Home Warranty of America Reviews

We already had a home warranty but we decided to shop around and look for a new one. We landed with Home Warranty of America due to the coverage for the cost versus what we were currently paying. We normally called when we submitted a claim. It was a simple process and it was usually fine with the claims representatives.

I had a plumbing claim with Home Warranty of America. I was out of town working, and my mom was keeping the house. The tub in the kid's bathroom wasn’t draining. The guys who went here did not clear it all the way out. When I take a shower, I want all the water to go down but it’s just coming out. HWA were able to locate us a plumber and get somebody to come out within a reasonable amount of time.

Please please please, if you have to purchase a home warranty, go anywhere but Home Warranty of America, Inc. They are PATHETIC to say the least. PATHETIC SERVICE. This is the home warranty that I received when I purchased my home. Shortly after I called in for a plumbing issue. 3 months later, same issue. Every 3-5 months for the last 2 and a half years, I’ve had someone out for this same issue. I’ve paid $100 deductible every single time. The last time, I decided to seek help outside of the warranty company. The warranty company agreed to reimburse me as long as the diagnosis was called in by the plumbing company.

I’m not happy with Home Warranty of America at all. When we first started, the interactions with their reps were fine. Now, they're horrible. Their price and what they cover have gone up. When the repair guy came out for the water heater, they couldn't fix it until they got a reply back from HWA. It was ridiculous. And when the repair guy came out for the garage door opener, he said that due to its age, it would be better just to replace it. We were told that HWA couldn’t do that and they just had to replace the board. And so it’s gonna break again. HWA is not a good quality company anymore. I wouldn't recommend them to a single person.

When I purchased the house, Home Warranty of America came with it. I compared their rates with the other companies and for the most part, Home Warranty had better rates. When I submitted a claim over the phone, it was quick and easy. The interaction with the reps was good and their professionalism was great. They tell you when the contractors would come. Also, the tech who came over was professional, courteous and down-to-earth. I recommend HWA to others.

Signing up with Home Warranty of America was easy and their reps were okay. I usually submit claims online and they usually respond within a day. Contractors usually come out within a couple of days and their professionalism and quality of work are great.

I filed a claim for an air conditioner last summer with Home Warranty of America and they sent someone over and it wasn’t fixed. They said they were gonna send someone else or see about getting a new air conditioner but after that, we never heard anything back from them. I called them week after week after week because it was during the summer, 100-degree weather, and nothing. They said that it was being worked on and that someone is gonna decide. I ended up having to get a new unit myself. Their claim process is easy and I have had a couple other issues where they responded quickly but since the air conditioner is a major appliance, they just never did anything about it. I definitely wouldn’t recommend Home Warranty of America. They need to respond in a timely manner.

SAVE YOURSELF THE MENTAL ANGUISH AND DO NOT USE HOME WARRANTY OF AMERICA. I have rarely worked with people less interested in helping you. I had a basic service request for a leaky dishwasher that has taken 2 and a half months to fully handle. Initially, the technician they sent out told my fiance and I that the leak was due to an issue with the door panel and he would submit that, but would advise that the repair would be more expensive than it's worth and suggest we get a new dishwasher. Sounds perfect, right? Except the tech never submitted the request.

I used to be with American Home Shield. I looked at Home Warranty of America's reviews online and I used them for one of my two houses. I had no concern, so I moved my other house towards HWA. I had a very good experience signing up and the guy I dealt with was helpful. I had been with them for four or more years now. Submitting claims was usually very easy, but six months back, they had an issue with their website, so I struggled a lot to submit any claims online. The contractors in our region are good, but I prefer that when I have a contractor at home, the same one will be coming back if I like them. It would also be good if they can do it online. I will definitely recommend HWA to a friend.

I would not recommend this company to anyone. And this is not this first issue I have had with them. I pay for extra coverage for exterior plumbing and sewer issues on top of standard warranty. My home has flooded 3 times and this time the plumber actually is trying to find the problem. He requested that they pay for a camera to diagnose the problem. And guess what!! It was denied! They said it was outside home. Well, number one I pay for outside coverage. Number two they can’t diagnose this problem without a camera. So, once again, they are messing me around rather than being a respectable company and taking care of their customer according to the contract I signed up for. So now it is just a matter of whether I hire an attorney or continue to let everyone know what I think of this company both online, via channel 2 Works For You and verbally.

We’ve had Home Warranty of America ever since we bought our house 12 years ago and they've always been reliable. They stand up for their word and they do what they're supposed to do. Submitting claims over the phone is easy and everyone I've ever spoken to there have always been very nice and helpful. Plus, the contractors that they have sent were very good except for one but they sent someone else out and I was very pleased after that. Home Warranty of America is an excellent company and I would recommend them.

I’ve been with Home Warranty of America for about nine years now and I normally submit my claims online. I can find something right away on their website. I’ve had problems with plumbers though and I’ve asked HWA to send a couple of other people and they did but I never had a good plumber come over. But it’s not the representative’s fault. They’ve been really responsive and I've had a pretty good experience with HWA.

I bought a house 4 months ago with 13 months Platinum plan. I filed claim regarding to roof leak and water leak a month ago. I have to make multiple phone calls and live chat regarding our claim status but all of them declined. The company refused to give me copy of report from vendors they sent to inspect the house. They just told me that my claim is not approved. I have no idea what is issue with my roof leak either water leak and why they refused. This is very bad reputation.

I contacted HWA regarding a inoperable ceiling fan. The light works fine but the fan just has a low buzz when you try and turn it on. I contacted HWA on 2/20/19 to see about getting someone out to fix it. Within 24 hours I was sent an e-mail with a claim number and a contact name of a firm that would handle the repair. The e-mail indicated said company would contact me with 1 business day to schedule an assessment ( this was the only positive) 3 business days goes by so I contact the firm and they state that they do not work with HWA but it is not worth it to try and fix the ceiling fan, just go to Lowe's and buy a ceiling fan and they will install it for a service fee of $175.

How many people are concerned with the size of the hot water heater in a house that they are in the process of buying? Most reasonable people are worried about the items on the inspection and the disclosure. SO maybe it's time to rethink buying a “home warranty.” If they don’t want to cover the appliances that are connected to the house as part of the transaction, they should NOT accept full payment for a house full of appliances.

When we purchased the home in 2015, Home Warranty of America was recommended by the Realtor. We decided to put a warranty on the property since you never know what you would run into. Signing up for the program was not a problem at all. They did all the work and I just got to renew it after the first year. When I submit a claim, I do it online and their website is easy to use. I've done three claims and there was one situation where I never got a response from the contractor. I followed it up with an email, but I just canceled it eventually. It was an issue we were having with the garage door, so I took care of it myself.

When I closed on the house, part of the transaction was Home Warranty of America and I had a good experience with them for a year, so I decided to stay. I file my claims online and navigating their website is easy. They get in touch with me and then move forward. They usually send contractors within a day or two which is prompt. During the cold days of last year when my heat pump went out, Home Warranty of America sent out people the next day. I had another problem with my dryer and that was a couple of days but it was still prompt. It exceeded expectations. Plus, the contractors were very courteous and respectful. They explained to me what was going on and their quality of work was very professional. Home Warranty of America made my life easier. It released some day-to-day stress of not having to worry about what's going on in our home and I can focus on my work. I'm very satisfied with them.

Submitting claims to Home Warranty of America is easy online but I'm dissatisfied with our most recent claim. When their contractor was trying to look for a leak, they put a hole in it and said it was gonna be covered but it wasn't covered. Other than that, I usually have a positive experience.

Filing claims with Home Warranty of America is difficult on weekends. Sometimes, if I need to submit something on a weekend, the response is, "We don't have anybody here right now. We'll get back to you when we can." But on a weekday, it's not so bad. Also, the contractors that they’ve sent are fine but their process needs to be improved in terms of after the claim is made, getting it approved, communication with the customer, to then getting the timeliness of getting parts after the contractors come out, and getting approval for what the contractors recommend to fix the problem. The last claim I had was mishandled and I'm still a little upset about that.

I will begin with our first week in our new home. On day 6 my husband got into the shower only to find that there was no hot water. Long story short, he figured it was the hot water heater. I made my first call to Home Warranty of America on day 7 in our new home. Initially the process seemed efficient, although they did not actually get a plumber to our home until day 8. We live in Las Vegas. No shortage of plumbers here. So the first company came out and determined that the hot water heater was a no good. He had the conversation with the Home Warranty of America representative from our garage. She informed him that they would need additional time to approve that and he should leave and they would contact us. I did not hear from them that day.

I've been with Home Warranty of America for eight years now. The home warranty was given to me when I bought the house so I continued on them. I kept it as it is and my experience signing up for the service was unexpectedly good. Submitting a claim is so easy too. I do it over the phone and the representatives are perfectly knowledgeable in what they are talking about. The contractors even call me within two hours sometimes and everything is perfect when I'm dealing with them. My experience with this company has been the best.

I have had multiple claims with Home Warranty of America related to plumbing and water issues. I have found that, generally, the issues are not covered due to the fine print of the contract. I've also found that for stuff that is covered such as clogged drains, the network of plumbers that Home Warranty of America has access to has struggled to fix the issue in a timely manner. In at least two cases, the initial plumbers were not able to fix the clogged drains and that took multiple days. Then, for a specialist to come out and redo the drain again, that took a couple more days. About eight months later, I found the same drain still having problems. So, I didn't even bother using the Home Warranty plumbers and instead, I called a plumber out of the phonebook and the service was much quicker and effective.

Updated on 3/29/2019: It getting better. They did get someone out here to look at the furnace. Which is greatly appreciated so I probably will keep my home warranty with this company and soon as this whole issue gets fixed I will do another review and put 5 stars for this company.

I had an emergency claim for my boiler during below zero temperatures. The tech that came was entirely incompetent and did more damage to the system. The after hours support from HWA was horrific. I was without heat for almost two days before I was approved to call my own tech, who had to get parts and took another day and a half to repair. The result was almost $10,000 in damage from broken pipes.

I'm a Realtor and I bought two Home Warranty of America plans for properties that I own. Signing up for the service was very simple. I just did it through the title company. HWA kept billing me for something though and then they said that it was all taken care of but they billed me again for it. But I got it straightened out. The guy there told me that it was because their computer system has changed. Also, I re-upped them but the guy said that the computer would not automatically do it. He was just putting it in there that I was considering it because that's what it was but they just re-upped it and it was okay. They're billing me by the month now instead of having to pay the whole thing and although I did not ask for that, that was nice.

Signing up for HWA was pretty easy. Thus far, their claims process has been straightforward for us. We’ve had some ups and downs with their reps, but for the most part, working with them has been all good. When we submit claims during the week, we get a contractor out within a day or so. Sometimes, we wait a little longer over a weekend but still, they usually come out within a couple of days. I haven't had problems with any of their techs.

We're a property management company and have a lot of properties with a lot of warranties. For one of the properties, a claim with Home Warranty of America was called in for a heating unit. Then the vendor called to schedule an appointment and they were dispatched within 24 hours. It was really quick. They had to come back with the parts and they got the issue taken care of. I was very happy with Home Warranty of America.

We did some of the cost that goes with home ownership and put a warranty on our property. Having one is very valuable. It saves us a lot of money. We've been with Home Warranty of America for over 10 years and most of the big things we have in the house have been covered. There have been very few things that were not covered. Besides that, the reps have always been courteous and professional when we submit claims over the phone.

I submitted a claim for plumbing leaks in a toilet and 2 faucets. I asked that the claim be assigned to a specific service provider that I used in the past. The original claim was incorrect. I had to spend considerable time on the phone to clarify. The service provider explained that I needed to replace the faucets and the toilet. HWA denied everything and re-assigned to another service provider.

I bought a house in 2012 that was six years old and it has a pool and two zones of heating and cooling. I had more things to worry about than I usually do. My realtor suggested it was a good idea to purchase a home warranty policy and I decided that it would be a wise idea. I went online, reviewed various organizations and selected Home Warranty of America.

Home Warranty of America's contractors would come out for service a couple of days after we report the issue and would notify us when they're on their way. The last repair guy we dealt with was very polite and professional. His service was excellent too. He explained what the issue was and what needed to be done, and he cleaned up after himself.

We've always had a home warranty on our home and submitting an online claim with Home Warranty of America is not a problem. However, the warranty is not working as advertised. We've been declined for various issues and vendors are not calling or showing up. After paying whatever fee it is to have somebody come and do something, I've had to call and have someone outside perform the work and complete it. Home Warranty of America doesn't do anything and their reps who seem to be in another country do not have a good grasp of the English language.

We moved a year and a half ago and the second house we bought did not have Home Warranty of America. We had another warranty and we cancelled it, and we moved over to them. It’s very easy to make a claim. You could do it all online and the vendors that they work with are very responsive. They respond within eight to 10 hours. We like the option of monthly billing and it's also very easy to do. The claims we've made have been fairly straightforward, and they’ve been handled very well. I’m in Phoenix and air conditioning is a big issue out here, but they have a good network of service people.

My hot water heater went out around the beginning of January 2019. HWA sent out a plumber a week later. That plumber said he could fix the problem but HWA would not let him. HWA then said they had to send out another plumber... Why they sent out one that couldn't help? I have no idea. Next plumber comes out a week later. It has been over two weeks now. This plumber tells me that there will be "extra fees" and that HWA will not cover the service in full. I am frustrated but after a few hours on the phone with both HWA and the plumber I agree to the charges. HWA says this must go through their "claims review team"...whatever that means. I don't hear anything for a few hours so I ask the plumber what’s going on but he doesn't answer and my wife tells me he has left!

I've been with HWA for 14 years and up until this year, their people that had been out were always doing a good job and trustworthy. When my refrigerator went out it took me two and a half months to get a refrigerator. The first one that was delivered wouldn't fit so they took it back. They couldn't get another one until they got it to the warehouse. And then, it took more time to get that delivered too. The people didn't call me back and get me updated on what was going on. So I was not happy this year. But other than that, I've been very pleased with them.

I submitted a claim on 11-20-2018 and as of today 3-5-2019 I am still getting the runaround from the claims department and no repairs have been made, at all. I am out the $100 for the repair company to come and assess the problem, but I am now going to have to have it fixed by someone else because I need my stove. DO NOT BUY FROM THEM. Go read the BBB and all the 1400+ complaints submitted.

I bought a house in 2015 and HWA was part of that purchase. I had a bunch of problems with that house -- electrical, with the oven, a bunch of things went wrong with it, and all was taken care of under the policy. So when I bought this house last year, I asked for the home warranty again because I've had a good service. Their reps are very pleasant and quick to respond. I go on their website and fill out the little online request for whatever is wrong with the house. It is very easy to navigate and then I have someone who’ll call me back. As a matter of fact, I kinda messed one up a couple of months ago when I clicked the wrong box. I called up and they responded right away. The longest that a contractor had come was five days because the weather was really bad, but mostly, it was a day or two and they had been professional.

Home Warranty of America’s mission statement of… ”simplifying the lives of our customers and helping them immediately, in times of great need and uncertainty…” is a stark contrast to what you will experience working with them. In fact, if you read their reviews on Consumeraffiars.com you will see a common theme of customers experiencing everything from dishonesty, unprofessionalism, and complete lack of transparency. Unfortunately, we are one of these customers. Here is our story.

We bought our new house and was given Home Warranty of America as our company through our lender. We should have read the reviews and done some research on a better warranty company. We have had two separate plumbing blockages and two separate plumbing companies contracted with HWOA come to evaluate the issues. Both contracted plumbers spent less than 3 minutes evaluating the blockage. They promptly collected our $60 co-pay and said the only way to unblock the pipe is to go through the roof to access it which is conveniently not covered by HWOA.

When HWA was presented to us, we did a quick search, and everything appeared to be sufficient, nothing derogatory that jumped out at us. So we made the decision to purchase it, plus it was our first used home, and we thought it was a good investment to protect the stuff that way. We used the warranty a couple of times and the service has been great. They’ve been timely so we do continue to purchase it every year and this is our fourth year.

Signing up with Home Warranty of America was not difficult and I've been with them for about three years. My claims are handled by a property manager. I've had mixed interactions with Home Warranty of America's customer service. If I had done my homework better, my negative experiences with them could have been a little smoother.

We had made two claims to Home Warranty of America so far. The first one was about a garbage disposal that worked once, and the second time we turned on the switch, nothing happened. The contractor came, and we had to pay the $100 fee for the mechanic to come, and they replaced the garbage disposal, and they did that very quickly.

Submitting a claim to HWA is very simple and easy. Everybody has been professional, and they usually give a time when the contractor will contact us. I’m very satisfied with them. The warranty is worth the money.

Home Warranty of America was recommended by somebody that we had interaction with in terms of the purchase of the home. And we’ve now been here for about two years. Our house was built in '91, so most of the heater, washer-dryer, and all those things were fairly old. So eventually, they will all need either replacing or repairing. But right now, everything's fine.

2 weeks after being in our new home we had a water back up after doing laundry. We placed our claim to HWA on Feb 15 and referred us to Mount Plumbing. Our first appointment was to be at 5pm Feb 19th. No call no show from contractor. Called and got a new appointment for 5pm Feb 21st - technician did not have what he needed to fix. 3rd appointment set for Feb 26th 5pm - technician finished his job early prior to our appointment came to my home 1 hour early and decided he did not want to wait for us to be home at 5pm. I had been in contact with HWA to let them know the service or lack of that I was having and my option was to find my own provider and pay upfront and get reimbursed and it may not be reimbursed for the full amount paid. Ridiculous!! I feel bad that the previous homeowner spent the money to purchase this and it is a joke.

The realtor when I was buying my house gave me a list of five different warranty companies. I compared the different things that were covered and it seemed like Home Warranty of America covered more. Also, the companies were all the same price-wise. The sign up with Home Warranty was easy. Last year, I had to have my hot water heater replaced. I paid extra when I upgraded the plan on its renewal. Home Warranty was supposed to have the option of doing the tankless. But the guy who came out said tankless wasn’t an option and that I wasn't allowed to have it.

February 13th my furnace stopped working. I called that day and a technician came out the next day. Had he been able to complete the repair, things would have been great. Unfortunately, a part was needed and this is where things went sideways. February 15th I call HWA to see if the part was approved. I was told they got the information from the repair company but couldn't tell me if the part was approved yet. Monday February 18th, I call HWA and get told the part was approved but they didn't have status about it being ordered. February 19th I was told the part was ordered by HWA (the HVAC contractor apparently doesn't get to order the parts - who knew?).

Everybody should really have a home warranty so if things break down, you won’t have to pay a lot of money having them fixed, especially ones that you don’t have insurance on anymore. Our house and a lot of our appliances are not that old. But with the ones that we might need to have fixed, I thought it was a no-brainer to get a home warranty. It was very easy to sign up for Home Warranty of America. Their reps were excellent. They were very professional and courteous.

HWA made us wait for over a week (snow on the ground) for a heater repair. They then refused to pay the amount and would only cover 25% of the actual cost. It's been 8 weeks and still no money. My husband has called almost every day and emailed and still cannot get a straight answer.

Every time I had a problem I would call HWA and their reps have been very polite and very helpful. Usually the same day or the next day the repairman would call, make an appointment and would come out and they would fix it. And if it was not fixed properly, then they came back and I didn’t have to pay a second time, if it was the same, exact problem. So far, I've been happy with their service. But if they could lower the co-pay that would also be nice.

When we first moved in the house 13 years ago, Home Warranty of America was presented to us through the realtor. We signed up, gave them a check and that was it. It was pretty simple. We’ve had good results with them and I'm happy with what they've done. They take care of stuff well. I just call them and they send quality people out, and they take care of it. Also, the techs don't give up. They keep going until they get the thing fixed, and that's greatly appreciated. If it was something major like a washing machine or air conditioning, they would make it happen that day.

We had to replace the air conditioner of my rental property. We tried for months to get HWA, all during the summer when the air conditioning could have been very well used by the poor tenants and they hemmed and hawed and said this and that, and I just wasn't happy with how that was handled. They gave us $400 but it was $4,000 that we had to pay. So big difference. They should have paid for at least half of it, if not more.

When I bought my house, Home Warranty of America was part of the purchase. I've been with them for three years now. It is the first home warranty I ever had and I don’t have issues with them. Some of the claims I had were for my water heater, AC units, and the last one was for my stove. Everything has been speedy for the online claim process. If I make a claim, I usually get a call within 48 hours so it’s great. Also, their vendors have been great. They’re knowledgeable and helpful in everything.

They have done nothing but lied and given us the runaround regarding reimbursing us on this claim that WE had to pay for out of our pockets. Do not believe these reviews that are 5 stars. Look at the BBB claims and Consumer Affairs and GOOGLE reviews. They are AWFUL and dishonest.

So they finally decided after they sent contractor to my house that I needed a new dryer. Their contract states they will replace with a dryer with same functions or equal value. However my 2000 dryer with steam and over 13 cycles, they tried to replace with a dryer with 3 cycles nonstackable which I could not use. They refused to correct after over 30 phone calls and emails. THEY ARE DISHONEST!!! THEY DO NOT CARE ABOUT THE CUSTOMER. So I finally cancelled with them and am seeking a new home warranty company.

I’ve probably had one of the worst experiences possible with these people. They owe me money on a claim and have not paid out. (It’s been 6 months.) I have to call constantly. They always say they’re going to send out the claim money (I’ve even been told they are expediting it) and they don’t. They have even tried to transfer cost onto me that they were being charged by their vendors. Home visits are supposed to be $75 but when their contractors charge them more, be aware, that they will try to transfer that cost to you. I’m about a month out from my policy expiring and I have no hope that I’ll receive any of that money. I think they are preying on new homeowners. Save your money.

In July 2018 we purchased a house in Phoenix, Arizona in 116°F weather. A home inspector tested our air-conditioning system and indicated that all inspected components of the air-conditioning system were acceptable, and made no recommendations of repairs. A 12 month warranty with Home Warranty of America was obtained with the purchase of the house. We ran the system heavily all summer and paid sizable electrical bills but were always pleased with how quickly could cool our place.

We've had HMA for 9 years now. We have everything covered in our contract except things we don't have, like a pool motor, etc. The first call was for septic pumping, which went without a hitch. The second was to repair an air conditioning motor. This went without a hitch. The third call was for a leaking roof. HWA could not find a vendor in our area (Springfield, Mo) to do the job, so asked us to contact a vendor. There are several reasons HWA couldn't 'find' a vendor, which I'll point out shortly.

I am a current customer who is extremely disappointed with the trustworthiness of this company. Long story short - I was approved for a project for about 1600$ by this company’s customer service. When the project was over and I sent HWA the bill from the contracting company I worked with - I was reimbursed 188$! Reached out to their customer service many many times stretched over months but they always gave a standard textbook answer about an auditor evaluating the enormous work that was done to equal 188$. Having wasted so many hours with this company I would like to give it a huge thumbs down.

What can I say, without any emotions involved. I've had my furnace broken for 1 week now. I've put in the claim as soon as it broke down and still do not have this issue resolved. As soon as it broke down I called and filed a claim. I received a claim number and the service provider that would be doing the job. The next day the service provider came and assessed the situation and confirmed that my furnaces is broken down and would need to be replaced. He called it in to HWA and said it should be done barring no issue in the next few days. Here is where it got complicated.

Updated on 02/17/2019: In my last review I described fraudulent and incompetent service from Home Warranty of America. Their response was evasive and had inaccurate information. The parts WERE AND ARE UNDER WARRANTY. HWA has made NO ATTEMPT TO RESOLVE the issue. I had a second claim for a kitchen electrical repair. They sent a dishwasher repair person the first time - cost me a $60 house call fee and he was not qualified to fix the problem which I had told them was electrical. HWA said they would send an electrician and cover the $60 house call fee. It took a week for an electrician to call. He canceled three times in 9 days. Finally, when he was on his way over he texted to make sure I had the $60 cash for the house call. I said HWA was covering it - he called them and was told they would not cover it. The electrician never showed up.

I filed a claim 01/16/2019. Heater not working. As of 01/30/2019 I am still calling them trying to get heat in my house. Each time it's call the vendor who never calls me back. Crappy company. Please choose someone else.

The sales reps for Home Warranty of America were good and it was easy to submit a claim. However, I had a terrible experience with the contractor. I had them out in October for a simple drain clogged fix and the guys didn’t know what they were doing. They said that HWA doesn’t pay them anyway so, they were gonna be here for three to five minutes. They badmouthed the company. From claim to claim, the service was horrible.

I've been with Home Warranty of America for about five years now and whenever I need to file a claim, I call them up and talk with somebody that talks back. Then I give them my contract number and tell them what the problem is and they have somebody contact me. The people that they send are knowledgeable. They know what they're doing in their particular field. Home Warranty of America reacts with me as a client very well. I would recommend them.

I bought this PLATINUM warranty when I bought my new home. I have since filed 3 claims: 1 garage door opener, 1 clogged pipe - kitchen, 1 circuit breaker box. The first took DAYS to even get a vendor out to the house, and only after I filed a second claim on the same issue, made innumerable phone calls, and called 3 supervisors. After the work was completed they claimed I didn't pay the vendor and billed me repeatedly. It took numerous phone calls to correct. Issue 2 was a simple call for a clogged sink. Again DAYS to process the claim, more DAYS to find a vendor. Claims I didn't pay the vendor the deductible at the time of visit, but only AFTER I filed claim 3 for the circuit box.

I called in regards to my claim on my furnace. To start, HWA (Home Warranty of America) gives you no say in who comes to your house. Luckily, the technician that they sent was amazing. There is an up front fee of $100 for anyone to come and look at any issue with your house. The technician said that our house needed a new furnance. HWA called me to discuss what the technician had told them and the guy from HWA said that the support team decided I didn’t need a new furnance and that a list of parts needed to be replaced. He listed 5 parts that “were not covered” and that I would need to pay over $600 for the parts before the technician came to fix it. He wouldn’t tell me how much HWA was paying towards it being fixed or even what parts they were at least going to cover.

Home Warranty of America was recommended by our management company. Signing up for their service was very easy. We’ve been with HWA for five years. For the most part, filing a claim with them was good. There were incidents we had a few problems, like the vendors not showing up or did an incomplete job, but HWA worked it out. I am satisfied with the job they do, but they need to be quicker. HWA had pushed our rate. Initially, it was 50% and then it passed 100%.

Called to file claim against water system (well). I had no water coming into my house. This was the evening of Dec 20th, 2018. They assigned a property mgmt company to call me. I argued with them on the phone that they are not qualified but the HWA rep insisted that they are. That company called me that night, after 6 pm. Because I could not point out each piece of my well system they would not send anyone to my house! I had out-of-town guests at my house Christmas weekend. Friday I called a local well service company who came out that day, replaced my water well pump.

My wife submitted our claims to Home Warranty of America over the phone and one time, it took two days to dispatch a technician. It was four days the other time. The reps were always responsive and the interactions were good. The contractors were knowledgeable. They tried to fix the issue but later found out that the unit needed to be totally replaced. We like the warranty and we would recommend Home Warranty of America.

Home Warranty of America used to be fine. However, they don’t follow through on what they should be doing, and they're not fair all the way. They mistreated me, especially when I called and I felt like a fool. When I had some problems, there were a couple of people that were very nasty about it. They gave me a claim number to call some other company to come out and try to repair my air conditioner which could not be repaired. I tried to tell them and they said, “We don’t have anybody to send over there, so we’ll give you a claim number.” The company that came would not honor the claim number as they said they’ve had some bad experience with HWA. Also, HWA did not call me to see if I wanted to renew my contract. They just automatically used my account and renewed my contract. They put it on my charge card and I did not like that. I'm very dissatisfied and I’m not renewing my contract with them.

Home Warranty of America was recommended to me, and I've been using them for a year now. Once, the cord on my washer burned out and so I filed a claim with them. They took the claim and handled it in a timely manner. Tim was the tech who came out. He was very pleasant and he did a good job. The whole claim was completed in two days. I will use HWA again.

I reported a problem with furnace on 1/16, didn't receive the decision until 1/19. HWA advised that I'm responsible for $1,515.00 - the cost of modifications and missing parts, but refused to send the list of components that need to be modified and the cost breakdown. I requested a buyout and was quoted one, in the amount of $619.37 on 1/21. The company refused to provide the breakdown for the buyout in writing. All quotes were given over the phone only. Meanwhile, the temperatures dropped to 20s.

My experience with Home Warranty of America has been mostly pleasant. Submitting a claim is fairly straightforward. You can call them or do it online, but I choose to call because it's easier. Also, the reps are professional. They dispatch whichever one that they contract that day. With the contractors that they send out, you’re either gonna get a good one or a horrible one. I've got my two favorites now that if I have something, I just request for them. It would be a lot easier to request a specific contractor when you call in to do the first pick, but it’s the luck of the draw. They randomly assign you one, and they have to cancel it and request a new one if you want a different one.

Home Warranty of America was the first company I saw on TV and I just tried a home warranty. Signing up with them was good but the cost goes up every year. I've submitted claims and I did them over the phone. I had to have my washer and refrigerator repaired and they’re supposed to come to do the final repairs.

I've been a Home Warranty of America subscriber since I bought my house and it has been about nine years. The initial experience was very good but once they shut down in Rochester, the experience has been very bad on service. There's no local service provider now, so it takes quite a long time to receive service. Other than that, I file claims online and there have been no problems with the website navigation. I just had one bad experience recently where there was a lack of communication and follow up with a contractor. They weren't able to fix something right away. They told me that they would have to get a part and return but I never heard back from them again. But the techs have been generally good.

My pool heater went off so I have warranty and I never used it so I thought I can call home warranty and ask them what to do to fix it so they told me they will provide me technician who can fix it. They find me a company a good one. They are famous here around me in the Shreveport Louisiana. They came to check it out. They said it’s going to cost $1500 to fix the whole thing so they asked the company to call the home warranty directly text them to them white $1500. They called them. They explain to them it’s that bad out of the heater and the power the air blower. The warranty company said, "We’re not going to cover the digital panel which is cost $300 +50 to install for the rest of the money good on the flower." They said, "We approve the blower. You can fix it after they fix it."

First.. I am in Wisconsin. Please note they have little to no service providers in Wisconsin. My first claim with HWA I waited weeks to get anyone to service my water heater. My water heater died and I immediately filed a claim. They stated they did not have a service provider in my area, so I gave them the name of the company that has serviced the HVAC in my house for years. It took them 3 weeks to finally have them come out.

I’ve had Home Warranty of America for 14 years now and they’ve been pretty good to me. But the last time they were here, a guy came out to look at my water heater and said it's old and suggested I get a new one, and then I had to pay $700 out of my pocket for the water heater. I thought they should have paid both of it because it’s still included in the contract. They said that different charges were added. I felt some of those charges should have been covered by them. I was surprised with the price that I had to pay out. Nevertheless, the representatives from HWA were very nice to speak with and they have fast service.

Having a home warranty from Home Warranty of America has given me peace of mind. They've been able to address the issues that I've had easily and quickly at a fixed rate, so I never had to worry about replacing my AC or like when my garage door broke, they fixed it. They replaced the garage door opener and I didn't have to pay for the whole process. Submitting claims with them has been easy and most of the time they have been very responsive in getting a service provider out. Every technician that we've had has also been great - they're timely, they fix the problem quickly, they explain what they are going to do and they don't leave a big mess. I would do business with them again. I would also definitely recommend Home Warranty of America, and out of all the warranty horror stories I've heard from my friends, I would definitely talk to them and do a switchover.

Crappy Service!!! I called to make a two claims. The first repair company they contracted with never showed up and when I called the repair company a few days later it rolled to a personal voicemail (i.e. 'this is Dwayne, leave a message") I had to call back to make the claims again since the repair company never came back. Had to listen to five minutes of commercials for Dish Network and ISP providers. Never was able to get through the phone tree to speak to a rep. Had to go to the website to renew my claim. When they finally sent a repair person out the insurance company denied the claim - the coverage I have says sump pumps are covered, but they denied it anyway. Complete garbage, complete waste of money. This is the reason insurance like this is a waste of money.

I had 7 different technicians called to help fix my hood vent on my stove top... Every one that your company called was told it was our stovetop, and everyone DID NOT do hood vents - took off work 4 times to meet them at my place. The last one that was sent DID actually cover hood vents and came to my house only to find out YOU ALL DON'T WARRANTY HOOD VENTS! I have now been without a hood for over a month, have taken off of work 5 times to meet the service agents FOR NOTHING - oh and the kicker I had to pay $75 for the technicians to come before they even came, and when they showed up they said I had not paid so I had to pay it again...and STILL NO callback from a manager. You all spend a ton of money on your marketing but clearly care less about explaining appliances to your help desk or what your company covers... Terrible customer service!

Home Warranty of America came with the house when I bought it and I would call them to submit a claim. They would refer someone and the tech would come out and repair my item. It was easy.

When we originally bought our home in 2006, our Realtor recommended Home Warranty of America. For several years, we had excellent service. The people they sent out took really good care of us but within the last year, I don't think their contractors are vetted and therefore, they can get away with the poor service. The people they sent out didn't do the job they were supposed to and when I complained, I got nothing other than lip service from the company. I called several times on my refrigerator and HWA never did anything. It's surprising and I've been seriously thinking about switching warranty companies.

Claims #** and #** on HVAC; HWA has failed to act upon service requests within a reasonable time frame despite numerous attempts to contact them. They have failed to remunerate us for what they have promised on 11/15/18 after they approved an outside provider to service our HVAC in the amount of $1255, after multiple approved technicians never showed, over several months.

Absolutely give Home Warranty of America a shot. I've been using them for two years now and my experience with them has been good so far. I've made a few calls and they have worked really well. There is an issue that I'm currently working with. I called in for a water leak. However, I had a problem with the initial plumbing company that came as I felt they were not accurately diagnosing the problem. I called HWA and they were able to send another company for a second opinion and right now, they're still working through that leak.

I'd recommend Home Warranty of America. Their claims submission process is easy and it goes very well. We usually call our claims in, and the techs they've sent us have been very good and have fixed our issues.

Thank for everything Mr. Sam **. I appreciate the time, patience and clarification. Glad to know that everything is going to be okay if anything happens. This experience made me feel like family. GREAT JOB.

Company leader stepped in and resolved and covered the claim. Thank you.

I submitted a claim online to Home Warranty for a microwave, but it didn't go through. So I had to call in and submit it. Then it took close to four months before I got a check for the microwave. Also, it actually took so far as to require Better Business Bureau complaint to get Home Warranty to acknowledge and return a phone call even though they had already approved the claim. Home Warranty of America was recommended by the Realtor that handled my house who is actually a friend, and so I have since then recommended that he not push that for his customers.

We got Home Warranty of America through our home purchase. We've been in the house since October 2017 and we just renewed it for another 12 months or something like that. We love it. It's very easy and quick when we submit a claim. We usually get everything resolved really fast and the staff is great. They listen intently and get all the information that you don't have to call back and within 24 hours, somebody is calling us. Also, the techs have been really responsive and honest. I would recommend Home Warranty of America.

I've had Home Warranty of America for 15 years and recently, they just went down in my book. Previously, I used to put in claims whenever I had a problem, they used to take care of things. Now, it's almost like they try to find ways not to cover things. I had a shower problem for example. And they couldn't resolve the problem. The one plumber that came in, didn't do anything other than running the water. He said he couldn't fix it. They got another plumber to come in, he played around and he did a few things. And whilst there was some hot water coming out, it wasn't properly fixed. When I put the dial on to hot water, cold water was coming in. When I put the water on the other side, then the opposite was happening. But even then I was okay with the provider, it was gonna work, within a day or two, that broke down as well. The plumber had told me that I really needed to change the whole system in order to get a hot shower from this location.

Our realtor paid part of the Home Warranty of America policy and then we had to utilize it because of two little problems. We had a claim for the counter microwave. I tried and got in contact with the installer but he could only come out and put it in. They couldn't do the measurements so we had to do it ourselves. Then we got the new vent for the shroud and then found out it wasn't needed. If only the installer came out earlier, he could have seen that situation but other than that, he was very good. They were quite professional and were recommended. The claim went on quite a while but it finally got settled. Then we had a water heater problem and we paid part of it. Other than that, we're fairly satisfied with everything and that's why we renewed with them.

I had Sears Warranty at the apartment building and at my home but when I moved, Home Warranty of America was out here and we kept them. The technicians who were sent by HWA were knowledgeable. If I got a faucet in there that cost $800 and if something goes wrong with that faucet, an $800 faucet should be put up there. That’s the type of deal that I’m used to but HWA doesn’t deal that way. If I got a brand of faucet, they would say that they couldn’t get me that brand faucet. They would give me an aluminum one. HWA doesn't come up to Sears’ standards. It’s fine if they want their customer to pay half but they should not tell the customer that they're gonna get them something cheaper. I got a nice house and I don’t want anything cheaper.

I go on the Home Warranty of America website to submit a claim and it’s very user-friendly. Also, the technicians that have come out to my home are good overall.

I thought it was a good idea, with the age of the systems in the house, to protect myself in terms of how much I might be out of pocket if something were to fail. I've been covered by Home Warranty of America for about 18 months now, and renewing was very easy. When we first purchased the house, we worked with them to have a locksmith come in and change the locks, and it was a very pleasant experience. They did most of the communication with the contractor, had a person contact me and we made an appointment.

Home Warranty of America was the one-year warranty provider of the home I bought. We've had them for five years now and it’s very easy to submit a claim to them. I get a very quick response. They’re great to work with that’s why we’ve kept them for so long. Some of the technicians that came out have been good and some have been bad. The ones that were not so good, I contacted Home Warranty and they immediately, either the same day or next day, had another technician out and they never had a problem sending that. Home Warranty of America really cares about the customers. They even follow-up after the service has been completed to make sure that we are satisfied with the work that we had received. They’ve been very great at honoring their services and we’ve never had a problem with them. I renew every year with them because they back up their products and services.

I have had 4 claims so far since getting the warranty and the company covered none of them. Completely useless. Better it is to not get warranty and put the money aside for home repairs directly. This warranty is utterly useless.

Plumbing line to ice maker was leaking. They say ice maker repairs are covered... but not the water line... not the right kind of pipe to be covered under plumbing. Took 15 minutes and charged me $128 in addition to $100 that I was suppose to pay. I was told WHEN I FILED CLAIM my problem was covered and would only cost the $100. This company is a rip-off.

I went into Sears to get a washer and dryer. The salesman talked me into getting a warranty and it seemed like a good plan and it still is. Home Warranty of America was the best one that I had heard so I went with them. However, my experience with their service was very poor. They seemed to not want to stand up to the warranty that’s written on the insurance paper. We have a bottom and top oven. And they seemed to wanna give me a single oven. It has been about three or four months now and they still haven’t settled that case. I submitted a claim to them about my furnace about three weeks ago and I also haven’t heard from them about that.

Don’t ever use this company. All calls for claims are handled outside of the United States. Broken English, they couldn’t answer my questions. My claim went in on a Thursday today, Tuesday, I still do not have a working refrigerator. The first service tech they sent out told HWA that the refrigerator could not be fixed. Instead of them processing my claim, they sent a second service tech that told them the exact same thing. Both service techs were very kind and helpful. Both explained, in great detail why it could not be fixed. Second tech gave them Model Number and pictures; but, they waited yet another day.

I got a home warranty through HWA when we purchased our house in July. In November the HWA HVAC unit went out. I called HWA and requested approval to use the contractor of my choice to do the repair, as the company they chose sent a guy in flip flops and Hawaiian shirt in his own pick up--not very professional to say the least. No company logo, no uniform, and dressed inappropriately. No thanks. Anyway, I got approval for my guy to do the repair. I had to pay out of pocket but HWA said they would mail me a check. After several calls over the past 2 months to check the status, each time given a different excuse as to why I haven't been reimbursed yet, I am still waiting for the check. The customer service reps who answer the phone all have heavy foreign accents and are difficult to understand. They have all stated the check should be mailed soon, etc., but no results yet.

I was not happy with the home warranty I was with. I searched and called and found Home Warranty of America. I went with them and everything has been fine since. I called them once for a clogged toilet problem and their contractor did his thing. Overall, I'm satisfied with them.

HWA is easy to deal with. Submitting claims is very easy. When I call them, I’m on the phone for less than 10 minutes. They send someone out within 24 hours to three days depending on how soon their provider can get there. So far, I’ve been pleased with the techs they've sent. Issues are normally taken care of in one day. I’m very pleased with Home Warranty of America.

I have a diamond level home warranty, which is the highest level and most expensive coverage. I had a problem with my refrigerator, which is covered under my plan. I explained exactly what was wrong and they sent out a technician who charged me the deductible for the claim. He told me the door would have to be replaced. Then I got a call from Home Warranty of America telling me they were not going to cover the claim since it was related to an ice maker. I ended up having to pay the deductible even though the technician did not fix the problem and not HWA. Home Warranty of America is refusing to honor the claim. I paid money for the warranty and the deductible and received no service for either. I am a very unhappy customer and feel I have been cheated by Home Warranty of America.

I purchase my home and had a warranty that was given to me from previous owners and I renew it this year. Had an issue with my heater on November 22 2017. They came to my house. They fix the problem. Took them over 4 days to fix the problem. Temperatures in November are cold. Another issue with my heater again on December 18 2018 took them another 4 days because they don’t have the parts available. Now on January 12 am having another issue with the heater again. Temperature today 25 degrees and feels like 18 degrees outside. I have 3 kids and I have had no heat since Friday night and again I called to file the complaint.

The house that I bought originally came with a one-year home warranty with Home Warranty of America and I continued that on, and then I put it on my other house in New Mexico. The signing up process and submitting a claim were a piece of cake. I did several claims before and navigating the website was easy. It was very user-friendly. It was easy to interact as well with the contractors and they went about their business. And usually, it takes within the day for them to come out. Other than the last one, it was very quick. Everybody should have a home warranty. I acquired it for peace of mind especially if you have a catastrophe like when my hot water heater went out. That was $1400 out of pocket immediately. But with Home Warranty of America, it didn't cost me anywhere near that much.

I called in Thursday 1-10-19 to do a claim on a water leak. I was informed that they did not have any plumbers in my area in contract and that they would call me when they got one. So I called back Friday morning still no help. Keep in mind my water bill is going to be through the roof. Today is Sunday still nobody has reached out to me. I want my monthly premium refunded and help on my water bill. These people do not care about their customers. I have called them everyday. I have spoken with Edgar, Carlos, Alexander and Sallie from the president's office and a Lashonda who was rude. And I'm still waiting on a call from Sallie which she said she would call me back Friday but no call. I'm so disappointed because I have had them for 4 years since I bought my house but this is it. I am going to cancel my policy because my water has been leaking since Thursday and they never tried to call me back or reach out to.

Our agent bought us our first plan with Home Warranty of America when I bought my home about a year and a half ago. One time, my washer went down and I made a phone call. Within five minutes, I was set up and ready to go. The guy called me the next day and came out the following day. He was very good and quick. He was only here about 20 minutes. It's a very easy and seamless process. Hopefully, I don't have to use them again, but when I do, I will expect the same type of service.

I’ve not been happy at all with my experience with Home Warranty of America. Their reps were willing to help, but at the same time, they had trouble just understanding what I was asking for and making so many calls having to explain the same thing over and over got a bit frustrating. I prefer speaking to one person. They took way too long just to let me know what was going on with the hood. They said to give them dimensions. But they sent me the information for a stove without explaining that the hood is considered part of the stove and that everything is one unit. They need to explain that to me. They shouldn't just send me something and not explain it to me because then I’m gonna say that I didn’t get what they asked.

I’m a 33-year real estate agent. I write policies for Home Warranty all of the time, and I have them on all of my property. I liked the accessibility to their rep and now they have the concierge for agents, which is a plus. Phoebe from HWA was very personable and helpful. I started writing the HWA policies when they came into our area and I decided to stick with them. And since then, we have had another person in the south and she’s wonderful. I called her twice at a closing within the last three months and she was Johnny-on-the-spot and helped me out to get that done easily. I’ve had much better luck lately with HWA. In the years past, it was difficult with them. But over the last year, it has been great.

Please avoid this company at all costs. I had what should have been a fairly easy claim for a water heater. The service providers sent are unreliable and don't return phone calls to deal with issues. I had to call the warranty to get them to return a phone call. The service provider made a repair and in the process created another issue. After numerous phone calls and a second visit from another of their service providers, the company is denying claim. The service provider damaged my water heater and the company will not take responsibility for the repair. The company does everything they can to exclude coverage. In terms of service, I was promised calls back several times and I always had to initiate all contact as there was no follow-up from anyone at the company. Find another provider and be sure to read the fine print.

I contacted Home Warranty of America and explained to them that I have an A/C company that I want to do the work at my house. They told me to have that A/C company contact them to become a Vendor. The A/C company contacted them over several months, submitted all kinds of paperwork and then nothing back from Home Warranty of America.

I’ve always had a home warranty since I purchased my first home 30 years ago. Home Warranty of America covers much more than the other companies did. I purchase Home Warranty in October and they said that it Starts now. Then all of a sudden we had the Indian summer where it got 90 degrees outside and the air condition unit wasn’t cooling. So I said, "Since I have this Home Warranty, and it's already effective, I'll just give them a call and see if somebody can come out and repair it." But they denied it because they said that they thought it was pre-existing. But it was working through the summer and I had it maintained. I just haven't had it on for a while because it has been really cool temperatures for September.

These people do nothing but give you the runaround when you call them. They sent a guy out that stayed 5 minutes and did nothing and has not come back and will not answer the phone. They keep telling me they cannot find anyone else. We have been 10 days with clogged pipes and a backed up septic. They found a loophole not to fix our heater.

It's our second year with Home Warranty of America and our first year experience was good. We called in for a claim and we got a young lady who took it. They told me that they had assigned the claim to a garage store company and they would be calling us. The contractors were quick and they called the next day. When the guy came out, he said it was a spring that was up at the top of the thing but that wasn't covered under my warranty. It was 450 bucks for that spring. We had to pay 375 for the spring and labor and then $75 for the HWA fee.

This company doesn’t even deserve 1 star. The downstairs of my house flooded on December 8th. I called HWA requesting a plumber shortly after the flood. I was given a plumber to contact ithat was supposedly a 24 hour emergency plumber. This was clearly not the case. After several phone calls trying to find a 24 hour emergency plumber, 2 days with no water and wasting so much of my time calling the claims department, finally, the claims department granted me permission to find my own plumber. Why this was not the case from the beginning, is still a mystery. NOTE: HWA does not have one single plumber that works 24/7 in my area. Yet every number they provided me was “24 Hour Emergency Plumbers”.

Having Home Warranty of America hasn't gone as I would have expected. I had a claim for my washing machine and a technician came out. They had some expected diagnosis for a problem and it took a long time for them to come back out. They claimed that there was some issue with ordering the parts and some follow-ups. They claimed that it was because they didn't get approval for the payment of the part that they needed to order.

I receive the warranty from my realtor when I bought the house. I have had several things go wrong and they send someone out. $100 for the service call for them to say it is not covered. I have spent hundreds of dollars and they have covered one thing and it was barely repaired. This company should be forced out of business because they are a total scam.

When we were in the process of purchasing our house, our real estate agent signed us up with Home Warranty of America and we had a good experience, so we stuck with it. Filing a claim was pretty easy. I'd call the 1-800 number and there were a couple of prompts at first, but then I'd eventually get to a person and tell them what's going on. They would assign somebody and occasionally, it would take a while to get somebody assigned.

We’ve had our house for nine years, and we got Home Warranty of America when we bought the house. We’ve had some things done to the house and it has all been fine. When our air conditioner went out the first time. The contractor came, checked it, and then they replaced it. We paid the fee for them to come out, which was $75 at that time. Now, it’s $100 when they come out. It must’ve been in the summer, and they were quick to get out and do it. Since then, the air conditioner has been fine. When we file a claim, we do it online normally. Someone typically calls us the same day or the day after, and they set up a time to come. We like the people who have come out and the ones that we’ve had seemed like reliable people.

Home Warranty of America was pretty good up until the fan deal. And then, we had a washing machine that blew up on us and we also had a problem with that claim. For the fan, I sent them a letter showing them exactly what we did. I showed them a picture of the fan. They gave me a company to call. I called the people but they never showed up. So I called HWA back and they said, "Go ahead and get the fan yourself, have it installed and send us an invoice." I did everything they asked for but I never heard from them. They never sent me my reimbursement for my fan. It was pathetic. I still have them, but it's not the best relationship I've ever had.

Ok everyone I love to do this. I've had a contract now with Home Warranty of America for 7 months never put in a claim until now. My septic is now backing up in my home. I needed service 3 days ago for septic pumping which I have on my contract. I called 3 days ago, several times talked to 7 different people on the phone most of which are hard to understand through their accent from another country.

I live in an older house and I have Home Warranty of America on it. Their 13 months and their $60 fee made me go with them. Signing up for the warranty was easy and most of their reps were on top of things. I call whenever I need to submit a claim and the contractors that HWA has sent me have been excellent. I've always had good luck with HWA and I'm a firm believer of them. I'm a real estate agent and whenever I sell a house, the buyers get an HWA warranty.

Keep in mind... This is not my first Rodeo when it comes to any Home Warranty Coverage, from any company. Home Warranty of American takes the Top Ten List of useless services providers promising soup to nuts coverage for expensive home repair costs. When they say... "We've Got You Covered". I think they are referring to the first party... "Themselves"! Since moving into our home several months ago, we have submitted (4) Four claims. Only the dishwasher claim went through.

I've had Home Warranty of America for a little over a year now. I've had three claims and the companies have called me to come and do the repairs. I’m satisfied. My furnace had quit a couple of times. Then I also had an issue with my air conditioner and for that, HWA sent someone out within hours. I also had a leak in the pipe above my water heater and after I called HWA, the plumber called me right back. It didn't take very long at all. He came out and fixed the leak almost immediately.

We had a claim for a toilet and although I was fine with Home Warranty of America, I was not happy with the plumbing company that came out. The plumber was super nice but they didn’t fix the problem. They had to come back a second time basically to tell me that the problem was our construction-grade toilets and that there was not anything that they could do. The solution was basically to replace all the toilets in the house with better toilet. But the toilet seems to be working now so the problem was resolved after coming out twice. The second plumber said that on that one toilet in the basement, we have to hold the handle down longer than we do. Nonetheless, I wasn’t happy to have to take off work twice to deal with the plumbing issue. But that really wasn’t HWA. I don’t really hold it against them. I take it as the plumber, not my warranty company. Stuff like that happens.

I would rate this company ZERO stars if I could. Our upstairs HVAC stopped working. I called Home Warranty of America to get the unit fixed since it is covered under a 13 month policy that we acquired when we purchased our home. The representatives are very difficult to understand first of all. They recommended three separate vendors in my area to come fix the heat pump. I asked the representative if I could not have the technician that had installed a heat pump at our previous house come and do the work and he informed me that this was not an option. He assured me that ONE of the companies that he gave to me to choose from was a four star company. After a long conversation of him repeating the names of the companies because I could not understand what he was saying I finally was abler to research the businesses that YOUR company recommended.

Once you get past the claim approval process, the experience seems okay. But during the approval process, it seems like everything is done to disapprove the claim. We had a problem with the hot water heater once and instead of knowing what the problem was, they wanted to know how many gallons it was, where it was located, and if it was this and that. They weren't gonna cover it. There was also one that I had with the microwave and it took about six months to get. We went back and forth then it got lost. I don't know what happened with it. They were supposed to get back on me but they didn't. Then I got back with them but then somebody else should handle it. It was very mismanaged. That was just one claim though. They've handled several claims that they've covered and the experience was very satisfactory. On stuff that they cover, the approval is quick. From the start to finish, it's usually handled within a week.

I got Home Warranty of America with my mortgage when I purchased my house. It was a good thing to have. So far, we have used it a couple times and we're happy with it. We had them send technicians to repair our hot water heater, sump pump, and a garbage disposal. When I submit a claim, either I call or go online. It's then taken cared of. In addition to that, navigating the website is easy to follow. They're also able to get the contractors to my property within a day. And the contractors they sent out were fine. They were professional and polite. Overall, having a warranty on your property is valuable because it gives you peace of mind knowing that if anything goes wrong, you have something that will take care of the problem. I would recommend them.

We decided to get a home warranty since we’ve had things happen before within the first year, and Home Warranty of America was what was offered to us. One of the times that we called, our garage door was not closing and there was a spring that had to be replaced. We didn’t get reimbursed for it.

We've had Home Warranty of America for about a year. We had it back in Oregon and we were happy with it back there before we moved to Colorado two years ago. We recently had a replacement stove which was under warranty. The people that came out to check the stove originally took a long time. I had to call in a couple of times to see what was happening. The first stove was picked up. They left the replacement stove, I looked at it and it was not self-cleaning. It was a wrong kind of stove and it was my fault. They left it there and said, "Don't use it." I put a towel over the whole thing. We never used it, and we ordered the proper one. That took about a month. I was without any stove at all to use for a month and I had to use my toaster oven.

The one time we used the warranty, it worked out really well. There was a leak in our heating ventilation and the technician came over the next day. We had a fine interaction too. He identified the problem quickly, went out to his truck, got some stuff and fixed the problem in less than 15 minutes. But when I tried to go online initially, I was not successful. For some reason, I was not able to submit the claim and ended up calling. That worked fine though. HWA saw to the contractor and when I looked the contractor up on Angie's List, they had good reviews. The repair they did has also been fine since then.

The program has provided zero value for me. Every issue I have experienced with my home is not covered. My kitchen sink literally fell apart from the counter. I explained what happened and they told me it was covered, sent a plumber only to tell me it wasn't covered and charged me $70.

The repairs were astronomical and unpredictable, so you never knew when something was going to break down so it would be more economical if I went with Home Warranty of America or any warranty company. Signing up for the service was very easy and everyone was very cooperative. They responded to any of my requests in a timely manner when I submitted claims.

Home Warranty of America was recommended to us, and we purchased it when we purchased our house as it sounded like a good idea. At first, it was really bad ‘cause trying to get them on the phone took hours. I had a couple of times when there was an issue with the contractor. One time they replaced our ovens and we had trouble getting them to put it in. They brought the ovens that were delivered, and the ovens were sitting there for weeks before someone could come and put them in. I also wish I had known at the beginning that I could request that HWA give me the money and I pick the appliance. The ovens are not very good, but I just accepted what they gave me and I probably could have gotten better quality otherwise. Still, in the last couple of years, I’ve been happy with the way that they have been doing things which seems to have improved a lot.

I'm satisfied with Home Warranty of America. The price was okay and something I could afford, and when I call, they send people out. I've used them a few times and I haven't had any problems. I call claims in and the system is automated. It prompts me until I get to the right person and it's no problem talking to a person. In the first year I had the warranty, my dishwasher went out. I called and paid the $75, and the dishwasher has been working fine ever since. Then this year, my washer went out so I called. People came and fixed that. I also had a problem with my dryer but I had to call three times because each technician HWA sent out couldn't seem to get it fixed. I was really getting discouraged.

I've been with Home Warranty of America for 4-5 years and I call them whenever I have a problem come up. The claims process is fine and the contractors that have come out to do service are okay.

We've been using Home Warranty of America's services for about 3 years now. I call in whenever I submit claims and the representatives I've dealt with were very helpful. Some of the technicians they've sent out are good, but some are lousy. I've had one immensely poor experience with HWA but I've had good experiences as well.

Home Warranty of America's claims process is okay, but one person tells me one thing and another person tells me something else. I have the best policy that they have and when I made an appointment for the icemaker, none of that stuff was under warranty. I asked them about the seals because I've had to duct-tape them, and they said it was under claim. However, when the man came out to fix it, he said it was not. Everyone needs to be on the same page of what is under warranty and what's not. One guy from HWA was very nice, and I ended up buying another policy from him. Everyone else was not very nice when I said, "I was told it was under warranty." But when it came to my stove, they were all very nice.

I’m 81 years old and I live in this house by myself. I have to depend on somebody to do everything for me and Home Warranty of America sounded like a good deal, so I signed up with them. But it has turned out to be not a good deal at all. If you have a washing machine, a dryer or even a dishwasher, they come out. The techs respond within three days then you have to pay $100 for them to come out even when you're already paying $60 a month.

I've been a customer of Home Warranty of America for two years now. I first got HWA as part of buying my house -- it was the warranty that the seller selected. I submit claims over the telephone and the claims representative has been fine. Sometimes it is difficult for me to get vendors, as a matter of fact, to provide the services. I'm not exactly close to a major city.

I previously had another home warranty and I looked for a better deal. I did them for the first year but then they jacked up the price the second year. Transitioning to Home Warranty of America was very easy. Their sales rep was very helpful and it was easy to get set up.

I submit claims with Home Warranty of America both online and over the phone. I get more information and feedback on the phone. They tell me what's gonna happen next, what I can expect, and the next step in the process. Whereas online, it doesn’t have any of that and they just take my information. The reps are professional, although the several times that we’ve had to use HWA, the contractors that they tried to set us up with didn’t work out. Usually, the first and second opportunities don’t present themselves and they can’t get back with us. The reps tell us to give them a callback if we haven’t heard anything in four hours. So, we have to call them back and they try another company, and that is the hindrance of the process.

Awful Customer Service. We have been calling since 12/11/18 and it's now 12/22/18 to get a service call and 6 attempts later we still have not had anybody out to our house. Not sure what to do next but have tried everything to get them out here.

We bought our home and had the home warranty as a precaution to getting used appliances. Our microwave started going out almost immediately and within a few months had burned itself out. So, we decided to use our home warranty. After setting up a claim, they had a technician come out to tell us our microwave was indeed burned out and to document the expensive parts it would take to repair it. The technician told us that it really wouldn't be worth it to repair it and would be cheaper just to have them replace the current one.

Do NOT even consider getting this homeowners warranty. It a scam that will not cover your appliances or systems. The claims department will just put you on hold and will do everything possible not to cover the problem. I had an issue with the ignition of my cook-top, two contractors came to confirm the same problem by the request of HWA. After seeing that they have to cover it, they started to avoid my calls, always put me on hold with the claim that I would speak with a supervisor. Eventually I did got the chance to speak with someone which said that the claim has been rejected and there is absolutely not possible to object that. It was great that the company was very eager to take the money for the cover, but when the time came to cover they couldn't take the responsibility to act as per the contract. I wish I had read the other reviews before I got burned with this scam. HWA is a fraud company that wastes your money and time!

I bought a house and my Realtor gave me a couple of different home warranty companies to pick from that she knew were reliable. She said that Home Warranty of America was what most of her customers have had success with. Signing up with HWA was easy. Their sales and customer service have been good. I had a problem with one of the technicians one time but they sent out somebody else.

We are the management company and we use Home Warranty of America some owners that wanna sign up and have them with their property. We have been working with Home Warranty of America for about 12 years now and we recommend them for the services that they offer, but it depends on which property. We have more than one Home Warranty of America with the different rentals that we have.

We bought a new house here in Idaho and we wanted a home warranty. We used to be with First American but our realtor went with Home Warranty of America because he knows one of their agents. Basically, the two warranty companies are the same as far as what they cover and what they don’t cover. My real estate agent did the signup and he added the roofing because we wanted that covered as well. The air conditioner was also an additional. The only complaint I have against them is that when I called them to renew our policy, I specifically wanted to make sure that the roofing was on there, and the lady rep ended up charging me a dollar for her time. I called to have that reversed but it never got changed on the policy that we have. It’s checked off on one, but not on the other.

I already paid for a home inspection and wasn't keen on paying for another home inspection. So, my realty agent told me that for about the same amount of money, I can get a home warranty. And that will maybe be even better than an inspection since an inspection doesn't do anything to help me. It just tells me what's wrong. I then selected Home Warranty of America because of my realty agent. My realty agent said that HWA is a little difficult to deal with but she suggested that I go with this.

I've had Home Warranty of America for as long as I’ve had my house, over two years. That was the one that was mentioned to me in my closing and I haven’t had the chance to really look into warranty companies. So far, I’ve only dealt with them once and it went well. The guy that they sent out showed up at a decent time. I was told that HWA has a high premium. But other than that, the experience was fine. I just didn’t realize that it didn’t include some of the things like sewage and I wasn’t happy about that, and they wanted more money for it. So, I needed to look into other places and I was told that there’s a lot cheaper places out there.

A home warranty is one kind of insurance that you hope you never ever use and Home Warranty of America seemed like one that made sense. We've been using it for six years now and when I submit a claim, I just call the home warranty 800 number and talk to an agent. The reps are always very helpful, and they tell me the person who will be calling me. I always get a call back within a few hours and everyone I’ve ever had has been pretty good.

There is no hope here. Just out to charge money. All the evil in this world belongs here. Please save yourself some peace of mind by avoiding this insurance company. Once again, no hope here. They should check the vendors they use and have some decent ones with good knowledge and some humanity in them. I wouldn't even give them one star. Our garbage disposable was clogging and thus the dishwasher was facing issues with all the sink clogging. They came twice, said no mechanical failure and went away both times without actually fixing. I am still having leaks and no help in spite of paying $600 per year to this insurance company... Plus the money they charged us twice... Did I mention, without fixing anything???

I purchased this home warranty (diamond plan) when I purchased my home. I filed a claim for the small 2.5 gallon water heater underneath my kitchen sink. The tech came out and recommended that we replace the water heater. I proactively called HWA to send them my home inspection. I then followed up asking if they could expedite the answer (either approved or not) so I could get this fixed because it was leaving a substantial amount of water sitting in my sink and warping my cabinet. I explained that water was getting trapped under the heater and ruining my cabinets. The agent said she couldn't do anything and kept repeating that it takes 24-48 hours to get approval.

Home Warranty of America came with our house and we kept it because we needed them for one job. That was over a year ago and that turned out okay. With the last job that we had them do, we were having trouble with our heat for quite some time. It turned out that the thermostat had to be rewired. They had to cut a hole on the ceiling in my basement and a hole on the wall in my living room. It turned out that was not to be a covered expense. We had to pay cash out of our pocket and I wasn't very happy about that because I felt it should have been covered.

My girlfriend and I bought an older house. We decided to get a Home Warranty for the first year in case something happened to it. Well in the first few months the heater went out. As most things go it was on a weekend and we were out of state, her daughter was at the house with two small babies 1 & 2 years old. We didn't have the number of HWA with us, so we called a local repair shop that works on other things for us, that we know well. The repair people went over and fixed our problem within an hour or so. New motor $220.00 good to go. Well when we got home we called HWA to tell them of the repairs. HWA said, "We send out our own repairmen, no exceptions. We are not going to pay for any of the repairs." This is the sorriest excuse for an Insurance company I have ever seen, what a waste of money.