Home Warranty of America Reviews

I have been with Home Warranty of America for six years and I usually have had a good experience when filing a claim online. My husband hasn't had any complaints about their sales reps and working with their contractors have been positive. The spring on our garage door broke. The contractors usually come with a day or two, and this time they came within 24 hours. Plus, they fixed it in 15 minutes.

Home Warranty of America was a recommendation from our realtor and I have renewed twice with them. We had an AC problem and a plumbing problem, and it was easy filing the claim. I called them up. I do stuff on the computer, but sometimes I like talking to a person to explain exactly what's wrong. Home Warranty of America is easy to get a hold of and they have a quick response time. The technicians they send out are good. They fix the problem the first time. I haven’t had any bad experiences.

I've submitted claims to Home Warranty of America online, and I got my air conditioner fixed a lot quicker than people told me it would happen. I was told it would take a while to get it done, and that they wouldn't fix it all the way. But it was done a lot quicker, and I was completely satisfied with it. The contractor was really amazing. He was very thorough with his job. He did his job very well and even came back to make sure that it was done correctly. Since the actual repair, everything has been fine. I haven't had any other issues. Overall, everything went a lot smoother than what other people have told me that they've experienced with a warranty company. Also, I just know that whenever I needed the warranty, it works for me and I hope it's going to be that way if I have to use Home Warranty of America again.

The realty company that sold the house to me also bought a contract from Home Warranty of America for me as a present. So far, the representatives there have been good when I submit a claim over the phone. They are courteous and I get results quick. The technicians they sent have been pretty good as well. When I've had bad ones, they change them. Overall, whenever I called in a claim and I needed something, Home Warranty of America reacted promptly and did a good job of repairing it.

We are in our third year with Home Warranty of America and they've been really good to us. I've renewed a couple of times and it's easy doing it. It's also easy to submit a claim. My latest was about a repair that's needed for the air conditioner. There's no wait time when I called and their people were very helpful. On the other hand, there are a lot of things that are not covered which is probably due to the plan I had chosen. Other than that, they are a lifesaver and I'd recommend them.

My dishwasher stopped working about a month ago so I called in and told the customer service rep what I believed the problem was. It was a pleasant conversation and she told me that it would be repaired or replaced promptly. It took a week for the service guy to come out to my house, unfortunately long but acceptable. When he shows up I foolishly expected that he would bring the part that I told him was broken... He didn't, he has to order it. Two weeks later - 3 weeks since the initial call - we schedule a second visit when he will reinstall it. I requested that he comes in earlier, but it was the earliest he could come. OK, things happen, I understand. By the day he is supposed to come by my sink is full of dishes patiently waiting the wonderful technologies we have living in the great US of A.

I went online to sign up with Home Warranty of America. It was self-explanatory and I stepped right through it. I called in a claim and the rep I talked to was great and helpful. Once I spoke to them and looked at our policy, I saw that I could go online to submit a claim. So I went online and submitted the information on the equipment that had failed. The info included part numbers and model numbers. The website was very easy to use and I had no problems at all. The contractor who came was exemplary. He called beforehand, came out, repaired the item and left. Home Warranty of America is doing a fine job for us and I'd recommend them.

Home Warranty of America was already a program that the previous owner of our house had. I re-signed up with them and the sales rep was very helpful. A few years ago, our refrigerator had gone out, and the freezer defrosted without us realizing. So, I called HWA and submitted a claim. However, the first person that they had was apparently out of business, so they never responded back to my phone calls. It took HWA about a day and a half to send someone out. But once I had a repairman that could come out to my house, my refrigerator was fixed right away and it stayed fixed.

We owned a home and then several condos that were rental properties and I covered everything with HWA. On the condos, I had a different home warranty company before. I did not like it and switched them over to HWA. I really liked HWA. They offered a lot more and they did very well. The reps that worked with us was really good. They came over and went through everything. I could also call in at any time and they would even call in a claim for me.

Home Warranty of America was included in my first year of my mortgage from the previous owners. They said it was expiring and asked if I want to re-sign up, so I extended it in the last couple of years. When they were re-signing the business, they got back to me and were proactive about reaching out. But when I had to call to get a claim, it was somewhat challenging and not as easy as it should be since it's an insurance company.

We have a tenant living in our property and the tenant said that the garbage disposal was not working. We filed a claim with HWA and they sent Flow Go Plumbing to repair it. I file claims on properties all the time and depending on who the home warranty is, it can be an extensive process. With HWA, it was not difficult at all. I called the Home Warranty number then they sent me to the claims department and took care of my claim in five minutes. Their reps were really professional. They were nice, friendly, and willing to help. They sent a work order to the plumber and they put the tenant's information in there for the plumber to call. Then the plumber was advised to call the tenant before they go to the place and the garbage disposal system's been working fine since the repair.

The house originally came with Home Warranty of America and it was a good plan. We're very satisfied. There were a few minor things where we filed a claim and we never have a problem calling. For replacements, we make a choice if we wanted an upgrade up and then we just add the money. Yet it took almost two weeks in getting the parts of the dryer one time. Also, we will never ever use Advanced Appliance again. They're horrific and the guy had to come back 12 times for different things. The guy who kept coming is about 90 years old and was absolutely guessing. He fixes a part but it breaks the next day then we would wait for him to come back. It was a good month before the dryer actually got fixed because it was a misdiagnosis for every single time.

Being with Home Warranty of America has been a good experience. When we moved into our house 15 years ago, it already had a home warranty. Every year, we've renewed with one company or another because it has always saved us money in the long run. My husband signed-up online. He just entered our information and logged in. It's fairly uncomplicated. He handles the claims as well, and he hasn't complained about Home Warranty of America.

We bought a house last year and the fellow had Home Warranty of America and we’re continuing with it. We like it and so my husband renewed it last September. Customer service was good. We had a problem with our previous refrigerator and we got a good response. We had a quick interaction with the rep who gave all the information, and what we needed. They helped us beyond what they were supposed to do. It’s been an excellent experience, and I would recommend it highly.

The Home Warranty of America sales reps were really nice and they answered all my questions. And on the latest time I had to deal with HWA when there was an issue, everything was okay. I was a little surprised by what happened but when I read the fine print, I realized that they were right and we went on from there. They gave me a very fair price to renew and so, we’re waiting, and hopefully, nothing happens again.

One of my friends who's a real estate agent referred to me Home Warranty of America. The rates were comparable but even after I purchased the Gold package, there are a few pieces of information that are not known until you visit. We presume that it is there but the fine prints are so fine that nobody will use it. My garage spring got broken and submitting a claim was comparatively easy. I did it over the phone and they find out the cause quick. Based on the issues, they come back and tell me whether it has been covered or not.

I have HWA in two houses and I have them for six years now. Their reps are usually helpful and friendly on the phone when I call. I have roof insurance on one of the houses and its roof had to be repaired about two years ago. It’s a 1,600 square foot house but it’s all compacted and there’s not a whole lot of roof. When I filed a claim, HWA would pay nothing for it. I ended up having to pay $3,000 out of pocket, after insurance. Also, whenever the air conditioner needs Freon, they would pay me two squirts and I have to pay the balance. They don’t pay very much when I have a leak. I had to pay twice last year because their people couldn't put anymore as it would have been over their allotted amount.

This is our first home purchase but we had lived with other people who had their own homes. We had seen them have to be out-of-pocket for big appliances and stuff like that. And so, we knew that it would be smarter to have a warranty instead of having to do it that way. We got signed up for Home Warranty of America when we did our closing. There’s a little bit of extra money that we had over what the sellers were going to use. And so, our real estate agent used that to get the warranty for us. The real estate agent recommended Home Warranty of America so we just went with her recommendations, and for the first year, it was free. We actually used the service once that year and I really liked them that’s why I decided to renew with them recently. For the first time, it stated everything for us and so at closing, we just got all the information and we really didn’t have to do anything.

I heard Home Warranty of America was good and I wanted to check them out. The home warranty was in the home when we were buying it and it will be a year since we’ve had them. I’ve signed up for another year with them. I speak to a representative when filing a claim and I enjoy talking to a person. I don’t like doing business over the internet since I had all my identification stolen once and I don't ever want to go to that again. The reps are wonderful and I like them.

We had three different companies sent out by Home Warranty of America for our air conditioning. Morgan Air was the first company and I would let somebody set them on fire. They are miserable and dishonest. I'm still paying off $8,000 for an all-new ductwork when I called for a service call. Morgan Air came out to the house but they didn't send somebody out to diagnose the problem. Instead, they sent out a salesperson. The guy they sent told me that he found black mold and the only way to eradicate it is to have the entire ductwork pulled out because it's not large enough for the air-conditioning unit. Supposedly, he took pictures of this so we asked him to send them. He said his tablet is locked up so he'll send it when he gets home.

We wanted to purchase a house with a warranty on it. The Home Warranty of America Diamond Package was affordable and it covered everything we would need. We wanted to be able to back ourselves up if anything big happens because we bought our home at a very low cost and we didn’t get it inspected from the get-go. We knew there was a potential of things being broken or not functioning properly. When we submitted a claim with Home Warranty of America, the rep was friendly and professional. A gentleman showed up within three days and he went into detail to tell my husband what was wrong with the AC unit and repaired it for the summer.

I previously used a different company at our other house but my real estate agent suggested Home Warranty of America. I liked it, so we went with it. I never had any problems in terms of the customer service part of my claims. Their reps were always friendly and helpful, and got me taken care of in terms of getting the service call set. I had plumbing and AC issues at other times and Home Warranty of America did just fine with those. But this issue with my clogged main line that was just outside the wall of my foundation, I ended up paying $3,000 to have it fixed. Whereas, if it has been just inside the wall, it would have been covered. It's just the little stuff that always gets me. And probably it isn’t specific to Home Warranty of America, it's the same case with all these kinds of companies, the devil is in the details. What isn't covered is in the fine print.

It's good to know that things can get fixed or replaced with just paying an amount to Home Warranty of America. However, there was one time HWA didn’t send anybody to fix the air conditioning unit for four days in the heat and there were children in the house in a 95-degree weather. Their reps on the phone were very polite like stuff weren't happening. It took at least four days for their man to come out and I was worried that he wasn’t going to properly fix it because something should have been replaced. But it's still working so he did all right with it. HWA paid us for finally having to call someone else and it took a few weeks to get the reimbursement checks.

Home Warranty of America was the home warranty provider that my real estate agent suggested when I bought the house. Submitting a claim to them is easy. What I haven't been completely thrilled with is they sometimes use people that I would not have used. It'd be nice if I could specify my own contractors. This house was a vacation house and I’ve got to go meet the contractors. They usually look at it and they have to come back, so I got to go meet them again. Sometimes, they have to come back about three times. The quality is okay, though. They're reasonable but not fantastic. And, the cost is not cheap but it's probably the cheapest thing they can find.

When we bought a condo, a friend of ours told us about Home Warranty of America and we figured we’d buy for a year. But then, when we found out we could renew it and their service was pretty good, we’ve just been keeping it up. We also looked at a few other companies online where they had ads, but Home Warranty seems to offer more services even though there was stuff we couldn’t use because were in a condo, not in a home. They still have quite a long list of things, like the year before, our stove wasn’t working right and they said it would cost more to repair the digital component. They told us to pick our stove within a certain price range and they delivered it and put it together for us.

The warranty of Home Warranty of America came with the house that I bought and everything went smoothly the only time that I used it. I submitted the claim by phone and the technician came out very quickly and got the issue fixed within 48 hours. This was for a rental home and the tenants were there when the technician came. I spoke briefly with the technician on the phone, mainly to give my credit card information to pay the service fee. It was a very brief experience and all's well with the service.

I have been with Home Warranty of America for a long time and so far, I'm satisfied so I'm renewing with them. Submitting my claim is easy. I usually do it online, and they respond immediately. While most of the contractors they sent did a good job, there was one instance when they did not do their job. I immediately contacted HW and they assigned another contractor who came and did it. I will recommend them to a friend.

I purchased my home in Dec., 2016. The seller paid for the home warranty. I have called them on 4 occasions and no one follows-up, they sub-contract with companies from MD, and when you call the providers info they give you to service your claim, no one returns the call. I wrote to the company's corporate office, they assigned another sub-contractor and to again to no avail. Not even the corporate office stayed on top of the situation to ensure it was resolved. The service with this company hands down is pitiful. If you cannot service a particular area be clear and do not take people's money. I would NEVER use this company even if it was free. Save your money and do your HW and use someone else.

I decided to get a home warranty plan to protect my assets and Home Warranty of America was recommended by my realtor. Signing up with them was easy. They wanted to raise my premium this year, though, but I told them that I'm probably not going to take it. They then came down on it to pretty much what I paid for last year. I had one claim filed in the last year and it was for an air condition repair. The rep was sort of helpful. Also, the tech was friendly and on time. He had to put some Freon in and that’s it. HWA is pretty much average, overall.

I took Home Warranty of America on my realtor's recommendation and she was right. It was very easy to sign up for the service and the reps have been great. I've had to submit two claims so far and it went well. The contractors that they work with were also good. I'm well pleased with HWA and I've already recommended them.

I've been with Home Warranty of America for a year and three months and it's been working so far. Renewing was simple. I just called and set up a monthly renewal fee. I've filed a couple of claims with the first being for my AC. It wasn't working so I had someone come out. They filed for a repair however I have to reach a certain payment threshold for the warranty to kick in, which is normal in all warranty places. Also certain things aren't covered. For example, when repairing the AC, recharging something wasn't covered. It's a hit or miss on all warranty places on whether or not AC things are refilled or covered. I filed my claims online and it was easy. Plus their reps are knowledgeable and easy to talk to. I've always been able to get a hold of someone and never had any problem.

Our home has five air conditioners and a pool and they're expensive items, so I got a home warranty from Home Warranty of America as suggested by our realtor. We signed up and made a payment. It was pretty simple. I've always made my claims over the phone and though it takes some time to take all the information, it’s always been easy.

My mother and my sister are real estate agents and they swear by Home Warranty of America, so they convinced me to buy it. I’m not thrilled with it, but I keep it because I’ve got appliances that are about to break. But every time one breaks, they come out and charge $50 and can’t fix it. The first time we tried to use them, they said it wasn't a covered appliance. The second time we tried to use it, they came out and said they couldn’t fix it and offered to buy out, which wouldn’t have paid for a new service. They’ve come out for my air condition unit and it takes weeks to get them out here. But once they came out on the air conditioning unit they told me the unit didn’t work properly because it was dirty. It’s ridiculous. So far, they have not replaced anything. But I’m not totally dissatisfied because I know they have taken care of things for my mother, sister or others.

I've been a member of Home Warranty of America for years and my warranty renews yearly. I pay monthly and the payments are okay. The reps have been very nice and my interactions with them have been fine. I've submitted claims many times before and, normally, I do this by calling Home Warranty on the phone. They would tell me the vendor in my area and that either the vendor would call me or I'd call them. I'm satisfied with the process and I would recommend Home Warranty.

Home Warranty of America was incorporated on the real estate purchase and the realtor's company covered the first year, and then we continued then after. They serve our needs so we keep renewing with them. Filing a claim with them was an easy process. It could be done online or in person. I prefer to do it in person so that if I need to get more details, I can do it in person. The reps asked me questions about what was wrong and when did it happen. We request for certain service providers since I have been burned in the past. One time someone came and diagnosed the issue incorrectly so getting the problem resolved was postponed. Not everybody goes through Home Warranty, so I often ask them who comes highly recommended.

Signing up for Home Warranty of America was easy. I submitted a claim for my plumbing online and the website was easy to use and navigate. They were able to respond quickly and fix the problem.

Around 12 years ago when I bought my house, the prior homeowner already had Home Warranty of America and I just took over it. Every time our contract is up, my wife goes online and just keeps it going. We had a claim with HWA a couple of years ago because our air conditioner and our heater unit went out on us. I called Home Warranty of America and they had a vendor come out and everything got taken care of in a fast, timely manner. The guys that came out were clean and they kept my house clean. Everything was done in a timely manner. I had to call them to come back out because the guys that came out, they hooked up my air conditioner, but they forgot to put the heater element into it.

The people I bought my house from had Home Warranty of America and I stayed with them to keep everything under warranty. I've submitted a claim over the phone once and the process was simple. The rep treated me nice but the problem I had was finding the company that would take their warranty. The experience has been satisfying but it could be improved. It would be a big help if they have more providers in rural areas or a list of providers that take their warranty. And if they wanted to be different from every other home warranty program and sell a lot more policies, then they should have a list of companies within a 20-mile radius that’ll support their warranty program. Because when people know that they pay for the home warranty every month since they're assured that the local guy takes the warranty as a co-pay, then they merchandise it for them.

I either call Home Warranty of America or go online and process a request for a claim. And the process was fairly easy. The sales reps I've worked with have always been very agreeable. When we have problems, I get emails most of the time. When something happens with the vendor bill, they may contact me and tell me they had a change of vendor. One time, I couldn't get a vendor out on time for an emergency, so we had negotiations with a local vendor to substitute. The last claim that we did, two of the vendors were a no-show. But we finally get a third vendor who made a very timely response.

I have Home Warranty of America for four years now since I had the house. The real estate lady that I bought the house from was selling the policy and represented it too. I have appliances and different stuff I needed fixing and they cost quite a bit of money, so I got it. The most recent claim I had was for my air-conditioner this past summer. It ran but it wasn’t cooling. I filed the claim on the phone and I figured they should be able to back the people that they trust that they know are going to do the job. But I never got anyone out here. AHS asked me to get someone and I didn't like that. It wasn't very good.

I've had a good experience with Home Warranty of America. I've been using them for three years and each time, I feel like I've gotten my money's worth. My agency offered me Home Warranty of America when I bought the house. Since it wasn't a new house, I elected to pay the extra money to have the home warranty. It seemed like a good idea since it's a 10-year-old home and I didn't know anything about the appliances and what might be on its way out. I signed up and the experience has been fine.

Signing up with Home Warranty of America was extremely easy. My realtor helped me with the process and I extended the warranty after it expired last year. it gives me a peace of mind. Filing a claim is extremely easy. The number is online, and one can just pick up a phone to call them. However, their technician took too long to service the air conditioner. They literally took six weeks, during summer, which is really not something that I appreciate. On top of that, there is no one person who can approve procuring a part. The approval process took them three weeks. It was the whole key that's why I did not renew my contract this year. They finally got it repaired, but there was quite a bit of out-of-pocket expense on my end.

The people I bought my house from in ’11 purchased Home Warranty of America for a year as part of the negotiation. I have fast claim service and they're good to deal with so I've renewed every year. When renewing my warranty, I call in and tell them I want to renew, give them my account number and it continues on. Then they deduct the payment out of my checking account every month. My interactions with the reps have always been good and everybody takes care of business as efficiently as they can.

Home Warranty of America was part of the deal when we bought the house. There's always something that goes wrong so it's better to have it. We were only with them since last year. Submitting a claim is very easy. I usually call and so far, I'm very satisfied with their customer service representatives. They have sent three technicians and they've been excellent. They put in a new furnace and it’s working great.

I've always had a home warranty so when I purchased my new residence we kept a policy going. From their reviews, I liked Home Warranty of America better than the others and went with that company. I’ve been with them for the past four years and whenever I have claims, I usually do it online. The most recent one was eight months ago for a kitchen pipe clog. My interaction with the contractor was all positive. The people at Home Warranty of America are very courteous and easy to work with.

My experience with Home Warranty of America has been 50/50. I signed up with them when I closed on my home. It was difficult submitting a claim. I called them up. They don't want to pay. They're an insurance company. The first part of that is if they're approved or denied. I had an issue with my furnace and they wanted to do the home inspection report. They said I should have done proper maintenance. I had been in the house in less than a year. So, that cost me a few thousand dollars. There were a couple of contractors that came out and gave me different advice on what to do. One said if I wanted to replace it and another guy said, "You just need to fix your ductwork. And we got your ductwork." So, that's what we did. They're having a guy come to check it, service it either tomorrow or next week. I have my furnace and my air conditioner checked each season.

When I bought this house, the seller got us Home Warranty of America and I continued the service. In case something broke down, I wanted it fixed. I've used it a couple of times and signing up for the service takes a little bit longer than necessary because there were the few times that I used it and I was put in queues. I'm accustomed to dialing a number and getting a person. I had to wait on repair people too. They don't always send out the best repairmen and they could be a little quicker about getting things done. Also, with giving them about $50 a month, there should be a few more things covered like garage door springs. I've had two replacements since I've been in my home and I had to pay for them myself. It would be nice to get a little bonus from them too. Other than those, the repair was done adequately and the technicians were wonderful and very professional. I have recommended Home Warranty of America to others.

I was first given Home Warranty of America by my Realtor after the purchase of my house. I have them for 5 years now and had several claims. Some of the claims were done on the first visit. Their reps have always been helpful, but neutral. They've addressed everything we've claimed but there were some things that they haven't covered. That's just how it is.

My real estate salesman introduced me to Home Warranty of America and gave me the warranty as a gift. I used it a couple of times. I submitted the claim, they assigned it to a vendor, the vendor contacted me, we set up an appointment and the technician came and repaired the item. They were good for their end and I was on my end so I’m satisfied.

We had Home Warranty of America for a year and our needs were met so we decided to sign up again. We looked around but I figured our prime motivator was familiarity and our satisfactory experiences. The renewal process was very easy and simple. The people whom I dealt with were very friendly and helpful. I appreciate the service that they provided and for being very speedy in terms of getting the service to us. We had two circumstances where we used the service and I filed the claim online. We had a furnace that wasn’t working so they had somebody come in and check it out. Then, we had a filter that was going bad in our swimming pool and they put a new filter in. The two people who came that were contracted with HWA were really good. And, the furnace and the filters are still working so that’s a good thing.

Horrible customer service - dishonest money grabbers. We received a home warranty with purchase of our house. HWA not only refused to respond to an emergency water leak in our basement, they sat on the claim for three months after I filed paperwork. Do not waste your money. They will not pay for legitimate claims. They will make you call dozens of times, and will give you a different excuse every time as to the status of your claim.

My next-door neighbor mentioned what a great deal Home Warranty of America was in terms of being able to get things done and that if I didn’t have all that money at one time, I could spread it out and get a good warranty coverage. I also did a Google, went on their website and tried to look for fraudulent type things that went on.Then I compared it to all the others that I looked at and Home Warranty of America seemed like they had the least amount of bad feedback. I signed up with them and so far, my experience with them has been positive. But I had a few bumps on the road now when some of their contractors who came out tend to want to squeeze us a little for more money. That was kind of a negative but I’ve learned how to deal with it. I know the game they’re playing now.

My real estate agent suggested buying Home Warranty of America at the closing and our seller bought it for us. It’s important to us to have the warranty but if I had to do it myself, I would do research. We had it for one year and there were good things as well as not so good things about it. We had a broken refrigerator and it took three visits to fix so they do not employ the best of the best. It falls in line with every other company as far as I understand. The coverage is no better or worse than any other but Home Warranty of America has a bigger copayment and that's what was very unsatisfactory. You pay $100 per call per item that needs to be fixed if it falls in the category of things that they cover. And I don’t like that they didn’t fix things that I needed them to. We just extended it for another year because that’s the only company we know.

I purchased an investment rental property in 2010 and then my realtor said that Home Warranty of America was the better one of the two or three options that were available. So I signed up for a service and it was a fine experience. The process is actually simple. I picked some options, get it priced, and then I said yes. Recently, I renewed their service for one of my properties. The customer service I interacted with was very useful. She managed to get the original offer price for a renewal after it changed for some reason in the run-up towards the expiry.

I got the condo from another homeowner and they told me that the policy with Home Warranty of America was intact and that I should pursue it, which I did. When I went across other companies, the price was reasonable. I submitted a claim online and got the feedback the same way. The local service rep called to get an appointment and we went live human to human from then on. It was seamless and I was not dissatisfied in any part. They weren't intrusive, no one was calling me up three times and it went well. I upgraded my service and added some things. All the information was available to me and it was good.

I have been dealing with Home Warranty of America for years and signing up with them was easy. It's just trying to understand their offer to get the details about what they cover and do not, how much they cover and their responsiveness, since it's the details that make the warranty. I also go between them and a competitor, but they are on complete service. Plus, I like to see what they do and how they treat me because I refer them to other clients. I have also submitted a claim to Home Warranty and it was simple, carried out and handled quickly. I know a lot of the tradespeople and I like to use my own suppliers. If their supplier isn't available, Home Warranty is willing to bend and allows me to use mine. I'm very satisfied with them.

We’ve had HWA since we had the house. It was a recommendation and we’ve had good experience with them. Their rep is always courteous. I call to submit a claim and they have someone call us to come out and correct the problem. The last time was for my wife’s dryer which wouldn’t go on when she pushed the button. They couldn’t find the problem the first time. I gave the contractor the $75, which he told me was good for 30 days. Then we had the same problem and I called them back. They came out and found the problem and corrected it. However, I wish it was a little cheaper because that big amount of money comes up every year and it’s a lot of money. We used to pay it yearly and now, we’re paying it monthly because they keep raising the price.

The house was going to be over a year old at that time and when my daughter told me about Home Warranty of America, I decided to go with them. Signing up was easy but looking back at it, they did not explain quite a few things. I was told that my aerobic septic system would be covered. It went out because of ants and they would not cover the part that needed to be covered. But I did not see any ants there so, I was not too happy with that.

We were with American Home Shield for years and then it got to a point where they weren’t giving good service anymore so we went with Home Warranty of America. We signed up for the service on the internet and it was easy and awesome. We submitted a claim online a couple of months back and it was easy and they were really excellent.

When I bought a townhome, my realtor suggested that Home Warranty of America was a good business so I went along. I'm satisfied with their service and their people are always friendly when I talk to them on the phone and make my arrangements. Home Warranty of America was able to replace a faucet and work on my washing machine spinner board. I've also had them on the furnace for a couple of times. They always provide good service and they usually get a schedule with a reputable business in town.

Home Warranty of America has been nothing but good. It was offered by the realtor when we bought our current home. He had used them before and said they were good. It was all wrapped up into the mortgage for the first year, and we have renewed it ever since. We've used them for a few different occasions and have had good responses from them. The fourth time we've had to use them has been productive for us. The claiming process was easy. I went online, opened the claim up and they called us within less than 24 hours to schedule a technician. They did very well overall and I'm very pleased.

We’ve submitted a couple of claims to Home Warranty of America and it was easy. The representatives were courteous and were able to answer my questions. The most recent claim we had was an issue with our sink and the garbage disposal. We called HWA and put in a claim. They sent a vendor who was very courteous and prompt on their first visit and then stopped responding to any of our calls. They never came back and did the work they were supposed to do.

Back in Illinois, our realtor told us that Home Warranty of America was a good thing to have. Then when we did transactions to buy a new house, we took home warranties with the seller. Contacting HWA, though, was a nightmare and they're not extremely proactive. We had two claims, one on our refrigerator and one on our water heater. They had a hard time communicating with each department within Home Warranty on who would analyze the parts that were to be fixed and who was going to place the order of the water heater. They also had a hard time talking with the plumber that they wanted to work with. It was so frustrating because it took forever and they were not making any progress. In the end, we told them to give us the payout and we'll a find a walk-in plumber within 24 hours. So it cost us a little bit more money but we had the water heater replaced and we were back in business.

My refrigerator stopped cooling back in June 2017. It is now October 2017 and my problem still hasn't been fixed. HWA said a tech from a company called Air Force One would come out. They never called. I called them myself numerous times. Finally after some weeks, a tech answered. I was on my lunch break. He said he could come out that day. I said I'm at work and it's too late to make arrangements. He said if he didn't come out today then I will have to wait 3 weeks because he's going on his honeymoon.

We signed up with Home Warranty of America when we first bought our house and it was an easy process. We went online, signed a few papers and that was it. Their reps also sent us all the forms and told us what was covered. Submitting a claim was good the first time. We have our furnace and our air conditioning covered. My only bad experience was that I had one person come out for my air conditioning unit but didn’t fix it. They kept coming out and recharging it, so that made me very upset. I told Home Warranty that I didn’t want these guys anymore. I had to have somebody else, so I don’t use that company anymore. But as far as when they come out and I only pay the service charge, that’s not a problem because I only paid once. It's just ideal wanting the claim done on the first time. The next person from another company who came out looked at my AC and said that the unit needed to be replaced.

The house already had Home Warranty of America when we bought it and we just kept renewing it for twelve years now. They’ve done a great job for the most part. The renewal process is automatic. They just send me an email and say they’re going to renew it next month. If I don’t contact them, they renew it. The reps are good. They’re always concerned when you call and they make sure that you’re safe and in a survivable situation. I usually get through the phone in a minute or two whenever I call them.

I had a choice of a couple of different companies but Home Warranty of America had a 13 month for the price of 12. We picked HWA and the real estate agent handled everything else from there. The signup process with HWA was seamless. I initially set up the claim through their website and then I'd get a callback. I've submitted claims for an electrical issue, a plumbing issue, and then an AC issue. But the contractors is a hit and miss. I've gotten some really good and not so good ones.

Our realtor recommended Home Warranty of America when we purchased our house. They have 13 months of coverage instead of 12, and we haven't ever had any issues with them so we stayed. We've also had some things replaced, and we were grateful that they were on board with this. Filing a claim is very, very easy. I do it online most of the time. Their website is easy to use too and the response is good unless it’s a weekend. They're not going to call you very quickly back on a weekend so that's mostly where the issues have been. Also, we had a little trouble getting the person they have designated to do our job call us back sometimes. But other than that, the other problems were usually rectified fast. As for the technicians they send out, we've had good ones, but the exceptional people would have yet to come out. But still, we're happy with the work. They get the job done.

Being with Home Warranty of America since 2008 has been a great experience. I like this company a lot and I have already recommended them several times. My realtor that sold me my house suggested HWA and was the one that signed up for us. Because my house is older, I call HWA a lot. I’ve submitted many claims and the process has been very easy and good, and they’re very helpful. However, I’ve had one bad experience with a company that was picked. I recommended HWA to not have that company on their list anymore and they were very receptive, so it was great.

I purchased a home that had HWA that was bought by the seller. We've had them for six months that we were at the home. We needed the air conditioning fixed and it was hot. I wasn’t familiar with home warranty services and how they worked. I wanted to be able to talk with someone in submitting my claim rather than do something online. It was a slow start and it was really hard to get a hold of anybody on the phone. I'd be on hold for extended periods of time like 20 minutes so I had to be patient to get to talk to someone. It was a little frustrating having such a hard time getting a hold of someone but once you're on the phone with them, they'd be helpful.

We had a leaking hot water pipe so HWA sent a plumber out to fix it. They did not let us know ahead of time that they didn't pay for opening up concrete. So in the end we had to pay most of the bill. I canceled my contract with the company.

My mom has been with Home Warranty of America for about 10 years. She bought the house in 2007 and the seller included the warranty with the house. The realtor was also the one who filed up for the service. We’ve had issues with the air conditioning and water heater and my mom submitted claims for those. Their contractors have been great, but we had one issue with one of them. The contractor who worked on the refrigerator issue told me one thing and he actually wrote one thing down on the paperwork. Then they submitted another, so I ended up having to pay to have somebody come out again for the refrigerator because they lied even though I had paperwork proving that they lied. Other than that one incident, it’s been fine with them. The warranty does what it’s supposed to do.

I like HWA's cost and I've been with them for three years now. I’ve submitted claims by phone and online and they’ve both been very easy to do which I appreciate. Their reps addressed my complaints quickly and got the paperwork submitted. But when their subs make appointments, sometimes it can be three or four days before they can have time to see you. When I had a water heater leaking that I had to stop, the first contractor said that it would take three or four days before the they could come out. That was on a Saturday and HWA helped me get in touch with another vendor. But they also couldn’t come on Saturday and could come out on a Monday or a Tuesday.

I looked at the internet and decided to pick Home Warranty of America because of the coverage, price and service. Submitting claims has been very easy. I can go online, I can also re-contract and open any claim online. The companies call very soon after I make the claim. Sometimes it takes some time when they need to order some pieces but the service is fine. The reps were very good and courteous. If they don’t know anything, they will research or speak with somebody to check about it and call me back.

Our realtor chose Home Warranty of America when we bought the house two years ago. I was a realtor myself years ago and I was familiar with the company. On our first claim, we had a bad experience. We live in Minot, North Dakota and it's complicated because there were no people who would do the work for a washing machine that failed. The warranty company couldn't find anyone to do the work so they were just dumping it in our laps. Then they said that I had to figure it out and we tried but couldn't. That's when a sales rep came along and in the end, they gave us a cash settlement instead of helping us with the washing machine that we had.

I had an older home and it just seemed like less headache to use Home Warranty of America than to go find someone to fix things if something breaks. Signing up with them and submitting claims have been easy. Everyone I've talked to has been nice so far. My latest claim was for my hot water dispenser and it's working fine now. There was a time when they didn't want to replace my air conditioner but they ended up having to replace it. I decided that I had to replace the AC as it was just not working. However, they would come out and make it work piecemeal. It literally crumbled when they replaced it. The tech said that the heater should have been condemned but Home Warranty wasn't willing. The tech said I could have ended up breathing toxins in the air.

This company steals your money. They lie and close your claim to delay the process. After admitting to their huge mistake and saying our claim was covered, they offered to pay $317 of a $7000 bill. They intentionally left us with no AC for the hottest months of the summer in Georgia. DO NOT GIVE THIS COMPANY ANY MONEY - they are thieves!!!

When I bought my home about 12 years ago, Home Warranty of America came with it and I continued to use it every year. The claims I submitted have always been taken care of very smoothly. However, when I filed a claim for toilet repair, they told me that the part that was needed for it was not covered and the sales rep and I got into a heated discussion. I told them that they advertised on the front of the policy that plumbing is covered. Their argument was if that particular part is not listed, then they don’t pay for it. I asked which page I can find that particular part and the conversation deteriorated after that. I finally hung up. I recognize the fact that I was angry, and you shouldn’t try to negotiate anything when you're angry.

Our realtor, when we bought the house, recommended Home Warranty of America. Signing up with them was really easy. The reps over the phone were very helpful and filing a claim was easy as well. The people who did the work were good by coming out and getting my claim all taken care of. I’ve been very happy with HWA. My experience with them has been very pleasant.

When we bought our house two years ago, our agent purchased the warranty from Home Warranty of America for a year for us. We got to compare it to other home warranty providers, and we found it to be the best choice. Their representatives have been fine. We had to use it twice in 2016 and the process went smoothly. Submitting a claim so far has been very easy. I called them and they gave me the recommendations on what to do and the providers to utilize. The situations were resolved. When we renewed the warranty this year, we paid a partial payment and then did the rest monthly, and they don’t do it that way. They fixed the issue quickly, and the refunds went in promptly. But right now, they don't provide what we wanted to do. You either have to pay it all off or you do the whole thing monthly.

It was extremely hot in the summer and we reported that our air conditioner was broken. We called 30 times in 7 weeks and every day we called, they said they will call me back and give me what they'll pay for but they never did. We had to buy two sets of portable air conditioners because we kept waiting on them. Home Warranty of America paid for nothing until we finally got the supervisor and they gave us $800 out of $10,000 we paid for the air conditioner. The contractors that came out were very wonderful and they felt bad about what happened but they can't say anything. Home Warranty of America has on record all the times I've called them. We had a couple of things fixed because we were going to drop them. Home Warranty of America is not that great and I wouldn’t use them again for anything. We renewed by accident but now we removed our credit card and we never want to hear from them again because we feel it's a scam.

I'm in the real estate business and the company that we are franchising required that we either provide home warranty or the buyers waive their desire to buy one. And so, they have another company and I really wasn’t satisfied with that company. So, I met with our rep, Leanne, and we talked about it and did some business with her. And then, I bought a place and I wanted to have a home warranty on my own place so I called her and told her that, and she set Home Warranty of America up for me. Signing up was pretty easy, and I've renewed it for the last three years. I submitted a couple of claims, and the process was simple, easy, and they seem to respond timely. The things they repaired are working well, and all is good. It’s been a great experience.

My water heater went out. So, we put a claim in with Home Warranty of America but we couldn’t get it because we don’t have the serial number. They kept saying that they need the model number and the serial number and I told them it’s not on the tank. I’m blind and I went all around it but couldn’t find it. My son-in-law even went up there and couldn’t find it as well. The man told me that it was like it had been torn off during shipment. I did not tear it off, but they would not believe me and I'm tired of being called a liar. It was horrible. Their rep said they will not pay anything on the claim. But a friend of mine talked to somebody and they paid around $300 or $400, but I got another tank and it cost me $1,250.

I’m upset that the claim for my refrigerator has been ongoing for five months and it still hasn’t been fixed. I called Home Warranty of America, and spoke to a lady and she told me that she could take the claim. She asked me about the usual information that they take and then I told her that I was calling because my refrigerator still wasn’t working properly. The tech person came out and fixed the part of the refrigerator that wasn’t working. But I thought the whole refrigerator wasn’t working. It wasn’t filling out air. So I called back the company and told them that I needed them to come back because the guy didn’t fix the refrigerator right. They asked me if I have the claim number of the person and the name who was working with me on that. I told them the details and they said they were handling it. They called me back and said the man would be back out to fix my refrigerator.

We’re happy and really satisfied with Home Warranty of America and we just renewed our warranty with them. Our realtor recommended them when we purchased our home and signing up was easy. So far, we’ve only submitted one claim, we did it by phone and they were really good with their service.

I've had my warranty with Home Warranty of America for nine years and it has been fine. It was included with the sale of my home. The sales reps have been good and, in all the claims that I filed, I've never had a bad experience with the rep. Normally, the technicians that have come out were good. I had one guy who was amazing, and apart from him, there have been some other technicians who came, but I was not impressed with one or two of them. For the most part, however, everyone has been very friendly. As for the ones that I had an issue with, the issue was eventually resolved. Over a year ago, I had an issue with a technician and a customer service rep promised that I'd get a call back and a follow-up, but I did not receive these. They do follow-ups for parts, but not for the actual work after it has been completed. On the whole, though, it has been good with Home Warranty.

My HWA warranty came with the house I bought and I've had them for two years now. My most recent claim with them was for my dishwasher and they were able to fix it. The contractor who came was great and very accommodating. It’s always better to have a dishwasher than not have one. I'm glad I have HWA.

A policy with Home Warranty of America was on my home loan when I bought the house and it was easier to just renew my policy with them rather than go with another home warranty provider. Renewing my policy with HWA was easy to do online. My interactions with the rep were good. But when our AC broke, I had to call back several times because, apparently, the repair work didn’t cost me just the $100 deductible. Instead, it ended up costing me $500 because certain things weren’t covered. Other than that, the tech was good and polite, and the performance of my AC has been sufficient since the repair. I've been with HWA for a year and my entire experience with their home warranty has been fine. HWA has been sufficient and they got the job done.

I had an issue with my air conditioning system in the summer of 2016 so I called and filed a claim with HWA. My claim was filed on or about June 2, 2016. HWA sent out the 1st contractor of their choice and that contractor came out and said that it was my control on the wall and changed it out. Well that was not the problem because the issue with my air conditioner still persisted, my control was one that I used to do more than the one that I was given to that only turns the unit off and on and is very simple. I called HWA and a second contractor was assigned and that contractor never called me and never showed up. I called HWA and a Third contractor was called and that contractor stated that it was my TXV was the issue and then stated that my air handler may need to be replaced. The information was sent back into HWA. There was no follow up call was ever made during the claims process in 2016.

Whoever had suggested Home Warranty of America to me said they were one of the better companies to work with, so I went with them. I had bought homes with my husband but after he passed away and I was living on a specific income, I wanted something that would cover what I would not be able to afford. I renewed every year and kept them the entire five and a half years I owned that home. I put that warranty on the buyer of my home and that is a warranty I insisted on having in my new home. I had a huge incident in submitting a claim and they took great care of it and of me and that’s why I renew it every year, and I will not stop renewing. I already have recommended them to everybody I know that buys a home. They’ve been nothing but awesome with me. I will not own a home without having Home Warranty of America.

I got my Home Warranty of America policy as a gift when I bought the house. Some of the appliances were very old so as a buyer incentive, the bank paid for the first year of the policy and my realtor paid the second year as a gift. So I just continued with them. My experience as far as submitting the claim with them was painless and I do it over the phone. However, I’m considering terminating the policy because I've called several times for my refrigerator and they were never willing to replace it even after I have called several times for it. It is also the same with my furnace and they still try to fix it instead of just replacing it. By the time we pay our deductible three or four times, we can already invest in another one. Nonetheless, they did get the stuff fixed so our experience was just okay.

The age of our house made my husband do some research on home warranties on the internet. We got Home Warranty of America and when we submit a claim, a repairman comes out and checks if the unit can be fixed and whether or not the cost of repair is economical. Our refrigerator broke and people came out to look at it. They couldn’t repair it, so we chose to take the buyout and purchased a new refrigerator. We also filed a claim for a washing machine and the tech determined that it was not economical to repair it. He recommended replacement, so Home Warranty did. Now, I have functioning appliances. They have great service, and we’ve been satisfied.

Home Warranty of America had good reviews when I searched online. I signed up for their service and they took care of me in a timely manner. Their service was on point with everything and that’s something I value. The sales reps were friendly and I had no issue with them. To submit a claim, I just called and told the claims reps what my problem was, and they found a contractor that could take care of me.

My daughter got Home Warranty of America for her house and we've had several claims. In the most recent one, they replaced the thermostat. It wasn’t staying on the same temperature. It was jumping back and forth. I submitted a claim over the phone a month ago and the service rep was excellent as well as the contractor. We've had the service for over five years and I’ve never had a problem with them. I’ve recommended them to several friends already.

I have a very old subzero refrigerator so I looked into home warranties. Home Warranty of America have a better reputation and signing with up with them was easy. The reps are fairly accommodating and I like to talk with them when submitting a claim. A lot of times there's a delay and they give a contractor out of our area. So when the contractors start to come, they then call to say that I'm out of the area which is not good. Still, it's easier to get a hold of Home Warranty of America.

Three people recommended a home warranty to us. One of them was the realtor and she strongly recommended that we get one. Among the companies they recommended, Home Warranty of America was the cheaper one so we went ahead with them. I filed a claim over the phone when our well started acting like there was something wrong with the pump. Their claims agents were very positive, friendly and very professional.

Home Warranty of America is the only one we have in this state and they were recommended by my sister. We’ve been with them for a very long time and we’ve been satisfied. Submitting a claim with them has been a simple process, and everything has been fine.

I'd like to start off by saying that I made this account specifically to review this company; that is the ire with which they have left me. Upon making a service call with them, they contact one of their contractors that will then contact you (supposedly) and you will owe them $100. If you happen to be in a family that works 9-5, be prepared for at least one of you to miss a half day of work in addition to that, as every contractor they have has terrible hours of availability, and almost always terrible reviews on their own.

I had another home warranty and I had a problem with them so I went to Home Warranty of America. I like the deductible amount they offered. Signing up and filing a claim were both easy. They have done well but I don't like the $75 deal but that's what they do. Other than that, they have done well. I like HWA and I've had a good experience with them.

When we bought our condo in 2007, we were asked if we wanted to have a home warranty with Home Warranty of America and we said we did. We paid for the warranty and we've used it ever since. We paid by the year and we weren't doing monthly payments. As my sister used to say, she’d hurt once and get it over with. It was a good idea to keep the home warranty to cover repairs of our air conditioning and appliances. We've used it three or four times in the past and we've been very happy with it.

Unclogging AC primary drain line - A simple task which is covered under American Home Shield -- Guess what HWA doesn't cover that - saying a maintenance issue. For $5 work - they charge $100 service fees and still refuse to so that mentioning maintenance issue. P.S. I called local contractors and got that done for less than $70. Needless to say I am dropping them and filed a BBB complaint for shady business practice.

Seller bought this warranty for me at closing. Washing machine broke today - called ($100 service call to HWA) to get someone here. They have 48 hours to respond. Are you kidding me?? Called the appliance co. - answering machine - no name. "We will call you back in the order you called in". Not even sure I got the right place as they don't identify. Had a homeowners warranty in VA and was called within 30 minutes and an appointment was set. This place is a call center. Not reliable. I can get someone out here cheaper than $100. Ripoff!!

We purchased and moved into a home and we weren't sure if we needed any other extra expenses in case anything went wrong. I had a warranty company the first year I was out here and their service people weren't any good. So I went to find another home warranty company. My daughter uses Home Warranty of America and told us they covered just about everything and that they were efficient in the people they sent out. I've been with HWA for four years now.

My husband was retiring and our house and the appliances were 10 years old. I thought it might be a good time to get a warranty because things don’t last forever. The lady that I used to work for told me that she used Home Warranty of America, so I checked them out. Their price was a bit better than a couple of the other ones I’ve checked, but it’s mostly because they came highly recommended that I went with them. Setting up with the service was very easy and I have done two claims already. The first claim was last year over my disposal that stopped working, and they replaced it. My second one was with the air-conditioning system and that was a situation where I got a bit aggravated.

I am a part of a property management company and we handle work orders. The beginning of the claim is a little difficult because their customer service representatives don't understand that as a property manager I represent the owner of the property and I have to put in the claim. It’s a little difficult to get through that initial, “Hey, this is who I am and this is what I’m trying to do." But after that it gets a lot easier. Also their technicians are good and fast. I don't get any complaints from my residents. They go out there and complete the work. After the work is done I send out a survey and I typically get good results. Everything is good to go and the residents don't have to worry about anything.

We used to have a home warranty with a different company for quite a few years. The companies that they contracted with were incompetent and had inferior service and workers so we switched to Home Warranty of America. So far, they are better in all aspects. I contacted them one time because the heating element in my dryer went out. The first time they attempted to contact a service company, the service company never came to our home. When I called the second time, Home Warranty tried to send another company, but they were located in Everett which is north of Seattle and I'm 60 miles southeast of Seattle. That’s a long distance for them to come and that was their reason for not coming to this area. When I called Home Warranty back, I told them that I wanted somebody who was local that could repair it and get it done. They contacted somebody in Tacoma, which is just 18 miles from us.

Just purchased a home with a contract with HWA. We had plumbing issues and called to get service. Because I noticed a leak under the kitchen sink before the effective date they refused to cover it. Previous owner also capped the whirlpool bath, I'm guessing because of a bad pump. They also refused to cover it stating it was pre-existing even though the home inspection did not list either problem. They also upsold me additional coverage saying it would cover the tub and fixtures from hidden.

When I bought my mobile home, Home Warranty of America was in the paperwork. I’ve submitted quite a few claims to them and I always call them to do that. I don't like doing things over the internet because it's more efficient to talk to a person and I've always had good service. The most recent one had to do with my air conditioner. It wasn’t working right and I had to have somebody come out and check and fix it. I've lived in my mobile home for six years and Home Warranty of America has gone out every year for one reason or another and they've always been very well to fix it. I'm very pleased with them and I would hate to be without them. I would recommend Home Warranty of America.

Home Warranty of America provided contractors that have worked with us and there is also the excellent performance of the work they do. I'm satisfied with the service. If I would have something done, I get it done with great expertise. Other sales representatives tell you something but they do the opposite. With Home Warranty, there's a person who's going to perform the work and if you’re not satisfied, you can also respond back to them. I had several claims which I submitted by calling the brands of what I was requesting a work to be performed for and they would tell me what has to be done, give me an estimate of everything and tell me how much I have to pay upfront. There was work to be done on my sump pump and the performance has been excellent since the repair. They just need to continue doing those special good work.

The last 3x we used HWA, the company sent out people that didn't show up, didn't call to reschedule, and didn't fix problems. After NUMEROUS calls/ complaints, we still had difficulty getting items fixed in timely manner. They do NOT follow up during Copenhagen claims & it is IMPOSSIBLE to talk to supervisors! They waived our $100.00 fee the last TWO times! Really!? Not enough for all the stress and inconvenience!!! No A/C for a week - A/C company said they would show up a day later - no show - not once but the next time also. HWA SENT NEW COMPANY - which finally showed up when they said they would after other one didn't & it was fixed in 5 minutes! Refrigerator needed a fan! Company didn't come for 16 days! Meanwhile, fridge was working so hard that it shut down and we lost all of our food in the freezer!

When I bought my home, the first year with Home Warranty of America was provided for me and I continued to renew it. Their price is okay and they send a good service personnel every time. I either call them or go to the internet to submit claims. I tell them what's wrong and they give me an order number and then they call the contractor and let me know who it is. Also, they tell me to give the contractor a call and set up the appointment if I won't hear from them within 24 hours. The only thing I didn’t like is they kept fixing my 30-year-old AC unit instead of replacing it. And they said they would do it until they could no longer find the part that it needs. After being with them for eight and a half years, they could have replaced my AC after it went out the fourth time, but I ended up buying a new one on my own.

Home Warranty of America have done nothing with our last two claims. I've been waiting three weeks for my air condition to get fixed. They told me they had already ordered the part but they hadn't ordered it. They told me I got to pay $3,000 for the inside of my unit and I thought they have me fully covered but it's not the case. I cried last week. They got recordings on me, "I'm begging you, can you please get out here and just fix my unit?"

We got Home Warranty of America when we purchase our home and we've been renewing it since then. I've submitted claims over the phone and their claims representatives have been very courteous. They had been helpful and they were always prompt in getting service out to me.

The mortgage company arranged for the year’s worth of coverage with Home Warranty of America. Their reps were good. The techs they’ve sent out were all very good and helpful and they all did their jobs, too, up until recently. Early this year, I had a problem with my air conditioner, and the young man who came out just looked at it and told me it was old and it couldn’t be fixed, but he couldn’t authorize a new one either. I then told him to let HWA know but he said the company won’t replace it. And then he left and I got charged $60 for the visit. I went ahead and replaced my air conditioner.

We've been with Home Warranty of America for 12 years. I stay with them because they are fairly responsive and they have a wide network. It's very easy to renew contract with them too. Also, their customer service people have been very empathetic. However, my experience in submitting claims have been mixed. Sometimes their network is not available right away so I have to wait a few days. I’d propose somebody that I know to come and fix the problem, but Home Warranty of America would not approve it. On the other hand, the techs that they've sent out have been fairly competent. It’s just that they should widen their network more so that they can find somebody who's available when we need them right away.

I had Home Warranty of America in the past. The warranty was added when I purchased the house and I’ve added it each year after. My interactions with their customer service have always been great. I’ve always had somebody that has gotten right back with me and they’ve always carried through. Also, the quality of the repairs have always been good. It has always been handled correctly and they were always done to my satisfaction. It has been fast and they have been friendly. I'm very satisfied and very happy.

Our house was bought through repossession and Home Warranty of America came with the purchase. We continued using the home warranty and we've been paying it on a monthly basis. And the very first year, they bought us a new water heater, which was great. However, when they did a buyout on our old washing machine, we had a problem with the replacement front loader. It was brand new but the whole feel around the drum is all moldy and it won’t stop molding. They can’t do anything about it. So, I’m stuck with it and it’s not very pleasant. Other than that, we like HWA. They’re good people, and overall, our experience has been very good. And we’re going to continue with them because we like the service that we get from them. I would also recommend them to a friend.

It was easy signing up with Home Warranty of America but I needed to wait. When I moved in, the water pipe outside the garage door leaked. I filed the claim online and then I called Home Warranty of America for that. They said that, because it’s outside my garage, it’s not covered, and I’m not happy with it. They just made some excuse to refuse my claim. One time, I opened the garage and I could see on the wall inside but we need to send another person to open it. The wall is not covered to close it and I want to fix it so I need to call another service by myself. Home Warranty of America is okay but the coverage is not really what I need.

Customer service sucks. Had a plumbing issue (sewage backing up in house) on a Sunday. Called and asked and set up a plumber to come. Was told it wouldn't be till Thursday. With that said, no baths, washing clothes. Flushing toilets etc. I have 5 females that live with me, we made it work out until that Thursday. The plumber came and said he didn't see any problems. That it must be my septic. So I spent a $100 for him to do nothing and paid another plumber to come ($200) only to tell me that the septic was working. That it has to be the lines.

We had a home warranty on our previous home, so we got it for the new house. One of our contractors recommended Home Warranty of America and it was better than the other warranty companies I encountered. One company we had filed for bankruptcy and didn’t even take care of our claims, but Home Warranty of America always came through. I signed up for their service online and it was easy. I have submitted a claim over the phone. They took my information down and e-mailed me the confirmation and the name of the contractor who would call me. Also, the contractors were all good and reliable. They came out and fixed the issue and I had one contractor that couldn’t fix it the first time, but ended up coming back and fixed it the second time. They were good on their follow-up.

When I bought the house, the homeowners bought the first year of the warranty with Home Warranty of America. I renewed it every year online and if I wanted to add options, it's easy. Signing up with them was good and the last time, I didn't re-up because I knew they'd renew it automatically if I didn't get back to it as I was busy when they sent me a couple of things. When submitting a claim, I like talking to a person better so I tend to call on the phone. They're prompt in getting back to me with who's taking the claim and their phone number. They'll tell me to call them within 24 hours if the supplier didn't call me, although they usually do. However, I haven't had a good experience with the suppliers that they use and I get a different company everytime.

We have used Home Warranty of America for two years for our home. We have submitted smaller claims due to plumbing & garage door problems. For the most part, the smaller claims are easy. Our 20 year old AC is going bad. The technician that this company sent out says that we need a new AC unit. This occurred last week, and now when I call for updates, I am getting the run-around, with no calls back, and no more information. I am also not sure if Home Warranty of America is going to do what the technician recommended. The temperature in our home is 80 degrees, and I have small children. Despicable.

Home Warranty of America provided me good service at first. I filed the claim online but I've done it both ways before. When I file a claim over the phone I know the reps follow their script to get the information. They get someone scheduled right away and they call me back to let me know. Last year I filed a warranty claim for my air conditioner. The service provider came out and made a note on it. There was nothing he could do because the evaporator coils in the condensing unit needed to be replaced on both units in my house.

When we bought our house here in Prescott Valley, Arizona, our real estate agent paid for one year of home warranty with Home Warranty of America for us and we've renewed with them for 11 years. When processing a claim, it’s usually good. They’re steady, they show up on time and do what they’re told. Last year when we were in Williamsport, Pennsylvania, my neighbor called to tell me the water heater was leaking. So, we called Home Warranty of America and set up a time. They came out and replaced the water heater. My neighbor paid them $75 and I repaid my neighbor when I got back. I got home and the water heater was in. It was good dealing with the rep and we’ve always been very satisfied.

Home Warranty of America was part of the package when I bought my house and they were there when I needed them. The reps are professional and friendly, and they provide excellent care to me. The team is concerned and they provide follow-up surveys to inquire in regards to my impressions about the services I’ve received. It’s been a good experience.

I’ve had Home Warranty of America for a long time and it’s nice to have that peace of mind. It is easy to submit claims and their customer service reps are the best too. You call in with a situation and they’re all over it. Then they get the people out here, give me a phone number to call and set up a timeframe. For the most part the people HWA has sent have been good. I’ve only had a couple of times where there was a bad apple. Once, the plumber decided he was going to get mad because the two pieces of pipe wouldn’t fit together and started jerking and banging on the pipes with his fists and his hands. He ripped the pipes that were working in the basement, out of the toilet upstairs and part of my upstairs bathroom.

My realtor suggested Home Warranty of America and signing up for the service was fairly simple. There have only been a few sales reps that I dealt with and they've all been fine. I submitted a claim for my plumbing a while ago and it went just fine. Home Warranty has been fine overall.

We picked Home Warranty of America when we bought our house from a realtor. We call them when we submit a claim and it has not been too difficult. Their reps, as well as their technicians, have been fine. I would recommend HWA to a friend.

Before we bought a house the real estate agent recommended Home Warranty of America and he said that it is the good one so we got it. A contractor they sent came to fix the shower but after he left the water is dripping almost a week. Sunday night he called and said, "I'm coming Monday." But he did not show up. Then my husband talked to Home Warranty again and they said something's missing. But nothing's missing. He didn't fix it. That's the problem and I'm still waiting. But HWA did good. They provide everything and if we ask something they come.

I sold real estate for 20 years. I never dealt directly with Home Warranty of America because I was in a different state, but I knew the value of it and they have been right there every time. When I bought our house 14 months ago, I asked the seller to provide a home warranty for me, and they chose Home Warranty of America. I would’ve paid thousands of dollars if I hadn’t had one. While there have been some glitches, it’s not enough for me to say that I’ll never do business with them. I had to have my furnace replaced within a week of moving in and we had to go through several repairs. On one of them, the repairman just put things on there. The guy that finally came out did the job right, pointed out and educated me on the filters and stuff that I had no idea was on the furnace. So, he not only fixed my problem, he educated me on how to work it properly.

I'm from Houston and I moved to Austin four years ago. I bought several almost new homes from Weekly Builders that I use for lease houses. My realtor steered me onto Home Warranty of America at the closing. Since then, they’ve d called to have me renew a couple of policies I got and I told them, “No.” I had enough to last me for a while. The people they sent out a year ago which were four different guys and four different problems in the same unit in the middle of summer, they just couldn’t figure what the problem was with the air conditioning units. They changed providers and the new bunch that they gave me took over here for them and they did okay.

I’ve had Home Warranty of America since we bought our new house and so far my experience with them has been great. It is state law that warranty is purchased by the home seller and I've just extended it since then each year. I've done a few claims with HWA. I try to fix things myself first and if t looks like it’s going to be something I don’t know how to do I get in touch with HWA. Submitting claims is easy. I usually get online and do it and they send me an email telling me which subcontractor the claim was sent to and who to expect a call from. Then I hear from the company that will do the repair.

When I bought my house, the real estate agent recommended Home Warranty of America. Also, the previous homeowners already had it and it was in effect. I have filed claims for the water heater and the air conditioner, and my experience was good. I had to pay the $100 copay for them to come out although they didn’t have to do any repair. The appliances are still in working condition. HWA got very professional people overall.

My real estate agent gave us Home Warranty of America when we bought the house, and we stayed with them because she gave it to us as a housewarming gift. We’ve been members for around 11 years and they’ve been very cooperative and have done everything I asked of them. I've had several issues and they were helpful and quick when I submit claims though I haven't had to call them in a couple of years. Overall, they were good, helpful and prompt.

Home Warranty of America was in with the agreement when we purchased our house. We renewed our coverage and we've been with them for three years now. We've had one claim and they were readily available when we called them. The technicians came right out and did a good job.

The worst company ever just charged me 385.00 dollars to replace a 350.00 dollar part. Never would recommend these people for your warranty. They are very rude. Will not let you speak to supervisors. Worst place ever and taking 2 weeks to repair ac in 95 degree weather. Have 87 year old mother spending summer with us and no ac. So do yourself a favor. Do not waste your money buying this product.

Home Warranty of America had the best price according to what they had to offer. We signed up with them two years ago and the process was easy.

We had Home Warranty come out a long time ago to fix our old stove and it needed to be replaced. The stove has been here even before we were, and we’ve been here for 14 years. We’ve had their policy for a good while but we may have had another company first, then we switched to them. We were looking for something better and we found Home Warranty of America, and I got the paperwork. However, they can’t bring the price back down to when we first got it, but other than that, everything’s fine.

My brother referred me to Home Warranty of America. The sales reps were polite and helpful and submitting a claim was easy. I had an issue with the air conditioning and the technicians didn't work off hours but it was fine. Since the solution they offered was not one that was going to be a very wise decision for me long term I opted to buy a new air conditioner and take the much reduced price. Overall the process was fine.

I have tried to use this warranty for the first time due to a water heater breaking and flooding my basement. I followed the steps for their claimed, super easy online claim filing. I did what was asked of me online, and was informed that I would be contacted immediately for my concern. 14 hours and a 100 gallons of water later, I have to call them. I did research on the vendor they had planned on sending, and to say the least, I would not trust these people in my home. After calling them and telling them my concern with their first vendor, they were going to send another with worse reviews. Having to call a plumber for an emergency repair is costing me more. They said they will not reimburse anything unless this plumber calls them with a crazy amount of stipulations. I have called to cancel this warranty due to it being useless, and they want to charge me to do so. All home warranties leave a lot to be desired, but this one is completely useless.

My mom had Home Warranty of America and I took over her account three or four years ago. They have a web page for renewals so it's pretty straightforward and it was no problem. We've submitted a claim a few times over the years, but the online submission does not seem to work. However, calling to submit a claim has been excellent. When the techs come out, it's fine, but I had a few times when no one called me back.

I've been with Home Warranty of America for a while. I heard about them through my insurance company and I chose them 'cause I wanted them to be mine. So far, everything has been fine and they seem to be nice people.

When I bought my house, I looked at the different home warranties. I also looked at recommendations found on the internet and went with Home Warranty of America. Signing up with them was very easy. I file most of my claims online but occasionally, I have some issues online, so I have to call in. They've been easy to deal with the last four years overall. I've had everything fixed. So far, everything's been good.

I submitted a claim one day and the next day, I had somebody at my house. I had three different things done since I bought my home two years ago and I didn’t have any issues with the technicians who came. It's been great with Home Warranty of America.

My interactions with the team from HWA were sometimes good and sometimes not. The last claim I submitted, I didn’t hear back from them for three days. By then, I already had the issue fixed. I’m paying for the service, so when I don’t get a callback for three days, that’s an issue. The other few times have been okay except the one where I had to pay for all of the freon in the air conditioner. Also, their customer service is not great. They can be kind of rude and they’re impossible to get ahold of sometimes. They need to work on that.

I had a horrible experience with Home Warranty of America (HWA) and the insurance service that they provided. Before the story, my claim is still not resolved yet. I purchased a home in Los Angeles, CA at the beginning of this year, the house came with HWA that the previous homeowner bought. After a couple of months that we moved in, we found that the AC was not working, there is no cool air coming out. So I called HWA on the 22nd of June, and filed a claim, they send out a contracted tech team to check on my AC, and they found that the compressor was out, so they told me they will try to get a new compressor. Then I waited over a month, and there still no response from the HWA, during the waiting, I called them countless times to follow on the update. They always replied that they are waiting on the contracted company to provide some information.

The service that I received when I submitted the claim was good. However, I had an issue because the service company which they sent filled up my air conditioning unit with the wrong freon. After four months, it failed again. When I called HWA back letting them know about the issue, it was a pain. They told me they can send the guy and I told them I didn’t want this guy anymore because he put the wrong stuff in. They told me it was between me and him. They can send him only to fix it. I went with the other company they told me to go. They had to flush my whole system and everything for over $2,000. I am trying to get my money back and HWA isn't helping me out with it.

My experience with HWA in replacing one of my central air conditioning units has been horrible. To begin with, it is been over 1 month and we still don't have the equipment needed. Their process for informing the customer on the repair process is terrible! There is not a single email or phone call to me letting me know if there is a hold-up and why, or what information they need. In my case, they required my approval for some non-covered costs, and it caused the whole process to stop until they had that. If it wasn't for me reaching out to understand a status, it would probably still be stuck. The service provider they dispatched has very little knowledge of their systems and process as well, and he can only do what they ask at nights when he is not in the field. The whole experience has been incredibly disappointing and frustrating. I would not recommend their service to anyone.

I have family members who are insured by Home Warranty of America and they recommended it. We've submitted claims several times and it's an easy process. We did our boiler and freezer and it went smoothly. But some of the features I don’t understand why they don’t cover it. I had a fridge and that process didn’t go through well. I did not know what was covered and what wasn’t covered under the warranty so I still had to pay for the repair person. I didn’t know that even if it’s not covered I still have to pay them. Overall the representatives are always helpful and they're informative but some of the stuff I wasn’t aware of it through the contract.

Our warranty from Home Warranty of America came with the deal when I bought the house five years ago. Signing up was easy. My wife typically makes the phone calls with the reps and she finds everything with them fine and professional. But we had one hiccup a few months ago dealing with our AC unit and getting the repairs done in a timely manner. We worked with the management team and they sent someone out fairly quickly. We got it resolved, although it took some time. Other than that, no problems. Everything’s great with the AC after the repair. I’m satisfied with Home Warranty of America and I will recommend them. I’m overall a satisfied customer.

Home Warranty of America came with our house and the people who came out to our house gave us an actual invoice to show me what it would’ve been if I would’ve paid for it directly. Their normal service charge is $115 an hour. I get billed $100, so I save $15. But I’m paying $50 a month for this program, so I didn’t save anything and it’s not doing me any good. And then I’ve heard from different people who worked at HVAC vendors and home warranties that they’re told not to fix anything but just patch it. So, even if it does not work, they’re not going to fix it, they’re just going to patch it. Once my year is up, I’m not renewing it because it’s a waste of money.

I’m a realtor and my company works a lot with Stewart Title and we heard of Home Warranty of America through them. Signing up was okay. I did it online. The service has been bad, though. I use them for a rental property that I personally own and almost lost my tenants over Home Warranty of America. It was bad in terms of getting someone out there to do the work and bad in terms of trying to get reimbursed. My management company had to pay and then Home Warranty of America reimbursed. It took six to nine months to get reimbursed. It’s just awful. I will not renew next time. Overall, it was a very poor experience.

Signing up with Home Warranty of America for the service was pretty easy and my interactions with the reps have been acceptable. I’ve filed a number of claims and they’ve been related to appliance issues mostly and they are generally resolved satisfactorily. Some of the vendors are a bit questionable and some have limitations on what kinds of things they can work on that aren’t discovered until after the fact. Overall, Home Warranty of America is a reasonable and acceptable solution on the home warranty front.

I like how HWA's website was laid out. It was easier to see what was included or not included in the price and it was easier for me to do my own research before choosing a provider. My lender had given me a list of four different providers and Home Warranty of America was the only one where I could see line item by line item what was covered in the cost and made it easy to add on things that I wanted to and leave out things I didn’t need instead of grouping everything. I recently renewed and that was also easy to do.

I like Home Warranty of America's brand, reputation, and price so I decided to pick them. I like that they engaged with me as a human being in an attempt to solve my problems, as opposed to defer them and make them my problem. They took my comments and complaints seriously and they gave me the things that I look for in customer service such as being proactive and not just some drone on the other end of the phone but somebody who actually enjoys their job.

We got our warranty from Home Warranty of America when we bought the house. I was not too happy when they replaced the water heater since my cost was a heck of a lot more than I thought. I ended up paying almost $600 for the service. The reason why I found out that the water heater was leaking was the drip pan was leaking and it dripped down and stained the ceiling. Evidently, the home warranty didn't replace the drip pan and I had to pay for that. Then, there was some other charges that they wouldn't pay for re-plumbing the water heater. Also, although I thought I had coverage for a replacement to a tank-less, I ended up getting a regular water heater. So, my understanding of that was that they would replace the water heater with tank-less and I just had to pay for the conversion. I still ended up paying $400 or $500 out of my pocket, as well as whatever they paid for the service.