Home Warranty of America Reviews

Garbage company, only sends you technician to see the issue which he sees for 2 min, then asks for 75$; he will not touch or check anything, says he will come back if approved to work on it after taking 75$ (copay); here's the fun part, then the company just denies the claim. No appoint appealing, appealing process is just a person telling you you are still denied. Trash company.

I do not recommend this company. When fixing my ac unit, they sent a contractor who said my insurance should cover the project. For some reason though, the insurance company decided to hire another contractor who had no experience and gave a diagnosis that does not match the diagnostic problem that 3 other contractors came to. What the insurance did (sending over a different technician) was completely suspicious and of course they said they would not cover it despite all other technicians saying it’s an issue that should be covered by insurance.

I was with HWA a few years ago. Other than the service call fee, I never had a problem. I went with FAHW, and they stopped fixing anything, so I went back to HWA. I negotiated a cheaper service call this time around. I have filed one claim to get my ice dispenser working. The technician that came out replaced the part on the spot. I have no complaints with this repair.

AC compressor grounded out. After an inspector came out they're response was "too bad it's not wear and tear". Well I guess nothing qualifies as normal wear and tear. I unfortunately got this lousy warranty when I bought my house.

HWA is horrible. I submitted a claim for the air conditioning on June 15th, an appointment was set the following week. Technician comes and says a part is needed and it can't be fixed same day, has to go through insurance, OK fine. The next appointment was set for June 26, 2025. However, that appointment did not happen, was told that the technician from the first appointment never provided feedback and so no part was ordered the claim MADE NO PROGRESS.

I've not been able to get my AC work again. They have sent out three technicians that didn't bring a ladder to access roof even tho I specified it in the note. They have sent an apology email but never resolved the problem. I asked to speak to manager or supervisor. They said they'd get to customer support and call me back.

If I could give this company NO STARS I would. Do NOT waste your time with this company. We reported sprinkler issues in 2024.. They never got ahold of us even when we would call in to follow up... and one more follow up in 2025.. NOTHING from them. Then we paid for pool coverage.. they didn't work well with the contractor and when we needed to speak with them after they claim... oh call us if you need anything... after 4 call attempts or more and emails... their supervisor cancelled our meeting with them because... "customer has been assisted". So what they say goes.. never mind we had more information for them... DO NOT SPEND YOUR MONEY WITH HOME WARRANTY OF AMERICA.

We have had coverage with HWA for 12 years. We are cancelling due to a significant decline in service and refusal to pay a claim for a nonfunctioning board on our furnace ($700 repair cost.) We were pleased with the customer service and claims response until about 2 years ago. Customer service has become less knowledgeable, with much less helpful agents by phone and a big push to have no personal contact and instead file claims online. We also noticed the knowledge level and professionalism of technicians has declined, with more days wait before technicians arrive or weeks to wait for parts to have repairs completed. Our most recent tech seemed to have loyalty to HWA, as if he came to find a reason to deny our claim.

We had a small plumbing issue that could have been resolved easily at first, but then the issue ruined our wall because the leak got so bad because the home warranty sent someone out, told me I had to do a new claim.

Moved into a new home with this warranty three weeks ago. My monitored CO detector went off last night. Fire department was called. Turned out to be a faulty hot water tank that’s 21 years old. Filed a claim this morning and the response was from a company who can’t get here for 10 days and is 40 miles away. Really, no showering no washing dishes? They have an automated dispatch system, which is the first mistake. Someone needs to be on the phone making phone calls to companies within 10 miles of me to get someone out here immediately to replace it.

Worse company ever. Had an internal issue with my furnace and they wouldn’t fix it. They blamed me for not doing a proper maintenance on it. Two technicians came out and said the same thing it’s a mechanical issue not a maintenance issue. In order to fix it they would have to take the furnace apart. HWA refused to fix it even after the technician wrote on the report needs to be repaired due to mechanical failure.

Worst and most unethical company I have dealt with. They offered just above $200 as replacement cost for a dishwasher that costs more than $1000. They don't not replace the broken item themselves and offer most ridiculous amount as replacement cost. Some of my friends who have warranty from AHS and other companies get the full amount or item replaced. They have a fine print is their policy document which they use to offer peanuts to the customers. "HWA reserves the right to offer cash back in lieu of repair or replacement in the amount of HWA's cost (which at times may be less than retail) to repair or replace any covered system, component, or appliance." You would think that that the amount HWA would offer is going to be 20-30% less than retail price but they offer only 20-30% of the retail price. Stay away from HWA!

I pay about $1200 yearly for 5 years as soon as a $500 problem pops up, I’m not covered. Contractors come out and do nothing but collect additional $125 and wait for HWA. If I would have put my own money up for this issue, I could have saved myself $5500. They will cheat you. I promise.

WE are cheated to auto paid 11 months, when we claimed a simple case, dishwasher broken, HWA said to resolve but never send us the gift card or refunds (e-mail said to cover us). This is not professional at all.. They wanted you to pay service fee for repairing, even no service was charged by the vendor due to no way to fix it. Then we did not want to renew it after 12 months, while the contract shows we are covered 12 month, yet the HWA cancelled the contract without our agreement. So far, no claim service was resolved, we collect all facts as verdict to prove it is a scam firm.

Horrible. Nothing but issues when trying to file a claim. How are they still in business. They have an area that says file a claim online and when you try to hit the submit button it says invalid. You try to call and it takes forever to get a hold of somebody.

Do not waste your money with these people. They don’t help at all. Everything is a “there is nothing they can do”. Customer service is the worst when that’s the main thing consumers are looking for. Whole process of filing a claim and getting service is a bunch of bull.

Worst company to work with. They state appointments are scheduled, when you call to confirm the repair with the assigned company, they do not have any repairs scheduled. When an appointment finally gets scheduled, they cancel. You will not be able to reach their customer service number. And the online claims is run by AI. So they take your money and do no repairs. Find another company, this one is a waste of money.

If I could leave negative stars I would. This place is a scam. They train they employees to not place notes about cancellation requests and instead the employees place false notes about offering a free month or they place notes about questions of a prior claim, but they don't actually send in the cancellation request and they continue to charge you. I will be contacting the proper authorities to report them.

I usually don’t write reviews but I feel I need to write this to warn others: If you’re thinking about joining Home Warranty of America (HWA), run. If you value your money, don’t waste it here. If you’re already a member, try opening a claim and see for yourself how they operate. This company is unethical, rude, and completely untrustworthy. They do everything they can to avoid fixing problems while still taking your money. They make false promises, they deny claims, send out unqualified technicians, and delay claims endlessly. It’s a scam.

This is the worst company ever. My husband and I purchased the highest plan when we closed on our home. The first red flag was when they denied us for the rekeying request that we put in, and that was one of the main benefits we loved. So no no no will I ever recommend them to anyone. Let’s not forget the customer service….Can we say HORRIBLE!!!! The reps don’t know how to explain the plans and get upset because you’re asking questions about something you paid for. Lastly, they love to blind transfer your calls. So run run run as fast as you can from this company.

The worst, horrible, unprofessional, do not trust their customer, do not act in good faith, find a way not to approve claims. Should not have invested 10yrs with this company. Be aware and do your research.

In short, the salesman on the phone guaranteed me that HWA was honest and always took care of the jobs they covered. I had a bad experience with a previous home warranty plan where they deemed permits out of scope. HWA said they always cover the costs and I am only liable for the service call and premiums. Then I had a leak behind a wall - not only did I need 2 separate claims (one for the leak and one for the drywall), they would not cover all the drywall damage even though it was covered in my policy. Stated very clearly in my policy that "drywall" was covered, they would only pay for the hole the technician cut to access the pipes.

Had dishwasher problem December 2024, stop mid-cycle, called HWA, I paid 75 $ service call fees to HWA, technician came and decided replacement is more cost effective than repair. HWA emailed me 246 $ Lowes gift card in January 2025. > Is that a joke? Cheapest dishwasher cost around 300- 400$ and installation fees around 150- 199$, overall cost for cheapest dishwasher replacement is 500- 600 $, and they would pay only 246 $ in total for the replacement of my old but high-end GE dishwasher. > What a JOKE!!! > HWA is a joke.

I put my claim in for my refrigerator repair on Jan 17th and was given a repair date of the 24th with Goodman Home Solutions. They rescheduled to the 27th due to backlog. On the morning of the 27th Goodman called to reschedule again with the excuse that the tech was having vehicle problems. Their new date for me would be Feb.7th. I asked for them to send someone else and was told that was the only tech available for my area I called Home Warranty to set me up with another company. They gave me Whirlpool Company for the 29th. I called Whirlpool on the 28th to make sure and was told they did not have me in the system. Called Home Warranty back and was assured Whirlpool would come. On the 29th no one showed.

When I bought my home they and the mortgage company neglected to let me know that I had this insurance added. The company calls me about 5 days before my so called insurance expires and yet after I had told them that I had to repair a air conditioner they never would pay me back for the repairs. I had to pay out of my pocket.

I don’t write reviews—I have a very busy life and don’t have the time. But I feel I need to write this to warn others: If you’re thinking about joining Home Warranty of America (HWA), run. If you value your money, don’t waste it here. If you’re already a member, try opening a claim and see for yourself how they operate. This company is unethical, rude, and completely untrustworthy. They do everything they can to avoid fixing problems while still taking your money. They make false promises, send out unqualified technicians, and delay claims endlessly. It’s a scam.

This company makes big promises, but unfortunately, most of what they state is extremely overstated. Absolutely lies. I have used them numerous times. Most of the time the technicians were fine, but they only repaired just enough to make it work temporarily. They never fixed the actual problem completely. They claim that If something cannot be repaired like a major appliance that they will replace it. Well, let me tell you what that really looked like. My dishwasher went bad so I called them and I had the technician come out and fix it. $100 for the service charge. It was fixed temporarily and broke again. I had to pay another hundred dollars to have another technician come out to tell me that it could not be repaired and it would have to be replaced.

The monthly cost seems reasonable until something breaks and cannot be repaired. After paying the $75-125 service call and the technician cannot make the repair and advises replacement, good luck getting the dollars needed to do so. My built-in microwave went out and needed replacement. They first offered me $191 for a microwave that costed over $500 more than 15 years ago. The replacement cost of an equivalent model ranges between $750-2500, with the closest model around $850. I appealed, and they only offered me a little more ($249). After spending over $100/month for 10 years, that's a lot of money not to get what is in the policy. They point to fine print that the replacement cost is what they would pay for the replacement. I'm still battling this one, but I will cancel after this is resolved.

until 12/01/2024, still no plumber came and my husband googled and replaced the parts per web media. IT WAS A HEATING PROBLEM. Called and cancelled the policy and they still charged cancellation and pro rated fee which is ridiculous when there no service provided but aggravation.

My water heater went out late December and still isn’t fixed, no contractor assigned, it is the 27th of January. Customer service reps and resolutions rep not knowledgeable about procedures, but speak as if they have so many facts. Will assign your claim to anyone then no one shows up, recently raised its price but the service has gone downhill. This will be my last month with them.

This company was good around 10 years ago but ever since the new owners bought it out, they are absolutely terrible. Stay as far away as possible. They do not like to approve expensive repairs. When our built in microwave broke, instead of repairing it, they simply issued us a check for about HALF the cost of the replacement and installation and said that was all they could do. Terrible. Also, expect a lot of spam emails and calls around renewal time. They are relentless in getting a person to join but once you do, they give you less than satisfactory service.

In 2018, HWA had a furnace installed in my home by an HVAC company they contracted with. This led to major issues requiring expensive repairs. Despite paying deductibles for years to address these issues, I reported the problem again in 2024. An HVAC technician, contracted through HWA, determined that the furnace was improperly installed and needed to be replaced.

Unethical and shady service. HWA only wanted to pay technician a flat rate which was too low for him to even break even. So they had him write more into the "modifications" section which is non covered by HWA and put the cost on me.

I have a plumbing leak in my upstairs bathroom. I am still waiting for them to find a plumber to to send over. It’s been 13 DAYS! Why would they take people's money if they don’t have a plumber to send them. A plumber company should be given within a day or two. It’s been almost two weeks. They can’t find one in my area. Mind you I’m in New York. It’s shameful, when I called and asked for a refund. They said they don’t give refunds, but yet they don’t have contractors in this area to service me. A complete waste of my money and time. This is what I call a scam!

Useless warranty and employees. When I asked to speak to a supervisor the call taker hung up on me!! They did not want to cover my water heater because I didn't wait the amount for time they wanted me to wait. My kitchen flooded because my water heater broke and we have no water since Friday night. Not until Saturday afternoon they gave me an appointment for 5 days later. How am I supposed to wait 5 days being waterless with 4 people in the house on Christmas week. When I called the company to get a sooner date they told me either way they would not fix the water heater until it gets approved by Home warranty and that takes 36-42 hours. I was not going to wait about a week and half this was an emergency!! And now that I have to have someone fix it on my end they will not reimburse me. Worst customer service and will for sure never recommend them.

I purchased a 3 year warranty (PAID IN FULL) & EVERY experience with the customer reps have heavy accents and I can barely understand them. EVERY technician I’ve dealt with had HORRIBLE customer service or did absolutely NOTHING when arriving at my home! HOME WARRANTY OF AMERICA NEED TO FUNCTION AT A HIGHER VIBRATION! There is NO ACCOUNTABILITY, you must fight to be treated fairly and hope they do right! The PRESIDENT & CEO NEEDS FIRED!

I am writing to recount my experience with HWA Home Warranty of America as of Dec. 11, 2024. I am a professional residential property manager with obligations to a rental property owner in Arizona covered by an HWA Home Warranty. The policy is valid for the next 6 months or so. I have found that HWA is hard to deal with for anything except for the most straightforward claim. When a clear issue causing delay or rejection requires a supervisor's involvement, the HWA advisor is trained to say they are not permitted to escalate the call and deny passing it.

Offered $246 gift card to replace a $900 GE Profile dishwasher. They said $246 is the wholesale price of the cheapest dishwasher so that is all we get. Disputed the claim with a claim manager and didn't get anywhere with him. The "techs" they have sent out to our house barely speak English and barely know their trade. A "plumber" rolled out in a Kia and had to go purchase "plumbing tools" at Home Depot to attempt the repair. They had to come out multiple times to correct the issue and never once came during the timeslot or in some cases even the day of the appointment. The last guy that came out even took one of my tools.

Worst home warranty service possible. Called in multiple times and got the runaround, could not even use simple logic with their customer support to repair a heater that was under warranty. They never put anything into writing and just ask you to call back until you're worn out.

They state that they only have to pay “covered costs” and they claim their cover costs are an amount which is ridiculously unreasonable (e.g., $1,000). No contractor can do the work for the amount that HWA says it costs, but HWA allows the contractors to charge for “non-covered costs”. HWA deals with shady contractors who then create “non-covered costs” with things like “bring up to code” and then they charge the difference between what HWA is paying and what it would reasonably cost to replace the appliance (e.g., $2,000).

I have been with HWA since October 2020. I have made 3 claims and all have been terrible experiences. 1. Water heater - Paid two deductibles only because the first was a no show. The plumber they scheduled had me pay the deductible and never came. They rescheduled but said they couldn't do anything about it, and I'd have to pay the second plumber. First red flag. 2. Thermostat - I had a nest thermostat, which stopped working. The technician said they don't know how to work with Nest and replaced it with the cheapest thermostat they could find, around $10 value. Should have done it myself. 3. Small pipe leak - I had a small pipe form a leak. HWA stated they would not cover because it was in the outer wall of my home and it is an "external repair". Fought with them in this and it ended up being covered. Once again, should have done it myself because the hassle over a $150 repair was not worth it.

We recently bought our first home, and just as the weather started getting chilly, our gas furnace heater stopped working. Feeling overwhelmed, we reached out to HWA, and I cannot say enough good things about the incredible service we received, especially from Anthony ** and Jacqueline **. Both Anthony and Jacqueline went above and beyond to help us. Their responses were timely, their attention to detail was impeccable, and their kind, professional approach made a stressful situation much easier to handle. They truly made us feel like valued customers, not just a number in the system. Thanks to their hard work and dedication, and we couldn’t be more grateful. It’s rare to find such amazing customer service these days, and we’re so glad we chose HWA. Thank you, Anthony and Jacqueline, for your kindness, professionalism, and for taking such great care of us. Highly recommend!

Have a 15-year-old heating and air unit that I service regularly. I’ve always been told by the home warranty that they would cover any problems I ever had even if it meant replacing it and all I would have to do is pay the $100 out-of-pocket fee. Turns out they don’t cover everything like I was told. Any kind of installation fees you’ll have to pay. It’s costing me $950 out of pocket to have parts installed. Whenever I call them out, it takes 5 to 10 days to get a technician. I’ve been 12 days without heat because it was turned off due to leaking dangerous levels of methane. And now they won’t cover the parts required to fix the problem. I’ll have to pay 950 out-of-pocket to the technicians. I can’t find it in the policy that says they won’t cover those parts. Had better experience with Choice Home Warranty on my first house. I’ll be returning back to them at 10 of the month and never use Home Warranty of America again.

I've had a contract with HWA for at least a year. I have had 2 previous claims and I am attempting to file one now. The first claim was when my AC compressor went out. The service tech said because of gov regs, he would also have to replace the coil and inside parts because the Freon would not be compatible. Hwa said that would constitute an upgrade and would only cover the compressor. It is not my fault gov changed regs long before I purchased the contract and they did not discuss this at time of purchased--cost me an additional $1300.

Our semi-annual check of our furnace was done and they found cracks on our heat exchanger and told us the furnace could start leaking carbon monoxide. Now mind you the furnace is over 25 years old. HWA would not approve for it to be replaced. Here we have been without heat for over a week. So we have to go and pay out of our own pocket for a new one to feel safe or buy 2 or three more carbon monoxide detectors. This is why we are canceling our policy.

Worst customer service ever. After cancelling the policy after a/c work was not done. They were still billing me monthly. So I put in a new claim for a busted pipe. Might as well. Then that work was never done, but the Plumber cashed the check the insurance sent out. I spoke to a manager named Cesar and the only option he had to give me was 2 free months and to send the same crook plumber to actually do the work. Would give 0 stars if I could.. Please be warned!!

This company does nothing but collect your money and when it is time for you to fix something they will find a way for them not to cover it. I will never ever use them again. You may as well save your money for hard time instead of paying them. Customer service sucks... If I could give them no stars I would. Please don't make the same mistakes I did and give this company your hard-earned money.

They are so politely rude. I’m transferred to 5-10 people who all tend to hang up on me before the issues are settled. Terrible customer service. It was a nightmare to try and cancel and after they charged me again, they refused to give me a refund or even tell me why they wouldn’t.

Claim filed on 8/12/24 for A/C. 1st repair company no show / no call; 2nd company was great & I paid my $100 deductible. Submitted claim about motor replacement needed. Claim denied by HWA due to assumption of dirt in outside unit & stating I did not maintain. The repair company gave me a statement that they never stated dirt or debris as cause for malfunction but HWA denied anyway. After more than a month (9/24/24) without AC & having to live elsewhere, HWA called to hear an appeal & stated they could not overturn the declined claim, but would give me $150 to help with cost. I also want to note that the repair company said they had 3 claims denied by HWA for the same thing during this time. Unacceptable and HWA refused to let me speak with anyone else to discuss further. I was told the Sr. Case Mgr was the highest & he didn’t know their company address or contact info but I could Google it if I needed it.

I have tried to reach them many times via email and phone and they do not respond to email and then when I get into their voicemail hell, I either miss their call or they don't call back. All I want to do is cancel my plan!

Home Warranty of America is a company that does not care about the customer. If you are shopping for a home appliance insurance company look somewhere else if you actually want your claims to be looked at with professionalism, fairness and objectivity. I pay them roughly $1000 a year and they constantly deny my claims. They even deny claims when they know they should help the customer get their appliances fixed. They are looking to make a buck, not support the customer. Out of 4 placed claims from 2023-2024 they have fixed exactly zero claims. The claims rep Mr. ** hung up the phone on me.

My wife and I have paid over $800 a year for almost eight years for the top tear of HWA appliance insurance. Our Thermador range/stove quit working and the are no replacement parts, the replacement cost of the stove is $7900. Our coverage on our contract states the highest HWA will payout is $5000.00. So, I should have to pay out of pocket approximately $2900.00. HWA has offered $300 and, I said no I will not settle for $300. So they upped the offer to just over $600. The employee stated she knew the coverage had a $5000.00 max per appliance, however it was their policy not to ever pay over $650.00. I have paid the company almost $77,000 over the past eight years. They refuse to stand by their contract and pay the maximum of $5000.00 as stated in the contract. Do not use this company! They will not pay out and their system is set up to where they will take months to even talk to you.

Very Fake promises, tons of lies when selling product to customers and then eat their money. Easily walking away by saying that it’s preexisting condition and they will reject the claim right away all because they don’t want to pay for the claims. Please don’t buy any product from them else you will loose your money and will not even get refund.

Updated on 11/19/2024: I would give this company zero stars if possible. I made claim for a plumbing leak in August that has yet to be seen by plumber in November. It was assigned to several companies who did not show or canceled at the day before the service was due, a couple more than 50 miles from my home, none of whom are willing to make a service call for the $85 that HWA authorizes. It now shows as completed on their claim page. Two adjacent wall heaters stopped working and a HVAC tech (I told them I needed an electrician) was assigned from 30+ miles away. He could not fix the problem and said he would give me a bid. Nothing was heard from him again. It was finally fixed by a local electrician.

I became unhappy with the claims process after waiting three days for a repair company to contact me to schedule an appointment to service my refrigerator. It was an old fridge, the food had already spoiled so I decided to cut my losses, cancel my contract for a prorated refund and purchase a new fridge. How frustrating to find out that you can’t cancel online or through an automated system. The only option is to leave a call back number with the ‘Resolution’ department. The messaging literally says, ‘if you do not leave a number this call will disconnect’. There is no option to leave your message and explain your request. You are only able to leave a callback number.

This company is one of the biggest scams there is. They didn’t take care of our claim and wanted us to pay for replacing the water heater way more than we could’ve done it ourselves with just about any contractor. What’s the point of paying the membership and having a warranty, if I was to pay myself for every claim. AND AGAIN, THE PRICE I HAD TO PAY THROUGH THEM WAS WAY HIGHER THAN ANYWHERE I COULD’VE FOUND MYSELF…,it’s crazy. Huge scam, STAY AWAY FROM Home Warranty of America. We are canceling the service and don’t want anyone else to get hurt from them.

Upon returning from vacation I found my air-conditioner had become inoperative. It was 95F inside the home. I contacted HWA to initiate a claim at 11:00 am. At 8 pm that evening I was advised an appointment was set for 7:00-11:00 am two days later. Upon arrival, the technician replaced two capacitors. They allowed the capacitors they were required to install were very low quality and offered quality components for $250 additional charge which I did not elect. The unit returned to service after 72 hours. The ambient outside temperatures reached 110F during this outage.

I have had a horrible time with Home Warranty of America. First, the claim for my HVAC system. It was working and then not. They deem my unit was already leaking. It was nice and cold at the time of closing and my house was good. Two weeks later it was not. I had to buy a new unit. What is the purpose of having a warranty company if they can not help. Second claim microwave/oven was suppose to be simple. It was not. Now I received a email saying been determined that the failure does not constitute normal wear and tear and/or is excluded from coverage in accordance with the terms and conditions of your contract.

My A/C went out in TX. HWA had the first person come out, replaced one part that was covered, upsold me on things that weren't covered (and wasn't needed in the end), and then the A/C still didn't work. The first company was one of the lowest rated in the area, but you don't know that until after they pick up the service claim. I filed another claim and the second company was rated even worse. Cancelled it and went with a reputable company that diagnosed a VERY different problem that explained all of the symptoms with the system. Long story short, it seems like they only work with the least reputable companies that don't have actually fixing your issues as a priority...Plus each service visit is an automatic $75 set on fire.

Total SCAM!!! I paid $75 for a service call. The technician said the failure happened due bad design with the dishwasher, and I should expect that to be replaced. A few days after, I get an email from HWA saying that they cannot cover my warranty because of misuse or abuse... So I called the technician again, and they confirmed that the issue was because of bad design.... Further, they mentioned that this is not the first time this happened. So, if things happen repeatedly with a company, you know they are doing something fishy! HWA be accountable!!!!

We have had Home Warranty of America since we bought our house 15 years ago. 7 years ago they replaced our air conditioner. Now that unit has a leaky coil and they refuse to fix. They did not register our system and they do not certify the work of those who do the installation. They hire unqualified contractors. They do anything they can to avoid paying for home issues. We pay 1000 a year for a warranty and now have to shell out 2000 to fix our air conditioner.

This company is a scam. I’ve had them for several years and they are reluctant to cover any of my claims. I’ve recently sold the property covered by this policy and have asked to cancel. HWA representatives could to call me asking me to renew my policy and have told each of them I no longer own the property and do not want to renew.

I’ve had this horrible company for 2 years - I mean what does this company do right? Everything you read from other reviewers is spot on - I did my renewal in whole and did not decide to renew. Policy stayed active and took 2 months of pay from my credit card without me knowing making me overdue. I’ve waiting 2 weeks for a call back from the resolutions team - I keep leaving my number and machine says they’ll give me a call back. Absolutely ridiculous.

I had no problem with HWA, until I fell on hard times. On 7/30/2024 I was told that I could postpone a payment on a 3 year warranty and receive a refund for the current premium. So, I waited. I called my bank 4 days later to make sure a refund was being processed. No refund being processed. I called HWA, and told them the whole story. How when I signed up I was told I could cancel ar any time. And how on 7/30/2024, I was told I was getting a refund. Now I'm being told I was misinformed, and I cannot get a refund. And if I did cancel the 3 year warranty I would only get a partial refund and it takes 30 days. I requested to speak to a supervisor. I was on hold for a while then told that there is no one for me to talk to and I have to call back after 2pm. Really HWA? This is how you treat people? That need help? Or just an extension??

They do not pay out on important claims. Our AC went out because a wire failure and they claimed that one component caused the failure and would not cover it. The contractor they have as well has the worst reviews and did nothing to try and get us help, but they were eager to collect the fee to come out and look at the system. No one had any sympathy for us living in Austin where it's been 95+ for over a week with no AC.

Do not use this company. If I could leave zero stars I would! My water heater broke, so many emails back & forth, so many unreturned calls from my case manager Paula **, she claims she is too busy to return my phone call! It's been over a month & still no hot water. I have a drip from the broken water heater which caused lots of mold spores on walls & Paula tells me to call my home insurance. It is HWA's fault I have mold. So no hot water & now I have mold! They are trying to charge me $898 for parts & disposal of old tank. A new tank is about $400. COMPLETE SCAM!!!

Absolutely stay away. On 7/24/24 we submitted a claim for an AC unit not working in Scottsdale, where it is 105F. The HWA network of service providers must be so small that it took 3 days to get a contractor contact with a stated appointment the next Friday 8/2. The contractor did not return calls on Friday 7/26 or Monday 7/29. That afternoon I made 1 call to a local contractor and the AC was fixed the next day. HWA had no interest in the seriousness of an AC being out in Arizona. We are now working to cancel our HWA contract. We made a big mistake doing business with this company. Should have read all the other reviews before signing up for 3 years.

Tried to call today. I understand it was a Saturday. Was trying to get some information on who I call on Monday. Because I haven’t received any paperwork or cards. The boy who answered was rude. And refused to give me a number to call on Monday. He said that they tried to call me but didn’t leave a voicemail. I asked him how was I supposed to know if they were calling if no one left me a voicemail. He said I should have answered. I told him I don’t answer numbers that I don’t know. And that they should have left a voicemail so I could have called them back. He went on to ask if I was a movie star because I didn’t answer my phone when they called. He was super rude and I WILL be canceling on Monday. This company is a scam. They take your money and don’t give you the actual paperwork you’re supposed to have. Scam scam scam. Don’t work with them.

Run as fast as you can away from this company. They will gladly take your money but fight you every step of the way when trying to file a claim. I’ve had this so-called service for 3 years, paying for the “Diamond Plan”. In those 3 years I’ve filed two claims. One with a dryer that stopped heating. After two trips/attempts (32 days) to repair the dryer, the tech told me he couldn’t fix it and it would need to be replaced. The company then proceeded to lowball the replacement cost, until I finally got a manager involved who told me the first agent I spoke with was incorrect and they would pay for the replacement, which took another 3 weeks.

They are good when it comes to placing a claim and collecting your money but I'm not too sure about their customer service. Their customer service is horrible. I've been trying for months to cancel my plan because I moved but I can't get a hold of anyone who will cancel my previous plan. They keep telling me that the department who cancels plans isn't available and I will get a callback but I never do. Again HWA customer service is horrible.

This company is such a waste of money! I feel like an idiot for throwing away money each month for the past few years! When we bought our house they threw in a free year of AHW. The first year we used them a few times and it was okay service. After that, it’s been pure crap!!! The amount of time you have to wait to get an appointment is utterly ridiculous!! On top of that, you pretty much have no choice or say around when you get said appointment. They like to send our people from Sears, who also provide crappy service! Our monthly fees have gone up each year as well as the amount we pay for service. I wish I looked up the reviews years ago! It’s better to put the monthly fees on savings instead of throwing money away!

This is a SCAM. They will take your money and make it hell on earth to get any tech out to help and you have to fight for months to get any reimbursement. They claim to cover my zip code but that’s a lie and I’ve had to find my own help and fight for a reimbursement which I still haven’t received.

RUN…. run far away from this company. Technician burned hole in freezer and HWA stated they do not warranty service of technician. They chose business to repair! Customer Support is horrible. They bully their customers.

We should be allowed to give Zero stars. We have had this company for 9 years too long. After our first claim years and the trouble we went through I should have dropped them and now we are paying the real price. Last August our a/c stopped. Contacted HWA and they sent out a company that the guy seemed shady but I had to go with him because it wouldn’t be cover otherwise. He repaired it and got it working. Moving forward to the next June, less than 10 months and the A/C goes out. Call HWA and the send Sears out. After two weeks of me call Sears and HWA because they were not talking and sharing information with each other HWA finally came back and said we won’t cover it because a capacitor was installed incorrectly.

Run. Don't walk! Worst ever home warranty company. It is not worth any amount of money. They do not have your best interest in mind at all. We went were scheduled 9 days out to have someone to come look at our air conditioning during a heat wave with temperatures in the 90s to 101 degrees. This was unacceptable!!! I would never recommend or purchase again. It also takes so long to get through to their number. Please do not purchase the warranty!!

The worst company to fix anything and I don’t think so that at this point they even care. I have faced a similar issue as some of the issues mentioned below. AC not working. First technician did a sloppy job and AC stopped working within an hour he left. Recall request was a no show. Now waiting for the third time. I don’t even want to give them 1 star.

I just purchased my home two years ago and on June 5, 2024 my AC unit stopped working. I called HWA to set up an appointment for a tech to come out. A few days later I received a emailed stating that I could branch out of network to find a technician because they were unable to find an available technician to schedule. I reached out to a local business, they came out and basically told me the capacitor caught fire and my unit was so old they do not make it anymore. The tech explained that it was a 50-50 if it would work, but he highly recommended to replace the whole unit for safety hazard.

I would give less than 1 star if I could. Do NOT use this company!! They have managed to find loopholes to deny all of our claims. They have sent incompetent, unprofessional technicians who have come to our home with no uniform or company truck that I think they found on the street holding a sign saying they will “work for food”. He came several times and did a poor job of fixing our problem. He did not have any of the tools to fix our plumbing This guy was not fixing our problem because he wanted to collect the service fee. When he got dispatched for a recall, which does not charge a fee, he literally never showed up yet he went back and told HWA we had roots in our system, which automatically denied the claim. The tech never checked for roots. We never had them. We had a real tech come out to look and had to pay for the repair ourselves.

Just don’t. I have contacted HWA in January about a microwave. It was not fixed. I then contacted them in March. I got a technician come look at it and said it needed a part that he was going to order. It’s June and no service yet. I am told to wait for the parts to get delivered. How long does it take. Spare yourself the headache and go with another warranty company.

The worst. We bought a home and it had a leak in the bath tub pan. We had a plumber repair, however, we did call for the sheet rock in the ceiling to be repaired after water leaked in the ceiling and started to bubble. Home Warranty of America had a bunch of idiots answering the phone that acted like they did not understand and would not give us a manager to speak with.

We had an issue with our A/C as it stopped cooling, so we reached out to HWA and created a work order/claim for an initial diagnosis. The company claims to assign a technician within 24-48 hours, but that did not happen, and we were without a technician for more than a week. When a technician finally came, he refused to work with HWA due to dissatisfaction with their customer service and handling of the situation. It has now been almost three weeks, and we are still without A/C. The customer service responses have been very standard and unhelpful. They are neither ready nor willing to assist. It seems that resolving the issue falls upon us. What is the point of having their services if they cannot provide what they claim to offer?

I spoke to the salesperson, RYAN **, and after about an hour of going over the coverage I gave him my credit card and coverage would begin in 30 days. When I got the policy the coverage was nothing like what RYAN ** described. I tried calling him and he did not call me back. I sent him 2 emails asking for clarification of the coverage which RYAN ** said was included but the actual policy provisions excluded. He would not answer my emails. When I called to talk to someone about the coverage they confirmed that what RYAN ** told me was not accurate and I asked to cancel the policy. If you want to deal with HWA don't take the word of RYAN ** because he is an outright liar. Read the policy provisions very carefully because there are a lot of exclusions which RYAN ** said were covered WHICH ARE NOT.

ZERO STARS should be an option; it is what this awful company deserves. They hire incompetent contractors, have poor customer service and they’re disrespectful and feckless. Do not spend one dime with this sorry excuse for a business.

HWA Home Warranty sent repairmen to my house two times to fix a small leak in my dishwasher, which cost me $100. The first one said he fixed it (it turns out he just put putty in the area where there was a leak). A few months later, the leak started again and I reached out again. They sent a second repairman. While he was here, he managed to damage the dishwasher beyond repair, caused a flood in my kitchen and then left. HWA's response to me was, "we side with our technician." So, remember this consumers. HWA will always side with the shady local repair person if there is ever an issue. They will not look out for you.

Total scam. They find the most absurd reasons to deny rightful claims. In our case, our fridge was failing because a door gasket had worn out. They said the gasket was "ripped", and therefore did not constitute normal wear and tear. Absolutely ridiculous.

They are not the same company, they got bought out. My AC was new 4 years and was replaced by HWA before they got bought out. AC just broke again a copper pipe cracked in the outside unit. They denied the claim because they don't cover damage? What the heck do they cover then? Every failure is most likely some type of damage. DO NOT USE HWA!!

This is a scam company. We purchased a home warranty from HWA which covered our water heater. When the water heater started leaking we called them, they arranged for a technician to come who recommended replacing the unit. They recommended instead an inappropriate repair at which point the technician cancelled their contract with HWA. This happened a second time. Weeks passed. After complaining they offered to simply cancel our warranty if we were unsatisfied. Their second offer was that we could do the leg work of getting technicians to our house so that they could presumably again deny replacement of our covered water heater. Absolute waste of time, money, energy.

If zero were stars that’s what they should get. This place is scam. They basically took my money for 2 years, I filed a claim for my AC. they told me they couldn’t find a technician, to call my own, so I did that. The technician sent everything and after 2 months of no response I had to pay to get it fixed and now they refuse to reimburse. Their customer service is a joke. They have no problem lying right to you. Never use this company. They are basically just stealing from you.

Purchased a home in July of 2023 and paid $930 for the most comprehensive plan. Filed a claim for toilet running - no tech ever dispatched and had to take care of it myself. Filed claim for AC and no technician ever dispatched, had to find my own tech and repair again. Then when I had an electrical issue, it took multiple attempts and 2 months before they sent a tech after initial claim.

They assigned a company to assess my HVAC in mid January 2024. Well it is May 2024 and they have not fixed it yet. In February, I was told the part was on back order until 2/15. On March 1st I texted the company they assigned for a status, same response waiting on part. 3/26 called and left a message, they texted saying they were checking the status of my claim with HWA. I requested an update from repairman on 3/27, now they say they are waiting on authorization from the HWA. April 1st I contacted the HWA. They put me on hold to contact the repair company. Turns out they were waiting on payment from the HWA.

I have been trying to get my toilet fixed for almost 3 months. 1st guy they sent misdiagnosed and HWA wouldn't approve. 2 guy 2 months later fixed it. But now the tech is harassing me for his money because he says HWA is too hard to deal with. This is the latest experience. I tried to get their assistance 2 other times and was unsuccessful. Run from this company.

We tried on four occasions to utilize a claim only to be told finally on the fourth attempt that they were sorry but that the coverage did not include a standalone downdraft vent on our cooktop. They scheduled twice with us to send someone and no one ever came. On one occasion, I took two hours off of work to wait for the technician that never showed up, called or rescheduled. Really bad service! I will never utilize them again and never refer them to any realtor and suggest to all realtor stay away from this company and warranty.

Should have read all the reviews before buying another warranty with this company. They are the joke everyone states they are. After trying to get a plumbing problem resolved for a month I was finally told that technician they sent stated there was nothing wrong with the toilet. Why then did the technician tell me the toilet needed to be replaced? They gave me a phone number to their "resolution team" that was actually to Choice Home Warranty. I was finally given a phone number to another department and was told that the toilet could not be replaced. They give you the run around then refuse to replace anything. I will never use them again, and if you are reading this review and are trying to decide what home warranty company to use, I suggest you move on to the next company. Do not use them!

This place avoided us when we tried to cancel twice! They would not answer our phone numbers so we assume they have some way of blocking certain calls. My husband ended up using a coworker’s phone to call back & got right through. They promised all these things if we didn’t cancel. It was a stressful nightmare & I have reported them to my AG in Colorado & the FTC.

I purchased 2 HWA contracts on homes that I purchased. My recommendation is to closely inspect the appliances carefully when you purchase and get the costs on what you may have to replace. I personally replaced all my appliances, so not more than 2 years old. At $500 per year initially and $700+ renewal, it will be way more efficient to replace one appliance each year. My experience with HWA is that they will only cover a portion of a replacement if they can't repair. Let's do the math, I had an issue with my refrigerator and it took over 4 months before they realized it can't be fixed. $500 for hwa warranty + $700 renewal + $100 service call + (waiting for 4 months) = $1300 + 699 for new refrigerator = $1999 - $494 (money they determined to get a replacement refrigerator). I could have purchased a dishwasher and range.

I made a claim on 11/27/23 that my heat pump was not heating. The 1st tech came out within 4 days and attempted a repair that worked for about 8 hours. After a good deal of hassle, he came back 3 days later and did something else to the unit. This time it worked for 2 hours. The tech refused to come back. I had to call HWA and request my claim be reassigned. I got another tech after almost 2 weeks. He said the unit needed replacing, which HWA refused to do. They insisted the unit be repaired, which the technician said was irresponsible, but also not possible, because my unit was so old he couldn’t get parts. I ultimately called another company and got a replacement unit installed on 1/12/24.

BIG SCAMMMM!! BEWARE EVERYONE. PLEASE DO NOT WASTE YOUR MONEY. My Ac leak and they charge me for $75 for the technician to come and after 10 minutes Done. Following day the claim was Denied because of poor soldering to the pipe so what the hell is considered cover then??? This company is scam.

The plastic handle of my 14 year old built-in microwave has started to disintegrate and has snapped at the top. The microwave is the sort that is positioned over a hob with an extractor, I guess one day it was bound to give way. Logged the issue online with Home Warranty of America and was assigned a repairer. The tech came out, suggested replacing the door, then realized it was an out of date model so said the microwave needed replacing. Claim denied! Why?

I had the pleasure of working with Ryan ** He was very helpful and knowledgeable of what I was looking for. He went above a beyond to get me what I was looking for and much more. Ryan is a great asset to your company. His customer service skills is what all companies need. Thank you.

As others have stated, this used to be a good service. Now they are scam artist. I was let to believe my HVAC system would be covered under warranty. Took over a month to get a final approval of the replacement from the 3rd technician to finally come out and look. After all was said and done apparently the entire unit for a 2600 sq ft home would cost the HWA only $2500 dollars and the rest was up to us to pay $4500. And after complaining and asking for a second opinion the claim was "expired" and apparently was never approved. Scam artist. Stay away seriously.

Electrician came out, didn't do anything but walked around the house with the lightbulb to see which outlets weren’t working. 75$. After he left my husband noted his drill was gone. We called the associate back, he confirmed that he knew what drill we were talking about by stating the last location the drill was at. The associate came back and returned the drill. Also, we called to cancel our next appointment 24hr prior and we were told that it's too late since it's been already scheduled. Horrible customer service. Waste of money. They don't do anything people can't do themselves.

After almost 5 years with them and not a single prior claim my AC gave out. After making a claim they send 2 "techs". They showed up in personal car dressed as they were going out. "Sir, you going to need a whole new unit". We going to submit a invoice to the HWA. 2 days later I get an email that my claim is approved. Good news!!! Well, not so good. they were going to cover the air handler (inside unit) but wanted me to purchase the condenser (outside unit) for $1,445 (their wholesale price). They also wanted me to pay the "techs" $3,030 for installation, Freon charge etc. They simply don't want to cover anything.

HWA Home Warranty used to be the best home warranty company out there. Their techs were great, their customer service was excellent, and the work they did was outstanding. That's the reason I've been with them for over 10 years. Then, they got bought out by another company and went completely the opposite. They send technicians who are so bad, they actually do damage, then claim "we're not responsible for their mistakes". Their wait times for repairs border on the ridiculous (2 months to repair my microwave). They try to weasel out of everything they possibly can and, when they do, they won't refund the service fee. Sad ending for a once great company. Avoid at all costs!

I put my claim in with Home Warranty of America about stoppages and clogs in my sewer line. A plumber was assigned a week later, did his inspection, and concluded he would need to run a cable into the sewer line to solve the problem. I paid, got a receipt, and he was gone. I called the him that same evening, and again the next morning to see if he got any feedback about my claim, but no answer. So I then called HWA only to learn my claim was denied. I didn’t have a clean-out drain (which I have, but the plumber couldn’t use) and HWA don’t cover claims if the plumbers have to either remove the toilet or get on the roof to do the job. I didn’t agree with their decision, so I appealed it. Only to be told I only get 15 minutes on the phone to state my case.

Microwave broke year ago. HWA sent tech. It broke this year, same company came, said last year repair improper. HWA denied claim because vendor (sent from HWA) did it wrong. Nice customer service rep but of little help, denied appeal, said vendor responsible not them. Denied reimbursement of service fee.

Complete Scam. Don't waste a dollar! Months later, the dishwasher is still a fire hazard, they can't assign an hvac tech but also won't approve reimbursement to have it repaired. If they can't get it fixed, won't pay to have it fixed or won't reimburse us for having it fixed, what exactly are the covering?

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is rude. The supervisor Shantel ** called back. She was rude, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

Had a sewer drain line blockage and could not use toilets, shower or any water. Contacted Home Warranty of America for repairs since we’ve paid for this policy 7+ years. After waiting 2 days they scheduled a plumber for a week later. They offered a reimbursement option and we chose that because of displacement from our home. We were able to get a plumber that corrected the problem same day. We submitted the invoice for reimbursement and was denied because we didn’t get prior authorization to use this plumber. I called to escalate the dispute and the customer service rep was very rude and hung up on me. Called back and after being transferred to 3 different departments was told payment was denied with no additional appeal options. We cancelled the policy immediately. This company is a scam. Wished we had read all the bad reviews sooner. Stay away from this company.

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water.

I have a Platinum Plan with HWA. Paid $625 a year and it is useless. You pay $100 per service call for a 'claim' repair, and they send subpar techs to evaluate the issue. Half of the people they sent I question. They come with unmarked cars, not from reputable companies and I would question if they were licensed and certified in their expertise. All repairs which I requested should have been covered - but I paid $100 to an idiot to say it was not. Why did I buy this coverage? I should have looked further - this company is obviously a scam. After dropping nearly $400 in service fees to find out they would not cover was rude awakening - they don't cover anything in your home no matter what. They are useless.

This company is cunningly designed provide the worst possible service to customers.

I purchased a home warranty from this company and paid my warranty in full. I had a dishwasher that caught on fire from the heating element and wrapped the inside tub. I have had three different technician from Sears home repair try to fix the problem because it now leaks water from around the door. After the third attempt the technician put in a claim for a new tub. The Home Warranty of America has denied fixing it now. And after my appealing the decision about denying my claim the case manager offered me a hundred dollars once I purchased a new dishwasher and had it installed. But I would need to send them a copy of the new purchase and install before they did anything. So Beware of this Company. Even though I still have 6 months left on my warranty I going to find a better warranty company.

Our handle broke off of our microwave. We filed a claim. After months of back and forth with Sears and HWA today we received an email stating our claim is denied because we abused our microwave. What? It's a handle on a microwave from 2003. The microwave was not abused. The microwave was engineered to eventually fail. Even the tech who came out said that. We are cancelling with HWA as I write this message.

On June 6 2023 I placed a claim for my Air Conditioner. In August a technician finally came. He got approval to replace my outside unit. Finished the repairs on August 19 2023. And still to this day has not been Paid by Home Warranty of America. This company is nothing but a con job. It is my opinion that all of the positive reviews are fake reviews. Again my opinion.

My Microwave was not working well. The claim process is really SLOW. Here is my current case status. 10/8: Submitted my claim about Microwave issue. It took 9 days to wait for the contractor to come to my house. 10/17: The contractor came in and said he needed to order the parts and would contact HWA before 10/18 to get approval. Customer service always replied to me saying the issue has been resolved. Actually, it's not. 10/30: has been waiting and the contractor said ETA was 11/3. It is hard to get the message from Contractor, a certified vendor of HWA. Finally said the parts came on 11/15 (Really BAD).

I been with this Home Warranty of America for over 3 years, I rarely have needed them for any service/ repair, most repair cost me less than the premium and deductible I have to pay to fix so I usually do repairs my self. But a week ago I decided to call them for 5 LED lighting fixtures that are going out(keep in mind I have over 20 of them around the house). They sent a technician that in less 5 minutes wrote a diagnosis and added so much more than was really needed. If anyone does any research these light come with an LED module connection box, meaning they do not need an additional Junction box but the Tech that Home Warranty of America sent added that my lights need over 11 j-boxes (which is not true) and on top of me having to pay the deductible for the tech to come, they now do not want to cover this repair because of the J-boxes the tech added.

This came as part of my home purchase and was recommended by my realtor. I moved in in October and a few days later the door to my microwave would not latch. So the only way to use it was to stand there and hold the door shut. I contacted the warranty company and they responded with an email and appointment with a repair person to come 7 days later. (9 days since it broke.) This repair person never showed up because they do not work on Mondays. And when I tried to reschedule an appointment, I was told they cannot service homes in a gated community because they don't have appropriate ID (???) So I again contacted the warranty company and they set up another appointment for 7 days later.

The Alarm on our 2 yr old microwave (that was provided for by HWA because of previous claim) no longer notified you when the food was done. They sent out a repairman (that cost us $75 which is keeping with our agreement) and he determined that a new control panel was needed. He stated that he would order such and get back to us. Within 2 hours of his departure, we received an email denying our claim from HWA. They did not cite the contract reason for the rejection. This is strike 2 with them for us. They refused a new toilet for us previously and we replaced it ourselves. We've been with them over a decade and will soon drop them.

Pretty poor home warranty. I've used them a few times and most contractors are poor at best. We had a couple contractors that showed up on time and did reasonable work. But for the most part HWA must hire subpar contractors with little to no experience and poor workmanship. I needed all the locks rekeyed in my house and it took the contractor (Locksmith IQ) 4-hours to completed it and had to have him come back 2 more times to fix the locks. I paid the $75 fee, but he said I needed 2-cylinders for an additional $150 to Replace cylinders and rekey all locks the same.

I was bundled with this company as suggested by my mortgage broker at closing when we bought our house. I have had to use their services twice, on the same identical product. Unfortunately the repair lasted more than the warranty period for the first repair before the replaced component failed again the exact same way, so we had to pay another $100 for a service call for the same problem on the same appliance. The technician informs us that in the 4 months since the last repair, that the part is no longer available. Okay no big deal I have a home "warranty" right? Wrong.

In the past, I have found this company to be helpful and reasonable. However, I have made three claims in August 2023 and September 2023 and for all of these, I paid hundreds of dollars for technicians that couldn't fix anything. Most recently, I paid $100 for a technician to fix my garbage disposal. After his visit, now the garbage disposal won't turn off, but HWA won't do anything about it because they say the technician reported the problem as resolved. If I want it fixed, I'll have to call yet another technician and pay another $100. What is the point of having this if I will end up spending more on technician services fees than if I had just replaced the whole thing?

This is the worst service company in USA. First, None of the customer services reps is understands proper English, but the worst part about the company is the way they scam their customer. When you file for a claim, they charge a $100 technician service fee; which is very normal for most warranty company. However, you will have to pay 50/50 for any repair or replacement.

Hvac system was not cooling properly. Paid tech and was told nothing wrong. Had system serviced a few months later and was told heat portion would have to be shut down due to a Crack in a heating component. Ac still halfway working at that time. Called to place another claim. System stopped working by the time their tech came out. Been going in circles with this company for almost two weeks. No working hvac system and no temp system offered until they decide on a resolution. My suggestion is to run away from this company. No stars.

This company is horrible. They have terrible customer service and they will find any little excuse possible to not have to pay on a valid claim. They rejected our AC claim recently because they said the technician said our unit had weak valves on it but the company we ended up hiring to do the work said there was absolutely nothing wrong with the valves at all. Previously they sent a company out to work on our other AC unit who recommended replacing the entire coil and they wanted us to pay $800 for the “upgrades” but there were no upgrades only replacement parts. We had another company come out and look at it and they said there was just a little $40 part that needed to be replaced and they replaced it and the unit worked completely fine after that. So they are ripping off their clients and have these repair companies in their pockets to try and make more money off you. Definitely stay away from this company.

Save your money for repairs! HWA will do everything to get out of paying--even covered items! They make every process difficult and their staff is inept. This last time they waited to tell me they couldn't find anyone and I could get my own technician/plumber. I followed their procedure but they made every hoop to jump difficult. WITHOUT HOT WATER FOR 10 DAYS! I HATE THIS COMPANY AND YOU WILL TOO IF BUY THEIR WARRANTY!

Probably the worst warranty company you can imagine. They are shady, will refuse to cover cost, refuse to answer any question, will not provide receipts, and further more they messed with the language on their agreement to avoid paying any repair. Simply stay away from them.

Hi, I have a refrigerator that stopped working for more than 45 days now. I have gone back and forth with Home Warranty of America to get it repaired, however they do not help us at all. They said they scheduled at least 5 technicians to repair my fridge but none of them showed up. They partially approved 1 claim, which means I have to pay more than $500 to repair the fridge. In spite of the technician and me sending them the invoice they choose to ignore it and keep asking for more information.

We have been with Home Warranty of America for 7 years and have had 5 or 6 different issues that needed fixing... We have never had one bad experience with this Company, it gives us peace of mind to have HWA.

HWA can and will willingly pick and choose what it chooses to cover, regardless of the terms of the contract you sign. If you want to be mislead and given the run around by a business that uses deplorable business practices, and does not act in or protect the best interests of its customers, this is the home warranty company for you. If not, DO NOT waste your money, energy and time on HWA. It's a complete scam.

I received a letter in the mail that looked like it was an urgent message from my mortgage company with what looks like a check enclosed. It's not actually a check (it says this in the fine print on the back of the document where it's supposed to be endorsed). My home already has a warranty. When I called, I was surprised to find out that this was Home Warranty of America trying to sell me a home warranty. I had to confirm they were not affiliated with my mortgage company. The customer service agent was very rude when I told her I had a home warranty that was included with my seller's offer. This is predatory marketing and there's no way I'd do business with a company that tries to get customers this way.

This company is awful and I don't know how they are still in business. I've been without Air Conditioning for a week and filed a claim as soon as it went out. I still don't have an assigned company or appointment to get it looked at - and temperatures are in the high 90's! Every time I call I get routed to a call center outside of the country and the reps don't fully understand when I try to explain the situation to them. All I get is "I'm sorry" and "we'll reach out within 24 hours with an appointment". I've been getting the same line for the last 3 days. However, they don't mind taking my money every month and giving me nothing in return. Once I figure out where they are headquartered I'm going to report them to the state Attorney General.

Claim made 6/25/2023 about Central A/C not cooling. The heat has been well over 100 degrees for several days. 1st tech did nothing so I called and claim was reassigned & 2nd tech was a no show. No expediting the 3rd claim and still waiting for an appointment. Called again today and still no appointment and was told this is normal. I am very dissatisfied with this company especially since since no resolution and it is so hot. I would not even given one star honestly. Very sad that they do not honor their claims and take care of this customer timely!

I made a claim on June 2nd for someone to come out on June 10th. No one called nor showed up. I called Home Warranty of America to let them know that their vendor is incompetent. They scheduled another vendor to come out on June 14, 2023 no one showed up nor called. Now I am very frustrated because I wasted two days from work to sit at home for my washer machine to be service. I called HWA back and they was trying to get me to wait 48 hours so they could find another vendor. Keep in mind I have been paying this company every month to have a warranty on my appliance. I get an email saying to look for my own tech and they will reimburse me. I did that and I am still trying to get approved for reimbursement. This company is not doing their job. I will be looking for a new home warranty company today. American Shield I will be reaching out to you all. Don't waste your time with this company.

Home Warranty of America claim to provide service to homeowners when their main concern is collecting money from people and when the time comes to provide service they refuse. The tech that they send to check on my AC unit showed up, stayed few minutes, collected $100, did not provide me with answers. Told them that the unit needs to be replaced but did not take any pictures. And then he provided them with pictures of someone else unit so the claim would be refused. I reached out to home warranty of America and requested another tech because I did not agree with the tech finding and they refused to even consider it. Simply because if they do send another tech then they have to resolve that claim. Those so called home warranty companies should be held responsible because they collect their dues down to the penny, but when it's time to provide the service they will invent an reason not to.

Submitted a claim and after 2 weeks no one called or showed up to address the repair but the warranty company sent a survey asking how the technician did. HWA isn’t a good deal. HWA is not worth the money you pay for it.

We have had this warranty for two years with only 1 claim on April 20th. They sent a technician out who diagnosed the water heater as needed to be replaced. HWA did not approve the repair and told their chosen plumber to perform a repair. He refused, so they "reassigned" the claim. 48 hours later they could not find another plumber to come out so they turned it over to me to find the plumber; I bought the warranty so I did not need to do this. I found a plumber who recommended a replacement. They kept telling me that the plumber did not provided details they needed. For several days I received emails saying they needed more details from the plumber. On a phone call, the HWA rep told me the plumber was not being honest and had not provided details.

Our AC went out the very first time we used it this season. I filed a claim, and after waiting for them to find someone to come out they sent an email saying that I could find a tech myself. I had them come out, covered the diagnosis cost and had the tech write a detailed report for them. Our claim was almost immediately denied, and they offered a scheduled call with a claims person that wasn't available for five days. We had to stay in a hotel during that time since our 9 year old couldn't stay in a hot house.

I specifically said DO NOT SHARE MY INFO. Before I could even read into the 3 providers in my area I had 3 calls. Within 5 minutes. This is WHY WE DON’T do “help”. The do not call list is. I didn’t even get a chance to read the 3 options I had. I didn’t even click on an option. This is totally ridiculous! It was also via Comsumer Reports ads! So I don’t know how to do this but I’m not going to be nice to ANYONE who calls my number, thanks a lot for nothing. I usually do not write horrible reviews but this is like a virus and the marketing world has been infected. I love marketing. I get it. But for God’s sake respect the fact that I did NOT click the box that said you could share my info. Please stop the madness. It doesn’t work. Not on me. Have a lovely day blocking people. I will. Amy

Their coverages are very limited and when you do have a claim it is impossible to get anyone to actually help you. The reimbursement process is ridiculous, you have to wait two days for one of their technicians to respond before you can hire your own person. Even after they allow you to find a technician, they may re-assign it to one of their own. In my case, their technician actually refused it but they assigned it to him anyways, which removed the option for reimbursement. When that error was fixed I had to wait another two days for the whole process to start over. The customer service reps were absolutely worthless at solving any problems and refused to transfer to anyone who could do anything to fix the errors. RUN AWAY FROM THIS COMPANY.

Do not give HWA your money. Do not allow your realtor to put a home warranty into your home purchase--it is not worth the money. Here's why: HWA doesn't cover ANYTHING, the contractors are garbage and you have to pay them $100 per house call, the HWA call center workers are combative, and the coverage denial appeal process is a joke.

The previous owners of my house had this warranty, so I’m stuck with it until it expires next month. They send out third party contractors to look at problems and will charge you $100 to just LOOK at the situation. Our bathroom had moisture issues & water leaking, we put in a work order (which got APPROVED) then contractors came out (7 DAYS LATER— so much for the 48 hour promise), we paid the $100 service fee, then HWA called us saying this is something not covered in their contract. Why approve our work order? They’re just money hungry and they don’t care about helping. Customer service is definitely outsourced as well, judging by their accent and lack of understand my questions when I try to get answers. Frustrating experience. Now that my warranty is about to expire they call every week to remind me. If only they were this persistent about my work orders!!!!

Worst experience ever. Long time customer with multiple contracts, after the acquisition by Choice Warranty - TERRIBLE. I just purchased a new home, immediately put under HWA Diamond plan. Sure enough, the Range pukes out and so does the dishware. I called in the range, never to be heard from again. When I called in the dishwasher, a couple of days later, they told me to find my own appliance repair. NOT part of the deal. I am new to the area and could not find anyone. When I did, per HWA's instruction, they WILL NOT PAY FOR SERVICE CALL. I have filed multiple claims and asked for Management review NEVER TO BE HEARD FROM. Totally terrible and not the treatment I have had for many years. One star is way too many for their service - I DO NOT RECOMMEND.

BUYERS BEWARE. This company does not cover anything as they have stated in their advertisement. I have been 2 months without a stove. I have been with them since 2016 never filed a claim until now. They ignore phone calls and emails. They are frauds.

This company is a nightmare! Stay away. It’s saddens me be I I have been a customer for 5 years. In these 5 years I have not had issues. Until this claim. They changed their claims management team. There is no manager or supervisor you can talk to, they put a request and they have 24/48 hours to call you back. I reported a claim for a washer not functioning, they gave me the 1 appointment available Wednesday. The tech advised the part was on back order. I patiently waited 1.5 and no news on the part. I called HWA and they said, "Oh you need to wait another week, once that week is completed we will look at what options there are ."

Long story short - we had a plumbing leak. Scheduled 3 technicians, each a no show. HWA offered us their Reimbursement Option since they were having trouble finding a tech. Fine, we called Roto-Rooter and they replaced the faucet. When the claim for reimbursement was filed, it was denied! Saying they'd have to pre-approve the repair. THIS WAS NOT STATED PREVIOUSLY. So I'm out nearly $400. But it gets better, air conditioning had a clog. They sent a tech out, tech wanted $75 cash. It's better to spend more on a premium with a reputable company than deal with this fly-by-night sham of a business! Renew my policy? KMA!

It was a very great experience, that I had with them. It was explain well and the service was not bad for the price. The Home Warranty was a great choice and I’m glad that I got it. The customer service was good.

I used Home Warranty of America. My freezer stopped working. First time a tech came out and took my money. He lied and said he couldn't contact the company over the weekend. Not true. After repeated calls and promises of multiple techs, nothing. I then asked the company to resend me the form for me to hire my own tech and they refused. They also refused to let me speak to a supervisor. My last conversation, I was told that after already waiting 2 weeks, that they would try another tech but not for 2 weeks. He told me that they don't do emergency work and they can do what they want because it says so in their contract. PS, this is an abbreviated experience.

I purchased a dishwasher in 2017 for $449.00 and it no longer works, on internet today, same dishwasher is $449.00, but HWA only wants to cover a dishwasher that costs $246.00 -- I cannot find even the basic strip-down model for $246.00. DO NOT contract with HWA - they DO NOT cover replacements like the my contract says. I have the highest cost/coverage contract.

I have made a few claims and every one has had an issue with the contractor assigned to my house. I am currently in my 3rd week without working AC system because the contractor ghosted us. They reassigned to another contractor who has now canceled on us twice. I called the warranty company and asked to speak to a manager and they refused and I was told I cannot speak to a manager there is no transferring or email or phone number. I assume I have to hire an attorney at this point. I will have to just call out a reputable company to fix the problem and sue the warranty company. I do not recommend this company. I will look for another company when the policy is up. I am glad the person who sold us our house paid for this one.

They will not help you, they do not care, they are not a good company. They are under no obligation to provide the service you pay for. They will give you the run around and all they will say is “sorry for the inconvenience”. They are not affiliated with any plumbers. They use Lowe’s but do not send the orders to Lowe’s you have to call and stay on top of it. They do not understand when you talk about what’s going on. They don’t know the difference between hvac system and dryer vents. You will spend a lot of money for very little satisfaction.

I have been paying them for over 5 years, I have the gold plan, which supposed to cover washer/dryer/ AC etc, pretty much the major appliance, which in their advertisement states “help you with thousands of dollars.” Lies!!! Every time I’ve called them they sent someone out paid 100, to get denied.. Same story “we don’t cover that part”. This company just takes your money and don’t deliver! Might as well save that money in a jar because these people will not help you! Honestly they are scammers in my opinion.

We had the Diamond Plan with HWA. Our dishwasher malfunctioned and caught fire, immediately knew it would be a write off. It took 2 weeks to get a service tech out to confirm this. It cost $100 for them to come out. HWA does not replace kitchen appliances anymore apparently? In lieu of replacement they send you money for the appliance, of which they don't send out anymore. They offered us $246 on a Lowe's gift card, the cheapest dishwasher Lowe's offered at the time of writing this is $410. Also us having to spend the $100 for the service it's really only worth $146.

I've held a policy with this company for over ten years and they were very responsive and had good customer service. They were purchased this year by Choice Home Warranty and the services has become dismal. I filed a claimed and the claim was approved over a month ago to replace a water heater. The water heater has not been replaced yet and when I inquire all they say is, "We're sorry but we're waiting on the water heater order to come in." Water heaters are sold at the local Home Depot and Menards. There is no excuse for taking over a month to resolve this issue. Just terrible where this company is going.

Have a claim open for my AC. The technician came out and said I had a bad compressor. Apparently that part can't be replaced so they have to replace the whole condenser unit. Every time I call they tell me they are waiting for information from the technician or the vendor or that the part has already been ordered. It's very hard to get a consistent answer from them and their reps have no sense of urgency to resolve my claim that has been open for awhile.

This is our first time buying a pre owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims.

I was forced to give this review one star in order to submit it. If given a choice there would be no stars. Whatever you do under no circumstances spend money on this absolutely horrible product that has no customer service, no willingness to fix anything, and every reason to deny your claim. They will send vendors who try to diagnose the problem and when it will cost too much, cancel the service ticket and send (or most likely not show up) another vendor. The entire business model of this company is to take your money and give you nothing in return except a headache, a lighter wallet, and broken appliances. DO NOT PURCHASE THIS PRODUCT.

When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out.

We have had this warranty for 3 years, a few months ago our oven stopped working they refused to have it repaired. Instead they gave us a check for $400 and claimed that was the national average price for an electric range, you cannot find any electric range even close to $400. Last week our water heater went out. It has been 5 days without hot water. They sent a service person from Total Plumbing out of Mooresville North Carolina. We paid $100 for the man to tell us our water heater needed replaced. We still don't have any idea when they are going to bring a new water heater and install it. Home Warranty of America says they are waiting for Total Plumbing to pick it up, Total Plumbing has told us they're waiting for it to be delivered so which is it? Bottom line is home warranty of America is useless and I do not recommend ever doing business with them. We are searching for a better warranty company that will not give us a run around.

I've been a customer of HWA for about 4 years now. HWA themselves, as a company, are actually decent. It is easy to submit a claim and their customer service is pretty responsive. I've submitted 2 claims with them over the time I have been with them. This is where the problems start. I'm not going to speculate why (though I can guess) the network of repair techs they send the claims out to is terrible. You're lucky to get a call back from any of them, one had reviews all over the internet that they took service call payment, said they would order the parts, then ghosted the customer.

When my A/C went out during the first hot week in May, I immediately filed a claim with HWA. I had no response all day, so called to check on it. Customer Service told me they would find and assign a technician who would be in touch. If no technician was assigned within 24 hours I would be free to find one on my own. Then, no follow up, no call, no email, nothing. So the next day I got my A/C repaired and submitted the bill against the claim I had opened. They denied the claim because repairs were not pre-approved. The Customer Service never mentioned the pre-approval process when explaining to me how this would work if they couldn't find me a technician. I wrote an appeal and never got an email response. Called to follow up and we told I had been notified of a manager who had been assigned and phone number to reach them. This was not true, again I received no email.

They are like most warranty companies. They will do all they can NOT to pay for the repair. Customer service is HORRIBLE. Poor people working for a company that can't provide the service that you need. Do NOT buy it, definitely a waste of money and your time.

Home Warranty Of America charges ridiculous prices for their services and for their deductible. I was with them for around six years and when I tried to cancel they told me everything was set yet they charge my card again. I had to call them back and tell them that I had canceled, "Why did you charge my card?" They responded, "Sorry something went wrong" so the second time around, they said they would remove the charge but that never happened. DO NOT GIVE HWA YOUR BUSINESS!!!!

I have been with them for two years. 1st year was ok. 2021-current, terrible. The technicians they use are HORRIBLE and don't know what they are doing. I have been without air for TWO months. It's has been 90 degrees and higher. I have had a LOT of no shows, reassignment and those that just simply refuse the job. One company finally came out and every time he fix one thing another "issue" pops up. Very long story short, after waiting days in this heat for each part (4/5 parts), it still does not work. Since they can't figure it out, I'm told it's "probably " the thermostat. HWA would not cover it. Fine. $250 I would need.

I filed a claim 2 weeks ago, my AC unit went out. They do not seem to care that the temperature has been over 90 degrees. They have not given me a breakdown of what needs to be replaced or fixed. They sent me an invoice that I would have to pay $1675. When I called to asked how much they would be paying, the representative told me that information was internal. Excuse me???? She finally told me that they would be paying $388. When I inquired last week on my status, I was told that the parts were ordered. Today I am told they ordering them today (liars). Which means another week without air. How does a company treat their consumers as if they are animals??? My advice to anyone willing to read/listen…RUN. This is not the company you would want to chose as your home warranty provider!!!

Worst company EVER!!! They don't honor their agreements and pull up notes that are from every conversation you ever had trying to trip you up, so they can tell you that whatever repair you want isn't covered. Only have one guy working there, too. If he's busy, you won't get a return call. Don't use them. Throw your money out the window. It would be more satisfying.

I called after experiencing problems with my water heater. Two days later still no call from a service technician. Had to call my own technician and pay to replace the water heater. First experience with this company, not happy with response.

This company is a call-center based sham. We signed up with them to be a provider of services. We did 15k+ in work and we have yet to see a single payment to us. Vendor/Provider support is non-existent. The only method of support is sending a message in their website. They then respond with a text messages. The responses often are not helpful, contain incorrect information, and are flat out rude. It doesn't matter if HWA issues you an authorization code to do the job - they won't always honor it.

I searched once for car warranty. I didn't want the way overpriced products. I was then sent offer from you for home warranty. I am an apartment renter all maintenance provided. I won't purchase any of your likely overpriced junk product ever stop trying to sell someone without a house a warranty for one. Is foolishness.

Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper it is Printed On. I highly recommend staying away from HWA/Choice. I actually thought with a "Warranty" if something went wrong they would either Repair or Replace the defective Appliance. Apparently I (as well as NUMEROUS others) were mistaken. Instead they offer you a "Buy Out" for little to no money and you get to deal with it, paying for most (around 70% in my case) yourself.

RUN FOR YOUR LIFE!!! First off, every time I call in to address issues with my claim (at least 15 times on one claim) I am transferred 5-9 times before getting to the proper department. I am NOT EXAGGERATING. Don’t use this company or you will live to regret it! So, I filed a claim a over a month and a half ago (currently 95 degrees in Texas) and when the AC tech told me the part was on back order from the manufacturer and would possibly not be available for over a month HWA refused to do anything to try and resolve the issue, even though I am disabled and heat will cause me to have migraines so bad I end up in the ER crying and throwing up.

I recently put in a claim in May 2022 for a repair for my tub water faucet. It took a week and a half for the claim to finally get picked up only for the technician not to show up due to not seeing the work order. I follow up the following day with CS to get in contact with the contractor who immediately came out. The contractor only has an hour to dedicate to the project due to I guess work order time allotted. It takes the verification department almost that amount of time to review the work order only to ask the contractor to "rebuild" whatever the issue was vs replacing the issue.

I was a huge fan of Home Warranty of America for years. They generally covered what I expected them to with fairly minimal hassle. Sometime last year things changed. The good service providers stopped working with them telling me they weren’t getting paid and I started getting the run around. On one claim it took over three months to get my washer fixed. Now I’ve been without the main burner on my cooktop for over a month and their story changes every time I call. It’s not worth the time, hassle, or money to work with them anymore.

I purchased a home warranty from Home Warranty of America (HWA) for the 3rd time. Previous years were ok. This year, when I had a leak under the kitchen sink that needed fixing, they said they couldn't find a plumber in my city, even though I live in a fairly large city with lots of plumbers available. So I had to go find one myself and they said they would reimburse me. I found one, had the work done, submitted the invoice that had some itemized things on it. HWA said it wasn't acceptable. I had to go back to the plumber and request a completely itemized document. I went to the plumber and the plumber said his office could send the estimate which is completely itemized but they don't send itemized invoices.

On my first two claims (microwave and washer), the company did a decent job of resolving my issues in a reasonable amount of time, although it did take several days to get a buy-out check. On my third claim, a refrigerator, it took 6 days to get a technician/repairman out to look at it. I had to make several phone calls to follow up on what their decision would be (repair or replace).

I am not sure what happened, but we were extremely happy with the coverage until last year. We had our refrigerator break down 3 times in the last 4 months. The last claim took 8 weeks and 6 of those weeks were waiting for HWA to approve the repair. I am currently on 80 hours waiting for a manager to call me after a "in the next 24 hours" promise. I am having to call EVERY day to get anything done! Save time and money and go anywhere else to get your home warranty... HWA has by far the WORST customer services I have EVER dealt with.

I am writing because of the dreadful service I have received and my inability to speak with someone that can address this issue. I was unable to find an email address or chat with a representative via IM. As an FYI, I was on hold or explained my issue for a combined hour & a half. I was transferred 8 times, hung up on twice, and given the same phone number to call (312-454-3330) twice. I was also told by a representative that they would take my phone number and that a supervisor would call me back in 30 - 45 minutes. This happened on 4/14 around 1 PM. It is now, 4/17 at 3:25 PM and I have not received a call back.

I just had the worst customer service experience of my life with Home Warranty of America. I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would.

Home Warranty of America is terrible. They recommend terrible providers with awful ratings and if you try to find your own service provider, they will only cover a fraction of the cost. Customer service team is impossible to get in touch with and they keep passing you to other people until the call is finally disconnected. STAY FAR AWAY FROM HWA!

Trying to get reimbursed for work their service man made and asked if I would pay in full. In trying to get repaid they said the claim number they sent me did not work. I have emailed claim number, they still can’t find it and won’t reimburse me. Now I have to call another department, has been going on for over a month. People also promise to get back to me and never do.

I have been opening the claim since March, 8th 2022 until now, they have not solve my problem which is our water heater. At first, they sent their vendor came to my house and their vendor said my water heater could not be fix and need to be replaced because the part is not existing any more, after that this company told us "they will order the part"; as a result, I was waiting for 2 weeks and then I did not received the parts. Moreover, I gave them a call and they told me "the part is not manufactured and their vendor will come fix for us, but they need to break down from their vendor", and I was waiting for another a week, and no response from them. I was very upset and I asked them to give the option reimbursement so I looked for the vendor by myself and then the technician came and they said the same thing as their technician said; moreover, I sent all the information (such as breakdown parts and labor cost of installation) to this company.

I would give this company a -0 if I could. I have a home warranty through this company, which was purchased for $595 for one year. When I log in to my account, I get the following message: The obligor on this contract is AIG. AIG handles and pays all claims. Please call AIG at ** for all service inquiries. When calling said number, I am being told that my account is inactive due to non-payment. After being transferred to billing, I am told that the account is active and then I am transferred around until the call drops. This company is fraudulent and after-hours wasted on phone calls to no resolve, I want the money back. They are holding on to funds and can't/don't render services.

Noticed carpet by the shower was drenched with water and walls have molds. Called and filed a claim in November of 2021. Phone support is terrible. Was saying issue is not covered without even coming to check. Plumbing is covered but not shower. January 2022, tech came, looked at the area. Did nothing. Recommended to make a hole on the wall so he could inspect where the leak is coming from but he doesn't do that. He's a plumber. So we had to get a different guy for that job. Got it done with another guy. The guy was confused, why are we making a hole here when there's no pipes here? But he did as instructed. The tech came back, checked, said that there are no pipes (duh) and the leak is probably coming from the drip pan. So they left 2 big fans in the bathroom to dry off the carpet. We have a hole in the wall. And nothing happened for about 2-3 weeks.

This company is horrible. They should be investigated as Home Warranties are a SCAM. It is impossible to get anything fixed using a warranty. I placed a claim, and two weeks later when the technician was supposed to show, they didn't. I found out the claim was never placed and the technician never got the order. Spent hours on the phone only to be disconnected, transferred and disconnected and hung up on. All they say when you do speak to someone is, "I am sorry," but nothing ever is accomplished. I am still trying to get my issue fixed. HORRIBLE, Real estate agents should be ashamed for pushing these worthless Home Warranties as they are worthless!! These companies should be shut down as they are scams!

When we bought 2 warranties (One each for 2 condos we own) we were promised $50 Cash Cards for each policy. About 6 months later and 4 contacts with them we have yet to receive the Cash Cards. "They' keep saying they are sorry we haven't received them and they will put a priority on it." If this is the same service we should expect when we have an appliance problem I will NEVER deal with this company again. I truly believe this was just a ploy to have us buy their policies. I would think twice about dealing with this company.

Worst Co. I’ve ever dealt with! The CS Dept. are the most incompetent people I’ve ever dealt with. They will either place you on hold forever or hang up on you. 1 set me an appointment for 2 days back to back with 2 different companies, missed work 2 days in a row, the 2nd appointment was a no show, called appliance co directly with never answers phone just tells you to leave a message and someone will call you back, takes almost an hour to get the HWA representative to escalate the situation & their response is that someone will call are you back from that escalations department & no one does. I asked for the cancellation Dept & not 1 agent in 5 calls said they can transfer me. So I called back again for the 6th time & someone tells me they don’t have a cancellation department that she could take my name number and have someone return my call once again.

They DON'T have you covered. Don't do it. They increase your plan every year by at least $50-100. They lie and then when you ask for a supervisor they transfer you to music or hang up on you. On MY contract (the Marquise Plan, the most expensive one) it says CLEARLY states toilet bowls, tanks and mechanisms are covered. Flat out. Just "COVERED". What it doesn't say is "Unless it's broken". Like that game where you say "...in bed..." after everything someone says. But this time, you read your HWA contract and say "Unless it's broken" everywhere it says covered. Not staying with a dishonest company like this anymore. My advice is run away.

I am glad that my payment was finally able to be taken care of after all the outreaches. I am disappointed their customer service team was unable to do this simple fix without this complaint though. My hope is that training can be provided to the team to all overcome these concerns in the future.

We have had HWA for 2 years as it was recommended through our real-estate agent. We had a simple service call that went okay for a toilet issue and later for a pilot light that would not stay lit on our water heater. The real fun with this company begins when something needs to be replaced. Our water heater had a small leak, we placed a service request and a contractor came out who said the unit needed to be replaced. That was the last week of November. The leak worsened to where we needed to turn off the unit entirely about 2 weeks later. Every time we called to follow-up, they would tell us that the paperwork had not been approved and to wait 3-5 more business days. After not having hot water for 2.5 weeks (through Christmas and New Years), we finally called an outside company who came out the same day to give us an estimate and then completed the work the next day.

We purchased an older home in 2020 and we utilized our HWA plan quite a bit as things began to break down. In 2020 - 2021 our experience with HWA was really great. They were responsive and accountable. We had no complaints. We even had an additional bit of coverage for a pool and spa. When it came time to renew we did, and we specifically asked that the pool/spa be included again. We were assured they were. When we resumed trying to troubleshoot an issue with the pool heater, started from the previous year, we were told it was no longer covered and we no longer had the pool/spa coverage. We got nowhere with them regarding our coverage.