Home Warranty of America Reviews

I was previously with a different provider but I wasn’t happy with a few of the vendors who would come out. I didn’t like how long the process of filing a claim was taking. I needed a new plan and so I went with Home Warranty of America. Signing up was easy and the time to get the claim open was fairly fast. The contractor called me back and he was gonna book his appointment the day they print it out and get me on schedule. He took care of the issue pretty fast and only spent a week at the most. My experience, so far, has been good. I’ve been able to get everything I need from the service and I’m happy with it.

Misleading information. As a first time homeowner our realtor was nice enough to purchase a home warranty for us. We have had to call them on 2 separate occasions, the first for a plumbing issue that was resolved and a very easy process (so far so good, we even decided to renew once we hit 1 year). The second time we called it has been a nightmare. To boil it down: we have an older heat pump and air handler. The heat pump was diagnosed with a leak and some other part was failing. After working with 2 different contractors (because HWA the first contractor did not feel that it was worth his time to finish since he was only getting 3 hours to do the job), we got a call that our system was to be replaced.

Home Warranty of America has been good and their sales reps were courteous. I've set up a claim with them twice and the people that came out were great. However, they don't consider some situations to be an emergency even though I would figure it is indeed an emergency. It was in the middle of winter and our furnace went out, so I called them at 6:00 in the evening but we can't get anybody out until 1:00 or 2:00 the next day.

When I first bought my house I had a contract with another company, and it went out of business. I was talking to my real estate agent and they told me to get Home Warranty of America. So I purchased warranty for my home and rental house. I recently submitted a claim when my microwave encountered a problem. I called up the company and a day later the guy came out and looked at it. They took off the microwave, changed the magnetron and put it back in. The microwave worked and it hasn’t had any trouble since. The service guys were friendly but one of them had an issue of having to clean up.

Signing up with Home Warranty of America was great. The sales rep quoted me a price, told me how it worked and what my options are. But I didn't buy that day 'cause I wanted time to think about it and she was very compliant. I called back a few days later and picked right back up with her. HWA has done a very good job. Submitting a claim with them is easy and takes all about 5 minutes. The problem I had is that they don't tell me what's not going to be covered.

Bought this warranty with the purchase of my house about a year ago. First claim I made was for a disposal which stopped working. Deductible was $60 so I canceled and replaced it myself since I didn't want to wait over a week for the repair. A new disposal doesn't cost much more than $60 so it wasn't worth me waiting. My second claim was the over the range microwave. The microwave is a recirculating venting microwave and they give me the option of the cheapest external venting microwave that GE makes. I call them and their customer service agent said they have researched it and this microwave is the most comparable.

This was my first house so I went with the realtor's advice to go with Home Warranty of America. It's worth getting one, but their sales reps weren't that outstanding. The guy would call me about one thing and then next thing I know, they're trying to get me to purchase another bigger package that is more than what I have.

We had our Home Warranty of America renewed. We just called to set it up and it wasn't very difficult. We had two claims on it and they've been fine. In both instances we got the appliances replaced. So we're happy with our home warranty.

HWA is horrible, my heater stopped working and I have a 8 month old baby. I submitted the claim at 6am and got a contractor assign via email who never called me or told the company he was not going to take the job. I had to call the contractor to find out. Then I told HWA who had no idea... HWA reassigned another contractor who just kept lying about never receiving the email from HWA so I called HWA to resent to the contractor they said did. Still nothing from the contractor. My husband and I called numerous times no answer. I called HWA and requested a new contractor be assign as my son is 8 month and my house is freezing. They said they will assign to another department to further investigate and will follow up in 48 hours. Seriously!?! It's 25-30 degrees out and you want me and my 8 month old baby to wait 48 hours so you can investigate. I am beyond pissed. This company is stupid and horrible.

Home Warranty of America responds when we call them and the various repairmen show up when they're supposed to. We pay our flat amount and the work gets done. Overall, I've had a positive experience and have been very satisfied. I'm anticipating selling my house and I would recommend them to the people who would buy it.

I love Home Warranty of America and I refer them to everybody. I just renewed both of my houses for a second year. I knew people who owned home warranty companies and I thought it was a great thing to do. I’ve used both of my houses as rentals, so if something goes wrong, just call HWA, pay $75, and get the problem fixed. It’s been wonderful. I’ve used HWA a couple of times.

When I closed, Home Warranty of America was the insurance that the sellers had picked for me. I renewed it and it renewed at a very high rate. I’m paying almost $62 a month for that coming out of my checking account. Then they told me that the deductible has also increased. It was $50 and now it’s $75. It was a horrible experience because the reps kept hanging up on me and they were very rude. I had someone come out and look at my garage last year when it was still under the original purchase agreement and I had to have a warranty since then. They were friendly whenever they came out, but I’m probably gonna be looking for someone new with an office when it’s time to renew it because it's too expensive.

My package, which came with the purchase of the condo, had Home Warranty of America in there and it explained everything what they covered and how it was done. All I had to do was read it. When you submit a claim, you have to pay $60 then they send someone out. Sometimes they can get someone right away but sometimes a day or so. They repair whatever needs to be repaired. When I had water running from my washer to the floor because of a busted water pipe, they had to dig behind the washer to fix that. They get the work done. However, if I don’t use it for some reason, I'm just paying that money because I pay a monthly fee.

The HWA is very prompt and they have a follow up call that works. My only complaint is that there are not a lot of contractors in my area and I have had to wait for several days for the service call and then another week for the parts to arrive and then the installation.

The seller of the condo had Home Warranty of America for me for the first year and because the a/c and the furnace were very old, I decided to stay with them. So in case one of those went out, I would have that covered. The overall experience with them is between fair and good, not excellent. We always had to use their technicians and I got feedback that HWA is slow in paying their technicians and that's why a lot of contractors do not want to work with them. Other than that, it’s been real good with them lately and they serviced quickly.

Home Warranty of America was recommended when I was purchasing my house and I've had them ever since. I haven’t had any complaints.

The technicians that Home Warranty of America sent out to work on my water heater, air conditioning fan and thermostat were very good. The HWA reps listened to my concerns and put me with the company that I felt was the one I wanted. I get the name of the company from HWA, then I go on Better Business Bureau and Angie’s List and check. If I don’t like what I read, I tell HWA that I do not want those people, and they've been flexible with me in providing somebody that has good ratings.

My realtor purchased the policy from Home Warranty of America when we bought our house. It is awful compared to the one we had before. We don't have any control over what companies that they choose or what times that they choose. The last time I had a service call I called and they said they'd be here between 9:00 and 5:00 PM. So I took off, but the guy never showed up. We rescheduled, took off, the guy never showed up. My husband rescheduled, he took off, the guy never showed up. So three days of work and then on top of that it's $100 service charge every time they had to come out. We're very, very unhappy.

It’s been a pleasant experience with Home Warranty of America. When I used them last year I didn't have any problems. They did most of the legwork and all I had to do was to be here. I told them what the problem was and then they did everything else from there. Also, they answered every question that I had at the time of service.

We have been with Home Warranty for a couple of years. We did not call them often to claim but last year, I had a very bad experience. It was summertime and the AC was out of order for almost 20 days because there was no available part. Aside from that, most of the time, the service is good.

Home Warranty of America was part of the house when we bought it and we've already renewed two times. They're convenient for us and the plan is already in place. In the renewal process, we called them and told them we wanted to renew. They sent us a new policy with different dates on it and continued pulling the money from our account every month.

My realtor recommends Home Warranty America whenever I buy a house. This is my second year to have HWA. I had them last year then I renewed it. I haven't had any issue except that they're a little slow in getting back to me. For the most part, everybody I've ever talked to has been pleasant and nice.

It's generally very easy when I submit a claim for service with Home Warranty. I call and tell them what the problem is, and they record it and set up a local vendor to come out and check on the problem, and then the problem gets repaired. The only issue that I had was with a hot tub repair when they didn't have anyone that had the ability to do a service call for that problem. So, I went out myself to find someone to do the repair and they ended up covering the cost. For the most part, however, it's been problem-free with Home Warranty.

We got our first year free with Home Warranty of America when we purchased our home then we renewed with them. An HWA rep called me to set up re-enrollment and I let my wife know because it was on her account so she got it taken care of. The re-enrollment process was pretty simple and smooth and then we have our payment taken out of our account. We also had One Hour Heating and Air Conditioning who said that if we ever had any heating or air conditioning unit issues and we had to file a claim then it would be a little smoother process since both HWA and One Hour are owned by Direct Energy. I'd had a very pleasant experience with them so far.

We've been with HWA for almost three years now. They were recommended to us by a friend when we purchased our first home. We've happily paid our monthly payment for over 34 months, with no issues. On September 27, 2016, we filed our first claim when our hot tub went out. It took HWA two weeks to tell me that they were unable to find a preferred vendor in our area, and it was up to me to find one. I found our service provider in 5 minutes on Google. It then proceeded to take at least another month to approve the service diagnosis. I did not have a good feeling about just getting a verbal confirmation that the service would be fully reimbursed, so I called back to ask if I could have something in writing. I was assured that everything was in their system and there would be no issue. It was further explained to me that reimbursement could take 6-8 weeks, but typically it was much faster - even 2-3 weeks.

Our daughter convinced us that getting a home warranty was a good thing to do. We've had several claims since we've been in the house. When our ice maker and washing machine went out at the same time, we called Home Warranty of America and the same people came and did both of them. Everything went great. They changed the pump on the washing machine, but didn't really fix the whole machine because it went out again within a month's time, and they had to replace the whole thing.

I used to be with a different home warranty company but they started changing a lot of stuff and their service started to be crappy. Then when I talked to Home Warranty of America, I liked how the lady greeted me. Then when I signed up for the service, the rep asked me what I was looking for, explained to me what package would be best for me, gave me the whole details and how much would it be. It was an easy process. My interactions with the sales reps have been smooth and they weren't giving me the runaround like other companies. But when I call in for a claim I got to wait on hold for a long time. One time I held on for almost a half hour. Besides that, everybody I’ve been talking to there have been very helpful.

When we bought the house, we had a policy from Home Warranty of America. Then we had problems with our refrigerator, freezer, and it took them several visits to fix it. But it all turned out well. And because we didn't know the house very well yet, we decided we would just do it again with them and re-upped a year later. I would recommend them.

The people who we bought the house from had Home Warranty of America. We had had one call with HWA and got good service so my husband renewed it online and there was no problem at all. When we called for service, HWA aligned us up with somebody who was not able to come for a week so they let us use somebody we found ourselves. They had to be approved first but that was no problem and that also helped us get the issue done quicker. It's been an efficient and friendly service so we'll probably renew again.

My realtor brought up Home Warranty of America to us and so we used them. Signing up has been easy. I pay the bill and though I haven't used it yet we put it on another year and upgraded the service since they're doing something.

My realtor bought insurance from Home Warranty America and I've kept them ever since I bought the house. I've never had any problems with their reps and they've been kind and courteous. I don't have anything but good things to say about them. Also, whoever they contacted for my claims did an awesome job.

We've always had a warranty in each of the houses that we bought and Home Warranty of America was the one that was offered to us when we moved here. Signing up for their service has been really good. We have submitted one claim and the process was really easy and quick. Somebody called back almost immediately. We had a little bit of an issue renewing the policy but that was just miscommunication on their side and wasn't a big deal. It was taken care of. Other than that, I have no complaints. They've been very good. In fact, they've been much better than the other companies we've had.

I bought a house in 2015 and Home Warranty of America was the home warranty that I've been set up with as part of the agreement in the purchase of the house. I was already familiar with them, had to use them once when my air conditioning went out, and it was a really seamless process. The amount they were asking for wasn't ridiculous so I didn’t see any need to make any changes, hence, I renewed with them. I wasn't exactly sure how to go about doing the renewal because I'm a first-time homeowner so I ended up calling whenever I received something in the mail indicating that my home warranty was going to be running out. I called to make sure that I was doing everything the way I needed to and to see what my options were exactly and the rep was pretty nice in telling me all of the options.

I bought their best policy that they sell to cover pools, spas and my house. It turns out they cover nothing. They will not cover the booster pump on my pool so I replaced it myself then he come time to fix my ac and they will only cover $10 a pound on Freon, it cost $90 a pound. After paying a $75 deductible on top of that they will not look for a leak until you I have recharged it twice so you're letting money just leak into the year twice before you find the problem. The customer service rep barely spoke English. Got aggravated with me when I was canceling my policy and calling them out on their lack of coverage and hung up on me. I would highly advise you look into another home warranty company. I bought four houses with warranties and have never been treated like this.

We have been with this company since we bought our house. We have not missed a payment or anything. The price keeps going up. We had to call them out several times for a leak in our bathtub. It took 3 times at least to get it fixed and then they missed up my tiles around my faucets and I am going to have to end up redoing all the tiles in my bathtub area. We can't take a bath only showers until it is fixed.

I am a realtor and I've worked a lot with different warranty companies, but they're not as good as Home Warranty of America. Signing up for the service was simple for me. I just went to my online portal and fill in the information. I've already had three claims with them and it wasn't hard to submit them at all. They are easy and reliable. Also, their sales rep is a personal friend of mine and she's great. I have referred them to all my clients. However, the house located at Gatlinburg got burned down from the wildfires there. So I asked them if I could postpone my policy, but they said that they would just cancel it out since I have just renewed it and that I would get a refund. It's been about a month now and I haven't received it yet.

When we were looking at several options for home warranties, we evaluated a few warranties. But since HWA was recommended to us, we decided to sign up with them on September 2015. The initial set up went fine and they seemed friendly, but in the months to follow I have encountered so much pain with HWA. I feel like every time I try to submit something, I have to fight and prove it. There's verification upon verification. I recently submitted a claim for the sewage line. We actually added coverage. And now that we have a problem, they're saying, “No. We're not gonna cover it for you.”

I bought a house less than 2 years ago from an old lady that has these old appliances. I told her I'm gonna have to replace all those appliances and she said that they're still working and suggested to give me a home warranty that covers any problems with those. And I said great and got Home Warranty of America. I had a problem with the air conditioning units, and I'm having a problem now with the water heater that's dripping and leaking in my garage but still working. The AC guy who came out here said that once it's broken, he can come out and fix it under my warranty but until then, I'm out of luck. I'm really nervous about it. It's a hazard for me and is costing me money. It really should be fixed because in the middle of winter, I might be in a situation where it's broken in the middle of the night and I'm calling for help. I'm trying to get this thing done now and prevent that from happening.

The previous owners bought the warranty for us. We just continued the warranty and it was an easy transition. We submitted a claim three times and the process was fairly easy and everyone was very pleasant. The vendor was supposed to answer us back within a certain amount of time and they weren't always reliable. But they were able to get things worked out and repaired. It's been good and I definitely recommend Home Warranty of America.

When we bought our house, the previous owners put Home Warranty of America insurance for us. We continued with it after it expired. We had two claims with them. The first time was when we had someone here to fix our microwave. He explained very clearly and the result was quick. That was a really great experience. The second one was when we recently brought people again to fix our dishwasher and it was quickly fixed too. The people were very good and worked very neatly. $60 as a co-pay is not expensive. If our account expires next year, we'll probably still continue their service. I will recommend to my friends to try Home Warranty of America. Sometimes it's really helpful especially for big problems like for air-conditioning.

I would not recommend Home Warranty of America. When we call them to file a claim, they always call an independent contractor and they tell us whether a claim is covered or not. But we still have to pay the 75 bucks regardless if it's covered or not. When we had a problem with our old thermostat, they sent the HVAC contractor. Since the house was 23 years old when we bought it, we had no idea how to operate that thermostat. The contractor who came out showed me how to operate it because something had gone wrong with it, and it had been set up incorrectly. He had reset it for me, explained everything and showed me how to correct it. He was a really nice guy.

I thought it's good to have a home warranty so I called a couple of providers but HWA's customer service was good and the offer they gave was better so I went with them. I call them to submit a claim, then they'll give me a claim number, try to send out somebody as soon as possible and they'll call for the appointment. I tried to get somebody else before for the garage door opener that went wrong. They said it had to be replaced but when I called HWA, they sent one of their service technicians for the repair and he actually said that the unit was good. There were just something that had to be replaced on it which was actually helpful. Overall, it was a great experience. I'll keep them.

Home Warranty of America came with my home when we purchased it. Not soon after, our circuit panel blew and they replaced our whole circuit panel which was fabulous because that was a $3,000, if not more, fix that they took care of. So that was really nice and it was the most reasonable price. I have submitted a claim on Friday that I’m still trying to get results. They asked me what the problem is and if it was in working order before the problem happened and then they set me up with someone to come out to the house. It was an emergency case because my heater went out and we were minus 38 degrees, so it was followed up within hours after the claim was submitted.

We've had to file two claims with Home Warranty of America in the past two years, and both times were a huge headache. The last claim was for heating and air. They had fixed things in the past where I trusted them to tell me the truth with what was going on, but this time it was a larger claim and I got a phone call saying that I would be responsible for so much money out of my pocket before they could process it. I asked if I could see what they found and what they were recommending because I wanted to get a second opinion, as that was not what they stated when they came out, and never would they release the vendor's findings.

The ice maker went out 1/7/2017. Did an online request for service. First was assigned to Sears. No call from Sears for 3 days. Then it was assigned to Mr. Appliance in Tyler. Appointment was made for the next Wednesday. The tech. came and said it needed a Circulating pump and the water valve (metering valve). HWA turns down the water valve saying it is in the exclusions in the contract. After several calls and awaiting a callback that has not come yet we still are awaiting resolution. The exclusion they site is the exclusion of "water lines and valves to the ice maker". Clearly the valve referred to in the exclusions in on the inlet line at the external water line, which is understandable. The valve I need replacing is an integral component of the ice maker. I seem to have a problem getting the reps. to understand this. So far still awaiting a callback from a supervisor. This have been going on now for about 12 days. No progress.

When I bought my house, the seller had Home Warranty of America's service. That's when I started the service with them. I've filed a claim a few times and my experience has been very good. Their staff were friendly but last year the vendor wasn't a good one. I did a claim for a plumbing issue and they took some bumps and a little bit longer than expected. Also, Home Warranty of America's fee has gone up. I used to pay $50 when I started and now I have to pay $100.

The sales reps of HWA are very courteous, but their contractors could be a little more prompt. When I filed a claim for my heating and air, I had my unit replaced, but they left out a piece on the side. So he had to come back and put a shield on the side of the unit. And it took me three weeks to get that guy to come back and fix it. So when they get here, they do the work. But getting them here is the problem. Aside from that, I've had no problems with HWA. So as a realtor, I will continue to sell their home warranty.

This is a complete waste of money. The sales person will sell you the policy telling you that items will be covered, however when you get to an actual claim, they will deny or it will end up costing you big time. My first claim was for my air conditioner coil. It needed replacing, however they would not claim the gas that needed to be used to get the system working again, the disposal of the replaced unit and a few other items. It cost me over $600 in extras and when talking with the technician, he said that his quote to the insurance company was only around $750.

When I bought my house, Home Warranty of America was recommended. I was considering another warranty but I assumed that Home Warranty had a history there. I decided to stay with them because I talked with the owner and he said everything worked out fine for him. One of the interactions I had with the company was when I had received a bill for the amount that I was to pay. I called to validate that that was the amount because I had gotten an email as well. Their rep checked and said somebody issued the wrong payment to me and I needed to pay more. I questioned that as I wanted to pay the bill that I was billed. I didn't think that I should pay if it was issued wrong.

Home Warranty of America sometimes take awhile getting back to us and we have to keep calling them, but it hasn't kept us from renewing. We've renewed with them four different times, and had them in our old house for a number of years as well. We have used them a few times. The last claim I made was for my garbage disposal which had to be replaced. It took a few days for them to get back to me to set up an appointment as my schedule's pretty limited and I had to do things on a Monday, so all in all, it took three weeks. But once they got back to me, they were pretty punctual and got the problem resolved quickly. However, they said their replacement garbage disposal was of really good quality and was very comparable to the one that I had, but it wasn't. It's nothing like the one I had before and I'm not thrilled with it at all. In that respect, I wasn't happy, but with the other few claims that I had with them, I was.

I've had a good experience so far with Home Warranty of America. The realtor who sold me the house recommended them. It was very easy to sign up with them and it was very simple to get help from them when something messed up about that. The reps were very courteous and answered all my questions as far as they could with what they knew. Everything was fine. I just had to call them and get them set up. Last year, I submitted a claim. We had to pay some amount first before they took care of the rest but it worked out and the warranty saved me money in the long run. After their service, what they repaired worked as normal.

We have had to use our home warranty (a gift from our realtor, she said it was the best one) several times. A new heating & cooling system, hot water heater, are the most recent ones. I just can't lose for the premium is such a good deal. I would recommend it to any new homeowner, especially if the home is out of warranty coverage.

When our realtor bought our HWA warranty, they were also supposed to do the sign up for us. But there was some kind of a glitch, so when we called, they had to redo the dates. But we've now lived in the house for several years and have filed a few claims with HWA. A while ago, we filed a claim for our AC. It ended up being fine and everything was taken care of, although the repair person took a while to get it fixed. But I don’t necessarily feel that it was a problem since the AC is already working and overall, our experience with HWA has been good.

I want to make sure my appliances were covered so I took a home warranty and I've been with Home Warranty of America for two years now. It was easy signing up for their service online. They're very well staffed when it comes to sales, but for the actual service warranty, there's no one you can talk to. When filing a claim, getting someone on the phone and scheduling an appointment was so impossible that I never did it. I'm dissatisfied.

I called Home Warranty of America over the phone for our garage door and they responded in a timely manner. The next day, a rep came out and the door's working fine now. I was satisfied with the service. Whenever I contacted them they contacted me back and made sure I got what I needed.

I had a horrible experience with HWA. Usually, there are no problems with the first go around but I've always had to contact them again because whoever they send out doesn't know what they're doing and they wind up having to get a second company out. It's always a big mess. With my dryer, it took a good eight months before I got it situated and I had to go through person after person which was ridiculous. Nevertheless I ended up with a new dryer and my washer got fixed, as well as most of the stuff on my refrigerator.

Home Warranty of America was the original warranty on the house when we got it through my Realtor. My dad owns the house and I'm renting it from him. Signing up for the service was easy since it was all done for me. On my first experience with HWA, I had a plumbing issue. I wasn't sure if the person who came out to check out my problem was sent over from the company because she came in an unmarked white van and didn't have anything stating that she was sent over by HWA. It is a little creepy and the lady was by herself.

The last owner of my house used Home Warranty of America. When I looked at all the services and things I had to fix myself, it's cheaper. I kept the insurance so if anything happens, they can do the work for a small price. Two months ago, some of my rooms didn't have good heating. I filed a claim online, then the person who was going to come over contacted me right away. We arranged an appointment and it was pretty quick. He came over and I was 100% satisfied.

I've used Home Warranty twice. The first time was cool and fine. They came out when they were supposed to come out, and a real professional took care of the problem. The second time I had a problem with my garage door and they sent me an idiot out there, and he came three times. He was trying to rip off the warranty company when it came to our garage door. I told Home Warranty, "Don't send this idiot back. I need the garage door fixed. Send me somebody who can fix the damn garage door," and they did. The next guy they sent out fixed my garage door in 45 minutes. I would recommend Home Warranty. However, they need to widen their coverage. They should look at other things that people use and have to deal with in their homes, such as fences. That can help out the homeowners, in addition to making a better brand. I would recommend them.

I got Home Warranty of America with the house that I bought. The home warranty expired and I renewed it after the company sent me a letter and a reminder in the mail. When I had a service call on a shower fixture issue, HWA responded quickly. They gave me a name of the plumber and they contacted them. The local plumber contacted me, scheduled the appointment, put a deductible and they were able to resolve the problem with my shower. It was simple.

The previous owners of the house had Home Warranty of America so I continued it. It was an easy process to re-apply. Their reps were helpful and courteous. Then I submitted a claim and I was not pleased with the way it went. We called them before the holidays and we couldn't get any response. I went ahead myself and fixed the problem but then I wasn't reimbursed all of the money. They told me that I didn't call the right number and if I had called that number, they would have responded. I had all the bills yet they just reimbursed me a fraction of the money.

My salesman who sold the house introduced Home Warranty of America to us. Signing up for their service was easy. Home Warranty staff were courteous and were able to answer all my questions. I am satisfied.

We've used Home Warranty of America for several broken things here in the house. When the elements in the water heater were broken, they fixed that. Then when we had some problems with the dishwasher, they came out here but they couldn't find anything wrong with it, and I couldn't get the stupid thing to work. It happened over and over again, and one day, it just fixed itself which was just really weird. Then the box to the furnace had gone on and when we turned the temperature up or down, it wouldn't stop. It would go down but it wouldn't go back up, right when the weather was changing so it got really cold in here. Something was broken inside, so they put a new part. All the people who came were really good. They fixed everything that was supposed to be fixed.

I would recommend HWA. It was easy signing up for service with them. They were courteous and they helped me. Their sales representatives were good.

Signing up for Home Warranty of America's service was easy. I have submitted an over the phone claim with them for our air conditioner and it was a painless process. It only took about 5-10 minutes. I would recommend them.

Home Warranty of America really works for me. I am happy being with them. My warranty was given to me by my realtor as a present for buying the house. I made four claims last year and the repairs have been perfect. They did anything I asked for. For example, I ask for a vendor and within minutes they'd find me a vendor and set me up an appointment, then everything got fixed. However I think their deductible went up. It was annoying, but still has a better price than other companies. I would love options for lower deductibles even if that meant paying a higher premium. Like right now, we're at a $100 deductible and I think when we bought it we were $75 deductible. If there was a $50 deductible option, I'd be willing to pay the $12 more a year in my premium, based on if I've had two or three good years in a row where I don't file a bunch of claims. I want that option.

Everything's been fine with Home Warranty of America. It was part of the contract when I got the house and when the year was up, I just renewed because it seemed pretty fine. Their rep called me to let me know that the contract was up and she was very friendly. She gave me all the information I required and what I needed to check, and made sure everything was fine. It was a great experience.

I previously had Fidelity National Home Warranty on my home and then I was introduced to Deb, the rep at the time for Home Warranty of America, and I decided to switch over. Signing up was very easy to do either online or over the phone. Submitting a claim is also a very easy process. I placed the claim over the phone and they emailed me the confirmation receipt of the claim. I love the fact that they email confirmations and information, make follow-ups, request surveys and seem to care about my opinion. The contractor showed up when they were supposed to and the issues I had have been resolved. So I'm very happy.

I've been dealing with Home Warranty of America for about 10 years. The sales reps were courteous but the vendors that come out were a little difficult sometimes. When they come out to service, it's not the part that's defective, it's the part that's connected to the part. But usually HWA straightens that out with the vendor. Their customer service is great but sometimes they have to work with the vendor a little bit better. I recommend them to people. When my mom and my sisters sold their houses, I had them installing Home Warranty.

The realtor suggested getting Home Warranty of America when we bought the house and the sellers paid for the first year. We renewed it on the second year and the renewal was an easy process. The process of submitting a claim was smooth. We just finished doing one on our washing machine but the installer had to come out three times. He installed the parts and it failed so he came back out and said he had to order a new part. He scheduled for a Friday. We got the part on Thursday and called to tell him the part was in but they said that he has no openings on Friday and it’s gonna have to be the next Friday. He came back the next week to install the part and it wasn’t working right so we called him right back directly and it took him another week to come out. So we were out a whole month on this washing machine and I felt we were back in college going to the laundromat. But the machine is working now.

Somebody talked to my wife about Home Warranty of America and we decided to sign up with them. So far, we've used it a couple of times and we're happy with it. Filing a claim was an easy process. Their contractors have been good and very helpful too.

My real estate agent gave me three home warranty companies. Home Warranty of America seemed to have a good program and the price seemed right so that's what I went with. When I had to renew the warranty last year, I wasn't sure about the date of expiration. I called them and the rep was very helpful. He gave me an update on everything and it was good.

We had a home warranty with another company for many years. We had a lot of hassle with them because they claimed something wasn’t put in right. When we moved last year we were looking for something a little different. Home Warranty of America seemed to offer a lot more coverage than what we had. We got into a situation where there were a lot of things that suddenly broke right after we moved in. We had some problems with the fan on the condenser on one of our air conditioning units, and that took three different people to get the right person to fix it. It’s up on a roof and the second guy who came wasn’t warrantied to work up on the roof. But the last guy who came figured it out quickly and replaced it. They completely took care of us.

Our realtor included Home Warranty of America when we purchased our home and they have been awesome. The realtor handled the sign up process and it was the greatest experience ever. In the first year of us being in our home we had the evaporator coils go out in our air conditioning unit and we didn’t have a technician in our area that did the Home Warranty side of it, so we ended up having to be reimbursed for it. So I've seen the bad side of Home Warranty as well as being able to use one of their vendors and both experiences were very positive. We have renewed and it was easy as it can be. We just send in a check and life is good. HWA saved me $1500 in the first year so that means I'll at least keep them around for three years.

Most times we were fine with HWA's customer service, but we had one experience where they didn't get back and we were having problems with electrical work. We didn't have any air conditioning and we live in Florida. So my husband called again and got another person that took care of it. So far the technicians they are sending are good. But we once had an electrician that didn't follow HWA protocol, and he threatened to put a lien on our house but HWA took care of him for us. On the other hand, there was another electrician that we got later with the air conditioning problem that was excellent. Mostly any of the technicians that we've had has been right on time and no problems. I would recommend them.

I filed a claim a year ago for my water heater and HWA took care of it. But I wasn't happy on another claim for my toilet. I called them and described what was wrong with the toilet. It was not leaking so I thought there was no need to send a man out. But they sent a guy out and I was told by the guy the same thing what I told HWA. I sort of blew a gasket when they said they don’t handle the cosmetic or preventative measure and to verify if it was leaking. I thought it was diligent to do something about the toilet before something worse happened. I complained and they said that I said it was leaking. I challenged them to look at any recording and find where I said it was leaking because I more than once said it wasn't otherwise, I couldn’t have waited days for a man to come out if I actually had water. You expect to spend money to have somebody to come look, but to just repeat back what I said just hit me wrong.

When I first purchased the house, the realtor used Home Warranty of America and then I just used it a second time. I have used the warranty on two occasions when I had trouble with my water heater. Somebody came to my home and I was satisfied with the service. I tried other services when I was going to renew and I found them to be a little more pricey. Home Warranty of America's coverage is adequate and seemed to cover the same stuff.

Since I bought the house, it was under Home Warranty of America and I renewed it. I recently submitted a claim and when I called in for it, the people at HWA were very nice, friendly and respectful. They respond to everything really fast, which was within a couple of days. It was a very good experience.

When we bought our house, it was part of the agreement the homeowner will buy HWA home warranty for a year for us. When I tried to extend it, it was horrible because I didn’t get what I thought I was getting. They said that the package I had didn’t cover the washer and dryer. I called a couple of weeks before I renewed and I was told I have to upgrade to another package plan to get the washer covered. I wanted their service just so I'd pay co-pay so when I renewed I told the rep that I wanted to get the coverage that will cover the refrigerator, washer, and dryer. I have the Gold package, which was the basic minimum, and the rep I spoke to that time told me that if I add on the GreenPlus for appliances then it will get me an Energy Star appliance and so I told her it was fine with me.

We contacted the Home Warranty company due to our furnace not working. They never called us back. It was approx. 9 degree outside. We called several times, finally after 24 hours we were told to contact our own vendor, and we would be reimbursed. The furnace was replaced and now they said they will not reimburse us.

Home Warranty of America was one of the companies offered when we closed on our house. Signing up and eventually submitting a claim were easy to do. We usually called in and their representatives were helpful, quick, and responsive 99% of the time. I've had to have a hot water tank and a garbage disposal replaced. However, one of our repairs has been awful and we've had to go through two rounds with two different suppliers.

My experience with Home Warranty of America has been fine so far. Last year, I kept having a leak under the sink and a plumber from a company kept coming and never fixed the problem. He said there's a part needed. And then I waited a month and never heard from them so I called the company and they got another plumber out who came out and fixed it that same day. The person that they had before on our list was really disappointing. I told HWA to make sure that they never send that plumber out to me again. Every time they came out to visit, I had to pay $100, so I spent $500 before I got the problem straightened out. It was never fixed so, in that instance, the company should look at that. If they don’t fix it the first time, then it should still be under that company’s responsibility. Also, I had a window blow out from a storm but HWA doesn’t cover it. Other than that, I had a couple of plumbing problems and they addressed those.

My real estate agent chose Frontpoint and I went ahead and paid for it at closing. I've had two minor claims and both repairs went fine. I wish they replaced the heater since I know it's going to go out any minute, but they fixed it instead so it's a temporary fix.

Home Warranty of America came with the house when my husband and I bought it two years ago. We've submitted claims with them several times. The wait time on the phone was a little bit long but it was really easy to state the claim and then getting them to get me a number to call and having the service person to come out. The claim is usually fulfilled within two to three days. Their representatives were very courteous. I never got a mean rep so that was really helpful, too. Since the repairs, everything's working top notch. They have really good people that came out. I absolutely love that they have the 24-hour service. It's great to have somebody always. It's a benefit for them to be open 24/7 in case we have to make a claim at two in the morning. Somebody at least is going to write it down for us to be taken care of the next morning, which is really nice.

The Realtors I was talking to seemed to really like Home Warranty of America and they purchased the policy through our home loan. I didn't have any issues with the experience signing up. Every time I've called, they are easy to deal with. I've had a couple of issues with some vendors that came out, like for the air conditioning. The guy said that it was broken and there was something wrong with it. He said it was low on Freon so there was leak. He wasn't even going to fill it up. When I got home, I was frustrated and called the warranty place and talked to them and told them what happened. They had a technician out on the very next day to come look at it, give us a second opinion and fill it up with Freon refrigerant to get us back on track through the hot summer. It has been great dealing with them. Using the website is great. Overall, it's been a good experience.

My uncle's a realtor in Tampa and he had Home Warranty of America and I was referred to them. The initial claim was fairly difficult because they sent someone out seven times before they finally would replace my refrigerator but ultimately they did. But that was more the fault of the Sears warranty department. It was a miscommunication on the part of the actual repair company.

Home Warranty of America was the warranty that was put on the house when I bought it. I looked at other companies and I am satisfied with HWA's service. Some things happened during the warranty period and HWA took care of them right away. We had a disagreement about a plumbing issue though. It was resolved, but I didn't agree with the resolution. It was more of a misunderstanding on my part. But once I understood the process then it was clear for me. The reps that I've dealt with were always wonderful and I would recommend them.

It's a pain to file a claim with Home Warranty of America. Three claims have been denied for a variety of minor reasons. They can never really give me specifics on why I was denied but they continued to deny them. I had to work through their people and they haven't reported back. One of the people that they contract out didn't even come out to my house. One diagnosed it over the phone. I have not been impressed with the quality of service and it has not been a positive experience.

I compared and contrasted two warranty providers and HWA's website and the information provided regarding their features and coverage were more transparent. But of course, the fine print of what is not included is truly in the fine print. I have submitted a claim with HWA a couple of times. The first process was for a small item and the provider who came out did fine.

When I moved into this house, it was a gut rehab. So, it was an older home that had been renovated. There were a few bugs and things that needed to be worked out when I moved in. Home Warranty of America was able to help me out with a new furnace and garage door opener. There was some plumbing issue so I submitted the claim and they sent someone out the next day. I paid the $65 copay and everything got handled easily and quickly. They were amazing that's why I renewed.

When I had bought the house a little over three years ago, I submitted a claim and it was a very easy process calling, determining, and telling what was wrong. It was wintertime and the heat wasn’t working. HWA tried to get somebody from Nashville and it was taking too long. With it being cold, I asked if we could try to find somebody else and they found someone closer to me. The technician was able to come within the next day and fix the heat.

I submitted a claim for a refrigerator and I wasn't impressed the way Home Warranty of America handled it. The technicians came and said that the compressor was out on it and that they would never fix one on a 15-year old refrigerator. Then our ice maker was out but they couldn't analyze that until they fix the compressor. So I had to invest in doing the compressor first and come back and deal with the icemaker issue later. We got a new appliance and it cost us $1,200. If we had gotten the refrigerator and the icemaker fixed, it would have been around $950.

My experience over the years has been more bad than good. A few things have been repaired in my home since my membership began, however, there was a huge issue that occurred due to the company's negligence that went ignored when I reached out to them. The problem with my heating and cooling unit in my home has been an issue for over 3 years that has been reported to the Home Warranty Association over several times. Each time an incompetent contractor was sent out to fix half the problem that was occurring, the issue of the leaking water was never fixed or addressed.

I got my first deal through the people I was buying the home through, and one of the things I asked for was the warranty that comes with the home. So far, Home Warranty of America has been excellent. I even recommended it to my niece, which she took it out when she bought her home.

I had a claim for a hot water heater right after I moved. I called Home Warranty of America and the process was simple but I had an issue with the technicians once they got here. Home Warranty hires their own contractors and it's all price-based. They try to get the cheapest people for what they're doing. The technicians said they'll be able to fix the water heater but they didn't have all the parts that they need and didn't discover that until late in the afternoon. It was a little frustrating in how they handled it. They bailed and said they're going to get the part. Half an hour later, they called me and said they were not able to get it and they couldn't do anything until that next afternoon. They were unorganized and left me without water for about 36 hours. Those contractors are responsible for their own work and it was an oversight on their part and not HWA. In the long run, it's not that big of a deal but with my kids and my pregnant wife, it wasn't fun.

When we purchased our home, Home Warranty of America was recommended to us. It's the only one that was presented to us and we trusted the seller on that and went with what the seller of the home had provided. It was a new house so I wanted to make sure that the appliances would be cared for in the event they broke down or any other major problems. I recently renewed it and it was an easy process. I was able to do it quickly and payments went through, no problem. Their rep was great to speak with. I did have an unrelated issue but she was able to address that for me as well. So, it was a good experience.

Called at 8:30 pm on a Sunday to find a repairman for my furnace which started screeching and had to be shut off. It was -2 degrees out. They took all my information and said someone would be calling me back within 15 minutes. When they called back they told me their repair company in my area was not available until the next day. It was -2 degrees out. I asked if I was allowed to get my own repair company and they said, "Yes, if they call their estimate in to HWA before they actually do the work." I called and left messages at 3 different companies and only 1 called me back. They of course do not deal with HWA. The motor in my furnace had to be replaced at a cost of $1,009.00. The next day HWA's repair company called and left a message that they could be out between 5pm to 8pm that night. 24 hours after I originally called in.

I recently bought a house and our realtor told us about Home Warranty of America claiming that it is going to help me out. Whenever I asked for a product to be replaced, they are coming to my house and are shipping the product. But the thing is, they are saying that it cannot be mounted. I have to spend some extra money to fix the product. This has happened to my dishwasher and air cooling system.

My realtor recommended Home Warranty of America and said she had it and she thought it was a great idea for income property. I went with HWA and I’m with them more than one year now. I’ve renewed again last February. They have that little grace period wherein they want to make sure that you don’t have any damaged appliances. Another competitive home warranty company, Home Shield, only gives you two weeks to fight the 30 days that HWA provides. It's something to look into for that, but I’m satisfied with HWA's service. I had to have a refrigerator replaced and things went very well with that. They asked me if I would like to have it replaced or would I like the money for that refrigerator, and I said I’d like to have it replaced. So, they sent me an email and a comparable model, and then they asked me if I liked it and to make sure I check the measurements and I did.

Signing up for Home Warranty of America's service and submitting a claim with them were both easy. We had our washer and dryer repaired and it was done pretty quickly. Home Warranty of America has been good and I have no complaints. I'm very satisfied with my experience.

My real estate agent told me about Home Warranty of America when I got my house. Everything was all right with the sales rep and signing up for service was a normal process like any other signing up process. I've submitted a claim and they did quite a good job but I never got time to call them back to tell them that. The claim was about a plumbing issue because there’s a loud knock in the pipe and I knew that’s a fixable issue. The plumber seemed fairly rookie, although I didn’t know how old he was or how long he had been working. I figured he would’ve at least asked some questions about it. He did and I told him to flush the toilet to hear it, but he never flushed the toilet. I told him about a leak I found and I’m pretty sure he took care of that. Other than that, I haven’t called them back yet and it’s my fault.

The process in signing up for the service with Home Warranty of America was fine. However, the last two times that we've called to see if something was covered, it wasn't. So, I'm beginning to wonder what is covered. At this point, we're very dissatisfied and not pleased at all because they haven't covered what we feel should be covered in a home warranty. It seems ridiculous that what we have to pay for should not be something that we have to pay for since we're paying for a home warranty. We shouldn't be paying for nothing. So, next time around, when our warranty is due to be renewed again, we'll look for somebody else.

I was signed up with Home Warranty of America when I purchased my house. It was good with them so I just resigned up. When I filed a claim for the heater, they helped me right away and everything was taken care of. The technician explained everything - what he was gonna do, what he needed to do to fix it, and how long it was gonna take. He was perfect.

My experience with Home Warranty of America has been very worthwhile. Our realtor suggested them to us when we bought our house and we went with it. The signing up was pretty easy and we just renewed a couple of months ago, which was fairly easy as well. It was a pain-free process. It was also easy and self-explanatory submitting a claim. Once on the website, walk through and fill up the form. In the 2-3 times we’ve done it, we’ve gotten a response relatively quickly for people to come out and fix whatever it was that we needed fixed. Everything’s been great. It's been very helpful on things that we use on a very regular basis from our dishwasher, washer, dryer, and garbage disposal.

You need to live in the residence 30 days before you can file a claim. Anything before that is considered a pre-existing condition. (This is not a full year coverage if my warranty runs out on the day I purchase the home.) Limit to the water heater size they'll fix - gallons. I have a 75 gallon electric tank and the limit is 70. Anything bigger is considered commercial. (I live in a single family home) I only found this out after we purchased.

After purchasing a $500 platinum home warranty in July 2016, our furnace quit working Dec 16, 2016 and after numerous calls to file a claim and numerous attempts by the technician they sent to our home, our furnace still isn't fixed and it is now Dec 28, 2016. The lowest recorded outdoor temp since the 16th has been -12 degrees. Every time the technician repairs a damaged part he finds a new part that is damaged and needs to be ordered, each time we are asked to pay a $100 deductible.

When I bought my house, it already has Home Warranty of America as warranty. I renewed with them since then because I know I need a warranty. In case something goes down in my house I'll have some kind of coverage on it. I tried to submit a claim for my garage door but they told me they didn't cover it. I sort of took offense how they told it to me. They could have explained it a little bit more why they don't cover it. I'll probably be filing a claim soon for my plumbing then I'll find out how their service is from there.

My Realtor referred Home Warranty of America. I also asked a couple of my friends what they were paying. It was around the same so I rolled with it. I spoke with an HWA customer service rep once, and we got things done but I haven't had a claim yet. The only thing was at one time, I wanted to see if something was covered, and it wasn't.

The realtor provided us with different options, and Home Warranty of America had the longest time period so we went with them. Signing up for the service was easy. We haven’t had any problems when we submitted a claim. Everything was fine.

Every time I have needed repairs this has been a lifesaver. The customer service has been very helpful and courteous even at 3 am. When my AC went out they had someone come out the next day and even waived my call fee because it was just over the 30 day warranty period. Went the extra mile to correct the problem in a timely manner.

Signing up with Home Warranty of America was pretty straightforward. The only time I had an issue was when I recently had a water heater break and it was difficult trying to get into contact with the vendor and the warranty people. HWA took the vendor here to repair the water heater. I had questions and the vendor wasn't very responsive at all so I was sitting without hot water for a while. So I called the warranty folks to get them to send another vendor. HWA didn’t want to and that was unacceptable. Eventually, they sent another vendor who came and fixed the thing with no problem.

We had Home Warranty of America when we bought our first home in Ohio. We went with them again when we bought our second home because of their customer service and how quick they dealt with everything. We hadn't really used them very much until our furnace broke during absolutely the coldest week of the year and they were there the following day to fix it. I was out of town at work and they bent over backwards to help us. The crazy thing is that seemed to open up Pandora's box and we had to use them quite an awful lot in the next six months on various things that had decided to stop working.

I bought a house. I need to have a warranty on it and I learned about HWA from my real estate agent. Signing up with them was really easy. The sales rep explained to me everything. I haven't had any claims yet, but it has been a good experience so far. I'd recommend them.

After working with HWA, it was determined that I was due a refund of the service fee paid for work that was not provided. I am satisfied with the outcome.

I call Home Warranty of America's reps over the phone to file a claim and they typically send someone out within a couple of days. I've had them come out three times in the last two years, and they were on time for the most part and they fixed what needed to be fixed.

I've been using the services of Home Warranty of America for more than a year. A couple of weeks ago, I filed a claim over the phone. The person I talked to was fine but the overall experience with my claim was really horrible. My issue is still open and I'm still waiting for their feedback. I emailed the customer support supervisor and had a chance to talk to him on the phone. First, I reported the issue that there was a leak in my basement on Friday, and they assigned a contractor, Franklin Plumbing, to have a look. I waited the whole morning until almost noon on the day that the contractor was scheduled to come, but didn't see anyone showing up.

Our realtor told us about Home Warranty of America and we didn't have any problem with the HWA sales rep. We’ve only had one claim a couple of years ago and they took care of it. Submitting the claim was relatively simple since we just had to call them then we got the service taken cared of up on the front end. Then we had to provide receipts and such as that to be reimbursed, but it was fine. We renewed it again and we’ll probably keep it intact simply because we never know what’s going to take place down the road. We haven’t had anything negative and I would recommend them.

I had one claim with Home Warranty last year and it was handled very well. My AC went out in the middle of the summer in Dallas, Texas and it was hot. I called them up and submitted the claim and within an hour, the people that they use that do AC work called me, set up an appointment and they were out there that day. They were speedy and very professional. They didn't have the parts, so it took a day to get the parts and the next day they came and fixed it. Now our AC is quieter than before. It also runs more efficiently and is not burning as much electricity. I renewed with Home Warranty online and it was easy. My rates went up for the renewal so I called them and they've knocked it back down to where it was. They were very helpful. I'm satisfied and as long as they continue to keep me happy and the service is good, I will continue to use them.

I've been using Home Warranty of America since I bought my house two years ago. It was given by my real estate agent, and I continued it. Some time back, they replaced my dryer but they gave me another model and not the exact same one. That was not a good experience but other than that, it has been fine.

I've been using the services of Home Warranty of America for two years. It was part of the deal when I purchased my home. I have submitted a claim for service this year and last year. My air conditioner went out in one of the homes that I have, and they waited on me promptly.

I'm a realtor and I've used Home Warranty of America for years. Signing up for their service is a good experience and my interaction with the sales rep is also all good. My tenant has submitted a claim for service and the performance since the repair is good. I recommend HWA to clients all the time.

I was with this company since 2013. The first time I needed to them to replace my hot water heater that was over 12 years, and got shafted. The tech (IGD Plumbing) that was cahoot with them (HWA), stated that the unit was damage due to leak that was on top of the water heater, so HWA denied the claim. There is no water leak above the water heater and the air gap between the vent is typical for venting. Well I am out $1,800 for the 3 years I was with HWA, and will have to get the water heater replaced on my own.

I feel that we are paying too much per year and are not needing any support toward repairs for the year. I learned that the repairs that are currently need are not covered. A leaking water pipe that the garden hose attaches to is considered outside pipe and not covered. The electric fireplace is not covered. By the time I need a repair that is covered, I would have paid a fortune.

I'm a contractor, so I know how things can go wrong in a household easily and I looked into getting a home warranty. Then Home Warranty of America was close to our home. They were turning to the things that I was registering for the sole purpose of making sure I had all of my ducks in a row as far as the dishwasher, refrigerator, stove, microwave. They laid it out pretty good and that's what made me acquire them.

Although the home warranty process is generally filled with overzealous sales staff and uninformed customer service, HWA has done a good job of being the best of the list, in my opinion. As a professional in the real estate industry, I would recommend HWA to my clients for a home warranty purchase.

My contract was set to expire on 11/23/2016. I renewed it on that date and HWA charged my bank account $104.17 on 11/25/2016. The charge was reversed by HWA on 11/29/2016 without explanation and the contract was canceled. I didn't want to go without a policy so I renewed it again on 12/9/2016 with Serena ** who informed me there was no indication of the renewal or charge. She asked me to send her proof of it, which I did today. I need my contract back-dated as if there was no lapse. Lastly, I need you to determine what services I chose online that differ from what Serena and I selected together on the phone because the price I paid online vs. the price paid with Serena are different. I do not need an attorney to contact me at this time but if this is not resolved in a timely manner, that will be my request because I did renew and you did take the money from my account. I am counting on you to resolve this appropriately.

I went to an insurance commission convention and there were people from Home Warranty of America there. A person talked about how good the services had been for other people and there was also a rep from Florida representing them. Signing up in sales was good since I only had to go online. I'm currently in the health insurance but I worked for the John Deere company, I worked for an independent agency, and I've sold extended warranties. I know more about warranties than anything so I know what’s workmanship and parts, lack of maintenance, wear and tear, and anything like that. I had no problem interpreting what their policies were and there was no discussion or argument about that. I then sold policies to two good, real close friends but now, I'm advising them to cancel although they haven't yet.

I'm a first-time homeowner so I didn't know anything about home warranties, and my real estate guy suggested that I go for Home Warranty so I did. I had a couple of claims last year and everything was done perfectly. Everything was really quick, starting from getting an appointment and then getting a technician to come out to see the issue and provide the fix. I was very happy. I continued to extend the contract and then I’m doing this year as well with Home Warranty, and I’m hoping to get the same kind of support and service from them. I would recommend it to my friends and colleagues.

First call for non functioning fridge was never given a call back by first service contractor. 48 hours later called and switched to Sears Home Services. No called no showed to 2 appointments. Diagnosed issue and ordered part but took almost 2 weeks to return to fix. Upon returning to fix found other issues which needed parts that would take another 2 weeks. Spoke with the HWA buyout rep who advised me to take a buyout that would be about 60% of cost of repair which was $1258.00. Expecting $650.00 to $700.00 I was basically conned into buying a new fridge at the cost of 1300.00 only to later be offered a laughable amount of 488.00 buyout. I had great interactions with previous claim with HWA but as of lately they have failed in the customer service aspect of their responsibilities and have soured my opinion of the companies policy and as a whole.

I bought a house and my real estate agents paid for the home warranty from Home Warranty of America for a year. It was a good experience because I had a few things that needed to be done and I kept it up after that. The customer service was also fine. The only concern that I have had is when I made a report and I needed repair.

When I purchased my house, the Realtor recommended Home Warranty of America. I trusted her so I signed up for the service. HWA's sales representative was very nice and knowledgeable. I submitted a claim in 2014 when my dryer went out. They sent someone out to repair. The person who came out was open to conversation as regards to what was going on with the appliance. Throughout the whole thing, it was great. He was very professional. The repair was outstanding. It was done in a timely fashion and the dryer has been working ever since. HWA is very professional, timely, and great to work with. I'm completely satisfied as of right now.

The realtor offered Home Warranty of America and they're good. The plan was curtailed to the needs of the home my mom bought. Everything has been good with submitting claims, except when we had a home inspection and they charged us to pay for the Freon to recharge my mother’s air conditioner. It worked when we got here when she bought it so they shouldn’t have charged for the Freon. Even so, we’re happy with HWA.

The staff has always been great and friendly but in the 2 years we have paid for this plan we haven't used it once. We really wanted more of a maintenance warranty, not a replacement. We wanted to have our A/C serviced but it was not covered on the plan, only replacement was.

I am reviewing overall experience. HWA has done very well. Thanks. I appreciate the service and follow up. It has been what has been required up to this time. I may be seeking HWA to cover an additional home very soon in 2017 and to continue on this contract.

My realtor doesn’t sell a house without home insurance on it so she actually integrated the Home Warranty of America policy with my mortgage. I used them once and it was great so I chose to extend my warranty with them. Our AC went out in July during my daughter’s graduation and birthday party. I put in my claim and the rep took the information down and said someone would give me a call back in regards to the follow-up call. She gave me the name of the company that I was supposed to receive the callback from. They got someone out and got the air conditioner fixed and we seated out only 2 days and that was summer. When they came, they weren't there long at all. They took care of everything, and gave me some tips. They did a really good job and were quick, painless, and out the door. It was a great and wonderful experience.

There are some plumbing companies that quite frankly should be taken off your vendor list Or at the very least permanently removed from my choices!! There was a communication breakdown 2 days ago in that the one company (His and Hers) that I asked not to service was the one that called to set an appointment. Then the one that was assigned called (Metrotech) and sent out someone because he finished early causing my tenant to rush home so vendor would not leave. But then the vendor could not speak English and was telling the tenant that the leak was not where it was. After several minutes of frustration the vendor left without a diagnosis. The call was cancelled by me. So I now have a $100 vendor call fee sitting with HWA till I have another call. That is a lot and should be refunded!! - Rather odd business practice.

I have a good experience with Home Warranty of America. They were recommended by our realtor when we bought the house and we got them initially. Then I renewed this year and signing up for service was good. Everything is working perfectly fine, so we never had an experience calling in to submit a claim.

We renewed our Home Warranty of America service about two months ago and the process was pretty easy. Their rep just called me and took my credit card information. She was friendly, answered all my questions, and explained everything.

I paid for the premier service. It took over 6 months. The service does not cover finding a unit that fit in the same place as my current unit. I asked for the unit to be delivered and installed on separate dates to prepare the spot at my own expense. The answer was no.

I have had them for 2 months. I had 2 consecutive bad experiences. Refrigerator and plumbing issues. They manipulated words and word smithed their way out of paying for the claims. Customer service is unresponsive. Transferred me to supervisor's voice mail and calls are returned 5 days later.

Everyone was very helpful, and they were prompt and neat in doing the work. I really like the help from Renee (HWA customer service) and Athena's Plumbing Co. LLC dba APC, who I requested after having them do a hot water heater about 9 months ago. I would definitely recommend both of these to others.

Called HWA and it started... Had a leak in the home we just bought. Had a couple of estimates and in a few days it was fixed. Didn't know about the leak until it rained and filled up a light fixture in our children's play room. Filled up the fixture, leaked in the floor and made a mess. Had a lot of rain since and hasn't leaked. Wow what a blessing. Thank you.

Called for service on Ice Maker. Sears came out, gave estimate. HWA woman said Ice maker not covered. Sears said HWA would not approve work. HWA found policy and saw Ice maker was added to policy months ago. Had to wait a days before original order was cancelled and new order was placed and I received a refund on my Sears credit card because I paid for work instead of waiting.

The worst experience I have had with service, bar none. I ended having to pay $1,400 out of pocket after a hurricane hit my town, which resulted in a storm surge that killed my A/C motor. I had to pay out of pocket because you all could not send anyone to my home to repair my A/C?! I called as soon as the motor went out and incessantly during the more than 2 weeks I had no A/C and waited for service from your company. All to no avail. I finally had to research and begin calling the executives of HWA (Direct Energy) to get some answers re my reimbursement claim since I went ahead and paid out of pocket (which is what your reps advised me that I needed to at that point). This company could have cared less that myself and my husband went without A/C in humid and hot September Florida weather. Absolutely the worst service ever.

When we purchased our 1967 home, a home warranty was included. We are so happy that we've had HWA to support us in our first two years. Two months in, our furnace broke and a few months later we had plumbing issues. HWA has been wonderful and such a relief - we had one experience where a claim was lost but they worked hard and swiftly to right that wrong and all is well in our home. We are considering extending the warranty.

I would give 0 star if I could. I usually always renew my home warranty, not with HWA. A waste of money. Did not contact us in the heat of GA summer when we waited for service scheduling. Then our other ac have out over working to maintain... And you still did not promptly respond to tell us you wanted a copy of home inspection... Then you made us wait again with NO ac in the GA heat. When you did decide we had an accurate home inspection, you made us wait for Another service schedule... Only to finally come back and try to over charge us. What a freaking runaround. Horrible company and have mentioned it to many people NOT to use HWA.

Heating unit failed during a cold spell. HWA sent out a technician immediately, who was able to make the repair within a few days. My out of pocket expenditure was significantly lower than if I had not had HWA coverage. Best investment I have ever made!

The refrigerator @ ** has been repaired 3 times this year: 1/18/16, 4/11/18 & 12/12/18. It is the same issue - defrost drain line freezes. The same company has made every effort to resolve - Appliance Pros of Austin. While their efforts are appreciated, the issue prevails. Owner John ** would like the frig replaced, since it cannot be repaired. The same property experienced unnecessary A/C problems which caused the tenant to move out. Numerous contractors attempted to resolve the issue during July/August/September of 2016. Temperatures were consistently above 90 each day. This is an unacceptable level of service. Please replace the refrigerator at the earliest opportunity.

Home Warranty of America was the package that was given to us when we purchased the house. They're a great company and they covered a fairly good amount that I didn’t have then so it was worth paying what I paid and that’s why I renewed and we still got them. Submitting a claim with them was easy. All I had to do was tell them what was wrong and they had the guy come out. Then the guy had to call them with the information of what was the issue and did everything else. The only thing was the prolonged wait into getting the AC unit. It was almost a month and it was the height of summer. But besides that, everything else was okay. They took care of everything that they needed to take care of.

With Home Warranty of America, you have a work order and you got somebody to come out every item that they want to deal with. If you had three separate items, that's a $100 each settlement of the time they're out because you got three separate issues and the person may or may not get the issue resolved. From my experience, I called in October to get a Home Warranty technician out because of the serious plumbing issues in my home and it was unsuccessful. They weren't available for two or three days. My house could have been totally flooded out and they wouldn't have cared. I had to call an outside technician. A week later, Home Warranty technicians called but it was too late.