HomeSafe Reviews

The agent was very professional, polite in answering all of my questions. It only took about 10 seconds after the initial call to speak to her. I was very satisfied with her knowledge. I will definitely recommend your company to my friends.

I had some plumbing problems. I had a plumber come in, they cleaned out the drain, and they went in with a camera to see if everything was fine. But HomeSafe only paid $400. The bill was $777.95. They told me they didn't allow for the camera work. So I told them if I knew that before I signed up, I wouldn't have signed up. Also, I got a couple of bids in for more work that has to be done, and I haven't heard anything about it. So I'm in the process of looking for another company.

The reps were very polite and professional.

HomeSafe gave me a good deal. It's $49 a month to cover our stuff at home. When I call them, they pick the phone up. Their customer service is extremely well. I'm impressed. The other thing I like is I can pick the person to come out to work on my claim. I don't like that there's a $65 service fee though.

My hot water heater went out. I had an emergency call in and they came out and fixed it. So far, Home Safe is okay.

HomeSafe has knowledgeable staff and I feel great with the policy that I got.

Everything so far is good. The rep gave me a percentage off if I signed up that day I did.

I had a pretty good experience signing up with them. They were quick and real courteous. I used it for an electrical issue. The technicians came out, and I told them what was wrong with my switch and with the thermostat, and they replaced the whole thing. The cost was $235 and they told me that they were gonna reimburse me for some of the money back. It's been four days and I'm still waiting for that. But overall, it's good coverage.

I had great service. Everybody was very friendly and had a lot of care. They knew what my problem was. I'm very happy with HomeSafe.

The HomeSafe rep told me what was going on, what would be going on, and what I would have to pay each month. He figured it up right then and there and he sent it to me by email. But he said that I would be getting a thing in the mail, too. So, he explained everything really good and the coverage that I got was great.

Our experience with HomeSafe has been amazing. My first file was an electrical issue with my bathroom. The lights weren't coming on in the bathroom. I called HomeSafe. They checked my account. They called me back within an hour and told me the name of the contractor, and that he'd be calling me to set up an appointment.

We had made a claim to HomeSafe for the ceiling fan last year. This year, we were going to do one for our stove. We couldn't find a repairman. My husband ended up fixing it himself. When my husband tried to find a local repairman to start the process, there were none in the area that were available other than Sears and they wanted $125 service charge. My husband said the part didn't cost $50, so he ended up doing it himself. So, we didn't do anything with it. Overall, HomeSafe has been very cooperative.

I submitted a claim over the phone, and the rep didn't know what she was doing. A repair guy put in the reset button for my microwave and it still didn't work. He came out and had to switch a wire. He told HomeSafe that and they wouldn't pay it, so I had to. I also had a plumbing problem. I had to pay it, then they paid me, which was stupid. Another one is that every time I use the dishwasher, it throws a breaker, so there's something wrong there and nobody's been out here for that. That's been two months ago, and I'm not happy. The technicians have been fine. It's just HomeSafe. They're dummies, and I'm about ready to cancel.

The sign up process was seamless. Everybody that I've spoken to has been helpful and very knowledgeable. HomeSafe is a good company because they've been very responsive to my needs so far.

The girl who sold the policy to me and told me about it and explained it all was very knowledgeable about it.

I've been paying HomeSafe for about a year. When my dishwasher went out, they sent a repairman to see about it and he said the motor had died completely and there were components going out on it. This dishwasher worked for 10 years and I don't know where the components were supposed to have gone. HomeSafe was very nice about it. The rep couldn't understand either that there were no components. They needed to get in touch with the repairman to see if he could give them more advanced directions. They haven't gotten back in touch with me. The dishwasher cannot be fixed and the repairman said it would have to have a new one. HomeSafe wouldn't pay for me a new one because of what the builder put down in his report. I'm not happy. This was the first time I used the service. I told them I wanted to stop my plan.

I was wanting to see if there was something better than what Consumer's Power pushes out. I got HomeSafe through CarShield and since I was a member, they gave me a discount. I was curious about what they covered. During the sign-up, I hardly did anything but said okay. Now that I have this warranty, I know that I can get something fixed right away if I need to. If I have an issue, I just call them up and they will direct whatever service person I need and set up an appointment. If you don't have a home warranty, better get something unless your appliances are brand new.

I have all brand-new appliances but I still got HomeSafe. Just like everybody gets an automobile and policy, they never know what's gonna come up but they would like to be protected. This is especially true with the AC and living here in Florida. I'm 80 years old and I'm on a fixed security budget so I have to watch every nickel and penny so that I don't need dollars and cents to lay out because a waterline broke, my sink got cracked, something happened to my AC, or somebody hit a lawnmower. It's hard to get money out of a LoanMart service. Also, I got my grandson with me that's 25. Kids nowadays could care less how fast they open the refrigerator door and it bangs up against the closet then it's ruptured.

They were not very nice people to deal with. They didn't pay me anything for anything. I sold my property that was covered by HomeSafe. I called and told them I needed to cancel my account because I no longer own the property, but they just kept billing me. All companies now seem to have one group for billing and one group for actually doing the work. I only used the group for doing the work at HomeSafe three times in the two years I had them. They did a good job as far as handling my problem, getting a service person out there, and getting the problem fixed. But HomeSafe has a billing problem. There were some billing issues getting the service person paid. But we finally got him paid. MEPCO is the company I'm dealing with that’s handling the billing, and they're nasty people.