Home Warranty of America Reviews

Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours. They did not call. For the 4th time I was told this would be rushed. I have paid these people thousands of dollars over the past 5 years. I have paid my $100 to the repair guy to fix my dishwasher. It has been a month and a half, my dishwasher is still not working, these people do not work hard to resolve issues, do not call you back when they say they will, and clearly could care less about their customers. It's just a dishwasher. I'd hate to see how long they'd take if it was something serious like plumbing or an air conditioner.

The claims department at HWA is a joke. Our A/C has been broken for 3 weeks now and every time I call I get someone else who immediately puts me on hold then tells me the same thing, the previous person told me (and everyone of them has said, "I’ll follow up with a phone call or email to keep you posted"). Do you know I haven’t received NOT 1 call or email... but hey they did say once again today, "Purchasing is trying to find the part." I ask, "How long can this take, and let me speak to your supervisor..." so I spoke to someone who said she was a supervisor (said I could call and talk directly to her so we can get this matter resolved. She was also supposed to follow up with an email that I’ve never received... Well once again a lie, these clerks claim there’s no way they can put me through to anyone in particular person... I feel like no I KNOW I am getting the famous runaround, in this Louisiana heat. No one deserves to be treated like this.

Our AC unit quit working on 6/25/18 while we were on our honeymoon. We were able to call HWA when we got to port on 6/26/18 and approve my mother making a claim. She made the initial claim on 6/26/18. It is now 7/18/18 and we STILL DO NOT have our AC fixed. They continuously give us the runaround that the unit has been ordered, but cannot provide an order number. They will not allow us to speak to a manager, because managers are always busy on conference calls. We are told that purchasing has to approve our order, but we cannot speak to anyone in purchasing. It's a shady operation that has no problem taking our premium but has yet to fulfill their end of the deal.

Our AC has been broken for almost 1 month now. We live in Kansas City where the heat index can get up well past 110 degrees. We have two dogs. My husband and I have been calling for weeks trying to make progress on our claim — which has been approved but is at a completely standstill. We are unable to get information and recently learned that for the past week all the customer reps we have spoken with have been sending our requests through to an agent who no longer works for the company. We are literally waiting on this company to send a number to the vendor so they can come fix our unit. We have spoken with vendor and they’ve confirmed this is all they need.

Filed claim 10 days ago for air conditioning. AC company came a week ago. Yesterday, look at website and claim appears to have been closed. Call them and am told vendor never got back with them regarding diagnosis and costs. Called vendor this AM and told they would get it over. Called HWA a few minutes ago to check and see if it was done. Told by HWA rep that they rec'd info from vendor, need to email them to obtain make & model specs so they can search for and purchase parts and ship them to vendor. From what I was told when vendor came out last week was it is a refrigeration leak from a fitting. I had been being nice and respectful to all I have spoken to, and I am sorry to the rep I was speaking with, but that set me off and I let him hear it. That is just ** ridiculous. By the time all that happens, summer will be over! I have dealt with them before and home warranty companies are not worth the stress of dealing with.

This is the worst experience I had with any company here in the USA!!! The only thing they do is making fool of us and saying all the same lies every time we call. We have 3 claims at this moment and we are calling them about for over two months and nothing is done!!! This is the worst customer service and any kind of service! I can't give you guys any stars because you don't deserve any!!! You don't even have this option so I clicked on 1 but it is -1.

I called HWA to get a replacement for my air conditioning system, which is just plain falling apart and old. I had a local licensed air conditioning company come out and look at the unit on my own dime before calling HWA, so I decided to use him instead of HWA sending out another person and me paying again to have someone out here. It was the recommendation of the technician that the unit be replaced, when talking to the claims department of the company. She then asked what the issues were, and he said one was the coil.

Our AC is going out and it of course an extremely hot time of year. When we originally called to get help, HWA supposedly set up an appointment with the AC repair people. That day came and went with no repairman arriving. We called the repair place directly and they said they had never been contacted by HWA. Eventually this was resolved and a repairman came out and determined that our compressor was failing. His recommendation was to replace the entire unit as the cost of the part will likely be similar to the cost of the part. At this point, we were to wait for the approval from HWA. We were told this would take 24-48 hours. We are now at 17 (!!!) days from the technician visit (not the original call) and still don't have a resolution!

This company has TERRIBLE customer service. I have spent hours on the phone with them to understand why my claim has been denied. No one from "Claims" can tell me anything except that it was denied. I am on day 5 since I have contacted them and they are not responding in any way. They promise to call back, but they do not. Use anyone BUT HWA home warranty. This company is borderline criminal. They are directly negatively affecting my life at the moment and I believe are directly breaching the contract.

We contacted HWA concerning our washer claim #** on 5/2/208. At that time the washer would not spin. The repairman tried to repair without a part. The machine was so loud after that visit that we could not use the machine in the evening. Before the repairman came the machine was very quiet. The repairman came out for a second time bringing a used part he had on hand. He told me the bearings were replaced and that this brand of machine was loud. All 3 adults in the household told him the machine was not loud before his visit.

No AC for 9 days now, with no end in sight. They know what the problem is and they know it’s their responsibility to fix it, but they keep stalling on ordering the part. They said it was out of stock when they tried to order Monday, but won’t prove that. They didn’t try to reorder until we called for an update on Thursday. Still won’t provide proof of purchase order or give us an estimated time we have to live in these dangerous conditions. My youngest got sick and became dehydrated. A 90 degree home is not safe or tolerable, and there is no end in sight. We will drop this company as soon as we get through this nightmare. SCAM, they just take your money.

I would steer clear of this company, 1 star only because I cannot give less. Original claim submitted June 7th, today is July 6th, we still do not have our AC fixed and haven't seen anyone for it in more than 2 weeks. We are waiting for HWA's "purchasing department", if it actually exists because I cannot speak to anyone in that department according to customer service, to confirm shipment of a part ordered a week ago. I have complained to 2 separate supervisors to no avail. I have had to call twice per day for the last week to check on the status of a part I was promised was ordered and no one knows where it is currently. I have a pregnant wife and 2 kids in Austin Texas living in the house and kept being told this will be elevated as an emergency. I will be reporting them to the BBB and will tell my realtor and her office to keep people away from this very questionable company.

I wish I could cancel the policy. I was told by preferred contractor they would not be able to come out till Monday (today is Thursday). It is 97 degrees today. It is 87 degrees in my house. The service representative stated she had no way to connect me with anyone other than herself to speak to about my situation. I could not use my own vendor who can come out sooner unless I pay out of pocket. The customer service representative didn't seem to think the temperature was an emergency that required attention before Monday. The best she could find today was another vendor that could come out on Tuesday. Highly disappointed with service. Will definitely not renew with this company.

I work in customer service so I know a thing or two about making customers your top priority. Without customers, no business will be able to thrive. That being said, I contacted HWA a week ago when our air conditioning unit went out. Entering the claim had to be the easiest part. After that, everything went downhill. First of all, no one communicated to us that we would have to wait weeks before our unit would be fixed. A contractor came out two days later and submitted his findings with the company. The contractors this company uses are horrible. They don't work with major contractors. They work with people who could care less about running a professional business.

One of the worst warranty company I ever had. The contract companies will just charge you for the visit even though they didn't fix the problem. Never ever take this warranty. They will just suck your money out of your pockets.

My condo was sold to me with an HWA warranty, mainly because the HVAC were very old (but functioning) and the sellers probably wanted to make it more attractive for buyers. In early May, my central air stopped producing cold air. They sent a local plumber out to take a look. He recharged it, it held the charge while he monitored it, and it worked... For a few days. Maybe 2-3 weeks later, I called HWA again, and they sent out the same plumber again (honest and helpful, I have no issue with the plumber). He recharged the AC again, and checked a few of the lines for leaks, discovered it was leaking and would require a $400ish repair needing authorization from HWA.

Have contacted HWA multiple times about our AC system being down during extremely hot conditions. Each representative has yet to feel empathetic to my situation nor seem to care it has taken so long. They can't tell me when the repair will be approved. They say it is in the approval process but have no way to contact the approval department. Each time I call they tell me they will put in a note in for the approval department to call me and rush but never hear back. At this point I feel this company is not looking out for their customers and does not care that the inside of the house is 90+ deg. We are a family and have two kids but HWA doesn't seem to care.

Home Warranty of America does not pay out especially when it comes to A/C units. If you do search of this company's reviews you will see my complaint is not alone. On 5/29/18 I made a claim. They sent a service tech out 6/8 who told me the system would need to be replaced because the condenser coil went out. I was contacted on 6/12 by Paul ** who stated it would be covered under my coverage because my coverage covered unknown pre-existing problems. Told me he would call me back within 48 hrs after he looked at my home inspection to make sure it was not identified on it. I have called this company back 12 times now even reached out to the president of the company through the BBB and still no response. It has been a month since my claim and nothing is being done.

I first purchased a home warranty with your company in 2015. I renewed my policy with Home Warranty of America every renewal and would have continued to do so. I set up on your auto draft payment plan. I am not sure of reason, but the draft did not happen, my plan was canceled. No one from your company ever informed me of this. Even on your website it said I still had coverage.

We have a problem with our kitchen sink. It’s been like this for over a week now. HWA has sent 3 different plumbers. One plumber didn't have long enough equipment. The plumber called HWA to let them know. Then the 2nd plumbing company NEVER came to see what the issue was but tried to charge us $1,500 to dig outside our home because they thought that was the problem. But again they never came to our home! The 3rd plumber came out, saw the problem and said he would be able to fix it. Here comes my issue with HWA.

Absolutely one of the worst experiences I’ve had with a company. Our air conditioner stopped working on a Tuesday morning and it took HWA until Friday to get a technician out to diagnose the problem. Mind you, it’s 90+ degrees and humid all week and we have a 2 year old on oxygen who has heart and lung problems. We then had to wait all weekend, through Tuesday when WE reached out for answers, just to find out that the warranty won’t cover nearly $1000 worth of the repair. I wonder when they planned on contacting us to let us know what the hold up was in the claim process? It’s so disheartening having to deal with companies like this.

I got Home Warranty of America because I was told that it would come in handy when we needed things repaired. I've used it twice within the first year. The first time, I called on the phone and the second time I went online. And then I received a call, they got more information from me and sent out a technician. Both technicians seemed to really know what they were doing and it didn't take long for them to fix what we needed fixed. On one we never had a disposal before and it just wasn't turned on. So the particular gentleman said, "Oh, I feel so bad because all I had to do was flip a switch." So he looked around and he gave us the information about when to have maintenance on different things. I would recommend HWA.

This company is a complete scam. We already paid for the home warranty service. Every time the company sends someone out to look at an issue it is $60. It took multiple times just to get a repair man scheduled. I had to take off work to wait for the repair man, but he never showed. Once we finally did get someone to the house they charged us an additional $250. The problem is still not fixed and the home warranty company said it would cost another $60 to have someone come back. They do not care about fixing the problem. This company only wants your money. They never return calls and lie. This company only wants to take your money.

I was unhappy with American Home Shield and I decided to look into acquiring a different home warranty. Signing up with Home Warranty of America was alright, but it wasn't great. They had this person who came to my house and he wouldn’t take a check. He wanted cash and then wouldn’t wanna give me a receipt. So, I was unhappy with that. Also, some of the stuff that's supposed to be covered isn't covered. My furnace broke down in the wintertime and I had a hard time trying to get somebody to come out. When the contractor finally came, they had to come back several times. They said they put a new one. I saw the new casing, but everything else was not new. I ended up paying for something and it didn’t look the way it was supposed to look. Instead, it looked taped up.

I put in a service request with HWA 10 days ago as my washer stopped working. They sent their contractor onsite but after spending several hours he said that he could not do anything to fix it as he needed to order a new part. Here’s when the runaround began. The contractor company claimed they sent their diagnosis to HWA and HWA said they didn’t receive anything and could not provide the status. After several calls and asking to talk to a supervisor (the customer service seemed lost as to what to say, and had no idea how to find the status of the claim), still no response.

Home Warranty of America was part of the deal when we bought our home and we've been with them for five or six years now. I've called for a few claims and most of the time, speaking with their representatives has been good and I got callbacks. One time there was a delay, but it wasn't a bad experience. While some of the repairs have been fine for some simple things, the one for my air conditioning unit is the main issue that I worry about. I have not had a good experience with that as I don't think their contractors did the best job. My perception was that they were only willing to do the minimum amount. Also, with certain things like our pool, those are not covered and they're the big items.

I submitted a claim for my broken HVAC on 06/12/2018. HWA confirmed they had received all the info required to handle my claim. I live West Texas and the temperatures reach 100 degree daily. I am in the hospital and just had open heart surgery. The hospital will not release me until I have confirmed all of my HVAC is working. I have spoke with an HWA employee named Kumar several times, not only is he not helpful, he has hung up on me during the middle of our phone calls. I have also spoken to a supervisor. She confirmed she has all the information required to get claim moving forward once she reviewed it. I have left multiple messages for her and as of 06/21/2018 I have no reply from anyone in the company.

I filed my claim on 6/11/18. I waited 2 days, because that was the time I was told I had to allow, for the contractor assigned to my claim to respond to me. He NEVER called or answered his phone. So I called HWA back and was told that they did not have another tech that would come to my area! So, because of THEIR inability to provide me with a technician that works within their plans, processes and prices, I have been forced into a buy-out situation. What's worse, I was not actually told it was a buy-out situation at first; rather, just that I could use my own provider. I was told I only had to have them call in with the information to get the claim authorized, pay out of pocket & await reimbursement. I thought, no big deal. I can do that. Was I educated quickly! NO AC Contractor wanted to take the job because they didn't want to deal with HWA due to past experiences.

I'm a Realtor and also a Homeowner. I buy my clients their first year home warranty because I feel every homeowner should have coverage. I purchased my home in 2010 and bought Fidelity Home warranty and kept it for 8 years, I also used them for my clients. I was talked into moving over to HWA on March 24th when my year contract was due with Fidelity. I purchased the top coverage with HWA, When Summer hit and I turned on my ACs I have 2, they were not working right so I put in a claim.

My daughter bought a condo in ATL and part of the sellers package was a home warranty with HWA. The high rise condo is about 12 years old and about 2 weeks in, the A/C failed. That is the best part of the story, believe it or not. HWA has been non-responsive to our pleas for replacement. They 1st assigned the task to a HVAC company that doesn't even operated in our area. The 2nd HVAC wouldn't take the job (hmmm?). The 3rd one after 10 days of no AC diagnosed the problem as a bad compressor on the unit and said it was an R-22, 12 yr old unit that needs to be replaced.

My fridge stopped working sometime Saturday night and I discovered it Sunday morning. Submitted a claim online, at which point I was told a repairman couldn’t be located and I could find one on my own, pay for it, and wait 2-3 weeks to be reimbursed for eligible expenses. Ummm, I purchased warranty protection to avoid just that same thing. I called this morning to follow up and I was told they’d elevate the priority so that they could spend more money for the repair. Still waiting to hear something. I’ll continue to call daily, but at this point they either need to waive my deductible or allow me to break my contract AFTER they get my fridge fixed!

AC unit needs replacement. Placed service call 6/2, was notified for about 4th. time. Don't have vendor in area, as usual was informed could find my own then that vendor would have to deal with HWA which they will not do or they would be doing service work for them already. I insisted they find a vendor and on 6/6 B Smith came out, diagnosed and called into HWA. They informed him he would have to install their equipment which he would not do and was told they would have to find another vendor. I learned about this on 6/8 from B Smith. Nothing from HWA at all.

Pathetic and frustrating. My AC is not working for more than a week now. I have spoken with HWA for multiple times with several agents. Every time an agent attends my Claim (**) they ask for background again and again... they don't have any system to record call histories. They assign to providers, who never call. Agent Carlos promised that he will email the service provider's phone no. and never did. Agent Allan was clueless, he kept arguing that the claim recall has happened only 6 minutes back and I have to wait for the service provider ("Interservice Heating and Cooling") to call. Service provider doesn't take my call. IT'S A BIG MISTAKE OF SIGNING UP FOR HWA. Pathetic service and frustrating experience.

Never ever use this company! Buyer beware! They are so incompetent and constantly give you the runaround! Our AC went out not long after we moved into our home so we called and within a few days a technician came out to diagnose the problem and change the condenser. He was only here for about 15 minutes. He said it may take the night for it to get cool. Well it never got cool and he came back out and said it is the compressor now. So he ordered the part which took 7 business days to get the part in the mail. While we were waiting for the part I was trying to get it approved. So they told me I needed to send my home inspection to them which I did. Then when I would call back sometimes they didn’t have it in the system and sometimes they would.

My HVAC unit went out. I call the HWA and they told me they didn't have a contractor in the area but they would find one but it would take a couple of days. No problem right... I live in a small town. So 2 days later I receive a claim # and scheduled appointment. The day of my appointment the repairman didn't show up, for which I took off work and waited for. So I called HWA back. They told me to contact the vendor directly to find out why they didn't show up. So I did, the vendor said that they don't have a contract with his company and that HWA scheduled the appointment on their own and the vendor never agreed to do any repairs.

I submitted a claim on May 31, 2018 about the AC wasn't working and they sent a Tech, the technician said that he will send the report (A1 Affordable). I called at the next day and they said that they doesn't have a report from A1. I called A1 and the tech said that he forgot but I have to wait until Monday, I called again to Home Warranty and they said that status is emergency. Today is 6/13/2018 and I'm still without AC but every time that I call they have different story. I ask for supervisor and they said that they can't transfer my call. I have a child and the temperature is more than 100 degrees. This situation is a nightmare. My claim is still in authorization department.

With the couple of calls I've had to use Home Warranty of America for, their providers were good and I didn't have any issue with them. I submit claims online and I've had no challenges there. I always get a response out of their reps which was different with our previous warranty company. HWA's contractors call within 24 hours.

When we bought our house in 2016 the house had Home Warranty of America. We got the first year at no cost after the first year we decided to stay with HWA. In 2017 the air needed fixed the tech came out put gas in the AC we paid $100 he then charged us close to $300 for the gas. Which I have found out we shouldn’t have been charged for. This year our AC isn’t working again. We notified HWA on 5/8/2018. The tech came out, submitted for the part needed for repair. HWA says they have never received the info. The HVAC company has resubmitted several more times.

I posted a negative review this same time last year and never received any correspondence from the management team as I was told I would. I recently had another issue with my A/C unit (this time inside) and found out that when Home Warranty of America replaced my outside A/C unit in 06/2017, they downgraded my unit. I called last week to inquire about it and was told by the customer service representative that she had notified her supervisor and the supervisor would contact me. She also stated that she would follow up the next day and I never heard from either one of them! Seems like the only way to get anything handled through this company is getting my lawyer involved.

We finally did receive our replacement washer on 6/16/2018. So about two and a half weeks after the claim was opened, which seems like a realistic turnaround time given the fact that HWA had to schedule the shipment from the manufacturer. I was told by the HWA phone person when I opened the claim on 5/26/2018 that the turnaround time would take 5 to 7 business days. I would suggest better communication about actual delivery times in the future. The new washer works great. Thanks!

The seller of our house included a home warranty and our realtor recommended HWA. We would have been better off asking the seller to just discount the purchase price of our house by the premium amount and paid for repairs out of pocket. We had a clogged drain that was causing water to back up in our kitchen and bathroom, making our house practically unlivable (at least if we wanted to use any sink or toilet...). I called HWA - they couldn't send a pre-authorized repair person for a week and a half, but suggested I could call a plumber myself and that they would be able to speak to that plumber to authorize service. Plumber came - I called the number to get authorization - 50 minute hold time before being told that the authorization department was closed for the weekend and would reopen Monday morning. The agent told me to move forward with the service, and that I could call on Monday to get the authorization no problem.

HVAC - 2 month wait, never repaired - Filed claim for AC on April 12, today is June 4. The AC guy attempted a repair at first. He blew a fuse and started another claim on my behalf for it. The electrician wouldn't come out for a long time. I had to call in to change the service provider. Then the original guy never called back and stopped answering phone. Called in on May 29 to see if that can be helped. They pulled up the original claim and said he'd come. Now it turns out that the claim was closed on May 29 and I couldn't know until I called in. The HWA representative had the guts to try to up sell me on additional coverage after all that.

Home Warranty of America was offered to us with our purchase of our house. I call whenever I have a claim and tell them what's going on. And then they'd call a technician and give me the number of who their vendor is. And I just go from there. So far, I've been satisfied with Home Warranty of America and with the vendors that they recommend.

I spoke with someone on the phone at Home Warranty of America and it was very pleasant. The reps was very polite and informative and answered any questions I had. When I submitted a claim, I called their number and they put me to the claims division. They offer online now but we've not had a claim since they did it. It was very simple, you would tell them what your problem was and they will confirm that it was under your warranty. Then, they tell you that someone, whether it was a plumber or heating and cooling, that someone would be in contact with you right away. It has always happened quickly and the problems been taken care of.

In the 5 years that I have been with Home Warranty of America, the reps have been fine when I file a claim over the phone but I haven’t had a good experience with any of the contractors. We're not gonna renew when our contract is up because the companies take forever to get them to call you back and to get them to come out as well as to get them back out if you need them to. Nothing can be done in a timely manner. Everything is dragged out over weeks and a lot of it is a hassle.

The realtor who sold us the house recommended Home Warranty of America and we have been satisfied with the service. Our interactions with the technicians have been very good. Our most recent claim was for our refrigerator and they’re supposed to be here next week.

It was going into the summertime and my property was in Memphis, Tennessee. The weather out there was really hot and the air conditioning unit went out. My tenant was already complaining about air and she was tired of using her fan. I called Home Warranty of America and let them know what was going on. The lady that I used was really helpful and ended up saving me money. She gave me information about the insurance that I never knew. The unit was old so they couldn't repair it. The house needed a brand new unit so she explained to me about a buyout. They buy something where they cash me out for it. The money that they sent me ended up helping because I had to come up with the rest to get my tenant a brand new air conditioner. It didn't cost that much so I was able to get her an air conditioning unit quicker than I thought.

I bought a house in Florida which I am renting out and the property manager specifically recommended Home Warranty of America. I was having tenants and I would not have to deal with worrying about whether or not their appliances were working. The deal was that Home Warranty would have a service person there right away. When I signed up with Home Warranty for the service, my experience was fine. Moreover, they were incredibly reasonable about giving me a refund as every time something was broken, such as the washing machine or refrigerator, I canceled the repair service and I wound up buying everything new because that was ultimately gonna be my house and I didn't want any crummy stuff when I went down there. One time, the reps charged my account without giving me notice that they were gonna be doing so, but they apologized profusely for that. I told them not to do it again and they didn't.

The realtor bought the first year with Home Warranty of America and we were happy with them so we continued. We would rather be faced with service calls rather than thousands of dollars in air conditioner or something like that. Signing up was simple. We have already submitted several claims and we usually do it online. My husband usually does it because it's nice when he will and I don't have to deal with all that. Then he usually gets a call and then we get another call from a service person. It usually goes along very smoothly. We're in Middleton, Tennessee and everybody who comes is friendly and talkative. And while we haven't had any major claims over the last few years, having a home warranty has given us a peace of mind more than a value in dollars.

My experience with Home Warranty of America has been great. So far, they’ve helped me with a couple different repairs and things along the way and I've been very happy with them. I only ran into one issue where there was a lapse. I had changed from the three times a year to a monthly payment, and from what they were looking at that time, they couldn’t process the claim because I had dropped them. So that took a little pushing for them to look deeper or talk to higher ups. Finally, after a couple hours, they realized what they were seeing, and it was rectified. It was apologized for and taken care of after that. The technicians have been good and done what they came out to do in a timely manner.

My friend had told me Home Warranty of America was good and we've been with them for four years now. Last year, our air conditioning wouldn’t turn on so we called them to send someone out. It ended up that there was a dirt dauber nest built inside the fan and it was so large and hard that the fan wouldn’t turn. All they had to do was clean it out. That was kind of disappointing because no matter what you have to fix, the price is supposed to be the cost of what they have to do or $100. Since we didn't have to have anything fixed or pay for parts, we had to pay a flat $100 because they were called out. But if it had been an actual problem that was $40, we would just have had to pay $40.

I was with Home Shield but I was unhappy with them so I switched to Home Warranty of America. I submitted my claim by phone but these home warranty companies take a long time to get somebody on the phone to talk to me. Sometimes I have to wait up to 15 minutes, waiting for somebody to pick up. Fortunately, it took about less than a minute to get to speak to somebody. I liked that better and I thought they were doing fine. The rep asked me the usual questions, my name, address, serial number and said he'd check my contract and will be right back. I timed him and it took about five minutes. And then somebody picked up the line. I told him I was being helped already. But he said I came up into his line so I gave him my details. And then he told me he'd check my contract number and came back after about 15 minutes. He asked if I had a service last December and I said yes.

It's amazing how this company is still in business, we pay them monthly and have for almost 6 years and never been late once, every time I have had an issue they take their time getting it resolved. They send people over after about 3-5 weeks and then they break something and refuse to fix it unless I pay them another 100.00 to send someone else out. They refused a part to fix my refrigerator and it took 5 weeks to fix, I spent thousands because without a working fridge we couldn't store food or anything to make my kids for school lunches and breakfast every day.

Our Realtor recommended Home Warranty of America. When we bought the house, our home warranty was provided for one year. Then we renewed it. We've submitted several claims to HWA. We’ve been here about three and half years and for the most part, it was okay. We've had a couple of issues like our oven making a noise. There was a fan in there that run and made noise too. And the contractors said the bearing was not bad enough to warrant a repair. If it went out, they would fix it. Otherwise, I could just listen to it making a noise.

I purchased my home and the previous owner had Home Warranty of America already in place for me. Filing a claim has been smooth and they're quick, professional and all very knowledgeable. Whenever I'm home around, the contractors have been pretty much on time. They're skilled in their trade. I only had one problem that was in the beginning but I've never had any more problem or repairs. Everything is overall great.

I ran into expensive costs in the past that I had to cover myself. I looked into home warranty companies and heard bad rumors about Home Shield. I also had experience in my work where customers of theirs were highly unhappy. So, I went with Home Warranty of America and signing up with them was easy. I did it online and they sent me the information. Then I called when I had questions and they answered them really well. So far, I had to submit several claims with them which I tried to do on the internet but they wouldn’t go through. So, I ended up having to call. I spoke to somebody and they got my claims set up. Then the vendors called within an hour and we got the appointments set up as soon as possible.

We've had a lot of different call with Home Warranty of America recently. We needed repairs done for our dishwasher, refrigerator, and our microwave most recently. We've also had the microwave replaced a couple of time because it burned out. I usually submit my claims online, but sometimes it won’t let me do it online depending on what I’ve typed. And then, I have to call by phone and sometimes, I have to make two calls. But it's doing it online or over the phone has been easy enough to do. Some of the technicians have been good and some of them a little surly. They tend to have companies come and go. It’s more likely the company’s fault than HWA’s fault. There was an instance when the technician quit in the middle of the project and while we were waiting for a part to come in and so they had to backtrack and double-check what was going on. But otherwise, the technicians generally have done a good job in making the repairs.

My agent helped sign me up for Home Warranty of America and it went smoothly. I have two policies with them right now on two different properties. Most home warranty companies cover mostly 12 months but Home Warranty of America does 13. And they have extras that they add on that don’t break the price. Some other companies have a few add-on extras in their package that are already in Home Warranty of America. We had to pay extra for other companies.

We have a platinum policy with Home Warranty of America through our realtor. We also had one in Florida when we lived in Florida. We submitted a claim for our refrigerator and the contractor had to come out two times because it went right back to the same problem we had after the first time. So, they finally replaced what needed to be replaced. The contractor was okay, and I would recommend HWA!

We started with Home Warranty of America when we closed on our home four and a half years ago. We wanted to try something different and HWA offered extra months with their yearly things. Now, we're going on two months with a dryer that doesn’t work. They sent someone out and he said we needed to replace a bunch of parts, so we waited for that. And then he came and replaced a bunch of parts. Two days later, the dryer did the same thing and stopped working so I reported it. I was told that we would probably get a replacement. I didn’t hear anything for a week, so I called back and HWA said that they have assigned somebody new to look at the dryer. But they never called me to tell me that. I am expecting something else and then I'm told that someone else needs to come.

My realtor signed me up with Home Warranty of America when I bought the house and at the time, that was the only one I knew of. Now, I know there is more. But I've been with Home Warranty of America for almost seven years now and I haven’t been disappointed yet. I like them. They’re fast and it’s very easy to submit a claim. The contractors have seemed to be very efficient as well.

We bought the house in 2014 and we asked for a home warranty because the home was nine years old and we wanted to make sure that we wouldn’t have to incur major expenses for anything that broke. The first year was part of the purchase price and the seller paid for Home Warranty of America. It was roughly about $500 a year. On our first year, we probably saved close to $11,000 because there were a number of systems that were not working properly. All we had to do was pay the $75 come out fee. A lot of things got fixed in that first year.

BUYER BEWARE! This is my second year into this home warranty that I thought was worth it until recently. Our A/C was just running and not cooling. We noticed, so we made a call to HWA to send out the vendor that had previously come out on 03/29/2018, to come back due to us having the same issue. Well, to my surprise, I was told it would be another $100.00 service fee due to more than 30 days past. So this upset me first, because, you mean to tell me the WORK is only worth 30 days! OK. No problem. Send someone out. Well, it turns out, it's still the same vendor to return anyway... And they come out the next day or so (5/15/2018). They say, no problem. It is a "ReCall" and they will take care of it. So he changes a part (connector). Leave. Start to cool and return to my window to listen and it's off again.

I filed a claim on May 6 for my AC. Today is May 25 and it still not fixed. HWA ordered the incorrect part. They said they ordered what the repair company stated but I have verified that the error was made by HWA. ALSO there is never management available because their representatives work out of their houses. Also when you call you are told a different story. I have contacted ReMax Realty corporate office to let them know to never recommend this company as part of a closing package. So now I will be without AC for over a month. Very incompetent company. I have had American Home Shield in the past and never had issues like this and they were always professional.

Home Warranty of America was offered to us when we bought our house and we just renewed it when it expired. Our experience with them has been very pleasurable. We've called in and used the warranty a couple of times and they've sent somebody out. When the capacitor of our AC which went out the contractors came right out in a day and changed it. We were very happy.

My wife and I looked up online and compared different home warranty companies and what people thought about them. Based on that as well as price, we signed up with Home Warranty of America. My wife called them for the garage door opener. Then the garage door guy said that he took care of it and told what he did. He troubleshot the situation and got it working again, so the garage door opener is fine now.

When my son bought his house, the realtor told us about Home Warranty of America. Signing up for the service was fine and I've been renewing it for my son over the last five years. When we first took out the warranty in 2012, Home Warranty of America covered the septic. However, there was so much verbiage in the contract that it was kinda confusing.

Joke of a company. Filed a claim for AC repair. Took almost a week to get parts ordered. When the parts were finally available, the technician came out to do the repairs and found that HWA had ordered the wrong parts. He drove back to the warehouse to get the new parts which were available. The technician called HWA to submit an emergency request to get the correct parts. He was told it would take 30 minutes. Six hours later, he still was not contacted. I called 3 times throughout the day while the technician was waiting. Each time the representative said they would send an email to the authorization department. I was told that they don't have a phone number to their own authorization department!!! They can only send emails!! Ridiculous!

I’ve always had a home warranty but I was not happy with American Home Shield. So, I signed up with Home Warranty of America. It was easy and only took a few minutes. So far, I have filed claims with them over the phone and their reps have been fine. Everything was set up in five minutes and for the first two times, the contractors were here in two days. They came in, got the job done, and cleaned up if there was a mess. They were good and professional.

I am also a realtor. Have sold HWA plans to clients... HWA has not been responsive to claim issues both with myself and with my clients. The last claim they closed without resolving. Now that I have spoken with other clients and other realtors I have discovered this is not uncommon. I am researching class action lawsuit since they won't respond to anything else.

Beware. Do Not purchase from this home warranty company. I have been a licensed real estate broker for 13 years in two states and I am far from impressed by these guys. I've had to call in myself 3 times for some new home buyers. No one ever showed for the first claim, second time a good company went out to check their issue. Agreed the issue needed repaired and when my client called back and they wanted the entire inspection report not just the portion about the dishwasher that was working at the time. Also they couldn't even get the street address right. They put in the sellers last name as the street which was obviously a typo. They informed me I had to send over all of the closing paperwork to get that corrected.

Since the house that I bought is an older home, they put warranty on it for a year and then I just kept it up last year. Home Warranty of America helped me out with a couple things during the year so I decided I'd keep it. I call them when I have a problem and they ask then what they can do and what's going on. Then, if there's a contractor in the area they call them. The plumbing is most of the things I've done. The contractors have been good and I like them. And since HWA doesn't have a contract with anybody here now, that's who I got for stuff.

I was looking for home warranty companies online when I bought a house. Some of the services that Home Warranty of America offered like the pool equipment were a little bit more cost-effective than the other companies. And signing up for the service was fast, simple, and easy. I did everything online and I've had to call just to make sure they were getting the information. I've submitted several claims and doing it online has been fast and easy. Their online site is very user-friendly. The quality of service has been excellent so far and as far as them finding the subcontractors and contractors, it has been so ideal. I love it. Having Home Warranty of America is definitely worth it.

I had a claim with Home Warranty of America for my furnace and it didn't go well because they didn't have any technicians who can work on boilers. My landlord Ken then got someone who specializes in boilers to come out and fix the unit. HWA paid a little bit toward the $2000 that cost to fix the furnace.

Home Warranty of America was used in the home we were renting and now that we own our home, we continued our service with them. The contractors have been fine but the service of some of the people contracted in the past, when we were at the rented home, was very slow on occasion. There was one summer where the contractors didn’t have the part in for our air conditioner and it was two weeks before we had air. It happened again with our AC even at this house last summer with the service that we had here. Also, we had a plumber one time who didn’t know what he was talking about and we had to have him come out again.

I own a home and recognized that there are issues involved. I would like a simple place where I could go one-stop shopping for repairs so I decided to start looking into acquiring a home warranty. Home Warranty of America was the recommendation of my friend. They had a list of things they covered and how they did it. I reviewed that and it was pretty reasonable so I signed up online. I’ve had them three years now and I’ve submitted two claims. The first claim was done and it was just fantastic. The second time I submitted a claim, there was a problem but it was not with Home Warranty of America but with the vendor that they hired. In the end, they worked it out so I’m pleased with them.

HWA home warranty was included when I purchased my condo 3 years ago, and as a single mom, single income I kept it for peace of mind should anything "big" break down. First day I turned on my AC this year, it was not cooling. I submitted a claim online May 2. The next day the technician came out, told me the outdoor unit and the A coil would have to be replaced and that he would send the paperwork to HWA the next day. Over the next 10 days I made NUMEROUS calls to the vendor -- who never answered my calls or texts -- and to HWA who just kept telling me they were waiting on the vendor. On May 14 I demanded that they send a different technician, which they did and he came the next day. It is now May 21 and I STILL do not have air conditioning.

I haven’t had a problem with this home warranty company until recently. The realtor referred me to them about 4 years ago and I’ve been with them since. Recently the original hot water heater on my 1995 home went out. I called the company and they were able to contract the claim out quickly. The problem is... I called the company to follow up on the claim because it had been 3 days. I was informed that they could not move forward because the plumbing company did not do their part. So my question was... how long do I have to wait? Is there another process that can happen because my family and I are without hot water. I asked to speak to a manager or supervisor thinking that is probably a question they could answer better and I was told no. I could not speak to a supervisor or manager.

The sale owner gave Home Warranty of America to me. Signing up with HWA was really smooth. Since then, I've filed claims for several things like calling in on electricity. Home Warranty of America has been fine but still, some vendors were bad.

I was with a different home warranty company but they were horrible. Every time something was wrong, it took multiple times and people to come out to fix it and then the rates just kept going up. It was ridiculous because to me they were not serving their purpose. I had to keep calling then paying another service call fee because it went past the time and over the same stuff. I was searching around and read people’s opinions on Home Warranty of America. I told them all I wanted to be covered then when I got my plan, it showed me everything that I had covered. I just started adding more and more to it then I went into the green for the environment.

Nine years ago, I researched for the top three home warranty companies and Home Warranty of America came up. I've had them for years. I submit my claims to them online and it was quick. It’s been a while but I hope it’s easier now than it was then. The repair was very expensive but it went extremely well. We're very positive about Home Warranty of America and I’ve talked to my youngest daughter two years ago into getting them for her home in another city in Texas.

Signing up for service with Home Warranty of America was pretty simple. During the first time that I submitted a claim, it was a little frustrating. I submitted several problems with plumbing and fixtures and they grouped it all in one claim. I had two techs coming to my house and left. Then I got a call from the supervisors stating what should have been done instead. So that first time was pretty complicated while the second time was much easier since I knew how their system worked and I could tell the agent that I needed separate tickets opened. They came and got them done but the repairs were mediocre. I would do something a little differently if I did it myself.

My experience with Home Warranty of America is 50% good and 50% bad. When I signed up they were always nice to me. I was at my third month living in newly purchased house when I had a problem and they solved it 100%. But the guy who came and changed my garbage disposal was hitting it with a hammer. I told him, "I don't think you're supposed to hit that with a hammer. I think you're supposed to use another tool." And he goes, "No, because it's hard." I'm like, "Okay." Then a day after that, we noticed that there was water coming out from the floor and I was like, "This is not good." We went into the sink and we saw that it was a pipe. Ir was not really broken. It was just like he didn’t fill it and so we had to fill it. My husband just fixed it and it was not a big deal.

I tried Home Warranty of America and I was happy with it. The price was right and I have the comfort of knowing if I got a problem, there’s someone there to back me up. Signing up for the service was okay. I called them and we had it mostly done by telephone. The representative did a very good job. He was to the point and did everything like they were on a script. He went down the line and got me a contact for who was gonna come take care of my problem. I just filed the claim and I’ve got the people coming. They’ve done what they said they would do.

Have been trying for 3 weeks to get our air conditioner fixed. We keep getting bounced from one vendor to another. They went to send someone who already looked at it and isn't capable of a job this big. We keep getting promised return phone calls that never happen. They are offering a buy back but we can't wait 3 more weeks for this to be fixed. I have chronic illnesses that require me to have air conditioning but that is falling on deaf ears. Seems like HWA is dragging their feet to avoid paying for the repairs.

When we bought the house, the sellers provided the first year of Home Warranty of America. And we’ve continued it ever since. When submitting a claim, we have a telephone number we call to tell them what the problem is. Then they send someone out to evaluate and we pay a $75 one-time service fee. The tradesman that comes out gets back to the warranty people and tells them what we need, and within a very short time, it gets taken care of. We have been happy with the service. We’ve had the stovetop and a microwave replaced. We also had service done on the water heater.

My husband had been put on hospice at home and because of his situation, we were having to wash the sheets quite often. And then all of a sudden, we had water in the garage which told me that something in the line had blocked. And so I called Home Warranty of America on a Saturday. I told them that I needed somebody out soon. I also told them what was happening that we were having to wash sheets and we needed to be able to keep everything clean for my husband.

My AC stopped cooling last Friday. HWA was called and a part had to be ordered. It was not ordered until Monday. It’s now Thursday and still no part. It’s been 90 degrees in my house. No one in the service department can help me nor has offered me any sort of resolution. This is an emergent matter and I cannot get help. My AC would have been fixed on Monday if this company used the vendor's parts. But instead they want to save a few 100.00 so in return the customer has to suffer. I will not be renewing my contract with this company.

I've had an excellent experience with Home Warranty of America. A couple of times I've called them and they were pretty prompt. Last year, I filed a claim because my aircon broke down. It was 105 and I live in a mobile. It was rough for a couple of days. And the technician who went out was wonderful. I would recommend him to everyone.

I bought a warranty from Home Warranty of America. When we had something to do with the air conditioning two years ago, we called them and they took care of it. They had somebody come out and it was something that was easily fixed. It worked for us and it’s a little bit of peace of mind. It has been relatively painless and I’m pleased with it so far so I renewed it.

My realtor had gotten me Home Warranty of America and it’s nice to have the security so I just continued it. I live in a really small town and we don’t have a lot of contractors out here and none of them takes the program, so I would have to pay ahead of time. HWA would give me a contractor's number, the contractor will call me and I’ll talk to them and then they’ll say that they don’t do any services in Pahrump. So, I'll have to call HWA again and figure it all out. But the work that they did was good. I had no problems nor complaints but it would be nice to have more contractors.

Our air conditioner is out and for some reason I can't get it fixed. I'm in the claim process for 3 weeks now and it's hot here in Texas. The claim was filed on May 2nd and the service provider came out in a few days. I paid him his 100 bucks and he left. I talked to him several times and also talked to Home Warranty of America several times. And the service provider says that they won't send the parts. Yesterday, I talked to the provider as well as with Home Warranty of America and hopefully they got it figured out, but I haven't heard anything from anybody today. So far it's been terrible and I'm frustrated. I have been with Home Warranty of America for a year and a half years now and they have been great before this current claim.

When we purchased this home, the realtor gave us information and said that Home Warranty of America was good. Signing up with Home Warranty was very easy and everybody was very helpful. They weren't able to fix my dishwasher but they got people out here and came right away. And when we had our air conditioner done, they fixed it and it has worked fine since.

A home warranty coverage from Home Warranty of America was given to us as a gift. Home Warranty says that they are 24/7 but nobody answered when we called them and they are not open on weekends. Nonetheless, we phoned in a claim for a dripping faucet and the contractor who was sent said that it has a lot of build up in it because of hot water. The contractor got in, got it done, and told what the problem was. And so now we're thinking about buying a water softener because the water is really hard in the area. All in all, Home Warranty of America is really prompt and they send out good people when we have a repair. The people that they contact know their job and they get it done.

My old representative changed companies and went to work for Home Warranty of America. I follow her because she handles a lot of things for me. I have 14 home warranties on my properties and I'm a real estate agent and I also refer all my clients to this particular representative. Signing up is easy as I just call her and give the information. Then I submit claims by phone and setting it up is good. In my home, I had a claim for the conditioning unit and air conditioning problems take a long time because everybody’s air conditionings are going bad now. I'm happy with Home Warranty of America but I'm not ecstatic. All home warranty companies don’t cover enough. They say they do and then when you put in your claim the small rating doesn’t cover a lot of things when something goes wrong even if you buy the best service they have, and it seems to be that way with all of them.

HWA is a scam. They took our money and never fixed the furnace or the washing machine. After dozens of calls we've simply been blown off each time and neither appliance is functional- now going on 5 months. I do not believe that a single positive review is legitimate for this company on this site. I thought Consumer Affairs prevented fake reviews and that is very disappointing.

Home Warranty of America provides coverage for roofing and it was fine signing up with them. But when it comes to claims, it’s difficult because a lot of times they don’t have vendors so I have to find a different vendor. There's a list for that. I then pay that vendor then Home Warranty of America reimburses me. And most of the time, it takes a long time to get reimbursed. The last time, it took a couple of months so that was a bit of inconvenience.

They will take your money and deny your claims. They will lie to you about disputing claims, and returning phone calls. The website lies about specializing in older homes and not needing inspections. I was without heat and hot water for over two weeks in the middle of the winter. I had to call them everyday, and they never found a vendor. Therefore, I was forced into a buyout situation leaving me with a $1500 bill that they are now denying. I have called everyday for two months. Every customer service person I have spoken with has PROMISED to email my dispute and call me back by the end of the day. THEY NEVER DO EITHER!!! Overall, they are a fraud and a scam! DO NOT BUY FROM HOME WARRANTY OF AMERICA!!!

The sellers provided a Home Warranty with HWA when I bought my house and this was when all the nightmare begun. After 1 month living on the house we figure that the AC system was not working, we call HWA around August 2017 and opened a claim to get our system fixed. After one day they sent a vendor that before to do any inspections he wanted to put more Freon on the systems (those guys are smart because they now that Freon is usually not covered by any Home Warranty plan and usually the homeowner needs to pay this type of service).

Customer BEWARE... before purchasing warranty with this company. We've paid 4 $100 trip charges in short 18month period. Now we're at replacement - if you must replace, you will be given option 1/3 of the value of appliance or upgrade (you pay difference). We have top of the line Maytag Steam Clean, HWA offer is $459 or Amana dishwasher replacement. Not even close to being equivalent. No manager to talk to, no ability to transfer, over 4 calls all different associates. Now I'm being told "HWA is not responsible for upgrade or matching color or brand". A request for supervisor must be submitted and it takes 48-72 hours - No one in the entire company with authority can talk to you. "I want to help you, but our contracts are very specific that we do not replace with like for like or brand".

They give you a company's name. You call the point of contact company, they don't call you back on time and don't have any appointments sooner. Then again you need to call back the warranty company to get some other POC. Basically you are kind of a mediator between the warranty company and the POC. Very bad experience.

Home Warranty of America is pretty efficient. It's going a year now that I've been with them. They send people who are qualified and up-to-date. But the last call that we made regarding an electric socket that lost power did not go so well because the guy who came was just able to fix what he was supposed to, but in the process, he did not check all of it to make sure that everything worked before he left. And so, we still don’t have a functioning bedroom light. But other than that, he was able to fix the outlet that did not have power. And since it was a $75 call, we didn’t know whether when we call back we would get charged for it then, or he was just gonna come out and finish up his job. But HWA is a good company. And failure for somebody to fix is not holistically attributed to the technician because my wife who was at the house at that time could also have checked and made sure before she released him that everything was okay.

My real estate lady told me I was gonna get Home Warranty of America before I bought my house. We picked up the policy, but I'm not pleased with the people they sent here and their work. I've been having big problems. I pay them $75 for service fee and they sent AC Plumbing here the first time. The first thing they did was put faucets in my bathroom in the hallway because those faucets looked real cruddy, instead of them telling me that I can go and buy my own faucets. They also put a new faucet in the bathtub and you have to pull the bathtub faucet that they put on. I told them I'm partially handicapped and to adjust the water, it's only aligned with the red and align with the blue and I wasted more water trying to get the water adjusted.

I got to renew my Home Warranty of America policy, and the representative I worked with was fine. When submitting claims, I call the home warranty people and then they get a hold of the contractor and they set up an appointment. The contractors that HWA uses were good. I had an emergency service once, and they got out to me quickly.

One of my friends told me about Home Warranty of America and my experience with them has been fairly well. When we file a claim, we usually do it online. The service people will then call us, schedule an appointment, come out and take care of it. We filed a claim today for a refrigerator and they called me within an hour to schedule the appointment. They told me to call the warranty back because they were not sure if it will be covered so I was just getting ready to call them. When I first got the warranty, I had some problems. I called a month after I had it about my washer and there was a waiting period in which I was two days too soon. But since then, I haven't had any issues and I would recommend them.

I’ve had a few other home warranty companies and they were a little more specific whether it was in air-conditioning or something else. Home Warranty seemed to be common across a number of things around the home that would apply. Throughout the year, I've had numerous interactions with their reps and they all seem very helpful. Plus, they seemed to always be there when I phone and have an answer whether something is covered or not. My claims have been generally air-conditioning and plumbing related and I'm happy to have the repairs done. In my case, we are owners living outside the country for the better part of the year and it’s always good to have some industries available that will come and tend to a repair when needed.

I have had Home Warranty of America for about six years. However, I’m not really happy with them. They’re very slow to respond. We’ve had several claims, nothing major. And then, they get here really slow. Their service is lacking and if it is not for inertia, I probably would have changed. It seems like when they should be replacing the unit, they try to fix it and then it breaks again and they fix it again. We have our tenants starting to make the repairs because they don’t want to wait for the company.

We’ve had good experiences with Home Warranty of America. We've submitted claims on the phone and everything has been great. The representatives are always really nice and helpful. Home Warranty of America should keep doing what they’re doing.

When we bought the house, the realtor that we use, Kenneth in Houston, Texas recommended Home Warranty of America. The house was eight years old and we figured that it’d be better to have the warranty in case appliances break. So, as a precaution, we got it and signing up was very easy. I did it on the computer and it was a very simple process. I've had Home Warranty of America now for six and a half years and I usually submit my claims online. I'm the primary caregiver for my elderly mother who lives here in Virginia and it's easier to grab the computer.

I’m a first-time home buyer and signing up with Home Warranty of America's coverage was very easy. I liked their prices and coverage. Their representatives were very friendly and professional. And overall, HWA is very reasonable on the pricing, their information is easy to find on their website, and they offer a variety of coverage.

My daughter who is in real estate recommended Home Warranty of America and I've had them for three years now. I'm happy with their customer service. Their reps are very accommodating. In the last couple of problems that I had, they were very quick and prompt, and I got my repairs done right away. I submitted claims for a refrigerator and for plumbing this year. I just called and their reps took the information down then got me the vendor. The refrigerator people were very good. The plumber was from VR Plumbing and I ask for him all the time because he knows my house. Home Warranty of America also approved whatever needed to be done and that was fine with me. There was no hassle. I’ve recommended them to several people, but because they’re not exactly cheap, not everybody could afford it. The one I have is $2,000 a month, although it's worth it given the cost of repairs and that I have a very large home. It's a peace of mind.

Filing a claim with Home Warranty of America is easy. I do it over the phone and the reps have been very nice. The technicians have been nice as well. I’d recommend Home Warranty of America.

I wish I could give ZERO stars because this company does not deserve even one star. I paid $865 for an upgraded "Diamond" policy, sold to us by our mortgage loan officer when we recently bought a house. I made a claim eight months into the policy, when my refrigerator had cooling issues on March 12, 2018. It took three weeks to get the repair person and the company to decide that my refrigerator was not fixable on April 2, 2018. Days later, HWA offered a buyout that was $400 short from a comparable refrigerator (our is a Maytag 36 wide, 25 cubic ft). I also paid for an Energy Star upgrade on the policy which the buy-out did not reflect.

I had somebody else when I first bought my house and then I got information on Home Warranty of America. The mortgage company switched over to them and I accepted it. The monthly price is reasonable and I like plan. I signed up online and I had no problem. My experience has been pleasant overall.

When I purchased the house, Home Warranty of America was part of the package. I just kept and renewed it because it was easier than trying to look for another company. Their customer service was great. Everybody has been helpful and understanding. They were also quick to get on things. In filing a claim, you could just go online or call them, then give a brief rundown of what’s going on and they'd have somebody call you to set up and then someone would show up.

I bought a house during winter and there was snow on the roof, so it was important that I have roof coverage and Home Warranty of America provides that. Signing up with them was relatively easy. Right when we moved in, I submitted a claim as my pilot light went out on my water heater. I talked to somebody over the phone and it was not that difficult to work with them. I had never submitted a house claim before so that whole experience was new, but Home Warranty of America has been good. Their payment plans are also simple and handled online. This warranty is one of those necessary evils which you really need.

I’m happy with the services that Home Warranty of America provides. The person we bought our house from already had them and we've liked it in each and everything. We also did some research and we found it to be good so we just kept it. Renewing for the service was easy too. A couple of my friends have asked me what warranty I have and I told them that I have Home Warranty of America. Some of them find it expensive but I say it’s worth it because I have an older house so if something breaks, it’s much easier for me to call somebody from Home Warranty of America compared to me going around looking for somebody on my own.

My experience with Home Warranty of America has been fine. It was easy to sign up with them and also to submit a claim for service. When we make a claim, we call them 'cause it's usually emergent that we need to book the other way. Dealing with their representative had been awesome and their technician's service has been very good as well.

Home Warranty of America gave me the best deal for my money. Signing up has been fine and there have been no problems. The sales rep was nice. Also, our experience submitting the claim was nice. I submitted the claim then the guy came to fix my issue. I filed several claims and some techs came out the next day, while some came two days later. Other than that, it's all been good so far.

Our realtor recommended Home Warranty of America and I've had them since I bought the house. Signing up was wonderful but putting a claim in lately has been terrible. They're outsourcing it now so I'm getting someone in some other country and it's a lot harder. It used to be that I could just call then I would get someone and they'd give me my claim number and who's gonna call me. That was it. The other day, it took me 25 minutes to do a plumbing claim because the rep couldn't understand me and I couldn't understand her. It was very frustrating. I tried to get a hold of Home Warranty to talk to them about this and they won't give me the phone number of the corporate office. But the only problem is outsourcing and trying to get my claim done in a timely manner. Otherwise, the people they sent were great and my toilet problem has been fixed.

I like the idea of having an insurance. Once the vendors come out and they have all been great. However, the policy is not exactly what I thought it would be. I called several times and Home Warranty of America set me up with a vendor that was 55 miles away. That vendor called me and said that they don’t come to Jerome so I should find somebody else. I called back Home Warranty of America and told them that the vendor would not come to Jerome because it was too far away.

Getting a home warranty sounded like a good deal and the agent that sold me the house fixed the service up with Home Warranty of America when she made the contract. I've submitted several claims to them. They replaced our washing machine, clothes washer and I'm not happy with it at all. We also had an icemaker on the door that didn’t disperse the ice. It was still under the manufacturer's warranty and the technicians came out several times trying to fix it. Then they said that it was a piece of junk and they cannot fix it. They never did anything about it. It is still not working, and it was a brand new double-door refrigerator when we moved in here. I called Home Warranty too, but they did not do anything either. Other than that, everything else is satisfactory. They are prompt and great about getting someone out to repair or check to see what is wrong.

I've been with Home Warranty of America for five years now, and whenever I submit a claim, everyone's always nice and I hear back from the repair person right away. They usually take care of a repair immediately, and I haven't had to wait for more than a day for a part. The only thing is that Home Warranty's price keeps going up as often as I use it and I don't use it very often. I was thinking about canceling it this year, but I kept it for another year. It might be worth it if I have a big repair.

When I bought the house, the previous owner had Home Warranty of America so I kept it and have been carrying it for almost two years. Resigning up for the program was an automatic rollover to the next year. Some of the representatives I interacted were very, very knowledgeable and nice but some of them were not. I usually call to submit a claim for service. The first time I submitted a claim took two weeks before the technician got to my property. But the last claim for a refrigerator was terrible because it took almost a month to resolve the issue. I was ready to cancel the whole thing. I was without a refrigerator for a month and I had to purchase a small one.

We got Home Warranty of America when we bought the house and we just kept it up. We call them and they send somebody out which sometimes takes forever. The complaint is from the people that fix it, they don’t get paid on time. The contractors are great, although it's just when you can get them out here. One time, our first interaction was when our air conditioner went out. We called for three weeks and they said they were just too busy. They weren't busy and they were hunting. Finally, I called somebody else and they came right out.

I started my claims with HWA online. I have an account and I log in to their website, and then I fill out the claim form and they’ll usually send me a claim number. Usually, they contact whoever and those people contact me. I’ve had to talk to the HWA reps one time because I had a contractor come out and they said the problem with the water heater wasn’t electrical. I had to call back to see how to go about doing that because I have already called them out and paid my fee. I called them another time too because my garage door wasn't pulling up. I had a service person come out for that, and he said the problem was the sensor but it wasn't covered under the warranty because I have the basic plan. So, I had to talk to an HWA representative over the phone to authorize that I would pay out of pocket for them to do that. And then she told me about an upgraded plan which covers more stuff, so I eventually upgraded it.

When we bought the house, we bought American Home Shield with it. We used it right away because the air conditioner went out as well as the garbage disposal. It seemed like everything broke when we moved in. AHS replaced it but the following year, they would not renew us. That was their decision, not ours. So, we didn’t have any warranty for a long time. Recently, we decided to go ahead and get Home Warranty of America. We’ve had it two years now and we've only used it once. My husband called the 1-800 number and the rep that he spoke with was very efficient. The rep got somebody to come out right away and the gentleman came out, looked at our washing machine and fixed it. The contractor sent was a nice young man and he took care of the problem. I just hope that HWA doesn’t do the same thing where if we use the warranty so many times, they won’t renew us.

I have two homes and when I bought the other home, Home Warranty of America was included. It is already my second year with them. I found them to be fair -- I do not think they were great. There is a lot of small print that you do not know when you buy the plan that you are not really covered for what you think you are covered for. Also, during claim submission, I don't think that everyone is very quick at getting back to you. Nevertheless, the contractors that have come over have been professional.

I bought a home and the seller provided the policy from Home Warranty of America as part of the purchase. But in the past, I used them several times. We are going on my second year now with them, and it was easy to renew. When we file a claim, they're very prompt and it's an efficient process. It's really beneficial for me. I just call them and they take care of it from there. Then it takes 24 hours from submission to speak with a contractor. I had a good experience with the contractors they have sent out. It has just been two calls and the same contractor at both times. It was for an AC repair last summer and they worked well. The contractor that did the repair was proactive and was very reasonable on price. However, it is a joke that Home Warranty is open 24 hours but has a contractor who's available 24 hours. They can't do that and that is something they could improve on. Otherwise, everything has been great so far.

Home Warranty was a good alternative based on my experience with others. Not all the contractors are good about following up with their contract when they’re asked to but Home Warranty has always done pretty well and once the service has been provided, it’s always been good so I have no complaints. I've been happy with the service and I intend to continue with it.

I want to be on the safe side in case something goes wrong with one of our appliances. My cousin referred me to Home Warranty of America and she had good luck with them so I went with them as well. However, I wasn't happy with them when my ice maker went out and the water spout wouldn't work anymore. They didn't cover the water spout, but I was told that they did. I had to pay $58 to get it fixed. Then my ice maker was not working again and they said that it was not under warranty anymore when I called them and I would have to pay to get somebody out. It has been six months and it's not under warranty anymore. Also, they always try to sell more of the policy when I call for something, and I will cancel two of them today because I can't afford them. Other than that, their workers that came were good. They fixed my dryer and then they replaced my dishwasher which they couldn't fix.

I bought a used house and I signed up for Home Warranty of America's service, and it went pretty easy. My friend who works for them explained everything. We sat down and he talked to me about it. I made two claims for my air conditioner, and I did it online. And then they sent me an email back on who was supposed to contact me. And then if they didn't contact me within 24 hours, I was supposed to call a number and then HWA would call them and figure out what was going on. On the first repair, it took a while for the part to get in and it was in the middle of July. So, it wasn't too pleasant. And at the second time, it took a little bit because they were replacing the whole unit. Home Warranty of America is good and I'd tell others to look into them.

My son is a Realtor and he had dealt with Home Warranty of America in Houston before. They were one of the companies that he said to check on and my brand-new house was only a few years old when I started the plan with them. However, when I call their normal home warranty plan, it takes forever to get through and it's way too long of a hold. When I have 30 or 45 minutes to an hour and I’m trying to work, I can't do it. And then, when they try to send out somebody, there's no call back to whoever they refer me to. And there had been times where I knew dealers that use the plan and I had tried to say that I preferred them, but HWA was not willing to refer the claim to them. So, I have been considering canceling that plan.

I needed my air conditioner to be replaced last year. It had so many faults and it wasn’t worth repairing it. Home Warranty of America employed an air-conditioning tech who would definitely not have been my choice. He did a dreadful job, refused to pull a permit for it, and told me that he didn’t have to have a permit because it was warranty work. I work for the city and I knew it needed a permit. He still has not obtained a permit which means that I couldn’t have the work inspected.

My wife told me about Home Warranty of America and we had a fine experience when we signed up with them. But when I tried to call them to get them out here to fix something and they won't show up or they sent some people out here who don’t know what they're doing. It's been a big hassle all the way around. When my wife called on the phone and told them that our air conditioner went out, they sent two different contractors here to try and fix it and not one of them fixed it. Finally, the third people after a year's time got somebody up here to fix it. We called Home Warranty, talked to them about it and they said, “Well, that’s just the way they do things.”

My real estate person gave Home Warranty of America to me as a gift when I bought my house and I kept through that. Last year, my air conditioner needed freon and one guy came out and said that I needed an electrician. Then I got an electrician out then he said that the problem was my air conditioner system. I went to about four different people to get that fixed. Home Warranty of America is good to have though.

My realtor said that Home Warranty of America was good. I could benefit from having the warranty since we never know what could go wrong. Signing up for their services was easy. But I got confused because there were so many different plans when it came to getting the home warranty and I didn't know they had different levels of it. The first one I had was a basic one and it didn't offer everything, so I then upgraded it later. And the interactions I had with the reps were good.

I've been with Home Warranty of America for a few years and so far, so good. Their reps have been fine and everything has been working with the contractors. I'm happy with Home Warranty of America and I'd refer them.

When we bought this house, the seller had paid for a year of Home Warranty of America. When we used it within that year, we decided to just keep it. I called and told them I wanted to keep it and they put it in our name. HWA always finds somebody to fix whatever the issue is and I never had an argument with them. However, sometimes the length of time I have to wait before someone comes is a problem.

I had a couple of other warranty companies, but the previous owner already had contract with HWA on the house that I was buying. I renewed for service online and Home Warranty of America's website was simple to navigate. However, I had some trouble with one of the pumps in my pool. At first, it wasn’t working and then all of a sudden, it did. But the latest person that came out charged me $75 when they didn’t do anything since there was nothing wrong with it. They just looked at it and adjusted something.

Home Warranty of America came with the house when I bought it. I usually submit a claim by phone and it has been acceptable. But for the quality of work done, some weren't worth the hoot and some were good. I would only get the contractors they sent out and some of those contractors were very questionable. I had a few where they had to send them back twice on one project and after the third try, we got a different contractor and got it fixed right. But when you have a problem, Home Warranty of America is a good system and I support them.

At that time, the house was 12 years old and I had a plumber come in. He was looking and he told us that our water heater was 14 years old and it was going to run us around $2,000 to replace it. When I lived in Jersey, I always had Public Service’s home warranty company. I figured it was time to go buy a home warranty. Home Warranty of America was the only one that didn’t bug me every 10 seconds on my computer or the phone so I went with them. Moreover, it was easy to sign up.

I looked up Home Warranty of America online. At the time I was looking for a provider, they were the only one that was licensed here in Washington. Also, I was looking down the road and HWA would also insure my septic system and heating system which are big ticket items if they go out. I'm really pleased that they are both covered. They have been excellent so far. When I call them, they got right back to me. So, I’ve got very good follow up from them. Plus, they’ve answered any question I’ve had. When I had to have a part replaced on a dishwasher, they took care of that, as they should. I also had a glass top stove where one of the burners went out. I replaced the glass top once myself but when the burner went out, they sent a guy out and looked at it. He asked me about my stove's model and told me that I could go buy another of the same model type and they'd give me the money for it. So they did. No questions asked.

I have been with Home Warranty of America for almost five years. Out of convenience, I renewed with them. I had submitted claims in the past and they were okay, until the last one we have. We are still in the middle of that one which I have been really unhappy with. Our heater wasn’t working so, we made a claim. Somebody came out and took a look at the heater. They said it was covered and would be replaced. And then, we got a list of five things that were outside of coverage. I’m in the construction business. When I moved out here from California, part of that I carried a mechanical contracting license so, I was very familiar with heaters and process. Everything that they described is simple requirements to install the heater. Pulled out almost $1,000, some of which I couldn’t believe cost that much.

I've had Home Warranty of America for probably 20 years and so far in most cases, the service has been satisfactory. I typically submit claims online for faster service. I get a follow-up email from HWA and a contractor is assigned. And if there's an extenuating an issue, I'll follow up by phone. We had a claim for an air conditioner before and the contractor that was assigned was going to replace it with what I call a piece of junk equipment. The claim dragged on for a long time so, I ended up doing a buyout settlement and I found a contractor put in the unit that needed to be put in a train.

I looked into a home warranty because of the cost of things. Say, my refrigerator went out. The cost would be $1000. We’ve been with Home Warranty of America for three years and they’ve been very good, and I had no problem signing up for the service. One time, we had trouble with our ice maker and I called in. We live in a small town near Sioux City, Iowa and the claims reps had a little trouble finding somebody to fix it, but they did.

I was a real estate agent in Las Vegas and I used to give home warranties as a closing gift to my buyers. I originally started out with a different company but there were a couple of bad experiences, so I switched over. Then, when I moved here six years ago, I decided I would continue with Home Warranty of America and we did. I had a claim and the experience was mostly good and some not so good. The customer service people were absolutely exceptional but the policy of Home Warranty of America was where it broke down a little bit.

Home Warranty of America has been simple and I've been with them for about a year and a half now. I submitted a claim before and the reps gave me good people. These people came over, they did the work, and the problem was repaired. I probably could have fixed the outlet, but I really did not have this little device thing that shows you what is going on with the electricity, so I did not do it. For single women, the warranty is a good thing to have. You pay whatever a month, but to me, it is for peace of mind. I call it my husband. I highly recommend Home Warranty of America.

We just re-signed with Home Warranty of America in November. We've submitted claims online for our air conditioner, garage door, water heater and our microwave. The claims for the air conditioner and the heater went fine with no issues. But, for the garage door, they wouldn't take care of the one part that was broken. It was an electronic piece at the bottom that they say they do not cover. So, we have to pay for it out of pocket. Also, we've tried to get our septic tank pumped not one, not two, not three, but four times and Home Warranty of America still hasn't done it because they couldn't find anybody in our local area. All in all, our experience with the company has been okay. Still, the biggest thing is the septic tank and for them to get on the phone and tell me to pay for it upfront and then send them the bill for them to reimburse me is totally inadequate.

Our real estate lady gave us Home Warranty of America the first year. They have several plans and I started out with a little one. I've since graduated to a bigger plan and they have been great thus far. The first six months we were at our place, the stove went out and HWA couldn't fix it. They couldn't fix it so I got a new stove.

My house was seven years old when we bought it and the Realtor said, "You'll get the home warranty for a year free and then after that, you pay." We thought it was just one year not knowing that you could keep renewing it every year, which we have done. We've had Home Warranty of America since we've been in the house. It seemed like every year, there would be something that would die so we kept it. It was a little expensive, but compared to what we would have had to pay to have whatever fixed, it was well worth it.

My friends got a good service with Home Warranty of America so I picked it up and it was an easy experience. I filed my claim online for an air conditioner. They needed to replace some small components. The only thing was it happened over the weekend so I had to pay twice the money or something which I was not aware of. But other than that it was all good and prompt.

We've been with Home Warranty of America for nine years now and when we first started out, our deductible was at $60. Now we're at a hundred technician's fee. I know that that was years ago but in the same aspect, $40 is a lot in addition to the $60 that I pay a month and I have a technician come out maybe once a year. American Home Shield's deductible is $75 and $25 is a lot. Despite that, we might be paying a little more but it does cover a lot more than American Home Shield. That's a plus. My second refrigerator and my second freezer downstairs are covered, whereas American Home Shield doesn't cover that.

My nephew told me about Home Warranty of America 10 years ago and I like how they would go about taking care of issues and what their guarantee was. I have submitted a claim for service and everything went right. They took care of me and I was very pleased with them. They're a great organization that takes care of their customers.

Our realtor had a positive experience with Home Warranty of America and recommended them. I was with another home warranty company years ago that was not so good so I was willing to give it a shot. When we initially signed up, it was fine 'cause it was part of our contract then my renewal went smoothly as well. I logged on to their website, pulled up my contract and hit renew. Then I selected my plan and they charged my credit card.

One day, my daughter talked about Home Warranty of America, that she had called for something, they came out, she paid $75, and they fixed it. Then, my electric stove wouldn’t heat although it would come on. And I said that maybe a home warranty will be something so that I wouldn't have to buy another stove so soon. I decided to join HWA. My daughter who lived with me called for the stove. The service was fine and it worked for a while but it went out again. I didn’t send in another claim for that because I had bought it from Sears just before they started going out of business. So I just went and got something else. HWA wasn't exactly what I expected but it seems to be okay because it gives me a peace of mind that I can have someone to call if something goes wrong.

Our company has 200 properties and we manage most of Nic's units and properties. We've got six contracts with Home Warranty of America in Miami. We've been with them for years and we've been automatically renewing our warranties with them. But the service has been absolutely terrible. The reps say that they’ll have the contractor call us. But it takes them two days to do that and we have tenants in there. If our tenants' washer is not working, then they can’t wash their clothes. If the water or the oven there is not working, they need to cook, so you can’t make them wait two days just to find out who’s going to go to see what’s wrong. In addition, sometimes we call Home Warranty and say that we pay this big amount, $700, to have their home warranty, but then most of the time they tell us that the part is not covered by the warranty.

I’ve been with Home Warranty of America for over five years. It was referred by a friend. Sometimes it takes anywhere between two to four business days to get somebody out on my property. But the contractors were courteous. They almost always fix the problem. And if they are unable to fix the problem they will replace it. But the only thing that I’m starting to have some level of concern is the price. I’m starting to wonder if I’m getting my money's worth.

Home Warranty of America is doing what they are supposed to do, but everything does not always go smoothly with them because when you have the third party, there is always some kind of problem. Still, they're okay with me. Before the winter last year, they came back and checked my sump pump that was not working properly. They replaced that one and although I had to pay something, I was satisfied with that.

I have been recommending Home Warranty of America everybody for years because they replaced a washing machine for me. But my latest experience really soured me, especially since I pay $62.08 a month. I’m very dissatisfied. On the first call that I made, they assigned a built-in vacuum cleaner company to come out here. And the person from that company called me and said, “We don’t do that. We told them and told them and told them, we do not do that.” But it was taken care of.

I had a problem with this garage door recently. The garage door was doing some funny things like opening on its own. And sometimes I go out in the morning and the garage door’s wide open or half mask. Something’s going on in the circuitry in one of those boards. And then, it broke the little small cables on each side of the door. I called Home Warranty of America's claims department and they didn’t have anybody here. So, I got a phonebook and found some people up here that do those things that are established for many, many years. But HWA found somebody else and the guy that came over was a very nice individual. The door was sitting there lopsided about six inches on the starboard side and he got it back down.