Home Warranty of America Reviews

We were purchasing a property as an investment property, and I wanted to have some guarantee that if anything horrible went wrong, we had some backing on repairs. We went with Home Warranty of America as their coverage seemed like a very worthwhile price for what we would receive. Signing up for HWA's service was very easy. I've submitted claims with them over the phone and online, and so far, both ways worked well. Their reps have been professional and thorough. Overall, HWA has great service for the money.

The recent callout for the pool heater didn’t go very well for us. We initiated a claim because the pool heater wasn’t working and Home Warranty of America arranged to send someone round there to repair it. They went around there, flipped the breaker on, waited for 15 minutes, said everything was okay and walked away. But as soon as they walked away, the breaker went down again. When I called the pool company that was assigned, they said, “If it’s working, it’s working.” But I had made it quite clear that the breaker was continually tripping so clearly, it was not working. Then they said that was all they could do. So I paid the first $75 to the company as part of the claim then I had to go out and get an electrician to solve the problem, which cost me more money. In this particular instance, the warranty didn’t do the job it’s supposed to do.

I had another provider who would not do the right thing for my AC in my previous house and to rub it in they refused to provide coverage. HWA came and looked at it and offered to replace it and there was a $1000 charge for me which was fine and it covered many things for me. I was very pleased with the service and decided to keep them for the next house I got. I have been using HWA for the last 6+ years and have recommended them to my Indian friends.

The realtor I was working with suggested Home Warranty of America. The services that they would provide were priced better than some of the other home warranty organizations I’ve looked into so I thought it was a good deal at the time. My experience with them has been good. We’ve had a couple of small claims and I usually call them up to file them. Their reps' customer service has been good and their technicians have always been fine. On one of my claims, HWA gave us a settlement on a microwave oven that had stopped working. There were no replacement parts for it at the time so we went out and purchased a better appliance. It took us a little more time than I would’ve liked to straighten that out with the settlement amount that they paid but I was all right and got it squared away. The other time, the garage door opener wasn’t working. Their contractor came out and fixed the issue quickly.

My wife and I purchased our home last year and as most home purchases do, ours came with a Home Warranty. We selected HWA without researching them first...BIG MISTAKE! Our air conditioning system went down about a month ago (we’re still without air). The first company that they sent out had a really young unprofessional technician that made my wife very uncomfortable from the very beginning. He looked at the system for about 5 minutes and then went to his van to sit on the phone for almost 45 minutes. He got out and let my wife know that the repair wouldn’t be covered by the warranty due to an improper installation. The system had developed a refrigerant leak due to high levels of acid and that caused the refrigerant leak. The customer service rep from HWA called me to confirm this diagnosis and let me know that this is in fact the problem and the engineers from the manufacturer even back up such claim.

We’ve had Home Warranty of America for about four years and the first time that the people came out and fixed the refrigerator, we liked it. That was two years ago and the interaction with the contractor was good. However, this time, the guys didn't have the parts for the freezer. The contractor knew that we put all the food in the ice chest and they took time coming back. It was two and a half days. So, we had a lot of meat ruined. They said they had to wait for the part. On the day the part came, they didn't get here until about 11:00 but they were supposed to get here at 8:00. They did, we hope, a good job. We also had air conditioning problems two years ago and HWA was not good to us at all but right now, we’re satisfied and the experience this time was great. It was not Home Warranty of America’s fault that these people took their time getting here.

My home warranty company didn't like paying out claims as much and they dropped me. I went to Home Warranty of America - they were my second choice. This is my second year with them and my experience with them has been terrible. I've had two claims. One was small and one was for fixing my pool pump. They did not have their own provider so they asked me to find a provider which I did. They did not send a technician because they didn't pay enough. When my hired technicians called in to get approval to do the work, the representative they spoke to said that essentially the pump itself that they were replacing would max out the amount at $1,000. I took that to mean that I was gonna get the full payout.

Both me and my wife are on a fixed income right now. We used to work hard and we had a lot of money coming in but recently, things have changed. I had surgeries and I can't work like I used to. My wife is having problems and so, between the medical bills and everything else piling on us, if something is to happen with our house like the furnace or something major, we would be screwed. So, it only makes sense to pay a little bit to get a lot.

It's valuable having a warranty on my property. Having one is what everybody is doing. A friend told me of Home Warranty of America. I had a good experience using their site. Some of their contractors were good but some were not.

My son told me Home Warranty of America. Dealing with their reps is good and I pay HWA every month. I've had one claim with them and they have been able to get it taken care of the next day. Since the service, everything works as normal.

We heard about Home Warranty of America from the people who manage our properties. I wanted to try a different company and decided to go with HWA. It has been two years since then and I currently have four contracts with them. Sometimes, I don't like the way they give me service. The contractor who comes, whether he does the work or not, charges $100 just to look at your issue. That is very hurting for the customers. If he does something and then charges us, that’s fine. Otherwise, that is useless and ridiculous. I've been with American Home Shield before and they charge $75 if the contractor they sent fixed the issue you were having. If the contractor wasn't able to, AHS would not charge you.

I have not had a positive experience with HWA. I purchased my home about a year ago. A couple months after moving in, I had a water leak that ended up causing water to flood my living room. I called HWA immediately. They quickly explained that there was not much they could do, as it was a Sunday. I adamantly explained that my living room was flooding. They showed no interest in what I was experiencing on my end- and, again, stated they could do nothing, as it was a Sunday. I had to contact a plumber myself- and pay out of pocket- to have the issue resolved. I was not happy with the service I received from HWA, but decided to give them the benefit of the doubt.

We inherited Home Warranty of America when we bought the house and we figured that we might as well keep the warranty going in case anything breaks down. When my furnace went out in the middle of a cold snap, there was a little delay in getting a contractor out. Another problem that we had was that HWA needed people to come out and specifically say that the furnace was really broken. Of course, the furnace was broken. It was not working. But it was almost as though they didn't trust the people they sent out to say that there was something wrong. The technicians who have come out have been fine though. Overall, HWA does what they're supposed to do. Having the warranty keeps me from having to worry about things. I can just call up, pay the fee, and the issue gets taken care of.

Last summer, our air conditioner went out. I saw a lot of reviews on Home Warranty of America and I thought they might not fix it, but they did. They came out and within two weeks, I had a new air conditioner. I was very happy with that. We've had them for about six years since we've moved into our house. Our realtor helped us out with signing up for their service. We've had several claims with them. And sometimes, I had to call the provider directly if nobody called me. But they've always shown up and everything is pretty normal after they've taken care of the repair.

I decided to acquire a home warranty just in case something goes wrong and when a friend told me about Home Warranty of America, we just used them. Signing up was easy and the professionalism of their reps was okay. When submitting a claim, I tell them about the problem. They tell me if I'm covered or not and then they take care of it.

We’ve had Home Warranty of America for over a year and we’ve used them two different times. I have used them for the air conditioner that wasn't working back in February and I was satisfied with them in the end. Much money was applied to the total cost, but we worked it out. It has been done and I have no complaints about it.

We’ve been with Home Warranty for many years and we've had a wonderful experience with them. Anytime we got something wrong, we called them and got a response right away. We had a refrigerator broken and they sent people right away. The refrigerator broke a couple of times and then they replaced it. Our dishwasher also got broken and they sent people to fix it. They replaced my cooler and microwave too. We also had a leak in our water heater and they replaced the whole thing. That was pretty pricey, but they came right away for that so we didn’t have to stay without hot water. Most of the techs are pretty professional.

I was purchasing my home and I had different options available for warranties. I did some research and because of the reviews online, I went with Home Warranty of America. Signing up was very simple, super easy, and they fully explained to me. I've had good and very simple interactions with their representatives. You call and they ask you what the problem is if you’re making a claim. The only issue is, in the very beginning it was hard to get in touch with them. And they were probably short staffed, but I haven’t had that problem in the last year.

We used it a lot the first year. We had a few issues with not being contacted back for several days with the companies they send out. We had to call 3 days without answers from a company they wanted us to use. It delayed us a week before we could get another company through HWA to come out to our house. It was worth the money when moving into a previously owned house the first year and got a discount. Next year they wanted a credit card on file to automatically charge you when it was time to renew. They gave us $50 off to renew.

Normally I do not have issues with HWA. But the way our situation was handled and the lack of concern by the representative, I had to write a review. HWA ordered the wrong AC unit which was discovered on Apr 4th when the service company came out. As of Apr 9th, I had not heard from anyone at HWA as far as an apology or when the correct unit will be ready. I called and expressed how I was upset I took the day off of work to be home and will have to take another day off of work to be there whenever the CORRECT unit arrives. So, that is TWO of MY PERSONAL vacation days that I have to use.

A family member recommended Home Warranty of America to me and I have been with them for over a year now. However, my experience has not been very good. I've had plumbing issues that had been done, but my oven and my cooktop are out and it has been over two weeks. We have to eat out and use the microwave. I call every 48 hours to find out and they are supposed to be ordering parts, but they never call me and tell me the delay or how much longer it will be. They don't tell me anything, although the customer service representatives can do as much as they can.

We bought a home and HWA was part of the selling package. The reps are good and when we submit a claim, I just pay the $100. It usually follows the same pattern, but it was disappointing a couple of times. One time, the people who came took all day to fix whatever it was and that wasn’t perfectly fixed, so we had to submit another claim, but it was after the cut-off for falling under that first claim. That was annoying, time-consuming and unclear. I’d like there to be some clarity in the window of time for a claim and HWA should vet their contractors to make sure that they’re getting contractors who understand that they need to be efficient with their time when they're going to someone’s house to take care of their stuff.

A lot of the companies don't offer standalone freezer coverage and you have to pay extra for it. Moreover, a lot of companies don't even offer it for free. Home Warranty of America was the only company I could find that would give me freezer protection. I've been with them for 18 months now, and I've filed two claims for two different toilets thus far. We haven't had any problems whatsoever and usually, the contractor comes out the same day. It was funny because he came out the first time, and then the second time he came out, he said he was here before. He was very professional.

I have been with Home Warranty of America for quite a while which was the reason why I continue to go back. I've been very satisfied with them. Depending upon which claim it was, the interactions with their reps for the most part, were satisfactory and congenial. However, they have a very limited supply of providers and I don't know if it's just in my area. I hope it's not the same way everywhere but I'm sure in the bigger cities, it might be better. The gentleman came from 17 miles away with the last claim that I had and the one before that, the guys from Harrisburg came from 45 miles away. I was tremendously satisfied with both of those.

I had a friend tell me about Home Warranty of America. We've been with the company for about four or five years now and my experience with them has been good. I am getting all the services that I thought I would. I call over the phone to file the claims and the interactions that I've had with the representatives have been all good. They give me a time when the contractors are coming and they are usually here within that time. The technicians that they've sent out have been good and their professionalism and quality of work have been 100%. I'm happy with the technicians and sometimes, I wish I could get the same one back. Everything has been going fine with Home Warranty of America. It is a good company and I renew every year.

The previous owner of this house recommended Home Warranty of America. She had it already, so I continued it. Signing up for this service was very easy. But when I submit a claim and I describe the process to them, sometimes, it takes a bit longer than I’d like. The vendor that they’re going to send out here contacts me, but then that vendor also takes some time to get back to me. I understand though that there’s gonna be a bit of lag time. Sometimes it goes very easy, and sometimes it’s a bit more awkward. I would have liked a more streamlined way of making a claim, but with HWA, it probably takes about an hour from start to finish. The kind of interaction I share with the contractors varies on the contractor. Some are very good and very polite, while some are rather annoying. Nevertheless, the quality of work done has been pretty good and I have no complaints.

I researched a number of competing companies and decided that Home Warranty of America is the best company for the price. Majority of the time, my experience with their reps has been very positive. There had been a couple of instances, however, that I had to go over the original customer service to get the service that was required. They misinterpreted the contract, and they said something wasn’t covered when it should’ve been covered.

We’ve had a leak in our tub and put in a service request three months ago. The first plumber who came out collected a service fee and did nothing else, saying we had to cut a hole in our wall to access the pipes before he could provide service. When I read his customer reviews online (terrible), and coupled with the fact that he made our tenants uncomfortable, I requested a different provider. Big mistake. This guy came out once, also said I needed to cut a hole in the wall (which we did! Hiring a carpenter to do it at our own expense!) and has since then refused to answer my calls.

Home Warranty of America has been very good to us and they are always there to help us. My husband calls them up when submitting a claim and the contractors that come out are good, although there was one time for the refrigerator when the guy said he would come back and he never did. So far, we have to wait and eventually they will get it fixed. We are satisfied with Home Warranty of America and I'm glad I have it.

We were concerned about our air conditioning unit. It was at least 18 years old, so we decided to acquire a home warranty. Signing up with Home Warranty of America was very easy. I just had to answer some questions online. Their reps were very courteous and submitting a claim with them was easy. Navigating their website was a little tedious at times though. I'm not very computer savvy. But other than that, my experience with their contractors was excellent and I have no complaints with their quality of work.

Home Warranty of America came with my purchase of the house and I decided to get it for the sense of security that I am covered. I normally submit a claim online and the website is user-friendly. Home Warranty of America usually sends me to a contractor, but sometimes, it takes a couple of days to get one out. I would prefer to have them out there the same day or the day after I call, but there were times when they didn’t go out until around a week or so. I just wish I could get better response time from the contractors. Some of the contractors are responsive, while others never call me back, but they get the job done for the most part.

Claims have been easy to do with Home Warranty of America and their representatives on the phone have been good. However, sometimes they do not send the best people to fix the issues. The plumbing ones have not been ideal. There was a delay in getting to us or they didn't contact us so we had to get somebody else to come out. But overall, HWA’s contractors have been good, like the ones who came for the garage door.

We have a home that we've been in for 15 years, so we just figured we'd have things needed to be covered. Submitting a claim with Home Warranty of America has been very good. They've been very quick and they've responded. Also, things have always been covered. We've had a couple of different repairs done and the contractors' quality of work has all been good. Having this warranty is very valuable.

I purchased my home and it came with a HWA warranty. I had an issue last fall with my AC unit. I made a claim and was told I would be contacted by service provider. No call was made. I contacted the service provider and they informed me they do not work with HWA and have tried to be removed from the list. Long story short I now have to use another provider and costing me more than the $75 service fee. I am now on the hook for $2200 of the repair. Cannot recommend this company.

I’ve heard about Home Warranty of America through a friend. For the most part, submitting a claim to them has been painless. One time though, they sent a repair company that was ridiculous. The washer wasn't working and they came in and looked at it, literally, just visually put the eyes on it. They didn't turn it on, didn't troubleshoot, didn't do anything. They didn't even put the power on and they told me that the washer needed a motherboard and that they couldn’t fix it that day. They also told us that they needed the $75 and that they’d get it done in about a week to which, I told them no.

When I first purchased the home, it had the Home Warranty of America warranty already on it and I really liked the service, so when it was about ready to expire, I renewed it. Submitting a claim with them is easy. I just call them up, tell them what's wrong and they'll look it up to see if it's covered and so far, it has been covered. They then tell me who's gonna come out to check and they give me that company's phone number. They even send me an email so I don't forget who it is. They also say that if I don't hear from these people over the next couple of hours, I can call right back, which I always have and I've not had an issue with that either.

Home Warranty of America was recommended by my realtor when I bought the house. The sellers paid for it and I kept it. HWA sends out a notice that their service will be renewed, so if I want to cancel or change anything, I’m given plenty of time to do that. I’ve only done one claim this past fall but it was fairly easy. I went online and started it, and then I called them to follow up on it. My heater was broken and they got somebody out quick and he fixed it. He was very educational. I had questions while he was doing it, and he was very knowledgeable about what he was doing and very open to telling me.

When we bought our first home in 2006, Home Warranty of America had one year free home warranty. We put a warranty on our property because it’s easy to be able to get someone to come to fix something. So far, I had a good experience with HWA's service reps. Some of the companies that came out with them seem to be knowledgeable. While there may be one or two that's iffy, my experience was fine overall.

I have had home warranties for several years and this is the first time I've had an issue where the standard operating procedures of the company and lack of accountability of employees has caused me to question if the company stand beside the vision they have placed on their website. In January 2019 during a history making polar vortex in Bloomington, IL. we had a furnace issue in our new home. I called HWA following the process for service to be requested. They indicated it would be 24-48 hours until we may receive a call for service to be scheduled. I inquired about using a local vendor and paying for the service if HWA has a reimbursement process. Fortunately, the answer was yes. Everything at this point is going smoothly and HWA is standing beside their product. Our work was completed and paid for by me on January 22, 2019.

We've been with Home Warranty of America for eight years now. We use them two to three times a year and it's always a good experience. Just two months ago, we filed a claim for a plumbing issue. Submitting the claim was a fast and easy process and the rep I talked to spoke to me in Spanish. That was great because my English is not very good. I was so happy. The day after that, a contractor came. And the issue got fixed.

We already had a home warranty but we decided to shop around and look for a new one. We landed with Home Warranty of America due to the coverage for the cost versus what we were currently paying. We normally called when we submitted a claim. It was a simple process and it was usually fine with the claims representatives.

I had a plumbing claim with Home Warranty of America. I was out of town working, and my mom was keeping the house. The tub in the kid's bathroom wasn’t draining. The guys who went here did not clear it all the way out. When I take a shower, I want all the water to go down but it’s just coming out. HWA were able to locate us a plumber and get somebody to come out within a reasonable amount of time.

Please please please, if you have to purchase a home warranty, go anywhere but Home Warranty of America, Inc. They are PATHETIC to say the least. PATHETIC SERVICE. This is the home warranty that I received when I purchased my home. Shortly after I called in for a plumbing issue. 3 months later, same issue. Every 3-5 months for the last 2 and a half years, I’ve had someone out for this same issue. I’ve paid $100 deductible every single time. The last time, I decided to seek help outside of the warranty company. The warranty company agreed to reimburse me as long as the diagnosis was called in by the plumbing company.

I’m not happy with Home Warranty of America at all. When we first started, the interactions with their reps were fine. Now, they're horrible. Their price and what they cover have gone up. When the repair guy came out for the water heater, they couldn't fix it until they got a reply back from HWA. It was ridiculous. And when the repair guy came out for the garage door opener, he said that due to its age, it would be better just to replace it. We were told that HWA couldn’t do that and they just had to replace the board. And so it’s gonna break again. HWA is not a good quality company anymore. I wouldn't recommend them to a single person.

When I purchased the house, Home Warranty of America came with it. I compared their rates with the other companies and for the most part, Home Warranty had better rates. When I submitted a claim over the phone, it was quick and easy. The interaction with the reps was good and their professionalism was great. They tell you when the contractors would come. Also, the tech who came over was professional, courteous and down-to-earth. I recommend HWA to others.

Signing up with Home Warranty of America was easy and their reps were okay. I usually submit claims online and they usually respond within a day. Contractors usually come out within a couple of days and their professionalism and quality of work are great.

I filed a claim for an air conditioner last summer with Home Warranty of America and they sent someone over and it wasn’t fixed. They said they were gonna send someone else or see about getting a new air conditioner but after that, we never heard anything back from them. I called them week after week after week because it was during the summer, 100-degree weather, and nothing. They said that it was being worked on and that someone is gonna decide. I ended up having to get a new unit myself. Their claim process is easy and I have had a couple other issues where they responded quickly but since the air conditioner is a major appliance, they just never did anything about it. I definitely wouldn’t recommend Home Warranty of America. They need to respond in a timely manner.

SAVE YOURSELF THE MENTAL ANGUISH AND DO NOT USE HOME WARRANTY OF AMERICA. I have rarely worked with people less interested in helping you. I had a basic service request for a leaky dishwasher that has taken 2 and a half months to fully handle. Initially, the technician they sent out told my fiance and I that the leak was due to an issue with the door panel and he would submit that, but would advise that the repair would be more expensive than it's worth and suggest we get a new dishwasher. Sounds perfect, right? Except the tech never submitted the request.

I used to be with American Home Shield. I looked at Home Warranty of America's reviews online and I used them for one of my two houses. I had no concern, so I moved my other house towards HWA. I had a very good experience signing up and the guy I dealt with was helpful. I had been with them for four or more years now. Submitting claims was usually very easy, but six months back, they had an issue with their website, so I struggled a lot to submit any claims online. The contractors in our region are good, but I prefer that when I have a contractor at home, the same one will be coming back if I like them. It would also be good if they can do it online. I will definitely recommend HWA to a friend.

I would not recommend this company to anyone. And this is not this first issue I have had with them. I pay for extra coverage for exterior plumbing and sewer issues on top of standard warranty. My home has flooded 3 times and this time the plumber actually is trying to find the problem. He requested that they pay for a camera to diagnose the problem. And guess what!! It was denied! They said it was outside home. Well, number one I pay for outside coverage. Number two they can’t diagnose this problem without a camera. So, once again, they are messing me around rather than being a respectable company and taking care of their customer according to the contract I signed up for. So now it is just a matter of whether I hire an attorney or continue to let everyone know what I think of this company both online, via channel 2 Works For You and verbally.

We’ve had Home Warranty of America ever since we bought our house 12 years ago and they've always been reliable. They stand up for their word and they do what they're supposed to do. Submitting claims over the phone is easy and everyone I've ever spoken to there have always been very nice and helpful. Plus, the contractors that they have sent were very good except for one but they sent someone else out and I was very pleased after that. Home Warranty of America is an excellent company and I would recommend them.

I’ve been with Home Warranty of America for about nine years now and I normally submit my claims online. I can find something right away on their website. I’ve had problems with plumbers though and I’ve asked HWA to send a couple of other people and they did but I never had a good plumber come over. But it’s not the representative’s fault. They’ve been really responsive and I've had a pretty good experience with HWA.

I bought a house 4 months ago with 13 months Platinum plan. I filed claim regarding to roof leak and water leak a month ago. I have to make multiple phone calls and live chat regarding our claim status but all of them declined. The company refused to give me copy of report from vendors they sent to inspect the house. They just told me that my claim is not approved. I have no idea what is issue with my roof leak either water leak and why they refused. This is very bad reputation.

I contacted HWA regarding a inoperable ceiling fan. The light works fine but the fan just has a low buzz when you try and turn it on. I contacted HWA on 2/20/19 to see about getting someone out to fix it. Within 24 hours I was sent an e-mail with a claim number and a contact name of a firm that would handle the repair. The e-mail indicated said company would contact me with 1 business day to schedule an assessment ( this was the only positive) 3 business days goes by so I contact the firm and they state that they do not work with HWA but it is not worth it to try and fix the ceiling fan, just go to Lowe's and buy a ceiling fan and they will install it for a service fee of $175.

How many people are concerned with the size of the hot water heater in a house that they are in the process of buying? Most reasonable people are worried about the items on the inspection and the disclosure. SO maybe it's time to rethink buying a “home warranty.” If they don’t want to cover the appliances that are connected to the house as part of the transaction, they should NOT accept full payment for a house full of appliances.

When we purchased the home in 2015, Home Warranty of America was recommended by the Realtor. We decided to put a warranty on the property since you never know what you would run into. Signing up for the program was not a problem at all. They did all the work and I just got to renew it after the first year. When I submit a claim, I do it online and their website is easy to use. I've done three claims and there was one situation where I never got a response from the contractor. I followed it up with an email, but I just canceled it eventually. It was an issue we were having with the garage door, so I took care of it myself.

When I closed on the house, part of the transaction was Home Warranty of America and I had a good experience with them for a year, so I decided to stay. I file my claims online and navigating their website is easy. They get in touch with me and then move forward. They usually send contractors within a day or two which is prompt. During the cold days of last year when my heat pump went out, Home Warranty of America sent out people the next day. I had another problem with my dryer and that was a couple of days but it was still prompt. It exceeded expectations. Plus, the contractors were very courteous and respectful. They explained to me what was going on and their quality of work was very professional. Home Warranty of America made my life easier. It released some day-to-day stress of not having to worry about what's going on in our home and I can focus on my work. I'm very satisfied with them.

Submitting claims to Home Warranty of America is easy online but I'm dissatisfied with our most recent claim. When their contractor was trying to look for a leak, they put a hole in it and said it was gonna be covered but it wasn't covered. Other than that, I usually have a positive experience.

Filing claims with Home Warranty of America is difficult on weekends. Sometimes, if I need to submit something on a weekend, the response is, "We don't have anybody here right now. We'll get back to you when we can." But on a weekday, it's not so bad. Also, the contractors that they’ve sent are fine but their process needs to be improved in terms of after the claim is made, getting it approved, communication with the customer, to then getting the timeliness of getting parts after the contractors come out, and getting approval for what the contractors recommend to fix the problem. The last claim I had was mishandled and I'm still a little upset about that.

I will begin with our first week in our new home. On day 6 my husband got into the shower only to find that there was no hot water. Long story short, he figured it was the hot water heater. I made my first call to Home Warranty of America on day 7 in our new home. Initially the process seemed efficient, although they did not actually get a plumber to our home until day 8. We live in Las Vegas. No shortage of plumbers here. So the first company came out and determined that the hot water heater was a no good. He had the conversation with the Home Warranty of America representative from our garage. She informed him that they would need additional time to approve that and he should leave and they would contact us. I did not hear from them that day.

I've been with Home Warranty of America for eight years now. The home warranty was given to me when I bought the house so I continued on them. I kept it as it is and my experience signing up for the service was unexpectedly good. Submitting a claim is so easy too. I do it over the phone and the representatives are perfectly knowledgeable in what they are talking about. The contractors even call me within two hours sometimes and everything is perfect when I'm dealing with them. My experience with this company has been the best.

I have had multiple claims with Home Warranty of America related to plumbing and water issues. I have found that, generally, the issues are not covered due to the fine print of the contract. I've also found that for stuff that is covered such as clogged drains, the network of plumbers that Home Warranty of America has access to has struggled to fix the issue in a timely manner. In at least two cases, the initial plumbers were not able to fix the clogged drains and that took multiple days. Then, for a specialist to come out and redo the drain again, that took a couple more days. About eight months later, I found the same drain still having problems. So, I didn't even bother using the Home Warranty plumbers and instead, I called a plumber out of the phonebook and the service was much quicker and effective.

Updated on 3/29/2019: It getting better. They did get someone out here to look at the furnace. Which is greatly appreciated so I probably will keep my home warranty with this company and soon as this whole issue gets fixed I will do another review and put 5 stars for this company.

I had an emergency claim for my boiler during below zero temperatures. The tech that came was entirely incompetent and did more damage to the system. The after hours support from HWA was horrific. I was without heat for almost two days before I was approved to call my own tech, who had to get parts and took another day and a half to repair. The result was almost $10,000 in damage from broken pipes.

I'm a Realtor and I bought two Home Warranty of America plans for properties that I own. Signing up for the service was very simple. I just did it through the title company. HWA kept billing me for something though and then they said that it was all taken care of but they billed me again for it. But I got it straightened out. The guy there told me that it was because their computer system has changed. Also, I re-upped them but the guy said that the computer would not automatically do it. He was just putting it in there that I was considering it because that's what it was but they just re-upped it and it was okay. They're billing me by the month now instead of having to pay the whole thing and although I did not ask for that, that was nice.

Signing up for HWA was pretty easy. Thus far, their claims process has been straightforward for us. We’ve had some ups and downs with their reps, but for the most part, working with them has been all good. When we submit claims during the week, we get a contractor out within a day or so. Sometimes, we wait a little longer over a weekend but still, they usually come out within a couple of days. I haven't had problems with any of their techs.

We're a property management company and have a lot of properties with a lot of warranties. For one of the properties, a claim with Home Warranty of America was called in for a heating unit. Then the vendor called to schedule an appointment and they were dispatched within 24 hours. It was really quick. They had to come back with the parts and they got the issue taken care of. I was very happy with Home Warranty of America.

We did some of the cost that goes with home ownership and put a warranty on our property. Having one is very valuable. It saves us a lot of money. We've been with Home Warranty of America for over 10 years and most of the big things we have in the house have been covered. There have been very few things that were not covered. Besides that, the reps have always been courteous and professional when we submit claims over the phone.

I submitted a claim for plumbing leaks in a toilet and 2 faucets. I asked that the claim be assigned to a specific service provider that I used in the past. The original claim was incorrect. I had to spend considerable time on the phone to clarify. The service provider explained that I needed to replace the faucets and the toilet. HWA denied everything and re-assigned to another service provider.

Home Warranty of America's contractors would come out for service a couple of days after we report the issue and would notify us when they're on their way. The last repair guy we dealt with was very polite and professional. His service was excellent too. He explained what the issue was and what needed to be done, and he cleaned up after himself.

I bought a house in 2012 that was six years old and it has a pool and two zones of heating and cooling. I had more things to worry about than I usually do. My realtor suggested it was a good idea to purchase a home warranty policy and I decided that it would be a wise idea. I went online, reviewed various organizations and selected Home Warranty of America.

We've always had a home warranty on our home and submitting an online claim with Home Warranty of America is not a problem. However, the warranty is not working as advertised. We've been declined for various issues and vendors are not calling or showing up. After paying whatever fee it is to have somebody come and do something, I've had to call and have someone outside perform the work and complete it. Home Warranty of America doesn't do anything and their reps who seem to be in another country do not have a good grasp of the English language.

We moved a year and a half ago and the second house we bought did not have Home Warranty of America. We had another warranty and we cancelled it, and we moved over to them. It’s very easy to make a claim. You could do it all online and the vendors that they work with are very responsive. They respond within eight to 10 hours. We like the option of monthly billing and it's also very easy to do. The claims we've made have been fairly straightforward, and they’ve been handled very well. I’m in Phoenix and air conditioning is a big issue out here, but they have a good network of service people.

My hot water heater went out around the beginning of January 2019. HWA sent out a plumber a week later. That plumber said he could fix the problem but HWA would not let him. HWA then said they had to send out another plumber... Why they sent out one that couldn't help? I have no idea. Next plumber comes out a week later. It has been over two weeks now. This plumber tells me that there will be "extra fees" and that HWA will not cover the service in full. I am frustrated but after a few hours on the phone with both HWA and the plumber I agree to the charges. HWA says this must go through their "claims review team"...whatever that means. I don't hear anything for a few hours so I ask the plumber what’s going on but he doesn't answer and my wife tells me he has left!

I've been with HWA for 14 years and up until this year, their people that had been out were always doing a good job and trustworthy. When my refrigerator went out it took me two and a half months to get a refrigerator. The first one that was delivered wouldn't fit so they took it back. They couldn't get another one until they got it to the warehouse. And then, it took more time to get that delivered too. The people didn't call me back and get me updated on what was going on. So I was not happy this year. But other than that, I've been very pleased with them.

I submitted a claim on 11-20-2018 and as of today 3-5-2019 I am still getting the runaround from the claims department and no repairs have been made, at all. I am out the $100 for the repair company to come and assess the problem, but I am now going to have to have it fixed by someone else because I need my stove. DO NOT BUY FROM THEM. Go read the BBB and all the 1400+ complaints submitted.

I bought a house in 2015 and HWA was part of that purchase. I had a bunch of problems with that house -- electrical, with the oven, a bunch of things went wrong with it, and all was taken care of under the policy. So when I bought this house last year, I asked for the home warranty again because I've had a good service. Their reps are very pleasant and quick to respond. I go on their website and fill out the little online request for whatever is wrong with the house. It is very easy to navigate and then I have someone who’ll call me back. As a matter of fact, I kinda messed one up a couple of months ago when I clicked the wrong box. I called up and they responded right away. The longest that a contractor had come was five days because the weather was really bad, but mostly, it was a day or two and they had been professional.

Home Warranty of America’s mission statement of… ”simplifying the lives of our customers and helping them immediately, in times of great need and uncertainty…” is a stark contrast to what you will experience working with them. In fact, if you read their reviews on Consumeraffiars.com you will see a common theme of customers experiencing everything from dishonesty, unprofessionalism, and complete lack of transparency. Unfortunately, we are one of these customers. Here is our story.

We bought our new house and was given Home Warranty of America as our company through our lender. We should have read the reviews and done some research on a better warranty company. We have had two separate plumbing blockages and two separate plumbing companies contracted with HWOA come to evaluate the issues. Both contracted plumbers spent less than 3 minutes evaluating the blockage. They promptly collected our $60 co-pay and said the only way to unblock the pipe is to go through the roof to access it which is conveniently not covered by HWOA.

When HWA was presented to us, we did a quick search, and everything appeared to be sufficient, nothing derogatory that jumped out at us. So we made the decision to purchase it, plus it was our first used home, and we thought it was a good investment to protect the stuff that way. We used the warranty a couple of times and the service has been great. They’ve been timely so we do continue to purchase it every year and this is our fourth year.

Signing up with Home Warranty of America was not difficult and I've been with them for about three years. My claims are handled by a property manager. I've had mixed interactions with Home Warranty of America's customer service. If I had done my homework better, my negative experiences with them could have been a little smoother.

We had made two claims to Home Warranty of America so far. The first one was about a garbage disposal that worked once, and the second time we turned on the switch, nothing happened. The contractor came, and we had to pay the $100 fee for the mechanic to come, and they replaced the garbage disposal, and they did that very quickly.

Submitting a claim to HWA is very simple and easy. Everybody has been professional, and they usually give a time when the contractor will contact us. I’m very satisfied with them. The warranty is worth the money.

Home Warranty of America was recommended by somebody that we had interaction with in terms of the purchase of the home. And we’ve now been here for about two years. Our house was built in '91, so most of the heater, washer-dryer, and all those things were fairly old. So eventually, they will all need either replacing or repairing. But right now, everything's fine.

2 weeks after being in our new home we had a water back up after doing laundry. We placed our claim to HWA on Feb 15 and referred us to Mount Plumbing. Our first appointment was to be at 5pm Feb 19th. No call no show from contractor. Called and got a new appointment for 5pm Feb 21st - technician did not have what he needed to fix. 3rd appointment set for Feb 26th 5pm - technician finished his job early prior to our appointment came to my home 1 hour early and decided he did not want to wait for us to be home at 5pm. I had been in contact with HWA to let them know the service or lack of that I was having and my option was to find my own provider and pay upfront and get reimbursed and it may not be reimbursed for the full amount paid. Ridiculous!! I feel bad that the previous homeowner spent the money to purchase this and it is a joke.

The realtor when I was buying my house gave me a list of five different warranty companies. I compared the different things that were covered and it seemed like Home Warranty of America covered more. Also, the companies were all the same price-wise. The sign up with Home Warranty was easy. Last year, I had to have my hot water heater replaced. I paid extra when I upgraded the plan on its renewal. Home Warranty was supposed to have the option of doing the tankless. But the guy who came out said tankless wasn’t an option and that I wasn't allowed to have it.

February 13th my furnace stopped working. I called that day and a technician came out the next day. Had he been able to complete the repair, things would have been great. Unfortunately, a part was needed and this is where things went sideways. February 15th I call HWA to see if the part was approved. I was told they got the information from the repair company but couldn't tell me if the part was approved yet. Monday February 18th, I call HWA and get told the part was approved but they didn't have status about it being ordered. February 19th I was told the part was ordered by HWA (the HVAC contractor apparently doesn't get to order the parts - who knew?).

Everybody should really have a home warranty so if things break down, you won’t have to pay a lot of money having them fixed, especially ones that you don’t have insurance on anymore. Our house and a lot of our appliances are not that old. But with the ones that we might need to have fixed, I thought it was a no-brainer to get a home warranty. It was very easy to sign up for Home Warranty of America. Their reps were excellent. They were very professional and courteous.

HWA made us wait for over a week (snow on the ground) for a heater repair. They then refused to pay the amount and would only cover 25% of the actual cost. It's been 8 weeks and still no money. My husband has called almost every day and emailed and still cannot get a straight answer.

Every time I had a problem I would call HWA and their reps have been very polite and very helpful. Usually the same day or the next day the repairman would call, make an appointment and would come out and they would fix it. And if it was not fixed properly, then they came back and I didn’t have to pay a second time, if it was the same, exact problem. So far, I've been happy with their service. But if they could lower the co-pay that would also be nice.

We had to replace the air conditioner of my rental property. We tried for months to get HWA, all during the summer when the air conditioning could have been very well used by the poor tenants and they hemmed and hawed and said this and that, and I just wasn't happy with how that was handled. They gave us $400 but it was $4,000 that we had to pay. So big difference. They should have paid for at least half of it, if not more.

When we first moved in the house 13 years ago, Home Warranty of America was presented to us through the realtor. We signed up, gave them a check and that was it. It was pretty simple. We’ve had good results with them and I'm happy with what they've done. They take care of stuff well. I just call them and they send quality people out, and they take care of it. Also, the techs don't give up. They keep going until they get the thing fixed, and that's greatly appreciated. If it was something major like a washing machine or air conditioning, they would make it happen that day.

When I bought my house, Home Warranty of America was part of the purchase. I've been with them for three years now. It is the first home warranty I ever had and I don’t have issues with them. Some of the claims I had were for my water heater, AC units, and the last one was for my stove. Everything has been speedy for the online claim process. If I make a claim, I usually get a call within 48 hours so it’s great. Also, their vendors have been great. They’re knowledgeable and helpful in everything.

They have done nothing but lied and given us the runaround regarding reimbursing us on this claim that WE had to pay for out of our pockets. Do not believe these reviews that are 5 stars. Look at the BBB claims and Consumer Affairs and GOOGLE reviews. They are AWFUL and dishonest.

So they finally decided after they sent contractor to my house that I needed a new dryer. Their contract states they will replace with a dryer with same functions or equal value. However my 2000 dryer with steam and over 13 cycles, they tried to replace with a dryer with 3 cycles nonstackable which I could not use. They refused to correct after over 30 phone calls and emails. THEY ARE DISHONEST!!! THEY DO NOT CARE ABOUT THE CUSTOMER. So I finally cancelled with them and am seeking a new home warranty company.

I’ve probably had one of the worst experiences possible with these people. They owe me money on a claim and have not paid out. (It’s been 6 months.) I have to call constantly. They always say they’re going to send out the claim money (I’ve even been told they are expediting it) and they don’t. They have even tried to transfer cost onto me that they were being charged by their vendors. Home visits are supposed to be $75 but when their contractors charge them more, be aware, that they will try to transfer that cost to you. I’m about a month out from my policy expiring and I have no hope that I’ll receive any of that money. I think they are preying on new homeowners. Save your money.

In July 2018 we purchased a house in Phoenix, Arizona in 116°F weather. A home inspector tested our air-conditioning system and indicated that all inspected components of the air-conditioning system were acceptable, and made no recommendations of repairs. A 12 month warranty with Home Warranty of America was obtained with the purchase of the house. We ran the system heavily all summer and paid sizable electrical bills but were always pleased with how quickly could cool our place.

We've had HMA for 9 years now. We have everything covered in our contract except things we don't have, like a pool motor, etc. The first call was for septic pumping, which went without a hitch. The second was to repair an air conditioning motor. This went without a hitch. The third call was for a leaking roof. HWA could not find a vendor in our area (Springfield, Mo) to do the job, so asked us to contact a vendor. There are several reasons HWA couldn't 'find' a vendor, which I'll point out shortly.

I am a current customer who is extremely disappointed with the trustworthiness of this company. Long story short - I was approved for a project for about 1600$ by this company’s customer service. When the project was over and I sent HWA the bill from the contracting company I worked with - I was reimbursed 188$! Reached out to their customer service many many times stretched over months but they always gave a standard textbook answer about an auditor evaluating the enormous work that was done to equal 188$. Having wasted so many hours with this company I would like to give it a huge thumbs down.

What can I say, without any emotions involved. I've had my furnace broken for 1 week now. I've put in the claim as soon as it broke down and still do not have this issue resolved. As soon as it broke down I called and filed a claim. I received a claim number and the service provider that would be doing the job. The next day the service provider came and assessed the situation and confirmed that my furnaces is broken down and would need to be replaced. He called it in to HWA and said it should be done barring no issue in the next few days. Here is where it got complicated.

Updated on 02/17/2019: In my last review I described fraudulent and incompetent service from Home Warranty of America. Their response was evasive and had inaccurate information. The parts WERE AND ARE UNDER WARRANTY. HWA has made NO ATTEMPT TO RESOLVE the issue. I had a second claim for a kitchen electrical repair. They sent a dishwasher repair person the first time - cost me a $60 house call fee and he was not qualified to fix the problem which I had told them was electrical. HWA said they would send an electrician and cover the $60 house call fee. It took a week for an electrician to call. He canceled three times in 9 days. Finally, when he was on his way over he texted to make sure I had the $60 cash for the house call. I said HWA was covering it - he called them and was told they would not cover it. The electrician never showed up.

I filed a claim 01/16/2019. Heater not working. As of 01/30/2019 I am still calling them trying to get heat in my house. Each time it's call the vendor who never calls me back. Crappy company. Please choose someone else.

The sales reps for Home Warranty of America were good and it was easy to submit a claim. However, I had a terrible experience with the contractor. I had them out in October for a simple drain clogged fix and the guys didn’t know what they were doing. They said that HWA doesn’t pay them anyway so, they were gonna be here for three to five minutes. They badmouthed the company. From claim to claim, the service was horrible.

I've been with Home Warranty of America for about five years now and whenever I need to file a claim, I call them up and talk with somebody that talks back. Then I give them my contract number and tell them what the problem is and they have somebody contact me. The people that they send are knowledgeable. They know what they're doing in their particular field. Home Warranty of America reacts with me as a client very well. I would recommend them.

I bought this PLATINUM warranty when I bought my new home. I have since filed 3 claims: 1 garage door opener, 1 clogged pipe - kitchen, 1 circuit breaker box. The first took DAYS to even get a vendor out to the house, and only after I filed a second claim on the same issue, made innumerable phone calls, and called 3 supervisors. After the work was completed they claimed I didn't pay the vendor and billed me repeatedly. It took numerous phone calls to correct. Issue 2 was a simple call for a clogged sink. Again DAYS to process the claim, more DAYS to find a vendor. Claims I didn't pay the vendor the deductible at the time of visit, but only AFTER I filed claim 3 for the circuit box.

I called in regards to my claim on my furnace. To start, HWA (Home Warranty of America) gives you no say in who comes to your house. Luckily, the technician that they sent was amazing. There is an up front fee of $100 for anyone to come and look at any issue with your house. The technician said that our house needed a new furnance. HWA called me to discuss what the technician had told them and the guy from HWA said that the support team decided I didn’t need a new furnance and that a list of parts needed to be replaced. He listed 5 parts that “were not covered” and that I would need to pay over $600 for the parts before the technician came to fix it. He wouldn’t tell me how much HWA was paying towards it being fixed or even what parts they were at least going to cover.

Home Warranty of America was recommended by our management company. Signing up for their service was very easy. We’ve been with HWA for five years. For the most part, filing a claim with them was good. There were incidents we had a few problems, like the vendors not showing up or did an incomplete job, but HWA worked it out. I am satisfied with the job they do, but they need to be quicker. HWA had pushed our rate. Initially, it was 50% and then it passed 100%.

Called to file claim against water system (well). I had no water coming into my house. This was the evening of Dec 20th, 2018. They assigned a property mgmt company to call me. I argued with them on the phone that they are not qualified but the HWA rep insisted that they are. That company called me that night, after 6 pm. Because I could not point out each piece of my well system they would not send anyone to my house! I had out-of-town guests at my house Christmas weekend. Friday I called a local well service company who came out that day, replaced my water well pump.

My wife submitted our claims to Home Warranty of America over the phone and one time, it took two days to dispatch a technician. It was four days the other time. The reps were always responsive and the interactions were good. The contractors were knowledgeable. They tried to fix the issue but later found out that the unit needed to be totally replaced. We like the warranty and we would recommend Home Warranty of America.

Home Warranty of America used to be fine. However, they don’t follow through on what they should be doing, and they're not fair all the way. They mistreated me, especially when I called and I felt like a fool. When I had some problems, there were a couple of people that were very nasty about it. They gave me a claim number to call some other company to come out and try to repair my air conditioner which could not be repaired. I tried to tell them and they said, “We don’t have anybody to send over there, so we’ll give you a claim number.” The company that came would not honor the claim number as they said they’ve had some bad experience with HWA. Also, HWA did not call me to see if I wanted to renew my contract. They just automatically used my account and renewed my contract. They put it on my charge card and I did not like that. I'm very dissatisfied and I’m not renewing my contract with them.

Home Warranty of America was recommended to me, and I've been using them for a year now. Once, the cord on my washer burned out and so I filed a claim with them. They took the claim and handled it in a timely manner. Tim was the tech who came out. He was very pleasant and he did a good job. The whole claim was completed in two days. I will use HWA again.

I reported a problem with furnace on 1/16, didn't receive the decision until 1/19. HWA advised that I'm responsible for $1,515.00 - the cost of modifications and missing parts, but refused to send the list of components that need to be modified and the cost breakdown. I requested a buyout and was quoted one, in the amount of $619.37 on 1/21. The company refused to provide the breakdown for the buyout in writing. All quotes were given over the phone only. Meanwhile, the temperatures dropped to 20s.

My experience with Home Warranty of America has been mostly pleasant. Submitting a claim is fairly straightforward. You can call them or do it online, but I choose to call because it's easier. Also, the reps are professional. They dispatch whichever one that they contract that day. With the contractors that they send out, you’re either gonna get a good one or a horrible one. I've got my two favorites now that if I have something, I just request for them. It would be a lot easier to request a specific contractor when you call in to do the first pick, but it’s the luck of the draw. They randomly assign you one, and they have to cancel it and request a new one if you want a different one.

Home Warranty of America was the first company I saw on TV and I just tried a home warranty. Signing up with them was good but the cost goes up every year. I've submitted claims and I did them over the phone. I had to have my washer and refrigerator repaired and they’re supposed to come to do the final repairs.

I've been a Home Warranty of America subscriber since I bought my house and it has been about nine years. The initial experience was very good but once they shut down in Rochester, the experience has been very bad on service. There's no local service provider now, so it takes quite a long time to receive service. Other than that, I file claims online and there have been no problems with the website navigation. I just had one bad experience recently where there was a lack of communication and follow up with a contractor. They weren't able to fix something right away. They told me that they would have to get a part and return but I never heard back from them again. But the techs have been generally good.

My pool heater went off so I have warranty and I never used it so I thought I can call home warranty and ask them what to do to fix it so they told me they will provide me technician who can fix it. They find me a company a good one. They are famous here around me in the Shreveport Louisiana. They came to check it out. They said it’s going to cost $1500 to fix the whole thing so they asked the company to call the home warranty directly text them to them white $1500. They called them. They explain to them it’s that bad out of the heater and the power the air blower. The warranty company said, "We’re not going to cover the digital panel which is cost $300 +50 to install for the rest of the money good on the flower." They said, "We approve the blower. You can fix it after they fix it."

First.. I am in Wisconsin. Please note they have little to no service providers in Wisconsin. My first claim with HWA I waited weeks to get anyone to service my water heater. My water heater died and I immediately filed a claim. They stated they did not have a service provider in my area, so I gave them the name of the company that has serviced the HVAC in my house for years. It took them 3 weeks to finally have them come out.

Having a home warranty from Home Warranty of America has given me peace of mind. They've been able to address the issues that I've had easily and quickly at a fixed rate, so I never had to worry about replacing my AC or like when my garage door broke, they fixed it. They replaced the garage door opener and I didn't have to pay for the whole process. Submitting claims with them has been easy and most of the time they have been very responsive in getting a service provider out. Every technician that we've had has also been great - they're timely, they fix the problem quickly, they explain what they are going to do and they don't leave a big mess. I would do business with them again. I would also definitely recommend Home Warranty of America, and out of all the warranty horror stories I've heard from my friends, I would definitely talk to them and do a switchover.

I’ve had Home Warranty of America for 14 years now and they’ve been pretty good to me. But the last time they were here, a guy came out to look at my water heater and said it's old and suggested I get a new one, and then I had to pay $700 out of my pocket for the water heater. I thought they should have paid both of it because it’s still included in the contract. They said that different charges were added. I felt some of those charges should have been covered by them. I was surprised with the price that I had to pay out. Nevertheless, the representatives from HWA were very nice to speak with and they have fast service.

Crappy Service!!! I called to make a two claims. The first repair company they contracted with never showed up and when I called the repair company a few days later it rolled to a personal voicemail (i.e. 'this is Dwayne, leave a message") I had to call back to make the claims again since the repair company never came back. Had to listen to five minutes of commercials for Dish Network and ISP providers. Never was able to get through the phone tree to speak to a rep. Had to go to the website to renew my claim. When they finally sent a repair person out the insurance company denied the claim - the coverage I have says sump pumps are covered, but they denied it anyway. Complete garbage, complete waste of money. This is the reason insurance like this is a waste of money.

I had 7 different technicians called to help fix my hood vent on my stove top... Every one that your company called was told it was our stovetop, and everyone DID NOT do hood vents - took off work 4 times to meet them at my place. The last one that was sent DID actually cover hood vents and came to my house only to find out YOU ALL DON'T WARRANTY HOOD VENTS! I have now been without a hood for over a month, have taken off of work 5 times to meet the service agents FOR NOTHING - oh and the kicker I had to pay $75 for the technicians to come before they even came, and when they showed up they said I had not paid so I had to pay it again...and STILL NO callback from a manager. You all spend a ton of money on your marketing but clearly care less about explaining appliances to your help desk or what your company covers... Terrible customer service!

Home Warranty of America came with the house when I bought it and I would call them to submit a claim. They would refer someone and the tech would come out and repair my item. It was easy.

When we originally bought our home in 2006, our Realtor recommended Home Warranty of America. For several years, we had excellent service. The people they sent out took really good care of us but within the last year, I don't think their contractors are vetted and therefore, they can get away with the poor service. The people they sent out didn't do the job they were supposed to and when I complained, I got nothing other than lip service from the company. I called several times on my refrigerator and HWA never did anything. It's surprising and I've been seriously thinking about switching warranty companies.

Claims #** and #** on HVAC; HWA has failed to act upon service requests within a reasonable time frame despite numerous attempts to contact them. They have failed to remunerate us for what they have promised on 11/15/18 after they approved an outside provider to service our HVAC in the amount of $1255, after multiple approved technicians never showed, over several months.

I'd recommend Home Warranty of America. Their claims submission process is easy and it goes very well. We usually call our claims in, and the techs they've sent us have been very good and have fixed our issues.

Absolutely give Home Warranty of America a shot. I've been using them for two years now and my experience with them has been good so far. I've made a few calls and they have worked really well. There is an issue that I'm currently working with. I called in for a water leak. However, I had a problem with the initial plumbing company that came as I felt they were not accurately diagnosing the problem. I called HWA and they were able to send another company for a second opinion and right now, they're still working through that leak.

Thank for everything Mr. Sam **. I appreciate the time, patience and clarification. Glad to know that everything is going to be okay if anything happens. This experience made me feel like family. GREAT JOB.

Company leader stepped in and resolved and covered the claim. Thank you.

I submitted a claim online to Home Warranty for a microwave, but it didn't go through. So I had to call in and submit it. Then it took close to four months before I got a check for the microwave. Also, it actually took so far as to require Better Business Bureau complaint to get Home Warranty to acknowledge and return a phone call even though they had already approved the claim. Home Warranty of America was recommended by the Realtor that handled my house who is actually a friend, and so I have since then recommended that he not push that for his customers.

We got Home Warranty of America through our home purchase. We've been in the house since October 2017 and we just renewed it for another 12 months or something like that. We love it. It's very easy and quick when we submit a claim. We usually get everything resolved really fast and the staff is great. They listen intently and get all the information that you don't have to call back and within 24 hours, somebody is calling us. Also, the techs have been really responsive and honest. I would recommend Home Warranty of America.

I've had Home Warranty of America for 15 years and recently, they just went down in my book. Previously, I used to put in claims whenever I had a problem, they used to take care of things. Now, it's almost like they try to find ways not to cover things. I had a shower problem for example. And they couldn't resolve the problem. The one plumber that came in, didn't do anything other than running the water. He said he couldn't fix it. They got another plumber to come in, he played around and he did a few things. And whilst there was some hot water coming out, it wasn't properly fixed. When I put the dial on to hot water, cold water was coming in. When I put the water on the other side, then the opposite was happening. But even then I was okay with the provider, it was gonna work, within a day or two, that broke down as well. The plumber had told me that I really needed to change the whole system in order to get a hot shower from this location.

Our realtor paid part of the Home Warranty of America policy and then we had to utilize it because of two little problems. We had a claim for the counter microwave. I tried and got in contact with the installer but he could only come out and put it in. They couldn't do the measurements so we had to do it ourselves. Then we got the new vent for the shroud and then found out it wasn't needed. If only the installer came out earlier, he could have seen that situation but other than that, he was very good. They were quite professional and were recommended. The claim went on quite a while but it finally got settled. Then we had a water heater problem and we paid part of it. Other than that, we're fairly satisfied with everything and that's why we renewed with them.

I had Sears Warranty at the apartment building and at my home but when I moved, Home Warranty of America was out here and we kept them. The technicians who were sent by HWA were knowledgeable. If I got a faucet in there that cost $800 and if something goes wrong with that faucet, an $800 faucet should be put up there. That’s the type of deal that I’m used to but HWA doesn’t deal that way. If I got a brand of faucet, they would say that they couldn’t get me that brand faucet. They would give me an aluminum one. HWA doesn't come up to Sears’ standards. It’s fine if they want their customer to pay half but they should not tell the customer that they're gonna get them something cheaper. I got a nice house and I don’t want anything cheaper.

I go on the Home Warranty of America website to submit a claim and it’s very user-friendly. Also, the technicians that have come out to my home are good overall.

I thought it was a good idea, with the age of the systems in the house, to protect myself in terms of how much I might be out of pocket if something were to fail. I've been covered by Home Warranty of America for about 18 months now, and renewing was very easy. When we first purchased the house, we worked with them to have a locksmith come in and change the locks, and it was a very pleasant experience. They did most of the communication with the contractor, had a person contact me and we made an appointment.

Home Warranty of America was the one-year warranty provider of the home I bought. We've had them for five years now and it’s very easy to submit a claim to them. I get a very quick response. They’re great to work with that’s why we’ve kept them for so long. Some of the technicians that came out have been good and some have been bad. The ones that were not so good, I contacted Home Warranty and they immediately, either the same day or next day, had another technician out and they never had a problem sending that. Home Warranty of America really cares about the customers. They even follow-up after the service has been completed to make sure that we are satisfied with the work that we had received. They’ve been very great at honoring their services and we’ve never had a problem with them. I renew every year with them because they back up their products and services.

I have had 4 claims so far since getting the warranty and the company covered none of them. Completely useless. Better it is to not get warranty and put the money aside for home repairs directly. This warranty is utterly useless.

Plumbing line to ice maker was leaking. They say ice maker repairs are covered... but not the water line... not the right kind of pipe to be covered under plumbing. Took 15 minutes and charged me $128 in addition to $100 that I was suppose to pay. I was told WHEN I FILED CLAIM my problem was covered and would only cost the $100. This company is a rip-off.

I went into Sears to get a washer and dryer. The salesman talked me into getting a warranty and it seemed like a good plan and it still is. Home Warranty of America was the best one that I had heard so I went with them. However, my experience with their service was very poor. They seemed to not want to stand up to the warranty that’s written on the insurance paper. We have a bottom and top oven. And they seemed to wanna give me a single oven. It has been about three or four months now and they still haven’t settled that case. I submitted a claim to them about my furnace about three weeks ago and I also haven’t heard from them about that.

Don’t ever use this company. All calls for claims are handled outside of the United States. Broken English, they couldn’t answer my questions. My claim went in on a Thursday today, Tuesday, I still do not have a working refrigerator. The first service tech they sent out told HWA that the refrigerator could not be fixed. Instead of them processing my claim, they sent a second service tech that told them the exact same thing. Both service techs were very kind and helpful. Both explained, in great detail why it could not be fixed. Second tech gave them Model Number and pictures; but, they waited yet another day.

I got a home warranty through HWA when we purchased our house in July. In November the HWA HVAC unit went out. I called HWA and requested approval to use the contractor of my choice to do the repair, as the company they chose sent a guy in flip flops and Hawaiian shirt in his own pick up--not very professional to say the least. No company logo, no uniform, and dressed inappropriately. No thanks. Anyway, I got approval for my guy to do the repair. I had to pay out of pocket but HWA said they would mail me a check. After several calls over the past 2 months to check the status, each time given a different excuse as to why I haven't been reimbursed yet, I am still waiting for the check. The customer service reps who answer the phone all have heavy foreign accents and are difficult to understand. They have all stated the check should be mailed soon, etc., but no results yet.

I was not happy with the home warranty I was with. I searched and called and found Home Warranty of America. I went with them and everything has been fine since. I called them once for a clogged toilet problem and their contractor did his thing. Overall, I'm satisfied with them.

HWA is easy to deal with. Submitting claims is very easy. When I call them, I’m on the phone for less than 10 minutes. They send someone out within 24 hours to three days depending on how soon their provider can get there. So far, I’ve been pleased with the techs they've sent. Issues are normally taken care of in one day. I’m very pleased with Home Warranty of America.

I have a diamond level home warranty, which is the highest level and most expensive coverage. I had a problem with my refrigerator, which is covered under my plan. I explained exactly what was wrong and they sent out a technician who charged me the deductible for the claim. He told me the door would have to be replaced. Then I got a call from Home Warranty of America telling me they were not going to cover the claim since it was related to an ice maker. I ended up having to pay the deductible even though the technician did not fix the problem and not HWA. Home Warranty of America is refusing to honor the claim. I paid money for the warranty and the deductible and received no service for either. I am a very unhappy customer and feel I have been cheated by Home Warranty of America.

I purchase my home and had a warranty that was given to me from previous owners and I renew it this year. Had an issue with my heater on November 22 2017. They came to my house. They fix the problem. Took them over 4 days to fix the problem. Temperatures in November are cold. Another issue with my heater again on December 18 2018 took them another 4 days because they don’t have the parts available. Now on January 12 am having another issue with the heater again. Temperature today 25 degrees and feels like 18 degrees outside. I have 3 kids and I have had no heat since Friday night and again I called to file the complaint.

The house that I bought originally came with a one-year home warranty with Home Warranty of America and I continued that on, and then I put it on my other house in New Mexico. The signing up process and submitting a claim were a piece of cake. I did several claims before and navigating the website was easy. It was very user-friendly. It was easy to interact as well with the contractors and they went about their business. And usually, it takes within the day for them to come out. Other than the last one, it was very quick. Everybody should have a home warranty. I acquired it for peace of mind especially if you have a catastrophe like when my hot water heater went out. That was $1400 out of pocket immediately. But with Home Warranty of America, it didn't cost me anywhere near that much.

I called in Thursday 1-10-19 to do a claim on a water leak. I was informed that they did not have any plumbers in my area in contract and that they would call me when they got one. So I called back Friday morning still no help. Keep in mind my water bill is going to be through the roof. Today is Sunday still nobody has reached out to me. I want my monthly premium refunded and help on my water bill. These people do not care about their customers. I have called them everyday. I have spoken with Edgar, Carlos, Alexander and Sallie from the president's office and a Lashonda who was rude. And I'm still waiting on a call from Sallie which she said she would call me back Friday but no call. I'm so disappointed because I have had them for 4 years since I bought my house but this is it. I am going to cancel my policy because my water has been leaking since Thursday and they never tried to call me back or reach out to.

I’ve not been happy at all with my experience with Home Warranty of America. Their reps were willing to help, but at the same time, they had trouble just understanding what I was asking for and making so many calls having to explain the same thing over and over got a bit frustrating. I prefer speaking to one person. They took way too long just to let me know what was going on with the hood. They said to give them dimensions. But they sent me the information for a stove without explaining that the hood is considered part of the stove and that everything is one unit. They need to explain that to me. They shouldn't just send me something and not explain it to me because then I’m gonna say that I didn’t get what they asked.

Our agent bought us our first plan with Home Warranty of America when I bought my home about a year and a half ago. One time, my washer went down and I made a phone call. Within five minutes, I was set up and ready to go. The guy called me the next day and came out the following day. He was very good and quick. He was only here about 20 minutes. It's a very easy and seamless process. Hopefully, I don't have to use them again, but when I do, I will expect the same type of service.

I’m a 33-year real estate agent. I write policies for Home Warranty all of the time, and I have them on all of my property. I liked the accessibility to their rep and now they have the concierge for agents, which is a plus. Phoebe from HWA was very personable and helpful. I started writing the HWA policies when they came into our area and I decided to stick with them. And since then, we have had another person in the south and she’s wonderful. I called her twice at a closing within the last three months and she was Johnny-on-the-spot and helped me out to get that done easily. I’ve had much better luck lately with HWA. In the years past, it was difficult with them. But over the last year, it has been great.