Home Warranty of America Reviews

I'd give them no stars if that was an option. Spare yourself the work as if feels like everything is excluded from coverage. Had a heater go out, so was without heat for over a month while they went back and forth with repair company. Asked several times to allow me to find solution and reimburse me. After no heat for a month, did my own, got fixed the next day. HWA would not cover what they should have in the beginning. In the long run you will have save more time and money NOT using HWA.

For starters getting a claim files & somebody to come look is a hassle. But what I found really shady is that when your policy is coming due for renewal they will call you multiple times & lower your negotiated rate until you agree. Since I was so discouraged with the service I choose not to renew, BUT what is not told to the consumer is that HWA will continue charging your credit card on a monthly basis until you call to cancel your policy. Shame on me for not realizing I was paying this monthly charge... but really? I would think not renewing my policy would constitute cancellation. These people suck, almost as bad as health insurance companies.

NEVER AGAIN! This place is one big scam. They mislead you about what’s covered under your plan and all they are concerned with is sales tactics. They said what they needed to say to get me to sign up and after that there was no accountability!

This is the worst home warranty company. I would not recommend doing ANY business with them. They will deny your claim!!! I reported issues with my garage door opener. They sent a technician to inspect. HWA declined my claim stating my garage track was not covered. Garage track was not even part of my claim. I did not ask the to fix any other component (by the way in working condition). Technician did not even inspect my garage door opener yet my claim was denied. Called customer service, another black hole. You will waste your time should you need to file a claim. Do NOT buy products from this company!

I am filing this complaint regarding an unresolved and dangerous electrical issue in my home and the way it has been handled by Home Warranty of America. We opened a claim due to loose and unsecured breaker boxes that present a serious safety and fire risk. These issues have caused outlets to behave abnormally, appliances to malfunction, and our oven to completely stop working.

I was having trouble filing a claim online for my rental house, so I called only to find out a clogged tub drain wasn't covered, strange since I had purchased the most comprehensive plan. I asked to speak with a manager and never could. My tenants were complaining so I called my own plumber and paid for it out of pocket. I continued to try to reach a manager. Honest to God truth is I was given emails and phone numbers that bounced back and/or went nowhere (mailbox full).

This organization is criminal. In November 2025 we had an unexpected water leak in our kitchen, not near any obvious water source. Home Warranty of America sent a technician that reported he couldn’t find the source, telling us we would need to tear off the side of the house to locate it. Subsequently, Home Warranty denied the claim because it was exterior facing. Then, we called a different plumber on our own who identified the leak source and promptly fixed it. When we submitted that claim, we were denied again because we hadn’t used Home Warranty of America’s required technician. As you can see, this is a scam company. Do not invest your money with them, you will lose it. They will not follow through with claims. These reviews speak for themselves. I can’t emphasize it enough—this company is fraudulent. Please beware and DO NOT do business with them.

I have a mini split heat and ac unit. Got a error code and it won't work. It's not here in Wy, so getting cold. Filed claim on 10/19/25, they scheduled a tech to come out. Never showed, tried calling the number, never get an answer, they said they would find another tech. 3 weeks later, still nothing. Called and am told they are trying to find someone, or I could find my own and get reimbursed. Called and first place I called sent a tech next day. Not sure why they can't find someone. Terrible customer service. Tech showed up and said motherboard is burnt from power outages. No, see if they approve the claim.

This company is terrible, seems like a sham! Took a week to send first repair for my fridge, charged $87 but did nothing, "filed report/diagnosis", and now after over three weeks of confusing back and forth between them and the repair company, saying it can be repaired, then it needs to be replaced, then it can be repaired again, then sending out repair tech from a different company, I've been without a fridge for three weeks. They send different info than the repair company sends, including different appointment times, and repair company seems confused as well and also incompetent. Then they send a second repair company who says something completely different.

We purchased a home in June and added the warranty coverage with HWA. End of July, we had a claim for the salt pool. It is now the end of October and we are still waiting for the repair. The warranty company has sent out three different technicians, two of whom I've paid a service call fee for. However, we have had several "no-show" appointments, and we are still waiting for the repair to be completed. Customer service tells us it's approved to do, but the technician says they haven't given him the approval. It's been a nightmare.

Home Warranty of America is a complete scam and does not operate in good faith. I have paid thousands of dollars for coverage and service that should have protected me, but instead, their assigned contractor, improperly installed my new AC unit — resulting in county code violations, missing parts, and safety hazards. When the unit failed just months later, multiple licensed HVAC technicians (including two hired by HWA) confirmed that the problem was due to improper installation. Yet HWA denied my claim, refused to take responsibility for the contractor they sent, and offered only “discounts” instead of fixing their mistake. I’ve spent weeks without air conditioning in extreme heat, made countless calls, and received little to no help. This company does not vet its contractors, does not honor its warranty in good faith, and leaves customers paying for their mistakes. Beware before signing up with them.

They don't cover much. Contract on most things only covers $1000. They only paid me $400 for my washer. Not very happy. $70 fee every time and really doesn't cover much else. So far every time we have used it it had been a letdown.

This company does not cover what they say the coverage is. They deny claims and wait till other issues arise . The customer service is the worst. They try everything to not pay claims. Their contractors are a joke. They have different prices for cash and warranty. They cover for a certain amount and ask customer to pay difference.

Our very first claim (a broken pool) was denied after we paid an extra $100 for their technician. They made up an excuse about a filter basket being the cause of our green pool. The pool was unusable and HWA refused to help. This company hides behind loopholes instead of honoring coverage. Avoid it at all costs, because it will cost you, trust me!

It’s been four months that I’ve been dealing with my AC leak leaking. I’ve dealt with 6 to 7 different technicians and another one on his way. They did try to fix the leak with some gel leak stop, which did not work. Almost every single technician has told them it is a coil yet they refuse to fix it. They just keep having them add Freon. One technician told me this is illegal to purposely have Freon leaking and not fixing it. Then they offered for me to pay out-of-pocket and they wouldn’t reimburse me, but I had to follow their steps unfortunately. I no longer trust this company to hold up to the word as they can’t even do it with their own technicians. They definitely need to be investigated.

Not happy with Home Warranty of America so far. We bought our home 2 months ago and paid for the warranty ourselves. So last week air conditioner goes out. Took 4 days for their technician to come out. He discovers no pressure meaning we have lost a lot of freon. He doesn't do anything to check for leaks. Our claim is denied cause HWA claims he said there was too much debris to check for leaks after he didn't even open the cabinet to look at anything. After reading other reviews, I am not sure if it was the technician who said this or if HWA was making that up to deny our claim. It was 95 degrees so we got a reputable company to come out. They found the leak in 30 minutes and replaced the leaking coils the next day. I know it was my mistake not going through channels but we just wanted our air back on. Filed an appeal which of course went nowhere.

Listen to the reviews!! This place is terrible and they used to be really great. The contractors they have never show up and then it takes an additional step to get someone else out, after taking off time from work, to have to do it again. The customer service on the phone is disappointing to say the least. Only 1 time have I ever felt they cared. Waste of money

Please do not waste your money! HWA is the absolute worst company ever! I received HWA with the purchase of my home for a year. I continued my policy with them. Over the last 4 years they have refused to repair my appliances over 95% of the time. The final straw was this summer my AC was broken it took over 2 weeks for a Technician to come out. When he arrived he took my co-pay. Then proceeded to tell me how horrible this company was! He said my AC was old and needed a replacement. He assured me that HWA would not do the right thing! And he was correct! It has been over a month with absolutely no resolution! I have a Diamond package which includes replacement. They haven’t replaced anything. They employ stall tactics. I turned them in to the Better Business Bureau and my local Attorney General’s Office.

Poor customer service. Very rude to say the least. They talk to you very condescending and are ready to fight and argue every claim. I have had two plumbing claims and one a/c claim all were fought by HWA saying they weren’t covered. I called local contractors and they were simple fixes that should have been covered. When I tried to get reimbursed by HWA they said the work wasn’t authorized by them so they wouldn’t cover it. This is a complete scam!

If I could give 0 stars I would. Their company is an absolute joke. They will lie and do whatever they can to avoid doing their job. Their case managers do not know a single thing about home repairs. For the love of god do not pay this disgusting scam of a company a dime.

Terrible customer service and they could not get my stuff figured out, all they want is people to buy the warranty, nothing else. Super intense texting and calls to make me resign. I blocked them and they keep finding their way to keep bugging me.

If I could have given Home Warranty of America zero stars, I would have. Made a plumbing claim, guy came out, spent 5 minutes just to tell me, he will have to get the repair approved and to take the $100 co-pay. I could go in detail, but I’m just exhausted from dealing with them, so all I will say is - DON'T DO IT!!

We chose not to renew our contract this year because we felt the services are not cost efficient. We have had calls, texts and emails on a daily basis badgering us to renew. We have unsubscribed, we have called and asked them to please stop contacting us, we have tried blocking numbers, they have said they added us to a do not contact list, and yet, it does not stop! This has been going on for months! It is terribly annoying and so disrespectful!

This is the worst home warranty you can get. Don't waste your money buying a plan from this company. The two experiences I had submitting a claim, both were declined for the most absurd explanation ever. Not covering an appliance failure with the excuse that freon was leaking, a total setup from the technician that came and collected $100 service fee. They are trained to find a way to decline your claim. There was nothing leaking and they just came out with an excuse to decline the claim. I am posting this case to everyone to see how unreliable they are. Avoid at all costs.

AC out of service for one month. This Co. doesn't call back in a timely manner. You have to constantly call them and hope they will call back soon. The customer service is horrible. Will not continue with this Co. once claim is complete.

Absolute SCAM. HWA home warranty of America is by far the WORST! Takes days to send anyone out even in an EMERGENCY. Then you wait all day and they don’t come and tell you canceled when you didn’t. After our AC nightmare we had a problem with our pool. HWA sent out a technician and within 10 minutes and not even addressing the actual problem told us we needed a new $4000 pump and that the part that isn’t even threaded was stripped from over tightening. It was reported to the warranty company as “cosmetic” which results in a denial of claim. He also said the pump was too old and they didn’t make parts for it.

HWA would not cover the cost of a furnace replacement because the technician did not get them an itemized quote in time. (only 1 business day!!!) HWA approved 10% of the full amount and told me it cannot be changed after they approve something. Do not use this company, they will come up with any reason to deny you.

Made a claim on May 16, 2025, A/C not working. Tech came out May 20th and said the compressor and coils were the problem; both were still under the manufacturer's warranty. On May 21st, we got the approval for the repairs. On May 23rd, they didn't show up for the scheduled appointment. On May 27th, they showed up without the parts. On May 29th, we called for status and were told they had no information about the parts. June 3rd, they show up without parts again and take the condenser with them. HWA said they should not have taken it and would have to locate the unit. June 5th, they dropped it back, and it was destroyed.

I made a claim to have a repair. The technician they sent to fix the issue sent HWA the wrong photos of my pool equipment. It was not a photo of my unit. No help to resolve this problem is being made with me. The person who made contact with me said they didn’t have time to help because they were going to help someone else. Bad service.