Home Warranty of America Reviews

When I was signing up with Home Warranty of America for service, the reps I dealt with were courteous and I felt comfortable with them. They were good when I submitted claims, too. I was not absolutely crazy about the fellow who came here for one of my appliance claims. He was a little bit rude. Maybe he was just quiet but I did not like his personality. The plumber who came did an excellent job. He was very friendly and I liked him, and I've had him twice. I requested him back the second time.

This company does everything it can to avoid paying claims. They just quote you their exclusions and try to weasel out of payment. Their customer services workers are rude. Do not use them. I will find a better company.

I have been with them for two years, and with the last experience that I had with Home Warranty of America, I would never recommend them. The people said there was a missing part and I just moved the refrigerator out, and the part was there. They took the part off. Horrible. They don't want to stand behind anything, and they find any excuse not to cover what is supposed to be covered in the refrigerator.

I signed up with Home Warranty of America years and years ago and I’ve been happy with them. I’m also a realtor so I’m very familiar with them and I would definitely recommend them. I prefer submitting claims over the internet because I can do it even if it’s the middle of the night. Their timeliness in getting things repaired has been very good as well.

The homeowner of the property that we purchased had used Home Warranty of America and it was more or less transferred. So, we took it over from there. And we knew that we would need it for our house to be covered just as it has been covered. When we signed the papers to buy the home, we knew it that time that we were going to continue the policy and the homeowner had it paid up to a certain time. And when that elapsed, we automatically picked it up.

I’ve always had my stuff covered with home warranties but my previous provider did something unpleasant so I left them and joined Home Warranty of America. Signing up over the phone was quick and easy. They sent me an application form in my email. I read through it, signed it and sent it back. The warranty companies are all basically the same thing to me. I just asked if everything was covered and they said yes. But when I started to pay, I asked them if both my refrigerators were covered and they said no. That surprised me. I had to pay an extra amount for the second refrigerator and I didn’t like that too much. But it was a one-time fee and I paid it.

I submit my claims with Home Warranty of America by phone and I get immediate results. They respond very quickly, and no matter what I've had to get done, I've paid $75. The contractors they've sent have all been very good and very personable. We had an air conditioner that went kaput during the middle of the summer in Arizona. The gentleman who came out to fix it did what he was supposed to do.

I needed a home warranty and signing up with Home Warranty of America was good. I called and talked to a representative who gave me some feedback. The pricing at that time was nice and the coverage was fair for what I needed. Submitting a claim with HWA has been straightforward. I called my claims in, did a quick review, and talked with a polite person. They explained any questions that I had and help me get set up with a vendor.

Home Warranty of America was part of the agreement when we bought the house. We've been with them for about five years now. We call them or go online to their website to file a claim, and so far, we've had about three claims. The reps who I've talked to and the techs they've sent out have all been good. We like the service we're getting from Home Warranty of America. Being with them is a reasonable thing to do.

Having a home warranty is very important. It pays for itself if you ever run into problems with your home. The Home Warranty of America reps are very professional and courteous. They've handled the problems we've had really quickly. I submitted a claim online one time for our microwave and the technicians were very professional.

I extended our warranty with Home Warranty of America after the first year was up. When we first moved into our house, there was something with the dishwasher, so I contacted them over the phone and they referred me to somebody local who could come out and take a look, which they did at a time that they said that they would. The experience was positive and the tech was excellent, but there was nothing wrong with the dishwasher eventually.

Home Warranty of America gave us a year of courtesy service and then after that I kept renewing it. I submitted a claim online, sent in the technicians and we paid for it. The techs have been all helpful and clear. Also the overall quality of work has been satisfactory.

My Realtor told me about Home Warranty of America, and I'm staying with them and have been with them for four years because of the total satisfaction we have with the program. Also, if I had been dissatisfied with the sign-up process, I would not have gone further with it. When our air conditioning heater went out, I made a phone call and $75 later, everything was new. The customer service has been perfect on that one time I did it. The monthly rate is fair. If something comes up, I know I'm protected.

BUYER BEWARE!!! If you are currently looking for a home and ask for a home warranty, make sure that the seller does not purchase a warranty from HWA. If you are looking to buy one for your current home, don't purchase from HWA. On Feb 3rd of this year, my dishwasher went out so I got on a filed a claim with HWA. On Monday they assigned a vendor to come and service it, the vendor came out on Feb 8 to look at my dishwasher, the issue was a blown fuse and a bad control board. The vendor that had came out here said he is unable to locate the part for the dishwasher as it was an older model so he was sending his findings back to HWA.

We have gotten Home Warranty of America when we bought the house 10 years ago and then we just renewed it. We needed home insurance so we kept it. I usually file claims online and they normally call me the next day. The vendors they use are fast to respond. We've had good and bad vendors as well as good and bad repairs, however, a particular one cost me a bunch of money because they messed up big time.

The realty company mentioned we could have the home warranty if we wanted and Home Warranty of America is what they had recommended. I want to save money just in case something bad happens. I don't know what these plumbers charge. You feel a little more secure if you have coverage. However, I'm not really getting my money's worth because I haven't used it that often then they raised it 25% last year. They raised it from $500 a year to $750 and it went from $60 per call to $75 you got to pay for anybody that comes out. So it's quite an increase, especially somebody on a fixed income. They're overcharging and it's way out of line to put it mildly.

My mother wants to complain about Home Warranty of America about the claim for the sink that was leaking. She's not even sure what is going on and why they haven’t contacted her. When the technician came to check it out and did their thing, they said that they needed to order a part. Apparently, Home Warranty is working with an independent company where they get the part from and they're giving her the runaround. She called Home Warranty to see what was going on and they said it was up to the independent company when they get the part. Then, she got the number of the independent company and called them to see what was going on then they said that they didn’t have the part and it’s now up to Home Warranty to figure out what she needs. She has been doing it for four months now and still can’t get an answer from anybody. It's completely failed.

When we purchased the home, the realtor told me that she insisted that the people we were purchasing the house from would give us a home warranty. I was very skeptical about it but they agreed to it. She got us hooked into it and I've had nothing but good results with Home Warranty of America. Since we moved in, my husband has been very sick and he has not been able to make any of the repairs that needed taken care of. And because of that, I can feel comfortable knowing that if something goes wrong, I pay $75 and they fix it or they change it and buy it out. It has been a plus for me throughout the whole thing.

This is long but you should all be warned! I have filed three claims with this company. First was for my pool pump - the company they contracted with never called to set up a time, they just continued to show up at my house and then call to see if they could get into my backyard, and then they messed up the replacement and there was a leak which took them two weeks to fix because of the scheduling issues mentioned above, that was great for my water bill. I then filed a claim for a toilet leak. The guy came out, replaced a $5 seal, charged me $100 (deductible) and never filed the claim. I called Home Warranty and was told that this was a $130 repair.

I was making sure that I can keep good appliance at all times and Home Warranty of America was the only home warranty I knew about based on what my relatives had told me. When I signed up with them the experience was okay but I don’t like that we paid this money then we're stuck with it because we've been in it for awhile but when we told them what was wrong, sometimes it was either we don’t hear from them or they don’t get out here and we have to keep calling. My husband sometimes deals with them and he gets frustrated.

I was a bit skeptical about some of the other companies so I renewed with Home Warranty of America for this year. HWA responded when I needed help with something. Some of my experiences with them had been positive and some were not. When I submitted a claim for service, it was straightforward and it was easy to do it on the website. I had a toilet leak problem upstairs. I then discovered that it leaked down into my pantry on the main floor. So, I called HWA about that and the rep informed me that it was regarded as secondary damage so it wasn’t covered. Her attitude was not the best. Also, I was the one who would call the contractor. I filed the claim, waited but I hadn’t heard from them so I called them. They were a little lax in doing that.

I developed a sudden toilet leak near the seal. I had to do something quick so I got somebody out here and then I tried to get Home Warranty to cover it but I didn’t do it correctly so they would not cover. I've only called them one time so I'm all for one on any success so I'm not too pleased. So be very careful about getting a home warranty, ask a lot of questions, how it works and what's covered and what's not covered and what happens if you don’t follow procedures.

It's frustrating when you learn from the technician sent out by Home Warranty of America that what you were looking to have done is not covered. The theatre room in the house we bought a little over a year ago has rope lighting built into the ceiling with a wall switch and that the lighting had burnt out after a few months after we got the house. All light fixtures are covered under the warranty, but the guy called it in and Home Warranty of America told him it's not covered.

We bought a house 10 years ago and the realtor recommended we get HWA with it. My kids live in that house and they take care of it. They've had a few things go out and HWA had been there to replace and take care of the things. We had a good service from them.

I've been with Home Warranty of America since 2009, and I’ve had two issues with two covered items. Their reps have been very good and helpful. They got on whatever issue I had, set up the claim, and got someone out to me. A contractor usually comes the same day if I call midmorning or early morning. And if not, it would be the next day. The contractors have been very nice. I had the motor on my washing machine replaced when it went out. And all I paid was the $60 service fee. My washing machine is still running well and it was five years ago when it was repaired. I also had an issue with the dryer and it was taken care of. I’m on a fixed income and HWA's rates are very good as far as me being able to afford to continue to keep it.

In the early years, we submitted the claims over the phone, but now it's online. Home Warranty of America's website was pretty easy to navigate. But in the last few years, we’ve had trouble with the service that came afterward as it didn’t cover what we thought was supposed to be covered. It's quite irritating that the problem still hasn’t been fixed, and I’ve been contemplating on changing my warranty company.

We’ve had real good experience with Home Warranty of America. My wife found them and we’ve been with them for about four years now. If anything goes wrong, they get it fixed. We file our claims over the phone and the reps have treated us very good. Their contractors have been very good as well. I’d recommend Home Warranty of America to anybody.

When we bought the house, we got Home Warranty of America and the realtor did the signup the first time. We kept it going for several years because we felt safer with the warranty on our house. We've been satisfied with them also. We once had a claim for the HVAC and my wife called that in. The contractors were on time and very professional. They explained to us what was wrong with the system and what they could and couldn't do. There were three appointments in total and we were cold for about three weeks while all the process was being approved. But Home Warranty of America has done us right so we're good. They have also taken care of us in the past and we've received great service.

I'll recommend Home Warranty of America. I submit claims online and navigating their website is good. I've been with them for 2 years and so far, they've been good. The technicians whom they send are fine. For my recent claim though, they haven't called to fix it. They're coming out next week.

I had a home warranty with another company and they canceled me because they had to pay something. So, I was looking for a warranty that would actually honor what they said that they were going to do. I asked around with other people what kind of warranty they had, and I was told that Home Warranty of America does a good job. I’ve had them for a number of years, and I usually submit a claim online. I’m kind of old and their website has to be easy for me to navigate it. Their reps are very responsive on getting back to me with an email telling me that my claim has been received and that they have turned it over to someone to take action on it and give me their number. Then I get notified within 24 hours and, if not, I let them know and they will light a fire under the contractor.

The company I had went up on their prices so I switched to Home Warranty of America. They had the most reasonable rates, which also included icemakers and refrigerators. Signing up with them has been satisfactory. I called and their process was easy. Their sales rep answered all my questions and everything seemed to go smoothly. I have submitted a claim. I called and they had the repair person come out. It was determined that the appliance wasn’t repairable. I did have to call them though to find out what was going on once the repairman left and that’s when I was told that they were working on the case. They then gave me a check because the one that they wanted to give me was not the same model or brand as the rest of my appliances. It seemed to take a little while to receive the check, but they eventually got here. I would recommend Home Warranty of America.

Our house came with a one-year HWA contract deal. We had a situation with our HVAC and HWA took care of it beautifully. The contractor who they sent was excellent. We then thought that we needed their insurance, so we renewed the contract when the time came. We're just very happy with it. And if a friend should ask about HWA I would tell them to get it.

When I purchased my house in 2003, the seller gave me the policy from Home Warranty of America and I just kept it up. I usually submit my claims online and when I got to talk with their reps, they were fine. The contractors they sent out were good as well.

When we bought our house, the sellers' realtor told us about Home Warranty of America. It gives you peace of mind about major appliances, especially when you're buying a new house. We've been with them for three years now and submitting the claims online has been very easy. The one complaint I had was when our washing machine needed to be repaired, the service provider that they put us in touch with could only see us after 10 days. It was a very long waiting period. Other than that, we've had very good interactions with the technicians.

My realtor negotiated a Home Warranty of America policy to come with our house. When I renewed it, I dealt with their representatives and their customer service was good. I submitted claims several times and they gave vendors who were reasonable. I usually call them up to submit a claim and it usually takes 24 hours or less to get issues resolved. One time, I had an AC claim in the summer and they were good about it because it’s a quality of living issue. I’m very happy with them, and I tell everyone that they should get Home Warranty of America because it’s a great thing.

Home Warranty of America initially gave me some material about the warranty, told me to read it over and decide if that would be an option for me. Signing up was very easy and their reps were very helpful. Also, I have submitted claims for service and I've done it both by phone and online. Both were pretty easy overall. They have been responsive and the contractors they have sent out have been very good.

When we bought our house, we've used Home Warranty of America, which our realtor recommended. I've used them in the past. And we're on our second year with them at this current home. I did the signing up online and it was quick and easy. The website is very clear. Also, the claims representatives are courteous and professional even if the news isn't what I want to hear. I've had a recent claim that wasn’t insured. The furnace wasn’t covered. It made it clear the exceptions to the coverage but that’s typical contract stuff. Overall, it's been okay and I'm happy. I'd say to a friend to go for it. There are many reputable companies out there and they're definitely on the up and up.

My realtor purchased my home warranty with this company. We filed 2 claims in the 13 months we had coverage. The first went fine as far as the service was provided. The 2nd claim I live chatted with a rep asking the specific question if my refrigerator downstairs not in a basement (I have two kitchens) would be considered a 2nd refrigerator since I did not have that add on to my contract. I was told "No you can file a claim on any refrigerator if it's your first claim for one you simply won't be able to file a claim on another one during this contract." I asked a few times in different ways to verify before making the claim as I would then have to pay $100 trade service fee. I filed it and paid the fee when the rep came out. A few days later I called to check on the claim. It had been denied. Reason, "It is downstairs and not your primary refrigerator."

My real estate agent suggested Home Warranty of America and I signed up with them. The signup process was straightforward and the sales representative who helped me out was good. I had the warranty on two properties but I canceled the service. We had a big leak in one of my houses and it was like a nightmare to get somebody to come. They took forever to send a plumber to my property. One person came and made a hole and a plumbing issue and walked away. Another person came but he also left without doing anything. And ultimately I paid for the plumbing so, it was not worth my money and effort.

Home Warranty of America is one of the better insurance plans to have for your appliances. I was with a different company before and I was not at all happy with them because it took them too long to get someone out here to fix my problems. Then, I was talking to one of my friends and she said her company was part of Home Warranty, that she had gone with them, and she was happy. So I switched and so far, I've been happy with them, too. I call Home Warranty to put my claims in since I'm very bad about my computer. The representatives I spoke with were very nice and thorough. Also, the contractors they've sent out were all very good and I didn't have any problems with them. But for the last claim I put it, the contractor took too long to come out so I had the issue fixed on my own. It was five days before they were able to get out and that was unacceptable.

I have been with Home Warranty of America for about three years now. I heard about them through a retailer. We then did a little bit of research around and have heard some problems with the other candidate we were going to go with, so we switched to them. I have filed several claims over the phone already. It did take an unusually long amount of time to get one of our items covered, almost a month and a half, but it was eventually all settled.

The lady from Home Warranty of America whom I first talked to and exchange emails was very pleasant. I'm a low-maintenance guy on the big terms. I just go with what the company's happy and I'm happy with. Like the last time when my water heater died, I bought a new one and I got the reimbursement for that exchange instead of repairing the old one. The other one was for my water pump. Initially, we had a not so skilled repairman and HWA assigned a different company and that gentleman finished the job very well.

Our realtor purchased the home warranty as part of our home-buying and I've been with Home Warranty of America for over two years now. I like it. I usually do claims over the phone and the representatives have been very nice and cooperative. My experiences, for the most part, have been very good. I've had one or two technicians who weren't the best quality but mostly, they have been really good. Those issues have been addressed by the company as well. Also, in speaking with the technicians that have come out to address the problems, they are much more willing to come out for Home Warranty of America than for other warranty companies. They just have a better reputation.

When I purchased the house, it came with a home warranty. I was given a choice of three different companies. I liked the reputation of Home Warranty of America. And my experience when submitting a claim has been very good so far. Sometimes their technicians came within 24 hours. I had to call back a couple of times, but it was much easier than trying to find a repairman myself. The technicians who came were professional and courteous. I’ve recommended Home Warranty of America to my children and my friends.

I go back and forth every year whether or not I want to continue to pay for Home Warranty of America. It seems more of a hassle when I have an issue and make a call. Then, they have to find someone local or non-local which can take a day and that's my biggest problem. If something broke, you hate to hear that it's going to be a day or two before someone can get out to you. But their reps that I have spoken to were nice and HWA is a good crutch to have when you're unsure about the things that you would need done in your home.

Depending on the age of the home, Home Warranty of America seems to be a great opportunity to protect yourself from things that aren't covered by homeowner's insurance or anything else. It's a great deal. It was part of the closing when we purchased our home and we've renewed it three years running now. Sometimes, I submit claims online and sometimes, I do it over the phone. The website navigation is fairly straightforward. Though if I have to collect my thoughts and put together a narrative of something that happened, sometimes the site will timeout in the process of putting in a claim. On the other hand, the reps over the phone are professional and capable. They seem like they know what they're doing and they're helpful. The technicians have been very good as well.

The WORST warranty company on the PLANET!! My heat went out and they told me I had to pay $3000 out of pocket!!! Because they had to do a flush and something else so I had to pay the cost for the most expensive part of the system "the condenser"!!! Because it wouldn't match anymore. I will never do business with this company again and I will tell everyone I know never to use them! They will leave you without heat in the winter and without AC in the summer. They will only steal your money!!! This company is a scam and needs to be shut down immediately!! A complete ripoff!

With things that go bad, chances are they're going up and down and we can’t afford to get them fixed. Signing up with Home Warranty wasn't that difficult at all. I submitted a claim on the phone before and the claims rep was nice.

I needed a backup plan in case I have problems in the house. My realtor told me about Home Warranty of America and signing up with them was a good experience. Their reps answered my questions and were professional. When I called to submit a claim on my plumbing system, the representative I talked to was courteous and helpful. But I was not happy with the job that their contractor did for me.

My husband and I liked the idea of having the insurance if something breaks in the house so we retained Home Warranty of America, which was included by our realtor when we closed our house. I pay HWA every month but I haven't utilized it very much. A couple of years ago, we kept having trouble with the toilet. HWA sent someone twice and they said I needed to totally replace things in my bathroom and that I have to hire a contractor. And the third time, the contractor didn't even show up so I just did everything on my own. I sent HWA all my receipts and a letter but HWA never even acknowledged it. That really pissed me off. I almost didn't renew. But I thought of all the other appliances that I have in my house. It just didn't make sense. It was never resolved and nobody ever even bothered to call on it nor send any money for the repairs that I had to do on my own. And it was from a mistake from the plumber that they sent out, to begin with.

I was shopping around when I was first starting to buy a house and the realtor recommended Home Warranty of America. It seemed like a good idea and signing up was fairly easy although there was a lot of reading to do. Submitting a claim was easy as well. But I had a problem with it when I first I got it. There was a 30 day waiting period which I didn't know about. I asked for a repair within two weeks of moving in and they were asking my home inspection. That was kind of unusual, but I guess they wanted to make sure that nothing was broken and that I'm trying to pass off on them for a repair. We also had a claim that took a while because they had to order a part and it took them a couple of days. They don’t really carry all the parts, so it was okay and I understand. But we ended up just buying a whole new washing machine after that. And it was out of pocket and we're not getting reimbursed. But I'm okay with it, overall.

Home Warranty of America was recommended by a realtor. Some of the other claims I submitted, they’ve been pretty good about. They sent out some decent people that went above and beyond the call on a refrigerator that the compressor was going out. The service was very good. But submitting a claim had its ups and downs. I had to go back and forth a couple of times on the most recent one, but eventually, there was some resolution to it.

When we lived up in Chicago, we had a home warranty service from Home Warranty of America and we really liked it. The heating people that they sent out were top-notch and we didn't have any problem with any of the claims we submitted. When we moved here to Tulsa, we didn’t know any repair people at all and Home Warranty was also the one provided to us with the closing, so we signed up with them.

When I bought the house, the real estate agent recommended Home Warranty of America. The home is about 39 years old and everything was refurbished. She explained the policy to me and it sounded good so I said I would go along and see how it'd work. Signing up with them went great and so far, they have served me well. I call them when I have claims because I don't like to use the internet. I tell them what my problem is and ask them for the name of a company. Then they'd give me the name and tell me that if I don't hear from them within a day or two, I should call and make sure that they're going to come out. For the most part, that has worked out and the repairs kept my appliances up-to-date so that I could use them.

The previous owner of the house chose Home Warranty of America to have a quicker sale of their house and we have the warranty for a year now. We also renewed with them because of convenience and it was easy to do. They sent us a bill then we paid everything back. We’ve only used them one time and we submitted our claim on the phone. The contractor who came out was excellent and we really liked him.

We were looking for a home warranty provider that is available in our area. Signing up for Home Warranty of America was easy. I submit claims online but it's not always an easy process. I had one claim where I had an electrician come out to fix my garage light and another light. He fixed it, but he caused another problem. And months later, I had an electrician come out and he said the previous electrician had just unplugged the outdoor lights. And when spring rolled around, they wouldn't turn on and I couldn't figure out why. So, it cost me another visit from another electrician to get it fixed.

During the first year of the home ownership we had used HWA 3 times and the whole process was very easy each time. They were pretty quick to respond when we have an issue. We file our claim online because that turned out to be much more efficient than phoning up. And because the wait time via the telephone were lengthy. But even with having to hold on the line for quite some time that very first time that we had an issue, it was still a satisfactory experience because they addressed our issue ASAP.

I was buying a house and I wanted everything to be covered. I got a policy from Home Warranty of America and I have had it for a long time. I recently had a claim for my heater, and the vendor didn't call me back right away. Home Warranty didn't put in the report that the issue needed to be taken care of immediately. So, they didn't schedule me until I called back and had them re-issue the request. Home Warranty had to re-issue the request and put it in as expedite. And then I got a call back from the vendor. They fixed the issue and so far, it's working. I've been satisfied with Home Warranty and I would recommend them.

When I bought my condo, my realtor suggested Home Warranty of America. I never had a home warranty before but when I moved to my condo, it has the original furnace stove and the washer and dryer are older. So I decided the warranty would be worth the money. I am a widow and a lot of times, I get concerned about having someone come into my house. Also, I could have as many inspections as I want and still something could happen after I move into the place. Just for the furnace alone, Home Warranty is worth it because they said they would pay up to $5,000 on a furnace which was what it cost me per year.

Home Warranty of America was recommended to us and we decided to go with that. I submit claims to Home Warranty of America mostly on the phone and their people are always very nice and very helpful. However, sometimes I ended up waiting on the phone for longer than I think I should. Sometimes I've been disappointed with some of the vendors that they've sent out. But most of the time, I've been happy with them. Also, there were times where I was disappointed that things weren't covered, but they explained to me why and I accepted it, whether I agreed or not.

Home Warranty of America is pretty easy to deal with when submitting claims. The only problem is the people that come out like we had this one guy come out who couldn’t even speak English. It was for a sink clog and he snaked it but it didn’t work. I ended up going through a company outside of the warranty that I've used for a lot of my home maintenance. We ended up having to go out and do a high-pressure steam hose through the pipe and cleaned it out. It ended up taking about $300 to get that done. But we've also used HWA for another issue and it was alright. So, it just depends on who they send out. But I have another company. It costs a little bit more but when they come out, I don't have to wait around so I don't know if I'm going to renew with HWA.

We’re realtors so we hear all about all the warranty companies thru word of mouth. Home Warranty of America is our primary home warranty company for our guys’ properties. We call them, give them the contract number and they set up a claim number and a service call. They email me the information of the service provider that’s going to be handling the service call. I pay them, if that’s what they want, or I pay the service provider, whoever they indicate. It’s pretty straightforward.

We had a friend that used Home Warranty of America so there was a reference there and we've been with them for two and a half years already. We’ve received good quality service. They’re responsive. We are overseas so we're able to call them any hour of the night, and then being able to coordinate whatever necessary response or repairs. As far as the company itself is concerned, I haven’t had any issues with them. On the vendors that have come out, they have been responsive as I would anticipate and they follow through. Everything’s been fine.

Home Warranty of America was part of my package when I bought my house. I’ve had a lot of different stuff over the years. To get a technician out and it's a holiday, the weekend, you’re in trouble. But other than that, it’s pretty fast. My sister did join and I’ve told a few of my friends to join as well.

Submitting a claim for service with Home Warranty of America was so easy. Our water heater went out at night after the the electric company had turned the gas off. We found our information from Buy Our House and we went in. I looked online and HWA could do it online. So I filled out everything and submitted it. The site told me what to do step by step. Then they called me the next day to set up the time for the guy to come out.

Home Warranty of America came with the house and I have them for three or four years now. Whenever I had problems, they were fixed promptly. My most recent experience was, they were unable to assist me because the project wasn’t on the list of actionable items. So, they gave me a phone call and gave me a list of preferred people that they go through whenever they can fix things like that. So, I can still get the problem fixed, just not through the warranty. They were very helpful. They’re inexpensive too and they send out quality technicians to repair any issues that one might have. The submittal of the jobs are nice and easy as well.

Home Warranty of America was offered with the house when we moved here, and I just kept it. The reps are very receptive and I enjoy their help. Sometimes they just can't find a provider to come and work on the problem with the heater. We've lived here since September ‘13 and each year the heater quits working for some crazy reason. It was under their warranty, but they told us that it was a month past the 10 year warranty on the heater itself. They won't replace it because they keep telling me it can be fixed.

I’ve been with Home Warranty of America for 16 and a half years. I got it when I bought the new home. When I called, they helped me as much as possible to get everything done as quick as they can. But it’s getting pricey every year. I don’t use it as often as all the people do, so my husband says it’s a waste of money. Last year, Home Warranty of America had to send out people for the air conditioning and they were in no rush to get here. They are hiring people that are not very professionals but before it used to be amazingly professional people. But other than that, I feel very comfortable having Home Warranty of America for emergencies.

I've been with Home Warranty of America for nine years and so far, submitting a claim has always been okay. I usually call them and the reps have been nice. I really liked all the contractors except for one. I didn’t feel like he knew what he was doing. The only problem was that they called to ask if I wanted to renew the policy. The lady said that if I did it then which was a couple of months ahead of time, they'd give me $50 for some kind of restaurant. But I’ve never gotten it. I called her one time and she said I haven’t waited long enough. She said it real snotty. That was my only complaint but I was going to renew it anyway with or without the $50 restaurant thing. Home Warranty of America takes care of my problem right away.

We used Home Warranty of America in Texas before we moved to Florida. They did a good job so we kept them. In Texas, everything that we had, a microwave failed and had to be replaced, motherboard on an oven had to be replaced, or at least fixed anyway, and the electrical box out in the garage had to be completely redone, all that was covered, which was great. We called our claims in and it did not take a long time at all before somebody answered.

Everybody that owns a home should have Home Warranty of America because it is heaven sent. When we bought this house, our realtor suggested that we get them. So we called their number and signing up was so simple it was ridiculous. The reps we talked to were also cordial. Our realtor did a good job for us because we were in this house two weeks and the air conditioner quit. All it took was one call and they took care of our problem. HWA's reps were accommodating. We asked questions and they answered, and if they didn't know the answer they found somebody who did. They sent a guy from somewhere east of Dallas who was capable of doing what he was supposed to do. Then we paid the $75 for the service call and it was finished.

The Home Warranty of America team has been okay. I've had them since 2015 and sometimes I’ll be have to go back and forth with one plumbing issue. When another plumber came out to do the repair work, I also had to give them the service fee even though I have paid for it. So it just depends on who they have as providers. You can file a claim online but you have to follow up because you might not hear from somebody. Also, I noticed that they are going up on their prices.

I did some research online and Home Warranty of America's reviews were better than some other companies. And everything they’ve done for me so far has been good. I submit claims online and the process is very easy. But the contractors are hit and miss. The home warranty companies as an example, Home Warranty of America, you just have to think of America as a big place and they can’t go out and vet every contractor they get. They’re just trying to satisfy the homeowner and also satisfy him at a price that’s reasonable to them. Some of the contractors they’ve sent to me have been less than desirable. But then again whenever I’ve called HWA to tell them that this sub-contractor or contractor that they sent out I didn’t want them here, they quickly responded and took care of the problem.

Home Warranty of America was the one the realtor was going to pay for at first and then we had such a good experience that we kept them. Each time that we make a claim, I go through fairly quickly. If there’s a vendor that’s available in our area, we can get someone pretty soon. But if there’s not a vendor, then they search for one or I search one and we all agree on one. And they send them out which sometimes take a little bit longer than desired. And so far, it’s been a really good experience. They’ve covered everything without any issues. They’ve never denied a claim. The only thing is I live a little bit outside of Raleigh so its more small town atmosphere. It’s a little bit harder to find a provider. I would love to have more providers out here and have the process sped up when there’s no one close. But other than that, everything’s good. Having Home Warranty of America saves some money.

Everything has been fine with Home Warranty of America. I have them for three years now and so far, I've submitted two claims with them and had no problem. I’ve also recommended them a couple of times.

I have bought policies from Home Warranty of America before. I use them in Illinois and I also used them for underwriting a policy in Arizona, which I just recently canceled. I use their premium plus in Illinois. However, they're not all that well-run. They are great at collecting money and doing online stuff. But they're not all that good at quickly generating service repairs or getting people online, on spot, on time, at the door. And they keep raising their rates every year. The rates used to go up a few bucks, but now they've jumped up to $15 a year in two halves, two years in a row for the service call. And then they raised their annual rate a whole bunch too. When I started with them, it was $4.25, now I'm paying over $5.50 for the same thing.

We still have a couple of outstanding claims that haven't been completed. So, this is an ongoing cycle with Home Warranty of America. We don't live here where HWA would find someone easily. Sometimes, they just drop us. They don't even get back to me or they just say, "Well, I want you to find someone of your own," which I did for the refrigerator and then I did everything properly. And basically, they said, "Oh, we're not going to pay the whole replacement fee because it's not one of our people." And I said, "But you couldn't find anybody."

We’ve moved multiple times and we usually have home warranty put in for the first year after we purchase a home. Signing up with Home Warranty of America online was easy. There was a form already in our packet so the real estate agent went ahead and set us up. I just went in and signed up with our personal info. We had one claim where they thought they had sent the request but they did not so I had to remind them again. But dealing with the reps through email has been fairly quick, although they read from a script. They are also very black and white in what they cover but some were a little misleading. Every year, they update what’s covered and what’s not so if you don’t read the whole policy each year, you might think you’re covered for something that you’re not. I’m not a fan of that. It’s not as clear and helpful as it should be. They should be more transparent in what is covered and what is not.

When I moved into our house seven years ago, it already had the policy with Home Warranty of America. And so, I continued it because I was by myself and it was something that I might use. But now, I'm thinking that it was not such a good idea. The price keeps going up. I have had to pay them something when somebody comes out, and it was $65 when I first started with them and now, it's $100. And then, I needed help on Christmas Eve when half of my oven door fell off, and I was in the middle of cooking Christmas dinner. I called and they said they don't do things like it because it was too little and there might just be a loose screw. So, I was not too happy. The claim was cancelled right away when the rep said they didn’t do that.

We had used a different provider but Home Warranty of America allowed us to include some additional items. We have three heating and air conditioning units, an extra refrigerator, a wine fridge, and some other stuff. So, they're actually able to let us add on the extra appliances. I signed up online and it's very easy. I always submit my claims online and it's very easy too. I get an immediate response from the website and someone calls me back. If it's after-hours, they call me back first thing the next morning. I submitted a claim for a garbage disposal replacement. They very quickly replaced it and it's been working great. I'd definitely recommend them.

Home Warranty of America is a disaster and this is the last year that I'm going to be with them. When I came back from vacation, my microwave was broken. Home Warranty of America sent me someone who was an absolute joker. He took my $75, and didn’t fix the microwave. He gave me the most preposterous diagnosis and just told me to use an extension cord. How would using an extension cord make the microwave go on?

My son was using Home Warranty of America and I already have a home warranty but I switched to them. I signed up for it and there was no problem. When we submit a claim, we just call up and the technicians come and fix whatever is broken. It has been a pretty quick process so far and the technicians are all very nice and they do a good job. My experience has been very good.

Home Warranty of America was recommended to me and I’ve had them for years. I’ve been very happy up until now. I have a broken garage door and they sent a company to fix it. The contractor didn’t even open up the motor. He just walked in the garage, looked around and decided that everything that wasn’t included needed to be replaced at my own cost of $800, and the motor was still working. I brought in another person, my own person, who opened up the garage door opener and saw that it had cracked inside. There were pieces from the cracked part as it was turning and they needed to be replaced regardless of whether it’s working or not.

The old company that I had would not cover my garage even though it was on warranty because it was detached with an electrical problem. And so, I decided to switch and went to Home Warranty of America because they cover my detached garage. I was just looking at online reviews then and it seemed that people were overall happy with them. I’ve been with them for several years and their service has been good. They do try to upsell different things and I have added on some different things also over the time, but they’re always very polite. Their reps have always been pleasant.

When we purchased this house, the title agency had all this information in their office and suggested for us to use Home Warranty of America. That was seven years ago and so far, our experience with them has been good. Their reps were very nice people, too. When we first signed up and paid the bill, it was a lot less expensive to have somebody come out. It cost $65 then but now it's $100.

I bought an older house and I wanted to make sure that anything that might be broken would be covered. My realtor had included the Home Warranty of America coverage in my first year of my mortgage. I've submitted two claims where one was fine and the other was denied, which I thought was unreasonable. Also, the last two times I've called I've been told that it's not covered. So I'm cancelling my service this year as the coverage isn't that beneficial and not worth my investment.

The previous owner of the house was the one who put Home Warranty of America in and I decided to go with it again after it expired for peace of mind. Signing up for the service was easy and interactions I've had with their reps were pretty satisfactory. They're courteous with good professionalism. I submitted a claim a couple of times and they were well taken care of. The reps are fine, very cooperative and got things done. Within one day I got somebody contact me about the claim.

My most recent experience with Home Warrant of America was when I put a warranty call online for a plumbing incident. I called them on Wednesday with the intent of being off on Friday and was told I would be hearing from somebody by Friday and that somebody would come to my house in two days. But I did not hear anything and it kind of killed Friday and the weekend. Then, on Monday, I called Home Warranty and within five minutes after calling, the service people called me and said, “We just got your message and we're getting to you.” In this case, there was a blockage on our sink so, we just couldn’t use that sink. Had it been something else, I would be really irritated and very frustrated.

My mom had Home Warranty of America for years and she still likes it. I'm a realtor and heard about them that way. It was relatively new and worth the try. Compared to HWA, I got disgusted with the others. We've been pleased with them before and I won't hesitate to recommend them. However, it seems like the price just keep going up. If we could get it for less it would be wonderful since we've been with them for so long. Also, there was one claim that we weren't totally satisfied with. We had either a furnace or air conditioner replaced, and the joker that came out put in a commercial one in the house, and our house isn’t that big. We're trying to get them to change it and they wouldn't do it.

Last winter, three days before the first of January, our furnace went out and I called Home Warranty. They supposedly contacted somebody but we never got any help until 10 days after our furnace went out in the middle of winter, and I was very irate at that time. Re-evaluating the situation, I came to the conclusion that Home Warranty did what they were supposed to do, and it was the company that they called who they had on retainer that messed the whole thing up. That company wasn't going to send anybody to work over the New Year’s holiday. But when the company got here, they fixed it and at this point, the furnace has been working very well. It’s been a very thin thread at times, but in the years we’ve had Home Warranty's service, we’ve only used them twice - once for the furnace and once for a disposal unit. The disposal claim was very smooth, and it's worked great since.

We have an old house and when we bought it, we were provided with information about Home Warranty of America. Signing up was easy. However, we usually don’t get the best response because of how far away we are from New Orleans, so it typically takes longer to get something done. I don’t know if that’s Home Warranty’s issue or if it’s just the lack of vendors in the area. Other than that, they’ve been working out for us and I have recommended them. Whenever I run across a friend of mine that’s buying a house, I always recommend getting a home warranty.

Home Warranty of America was offered when I bought my house. They were very easy to work with when I submitted my claim online. Their website is very friendly too. The contractors came for the air conditioning, and everything has always been fine. They were professional too, and I haven't had any problems. They did a good work. The company is very efficient.

I recently filed claim ** through HWA in order to have the heat in my house fixed during an arctic blast. The contractor that HWA wanted to use was not able to come out for 3 days, which was not going to work due to the temperature outside. HWA then stated I could use my own vendor to repair the A/C unit but that it was important for the vendor I used to call HWA prior to the repair being done to ensure they would cover the cost. My vendor come out the day I called and charged me 59$, then identified the issue which was my fan motor. My vendor then called HWA and informed them the cost would be 506$ + 59 service call which was paid the day prior. HWA approved the repair. After several days of not hearing anything I called HWA only to be told they hadn't gotten to the paperwork yet and it would be two to three weeks.

It's very easy to submit a claim with HWA. I don't even have to do it over the phone. I can do it online. And most of the contractors were wonderful. I only had one that was kind of sketchy and that was not recent. Overall we just have a sense of comfort because we know that anything major that goes wrong isn't going to drain our bank account. We are protected.

Home Warranty of America was part of the deal when we bought the house and now we're going on our second year with them. We used them a couple of times and I like their service so we kept them. They're the most economical compared to other companies for years of service. I find their plan to be reasonable and I got an easy payment plan if I need to pay. They allowed people to pay for the policy in a couple of payments if they wouldn't pay it all at one time.

I didn't have any air conditioning and the repairman was really, really nice but he called Home Warranty of America and he told them what was needed to be done but they didn't approve it. So, he fixed it as much as he could but he couldn't fix it like it needed to. I paid him an extra hundred besides the deductible because HWA wouldn't cover the problem and the cost came out of my pocket. But several years ago before that when we also had a problem with the air conditioning, the repairman who was from Stonewall in a little community southeast of here talked to HWA about the issue and they approved it back then. Those are the only two times I called them and both times was about the air conditioner.

I’m very glad that I have Home Warranty of America. The warranty was included in the purchase of my home. I moved here from New Jersey and I had another warranty provider there, but I'm having a better experience with HWA. In fact, I just upgraded my plan. I’ve only been living in this house for a little over a year and, unfortunately, I had to put a couple of claims in. I had to use the warranty for a washing machine which had to be repaired and I’ve also called them in for a heat pump. Then our hot water heater had to be replaced.

I've had Home Warranty of America since 2009 and the experience overall has been good. I have access to either call or go online to file claims. They call me usually within the next day to let me know who it is that was assigned. They also give me the contact information. The vendors have been consistent as well. But the fees have increased twice since I’ve had it, and though I would like it to be cheaper, it is what it is. At the end of the year, they tell me how much I saved if I had not had the warranty. So when you look at what you saved versus the increase, then it’s okay. I've told one friend about HWA ‘cause she had another warranty company and she was having problems with it. I told her who I was using and to check them and see how would they compare to who she currently has.

I had horrible experience with Home Warranty of America, all the glitter is not gold, if possible I would give zero rating, save your money and stay away from Home Warranty of America. I opened a claim for Microwave, technician came for house, he did nothing no testing or nothing and also was not willing to listen to the customer to do something. I had to pay 60$ for no reason for doing nothing, I called Customer service of HWA, they were very rude not pleasing at all and forced me to pay 60$ for doing no work and advice me to open a second claim for which I have to pay another 60$ which means I had to pay 120$ for a 250$ microwave which doesn't make any sense.

Every time I used Home Warranty of America, they did a good job. The people that are working with them did a good job as well. A friend had them and we decided to get them about two years ago. Having a home warranty is good for protection of the things in here like the refrigerator, the heater, and ducts in the attic. However, if they send somebody, the service call went up to $100.

I’ve always had a warranty and it’s paid off once or twice. I always think that if my air conditioner goes out completely, that’s big bucks to have to replace it. Having a warranty is a handy insurance policy. I had another warranty service and then they quit serving the area that I lived in, so I asked around and Home Warranty of America was recommended by somebody. Signing up was very easy. Every time I have called, they’ve been very courteous and helpful. I like the service and it's easy to make a call or use my computer if it’s running. I also like that I don’t have to write a check. They just take the payment out of my checking.

Home Warranty of America was included as part of our house purchase in 2009. All I had to do was call them and give them my information associated with the contract and set up the online account. It has renewed automatically each year since then. Our experience has been very good. It’s managed entirely online. We’ve used them several times and in all cases, the claim was submitted online. I can get service within 24 hours and for extreme requirements, the technicians were prompt in getting out and haven’t had much in the way of complaints about the service that I’ve got. I consider HWA a satisfactory investment.

I bought a new home a year ago and the real estate agent recommended and signed me up with Home Warranty of America. I renewed it and the process was easy. To submit claims, I had to call and tell them the problem. But I had a claim that they took about 4 months, which was too long. I called 3 times and when I called they asked me the same questions like they didn't even know anything about it. In the end, they replaced the unit and so far my experience has been good. They're prompt in the response but taking care of the claim after is a little bit slow.

When I submit a claim with Hone Warranty of America, I call them up and t tell hem what the problem is. Then they give me a claim number and t ell me who's going to be calling me. They also give me the contractor's phone number so that if I didn’t hear from them, I could contact them. Then they tell me the cost for the visit which is at $75 now. I usually hear from the person on the same day and they make an appointment. Then they come and fix the problem.

I've been using Home Warranty of America for years. And they've been fine except sometimes on the claims, they've been really obnoxious to work with. If something has to be replaced, they fight with me. I usually submit a claim over the phone and it has been fine except the last couple of times I had to call, even though it says 24 hours, seven days a week, they don’t answer the phone at night.

I had no trouble filing a claim to Home Warranty of America and they took care of it to my satisfaction. I had good service from them and their price was fair. Last year, our air conditioner kept going on and off. It would go on at night and then during the day when it was hot, it would go off. So I called up Home Warranty and they sent a repairman over. They diagnosed it and fixed it. I just had a good experience with Home Warranty so I would stay with them. They are a good outfit to go with if you're looking for a home warranty.

There was a leak in a water line in the slab and Home Warranty of America said that fixing the water pipe was covered by my policy. But to me, that was almost deceptive because to repair the water line, the contractor had to gain access to it and that was not covered. I had to pay for jack-hammering the slab up and replacing the tile which was the greatest of the cost. Once they got access to the water line, they repaired it. But that part has been troubling me. I'm sure it's in the contract some place but it must be buried deep and in fine lines. It seems that inevitably, if there was an issue, whether or not it would be covered would always be conditional upon this and that.

When I was ready to move, the real estate agent recommended that I get Home Warranty of America. Their representatives have been very good. I've submitted several claims and they've always responded very promptly. So far, I like HWA and I strongly recommend it. It is a service that I desire to have and I've anticipated since I've been here.

It's very easy to submit a claim at Home Warranty of America. Sometimes there are wait times, but it's nothing major and the reps are excellent. The techs that have been sent were excellent on all calls too. Home Warranty of America was a recommendation from our realtor and I have recommended them to some friends.

When we bought our condo, the seller purchased the warranty from Home Warranty of America for us, and it was included in the purchase. We just continued recently, and we are on our second year now. However, we weren’t actually planning on extending out warranty. But our garbage disposal went out right as the warranty was going out. So, we called them to make sure that the complaint got registered before it expired. We were just going to make the warranty lapse, but we were also afraid that if we did, we might lose the coverage for the garbage disposal. So, we just kept it. Furthermore, we also had an old dishwasher that went out, and they ended up buying it out of us.

We purchased an older house and it made sense to get a warranty for the safeguard against huge expenses. My father chose Home Warranty of America. For the most part, our experience has been okay with the exception of the claim against my air-conditioner. When they sent somebody out, I had to pay the $60 deductible. And they reset the switch because my unit is on the roof. I’m disabled so I’m not able to climb up and reset it. They said it needed to be cleaned. I had it cleaned and I did everything that needed to be done. I even replaced some parts at my expense. And it was frustrating that it took over two years before they finally concluded that the unit was no longer serviceable even though it was as old as the house. It was more than 20 years old and it kept having problems. And they only replaced it with the same size unit which was already under-sized for the house.

It was easy to sign up with Home Warranty of America. Submitting a claim requires zero effort and I typically do it over the phone. The quality of service has been okay and everything works out fine.

I’ve had nothing but a pleasant experience with Home Warranty of America. They were recommended by my realtor and it was very easy signing up online for their service about a year and four months ago. When I had a GFI that tripped at my garage, they found me an electrician who was professional and quick. The plug has been fine since then. Claim processing was also easy and the rep was very helpful. I would’ve liked to have them suggest some options too, like talk to somebody on the phone that could tell me what to check.

Our purchase contract for the house when we bought it in 2006 included a one year of coverage for the appliances by Home Warranty of America, and then we extended the service. It has been useful because we have had a few problems and it saved us the need to buy a new appliance, like the washer for clothes and the dishwasher, so the experience has been good. Also, the charge was reasonable and we have had some services during the period that were still active and we wanted to continue. We did the renewal process through the internet and it was very easy. Our last claim was for the heater of the kitchen that had some electric problem and a guy came to fix it. Before that, the dishwasher was leaking. Everything has been fine with all the contractors who have been sent.

When I bought the house, the previous owner had the warranty with Home Warranty of America, and I continued it. When I called them, they answered the phone and asked about what the problem was. And when I submitted a claim, they sent someone right away. If not right away, they sent someone the next day. Their reps were courteous, too, and the technicians who came out were professional. But every year, even if I don’t have any claims, they raise their prices. They also charged me twice last month and the previous month. They said I missed two payments in 2016 but they had my credit card on file and charged me every month. So, I had a big argument with them but they still didn't help me and forced me to pay it.

Home Warranty of America came with the house that I purchased as it was covered by the seller. I've been using it for three years now, and I have availed of their service twice. My experience in online claim submission was good, and everything was reasonable. I did not have to wait for weeks. They charged a $60 fee, for example. My dishwasher went bad, so they fixed it. And then it went bad again, so they replaced some water – it was all covered. Then there was a kitchen sink motor that went bad, and they replaced it too. They were helpful based on the experience so far, and the contractors they have sent out were very professional. It has been pleasant, so I’ve been referring to my friends.

When the house was bought, Home Warranty of America came with it. The seller paid for the first year and we just keep renewing it because if something broke on the house, it would be cheaper and easier to deal with through HWA. So far, we have submitted a claim twice. We had a renovation and after we had some plumbing work, when they turned the gas and the water on, the hot water heater went out. So HWA came in and replaced it.

With my recent experience with Home Warranty of America on my pool issue, it went just as I expected it. I was very satisfied the way they handled everything. The company that came by were great, very professional, timely and they knew what they were doing. I've had someone here before for the pool and they were awful.

I’ve had Home Warranty of America for about five years. I submit my claims mostly through the phone and though I get some wait times when I call the experience has been okay whenever I get someone on the line. And so far the people who have serviced my claims have been okay as well. Should any of my friends ask about Home Warranty of America I would tell them to give it a shot.

I had seven properties under Home Security of America, and one of them was in New York. When Home Security of America no longer serviced New York, I did a little research, and Home Warranty of America seemed like a good option. I have four warranties with them. In my primary residence, my refrigerator was deemed not repairable - I'm in Arizona and I didn’t have an icemaker for nine months because they couldn’t find somebody. They also would not replace it with a comparable item because it is an upgrade. But the warranty clearly states that it will be replaced with a comparable item that is readily available.

When we bought the house, the owners got a year subscription with Home Warranty of America and we renewed it. The representatives were courteous and professional. And we had a very good experience when we submitted a claim over the phone. They replaced the whole furnace and the installation team was very good. Our experience was very good with Home Warranty of America and we plan to renew again.

I have had pretty good luck with Home Warranty of America. They were referred to me by my realtor and it was easy to submit claims. It can be done either online or via phone. I usually call just because I’m old-fashioned. The reps are very nice and very cordial. They try to do the best they can to help me. Sometimes, I question the vendors that they use but they will send another one out if I had a bad experience with a vendor so it worked. I have been a happy Home Warranty of America customer for seven years now.

I bought a home and my realtor suggested that I get a warranty. The house was 12 years old. It was in really good condition but she said considering it was over 10 years that the contractor wasn’t going to do anything to get it and she suggested Home Warranty of America. The seller went with it as well and I renewed this year. They were a bit pushy. They kept telling me I had to renew and it’s three months out. And it’s like, “No. I don’t have to renew. I know when I need to.” I understand it’s business and they want to make sure that I sign up with no problems and when I decided to renew my contract there was no problems whatsoever.

Our realtor told us about Home Warranty of America when we bought the house. We continued to use it and we’ve been with them for about a year and three months now. My wife took care of the renewal and it was easy. We had an issue with our washing machine that they're fixing right now. Submitting a claim for it has been easy and within a couple of days, they showed up and looked at it. So far, we’ve had a really good experience with Home Warranty of America. I would definitely recommend this company.

I was introduced to HWA company when we bought this house three years ago. They foresee I would need them. The representative came over and did an excellent job. Just before Christmas we called them because our heating system was not giving enough heat. The man came over, he looked at it and said there’s nothing wrong with it. So I gave him the $100 and he left. It was a business holiday. Everybody was busy and he did not get involved with a big job. Right now we have the oven on to get enough heating here.

The realtor suggested HWA for our home and explained it to us. The seller of the house provided the warranty for us for the first year and then we continued on. I've called in three claims to HWA and the last contractor I had was absolutely fantastic. They were very quick and they really knew what they were doing. Everything was taken care of right away so it didn't slow us up on leaving town for the winter.

I've had HWA's service for 11 years now. I'm also a real estate agent and I've provided their services to clients and it has been excruciating to work with them at times. Their reps are not nice and they sound like they're from New York and cold-hearted. Once, it was -15 degrees and I had no power in my home for five days and my furnace went out. They provided me a heating and cooling company that came and told me that my furnace was leaking carbon monoxide because the heat exchanger was cracked and that it was unsafe to live in. I called them again and told them that I needed people in my house. One guy came over and he told me that he's going to show me pictures of all the cracks in the exchanger, which I still have. They proceeded to send me two other companies that told me that my furnace was fine. I paid them $670 but the furnace still emits carbon monoxide. This has been going on for four years now.

My realtor purchased a policy from Home Warranty of America for me as a gift when I closed on my house, so I got my first year for free. I have been with them for four years, and renewing was simple. It's an auto-renewal and I get a notification for it. The times I've used it has been beneficial. I've done four claims and I've both called in and did it online. The representative I've talked to had been very friendly and answered all the questions I had.

We moved into our house 15 years ago, and about four months in, the furnace in the attic went out. Home Warranty of America replaced it, and we felt it was a good thing to have a home warranty. Otherwise, the cost would have probably been more. Recently, I had an order in for my oven, and they haven’t obliged it. I called and told them that there was a storm and they said they couldn’t cover it so somebody else has to do it. They had this add-on in case something got hit by lightning and that’s what they said that happened there. They’ve come out for the other claims, but I’m going back and forth with them on fixing the oven. As far as following through, Home Warranty of America is like any other company that tries to get out the least that they can.

We’ve been with Home Warranty of America for eight years now. Most of the time, I file my claims over the phone and it’s fairly easy. Talking with their reps has been fairly easy and painless. But our experience with the contractors has been a hit or miss. The biggest problem we had was with a refrigeration company. Our freezer died out and we put in the claim. It took almost a month to finally get it fixed so, we lost all of our food. When they came out, they looked at it. They said they needed to order a part. It took weeks for the part to come in and to for them to come back and finally replace it. The communication with that company was terrible. We kept trying to tell Home Warranty of America about it but they weren’t much help with it. Other than that, the service from the contractors HWA sent overall was fairly good.

When I bought the house, the owners already had the Home Warranty of America policy and I just continued it for the last eight years. The first seven years, I never had any major problems. They just came, fixed this and that and I paid my deductible and that was it. The issues were repaired. In June of 2017, my refrigerator went out and they were very good with that. They did a buy-out and I was able to buy a refrigerator right away. The only bad thing about that was that they offered a certain refrigerator and I chose to buy another over what they were offering. I had to wait three weeks to get my check.

When we purchased the home, HWA was a gift from my Realtor so we just renewed it and kept going. The renewal was a very simple process. We got a notification by email and I had set up our account online. I tried to do the renewal online but I had an issue with that. I thought it would be quicker to go online, put in the order, and be done with it. But it would not go through. It just kept saying the system was down or, "We can't process your order at this time." That was a little frustrating because it was late in the evening when I was doing it.

After the realtor recommended Home Warranty of America when I purchased my home, I got them and then I submitted a claim recently. The process was very easy and I used their online app to send in the information and a technician called the same day. He had availability that day but I don't have so we scheduled it at a convenient time. Also, when I've had any issues, there has been a good follow up.

We lived in Maryland then we came back to West Virginia and bought this house. The previous owners had Home Warranty of America so I just kept paying for it every year when it was due. I've had Home Warranty of America since 2004 and they're very professional when I call but it takes them a while to get somebody here. My refrigerator went out three years ago and it took them six days to get somebody to check it. I'm a widow and I live alone. And I wish HWA could get somebody out here faster. We have good contractors here and HWA should get in touch with them. Also, when you have home warranty, they don't pay that much because they would say everything was just too old. When my air conditioner and furnace went out this past year, HWA took the claim but they didn't pay that much on it. All they paid for was the evaporator coils.

We had Home Warranty of America when we bought our house. The previous owners arranged the warranty through them. I can either call or go online and put a claim in but I have problems with internet service where we're at so I usually call in to submit a claim and I find it easier because their guys can look right away and see if the claim is covered by the warranty or not. Their technicians were very good, very professional and attentive. We've had a local plumber that we've had here a couple of times and an electrician we had out last year that we called and did other work on our house. They always get back to us if we were waiting on something and they send me an email notice right away that they've put the claim through. I'd tell my friends that Home Warranty of America provides a good service.

My heater didn’t go hot and it either went up or the water never went up to the point where it made my radiator hot downstairs, yet Home Warranty of America wouldn’t cover my problem. I wanted to pay $1,000 for both the radiator in my basement to get fixed and the one in my room, but they said the claim was put in together, and it had to be done and covered. The claim couldn’t be split, so that was a bit strange. They just told me it was $1,000 and I was never given an option to convert my plan to another. But they were able to pay for the one in the room for it to get done and that was only $100 for two hours.

Home Warranty of America has been good. It's pretty easy to submit a claim. I just go online and type it up, then within a couple of hours, a contractor would contact me. But recently, I had a problem with the dishwasher timer and it took a day for them to get back to me since Sears decided not to do appliance service. Apparently, Home Warranty was having trouble getting appliance people in Bartlesville. A guy eventually came who said, "I come to Bartlesville all the time. I don't know why they have trouble getting in touch with me because I'm here. They're not calling me." Other than that, he's been good and has ordered the part. I would recommend Home Warranty of America.

When we bought our house, Home Warranty of America came as part of the package. It was easy to renew it. We called them and they have always been friendly. Most of the time, submitting a claim has gone well. We did have one where it was submitted and the person was no longer with them and it took 0a day. It took a while to figure out so then they had to resubmit. Most of the times, it’s been good but that was a definite bomb. But someone did finally come out to help so it got resolved. We’ve had Home Warranty of America out for several different items by now and everything has been working smoothly with whatever we had repaired. We've been overly satisfied.

I've had a home warranty before and it helped. So when I was buying a house that was 30 years old, I decided to get one again and my real estate agent recommended Home Warranty of America. I've sent claims to HWA a couple of times but I had a bit of a problem when it was a weekend and the contractor didn't want to come out. It was a four-day holiday here because of the Mardi Gras. It took us almost a week to get the tech come out.

Being a homeowner has a lot of responsibilities and a lot of unexpected expenses. Home warranties help to mitigate those expenses when they are completely unexpected versus planned maintenance and things that you know you are going to get hit with. Home Warranty of America was the warranty company that had been included when we purchased the house. Whenever we submit a claim, we just call them and they send someone out. There are times when the allowable expenses are not exactly what I think they should be. But all in all, aside from price, I can’t complain. We have been fairly happy with all the contractors that have been assigned to our claims.

I bought my home two years ago, and the realtor told me about Home Warranty of America. The reps walked me through the sign-up and then I renewed my contract again last year. Recently, something was wrong with one of the coils in my sink and it was leaking underneath. Everything was good when I called. However, I was misguided when I got the warranty. I thought the deductible was $100 or $50, and they always advertise that you get two or three things done at one time. I'm having a problem with my washer also, and when I called it in for my sink, I said I could do them both together but they're two different things, so that would be two different deductibles and I don't have the money to do the washer.

With Home Warranty, I submit claims over the phone and it's been easy. I just give them the information that they need and then, they come out. But I've had two bad experiences with them. One was for the stove. The contractor said they couldn't fix it and that Home Warranty had to send somebody else out but they never did. Second was two weeks ago. I called them to have the refrigerator fixed. Two days later, it was doing the very same thing. I called Home Warranty and they haven't responded back to me.

I filed a claim over the phone for my garbage disposal and the representatives were nice and polite. I’ve had stuff done before with Home Warranty of America. I got them when I bought my house. I also had another home warranty company when I bought my other house. They are equal except that my other home warranty didn’t cover any plumbing underneath the concrete in my other house because it was a slab.

I've been living by myself and I know if something breaks down I will need somebody I can call on. Signing up with HWA wasn’t difficult. Also, they're responsive to my claims and the claims reps are nice. I called them yesterday evening for my fourth claim because I'm having some plumbing problems out here in the back, but I haven’t heard from the plumber yet.

Home Warranty of America is pretty good but the technicians that they have are not the best. Usually, they send a technician who comes three times and they pay the technician $500 but still, the situation is not fixed. Then, I would say that I need somebody else to come, they would send someone and that person will fix it. I had a claim for the dishwasher and they spent a thousand dollars to get it fixed because they went through so many people. I'm only paying a one-time $75 fee but it's annoying to have somebody three times and not have the dishwasher fixed for two months. They were here for two hours and they don't know the job. I think Home Warranty doesn't have the business intelligence to see if it's worth it for them to spend another $500 to get a second person or if it's better for them to give us the money to buy a new dishwasher. But the last person they sent fixed it well.

I was with American Home Shield first and sent a repairman for my double oven. The man replaced the part. He didn't screw it in tight enough, and it blew my whole Thermador oven, which is a very expensive oven. When I told American Home Shield that, they could only give me a fraction of it because I've had it a few years. But I couldn't go and get another Thermador oven. So, they replaced it with some other brand. So, I got rid of them, and I came to Home Warranty of America. So far, they're okay. I try not to use them as much as possible, but they're a good company. They aren't as easy to deal with as American Home Shield was, but so far, the people that they've sent out are someone to fix your things.

My friend told me about Home Warranty of America and signing up for the service was okay. But sometimes, the claims process can be difficult. I had to call three times because they said they were sending someone out but it didn’t happen. When I called back on a Saturday morning, they said there wasn’t going to be anybody available until Monday. The claim was for our air conditioner and I wondered why they had scheduled somebody who didn’t work during the weekend. They advertise that they're available 24 hours, seven days a week, so it should be the type of performance that they put out. And they should be looking for people that are going to be able to work on the weekend. We shouldn’t have to be inconvenienced. Other than that, once the repair was done, our AC's performance has been okay.

When I thought about what could go wrong such as my air conditioner and having to pay thousands of dollars versus only paying the deductible if I have a home warranty, I'd rather pay $75. When we lived in Maryland over 20 years ago, I selected Home Warranty of America because they covered more household items. They seem to be more friendly when I called and inquired about the coverage they have. Also, submitting a claim was always nice. When I do it over the phone, the reps were very knowledgeable of the product I’m speaking of and how to handle things. Their customer service skills were wonderful as well. They would give me the name of the company they’re going to send and if I don’t hear from that company within a certain width of time, they would give me the phone number and I can call and everything has always been just as they say.

A friend of mine recommended Home Warranty of America and I’ve had them for about seven years now. Claims submission was really easy. I went to their site where it was indicated that I wanted to file a claim, typed in the information, answered their questions about what was going on with their plans and they contacted me, assigned a claim number and sent a personnel to fix the problem. It was all straightforward and I was very pleased.

We had a water leak which flooded the house this past summer and Home Warranty of America took care of it. It was the water line coming into the house from outside and busted in the wall. It was a nightmare. We had to have all the carpet and floors redone. Everything was taken out of the house and big blowers and dryers were brought in and we wound up in a motel for about a month. The technicians were good and took care of it real fast. It’s always been a good experience with Home Warranty of America. Everything that was ever had to be done was done in a big hurry.

A real estate man mentioned getting a home warranty and it’s been four years since we first signed up with Home Warranty of America. I bought this condo for my daughter and she didn’t have much money so I figured in case something goes wrong, I will have it covered. It was easy to sign up for the service. I’ve talked to the sales rep couple of times and she was very accommodative and knowledgeable. She explained what was covered and what wasn’t covered and the $100 deductible. We submitted a claim about washer a couple of years ago. Their rep sent someone over right away and they took care of the issue. The contractors have been very accommodative as well and the quality of service has been good.

Signing up with Home Warranty of America was easy and I had a good experience with their reps. I recently filed a claim for my microwave because the switch on its door went out and it kept the unit from turning on. The technician came out after four days and then, he couldn’t fix it and I had to wait another week because he ordered the part. But the technician was good and the microwave is like new since the repair. I would recommend HWA to a friend. But I would also tell my friends that there's a chance that they might be out in a short period of time and then there's a chance that they may not be out. The vendors that HWA uses should be able to get out a little bit sooner than what they do.

The realtor signed us up with Home Warranty of America years ago but when I had a claim for the refrigerator, it was denied. The freezer door wasn't working right and the freezer wasn't making ice. They even took pictures but I don't know why the claim was denied. In the end, I canceled the policy.

When we bought the house, my real estate agent requested that the seller includes Home Warranty of America in the sale. Submitting a claim is easy and I can call them or do it online, but I prefer calling. They quickly processed the claim and got it going. They asked me what the problem was, how long the problem had been going on and then they reminded me of my deductible. They told me who the person that they have recommended to come out and gave me the contact information of that person. They also told me that if I don't hear from anyone after a certain amount of time, then to call the person too.

My husband and I are both disabled so if something breaks down, we can't fix it ourselves. Signing up for Home Warranty of America was easy. And their price was good but I'm annoyed that it goes up every year. We've been with them for three years and we started out with $49 and now, we're up to $79. It is a little disturbing, and when I called in for someone, the copay went up, too.

A friend of mine had HWA and I personally think they're okay. My only problem are the suppliers that are not local. They use somebody 60 miles away from their office but they have a local guy that lives in the area that would take care of the job. My water heater leaked once and they couldn't fix it for a week and I got stuck. However, when they do have somebody, they do a good job. I also wish that they list what's covered and what's not in their contract which would help the consumers.

I called HWA and told them what the problem was and they sent somebody out. Our stove controlling unit went out on our stove. The guy fixed it. He had to order the parts so it took him like a week but that was fine. They sent the same guy out to repair a practically brand new GE stove. The controlling unit went out and the guy said he'd get parts and let us know or come back but we never heard from him. We will never have him come back again. So we called back the Home Warranty people and asked them what was going on. They were apologetic and found somebody else to take care of it. I paid the first guy 60 bucks for coming out here. I didn't have to pay the second guy again. Home Warranty just took care of it. The second guy took care of the stove and was pretty quick about it. Lower rates would also be nice but everybody's been fine except for that one incident. I'd recommend Home Warranty.

We had a water leak and we called on a weekend but the people that Home Warranty of America called didn't work on weekends so, we didn't get anyone to call us until Monday. The appointment was set up on Tuesday and the person that was sent out didn't have the equipment that he needed to detect our problem so, they sent someone out for another day, but they still were not able to find it. They had to do a more extensive test to identify what the problem was. In addition, we had an issue with our conditioner a couple of years ago and I knew a lot of people said that they wouldn't replace but will just fix it. They replaced the AC and we didn't have to go through hoops trying to get something broken replace and we were appreciative of that. Overall, they've been pretty good.

I'm visually impaired and this was my first time buying a house. This home was built in 2010 and in a few years, I'll probably have to replace the air conditioner. I had two different technicians in my house and I got the second opinion. One of them was my friend, but they both told me that the air conditioning had some rust. I called Home Warranty of America as I wanted to do a preventative replacement, but they are not going to do it. I have no control over when the unit will go. But maybe 2020 or 2021, while the weather is cool and the air conditioning guys are not busy and can give me a lot of attention, I would have Home Warranty of America come and get the unit switched out and make sure they do a good job installing.