Home Warranty of America Reviews

Home Warranty of America has been nothing but good. It was offered by the realtor when we bought our current home. He had used them before and said they were good. It was all wrapped up into the mortgage for the first year, and we have renewed it ever since. We've used them for a few different occasions and have had good responses from them. The fourth time we've had to use them has been productive for us. The claiming process was easy. I went online, opened the claim up and they called us within less than 24 hours to schedule a technician. They did very well overall and I'm very pleased.

We’ve submitted a couple of claims to Home Warranty of America and it was easy. The representatives were courteous and were able to answer my questions. The most recent claim we had was an issue with our sink and the garbage disposal. We called HWA and put in a claim. They sent a vendor who was very courteous and prompt on their first visit and then stopped responding to any of our calls. They never came back and did the work they were supposed to do.

Back in Illinois, our realtor told us that Home Warranty of America was a good thing to have. Then when we did transactions to buy a new house, we took home warranties with the seller. Contacting HWA, though, was a nightmare and they're not extremely proactive. We had two claims, one on our refrigerator and one on our water heater. They had a hard time communicating with each department within Home Warranty on who would analyze the parts that were to be fixed and who was going to place the order of the water heater. They also had a hard time talking with the plumber that they wanted to work with. It was so frustrating because it took forever and they were not making any progress. In the end, we told them to give us the payout and we'll a find a walk-in plumber within 24 hours. So it cost us a little bit more money but we had the water heater replaced and we were back in business.

My refrigerator stopped cooling back in June 2017. It is now October 2017 and my problem still hasn't been fixed. HWA said a tech from a company called Air Force One would come out. They never called. I called them myself numerous times. Finally after some weeks, a tech answered. I was on my lunch break. He said he could come out that day. I said I'm at work and it's too late to make arrangements. He said if he didn't come out today then I will have to wait 3 weeks because he's going on his honeymoon.

We signed up with Home Warranty of America when we first bought our house and it was an easy process. We went online, signed a few papers and that was it. Their reps also sent us all the forms and told us what was covered. Submitting a claim was good the first time. We have our furnace and our air conditioning covered. My only bad experience was that I had one person come out for my air conditioning unit but didn’t fix it. They kept coming out and recharging it, so that made me very upset. I told Home Warranty that I didn’t want these guys anymore. I had to have somebody else, so I don’t use that company anymore. But as far as when they come out and I only pay the service charge, that’s not a problem because I only paid once. It's just ideal wanting the claim done on the first time. The next person from another company who came out looked at my AC and said that the unit needed to be replaced.

The house already had Home Warranty of America when we bought it and we just kept renewing it for twelve years now. They’ve done a great job for the most part. The renewal process is automatic. They just send me an email and say they’re going to renew it next month. If I don’t contact them, they renew it. The reps are good. They’re always concerned when you call and they make sure that you’re safe and in a survivable situation. I usually get through the phone in a minute or two whenever I call them.

I had a choice of a couple of different companies but Home Warranty of America had a 13 month for the price of 12. We picked HWA and the real estate agent handled everything else from there. The signup process with HWA was seamless. I initially set up the claim through their website and then I'd get a callback. I've submitted claims for an electrical issue, a plumbing issue, and then an AC issue. But the contractors is a hit and miss. I've gotten some really good and not so good ones.

Our realtor recommended Home Warranty of America when we purchased our house. They have 13 months of coverage instead of 12, and we haven't ever had any issues with them so we stayed. We've also had some things replaced, and we were grateful that they were on board with this. Filing a claim is very, very easy. I do it online most of the time. Their website is easy to use too and the response is good unless it’s a weekend. They're not going to call you very quickly back on a weekend so that's mostly where the issues have been. Also, we had a little trouble getting the person they have designated to do our job call us back sometimes. But other than that, the other problems were usually rectified fast. As for the technicians they send out, we've had good ones, but the exceptional people would have yet to come out. But still, we're happy with the work. They get the job done.

Being with Home Warranty of America since 2008 has been a great experience. I like this company a lot and I have already recommended them several times. My realtor that sold me my house suggested HWA and was the one that signed up for us. Because my house is older, I call HWA a lot. I’ve submitted many claims and the process has been very easy and good, and they’re very helpful. However, I’ve had one bad experience with a company that was picked. I recommended HWA to not have that company on their list anymore and they were very receptive, so it was great.

I purchased a home that had HWA that was bought by the seller. We've had them for six months that we were at the home. We needed the air conditioning fixed and it was hot. I wasn’t familiar with home warranty services and how they worked. I wanted to be able to talk with someone in submitting my claim rather than do something online. It was a slow start and it was really hard to get a hold of anybody on the phone. I'd be on hold for extended periods of time like 20 minutes so I had to be patient to get to talk to someone. It was a little frustrating having such a hard time getting a hold of someone but once you're on the phone with them, they'd be helpful.

We had a leaking hot water pipe so HWA sent a plumber out to fix it. They did not let us know ahead of time that they didn't pay for opening up concrete. So in the end we had to pay most of the bill. I canceled my contract with the company.

My mom has been with Home Warranty of America for about 10 years. She bought the house in 2007 and the seller included the warranty with the house. The realtor was also the one who filed up for the service. We’ve had issues with the air conditioning and water heater and my mom submitted claims for those. Their contractors have been great, but we had one issue with one of them. The contractor who worked on the refrigerator issue told me one thing and he actually wrote one thing down on the paperwork. Then they submitted another, so I ended up having to pay to have somebody come out again for the refrigerator because they lied even though I had paperwork proving that they lied. Other than that one incident, it’s been fine with them. The warranty does what it’s supposed to do.

I like HWA's cost and I've been with them for three years now. I’ve submitted claims by phone and online and they’ve both been very easy to do which I appreciate. Their reps addressed my complaints quickly and got the paperwork submitted. But when their subs make appointments, sometimes it can be three or four days before they can have time to see you. When I had a water heater leaking that I had to stop, the first contractor said that it would take three or four days before the they could come out. That was on a Saturday and HWA helped me get in touch with another vendor. But they also couldn’t come on Saturday and could come out on a Monday or a Tuesday.

I looked at the internet and decided to pick Home Warranty of America because of the coverage, price and service. Submitting claims has been very easy. I can go online, I can also re-contract and open any claim online. The companies call very soon after I make the claim. Sometimes it takes some time when they need to order some pieces but the service is fine. The reps were very good and courteous. If they don’t know anything, they will research or speak with somebody to check about it and call me back.

Our realtor chose Home Warranty of America when we bought the house two years ago. I was a realtor myself years ago and I was familiar with the company. On our first claim, we had a bad experience. We live in Minot, North Dakota and it's complicated because there were no people who would do the work for a washing machine that failed. The warranty company couldn't find anyone to do the work so they were just dumping it in our laps. Then they said that I had to figure it out and we tried but couldn't. That's when a sales rep came along and in the end, they gave us a cash settlement instead of helping us with the washing machine that we had.

I had an older home and it just seemed like less headache to use Home Warranty of America than to go find someone to fix things if something breaks. Signing up with them and submitting claims have been easy. Everyone I've talked to has been nice so far. My latest claim was for my hot water dispenser and it's working fine now. There was a time when they didn't want to replace my air conditioner but they ended up having to replace it. I decided that I had to replace the AC as it was just not working. However, they would come out and make it work piecemeal. It literally crumbled when they replaced it. The tech said that the heater should have been condemned but Home Warranty wasn't willing. The tech said I could have ended up breathing toxins in the air.

This company steals your money. They lie and close your claim to delay the process. After admitting to their huge mistake and saying our claim was covered, they offered to pay $317 of a $7000 bill. They intentionally left us with no AC for the hottest months of the summer in Georgia. DO NOT GIVE THIS COMPANY ANY MONEY - they are thieves!!!

Our realtor, when we bought the house, recommended Home Warranty of America. Signing up with them was really easy. The reps over the phone were very helpful and filing a claim was easy as well. The people who did the work were good by coming out and getting my claim all taken care of. I’ve been very happy with HWA. My experience with them has been very pleasant.

When I bought my home about 12 years ago, Home Warranty of America came with it and I continued to use it every year. The claims I submitted have always been taken care of very smoothly. However, when I filed a claim for toilet repair, they told me that the part that was needed for it was not covered and the sales rep and I got into a heated discussion. I told them that they advertised on the front of the policy that plumbing is covered. Their argument was if that particular part is not listed, then they don’t pay for it. I asked which page I can find that particular part and the conversation deteriorated after that. I finally hung up. I recognize the fact that I was angry, and you shouldn’t try to negotiate anything when you're angry.

It was extremely hot in the summer and we reported that our air conditioner was broken. We called 30 times in 7 weeks and every day we called, they said they will call me back and give me what they'll pay for but they never did. We had to buy two sets of portable air conditioners because we kept waiting on them. Home Warranty of America paid for nothing until we finally got the supervisor and they gave us $800 out of $10,000 we paid for the air conditioner. The contractors that came out were very wonderful and they felt bad about what happened but they can't say anything. Home Warranty of America has on record all the times I've called them. We had a couple of things fixed because we were going to drop them. Home Warranty of America is not that great and I wouldn’t use them again for anything. We renewed by accident but now we removed our credit card and we never want to hear from them again because we feel it's a scam.

When we bought our house two years ago, our agent purchased the warranty from Home Warranty of America for a year for us. We got to compare it to other home warranty providers, and we found it to be the best choice. Their representatives have been fine. We had to use it twice in 2016 and the process went smoothly. Submitting a claim so far has been very easy. I called them and they gave me the recommendations on what to do and the providers to utilize. The situations were resolved. When we renewed the warranty this year, we paid a partial payment and then did the rest monthly, and they don’t do it that way. They fixed the issue quickly, and the refunds went in promptly. But right now, they don't provide what we wanted to do. You either have to pay it all off or you do the whole thing monthly.

I'm in the real estate business and the company that we are franchising required that we either provide home warranty or the buyers waive their desire to buy one. And so, they have another company and I really wasn’t satisfied with that company. So, I met with our rep, Leanne, and we talked about it and did some business with her. And then, I bought a place and I wanted to have a home warranty on my own place so I called her and told her that, and she set Home Warranty of America up for me. Signing up was pretty easy, and I've renewed it for the last three years. I submitted a couple of claims, and the process was simple, easy, and they seem to respond timely. The things they repaired are working well, and all is good. It’s been a great experience.

My water heater went out. So, we put a claim in with Home Warranty of America but we couldn’t get it because we don’t have the serial number. They kept saying that they need the model number and the serial number and I told them it’s not on the tank. I’m blind and I went all around it but couldn’t find it. My son-in-law even went up there and couldn’t find it as well. The man told me that it was like it had been torn off during shipment. I did not tear it off, but they would not believe me and I'm tired of being called a liar. It was horrible. Their rep said they will not pay anything on the claim. But a friend of mine talked to somebody and they paid around $300 or $400, but I got another tank and it cost me $1,250.

We’re happy and really satisfied with Home Warranty of America and we just renewed our warranty with them. Our realtor recommended them when we purchased our home and signing up was easy. So far, we’ve only submitted one claim, we did it by phone and they were really good with their service.

I’m upset that the claim for my refrigerator has been ongoing for five months and it still hasn’t been fixed. I called Home Warranty of America, and spoke to a lady and she told me that she could take the claim. She asked me about the usual information that they take and then I told her that I was calling because my refrigerator still wasn’t working properly. The tech person came out and fixed the part of the refrigerator that wasn’t working. But I thought the whole refrigerator wasn’t working. It wasn’t filling out air. So I called back the company and told them that I needed them to come back because the guy didn’t fix the refrigerator right. They asked me if I have the claim number of the person and the name who was working with me on that. I told them the details and they said they were handling it. They called me back and said the man would be back out to fix my refrigerator.

I've had my warranty with Home Warranty of America for nine years and it has been fine. It was included with the sale of my home. The sales reps have been good and, in all the claims that I filed, I've never had a bad experience with the rep. Normally, the technicians that have come out were good. I had one guy who was amazing, and apart from him, there have been some other technicians who came, but I was not impressed with one or two of them. For the most part, however, everyone has been very friendly. As for the ones that I had an issue with, the issue was eventually resolved. Over a year ago, I had an issue with a technician and a customer service rep promised that I'd get a call back and a follow-up, but I did not receive these. They do follow-ups for parts, but not for the actual work after it has been completed. On the whole, though, it has been good with Home Warranty.

My HWA warranty came with the house I bought and I've had them for two years now. My most recent claim with them was for my dishwasher and they were able to fix it. The contractor who came was great and very accommodating. It’s always better to have a dishwasher than not have one. I'm glad I have HWA.

A policy with Home Warranty of America was on my home loan when I bought the house and it was easier to just renew my policy with them rather than go with another home warranty provider. Renewing my policy with HWA was easy to do online. My interactions with the rep were good. But when our AC broke, I had to call back several times because, apparently, the repair work didn’t cost me just the $100 deductible. Instead, it ended up costing me $500 because certain things weren’t covered. Other than that, the tech was good and polite, and the performance of my AC has been sufficient since the repair. I've been with HWA for a year and my entire experience with their home warranty has been fine. HWA has been sufficient and they got the job done.

I had an issue with my air conditioning system in the summer of 2016 so I called and filed a claim with HWA. My claim was filed on or about June 2, 2016. HWA sent out the 1st contractor of their choice and that contractor came out and said that it was my control on the wall and changed it out. Well that was not the problem because the issue with my air conditioner still persisted, my control was one that I used to do more than the one that I was given to that only turns the unit off and on and is very simple. I called HWA and a second contractor was assigned and that contractor never called me and never showed up. I called HWA and a Third contractor was called and that contractor stated that it was my TXV was the issue and then stated that my air handler may need to be replaced. The information was sent back into HWA. There was no follow up call was ever made during the claims process in 2016.

Whoever had suggested Home Warranty of America to me said they were one of the better companies to work with, so I went with them. I had bought homes with my husband but after he passed away and I was living on a specific income, I wanted something that would cover what I would not be able to afford. I renewed every year and kept them the entire five and a half years I owned that home. I put that warranty on the buyer of my home and that is a warranty I insisted on having in my new home. I had a huge incident in submitting a claim and they took great care of it and of me and that’s why I renew it every year, and I will not stop renewing. I already have recommended them to everybody I know that buys a home. They’ve been nothing but awesome with me. I will not own a home without having Home Warranty of America.

I got my Home Warranty of America policy as a gift when I bought the house. Some of the appliances were very old so as a buyer incentive, the bank paid for the first year of the policy and my realtor paid the second year as a gift. So I just continued with them. My experience as far as submitting the claim with them was painless and I do it over the phone. However, I’m considering terminating the policy because I've called several times for my refrigerator and they were never willing to replace it even after I have called several times for it. It is also the same with my furnace and they still try to fix it instead of just replacing it. By the time we pay our deductible three or four times, we can already invest in another one. Nonetheless, they did get the stuff fixed so our experience was just okay.

The age of our house made my husband do some research on home warranties on the internet. We got Home Warranty of America and when we submit a claim, a repairman comes out and checks if the unit can be fixed and whether or not the cost of repair is economical. Our refrigerator broke and people came out to look at it. They couldn’t repair it, so we chose to take the buyout and purchased a new refrigerator. We also filed a claim for a washing machine and the tech determined that it was not economical to repair it. He recommended replacement, so Home Warranty did. Now, I have functioning appliances. They have great service, and we’ve been satisfied.

Home Warranty of America had good reviews when I searched online. I signed up for their service and they took care of me in a timely manner. Their service was on point with everything and that’s something I value. The sales reps were friendly and I had no issue with them. To submit a claim, I just called and told the claims reps what my problem was, and they found a contractor that could take care of me.

I have a very old subzero refrigerator so I looked into home warranties. Home Warranty of America have a better reputation and signing with up with them was easy. The reps are fairly accommodating and I like to talk with them when submitting a claim. A lot of times there's a delay and they give a contractor out of our area. So when the contractors start to come, they then call to say that I'm out of the area which is not good. Still, it's easier to get a hold of Home Warranty of America.

My daughter got Home Warranty of America for her house and we've had several claims. In the most recent one, they replaced the thermostat. It wasn’t staying on the same temperature. It was jumping back and forth. I submitted a claim over the phone a month ago and the service rep was excellent as well as the contractor. We've had the service for over five years and I’ve never had a problem with them. I’ve recommended them to several friends already.

Home Warranty of America is the only one we have in this state and they were recommended by my sister. We’ve been with them for a very long time and we’ve been satisfied. Submitting a claim with them has been a simple process, and everything has been fine.

Three people recommended a home warranty to us. One of them was the realtor and she strongly recommended that we get one. Among the companies they recommended, Home Warranty of America was the cheaper one so we went ahead with them. I filed a claim over the phone when our well started acting like there was something wrong with the pump. Their claims agents were very positive, friendly and very professional.

I'd like to start off by saying that I made this account specifically to review this company; that is the ire with which they have left me. Upon making a service call with them, they contact one of their contractors that will then contact you (supposedly) and you will owe them $100. If you happen to be in a family that works 9-5, be prepared for at least one of you to miss a half day of work in addition to that, as every contractor they have has terrible hours of availability, and almost always terrible reviews on their own.

I had another home warranty and I had a problem with them so I went to Home Warranty of America. I like the deductible amount they offered. Signing up and filing a claim were both easy. They have done well but I don't like the $75 deal but that's what they do. Other than that, they have done well. I like HWA and I've had a good experience with them.

When we bought our condo in 2007, we were asked if we wanted to have a home warranty with Home Warranty of America and we said we did. We paid for the warranty and we've used it ever since. We paid by the year and we weren't doing monthly payments. As my sister used to say, she’d hurt once and get it over with. It was a good idea to keep the home warranty to cover repairs of our air conditioning and appliances. We've used it three or four times in the past and we've been very happy with it.

Unclogging AC primary drain line - A simple task which is covered under American Home Shield -- Guess what HWA doesn't cover that - saying a maintenance issue. For $5 work - they charge $100 service fees and still refuse to so that mentioning maintenance issue. P.S. I called local contractors and got that done for less than $70. Needless to say I am dropping them and filed a BBB complaint for shady business practice.

Seller bought this warranty for me at closing. Washing machine broke today - called ($100 service call to HWA) to get someone here. They have 48 hours to respond. Are you kidding me?? Called the appliance co. - answering machine - no name. "We will call you back in the order you called in". Not even sure I got the right place as they don't identify. Had a homeowners warranty in VA and was called within 30 minutes and an appointment was set. This place is a call center. Not reliable. I can get someone out here cheaper than $100. Ripoff!!

My husband was retiring and our house and the appliances were 10 years old. I thought it might be a good time to get a warranty because things don’t last forever. The lady that I used to work for told me that she used Home Warranty of America, so I checked them out. Their price was a bit better than a couple of the other ones I’ve checked, but it’s mostly because they came highly recommended that I went with them. Setting up with the service was very easy and I have done two claims already. The first claim was last year over my disposal that stopped working, and they replaced it. My second one was with the air-conditioning system and that was a situation where I got a bit aggravated.

We purchased and moved into a home and we weren't sure if we needed any other extra expenses in case anything went wrong. I had a warranty company the first year I was out here and their service people weren't any good. So I went to find another home warranty company. My daughter uses Home Warranty of America and told us they covered just about everything and that they were efficient in the people they sent out. I've been with HWA for four years now.

I am a part of a property management company and we handle work orders. The beginning of the claim is a little difficult because their customer service representatives don't understand that as a property manager I represent the owner of the property and I have to put in the claim. It’s a little difficult to get through that initial, “Hey, this is who I am and this is what I’m trying to do." But after that it gets a lot easier. Also their technicians are good and fast. I don't get any complaints from my residents. They go out there and complete the work. After the work is done I send out a survey and I typically get good results. Everything is good to go and the residents don't have to worry about anything.

We used to have a home warranty with a different company for quite a few years. The companies that they contracted with were incompetent and had inferior service and workers so we switched to Home Warranty of America. So far, they are better in all aspects. I contacted them one time because the heating element in my dryer went out. The first time they attempted to contact a service company, the service company never came to our home. When I called the second time, Home Warranty tried to send another company, but they were located in Everett which is north of Seattle and I'm 60 miles southeast of Seattle. That’s a long distance for them to come and that was their reason for not coming to this area. When I called Home Warranty back, I told them that I wanted somebody who was local that could repair it and get it done. They contacted somebody in Tacoma, which is just 18 miles from us.

Just purchased a home with a contract with HWA. We had plumbing issues and called to get service. Because I noticed a leak under the kitchen sink before the effective date they refused to cover it. Previous owner also capped the whirlpool bath, I'm guessing because of a bad pump. They also refused to cover it stating it was pre-existing even though the home inspection did not list either problem. They also upsold me additional coverage saying it would cover the tub and fixtures from hidden.

When I bought my mobile home, Home Warranty of America was in the paperwork. I’ve submitted quite a few claims to them and I always call them to do that. I don't like doing things over the internet because it's more efficient to talk to a person and I've always had good service. The most recent one had to do with my air conditioner. It wasn’t working right and I had to have somebody come out and check and fix it. I've lived in my mobile home for six years and Home Warranty of America has gone out every year for one reason or another and they've always been very well to fix it. I'm very pleased with them and I would hate to be without them. I would recommend Home Warranty of America.

Home Warranty of America provided contractors that have worked with us and there is also the excellent performance of the work they do. I'm satisfied with the service. If I would have something done, I get it done with great expertise. Other sales representatives tell you something but they do the opposite. With Home Warranty, there's a person who's going to perform the work and if you’re not satisfied, you can also respond back to them. I had several claims which I submitted by calling the brands of what I was requesting a work to be performed for and they would tell me what has to be done, give me an estimate of everything and tell me how much I have to pay upfront. There was work to be done on my sump pump and the performance has been excellent since the repair. They just need to continue doing those special good work.

The last 3x we used HWA, the company sent out people that didn't show up, didn't call to reschedule, and didn't fix problems. After NUMEROUS calls/ complaints, we still had difficulty getting items fixed in timely manner. They do NOT follow up during Copenhagen claims & it is IMPOSSIBLE to talk to supervisors! They waived our $100.00 fee the last TWO times! Really!? Not enough for all the stress and inconvenience!!! No A/C for a week - A/C company said they would show up a day later - no show - not once but the next time also. HWA SENT NEW COMPANY - which finally showed up when they said they would after other one didn't & it was fixed in 5 minutes! Refrigerator needed a fan! Company didn't come for 16 days! Meanwhile, fridge was working so hard that it shut down and we lost all of our food in the freezer!

When I bought my home, the first year with Home Warranty of America was provided for me and I continued to renew it. Their price is okay and they send a good service personnel every time. I either call them or go to the internet to submit claims. I tell them what's wrong and they give me an order number and then they call the contractor and let me know who it is. Also, they tell me to give the contractor a call and set up the appointment if I won't hear from them within 24 hours. The only thing I didn’t like is they kept fixing my 30-year-old AC unit instead of replacing it. And they said they would do it until they could no longer find the part that it needs. After being with them for eight and a half years, they could have replaced my AC after it went out the fourth time, but I ended up buying a new one on my own.

Home Warranty of America have done nothing with our last two claims. I've been waiting three weeks for my air condition to get fixed. They told me they had already ordered the part but they hadn't ordered it. They told me I got to pay $3,000 for the inside of my unit and I thought they have me fully covered but it's not the case. I cried last week. They got recordings on me, "I'm begging you, can you please get out here and just fix my unit?"

We got Home Warranty of America when we purchase our home and we've been renewing it since then. I've submitted claims over the phone and their claims representatives have been very courteous. They had been helpful and they were always prompt in getting service out to me.

The mortgage company arranged for the year’s worth of coverage with Home Warranty of America. Their reps were good. The techs they’ve sent out were all very good and helpful and they all did their jobs, too, up until recently. Early this year, I had a problem with my air conditioner, and the young man who came out just looked at it and told me it was old and it couldn’t be fixed, but he couldn’t authorize a new one either. I then told him to let HWA know but he said the company won’t replace it. And then he left and I got charged $60 for the visit. I went ahead and replaced my air conditioner.

We've been with Home Warranty of America for 12 years. I stay with them because they are fairly responsive and they have a wide network. It's very easy to renew contract with them too. Also, their customer service people have been very empathetic. However, my experience in submitting claims have been mixed. Sometimes their network is not available right away so I have to wait a few days. I’d propose somebody that I know to come and fix the problem, but Home Warranty of America would not approve it. On the other hand, the techs that they've sent out have been fairly competent. It’s just that they should widen their network more so that they can find somebody who's available when we need them right away.

I had Home Warranty of America in the past. The warranty was added when I purchased the house and I’ve added it each year after. My interactions with their customer service have always been great. I’ve always had somebody that has gotten right back with me and they’ve always carried through. Also, the quality of the repairs have always been good. It has always been handled correctly and they were always done to my satisfaction. It has been fast and they have been friendly. I'm very satisfied and very happy.

Our house was bought through repossession and Home Warranty of America came with the purchase. We continued using the home warranty and we've been paying it on a monthly basis. And the very first year, they bought us a new water heater, which was great. However, when they did a buyout on our old washing machine, we had a problem with the replacement front loader. It was brand new but the whole feel around the drum is all moldy and it won’t stop molding. They can’t do anything about it. So, I’m stuck with it and it’s not very pleasant. Other than that, we like HWA. They’re good people, and overall, our experience has been very good. And we’re going to continue with them because we like the service that we get from them. I would also recommend them to a friend.

It was easy signing up with Home Warranty of America but I needed to wait. When I moved in, the water pipe outside the garage door leaked. I filed the claim online and then I called Home Warranty of America for that. They said that, because it’s outside my garage, it’s not covered, and I’m not happy with it. They just made some excuse to refuse my claim. One time, I opened the garage and I could see on the wall inside but we need to send another person to open it. The wall is not covered to close it and I want to fix it so I need to call another service by myself. Home Warranty of America is okay but the coverage is not really what I need.

Customer service sucks. Had a plumbing issue (sewage backing up in house) on a Sunday. Called and asked and set up a plumber to come. Was told it wouldn't be till Thursday. With that said, no baths, washing clothes. Flushing toilets etc. I have 5 females that live with me, we made it work out until that Thursday. The plumber came and said he didn't see any problems. That it must be my septic. So I spent a $100 for him to do nothing and paid another plumber to come ($200) only to tell me that the septic was working. That it has to be the lines.

When I bought the house, the homeowners bought the first year of the warranty with Home Warranty of America. I renewed it every year online and if I wanted to add options, it's easy. Signing up with them was good and the last time, I didn't re-up because I knew they'd renew it automatically if I didn't get back to it as I was busy when they sent me a couple of things. When submitting a claim, I like talking to a person better so I tend to call on the phone. They're prompt in getting back to me with who's taking the claim and their phone number. They'll tell me to call them within 24 hours if the supplier didn't call me, although they usually do. However, I haven't had a good experience with the suppliers that they use and I get a different company everytime.

We had a home warranty on our previous home, so we got it for the new house. One of our contractors recommended Home Warranty of America and it was better than the other warranty companies I encountered. One company we had filed for bankruptcy and didn’t even take care of our claims, but Home Warranty of America always came through. I signed up for their service online and it was easy. I have submitted a claim over the phone. They took my information down and e-mailed me the confirmation and the name of the contractor who would call me. Also, the contractors were all good and reliable. They came out and fixed the issue and I had one contractor that couldn’t fix it the first time, but ended up coming back and fixed it the second time. They were good on their follow-up.

We have used Home Warranty of America for two years for our home. We have submitted smaller claims due to plumbing & garage door problems. For the most part, the smaller claims are easy. Our 20 year old AC is going bad. The technician that this company sent out says that we need a new AC unit. This occurred last week, and now when I call for updates, I am getting the run-around, with no calls back, and no more information. I am also not sure if Home Warranty of America is going to do what the technician recommended. The temperature in our home is 80 degrees, and I have small children. Despicable.

Home Warranty of America provided me good service at first. I filed the claim online but I've done it both ways before. When I file a claim over the phone I know the reps follow their script to get the information. They get someone scheduled right away and they call me back to let me know. Last year I filed a warranty claim for my air conditioner. The service provider came out and made a note on it. There was nothing he could do because the evaporator coils in the condensing unit needed to be replaced on both units in my house.

When we bought our house here in Prescott Valley, Arizona, our real estate agent paid for one year of home warranty with Home Warranty of America for us and we've renewed with them for 11 years. When processing a claim, it’s usually good. They’re steady, they show up on time and do what they’re told. Last year when we were in Williamsport, Pennsylvania, my neighbor called to tell me the water heater was leaking. So, we called Home Warranty of America and set up a time. They came out and replaced the water heater. My neighbor paid them $75 and I repaid my neighbor when I got back. I got home and the water heater was in. It was good dealing with the rep and we’ve always been very satisfied.

Home Warranty of America was part of the package when I bought my house and they were there when I needed them. The reps are professional and friendly, and they provide excellent care to me. The team is concerned and they provide follow-up surveys to inquire in regards to my impressions about the services I’ve received. It’s been a good experience.

I’ve had Home Warranty of America for a long time and it’s nice to have that peace of mind. It is easy to submit claims and their customer service reps are the best too. You call in with a situation and they’re all over it. Then they get the people out here, give me a phone number to call and set up a timeframe. For the most part the people HWA has sent have been good. I’ve only had a couple of times where there was a bad apple. Once, the plumber decided he was going to get mad because the two pieces of pipe wouldn’t fit together and started jerking and banging on the pipes with his fists and his hands. He ripped the pipes that were working in the basement, out of the toilet upstairs and part of my upstairs bathroom.

We picked Home Warranty of America when we bought our house from a realtor. We call them when we submit a claim and it has not been too difficult. Their reps, as well as their technicians, have been fine. I would recommend HWA to a friend.

My realtor suggested Home Warranty of America and signing up for the service was fairly simple. There have only been a few sales reps that I dealt with and they've all been fine. I submitted a claim for my plumbing a while ago and it went just fine. Home Warranty has been fine overall.

I sold real estate for 20 years. I never dealt directly with Home Warranty of America because I was in a different state, but I knew the value of it and they have been right there every time. When I bought our house 14 months ago, I asked the seller to provide a home warranty for me, and they chose Home Warranty of America. I would’ve paid thousands of dollars if I hadn’t had one. While there have been some glitches, it’s not enough for me to say that I’ll never do business with them. I had to have my furnace replaced within a week of moving in and we had to go through several repairs. On one of them, the repairman just put things on there. The guy that finally came out did the job right, pointed out and educated me on the filters and stuff that I had no idea was on the furnace. So, he not only fixed my problem, he educated me on how to work it properly.

Before we bought a house the real estate agent recommended Home Warranty of America and he said that it is the good one so we got it. A contractor they sent came to fix the shower but after he left the water is dripping almost a week. Sunday night he called and said, "I'm coming Monday." But he did not show up. Then my husband talked to Home Warranty again and they said something's missing. But nothing's missing. He didn't fix it. That's the problem and I'm still waiting. But HWA did good. They provide everything and if we ask something they come.

I’ve had Home Warranty of America since we bought our new house and so far my experience with them has been great. It is state law that warranty is purchased by the home seller and I've just extended it since then each year. I've done a few claims with HWA. I try to fix things myself first and if t looks like it’s going to be something I don’t know how to do I get in touch with HWA. Submitting claims is easy. I usually get online and do it and they send me an email telling me which subcontractor the claim was sent to and who to expect a call from. Then I hear from the company that will do the repair.

I'm from Houston and I moved to Austin four years ago. I bought several almost new homes from Weekly Builders that I use for lease houses. My realtor steered me onto Home Warranty of America at the closing. Since then, they’ve d called to have me renew a couple of policies I got and I told them, “No.” I had enough to last me for a while. The people they sent out a year ago which were four different guys and four different problems in the same unit in the middle of summer, they just couldn’t figure what the problem was with the air conditioning units. They changed providers and the new bunch that they gave me took over here for them and they did okay.

When I bought my house, the real estate agent recommended Home Warranty of America. Also, the previous homeowners already had it and it was in effect. I have filed claims for the water heater and the air conditioner, and my experience was good. I had to pay the $100 copay for them to come out although they didn’t have to do any repair. The appliances are still in working condition. HWA got very professional people overall.

My real estate agent gave us Home Warranty of America when we bought the house, and we stayed with them because she gave it to us as a housewarming gift. We’ve been members for around 11 years and they’ve been very cooperative and have done everything I asked of them. I've had several issues and they were helpful and quick when I submit claims though I haven't had to call them in a couple of years. Overall, they were good, helpful and prompt.

Home Warranty of America was in with the agreement when we purchased our house. We renewed our coverage and we've been with them for three years now. We've had one claim and they were readily available when we called them. The technicians came right out and did a good job.

The worst company ever just charged me 385.00 dollars to replace a 350.00 dollar part. Never would recommend these people for your warranty. They are very rude. Will not let you speak to supervisors. Worst place ever and taking 2 weeks to repair ac in 95 degree weather. Have 87 year old mother spending summer with us and no ac. So do yourself a favor. Do not waste your money buying this product.

We had Home Warranty come out a long time ago to fix our old stove and it needed to be replaced. The stove has been here even before we were, and we’ve been here for 14 years. We’ve had their policy for a good while but we may have had another company first, then we switched to them. We were looking for something better and we found Home Warranty of America, and I got the paperwork. However, they can’t bring the price back down to when we first got it, but other than that, everything’s fine.

Home Warranty of America had the best price according to what they had to offer. We signed up with them two years ago and the process was easy.

My brother referred me to Home Warranty of America. The sales reps were polite and helpful and submitting a claim was easy. I had an issue with the air conditioning and the technicians didn't work off hours but it was fine. Since the solution they offered was not one that was going to be a very wise decision for me long term I opted to buy a new air conditioner and take the much reduced price. Overall the process was fine.

I have tried to use this warranty for the first time due to a water heater breaking and flooding my basement. I followed the steps for their claimed, super easy online claim filing. I did what was asked of me online, and was informed that I would be contacted immediately for my concern. 14 hours and a 100 gallons of water later, I have to call them. I did research on the vendor they had planned on sending, and to say the least, I would not trust these people in my home. After calling them and telling them my concern with their first vendor, they were going to send another with worse reviews. Having to call a plumber for an emergency repair is costing me more. They said they will not reimburse anything unless this plumber calls them with a crazy amount of stipulations. I have called to cancel this warranty due to it being useless, and they want to charge me to do so. All home warranties leave a lot to be desired, but this one is completely useless.

My mom had Home Warranty of America and I took over her account three or four years ago. They have a web page for renewals so it's pretty straightforward and it was no problem. We've submitted a claim a few times over the years, but the online submission does not seem to work. However, calling to submit a claim has been excellent. When the techs come out, it's fine, but I had a few times when no one called me back.

I've been with Home Warranty of America for a while. I heard about them through my insurance company and I chose them 'cause I wanted them to be mine. So far, everything has been fine and they seem to be nice people.

When I bought my house, I looked at the different home warranties. I also looked at recommendations found on the internet and went with Home Warranty of America. Signing up with them was very easy. I file most of my claims online but occasionally, I have some issues online, so I have to call in. They've been easy to deal with the last four years overall. I've had everything fixed. So far, everything's been good.

I submitted a claim one day and the next day, I had somebody at my house. I had three different things done since I bought my home two years ago and I didn’t have any issues with the technicians who came. It's been great with Home Warranty of America.

My interactions with the team from HWA were sometimes good and sometimes not. The last claim I submitted, I didn’t hear back from them for three days. By then, I already had the issue fixed. I’m paying for the service, so when I don’t get a callback for three days, that’s an issue. The other few times have been okay except the one where I had to pay for all of the freon in the air conditioner. Also, their customer service is not great. They can be kind of rude and they’re impossible to get ahold of sometimes. They need to work on that.

I had a horrible experience with Home Warranty of America (HWA) and the insurance service that they provided. Before the story, my claim is still not resolved yet. I purchased a home in Los Angeles, CA at the beginning of this year, the house came with HWA that the previous homeowner bought. After a couple of months that we moved in, we found that the AC was not working, there is no cool air coming out. So I called HWA on the 22nd of June, and filed a claim, they send out a contracted tech team to check on my AC, and they found that the compressor was out, so they told me they will try to get a new compressor. Then I waited over a month, and there still no response from the HWA, during the waiting, I called them countless times to follow on the update. They always replied that they are waiting on the contracted company to provide some information.

The service that I received when I submitted the claim was good. However, I had an issue because the service company which they sent filled up my air conditioning unit with the wrong freon. After four months, it failed again. When I called HWA back letting them know about the issue, it was a pain. They told me they can send the guy and I told them I didn’t want this guy anymore because he put the wrong stuff in. They told me it was between me and him. They can send him only to fix it. I went with the other company they told me to go. They had to flush my whole system and everything for over $2,000. I am trying to get my money back and HWA isn't helping me out with it.

My experience with HWA in replacing one of my central air conditioning units has been horrible. To begin with, it is been over 1 month and we still don't have the equipment needed. Their process for informing the customer on the repair process is terrible! There is not a single email or phone call to me letting me know if there is a hold-up and why, or what information they need. In my case, they required my approval for some non-covered costs, and it caused the whole process to stop until they had that. If it wasn't for me reaching out to understand a status, it would probably still be stuck. The service provider they dispatched has very little knowledge of their systems and process as well, and he can only do what they ask at nights when he is not in the field. The whole experience has been incredibly disappointing and frustrating. I would not recommend their service to anyone.

I have family members who are insured by Home Warranty of America and they recommended it. We've submitted claims several times and it's an easy process. We did our boiler and freezer and it went smoothly. But some of the features I don’t understand why they don’t cover it. I had a fridge and that process didn’t go through well. I did not know what was covered and what wasn’t covered under the warranty so I still had to pay for the repair person. I didn’t know that even if it’s not covered I still have to pay them. Overall the representatives are always helpful and they're informative but some of the stuff I wasn’t aware of it through the contract.

Our warranty from Home Warranty of America came with the deal when I bought the house five years ago. Signing up was easy. My wife typically makes the phone calls with the reps and she finds everything with them fine and professional. But we had one hiccup a few months ago dealing with our AC unit and getting the repairs done in a timely manner. We worked with the management team and they sent someone out fairly quickly. We got it resolved, although it took some time. Other than that, no problems. Everything’s great with the AC after the repair. I’m satisfied with Home Warranty of America and I will recommend them. I’m overall a satisfied customer.

Home Warranty of America came with our house and the people who came out to our house gave us an actual invoice to show me what it would’ve been if I would’ve paid for it directly. Their normal service charge is $115 an hour. I get billed $100, so I save $15. But I’m paying $50 a month for this program, so I didn’t save anything and it’s not doing me any good. And then I’ve heard from different people who worked at HVAC vendors and home warranties that they’re told not to fix anything but just patch it. So, even if it does not work, they’re not going to fix it, they’re just going to patch it. Once my year is up, I’m not renewing it because it’s a waste of money.

I’m a realtor and my company works a lot with Stewart Title and we heard of Home Warranty of America through them. Signing up was okay. I did it online. The service has been bad, though. I use them for a rental property that I personally own and almost lost my tenants over Home Warranty of America. It was bad in terms of getting someone out there to do the work and bad in terms of trying to get reimbursed. My management company had to pay and then Home Warranty of America reimbursed. It took six to nine months to get reimbursed. It’s just awful. I will not renew next time. Overall, it was a very poor experience.

Signing up with Home Warranty of America for the service was pretty easy and my interactions with the reps have been acceptable. I’ve filed a number of claims and they’ve been related to appliance issues mostly and they are generally resolved satisfactorily. Some of the vendors are a bit questionable and some have limitations on what kinds of things they can work on that aren’t discovered until after the fact. Overall, Home Warranty of America is a reasonable and acceptable solution on the home warranty front.

I like how HWA's website was laid out. It was easier to see what was included or not included in the price and it was easier for me to do my own research before choosing a provider. My lender had given me a list of four different providers and Home Warranty of America was the only one where I could see line item by line item what was covered in the cost and made it easy to add on things that I wanted to and leave out things I didn’t need instead of grouping everything. I recently renewed and that was also easy to do.

I like Home Warranty of America's brand, reputation, and price so I decided to pick them. I like that they engaged with me as a human being in an attempt to solve my problems, as opposed to defer them and make them my problem. They took my comments and complaints seriously and they gave me the things that I look for in customer service such as being proactive and not just some drone on the other end of the phone but somebody who actually enjoys their job.

We got our warranty from Home Warranty of America when we bought the house. I was not too happy when they replaced the water heater since my cost was a heck of a lot more than I thought. I ended up paying almost $600 for the service. The reason why I found out that the water heater was leaking was the drip pan was leaking and it dripped down and stained the ceiling. Evidently, the home warranty didn't replace the drip pan and I had to pay for that. Then, there was some other charges that they wouldn't pay for re-plumbing the water heater. Also, although I thought I had coverage for a replacement to a tank-less, I ended up getting a regular water heater. So, my understanding of that was that they would replace the water heater with tank-less and I just had to pay for the conversion. I still ended up paying $400 or $500 out of my pocket, as well as whatever they paid for the service.

Home Warranty of America was already in place when we bought the house and we just carried on since then. After the first year, we thought it added value so we continued. The sales people all seem very knowledgeable. There are times that I feel like they try and push you to buy some more stuff, which I understand. That's their job. It gets a little annoying but it's all right. Submitting claims are usually pretty easy. We had them a handful of times since we've had the house over the four years and we've only had trouble twice with the claims.

I searched around for a better price and found Home Warranty America. Signing up was an easy process. However when I submitted a claim for the water heater the guy that they used never solved the problem. He was always telling me, telling my renter, and telling the reps that because I would call them, they would call him, that he was on his way, he had to go the warehouse and get the part. If I heard that 25 to 30 times, that's not exaggerating.

This Company's purpose is to serve itself and not the home owners. I had filed a claim and I told the representative that I want to be on line to hear the conversation between them and the service person. They refused. They said that I am not to be part of that conversation. Later, I learned that they asked questions about denying the coverage and had nothing to do with what was needed to be done. SO far, They have denied coverage for compressor and condenser replacement. I am canceling my subscription. STAY AWAY FROM THEM.

The first time I had a claim, the drain of the air conditioner was dripping from the ceiling. In my contract, I saw that the AC is covered, but it didn't say the drain was and Home Warranty of America claimed that it wasn't covered. Then the second time, that air conditioner went completely out in June. I called HWA directly and they called Sal & Al Air Conditioning back. It was over the weekend that it happened and they had no parts on their truck, but the disconnect needed to be replaced and the technician wouldn't do that. My husband tried to reason with them but none of the parts houses were open in Houston.

I bought a house and the realtor told me about Home Warranty of America. It was easy to sign up with them for a home warranty, however they were not very easy to work with and they didn't understand the problem entailed that needed to be fixed. They were also not very good in getting back with you after the technician came out. I’m a busy person and I was waiting for them to send me a response. So I had to make the time to call them. I've had to contact them several times about our claims, which was not customer friendly.

I had home warranty previously with another company but they cancelled us after a while so I searched online and Home Warranty of America was the next best. I signed up and submitted a claim online and it was easy. The claim agent that I spoke with was professional. Home Warranty of America was worthwhile.

When we bought the house, Home Warranty of America was part of the deal that we had. The previous owners paid for the warranty and we continued on the second year. HWA is okay but I don’t think it’s worth having a warranty company to insure anything. I literally have to read the fine print before I call them because there are so many things that are not included. It’s a little complicated because when I called them to have some HVAC work done, they sent this technician who was not experienced and he charged us over $700 for something that was not resolved. Then they had to replace the whole thing and we ended up spending over $4,000 for the new unit. So I have no idea where HWA comes in and I’m very dissatisfied with my experience with them. It has not been very pleasant and I don’t think I would want to go with them next year.

When we purchased the house, the owner had Home Warranty of America with it. If something breaks, we just call them and they send someone out. For me, it’s a security feature. So far, we've had one claim we submitted and it was for one of our air conditioning units. I called it in and the process was easy and fine. It has been a year now since the repair and the unit has been fine. And we made sure we renewed the warranty when it was up.

When my garbage disposal went out, I contacted Home Warranty of America online through email and got my claim set up. They notified me that Matrix Plumbing would be coming out and I met their guy at the house. He had the garbage disposal in a box and there were two parts inside. He asked me if I wanted him to put the top piece on there. He said that it all came together but in order to get the other top piece that connects to my sink, I had to pay him $199. I asked if it was on top of the $100 service call and he said yes, so I told him to forget it. Anyway, he put that one piece of the garbage disposal on the next day.

I called their customer care about my AC problem, but their customer care hung up on me while I just needed some explanation. I was just trying to understand what I could do for my AC problem. I have never received any phone call or email about my claim. Terrible customer service. Their customer service agent was so rude. I am extremely unsatisfied. I even want to cancel my home warranty service. I don't really want to be their customer anymore. I thought Home Warranty of America covered every part of my AC unit, but apparently not. I feel that this company is just trying to rip their customers off.

My policy with Home Warranty of America came with the house when I bought it and I renew it every year because it helps. I go online to renew, which is easy to do, and I pay whenever it gets renewed. It's usually worth how many repairs I have in a year so at least we're break even. It's good to have the warranty because I don't have any unexpected cost pop up and I also have peace of mind. The year before last, the condenser coil went out on my air conditioner and that would have cost $2,000. Home Warranty of America was worth it for that situation. They also replaced the garbage disposal last time. I did everything online for that claim and it was easy. Then a guy came, fixed it and everything has been good after the repair.

When we bought the house, my realtor bought the warranty from Home Warranty of America for me and I’ve been renewing it for years. I left them once but I went back to them because I did not have a warranty at all, and it was easy to sign up again for the service. But the last service call I had was terrible, so I cancelled my warranty with them. I called Home Warranty because the rubber on my washing machine was worn. But I didn’t like the service person that came out. As soon as he walked in the door, I could tell that he was trying to find ways to say that he’s not going to fix the washer no matter what. He said that we tore the rubber on the 20 year old washing machine and that it was unbalanced, and Home Warranty denied the service.

I’ve had Home Warranty of America for about five years now. Everything’s been positive. They fixed everything that I've called them about and it’s been in a timely manner. They’re also quick responding with any kind of problem I have. I've submitted a claim on the dishwasher and one on the garbage disposal. They fixed the dishwasher and replaced the garbage disposal so it’s brand new.

I recently just purchased a house. Along with purchasing the house a home warranty was include. Which I thought was a good thing as the freezer door would not stay closed. So, I call Home Warranty of America to have a technician come and look at the fridge. They gave me the claim number ** and I had to pay 100 dollars for technician look at the fridge. I figured what is a hundred dollars to get the issue fixed. The technician looked at the freezer door and said it look like it got bent and would need to be replaced. He said he would contact the insurance company and get the process going. He told me should be a couple of weeks for the door to get ordered and another couple of weeks before he could install it. Sounded good to me.

I've always had good service from Home Warranty of America. They’re a very reputable company with reputable vendors. I used to have a different warranty company because when I bought the house, the owners had it and I kept it for a couple of years. But when I was having so much trouble with my air conditioner, my old company was totally worthless. So, after I finished with them, I went and transferred to Home Warranty. And I've been using them ever since.

When I bought my condo, the seller included the warranty from Home Warranty of America for the first year. After that, I continued it. My experience with them hasn't been the greatest. It has not been easy submitting a claim. Last year, I had a nightmare because my AC unit went out. I called them every day for a month before it was fixed. I was miserable because it was in the middle of summer. I had to stay the night at different people's houses because my home was so hot. They kept sending out different vendors who couldn't agree on what the issue was. I didn't care what it was. I wanted it fixed. They kept denying things and giving me the runaround. That is unacceptable. I felt like they wanted me to pay out of pocket. I was very close to doing it, except I was scared that I won’t get reimbursed.

The previous owner got Home Warranty of America on the house for the first year. I renewed from the year that the ex-owner had the warranty. And then we've renewed twice, so this is the third renewal. There's another warranty company being advertised on TV but the owner has to pay for the company to come out which is over $100, so I stayed with Home Warranty of America. The renewal process was easy. The time of day matters sometimes when filing a claim because it's hard to get through later in the day.

Somebody from HWA was supposed to call me today because they charged like I was paying monthly and I had paid it all at once. But besides that, the representatives have been good when I've submitted claims over the phone. Sometimes, I'd have to wait on hold but it's not very often and nothing real long, maybe a minute or two. I’ve been with them a while and they have always been good in handling my cases.

The realtor that sold us this place also signed us up with Home Warranty of America and this is my third year renewing the coverage. It's easy to renew, but it's not always that easy to get them to pay. When my garage door opener quit on me, I called Home Warranty and they sent a man out and looked at it. He said that it might be caused by a power surge, so they refused to pay the claim. Then I told him that it sucks because I paid nearly $600 a year for the service and I had to pay out of pocket for a new garage door opener. Also, $600 a year is a lot of money for a person thats retired and I'm not happy for them to deny payment even if they were not exactly sure why the garage door opener quits.

I had a warranty on the property before and I wanted another one to get a keeping up. Signing up with Home Warranty of America was easy. So far, I haven’t had a claim, but whenever I call or renew my policy, the representatives are pleasant and if I have any questions, they’re able to answer them.

I'm single, and I need the protection. My son had used Home Warranty of America before and told me about them. It’s very easy to file a claim with them. Two or three years ago, I had an electrical problem. They found someone in my area who came right away. Their repair is still working. I have recommended Home Warranty of America to a friend.

Our realtor signed us up with Home Warranty of America. Their sales reps were courteous and were able to answer my questions. The most recent thing we had repaired was an air-conditioner. My wife submitted a claim over the phone and there were five to ten minutes hold time. The claim process was relatively easy and it worked. I'd recommend Home Warranty of America.

Our realtor signed us up with Home Warranty of America and then I signed up again last year. It was an easy process to sign up and dealing with their reps was fine. Home Warranty of America is great and I'd recommend them.

We searched online and there were good comments about Home Warranty of America and they also offered a better price for more items covered. We had a home warranty before but we didn't like their service. Signing up for HWA was easy and I was able to talk with a couple of people who pointed out some facts and figures and we added a couple of extra coverage items.

We’re not very happy with Home Warranty of America and I don’t think we’ll renew it next year just because I feel like they have a lot of contradictory verbiage in their contract. They have things set up so that they appear to cover things that they don’t cover and the things that they do and don’t cover really don’t make sense. They have the warranty set up so that they don’t have to pay full price for anything that goes wrong.

My daughter suggested acquiring a coverage from Home Warranty of America. I've had no problem signing up with them and my interaction with their sales reps went fine. They were able to answer all of my questions and were courteous all the time. I've submitted a claim for my AC. The process was easy and the performance of the unit has been good since the repair.

My niece told me about Home Warranty of America and how they had been good to her and what they did when she didn’t know about a lot of stuff like appliances when she first bought her home. I signed up and everything went smoothly. The rep explained everything to me and how it works. They were also very helpful and explained to me a lot of stuff that I didn’t know about. It’s been a while since I submitted my last claim and it was a really nice experience too. They told me they called different places that I can use and asked whichever one was more convenient for me. I told them which one it was and they gave me the number to set up the appointment. They also told me how much I had to pay when the techs do come out.

We had family in for the weekend then we went out and when we came home, the outside air conditioning unit wasn't working. I've had Home Warranty of America for almost two years and I called them to submit the claim for the AC. The company they use was out in Dallas and it was going to be two or three days before they can come out because it was the middle of summer and they were busy. It was hotter than blue blazes, so we had a local guy come out instead. The problem happened to be a capacitor and it didn't take them long to fix it. Then I faxed the bill to Home Warranty of America and they were really good about reimbursing me. I just wish Home Warranty of America had somebody closer.

Home Warranty of America assigned my claim to a plumbing company that's out of business and when I called them about it the rep just said, "Oh, okay. Thank you," and then they forgot it all. I also upgraded to include some other features this year and I was supposed to get a $50 restaurant certificate. When I first called back about it the rep said I was supposed to get it in 46 weeks. I asked if it was going to be the standard amount and she said she didn't know and I was supposed to get an email from Restaurants.com so I waited. When I called back another rep told me Home Warranty of America wasn't doing that anymore. So it was a bait-and-switch deal. I've used them two other times and they have been fine. But the bad incidents I've had are aggravating and I'm very unhappy with them.

I was impressed with the price of Home Warranty of America. I signed up online and it was an easy process. We had the same problem twice with our heater and air-conditioner and had to get somebody out on two different occasions. The first time was hard because it took four days for us to get somebody. But the second time was better and it only took two days for somebody to come out. The tech from Louisburg was very professional. Everything has been fine since then and we haven't used Home Warranty of America since last summer.

My realtor recommended Home Warranty of America. The sales representatives were nice but I have a problem with Home Warranty of America as a company. Whenever I have a major issue, there are not enough service people to cover my area. I tried to submit a claim but they couldn’t get a person out and I ended up doing it on my own. So it defeated the purpose of having the warranty. Home Warranty of America is not prepared for service calls and needs to step up their game in those departments.

My experience with Home Warranty of America has been mediocre. Their sales representatives are pushy. I was trying to get a claim filed and all anyone wanted to talk to me about was renewing my contract which happened automatically because they already had my credit card. It was almost like they were threatening to not file my claim if I didn't renew my contract. When I submitted a claim they didn't fix it and gave me a settlement for a fraction of what the appliance was worth. I'm still with them only because it auto-renewed and it was too hard to get it canceled.

Home Warranty of America is a good service. Everything is automated so instead of calling to file a claim, I just get online and it automatically assigns someone and tells me who it is. Then I call the contractor directly and schedule the service with them. We had a bad experience a couple of years ago where some AC guys showed up. So now, any time they assign a company, I'd look the company up online and if they have bad reviews, which in the past, I've called Home Warranty of America and asked them to send someone else because of bad reviews. It has happened once or twice already and they're good at working with a consumer and were quick to do it too. However, their fee used to be $75 and then it went up to a $100. But other than that, I'm happy with Home Warranty of America and I'd recommend them.

Horrible, horrible experience with HWA. We knew our A/C units were 13 years old when we purchased our home, thus our realtor included a home warranty to protect us (or so we thought). Even though our "platinum" plan claimed to cover A/C, when a unit went out and needed to be replaced, they would only cover $300 (yes, three-hundred) toward a brand new unit costing roughly $4,000. Ridiculous! They "cover" A/C, but what they don't tell you is that literally every single part possible related to an A/C unit is excluded in the fine print. So they don't truly cover your A/C if it goes out completely, even though they say they do.

We were very happy with the service we received through Home Warranty of America. They were very courteous, on top of everything with any question I had to ask or any issue that came up. I submit a claim over the phone and it was very easy to do. They give me the name of the contractor that will be sent out and then give me a timeframe that the contractor should be contacting me. Then Home Warranty lets me know what the deductible is on my policy and if I have any problems, I call them back. The contractors they sent out have all been great. They've shown up on time, they've called, they were very courteous, and the issue gets taken care of. Everything goes accordingly and I've been very impressed so we continued to stay with them. I've also recommended Home Warranty of America both through my Realtor and to other friends that have purchased homes.

We manage about 130 properties and I'm using Home Warranty of America for 99% of them. The reason we went with them actually boiled down to price. Plus, we believe in them and we'd much rather that the owners pay $60 to fix something versus $6000. Signing up for services online has been very easy too and we also have an assigned rep who oversees our account. I like that and HWA has made it very easy for us. We get a little preferential treatment for our claims and if it’s an iffy claim, they will help us out and typically cover it. We have a bad boy list for the technicians and we make sure those ones aren't assigned to any of our properties, but the ones they do assign are fine. Home Warranty of America has got a good system going.

My son had coverage with Home Warranty of America and he referred me. At that time, I had another one - Home Shield but they weren't right, so I let them go and I'm glad I went with HWA because of their monthly payment. However, I have to pay $75 when they come out and do something, but then, if they don't have the right technician, they keep on until they get the right one for you. One thing that could be improved though is if they had more than one person in Montgomery who could come out because they only got two contractors here. On the other hand, what impressed me about HWA was that when they're going to do something, they do it. With them, you don't have to keep on calling. Also, when someone calls and says they're coming, they come.

My daughter is a realtor and she recommended Home Warranty of America. Their sales reps were great. We used HWA for two of our rentals. But, we had a little bit of problem with some of the vendors, particularly the AC people. They just signed up just because they wanted the business. They’re not the top tier kind of people that are responsive and know what they’re doing. One problem we had was when the outside unit needed to be replaced, my tenant sat over there in July for two weeks without AC. They had to first try to figure out what was wrong and it took him a week to figure it out. And then the tech had to go through HWA to get the okay and then they wanted to order the parts through their service. Whereas, if you had a regular AC person, they’d probably have it in stock. So, she had to wait an extra week while they ordered the unit to put in there.

The realtor signed me up with Home Warranty of America and I've had several claims for the last 10 years. However, they don't have a lot of choices for specific services. I had to have a septic tank pump and they couldn't find one. But I found one in the phone book after one phone call. Then I had to pay for it out of my own pocket and submit to Home Warranty the bill. After that, I got a check from them minus the $75 that they charged me. I also use Home Warranty for plumbing but because of their reputation in the area, there are very few plumbers that will use Home Warranty. I had a very bad experience with the plumber that they sent. He was more interested in getting me to not tell Home Warranty what he was charging and not charging. If I ever had a plumbing problem again, I have to go outside to find somebody, then submit the bill and wait to get it paid.

We got Home Warranty of America at the closing of the house and we've renewed with them every year. I usually call to submit claims and sometimes they take a little longer to get somebody out whom we prefer because they don’t necessarily use somebody locally in Columbia. I’ve had them for so long and they cover the most important article I have. It's adequate but not seamless. I wish they had a few more coverages that they don’t have.

First International, our company, has its properties covered under Home Warranty of America. Our interactions with their sales representatives have been very good. We had one problem since working with them but our local salesperson had worked it out. When they send the claim number, there's something there that says we can file the claim online but I’ve never been able to do that successfully. I would really like to get instructions because we have about 12 properties that are under contract. It would be a lot easier submitting a claim when we know how to do that.

Home Warranty of America should speed up the claim process a little bit because it's inconvenient being out with something. I’ve called them about the stove and it took a little while to get it replaced. They called a couple of different people and nobody came out until after almost a month. Then it was another three weeks before they got the replacement. In the end, it was resolved and they took care of everything.

All Summer of 2017 we have had issues with our HVAC unit and each time we have contacted Home Warranty of America. The work has been completed, but HWA will only approve band-aid fixes. So far we have had 5 visits in the last 5 months and now we do not have AC, again. The claim center personnel tell you that they have set up vendors and find vendors have quit contracts with HWA. We are currently in day 5 with no AC. I had to send my elderly mother in law and daughter to a relative's home for this time due to the heat in the house. I do not recommend HWA to anyone.

I continued the policy from Home Warranty of America which came from the people who I bought the house from, and I already have made five claims to them in the last five years. All have been very positive and the appliances that were repaired or replaced are working fine. The warranty is very useful particularly in the case of the house and with the appliances that came with it. Their promptness has been very good especially last year when the air conditioning went out and I had house guests. We're in Texas and we were having 100-degree weather. That was quite a scary situation and it could have been disastrous but the customer service person was very understanding and the whole experience turned out positive.

The house that we purchased comes with a Home Warranty of America. We looked over what the package was and saw that it was sufficient. We agreed to keep the business and easily got the policy. Submitting the claim was done over the phone. While I don’t agree with some of the companies they deal with, the experience was fine. Each time the technicians have come out, they fix it the same day.

We bought a house and signed up with Home Warranty of America for their service and it was pretty easy. I called them and their sales rep was fine. I’ve submitted several claims and although it was very easy to submit, it was not so easy to get accomplished. A lot of the contractors that Home Warranty of America gets to do the work are entirely too far away from where I live. They would send somebody from D.C. to do something but there’s a contractor within five minutes. It is a big waste of money for them. If they used a local person, it could get the job done within a day or two. I’ve waited four and five days for the tech.

I've had the coverage with Home Warranty of America for a little while now. When I filed a claim recently, they had me stay on the phone until I found a repair person who was in the area. The technician came out the next day and was prompt and efficient. There was a part he needed to get and he didn’t have it on his truck. He was coming back the next day and I told him the time we needed to be out to get to the hospital and he got over here in time. Everything went well. In fact, I've already given my daughter their phone number.

When I paid out the house, the people I bought it from have the one year protection from Home Warranty of America. I had a couple of claims when I was living in Texas in my last house and had such great service with my home warranty company there that I thought it was a good investment. When something went out, they were right there johnny on the spot to help me with that. So when the warranty came due again with Home Warranty of America, I kept it up.

When I bought my house, I got Home Warranty of America through the realtor. They said it was the best and so far, my experiences show that they’re good. Filing a claim is easy and the representatives are courteous. I just call, let them know what’s going on and they’d send somebody out in a couple of days. I called them once for my heater in the house and although it took quite a few visits from the guy to find out what the problem was, it was still rectified and done. But there was a person on the phone when I called in a claim who was not able to tell me right away that my claim was not covered. Instead, they charged me the $75 to send somebody over, only to find out later it wasn’t covered. I wasn’t too crazy about that, but they refunded me the money. Other than that, everything was fixed according to what they said. I’m satisfied with the service and I would recommend HWA.

I’ve had about five claims with Home Warranty of America. The first couple of times I called to submit my claim then I was told I could do it over the internet. I asked the girl how often they check the internet and she said very often. So, the next time I needed them, I used the internet and I got a quick response. The technicians who have come here were very good. I asked them questions and they would answer it.

Home Warranty of America had good recommendations from our realtor and from our mortgage lender so we got a home warranty from them. Our house was built in 1970 which seemed prudent to have so we got it from them. Signing up was super easy and our sales rep was super great. She was friendly, kind and walked us through what needed to happen with all the different pieces including what was covered and what wasn’t plus what kind of things like the protection that we should get. It’s also easy to make a claim. We have made several claims and we’ve done it both ways – online and over the phone, but I tend to do them over the phone because I can do it while driving although they’re both equally easy.

When we bought this house, we had our realtor make the previous owners pay for a one-year warranty as part of the contract and we just kept extending it. Most of our stuff has gone wrong and it has something to do with our pool, but it's all been little stuff. I filed all issues online through email and then the reps would say who’s coming and when. My experience with Home Warranty of America worked out okay. It generally takes longer to get things fixed than you would like, though.

I have been with HWA for a little over a year now. This plan was purchased by the sellers for us when we closed on our home. We had renewed our contract with HWA this year. We didn't have to use them until this year and it all started with my air conditioner. They had dispatched a nightmare vendor to begin with. My husband had called a company prior to calling HWA to come and look at what was going on with my air conditioning system because it wasn't coming on. The company had come and started to go through the process of finding out what all was wrong, after mentioning to my husband that we needed to call HWA first, he spoke with the technician and told him to stop his work. The technician stopped and told us he found that the reversing valve wasn't working properly but he didn't know what else was wrong. We paid the technician and he left.

I have a rental property and I got tired of trying to find someone myself to go out there when repair is needed. I knew about Home Warranty of America through word of mouth. Signing up with them was fine, but my issue is that I've submitted four or five claims over the years and a lot of the times when I need the service that I'm paying for, it's not provided. I found that when I call them and they come out, there's a lot of things that are not covered and it makes me wonder if I'm wasting my money because I pay a monthly fee. There was an AC issue that they covered that but I had one issue where there was a leak and they said it's the roof. I got my home insurance out there and they said it's the AC. It was going back and forth so I paid for it myself. Then, there was one issue with the little thing that sticks at the top of the ceiling that opens the garage door. When the guy came out, he said it’s not covered so I had to pay the fee.