HomeServe Reviews

I cannot praise them enough. The one reason I say this is on the coverage I have for the water lines, the toilet, as that is all I have used. I have several contracts with them. I also have choice which really making me shudder. I appreciate that they have the best plumbing company ever here in tucson. I pray this company stays with them. It's called zona plumbing. They are the best that I have had in the many years with them, but most of the others were good too. But this one is better, compared with choice gets the worst contractors to sign up, and they are not reliable. If Homeserve had more offerings like home appliances, etc., I would have them for that too.

Nicolas was Professional yet Personable, Very Knowledgeable and Kind and so very Patient... A 5 Star Tech!!

Homeserve sent out Precision Plumbing to snake my drain, they went above and beyond to get all the roots out. They cleaned my floor and even changed a light bulb for me. They were super nice guys and the other companies would dent my walls, leave roots behind and break my slider door trim. These guys lifted the heavy machine and no damage. Called Homeserve to thank them and they are always so super nice and they work fast to get my problem solved. I love ya all and thanks for being there for me.

My experience is with plumbing. I called Homeserve regarding a pipe leak inside the wall. Homeserve contacted a plumbing company who responded right away and resolved the problem. The work was quick and thorough and clean. No mess left. Plumbers have to cut open walls but the cut was neat and the residue was cleaned up.

HomeServe came out to my home and serviced my AC unit that needed its yearly maintenance. The technician whose name is Jared was extremely knowledgeable, honest, and answered all my questions and concerns. He thoroughly cleaned the coils and dusted all the dirt and leaves that accumulated over the winter months. He was honest by telling me how my unit is in great shape. Jared didn’t try to upsell any services other than giving me a brochure on their monthly insurance plan. I am very happy I called this company.

I pay HomeServe for the Interior Drainage and Plumbing coverage. I had a leak from my bathroom leaking into my garage. It was a small leak. I also have a slow drain toilet and dishwasher. They sent a plumber from K&S Plumbing name Harley to my home. So he gets there and I'm showing him the issues. So he had me to turn my water on and it's running and he said because my pipe is not wet, I don't have a leak in my garage. I said, "Sir it was leaking on yesterday. I'm not sure why but something is wrong. I don't want to come home and my garage is flooded." Then he takes pictures of the pipes. So I said, "What about the slow drain from my toilet and dishwasher." This man told and I quote, "There is nothing I can do". I'm like aren't you the plumber????

Years ago, I was convinced by our local (Harrisburg, NC) gas company to sign up for "water heater insurance" through Home Serve. After many years (and lots of money paid in monthly premiums) our H20 heater failed. We contacted Home Serve to notify them and I have to say, they have the worst customer service I've ever encountered. No one picks up calls, messages are ignored, requests for returning calls are ignored and when someone finally calls, they're curt and offer no help. It took a full week for them to send out a tech (plumber) for evaluation, and we were told that it did in fact, need replacing; then nothing. No follow up nor contact. Not to mention that they tried to gouge us with a highly inflated price to replace (well over the benefit amount). Obviously trying to scam us by requiring an additional $850.00 over the benefit. Stay away from Home Serve.

I called them recently for an issue clogging of entire house sinks and commodes. It happened 6 months ago as well. That time they fixed it and they said my coverage is fine and I don’t have to pay anything but this time the guy they sent he said for the same issue my insurance will not cover it. Not only that I know how much snaking costs but this guy is trying to charge me a lot. I am not sure that I want to continue with the same insurance or not.

Called for repair of my dishwasher in February 2026. A technician was dispatched from contractor company Appliance Care. Technician assessed the problem and said he was going to order parts. Called Home Serve in March to follow up on the status of my Claim, transferred to parts who stated parts were delayed. Called back in April 2026 to find out the status of my claim and was given the run around. Called back in May 2026 and told I will receive a payout deposit to my account by completing a form with my account information for deposit which I did.

We’ve had Homeserve for several years. Their ‘timeliness’ is poor. The people you speak to on their toll-free line are very polite and want to be helpful. But if the appointments for their (evidently one appliance repair person for the entirety of Long Island) is ‘booked up’, you may wait a week to two for Homeserve to get you on the schedule - in which the repairman does not show in the time frame you have been given 90%+ of the time - if this is the type of service you are okay with, then Homeserve is for you. The guy that shows is nice, polite, and competent. One is grateful for him to simply show up. BUT, if your time is valuable, and you don’t need a kitchen appliance repaired in a timely manner, then Homeserve IS NOT for you.