Home Warranty of America

Submitted a claim and after 2 weeks no one called or showed up to address the repair but the warranty company sent a survey asking how the technician did. HWA isn’t a good deal. HWA is not worth the money you pay for it.

We have had this warranty for two years with only 1 claim on April 20th. They sent a technician out who diagnosed the water heater as needed to be replaced. HWA did not approve the repair and told their chosen plumber to perform a repair. He refused, so they "reassigned" the claim. 48 hours later they could not find another plumber to come out so they turned it over to me to find the plumber; I bought the warranty so I did not need to do this. I found a plumber who recommended a replacement. They kept telling me that the plumber did not provided details they needed. For several days I received emails saying they needed more details from the plumber. On a phone call, the HWA rep told me the plumber was not being honest and had not provided details.

Our AC went out the very first time we used it this season. I filed a claim, and after waiting for them to find someone to come out they sent an email saying that I could find a tech myself. I had them come out, covered the diagnosis cost and had the tech write a detailed report for them. Our claim was almost immediately denied, and they offered a scheduled call with a claims person that wasn't available for five days. We had to stay in a hotel during that time since our 9 year old couldn't stay in a hot house.

I specifically said DO NOT SHARE MY INFO. Before I could even read into the 3 providers in my area I had 3 calls. Within 5 minutes. This is WHY WE DON’T do “help”. The do not call list is. I didn’t even get a chance to read the 3 options I had. I didn’t even click on an option. This is totally ridiculous! It was also via Comsumer Reports ads! So I don’t know how to do this but I’m not going to be nice to ANYONE who calls my number, thanks a lot for nothing. I usually do not write horrible reviews but this is like a virus and the marketing world has been infected. I love marketing. I get it. But for God’s sake respect the fact that I did NOT click the box that said you could share my info. Please stop the madness. It doesn’t work. Not on me. Have a lovely day blocking people. I will. Amy

Their coverages are very limited and when you do have a claim it is impossible to get anyone to actually help you. The reimbursement process is ridiculous, you have to wait two days for one of their technicians to respond before you can hire your own person. Even after they allow you to find a technician, they may re-assign it to one of their own. In my case, their technician actually refused it but they assigned it to him anyways, which removed the option for reimbursement. When that error was fixed I had to wait another two days for the whole process to start over. The customer service reps were absolutely worthless at solving any problems and refused to transfer to anyone who could do anything to fix the errors. RUN AWAY FROM THIS COMPANY.

Do not give HWA your money. Do not allow your realtor to put a home warranty into your home purchase--it is not worth the money. Here's why: HWA doesn't cover ANYTHING, the contractors are garbage and you have to pay them $100 per house call, the HWA call center workers are combative, and the coverage denial appeal process is a joke.

The previous owners of my house had this warranty, so I’m stuck with it until it expires next month. They send out third party contractors to look at problems and will charge you $100 to just LOOK at the situation. Our bathroom had moisture issues & water leaking, we put in a work order (which got APPROVED) then contractors came out (7 DAYS LATER— so much for the 48 hour promise), we paid the $100 service fee, then HWA called us saying this is something not covered in their contract. Why approve our work order? They’re just money hungry and they don’t care about helping. Customer service is definitely outsourced as well, judging by their accent and lack of understand my questions when I try to get answers. Frustrating experience. Now that my warranty is about to expire they call every week to remind me. If only they were this persistent about my work orders!!!!

Worst experience ever. Long time customer with multiple contracts, after the acquisition by Choice Warranty - TERRIBLE. I just purchased a new home, immediately put under HWA Diamond plan. Sure enough, the Range pukes out and so does the dishware. I called in the range, never to be heard from again. When I called in the dishwasher, a couple of days later, they told me to find my own appliance repair. NOT part of the deal. I am new to the area and could not find anyone. When I did, per HWA's instruction, they WILL NOT PAY FOR SERVICE CALL. I have filed multiple claims and asked for Management review NEVER TO BE HEARD FROM. Totally terrible and not the treatment I have had for many years. One star is way too many for their service - I DO NOT RECOMMEND.

BUYERS BEWARE. This company does not cover anything as they have stated in their advertisement. I have been 2 months without a stove. I have been with them since 2016 never filed a claim until now. They ignore phone calls and emails. They are frauds.

This company is a nightmare! Stay away. It’s saddens me be I I have been a customer for 5 years. In these 5 years I have not had issues. Until this claim. They changed their claims management team. There is no manager or supervisor you can talk to, they put a request and they have 24/48 hours to call you back. I reported a claim for a washer not functioning, they gave me the 1 appointment available Wednesday. The tech advised the part was on back order. I patiently waited 1.5 and no news on the part. I called HWA and they said, "Oh you need to wait another week, once that week is completed we will look at what options there are ."

Long story short - we had a plumbing leak. Scheduled 3 technicians, each a no show. HWA offered us their Reimbursement Option since they were having trouble finding a tech. Fine, we called Roto-Rooter and they replaced the faucet. When the claim for reimbursement was filed, it was denied! Saying they'd have to pre-approve the repair. THIS WAS NOT STATED PREVIOUSLY. So I'm out nearly $400. But it gets better, air conditioning had a clog. They sent a tech out, tech wanted $75 cash. It's better to spend more on a premium with a reputable company than deal with this fly-by-night sham of a business! Renew my policy? KMA!

It was a very great experience, that I had with them. It was explain well and the service was not bad for the price. The Home Warranty was a great choice and I’m glad that I got it. The customer service was good.

I used Home Warranty of America. My freezer stopped working. First time a tech came out and took my money. He lied and said he couldn't contact the company over the weekend. Not true. After repeated calls and promises of multiple techs, nothing. I then asked the company to resend me the form for me to hire my own tech and they refused. They also refused to let me speak to a supervisor. My last conversation, I was told that after already waiting 2 weeks, that they would try another tech but not for 2 weeks. He told me that they don't do emergency work and they can do what they want because it says so in their contract. PS, this is an abbreviated experience.

I purchased a dishwasher in 2017 for $449.00 and it no longer works, on internet today, same dishwasher is $449.00, but HWA only wants to cover a dishwasher that costs $246.00 -- I cannot find even the basic strip-down model for $246.00. DO NOT contract with HWA - they DO NOT cover replacements like the my contract says. I have the highest cost/coverage contract.

I have made a few claims and every one has had an issue with the contractor assigned to my house. I am currently in my 3rd week without working AC system because the contractor ghosted us. They reassigned to another contractor who has now canceled on us twice. I called the warranty company and asked to speak to a manager and they refused and I was told I cannot speak to a manager there is no transferring or email or phone number. I assume I have to hire an attorney at this point. I will have to just call out a reputable company to fix the problem and sue the warranty company. I do not recommend this company. I will look for another company when the policy is up. I am glad the person who sold us our house paid for this one.

They will not help you, they do not care, they are not a good company. They are under no obligation to provide the service you pay for. They will give you the run around and all they will say is “sorry for the inconvenience”. They are not affiliated with any plumbers. They use Lowe’s but do not send the orders to Lowe’s you have to call and stay on top of it. They do not understand when you talk about what’s going on. They don’t know the difference between hvac system and dryer vents. You will spend a lot of money for very little satisfaction.

I have been paying them for over 5 years, I have the gold plan, which supposed to cover washer/dryer/ AC etc, pretty much the major appliance, which in their advertisement states “help you with thousands of dollars.” Lies!!! Every time I’ve called them they sent someone out paid 100, to get denied.. Same story “we don’t cover that part”. This company just takes your money and don’t deliver! Might as well save that money in a jar because these people will not help you! Honestly they are scammers in my opinion.

We had the Diamond Plan with HWA. Our dishwasher malfunctioned and caught fire, immediately knew it would be a write off. It took 2 weeks to get a service tech out to confirm this. It cost $100 for them to come out. HWA does not replace kitchen appliances anymore apparently? In lieu of replacement they send you money for the appliance, of which they don't send out anymore. They offered us $246 on a Lowe's gift card, the cheapest dishwasher Lowe's offered at the time of writing this is $410. Also us having to spend the $100 for the service it's really only worth $146.

I've held a policy with this company for over ten years and they were very responsive and had good customer service. They were purchased this year by Choice Home Warranty and the services has become dismal. I filed a claimed and the claim was approved over a month ago to replace a water heater. The water heater has not been replaced yet and when I inquire all they say is, "We're sorry but we're waiting on the water heater order to come in." Water heaters are sold at the local Home Depot and Menards. There is no excuse for taking over a month to resolve this issue. Just terrible where this company is going.

Have a claim open for my AC. The technician came out and said I had a bad compressor. Apparently that part can't be replaced so they have to replace the whole condenser unit. Every time I call they tell me they are waiting for information from the technician or the vendor or that the part has already been ordered. It's very hard to get a consistent answer from them and their reps have no sense of urgency to resolve my claim that has been open for awhile.

This is our first time buying a pre owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims.

I was forced to give this review one star in order to submit it. If given a choice there would be no stars. Whatever you do under no circumstances spend money on this absolutely horrible product that has no customer service, no willingness to fix anything, and every reason to deny your claim. They will send vendors who try to diagnose the problem and when it will cost too much, cancel the service ticket and send (or most likely not show up) another vendor. The entire business model of this company is to take your money and give you nothing in return except a headache, a lighter wallet, and broken appliances. DO NOT PURCHASE THIS PRODUCT.

When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out.

We have had this warranty for 3 years, a few months ago our oven stopped working they refused to have it repaired. Instead they gave us a check for $400 and claimed that was the national average price for an electric range, you cannot find any electric range even close to $400. Last week our water heater went out. It has been 5 days without hot water. They sent a service person from Total Plumbing out of Mooresville North Carolina. We paid $100 for the man to tell us our water heater needed replaced. We still don't have any idea when they are going to bring a new water heater and install it. Home Warranty of America says they are waiting for Total Plumbing to pick it up, Total Plumbing has told us they're waiting for it to be delivered so which is it? Bottom line is home warranty of America is useless and I do not recommend ever doing business with them. We are searching for a better warranty company that will not give us a run around.

I've been a customer of HWA for about 4 years now. HWA themselves, as a company, are actually decent. It is easy to submit a claim and their customer service is pretty responsive. I've submitted 2 claims with them over the time I have been with them. This is where the problems start. I'm not going to speculate why (though I can guess) the network of repair techs they send the claims out to is terrible. You're lucky to get a call back from any of them, one had reviews all over the internet that they took service call payment, said they would order the parts, then ghosted the customer.

When my A/C went out during the first hot week in May, I immediately filed a claim with HWA. I had no response all day, so called to check on it. Customer Service told me they would find and assign a technician who would be in touch. If no technician was assigned within 24 hours I would be free to find one on my own. Then, no follow up, no call, no email, nothing. So the next day I got my A/C repaired and submitted the bill against the claim I had opened. They denied the claim because repairs were not pre-approved. The Customer Service never mentioned the pre-approval process when explaining to me how this would work if they couldn't find me a technician. I wrote an appeal and never got an email response. Called to follow up and we told I had been notified of a manager who had been assigned and phone number to reach them. This was not true, again I received no email.

They are like most warranty companies. They will do all they can NOT to pay for the repair. Customer service is HORRIBLE. Poor people working for a company that can't provide the service that you need. Do NOT buy it, definitely a waste of money and your time.

Home Warranty Of America charges ridiculous prices for their services and for their deductible. I was with them for around six years and when I tried to cancel they told me everything was set yet they charge my card again. I had to call them back and tell them that I had canceled, "Why did you charge my card?" They responded, "Sorry something went wrong" so the second time around, they said they would remove the charge but that never happened. DO NOT GIVE HWA YOUR BUSINESS!!!!

I have been with them for two years. 1st year was ok. 2021-current, terrible. The technicians they use are HORRIBLE and don't know what they are doing. I have been without air for TWO months. It's has been 90 degrees and higher. I have had a LOT of no shows, reassignment and those that just simply refuse the job. One company finally came out and every time he fix one thing another "issue" pops up. Very long story short, after waiting days in this heat for each part (4/5 parts), it still does not work. Since they can't figure it out, I'm told it's "probably " the thermostat. HWA would not cover it. Fine. $250 I would need.

I filed a claim 2 weeks ago, my AC unit went out. They do not seem to care that the temperature has been over 90 degrees. They have not given me a breakdown of what needs to be replaced or fixed. They sent me an invoice that I would have to pay $1675. When I called to asked how much they would be paying, the representative told me that information was internal. Excuse me???? She finally told me that they would be paying $388. When I inquired last week on my status, I was told that the parts were ordered. Today I am told they ordering them today (liars). Which means another week without air. How does a company treat their consumers as if they are animals??? My advice to anyone willing to read/listen…RUN. This is not the company you would want to chose as your home warranty provider!!!