Home Warranty of America Reviews

4 year customer, no claims. AC broke, HWOA decided it was not normal wear and tear and denied the claim. They offered me $350 on a $3000 quote. They are not customer centered and do their best to deny claims. I am currently without an AC. I will continue to call, send emails and take them to small claims court.

I will never use this company again! Our water heater broke and instead of listening to the plumber, they kept making us order parts that took weeks to come so we were out hot water for three weeks. They didn’t wanna replace our water heater, even though the plumber said that we needed it to be replaced. Scam company. The worst and I’ve had other home warranty companies. This is a scam.

I had chronic issues with oil water heater and poor experience with this company related to it. The oil heater finally goes completely bad. This company responds quickly for the initial call and sends an email promptly, but you wait and wait for service at least related to oil water heaters. No service technicians in this area, the ones sent finally after weeks of oil leakage, also stated the company didn’t even want to pay them or something like that. When finally, the heater goes and water is all over, the poor response led me to get a company to diagnose with the company’s suggestion of finding own technician, which I did. I ended up replacing the oil heater for one electric and cheaper.

Overall, Very Bad Experience with Home Warranty of America (HWA). We started our claim over a month ago, and they have been unable to find a plumbing company willing to work with Home Warrantee of America in our area. We had a claim for an urgent plumbing problem, and it took them over a week to assign the first plumbing company.

Worse place to get home warranty. Will lie just not to Cover your claim. Wouldn’t recommend this crap to anyone. Had problem with my Furnace. Tech came out. Recommended new Furnace. Home warranty lied stating tech said my Furnace was not level. Looks pretty leveled to me.

I wish I could less than 0 stars. They assigned a company to come out to inspect our refrigerator and the compressor is bad. $900+ to replace the compressor. HWA said they want a second opinion. So, they scheduled the same company to get a second opinion. (WTH.) It will be about 14 days + to fix. Avoid this company at all cost!

In July 2025 our AC went out. They don't answer calls you need to leave a message. Sometimes they call back right away and other times it could be a full day. I was told they would have a tech contact me. Since I live in a condo the tech needed to have certain credentials. They couldn't find one on their list. 2 days of calling someone told me I could do a reimbursement claim and use my own tech but payment would be per their rates. I had no choice. My authorized tech came and there was no freon in the unit. He suggested putting 4 lbs of freon into unit. It could last a couple years or not. This unit was 30-40 years old. We agreed and HWA approved it. Less than 3 weeks later, no AC. Called home warranty again and was told it was within 30 days so it was the same claim. Tech came back and said we needed a new unit. A leakage test costing about $2000.00 was not necessary, all freon was gone.

I'd give them no stars if that was an option. Spare yourself the work as if feels like everything is excluded from coverage. Had a heater go out, so was without heat for over a month while they went back and forth with repair company. Asked several times to allow me to find solution and reimburse me. After no heat for a month, did my own, got fixed the next day. HWA would not cover what they should have in the beginning. In the long run you will have save more time and money NOT using HWA.

For starters getting a claim files & somebody to come look is a hassle. But what I found really shady is that when your policy is coming due for renewal they will call you multiple times & lower your negotiated rate until you agree. Since I was so discouraged with the service I choose not to renew, BUT what is not told to the consumer is that HWA will continue charging your credit card on a monthly basis until you call to cancel your policy. Shame on me for not realizing I was paying this monthly charge... but really? I would think not renewing my policy would constitute cancellation. These people suck, almost as bad as health insurance companies.

NEVER AGAIN! This place is one big scam. They mislead you about what’s covered under your plan and all they are concerned with is sales tactics. They said what they needed to say to get me to sign up and after that there was no accountability!

This is the worst home warranty company. I would not recommend doing ANY business with them. They will deny your claim!!! I reported issues with my garage door opener. They sent a technician to inspect. HWA declined my claim stating my garage track was not covered. Garage track was not even part of my claim. I did not ask the to fix any other component (by the way in working condition). Technician did not even inspect my garage door opener yet my claim was denied. Called customer service, another black hole. You will waste your time should you need to file a claim. Do NOT buy products from this company!

I am filing this complaint regarding an unresolved and dangerous electrical issue in my home and the way it has been handled by Home Warranty of America. We opened a claim due to loose and unsecured breaker boxes that present a serious safety and fire risk. These issues have caused outlets to behave abnormally, appliances to malfunction, and our oven to completely stop working.

I was having trouble filing a claim online for my rental house, so I called only to find out a clogged tub drain wasn't covered, strange since I had purchased the most comprehensive plan. I asked to speak with a manager and never could. My tenants were complaining so I called my own plumber and paid for it out of pocket. I continued to try to reach a manager. Honest to God truth is I was given emails and phone numbers that bounced back and/or went nowhere (mailbox full).

This organization is criminal. In November 2025 we had an unexpected water leak in our kitchen, not near any obvious water source. Home Warranty of America sent a technician that reported he couldn’t find the source, telling us we would need to tear off the side of the house to locate it. Subsequently, Home Warranty denied the claim because it was exterior facing. Then, we called a different plumber on our own who identified the leak source and promptly fixed it. When we submitted that claim, we were denied again because we hadn’t used Home Warranty of America’s required technician. As you can see, this is a scam company. Do not invest your money with them, you will lose it. They will not follow through with claims. These reviews speak for themselves. I can’t emphasize it enough—this company is fraudulent. Please beware and DO NOT do business with them.

I have a mini split heat and ac unit. Got a error code and it won't work. It's not here in Wy, so getting cold. Filed claim on 10/19/25, they scheduled a tech to come out. Never showed, tried calling the number, never get an answer, they said they would find another tech. 3 weeks later, still nothing. Called and am told they are trying to find someone, or I could find my own and get reimbursed. Called and first place I called sent a tech next day. Not sure why they can't find someone. Terrible customer service. Tech showed up and said motherboard is burnt from power outages. No, see if they approve the claim.

This company is terrible, seems like a sham! Took a week to send first repair for my fridge, charged $87 but did nothing, "filed report/diagnosis", and now after over three weeks of confusing back and forth between them and the repair company, saying it can be repaired, then it needs to be replaced, then it can be repaired again, then sending out repair tech from a different company, I've been without a fridge for three weeks. They send different info than the repair company sends, including different appointment times, and repair company seems confused as well and also incompetent. Then they send a second repair company who says something completely different.

We purchased a home in June and added the warranty coverage with HWA. End of July, we had a claim for the salt pool. It is now the end of October and we are still waiting for the repair. The warranty company has sent out three different technicians, two of whom I've paid a service call fee for. However, we have had several "no-show" appointments, and we are still waiting for the repair to be completed. Customer service tells us it's approved to do, but the technician says they haven't given him the approval. It's been a nightmare.

Home Warranty of America is a complete scam and does not operate in good faith. I have paid thousands of dollars for coverage and service that should have protected me, but instead, their assigned contractor, improperly installed my new AC unit — resulting in county code violations, missing parts, and safety hazards. When the unit failed just months later, multiple licensed HVAC technicians (including two hired by HWA) confirmed that the problem was due to improper installation. Yet HWA denied my claim, refused to take responsibility for the contractor they sent, and offered only “discounts” instead of fixing their mistake. I’ve spent weeks without air conditioning in extreme heat, made countless calls, and received little to no help. This company does not vet its contractors, does not honor its warranty in good faith, and leaves customers paying for their mistakes. Beware before signing up with them.

They don't cover much. Contract on most things only covers $1000. They only paid me $400 for my washer. Not very happy. $70 fee every time and really doesn't cover much else. So far every time we have used it it had been a letdown.

This company does not cover what they say the coverage is. They deny claims and wait till other issues arise . The customer service is the worst. They try everything to not pay claims. Their contractors are a joke. They have different prices for cash and warranty. They cover for a certain amount and ask customer to pay difference.

Our very first claim (a broken pool) was denied after we paid an extra $100 for their technician. They made up an excuse about a filter basket being the cause of our green pool. The pool was unusable and HWA refused to help. This company hides behind loopholes instead of honoring coverage. Avoid it at all costs, because it will cost you, trust me!

It’s been four months that I’ve been dealing with my AC leak leaking. I’ve dealt with 6 to 7 different technicians and another one on his way. They did try to fix the leak with some gel leak stop, which did not work. Almost every single technician has told them it is a coil yet they refuse to fix it. They just keep having them add Freon. One technician told me this is illegal to purposely have Freon leaking and not fixing it. Then they offered for me to pay out-of-pocket and they wouldn’t reimburse me, but I had to follow their steps unfortunately. I no longer trust this company to hold up to the word as they can’t even do it with their own technicians. They definitely need to be investigated.

Not happy with Home Warranty of America so far. We bought our home 2 months ago and paid for the warranty ourselves. So last week air conditioner goes out. Took 4 days for their technician to come out. He discovers no pressure meaning we have lost a lot of freon. He doesn't do anything to check for leaks. Our claim is denied cause HWA claims he said there was too much debris to check for leaks after he didn't even open the cabinet to look at anything. After reading other reviews, I am not sure if it was the technician who said this or if HWA was making that up to deny our claim. It was 95 degrees so we got a reputable company to come out. They found the leak in 30 minutes and replaced the leaking coils the next day. I know it was my mistake not going through channels but we just wanted our air back on. Filed an appeal which of course went nowhere.

Listen to the reviews!! This place is terrible and they used to be really great. The contractors they have never show up and then it takes an additional step to get someone else out, after taking off time from work, to have to do it again. The customer service on the phone is disappointing to say the least. Only 1 time have I ever felt they cared. Waste of money

Please do not waste your money! HWA is the absolute worst company ever! I received HWA with the purchase of my home for a year. I continued my policy with them. Over the last 4 years they have refused to repair my appliances over 95% of the time. The final straw was this summer my AC was broken it took over 2 weeks for a Technician to come out. When he arrived he took my co-pay. Then proceeded to tell me how horrible this company was! He said my AC was old and needed a replacement. He assured me that HWA would not do the right thing! And he was correct! It has been over a month with absolutely no resolution! I have a Diamond package which includes replacement. They haven’t replaced anything. They employ stall tactics. I turned them in to the Better Business Bureau and my local Attorney General’s Office.

Poor customer service. Very rude to say the least. They talk to you very condescending and are ready to fight and argue every claim. I have had two plumbing claims and one a/c claim all were fought by HWA saying they weren’t covered. I called local contractors and they were simple fixes that should have been covered. When I tried to get reimbursed by HWA they said the work wasn’t authorized by them so they wouldn’t cover it. This is a complete scam!

If I could give 0 stars I would. Their company is an absolute joke. They will lie and do whatever they can to avoid doing their job. Their case managers do not know a single thing about home repairs. For the love of god do not pay this disgusting scam of a company a dime.

Terrible customer service and they could not get my stuff figured out, all they want is people to buy the warranty, nothing else. Super intense texting and calls to make me resign. I blocked them and they keep finding their way to keep bugging me.

If I could have given Home Warranty of America zero stars, I would have. Made a plumbing claim, guy came out, spent 5 minutes just to tell me, he will have to get the repair approved and to take the $100 co-pay. I could go in detail, but I’m just exhausted from dealing with them, so all I will say is - DON'T DO IT!!

We chose not to renew our contract this year because we felt the services are not cost efficient. We have had calls, texts and emails on a daily basis badgering us to renew. We have unsubscribed, we have called and asked them to please stop contacting us, we have tried blocking numbers, they have said they added us to a do not contact list, and yet, it does not stop! This has been going on for months! It is terribly annoying and so disrespectful!