Home Warranty of America Reviews
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About Home Warranty of America
Home Warranty of America is a home warranty provider operating in all 50 states. It offers two plan options with 13-month coverage terms and high coverage limits. The company also has a large network of service professionals. As of today, HWA holds a 1.0-star rating based on over 4,000 verified reviews on ConsumerAffairs.
Visit www.hwahomewarranty.com- High coverage limits
- Nationwide coverage
- Pre-screened technicians
- Waiting period for coverage to start
Home Warranty of America Reviews
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- 4,970,706 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 5, 2018
We purchased an older house and it made sense to get a warranty for the safeguard against huge expenses. My father chose Home Warranty of America. For the most part, our experience has been okay with the exception of the claim against my air-conditioner. When they sent somebody out, I had to pay the $60 deductible. And they reset the switch because my unit is on the roof. I’m disabled so I’m not able to climb up and reset it. They said it needed to be cleaned. I had it cleaned and I did everything that needed to be done. I even replaced some parts at my expense. And it was frustrating that it took over two years before they finally concluded that the unit was no longer serviceable even though it was as old as the house. It was more than 20 years old and it kept having problems. And they only replaced it with the same size unit which was already under-sized for the house.
The people that Home Warranty of America sent out were adequate. They were professional but they tried to charge me for extra things that they should have included in their original quote to the home warranty company. But I simply refused to pay. When they gave me the estimate of what the additional charges would be, which would be a couple $100, I told them they needed to work it out with the warranty company as far as what additional things they needed. They tried to charge me for some extra drainage pipe and some other things. And they tried to charge me for new stuff that they didn’t put in.
Reviewed Jan. 4, 2018
It was easy to sign up with Home Warranty of America. Submitting a claim requires zero effort and I typically do it over the phone. The quality of service has been okay and everything works out fine.
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Jan. 4, 2018
I’ve had nothing but a pleasant experience with Home Warranty of America. They were recommended by my realtor and it was very easy signing up online for their service about a year and four months ago. When I had a GFI that tripped at my garage, they found me an electrician who was professional and quick. The plug has been fine since then. Claim processing was also easy and the rep was very helpful. I would’ve liked to have them suggest some options too, like talk to somebody on the phone that could tell me what to check.
Good Morning Brenda,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Jan. 3, 2018
Our purchase contract for the house when we bought it in 2006 included a one year of coverage for the appliances by Home Warranty of America, and then we extended the service. It has been useful because we have had a few problems and it saved us the need to buy a new appliance, like the washer for clothes and the dishwasher, so the experience has been good. Also, the charge was reasonable and we have had some services during the period that were still active and we wanted to continue. We did the renewal process through the internet and it was very easy. Our last claim was for the heater of the kitchen that had some electric problem and a guy came to fix it. Before that, the dishwasher was leaking. Everything has been fine with all the contractors who have been sent.
Good Morning Sergio,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phoneor live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Jan. 3, 2018
When I bought the house, the previous owner had the warranty with Home Warranty of America, and I continued it. When I called them, they answered the phone and asked about what the problem was. And when I submitted a claim, they sent someone right away. If not right away, they sent someone the next day. Their reps were courteous, too, and the technicians who came out were professional. But every year, even if I don’t have any claims, they raise their prices. They also charged me twice last month and the previous month. They said I missed two payments in 2016 but they had my credit card on file and charged me every month. So, I had a big argument with them but they still didn't help me and forced me to pay it.
Hello Abid. Thank you for taking the time to reach out to us and express your personal experience. We are glad to hear of the quick service you received on multiple occasions with getting your claims processed. We do our best to keep prices low for our homeowners, however due to the price increases in parts and labor, we unfortunately have to calculate this into the rate at renewal time which in some cases can cause an increase in the overall price. After looking into the past contract records we see that a payment for the month of February in 2016 was missed which caused two payments to be made in March. We are sorry for the frustration that may have been caused by the two payments being made in the same monthly time frame. We understand the hassle that can be caused by the financial side. Please feel free to reach out to us by calling in at (888) 492-7359 or by emailing us at digitalcare@hwahomewarranty.com with any further questions or concerns that we can assist you with. Thank you, Have a great day. -Ella
Reviewed Jan. 2, 2018
Home Warranty of America came with the house that I purchased as it was covered by the seller. I've been using it for three years now, and I have availed of their service twice. My experience in online claim submission was good, and everything was reasonable. I did not have to wait for weeks. They charged a $60 fee, for example. My dishwasher went bad, so they fixed it. And then it went bad again, so they replaced some water – it was all covered. Then there was a kitchen sink motor that went bad, and they replaced it too. They were helpful based on the experience so far, and the contractors they have sent out were very professional. It has been pleasant, so I’ve been referring to my friends.
Good Afternoon Vinod,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Jan. 2, 2018
When the house was bought, Home Warranty of America came with it. The seller paid for the first year and we just keep renewing it because if something broke on the house, it would be cheaper and easier to deal with through HWA. So far, we have submitted a claim twice. We had a renovation and after we had some plumbing work, when they turned the gas and the water on, the hot water heater went out. So HWA came in and replaced it.
Then there was trouble with the washing machine. They came out and fixed it but a couple of days later, it went out again. That went on for about eight months until finally, they replaced the washing machine. It was very frustrating because they kept sending people over and it was a long process. There was also a lot of miscommunication between their reps. They told me they talked to this person but when I called that person, I was told that nobody has called them. So it was kind of going back and forth. Other than that, we're glad to have HWA.
Reviewed Jan. 1, 2018
With my recent experience with Home Warranty of America on my pool issue, it went just as I expected it. I was very satisfied the way they handled everything. The company that came by were great, very professional, timely and they knew what they were doing. I've had someone here before for the pool and they were awful.
Good Afternoon Amy,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Jan. 1, 2018
I’ve had Home Warranty of America for about five years. I submit my claims mostly through the phone and though I get some wait times when I call the experience has been okay whenever I get someone on the line. And so far the people who have serviced my claims have been okay as well. Should any of my friends ask about Home Warranty of America I would tell them to give it a shot.
Thank you for taking the time to leave us a review of the experience that you have received. We are happy to hear that you have had great service by both our Agents and contracted Service Vendors. For your reference we allow our homeowners to file claims by calling in at (888) 492-7359, through our new digital chat experience located on our website where our contract holders get to chat with a live agent and they may also be created via each contracts online account on the website.
We hope you have a great day!
Reviewed Jan. 1, 2018
I had seven properties under Home Security of America, and one of them was in New York. When Home Security of America no longer serviced New York, I did a little research, and Home Warranty of America seemed like a good option. I have four warranties with them. In my primary residence, my refrigerator was deemed not repairable - I'm in Arizona and I didn’t have an icemaker for nine months because they couldn’t find somebody. They also would not replace it with a comparable item because it is an upgrade. But the warranty clearly states that it will be replaced with a comparable item that is readily available.
Initially, they sent a repairman within a week, but that guy made it worse - it stopped making ice altogether. So they sent somebody who was familiar with the unit but he said, “I’m not touching it. Call LG.” Then LG came out twice, but they still couldn’t fix it. So I had three different people over five times. I had to follow up, and they’re like, “Oh, sorry. We forgot to get back to you.” It was pretty complicated. So, the first refrigerator they offered me didn’t have an icemaker, and I’m like, “That’s the issue. It’s the icemaker. I mean I understand that you guys are not going to be reading my details, but whoever is recommending the replacement should replace it with something comparable.”
Then I told him, “Just be cognizant that it’s going to be counter-width.” The next one had an icemaker but was not counter-width. And placing-wise, they were going directly through GE. There was not much difference in GE’s suggested retail from what they were offering me to the counter-width. They just would not go to the counter-width. I had no expectation that if I had the lowest contract I was going to get the best replacement. So, I go for the premier, the gold, the platinum warranty. The unit cost me $2,600, and they’re only offering me $1,600. They would only give me a standard ref. I have a super small custom kitchen, so I had to have counter-width. So, I waited until the Thanksgiving sale, and I bought a unit that was like super reduced, which came close to what they were offering me, and I just took the $1,600.
With respect to that, I was not satisfied. The girl that I was dealing with said, just out of making a point, “This is what we’re offering you”, which was weird. I haven’t had issues with them, but that was pretty significant. In other minor claims like drains clogged, they respond pretty quickly. But in a higher-end claim, they hesitated.
Good Morning Sue,
We appreciate you taking the time to provide your personal experience with us. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!
Reviewed Dec. 31, 2017
I bought a home and my realtor suggested that I get a warranty. The house was 12 years old. It was in really good condition but she said considering it was over 10 years that the contractor wasn’t going to do anything to get it and she suggested Home Warranty of America. The seller went with it as well and I renewed this year. They were a bit pushy. They kept telling me I had to renew and it’s three months out. And it’s like, “No. I don’t have to renew. I know when I need to.” I understand it’s business and they want to make sure that I sign up with no problems and when I decided to renew my contract there was no problems whatsoever.
I’ve only had one claim denied and that was for the garage door. It had gotten hit and because it had gotten hit they didn’t okay it because it wasn’t wear and tear. I didn’t hit it but that’s okay. And by the time I would’ve submitted it to the insurance it was just easy to pay for it. But there's been no problem with everything else that I have submitted. They come out and it’s a $60 service fee. They assess the situation and then they tell me what’s wrong with it. And they let Home Warranty know and Home Warranty then okays it and they fix it. They’re very competent and very efficient.
A couple of the vendors they have chosen have refused to come out or can’t be reached so there’s a little bit of a time delay to get somebody out. But that’s not Home Warranty’s fault. That’s the vendors and that’s just business. But mostly everyone who has come out had been proficient, very knowledgeable. They do their job and they’re skilled.
I was advised by some friends who have had homes for a number of years that since it had central heating then I should get it maintenance every six months. I can’t crawl up there and change the screens so I had a company come out and they tried to tell me that the system was bad and I needed a whole new system. I called Home Warranty. They sent someone out and they said, “Nope. All you need is some new Freon and that the switch for the furnace wasn’t working correctly.” I would recommend Home Warranty of America without a doubt. I don’t have the platinum, the top-of-the-line policy but they are a little more expensive than some of the others that are out there but I think I'm getting my money’s worth.
Good Afternoon Mary,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful weekend!
Reviewed Dec. 31, 2017
When we bought the house, the owners got a year subscription with Home Warranty of America and we renewed it. The representatives were courteous and professional. And we had a very good experience when we submitted a claim over the phone. They replaced the whole furnace and the installation team was very good. Our experience was very good with Home Warranty of America and we plan to renew again.
Good Afternoon Wyn,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or by live agent at www. hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 31, 2017
I have had pretty good luck with Home Warranty of America. They were referred to me by my realtor and it was easy to submit claims. It can be done either online or via phone. I usually call just because I’m old-fashioned. The reps are very nice and very cordial. They try to do the best they can to help me. Sometimes, I question the vendors that they use but they will send another one out if I had a bad experience with a vendor so it worked. I have been a happy Home Warranty of America customer for seven years now.
Good Morning Diane,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a pleasant day!
Reviewed Dec. 30, 2017
Our realtor told us about Home Warranty of America when we bought the house. We continued to use it and we’ve been with them for about a year and three months now. My wife took care of the renewal and it was easy. We had an issue with our washing machine that they're fixing right now. Submitting a claim for it has been easy and within a couple of days, they showed up and looked at it. So far, we’ve had a really good experience with Home Warranty of America. I would definitely recommend this company.
Good Afternoon Gus,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 30, 2017
The realtor suggested HWA for our home and explained it to us. The seller of the house provided the warranty for us for the first year and then we continued on. I've called in three claims to HWA and the last contractor I had was absolutely fantastic. They were very quick and they really knew what they were doing. Everything was taken care of right away so it didn't slow us up on leaving town for the winter.
Hi Carolyn,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 30, 2017
I was introduced to HWA company when we bought this house three years ago. They foresee I would need them. The representative came over and did an excellent job. Just before Christmas we called them because our heating system was not giving enough heat. The man came over, he looked at it and said there’s nothing wrong with it. So I gave him the $100 and he left. It was a business holiday. Everybody was busy and he did not get involved with a big job. Right now we have the oven on to get enough heating here.
I was planning to call to tell them about it because it appears from past experience in my other house every time there was a problem similar to this the plumber will bleed the pipes. And I told him that’s what he needs, to bleed the pipes. He says, “No, it doesn’t. Everything is fine.” So I gave him $100 for nothing. Perhaps they can send somebody who is very experienced with plumbing and somebody who will not feel too laid back to go and to work of bleeding the pipes. Maybe that man didn’t want to get involved because bleeding the pipes takes a couple of hours. Also the wait when I call in a claim is within half an hour. But they treat me fine. Also when they came for the washing machine I had no problem at all. It was a pleasure.
Good Afternoon Bill,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 29, 2017
My realtor purchased a policy from Home Warranty of America for me as a gift when I closed on my house, so I got my first year for free. I have been with them for four years, and renewing was simple. It's an auto-renewal and I get a notification for it. The times I've used it has been beneficial. I've done four claims and I've both called in and did it online. The representative I've talked to had been very friendly and answered all the questions I had.
I made a claim recently for my garbage disposal that wasn't working. I did it online and followed the prompts. And then once I've finished, I got a notification that it had been assigned to a company. And they contacted me within the time that the home warranty said they would. My first appointment was Wednesday last week and they didn't make it on time. But when I called to confirm, they let me know that the technician was going to be late and I could reschedule if I wouldn't be able to meet them at the time that they were projected to be here.
They rescheduled me for the next day. And when I've made the reschedule, the lady told me that the technician is a seasoned tech and is very punctual. She was true to her word that he was punctual. The tech got to my place, made the repair and completed everything before my scheduled appointment time. He was in and out before 10 o'clock. I haven't taken advantage of it as much as I should have or would have liked to, but I plan on using Home Warranty of America a little bit more this upcoming year.
Good Morning Kristina,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a delightful day!
Reviewed Dec. 29, 2017
I've had HWA's service for 11 years now. I'm also a real estate agent and I've provided their services to clients and it has been excruciating to work with them at times. Their reps are not nice and they sound like they're from New York and cold-hearted. Once, it was -15 degrees and I had no power in my home for five days and my furnace went out. They provided me a heating and cooling company that came and told me that my furnace was leaking carbon monoxide because the heat exchanger was cracked and that it was unsafe to live in. I called them again and told them that I needed people in my house. One guy came over and he told me that he's going to show me pictures of all the cracks in the exchanger, which I still have. They proceeded to send me two other companies that told me that my furnace was fine. I paid them $670 but the furnace still emits carbon monoxide. This has been going on for four years now.
Reviewed Dec. 29, 2017
We moved into our house 15 years ago, and about four months in, the furnace in the attic went out. Home Warranty of America replaced it, and we felt it was a good thing to have a home warranty. Otherwise, the cost would have probably been more. Recently, I had an order in for my oven, and they haven’t obliged it. I called and told them that there was a storm and they said they couldn’t cover it so somebody else has to do it. They had this add-on in case something got hit by lightning and that’s what they said that happened there. They’ve come out for the other claims, but I’m going back and forth with them on fixing the oven. As far as following through, Home Warranty of America is like any other company that tries to get out the least that they can.
Reviewed Dec. 28, 2017
We’ve been with Home Warranty of America for eight years now. Most of the time, I file my claims over the phone and it’s fairly easy. Talking with their reps has been fairly easy and painless. But our experience with the contractors has been a hit or miss. The biggest problem we had was with a refrigeration company. Our freezer died out and we put in the claim. It took almost a month to finally get it fixed so, we lost all of our food. When they came out, they looked at it. They said they needed to order a part. It took weeks for the part to come in and to for them to come back and finally replace it. The communication with that company was terrible. We kept trying to tell Home Warranty of America about it but they weren’t much help with it. Other than that, the service from the contractors HWA sent overall was fairly good.
Good Morning Edward,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.
If this is an option you would like to pursue, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Dec. 28, 2017
When I bought the house, the owners already had the Home Warranty of America policy and I just continued it for the last eight years. The first seven years, I never had any major problems. They just came, fixed this and that and I paid my deductible and that was it. The issues were repaired. In June of 2017, my refrigerator went out and they were very good with that. They did a buy-out and I was able to buy a refrigerator right away. The only bad thing about that was that they offered a certain refrigerator and I chose to buy another over what they were offering. I had to wait three weeks to get my check.
Then in September of 2017, my air-conditioning unit went out. I live in South Mississippi and it’s in the high 90’s here. An air conditioner is something I can’t do without in this area. So, I did a couple of claims with the customer service and there were no managers that a consumer can talk to. They said they would have them call me back and I got a callback on my cell phone during the day but I don’t have my cell phone on network typically so I missed it. So, I was out of air-conditioning for three weeks. Its compressor went out and the whole unit needed to be replaced according to the air-condition repair people. But Home Warranty of America just wanted to replace the compressor which was fine. However, the compressor was on back-order with their vendors, so I had to wait for an additional week.
I went to the Better Business Bureau website. I found an email for the president of Home Warranty of America. Before I file the complaint with the Better Business Bureau, they requested that I send an email to that email address. I did and HWA responded very quickly. My request was to allow the repair people to order a compressor through their vendors and bypass the Home Warranty contracted vendors because their contracted vendors had it on back-order. They did that and it took place so quickly. I had my air conditioner up and running the next day. In the end, I had to go through all this aggravation for three weeks and I requested to speak to a supervisor every time I called because they couldn’t give me an answer. But when I emailed their president, only then did these people jump right on it and took care of it. I was going to shop around for another warranty company but overall, though, I’m satisfied with them.
It's perfectly understandable that you're dissatisfied with the claim taking so long. Rest assured, we appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to contact us at digitalcare@hwahomewarranty.com with your full name and claim number (if available) if your issue has not yet been resolved. Thank you.
Reviewed Dec. 27, 2017
When we purchased the home, HWA was a gift from my Realtor so we just renewed it and kept going. The renewal was a very simple process. We got a notification by email and I had set up our account online. I tried to do the renewal online but I had an issue with that. I thought it would be quicker to go online, put in the order, and be done with it. But it would not go through. It just kept saying the system was down or, "We can't process your order at this time." That was a little frustrating because it was late in the evening when I was doing it.
But once I called in, it was fine. It was just the process of actually having to call and go through the automated service to do it when I could have just processed it online and had it done. I had a service call for a water heater and HWA sent contractors out. They had to change out the thermostat on the hot water heater and everything has been going well. The tech was very nice, very friendly, and very professional. He came right in, got the job done, and wrote up the ticket. Everything was handled professionally.
Good Afternoon Stephanie,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 27, 2017
We lived in Maryland then we came back to West Virginia and bought this house. The previous owners had Home Warranty of America so I just kept paying for it every year when it was due. I've had Home Warranty of America since 2004 and they're very professional when I call but it takes them a while to get somebody here. My refrigerator went out three years ago and it took them six days to get somebody to check it. I'm a widow and I live alone. And I wish HWA could get somebody out here faster. We have good contractors here and HWA should get in touch with them. Also, when you have home warranty, they don't pay that much because they would say everything was just too old. When my air conditioner and furnace went out this past year, HWA took the claim but they didn't pay that much on it. All they paid for was the evaporator coils.
We would like to thank you for taking the time to leave us a review. We appreciate each and every one of our long time existing customers and are always working on improving our processes so that everyone is given the best overall experience. We are sorry to hear of the delay you have received in some instances when it regards getting the vendor out to service your claim. Our Recruiting Team is constantly adding to our overall list of contracted vendors so that each claim can be processed as quickly as possible. As for regarding the coverage and decisions you have received we are always happy to help answer any questions you may have pertaining to a resolution or go over the contracted coverage if needed. If there is anything we can help you with please feel free to reach out to us at Digitalcare@hwahomewarranty.com.
Have a great day!
Reviewed Dec. 27, 2017
After the realtor recommended Home Warranty of America when I purchased my home, I got them and then I submitted a claim recently. The process was very easy and I used their online app to send in the information and a technician called the same day. He had availability that day but I don't have so we scheduled it at a convenient time. Also, when I've had any issues, there has been a good follow up.
Hi Jeremy,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 26, 2017
My heater didn’t go hot and it either went up or the water never went up to the point where it made my radiator hot downstairs, yet Home Warranty of America wouldn’t cover my problem. I wanted to pay $1,000 for both the radiator in my basement to get fixed and the one in my room, but they said the claim was put in together, and it had to be done and covered. The claim couldn’t be split, so that was a bit strange. They just told me it was $1,000 and I was never given an option to convert my plan to another. But they were able to pay for the one in the room for it to get done and that was only $100 for two hours.
Every six months, the heater would go out and I’ve got to call the plumbing people to come out and take it up. My pipes may have to be lifted because the sound of water made it seem like the water doesn’t go where it needs to go, and I got tubes in two separate kitchens. The problem is only my upper floor, not in my basement, because I got a kitchen in my basement too. However, Home Warranty doesn’t cover the pipes, so that’s a whole another expense from my pocket. This issue is too much for me. I try to have everything I need as a parent and as a homeowner and just be responsible but I just can't get a break from this problem. I'm going to have surgery on January 9th and I really want to get that heater fixed in my room because that’s where I'm sleeping.
Home Warranty of America took care of me at different times like when my doorbell went out or when my washer wouldn’t spin and wouldn’t stop the water in it. They fixed those with my deductible and that was money saved, so that was a blessing. I've been with Home Warranty of America since I had my house in 2008 but they're not going to get more than that because of this dissatisfaction that I have. Also, right before I renewed with them, I had to pay a bit more. I was paying $71 and now suddenly it’s $76, but that still wasn’t covering anything. I went to other warranty companies and they’ve been trying to send me flyers to come with them, so I'd renew with them. I still have a problem with my heater and I'm trying to find somebody to do that.
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. If this claim is still unresolved or if you have additional questions or concerns, fell free to reach out to us via Live Chat at www.hwahomewarranty.com. Thank you and have a great day!
Reviewed Dec. 26, 2017
We had Home Warranty of America when we bought our house. The previous owners arranged the warranty through them. I can either call or go online and put a claim in but I have problems with internet service where we're at so I usually call in to submit a claim and I find it easier because their guys can look right away and see if the claim is covered by the warranty or not. Their technicians were very good, very professional and attentive. We've had a local plumber that we've had here a couple of times and an electrician we had out last year that we called and did other work on our house. They always get back to us if we were waiting on something and they send me an email notice right away that they've put the claim through. I'd tell my friends that Home Warranty of America provides a good service.
Hi John,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 25, 2017
When we bought our house, Home Warranty of America came as part of the package. It was easy to renew it. We called them and they have always been friendly. Most of the time, submitting a claim has gone well. We did have one where it was submitted and the person was no longer with them and it took 0a day. It took a while to figure out so then they had to resubmit. Most of the times, it’s been good but that was a definite bomb. But someone did finally come out to help so it got resolved. We’ve had Home Warranty of America out for several different items by now and everything has been working smoothly with whatever we had repaired. We've been overly satisfied.
Good Morning Susan,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 25, 2017
Home Warranty of America has been good. It's pretty easy to submit a claim. I just go online and type it up, then within a couple of hours, a contractor would contact me. But recently, I had a problem with the dishwasher timer and it took a day for them to get back to me since Sears decided not to do appliance service. Apparently, Home Warranty was having trouble getting appliance people in Bartlesville. A guy eventually came who said, "I come to Bartlesville all the time. I don't know why they have trouble getting in touch with me because I'm here. They're not calling me." Other than that, he's been good and has ordered the part. I would recommend Home Warranty of America.
Good Afternoon Barbara,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 24, 2017
I've had a home warranty before and it helped. So when I was buying a house that was 30 years old, I decided to get one again and my real estate agent recommended Home Warranty of America. I've sent claims to HWA a couple of times but I had a bit of a problem when it was a weekend and the contractor didn't want to come out. It was a four-day holiday here because of the Mardi Gras. It took us almost a week to get the tech come out.
I've had the tech before for another occasion with some plumbing under my sink, and he was a nice person. He was very friendly and very professional. He had to put a new water heater in and it was all done. I never had any problem getting HWA to respond. And it may take a while to get a technician to call me, but HWA always gives me a name. But they should find some technicians that will come out on the weekend because not too many of them do.
Thank you for taking the time to express the experience you have had with using your warranty with us. We are happy to hear of the great service you have received on multiple occasions with our HWA Agents and Service Vendors throughout each of your claims. We are always working on expanding our list of contracted vendors so that our contract holders have the access to a broad arrange of vendor availability to better fit their personal schedules. We hope you are able to see an update soon on our current vendors schedules.
Have a great day!
Reviewed Dec. 24, 2017
Being a homeowner has a lot of responsibilities and a lot of unexpected expenses. Home warranties help to mitigate those expenses when they are completely unexpected versus planned maintenance and things that you know you are going to get hit with. Home Warranty of America was the warranty company that had been included when we purchased the house. Whenever we submit a claim, we just call them and they send someone out. There are times when the allowable expenses are not exactly what I think they should be. But all in all, aside from price, I can’t complain. We have been fairly happy with all the contractors that have been assigned to our claims.
Good Morning Jeremy,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 23, 2017
With Home Warranty, I submit claims over the phone and it's been easy. I just give them the information that they need and then, they come out. But I've had two bad experiences with them. One was for the stove. The contractor said they couldn't fix it and that Home Warranty had to send somebody else out but they never did. Second was two weeks ago. I called them to have the refrigerator fixed. Two days later, it was doing the very same thing. I called Home Warranty and they haven't responded back to me.
Reviewed Dec. 23, 2017
I bought my home two years ago, and the realtor told me about Home Warranty of America. The reps walked me through the sign-up and then I renewed my contract again last year. Recently, something was wrong with one of the coils in my sink and it was leaking underneath. Everything was good when I called. However, I was misguided when I got the warranty. I thought the deductible was $100 or $50, and they always advertise that you get two or three things done at one time. I'm having a problem with my washer also, and when I called it in for my sink, I said I could do them both together but they're two different things, so that would be two different deductibles and I don't have the money to do the washer.
On the other hand, I was taken care of right away and the two guys that came out to help me, Jack and Zack, were 100% on target. They were fabulous, dressed clean, professional, spoke clear English, and did exactly what they came to do. I would recommend them. I have only used them one time, but what had been done was good.
Good Morning Dixie,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
If you would like further clarification about your contract's terms or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Dec. 22, 2017
I've been living by myself and I know if something breaks down I will need somebody I can call on. Signing up with HWA wasn’t difficult. Also, they're responsive to my claims and the claims reps are nice. I called them yesterday evening for my fourth claim because I'm having some plumbing problems out here in the back, but I haven’t heard from the plumber yet.
Good Afternoon Marie,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone or www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 22, 2017
I filed a claim over the phone for my garbage disposal and the representatives were nice and polite. I’ve had stuff done before with Home Warranty of America. I got them when I bought my house. I also had another home warranty company when I bought my other house. They are equal except that my other home warranty didn’t cover any plumbing underneath the concrete in my other house because it was a slab.
All the other experiences I had with the technicians or contractors were good but I wasn’t too happy with the ones that came out and replaced my toilet. They replaced the toilet upstairs and redid the flooring. They were supposed to fix the ceiling because the water had gone through it and to the kitchen floor but they just painted over it. I called them back out twice. They were speaking English and when I walked by, they were speaking Spanish and it really pissed me off. I would recommend Home Warranty of America to a friend but I would tell them to not ask for anybody who they can’t understand.
Good Morning Melinda,
We appreciate you taking the time to provide your personal experience with us. We truly apologize for the delay and inconvenience of having your toilet repaired. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 22, 2017
Home Warranty of America is pretty good but the technicians that they have are not the best. Usually, they send a technician who comes three times and they pay the technician $500 but still, the situation is not fixed. Then, I would say that I need somebody else to come, they would send someone and that person will fix it. I had a claim for the dishwasher and they spent a thousand dollars to get it fixed because they went through so many people. I'm only paying a one-time $75 fee but it's annoying to have somebody three times and not have the dishwasher fixed for two months. They were here for two hours and they don't know the job. I think Home Warranty doesn't have the business intelligence to see if it's worth it for them to spend another $500 to get a second person or if it's better for them to give us the money to buy a new dishwasher. But the last person they sent fixed it well.
Now, I have to remember the people who really know how to fix things so that when I have a problem, I would tell them I need that person even if there's one week delay instead of having just somebody walk in here. Also, I recently had a problem with the furnace which is around 20 years old. They were supposed to tell me how much money they will give us so that I can decide whether I want to take the money or whether I want them to send somebody to fix it but they have never responded about it. It's been almost four weeks.
Good Morning Reshmi,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your refrigerator serviced. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs and be reimbursed at HWA rates should the claim be covered.
If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!
Reviewed Dec. 21, 2017
My friend told me about Home Warranty of America and signing up for the service was okay. But sometimes, the claims process can be difficult. I had to call three times because they said they were sending someone out but it didn’t happen. When I called back on a Saturday morning, they said there wasn’t going to be anybody available until Monday. The claim was for our air conditioner and I wondered why they had scheduled somebody who didn’t work during the weekend. They advertise that they're available 24 hours, seven days a week, so it should be the type of performance that they put out. And they should be looking for people that are going to be able to work on the weekend. We shouldn’t have to be inconvenienced. Other than that, once the repair was done, our AC's performance has been okay.
Good Afternoon Amandia,
We appreciate you taking the time to provide your personal experience with us. We truly apologize for the delay and inconvenience of having your AC system repaired. It's perfectly understandable that you're very upset about the situation taking so long.
Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 21, 2017
I was with American Home Shield first and sent a repairman for my double oven. The man replaced the part. He didn't screw it in tight enough, and it blew my whole Thermador oven, which is a very expensive oven. When I told American Home Shield that, they could only give me a fraction of it because I've had it a few years. But I couldn't go and get another Thermador oven. So, they replaced it with some other brand. So, I got rid of them, and I came to Home Warranty of America. So far, they're okay. I try not to use them as much as possible, but they're a good company. They aren't as easy to deal with as American Home Shield was, but so far, the people that they've sent out are someone to fix your things.
The electrician they sent out was Garrity Electric. The guy was good. I wound up having to pay for the job myself because it had to do the electrical outside before you can even do the inside part, that would be covered by Home Warranty, but he was excellent. So much so, I recommended someone use him a few months later. Then they told me he's no longer with Home Warranty of America, which was disappointing because I could still use him now.
Good Afternoon Kerry,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 20, 2017
When I thought about what could go wrong such as my air conditioner and having to pay thousands of dollars versus only paying the deductible if I have a home warranty, I'd rather pay $75. When we lived in Maryland over 20 years ago, I selected Home Warranty of America because they covered more household items. They seem to be more friendly when I called and inquired about the coverage they have. Also, submitting a claim was always nice. When I do it over the phone, the reps were very knowledgeable of the product I’m speaking of and how to handle things. Their customer service skills were wonderful as well. They would give me the name of the company they’re going to send and if I don’t hear from that company within a certain width of time, they would give me the phone number and I can call and everything has always been just as they say.
Sometimes, I submit a claim online and that's tough. It takes longer for me to do it because I have to make sure I read everything the system asked for and sometimes I get frustrated with it and just call in. It’s easier and quicker. Generally, out of all the people they’ve sent for different products, I want to contact those technicians from that particular company any time something like that happens rather than calling into a claim. For instance, my pool pump went out and we have a pool company that cleans our pool all the time and they do repairs. They were going to charge us over $3,000 for a particular pump on the pool.
I called Home Warranty of America, did a claim, and the technician they sent came in and fixed it up for me. He cut out certain parts and charged the $75 deductible and the pool pump worked fine ever since. For the last four years, every year, the ice-maker in my GE refrigerator would break and not make ice. I would call in, have somebody come and repair it. I asked them to send in a GE person who would know their product more than any regular refrigerator repair guy. They sent the guy in from GE and he fixed my ice-maker. So far, I haven’t had any problems and it’s been three years ago.
Good Afternoon Romanetta,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 20, 2017
A friend of mine recommended Home Warranty of America and I’ve had them for about seven years now. Claims submission was really easy. I went to their site where it was indicated that I wanted to file a claim, typed in the information, answered their questions about what was going on with their plans and they contacted me, assigned a claim number and sent a personnel to fix the problem. It was all straightforward and I was very pleased.
The people who were sent out were very helpful. They let us know exactly what was going on and let us know if there was a problem like if it was something that they couldn't fix right away. Yesterday, someone came out and he was very respectful. He fixed my oven which took about two minutes, I signed the paper, paid him and he left. I would highly recommend Home Warranty of America to any of my friends and tell them to look into this because it is really great. They do exactly what they say they would and as long as items that break down are included in your package then you don’t have any problems.
Hi Shirley,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 19, 2017
We had a water leak which flooded the house this past summer and Home Warranty of America took care of it. It was the water line coming into the house from outside and busted in the wall. It was a nightmare. We had to have all the carpet and floors redone. Everything was taken out of the house and big blowers and dryers were brought in and we wound up in a motel for about a month. The technicians were good and took care of it real fast. It’s always been a good experience with Home Warranty of America. Everything that was ever had to be done was done in a big hurry.
Good Morning Henry,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 18, 2017
A real estate man mentioned getting a home warranty and it’s been four years since we first signed up with Home Warranty of America. I bought this condo for my daughter and she didn’t have much money so I figured in case something goes wrong, I will have it covered. It was easy to sign up for the service. I’ve talked to the sales rep couple of times and she was very accommodative and knowledgeable. She explained what was covered and what wasn’t covered and the $100 deductible. We submitted a claim about washer a couple of years ago. Their rep sent someone over right away and they took care of the issue. The contractors have been very accommodative as well and the quality of service has been good.
Good Morning Leno,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 18, 2017
Signing up with Home Warranty of America was easy and I had a good experience with their reps. I recently filed a claim for my microwave because the switch on its door went out and it kept the unit from turning on. The technician came out after four days and then, he couldn’t fix it and I had to wait another week because he ordered the part. But the technician was good and the microwave is like new since the repair. I would recommend HWA to a friend. But I would also tell my friends that there's a chance that they might be out in a short period of time and then there's a chance that they may not be out. The vendors that HWA uses should be able to get out a little bit sooner than what they do.
Good Afternoon Henry,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 17, 2017
The realtor signed us up with Home Warranty of America years ago but when I had a claim for the refrigerator, it was denied. The freezer door wasn't working right and the freezer wasn't making ice. They even took pictures but I don't know why the claim was denied. In the end, I canceled the policy.
Good Morning Sharon,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
Should you wish to re-enroll with us or have additional questions regarding coverage, please feel free to reach out to one of our live chat agents by visiting www.hwahomewarranty.com Thank you and have a delightful day!
Reviewed Dec. 16, 2017
My husband and I are both disabled so if something breaks down, we can't fix it ourselves. Signing up for Home Warranty of America was easy. And their price was good but I'm annoyed that it goes up every year. We've been with them for three years and we started out with $49 and now, we're up to $79. It is a little disturbing, and when I called in for someone, the copay went up, too.
When I called them the first time for the water heater that went out, they refused to fix it. It was an original water heater from 1989 and at that time, it was leaking all over the garage and it was rusted on the inside. They said it was too old. There are little glitches and it was not covered but all companies do the same thing. My pastor ended up hooking up a new water heater for me. I also had a hard time getting a plumber the first time because they didn’t have any plumbers in my area and they wanted to send some guy from Florida who didn’t want to come up from there. So, I told HWA that they got to find me a local plumber and there was a guy up the road that I could call. So, they signed him up and now, whenever I need a plumber, I know they can contact him and he is two minutes away. He's good and I like him. I would tell my friends that I'm happy with HWA.
Hi Carol,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
We apologize for the frustration the increase has caused. We work to provide the best value and prices to our customers, however, due to cost increases for our energy supply our prices are subject to change effective each renewal period.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 16, 2017
When we bought the house, my real estate agent requested that the seller includes Home Warranty of America in the sale. Submitting a claim is easy and I can call them or do it online, but I prefer calling. They quickly processed the claim and got it going. They asked me what the problem was, how long the problem had been going on and then they reminded me of my deductible. They told me who the person that they have recommended to come out and gave me the contact information of that person. They also told me that if I don't hear from anyone after a certain amount of time, then to call the person too.
Except for one incident, dealing with the contractors has been good. My furnace went out and the contractor came out to fix it. A day or two later, they called and told me that Home Warranty was going to cancel my policy because the furnace was dirty and if I didn't want them to cancel the policy, I needed to get the furnace cleaned. They tried to sell me something and I didn’t like that. It was the end of winter, so our furnace was dirty.
I had to work nights and I was tired of the furnace people calling me so much. By the time HWA called me, I told them that whatever they were going to do, just cancel the policy because I was tired of everyone calling and waking me up. Their rep said that she was not calling to cancel my policy and just wanted to let me know that any maintenance I do would be out of my pocket. If I get my furnace cleaned, they wouldn't cover it. I knew they didn't cover that. The threat that the furnace contractor gave me was not real and HWA said they didn’t say that to them. I’ll call HWA in the future if I have anything to do with the furnace or air conditioner. I wouldn’t want them to use that company for me.
There was a time with my refrigerator when they had to recall the contractor back in. However, they replaced the refrigerator. Other than that, everyone that has come by here has done good, quality work. Being a single woman, I don’t have time to look and search for tradesmen and then try to figure out who’s not going to rip me off and who’s going to overcharge me. I like that HWA covers so many things and if I have an issue I can call and get someone out within the 24-hour period. I recommend them.
Good Morning Onika,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.
If this is an option you would like to pursue, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Dec. 15, 2017
A friend of mine had HWA and I personally think they're okay. My only problem are the suppliers that are not local. They use somebody 60 miles away from their office but they have a local guy that lives in the area that would take care of the job. My water heater leaked once and they couldn't fix it for a week and I got stuck. However, when they do have somebody, they do a good job. I also wish that they list what's covered and what's not in their contract which would help the consumers.
Good Afternoon Frank,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your water heater repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing Holiday!
Reviewed Dec. 15, 2017
I called HWA and told them what the problem was and they sent somebody out. Our stove controlling unit went out on our stove. The guy fixed it. He had to order the parts so it took him like a week but that was fine. They sent the same guy out to repair a practically brand new GE stove. The controlling unit went out and the guy said he'd get parts and let us know or come back but we never heard from him. We will never have him come back again. So we called back the Home Warranty people and asked them what was going on. They were apologetic and found somebody else to take care of it. I paid the first guy 60 bucks for coming out here. I didn't have to pay the second guy again. Home Warranty just took care of it. The second guy took care of the stove and was pretty quick about it. Lower rates would also be nice but everybody's been fine except for that one incident. I'd recommend Home Warranty.
Hi Eloise,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 14, 2017
We had a water leak and we called on a weekend but the people that Home Warranty of America called didn't work on weekends so, we didn't get anyone to call us until Monday. The appointment was set up on Tuesday and the person that was sent out didn't have the equipment that he needed to detect our problem so, they sent someone out for another day, but they still were not able to find it. They had to do a more extensive test to identify what the problem was. In addition, we had an issue with our conditioner a couple of years ago and I knew a lot of people said that they wouldn't replace but will just fix it. They replaced the AC and we didn't have to go through hoops trying to get something broken replace and we were appreciative of that. Overall, they've been pretty good.
Hi Melinda,
Thank you for leaving us this review based on your firsthand experiences with our company. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.
If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Dec. 14, 2017
I'm visually impaired and this was my first time buying a house. This home was built in 2010 and in a few years, I'll probably have to replace the air conditioner. I had two different technicians in my house and I got the second opinion. One of them was my friend, but they both told me that the air conditioning had some rust. I called Home Warranty of America as I wanted to do a preventative replacement, but they are not going to do it. I have no control over when the unit will go. But maybe 2020 or 2021, while the weather is cool and the air conditioning guys are not busy and can give me a lot of attention, I would have Home Warranty of America come and get the unit switched out and make sure they do a good job installing.
Home Warranty of America did cover certain things, like when my air conditioning motor was gone and they gave me a new motor, but there are things that they don't cover, so there were times that I ended up paying. When my garbage disposal was leaking, Home Warranty of America was taking too much time in getting an authorization. I needed to use the sink so I called my friend plumber and got it fixed.
I also had a situation with my refrigerator. It has an icemaker that they cover. But they don't cover the water dispenser in it that was freezing. I called the appliance repair store one time, but they didn't do much and just said that they were manufacturing defects. The second time, I called a GE technician, which wasn't covered by warranty. He suggested that I install a heating system on the edge of the door frame and that certainly helped but Home Warranty of America should have covered the water dispenser because that was part of the appliance. They said the contract does not say that, and I have difficulty accessing the whole contract, so maybe that's true.
Another issue that I had was when the flapper in my toilet went bad and it made a scratching noise that was really annoying. The flapper was a $40 part that needed to be replaced but Home Warranty of America said that since the toilet was functioning they would not cover it. I had to call the plumber and pay for that out of my own pocket.
Those "third-party warranty companies" are very happy to take your money, but when it's time for them to have to help somebody out, then that's a different story. I don't like the fact that Home Warranty of America always tries to find a way to get out of a responsibility sometimes. So why am I paying them? I got an extended plan where if something happens and they have to re-pipe my house, they will cover that. I got it for peace of mind, but for a seven-year-old home, the pipes should be pretty sturdy and there shouldn't be any re-piping done. I have mixed feelings about Home Warranty of America and I feel restricted in terms of freedom. My contract with them expires next year and I'm debating whether or not I should renew, or even filing a complaint with Better Business Bureau.
Good Morning Taewoo,
We appreciate you taking the time to provide your personal experience with us.
We truly apologize for the delay and inconvenience of having your air conditioner and refrigerator serviced. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!
Reviewed Dec. 13, 2017
My husband started us up with HWA and we've had it for some of our other homes. They offer a little better deal than the others. When my husband was still alive, we used the warranty for our dishwasher then for water heater last year. Both of the techs who serviced us have been good and the guy that did the water heater was really nice.
Good Afternoon Joyce,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful Holiday!
Reviewed Dec. 12, 2017
When I bought my home, the realtor had Home Warranty of America as part of the package and she bought a year to go with the home. I've been with HWA for two years. I pay $75 if I need to have someone come out and they usually replace whatever is broken. It’s a win-win situation. The customer service is really good. If I have a question about something, they are always knowledgeable and answer my questions. I’ve used them three times and I’ve not had any issues at all. When I submit a claim I go online but I call them first and ask if the issue is covered. They’ll look and tell me to go ahead and submit the claim. They’ve always done right by me so I’m happy with them and I would definitely recommend them. I’d rather pay the monthly fee than have something major go out because it's going to cost me more. HWA takes the worry off my shoulders.
Good Morning Mary,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 11, 2017
I've had Home Warranty of America since 2001. About a year ago in May, I had a refrigerator go down and it took damn nearly six weeks to get that fixed. Then, this year, the same refrigerator went down again and it took over six weeks to get that one. The technicians attempted to repair it but didn't complete it. I went through a couple of technicians before I got anybody who could actually do the repairs. They ended up saying that the refrigerator shouldn't be repaired and they told Home Warranty that a long time ago but Home Warranty didn't want to replace it. We finally ended up replacing it. But I was a really unhappy camper on those two occasions.
I suggest that when they have items that are needed to be used in the household, they don't drag their feet and take so damn long to get it either repaired or replaced. When I have to go six weeks without a refrigerator, that is a piss poor service. I was very dissatisfied. It's almost like they changed management. The management before took care of people but the management now doesn’t seem to.
I've had some good and bad services with Home Warranty. When the technician is trying to get something done, they tell me it's taking a while to get it through Home Warranty. But when I call Home Warranty, they say that it's the technicians. I'm paying Home Warranty, so that's who I'm holding responsible. Also, I don't always get the best response from the people who answer the phone. I went with Home Warranty again because I've had some good experience with them. But if I have one more experience like I have had, I won't be going with them again.
Good Afternoon George,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your refrigerator serviced. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant Holiday!
Reviewed Dec. 11, 2017
We’ve been with Home Warranty of America for over nine years now. It was the warranty assigned to the home when we bought it. We’ve submitted our claims both by phone and online and they’ve always been very cordial and responsive. The repair people that they have assigned to their company have always been very knowledgeable and responsive as well. Everything has always been promptly taken care of with no problems. It’s all been up to our satisfaction.
Good Morning Contreda,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 10, 2017
I’ve been with Home Warranty of America for a little over three years now. It was part of the house when I bought it and I renewed with them since they do an awesome job. The technicians come in fairly good time. So, I have no desire to get rid of the warranty. I submit my claims over the phone and this last time I called was so late I kind of annoyed the lady on the phone. She wasn’t super helpful that night. I called her around 11:00 o’clock Central Time and I had to call back a couple times to get someone. But the guy that they’ve hired was awesome. He got right over there Saturday morning. I called him on his cellphone and he got it all taken care of. It was the furnace. It was cold that weekend and I had my three-year-old grandson with me. Home Warranty of America is a very good service and I appreciate their help. And I’ve told some people about them.
Hi Lisa,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful weekend!
Reviewed Dec. 10, 2017
Our other home warranty was expiring so we got Home Warranty of America because they had an offer in pricing and because of the coverage they have. I’ve had it for a few months but we really haven’t had any problems in using HWA.
Good Morning Cathy,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Dec. 9, 2017
I had a house somewhere else and had it under Home Warranty of America. Recently I said to my wife that we should put this one under them as well. And our experience with them has been fine. When the hot water heater's pilot light went out, we couldn’t get it started. Their contractor came out and fixed it. Anytime we needed something, it gets done quickly. However, it was cheaper before but now, it’s going up every year.
Good Morning Jerry,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding our renewal pricing, we apologize for the frustration the increase has caused. We work to provide the best value and prices to our homeowners, however, due to cost increases for parts and labor our prices are subject to change effective each renewal period.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 9, 2017
The house had Home Warranty of America when we bought it and we just continued it. We've been in the house a little over eight years and we're at eight years with them last August. The price has gotten bad and I asked them to increase the deductible by a $100. This reduces it $3 a year but it's $56. It started out at about $400 so it's gone up quite a bit. And I can understand it. I try not to use them any more than I have to. They held the price of $400 for a long time and now all of a sudden, it's starting to bite a little bit. The price is a little high especially since I'm trying not to use them in fact. The last three times I've had people out to look at the air conditioning or the heat, I paid for it myself. I don't like the idea of using insurance just because I got it. Insurance is supposed to be for really bad things. The only thing I've ever used them for was for a heat pump.
I usually submit claims on the phone and the wait time takes 20 minutes. The music is one bad thing, it can be irritating. The sales reps are very nice though. I have to arrange a time directly with the vendor. But they respect the home warranty contract well enough that they give me a good time. It usually takes a couple of days or a day for a vendor to contact me once I’ve submitted a claim.
The problem that I have with this house is that it has a heat pump manufactured by Amana and it's not a very good thing, and it generally requires somebody to come out once a year or twice a year. They come out and put three pounds of stuff in it and it'll be all right. But a couple of years ago, they sent somebody out and it was determined that the evaporator coil was leaking and that's why it was losing Freon. And so they put an evaporator coil in but it turned out it was the wrong one. And it's giving me flow problems in the house. I've paid to have an independent guy from Lindale to come out several times and do some work on it as recommended by the Homeadvisor. And the guy said that they put a coil in which was not the specified coil for the evaporator unit. It caused the flow to be reduced and they have these resistors that do the emergency heat.
The heating unit from the heat pump has never worked and still they're not so I heat the house with emergency heat which is more expensive but it works and so I use it. But the evaporator coil made me mad that they put the wrong one in and not really told me about it. I'm sure they had problems getting the evaporator coil pump that’s why they used the wrong coil so they didn't have to buy the whole unit which would have been thousands of dollars. This was probably $1200 for the coil itself but that was irritating because I kept calling the vendor back about something rather and I couldn't get them to call me back. But other than that, experience has been good with Home Warranty of America.
Good Morning Gregory,
We wanted to apologize for the frustration the price increase has caused. We work to provide the best value and prices to our customers, however, due to cost increases for our energy supply our prices are subject to change effective each renewal period.
Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
Please don't hesitate to contact us by phone or by live chat should you need our assistance or have any questions or concerns.
As a reminder, you may also submit claims and manage your account through the online portal. Thank you again and have a pleasant day!
Reviewed Dec. 8, 2017
I have been a customer of Home Warranty of America for a little over two years. If I had any questions, they were readily available and answered my questions. And they put me in contact with somebody that was on their list of contractors, and they came out and took care of it. I just gave my co-pay. Overall, HWA's customer service is excellent. They’re quick and take care of whatever issues I have, and their price is fair. I’ve been happy with their service.
Good Morning Tiffany,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful night!
Reviewed Dec. 8, 2017
We got Home Warranty of America when we bought the house. Everything went into the house and we didn’t have money for anything new. The former owners bought the warranty for us and the brochure said that the package we got covered the washer and dryer but the package we actually got did not. We had a little problem with the washer and Home Warranty told us that it wasn’t covered. I had to speak with a foreign person who could barely understand me. I asked for a manager to call me back and I never got a response. We found out that it was a cracked hose so I took care of that and replaced it but still waited and never got a response from Home Warranty. I know that the washer and dryer are not going to last so I upped the amount to cover them, and I’m just going to wait and make Home Warranty pay for it. I would never recommend them for their dishonesty.
Good Morning Robert,
We appreciate you taking the time to provide your personal experience with us. We wanted to apologize that your experience has been less than exceptional and would like to address your concerns.
We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction and apologize that you were not contacted back by our management.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, coverages or if you have other questions or concerns, please feel free to reach out to our live chat agents and/or manage your services at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Dec. 7, 2017
The people who stayed in the house before I moved in had Home Warranty of America. I took it up after they left and renewed it since I need it for the house. Also, I wouldn’t have all that money out of pocket to do what I would need to do so the warranty does help in having things fixed and it comes in handy. However, they wouldn’t repair the sewer for me because those people had somebody come in from the outside to do it. When I applied the warranty, I told them that it wasn’t me who did it but they just told me they couldn’t do it. That was $1,200 and I had to borrow and I’m paying it back now.
But everything else is okay. I submit a claim over the phone and everyone is so nice. I like the way they talk to me and answer me, and they are very considerate. They also looked at my dryer and so far, the work they’re doing is good. They follow through on most of the things I have called about as well. I would recommend Home Warranty of America.
Good Morning Brenda,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful weekend!
Reviewed Dec. 7, 2017
I got Home Warranty of America when I bought my house. I filed a claim about my HVAC unit. It was really easy to submit a claim. I just did it all online and they called me back. The website is 100% super easy to navigate. The contractors were pretty good as well. However, it took about two and a half months for my HVAC unit to get fixed. There was an issue. They were trying to get parts because it's an old unit and they couldn't get the parts. They wound up just replacing the whole thing. Also, they only have a 60-day warranty on their work. As a matter of fact, with my HVAC unit, they installed it in February. And then I never used my AC. I turned on my air conditioning in May and there was an issue with it. It wasn't covered under warranty. So I had to pay another deductible. Even so, it's always been good with them and I never had any other issues.
Good Morning Andrew,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long. We truly apologize for the delay and inconvenience of having your AC system repaired.
Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing day!
Reviewed Dec. 6, 2017
Reported a leak with jetted bathtub. Repairman came out and replaced the pump but did not repair leak in waterline. HWA refused to pay for any further repairs, stating they did not repair jets under the warranty. It was not a jet that needed replacement, but the waterline under tub. They wasted my time and money on replacing the functioning pump, but did not repair the problem that I had reported.
Good Morning Angela,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.
Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Dec. 6, 2017
We’re a real estate business and have a personal relationship with one of Home Warranty of America's local reps. Signing up using the website is easy. We filed a claim about two years ago and it wasn't a pleasant experience. The local rep explained what was going on with the company and that they hired some additional people to help with the claims. However, they need to make sure that they respond to claims in a timely manner.
Good Morning Drew,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
We are sorry to hear that your claims experience was less than exceptional. We have increased our staffing and improved our claims process. You have the option to submit a claim via the online portal, by phone or email.
Please don't hesitate to contact us or chat with a live agent at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!
Reviewed Dec. 5, 2017
Absolutely terrible, they deserve negative stars. You have no choice in the product repairs or replacement. They required us to pay more than needed because the brand they like to use would need modifications to fit in our home, those modifications were not covered. But they were only necessary because they wouldn't agree to use a different brand that would fit. They also required that we approve non covered repairs with the covered ones or they would not pay the covered ones.
Decided to cancel and that was a whole other nightmare that is still going. I did everything. Write, read the contract, cancelled in writing in the time frame. Called for confirmation multiple time. Called after receiving the confirmation email to check on refund status, was told they don't have a cancellation department I can speak with and that it would take 6-12 weeks to refund the premiums. Since then they have again charged my bank account (Over a month after I received confirmation of my cancellation). I cannot get any returned phone calls or emails. I have disputed the charges with my bank and am working on going that route.
Also watch out, they won't auto renew you the first year. But if you do renew then they will auto renew you but they will send you countless email and mail notifications that you need to renew, and your renewal deadline is approaching so you think if you ignore them it won't auto renew. Very shady unethical business. GO ELSEWHERE!
Hi Angela,
We appreciate you taking the time to provide your personal experience with us. We wanted to take a moment to apologize that your experience was less than exceptional and would like to address your concerns. Please refer to our private message for assistance. Thank you and have a pleasant day!
Reviewed Dec. 5, 2017
I learned about Home Warranty of America from my son who had it. Although I haven't had any interaction with their sales representatives nor have I submitted a claim, it wasn't difficult signing up for service with them.
Good Morning Barbara,
Thank you for taking the time to provide us feedback based on your enrollment experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 5, 2017
Home Warranty of America is just a provider of policies in the real estate industry and I had hooked up with them years ago. They’ve done an okay job by me on other clients’ work, as well as the brands. The website is user-friendly and it’s really easy to submit a claim because you just go online and file. We’ve had some occurrences over the past years and all of the trades that have come to respond to any of our issues worked out really well for our rental properties.
Good Morning David,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 4, 2017
When I purchased my house, the people who gutted and rehabbed the house gave me Home Warranty of America. I've been with them for 7 years. When my refrigerator went out on me, there was so much confusion because if Home Warranty can't fix it, they'd have to replace it. I went through a lot of drama for them to replace it. I had to keep calling back and call different people just to get what I needed that was in that contract. I went through changes when I could've just been able to go to someone and they should have been able to fulfill what was written. And it only took a minute for Home Warranty to do what they needed to do. Something that should have taken at the most a month went to almost three to get the replacement done.
It made me nervous after that I actually went searching for another type of home warranty. But the competition out there was either on the same page or not even as good. I tried to reach someone on higher ground at Home Warranty when I was not getting the response I needed from customer service, but I couldn't reach anyone there. The managers didn't come to the phone and they didn't talk to me. A lot of things they wanted to do over the computer system by texting which was not always the correct way. I was spending my money and nobody wanted to be accountable. I was entitled to what was promised in that contract. But it was like everybody backed out. I got a voicemail but nobody called me back which was strange.
I looked online and I discovered that the people who originally owned Home Warranty didn't own it anymore, sold to somebody else. I went digging for who to talk to because my claim was not getting resolved and my refrigerator was still broken. And when I went back to the person who I originally dealt with in sales, she put me in another department and I felt like Dorothy in the land of Oz. I was like a dog chasing its tail. It wasn't a good experience but it wasn't my nature to back down. Home Warranty of America should have better communication when something goes wrong and they should definitely have a force one can go to and it's fulfilled. But other than that experience, I have recommended Home Warranty.
Good Morning Paula,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your refrigerator serviced. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.
Please don't hesitate to contact us should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!
Reviewed Dec. 3, 2017
I previously used American Home Shield and when my contract was up with them, I got Home Warranty of America just to try someone new. Once we submitted a claim, they took care of it. They also did their due diligence in sending a contractor and telling us who was going to contact us. On the other hand, more contractors with Home Warranty of America have either not shown up, not called or not followed up with the problem. I never experienced that problem with American Home Shield. They simply never follow up or we have to call them two or three times to tell them to send someone else.
Hi Darnell,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.
If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Dec. 2, 2017
I compared prices of different home warranty providers and I saw that Home Warranty of America was better. Their process was very easy too. I have been with them for three years now. The sales representatives I dealt with had been very good, courteous, friendly and were very helpful when I'm trying to get the claim. I have called some of my claims in and I've also done some online. I have their website bookmarked and it is very easy to navigate it.
Hi Martin,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Dec. 1, 2017
Signing up for Home Warranty service was easy and their sales representatives were responsive, friendly and helpful. But I’m not pleased with Home Warranty. Whenever I call in for a service, my claim gets denied. Although, I’ve had claims that were approved. In my recent claim for ductwork, they sent service and I paid hundred dollars service fee then the technicians told me that they don’t cover the service. They referred to some page on the contract. So, I said, “Why would you even accept the claim and send out someone if you knew it was ductwork and it wasn't going to cover it?” It was a bit frustrating because I should be told upfront whenever I call if the service I’m claiming is not covered. With that, I wouldn’t recommend Home Warranty.
Good Morning Rebecca,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.
Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 30, 2017
I had a claim and Home Warranty of America handled it well so I renewed. I went online to submit the claim, got the phone number and then I called. The rep very kind and helpful. However, she said she had trouble getting a repairman down here and that was the only problem. They ended up sending somebody from Sears. He tried twice to fix the dishwasher. He told me he couldn't fix it and that it had to be replaced so they did.
Good Morning Charles,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 29, 2017
I couldn't be more disappointed with HWA's service. After my tankless hot water heater completely stopped working 13 days ago, I immediately placed a claim. The first plumber they sent was a no-show. The second was incompetent and did not do what he was supposed to to file the claim correctly. You would think that HWA would make sure their plumbers knew how to work with them since they only work with a select group. Since the second plumber messed up, a third plumber had to be sent who said the exact same thing as the second. HWA finally has authorized the claim to replace my hot water heater, but they will NOT cover the valve installation required to install the new unit, since my old unit has now been discontinued and cannot be exactly replaced.
After the $100 service call and the $200 charge to add a valve, I will be paying $300 for the replacement while they will be paying $200 for the replacement heater. They have moved incredibly slowly and have been incredibly insensitive to the fact that it is late November and I've been without hot water for 13 days now with "3-5 business days until a follow-up appointment for installation can be set". I have a 1 year old daughter and need hot water. I wish I would've just bypassed them entirely at this point and taken care of it myself. What a miserable headache and I'm not really even saving any money. In fact, I'm losing money once you factor in the yearly cost.
Good Morning Joshua,
Thank you for leaving us this review based on your firsthand experiences with our company. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.
Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 29, 2017
Signing up with Home Warranty of America wasn't hard and it took three minutes to be completed. The company was recommended by our home mortgage. I submitted a claim for the dishwasher which was fine, and it didn’t take long at all. Our freezer, on the other hand, took eight different trips to get it fixed. And I almost did not renew this year. They couldn’t figure out what was going on. And the first one was the auger motor and the icemaker, which they didn’t cover at all. I ended up putting $383 out of my pocket in that freezer having a warranty.
The first person they sent didn’t know anything and didn't do anything. Another one came and he came back eight times before he finally got the freezer to work and it still doesn’t crush ice. He’s replaced everything, supposedly, but when I moved in here the refrigerator was making crushed ice, but it doesn't now. But it’s okay, I’m not going to mess with it. For $600 and some a year, I won’t go back with them next year. It’s a lot of money a year to pay and then they argue back and forth whether they want to pay for anything. I’ll find somebody else.
Good Morning Patricia,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction and apologize for the delay and multiple vendor visits in having your freezer serviced.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.
Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost, however, we do warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have a delightful day!
Reviewed Nov. 28, 2017
I was with a home warranty company that went out of business and I got referred to Home Warranty of America. I had a good recommendation from the real estate agent when I bought my house many years ago and it worked out. I called up, gave my credit card number and they asked if I'd do it monthly or all at once. If I do it monthly there's no charge or interest. Home Warranty of America is convenient if something breaks and the contractors are very good. But there's a two day delay or so between the time I call in the problem and getting the tech to come out.
Three months ago the built-in oven went out and they tried to fix it but they couldn’t so they replaced it. They gave me a thing to choose which one I wanted to put back in. It's new and they shipped it and put it in. Home Warranty of America is a very good company and I renewed the contract today. I was going to compare another company with them but I'm happy where I'm at.
Hi Ernest,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have an exceptional day!
Reviewed Nov. 27, 2017
I've been with Home Warranty of America since 2013 and have had no problems with them. They came with the house I bought and I didn't see any use in changing them. Their representative was professional and did a fine job. When filing a claim, I contact them by phone, give them my contract number and tell them what the problem is. They then send someone over to take care of it. One time I had an air-conditioning problem and one of them said that it was the filters. I changed the filters and the battery then it worked and came back on. The latest one I did was for the drainage. The guy came in and flushed it out. He pushed out all the stuff that was coagulating and got it very clean. Home Warranty of America is a fine organization. I'm glad that I have their services. They've been professional and they send people who know what they're doing relative to the repair requested.
Good Morning Anthony,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us should you need our assistance. Thanks again and have a delightful day!
Reviewed Nov. 27, 2017
I did my research and Home Warranty of America was recommended. Signing up for the service was easy. I had a claim for something with a part that they would only cover part of it. It was a $3000 part, and they covered $700 of it. I had to go out and get my own part, so it took a little bit longer but I still didn’t have to pay for the entire thing. My experience was good and when I needed them, they’re there.
Good Morning Dishan,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thank you again and have a pleasant day!
Reviewed Nov. 26, 2017
When submitting a claim we first check to see if we’re insured for something and then if we can claim it or if there’s a problem with it. We typically submit the claim online and we submitted one for our printer. The technician seemed professional and he got the job done.
Good Morning Pete,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
Please feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Nov. 25, 2017
Home Warranty's service was good and the technician who came here was nice. The only problem was we had to wait for an ordered part but it wasn’t too long. Although, when I had the refrigerator done, Home Warranty should've just replaced the refrigerator rather than putting a new compressor because the refrigerator is a side-by-side and it's at least 12 years old, so something else is liable to go wrong. I told them that whatever they would've allowed me, I would've put up the difference and bought a new refrigerator but they didn't go for that. It’s stupid because the compressor costs money. The tech also had to come back again so we got charged for another visit.
Good Morning Mary,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Regarding your concern for a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a wonderful day!
Reviewed Nov. 25, 2017
I've been with Home Warranty of America for 20 years now. Filing a claim with them had been a bit of a hassle since I had to wait much longer than if I had just hired somebody. You also often wait online. My most recent claim was for my AC, and the experience was terrible. The guy HWA sent tried to fix the unit and he made it a teeny bit better. However, it was summer then and it was 110 degrees so I needed better than a teeny bit better. At that point, I wanted them to get me a new system but they just kept telling me that they could send somebody out to fix the unit.
I was in the heat for two weeks so I eventually just bought a new one because the warranty wasn't going to buy one. But some of the experiences I've had with them have been fine, especially if it's something more routine, easy and cheap, and their contractors have been better. I've had little plumbing things like clogged drains and they've been able to find me several choices of plumbers. I've also been able to get people in fast.
Good Morning Mare,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts.
Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thanks again and have a wonderful day!
Reviewed Nov. 24, 2017
When we were purchasing our home, our realtor gave us a list of companies to choose from. And I liked Home Warranty of America's coverage better. Our realtor handled the signup once we told her what we wanted, and the process was fairly easy. Submitting a claim has been very simple and very fast. I either do it online or I call, but I like to call and talk to somebody. The last thing we called about was our AC unit and we decided we wanted to purchase a new unit. So we took the cash value and then applied it towards the purchase of our new AC unit. And the process was easy, too.
HWA does a good job of getting people out to us quickly and it’s a pretty seamless process. I pay my $75 fee and then they take care of it. The only thing is some of their service providers aren’t necessarily the best quality. Sometimes they have people that don’t know what they’re doing and HWA is very rigorous about having the same guy come out if he didn’t do things right the first time. We had this problem with our AC last year. We had to have the coils replaced and the guys that came out and did a good job replacing the coils, but they clogged the drain line from the AC unit. And they did not know how to fix it and the guy who came out this year to fix our AC was the one who fixed it, finally, after a year. It wasn’t even a hard fix. But overall, our experience was satisfying, and I would definitely recommend them.
Good Morning Yomaris,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 23, 2017
We bought a home and the previous owners purchased a one year warranty prior to selling the house to us. It was very easy to renew the warranty. I did it online and over the phone. Home Warranty of America even mailed an application form if I wanted to do it through mail. I called Home Warranty of America with a question because our first year expired at the end of September but I renewed in August. I wanted to be sure there was no double billing happening. I talked with a representative and she assured me that would not be the case. When I checked my credit card statement, it was true.
We had several claims throughout the year and we found Home Warranty of America to be quick in response. Submitting a claim online was extremely easy and the website is user-friendly. Every contractor I've worked with has been superb and the overall quality of work was excellent. Home Warranty of America provided excellent service and I’m especially grateful for the contractors. I’m home by myself and I hear terrible stories all the time when having a man come to a home but the contractors were respectful, courteous, pleasant and got the work done.
Good Morning Tina,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful weekend!
Reviewed Nov. 23, 2017
I own two houses and I've had Home Warranty of America for years. The warranty is to cover anything that could go wrong inside the house if I get the correct amount of coverage, and they did all that, but they don't choose very good technicians. The techs take forever to do the repair and it took them five days straight of coming out to my home to replace an air conditioner because the guy would come whenever he could. The air conditioner required a new coil because the old one was shot and Home Warranty paid for the unit but not for the coil which wasn't covered. I had another air conditioner that went out and it took them almost three weeks to repair it. They couldn't get the right parts and wouldn't approve them. Home Warranty of America should be more responsive in terms of time and they need to get better service companies.
Good Morning Joseph,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.
If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 22, 2017
When we bought our house, our real estate agent who is a good friend of ours recommended Home Warranty of America 'cause we have a swimming pool and if anything breaks on it, it's going to be super expensive. We've used them quite a few times and it's always been good. The reps have been very professional and thorough, and they make sure that they understand the problem. We've had whoever they call to service come depending on what we're having done and it's always done within a very timely manner. We've always been pleased with the service that we've received as well. They should be more responsive in terms of time and get better service companies, but we've been very pleased with HWA and we'll continue to use them.
Good Morning Deborah,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 22, 2017
I've been with Home Warranty of America for five years now and as long as I don't have a reason to use it, it's good for them and for me as well. I've gotten a call here and there and their customer service was fine. I would recommend Home Warranty of America to my friends.
Good Afternoon Bertha,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at www.hwahomewarranty.com should you need our assistance. Thank you again and have a wonderful weekend!
Reviewed Nov. 21, 2017
Home Warranty of America was recommended by my realtor and it was paid for by the sellers initially and when I compared what was included it had a reasonable price. I had to sign up online and then when it came time to renew I did a combination of online and over the phone. The first time I renewed it, it was a little difficult because the only option they gave me for the renewal online was to renew at the same level that I would purchase but I didn’t need all of that when I renewed. My big concern was the major systems in the home.
The sales reps helped me and we talked about what was included and what wasn’t included and what I wanted and why. They tried to upsell but they let it go quickly when I explained to them what I was looking for. They helped me get it down to what I wanted and then they sent it online. Since then I was able to order it online the way I wanted to. I submitted a claim for the washing machine back on November 11, 2015 and it was easy. I was able to do it online and I liked it. I haven’t had any problems with the washing machine since then. If they handle a major claim the same way they handle the relatively minor one I'll be contented with that.
Good Morning Amber,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Nov. 20, 2017
We’ve had Home Warranty of America for a while and had no problems but this is the first time I’ve had a problem. We called because the water heater was out. They assigned us to a person who did work here before. That person’s schedule was busy but this was an emergent situation. So, Home Warranty was again contacted both by the vendor and by me and they said they were looking to get somebody. I told them again that it was emergent and asked what were they looking for. HWA told me to be the one to call. So I started to take down a couple of numbers and they’re all sold off numbers. I said, "You have no one in Jersey." They go, "No we gave you the one in Jersey." So they only have one person who was eligible to do this work in Jersey.
So at that point they said that they’re not going to switch with the other person but I did. And that vendor came out and looked at the water heater. He indicated that the water heater was bad and needed to be replaced. He called Home Warranty up and told them what the situation was. He also told them what the pricing was and Home Warranty told him that they’d get a water heater. They asked to hold then said that the vendor had to buy it but the vendor didn’t have the money.
I was not aware that Home Warranty stopped the vendor and was looking for another vendor. The only way I became aware was because the vendor told me. So I called Home Warranty and asked them to pay for the heater. The rep again told me that they were looking for another vendor. I said that they were supposed to pay for it and Home Warranty won’t buy it so that left very little choice. I called back and pushed my complaint and dissatisfaction. At which time, they said, “Well, you can do it on your own.” So, why do I have insurance and pay $1000 plus if I’m doing it on my own? Home Warranty told me to submit the bill for the heater purchase but the vendor I picked has to call them first or I won’t get my money back. I’m in a situation now where my last experience was pleasant in the sense that the last call today was to an individual who indicated this is what the reimbursement situation is going to be.
But I have a company here now replacing the water heater. I’m putting out $4,300 for three to five weeks to get this done, not through Home Warranty but on my own. I’m going to get reimbursed at some point in time allegedly, but that’s not the idea of insurance, and I’m paying for it upfront. My wife and I are attorneys and I went through the contract and it doesn’t say that in the contract. It’s not clear that if something big like this happens we’re going to make them pay or the vendor pays and when the vendor can quit the job and not do it if they have to pay. I’m going to submit and see if Home Warranty will reimburse my money.
One of the reasons that we bought the insurance is for the coverage of the bigger items such as an air-conditioning or heater unit. It could cost me $10,000, $15,000 if that went down which I’m supposed to pay. If somebody asks me they better talk to Home Warranty and get something in fine print that they’re going to pay because I wouldn’t trust them.
Good Afternoon Charles,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your water heater serviced. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs and be reimbursed at HWA rates should the claim be covered.
If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at hwahomewarranty.com. Thank you and have a pleasant day!
Reviewed Nov. 20, 2017
I'm moving into a brand new home and things that can be unforeseen or not seen initially can happen. Home Warranty of America was recommended to me at the closing when I purchased my home. Signing up seemed easy and they sent me a notification in the mail. I talked to one of the service reps when I had a question and it was very efficient. Submitting a claim was really easy and the response time was also very efficient. The reps have been great and I'm a satisfied customer. I have renewed since since I didn’t see any reason to change.
Good Morning Cassandra,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 19, 2017
About four years ago, I signed up with Home Warranty of America and the experience was easy and fantastic. I got a lower price at the time and they had different options. When I call them with regards to a claim they jump right on it. I've had my air conditioner go out three times in one year. They know by me telling them that I have COPD and I can't deal with the humidity, that I need to have somebody out that day or the very next morning every time. On my most recent claim, I was very impressed with what the tech did. While he was out here, I even signed up for my yearly maintenance with him. I wish they could drop their monthly rate a little bit, yet I highly recommend them to friends.
Hi Jeanette,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs.
Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 18, 2017
We’ve been with Home Warranty of America for a year now and I filed a claim online for the repair of a refrigerator. They responded the next day and repaired it the first time. They were also helpful and provided a good follow-up afterward as well.
Hi John,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Nov. 18, 2017
I have submitted claims online or called over the phone. But it was better to do it on the phone since I can talk to somebody rather than trying to explain everything in an email. I've had a stuffed up sink several times. I've got a sewer line to my house that’s too small and it gets stuffed up every a couple of years. I also had heater and air conditioner problems. The contractors that came out did a good job. They were prompt and knew what they were doing. In the eight years that I've been a customer, Home Warranty of America had improved their customer service and made it easier to get through, which has been helpful.
Good Morning Margaret,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful Thanksgiving week!
Reviewed Nov. 17, 2017
I've submitted claims to Home Warranty of America online, and I got my air conditioner fixed a lot quicker than people told me it would happen. I was told it would take a while to get it done, and that they wouldn't fix it all the way. But it was done a lot quicker, and I was completely satisfied with it. The contractor was really amazing. He was very thorough with his job. He did his job very well and even came back to make sure that it was done correctly. Since the actual repair, everything has been fine. I haven't had any other issues. Overall, everything went a lot smoother than what other people have told me that they've experienced with a warranty company. Also, I just know that whenever I needed the warranty, it works for me and I hope it's going to be that way if I have to use Home Warranty of America again.
Good Morning Tracey,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing Thanksgiving week!
Reviewed Nov. 17, 2017
I have been with Home Warranty of America for six years and I usually have had a good experience when filing a claim online. My husband hasn't had any complaints about their sales reps and working with their contractors have been positive. The spring on our garage door broke. The contractors usually come with a day or two, and this time they came within 24 hours. Plus, they fixed it in 15 minutes.
We've had one bad episode with Home Warranty of America several years ago. They sent out someone to handle an electrical issue but then wouldn't pay the claim. It wasn't a ton of money, just $60, but it was frustrating. We just paid since we were getting harassed by the company that did the work. It seems the way we described the problem made it seem like it was covered, but when they came and checked, it turned out that it wasn't. We paid our deductible to the contractor, then a month or two later, we got a phone call from them saying that Home Warranty had denied their payment even after submitting it several times. They asked us to pay it, so we did. They were kind of messy about it. Otherwise, we've been satisfied. We've had several claims over the years and everything's gone smoothly.
Good Afternoon Jessica,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 17, 2017
Home Warranty of America was a recommendation from our realtor and I have renewed twice with them. We had an AC problem and a plumbing problem, and it was easy filing the claim. I called them up. I do stuff on the computer, but sometimes I like talking to a person to explain exactly what's wrong. Home Warranty of America is easy to get a hold of and they have a quick response time. The technicians they send out are good. They fix the problem the first time. I haven’t had any bad experiences.
Hi Scott,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Nov. 16, 2017
The realty company that sold the house to me also bought a contract from Home Warranty of America for me as a present. So far, the representatives there have been good when I submit a claim over the phone. They are courteous and I get results quick. The technicians they sent have been pretty good as well. When I've had bad ones, they change them. Overall, whenever I called in a claim and I needed something, Home Warranty of America reacted promptly and did a good job of repairing it.
Good Afternoon Anthony,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful Thanksgiving week!
Reviewed Nov. 16, 2017
We are in our third year with Home Warranty of America and they've been really good to us. I've renewed a couple of times and it's easy doing it. It's also easy to submit a claim. My latest was about a repair that's needed for the air conditioner. There's no wait time when I called and their people were very helpful. On the other hand, there are a lot of things that are not covered which is probably due to the plan I had chosen. Other than that, they are a lifesaver and I'd recommend them.
Hi Norma,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing Thanksgiving week!
Reviewed Nov. 15, 2017
My dishwasher stopped working about a month ago so I called in and told the customer service rep what I believed the problem was. It was a pleasant conversation and she told me that it would be repaired or replaced promptly. It took a week for the service guy to come out to my house, unfortunately long but acceptable. When he shows up I foolishly expected that he would bring the part that I told him was broken... He didn't, he has to order it. Two weeks later - 3 weeks since the initial call - we schedule a second visit when he will reinstall it. I requested that he comes in earlier, but it was the earliest he could come. OK, things happen, I understand. By the day he is supposed to come by my sink is full of dishes patiently waiting the wonderful technologies we have living in the great US of A.
Serviceman calls and says the new replacement part is broken. He will have to return it and get a new one. At this point I am tired of waiting so I call customer service again. Once again decent conversation, she calls the service provider and he gives her a different story - they sent the wrong one. Doesn't matter I just want a working dishwasher. At this point she says she will email her supervisor who is currently at lunch about possibly refunding the $100 service call fee due to poor service and I should get a call back soon. OK. Thanks.
Monday morning at 6:30am I get a couple texts from the service technician asking when we can set up the next visit. Thanks for the wake-up call friend. I get back to him and we set up a time on Tuesday. Tues around noon I decide to call in to see what is going on with the supervisor that was supposed to call me back 5 days ago (3 working). Pleasant conversation but doesn't really go anywhere because supervisor is at lunch, says she will send an email to her supervisor as well about refunding the $100 service fee.
A couple hours later I get a text from my wife saying the dishwasher is not fixed. I asked what it was and she told me "I was literally in the middle of a conversation when he said 'It's not the motor it's got to be the logic board. I'll have to come back'". He couldn't wait until she got off the phone to explain what was going on before he left. I am not even certain this guy knows what is wrong with the machine. You guessed it, I call back up customer service. The conversation tone is becoming less cordial, but still fine. Supervisor is at lunch so I can't talk to him, It's ~4pmCT. Seriously? I can't get passed along to anyone else in any supervisory role. She agrees that this is becoming a problem and suggests it may be possible to replace the unit and submits a request for me. OK, thank you.
The next day I get a call before 8am that I missed (in the shower). I get left a voicemail from Robert saying that, "We understand this is a problem." (Yay! Thank you! First sign of something good!). He can offer us some kind of buy out and that I should call back. So yes, I call back in and I get the worst service rep possible. Everything is my fault. I cannot speak to supervisor because supervisor already called and I missed my chance. I cannot speak to anyone else.My choice is to take a money for parts and labor -no replacement of dishwasher is on the table, and everything else will be out of contract OR wait until the service tech can order the part, and schedule a visit. God only knows if this will be another couple weeks... So I ask how much I will get for the buyout and for some reason they don't know.
They will have to submit a request. What do you mean? How do you not know? Why tell me I have an option and but not know what the options are? OK, so this brings me up to present. I am at one month since calling HWA. No dishwasher. No idea when I will get one. I am guessing not, but just maybe a supervisor will see this during their lunch break. If I don't get some resolution soon I will be posting my story all over home buying forums and social media. HWA customer service is nonexistent. The technicians they work with are slow and incompetent. No one really cares about you there. Supervisors have curious timing for their lunch breaks and beyond that there is NO ESCALATION policy. If you are a homebuyer ask the seller to give you cash for the price of the warranty from HWA.
Reviewed Nov. 15, 2017
We owned a home and then several condos that were rental properties and I covered everything with HWA. On the condos, I had a different home warranty company before. I did not like it and switched them over to HWA. I really liked HWA. They offered a lot more and they did very well. The reps that worked with us was really good. They came over and went through everything. I could also call in at any time and they would even call in a claim for me.
When submitting claims, I would call them and they'd email me back after I've talked to them about the specifics of what company is coming. I had several claims, especially for the condos where they had to replace a refrigerator, fix a dishwasher which they finally replaced and I had some plumbing issues that they fixed, too. In the house, we had an air conditioning issue that had to be replaced. I only put $300 up and the rest was all covered. That saved me $2,000.
Mostly, the vendors that they've sent out have been pretty good. We had little problems with the air conditioner in the house we're in now and they sent out vendors that I had to really get involved with. The money they charged was not what they had told us but HWA interceded and fixed the problem. We live almost 58 miles out of Houston. Sometimes, HWA can't find one that's in the Conroe or Montgomery area and they have to come out from the Spring or the Houston area.
The only issue I've had with them was my Kenmore standalone ice-maker. It was out of warranty. Everbody they sent, including SEARS, kept trying to fix it. Sometimes, they'd get it working and then after a couple of weeks, it would quit again. So, it was not really working correctly. When I called and talked to HWA about it, they said that they got to send somebody in. I got tired of fighting SEARS. I kept saying that it was not working and they need to fix it or replace it. HWA dropped it, too. It went on for two years and I simply gave up. It was beyond fixable and they never replaced it. I should have kept complaining to HWA. I still don't have an ice-maker that works. Other than that, everything else was handled pretty well. And for the most part, I had an outstanding service from HWA.
Good Afternoon Lynda,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs.
Regarding your concern about repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance or have any questions or concerns. Thanks again and have a wonderful day!
Reviewed Nov. 15, 2017
Home Warranty of America was already a program that the previous owner of our house had. I re-signed up with them and the sales rep was very helpful. A few years ago, our refrigerator had gone out, and the freezer defrosted without us realizing. So, I called HWA and submitted a claim. However, the first person that they had was apparently out of business, so they never responded back to my phone calls. It took HWA about a day and a half to send someone out. But once I had a repairman that could come out to my house, my refrigerator was fixed right away and it stayed fixed.
Good Afternoon Donna
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful week!
Reviewed Nov. 15, 2017
I went online to sign up with Home Warranty of America. It was self-explanatory and I stepped right through it. I called in a claim and the rep I talked to was great and helpful. Once I spoke to them and looked at our policy, I saw that I could go online to submit a claim. So I went online and submitted the information on the equipment that had failed. The info included part numbers and model numbers. The website was very easy to use and I had no problems at all. The contractor who came was exemplary. He called beforehand, came out, repaired the item and left. Home Warranty of America is doing a fine job for us and I'd recommend them.
Good Evening Lonnie,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a delightful evening!
Reviewed Nov. 14, 2017
Home Warranty of America was included in my first year of my mortgage from the previous owners. They said it was expiring and asked if I want to re-sign up, so I extended it in the last couple of years. When they were re-signing the business, they got back to me and were proactive about reaching out. But when I had to call to get a claim, it was somewhat challenging and not as easy as it should be since it's an insurance company.
Last year, I had my pool heater incinerated from the inside out. I called them and they connected me with a local pool company and I worked everything out through them. I paid them the visitation fee of $100, and then they managed everything through the corporate office. For the most part, it was handled in a timely manner. It was a really good experience. But when I used them later for a different service, it was probably the worst I've ever had. They closed my pool for the winter last year and didn’t put any chemicals in it and didn’t drain my chlorinator, so that broke. When I opened my pool this year, it looked like the green lagoon as there were so much algae. When the water froze, the thing inside of the plastic busted. I reached out to the manager and the owner, but got no response. I had a bunch of photos as evidence, yet they didn’t even acknowledge my request.
My one gripe about Home Warranty of America would be that they put me in contact with one vendor and didn’t even give me an option to choose someone else. They need to provide multiple options when it comes to service providers. Also they need to find a better pool supply company in the area that could service me because the company they sent out was terrible and I've seen several really bad reviews about them online. But Home Warranty of America is pretty straightforward and I have their home warranty because when my things break, it's a good coverage so I'd probably continue to use it.
Hi Jeffrey,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, I would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 14, 2017
The house originally came with Home Warranty of America and it was a good plan. We're very satisfied. There were a few minor things where we filed a claim and we never have a problem calling. For replacements, we make a choice if we wanted an upgrade up and then we just add the money. Yet it took almost two weeks in getting the parts of the dryer one time. Also, we will never ever use Advanced Appliance again. They're horrific and the guy had to come back 12 times for different things. The guy who kept coming is about 90 years old and was absolutely guessing. He fixes a part but it breaks the next day then we would wait for him to come back. It was a good month before the dryer actually got fixed because it was a misdiagnosis for every single time.
Then, our microwave broke and they sent him out again. I thought that maybe he knew microwaves better but it did not work either. We also had to help him. My son helped him carry out a microwave and also asked my son to hold the dryer pieces together. My son was 12 years old that time and I thought what if my son wasn’t there. I didn’t have much confidence. By the time we were done with him, HWA gave up on it and told us that they're going to get us a new microwave. And also from that time on, I make it clear and made sure ahead of time to say that I do not want the person or the company.
Home Warranty is doing their job and I can’t blame them for the vendor, but they listened to us about the vendor. When they said they wanted to send Advanced Appliance out, we requested that they send somebody from Sears out because that’s also in the plan. So that’s what they’ve been doing from the few times that we actually needed it. Sears came out six months ago and the repair had been perfect. Overall, Home Warranty of America’s customer service is really good. Claims are fine that everything gets fixed that’s why we keep renewing and we’ve had them for six years.
Good Afternoon Heidi,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many visits to accomplish a resolution for your claims. Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, I would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful Thanksgiving!
Reviewed Nov. 14, 2017
We have a tenant living in our property and the tenant said that the garbage disposal was not working. We filed a claim with HWA and they sent Flow Go Plumbing to repair it. I file claims on properties all the time and depending on who the home warranty is, it can be an extensive process. With HWA, it was not difficult at all. I called the Home Warranty number then they sent me to the claims department and took care of my claim in five minutes. Their reps were really professional. They were nice, friendly, and willing to help. They sent a work order to the plumber and they put the tenant's information in there for the plumber to call. Then the plumber was advised to call the tenant before they go to the place and the garbage disposal system's been working fine since the repair.
Good Morning Courtney,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 13, 2017
Being with Home Warranty of America has been a good experience. When we moved into our house 15 years ago, it already had a home warranty. Every year, we've renewed with one company or another because it has always saved us money in the long run. My husband signed-up online. He just entered our information and logged in. It's fairly uncomplicated. He handles the claims as well, and he hasn't complained about Home Warranty of America.
He filed a claim for our air conditioning this summer. We couldn't find an available air conditioning serviceman until September. So we had a hot summer. It wasn't the warranty company's fault though. We were on vacation and didn't call promptly. Plus, we got a good contractor when he got here. We liked him. He knew what he was doing and has been in the business for 35 years. He also worked on our neighbor's AC and knew our neighborhood. Also there was a guy that had come out who told us we needed to buy a new AC for about $7,000 but our guy was able to fix it instead of making us pay thousands of dollars for a new one. We're very glad for that.
Good Morning Hannah,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long. We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an enchanting day!
Reviewed Nov. 13, 2017
The Home Warranty of America sales reps were really nice and they answered all my questions. And on the latest time I had to deal with HWA when there was an issue, everything was okay. I was a little surprised by what happened but when I read the fine print, I realized that they were right and we went on from there. They gave me a very fair price to renew and so, we’re waiting, and hopefully, nothing happens again.
Good Afternoon Steve,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing Thanksgiving week!
Reviewed Nov. 13, 2017
We bought a house last year and the fellow had Home Warranty of America and we’re continuing with it. We like it and so my husband renewed it last September. Customer service was good. We had a problem with our previous refrigerator and we got a good response. We had a quick interaction with the rep who gave all the information, and what we needed. They helped us beyond what they were supposed to do. It’s been an excellent experience, and I would recommend it highly.
Hi Sandhya,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Nov. 12, 2017
One of my friends who's a real estate agent referred to me Home Warranty of America. The rates were comparable but even after I purchased the Gold package, there are a few pieces of information that are not known until you visit. We presume that it is there but the fine prints are so fine that nobody will use it. My garage spring got broken and submitting a claim was comparatively easy. I did it over the phone and they find out the cause quick. Based on the issues, they come back and tell me whether it has been covered or not.
But even after you submit a claim at one point, you still have to follow up with the actual service provider who's going to take care of the service. Home Warranty is charging money for this when they should have taken care of this process, not to be kept to the customers again. In comparison, for the home where I'm living, I will sign up a contract with Michael’s Home Services. Their service is much better. When you call, they arrange for the vendor and they send the vendor to your place in the appointed time slot. There is not even a service fee charge for that and I like that process better than this.
Good Morning Ravi,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 12, 2017
I have HWA in two houses and I have them for six years now. Their reps are usually helpful and friendly on the phone when I call. I have roof insurance on one of the houses and its roof had to be repaired about two years ago. It’s a 1,600 square foot house but it’s all compacted and there’s not a whole lot of roof. When I filed a claim, HWA would pay nothing for it. I ended up having to pay $3,000 out of pocket, after insurance. Also, whenever the air conditioner needs Freon, they would pay me two squirts and I have to pay the balance. They don’t pay very much when I have a leak. I had to pay twice last year because their people couldn't put anymore as it would have been over their allotted amount.
Good Morning Betty,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We wanted to take a moment to apologize that your experience has been less than exceptional and would like to assist you in properly addressing your concerns.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.
I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. In reference to Freon, HWA will pay up to $10 per pound for the cost for the refrigerant for authorized repairs. You are responsible for payment of any costs in excess of $10 per pound.
If you have any further questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have a pleasant day!
Reviewed Nov. 12, 2017
This is our first home purchase but we had lived with other people who had their own homes. We had seen them have to be out-of-pocket for big appliances and stuff like that. And so, we knew that it would be smarter to have a warranty instead of having to do it that way. We got signed up for Home Warranty of America when we did our closing. There’s a little bit of extra money that we had over what the sellers were going to use. And so, our real estate agent used that to get the warranty for us. The real estate agent recommended Home Warranty of America so we just went with her recommendations, and for the first year, it was free. We actually used the service once that year and I really liked them that’s why I decided to renew with them recently. For the first time, it stated everything for us and so at closing, we just got all the information and we really didn’t have to do anything.
And then, renewing was really easy. I just went in to our account and just clicked a few buttons and told them that I wanted everything the same. It was really easy since we already had access. I didn’t even have to have any interaction, which was actually awesome. I love being able to just re-order it online. When we did the service, our air conditioner stopped working and then we were able to reset the fuse but it kept blowing the fuse and it made a terrible noise when it was started up. I submitted a report and then someone called me and they said that someone would contact me within the next day but the repairman actually had contacted me in just a couple of hours. And so, we had them come out to look at it and they were able to repair it and add an extra thing on to make the life of it last a little bit longer.
It’s been great. That was in the middle of August and we haven’t had any trouble with the air conditioning since then. We’re in Texas so air conditioning is a must. I’m really satisfied with it so far. I was really happy with how easy it was to do everything online and also how quick and easy it was for the repair that we had. That’s the reason why we renewed it instead of trying to find a different company. They’re very efficient and easy, and worth the cost. I'd definitely recommend them.
Good Afternoon Nicole,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 11, 2017
I heard Home Warranty of America was good and I wanted to check them out. The home warranty was in the home when we were buying it and it will be a year since we’ve had them. I’ve signed up for another year with them. I speak to a representative when filing a claim and I enjoy talking to a person. I don’t like doing business over the internet since I had all my identification stolen once and I don't ever want to go to that again. The reps are wonderful and I like them.
At first, I called them for my stove top and it took them a little while to do that and I was very upset with them. It shouldn't take anybody more than a week to fix anything. But then, they came out and fix it and I felt that everybody needs a second chance. The technicians did what they had to do. I used Home Warranty again for my dryer and they came right out. They called me instantly and it worked. The tech was really great and explained things and I was really happy about that. Now I know they can do it and that everybody just had a bad day. It was the contractor that I was really upset with and not Home Warranty of America. I approve of Home Warranty’s service. They help me out and contact me to make sure everything’s okay. I’m going to give them a chance this year to see if we're going to stay forever.
Good Evening Vanessa,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful night!
Reviewed Nov. 11, 2017
We had three different companies sent out by Home Warranty of America for our air conditioning. Morgan Air was the first company and I would let somebody set them on fire. They are miserable and dishonest. I'm still paying off $8,000 for an all-new ductwork when I called for a service call. Morgan Air came out to the house but they didn't send somebody out to diagnose the problem. Instead, they sent out a salesperson. The guy they sent told me that he found black mold and the only way to eradicate it is to have the entire ductwork pulled out because it's not large enough for the air-conditioning unit. Supposedly, he took pictures of this so we asked him to send them. He said his tablet is locked up so he'll send it when he gets home.
I ended up having to get on the phone with his manager and had a very unpleasant, foul, late call with them. When he finally got the salesman on the phone, around in circles we went. He flat out lied and told his manager that he deleted the pictures. Gary, the manager, told him how to recover them and to send them. But still, he never did it. He lied through his teeth. He said he never said anything about black mold during the six hours he was here. At some point, something should have clicked, but all I'm thinking is I've got a brand-new mortgage and I'm being told I have black mold. It was an absolute mess. It took two weeks after he left to get the final report. And what he told me in person and what he put on the paperwork were two opposite things.
I made Home Warranty of America aware of it and that was the end of it. I was so disgusted so I didn't pursue them. However, the problem didn't stop with Morgan Air and the $8,000 worth of ductwork that I paid for. I called Home Warranty again and they sent out a nice gentleman from Red Carpet. This very smart and honest man told me that Carrier air conditioning units can only be serviced by people who are trained in their equipment. He came to the house, and instead of telling the problem, he just flat out said that he won't be able to help me because he is not trained to do this kind of work.
And so Home Warranty sent us Brian from Hudson Air and he has been an absolute godsend to us. I can't praise that man enough or his company. They're outstanding. He came out and was here for 20 minutes and was able to fix it. He also explained that if I witness discoloration in my air conditioning unit and I suspect that it could be mold, I should tell Home Warranty so they could hire somebody who is certified to make that announcement or diagnosis. All in all, even though I ended up having to cough up $100 for that visit from somebody who wasn't qualified to work on air conditioning units, I'm still very lucky to have Home Warranty of America.
Good Afternoon Marc,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.
If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 11, 2017
We wanted to purchase a house with a warranty on it. The Home Warranty of America Diamond Package was affordable and it covered everything we would need. We wanted to be able to back ourselves up if anything big happens because we bought our home at a very low cost and we didn’t get it inspected from the get-go. We knew there was a potential of things being broken or not functioning properly. When we submitted a claim with Home Warranty of America, the rep was friendly and professional. A gentleman showed up within three days and he went into detail to tell my husband what was wrong with the AC unit and repaired it for the summer.
Good Morning Jessica,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Nov. 10, 2017
It's good to know that things can get fixed or replaced with just paying an amount to Home Warranty of America. However, there was one time HWA didn’t send anybody to fix the air conditioning unit for four days in the heat and there were children in the house in a 95-degree weather. Their reps on the phone were very polite like stuff weren't happening. It took at least four days for their man to come out and I was worried that he wasn’t going to properly fix it because something should have been replaced. But it's still working so he did all right with it. HWA paid us for finally having to call someone else and it took a few weeks to get the reimbursement checks.
Also, we didn’t know who was coming out so we were worried about what type of people they're hiring to do the work. It's my son’s house that I have this warranty on so that is a problem. Sometimes I wonder if they hire the best people for the work. Otherwise, we've had a good experience with HWA. Submitting the claim was very easy and their reps were very nice and kind. We had a call once for the dishwasher and they came out and fixed it promptly. They gave us the number to call the first company that’s coming so we could push to get them out there.
Good Morning Maria,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you need our assistance. Thank you again and have an amazing day!
Reviewed Nov. 10, 2017
I previously used a different company at our other house but my real estate agent suggested Home Warranty of America. I liked it, so we went with it. I never had any problems in terms of the customer service part of my claims. Their reps were always friendly and helpful, and got me taken care of in terms of getting the service call set. I had plumbing and AC issues at other times and Home Warranty of America did just fine with those. But this issue with my clogged main line that was just outside the wall of my foundation, I ended up paying $3,000 to have it fixed. Whereas, if it has been just inside the wall, it would have been covered. It's just the little stuff that always gets me. And probably it isn’t specific to Home Warranty of America, it's the same case with all these kinds of companies, the devil is in the details. What isn't covered is in the fine print.
Good Morning Adam
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an enjoyable day!
Reviewed Nov. 10, 2017
Home Warranty of America was the home warranty provider that my real estate agent suggested when I bought the house. Submitting a claim to them is easy. What I haven't been completely thrilled with is they sometimes use people that I would not have used. It'd be nice if I could specify my own contractors. This house was a vacation house and I’ve got to go meet the contractors. They usually look at it and they have to come back, so I got to go meet them again. Sometimes, they have to come back about three times. The quality is okay, though. They're reasonable but not fantastic. And, the cost is not cheap but it's probably the cheapest thing they can find.
Good Afternoon Mark,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, I would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 9, 2017
When we bought a condo, a friend of ours told us about Home Warranty of America and we figured we’d buy for a year. But then, when we found out we could renew it and their service was pretty good, we’ve just been keeping it up. We also looked at a few other companies online where they had ads, but Home Warranty seems to offer more services even though there was stuff we couldn’t use because were in a condo, not in a home. They still have quite a long list of things, like the year before, our stove wasn’t working right and they said it would cost more to repair the digital component. They told us to pick our stove within a certain price range and they delivered it and put it together for us.
When I needed to get through to Home Warranty and their lines were busy, I called one of the sales reps and said that I needed some plumbing, and then they took care of it and it was fine. I recommend them overall because when something major goes wrong, you know they’re going to come out and fix it and you don’t have to pay them that day. You basically pay the $100 and then, depending on what’s going on, you may not have to pay anything else. My only complaint is I wish it was a little less expensive.
Good Afternoon Assunta,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Nov. 9, 2017
The warranty of Home Warranty of America came with the house that I bought and everything went smoothly the only time that I used it. I submitted the claim by phone and the technician came out very quickly and got the issue fixed within 48 hours. This was for a rental home and the tenants were there when the technician came. I spoke briefly with the technician on the phone, mainly to give my credit card information to pay the service fee. It was a very brief experience and all's well with the service.
Hi Gregory
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!
Reviewed Nov. 9, 2017
I have been with Home Warranty of America for a long time and so far, I'm satisfied so I'm renewing with them. Submitting my claim is easy. I usually do it online, and they respond immediately. While most of the contractors they sent did a good job, there was one instance when they did not do their job. I immediately contacted HW and they assigned another contractor who came and did it. I will recommend them to a friend.
Hi Vs,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful Thanksgiving week!
Reviewed Nov. 8, 2017
I purchased my home in Dec., 2016. The seller paid for the home warranty. I have called them on 4 occasions and no one follows-up, they sub-contract with companies from MD, and when you call the providers info they give you to service your claim, no one returns the call. I wrote to the company's corporate office, they assigned another sub-contractor and to again to no avail. Not even the corporate office stayed on top of the situation to ensure it was resolved. The service with this company hands down is pitiful. If you cannot service a particular area be clear and do not take people's money. I would NEVER use this company even if it was free. Save your money and do your HW and use someone else.
Reviewed Nov. 8, 2017
I took Home Warranty of America on my realtor's recommendation and she was right. It was very easy to sign up for the service and the reps have been great. I've had to submit two claims so far and it went well. The contractors that they work with were also good. I'm well pleased with HWA and I've already recommended them.
Good Afternoon Phillip,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 8, 2017
I decided to get a home warranty plan to protect my assets and Home Warranty of America was recommended by my realtor. Signing up with them was easy. They wanted to raise my premium this year, though, but I told them that I'm probably not going to take it. They then came down on it to pretty much what I paid for last year. I had one claim filed in the last year and it was for an air condition repair. The rep was sort of helpful. Also, the tech was friendly and on time. He had to put some Freon in and that’s it. HWA is pretty much average, overall.
Hi Charles,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing Thanksgiving!
Reviewed Nov. 8, 2017
I've been with Home Warranty of America for a year and three months and it's been working so far. Renewing was simple. I just called and set up a monthly renewal fee. I've filed a couple of claims with the first being for my AC. It wasn't working so I had someone come out. They filed for a repair however I have to reach a certain payment threshold for the warranty to kick in, which is normal in all warranty places. Also certain things aren't covered. For example, when repairing the AC, recharging something wasn't covered. It's a hit or miss on all warranty places on whether or not AC things are refilled or covered. I filed my claims online and it was easy. Plus their reps are knowledgeable and easy to talk to. I've always been able to get a hold of someone and never had any problem.
Good Morning Lee,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a delightful day!
Reviewed Nov. 7, 2017
Our home has five air conditioners and a pool and they're expensive items, so I got a home warranty from Home Warranty of America as suggested by our realtor. We signed up and made a payment. It was pretty simple. I've always made my claims over the phone and though it takes some time to take all the information, it’s always been easy.
Good Morning Jackie,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 7, 2017
My mother and my sister are real estate agents and they swear by Home Warranty of America, so they convinced me to buy it. I’m not thrilled with it, but I keep it because I’ve got appliances that are about to break. But every time one breaks, they come out and charge $50 and can’t fix it. The first time we tried to use them, they said it wasn't a covered appliance. The second time we tried to use it, they came out and said they couldn’t fix it and offered to buy out, which wouldn’t have paid for a new service. They’ve come out for my air condition unit and it takes weeks to get them out here. But once they came out on the air conditioning unit they told me the unit didn’t work properly because it was dirty. It’s ridiculous. So far, they have not replaced anything. But I’m not totally dissatisfied because I know they have taken care of things for my mother, sister or others.
Good Morning James,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.
Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing Thanksgiving week!
Reviewed Nov. 6, 2017
I've been a member of Home Warranty of America for years and my warranty renews yearly. I pay monthly and the payments are okay. The reps have been very nice and my interactions with them have been fine. I've submitted claims many times before and, normally, I do this by calling Home Warranty on the phone. They would tell me the vendor in my area and that either the vendor would call me or I'd call them. I'm satisfied with the process and I would recommend Home Warranty.
Good Afternoon Eugene,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing week!
Reviewed Nov. 6, 2017
Home Warranty of America was incorporated on the real estate purchase and the realtor's company covered the first year, and then we continued then after. They serve our needs so we keep renewing with them. Filing a claim with them was an easy process. It could be done online or in person. I prefer to do it in person so that if I need to get more details, I can do it in person. The reps asked me questions about what was wrong and when did it happen. We request for certain service providers since I have been burned in the past. One time someone came and diagnosed the issue incorrectly so getting the problem resolved was postponed. Not everybody goes through Home Warranty, so I often ask them who comes highly recommended.
The quality of service is usually good for what I paid. When things do go wrong and if it’s something covered under their policy, they take all the other costs which has saved us a lot of money. It's great when I pay a fee. However, we have high-end appliances and Home Warranty has a cost where I can pay a bit more for them. I didn't pay the high-end price for my high-end appliances. Initially, someone should have come out to look and see what we have and then make a recommendation about that but I learned it the hard way.
I have a stand-alone freezer and when the technician came, it wasn't working. He thought that it was the fan that had a problem, and so he fixed that. He made two visits to do the faucets but it went bad again after two months. So I asked for somebody qualified to do the brand that we have and they gave me a certain company. Since then, I have had to call them for that job.The freezer is a Sub-Zero and if they don’t have experience doing it, it can be very difficult. I wish the technician would say that they can't do it or that they don't know how to fix it since fixing things that are not broken costs us a lot of time.
The home is older now so some things such as the air conditioning, heater, dishwasher and dryer wear out after 20 years. In the case of the heater and the dryer, the technicians came from the same company and they were good. Other times, they just put a Band-Aid on there and that doesn’t solve the problem. It’s a lot of work if an appliance has a leak, whether it's inside the coil or the outside. The technicians do what they can but I usually have another problem after a year and a half. We've been with Home Warranty for a couple of years now and in the case of the Sub-Zero, it wasn't working right and the guy didn't think he could fix it. So Home Warranty said that they’ll give me a buy-out and the maximum I can get is $1,500 to $2,000. However, if I got the Sub-Zero in a bargain, it’s $10,000 and it can even run more than that.
I have a built-in cabinet for the freezer and I'll never get the same model of the freezer since it's 15 years old. It would cost me $22,000. The other option is to get rid of the freezer and then have a stand-alone refrigerator. I can get a freezer and refrigerator in one. But then, I would still have a huge hole in my wall or in my cabinet and still have to get the cabinet reworked. They should offer a higher rate for higher-end appliances such as GE, Thermador or Miele. They should also offer to replace the appliance if it's broken and then pay the cost. $10,000 is a lot but then, I'm paying a higher premium than other people. I would assume that there is money allotted for that or there should be if they want to keep their company. We’re now getting higher-end appliances and energy efficient appliances and these are going to cost more. They're not going to be at $1,500-$2,000 price anymore, which is what Home Warranty offered me.
I'm trying to get the freezer fixed and if I needed to get another freezer and Home Warranty approves, then I can’t pick another brand I want. It has to be within the same brand, size and description as the one I have. If I have a GE refrigerator and it needs to be replaced when something goes wrong, then the replacement should also be a GE that is comparable to the one I have. In this case, they would not replace a $10,000 freezer. It was so hard and took five visits for the technician to come and get this thing right, which I hope would stay that way.
These kinds of details need to be explained and Home Warranty should offer a better solution. A couple of years ago, I already paid for a high-end appliance so I wish that the buy-out is nowhere near where it would cost me to replace it and get one of the same value and the same brand, excluding the cabinetry work and extra work that is needed to be done. Nevertheless, we're still happy with Home Warranty of America.
Good Afternoon Noha,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.
Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously.
HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 6, 2017
Signing up for Home Warranty of America was easy. I submitted a claim for my plumbing online and the website was easy to use and navigate. They were able to respond quickly and fix the problem.
Good Morning Tejinder,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a delightful day!
Reviewed Nov. 5, 2017
Around 12 years ago when I bought my house, the prior homeowner already had Home Warranty of America and I just took over it. Every time our contract is up, my wife goes online and just keeps it going. We had a claim with HWA a couple of years ago because our air conditioner and our heater unit went out on us. I called Home Warranty of America and they had a vendor come out and everything got taken care of in a fast, timely manner. The guys that came out were clean and they kept my house clean. Everything was done in a timely manner. I had to call them to come back out because the guys that came out, they hooked up my air conditioner, but they forgot to put the heater element into it.
Hi Michael,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful Thanksgiving week!
Reviewed Nov. 5, 2017
The people I bought my house from had Home Warranty of America and I stayed with them to keep everything under warranty. I've submitted a claim over the phone once and the process was simple. The rep treated me nice but the problem I had was finding the company that would take their warranty. The experience has been satisfying but it could be improved. It would be a big help if they have more providers in rural areas or a list of providers that take their warranty. And if they wanted to be different from every other home warranty program and sell a lot more policies, then they should have a list of companies within a 20-mile radius that’ll support their warranty program. Because when people know that they pay for the home warranty every month since they're assured that the local guy takes the warranty as a co-pay, then they merchandise it for them.
Good Afternoon James,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding your concern of the vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue or if the issue has not yet been resolved and you'd like us to consider the claim and explore further options, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 4, 2017
I have Home Warranty of America for four years now since I had the house. The real estate lady that I bought the house from was selling the policy and represented it too. I have appliances and different stuff I needed fixing and they cost quite a bit of money, so I got it. The most recent claim I had was for my air-conditioner this past summer. It ran but it wasn’t cooling. I filed the claim on the phone and I figured they should be able to back the people that they trust that they know are going to do the job. But I never got anyone out here. AHS asked me to get someone and I didn't like that. It wasn't very good.
I got one person that started working on it then AHS wanted him to file the claim to see what the problem was. He came back with no money because he lost money working on them so he left rather than take care of it. Then I asked a few people about people that could do that kind of work. My brother happened to know a person that could do it so I talked to him and he was the one that tried to do it.
He came, checked out the air conditioner and started to work on it. Then he went to call HWA, let them know what the problem was and how much it cost to fix it. But he got tired of waiting on the phone trying to contact them. He told me to do two things myself to make the air conditioner cool and that’s what I’ve been getting by with for about three months now. I’ve been running the air-conditioner manually by putting it in auto. I would turn the fan on and wait until the fan kicks in. Once the fan kicks in, I turn the unit on. When I do that, it's cooling but if I turn the unit on before the fan is on, it'll freeze up. I called AHS back but it took so long and I got disgusted to wait so I had not contacted them anymore. My understanding is there are not enough people around in my area that do that kind of work and they are just shorted.
I also had some work done on that air-conditioner before that. I made a claim over the phone, they sent a person right out and it was a really good experience. The unit worked for a couple of years before it broke down the last time. I also called in on the dryer because it wouldn’t cut off and continue to run. I was afraid it might burn the house up for doing it. I messed around and told them I thought the lightning might have hit it and caused it to do that. They didn't send in anybody and told me right away that they don't do Acts of God kind of work and that they don't cover that. But for the garbage disposal, they sent a guy out to come and fix it. He boasted to me that if I didn't have this warranty, the repair would have cost me a lot of money, but that's why I have it.
Now, AHS is trying to get me to the point that I don't even want to call them. I got stuff I need fixing but I don't want to put too many claims in. They think I'm trying to use them or they're keeping me off because they're kicking me out before they get to do some work. The main shocking thing with me is that they don't have their vendors. I have to find a vendor for them, and when I have, AHS can't relay to them and takes so much time to communicate with them. I also would have to pay some money out myself then AHS would have to reimburse me. I am very dissatisfied with AHS and they should do a better job than they are doing now.
Good Afternoon Duet,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.
We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible especially during our peak season of the summer. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. Should we not have any available vendors within your area, we will allow you as a homeowner to choose a vendor to process the claim and be reimbursed at HWA rates as long as they contact us with a diagnosis prior to a repair or replacement.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have a pleasant Thanksgiving week!
Reviewed Nov. 4, 2017
I either call Home Warranty of America or go online and process a request for a claim. And the process was fairly easy. The sales reps I've worked with have always been very agreeable. When we have problems, I get emails most of the time. When something happens with the vendor bill, they may contact me and tell me they had a change of vendor. One time, I couldn't get a vendor out on time for an emergency, so we had negotiations with a local vendor to substitute. The last claim that we did, two of the vendors were a no-show. But we finally get a third vendor who made a very timely response.
The first time, I didn't like the contractor. He had a bunch of upcharges with the things that weren't covered. He also wouldn't wash his work or his products and I felt that was unreasonable. But the other ones that came through after that were fine. The most recent one was very good and I'm very happy with that. He talked properly, made an appointment and was here on time. He was very agreeable, talked to me what was wrong and did a good job. Everything was fixed.
We use Home Warranty of America once every 15 months. For the most part, it's good unless it's an emergency air-conditioning situation. It can be difficult if it's in a particularly hot period of time because the vendors tend to go out and I can't get service until sometime next week. That's the worst part. When the garage door failed, we couldn’t get our cars out. But we couldn't get a vendor out for nine days. So, Home Warranty of America authorized me to contact the local vendor and we got them out that day. The response time usually runs a couple of business days. If it's an emergency, it can be a problem, unless we get authorized. Nevertheless, I'd recommend to friends and family that they have a warranty service. I've had Home Warranty of America for five years in this house and I'm happy with them.
Good Morning Monte,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim. Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, I would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a Thanksgiving week!
Reviewed Nov. 4, 2017
I've had a good experience with Home Warranty of America. I've been using them for three years and each time, I feel like I've gotten my money's worth. My agency offered me Home Warranty of America when I bought the house. Since it wasn't a new house, I elected to pay the extra money to have the home warranty. It seemed like a good idea since it's a 10-year-old home and I didn't know anything about the appliances and what might be on its way out. I signed up and the experience has been fine.
Although I've occasionally had to wait for a short time, the people I contacted have been very helpful. Sometimes, I don't think much of the company they send to repair my issue. I wonder how they find these people that they send out, but they're polite and nobody rips me off. One time, I was having trouble with my heating system in the winter. They would say they fixed it but after they left I'd find out it's not okay. I was without heat that winter for about three months until they finally sent someone who knew something and got it repaired.
I am dissatisfied with Home Warranty of America this year. I called them since I was having trouble with my heating and cooling system. It's an independent system in the room and it's a through-the-wall type like you have at a motel. I told them what it was and they sent somebody who came out only to tell me that they don't service my type of system. That was $100 down the drain for me. They might have told me over the phone. That's happened before when I had something wrong with my washer. They told me upfront that they don't service my type of washer. Home Warranty of America is better than most and I've had a good relationship with them.
Good Morning Linda,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim. Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue or if the issue has not yet been resolved and you'd like us to consider the claim and explore further options, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Nov. 3, 2017
The people I bought my house from in ’11 purchased Home Warranty of America for a year as part of the negotiation. I have fast claim service and they're good to deal with so I've renewed every year. When renewing my warranty, I call in and tell them I want to renew, give them my account number and it continues on. Then they deduct the payment out of my checking account every month. My interactions with the reps have always been good and everybody takes care of business as efficiently as they can.
I submit claims over the phone. I go straight through and it was quick and efficient. Then the reps get somebody to take care of my problem right away. Recently, I had a clogged drain. Every time I've had that issue, they refer me to the same people. So I called them and they came out. They made the phone call to the Home Warranty of America and they okayed the job and it was done within a couple of hours. Everything runs like clockwork and my experience with Home Warranty of America has been smooth and very efficient.
Hi William,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 3, 2017
Signing up with Home Warranty of America was extremely easy. My realtor helped me with the process and I extended the warranty after it expired last year. it gives me a peace of mind. Filing a claim is extremely easy. The number is online, and one can just pick up a phone to call them. However, their technician took too long to service the air conditioner. They literally took six weeks, during summer, which is really not something that I appreciate. On top of that, there is no one person who can approve procuring a part. The approval process took them three weeks. It was the whole key that's why I did not renew my contract this year. They finally got it repaired, but there was quite a bit of out-of-pocket expense on my end.
The technician said there was a problem with the evaporator coil. They came and replaced the evaporator coil within a week. I had to then spend $450 to fill up the Freon. Within a week the system went down and they came back. They said that this time it's something else. I had to spend another $500 to fill in the Freon. It has worked a couple of months during summer but now that the heater is running, I can’t really give a full input that it’s working nonstop for the past year. So I’m on a wait and see.
Hi Subramanian,
We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long. We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.
I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. In reference to Freon, HWA will pay up to $10 per pound for the cost for the refrigerant for authorized repairs. You are responsible for payment of any costs in excess of $10 per pound.
If you have any further questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have a pleasant day!
Reviewed Nov. 3, 2017
Home Warranty of America was part of the deal when we bought the house. There's always something that goes wrong so it's better to have it. We were only with them since last year. Submitting a claim is very easy. I usually call and so far, I'm very satisfied with their customer service representatives. They have sent three technicians and they've been excellent. They put in a new furnace and it’s working great.
Overall, I'm generally satisfied with Home Warranty that I renewed my contract. Although it was very easy to do it online, somebody hacked in my credit card before it got processed. It was immediately canceled by my bank so I had to get a hold of Home Warranty and tell them not to run it on that credit card. We worked it all out, and they were very cooperative on how to get it solved, so it was great.
Good Morning Paul,
Thank you for taking the time to provide us with this exceptional review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or with a live chat agent at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 2, 2017
I've always had a home warranty so when I purchased my new residence we kept a policy going. From their reviews, I liked Home Warranty of America better than the others and went with that company. I’ve been with them for the past four years and whenever I have claims, I usually do it online. The most recent one was eight months ago for a kitchen pipe clog. My interaction with the contractor was all positive. The people at Home Warranty of America are very courteous and easy to work with.
Good Morning Fari,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Nov. 2, 2017
When I bought this house, the seller got us Home Warranty of America and I continued the service. In case something broke down, I wanted it fixed. I've used it a couple of times and signing up for the service takes a little bit longer than necessary because there were the few times that I used it and I was put in queues. I'm accustomed to dialing a number and getting a person. I had to wait on repair people too. They don't always send out the best repairmen and they could be a little quicker about getting things done. Also, with giving them about $50 a month, there should be a few more things covered like garage door springs. I've had two replacements since I've been in my home and I had to pay for them myself. It would be nice to get a little bonus from them too. Other than those, the repair was done adequately and the technicians were wonderful and very professional. I have recommended Home Warranty of America to others.
Good Afternoon Mary,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com should you need our assistance. Thanks again and have a pleasant Thanksgiving!
Reviewed Nov. 2, 2017
My experience with Home Warranty of America has been 50/50. I signed up with them when I closed on my home. It was difficult submitting a claim. I called them up. They don't want to pay. They're an insurance company. The first part of that is if they're approved or denied. I had an issue with my furnace and they wanted to do the home inspection report. They said I should have done proper maintenance. I had been in the house in less than a year. So, that cost me a few thousand dollars. There were a couple of contractors that came out and gave me different advice on what to do. One said if I wanted to replace it and another guy said, "You just need to fix your ductwork. And we got your ductwork." So, that's what we did. They're having a guy come to check it, service it either tomorrow or next week. I have my furnace and my air conditioner checked each season.
Good Morning Diane,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.
Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.
If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Nov. 1, 2017
I was first given Home Warranty of America by my Realtor after the purchase of my house. I have them for 5 years now and had several claims. Some of the claims were done on the first visit. Their reps have always been helpful, but neutral. They've addressed everything we've claimed but there were some things that they haven't covered. That's just how it is.
On our most recent claim involving the hot water heater, the first plumber from Hers and His Plumbing that they sent was very unprofessional. He said that he couldn't do anything about the water heater and that we needed an electrician to look at it because there's a little electrical box on top of the hot water heater. We called Home Warranty, told them that we weren't happy with the first guy and that we didn't understand why an electrician has to come out to look at the hot water heater. But they sent the electrician out and when he came, he said that he doesn't have anything to do with hot water heaters and that we needed another plumber to come look at it. We got a third person to come out, a plumber from Smith's Plumbing, and he was very excellent. He told us that the problem was the control box and we just needed another one. He called Home Warranty, got a control box sent out and we got it fixed two days ago.
The whole process took three weeks and I was very unhappy with the first plumber they sent out. He handled it wrong and I would not recommend that Home Warranty continue using that company. I felt like there were some unnecessary steps in there because of the first guy that didn't assess the situation correctly. The amount of time it took from putting the claim in and actually having something fixed was a problem. I have children and it was very inconvenient to go three weeks without the hot water heater. All in all, I'm satisfied with Home Warranty of America's services and I have recommended them. But they should take some feedback from what's been said about their vendors and get some vendors that are more interested in customer service.
Good Afternoon Kimberly,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim. Regarding your concern of the vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!
Reviewed Oct. 31, 2017
My real estate salesman introduced me to Home Warranty of America and gave me the warranty as a gift. I used it a couple of times. I submitted the claim, they assigned it to a vendor, the vendor contacted me, we set up an appointment and the technician came and repaired the item. They were good for their end and I was on my end so I’m satisfied.
Good Morning Arthur,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Reviewed Oct. 31, 2017
We had Home Warranty of America for a year and our needs were met so we decided to sign up again. We looked around but I figured our prime motivator was familiarity and our satisfactory experiences. The renewal process was very easy and simple. The people whom I dealt with were very friendly and helpful. I appreciate the service that they provided and for being very speedy in terms of getting the service to us. We had two circumstances where we used the service and I filed the claim online. We had a furnace that wasn’t working so they had somebody come in and check it out. Then, we had a filter that was going bad in our swimming pool and they put a new filter in. The two people who came that were contracted with HWA were really good. And, the furnace and the filters are still working so that’s a good thing.
Good Afternoon Bob,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have a delightful day!
Reviewed Oct. 30, 2017
Horrible customer service - dishonest money grabbers. We received a home warranty with purchase of our house. HWA not only refused to respond to an emergency water leak in our basement, they sat on the claim for three months after I filed paperwork. Do not waste your money. They will not pay for legitimate claims. They will make you call dozens of times, and will give you a different excuse every time as to the status of your claim.
Reviewed Oct. 30, 2017
My next-door neighbor mentioned what a great deal Home Warranty of America was in terms of being able to get things done and that if I didn’t have all that money at one time, I could spread it out and get a good warranty coverage. I also did a Google, went on their website and tried to look for fraudulent type things that went on.Then I compared it to all the others that I looked at and Home Warranty of America seemed like they had the least amount of bad feedback. I signed up with them and so far, my experience with them has been positive. But I had a few bumps on the road now when some of their contractors who came out tend to want to squeeze us a little for more money. That was kind of a negative but I’ve learned how to deal with it. I know the game they’re playing now.
One time, I had a wax ring around my toilet but the plumber refused to work on it and said that my warranty didn’t cover it. I called Home Warranty of America about that person and they said it was covered for me because I was paying extra and I have the Extra Premium. So I got the work done but the plumber wanted extra money for it. He was also trying to deceive me because initially, he didn’t want me to call and have a discussion with Home Warranty of America about it. He said I didn’t need to call HWA because he’s been doing it for a while and he knew it wasn’t covered. He also said he had to go to his next job.
At another time, I also got a technician who I could tell was giving me some BS about my air conditioner since I'm an electrical engineer. I called Home Warranty of America, let them know that this guy was a fraud and they sent somebody else out. The guy was on the ball but he put the capacitor back in wrong because he was trying to get back at me as I was upset with him after I figured he didn’t know what he was doing. He was trying to make it a much bigger job than it needed to be and it turned out to be a simpler component than what he said. He was also trying to make it appear that I needed a whole new air conditioner and he was escalating this stuff to be big money.
Other than that, the quality of work done by the technicians that came out who aren’t trying to gouge me was wonderful and they seemed to be very capable. I had a new furnace and there was some additional cost because there were smaller units that had to be restructured such as the piping because the drafting wasn’t set up right. That was $500 out of my pocket but I was there the whole time and I didn’t mind paying extra because there were initial problems.
The technician was excellent in doing calculations then showed me how it worked and I saw it work. He was very good and I’ll ask for him if I call back. I've learned that if a person did a good job for me and I needed something else done, I would have to ask for that particular person because I don’t know how the others will do. It’s more of a crap shoot versus somebody that’s well known and HWA doesn’t tell me I can’t get him and I don't feel that they’re giving me another guy who's not as capable.
I’ve been using Home Warranty of America for about 10 years and I've seen a big improvement in their claims process over the years. They encourage you to submit the request online now so it gives you the flexibility of going to the website and submitting requests for a claim. If you call, you can get someone, and it looked like it was going through quicker. The most I've waited now is about five minutes. I've used the website once but I like talking to people because they can ask me certain questions that the website wouldn’t necessarily provide.
Also, there should be a little less fighting. Before, I found out that Home Warranty of America was trying to find ways out of my claims. I felt that in some cases there were some exceptions and I've learned to look at the contract now and look at the fine print so there’s not as much confrontation about what’s covered and what’s not. I’ve heard horror stories but compared to other people and what I’ve heard with their services, Home Warranty of America seemed like they are the ones that live up to what’s going on in honoring the service that they give. Their team is very professional, trustworthy and well-organized. When they said they’re going to deliver something, everything lines up and falls into place.
Good Evening Johnny,
Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Regarding your concern of the vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts. If this is an option you would like to pursue, please don't hesitate to contact us by phone, email, social media or by live chat at hwahomewarranty.com Thanks again and have a wonderful night!
Reviewed Oct. 29, 2017
My real estate agent suggested buying Home Warranty of America at the closing and our seller bought it for us. It’s important to us to have the warranty but if I had to do it myself, I would do research. We had it for one year and there were good things as well as not so good things about it. We had a broken refrigerator and it took three visits to fix so they do not employ the best of the best. It falls in line with every other company as far as I understand. The coverage is no better or worse than any other but Home Warranty of America has a bigger copayment and that's what was very unsatisfactory. You pay $100 per call per item that needs to be fixed if it falls in the category of things that they cover. And I don’t like that they didn’t fix things that I needed them to. We just extended it for another year because that’s the only company we know.
Good Evening Fridea,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Oct. 29, 2017
I purchased an investment rental property in 2010 and then my realtor said that Home Warranty of America was the better one of the two or three options that were available. So I signed up for a service and it was a fine experience. The process is actually simple. I picked some options, get it priced, and then I said yes. Recently, I renewed their service for one of my properties. The customer service I interacted with was very useful. She managed to get the original offer price for a renewal after it changed for some reason in the run-up towards the expiry.
In 2016, the air conditioning froze up in the house where I live. So I went over the phone since it needed some servicing. Everything went fine. However, it has been more pain in the butt in the other property we have right now. I had somebody out in June to look at the pool pump and they’ve been out to look at it on a couple of occasions before. They keep replacing bits of it and then they replaced the entire thing. So, when the tenant texted me a month ago to say it’s doing that same thing where it comes on, runs on for an hour and then goes off again, I decided just to replace it and not even call HWA.
The people they sent just turn it on, look at it for a minute or more, and then they go and say "it's working fine." They’re not going to stay there until it overheats and shuts down because they want to get to their next job. And I paid callout charges for that. So, I just bit the bullet and replaced the pool pump myself. Overall, Home Warranty of America is great. The problem is the quality of the tradesman is very hit and miss.
Good Afternoon Alexander,
Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Regarding your concern for a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts. Please don't hesitate to contact us by phone, email, social media or with a live chat agent at hwahomewarranty.com should you need our assistance or have any questions or concerns. Thanks again and have a wonderful day!
Reviewed Oct. 28, 2017
I got the condo from another homeowner and they told me that the policy with Home Warranty of America was intact and that I should pursue it, which I did. When I went across other companies, the price was reasonable. I submitted a claim online and got the feedback the same way. The local service rep called to get an appointment and we went live human to human from then on. It was seamless and I was not dissatisfied in any part. They weren't intrusive, no one was calling me up three times and it went well. I upgraded my service and added some things. All the information was available to me and it was good.
They subcontract it out to another service. Most of the guys came in, looked inside and the piece that was needed was more than the cost of a new one. When my microwave died, I paid $75 and the guy came out, checked it, and determined that it was gone. I had to find the model number and I was able to get a complete replacement. They installed and life was good.
Financial service and insurance companies often send a form to fill out if you’d like someone to optionally look at your coverage and I never had that. As a consumer, I may not want it but if I have the option, I might fall into the trap and from the company’s point of view, the opportunity to upsell might be possible. Since I am a customer, they can come in and let me know that they’d be willing to check stuff out for me and if there were more things that needed to be done. It may be advantageous for the company to come and check a guy’s 20-year old air conditioner which is an accident waiting to happen. They can proactively go to the homeowner and look for those things that could break and step in to try to help so it doesn’t break for as long as possible.
HI Brian,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a great day!
Reviewed Oct. 27, 2017
I have been dealing with Home Warranty of America for years and signing up with them was easy. It's just trying to understand their offer to get the details about what they cover and do not, how much they cover and their responsiveness, since it's the details that make the warranty. I also go between them and a competitor, but they are on complete service. Plus, I like to see what they do and how they treat me because I refer them to other clients. I have also submitted a claim to Home Warranty and it was simple, carried out and handled quickly. I know a lot of the tradespeople and I like to use my own suppliers. If their supplier isn't available, Home Warranty is willing to bend and allows me to use mine. I'm very satisfied with them.
Good Afternoon William,
Thank you for leaving us this great review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone, email, social media or with a live chat agent at hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!
Reviewed Oct. 27, 2017
We’ve had HWA since we had the house. It was a recommendation and we’ve had good experience with them. Their rep is always courteous. I call to submit a claim and they have someone call us to come out and correct the problem. The last time was for my wife’s dryer which wouldn’t go on when she pushed the button. They couldn’t find the problem the first time. I gave the contractor the $75, which he told me was good for 30 days. Then we had the same problem and I called them back. They came out and found the problem and corrected it. However, I wish it was a little cheaper because that big amount of money comes up every year and it’s a lot of money. We used to pay it yearly and now, we’re paying it monthly because they keep raising the price.
Good Afternoon Al,
Thank you for leaving such an amazing review. We greatly appreciate your feedback. I wanted to apologize for the frustration the increase has caused. We work to provide the best value and prices to our homeowners, however, due to cost increases for parts and labor our prices are subject to change effective each renewal period. In regards to your dryer claim, HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Oct. 26, 2017
The house was going to be over a year old at that time and when my daughter told me about Home Warranty of America, I decided to go with them. Signing up was easy but looking back at it, they did not explain quite a few things. I was told that my aerobic septic system would be covered. It went out because of ants and they would not cover the part that needed to be covered. But I did not see any ants there so, I was not too happy with that.
My double oven took months before it was fixed. They kept sending people out who were not qualified and who would not show up nor take my phone calls. When I went to look their address up, it was an apartment complex. Eventually, they sent Sears out and they fixed it. Since then, the oven has been fine. I could get a hold of them when I submitted the claims over the phone but it was difficult getting them to send someone out without me having to call back three times. My policy renewed and had they not taken the money out automatically, I would not have renewed.
Good Afternoon Janet,
We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!
Reviewed Oct. 25, 2017
We were with American Home Shield for years and then it got to a point where they weren’t giving good service anymore so we went with Home Warranty of America. We signed up for the service on the internet and it was easy and awesome. We submitted a claim online a couple of months back and it was easy and they were really excellent.
Good Morning Tammy,
Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a great day!
Reviewed Oct. 25, 2017
When I bought a townhome, my realtor suggested that Home Warranty of America was a good business so I went along. I'm satisfied with their service and their people are always friendly when I talk to them on the phone and make my arrangements. Home Warranty of America was able to replace a faucet and work on my washing machine spinner board. I've also had them on the furnace for a couple of times. They always provide good service and they usually get a schedule with a reputable business in town.
Good Afternoon Darlene,
We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!
Home Warranty of America Company Information
- Company Name:
- Home Warranty of America
- Website:
- www.hwahomewarranty.com