Home Warranty of America Reviews: Pros & Cons

Page 23 Reviews 4040 - 4240

DannaAllen, TX

Reviewed July 17, 2008

My experience has been that they will just find a reason to deny your claim, even if it sounds ridiculous and makes no sense. Our air conditioner went out and in the end our claim was denied due to lack of maintenance?. We had just purchased the house 2 months prior so maintenance wasnt something we had started. But we contacted the previous owner who provided us with maintenance service contracts proving that regular maintenance had been performed on the unit.

The service contract ended in July 2007 and the unit went out in July 2008. They said no maintenance had been performed in that year and so they were still denying the claim. I havent even mentioned the fact that we wouldnt even have gotten a conversation with a manager had it not been for the fact that our realtor had a personal contact there. We had tried for days to reach someone to discuss the issues and never got called back. I can hardly contain myself. Im going to try to tell everyone I know not to buy a home warranty when they buy a new house. I think everyone who reads this should do the same.

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ShashiWest Hills, CA

Reviewed June 30, 2007

I have a 5 Star Premium Home Warranty with Home Warranty of America. On June 22nd, I called for a service on my Water Heater. The service was scheduled for June 28th with Action One Plumbing (818) 842-6719. The technician arrived and tested the system. He called the office and informed the results and asked it to be replaced. The office approved the replacement but informed me that I will have to pay $500 out of my pocket. I requested the detail on the charges. Re-pipe $125, Strap $75, Disposal $50 and an expansion unit for $250 with the new heater.

I questioned why I need an expansion and why it is not covered. Not covered because I did not have before so its an upgrade per the representative. We do not pay for the upgrade. Why do I need this upgrade because it is required by the heater the manufacturer, per the representative? Why cant I have the similar unit? They could not answer. Thats between you and the technician.

I asked about the Strap charges. The 1st customer service representative explained me that the technician has informed them that I did not have straps and it would be considered an upgrade. I told him I did have a metal strap. The representative informed that that the technician is calling it a tape and not a metal strap. He told me that he has to go with what the technician is saying and would not honor my assessment. I offered that I could send them for their review. I was denied because they have to honor the word of technician. So than I asked why I need strap. He said that its required under the code violation. After reviewing my policy, I called again.

I asked the 2nd customer service representative that I have code violation coverage, so the strap should be covered under the code violation. He said that under code violation if I had a strap per the code and they had to remove it they would cover under the code violation.

So I asked what good is code violation.

I told him that it misleading that you sold a policy with suggestive code violation coverage but it really not code violation it the upgrade under the code violation. At that time, I requested to speak to a Manager. Manager, Michelle came on the phone but informed that earthquake code violation is not covered under this policy. A completely different spin to my question. I looked at the policy and asked her to where it says. She did not have an answer. She kept saying just because it is not listed under exclusion does not mean it is included. We are denying this claim because we could.

Three customers service representative have three different versions within a span of 30 minutes just to deny a legitimate claim under the policy.

Economic impact $325.

Stress in dealing with a lying technician from Action One and Policy provider HWA can't be described in economic value.

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H.Missouri City, TX

Reviewed Nov. 15, 2006

Please inform me what agency regulates Home Warranty contracts. I have a heat exchanger that is so old that the welds are separating. This will poison my family with Carbon Monoxide. Their service technician called and informed them of the problem and they only authorized replacing a capacitor and adding freon. Who do I call or write to get them to honor the warranty?

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RalphNashville, TN

Reviewed Oct. 20, 2006

I called in a claim to have my washer repaired. The tech came out diagnosed it and left. HWA called and informed me that I can either take a $354.00 buy-out or a Washer that lists for $419.00. According to the contract, (Page 2 section B under Limitations and Liability) paragraph 8 it states that replacements will be of similar or equivalent quality and efficiency. The washer I currently have is listed for $929.00. It is a front loading Maytag Neptune high efficiency, large capacity washer. The product they offer to replace this with is a GE WCSR4170DWW top loading washer with agitator. Nor at all the equivalent in efficiency or quality.

I am asking that my washer is to be replace with a washer that is of similar or equivalent quality and efficiency the way it states in the contract. The washer to be replaced is a Maytag Neptune series. That is what I think needs to be the replacement. A washer with an agitator is not acceptable.

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ElizabethArlington, TX

Reviewed Aug. 15, 2006

We just moved into a new house. The AC was working when we got there. A week later we went on Vacation. When we returned it was not working. So we called the Warranty company. The lady asked if the AC had been working before we moved in and I said I am not sure. It was OK when we moved in. SO she took that as NO it was not working when we moved in. She told me nothing would be covered. I mentioned to her that was crap. We knew is was working before we left for vacation.

She kept repeating that in code..blah, blah, blah. She was quick to say nothing would be covered. I asked her to still send out a technition. NO ONE EVER CALLED OR CAME...she never even called anyone to come. Well a few days after her call we turned on the AC and it was OK. It worked for a few weeks so I did not bother to call her mention she first off neglected to do her job and second of all the AC was working. Well as luck would have it the AC unit completely died. Then I recalled the same person..MONICA. She mentioned she failed to do her job. I agreed and asked her to send someone out. So she did, after calling twice and being placed on hold for 10 minutes. Well, our claim was denied. BIG SHOCK.

SO as you can see we were ripped off. I am very upset and want everyone to know how this company is lacking in constomer service and they made up lies to get out of paying the $ it cost to fix the AC unit.

NO AC in 102 degree weather in Texas end of July to August. 2-3 weeks.

We have a few dogs who were tired all the time. Total cost to repair the AC unit was $500.

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BenjaminHouston, TX

Reviewed July 13, 2004

Took about 45 days to repair an oven by replacing a clock module. Actual repair took 5 minutes. I had to call Home Warranty of America at least 12 times to resolve this issue. Home Warranty of America seems to have no systems in place to follow up on their promises made during phone conversations. all contacts were courteous. all contacts were ineffectual. I finally had to baby sit the process and interact directly with the sub contractor. Subcontractor said he preffered not to work with Home Warranty of America.

This was my first claim. I will not buy from them again. The agravation and down time was not worth the modest savings. I'd have to make 2 to 3 claims a year before I would realize savings from my policy. boo!

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