Home Warranty of America Reviews

I wrote a detailed review more than a month ago and someone from HWA called me to follow up. She left a voicemail but no contact number. I called the main number and was told that calls cannot be transferred so I left a message to be passed along. I've never heard back. Additional calls will be fruitless if I cannot be transferred to the person who called me and I am not provided with a direct number.

My initial service call was 05 Aug 2016 for my AC. The service order was not completed until 13 Oct 2016. At no time during this entire process did I ever get updates from HWA. When I would call to get status updates or verify if parts were ordered I was always told "Yes" when they actually were not. HWA representatives never provided me with correct information and when I requested for a supervisor to contact me no one contacted me. I am very disappointed in the service I received from HWA and will be cancelling my service contract.

I have now canceled my account. I asked for a detailed explanation of how my refund was calculated and have yet to hear back from anyone. The reason I canceled my account was: A. The quality of repairmen was not up to my standard. B. As my air conditioner was coming to the end of its life, instead of replacing, the HWA was only allowing bandaids. This not only cost me money in trade fees, but also was a terrible inconvenience both waiting for the repairmen to come to my house and thus missing work and also being without air conditioning in the New Orleans heat. Once the repairman did come to my house, he started blaming things on my electricity and the electric panel that has not had problems previously and is only coinciding with the air conditioning troubles. No one was able to explain to me why that is.

Garbage disposal was not working at all. Repairman suggested and replaced item. Was satisfied with his professionalism, workmanship, and timeliness. Was happy with the quick response from HWA in contacting a repair company. Would prefer that HWA contact repair companies in my local area for any future needs instead of bringing in someone from farther away.

My air conditioning claim was denied. HWA has accused me of tampering with my own AC unit. I was without AC for over a month. I have documentation that the service provider lied and falsified the report. I have this proof, in writing, from the owner of the company (Maxon Air). He specifically stated the AC was not working when he was asked by HWA to cease work. HWA sent a second service provider which confirmed shotty work and AC not working correctly. 2nd provider sent the info with pictures of the damage the previous service provider caused. HWA responded by refusing me claim and accusing me of damaging my own AC a month later.

Other than being denied coverage when the dishwasher went out, and being told that the ductwork (#1853680) is actually NOT covered, even though my contract advises that it is, I am somewhat happy with the service. My claims history shows that HWA only had to payout on one of my claims, while I have had to pay out the $100 "deductible" on ALL of them!

I called HWA two times during my contract. The first time was to fix an issue with my fridge, but it turned out you couldn't because of some fine print. Very frustrating. The second time was because my furnace was acting up. You sent out what I assume was the lowest bidding company to my house. Their service was terrible and they were very unprofessional. They did not show up during our first scheduled meeting and did not bother to call.

I have read negative reviews about Home Warranty of America and was bias. The warranty was bought by seller and I have used a handful of times. The first time I used them my water heater was not covered due to pressure relief valve. This cost me $315 to fix based on the plumber who came out. Then I was like 'why do I have a warranty and it doesn't cover anything.'

We have had a few claims. The first appliance company was professional but did not contact us within 48 hours, did not arrive on time, and then took forever to get back to put the new part in. The 2nd company, an HVAC service, did a wonderful job but wasn't professional. They were in dirty/holey t-shirts and smoking in my driveway near my house. The 3rd company, also, HVAC, has been GREAT! They were on time (even early), thorough, provided good information and have been flexible with our schedules. We wish that the warranty covered more of the claims. Our fridge was out for 2 weeks before it was fixed. It would have been nice to not throw away food. Also, our furnace is completely shot but we are still having to pay over $2000. We believe more should be covered.

Had a roof leak that was never fixed until I paid another contractor out of pocket. Would never recommend HWA!! Do not purchase any products from HWA. Total waste of money and time. Lack of quality contractors is a big issue!!

The problem I encountered is that whoever they decide to send to your house is the only option. For example, they had a plumber come to my house, way over price his work and when I told them, they wouldn't send a 2nd opinion over. So I have to pay 900 dollars for a one hour water heater install. The company knows they can over charge because I have no other choice but to pay him. It's very frustrating. I'm changing warranty companies when this year is up.

I filed my original claim in January of this year and the guy they sent out made racist comments to me and my wife because we are an interracial couple. I called immediately, asked for another person and got nothing for two months. They couldn't find anyone. I asked them if I could find someone myself, they said yes but they would try to find someone as well. I finally found an electrician that would work with HWA and they denied the claim because the issue had been going on from January. They told me it was because I didn't have a Home inspection they could take but my plan covers pre-existing conditions as well. So a home inspection shouldn't matter. I don't see why I had to go through this drama to fix a few lights.

I was told by the real estate agent that the hot tub was included under the home warranty. However, when I contacted HWA for service, they told me that it was not covered. I probably will not renew the contract when it is up for renewal.

My only complaint has been an occasional lack of responsiveness from your contractors. I believe I filed a claim earlier this year or last year (about a toilet that wouldn't stop running) and your contractor never called me. A day or 2 after filing my claim I ended up having to call them myself in order to schedule a time for them to come out. Thankfully you guys had at least provided me with the information of the contractor who should have been contacting me.

It is not specific to the last service I had. I have submitted a review on that already. This is re your policy - I hear knocking noises coming from the water heater and you refuse to send a technician. Sure, it is still heating the water but if there is a real problem and in a short time the water heater will break because of the mysterious knocking sounds - then your cost will be much higher to replace it, correct? Where is the logic in refusing to see it before it happens? And please spare me the generic response!

Overall the experience was very good. Only downside was having to find someone to remove the old washer - would be great to add removal to existing policy vs having to upgrade to orange wherein I only need removal and nothing else.

You have a terrible product and wouldn't cover my claims for common repairs such as replacing my HVAC thermostat and replacing a leaky outside faucet. You overcharged me and haven't refunded the prepaid premium I paid you when I cancelled the policy.

10/28/16 our hot water heater started to leak. 11/01/16 Anderson Plumbing confirmed the leak. 11/08/16 (AM) Anderson Plumbing removed and replaced our hot water heater without pulling a permit and used, used material to complete the job. 11/08/16 (PM) Permit pulled and posted after I brought it to HWAs attention that Anderson Plumbing didn't pull the permit. 11/09/16 City inspection - Red Tag - T/P line needs to be metallic across top of W/H and Draft diverter not installed correctly, vent pipe too short, cannot double stack draft diverter. 11/14/16 Anderson Plumbing - to fix Red Tag issues. 11/16/16 City inspector Red Tag - T/P loose at copper fitting and caulk B - vent noncombustible.

Water heater went out and needed to be replaced. M&E plumbing came out and I was advised it would cost me $316 for modification plus 100 service fee. I had my plumber on site. He tried to put in a shorter water heater he had on his truck instead of replacing with tall water heater that was there and then charging me $316 extra for modifications. Your warranty is a scam.

Communication started out a little tough but once a flow was established it went very smoothly. Original Contractor assigned was not acceptable to me and changing was no problem at all. Overall a very positive experience. Warranty paid me Check for work covered. Used my own contractor in the end.

Worse company ever. I'm very upset with the way they treated me and handle my claim. Then when I cancelled my policy they said I would receive a refund check and I never received anything. Plus they took a long time to fix my ac.

No problem with the warranty company, but sometimes the vendors can be a little slow in responding. If I could change anything, it would be to evaluate the vendors every so often, and make sure they still fit well with the company. Love knowing that if something goes wrong, and it has, I am not out tons of money... I plan on keeping my home warranty as long as I can!

1st plumber claimed it was whirlpool parts and did not put all the parts back together. 2nd plumber said they do not work on whirlpool's tubs. No one ever came back to put tub back together. Faucet still leaking but had to pay extra to have the leak fixed.

The realtor had Home Warranty of America for us and we kept it. Submitting a claim with them was not a difficult process and they were very efficient when they helped us out. We had little things come up that we paid for and they were good about working with them. They kept reminding us to renew, so eventually, we did. But apparently, we renewed two and a half weeks after the due date and I didn't notice. It's all in the fine print of course.

The price was the deciding factor why I went with HWA. Signing up was a very painless process and submitting claims for service was easy via the website. There's been good follow up as well. All in all, it has been a good experience so far.

Home Warranty of America has provided a great service as far as getting things done. I had replaced an oven and other things. Their technicians are great too. On the other hand, there is a problem in trying to talk to them on the phone. I was literally on hold one time and I timed it. I had to keep my phone plugged in over two hours before they answered the phone. When I had talked to them, their comment was, "You're supposed to do stuff online." Even the online part wasn't very friendly as far trying to get to the right person to get your claims taken care of. I was going with a different warranty company but one of the guys that came out to fix something in the house said that HWA was the best one out there. Even though he admitted that their customer service sucked royally, the rest of it was good. They were prompt in getting items replaced or repaired so I went ahead and stuck with them. They just need to do something better about their customer service.

Everything was fine when I was renewing my service with Home Warranty of America. I learned about them through the people I bought the home from. HWA was supposed to do a withdrawal but I haven't seen anything happen.

Home Warranty of America was referred to me by the broker that I bought my house from, and I was satisfied enough with service to renew with them. Claim submission is fairly easy, and their representatives are very good. In the couple of times that I called them, it hasn't been a bad experience. They've been patient and explained things. I've also had good experiences with their technicians.

The previous owners of our home purchased a year's contract with Home Warranty of America for us when we purchased the house last year. We had a couple of claims last year and the only issue we've had was because of where we live. We're out in the country so when we needed a plumber to come out for a hot water tank, we kept getting bounced around between different vendors either because we were out of somebody's area or they just didn't wanna make the trip all the way out here. Other than that, everything else has been pretty smooth.

We canceled our membership with Home Warranty of America then we called again to ask if we could renew it. I left a message then I called back another time after that to say again we didn't want our membership. They assured me it would be taken care of but my wife hasn't received a refund yet. It's been two weeks and they said it’d take some time to process the refund, but it's been way past what I would consider to be a reasonable amount of time. I called the person who called me about renewing a couple of weeks before the renewal was even set to go and said that I didn't want the membership and it got renewed anyway.

When we bought our last house, we wanted a warranty and our Realtor was able to point us and negotiate our first year with Home Warranty of America. Once I figured out who I was dealing with and got it right the second time, filing a claim was pretty straightforward. Just this year, our garage door opener died and I was able to get a hold of them to file the claim. It was pretty straightforward too after we found the vendor and I was very happy with the service. The cost is incredibly reasonable. I had talked to a couple of other warranty organization when I made a bad phone call and didn't get the right company, and their rates were right off the end of its tail. That was not who I was dealing with so I went back and got HWA and away we went.

When we closed on our house, we had asked the seller to include a warranty for the home and he picked Home Warranty of America for us. We renewed the warranty this year because we used it. Early on, we needed a repair to our home washer and washing machine. That claim was pretty easy. We had the tech come out. When our AC went out this summer, that one was a little bit more of a lengthy process because we had to wait for things to get approved. It took us a while to get everything through the channels. But when it did, it saved us a lot of money. So we continued with our home warranty with them. It was quite painful but I got to accept it.

Home Warranty of America was the warranty company that was sold on the closing of our house when we bought it. We just renewed in October. They sent us a form, and then we sent it back with a check. We submitted a claim for the air conditioner over the summer. Anybody from Oklahoma could imagine once the air conditioner goes out in the middle of summer, that that’s an emergency situation. My wife was six months pregnant at that time, so when I called, they immediately jumped on that and said that it was due to medical necessity. So even on a Saturday and a Sunday they were frantically along with us, cooperating and making phone calls to try to get anybody that we could to get out there.

We bought a 100-year old home with an HWA home warranty. The first year we paid $600, renewed the service, and the price went up. This is our second year of having HWA. They said because we had a claim, they raised the amount that would cost us for the second year now, but it went up a couple of $100. HWA has people that they always call and then they take the claim. The only issue we've had was with the furnace. They sent us a guy, he came out here, fixed the issue, and that was no problem.

We called them when our ice maker went out in our fridge. They sent a vendor out to fix the issue (the ice maker ended up needing to be replaced). The vendor accidentally billed us instead of HWA for the service. HWA had me send a copy of the bill to them and said they would handle it within a week and call me when it was taken care of. That was 3 months ago. I call everyday and talk to some idiot who says they're so sorry this hasn't been handled yet, they'll look into it & call me back. NOBODY EVER CALLS YOU BACK! You can't talk to or even email any managers/supervisors. I'm ready to rip my hair out. I have never dealt with a company like this. We did not renew our warranty with them because of this issue. Wish me luck, it's still not taken care of.

The lady I talked to when we renewed our coverage with Home Warranty of America was very nice, kind, helpful and informative, and explained everything to us. Part of the agreement when the people sold the condo to my aunt and uncle was a year of the HWA coverage would be provided. Then once the year was up, we renewed but we haven't used it yet.

When we moved into our house, it already had Home Warranty of America. We then continued with HWA and paid for one year of service. The good thing about the service is that when I call them and something isn't working, they always come and fix it. However, one time I called about the air conditioning, but they took a really long time to get here.

It was time for renewal of my home warranty and I talked to different companies. I'm not real comfortable with the occurrence to pay $100 because someone else has offered me $60 per occurrence with the same benefits but I felt okay because I was with Home Warranty of America already, and if I had a problem, they come out. My most recent claim with them was regarding a plug. I was with them when they came out and repaired it. It worked for a little while, but just about the past three weeks we don’t use it at all. When we plug anything in it, whether it is the microwave or our cellphone charger, it’ll smell like the whole house is gonna catch on fire. I don’t think it’s fair that we have to pay again for them to come out and rewire it and do a lot of things different to that plug.

When I bought a new home, Home Warranty of America was included in the package. There was a time when I was trying to get a warranty covered, and it was a little frustrating. The claim I submitted only covered a partial amount of the water heater that I was getting replaced. They gave me $900, and the water heater was $1,200. It eventually worked out, but it wasn't as smooth as I would've liked. On the other hand, while the first people I talked to were not so helpful, there was one representative whom I was dealing with directly who was very much so.

When I purchased my house, the homeowners bought Home Warranty of America, and I stayed with them because I had a good experience. It was fast and easy to submit a claim, and there was a quick response on the crew that came out to fix it.

The man who sold me my home suggested that I go with Home Warranty of America and I went with it. I just renewed and it was very easy to do so. Their sales reps were courteous when I called them. They answered my questions. They have everything I needed and it's a good deal. Filing the claim out online is great and normally quick but sometimes, it takes a long time. But those times just so happened that it wasn’t urgent that I needed them to hurry to come out so it didn’t affect me.

I've had three service calls with Home Warranty of America. One was for the washing machine and the other one was for my AC. And then my waterline busted out front. The first and second time were fine. Everything was all copacetic, no problem. Then when I was trying to get someone to come look at my AC, they said they were gonna be there at a certain time, but never showed, and then all of a sudden at 3 o’clock they show up. And I didn’t get any call telling me they were on their way. The technicians at the time said, “You didn’t get a call? That’s strange.” But other than that, HWA is on top of their game. Also, out of the times I called for a repair, one time they fixed it, but the second time they couldn’t because when they got there the problem wasn’t there anymore. But that’s not their fault. I paid $75 for them to come out and tell me that nothing was wrong.

Signing up with Home Warranty of America has been good. The sales rep was well-knowledgeable. He knew the packages and what I would be getting in those packages. The claims reps were also helpful with regard to the people that were coming out. They let me know what they arranged. They had them come out within a day or two to get my issue fixed. They were pretty good and very knowledgeable when it came to doing their job and sending contractors that could do their job in a timely manner.

We were given this warranty as a gift from our real estate agent for the purchase of our first home last year, with the hope that this reputable company would be great to work with, if needed. Shortly after moving into our home, the garage door system began to falter, and completely stopped working as of late. We contacted HWA to file a claim on the opener itself, as that appeared to be the issue. After several failed attempts, they finally contacted a local contractor in our area (Sears) who was willing to inspect the problem 3 weeks after our claim was filed, for a $60 fee. During this inspection, it was determined that the garage door was poorly installed, and was causing issues with both the opener and the door. We were told that the garage door would need to be replaced, which is "oftentimes" covered under a home warranty.

My mother purchased her home in 2014 and the home warranty from HWA was included in the settlement, so we just kept it up. We only did one call since we've been here and everything was on point. Their people were efficient, professional and hardworking. We called back to do a follow up to make sure everything was good. I like HWA and I've been renewing it because it's the third year now.

I have submitted a claim for my air conditioning unit with Home Warranty of America and the process was really fast. My experience was great and everything's fine now after the repair. I would recommend them.

When we bought the house two years ago, Home Warranty of America was given to us as part of the package. We renewed the policy because we dealt with them and I really appreciated the service that we had gotten. We used the policy a couple of times, and we did not have any problems. The first claim that I had done under the first policy was for the air conditioning unit. It had burned completely out. They sent a guy who was very professional. He looked at it and said it had to be replaced. Within a week, we had a new air conditioning unit and we were very pleased with how it all worked out. Home Warranty of America picked a very decent vendor. He came here and worked late into the night until he got it finished. That speaks highly of their company picking the correct vendors.

If there was some way that you could identify HWA to specific person I would hate them. I bought my first home in Texas when my realtor told me that the seller was paying for a two-year contract. I thought oh yeah then the water heater messed up. Okay called. They sent the contractor out three or four days from the time I called. Was the fastest they could get there. Whatever. I sucked it up and heated water on the stove top. The contractor came out they said the water heater wasn't receiving power so they would need an electrician to come out. I paid the service fee for the guy to literally refer me to someone else. The electrician came and changed the breaker. I didn't pay a fee for him. Okay so weeks go by it breaks down again. The provider they were going to send wouldn't be out at my home for another 4 days because of the weekend.

I’ve had a positive experience with Home Warranty of America. However, I am still having issues with my water heater which was the most recent claim that I filed. Other than that, I don’t have any complaints.

Home Warranty of America's area rep, Howard, did a demonstration at a home realty investor conference and I liked him right away. I also liked everything about the offer and signing up for the service was flawless. I simply emailed Howard and he took care of everything. It was that easy. I have submitted a claim for an air conditioning compressor and it went real well. It was fairly simple and we just got it replaced. The co-pay was a little bit high but I think that was to cover some items that were not covered by the warranty. We paid about $700 for a $1,500 unit. But still, Home Warranty of America paid a pretty good chunk of it for us. I'm really happy with the company.

The first year of Home Warranty of America coverage was given free to me when I bought the house. When I submitted a claim it was a lot of money but it was lot of pieces of the air conditioner. What I didn't like is that they didn't give me a detailed bill. It was something I had to get done because it was the summer time. It was cool because this is my first time experiencing a claim and it helped financially. But they didn't send paperwork and let me know on what they're doing and how much it was gonna be. That would have kept me in the loop of things which is what I would’ve liked. But they've taken care of business and so far everything's been good. In fact, I renewed the warranty.

Home Warranty of America was recommended by the realtor and was included with the house when we bought it. We had a few plumbing issues. One with the dishwasher and another with the sink, and when I called, they came out and fixed them right away. I’ve been very pleased. We bought the warranty again this year because we were happy with it and it’s nice having the reassurance that if something goes wrong, we’re covered.

We bought a house and Home Warranty of America was recommend to us by the sellers and their agent. It sounded good and we got it. When I filed a claim, I called Home Warranty of America and explained what was wrong. They recommend a vendor and called them. The vendor called me, we set up an appointment and it got fixed. However, we don’t really have an option on who comes out to do the fix. We had one guy who didn’t do the job correctly so another guy was sent out a month later to do the job correctly. But we didn’t have to pay the service fee again so that was good.

Home Warranty of America was part of what the sellers were offering when we bought our condo a little over a year ago. I stayed with them because I was satisfied with how they handled things on our initial claim. Other than occasionally having to wait forever when they pick up the phone, everything went well once I was able to talk to somebody to get things moving. Everybody was helpful during the renewal and their technicians, Appliance Medics, have been very good to work with.

The only thing that bothers me with Home Warranty of America is that they don’t have a lot of vendors to choose from. The people they usually recommend couldn’t make it or never answer their phone. But when the vendor did come out, I had a good experience of him installing my water heater. I ended up getting a new water heater so it worked out well. They need to get more vendors though. Even my mom, who also has their warranty, has a hard time getting vendors.

Getting a home warranty is recommended especially when I’m buying a house where the seller covers the home warranty for a year. The realtor recommended the seller to use Home Warranty of America, and because American Home Shield is a horrible company, I didn’t want to deal with that again. In the past, I was able to pay by each month and it wasn’t where they charged extra. I didn’t think that it was fair to make me pay $60 more to have it divided up over 12 months because most people can’t just fork over $600 at one time. I should have been able to pay $50 a month and not have an extra $60 tacked onto it. American Home Shield, as much as I couldn’t stand them, was able to just charge my account $50 a month. I’m still with Home Warranty, but I didn’t appreciate having to pay it all at once.

Melissa who is our local rep from Home Warranty of America has been great. The only thing I didn't like is when I had an issue with my AC, I ended up taking a cash-out and fixing it myself. The AC company that got assigned to my case were tacking on a whole bunch of other stuff that I needed to do. If not, they couldn't do the claim. It just didn't make any sense why I had to do these other things that weren't related to the issue. It was just a little crazy and the amount was a little ridiculous. So, instead of getting it repaired by them, I just took the cash-out and fixed it myself and it was way cheaper.

On approximately the 22nd of September we called into your company to let you know we had a problem with our washing machine. September 29, 2016 a service tech was at our house to assess the situation and told us he would be ordering parts and get back to us the next week. The name of the company was AllStar Appliance of Tampa Bay (do not ever use these people again). This company has continuously lied to us -- telling us the parts are in and they would be coming out (they never had parts) and each time I called them (which has been seven times), they acted like they had never heard about this and it was new to them that day -- so they had to research the issue and call us right back. NOT ONCE DID WE EVER GET A CALLBACK AND NOT ONCE THEY TELL US THE TRUTH.

I was so happy with Home Warranty of America that we then signed up on our own when it was expired last month. We did it for peace of mind since we would never really know when anything’s gonna go wrong and just to know that I have a direct contact to get something handled. The guy I had spoken with was so friendly. We put it on auto-renewal and get our credit card in it. He said that once a certain date hit, at that point it would’ve been paid in full for the upcoming year, so it was very easy. I was able to sign it up before it even would expire, so there was no downtime, which meant a lot to me.

We're happy with Home Warranty of America and we renewed and decided to stay with them. Signing up or renewing has been super easy. Everything was great. I thought I needed to submit a claim two weeks ago. I called it in. They were very nice and helpful. They suggested that it may be an inside drain line clog. They also made me aware that it wasn't covered. It was like a Friday then, and they were coming on Tuesday to fix the problem. I told my husband over the weekend and he looked at it and sure enough it was a clogged drain, so he was able to fix it. I called HWA and the air conditioning company that they had set up to come out, and let them know that it was a clogged line and we fixed it. They were glad that they were able to help us figure our house problem and not end up with a huge bill.

When we bought our house, the owners before us took out Home Warranty of America and I didn’t change it. It was easier for me to continue with them and I had a good experience in renewing them. I made payment arrangements with them and everything went smoothly. Then they sent me a new home warranty paperwork, which I also have online. One of my air conditioner's parts broke last summer, I filed a claim, they came and replaced the part. They were very nice and they took good care of me. The only thing that troubles me about that whole situation is that my unit is very old and I thought it needed to be replaced because it's very rusty on the outside. I was hoping that they would replace it, but I was told that they don’t unless it was absolutely necessary. I understand that.

We purchased our home in Nov. 2015. Weather is cooler, so we turned on our furnace. Started smelling a bad odor, and we realized it was coming from the furnace. Apparently, previous owner had a technician out and got it working, with the knowledge of its continued failure. I called the same technician out when we smelled the odor, & that's how I found out the story. So the story of the furnace is it had a bad igniter module. I called HWA home warranty to have them take a look at the furnace, they just wanted to repair the part, which would be fine if the furnace had been 10-15 years old. But our furnace was 32 years old.

My realtor signed me up for Home Warranty of America. I have submitted a claim and they were very helpful in helping me out with filing it and finding the right people to fix the problem. I would recommend them.

I had to choose which company I went through but the realtor gave me some suggestions on what was on the list and chose Home Warranty of America because of their price. It's easy to submit a claim but I wasn't happy with the answer in either of one my claims. One was for my dryer and the guy has come out twice and says, “That’s the way it’s supposed to work.” But there’s no way in the world it’s supposed to take two hours to dry a load of clothes. And so, after the second time, I got to take off work, pay the $75 for them to come out, then, lived with it.

My insurance from Home Warranty of America was purchased with the home from a realtor. I simply renewed it when it was about to expire just for security and because of the age of things in the home. I also did it as a precautionary measure. I felt that it was beneficial. Renewing with them was real simple and I've been happy.

Home Warranty of America is a good company. I had a few quotes from other companies, and Home Warranty was the best option. Signing up for the service was easy. The representatives are always very helpful. The last time I renewed my policy, they provided me with a $25 discount. They also promised to send me gift cards, which I never received, so hopefully, I’ll get them soon. I haven’t talked to customer service very often because I didn’t need my home warranty to be used that many times.

Last month, we just renewed our coverage with Home Warranty of America, the first year of which was paid for by the previous owner of the house we had moved in. Renewal was an easy process during which the rep gave me the run-down on everything and told me how the process was gonna go. We didn't have to shop around. It's the same warranty my mother has on her home, too, so I've heard a lot of good things about the company from her. We had to use it once for our dryer. It was easy to file the claim which we did over the phone. The claims rep was very helpful. It took a week before someone came out for the repair and everything went wonderfully. If someone were in the process of buying a new home and looking for a warranty, Home Warranty of America is definitely the company that I would recommend.

When we moved, the realtor looked around a couple of warranty companies and picked Home Warranty of America. He thought they're a good one. We had another but it wasn't very good. Signing up with Home Warranty of America was fine and the sales rep was very good. When we renewed it, I called them up, sent the renewal thing in, and their team member made a note on my account. We've submitted four claims and it’s looking good. The most recent claim was for the air conditioner. We called them, they called the company, then the company called us and made an appointment. They’re out there to take care of it. I gave them $75 and were gone. It works really well and I never had a problem. If I ever have a problem, I call them up.

My real estate agent recommended me to purchase Home Warranty of America. I'm not an experienced home buyer and I trusted him. Signing up for the service went smoothly. There's no hassle with it, no questions asked. I just paid the bill and in the next few days, the amount had been taken out from my account and then I got the account number.

I learned Home Warranty of America through my bank agent when purchasing the home and went with them because of good references. My real estate agent signed up for the service for me. Using their web page is fairly simple and straightforward and I'm very happy with their work performance.

When I bought the house, it came with Home Warranty of America. I renewed the warranty and it went fine with the sales representative. I never had any repairs, so I never called them. I just hope that it's worth having it. I keep paying $545 a month but I never have any damages but I assumed that it is quite a bit to do a repair. And I'm hoping they do replace an air conditioner if it goes out and all I will pay is the service call.la

Home Warranty of America was furnished by the sellers when I purchased a home in 2015. My realtor said she chose it because the initial period was 13 months versus 12 and she's had a good experience with the company. I did have a claim last year with the air conditioning system and they sent a company out called All About You Heating and Air. They were very professional and handled it quickly. I would recommend Home Warranty of America. I did renew last month for this next year and it was a simple renewal process.

I'm a Realtor and information about Home Warranty of America is brought to our offices. HWA cover items that are not covered in some companies and they have longer terms, 13 instead of the 12 months so I used them when I refer and I used them myself also on my own properties. Their sales representatives were attentive. Everything is done quickly and there's no wasting time trying to get things done when I call. I get the emails with confirmation, my clients get the emails, so it's a pretty easy process.

I was buying a house and wanted to have a warranty on it, and the real estate agent presented Home Warranty of America to us. The last claim I had to do was one of the worst ones I've ever dealt with. It was in the middle of summer and our AC fan motor for the condenser went out. The company that they sent out said the fan motor was bad, then when they went to go replace the motor, the warranty company declined the repair because they said that the unit needed service. When we asked what service it was, no one could explain to us what the actual service was until they finally said to clean the fins, which wouldn't cause a fan motor to actually short out. It was just an old fan motor. It looked like it had been replaced once before.

I'm a RE/MAX real estate agent and one of the other agents recommended Home Warranty of America so I thought of referring them to my clients and I also took the policy out for myself. Signing up for their service has been very nice. They’re always very professional. They have replaced my refrigerator and my dryer with very comparable units so they paid me a whole bunch of money in the last year. I renewed this year and I have also submitted a claim for my AC unit. I don't feel like they give us the runaround unlike the other company that I used before. I do recommend Home Warranty of America.

Home Warranty of America was recommended by my sister. Signing up was a lot of information to consider and it’s a gamble. I figure what’s going to go out first here in the house. The website was fine, but it wasn't user friendly.

We bought a home last year in Naperville, and our realtor suggested Home Warranty of America, so we registered at this company. During our last claim, however, we had to wait for a couple of weeks for the air conditioner to get fixed. But once the repair was done, it was good.

Home Warranty of America offers 15 months while all the other warranties were offering 12 months for the same price. I've used them one time when my freezer was freezing up around the motor. I called them and they sent someone out, and it was like diddly a $12, not even a $12 part. And he came back a couple of days later and fixed it. And we haven't had a problem since.

We had asked our realtor for a home warranty and she suggested Home Warranty of America. The only problem I had with them was on my claim with our central vacuum. It took quite a long time to get any kind of response because they couldn't find anybody so they left it up to me and I don't know who to call. Other than that I've never had a problem with them. Every time that we've ever made a claim, they were prompt and everything was fine. I just call in, tell them what happened, and then they email me a claim number. Then within a week or so, they tell us somebody would be out. The response time was probably not as quick as I would like but they addressed our issues. I am happy with their services. Otherwise I probably would've looked elsewhere. Their prices are fair too so I've got really good coverage.

I got Home Warranty of America when I purchased my house. I submitted claims a couple of times, and I called and told them I needed help because they send people out. It’s been good. In fact, I called them yesterday because I had a problem with my dryer and I was told that they couldn’t help me with it. The only way they could help me is that if I added electrical service. That’s not cool, but other than that, I'm satisfied with them.

The seller said a home warranty was included when we went to closing when we bought the house. They chose to go with Home Warranty of America and paid for it. When I renewed, it actually was funny that I had a claim put in and I felt that they handled the claim very well. It was for a washing machine and I was told that somebody would call me but we went through two service reps who never bothered to contact me to come out and look at the washing machine to see what was wrong. This isn't HWA's fault but it doesn't look good for them when the people they contract out don't ever call or show up. The service people had not called for days so I called HWA back and they immediately gave me another repair person and that was Sears. Sears called and came out and the guy who helped me out was very nice about it and very helpful.

When my realtor included a home warranty with the purchase of my little family's first home, I thought it was a great thing. With a new baby, if something broke, a call to Home Warranty of America would be an easy solution and save me money. WRONG. 4 months after moving in, our hot water heater ruptured and was spilling water at a fast rate into our garage. I quickly called as soon as I saw this and spoke with someone there. They informed me of which vendor would be handling our claim and gave me their contact information. This was on a Friday evening. I looked up the company and they were open Saturday. I called first thing Saturday morning to see if they had received any information on my claim.

If you submit a claim online, it’s fine. However, it's horrible if you try and call Home Warranty of America. The wait times are terrible when you’re put on. And when they get somebody, that’s been a problem in the past too. It’s getting certain things done for certain items but overall, it's been a good experience.

When I purchased my home, my underwriter referred me to Home Warranty of America. I needed insurance and if anything happened to my appliances, it would help me out as opposed to having to come out with a 100% finance in any appliance that I may not have immediately. I called them in the past several times. When the AC went out, they gave me a couple of numbers which I called but those people were very busy. Then they sent me a particular company and the person ripped me off. He came and fixed the AC in July then when I came back in August I found the old parts on top of the AC. I had to call them because they didn't do the work properly and I really didn't like that. They were not professional at all. If they're going to send someone, it has to be at least a 4 or 5 star company, not just any company.

Home Warranty of America has been pretty good to me so far. It was given to me when I bought the house and they took care of me the first year for a few items I had fixed so I renewed and upgraded. They’re friendly whenever I submit a claim.

This company is a giant waste of money. What's the point of having a warranty company that doesn't cover anything??? This home warranty was purchased when we bought our house in February and we were told that it covered EVERYTHING in the house as we bought it. Our first call was about our stove because we couldn't figure out how to turn the oven on. It is a very old appliance and we simply didn't know the trick to turning it on. After the repair guy came out, he showed us how to turn it on, but let us know that a safety valve needed to be replaced. HWA denied our claim because in my initial online claim there was a question that asked “When has the appliance worked?” I answered, “Not since we moved in,” because like I stated before, we simply didn't know how to use it. It actually works just fine and heats up how it is supposed to.

Home Warranty of America was part of the deal when we purchased our home. The old buyer chose them. I’ve already renewed my warranty recently for another year, even though it may not even be up, because we’ve been in the house for a year. Their team was nice and they actually called me before I could call them. Their team member was very friendly and offered other services but wasn’t pushy.

We’ve had three claims with Home Warranty of America and our experiences with them had all been good. They’ve had people out here pretty quickly and it’s all been real professional. They’ve always had people out to help us when we needed them. We’d totally recommend them to people.

We've always had the opportunity to buy home warranty when we buy and sell houses so we knew about Home Warranty of America. Real estate people always suggested them. However, it takes so long to get an appointment set up through the people that they deal with. My air conditioner was out in the middle of summertime and it was irritating because I'm doing without air conditioning and waiting on people to finally get through to me to make an appointment. They didn't fix my air conditioning the first time and we had to get somebody to call us back and get somebody to come out. Also, we had to wait on a part to be ordered and mailed to the company. It was a long, drawn-out procedure. I'm glad I have the warranty because it will save me a lot of money, but the processing was so long to get anything going. That's the only thing I would change if I could but I renewed with them.

We bought the house last year and we got a letter from Home Warranty of America a month ago saying that we needed to upgrade our insurance. We didn't know we had them until they sent us the letter. We filed two claims and the experience was good. The people who came to fix the air condition and the garbage disposal were nice and very helpful. The air condition guy told us that we had to pay $100 only but then we had to pay $45 extra for him to fix the air condition. Still, Home Warranty of America is good with their insurance as long as they cover everything in the house.

I’ve been thoroughly happy with them. I’ve recommended them to my family. Somebody put it on our mortgage when we purchased our home. On my first year, I had such a great experience I renewed it when the second year came about. I had an issue with the home warranty finding an electrician in my area. While she was setting me up, she was able to rectify that and have it set up to where I could get my own electrician and get reimbursed. It was very seamless. They made it very nice. I had a pipe bust and I went online, filled it out, submitted it, within 24 hours I had a phone call from the plumber and they scheduled to come out and fix it. Ever since the repairs, the pipe was performing great. My experience has been really easy, I've had no issues with them not honoring any claims.

We used to have American Home Shield all the time and they turned really bad. And frankly, there's bad stuff all over the Internet on Choice and everybody else, including Home Warranty of America. But HWA had fewer complaints and issues than others and so I went with them. I'm a pretty analytical person and so I was very careful when I signed up. I read the entire contract word-for-word. I called and questioned them about how the claims are handled. I asked if something goes wrong and the stove goes out and it costs $400 to repair the stove if they would repair it or I could get money and buy my own. They said that I can take what's called the buy-out or I can have them repair it. However, that was absolutely not the way the system works.

There were times that I felt like Home Warranty of America's coverage was a little deceptive. My daughter had a broken water pipe in the kitchen where she had to go through the concrete slab to get to it. They said that they cover broken water pipes but they don’t cover the expense to get to the water pipe. I understand while it’s technically within the realms of being legal, who would think they wouldn’t include the access to the water pipe in which was all the cost. Repairing the water pipe was nothing. So I wasn't pleased with that. She also had some AC work done and that they had to do it and again was an access thing. They said they’ll pay for a coil but they won’t pay for getting to it, and so we had to pay some more.

Home Warranty of America was automatically included when we bought the house. It was one of the perks the seller offered, and we've stuck with them. Signing up was easy. They have a website where I can do all my tickets and payments, and check what coverage I want. It's fairly straightforward. Most of the time, the sales reps are very friendly. We've had several repairs done by the company. They send out a text and won't commit over the phone about what they're going to do until they've sent somebody out to look at the problem and research on it for a while. That part was annoying because I was always wondering what's going to happen. But so far, they've always taken care of me. There hasn't been anything that couldn't be fixed or replaced. Overall, I'm satisfied.

I've been using Home Warranty of America for a couple of years now and I've had no complaints since. I've never had a problem submitting a claim. I get a proper and immediate response every time I call. A service person has been out the next day or within 24 hours and they do a great job. I get good service, I'm happy and satisfied so I continue to renew.

My realtor gave my first year with Home Warranty of America as a housewarming gift, which was super nice of her. I trust her judgment and she’s great at her job and I figured if she chose them, then I'm gonna trust her. She did everything for me and then I got the renewal papers if I wanted to renew. Then I had to renew and everything’s been simple. They sent me e-mails ahead of time to let me know it was coming up and paperwork to renew and made it really easy. I sent the check, signed up to renew, and they sent me a list of everything that’s covered and what was in the plan. It was nice because it still again let me know what I have to pay upfront if I have a problem and somebody comes out.

When we bought our house in Mandeville, the realtor recommended Home Warranty of America. Filing the claim was hectic because I don’t have an option to pick the vendor or company. I rather went with the plumbers that my coworkers suggest versus the one I had to get an attorney involved and threaten to sue them. I told them, “Don’t ever send those people to my house again.” The representatives were handicapped as per what vendor they can reach out to. I can’t just get anybody and I have to get within their pool. It’s a hit and miss whether or not you get a good plumber or electrician or whatever I need. I would’ve preferred somebody local and well-known.

Very unhappy customer. Our Homeowners insurance from Home Warranty of America policy clearly states this. Covered Items: Air conditioning, heating, water heater, electrical system, plumbing, dishwasher, garbage disposal, built-in-microwave, trash compactor, ductwork range oven, cooktop, doorbells, garage door system, ceiling fans, central vacuum, burglar & fire alarm system, exhaust fans, whirlpool bath, sump pump, instant hot water dispenser, unknown pre-existing conditions.

I recently bought a house and got a home warranty with HWA with it. I thought having their top diamond plan I would be covered from any major problems, and boy was I wrong. Shortly after moving in the hot water tank developed a slow leak which just happened to be above the pilot light which kept going out. Obviously it needed to be replaced. I called and they sent a plumber out which cost me $100. They agreed but they didn't have approval to fix it. HWA said I needed to provide my home inspection report which I sent them. And here it is over a week later and no decision on if they will cover the tank.

Sleazy company! Filed for a claim for a problem with the air conditioning unit. They dispatched a vendor who mentioned that he needs the coil replaced and will file a claim with HWA. A full month goes by and then HWA leaves me a voicemail that they need to speak with me. I call back and they tell me they need authorization for $2100 for non-covered charges. I ask them the details and the representative rattles off like 15 line items and I have no clue what they mean. I ask for the details to be sent in an email and they won't. They will only say it on the phone. That is sneaky right there.

HWA has to be the most worthless company I have ever done business with. I have been dealing with a claim for approximately 3 weeks with no resolution. I have placed numerous calls to both HWA and the contractor to no avail. If you are considering using this company just save your money or look elsewhere. I have placed 4 service calls - one that was not covered and 2 that were neither followed up by HWA or the vendor and the current one that is still in progress.

Do not waste your time or money purchasing a home warranty from HWA. Our realtor asked for this home warranty from the seller, "Diamond" coverage. Plan clearly covers the repair/replacement of an AC coil, but we are now going on three days waiting for "approval." Their contractor says they've sent the "diagnosis" to HWA as required, but conveniently, HWA tells me it hasn't been received, despite the HWA phone rep from telling me that it had been received and was being expedited.

Overall, HWA has generally provided me with good service. There are a few times I've had to hold for a long time while calling to report a claim, but I'd say my average wait has been around 5-10 minutes. As another reviewer said, sometimes it's quicker to choose the option for opening a new account with HWA, then just having the service rep transfer you to the right department.

Have you ever seen the movie "The Rainmaker" where the insurance company just denies, denies, denies. That is what happened with me. I bought a policy the included the water pump and they took two weeks to approve, even though I called every day to find out what the delay was. I was told every day that it would go through that day. They didn't cover the pressure tank, which is an integral part of the system. They found a way to not cover something that should have been and cut their costs. These people are terrible!!

Buyer Beware. We purchased our home and within 1.5 weeks we had an issue with our air conditioning system. I submitted a claim through the online form which asked when the issue started to occur. On the form it only gives you a few options... Two of which were 1 week ago or about two weeks ago. I selected the latter. Upon submission the claim was immediately denied. I called HWA to find out the reasoning and was told that the "two weeks" I submitted on the online form would have the issue initially occurring a day before the contract start date. I had to explain to the service rep that the only reason why that would be was because the online form required a specific selection. She continued to argue with me until I asked to speak to a supervisor.

Do not waste your money with this warranty program. This policy does not help the homeowner. After a few claims with this company, I've had nothing but bad experiences. Their game is to have their exclusive contractors use language in their service reports for items that fall in the uncovered category so they don't have to pay. Here's my best example: My A/C compressor ground out while still under manufacturer's warranty (only 2 years old).

We bought a home warranty with our recent home purchase with Home Warranty of America (HWA). The refrigerator broke on Saturday night late. We called the warranty Sunday am. HWA deemed it an emergency but first tried to tell us our plan didn't include the appliance upgrade package as we could purchase this for an extra $80. Then they couldn't assign our claim to someone to come out until the following Thursday. We said that wasn't acceptable so they reassigned it to a company THAT DOES NOT EXIST in Texas. It's called On The Ball Appliance Repair. **. No record of this company on the SOS, Comptroller, BBB site, and no website or location that I can find on Google. The guy took our money to diagnose the fridge and hasn't returned the full diagnosis to HWA.

After talking in circles with their "customer service" and getting nothing resolved, I felt it best that everyone I can reach is aware of the issues which now appear systemic. I was given this warranty as a gift from a realtor for a new home purchase in May. Around June, we started having issues with our AC not being able to "keep up". After setting up a claim, a gentleman came to the house and "serviced" the unit. He specifically informed me that this was a "maintenance service". Whatever he did, or didn't do, did not work, so we called HWA again. Same tech came out, told us the unit was undersized and he would recommend replacing it. He/nor HWA ever followed up.

Home Warranty of America is a complete scam. When I needed a plumbing repair, they made me submit the home inspection report to make sure that the leak was not present before I purchased the house. I went through the hassle and gave it to them. (What happens to people who opt to not get the inspection? The inspection is supposed to be for the buyer, NOT the home warranty!!) The plumber (Zeus Plumbing - San Antonio, TX) came out and took my $75 but never returned to do the repair. I do not have time for this kind of foolishness. I got it fixed on my own. I had another problem and called HWA back and told them I wanted my $75 credited for this next repair. They told me this was MY fault because I waited too long and would have to start a new claim and pay again (for more repairs that would not be done I suppose).

Don’t use them. I have called them 4 times, paid the initial fee and paid the one time they actually fulfilled a repair I needed. The other 3 times either they were not considered covered or I called the repair guy and he had no idea what I was talking about and wanted to charge me the full amount. So basically I paid over $200 for one repair. DONT USE!!!

I purchased a new home on May 26th. My realtor suggested HWA. I decided to upgrade the package seeing that I purchased an older home. The total package was $670 dollars. I read their contract that they don't do the service work and only call out agents. The first week living in the new house the sump pump went out. I called HWA and they gave me a company they said would come out. Long story short after calls to that company and HWA no one ever came. A month later the power went out from a storm and my basement flooded causing additional damage and lose over 2k worth. Nothing from HWA.

Please, please, I beg you folks, do not go for Home Warranty of America (http://www.hwahomewarranty.com/). Looks like it's a big Sham. Not sure how our congressmen are allowing such co when Comcast to ATT to Verizon to Google and Apple are trying to do everything to solve customers issues. We've our Refrigerator not cooling, have a 6 months old baby, all our baby foods, breast milk, water all there in it on top of our foods, which are already almost gone in the last 12-18 hrs.

I am a disabled vet with 80% disability rating and also a senior citizen who recently suffered a stroke. We downsized into a one story home and was given a Home Warranty from the realtor with HWA. After about 6 weeks we started having problems with different things in the house. I filed a claim with HWA and they sent out people to correct a plumbing problem and another person to correct an electrical problem. Both of these guys were very good and I had no complaints. I also had problems with my gas stove top. It is a 5 burner and 3 of the burners would only light if I used a match. I filed a claim and HWA sent someone out immediately. The repairman ordered the parts to correct the problem and about 3 weeks later he replaced the 2 igniters and took apart the center burner for some reason.

I have a policy with HWA. On Monday, my AC went out during the summer in Atlanta and house was 89 degrees. It was a simple repair - the evaporator coil needed to be replaced. I put in a claim that day. HWA wanted to send contractor to look at it on Friday. After a few calls, we got someone out on Wednesday. We were told that the claim had to be approved by 2 parties. Thursday, we were told there was a complication and they needed more information. Today, it was the same situation.

In all things, companies, and people you're taking a chance. But when you are being warned repeatedly to stay away, then you should take heed. Once a company no longer values you as a customer, they do not deserve your hard earned money. HWA contacted a company to repair my well and pump. I paid a large amount as well as HWA to have the issue fixed. Well 9 months later, I'm out of water again. My well and pump is back broken. HWA contacted a different company and that company informed me that the previous company incorrectly did the last install which was why my system only worked temporarily. The cost for repair was $800.00 and HWA whose motto is "To provide helpful service with empathy and compassion" refused to help me resolve this issue. Days without having water, I had to use my paycheck to have my system repaired.

I paid HWA an extra $150 for swimming pool coverage. Not cheap. My pool pump dies. I set up a claim. They assign a very shady HVAC company Nancorp in Bronx NY. At 8 AM I get a confirmation that they can be there TODAY so I wait around all day. HWA refuses to change contractors claiming there are NO OTHER pool contractors in NJ I can use. After calls every few hours all made by me, at 8:45 PM I find they were too busy and will not be there. I was NOT CONTACTED even once, only when I phoned. The contractor was rude and condescending. HWA was totally dismissive and refuses to pay a cash out reimbursement for the pump. They now want 2 days to find a new vendor. They cannot even provide a POOL vendor but claim they cover pool repairs. I have no trust in this company.

Horrible service, I have called several times to get response on replacement of our Dryer as it started on fire. The vendor said there was nothing we could have done differently, as we asked why this would happen. Told Home Warranty it was not fixable. Called as they never called us and said they are waiting on an email for the approval, never got it. Now they are saying we caused it. We have proof that the repair man was called asking "are you sure it wasn't the Resident fault", he said "no, it was a part issue". Now they are saying it was us and we are out Dryer, also they only refunded us $500.00 on our water softener as it went bad. They really need to be investigated. This is a scam. I also called from my personal phone 3 times. They put me on hold. No one ever answered, so I called from my work number and they asserted as I was still on hold on my personal phone. They are flagging calls as well. Still no response or call back?

This has to be possibly the worse excuse for a business ever. We've had no issues with them other than the riff raff they hire for service providers but the fact that they cannot replace our washer is beyond me. We have been with this company for almost 2 years. They have the worse customer service people, all are liars and only tell you want you want to hear instead of doing their job. You are not allowed to speak to a manager. They have you hold forever like they're actually doing some work. Ridiculous. All I want is for them to replace the washer, I don't understand how difficult that is if I'm paying you for a service.

Fridge went down 7-14-16 called and they said a company would be out. A guy did come out five days later collected out $100 and said he would be back. Never did come back, waited 4-5 hours on the phone and three weeks later they told me it was not covered. Paid 350 out of my pocket to get it fixed the same day. Would never use this company again! I have been on the phone close to an hour trying to cancel the remainder of the contract. They keep you tied up on the phone for hours. :(

I wish I could give them 0 stars. They have the worst response time. I have been waiting for approvals over approvals and people to do their job for over a week with no AC. The customer service reps are not helpful, very rude, and they WILL NOT let you talk with any supervisor. On top of all that, they found a way to weasel their way out of paying for most of the repair of the unit. I have had the contract for over 7 years hoping not to use it one day but confident that I would be covered, but now I have been stuck with no AC for a week waiting for them and will end up paying for most of it my self anyway. THEY ARE THE WORST!!

My husband and I are first time homeowners and our realtor gifted us with a warranty from HWA. Of course our garage door spring busted the first week on a Saturday so we had to wait to call HWA on Monday. Over the course of the weekend I researched HWA and was horrified to see all of the terrible reviews and it's poor ratings. I was dreading having to deal with them and debated just canceling the warranty and renewing with another company.

Stay away from these Whack-a-doodles! Just like so many others in this thread... Similar experience about repairing our A/C! They even claim to have shipped the part to a Carrier dealer nearby... who do not even deal in Goodman A/C's! And they do not have record of receiving them... Calling the customer service line is a huge waste of time. Maybe calling my lawyer next!

Placed two claims in 5 months - one for a leaky HVAC unit and another for a broken water softener. Neither was determined to be covered, but we still had the pleasure of paying $70 service fees. Water softener claim sat open for over a month before I contacted the company to find out the status. Oh, and in the process of dealing with their call centers, I was called a liar by one of their representatives when I tried to correct information they had incorrect. Would NOT recommend.

When trying to reach someone regarding a claim, you can plan to spend 1/2 hr or more no matter what time a day or which day of the week. They always say "sorry but very busy..." Only way to get through to a representative is to select option that you want to purchase a new contract and have them transfer you. Had my first claim for freezer/refrigerator - Contractor made one repair and told me something about another repair that is needed but because he spoke such broken English, I have no idea what is needed. I believe he said we needed a new touch plate so we would be advised when filter needed changing but not sure if HWA would cover. Said "buy new filter and see if that works"? Would not call HWA to see if he can service, but said I should call in a week or so??? Not happy with this company and will not use again.

Never deal with a company as bad as this one. Our experience has included them not paying vendors and having threat of a lien put on our home (when I contacted them in regards to this was told "it was none of my concern" when they paid their vendors), 3 week waits to find a vendor, 40 minutes on hold to speak to anyone, representatives not following through on contacting vendors, not responding to email claims...

The glass door on our built-in microwave spontaneously exploded (the microwave wasn't in use at the time). The appliance is totally useless without a door. The agent said glass doors are excluded from coverage. I told her I needed a new microwave, not just a door. She insisted we weren't covered.

Consumer filed a claim with HWA over 6 weeks ago for repair of HVAC. The latest update provided to the consumer could not confirm when repair would occur (possibly 2 more weeks). Consumer has contacted the company every week, multiple times a week with hold times exceeding 30 minutes or more. HWA representatives have falsely accused the vendors assigned to the claim of not being responsive (this accusation has been proven untrue per proof the vendor has been able to produce), and refuses to offer additional ways to escalate complaints to management.

Tried to use warranty for ac unit not working. Each call put me on hold 20 minutes plus. 3 employees advised there was no supervisor working/available to talk to. Was told I would have to pay for 2nd service fee...and then finally advised they would cover the charge. Was told they would replace part of my ac unit, but wouldn't cover the total cost of the fix (I would have to pay $1200 for evap coil.)

My review is just like all of the others. My AC went out 3 weeks ago during the hot Texas summer. HWA sent an incompetent repair company, they charged me $650 for freon that is not covered, another $75 for the service charge and the AC is still not working. Sent the repairman back two weeks ago to tell me now I need a new compressor. The repair guy warned me that HWA would drag their feet to approve hoping I'd get frustrated and pay for the repairs myself. He said that was very common.

On June 20, 2016 I called in a claim because my air conditioning unit wasn't cooling my home properly. I ask for the company to accelerate the claim because my father has COPD and could not be in a atmosphere that was too hot for long periods of time. So the HWA had a company called Dynasty heating and cooling (6821 Loretta Ct. Avon Indiana, 317-657-9638) to come out and provide service to my unit. A Technician by the name of ** came out and stated that he could not find any issues and that because I paid a $100.00 trade fee he would change the thermostat out so that the trade fee would not be a loss (NOTE: there was nothing wrong with my thermostat and he replaced my thermostat with a cheaper one). Also he wrote on the service ticket that the filter was good, Evap cap was good, Freon level was good, blower motor was good, and air filter was good.

My husband and I bought the HWA platinum version and included the green plus upgrade. After about two months our heating and cooling system broke down. The only contractor that was willing to work with hwa was booked for the next two weeks (I talked with three other ones that I know and they all told me that they pulled out from working with hwa due to payment issues and according to the contractors, because hwa usually won't approved the necessary repairs, but dictates the cheap fix, that leaves the homeowner and contractor dissatisfied and in a bad relationship). We called hwa and told them that we needed someone now, as the temperatures were around freezing during the night, and we were sitting with jackets and hats in our own home.

Our experience with HWA has had highs and lows. The Master BR AC unit went out last summer and the issue was resolved adequately (full replacement) and timely. The service provider in that case was professional and knowledgeable. Recently, we have had several issues come up that required HWA claims. The Family Room/Children BRs AC unit was not cooling properly. A service provider responded very quickly and solved the problem (system needed recharge of freon). Another issue dealt with our electrical system. A breaker was tripping on a daily basis. We waited more than a week for the service provider to contact us. Tired of waiting, we reached out to them. The person that answered was less than professional. Despite that, he promised to phone later to set an appointment time. That call never came.

I filed a claim on June 11th for our ac unit. It wasn't shutting off and would stop cooling. I would turn the unit off and let it off for a little while and turn it back on and it would cool off enough to sleep comfortably when the outdoor air temperature would drop. I got a call on Monday the 13th from a heat and air company from approximately 1.5 hrs. away. They said they couldn't get to us until late Friday night. I called HWA back and was disconnected from the call before I could even explain the issue. I called back and was on hold for 1 hr. and 29 mins. before I finally hung up. No company should be that busy that someone couldn't answer the phone within that period of time. Grrr.

The insurance isn't worth the paper it's written on. I have had my A/C out since Friday. It is now Tuesday and I live in San Antonio, Tx. Current average temp per day: 96 degrees. I called HWA on Friday and they took 43 mins to answer my call... Once they did answer my call, they said they could not find anyone that was on their recommended vendors list to help me. THIS IS THEIR only job, to have people to help me. They told me I would have to call them back the next day at 8am when they opened to try again. So my wife, my twin 1 month olds, and 21 month old slept in the house at a temp of 82 degrees.

Terrible company and customer service. They do not care about you or whatever is broken! I live in IL and its 97 degrees outside! After 2 weeks of back and forth our air finally went out just as we hit the high 90s! We are now going onto the 3rd day with no answers on what they are going to cover. If you want to talk to a supervisor you have to wait at least 24 hours for them to call you back! No one should have to go without air when we are almost in the 100s! Do not use this warranty company, they are a joke and just want your money!

The insurance isn't worth the paper it's written on. Paid $60 to a tech in May to be told, "It can't be fixed". It seems now, HWA has lost of records of that house call. Our air conditioner quit working. Paid another $60 for house call. HWA only pays $10 on a $80 per pound of Freon (again, no savings). We now have standing water in our furnace room and now wet carpet! I have made numerous calls to this company but nothing but promise of another phone call, which never happens! This company needs to quit selling "insurance", it's a scam!

Bad company. Unethical and gross misrepresentation! What do they care - so long as they can get away with it! I purchased a home warranty in February 2016. Now, June 2016 file a claim. Wall switch to garbage disposal working intermittently and sparking when turned on. First, it took over five calls, because of dropped calls, and fifty minutes to file the claim. I finally got hold of someone who tried to transfer me. She had to run over to the other building to get someone to help me because the claims department did not answer the phone.

I purchased a home in October 2015. Along with the purchase, the seller had HWA to cover everything as far as ac, heating, plumbing, etc. Well my ac went out in May 2016. I filed a claim with this company, and they practically refuse to repair the unit. They say because it was outdated, so they requested a copy of the inspection report to see if the unit was working when I purchased the house. Well I didn't have a copy, so I had to track down the inspector to receive a copy. On the inspection report it said that the unit was working in excellent condition. Well they didn't like that, so now they want a copy of the entire report, which is over 200 pages. By law, I do not have to give them a copy, but I did so to get my air repaired.

I am Realtor in South Carolina and I can tell you that I could NEVER recommend this company. My daughter and her two children, 2 and 4, have been waiting for 5 weeks to have their AC taken care of in Nashville, Tennessee. They promised her that it would be taken care of yesterday but once again they have postponed the repair. She gets shuttled around from person to person, any times to people who don't know what is going on. Now they are pressing her to take a buyout that is less than half of what the repair will cost... which is why I firmly believe that they are not taking care of the problem. I believe that they are intentionally not completing their obligation so that they don't have to pay what it will take to fix the AC. I would never recommend this company to my clients. They totally ignore their contracts.

We bought our first house 2 months ago and the seller provided home warranty. Two weeks after we moved in, waste from the toilet started backing up in one of our two bathrooms. A month and three plumbers later - all sent out BY Home Warranty of America - and we have spent $100 and jumped through too many hoops to count, including sending a copy of our 60 paged inspection report that proved the issue we are having with our plumbing was never made known to us pre sale of house.

BEWARE!!! HWA was more than willing to sell me their home warranty coverage when I purchased my home. In less than a month my refrigerator stopped working. It took them a week to send a repairman to look at it, then another 3 weeks to repair. So I was left with no refrigerator for 5 weeks and a house full of people. The company didn't care and this cost me 2 days of work. Then about 3 months later I had a burning smell coming from my dishwasher. I called in a claim for repair. This took several calls to get a repairman scheduled. I was really starting to get aggravated, but was at the company's mercy. This repair took about 1 hour on site by the technician but 4 weeks for HWA get the technician scheduled and another day of work lost. SO winter came and was on. It was our thank goodness, for my stove and my heat pump both developed issues at the same time.

I'm writing the review because I'm very mad with HWA. I moved into my new home on March 25, 2016. About a week later the Oven stopped working/was not working correctly from March 25. Called HWA, paid $100 told by repairman that I needed parts. Repairman ordered parts, parts were discontinued. Called HWA was told that they would not replace the oven and that they would give me $56 for the parts. Now all of this took 3 weeks after the initial call to HWA. HWA told me that within the first 30 days if something happened that they would not replace the oven, but will give me $56 for cost of parts. Something is very wrong with the warranty company. I'm be contacting an attorney. Don't trust HWA.

Reported issued with water heater – sulfur smelling water and loss of hot water. In return they sent a plumber who showed up an hour late and told me we have hot water and it doesn't smell. He didn't even inspect the water heater. So $100 later I still have smelly water that runs out after two showers. HWA wasn't too interested in my experience with the plumber and wanted to know if a 2nd opinion was in order. For $100 more, I don't think so. Have a feeling they need to do a better job of lining up contractors that might actually put some effort into troubleshooting versus taking the quick $100 and moving onto the next $100 appt.

We were provided with HWA as the provider of our home warranty when purchasing our home. I have purchased a new policy with a competitor after multiple issues where they acknowledged the policy covered the leaks, but didn't bother to send a technician for days. As the policy doesn't cover the damage caused by a leak, we got a couple of hundred dollars worth of plumbing repairs but ended up with thousands in water damage.

My experience with Home Warranty was excellent. I will recommend them. They handled my claim in a timely manner.

Do NOT purchase this coverage if you are moving into a new home. We moved and filed 3 claims, one for the washer/dryer and one for the oven. All 3 claims were denied. They said the oven was installed incorrectly and that the washer and dryer broke due to normal wear and tear and weren't listed on the inspection so they can't verify that they worked before. I am your customer, how is my word not good enough when I tell you they worked?!? I asked to speak to a supervisor, and she kept saying they had no way of knowing if they worked. Yes, you do, because I'm telling you they did!

The amount of vendors are very limited in number, knowledge and skill (one of them caused a $5,000 water claim by failing to simply tighten a kitchen faucet after doing the install). In addition, their coverage listings are intentionally vague. For example, under Plumbing Systems, their Platinum Plan neither excludes nor includes faucets, but their "Premium Coverage" does cover faucets. What the Platinum Plan information does not include is that it is not considered Premium Coverage. What this amounts to is nothing but a poorly disguised bait and switch. My recommendation is HWA is just too much risk for too little reward. You will be much better off by simply employing the best possible tradesman (Angie's List, while not fool-proof offers a decent clearinghouse).

On Dec. 5 we moved into a new home used but remodeled closed a week later with a year's contract to HWA which come to find out was a big mistake. Three days after closing the hot water heater went out and we called HWA to find out that they would not pay and that if they had paid the contract said up to a 1000 they would only pay 485. We cancelled the contract and then they kept our money for 6 weeks before giving us a refund. Then instead of the full refund we were entitled to screwed us out of 35.00 because they said we had a service call which we had to pay a fee to their plumber to be told he could not fix it. This place is not only a joke but a BUNCH OF CROOKS SO BEWARE.

We have a "diamond plan" which supposedly covers plumbing and pre-existing conditions. What BS... We paid $100 for a service call only to find out there was a back up in our drain in which us and the plumber already knew. He attempted to snake and was unable to due to a severe blockage. He recommended a few pipes be replaced as that is the only way to fix this. He called HWA to explain the situation TWICE and they didn't care what he had to say just said "not covered". HWA IS A JOKE.

I woke up at 3:20 in the morning to find my upstairs bathroom nearly flooded - flooring was buckled. The toilet tank had leaked all evening. I called the HWA number and selected the emergency service option. A man answered the phone took down my information and said I should hear from the plumber soon. This was at 4:00 AM. I called back about 5 hours later and found out there was no record of my call earlier that morning. So I spoke to a woman who actually gave me a claim number and the name of the plumber who was to come out. Two more hours passed still no call. I log onto the internet to check out the plumber and found they have absolutely horrible reviews online and even a warning not to use the plumber through HWA. So I called HWA back and said I need to expedite this process.

I have called these people 3 times for 3 different issues. Each time they sent an incompetent plumber, garage repair and HVAC company. None of these companies actually fixed anything and yet I still had to pay the $75 service fee. I called HWA to complain each time but they could care less! I'm skipping out on them as soon as I find a better warranty company. If you're in the market for a home warranty RUN as fast as you can!

We received a home warranty with HWA when we purchased on home. On 11/16/15 I filed a claim for a dishwasher. The first company assigned to the claim, after 3 different visits with no success, replaced 3 major parts in the dishwasher and the problem was still not resolved. The claim was reassigned to another company who came out and replaced yet another part and the issue was not resolved. He gave his suggestion on what to do but the claim was re-assigned to yet a 3rd company to come give a second 2nd opinion.

I called for a wall oven door locked light on and will not operate. This happened after a power failure and when the power came back on, the light would not go off, door unlock, rendering the oven non-operable. They would not cover it because of a power surge... This in addition to a furnace claim I had to pay for myself in November and in January still waiting for claim to be paid. GO ELSEWHERE!!!

HWA was part of the sales agreement for a house I purchased in August 2015, paid for by the seller. By December 2015, we noticed the water in the bathtub had gotten increasingly darker orange with sediment in the tub after it drained. I called HWA and they filed our claim. It was noted a $75 service fee would be collected by the plumber. I also mentioned the faulty water dispenser on the refrigerator and they told us it was not under the warranty. They quoted the chapter and line stated in our warranty.

We purchased a home in September 2015 (3.5 months ago), and because the home inspection report stated that many of the items (furnace, hot water heater, et. al.) were at the end of their expected life, we had the former owners pay for the home warranty. All was sort of okay, until the furnace died. We had used the furnace for a couple of weeks at the beginning of November and right before Thanksgiving, it died. We had scheduled a maintenance call the day after it died, the Wednesday before Thanksgiving. The HVAC folks doing the maintenance stated that "there was really no way to fix it, the entire unit (heat pump) and compressor needed to be replaced."

I have already filled out every survey you have sent me with my complaints (no response). Spoke to their preferred vendors and to their customer client care center and all I get is "I am sorry". I can see on Consumer Affairs that there are plenty of people that have been deceived as well. I am requesting a full refund of my policy premium $748.40. As per the preferred vendors that have come to my home to collect the $60 cash each time for a grand total of $240 cash, I think that the amount more than covers their gas cost to come and rip me off. I called to make an appointment about my garage door and I was told this wasnt covered.

New house, problem with a water heater. I went with Home Warranty of America assigned "preferred vendor". They couldn't come out for several days and when they did, they diagnosed the problem and said they didn't have the part needed to fix it. They came back the next week and had the wrong part. They said they would come back later in the week and instead called and said they couldn't make it and they didn't know when they could get a new technician out there. When we complained, the guy on the phone said he didn't give a **.

Our furnace went out almost a week ago and the Warranty company was not very helpful. They are wanting to give us less than a 1/4 of what the actual cost is to have a new one put in. Our complaint since the beginning of all of this is that the company wanted to send someone out to our house on a Monday and leave us without heat from Thursday till the vendor came out on Monday. We informed them we had a 6 year old in the house and that was unacceptable. They did help us find someone else who could come out the first thing the next morning but that vendor informed us we needed a new Furnace after we already knew that because we paid out of pocket for another company to come out that day to get things started.

We purchased a home warranty for our new home in a rural area in Vermont. When I purchased the warranty, I specifically asked the sales person if being in a rural area would pose a problem and asked them to look our address up. I was told that would be no problem. In the four months since purchasing the warranty, they were unable to find service providers to come to our home, and the follow up was poor. We had to call and email multiple times to get them to even look for service providers in our area, over 2-3 weeks per claim. We finally found our own provider in our town and paid out of pocket... So, I'm not sure what I am paying for.

Filled claim for HVAC repair. They processed a week later on the last day of the one year policy. They claimed they were doing me a courtesy by covering the claim, but only if I would renew for a 2 year policy. This was considered a COURTESY because they were processing on the last day of my policy. No thanks! Stay away from Home Warranty of America.

Purchased contract on 3/24/14. Contract #**. First claim was for AC not working on 4/22/14. They came and repaired it and I paid the $60 service charge. On 5/1/14 I was contacted about purchasing an additional maintenance contract for my AC, which I denied. I had already paid for a warranty to repair anything on it. On 7/2/14 I filed another claim because my primary condensation drain had clogged. Claim #**. The same company came out and HWA denied to pay to fix it because I did not buy their maintenance program. My air conditioner was covered for any problems that I encountered. They wanted to charge me $450.00 to fix what they were supposed to cover. I had to pay a $60 service fee and got nothing done to my AC unit. They denied the claim. Then on 3/23/15 I got an email that they were charging my checking account $251.13 for the first installment of my renewal payment.

I was given a one year Home Warranty from the previous owners when I purchased my home. Every time I call to file a claim, I am told it's not covered under the policy. A capacitor for the a/c, a capacitor on the pool pump, a/c leak, roof leak around the skylight, waterfall pump for the pool, 2 different leaks at the pool equipment, 3 breakers in the breaker box tripping inside bathroom lights and pool equipment, sprinkler system leak. I've paid all the repairs well over 4,000 and still counting. They did however work on the spa heater that wouldn't heat. The pool company came 4 times to work on using all the allowed money for the spa. Insurance company won't pay anymore even though the spa still has issue lights on. I've contacted the title company and complained to the insurance company. I can't get past the person answering the phone. They determine what's covered and what is not.

Issues with a home purchase. I purchased a warranty to protect myself from unexpected expenses with new ownership. I contacted Home Warranty of America for assistance with a claim because it would not let me file online. I finally get a call back regarding the issues of the fridge and dishwasher not running as well as major plumbing issues in the house. Basically none of it is covered. For the fridge that broke, I would have to file a claim and have someone on the approved list to come out to verify it was in poor working condition...

This business offers the warranty through various methods. We had ours as part of the closing associated with the purchase of a home. Within 3 days I called because the icemaker broke and I was told this was not covered. Mind you, we bought the Platinum coverage with appliances, it took a few days before they contacted me and said it was not covered. Now, less than 90 days, I have two leaks in my roof, it took three days to get a repair person out, I was responsible for a $75.00 house call, the warranty covers "leaky roofs" but does not cover ceiling damage due to leak. Four days later, still raining, more damage, and I get the call they are not covering either leak under the warranty but for $1,700.00 we can use the repairman that was sent to fix the home.

We bought a new home and the refrigerator wasn't cold. We called Home Warranty and they sent a tech out and he told us that the refrigerator freon is leaking and by law he cannot fix or add freon. The claim was submitted. Finally, after a week we call them and they said they needed an inspection report. Our state doesn't require one. My husband spoke with them on the phone and was told he should have waited to file the claim- after 45 days. What??? Then why send the tech out? Then they said they can't do anything without an inspection report so we are screwed. So basically, the contract is null and void. They denied the refrigerator claim. This company is the worst I've seen as far as what they proclaim. Someone needs to hurry and stop them!

My experience with HWA has been the exact opposite of most reviews posted. Apparently consumers only post reviews when they feel they have been wronged. The service providers affiliated with HWA are far superior to those I experienced with another home warranty firm. When a local affiliated service firm was not available, they allowed me to hire the provider of my choice and reimbursed all charges above the standard service fee. My 25-year-old built-in microwave could not be matched, so HWA offered a very fair cash settlement which more than covered the cost of a replacement. I installed it myself with a few modifications to fit the space and pocketed the difference. Sorry some consumers have had a bad experience, but I am perfectly satisfied with HWA.

Brief summary: 8/28/15 paid $460.00 for home warranty. 9/8/15 filed claim. 9/11/15 paid $75.00 for service call. 9/23/15 HWA denies claim. 9/26/15 paid $350.00 for new dishwasher. Conclusion: Spent $885.00. Wasted 4 weeks waiting.

Renewed warranty provided by seller when we purchased house. Problem with A/C unit. They couldn't get anyone to come fix it (condenser). They approved us getting someone and told us to pay and they would reimburse. Paid the bill 6-25-15. Cannot get the company to reimburse us. I think at this point we will have to pay an attorney to help us recover the cost $900. They must be the worst warranty company around.

They sent out Cummings Plumbing (who tried to charge me up to $700 to replace a simple T that cost $28.00 and took only a half hour to replace). The plumber instantly said that polybutylene pipes are not covered. (He said this before even looking at the leak.) I then called Home Warranty of America and they read me what was covered and not. They state that Polybutylene pipes are covered up to $1,000. Yet, they denied the claim because they were Polybutylene pipes. We dismissed the plumber before he began any work, yet he charged an additional $142 above the agreed upon $75 house call. This was for no work. Home Warranty of America would not give me any information to contact a supervisor. The whole thing felt like a big scam.

My horrible experience with HWA Houston, TX. 9/19/2015 (Saturday): I walked into my home after work on Saturday at 6:45pm CST. I noticed immediately that it was extremely warm, and I checked the thermometer, which read 84 (even though it was set for 78). I looked up my HWA information and called the customer service line for assistance.

This company is deceptive in their practices. I have had this home warranty for years and this is the 3rd time I have had a serious issue with them. Last November it took 8 weeks to get a new oven. They kept ordering replacement parts time after time. Finally they realized that it was not going to work. Now my A/C went out 2 weeks ago. The first vendor assigned to us never called. When the second company came out and assessed the problem, he said it was not worth repairing. HWA would only cover the part and we were told we had to pay $1,795 for the remainder of the parts and repair. I called my personal A/C company for a second opinion. The technician said it was not worth the time or money to repair and the unit needs to be replaced. Why even use HWA??? Waste of money!! Absolutely horrible company and they should be out of business! Stay Away!

Once again, it is absolutely pointless to try to get this company to fix, reimburse or repair. The creative ways they find around NOT paying is incredible. I couldn't even get a list of vendors for my city from which to choose from. It's rigged and dishonest. The worst part--the real estate environment now require sellers to buy these scam coverages or the buyer won't buy and feel unprotected. News flash: you are unprotected even with this coverage.

I bought my home 4 months ago. Now the AC will not put out cold air. HWA sent a technician who reported that the condenser is leaking Freon. HWA asked for my home inspection. I sent them the home inspection AND appraisal. I explained to them that the home inspection was inconclusive because the inspector could not turn on the AC. The appraisal report indicated that the AC and heating were in working condition. I also explained to HWA that the appraisal report, although it's mostly used for assessing the value of the property, is also used by the lender to know the habitability of the property.

HWA's response in handling a simple claim for a water leak has been horrible. I do wish that I had kept track of the number of phone calls that I've made to these people regarding this problem. The second vendor that they selected falsely claim that they had scheduled an appointment that we did not keep and want to charge an extra $80 fee for the missed "appointment." (The first vendor never did contact us.) When they did actually make an appointment, they broke a section of the skirting on our mobile home. They then left saying that they would need authorization from HWA before they did any repairs.

We have been customers for over 12 yrs, little to no problems. One of our heat pumps failed in April and HWA authorized replacement, we opted to upgrade to the new R14 system, we paid additional fees of $973 to the company they contracted for the job. The system put in has been a problem since day one. They had to resend the company out half a dozen times or more and still my new system is not performing well. The system was not level and had to have that fixed twice, the drip pan was filling and dripping down our roof. Next we were told the unit was low on freon and the unit was charged. We expected that the unit would cool but it did not. In July they replaced a TXV valve, and still my home afternoon temps were in the 80s every day.

I purchased policy and paid in full for 1 yr. I had a repair to my air conditioner, they will not reimburse me my money for the invoice. They tried to find every excuse they could think of to not pay and said they are not going to pay. Get another home warranty. This company is a scam. I will be reporting them to BBB and The Consumer Financial Protection Bureau.

We recently moved into a 50 year old house and a valve started to leak. We called HWA and a plumber came 3 days later. It wasn't an emergency, so no big deal. The plumber shows up, confirms the leak, and when he calls in to get approval to cover it, he says, "It may have been overtightened." They immediately refuse to repair it. The valve is 50 years old. How do you determine it's been overtightened just by looking at it? It failed and is leaking.