Home Warranty of America Reviews

It’s been four months that I’ve been dealing with my AC leak leaking. I’ve dealt with 6 to 7 different technicians and another one on his way. They did try to fix the leak with some gel leak stop, which did not work. Almost every single technician has told them it is a coil yet they refuse to fix it. They just keep having them add Freon. One technician told me this is illegal to purposely have Freon leaking and not fixing it. Then they offered for me to pay out-of-pocket and they wouldn’t reimburse me, but I had to follow their steps unfortunately. I no longer trust this company to hold up to the word as they can’t even do it with their own technicians. They definitely need to be investigated.

Not happy with Home Warranty of America so far. We bought our home 2 months ago and paid for the warranty ourselves. So last week air conditioner goes out. Took 4 days for their technician to come out. He discovers no pressure meaning we have lost a lot of freon. He doesn't do anything to check for leaks. Our claim is denied cause HWA claims he said there was too much debris to check for leaks after he didn't even open the cabinet to look at anything. After reading other reviews, I am not sure if it was the technician who said this or if HWA was making that up to deny our claim. It was 95 degrees so we got a reputable company to come out. They found the leak in 30 minutes and replaced the leaking coils the next day. I know it was my mistake not going through channels but we just wanted our air back on. Filed an appeal which of course went nowhere.

Listen to the reviews!! This place is terrible and they used to be really great. The contractors they have never show up and then it takes an additional step to get someone else out, after taking off time from work, to have to do it again. The customer service on the phone is disappointing to say the least. Only 1 time have I ever felt they cared. Waste of money

Please do not waste your money! HWA is the absolute worst company ever! I received HWA with the purchase of my home for a year. I continued my policy with them. Over the last 4 years they have refused to repair my appliances over 95% of the time. The final straw was this summer my AC was broken it took over 2 weeks for a Technician to come out. When he arrived he took my co-pay. Then proceeded to tell me how horrible this company was! He said my AC was old and needed a replacement. He assured me that HWA would not do the right thing! And he was correct! It has been over a month with absolutely no resolution! I have a Diamond package which includes replacement. They haven’t replaced anything. They employ stall tactics. I turned them in to the Better Business Bureau and my local Attorney General’s Office.

Poor customer service. Very rude to say the least. They talk to you very condescending and are ready to fight and argue every claim. I have had two plumbing claims and one a/c claim all were fought by HWA saying they weren’t covered. I called local contractors and they were simple fixes that should have been covered. When I tried to get reimbursed by HWA they said the work wasn’t authorized by them so they wouldn’t cover it. This is a complete scam!

If I could give 0 stars I would. Their company is an absolute joke. They will lie and do whatever they can to avoid doing their job. Their case managers do not know a single thing about home repairs. For the love of god do not pay this disgusting scam of a company a dime.

Terrible customer service and they could not get my stuff figured out, all they want is people to buy the warranty, nothing else. Super intense texting and calls to make me resign. I blocked them and they keep finding their way to keep bugging me.

If I could have given Home Warranty of America zero stars, I would have. Made a plumbing claim, guy came out, spent 5 minutes just to tell me, he will have to get the repair approved and to take the $100 co-pay. I could go in detail, but I’m just exhausted from dealing with them, so all I will say is - DON'T DO IT!!

We chose not to renew our contract this year because we felt the services are not cost efficient. We have had calls, texts and emails on a daily basis badgering us to renew. We have unsubscribed, we have called and asked them to please stop contacting us, we have tried blocking numbers, they have said they added us to a do not contact list, and yet, it does not stop! This has been going on for months! It is terribly annoying and so disrespectful!

This is the worst home warranty you can get. Don't waste your money buying a plan from this company. The two experiences I had submitting a claim, both were declined for the most absurd explanation ever. Not covering an appliance failure with the excuse that freon was leaking, a total setup from the technician that came and collected $100 service fee. They are trained to find a way to decline your claim. There was nothing leaking and they just came out with an excuse to decline the claim. I am posting this case to everyone to see how unreliable they are. Avoid at all costs.

AC out of service for one month. This Co. doesn't call back in a timely manner. You have to constantly call them and hope they will call back soon. The customer service is horrible. Will not continue with this Co. once claim is complete.

Absolute SCAM. HWA home warranty of America is by far the WORST! Takes days to send anyone out even in an EMERGENCY. Then you wait all day and they don’t come and tell you canceled when you didn’t. After our AC nightmare we had a problem with our pool. HWA sent out a technician and within 10 minutes and not even addressing the actual problem told us we needed a new $4000 pump and that the part that isn’t even threaded was stripped from over tightening. It was reported to the warranty company as “cosmetic” which results in a denial of claim. He also said the pump was too old and they didn’t make parts for it.

HWA would not cover the cost of a furnace replacement because the technician did not get them an itemized quote in time. (only 1 business day!!!) HWA approved 10% of the full amount and told me it cannot be changed after they approve something. Do not use this company, they will come up with any reason to deny you.

Made a claim on May 16, 2025, A/C not working. Tech came out May 20th and said the compressor and coils were the problem; both were still under the manufacturer's warranty. On May 21st, we got the approval for the repairs. On May 23rd, they didn't show up for the scheduled appointment. On May 27th, they showed up without the parts. On May 29th, we called for status and were told they had no information about the parts. June 3rd, they show up without parts again and take the condenser with them. HWA said they should not have taken it and would have to locate the unit. June 5th, they dropped it back, and it was destroyed.

I made a claim to have a repair. The technician they sent to fix the issue sent HWA the wrong photos of my pool equipment. It was not a photo of my unit. No help to resolve this problem is being made with me. The person who made contact with me said they didn’t have time to help because they were going to help someone else. Bad service.

Garbage company, only sends you technician to see the issue which he sees for 2 min, then asks for 75$; he will not touch or check anything, says he will come back if approved to work on it after taking 75$ (copay); here's the fun part, then the company just denies the claim. No appoint appealing, appealing process is just a person telling you you are still denied. Trash company.

I do not recommend this company. When fixing my ac unit, they sent a contractor who said my insurance should cover the project. For some reason though, the insurance company decided to hire another contractor who had no experience and gave a diagnosis that does not match the diagnostic problem that 3 other contractors came to. What the insurance did (sending over a different technician) was completely suspicious and of course they said they would not cover it despite all other technicians saying it’s an issue that should be covered by insurance.

I was with HWA a few years ago. Other than the service call fee, I never had a problem. I went with FAHW, and they stopped fixing anything, so I went back to HWA. I negotiated a cheaper service call this time around. I have filed one claim to get my ice dispenser working. The technician that came out replaced the part on the spot. I have no complaints with this repair.

AC compressor grounded out. After an inspector came out they're response was "too bad it's not wear and tear". Well I guess nothing qualifies as normal wear and tear. I unfortunately got this lousy warranty when I bought my house.

HWA is horrible. I submitted a claim for the air conditioning on June 15th, an appointment was set the following week. Technician comes and says a part is needed and it can't be fixed same day, has to go through insurance, OK fine. The next appointment was set for June 26, 2025. However, that appointment did not happen, was told that the technician from the first appointment never provided feedback and so no part was ordered the claim MADE NO PROGRESS.

I've not been able to get my AC work again. They have sent out three technicians that didn't bring a ladder to access roof even tho I specified it in the note. They have sent an apology email but never resolved the problem. I asked to speak to manager or supervisor. They said they'd get to customer support and call me back.

If I could give this company NO STARS I would. Do NOT waste your time with this company. We reported sprinkler issues in 2024.. They never got ahold of us even when we would call in to follow up... and one more follow up in 2025.. NOTHING from them. Then we paid for pool coverage.. they didn't work well with the contractor and when we needed to speak with them after they claim... oh call us if you need anything... after 4 call attempts or more and emails... their supervisor cancelled our meeting with them because... "customer has been assisted". So what they say goes.. never mind we had more information for them... DO NOT SPEND YOUR MONEY WITH HOME WARRANTY OF AMERICA.

We have had coverage with HWA for 12 years. We are cancelling due to a significant decline in service and refusal to pay a claim for a nonfunctioning board on our furnace ($700 repair cost.) We were pleased with the customer service and claims response until about 2 years ago. Customer service has become less knowledgeable, with much less helpful agents by phone and a big push to have no personal contact and instead file claims online. We also noticed the knowledge level and professionalism of technicians has declined, with more days wait before technicians arrive or weeks to wait for parts to have repairs completed. Our most recent tech seemed to have loyalty to HWA, as if he came to find a reason to deny our claim.

We had a small plumbing issue that could have been resolved easily at first, but then the issue ruined our wall because the leak got so bad because the home warranty sent someone out, told me I had to do a new claim.

Moved into a new home with this warranty three weeks ago. My monitored CO detector went off last night. Fire department was called. Turned out to be a faulty hot water tank that’s 21 years old. Filed a claim this morning and the response was from a company who can’t get here for 10 days and is 40 miles away. Really, no showering no washing dishes? They have an automated dispatch system, which is the first mistake. Someone needs to be on the phone making phone calls to companies within 10 miles of me to get someone out here immediately to replace it.

Worse company ever. Had an internal issue with my furnace and they wouldn’t fix it. They blamed me for not doing a proper maintenance on it. Two technicians came out and said the same thing it’s a mechanical issue not a maintenance issue. In order to fix it they would have to take the furnace apart. HWA refused to fix it even after the technician wrote on the report needs to be repaired due to mechanical failure.

Worst and most unethical company I have dealt with. They offered just above $200 as replacement cost for a dishwasher that costs more than $1000. They don't not replace the broken item themselves and offer most ridiculous amount as replacement cost. Some of my friends who have warranty from AHS and other companies get the full amount or item replaced. They have a fine print is their policy document which they use to offer peanuts to the customers. "HWA reserves the right to offer cash back in lieu of repair or replacement in the amount of HWA's cost (which at times may be less than retail) to repair or replace any covered system, component, or appliance." You would think that that the amount HWA would offer is going to be 20-30% less than retail price but they offer only 20-30% of the retail price. Stay away from HWA!

I pay about $1200 yearly for 5 years as soon as a $500 problem pops up, I’m not covered. Contractors come out and do nothing but collect additional $125 and wait for HWA. If I would have put my own money up for this issue, I could have saved myself $5500. They will cheat you. I promise.

WE are cheated to auto paid 11 months, when we claimed a simple case, dishwasher broken, HWA said to resolve but never send us the gift card or refunds (e-mail said to cover us). This is not professional at all.. They wanted you to pay service fee for repairing, even no service was charged by the vendor due to no way to fix it. Then we did not want to renew it after 12 months, while the contract shows we are covered 12 month, yet the HWA cancelled the contract without our agreement. So far, no claim service was resolved, we collect all facts as verdict to prove it is a scam firm.