Home Warranty of America Reviews

But one time, HWA said, “We don’t cover this, we don’t cover that.” The plumber came out of Anchorage and he was a good guy. But there are local people here and I don’t know why they use somebody out of Anchorage because it takes an hour to drive from there up to here to get to a service appointment. Why should I pay this guy a $130 or $140 for repair? Also, I didn’t know what amount they would pay him for his expenses. When I added all that up, I called some people in the phonebook that I had already talked to. And I had them come over and replace the whole system for $500. So, I did it on my own.

Also, I had a water problem here with the heater and I ended up paying about $900 out of pocket to repair that. Also, I just signed up for an additional situation for $140 and it gives a higher upgrade. Then, I put a secondary freezer in the garage and put that on the policy and that was $50 a year. There’s a lot of non-disclosures and disclaimers.

But the last one was when I needed a roof repair and it was a long process. I called Home Warranty and they said they got back to me in a couple of days. I called the company and they said they would send someone out. They had to check on something but they never sent somebody out. The other one sent someone out to climb up on the roof but never called me back and the last one couldn't speak English. Also, they weren't familiar with the home warranty. They thought I was talking about an insurance claim and it was a total mess. I wasn't thrilled with that last experience. I just gave up and ended up having to pay for having my roof fixed myself. But I would tell people to give HWA a try. It might be something they could use.

The washer, dryer, and refrigerator claim came the same time. They came out and looked at the three of them. The washer and dryer were fairly easy and were taken care of within a month. We didn’t have to argue with them too much. For the dryer, their first offer was half of what we paid for our original one and after a little bit of squabble with them, they gave us at least what we needed to get a new one. But the refrigerator claim has been ongoing since September and it has been nothing but a nightmare.

We’re having issues with the refrigerator not keeping a constant temperature. It was dripping in the ice tray and freezing over. They sent the first company who came out and looked at it. Their recommendation was to fix the control board which, from what I have heard, they can’t get anymore because they don’t make them. What Home Warranty wanted them to do was to pull the control board out and have us go without a refrigerator for up to two weeks.

I’m like, “So, are you guys going to give us or loan a refrigerator? How does that work?” I said I was sure it happens where they have to take somebody’s refrigerator apart and it won’t work for weeks. I hoped that they wouldn’t expect me to go more than a day without a refrigerator. They said I could go and buy one and I’m like, “It’s not why I pay for this service, so I have to go buy another refrigerator while you guys are trying to fix mine.” They also suggested going to my neighbor’s and I said, “No, it doesn’t work here. I’m not going to go with my neighbor’s house every time I need something out of a fridge.” The second contractor they contacted was very unprofessional. He would call like 11:30 at night and we told him we did not want him back in the house. He ended up not showing up and at first, I was told that he was taken off their list of contractors to be used.

I felt like I got lied to a few times about actually looking for a vendor because we went like another two months. We didn’t get any phone calls and we let go of our refrigerator too. We started having issues with it where it wasn’t keeping a good temperature steady. We called back again and they tried to find another vendor. That vendor was a no-call, no-show, and we couldn’t get a-hold of them again. Then, we got a hold of the third vendor and they were supposed to come out but they said they changed their mind. They didn’t want to deal with it anymore.

So I had a fourth vendor come out and look at it. He had the same recommendation as the first one. He said the fix that they want to do is not a reliable fix. They won’t do it. They came out on a Friday and said that he turned his recommendation on Monday and never did that. I called the Friday after that because it has been a week. They didn’t answer the phone that Friday. I talked to them recently and the guy said he was going to talk to his technician and call me back. He still hasn’t called me back. So I called Home Warranty to see if they’ve called him and they hadn’t talked to him yet.

We’ve already paid our trip charge and I was told that since I already paid it, that I didn’t have to pay it again. Right before this last guy came out, I’m like, “Well, is this guy going to ask for a trip charge?” The Tuesday or Wednesday before the gentleman came, I talked to a guy and he said there was no way they could waive it. I said, “Well, I’ve already been told that it’s been waived.” But he said there was nothing he could do. I asked if we could go back to all the phone calls and find it because it was not like I was making it up and he said there was nothing he could do.

Then, Friday I talked to somebody and said, “No, we don’t have to pay it.” I was asked if I have sent my invoice and I said nobody asked me to send in my invoice at any point. I asked to send me the email address where I need to send in my invoice to and they said they couldn’t do that and they they’re not allowed to send email out. The address was spelled out to me and it still took me two or three tries. I said, “It is so much easier for me to just copy and paste an email address instead of me trying to type one out that’s 30-letters long.”

I still don’t know if they got the invoice or not. Luckily, when that vendor came out on that Friday, he said, “Well, I feel bad for you.” He did not charge us a $100 service fee and left it up to the boss. We didn’t have to pay that day, but it still was kind of stuck now because they didn’t call and give their recommendation on the fix. It’s just complete runaround with this last refrigerator claim.

At one point they said, “Well, you don’t have an option. Well, we can give you a buy-out for the repair.” I asked how much is that and they said it was $112. How would that help me when I still have a refrigerator that doesn't work correctly and they were trying to give me $112 and tell me it was okay? I said I just want it fixed and the offer went up to $300 but I still can't replace my refrigerator for that. After that, they gave me the $100 one and they were like, “Well, that’s your only option. We’re not going to send anybody.” I’m like, “How the hell are you telling me you’re not going to? You’re telling me it could be fixed, but no one’s willing to do that type of fix because they tell you it’s unreliable. But you’re still telling me that’s the only option you have for me.” Then, they also said I wasn't even going to get a buy-out. I've been lied to. It’s just so frustrating.

Also, I had one guy accused me of doing this to make a profit. He’s like, “Well, you guys made a pretty good profit off of this service.” I asked what he was talking about and he said we have gotten a buy-out for $1,500. I said those were gone for new appliances. It wasn’t like I’m taking that and putting it in my pocket.

He’s like, “You guys technically, you haven’t even paid for the service in the last six months.” He was essentially accusing me of making up stories that my appliances have gone bad and trying to make a profit of. I said, “I realize it sucks for you guys that I’ve had four claims and now I’m on my fifth one. But you can’t just accuse me of doing this on purpose.” These are all recommendations from vendors that they have sent out and this is what they recommended. It’s not like I’m saying, “Hey, you guys need to replace this now and that’s what happens.”

I always call them when submitting claims and tell them that I've got a problem with such and such. Then, they set up the claim and whoever they've chosen call me and they come out. I pay the $75 upfront and then they're supposed to take care of fixing or replacing whatever after that. The trouble I ran into with the air conditioner is that they supposedly did one thing but it wasn't what was wrong with it and it turns out something else. And they want me to pay another $75 charge. It was within the 30-day window so I was not really happy. They said because it was a different issue, technically. I know they can always find a loophole, but I asked them to come out and fix it. If the technician wasn't good enough to find out what was really wrong, that's not my problem. They ended up waiving it because I was down to term and I'm not paying it.

Talking to other subcontractors around town, they had not been happy with Home Warranty. What would happen is somebody would come out or I would be talking and they would go, "You went with them? Why?" And I would say because I haven't had any major issues before. I had the washing machine twice and it turned out to be something completely different. One time, it was the plumbing and not the washing machine. And they did not take care of the microwave. I went ahead and just bought a new one.

They also didn't do anything about my refrigerator freezer because what was wrong has to do with the ice maker and they don't cover anything regarding that. I couldn't get my refrigerator fixed. When they say they warrantied the refrigerator, they should put some kind of notation stating that. For the most part, I've been very pleased but I am looking at a couple of other warranties and looking at reviews. If I don't see anything that stands out any better, I would stay where I'm at.

The people sent out here were just outstanding. They were courteous, efficient and knowledgeable. They showed me what the actual problem was and what they were going to have to do to fix it. The guy that checked on the furnace gave feedbacks four times. One was just on fine-tuning it and tweaking it down. What it really boiled down to was I needed to have a super service it. Home Warranty of America gave me a one year contract and when it expired, I renewed because I was so satisfied with it. They provide the service they claim they are going to provide.

The claims process was very professionally done. I did it online. They had a contract technician depending on the item that needed to be looked at. It was within a day or two to get to us. The technician first did a survey trip and saw what needed to happen. He went back and ordered parts, then came back when the parts was in and made the repair. It was all positive. I pay the deductible upfront in the first visit. But that’s all part of the contract, so it went just as expected. I’d recommend them.

We have referred other people to them. I usually tell others that it’s a really good situation because like most people, we have had new products and we want to be sure that they’re covered. And I tell them it’s something that you don’t want to deal with when something breaks down in your house and that HWA seems to be very helpful.

They were never the least expensive, and they referred us to a policy which they never give us. Also, they never really get a copy of our policy until a problem occurs and then they send us one. It's very small print for about eight pages and it excludes a few other things that you would think would be included like garage door malfunctions and swimming pool motors. They don’t seem to market things well and there's no consideration if you're a many-year customer like we are. We had at one point 18 houses and a handful of them was covered by Home Warranty of America. We've been a very good customer for them. We always pay them before the thing starts in effect and they’ve never had any problems that way and we have had some problems on some claims. So Home Warranty of America is no better than an average insurance company.

Last year our refrigerator went out, and it was the compressor, and something else. They gave us a choice of either having a check sent to us or ordering a new refrigerator. We chose the new refrigerator. It was just time-consuming because they had to order it, go to Phoenix, and bring it here. Also our air conditioner went out. We’re in Arizona and you just can’t be in a 118 heat and no air. We had to get the preauthorization to have it fixed and it took a long time because there was a time difference and I had the tech here for over two hours waiting for Home Warranty of America to call us and give us permission to get it fixed.

Recently I went to get some stuff from underneath the kitchen sink. There was water. I looked and it was my garbage disposal leaking. I called and I filed the claim. Within just a day or so, they were here. They came prepared with a brand-new one. They said that the garbage disposal was cracked and that’s the reason it wasn’t working and we were getting water underneath. They fixed it right away and they were out within an hour. They did a very good job.

Home Warranty of America needs to keep on doing what they’re doing. We’re selling our home and by the end of the month, we’ll be gone. When we get our house in Ohio, I’m getting Home Warranty of America again. It’s the only company that stands behind what they offer.We haven’t had an issue with Home Warranty of America at all. I've told friends to just go with Home Warranty of America because Choice doesn’t cover pools and HWA does. We told the people buying this house to go with Home Warranty of America too.

One of their vendors, however, was slow in getting the job done, and we had to call to find out why. Once he got to the job, he never called HWA to say he was here and was going to take care of it, and he put it off for a couple of days. So, that was not too good. Instead of sending a repairman, they then sent a company out, because the repairman did not think he could handle the problem. That was one of the first times that something had happened, and it took over a week for them to get to it. I should not have to wait a week to get a call. I should be kept in the loop. Nevertheless, up until that point, everything was pretty pristine service. It is saving me money, and it is a benefit for any property owner to have that. Make sure that you have your property covered because the normal insurance won’t cover some things. I would recommend it.

For my client Natalie's case, there was a miscommunication between HWA and the plumber. HWA didn't know the difference between a slab foundation, which was concrete on top of dirt, and a crawlspace foundation, which was wood over dirt. When the plumber communicated that there was a leak under the foundation of the house in the crawlspace, the home warranty understood that it was in the dirt, rather than inside the crawlspace. That should be covered, but they didn't cover it and it wasn't addressed. We had a thorough documentation of it and they should not use that same contractor from now on. HWA handled that situation poorly, but it was okay. American Home Shield was way worse.

I also have Home Warranty of America and I submit claims every three months. I have had a slightly better experience with the contractors approved by them than the other companies and the biggest competitive advantage they have is the ability to pay monthly, so there wouldn't be a $600 upfront payment from either a client or a property management and it is a monthly ongoing cost that can be deducted off of rental income.

The seller paid for the warranty for me in the first year and I continued it after that because it was beneficial and worked for me. Home Warranty sends an annual email or I get something in the mail that says that it's time for me to renew. They may even have a credit card on file, then I just have to approve the amount or, if I want to make any changes, agree for them to go ahead and charge my credit card, and then we keep on going. So, renewing with them has been easy.

I like that I can make the claim online. Except for one time, I went online to submit the claim, filled out the information that they asked for, then I got a confirmation email that the claim has been submitted and they inform me about the contractor that would contact me. Then, if I don't hear from the contractor within 24 hours, the Home Warranty reps tell me to call the contractor. But almost always, I hear from the contractor within a couple of hours, then we set the appointment and they come out and do the work. I pay the $100 deductible and move on to the next thing. So far, the contractors have been fantastic and I have not had any issues. They've been very accommodating and willing to go above and beyond to fix anything and work with the warranty company, so that has been great as well.

I'm about to get most everything either taken care of or done with repairs, so I'm going to keep on using the warranty until I sell the house. I highly recommend Home Warranty of America. Having a home warranty with them is very easy, stress-free, and convenient. It's nice to not have to worry about those small things that go wrong unexpectedly, like the microwave, the oven, the dishwasher, or the washer and dryer. Just pay the $100 deductible and they come and get the problem fixed.

When I called HWA, they just assigned somebody else. They don’t really get to the problem and make these guys do the jobs that they signed up to do. And I had one guy who was supposed to come out here when we had a dryer problem and he said he was going to come out and he never showed up. And then he said, “Oh, I'm sorry. I got waylaid and I'll be out Sunday.” I sat here all day waiting for him, but he never showed up. I then found out from HWA that he was insisting that they pay him mileage. Part of the problem is that people live far apart in a lot of the states and so they might have repairmen in the city, but they don’t want to really travel out into the county. But HWA could improve in following up on these vendors that they assign.

I have two policies with HWA, one for my house and for our beach house. When the heating in our beach house wasn't working, we called HWA but they didn't have anybody in the area. So we called somebody else and this guy agreed to do it. He got on the phone with HWA and he told me it took him six months to get paid on that job and he wouldn’t do it again. So HWA’s solution was that I can go and pay the guy that I personally hired and then they will reimburse me. But it took me months to get reimbursed. That whole process really sucked.

I do get emails from time to time saying, "Hey, if you add this protection plan on, you'll be more covered than before." But I haven't done that at all. When I call their customer service rep, it's neither here nor there, it's just very as a matter of fact, they tell them what the issue is. I've called them twice and it's informational. It's not anything I would rave about nor anything I would complain about. Overall, I'm dissatisfied because the two things that have happened to me haven't been covered. It was the refrigerator and the other thing was a sealant on the doors. The reason I have it is because of my previous home, we had a fluke where our furnace cracked and it ended costing us over $10,000. And so we are of the understanding that, if something like that had ever happened again, that would be covered. I am always looking for a way to protect myself from a massive unexpected cost.

Usually, we submit claims over the phone and most of the claims are taken care of within a few days. We've had two things go wrong in the first year that we've had our house. The submission process for one claim was good. But with our claim for the furnace, it was a little hard because they said that they were going to repair the furnace, but they ended up replacing it, which was fine, but that took a little longer than planned as we live in an area where there are not a lot of people that want to work with any home warranty company. Nevertheless, having a warranty with Home Warranty of America is a good safety net and it's worth the money.

In all the years I've had Home Warranty of America, there was one contractor I wasn’t pleased at all. My oven had gone out right before Thanksgiving and I had all my family coming down. I had to keep calling the people and they told me that couldn’t make it out before Thanksgiving, so I told them to forget it. I called Home Warranty again after the holidays, and I didn’t know that I had to file a separate claim for my oven and my range top. My husband ended up calling in the range because we didn’t really worry about the oven as we already bought ourselves a little miniature one that will help us make it through.

I would highly recommend Home Warranty of America because they’ve been very fair with me. When I’ve called in, I’ve never lied to them about anything and I’ve told them everything as it happened. I’ve been pleased with them and I’m sure they’ve been pleased with me as a customer. I also pay on time so they have no problems with me.

One time, something was wrong with the AC. He had to come back for that. Usually, the technician would come look at it and if they could fix it right then, they'd fix it. But if not, then they'd call Home Warranty and let them know what they have to do. And if it gets approved, they would go to work. I'd tell my friends if they own a house or any type of property, they should get Home Warranty of America.

One time, the wrong part was shipped to me and not to the service person. And he had to make a separate trip because we had to wait until the right part came in. And then, the last guy who fixed my dishwasher disposal wanted to double charge me because when he came to the house he didn't have all the parts. He wanted to charge me again for a second visit on top of the initial visit. So, each visit was a separate charge on top of the service that was provided. I had to call it in and complain about it to Home Warranty of America. I told them I didn't understand. I had one guy when the part was broken, he didn't charge me anything. He just said they sent the wrong part and told me to wait until the right part comes in. He came over and fixed it. There was no problem. I was actually trying to get him to come back again.

Each time, it's a different contractor and I wish they would send the same people again. The last guy was a very bad experience. That was the first time I had to call up and complain about someone and explain the charge. Other than that, their customer service representatives are okay. I call them and have them re-assign me to someone else when a contractor says they're overwhelmed or busy. Overall, when there's a problem I call HWA and someone comes out. Once the job is done I have no problems. I have already recommended them to my sister, but she's having similar problems too.

One time, we also called Home Warranty to file a claim for our garage door that was broken. We assumed that the garage door itself was going to be covered but they told us that they did not cover that. All they covered was the mechanism that made the door open and close. But that was not the problem. It was the door itself that got stuck. So it was one of those things that we had to find out the hard way what are and aren't covered by the warranty. Right now, I got rid of the appliances I had and I have all brand new appliances in my kitchen. So I want to know if the new ones are automatically covered or if I have to call and tell them about it. I hope not to have any problem with these new things for a long time, but I want to know if they are still covered since I have the insurance.

HWA's service has been fine. The only thing I'm not too happy is that the prices keep going up. And then they raised the amount that I had to pay the vendor. It's costing me $900 a year. And it's getting a little bit too expensive for me. So if it goes up next year, I may not have a warranty. It's one of the things I can get rid of if I had to. I like having it but I can live without it. But other than that, I would recommend HWA.

I have three refrigerators. I went with them became they offered some things that the other home warranty does not. Signing up was pretty easy. However, I just wish that they did not have people lying. I put some dog food in the refrigerator and that was the reason they refused to fix the unit. I use my refrigerator to use in keeping food in. They said I'm a commercial business and I raise German Shepherds, which I do out of my home. After all, how many hundreds of people raise dogs out of their house? Thousands!

I called the problem in on January 3rd and I got told that it was being handled. Then I did not hear from anybody. it was a holiday so I was trying to be patient. I wanted five days, and I called them back and they went, "Well, those people never responded to you, we're supposed to call? Nope." So, then, they found me somebody else. So, those people came out, said it was the condenser, that it was something wrong with the refrigerator. They said that as soon as they got approval for repairing the refrigerator, they would be back out to fix the refrigerator.

Then, I got an email from Home Warranty of America saying that the part has been approved and that it should be fixed in a timely manner. I also thought that they were having a hard time getting this part as it is an older refrigerator. So, I waited almost a month and I finally called back on Home Warranty of America and I tell them what was going on. And they go, "Oh, let's check on this. Oh, these people don't repair some kind of sealed refrigerators. And we now have to find somebody else to come out and repair your refrigerator."

So, then, they send the third company out. I've already paid the second people that were here, so American Home Warranty said that they would cover service call, which was what the contract stated. However, the check has never been cashed, and it is still outstanding. So this guy from the Philippines did not want to fix the unit. He was not going to make enough money, so he tried to figure out a way not to have to work on it. Anybody's trying it the same time to make me give him the $75 even though I wasn't supposed to pay him. He kept asking me for the money. And he knew he wasn't coming back out and fix the refrigerator.

I told HWA about it but they did not care. Nobody fixed it, and they never got the part. They did not want it and the part is expensive -- $400 part. And I paid them over $100 a month. I eventually bought a new one instead. I hope they hold themselves just a little bit higher. I understand that insurance is a game of numbers. I just hope that this can help somebody else from being frustrated like I've been.

When I called about a claim, the person that I've spoken with has always been courteous. I don’t live in the home. Our family mama lives there. So, when I am told that there is some service that needs to be given, I call and make the connection myself. And then Home Warranty tells me who they are going to send to do the work and approximately what day and time. I'm satisfied with that. The contractors get right back to me and set it up within the day. And within a day usually meant tomorrow if I called today. The service is being done depending on whoever the person will be home to receive their service. It's just that the call is a little high and it has been constantly going up every year.

Having a warranty is very good. But considering the money that I have paid for over the period of four years and the amount of service that I have had to ask for, you have to weigh it both ways because had I just put so much aside in a cup and did what I had to do, I would be ahead dollar-wise. It is a security measure but then anywhere from 7 to $800 a year for a coverage, only used it once a year and pay $75 upfront and so you think maybe I just gave 50, $600 and I didn't have that much problem. But it's all of the instruments. I pay house insurance and automobile insurance and I don't use it so that's what I'm saying about the homeowner's insurance. I do it but then don't really use it all the time. But I have been satisfied with the company. They deal fairly with me. When I call them, they're polite and prompt. But there are other companies that offer the same service and one should check around before taking a contract for a year.

My first claim was for the refrigerator's temperature gauge, which tells you the inside temperature on a readout outside the fridge. Something went wrong with that adjustment and it kept blinking and making this ringing sound. It would also automatically change on its own and ding. It was very annoying. They sent somebody over and he replaced something eventually. But that repair lasted for a couple of weeks and then it started dinging again. He didn’t fix it but the claim was closed since the problem didn't show up for that long. I tried to get the money and find out what it was but they don’t know what it is. It comes and goes.

I also have a claim for my water heater open right now. I called them and paid the $75 but the contractor said he couldn’t get the same model because its manufacture was discontinued. He couldn’t get a replacement that size so he had to buy a bigger one and then he had to bore a bigger hole and hook it up. And since Home Warranty of America said that they don’t pay for adjustments, now I have to pay $500 to the contractor when he comes to install it. I wasn’t too happy with that at all.

Home Warranty of America is saying that in order for me not to pay any more money, then every appliance that I have in here must fit as the original one. They didn’t tell me manufacturers can’t modify, adjust or upgrade their appliances because that is going to cost me money and that is unfair. So far, I haven’t had any success with Home Warranty of America but I am still willing to wait and see. I hope I don’t run into a big problem like with my air-conditioning. I talked to the manager to ask if they had any more surprises that I should expect, but he said that it was covered.

I called them out for heat adjustments and had them repaired my AC, which has been working well. The only issue I had was with the pipe. The main line broke under the house, and the guys who came out to fix it managed an evaluation. They let me know what was going on. And I've messed up since I didn't update it but they helped me get everything squared away. We found the right route to go through and we ended up redoing the whole line. Overall, I've had a good experience with HWA.

The next day, February 9, HWA called me and said that they have located the part from their own supplier and stated that I have two options: Option 1) Let them order the part which should take no more than a week and have the vendor come out and replace it or Option 2) Take the buyout. When approached with this, I asked how much was the buyout, the customer service rep could not give me a number and I stated before I proceed I want to know what the buyout for it was. Finally on February 13th they called with the buyout amount. It was only $99!!! That they were going to give me for the dishwasher since that was what they calculated for ordering the part. Being that I already spent the $100 service fee, I told them to order the part and fix it.

Well on February 16th, I called and asked when should I be expecting the part, I was told that the part was just shipped out FedEx and I should expect it by Wednesday February 21st. They said once I receive the part just call the vendor and they will come out to replace it. So February 21st came and passed with no part, I figured to wait an extra few days just in case it got delayed in route. I finally called on February 26th to ask the status of the part, the agent I spoke to could not give me an answer and was emailing another department within HWA claims. The next day, February 27th I get a call from the vendor stating that they want to setup an appointment to come and remove the part so they can send it off to get repaired!!! I said, "Wait, what happened to the part that was ordered???" The vendor knew nothing about it!

I called back to HWA claims and the next representative said that there were updated notes put in yesterday and that they are now sending the part off to get repaired, I asked, "What the heck happened to the part that was suppose to be ordered?" They couldn't give me a straight answer, I then asked if someone can then tell me why I WAS LIED TO FOR TWO WEEKS AND LEFT TO BELIEVE THE PART WAS ORDERED! The representative said she would email the separate department in claims that makes the decision and someone would contact me within 24 48 hours. Still nothing. I called again on March 2, to talk find out why I haven't been called back and all the representative could tell me was that it the part is being rebuilt and the vendor will be out on Monday to remove the part and send it off for repairs!! This has been going on for over 4 weeks now and still no working dishwasher!

This company moves slower than pond water when it comes to satisfy claims with their customers and has no sense of urgency. And I bet even after I write this review and they read it, they will reply with their sarcastic comment of "Thank you for taking the time to submit a review. We are sorry to hear about the frustrating experience you have had through the claim process and would appreciate an opportunity to look into the issue and/or any other questions and concerns you may still have. If you would, please email us with your full name, phone number, property address, and contract or claim number to digitalcare@hwahomewarranty.com."

The problem with this I have called and called and have been patient for over 4 weeks while they take their sweet time with coming to a quick outcome to repairing my dishwasher. No telling how long it will take to get the part repaired! Total bummer with this place, I DEFINITELY WILL NOT BE RENEWING MY WARRANTY THIS COMPANY!

Home Warranty of America sent out a guy from an AC company since we had a leak on the air conditioner. The guy came in and said that he checked the AC. According to him there was no leak. Then he left. Four days later I had to call a plumber because we couldn't find where the water was coming from. Moreover, the insurance didn't cover the issue so I had to pay for the plumber. They came in and found out that the leak was from the AC. I called Home Warranty of America again and they sent somebody who fixed the AC. It was really a pain in the butt and it cost me two extra ones because there was also a roof repair that I had to do.

When I file a claim, I call somebody if I need something done. They're pretty prompt about getting somebody out here. That part is all right. But it's a lot of money to charge especially what I'm getting out of it. I only used it once last year. If I didn't have it I would have saved money over the long run. The only reason I got it is because you got peace of mind say if something does go wrong, it's not going to cost you a fortune. If they come out and fix, it's $75.

But sometimes I feel like they’re not as experienced as some of the others. I’ve had someone say, “No. That’s not covered. I don’t know.” But in my book where I got it originally, it is. We have a pool and we paid extra when it was time to purchase the house. There have been a few things that have broken on my pool that’s not covered under the coverage. If something happened or if it needed more chemicals, I had to go buy them and do it myself. It cost us a little bit more to get our pool covered because they weren’t interested in that. I figured out why they weren’t and I paid the difference.

They turned it over to this guy and he came. My pool was greenish looking and he asked if I have a pool man and I told him I do. He asked to take a sample of my water. It cost nothing and when he sampled it, he said my pool was a mess. He also said, "But if I was your person it would never look that way.” I signed up, they fixed what had to be fixed and we’ve never seen our pool green again. He comes weekly and I was thrilled with it. It’s Red Mountain Pool Company here in Arizona and the guy is phenomenal. He's very good and professional with what he's doing. And so did the other technicians that have come here. I’ve been impressed with the people they contracted with and my policy has been a godsend.

I have recommended Home Warranty of America. I was visiting my sister home and she said she doesn't believe in home warranties. I told her about how we got ours and the things that have been covered and she asked for their name. My other sister did the same thing on their neighbor. They told their neighbor about it and they all wanted the name.

Third claim was for my A/C - it went out in Florida in 85 degree weather with a heat index of 92. It was a Sunday and I was told someone would call me within 24 hours to schedule. I informed them that I have three 100+ lb dogs and an elderly person living in my house that cannot be in heat like this, the woman's response was "well how hot could it be in February?" She then said I could have someone else come and service this and submit the invoice when done. I paid $500 to an A/C company that I have a monthly plan with, so this is discounted, and he was there for 2 hours replacing a transformer and capacitor. The claim was denied because they said I needed a "tune-up." (The woman informing me of the denied claim hung up on me when I asked to speak to someone else who was able to answer my questions).

I showed them that I had all of the required servicing done to the A/C unit upon moving in and they re-reviewed my claim and said they would reimburse me $19 of my $500 invoice. I was told that these are cheap parts and our repair tech said it would only take him five minutes to replace so that's the reason for their decision. I find it ridiculous that they said the A/C repair was a total of $119 (I have a $100 deductible), but to replace a rubber ring in a toilet tank was $130. They use shady "companies" that I've never heard of and that don't have legitimate business profiles online or even a phone number that isn't a technician's cell phone number. I get that insurance, as a whole, is a manipulative scam, and I didn't expect the full amount back, but $19 is outrageous.

When we got the home warranty the first claim we did was when one of our air conditioners went out. We have two of them and the other didn’t go out. They thought that we had done something to it. Altogether they got the work done but not in a timely manner for me. When my washing machine went out one time, instead of them replacing my whole washing machine sometimes they had somebody to come out and put a belt on it.

We had the washing machine for four years and we knew that the washing machine was messing up because we saw smoke coming from the back of it. It spins like they rigged it up in order to make it work so I had to accept that instead of them getting me a new washing machine. They fixed something but it doesn’t shut off by itself. It keeps spinning regardless and sometimes all the water is out when it spins. It spins even when the top is up and it’s not supposed to do that.

When we told them the person that fixed that washing machine about it they said that was what HWA said for them to do and that was all that they were going to pay for. When you are dealing with a company and you’ve invested so much money in it, you're scared and don’t want to discontinue it. But we were planning on going with another company. We pay this bill but we very seldom use it and we get these end results. I am dissatisfied.

I had an electrician and my experience was not good. I also had experiences with two different plumbing companies through HWA. I wasn’t impressed with the first plumber that came for a leaking toilet. He had to come back three times. Today, plumbers came to fix a leak under the sink. They knew their stuff and did a good job. I was impressed with them. Although, I found it a little off-putting when they tried to upsell me on work that they do through their own company and not through HWA.

HWA will do everything they can to avoid replacing something. I had a maintenance contract with another company so I had somebody out to look at my air conditioning unit. They came out and said the unit was on its last leg. Then, Home Warranty of America came out and the contractor did something to keep it going. The unit has to blow up before they replace it. If an air conditioning unit is like that, it works much harder and puts my electricity bills up but HWA doesn’t care about that.

In addition, we have two hot water heaters in the attic that went out over the weekend and because it happened on a weekend, we got Home Depot to fix it. I didn't even think about the warranty that time it happened but because it's in my attic, I don't want my house to flood and they would not honor any claim because I didn't call it in first to them. I had photographs and everything, but they didn't care. Overall, it's a hit or miss with Home Warranty of America. They are not flexible with the rules and they have no leeway. I would tell friends to be careful.

We are not unreasonable people, and the claims that we filed weren’t big items to be repaired, so I really couldn’t understand why they wouldn’t cover the services, and they never could explain the reason to my liking either. So, be careful with what Home Warranty of America says is going to be covered because they always seem to find a way to get out of it now. I wouldn’t recommend them.

Home Warranty of America works with me very well as far as being able to satisfy my needs. One of our ovens, which was built-in, went out, and Home Warranty gave me the option to take in a check and put some money with it and get the one that I wanted. All appliances would be the same make or I should find one that was a little less expensive. We live out in the country and in a subdivision that’s near the sea. We have an aerobic septic tank and it’s a part of our worry. The guys that Home Warranty sends out come out and pump it whenever it’s needed and we pay. There was a guy that came out to do it and we paid him the $75 service charge. He said he would go get something but he never came back, and we called Home Warranty and told them about that. They said they would get somebody else out and I did not have to pay the other $75 because they would apply what I’d paid the other person, which was really nice of them.

I was baffled as that is the very reason I chatted with the rep to ask about location before filing and spending $100. I called in and live chatted with at least 10 people since. I have been waiting for a supervisor to call me back for a week now. I want coverage but in the least my $100 refunded. I was given incorrect information by an employee of HWA. If he told me it would not be covered I would not have filed the claim. They have the transcript as they are saved. $100 to this company is not very much money but to my family it's a lot of money (I am a teacher my husband an EMT and we have 2 kids).

That is why I took the time to talk with a rep before filing the claim. It would be so simple to fix. I feel they should have just honored the claim once made aware of transcript from rep, but in the very least they ought to refund my $100 because of their mistake. I would take legal action if it wouldn't end up costing me more money than the $100. Don't use this company. I am warning all my friends especially friends that are realtors. It's not worth it!

There was more work than I signed up for. And it was a really shorty work and it was so bad that the plumber cut a hole and he left and wouldn’t come back to fix the plumbing. HWA said that they would send another plumber in two days but I could not wait for two days. The drywall was already soggy once the water started leaking. And now the tenant there was super mad. It's a situation that gets worse as time goes by, and I got really mad about it. If I had called the proper plumber the day this has happened and I just not gone through Home Warranty of America, it could have been a lot easier on everybody.

Every time we contacted HWA, they said that there was no plumber available. I needed the leak fixed right away. I ended up paying close to $5,000 and now I’m going to file a lawsuit because of that which is going to cost me more. I wish they would refund all the money that I paid when I signed up with them. And they should be nice because I didn’t get anything back from it. I’ve been their customer for the last three years and I signed two properties and I realized it is not going to work for me.

While I was signing up, they were all rosy and peachy and nice but when I needed some help from them after signing up, nothing was nice. And I didn’t experience it alone. My neighbor has it too and she just lost it with them and she went away. I would tell others to stay away from Home Warranty of America. For my property, I paid $700 a year which is not a lot of money but I was hoping if something came up, they would take care of it or at least if I called, they would send somebody.

However, many times we have discussed things on the phone and we start again, and again, and the response time was long, which is not bad. But when you're looking for efficiency, once someone gets the information, it's good to go around and solve the problem until it's gone. Other than that, the company is great, I'm happy and I will keep it. I like the way they do business. I believe that when you're taking care of the insurance company well, then the insurance remains normal because you don't milk the cow, you just use it only when it's needed.

We were tempting to get one of our heating units repaired and I had one of the worst technicians I've ever dealt with, both in private and professional environments. The individual was marked qualified to make the repair, but he did not come prepared and had to make no less than five visits to attempt to effect the repair, and still was not able to effect the repair of the item. We finally had to get them to find a different technician. We had to make the repairs ourselves where Home Warranty of America had to reimburse us, so it was not our best repair. They are adequate but I would recommend someone else.

I bought this house a year and a half ago it was the first time that I had a backup problem. The water from the kitchen sink was coming back on the other side of the sink. When the tech came, he said that it was caused by a pipe that was clotted and that he took care of it. My sink got damaged, too, but it was not his fault. Apparently the water was on the sink for too long. I was away for a week and when I came back one of the sinks had water that was sustained. So I had to change the sink but Home Warranty's tech didn't do it. He told me that he cleaned the pipe but I don’t know which pipe he cleaned because when the other person came to change my sink, he had to unclog the pipe that goes directly to the sink. There were rugs and toys, grease, dirt, and a lot of stuff in there.

So Home Warranty's tech didn't do a good job. If he cleaned something he didn’t clean specifically the one for the sink which was the one that was giving me problems. Also, when I submitted the claim they told me there was a $100 deductible and I paid it over the phone. But when the plumber came he asked me for the money again. I told him that I paid directly to the company and apparently he didn’t know.

The technician snaked my tub and it ended up leaking on to my ceiling. He pulled up some caulking next to the tub and then snaked it underneath but poked a hole in the pipe. So I'm looking over my ceiling, I still have water stains on my ceiling. But I still needed to technically hire somebody to come out to fix my wall from where he just cut a hole. He cut a hole behind the kids' tub and that has never been replaced. He just left a mess. It was a nightmare. My husband had sprayed it three times. My husband and I ended up taking out like we did our mortgage, we shortened it and got some money out to put back into the house. So we just took care of it ourselves.

Nonetheless, they did come through with my dishwasher. A guy from a professional appliance repair came out twice and he was very sweet and very professional. I had a great experience with that and that was my last experience. I have still referred HWA to other people just because my dishwasher experience was great. But for any big projects, I would not. With all the money that I've spent with them for the last five years, I certainly hope they'd take care of anything that breaks in my house in the future.

On the most recent experience, the technician who came did not thoroughly investigate the problem and he was just there to collect the fee. He just opened up my heater radiator, opened up the panel, and said that was too dirty. He didn’t want to mess with it. It really wasn’t dirty and just needed a little vacuuming. He did not try to resolve the problem or figure out what the problem was. I had to go to another technician outside of their group to get the resolution and to find out what was wrong, and it was very simple. It caused me a $35 part to fix the problem. But Home Warranty of America refunded the service call.

When we had no heat, we called them up. That was in the middle of December and there was a really cold spell. They assigned our claim to somebody who we called up but didn't respond or give a callback. We had supervisors from Home Warranty trying to reach them but the heating people would not return the calls. When the contractor finally came out, they looked at the furnace and said they had to order a part. Then it went on for almost a month that we had no heat on the first floor of our house. We called Home Warranty to follow up but they wouldn't return our calls. So we were sitting here freezing off not knowing what was going on. We wanted to go to a hotel but they wouldn’t reimburse us. I have a vocal difficulty and I wanted to go and get some place warm. But they said no and that I could live up on our second floor. That was kind of impossible and not practical.

The contractor also overcharged us by $500 for something that they had to put in the furnace and my husband went after them. He found out from another company what would be charged and what would be used in that capacity so he wrote letters to the contractor. But I don’t know if he got the money back or not. Also, when they went to repair the upstairs furnace, it leaked all over the family room and made a mess. But they ended up replacing the downstairs furnace because they screwed it up so bad. It was an absolute nightmare and they took six months to fix the furnace. Other than that, when we filed a claim for our dishwasher, Home Warranty replaced it with no problem. We also made a claim on the stove and the people they sent out for that were okay.

Everything has been perfect, except for one time when I submitted a claim for the standalone refrigerator and they didn’t send the right people out. The ones who came out didn't know what they were doing. So if you don’t ask HWA for the specific people from the right company, you don’t always get them. They get somebody that’s not really qualified to come out then they screw it up and you still got to call them back to come out and get the right people. I would demand it.

The next-door neighbor asked me about Home Warranty of America and I told him to get them. He’s an engineer and he said that he wouldn’t do it because you don’t get back what you put into it. I don’t think he’s ever tried it because he has too many friends that can come out and do whatever he needs. But I told him that I did get what I paid for from HWA. I also recommended them to other people.

We had an issue with our air-conditioning one time, so we had a particular vendor come out and then I had them do a test on our furnace for dangerous gas. The level was dangerously high so the tech recommended that we have to get our furnace replaced. When I put in the ticket and contacted HWA, I explained to them that we prefer to use that particular vendor since they were already on the list, but that didn’t happen. So, when I called back a third time they made sure that that didn’t happen.

I also called HWA when our furnace was not working on January. It was before business hours so I contacted via phone the emergency line, and they said that I would receive a call by 7 o’clock because that’s when their office is opened. But I didn’t receive any phone calls so I dialed them up at about quarter to 10 o’clock and they opened up a fresh ticket for me and I was able to get somebody out right away.

Shortly thereafter I received a phone call from the vendor who said that they wouldn’t be able to come out until the next day. And that morning was minus 11 degrees. I’m not sure how HWA rates their emergency vendor list. But they might need to revisit that because this heating and cooling company was on their emergency list but they wouldn’t be able to come out for another 24 hours. That’s not very helpful to somebody whose house is 48 degrees. However, it worked itself out since I took the initiative to contact HWA back and it got taken care of the same day. The second vendor was able to come out right away. Overall it’s worth the permanent payment that they charge for peace of mind.

So far, I’ve had three claims with them. One for the plumbing, one for the water heater which was repairable, and one for my refrigerator which is quite old. When I called for the plumber, the first contractor who came out was not professional. Two guys came out and one of them sat on the couch and talked to me while the other guy was doing the work. So I was not pleased with them. I had to call Home Warranty about it and I told them I didn’t want to deal with that contractor. So they sent someone else. The tech who came for the water heater was wonderful and I also had them out for my garage door. It came off track and they also did that. As for the refrigerator, I still don't think that it works right after the contractor came out for it but I won't pay the $75 charge for them to come out and tell me they wouldn't do anything about it. It makes weird noises but it runs all the time so it’s workable and I just put up with it.

I have Home Warranty of America for three years now and when I renewed, it was easy. They do it over the phone and withdraw the payment right out of my checking account if they went up a little bit this year. I normally call them on the phone to submit my claims because I'm a computer crybaby. Every time I try to do something on the computer, I get so far and I lose it then I whine. So I prefer calling them and when I do, they’re pretty efficient about getting back to me though none of my things have been urgent.

However, I’ve had some experiences with their contractors that I was not happy with, but they usually send somebody else. I did hear one plumber telling me some story about something that I said I didn’t buy. He was trying to tell me that Edsel’s home, the piping had resin in it and needed all to be replaced in the home. And I go, “No, I’m not buying that.” I said, “That’s not going to fly with me.” Namely because it’s all distilled in the water softener and it was glitter that was on the counter and the water basin. And I said, “How did the glitter on top of the counter get there?” He just didn’t know what he was doing. Home Warranty of America doesn’t know who they send. They talk to the company and the company hires a third party. They may not know exactly if he’s qualified or this is his first rodeo. I understand those things happen. So, I just request somebody else from a different company.

Also, I wish they had more people working there so that they could answer the phone quicker. I understand the heavy traffic and all that. Sometimes, they can’t get to the phone call quick enough, so you have to wait. But you can do it online too. Though I prefer to talk to somebody because I like to explain what’s wrong, what the issue is and explain it better. Sometimes, you have to spend a whole lot of writing to explain what’s wrong with the particular item that you’re claiming about. Nevertheless, I would tell my friends that Home Warranty of America has good vendors for the most the part, and that they provide good service and prices.

I dealt with two different guys and the first one came. They were really good about setting it up when I could work to go there. So I left work and met him at the house. He looked at it and told me that it was cracked and that it was definitely going to have to be replaced. I asked him if I needed to pay him $100. He told me no and that I could wait until the next day. He said they were going to have to come out and replace the whole thing. He also said that he'd take care of it. He'd call them, let them know, and deal with it all. He was really nice and friendly. He took care of everything. Then they called and asked me if we would be willing to pay extra $20 because our house is older and so was the water heater. There were two parts they needed and it was $10 each. So I said sure and I just had to wait to hear back from them.

But there was a little miscommunication there which was our only problem. I had been on my period and hadn’t had a shower in two days. And then we didn’t have hot water so I was not a happy camper. I was waiting and waiting to hear from them and I heard nothing. And then the next day, I was waiting and waiting to hear from them again. Finally I called and the rep said they were just waiting for authorization on the two parts. I told her that I already told them it was okay. So she felt bad because she couldn't get anybody out that day. I had to wait until the next day. Other than that, everything was good because they came out when they said they were going to.

My water heater was so old. I felt bad for the guy because stuff broke off in his hand and it flooded my bathroom. But they cleaned everything up. They called the guy to bring in the vacuum. I gave them towels, and they took care of everything and got all of it hooked up and ready for me. We renewed in December because I told my husband it costs us $600 a year but we only paid $120 for a $1,000 water heater. I’m happy because I called and had some other questions about some stuff that I saw like other services they offer. I talked to a guy there and he answered all my questions and gave me all kinds of information about all the stuff that I had questions about. The people whom I’ve had to talk to on the phone have been super friendly and easy to deal with. I’ve been telling everybody about HWA. All of my friends have been buying a house and I tell them to go with HWA.

The first time it went, it needed a new pump and the tech said he would be back with a new one. He called and said he was on his way. My son was home and he was out there with him when he came and he pulled a big motor. My son asked if it was new, and the tech said that it was. Then my son asked, “If it's new, why is it rusty and muddy?” The tech put that rusty, muddy motor in and we had to have him come back out the following year. He also called my son rude and he refused to come back.

Last year, the tech had to get a different kind of stuff to put the Freon in and it's expensive, and there was something about the motor or the blade. He came back a couple of days later with a new blade and I was out there with him, talking and complaining to him about Home Warranty of America. He put the blade on and got it running again, but he said that the blade wasn’t exactly the right one but it would work. This year, it was running but it was hardly giving off any heat. When the tech came, he looked at it and he wanted to find the circuit breaker box. He and my son went out into the garage where the box is on the wall and the breaker had kicked off and we don’t know why. He wasn't here very long and we had to give him $100 for the call.

I'm not very happy with Home Warranty of America and I can't afford a new heater unit. We're talking $4,000 to $5,000 and we don’t have that kind of money. Except for the man that said my son was rude, the providers that had come out had been very understanding and they apologized that they couldn't replace the heater because it's up to the home warranty. I asked HWA one time about replacing it and the rep said I had depleted my allowance because of having them send people out. It's not our fault that the stupid heater keeps breaking. I have contacted another company, but I can't afford their home warranty coverage. I would never recommend Home Warranty of America.

Home Warranty of America was excellent and the warranty paid for itself. It was convenient to have and we didn't have to go beat the bushes to find somebody. I told everybody about it. In fact, my niece and her husband have it now, as well as my sister. We also called HWA one time when something happened with the refrigerator but it wasn't covered.

However, since we’ve been here in Florida, we’ve only had one problem and they couldn’t find anybody to fix the garage door opener. We were a little disappointed, but I couldn’t find anybody either. People didn’t want to mess with it for some strange reason, even when I was paying for it myself. So, that’s a problem that Home Warranty of America might have ran into before. We ended having to buy a new one and have it installed. But we just had the motor on our washer replaced, which they just did and the guy finished it a couple of days ago. He did a good job. Moreover, their reps are fine whenever we reach out to them. All of my experiences with their contractors were all positive and I never had any negative problems. Overall, we've been very satisfied with Home Warranty, except for that one exception. But I don’t think that was their fault. We've already have recommended them to friends.

In a couple of instances, mainly with air conditioning and the kind of things that more often go wrong than others, stoves and refrigerators and so forth as opposed to leaky roofs, they sent over a contractor and I guess the first time or second time and this guy ended up being one of the best I’ve ever seen. So when I have an issue in that area I request that contractor. They sent him over and the job is done the first time. There are no comebacks, no problems, and then we’re happy and that makes them look better also. My wife a couple of times asked me why do we still have them and I said because they’re so easy to deal with and we get our money’s worth in terms of service. There is a reason you buy insurance. I’ve had the peace of mind and I’ve convinced my wife to keep it and we’re going to stay with it.

Their prices get raised too high. They're too expensive for the level of service they perform and sometimes they pick questionable vendors. And they're an inflexible company and totally inflexible on their services too. For example, if the ice maker doesn't work, I call the company and pay $75 for the guy to come to our door. After I've paid HWA $525 a year with nothing but an ice maker broken, I give the contractor another $75. If I ask the contractor to change a lightbulb or to fix a drippy faucet, they can't do that because it has to be another order. Even while he's in the room, he can't do it because they're so inflexible. They said HWA only pays a fraction of what the vendors would charge normally. So, therein lies the reason why the vendors don't cooperate that much. HWA's supposedly doing them a favor, so for that, they get to charge less.

HWA doesn't manage their vendors very well at all. It's not a well-run vendor-owner combination. They're really clueless and they've expanded so much and gotten so big at doing other things, like collections for service fees. I'm in Arizona and that company's in Southern Illinois, There are other home warranty companies out there now that have grown and they are better than HWA. I think HWA got too big, too fast, and unable to cope and continue with a decent quality service. Other people have stepped in with a better service at a better price. So, once this year is up, I'll be done with them.

HWA found someone who used to work for them, but no longer does and does not want to work for them, but he got so many phone calls. He came here anyway and said, "I'm just doing this as a favor, really. I don't work for Home Warranty of America." He appraised the freezer of the refrigerator, which was almost dead. And then, finally, because it was his approval, the second one, they approved it for $200 more. So, we finally got the check. It was a couple of months and it was not a very pleasant experience. It ended in a good place because I kept calling and pursuing it.

We still have open claims. The water softeners have not been dealt with. They have trouble finding someone so they kind of just don't do anything. When we first took out a policy two years ago, one plumber agreed to come out here. He will no longer come. He told me repeatedly, "I won't come anymore. I'm not dealing with that company." The reasons are: a) It takes way too much of his time, like half an hour in here, an hour there, 45 minutes here, to get an approval for a repair. So, he said, he simply won't come anymore.

When the plumber first came, he was very nice and hardworking and did a good job. But then, that was like just a few times. And since we've had multiple issues and he refuses to come. So, there's really no one. If someone comes from about an hour and a half away, and they only come once. They haven't come back. They're supposed to come back but they haven't come back. It's really complicated and unpleasant.

It's more difficult for people who don't live in an area that's accessible to the people they hire, but we shouldn't be penalized for that. If HWA tell us, "Go out, find someone," and I've literally go out and find someone. And first, I said, "I'm not going to find someone. That's your job, I'm paying you to do that." And they didn't do it. They didn't come through with anyone. So, I called back and said, "We're not yet done. There's nobody here." "Oh, well, okay. Maybe, we can find someone, but you go ahead and look." It's part of mixed messages. It's like drop calls. I'd be working on something saying, "Okay, can you try to get someone out here." And I just never hear from them.

It really takes a lot of dedication and energy on my part to keep calling through and getting everything done. So, for the other open claims that we have I've let them go over the holiday. But at some point, I'm starting again. They don't contact me. I have to contact them and say, "Look, you never got somebody here for that blah blah blah in the basement water softener. When are you going to follow through on that?"

We’ve had four different claims come through and usually, my wife tries to deal with the service the first time but if they don’t understand it, then I have to come and stay home from work in order to explain it. One claim was good but the rest were not very good and actually made my wife uncomfortable. With one of them, a shady-looking guy came and demanded payment upfront before he can look at anything. But it is my understanding that that is not supposed to be part of the contract or the process. We complained about that and they basically just okayed. He got paid, walked up, looked at the issue and then said they don’t cover that and walked away.

What they have repaired seems fine but it seems like nothing can be done quickly. They had to come multiple times for the sump pump, HVAC and the dishwasher. Basically, if you want to use the home insurance, it had better not be an emergency. That’s the motto that we use with family and friends. They should vet their contractors better. It’s obvious that some are the cheapest ones out there and they’re not necessarily doing the right service work. They don’t go above and beyond for supporting to make the customers happy. Several of them were not very professional in what they were doing so they were not very good representation for the home warranty. They were even rude to my wife and to me. We got home warranties in every one of our homes and this is by far the hardest one to deal with. It has been more of a waste of time than it was a benefit to us and we were actually going to cancel.

The representative was very nice but she was not of any help to me. I expect them to help me I expect them to help me. And I'm in the process of thinking if I want to keep the policy. Still, my overall experience with Home Warranty of America has been okay. And everybody has been very professional. I called them one time for my garbage disposal and another time for my plumbing. They sent somebody out and it worked out fine.

Home Warranty of America called him, and he told them he doesn’t know what the problem was. So they told me they’ll assign it to someone else. The second person kept me waiting, and never pitched nor answered the call. They gave me a third vendor, which had a bogus number. They basically don't have vendors in the Washington Metro area for a microwave. So they told me to find my own vendor, but they refused to give me a budget. Nobody gave me a number so I can't find my own vendor. There was no follow up and I've been calling them every week.

When my garage door wasn’t working, they sent someone over, and it took two weeks for a part. Now, the person who installed the garage was just down the road and I can get a part from them. But they got a vendor from very far away and lives about 60 miles away. He had to bump me into his schedule, and that took two and a half weeks. As far as my heating unit went, they gave me a vendor, never called me or returned my call. The people at Home Warranty of America have a script and they talk like parrots. It's not problem solving. My daughter has American Home Shield, and I'm going to transfer to them once my contract expires.

I called the contractor but he never returned my call. I called HWA and they said they would try to send me someone else. They said the closest person they could find to me happened to be two hours away, so they refused to come. This was after two days. Normally, when something breaks, they give you a money allotment. They say, “We’ll give you $300 or you can have us fix it.” I said, “Find out what the money allotment is, and I’ll just get it fixed myself.” And they said, “Well, we can’t do that because our guy did not say it was broken,” even though I sent them pictures showing them the inside of the garage door opener and they could see it was definitely broken.

So, now they’re looking for someone else, and they’re not going to find anybody closer than the person they just found. They’re going to have me call somebody who’s four hours away who’s not going to come. I asked for a supervisor, and she said, “Okay. You’ll hear from them within 24 to 48 hours.” So, that means another two days without my garage door working, which means it’s been almost two weeks now, and they still refuse to make me an offer so I could get it fixed. And their solution is, “Bring somebody in and have them look at it and have them call us.” And I said, “Will you approve?” And they said, “We’ll only approve what we’re willing to pay.” I said, “That’s not going to work, because if I pay somebody $100 out of my pocket to come look at it, and they tell you it’s $500, you say, ‘We only pay $200,’ they’re not going to do it.” So, that is not a solution.

Now, I told them that I got somebody. I found the person who came and took the pictures. He said he would do the job for $425. I said, “Why don’t you get authorization, give me the money, and I’ll have him do it?” But they wouldn’t do that. So, now I’m sitting and waiting for a supervisor to call for 24 to 48 hours. Again, it’s winter here in New York. The whole reason I need the garage is to get the car out of the snow when it snows and they’re just dragging it on and on and on. And they refuse to tell me what the allotted amount is.

Up until this point I really had no complaints with them. They’ve been good most of the time about who they send. But for some reason, they don’t seem to have any local garage door repair people. So, it’s creating an issue, because the one that they do have seems to be extremely dishonest and not very reliable. I’m hoping a supervisor will be able to say, “This is the amount we allot for an installation and a new garage door opener.” So then at least I know if I’ll call somebody, if they’ll accept that amount of money, I can go ahead and do it. But I can’t have somebody go check it, pay them a fee, then have them call and then have them tell me sorry, they’re only going to pay half of my fee.

When we had a problem with the microwave, we called them to submit a claim and it took a couple of weeks before someone came out. They had to replace my microwave but the first tech they sent said that he didn't do the installation. He also said that he would call and give Home Warranty of America the information on the size and measurements. But we never heard from them. So I called Home Warranty of America again and told them what transpired. They said they were going to see if they could get the information, then they sent somebody else out. The tech who finally came took the measurements and was good enough to send all the information in there. He was also the one who came out and installed the new microwave.

The replacement works but it’s not as nice as the one that we had before. Also, it took from November 21st until after Christmas before the new microwave was delivered here and we had to call the person to install it. We had to wait that long and that was a big disappointment. Since we didn't have a microwave for a month, we went out and bought a $50 microwave to play with. We seldom use it now because our microwave is a built-in one.

However, I have a claim for a repair for my fridge that has been open since December the 7th. I submitted it online, they called back right away, and the company that they sent out called back right away too. But now I’m having trouble getting them to come back out after they took my $100 and get it fixed. They said they had to wait for parts. I called HWA last week, and they were going to be following up with it because they were having trouble getting a hold of the company that they sent out also. The last time I had my oven go out a couple of months ago, the people they sent out was great. In fact, they don’t make the parts for my range anymore so I ended up getting a new oven. I would recommend HWA because they’ve been nothing but great since I’ve had them. I’ve been happy with them thus far. I just wish that they wouldn’t be taking us along for this fridge. But I know it’s not their fault, it’s the company they sent out.

But most of the technicians that come out here are very friendly, very knowledgeable, and they work really hard on getting the job done. I've had a couple that has gone above and beyond who were not satisfied just to fix the problem or to identify the problem. They were there to fix the problem and so, they put the extra effort to it, tell me exactly what the problem was, and even telling me so far as much as they would go get the part and be back the next day to fix it. I like HWA better than American Home Shield.

I’m on my fourth renewal with Home Warranty and on this last one, they gave me another increase, which is the second increase I've had in four years. But we believe in having coverage simply because I’m 77 years old and I can’t crawl up into the attic and do things anymore. We sleep a little better at night because we know if something major goes wrong, they’re going to have the unit fixed, not replaced. Overall, Home Warranty lives up to its contract. The only problem is trying to select some providers, whether or not there’s an understanding that if you call them and ask them to come out, that they should contact us immediately and know that you’re waiting.

Today I received a call stating they were only going to cover 151$ of the cost, because this is what they would pay. This is highway robbery. 150$ barely covers the cost of a certified air conditioning tech for 1.5 hours. A fan motor goes for much more than 150$. This 150$ barely covers 25% of what I paid out. I have been a customer for 1.5 years and am now considering cancelling my policy and getting what money I can back to cover the costs. Do not use this company!

I hope I don't have to use HWA but I'm glad they're there in case I need to. We have recommended them to a couple of people already. We actually just have friends whose furnace just went out and they don't have a warranty. And we've been telling over like, "We told you guys. You can make payments for the whole year. You're covered. This wouldn't have drained your bank account."

I go online and report when I have an issue with an appliance in the house. Their website is easy to navigate and I prefer to do it that way instead of just calling. I called for the first couple of times and they were busy. I could get them quicker by going online and entering my information, especially if it was over a weekend. when it's hard to get to a warm body. HWA deals with the repair people and sends whoever they have on retainer. They already have their own people and I didn't have anychoice on who they send. Then I give a review on the work that they did once they fixed the problem and went on back.

One time, we had a plumbing issue and I had a bit of a leak in the roof which didn't turn out to be a leak. But they came and took care of what I thought was going to be a problem. We have a skylight and I thought it was leaking around but it was just condensation. Still, they put a water shield or guard that directed the water to go someplace else up there. In case it did cause a problem or would become a problem, that would help. I was pleased with the work and professionalism of everybody that HWA has sent out. The ones that I dealt with were all good people, friendly, and knew what they were doing.

I have the basic warranty and someone mentioned to me that there is a premium or premier warranty that's higher. I feel HWA might be easier to work with if I had the higher premium warranty versus the basic warranty. Nonetheless, the repairman was really nice. When he went out here, we had no air conditioning and it was in July. Oklahoma weather sometimes gets ugly in the summertime so we had six floor fans going 24 hours a day. At that time, I had two little dogs and they had to stay cool. At night, we would lay the washcloths on top of the dogs and then, the fan would be blowing on them so they would stay cool. I really need to call HWA and see if they have a plan other than the basic one. I wasn't happy with my second experience at all. My air conditioning had a Freon leak and they wouldn't do anything about that.

HWA had been very quick to assign the claims and get somebody out here. But there’s a break down between the vendor and them sometimes when it goes to the prioritization part of it. That’s on the vendor, though, and not on HWA. Also, HWA is not local, so they don’t know the local vendors. They’d just go by what people have used and had some good experiences with. I’d always go to Angie’s List to do a double check. Sometimes, I’d see that the vendors do not have a good rating on Angie’s List, although you can’t go by that either.

Then when I'd call HWA and tell them I was having issues, they’d tell me that I might be better off having another package. But when they would explain it, the reps seemed to need more training to have a good understanding of what the packages entail. I went with the Green Plus, then there was this Orange Plus and the reps weren’t clear on what’s covered under that package. I was under the assumption that for one package, appliances such as the refrigerator and stove would be replaced with more energy efficient appliances. But I found out that that would be for high end appliances only like Wolf and I don’t have those type of appliances. Still, I like HWA and I would renew with them again.

Last year, I submitted three claims. My dryer went out and my microwave handle broke. So the dryer was fixed and so was the microwave handle. Then the air conditioning wasn’t working right and that was fixed as well. The techs have all been great. The only complaint I might have, and it’s a recurring one, is that when I place a service call, I’m told that the vendor has 48 hours to contact me. Sometimes, that’s not convenient because if your air conditioning goes out in the middle of summer, it’s hot. One time, I needed to go to Walmart and buy a window air conditioner. I lived in my bedroom for two or three days. Another time, when they came here, they had to order a part so that delayed things a few more days. But these are not big things, nothing to make me change my mind about continuing to use Home Warranty of America's service.

Last year, my air conditioner went out. It was 122 degrees here and I lived on a portable air conditioner in my family room that was attached to my kitchen. It was hell. I had the news people here and I was on the TV. But once the contractor finally figured out that they were at fault, they got it fixed. But it took them a week. I’m 71 years old and that was a long time for this old body to be in that kind of heat. Other than that, Home Warranty of America have always done me well and I’ve never had a problem with them. Everything has always been fixed and they replaced like with like. I had a fan out in my bathroom that has a heater on it. When it was broken, the person was going to just put in an exhaust fan. But I told them not to do that so they gave me the correct unit which was a heater and an exhaust on it. So Home Warranty of America live up to what they say they’re going to do.

Other than that, the few other issues I had were clear-cut. The house is a little older so I have had Home Warranty of America from the time I bought it. The first year, there were some air conditioning problems and I was glad I had the warranty. They paid the agreed-to amount while I paid the service call and my claim was taken care of. The same thing happened for all my other claims. Still, I would tell others to be cautious before signing up with Home Warranty of America and shop around. It seemed that more times than not, the work was not covered or there was a real stipulation to it that left me with the greater expense. I also had an issue with drains that I had to pay several service calls for. I eventually got that taken care of but the first guy who came out said that he couldn't find the problem although he knew what was causing it. Then he left.

I was hoping that they’d get us a new one, like what their advertisement basically said – that is something goes wrong and it dies, they’ll get a new one for you. But they didn’t. They just bought us out of it, and that’s another reason I wasn’t planning on extending the warranty. Because I felt like I got shafted. I didn’t think that it was worthwhile. I pay $45 a month, and if I put that money aside, we can use it to actually buy something. Other than that, it’s great when they come out and they fix the stuff. It’s also nice to have them because I can just call them and tell them that I need something done. However, when HWA sends it over to the contractor, sometimes, the contractor doesn’t call immediately. But HWA gives us the number of the contractor and tell us that we can call them if the contractor doesn’t call us. So, that useful and helps speed up stuff a little bit.

HWA has an online system where you can place a complaint and give them a brief description of what happened and why something isn’t working. The contractors that come out have also been from the same company. The first few times we’ve had a problem with the dishwasher, we’ve always had the same guy, and he was always very courteous. He was really good and knew what he was doing. But he was always late, and I don’t like having to wait all day off of work.

They would set up a window for them to come, and it would always be at the very end, if not after that window. So, we keep getting pushed back. There was at least one where we cancelled because it was 9 in the evening. I told the guy that I had to go to bed. So, even if he came down to fix it, it would be past my bedtime. But they always called to let us know that they were running late. I think they may be understaffed, and there’s probably just one or two guys. Or that we may be on the very edge of their service area.

We also got our garbage disposal repaired, and I wanted them to take it out because I didn’t want it. I’m trying to be green, so we didn’t use it because it’s adding waste to the sewage, and that’s not the best way to do that. So, I wanted them just to take it out and put a regular pad bin because it wasn't working anyway. But instead of doing that, they decide to pay for a new garbage disposal and put it in. I was thinking, "Well, would it be cheaper just to put a pipe here?" But they replaced it, and that's fine.

The guy who put it in wasn’t our usual guy, and he didn’t lock it up properly. And when we were washing the dishes and let the water out, I heard a gush of water. So, we opened the cabinet underneath the sink, and it was inundated. Half of everything that was in the sink was under there now. So, we had to take everything out, mop it off, dry everything, and clean it off. HWA sent the guy back out and he ended up having to run to Home Depot and get some parts to fix it. We’ve been keeping a dishpan underneath the sink, just in case, but it hasn’t leaked since, and it’s working fine.

We also have a couple of issues going on with our wiring right now, and I need to check and see if it’s covered under HWA. We're thinking about putting in another request for a lighting fixture in the bathroom. I think the ballast is going out on the fluorescent light in the bathroom. So, it's just a little bit more complicated than I can handle.