Home Warranty of America Reviews

When I had bought the house a little over three years ago, I submitted a claim and it was a very easy process calling, determining, and telling what was wrong. It was wintertime and the heat wasn’t working. HWA tried to get somebody from Nashville and it was taking too long. With it being cold, I asked if we could try to find somebody else and they found someone closer to me. The technician was able to come within the next day and fix the heat.

I submitted a claim for a refrigerator and I wasn't impressed the way Home Warranty of America handled it. The technicians came and said that the compressor was out on it and that they would never fix one on a 15-year old refrigerator. Then our ice maker was out but they couldn't analyze that until they fix the compressor. So I had to invest in doing the compressor first and come back and deal with the icemaker issue later. We got a new appliance and it cost us $1,200. If we had gotten the refrigerator and the icemaker fixed, it would have been around $950.

My experience over the years has been more bad than good. A few things have been repaired in my home since my membership began, however, there was a huge issue that occurred due to the company's negligence that went ignored when I reached out to them. The problem with my heating and cooling unit in my home has been an issue for over 3 years that has been reported to the Home Warranty Association over several times. Each time an incompetent contractor was sent out to fix half the problem that was occurring, the issue of the leaking water was never fixed or addressed.

I got my first deal through the people I was buying the home through, and one of the things I asked for was the warranty that comes with the home. So far, Home Warranty of America has been excellent. I even recommended it to my niece, which she took it out when she bought her home.

I had a claim for a hot water heater right after I moved. I called Home Warranty of America and the process was simple but I had an issue with the technicians once they got here. Home Warranty hires their own contractors and it's all price-based. They try to get the cheapest people for what they're doing. The technicians said they'll be able to fix the water heater but they didn't have all the parts that they need and didn't discover that until late in the afternoon. It was a little frustrating in how they handled it. They bailed and said they're going to get the part. Half an hour later, they called me and said they were not able to get it and they couldn't do anything until that next afternoon. They were unorganized and left me without water for about 36 hours. Those contractors are responsible for their own work and it was an oversight on their part and not HWA. In the long run, it's not that big of a deal but with my kids and my pregnant wife, it wasn't fun.

When we purchased our home, Home Warranty of America was recommended to us. It's the only one that was presented to us and we trusted the seller on that and went with what the seller of the home had provided. It was a new house so I wanted to make sure that the appliances would be cared for in the event they broke down or any other major problems. I recently renewed it and it was an easy process. I was able to do it quickly and payments went through, no problem. Their rep was great to speak with. I did have an unrelated issue but she was able to address that for me as well. So, it was a good experience.

Called at 8:30 pm on a Sunday to find a repairman for my furnace which started screeching and had to be shut off. It was -2 degrees out. They took all my information and said someone would be calling me back within 15 minutes. When they called back they told me their repair company in my area was not available until the next day. It was -2 degrees out. I asked if I was allowed to get my own repair company and they said, "Yes, if they call their estimate in to HWA before they actually do the work." I called and left messages at 3 different companies and only 1 called me back. They of course do not deal with HWA. The motor in my furnace had to be replaced at a cost of $1,009.00. The next day HWA's repair company called and left a message that they could be out between 5pm to 8pm that night. 24 hours after I originally called in.

Signing up for Home Warranty of America's service and submitting a claim with them were both easy. We had our washer and dryer repaired and it was done pretty quickly. Home Warranty of America has been good and I have no complaints. I'm very satisfied with my experience.

I recently bought a house and our realtor told us about Home Warranty of America claiming that it is going to help me out. Whenever I asked for a product to be replaced, they are coming to my house and are shipping the product. But the thing is, they are saying that it cannot be mounted. I have to spend some extra money to fix the product. This has happened to my dishwasher and air cooling system.

My realtor recommended Home Warranty of America and said she had it and she thought it was a great idea for income property. I went with HWA and I’m with them more than one year now. I’ve renewed again last February. They have that little grace period wherein they want to make sure that you don’t have any damaged appliances. Another competitive home warranty company, Home Shield, only gives you two weeks to fight the 30 days that HWA provides. It's something to look into for that, but I’m satisfied with HWA's service. I had to have a refrigerator replaced and things went very well with that. They asked me if I would like to have it replaced or would I like the money for that refrigerator, and I said I’d like to have it replaced. So, they sent me an email and a comparable model, and then they asked me if I liked it and to make sure I check the measurements and I did.

I was signed up with Home Warranty of America when I purchased my house. It was good with them so I just resigned up. When I filed a claim for the heater, they helped me right away and everything was taken care of. The technician explained everything - what he was gonna do, what he needed to do to fix it, and how long it was gonna take. He was perfect.

My real estate agent told me about Home Warranty of America when I got my house. Everything was all right with the sales rep and signing up for service was a normal process like any other signing up process. I've submitted a claim and they did quite a good job but I never got time to call them back to tell them that. The claim was about a plumbing issue because there’s a loud knock in the pipe and I knew that’s a fixable issue. The plumber seemed fairly rookie, although I didn’t know how old he was or how long he had been working. I figured he would’ve at least asked some questions about it. He did and I told him to flush the toilet to hear it, but he never flushed the toilet. I told him about a leak I found and I’m pretty sure he took care of that. Other than that, I haven’t called them back yet and it’s my fault.

The process in signing up for the service with Home Warranty of America was fine. However, the last two times that we've called to see if something was covered, it wasn't. So, I'm beginning to wonder what is covered. At this point, we're very dissatisfied and not pleased at all because they haven't covered what we feel should be covered in a home warranty. It seems ridiculous that what we have to pay for should not be something that we have to pay for since we're paying for a home warranty. We shouldn't be paying for nothing. So, next time around, when our warranty is due to be renewed again, we'll look for somebody else.

My experience with Home Warranty of America has been very worthwhile. Our realtor suggested them to us when we bought our house and we went with it. The signing up was pretty easy and we just renewed a couple of months ago, which was fairly easy as well. It was a pain-free process. It was also easy and self-explanatory submitting a claim. Once on the website, walk through and fill up the form. In the 2-3 times we’ve done it, we’ve gotten a response relatively quickly for people to come out and fix whatever it was that we needed fixed. Everything’s been great. It's been very helpful on things that we use on a very regular basis from our dishwasher, washer, dryer, and garbage disposal.

You need to live in the residence 30 days before you can file a claim. Anything before that is considered a pre-existing condition. (This is not a full year coverage if my warranty runs out on the day I purchase the home.) Limit to the water heater size they'll fix - gallons. I have a 75 gallon electric tank and the limit is 70. Anything bigger is considered commercial. (I live in a single family home) I only found this out after we purchased.

After purchasing a $500 platinum home warranty in July 2016, our furnace quit working Dec 16, 2016 and after numerous calls to file a claim and numerous attempts by the technician they sent to our home, our furnace still isn't fixed and it is now Dec 28, 2016. The lowest recorded outdoor temp since the 16th has been -12 degrees. Every time the technician repairs a damaged part he finds a new part that is damaged and needs to be ordered, each time we are asked to pay a $100 deductible.

My Realtor referred Home Warranty of America. I also asked a couple of my friends what they were paying. It was around the same so I rolled with it. I spoke with an HWA customer service rep once, and we got things done but I haven't had a claim yet. The only thing was at one time, I wanted to see if something was covered, and it wasn't.

The realtor provided us with different options, and Home Warranty of America had the longest time period so we went with them. Signing up for the service was easy. We haven’t had any problems when we submitted a claim. Everything was fine.

When I bought my house, it already has Home Warranty of America as warranty. I renewed with them since then because I know I need a warranty. In case something goes down in my house I'll have some kind of coverage on it. I tried to submit a claim for my garage door but they told me they didn't cover it. I sort of took offense how they told it to me. They could have explained it a little bit more why they don't cover it. I'll probably be filing a claim soon for my plumbing then I'll find out how their service is from there.

Every time I have needed repairs this has been a lifesaver. The customer service has been very helpful and courteous even at 3 am. When my AC went out they had someone come out the next day and even waived my call fee because it was just over the 30 day warranty period. Went the extra mile to correct the problem in a timely manner.

We had Home Warranty of America when we bought our first home in Ohio. We went with them again when we bought our second home because of their customer service and how quick they dealt with everything. We hadn't really used them very much until our furnace broke during absolutely the coldest week of the year and they were there the following day to fix it. I was out of town at work and they bent over backwards to help us. The crazy thing is that seemed to open up Pandora's box and we had to use them quite an awful lot in the next six months on various things that had decided to stop working.

Signing up with Home Warranty of America was pretty straightforward. The only time I had an issue was when I recently had a water heater break and it was difficult trying to get into contact with the vendor and the warranty people. HWA took the vendor here to repair the water heater. I had questions and the vendor wasn't very responsive at all so I was sitting without hot water for a while. So I called the warranty folks to get them to send another vendor. HWA didn’t want to and that was unacceptable. Eventually, they sent another vendor who came and fixed the thing with no problem.

I bought a house. I need to have a warranty on it and I learned about HWA from my real estate agent. Signing up with them was really easy. The sales rep explained to me everything. I haven't had any claims yet, but it has been a good experience so far. I'd recommend them.

After working with HWA, it was determined that I was due a refund of the service fee paid for work that was not provided. I am satisfied with the outcome.

I've been using the services of Home Warranty of America for more than a year. A couple of weeks ago, I filed a claim over the phone. The person I talked to was fine but the overall experience with my claim was really horrible. My issue is still open and I'm still waiting for their feedback. I emailed the customer support supervisor and had a chance to talk to him on the phone. First, I reported the issue that there was a leak in my basement on Friday, and they assigned a contractor, Franklin Plumbing, to have a look. I waited the whole morning until almost noon on the day that the contractor was scheduled to come, but didn't see anyone showing up.

I call Home Warranty of America's reps over the phone to file a claim and they typically send someone out within a couple of days. I've had them come out three times in the last two years, and they were on time for the most part and they fixed what needed to be fixed.

Our realtor told us about Home Warranty of America and we didn't have any problem with the HWA sales rep. We’ve only had one claim a couple of years ago and they took care of it. Submitting the claim was relatively simple since we just had to call them then we got the service taken cared of up on the front end. Then we had to provide receipts and such as that to be reimbursed, but it was fine. We renewed it again and we’ll probably keep it intact simply because we never know what’s going to take place down the road. We haven’t had anything negative and I would recommend them.

I had one claim with Home Warranty last year and it was handled very well. My AC went out in the middle of the summer in Dallas, Texas and it was hot. I called them up and submitted the claim and within an hour, the people that they use that do AC work called me, set up an appointment and they were out there that day. They were speedy and very professional. They didn't have the parts, so it took a day to get the parts and the next day they came and fixed it. Now our AC is quieter than before. It also runs more efficiently and is not burning as much electricity. I renewed with Home Warranty online and it was easy. My rates went up for the renewal so I called them and they've knocked it back down to where it was. They were very helpful. I'm satisfied and as long as they continue to keep me happy and the service is good, I will continue to use them.

I've been using Home Warranty of America since I bought my house two years ago. It was given by my real estate agent, and I continued it. Some time back, they replaced my dryer but they gave me another model and not the exact same one. That was not a good experience but other than that, it has been fine.

I'm a realtor and I've used Home Warranty of America for years. Signing up for their service is a good experience and my interaction with the sales rep is also all good. My tenant has submitted a claim for service and the performance since the repair is good. I recommend HWA to clients all the time.

I've been using the services of Home Warranty of America for two years. It was part of the deal when I purchased my home. I have submitted a claim for service this year and last year. My air conditioner went out in one of the homes that I have, and they waited on me promptly.

I was with this company since 2013. The first time I needed to them to replace my hot water heater that was over 12 years, and got shafted. The tech (IGD Plumbing) that was cahoot with them (HWA), stated that the unit was damage due to leak that was on top of the water heater, so HWA denied the claim. There is no water leak above the water heater and the air gap between the vent is typical for venting. Well I am out $1,800 for the 3 years I was with HWA, and will have to get the water heater replaced on my own.

I feel that we are paying too much per year and are not needing any support toward repairs for the year. I learned that the repairs that are currently need are not covered. A leaking water pipe that the garden hose attaches to is considered outside pipe and not covered. The electric fireplace is not covered. By the time I need a repair that is covered, I would have paid a fortune.

I'm a contractor, so I know how things can go wrong in a household easily and I looked into getting a home warranty. Then Home Warranty of America was close to our home. They were turning to the things that I was registering for the sole purpose of making sure I had all of my ducks in a row as far as the dishwasher, refrigerator, stove, microwave. They laid it out pretty good and that's what made me acquire them.

Although the home warranty process is generally filled with overzealous sales staff and uninformed customer service, HWA has done a good job of being the best of the list, in my opinion. As a professional in the real estate industry, I would recommend HWA to my clients for a home warranty purchase.

My contract was set to expire on 11/23/2016. I renewed it on that date and HWA charged my bank account $104.17 on 11/25/2016. The charge was reversed by HWA on 11/29/2016 without explanation and the contract was canceled. I didn't want to go without a policy so I renewed it again on 12/9/2016 with Serena ** who informed me there was no indication of the renewal or charge. She asked me to send her proof of it, which I did today. I need my contract back-dated as if there was no lapse. Lastly, I need you to determine what services I chose online that differ from what Serena and I selected together on the phone because the price I paid online vs. the price paid with Serena are different. I do not need an attorney to contact me at this time but if this is not resolved in a timely manner, that will be my request because I did renew and you did take the money from my account. I am counting on you to resolve this appropriately.

I went to an insurance commission convention and there were people from Home Warranty of America there. A person talked about how good the services had been for other people and there was also a rep from Florida representing them. Signing up in sales was good since I only had to go online. I'm currently in the health insurance but I worked for the John Deere company, I worked for an independent agency, and I've sold extended warranties. I know more about warranties than anything so I know what’s workmanship and parts, lack of maintenance, wear and tear, and anything like that. I had no problem interpreting what their policies were and there was no discussion or argument about that. I then sold policies to two good, real close friends but now, I'm advising them to cancel although they haven't yet.

I'm a first-time homeowner so I didn't know anything about home warranties, and my real estate guy suggested that I go for Home Warranty so I did. I had a couple of claims last year and everything was done perfectly. Everything was really quick, starting from getting an appointment and then getting a technician to come out to see the issue and provide the fix. I was very happy. I continued to extend the contract and then I’m doing this year as well with Home Warranty, and I’m hoping to get the same kind of support and service from them. I would recommend it to my friends and colleagues.

First call for non functioning fridge was never given a call back by first service contractor. 48 hours later called and switched to Sears Home Services. No called no showed to 2 appointments. Diagnosed issue and ordered part but took almost 2 weeks to return to fix. Upon returning to fix found other issues which needed parts that would take another 2 weeks. Spoke with the HWA buyout rep who advised me to take a buyout that would be about 60% of cost of repair which was $1258.00. Expecting $650.00 to $700.00 I was basically conned into buying a new fridge at the cost of 1300.00 only to later be offered a laughable amount of 488.00 buyout. I had great interactions with previous claim with HWA but as of lately they have failed in the customer service aspect of their responsibilities and have soured my opinion of the companies policy and as a whole.

I bought a house and my real estate agents paid for the home warranty from Home Warranty of America for a year. It was a good experience because I had a few things that needed to be done and I kept it up after that. The customer service was also fine. The only concern that I have had is when I made a report and I needed repair.

When I purchased my house, the Realtor recommended Home Warranty of America. I trusted her so I signed up for the service. HWA's sales representative was very nice and knowledgeable. I submitted a claim in 2014 when my dryer went out. They sent someone out to repair. The person who came out was open to conversation as regards to what was going on with the appliance. Throughout the whole thing, it was great. He was very professional. The repair was outstanding. It was done in a timely fashion and the dryer has been working ever since. HWA is very professional, timely, and great to work with. I'm completely satisfied as of right now.

The realtor offered Home Warranty of America and they're good. The plan was curtailed to the needs of the home my mom bought. Everything has been good with submitting claims, except when we had a home inspection and they charged us to pay for the Freon to recharge my mother’s air conditioner. It worked when we got here when she bought it so they shouldn’t have charged for the Freon. Even so, we’re happy with HWA.

The staff has always been great and friendly but in the 2 years we have paid for this plan we haven't used it once. We really wanted more of a maintenance warranty, not a replacement. We wanted to have our A/C serviced but it was not covered on the plan, only replacement was.

I am reviewing overall experience. HWA has done very well. Thanks. I appreciate the service and follow up. It has been what has been required up to this time. I may be seeking HWA to cover an additional home very soon in 2017 and to continue on this contract.

My realtor doesn’t sell a house without home insurance on it so she actually integrated the Home Warranty of America policy with my mortgage. I used them once and it was great so I chose to extend my warranty with them. Our AC went out in July during my daughter’s graduation and birthday party. I put in my claim and the rep took the information down and said someone would give me a call back in regards to the follow-up call. She gave me the name of the company that I was supposed to receive the callback from. They got someone out and got the air conditioner fixed and we seated out only 2 days and that was summer. When they came, they weren't there long at all. They took care of everything, and gave me some tips. They did a really good job and were quick, painless, and out the door. It was a great and wonderful experience.

There are some plumbing companies that quite frankly should be taken off your vendor list Or at the very least permanently removed from my choices!! There was a communication breakdown 2 days ago in that the one company (His and Hers) that I asked not to service was the one that called to set an appointment. Then the one that was assigned called (Metrotech) and sent out someone because he finished early causing my tenant to rush home so vendor would not leave. But then the vendor could not speak English and was telling the tenant that the leak was not where it was. After several minutes of frustration the vendor left without a diagnosis. The call was cancelled by me. So I now have a $100 vendor call fee sitting with HWA till I have another call. That is a lot and should be refunded!! - Rather odd business practice.

We renewed our Home Warranty of America service about two months ago and the process was pretty easy. Their rep just called me and took my credit card information. She was friendly, answered all my questions, and explained everything.

I have a good experience with Home Warranty of America. They were recommended by our realtor when we bought the house and we got them initially. Then I renewed this year and signing up for service was good. Everything is working perfectly fine, so we never had an experience calling in to submit a claim.

I paid for the premier service. It took over 6 months. The service does not cover finding a unit that fit in the same place as my current unit. I asked for the unit to be delivered and installed on separate dates to prepare the spot at my own expense. The answer was no.

I have had them for 2 months. I had 2 consecutive bad experiences. Refrigerator and plumbing issues. They manipulated words and word smithed their way out of paying for the claims. Customer service is unresponsive. Transferred me to supervisor's voice mail and calls are returned 5 days later.

Everyone was very helpful, and they were prompt and neat in doing the work. I really like the help from Renee (HWA customer service) and Athena's Plumbing Co. LLC dba APC, who I requested after having them do a hot water heater about 9 months ago. I would definitely recommend both of these to others.

Called HWA and it started... Had a leak in the home we just bought. Had a couple of estimates and in a few days it was fixed. Didn't know about the leak until it rained and filled up a light fixture in our children's play room. Filled up the fixture, leaked in the floor and made a mess. Had a lot of rain since and hasn't leaked. Wow what a blessing. Thank you.

Called for service on Ice Maker. Sears came out, gave estimate. HWA woman said Ice maker not covered. Sears said HWA would not approve work. HWA found policy and saw Ice maker was added to policy months ago. Had to wait a days before original order was cancelled and new order was placed and I received a refund on my Sears credit card because I paid for work instead of waiting.

The worst experience I have had with service, bar none. I ended having to pay $1,400 out of pocket after a hurricane hit my town, which resulted in a storm surge that killed my A/C motor. I had to pay out of pocket because you all could not send anyone to my home to repair my A/C?! I called as soon as the motor went out and incessantly during the more than 2 weeks I had no A/C and waited for service from your company. All to no avail. I finally had to research and begin calling the executives of HWA (Direct Energy) to get some answers re my reimbursement claim since I went ahead and paid out of pocket (which is what your reps advised me that I needed to at that point). This company could have cared less that myself and my husband went without A/C in humid and hot September Florida weather. Absolutely the worst service ever.

When we purchased our 1967 home, a home warranty was included. We are so happy that we've had HWA to support us in our first two years. Two months in, our furnace broke and a few months later we had plumbing issues. HWA has been wonderful and such a relief - we had one experience where a claim was lost but they worked hard and swiftly to right that wrong and all is well in our home. We are considering extending the warranty.

I would give 0 star if I could. I usually always renew my home warranty, not with HWA. A waste of money. Did not contact us in the heat of GA summer when we waited for service scheduling. Then our other ac have out over working to maintain... And you still did not promptly respond to tell us you wanted a copy of home inspection... Then you made us wait again with NO ac in the GA heat. When you did decide we had an accurate home inspection, you made us wait for Another service schedule... Only to finally come back and try to over charge us. What a freaking runaround. Horrible company and have mentioned it to many people NOT to use HWA.

Heating unit failed during a cold spell. HWA sent out a technician immediately, who was able to make the repair within a few days. My out of pocket expenditure was significantly lower than if I had not had HWA coverage. Best investment I have ever made!

The refrigerator @ ** has been repaired 3 times this year: 1/18/16, 4/11/18 & 12/12/18. It is the same issue - defrost drain line freezes. The same company has made every effort to resolve - Appliance Pros of Austin. While their efforts are appreciated, the issue prevails. Owner John ** would like the frig replaced, since it cannot be repaired. The same property experienced unnecessary A/C problems which caused the tenant to move out. Numerous contractors attempted to resolve the issue during July/August/September of 2016. Temperatures were consistently above 90 each day. This is an unacceptable level of service. Please replace the refrigerator at the earliest opportunity.

With Home Warranty of America, you have a work order and you got somebody to come out every item that they want to deal with. If you had three separate items, that's a $100 each settlement of the time they're out because you got three separate issues and the person may or may not get the issue resolved. From my experience, I called in October to get a Home Warranty technician out because of the serious plumbing issues in my home and it was unsuccessful. They weren't available for two or three days. My house could have been totally flooded out and they wouldn't have cared. I had to call an outside technician. A week later, Home Warranty technicians called but it was too late.

Home Warranty of America was the package that was given to us when we purchased the house. They're a great company and they covered a fairly good amount that I didn’t have then so it was worth paying what I paid and that’s why I renewed and we still got them. Submitting a claim with them was easy. All I had to do was tell them what was wrong and they had the guy come out. Then the guy had to call them with the information of what was the issue and did everything else. The only thing was the prolonged wait into getting the AC unit. It was almost a month and it was the height of summer. But besides that, everything else was okay. They took care of everything that they needed to take care of.

We have two contracts with HWA, one with our home and one with our condo, a rental property. We have had an excellent experience with the contract for our home but every claim for our condo has been a nightmare. This claim took an entire month to complete the repair! They kept bouncing us around among departments and even hung up on me! We shouldn't have to pay for an entire month where HWA did nothing for us.

I had a problem with my ceiling fan and light not working. I called the company described what the problem was to the best of my ability. It took about 3 days to get someone out to my house, but that was ok because once the technician arrived, the job was done quickly and the service repairman was very professional. I am very happy with the service at this time. However, this is my first time using the service. If I start having problems I'll let you know.

I called to renew my HWA to find it had increased from $590.00 a year to $ 710.00. That is unacceptable. I have been a customer of yours since I moved to McKinney 2009. I am a senior and can not afford such increases in just one year. I have been very pleased with your services, but I am having to look for another company. The lady I spoke to did give me a break and I appreciate that. Merry Christmas.

So far this company has denied 2 claims. One for a dishwasher and one for a hot water heater. They give many reasons for not honoring these claims. I get it, they are in the business to make money, not lose money. I have already decided that if they deny me once more I will drop them all together.

I have called on a few occasions for issues covered by the home warranty and received the help needed. Normally I received a call back from the vendor the same day. Customer service personnel are always courteous and professional. The warranty was included in the purchase of my home in 2006 and it has worked well for me.

TaShonda was very professional, patient, and helpful! Excellent customer service. Thermostat not working properly, was my problem. We live in Montana, it is very cold here, thermostat very important. She took care of everything in a very professional manner.

HWA coordinated a hot water heater repair on two separate occasions and did a very good job. For the first repair, the original plumbing company did a poor job and HWA made sure they got a good plumber out to make the repair. For the second repair, they made sure they used the good plumbing company to make the repair.

My AC was not working properly, not cooling my condo. I reported this and it was inspected and determined to be in need of replacement. After a few bumps in the process, HWA made it right and had the new AC installed. I appreciate the work they did to get this accomplished.

Our washer needed repair so I contacted HWA (on a Sunday). I called Tuesday, Wednesday, Thursday trying to figure out what was going on. Every time I spoke with a customer service rep, they informed me that HWA was still searching for an appliance repair company. Each time I spoke with them, I told them I could call an appliance repair company and each time was told my appliance would not be covered if I did that. I was just trying to help. On Friday (5 days AFTER my first contact) I called again and this time was told that I could contact the company of my choice. WHY they hadn't called the day before is beyond me, but whatever.

I have never had any problem with HWA. Very concerned people and knows their job. Had a friend who took HWA and changed to Select Home Warranty last year. Not very happy with his company. They tried to get me to switch at half price at 300.00 year but my friend had problem. Took 12 days to fix. He's not happy. May go back to HWA. Your prices are getting little high but not out of range yet. I will be renewing in January. Have a merry christmas guys.

We've had several HWA claims over the years. Some have gone quickly and smoothly. Others have had slow-to-respond contractors. The biggest problem we've had is the slow-to-act HWA authorization group. I was told multiple times a decision on repair/replace would be made within a day and it took a week and a half?!? That should be a 15 minute decision. I don't know all that goes on behind the scenes, but it seems it should be quicker. End result is always fine, just a little sluggish sometimes getting there. Makes me a little nervous about what would happen if something more critical went out like a refrigerator or heater (in the winter).

I have been a member for 3 years. Every claim is a struggle to get a competent contractor to come out. Some claims have been totally ignored. There is always a long wait before getting an issue fixed and sometimes takes 2 different service companies.

When we type in a service request, an agent is quick to acknowledge our request and contact a service vendor and email with all information and follows up on the service from start to finish. They also call to make sure everything was satisfactory. They are also there when you have problems getting the service you requested done right.

I wish I could give less than one star. This company has the worst customer service. It took them 3 weeks to decide about my 15 year old dishwasher only to tell me they can't get the part and because I made the claim in the first 30 days of my contract they would not replace it, only offer me a buyout which is to pay me the price of the part they could not find. So now if I want a dishwasher I have to purchase it myself and wait 3 to 5 weeks for the check which is not going to be enough to pay for it and I'm supposed to have the diamond plan. I hate to see what the other plans are. Worst customer service ever. If you want something fixed quickly this is not the company you want. They could care less about the customer. Bottom line if you are smart you will stay clear of this company.

HWA refuses to help you to fix everything. Even if it covered in your plan. They ignore calls and emails. It takes months to get anything done. My ice maker was broken and it took 9 months to resolve my issue. Their service providers may never show up and when they do hardly work. I will leave messages and emails but never hear back from anyone.

I requested service regarding my electric parking gate, the intercom system associated with my door bell and a broken wire leading to the thermostat on our heater. In each instance my requests were denied. Your reps pointed to sections in the contract which allowed rejections or denials of services. As a result, we needed to obtain services as we needed these repairs, not optional. I am currently reassessing whether we will continue with your services.

I'm a Realtor and aside from referring Home Warranty of America to clients, I've been personally using this warranty for a year now. It's nice to have the peace of mind that Home Warranty of America provides. Came through when needed on two separate occasions. Service as advertised. A valuable homeowner's security blanket!

I contacted for septic tank cleaning. Received call since no service agent in this area. I have not been able to help locate a service provider due to ongoing health issue. HWA has not followed up. At this point, if I have any problem with septic and feeder lines I will hold HWA responsible due to lack of response to a covered item.

We have had three claims over four years that we have been highly satisfied with. The timing was appropriate, the staff was helpful, and the replacements have been great. The items in those four claims would have cost us more than our premium over this time period. I highly recommend HWA!

It took quite some time to get my air conditioning fixed and the process was long. It wouldn't of been so bad if I didn't have 2 babies at home. Seemed not to mind instead of putting a rush. A lot of non-covered charges... But you'll get that anywhere. But this is my only problem and I figured that I would give them another chance.

I've seen Home Warranty of America online, through my realtor organization, and they were on the RE/MAX approved vendor list. I signed up with HWA a year and a half ago. The reps were good on the phone and they kept trying to sell me some green stuff which I don’t need. It took them about 2 months, to approve my claim on my pool heater. It really held me up and then they only paid $1,000 which is probably my fault because it was probably in the policy but I didn’t read it. I thought they told me I had full pool heater coverage and I ended up paying $2,200 out-of-pocket. I wasn’t real happy about that.

I've been with Home Warranty of America for a while. I like that heavy appliances can be covered for a compromised budget. However, I have had maybe three claims and out of three, one of them was rudely handled. I don't know if HWA or the vendor dropped the ball but it took me almost six months to get our furnace replaced. And then I had to come out-of-pocket, much more than I was promised. But the new furnace is beautiful and it works well.

Replaced many items no hassle. I have been a customer since purchasing my current home 5 years ago. HWA was suggested by my realtor, and I am so glad she did. New ever a problem and always fast, knowledgeable service people sent to repair or replacement. It is only $75 for the technician to come quickly to your home, and he will either fix or schedule a replacement. I personally would not be without it.

I have had good experience with the company. However, some of their contractors are sketchy. From upselling to overpricing any additional work. Others have been top notch. With modern homes breaker boxes are on the outside wall therefore not over the pad. They should be covered under the contract.

We required a furnace replacement on our home. The contractor called and placed the order with HWA and the only way we could get a furnace this month was to have a high-efficiency unit installed with an extra $300 worth of modification over the standard unit. We are experiencing single digit temperatures and had to go ahead with this. This is very upsetting that HWA doesn't keep the correct units in stock and forced us to eat the extra cost for a unit that we didn't need. I feel this my need to be addressed with our Attorney General. Seems to be suspicious and the extra cost should have been covered since this was HWA that forced the extra costs on us.

Water softener was not softening the water. A plumber was sent that knew absolutely nothing about water softeners. He was paid the service fee and left. This was reported and the next plumber sent also wasn't familiar with servicing water softeners, but he continued checking with his boss and others about what the problem may be. He made a gallant effort and eventually said we needed a new unit. After he left, I researched the problem, added some cleanser to the unit and now may be getting soft water. But the water was never checked to see if it was soft. A soft water technician is needed, not a plumber who may know how to install a water softener but not service one. I recently renewed my contract and now having second thoughts.

We are very satisfied with all experiences we have shared with your company. We have filed numerous claims over the prior two years and each time the representatives have worked diligently in assisting with a resolution. Thank you for providing a quality service.

In my three claims experiences I have found HWA easy and convenient to work with, whether it be online or over the phone with customer service. I have experienced nothing but prompt friendly service from HWA, as well as the vendors needed for warranty work.

Had a leaking water heater and HWA had their contracted plumber out and needed to replace water heater and was completed in half a day. Plumber was knowledgeable, friendly and just a real nice person. My contact at HWA was very helpful and got the repair started and completed to my fullest satisfaction.

Only your regional manager Liane ** can get anything accomplished with your company. The company says "no" first. Instead of fixing my clients or replacing - which is what they have a warranty for - it seems like it is always a hassle. They call me.

The original system ordered by the AC company for equipment to be repaired was on the wrong system. We have two AC/Heating systems. They brought a bigger system to use on the "other" system that I had not complained about because they said that system also had a cracked heat exchanger. After approval from HWA they installed that system and it was mismatched with the outside system. They said that this wasn't a problem as they could come back and adjust the speed of the system if it became a problem. The original system that we had a complaint about, we were told also had a cracked heat exchanger. HWA also approved that one.

Best in show. I've had to use them about 3 times in 3 years and everything went smooth. I renew every year and I know my home is protected. I don't have to worry about my AC, appliances, garage door, electrical and a whole other of host of things. Every time I called I got prompt service too. Thanks HWA.

HWA sent out multiple HVAC companies to fix my unit. One company showed up multiple times. When they finally decided the unit needed to be replaced HWA sent out a new company that says my ducts were installed improperly, so therefore wasn't going to cover my unit for replacement. Over a year later on my renewed agreement with HWA they decided that I have to submit a home inspection from when I purchased the home. In order for them to review. Why now? Why not when I purchased the home and set up my original agreement with HWA? Seems to me they sent someone out to find a way not to pay for the originally covered unit.

I had filed a claim regarding the above subject and the claim number is **. HWA arranged a contractor but the contractor didn't respond at all. Finally responded and visited our home. Started complaining about the installation instead of addressing the issue. He left home without addressing the issue. Then I contacted Olanrewaju-HWA (who did generate the claim) through email and was trying to address the issue but till to-date there is no response from him. We are very disappointed with the response from HWA. It may be an issue with the individual but as a customer we are not happy.

Great. Staff were helpful with the questions that I had. The service and response time was excellent with helpful ideas and a general concern for me being happy with my choice. Thankful to be covered and look forward to using HWA for many years in the future.

HWA has consistently been there for me when I needed a repair. I love that I can go online and get help just as quickly as I could if I made a phone call. I will absolutely recommend this company to anyone with no hesitation.

Everything is fine. Was a little surprised to hear that my new furnace did not come with a warranty. That was never shared during my conversations. I learned about the lack of the warranty from the installer who came out. Is there an options to purchase a warranty.

I got HWA first year for free when I purchased my home. I've never looked into any other providers because I felt like the price I was paying was not an outrageous amount for the options that I have and what it covers. Their representatives are also courteous, kind and very informative.

The realtor that we worked with encouraged us to ask for Home Warranty of America at our closing and so we did. I have filed a claim with the company a couple of times. One was just about a month after we moved in for a leak in our bathroom and it was not a positive experience. The plumber that they sent didn't have a company vehicle (he was just on a ratchet vehicle) or anything that signified him as a technician. He also wanted his money before he did anything. But as it ended up, he couldn't see the leak in our bathroom from the plumbing fixture.

We have had to use our warranty four times just in the last several months and every time, my call was answered in a timely matter and the agents I spoke with were very pleasant and helpful. We left another home warranty company because of their ridiculous wait times when calling for service requests so I was very pleased to have my calls answered so quickly. The other company had the same coverage and was about $20 a month cheaper but their wait times were ridiculous, and I also like that your company will let you pick who does your service as long as they are contracted with you.

We bought a house and the people before already had Home Warranty of America. And we renewed it. However, I was already dealing with an issue right before we're to re-sign back up again. I had a KitchenAid microwave that broke. I submitted the claim over the phone but it was difficult to get the company to come out and fix the microwave. We had a company that came out and it took them almost two months to finally get a settlement for a microwave. The company that came out was also not great. And the check that HWA was gonna give was for $214 and the microwave was way more expensive than $214.

When we bought the house in 2013 Home Warranty of America was provided to us by the owner through the closing company, Frontier. Signing up with HWA was very easy. They send me an email saying that it's due for renewal. I just click a link and then pay online. That's what I do every time I have to renew it. Moreover, I have a very good interaction with the reps every time I call. That's why we're still under their service. If not, we would have been gone a long time ago.

Our water heater broke and there was no hot water, so we submitted a claim to Home Warranty of America for that and it was handled very quickly. After three days, we had another heater working and everything has been running fine. It didn’t take too long, and we were happy to get our hot water back. My husband is the one that talked to HWA on the phone and he seemed to have a pleasant experience. Overall, our experience has been pleasant.

I filed a claim at Home Warranty of America for my dishwasher and it was a good experience. The repair went pretty smoothly and the technician who came out to do the repair was very professional and knowledgeable.

Home Warranty of America was recommended to us when we bought our house. Expecting it would be beneficial to us, we went with Home Warranty of America. We had a few issues along the way, but all in all they had done a pretty good job. The signing up experience was all fine. We normally file claims online but occasionally we call. The main problem is we live in a very small town and there’s usually nobody here contracted with Home Warranty. So, we usually have to pay and then they reimburse us. We’ve had several claims and the most recent was our water heater. There was one time we had a problem but they resolved that issue and apologized for the confusion. It’s overall been good.

I've had Home Warranty of America for a little over a year now, and just renewed with them recently. The sales rep was nice. She explained everything and got everything set up and going. It was easy. I've only had one experience with them where I filed a claim over the phone during one evening, and then the next morning, the contractor had called. They replaced the garbage disposal. Home Warranty has a quick turnaround and good customer service.

I used to have American Home Warranty and I got rid of them because they did not fight for me on an issue that I thought they should have. I had a home call that I set up at a specific time and told them that I cannot meet them at a certain hour. The worker showed up at precisely when I told them I couldn't meet them, so they faxed me a statement of "homeowner denies entry" and charged me $75. American Home Warranty wouldn't fight for me on the issue so, I quit them and looked for an alternative.

We were about to get out our condo and went with what our neighbor had which was Home Warranty of America. It was super easy signing up with them. Though we really haven't had to use it, we just renewed it. Their reps were super friendly, too. So far, so good.

We bought a home and asked the seller to include a warranty on it. Home Warranty of America was the company they chose. That was a little over a year ago then we continued the warranty. Then, I did it again this year. When I called and renewed for a year, the person I talked with was pleasant. I submit my claims to them over the phone and the process has been easy. They have a lot of questions and I like describing my answers verbally more than trying to type it out. I've made a claim for a refrigerator icemaker and it was repaired in a timely manner. The tech did a great job and it saved me some money.

I originally called Home Warranty of America about a year ago when I had an issue. They said a plumber would contact me, but they never did. I called them and the guy said that he would call me back, but he never did. So finally I called Home Warranty of America and they said that I can go ahead and use my guy but I have to pay upfront and wait for the money back instead. I like that they let me have the ability to do that and the plumber that I had was reasonably priced and did a really good work. But it's been quite a while since I submitted it and I haven't gotten my check yet.

When we purchased the house and did the closing, the owner put in a warranty for one year on the house. The second, third and fourth year, we signed up ourselves. The process was very easy. Someone called from Home Warranty of America and I said I wanted to continue the warranty on it and the maintenance and they said, "Yeah. We can do it over the phone."

In the beginning, I had no problems with Home Warranty of America. It was only until I had a couple of issues at my home that it got frustrating to deal with them. There were communication issues. We've been back and forth through emails and phone calls as to who they were going to send over, and when the vendor that they referred was going to call. Also, they referred vendors to me that shouldn’t even be working. They were awful. Some of them were unprofessional. Then I was without my garage for three months. I slammed my finger in the garage because I was using it mainly. That was a very bad experience. And then I had a few more issues again with the vendors being incompetent and having to come back out because they didn’t know what they were doing.

Home Warranty of America was provided when I bought my house. It was what the Realtor recommended, and the sellers paid for it. I had a good experience with them so I renewed the warranty. The initial signup and the renewal for the service were both very straightforward. I did the first one online and the second one over the phone.

When we purchased the house that we moved into last October in 2015, HWA became a part of the selling option. Our realtor covered Home Warranty and made it a negotiating tool as part of the sale. The sellers paid for half of one year's premium and we paid for the other half. We had not looked into it at all but we were happy to have it as well. We've also renewed our home warranty this year. We used them three times. Two of the times were as we expected. One of them was a battle, but that's neither here nor there 'cause we understand that. The house is only seven years old but the reason we went with Home Warranty is because if something major like an appliance or an air conditioner goes out, it's a good value.

Home Warranty of America came with the purchase of the house and then we renewed it when they sent us a renewal notice. The process was easy. We submitted a claim for service last year but it turned out not covered. It was for a blocked dryer vent but it’s fine now. Having HWA has been favorable so far and it gives us peace-of-mind for one of those what-if scenarios. I’ve had no problem or issues with them.

We submitted a claim on our garage door opener but Home Warranty of America said the part of that was before we moved in so they wouldn't do anything about it. We had to get somebody else to do and take care of it. Then our freezer went out and we lost tons of food. They told us to do some different things like turn and leave it on. Then they sent somebody out to check it. They also sent somebody else out to check on him and they said that it had to be replaced. They did that. We also had a washer and dryer that they came out and checked. The dryer was making a terrible noise. The guy fixed it then he came back another day and fixed it once more. He then said that it needs a new drum because the drum doesn't work and so they put it and it had worked great ever since. We've been very happy with Home Warranty of America.

I made several claims last year with Home Warranty of America and submitting them was pretty easy. Most of the people that I talked to when I called to make a claim were really very nice and followed through. The only one I had problems with was a dishwasher replacement because they didn't replace it with the same dishwasher. So getting a fit that worked size-wise was a challenge. But we got it fixed and it wasn't 100% their fault. It was just a calamity of unforeseen things. I'm satisfied with their service and I would recommend them.

I have Home Warranty of America for a couple years now upon somebody's recommendation. I thought it was a good idea and that I should do it so I did, but I didn't ask a lot of questions which I should have. Something had broken down and I assumed that it would be covered, so I called them only to find out that it wasn't. That one experience wasn't very good.

We submitted a claim to Home Warranty of America on our fridge that took way too long, but I don't know if it was because of the company they were having to come and fix it. The fridge was a lemon, but whatever we do, it's up to the company to say if they want to replace it or if they want to send out another repairman. The whole situation sucked, but otherwise, the other claims have been pretty quick. Usually when I call Home Warranty of America, they are pretty good.

I have a great experience with Home Warranty of America for the two years that I have been with them. They got good rates and they're one of the fastest. As a matter of fact, the last guy who came out and looked at my microwave provided me great service. He found out the problem, ordered my part, and was back within two or three days for the repair. Submitting a claim is also very easy. I usually call with whatever problem, I get the representatives and they give me the agency's number in case they don't come out, and it works well. For every service order that I called for, I had no problems. They submitted my request and repaired all of my items and that's great service to me.

They have a real good plan but sometimes their plan is a little confusing to me. When I was renewing with Home Warranty this time, I step down a little bit but the price went up. I don't know what was the deal with that but I guess that's how it works. Other than that, it's all right. The sales rep was pretty helpful. I, however, have issues with the private contractors that they hire as they're not professional, but Home Warranty itself is really good.

The guy that was helping us with our home purchase highly recommended Home Warranty of America to us. We liked what we saw, so we didn't feel like going anywhere else. Signing up for our service was easy and very straightforward. Their sales rep described everything we're doing. It was a good service. I submitted a claim a few days ago. It was simple and they explained everything well. Overall, our experience has been very good.

I thought I was getting a good deal with Home Warranty of America. I was happy with my first year, but on the second year my rates went up as high as they did. I was a bit surprised because I thought it was going to be the same rate every year. I wasn’t happy that it went up but I still went with them anyway. My experience with them has been good as they’ve been very good about getting in touch right away.

It's been a good experience with Home Warranty of America. I'm a real estate agent and I like the local rep. I can get hold of her and she fixes any problem that I have. The few problems that I’ve had she’s been able to solve and, so far that’s the only home warranty program I write on my contracts and refer, because I personally use it.

Signing up with Home Warranty of America was prompt and easy for the most part, and the sales rep was easygoing, easy to talk to, very helpful, polite and understanding. My first claim was a little awkward because I had never done that before, but they walked me through it and let me know everything that I needed to know. Both repairs were done pretty quickly so I didn't have a whole lot of downtime.

It's been good filing a claim with them but the problem was the guy doing the work. We have an on-demand-heating water system. Something broke and it needed to be completely replaced. Home Warranty covered the cost and we had to pay labor. We got some money upfront but the contractor used up some of that with house calls, trying to fix it. So we still had to pay out-of-pocket more than I would have liked. But that's all been taken care of, and other than that, they've always been very good.

At the time I signed up with Home Warranty of America, they had offered one thing that nobody else did so I chose them over other choices when I bought my house. When I submitted a claim, there was a bit of miscommunication on their part and I had to call back and confirm some stuff, but it got fixed.

Highly satisfied with HWA Warranty. Have recommended it to several people who bought or are buying homes. Very smart thing to do when you purchase a home in case there are problems in the future you are not aware of when buying the home. Our heat pump gave out less than six months after we bought our house. HWA was a God-send.

I'm a real-estate agent and aside from referring Home Warranty of America to clients, I've been personally using this warranty for 16 years. I always tell my clients that when we're buying the plans, they just pick what they want and if they want any upgrades, I just tell the title company to order it for us. It's nice that Home Warranty of America allows a third party to order it on someone's behalf. It makes it easy on people and they do that all the time. It's nice to get it done the right way.

We were told that we have multiple issues with our home, like it could potentially pop up with a repair problem in the next two years, so we should definitely get a home warranty. So, we got a policy with Home Warranty of America because they were referred to us. It was easy, simple, and straightforward with the sales reps. They sent us an email and ran our credit card.

Signing up with HWA was incredibly simple. Everything was just out there in the open so I didn’t have to call customer service. I was able to knock everything out online, and then we got a follow-up call. It was just really easy to get started. I’ve only had to call a couple of times and every time I’ve had, my questions were answered. I recommend them.-

An associate from Home Warranty of America did a presentation in my office, and I liked it. I got them to make it easier for me to get repairs done on the rental properties. Signing up for their service was easy, and their sales rep was okay. If she couldn't answer, she would direct me to the customer service number. However, I've submitted three claims, and have mixed emotions on that. Out of the three contractors, the second one told me that the issue was the same thing that the first contractor said he had fixed, and I have a problem with that. I still had to pay the service fee. That's one of my sticking points with this particular experience, but the tenant hasn't called and said anything was wrong.

When I bought my house, I was given a warranty as the AC and furnace are almost 50 YEARS old. The AC was the first thing to malfunction... the vendor that was sent out for that "didn't want to mess" with our unit as far as replacement because it would be "too big of a pain" for him to replace. So he was sent out MULTIPLE times to patch up the AC unit, which he finally was able to mend the problem enough that it worked for the rest of the season. In his notes, he stated that the furnace/heat exchanger was CRACKED when he was inspecting the AC coil. There was a lapse in my coverage. My AC stopped working again. First Class Air was sent out and about had a heart attack. He called me and told me to file a claim on the furnace immediately as it was leaking CO2 and was DANGEROUS to run in the house. Everything was submitted and my claims were RUDELY and UNINFORMITAVELY denied.

Home Warranty of America was brought up to us when we purchased our house and they're who we got stuck with when I paid for the first year after we moved in. A couple of weeks ago we had to deal with their sales rep to re-up for another year and we haven’t had any problems with it.

I got a home warranty because I want to be protected in case there's a repair that needs to be done. I went with Home Warranty of America because they were suggested to me and they seemed to be reputable. Signing up for service was easy. My interaction with the sales rep was all through email and it was pretty straightforward. Submitting a claim is easy too. So far, I've filed two claims. First claim I submitted was related to a problem with a fan blade on our air conditioning unit. That claim was carried through very easily and efficiently, and the home warranty folks gave me correct information. It was well done and I was quite pleased.

I have had an open claim on my dishwasher since 10/4/2016. The service provider "Passion Service Pro" came out on 10/6/2016 and said the dishwasher needed a new control panel. Should be fix in about 7 business days. Great. Well 7 business days goes by and no call from "Passion Service Pros" so I call them. They tell me the part is back ordered until Nov 15th. I call HWA to explore my option and there are none. Multiple phone calls later from me to "Passion Service Pro" and HWA and 7 weeks later still the dishwasher is broken and no one will answer my questions about what is going on. I called "Passion Service Pro" today and they hung up on me. I called HWA today and got hung up on twice. Not once have I received a phone call from HWA or Passion Service Pro about a status update. I need some resolution to this issue. How long do I have to wait to get a dishwasher repaired.

Clear Water Plumbing was great. Their service rep was great!! He was extremely professional and friendly. Thanks for great service!! We appreciate that Home Warranty of America provides us with good vendors.

The few times I have had to use the services of HWA, they have all been good experiences. Each service provider that has come out has shown up in a timely manner and fixed the issue the first time. I would recommend their services and will continue to do so with the level of service that they provide.

Home Warranty of America came through the purchase of our home. I've considered cancelling them multiple times. We've paid out more money than what it's benefitted us in all the time that we've had claims that we've tried to file but they don't cover. I had a very unprofessional and rude conversation with one of the claim adjuster and I reported that directly to them. It hasn't been a good experience.

My AC system went bad a few months back and even though it took a little time to get the claim processed and completed they made a fair offer and provided a good product. I would recommend them to a friend or family if they were looking for a home warranty.

The central unit has been a nightmare from day one in my new home. On the last call the "repair" required parts ordered but never came back to replace them. After 3 calls and 2 arguments later there was a back order, but 4 months still no parts!

This company goes out of its way to try and do the bare minimum possible according to their contract. There is no attempt by anyone I have talked to at HWA to create raving fans or even to retain clients. One example of this is my AC. It recently went out in the summer in Texas. HWA apparently only has one AC adjuster who is either overworked or incompetent. It took over a week of my wife calling HWA multiple times a day to get the "okay" for the repair person to fix the problem. All the while we know what is wrong with the system and my family, including two small children, are forced to leave our home because it is so hot. That's in addition to the repair shop calling HWA as well to try and see what the holdup is.

I had raw sewage in my basement for almost a week waiting for the people that this company referred. One of your customer service reps suggested I could have my own person to fix and would be reimbursed. I called twice to get clarification and was told to have the work done and I send in the receipt. I did that, was given the run around and then told I didn't do it the right way and was denied. I am so disgusted with HWA.

I have used my service 2 times since 2012 and I was very satisfied with the company that came. They were a local company and when I asked them if they liked HWA, they said that they got payment promptly, which was very nice to hear. You have to ask for a company close to you because they really don't know your area but they work with you always.

Submitting a claim with Home Warranty of America has been fantastic. Their representatives have been great. They are very nice and easy to work with. I appreciate how easy the process is. Typically, I get scared when I buy things or warranties that they will make it as hard as they can but that has not been my experience with Home Warranty of America.

I was satisfied, except that the person installing the equipment really twisted my arm into upgrading to the point it was upsetting. He said the air conditioning equipment covered by our policy was not going to last that long! Can you check to see when our policy needs to be renewed?

I used HWA once, and it was good. Also, the technician was okay. I wished that if I needed immediate service right then like when my air conditioning caught on fire and I needed it serviced or repaired, they would have reimbursed me for the services that I had done. But I was told it wasn't reimbursable.

The Service of my Dishwasher was a nightmare. The service of my Air Conditioning system was great. The dishwasher needed a new line and it took several companies to finally fix it, between dishwasher technicians and plumbers. It took several weeks.

I have had no problems at all. Customer Service has been friendly, prompt, and good. When I had a claim, I had competent and professional service delivery persons who worked quickly and efficiently. I have never had to hold for very long when I have called in.

We had one claim this year and it was denied. I was very disappointed how it was handled. I felt like we paid for car insurance the whole year and when we had an accident we found out we had no coverage. Why pay for a homeowner's warranty if you can't use it when you need it? I fixed my plumbing but felt like I should have gotten some help from my warranty company. Not satisfied at all.

I am very upset at the cost of my coverage. After year one I paid $583.44 total including processing fee. Year two $689.40 total including processing fee. Year three $729.96 will be the total paid once May 2017 ends including processing fee. Yet total amount paid out for services by HWA is $238.47. This is meant to be a service that helps out not hinders. Also my service charge per a visit is now up to $75.00 per a call. All I am seeing is an increase in cost and yet I am not having anything replaced and my Insurance ended up covering the issue with my AC/Heating system.

I filed a claim in September for my oven. It's now mid-November and my claim has not been settled. I have been without an oven for 2 months! The claim reps say they will check things and follow up with you, but never do. You can't get back to any previous reps who assisted you. Supervisors don't call you back. This company is horrible.

Home Warranty of America was offered to us when we bought our home. We live way out in the country and it's been difficult to get a qualified person. I spent $600 or $700 on $75 service calls on anything about the plumbing. They didn't know who to send out and they were sending unqualified people. After two and a half years, we finally got our shower fixed last week, but the two bathtubs are still not fixed. They would just come out and put a band aid on it then leave. It's been very frustrating. But Home Warranty of America has always been very helpful. I never had resistance whenever I'd call. So, I would recommend them.

I have been customer with HWA for approximately three years and all experiences have been positive. HWA has responded quickly and efficiently whenever claim is made. Very satisfied. I expect to be customer for several more years. No problems encountered.

I'm not too happy with HWA. Somebody came to do my washer a couple of weeks ago for the same problem that I had to pay $100 twice. They were taking it to collection so I paid for a deductible to Reliance Appliances in Alaska and the problem wasn't solved. Now, I called them back for the same problem and the technician said that I don't have to pay anything. However, Reliance kept calling me and asking me to pay and sending me a bill twice. I didn't like it and I'm thinking of leaving and going to another place.

I placed the request online and it was fast and easy, the contractor called me quickly and that was great. He came out to look at it and said that it needs a part and contacted Frigidaire and would get back to us. He never did. We left 2 messages and a text the following day. Then the 3rd day another guy called from another company to come out and fix it. HWA sent him and it said that we didn't need to pay him the diagnostics fee for it. So thank you for taking care of that but just wanted you to know about 1st guy not returning calls & that we have now been without our fridge for 3 days & not sure how long it will be. Also I have a 32" fridge and a 32" freezer that are side by side but not connected. Little did I know that the freezer isn't covered in my plan because it is considered a stand up fridge even though it is my only freezer in the house.

Used the plan for the first time a few months ago. My AC broke down on a Thursday and when I called I was told it wasn't considered an emergency and wasn't repaired until the following Tuesday. 6 days in 90 temps was unacceptable and several calls to your customer service people were useless. The company I used prior would have fixed it that night or the next day without question.

When my problem arise with my Air conditioner HWA said that it was an existing problem and that would not cover it. Preferred Vendor: Capital Village Services, LLC. Phone Number: 202-215-5427 Your Claim #: ** Very dissatisfied after you assume that you are cover under such policy, but it appears to be a harsh hassle for them to fulfill it. Not only I was short for the claim service fee of $100 but also I had no choice but to get it fix out my own pocket, that company that they used left me hanging after I had told the guy that I was going to pay for it out my own pocket but he disappear, I never heard from him again.

I don't understand what takes 3-6 weeks for a charge to be reversed for a contract. I called the same day it hit my credit card for payment. That puts people in a situation where they have to pay for something they won't use. No other business in America does that. Ridiculous. I am particularly disappointed in the fact that I just subscribed to your service again for a new house. Had I known this I would have never used your service.

Our home has been covered by HWA since we purchased it in 2013. We have had three service calls. All have been resolved quickly and professionally with no problems. I plan to keep my HWA in place for as long as we own the home.

Buying my first home was scary, but knowing it came with a warranty made me feel much better. I'm now renewing my policy for the second time, and am very satisfied with the product. I have always had a pleasant customer service experience, and only once, have I not had necessary repairs completed in a timely fashion, and that was because of the plumber, not because of you guys. Keep up the good work!

I am very unsatisfied across the board w/ my experience dealing w/ HWA. You can review my records regarding this claim number for further input as I have contacted multiple people regarding the various issues I have had along the way. I look forward to dropping my home warranty coverage on the completion of my plan next September. I also fully intend to freely give my advice to others regarding what type of service to expect when considering a home warranty with HWA.

I have been happy with every service call and claim submitted to HWA. Claims were satisfied swiftly and efficiently. The preferred vendors were always timely sometimes with same day or next day turn-around time. Vendors were knowledgeable and helpful in explaining problems and solutions.

We have filed several service requests over the last 12 months, and aside from the system generated email responses, it is almost impossible to get a straight answer and quick resolution. Case in point: our washing machine transmission broke. It took longer than a week to have a tech tell us it was broken. Then it took 6+ weeks to get a replacement machine, due to HWA slow claims approval process. So, for 2 months we had to do a family of four's laundry at the laundromat. We spent hundreds of dollars on laundromat expenses and travel time. We had almost the exact same story, but with our oven. Between the 2 claims, I easily spent 20 hours on the phone with customer service trying to get a resolution. Overall, HWA provides the warranty they advertise, for the most part. However, do not expect quick resolutions or helpful customer service.

Every time I've contacted HWA, I've had a positive experience. My only complaint is that I pay a substantial amount yearly only to have used it three times in two years. The only reason I keep it is because my home is older. I guess in the long run, it's worth it.

Overall good service. I had multiple claims and did good each time. There was only one instance where I called after hours and the representative had me wait until they opened at 8 because he said it was close to the time of opening. But definitely plan to continue to do business.