Home Warranty of America Reviews

I had to file a claim for my furnace a couple of winters ago with Home Warranty of America. I called the number, told them what the problem was and they dispatched a service man. I paid $60 for what needed to be done and it was taken care of. However, it took a while to find a contractor to come out because it was in the middle of winter and everybody was busy. Nevertheless, the contractor who came out was very professional and got the job done. Since the service, I haven't had any issues with the furnace.

My evaporator coil went bad in my AC about 4 weeks ago. I was told that my evaporator coil was covered but replacing my outdoor condenser is not. My outdoor condenser works, but according to them they have to replace both at the same time "because of policy" but because my condenser works so it is not covered. I was told I would need to come out of pocket $3000. I do not want to do this, so I have asked for the "buyout" amount. I have called 7 plus times in the past 4 weeks and they still have not told me how much the buyout is going to be. Every time I have called, I have been told that it will take 24 hours to produce this information. 4 weeks later still nothing. Today when I called, I asked to speak to a supervisor, and when I was transferred to the "supervisor line" and prompted to leave a message, I was hung up on. Horrible Service!! I recommend you stay away and do not purchase HWA...

I purchased a new home and a home warranty from HWA along with it in Sept 2015. In March 2016 the AC unit failed. I called HWA and filed a claim. They said a repairman would be out immediately. After three days I had heard nothing and called my Rep who sold me the policy. She told me to get a local repairman to fix it and I would be reimbursed. I did so and failed to receive a reimbursement. In June the unit failed again. I refused to hire local this time because they didn't pay the first time. Their repairman called me and said he would not come to fix my unit because HWA had not paid him for previous work done. I called and complained to my agent again.

When I bought the house that I now live in from my friends, they had several months left on the warranty so they signed it over to me. I have renewed with Home Warranty of America since that time. I did it online and the process was very simple. I called them to submit a claim for a water softener and they set up an appointment with a plumber that they later found out didn’t do water softeners, so they gave me a different one to set up an appointment with and the whole process was not exactly pleasant. It was way more expensive than it should have been and I'm really not that happy. They called me back after that and said they only cover 500 bucks. I have a plumber friend in the backyard who told me what he would install and it would cost 800 bucks.

The home we purchased has an existing home warranty with Home Warranty of America and we continued using it. It's been super easy submitting a claim and I do everything right online or I call in if I have any problems. Generally, Home Warranty of America send me an email immediately with who the contractors are going to be. Then either the contractor will contact me within 24 hours or I contact the contractor.

We bought our home and the warranty came with it as part of the purchase. My wife told me I had to stay with Home Warranty of America. The second time we signed up for their service was for a rental property. Since I travel a lot, sometimes I’m not close by. My wife uses Home Warranty of America as a tool to take care of the property while I’m gone. She had a positive experience with their sales reps. My wife had also submitted a claim and it got fulfilled. I tried filing a claim one time with an air conditioner but Home Warranty of America has specific air conditioning maintenance groups that would fix that and they didn’t like the one I chose. They wouldn’t get involved with that one so I had to work on the AC issue on my own. I didn’t have much to do with Home Warranty of America. I was just going to cancel it and then my wife was the one who wanted to renew it.

When I first purchased my home, the previous owners had already purchased Home Warranty of America, and we decided to go ahead and keep it. We just took the pre-existing contract information and contacted their office. We told them we wanted to renew it and we set up email confirmations. It was a pretty easy process. They contacted us via email letting us know when the account was due or whenever it was about to expire. I spoke with one person and they connected me to somebody else. They knew what they were doing and were fast in answering any questions.

We were on AHS and then we switched to Home Warranty of America and we had no issues signing up. We've done claims for a couple of ACs, a dryer, and a garbage disposal issue and they’ve taken care of it. I submitted the claims over the phone and the claims people had been great and as helpful as they can be. The only issue I had was it took almost six weeks for them to fix the AC and that was kind of a pain. When it's 110 outside, even one week is too long. So, six weeks was getting ridiculous. It's the middle of summer here in Arizona and I had to buy an auxiliary air conditioner. We had a $500 electric bill on top and having to spend $300 for an auxiliary AC that time was awfully inconvenient.

I've been carrying a home warranty for almost 20 years and it's a good investment. And I've been using Home Warranty of America for 14 years by now. I have multiple companies because I'm also an investor. And I usually just call Liz, from the Chicago office, and she sets them up with with all of the companies every year. When submitting a claim, 90% of the time has been a good experience. The technicians are pretty good and professional. They know what they're doing and they come with the right tools. After the repair, the appliance performed the way it did before and there's no degradation in the performance.

HWA just takes your money and doesn't pay for the Claim. HWA denied my claim to fix the AC unit. The reason is that they claim someone tampered with the AC unit and broke it. The only person who worked on it is the technician send by HWA. HWA wouldn't give the report from technician. Their customer service is terrible. Overall complete waste of money. This all happened to me when I have twin newborns at home with 90 degree outside temperature. NEGATIVE STARS.

We bought a new house and chose Home Warranty of America as our warranty provider. There have been no problems signing up or renewing and we've had them for 2 years now. I've had some good and also horrible interactions with their representatives. Some never call back while some do, so I just got to stay on them quite a bit. However, I’d prefer they’d reach out to a bigger spread of contractors to do their work. Some of them are just local handymen who don’t know what they're doing. One time, we had someone come out to work on the Whirlpool and he's a kid who had no idea what he was doing. My experience has been fairly good overall with HWA but it would make our life a lot easier if they could find some better, reputable contractors to serve them.

We use Home Warranty of America for our rental properties and our home address, too. And we liked the 13 months that we got when we bought our house. Signing up with them was easy and we've always done it online, and the only problem we had with that was we can’t use the same email for our several different accounts with them. Our latest claim was for an air-conditioning unit down at my Austin property. I had the tenant show up during the repairs because I’m in Sherman. The filter was changed about a month and a half before the repairs. The tenant took a picture, which she showed me and one could tell it was only two months.

When I bought the house, the people before me had a policy with Home Warranty of America and they transferred it to me. Over the years, I've submitted claims and have had no problem with them. The repair guys were very nice people and worked very well. Home Warranty of America has had different companies. I guess they have a problem with the payment. But then, I've had this warranty for a long time and everything has been fine.

Submitted claim on 05/03/17. Needed parts ordered for A/C unit. Was told by HWA on 05/08/17 that the parts had been ordered. I called back on 05/10/17 and was told that there was a problem and that now it has been ordered. I called back on 05/15/17 only to be told that there was a problem and that now the parts have been ordered. At this point I don' believe them. This is my first claim with HWA and I am just not able to speak with anyone who knows what is going on. This is my 12th day without air conditioning!!!

Home Warranty of America was already the warranty company when we bought my house. They're fine and I've had no issues with them. I can make a claim either online under my account or call them. The first claim was for the water heater and we figured out that we needed a new one. The other claim was a stupid thing that I did on my part. I’ve had no issues with their technicians. The first guy really did try to help us out with the water heater and the second one was really nice about it. Although, I haven't called their reps very much and it's only happened twice. One of their employees was amazing at one time that I even sent an email to her supervisor. She was amazing and great. She ended up saving us money and got more than we thought. I plan to keep them while I have the house and I'd recommend people to them.

My husband was talking to some of his friends and they recommended Home Warranty of America. We added some extra things for our pool recently and we’re going to have them checked out. We have a friend of the family that comes to our house that’s not affiliated with Home Warranty of America who tells us if something’s going on and to have Home Warranty of America take care of it.

Signing up with Home Warranty of America was an easy process. I only call them when I had a claim or when I need to renew. Everything's been handled well when it comes to the claims process. The contractors have all been okay. They were professional and courteous. I had to do a claim more than once on my washing machine. It was the same problem but it was because they didn’t do it right the first time.

So many things go wrong and because I live alone, I don't have anyone to fix them, and so the home warranty was security for me. They're there when I need them and they get me service. And if I don't hear from them, I can call and they get them right away. It's very comforting and reassuring. Recently, I sent a claim in over the computer and then somebody came in for the microwave. He told me they have to order it and it would take a week to ten days which was very honest. The tech said it could be earlier. But I thought that was very nice, not to shun me off and say it'll be here in three days and then it really isn't. Overall, I've had good experience with them. If you live alone, you're kind of leery, but the people that Home Warranty of America sends us are really very nice. Plus, they call in at reasonable times and when they get here, then they know what they're doing.

For the first three years, I paid and they didn't fix nothing. I actually forgot I had it 'cause Home Warranty of America takes it out of my account. When my Maytag washer and dryer broke, they fixed it for $75, just like the contract said. But when my air conditioning went out, I thought it'll cost $75 for them to come out and fix or diagnose it. And if they couldn't fix it, they'll replace it. On the contrary, it's been the worst problem. With my air conditioning, the compressor is on the outside and they no longer make that, R22. It's against the law. So they had to upgrade that. At first, they were willing to do that for $1500 but the technicians came in and said the new compressor cannot run with the freon that I have and that the evaporator coil has to upgraded. But because it wasn't broken, it wasn't covered and so they would not pay it.

I just renewed my contract with Home Warranty of America and I'm already not having a good service with them. The renewal was good but I had already two incidents in my home. One was taken care of and they also took care of the second one but I had to pay out of pocket. My friend also had a spring broken in the garage but he had First Homeowner and they covered every bit of the same issue except the service call. I have a Diamond Preferred Package so I was expecting the same thing but it didn't turn out to be that way. Other companies are covering for the less amount of premium paid. He's paying $630 every year and I'm paying $719 every year so this is crazy. I'm already planning to find a new company two weeks into the contract but I'm still going to have their insurance until I find somebody reliable. I don't want to pay from my pocket and I'm really disappointed.

**Absolutely terrible customer service, terrible company. If you don't have time to read my entire review at least read this: AVOID THIS COMPANY LIKE THE PLAGUE. THEY DO NOT CARE ABOUT YOU OR YOUR HOME. THEY WILL CHEAT YOU ON EVERY CLAIM THEY CAN!** I had a plumbing leak in the master bathroom shortly after moving into a new home. I submitted an online claim and they authorized a technician to come out to my home. After the visit the technician received the $100 service fee and told us they would need to order the part and "not to worry there won't be another fee. Once the part is in we will come back out and replace it."

I always had an excellent service with Home Warranty of America. I've used them two times for different things on my house. A friend of mine has recommended them to me. It's an easy process signing up for them and their guys were excellent. Everything has been good.

I received this home warranty as part of the purchase of our home. We had a complete engineering inspection. 4 months later, my a/c is having a problem. It is not covered if you can believe this "because it is not in proper working order." Really??? Why would I call them if it was working perfectly??? I have been waiting for service for 2 weeks, sweating my ** off just to be turned down on a covered system. THIS IS THE BIGGEST RIP OFF EVER. DO NOT PURCHASE THIS UNDER ANY CIRCUMSTANCES!!!

Home Warranty of America is good at processing the claims and the process is easy. However, it wasn't very clear the last time we submitted a claim. Our air conditioning unit wasn't working and they said they will buy it for so little money instead of fixing it. We didn't understand why they offered first to buy it and not to fix it. Other than that, we're happy with the service. Sometimes some of the technicians have to come over and over. And we have one issue where the tech couldn't fix the faucet but they sent another person and he fixed it.

I'm writing to express my extreme displeasure with Home Warranty of America's (HWA) failure to perform any service and/or replace two defective appliances at my house as required under the above contract. When we purchased our home in June 2016, our realtor purchased our HWA contract as her way of saying welcome to your new home. Contract coverage period was for June 2016 to July 2017. We've were assured that she had purchased dozens of HWA contracts for her clients in the past and that HWA was a great company. Sad to say but that's not true in our case.

I have been with HWA for about a year now. This is maybe my second time using the service. I called on March 20th to report my washing machine malfunctioning. The machine would run but would turn off in the middle of the cleaning cycle. HWA dispatched a company to come and take a look at my machine on March 27th in which the company explained to my husband that the control board was bad and needed to be replaced. I received a phone call the next day March 28th from the technician, who informed me the control board was on back order and he would receive the part between April 17th - April 27th. I was a bit taken back by his time frame but figured this was standard since the part was back ordered. I waited approximately 3 weeks before I called the technician back on April 26th.

We purchased a warranty (the platinum) with HWA in August of 2016. So far, it has been a complete waste of time and money. There are many loopholes in what they cover and even when something qualifies for coverage, service is extremely slow because there are very few vendors willing to work with them. Our first few claims were denied. Our garage door broke and the motor was covered, but not the spring that needed to be replaced. We discovered water leaking into our family room and the roof was covered but not the skylights.

We initiated a claim on January 19th for a malfunctioning cooktop. We have continuously told people that all 5 burners are broken, yet there is no clear plan to fix them. We have had three repairmen come out to look at it. The first one disappeared. The second one disappeared. The third one wrote an incomplete diagnosis and repair plan. It is now April 27 and we get one excuse after another about why this and that are not happening. We have called well over 10 times. Requests for supervisors go to voicemail. Nobody will take ownership of our claim. We have the exact same conversation with every representative and another excuse with every point of contact. This is inexcusable and the warranty is a complete joke. Why is it taking 4 and a half months for a basic claim?

I have had a water heater that needed repair. I have had three service calls that were used $180.00. The first two ended up with the company trying to sell me something and then offering to repair the issue. Well you can imagine I pretty much tossed him out, and he took my check with him. The final straw has been my water heater continued to leak and it just so happened when I went in the basement there were more issues. The company submitted the request to have it covered. HWA called to confirm that I was going to be responsible for approximately $200 for moving gas lines – which completely understand. The new company they hooked me up with received an approval code for the replacement of the water heater. IT WAS CONFIRMED COVERED!

I purchased a home warranty for $1200 to cover my newly remodeled home that has high-end appliances. I paid extra to ensure they would be covered if they were in need of repair. I filed a claim on Jan 15, 2017 and after weeks of them trying to force me to accept a $500 replacement or a $500 buyout by dragging their feet, not returning my phone calls, when I paid $2500 for the upgraded microwave, they finally agreed to repair it. Seven repair appointments later the unit is still not repaired. One excuse after another why they weren't repairing the unit. Back ordered parts, approved 2 parts when the technician told them 4, after 4 parts didn't fix it they ordered 2 more and still didn't fix it so they ordered another part and it was the wrong one.

Terrible home warranty company. They sent out a tech who charged me 100 bucks to look at something for about 30 seconds and then tell me he couldn't fix it and it needed replacing. I was told several days later the company would not pay to replace the item because it looked old. Check the BBB website and you will see this company has 150 or so negative reviews and something like 10 positive reviews. On every negative review, a rep for the business replies with some far-fetched mitigation story as if all 150 people are just people who didn't understand their contract. I'm not sure where these positive experiences I'm seeing here are coming from...

Our plumbing issue began last evening and upon calling HWA was told a vendor would be out the next morning at 11 am. I took off work so I could be home when they came, 12 rolled around and still no word so I decided to call vendor directly to get an ETA. The vendor then informed me that they would NOT be making it out today.

I've been having the same issue with my sump pump for months. It will run without shutting off even though the sump pit is empty. It would run until it overheated and then shut itself off. After this it will work for a couple of days until the problem reoccurs. I called Home Warranty of America, since this is a covered system in the home, and they sent out a plumber. The pump overheated and shut off before he could arrive, but was still smoking when he arrived. Since it wasn't demonstrating the problem at the time of service, they refused to allow him to replace it. The problem reoccurred and I called again. This time I took video of the problem. Again it shut off before the plumber arrived and service was refused. I even heard the plumber on the phone with the company urging them to replace the pump. I had no choice to wait for the pump to give out and risk a flood before they'd do anything.

Purchased this insurance when I bought my home 8 months ago. I have filed two claims in the last month, roof and dishwasher, HWA had no vendors in my area to perform these repairs, I do not live in the middle of nowhere. I live by a city with a population of over 156,000 people. HWA advised me to find my own vendor, have them submit the estimate, wait to see if they approve, then I could pay out of pocket and wait 3 to 4 weeks for reimbursement.

We've had some smaller issues and some that turned out not to be issues and they've helped. Then Friday our hot water heater started leaking severely in the attic and hasn't stopped leaking. We contacted them on Friday to get some help but of course you can't call, you have to email. No reply by them or their local contact. It's ruined two sections of ceiling (an 8 by four foot section in the garage and a 4 by 6 foot section in the living room), and parts of the ceiling have fallen down, while the one in the garage has one of those giant bins underneath it to catch the water and has to be emptied every three hours. Now it's become a much bigger problem because they can't be bothered to do the job we're paying them for, and is going to end up costing us thousands because we had to call a local professional to come in and help. Looks like we need to find someone else.

I had bought a home in May of 2016 that came with the gold package home warranty. 1st claim I made was on the downstairs AC unit. They had someone come out a week later to look at the unit. He determined it was the compressor. It took them 4 weeks to approve and ship out a new compressor. I would have to call and follow up every couple of days and talk to different people including supervisors to get anywhere. I guess they hope you will just give up. After a month of staying on them they sent the company back to fix it.

This is the WORST home warranty I have ever had. I had a plumbing issue last fall which was covered by my plan. They sent out one man that could only work at night. He told me this was his side job. He wanted to tear my entire wall out in laundry room... Even I could tell water was coming from floor not wall... After he waited for 30 on phone for approval to do job he left with my 100 dollars and a promise to come back. He didn't show back up as promised. I asked for a different plumber. They sent me a heating and air man who they said also did plumbing because they just didn't have any plumbers in my area... I live right outside CHARLESTON!!!

The realtor told us about Home Warranty of America when we first bought our house. It was a really good deal and when we first moved in, the owner of the house paid for it so we stuck with it. Our experience with them has been great so far. It was good when we filed a claim and I like the quality of the work of the technicians. It was great and very professional.

Our heat pump outside was broken, so I called HWA. It was in the middle of summer, and I had a new born. So I told them that I needed it fixed really fast. They found somebody that put me in the schedule the same day. The technician was incredible. He even gave me tips on how to preserve the life of it, and showed me how to clean it. I would recommend HWA.

I purchased this policy to cover my mom's vacant house in Wisconsin until I could sell it and also to provide a warranty for buyers. The first week in January, her boiler (she has hot water heat) gave out and it didn't take long for all her heating lines and plumbing to freeze and break. HWA's provider in Oshkosh promptly and satisfactorily repaired the heating lines. My mother's homeowner insurance processed their portion of the claim on covered items swiftly.

Thank you for resolving this claim, I did finally speak with someone very caring of my situation and resolve this claim to my satisfaction.

This company sends out inexperience technicians that do not have the knowledge or desire to fix the problem. The business model is set up for the technician to get paid no matter therefore they have no interest to fix the issue. They waste your valuable time making you wait for another company and appointment. When I called to address this issue their main concern was the technician and not the customer. Please save your time and money and research other companies with a better track record of customer service! This was the third time I had an issue with this company. The HVAC took 5 visit, the oven 3 visits and the electrical 1 because I refuse to play their game anymore.

I tried submitting a claim a couple of weeks ago, and apparently, Home Warranty of America don't cover gravel roofs. And the part of my roof that was leaking was over the patio. So since it's over the patio, it doesn't get covered at all. It was a shock. It's not very nice.

I've been using Home Warranty of America's services since 2013. I liked their fair prices and signing up for the service was simple. They send out very experienced people if there was a problem.

It was real easy signing up for the service and getting the warranty set up two years ago. I usually submit claims over the phone. I've put in a couple, but none of them have been covered. They just say that my claim is not under the warranty, and there's always a reason. The contract states that they cover certain issues, but when they get here, they say that the issue is pre-existing or they give whatever excuses, which makes no sense to me and I'm not satisfied. Furthermore, after the renewal, my insurance payment went up. It got more expensive for the second year than it was for the first and I don't understand why. I still have the warranty for major stuff though, to have coverage in case something happens.

I have been using HWA's services since August 2015. So far, I've submitted a claim twice and I've had a positive experience. Their service technician works so good. They once sent out a tech to look at the air-conditioning unit and then fixed it. I would recommend Home Warranty of America.

I bought an older home so I decided to get a home warranty from Home Warranty of America. Recently, I submitted claim for the toilets online. I got an email from them that said the claim was submitted and then the contractor called me and let me know when they were available to come. They did the work and the repairs have been good.

We were experiencing a leak that was related to our chimney, and we submitted a claim with Home Warranty of America. We ended up doing it on the phone, and the claims representative was great. A service technician came out to our home two days after we submitted the claim. We showed him where we were seeing the issue. He had an idea of where he needed to look and it was exactly where he needed to look. He was knowledgeable, professional, and expeditious. The issue was resolved that day, and we haven’t had a single issue since the repair. Overall, Home Warranty of America hits all the marks, and they get stuff done quickly.

I’ve submitted two claims with Home Warranty of America. I got a new water heater for the first claim. However, I signed an annual contract for my heating and cooling servicing and I couldn’t use my guy because I had to use HWA's. Usually, their vendors are not the best and sometimes they are from nowhere near and you’ve never heard of them before. But the guy who put in my water heater did fine. The other claim was for the icemaker, which HWA doesn’t cover.

HWA came with the purchase of our house in August of 2015. We had a couple of claims that had been out before on our air-conditioning and we established a relationship with them so we chose to renew when we had to this past summer. Submitting claims was easy. I called, they sent out a technician and we had our $75 deductible. Then, everything was fixed and that's what I really asked for. Everything's been above par. I have no complaints.

I filed a claim regarding a cracked toilet bowl & 2 leaking faucets. The repair company came and fixed one faucet, order toilet bowl and will have to come back out to replace. The other faucet was not fixed, still leaks. I had to call HWA to have the ticket reopened to have plumber come back out to fix faucet when re replace toilet bowl. Now my other toilet has water leaking from the flapper seal and I called HWA to file the claim so when the plumber comes he can repair all 3 at the same time. I was told that I cannot file another claim at this time. HWA does not allow for more than one claim per month.

When we bought the house, the realtor referred Home Warranty of America and we signed up. Signing up was quick. Submitting claims is very convenient. They sent the technicians on the same day or the next. I called them up a couple of times for a plumbing issue and they resolved it. The only problem is the prices have gone up. When I signed up, the service cost was only $75 but now they charge $100. But I'm good with HWA. I want to keep them for the next couple of years.

When I first bought my current house, the people I bought it from had Home Warranty of America so I went with them and I renew it every year. I like them, I get a good discount and I never had any complaints. I had a claim last year in December for a water heater problem and it went pretty good. The technician was wonderful. He came out although he was sick and he was very professional. He did a great job and I'd recommend him again.

Our home warranty was purchased for us by the seller of our home. I've renewed it but I wish that they hadn't chosen Home Warranty of America. The renewal process was easy and the sales reps were always friendly. But they didn't return calls or emails. Also, the customer service reps didn't follow-up on the claims. I've been trying to get both the icemaker and our refrigerator fixed for about seven months now. They have sent technicians out repeatedly because the problem wasn't being fixed. Then in November, a technician said that the icemaker was not repairable so to me, that says that they need to replace the refrigerator.

We're buying a previously owned home, and our real estate agent told us about Home Warranty of America. I was told it was a good, reputable company. Everything was online and was pretty much smooth. I had one occasion where the trash crusher in my kitchen broke. I called the customer service, the tech came, changed the thing, and left. It wasn't a claim and I didn't have to call a contractor, but Home Warranty took care of it, and it was still good service. Home Warranty paid for half and I paid the rest of the amount. It was fifty-fifty, but it was okay. It was a very smooth experience, and I'd recommend them to a friend.

I was a first-time home buyer so I had asked for a warranty company from my realtor and he recommended Home Warranty of America. However, it seemed that he just went with the cheapest package because it was the opposite of what I wanted. I called HWA to ask how it would work and they said the package doesn't cover anything that I mentioned. I called them back and talked to a woman who was so nice and helpful. She explained everything to me and I got a better package for good money. Submitting a claim was tricky and confusing because there were more exclusions than inclusions, but she explained it to me in way that I understood. It was nice to deal with somebody who was like a human and not like a robot. Nobody from businesses nowadays does calls like that. They need to give her a raise and buy her a lunch.

We purchased a warranty with our home to feel assured we would be covered if necessary. I would have been better off without it. They sent out a vendor that was dishonest and overcharged by $500! But have done nothing to remedy the situation. I have called for 4 days straight to get a response but NO resolution. How can they send out crooks to do repairs and then expect the customer to eat it. Not right!! Don't waste your $$ on this garbage.

I bought a house and the real estate people told me about Home Warranty of America. I've submitted a couple of claims, which went okay, but it takes a long time to get a check from them and I don't like the technicians. I had a heater on my pool that needed to be fixed. Home Warranty of America sent a guy out and I paid him the regular fee that you pay upfront. He was going to order a part and said he'd be out the next week but he didn't show up. I called him and this went on for probably four weeks. Finally, he said he can't get the part. I just called my regular pool people and had them fix the heater. It cost me a lot of money out of my pocket but it's because Home Warranty didn't have the right kind of people to take care of the pool. The people that I had to fix the heater was not on their approved vendor list.

My mortgage company threw whichever deal was best when I got my house and it was also part of the agreement to have an insurance. I ended up with Home Warranty of America as it came with the house and I signed up for the eco plan where if something breaks, the device that they replace it with is going to be eco-friendly. The sign-up process was easy and I renewed with them because I was happy with them during the previous year. Once I had to call them because I thought my oven broke and they helped take care of it. Technicians came out to fix it but it didn't end up being anything serious. My breaker was just split. But they have been great and Home Warranty of America is a great company.

I had a question a long time ago about the ceiling fan and the reps at Home Warranty of America were real good about answering my questions. I didn’t even have to use anything because it was a simple fix and my friend fixed it. The only thing I wish was different was it seemed like when I read through everything, I don’t know if the warranty's worth having. They don’t cover as much as I thought they would, and that was a little disappointing to me. I’m also not in their regular area so they don’t have somebody already picked out from where I live.

I heard Home Warranty of America from my real estate agent, Gilman, and he said it would be a good idea. And so, I looked into it. Signing up for the service was very easy. I talked to their sales reps mostly over the phone and they were very nice and polite. They sounded very professional and sounded like if I put a claim in they would get right to it.

Home Warranty of America was the chosen home warranty when I bought the house and I renewed through the policy I had. I've submitted claims and the experiences were fine. It was fast, quick, and no hassle. I had one issue with the second claim where one of the ladies hung up on me. She didn't know what she was talking about, put me on hold, and then never came back. But when I called the second time, I talked to some girl named Brooke who was fine. Then, the technicians who came out were always fine and good. The furnace is fine since the repair and I have a new washing machine. So, everything is good!

It has been three months since I filled a claim on oven not holding temp. and it is still not fixed! I missed out on cooking for Thanksgiving and Christmas! This is ridiculous. I want my oven fixed IMMEDIATELY! My roof is leaking now. How long will this take to get fixed?

When I bought the house, my realtor said she had used Home Warranty of America in the past and was pleased with them. However, some of the contractors aren't top of the line and aren't the ones I would pick if I was out in the market to get for myself. I'd rather call the Home Warranty and say, "Hey, I got a plumbing issue. I wanna use this contractor because I know him." But other than that, I haven't had any real issues.

The realtor who sold us our house provided Home Warranty of America and we renewed it. We debated on canceling it all together but then decided to keep it for another year to see how things are going with the house. Their staff is helpful especially the last lady who gave us a reminder when we needed to renew and gave us a discounted rate to incentivize us to renew. The last claim we filed for our garage door in the spring didn't go so well. It wasn't very clear why we had no coverage on our garage and I didn't like that that was excluded. It was even one of the reasons we were highly considering dropping HWA. As for repairs, some vendors take advantage of the program. I've had situations where electricians came out to replace one switch and charged us a $100 then I later found out that it really only cost $40. He knew the copay or the deductible and we got screwed on it. So, if I was buying another house, I wouldn't do it with HWA.

We first heard about Home Warranty of America through our realtor. It was easy to sign up for their service and their sales representative was courteous. I have submitted a claim with them and all things have been working well since the repair.

My last experience with Home Warranty of America wasn't very pleasurable at all. I couldn't get somebody and when I finally got them on the phone, they said they didn't have anybody, that they'd have to search it up and find somebody. Three days later they called me back to say they have already found somebody. By then it was too late. I've already taken care of the problem myself. End of last year during the flooding situation in Louisiana, my AC went out and it took probably a month before it was okayed to replace. I finally got the AC replaced about two and a half months after it first went out so I wasn't very pleased with the service. But when I had a couple of small issues with the oven door and the dishwasher door, they gave me a local provider and they came out within two days and everything was squared away.

Home Warranty of America is a good company. I've been using them for a little over two years now. I'm happy with the service. I have a really crappy Whirlpool refrigerator and they came out, and it didn't cost me my deductible because Whirlpool warrantied and replaced everything. And then, I had them back for that same refrigerator, but they couldn't fix it because it's an engineering problem. I also had them in for my microwave, and they replaced the microwave unit and the light display unit. In addition, I had an issue with the air conditioning unit and somebody was here right away to work on that. Everything's working fine. The technicians who've been to my house were from Sears. They were good and knew what they're doing. The only thing is that I was a little concerned that HWA ran the prices up. I started with $375 and they got me up at $450. I'm retired and on a fixed income, and that was a little tough.

HWA's 13-month program seemed like a great coverage. But when we renewed, we found out that they couldn’t renew it 13 months, then it went to 12 months, which I think should be explained. They should let people know upfront about that. We’ve had a couple of minor calls with a piece to the dryer door. And then everything went great, I loved the people that came.

I had another home warranty provider but the lady who did the rental property told me that Home Warranty of America was better so I went it. Their sales rep knew what she was talking about. The rental lady was able to file claim.

I got HWA when I purchased my home. I had an incident with my air conditioner and I called them and they said that it was an ordered part. That same afternoon, they were out with the part and they put that in less than an hour. The job was done and AC is working beautifully. I paid the guy and everything was perfect and their service was spectacular. So, I called them and renewed since my term was gonna end. They offered me all types of deals but at that time, my money wasn't so good. But I took whatever I could. I had a very easy and accommodating experience with HWA. I'd be renewing this as long as I'm in the house. I have recommended them to my friends and as a matter of fact, two of them already got it.

I got the plan with Home Warranty of America when I bought the house, so I just renewed it. I filed a claim over the phone and used them for replacing my garbage disposal unit in the sink, so they were useful for me. The process was fairly transparent and smooth. If there's a problem, it is that sometimes the vendors are not easily available. Their schedules are booked up. Nevertheless, I would recommend Home Warranty of America.

I bought this condo and thought because of the age of the unit, getting a home warranty would be the best way to cover any issues I had over time. I've used a home warranty provider before but there were some price issues the following year. Signing up for Home Warranty of America's service was simple and straightforward. We looked at some numbers, I said I wanted to do this and that, they had a price, and I said "Cool. Let's go."

We made a claim with our gas stove top and we’ve had three people come out. They first said that it was the little thing that would ignite the gas so they replaced the igniter box. The second time they came out, they replaced some of the wires, and then the third time, they mailed out the plates that it sits on. So we just got those in the mail and we actually had to call Home Warranty and have them send out someone to replace it.

I'm a realtor so I know about Home Warranty of America and their rep had come into our brokerage office. I buy them for all my clients or I make sure my clients have one and I know the value of having one. Signing up for service was good and everything was really easy. I had a good interaction with their sales rep Tina. Then I submitted a claim over the phone and it was a long wait at first. I really had to jump on with the reps I knew because it took over a month to get stuff taken care of. They kept saying it took a long time to get the parts in, which I thought was a little crazy, and it was in the summer time that our air conditioning part of our gas pack had gone. At any rate, the air conditioning has been working fine since the repair. So, it's been a great experience and I'm very happy. It's great insurance to know that I got my major things in my home taken care of and I don't have to put a lot of money. I would always have a home warranty.

Run don't walk away from Home Warranty of America! This company is an absolute scam. I received a 500 dollar 13 month home warranty with the home I purchased in December 2016. I made a plumbing claim and HWA sent out their chosen company to look at the issue. The technician began work before notifying me that HWA would not cover the claim. The bill for the plumbing company was 247 dollars and then they tell me that I owe HWA an extra 100 dollars for going through them! So because I have a home warranty, I am out an extra 100 dollars!!! What kind of sense does that make?!

When I purchased the home, I got the coverage of Home Warranty of America with it. It was easy to sign up for the service. The sales reps have been friendly. There have been a few gaps here and there where they dropped the ball on communication but other than that, everything was alright. I submitted a claim on an oven and they sent an outside contractor to diagnose the issue. He said that it was a part that needed to be replaced, that he was gonna order the part and we were gonna repair the oven. It's not totally broken but not completely functional either.

I submitted a number of claims to HWA already. Recently I was having a problem with my heater so I called HWA. The wait time during the call was really long. I had to be on hold about 40 minutes minimum, then every time I needed some approval, that's again a wait time of 20 minutes. But most of the time, I got some response from the supervisor and they're quite good.

I'm a real estate agent and my clients needed a home warranty. I went with Home Warranty of America because the first six months was free. We have five properties under HWA. I worked with Robyn and she's pleasant. So far, it was good when we filed claims with HWA. The repaired appliances have been doing okay. On the whole, they had quick response time and were friendly.

I placed two claims with Home Warranty of America, but had to cancel both of them. The first claim was for my ceiling fan. They told it would add up to $400. I didn't like that they told the contractor the same information because before they told him the dollar amount, he was willing to work with me on getting the place in the ceiling fan that I wanted to have because that left the dollar amount and I had money left over. Now, I have to choose from a lower priced ceiling fan. If I didn't choose a lower priced ceiling fan, it was gonna exceed the $400 and I would have to pay out of pocket for the balance. So now the ceiling fan still isn't fixed because I'm not paying out of pocket and he was the only guy they sent to contract. I had a first contractor that came out and he said the ceiling was too high, so he couldn't do the job and left.

We got Home Warranty of America when we first got the house. Signing up was very easy. They fill out the claim whenever I talk to them and they're pretty quick about it. The representatives have been good, though some of the people that they work with on the outside are not that great. I had somebody come out the other day for my on-demand water heater and they even tried getting into it, but it’s still making this racket.

After paying a high premium for upgraded coverage for 16 months in our newly purchased home, we made our first major claim February 2017 for failure of our heating system. The HVAC contractor came, we paid our 100 dollar fee. The technician recommended full replacement. Our contract specifies that regardless of previous maintenance, our system is covered. I.B.7. "Covered systems and components means systems and components are included that are in proper working order on the coverage date that become inoperative due to normal wear and tear, including breakdowns due to insufficient maintenance, if at the time of issue, the breakdown was unknown. Components shall be considered in proper working order if no defect is known or could have been detectable by visual inspection or mechanical test on the coverage start date."

I got Home Warranty of America from my original purchase of the home and I renewed once. Sometimes I'm supposed to get calls back or communication from the vendors and it's usually really, really, really slow. The last time I submitted a claim it took four days. I ended up canceling because I already had somebody else help me solve the problem. But on the claim for our furnace they worked fine.

We were buying a used home so I wanted to make sure that things were covered. I found out about Home Warranty of America through my work and I also got a discount so I signed up and it was very simple. I have not had any issues with anybody that I've had to deal with. They've all been very helpful. I usually call them to file a claim and things usually get resolved the first time.

I've only had to call these guys twice in almost the year that I have had them. Both a/c problems. I have been waiting for over a month now to see about getting my a/c fixed. They have no problem taking your money on time, but for them to be "on time" is a joke! Never received calls or emails about info. they need about my home. I've had to call EVERY time to see what was going on. They need my home inspection report, Great. Sent that over right away.

It was easy to sign up for HWA. I just called them and somebody came to the house and looked at something but it winded up being alright. The sales representative was very good and friendly. I would recommend them.

We have a very positive experience with Home Warranty of America so we renewed and the renewal process was very easy. At first, our Realtor got the home warranty for us and it's part of the transaction, then it worked out for us. The reps have always been very friendly when I called. Submitting a claim was pretty easy and I called them and they ran through some things with me then set me up with the vendor. The service contractor who came out was good and got the work done about timely.

I like the service that I have with Home Warranty of America. I usually call in when I file a claim but when I can’t get a hold of customer service, I do it online. They're usually quick to respond and the technicians get the job done. HWA is good and I'd recommend them to a friend.

I submitted a claim to HWA over the phone and told them what the problem was. They found someone in this area that could come out and look at it and the technicians came out very promptly. They fixed it and now, it’s much better because it wouldn’t work at all before.

I called to file a claim when our AC went out during the summer time. I called them a couple of times because it took a while for them to find someone to do the actual job. It was about a good three days before someone was able to come out to fix the AC. I have a three year old and a nine year old and it was not acceptable at that time so I was getting a little frustrated with the process. I felt like there should have been other options available. If they're gonna have a warranty that people would need to make claims on it, there shouldn't be just only one or two people being contracted to do the work. That was maybe what was going on. I just hope that with the price going up that the services reflect that. I've only have to deal with Home Warranty of America once as far as filing a claim and I hope the next experience will be a little bit better.

We bought this home about a year and a half ago. And the homeowners and the mortgage company set us up with HWA. It was for an 18-month coverage. And after the 18-month, we got a letter saying if we would be interested in furthering the policy. So, in September, I did. But in August I had this problem with the plumbing and I called up HWA. The rep was very nice. She referred us a to technician and I had given him a call. But they were booked up and they couldn’t come out. HWA said that they didn’t have anybody available at that time.

I submitted a couple of claims to HWA last year and every time I had to call them, they resolved my issue or they gave me options as to how we can resolve the issue.

I have been enrolled to HWA since an year. I submitted my first claim since my dryer was taking a while to dry and heating up. Your tech came opened all its parts. I asked him whether lint is the problem. He said no and told there is some other issue. After a while my wife went and asked the same question and he replied the same.

I’ve had two good experiences with HWA. The other one, our heat went out this last time on a Friday. I called, set somebody up to come out Saturday, but nobody showed up. I called the place and they didn’t answer. I called back HWA and I couldn’t understand the woman I spoke with. English was not her native language and I had some very choice words with her, so I was beginning to get upset. I’m not an idiot, but when your accent is so thick and I can't understand you, I have to ask to speak to someone else. She gets offended and hangs up on me.

Our real estate agent suggested two companies and my husband wanted to go with something that wasn't as expensive which was Home Warranty of America. It has been an okay experience with them but there are just a few things that we've had issues with. In enrolling, my husband worked through my real estate agent. He talked to them and found out what the specifications are. He wanted to make sure that they cover the water heater and the air conditioning unit. And we went with what our real estate agent suggested.

Acquiring a home warranty was required by my bank for foreclosures and they have been using Home Warranty of America. Our realtor signed us up for the additional package and paid the additional cost. When the burner on our stove went out, I submitted a claim for it, paid $100 and they came to fix it. The performance has been awesome since the repair and I'd recommend Home Warranty of America.

We had a little confusion when signing up for a service with Home Warranty of America because I thought I paid for it when I got it because I’d seen the invoice on it. Three months later, when I had a claim to file, they said I didn’t pay for it. They told me, “Well, in order for us to go ahead, you have to show proof of payment.” I said, “Well, I have 36 credit cards. I don’t know which credit card I put it in." But they said, “Well, we don’t see you ever paid it.” And so I said, “I paid it in September before I left because I wasn’t gonna be here when it rolled over." They said, “I’m sorry but we can’t help you and we don’t have a record of you ever paying it." So I had to pay it again in full then continued to file my claim and they got it done. In this first quarter, I’ll be doing my taxes and hopefully I’ll find the receipt that I have on one of my credit cards saying that I paid them. But so far, my experience with them has been good.

When I purchased my home, Home Warranty of America was the warranty that was given. I like my warranty. I call to submit a claim and tell them if something is not working or if it's broken. They’ll ask me how long and what's broken about it then send somebody over and I pay the $100 deductible. The technician will check it out and see what's wrong with it, do the job and leave. Their technicians have all been nice and helpful.

We renewed with Home Warranty of America and we didn't have any trouble with it. During our first claim, the service provider dropped the ball on everybody and didn’t show up. But the next guy that came was fine and it was painless. The repair was done as it should have been.

Home Warranty of America came with my house as a package deal when I bought it. I've renewed it and it was easy and very smooth to do so. I had some questions and they answered them. The reps that I have spoken with were both positive. The first person who called me and offered a renewal was very informative and very helpful. I did not renew at that time because I needed to find a couple of financers. And when I called to renew, the sales person I had was again very helpful, answered lots of questions, and was able to get me setup with the coverage that I wanted to get.

When we purchased the house, we got signed up with Home Warranty of America. The original owners bought the warranty for the house which left us for the first year. We kept on going with it and whenever I called in to re-up the contract, we went through some options and we upgraded to a different package. When our heater went off at night in the middle of winter, I filed a claim to Home Warranty of America over the phone and it was handled very properly and quickly. I usually file claims online, though. The heater repair was satisfactory and my experience with the company was just what I expected it to be.

I filed a claim on Thursday, 2/9. I received a phone call from the contractor that afternoon, and set up an appointment for the evening of 2/10. The evening of 2/9, I received an emailed invoice from HWA stating that I must pay $100.00 service fee immediately to prevent suspension of service. No service had been performed at my home at the time the invoice was sent. I called HWA on 2/10 to ask why I had received the invoice. They stated that the contract claimed they had been at my home on 2/9, and had not been paid for service. I stated that this was not true. I was told that I would receive a call back after HWA had spoken with the contractor. I did not receive a callback.

We've renewed our policy with Home Warranty of America because of the service they provide and the good value that we're getting for it, as well as providing us with peace of mind for an older home that we purchased. Signing up for service with them is pretty quick. If we have an issue, we typically call them to file a claim and they assign a claim number. They have local folks that come and take a look at the problem. Then the techs fix the problem and we pay them. We submitted a claim for service for an AC that was broken. The service contractor that came out was very good and knowledgeable. He assessed the problem and fixed it. Overall, HWA is prompt, courteous, and they do what they say they'd do.

The seller had got the warranty originally from Home Warranty of America when I bought our home and I just kept it up. Their signing up process was easy throughout. Their salespeople are great and the contractors all have been good except for one. Submitting a claim to them is quite simple. You just call and tell them the problem and they'll get to one of their people that they use to come and check it out.

I wanted protection and signing up with Home Warranty of America was easy. We've used them quite a few times. Sometimes the experience was good and sometimes it was not, but for the most part it was good. They are easy to get a hold of. Home Warranty of America is a good value for the money.

We had a problem with our refrigerator. We submitted a claim and it went pretty easily. HWA sent the people out to come deal with it and the repair that was done was great. It's nice to pay the $75 fees through the warranty versus having to pay hundreds for what was broken in their refrigerator.

Home Warranty of America is for security knowing that if something happens, we can use them. We’re covered and that gives us peace of mind. They’re reasonably priced too.

I'm a widow and I don't have the money to replace an air-conditioner or the plumbing from the sidewalk if either of them goes out. So it's cheaper for me to keep some warranty to guarantee that it'll be taken care of for $100. I've had Home Warranty of America for two and a half years. Their sales reps were courteous and were able to answer my questions. When I need something fixed, they're here within a few days after I call them. However, I was a little surprised that the motor in my refrigerator ice maker wasn't covered.

Our first year with HWA was included in our home purchase and when our one year expired, I was the one that initiated to sign up for it to continue. Our interactions with customer service have been mostly online, which has been fine and really easy. Whenever I submit a claim, almost immediately I get an email confirmation saying they received it and that they will be processing it and then getting back to me. Then I get another email that says who we’ve been assigned with and the phone number for me to call to set up the appointment.

Original repair request placed in October 2016 for a double oven that does not hold the selected temperature. I am now in month 5 of waiting on this claim (today is February 10, 2017) after numerous phone calls to them. HWA has sent repairmen to my home 5 or 6 times (requiring me to take time off of work.) I had no stove for Thanksgiving or Christmas. They will not help me. I am very frustrated. I get promises that they will settle this and call me back, and then nobody calls me. They argue with me on the phone. Seriously, nobody cares at this company. DO NOT get insurance through them. This is the biggest mistake I have made in a long time. My only recourse at this time is an attorney. Don't make the same mistake I made. I am sick inside about this, and very stressed. Repairmen come and do the same thing over and over. It drags on and on. I have never written a negative review about any company. Warning - stay far away from these people.

I was previously with a different provider but I wasn’t happy with a few of the vendors who would come out. I didn’t like how long the process of filing a claim was taking. I needed a new plan and so I went with Home Warranty of America. Signing up was easy and the time to get the claim open was fairly fast. The contractor called me back and he was gonna book his appointment the day they print it out and get me on schedule. He took care of the issue pretty fast and only spent a week at the most. My experience, so far, has been good. I’ve been able to get everything I need from the service and I’m happy with it.

Misleading information. As a first time homeowner our realtor was nice enough to purchase a home warranty for us. We have had to call them on 2 separate occasions, the first for a plumbing issue that was resolved and a very easy process (so far so good, we even decided to renew once we hit 1 year). The second time we called it has been a nightmare. To boil it down: we have an older heat pump and air handler. The heat pump was diagnosed with a leak and some other part was failing. After working with 2 different contractors (because HWA the first contractor did not feel that it was worth his time to finish since he was only getting 3 hours to do the job), we got a call that our system was to be replaced.

Home Warranty of America has been good and their sales reps were courteous. I've set up a claim with them twice and the people that came out were great. However, they don't consider some situations to be an emergency even though I would figure it is indeed an emergency. It was in the middle of winter and our furnace went out, so I called them at 6:00 in the evening but we can't get anybody out until 1:00 or 2:00 the next day.

Signing up with Home Warranty of America was great. The sales rep quoted me a price, told me how it worked and what my options are. But I didn't buy that day 'cause I wanted time to think about it and she was very compliant. I called back a few days later and picked right back up with her. HWA has done a very good job. Submitting a claim with them is easy and takes all about 5 minutes. The problem I had is that they don't tell me what's not going to be covered.

When I first bought my house I had a contract with another company, and it went out of business. I was talking to my real estate agent and they told me to get Home Warranty of America. So I purchased warranty for my home and rental house. I recently submitted a claim when my microwave encountered a problem. I called up the company and a day later the guy came out and looked at it. They took off the microwave, changed the magnetron and put it back in. The microwave worked and it hasn’t had any trouble since. The service guys were friendly but one of them had an issue of having to clean up.

Bought this warranty with the purchase of my house about a year ago. First claim I made was for a disposal which stopped working. Deductible was $60 so I canceled and replaced it myself since I didn't want to wait over a week for the repair. A new disposal doesn't cost much more than $60 so it wasn't worth me waiting. My second claim was the over the range microwave. The microwave is a recirculating venting microwave and they give me the option of the cheapest external venting microwave that GE makes. I call them and their customer service agent said they have researched it and this microwave is the most comparable.

This was my first house so I went with the realtor's advice to go with Home Warranty of America. It's worth getting one, but their sales reps weren't that outstanding. The guy would call me about one thing and then next thing I know, they're trying to get me to purchase another bigger package that is more than what I have.

We had our Home Warranty of America renewed. We just called to set it up and it wasn't very difficult. We had two claims on it and they've been fine. In both instances we got the appliances replaced. So we're happy with our home warranty.

HWA is horrible, my heater stopped working and I have a 8 month old baby. I submitted the claim at 6am and got a contractor assign via email who never called me or told the company he was not going to take the job. I had to call the contractor to find out. Then I told HWA who had no idea... HWA reassigned another contractor who just kept lying about never receiving the email from HWA so I called HWA to resent to the contractor they said did. Still nothing from the contractor. My husband and I called numerous times no answer. I called HWA and requested a new contractor be assign as my son is 8 month and my house is freezing. They said they will assign to another department to further investigate and will follow up in 48 hours. Seriously!?! It's 25-30 degrees out and you want me and my 8 month old baby to wait 48 hours so you can investigate. I am beyond pissed. This company is stupid and horrible.

Home Warranty of America responds when we call them and the various repairmen show up when they're supposed to. We pay our flat amount and the work gets done. Overall, I've had a positive experience and have been very satisfied. I'm anticipating selling my house and I would recommend them to the people who would buy it.

I love Home Warranty of America and I refer them to everybody. I just renewed both of my houses for a second year. I knew people who owned home warranty companies and I thought it was a great thing to do. I’ve used both of my houses as rentals, so if something goes wrong, just call HWA, pay $75, and get the problem fixed. It’s been wonderful. I’ve used HWA a couple of times.

When I closed, Home Warranty of America was the insurance that the sellers had picked for me. I renewed it and it renewed at a very high rate. I’m paying almost $62 a month for that coming out of my checking account. Then they told me that the deductible has also increased. It was $50 and now it’s $75. It was a horrible experience because the reps kept hanging up on me and they were very rude. I had someone come out and look at my garage last year when it was still under the original purchase agreement and I had to have a warranty since then. They were friendly whenever they came out, but I’m probably gonna be looking for someone new with an office when it’s time to renew it because it's too expensive.

My package, which came with the purchase of the condo, had Home Warranty of America in there and it explained everything what they covered and how it was done. All I had to do was read it. When you submit a claim, you have to pay $60 then they send someone out. Sometimes they can get someone right away but sometimes a day or so. They repair whatever needs to be repaired. When I had water running from my washer to the floor because of a busted water pipe, they had to dig behind the washer to fix that. They get the work done. However, if I don’t use it for some reason, I'm just paying that money because I pay a monthly fee.

The HWA is very prompt and they have a follow up call that works. My only complaint is that there are not a lot of contractors in my area and I have had to wait for several days for the service call and then another week for the parts to arrive and then the installation.

The seller of the condo had Home Warranty of America for me for the first year and because the a/c and the furnace were very old, I decided to stay with them. So in case one of those went out, I would have that covered. The overall experience with them is between fair and good, not excellent. We always had to use their technicians and I got feedback that HWA is slow in paying their technicians and that's why a lot of contractors do not want to work with them. Other than that, it’s been real good with them lately and they serviced quickly.

Home Warranty of America was recommended when I was purchasing my house and I've had them ever since. I haven’t had any complaints.

The technicians that Home Warranty of America sent out to work on my water heater, air conditioning fan and thermostat were very good. The HWA reps listened to my concerns and put me with the company that I felt was the one I wanted. I get the name of the company from HWA, then I go on Better Business Bureau and Angie’s List and check. If I don’t like what I read, I tell HWA that I do not want those people, and they've been flexible with me in providing somebody that has good ratings.

My realtor purchased the policy from Home Warranty of America when we bought our house. It is awful compared to the one we had before. We don't have any control over what companies that they choose or what times that they choose. The last time I had a service call I called and they said they'd be here between 9:00 and 5:00 PM. So I took off, but the guy never showed up. We rescheduled, took off, the guy never showed up. My husband rescheduled, he took off, the guy never showed up. So three days of work and then on top of that it's $100 service charge every time they had to come out. We're very, very unhappy.

It’s been a pleasant experience with Home Warranty of America. When I used them last year I didn't have any problems. They did most of the legwork and all I had to do was to be here. I told them what the problem was and then they did everything else from there. Also, they answered every question that I had at the time of service.

We have been with Home Warranty for a couple of years. We did not call them often to claim but last year, I had a very bad experience. It was summertime and the AC was out of order for almost 20 days because there was no available part. Aside from that, most of the time, the service is good.

Home Warranty of America was part of the house when we bought it and we've already renewed two times. They're convenient for us and the plan is already in place. In the renewal process, we called them and told them we wanted to renew. They sent us a new policy with different dates on it and continued pulling the money from our account every month.

My realtor recommends Home Warranty America whenever I buy a house. This is my second year to have HWA. I had them last year then I renewed it. I haven't had any issue except that they're a little slow in getting back to me. For the most part, everybody I've ever talked to has been pleasant and nice.

It's generally very easy when I submit a claim for service with Home Warranty. I call and tell them what the problem is, and they record it and set up a local vendor to come out and check on the problem, and then the problem gets repaired. The only issue that I had was with a hot tub repair when they didn't have anyone that had the ability to do a service call for that problem. So, I went out myself to find someone to do the repair and they ended up covering the cost. For the most part, however, it's been problem-free with Home Warranty.

We got our first year free with Home Warranty of America when we purchased our home then we renewed with them. An HWA rep called me to set up re-enrollment and I let my wife know because it was on her account so she got it taken care of. The re-enrollment process was pretty simple and smooth and then we have our payment taken out of our account. We also had One Hour Heating and Air Conditioning who said that if we ever had any heating or air conditioning unit issues and we had to file a claim then it would be a little smoother process since both HWA and One Hour are owned by Direct Energy. I'd had a very pleasant experience with them so far.

We've been with HWA for almost three years now. They were recommended to us by a friend when we purchased our first home. We've happily paid our monthly payment for over 34 months, with no issues. On September 27, 2016, we filed our first claim when our hot tub went out. It took HWA two weeks to tell me that they were unable to find a preferred vendor in our area, and it was up to me to find one. I found our service provider in 5 minutes on Google. It then proceeded to take at least another month to approve the service diagnosis. I did not have a good feeling about just getting a verbal confirmation that the service would be fully reimbursed, so I called back to ask if I could have something in writing. I was assured that everything was in their system and there would be no issue. It was further explained to me that reimbursement could take 6-8 weeks, but typically it was much faster - even 2-3 weeks.

I used to be with a different home warranty company but they started changing a lot of stuff and their service started to be crappy. Then when I talked to Home Warranty of America, I liked how the lady greeted me. Then when I signed up for the service, the rep asked me what I was looking for, explained to me what package would be best for me, gave me the whole details and how much would it be. It was an easy process. My interactions with the sales reps have been smooth and they weren't giving me the runaround like other companies. But when I call in for a claim I got to wait on hold for a long time. One time I held on for almost a half hour. Besides that, everybody I’ve been talking to there have been very helpful.

Our daughter convinced us that getting a home warranty was a good thing to do. We've had several claims since we've been in the house. When our ice maker and washing machine went out at the same time, we called Home Warranty of America and the same people came and did both of them. Everything went great. They changed the pump on the washing machine, but didn't really fix the whole machine because it went out again within a month's time, and they had to replace the whole thing.

When we bought the house, we had a policy from Home Warranty of America. Then we had problems with our refrigerator, freezer, and it took them several visits to fix it. But it all turned out well. And because we didn't know the house very well yet, we decided we would just do it again with them and re-upped a year later. I would recommend them.

The people who we bought the house from had Home Warranty of America. We had had one call with HWA and got good service so my husband renewed it online and there was no problem at all. When we called for service, HWA aligned us up with somebody who was not able to come for a week so they let us use somebody we found ourselves. They had to be approved first but that was no problem and that also helped us get the issue done quicker. It's been an efficient and friendly service so we'll probably renew again.

My realtor brought up Home Warranty of America to us and so we used them. Signing up has been easy. I pay the bill and though I haven't used it yet we put it on another year and upgraded the service since they're doing something.

My realtor bought insurance from Home Warranty America and I've kept them ever since I bought the house. I've never had any problems with their reps and they've been kind and courteous. I don't have anything but good things to say about them. Also, whoever they contacted for my claims did an awesome job.

We've always had a warranty in each of the houses that we bought and Home Warranty of America was the one that was offered to us when we moved here. Signing up for their service has been really good. We have submitted one claim and the process was really easy and quick. Somebody called back almost immediately. We had a little bit of an issue renewing the policy but that was just miscommunication on their side and wasn't a big deal. It was taken care of. Other than that, I have no complaints. They've been very good. In fact, they've been much better than the other companies we've had.

I bought a house in 2015 and Home Warranty of America was the home warranty that I've been set up with as part of the agreement in the purchase of the house. I was already familiar with them, had to use them once when my air conditioning went out, and it was a really seamless process. The amount they were asking for wasn't ridiculous so I didn’t see any need to make any changes, hence, I renewed with them. I wasn't exactly sure how to go about doing the renewal because I'm a first-time homeowner so I ended up calling whenever I received something in the mail indicating that my home warranty was going to be running out. I called to make sure that I was doing everything the way I needed to and to see what my options were exactly and the rep was pretty nice in telling me all of the options.

I bought their best policy that they sell to cover pools, spas and my house. It turns out they cover nothing. They will not cover the booster pump on my pool so I replaced it myself then he come time to fix my ac and they will only cover $10 a pound on Freon, it cost $90 a pound. After paying a $75 deductible on top of that they will not look for a leak until you I have recharged it twice so you're letting money just leak into the year twice before you find the problem. The customer service rep barely spoke English. Got aggravated with me when I was canceling my policy and calling them out on their lack of coverage and hung up on me. I would highly advise you look into another home warranty company. I bought four houses with warranties and have never been treated like this.

We have been with this company since we bought our house. We have not missed a payment or anything. The price keeps going up. We had to call them out several times for a leak in our bathtub. It took 3 times at least to get it fixed and then they missed up my tiles around my faucets and I am going to have to end up redoing all the tiles in my bathtub area. We can't take a bath only showers until it is fixed.

I am a realtor and I've worked a lot with different warranty companies, but they're not as good as Home Warranty of America. Signing up for the service was simple for me. I just went to my online portal and fill in the information. I've already had three claims with them and it wasn't hard to submit them at all. They are easy and reliable. Also, their sales rep is a personal friend of mine and she's great. I have referred them to all my clients. However, the house located at Gatlinburg got burned down from the wildfires there. So I asked them if I could postpone my policy, but they said that they would just cancel it out since I have just renewed it and that I would get a refund. It's been about a month now and I haven't received it yet.

The previous owners bought the warranty for us. We just continued the warranty and it was an easy transition. We submitted a claim three times and the process was fairly easy and everyone was very pleasant. The vendor was supposed to answer us back within a certain amount of time and they weren't always reliable. But they were able to get things worked out and repaired. It's been good and I definitely recommend Home Warranty of America.

I bought a house less than 2 years ago from an old lady that has these old appliances. I told her I'm gonna have to replace all those appliances and she said that they're still working and suggested to give me a home warranty that covers any problems with those. And I said great and got Home Warranty of America. I had a problem with the air conditioning units, and I'm having a problem now with the water heater that's dripping and leaking in my garage but still working. The AC guy who came out here said that once it's broken, he can come out and fix it under my warranty but until then, I'm out of luck. I'm really nervous about it. It's a hazard for me and is costing me money. It really should be fixed because in the middle of winter, I might be in a situation where it's broken in the middle of the night and I'm calling for help. I'm trying to get this thing done now and prevent that from happening.

When we were looking at several options for home warranties, we evaluated a few warranties. But since HWA was recommended to us, we decided to sign up with them on September 2015. The initial set up went fine and they seemed friendly, but in the months to follow I have encountered so much pain with HWA. I feel like every time I try to submit something, I have to fight and prove it. There's verification upon verification. I recently submitted a claim for the sewage line. We actually added coverage. And now that we have a problem, they're saying, “No. We're not gonna cover it for you.”

When we bought our house, the previous owners put Home Warranty of America insurance for us. We continued with it after it expired. We had two claims with them. The first time was when we had someone here to fix our microwave. He explained very clearly and the result was quick. That was a really great experience. The second one was when we recently brought people again to fix our dishwasher and it was quickly fixed too. The people were very good and worked very neatly. $60 as a co-pay is not expensive. If our account expires next year, we'll probably still continue their service. I will recommend to my friends to try Home Warranty of America. Sometimes it's really helpful especially for big problems like for air-conditioning.

I would not recommend Home Warranty of America. When we call them to file a claim, they always call an independent contractor and they tell us whether a claim is covered or not. But we still have to pay the 75 bucks regardless if it's covered or not. When we had a problem with our old thermostat, they sent the HVAC contractor. Since the house was 23 years old when we bought it, we had no idea how to operate that thermostat. The contractor who came out showed me how to operate it because something had gone wrong with it, and it had been set up incorrectly. He had reset it for me, explained everything and showed me how to correct it. He was a really nice guy.

Home Warranty of America came with my home when we purchased it. Not soon after, our circuit panel blew and they replaced our whole circuit panel which was fabulous because that was a $3,000, if not more, fix that they took care of. So that was really nice and it was the most reasonable price. I have submitted a claim on Friday that I’m still trying to get results. They asked me what the problem is and if it was in working order before the problem happened and then they set me up with someone to come out to the house. It was an emergency case because my heater went out and we were minus 38 degrees, so it was followed up within hours after the claim was submitted.

I thought it's good to have a home warranty so I called a couple of providers but HWA's customer service was good and the offer they gave was better so I went with them. I call them to submit a claim, then they'll give me a claim number, try to send out somebody as soon as possible and they'll call for the appointment. I tried to get somebody else before for the garage door opener that went wrong. They said it had to be replaced but when I called HWA, they sent one of their service technicians for the repair and he actually said that the unit was good. There were just something that had to be replaced on it which was actually helpful. Overall, it was a great experience. I'll keep them.

We've had to file two claims with Home Warranty of America in the past two years, and both times were a huge headache. The last claim was for heating and air. They had fixed things in the past where I trusted them to tell me the truth with what was going on, but this time it was a larger claim and I got a phone call saying that I would be responsible for so much money out of my pocket before they could process it. I asked if I could see what they found and what they were recommending because I wanted to get a second opinion, as that was not what they stated when they came out, and never would they release the vendor's findings.

The ice maker went out 1/7/2017. Did an online request for service. First was assigned to Sears. No call from Sears for 3 days. Then it was assigned to Mr. Appliance in Tyler. Appointment was made for the next Wednesday. The tech. came and said it needed a Circulating pump and the water valve (metering valve). HWA turns down the water valve saying it is in the exclusions in the contract. After several calls and awaiting a callback that has not come yet we still are awaiting resolution. The exclusion they site is the exclusion of "water lines and valves to the ice maker". Clearly the valve referred to in the exclusions in on the inlet line at the external water line, which is understandable. The valve I need replacing is an integral component of the ice maker. I seem to have a problem getting the reps. to understand this. So far still awaiting a callback from a supervisor. This have been going on now for about 12 days. No progress.

When I bought my house, the seller had Home Warranty of America's service. That's when I started the service with them. I've filed a claim a few times and my experience has been very good. Their staff were friendly but last year the vendor wasn't a good one. I did a claim for a plumbing issue and they took some bumps and a little bit longer than expected. Also, Home Warranty of America's fee has gone up. I used to pay $50 when I started and now I have to pay $100.

The sales reps of HWA are very courteous, but their contractors could be a little more prompt. When I filed a claim for my heating and air, I had my unit replaced, but they left out a piece on the side. So he had to come back and put a shield on the side of the unit. And it took me three weeks to get that guy to come back and fix it. So when they get here, they do the work. But getting them here is the problem. Aside from that, I've had no problems with HWA. So as a realtor, I will continue to sell their home warranty.

This is a complete waste of money. The sales person will sell you the policy telling you that items will be covered, however when you get to an actual claim, they will deny or it will end up costing you big time. My first claim was for my air conditioner coil. It needed replacing, however they would not claim the gas that needed to be used to get the system working again, the disposal of the replaced unit and a few other items. It cost me over $600 in extras and when talking with the technician, he said that his quote to the insurance company was only around $750.