Home Warranty of America Reviews

I've held a policy with this company for over ten years and they were very responsive and had good customer service. They were purchased this year by Choice Home Warranty and the services has become dismal. I filed a claimed and the claim was approved over a month ago to replace a water heater. The water heater has not been replaced yet and when I inquire all they say is, "We're sorry but we're waiting on the water heater order to come in." Water heaters are sold at the local Home Depot and Menards. There is no excuse for taking over a month to resolve this issue. Just terrible where this company is going.

Have a claim open for my AC. The technician came out and said I had a bad compressor. Apparently that part can't be replaced so they have to replace the whole condenser unit. Every time I call they tell me they are waiting for information from the technician or the vendor or that the part has already been ordered. It's very hard to get a consistent answer from them and their reps have no sense of urgency to resolve my claim that has been open for awhile.

This is our first time buying a pre owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims.

I was forced to give this review one star in order to submit it. If given a choice there would be no stars. Whatever you do under no circumstances spend money on this absolutely horrible product that has no customer service, no willingness to fix anything, and every reason to deny your claim. They will send vendors who try to diagnose the problem and when it will cost too much, cancel the service ticket and send (or most likely not show up) another vendor. The entire business model of this company is to take your money and give you nothing in return except a headache, a lighter wallet, and broken appliances. DO NOT PURCHASE THIS PRODUCT.

When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out.

We have had this warranty for 3 years, a few months ago our oven stopped working they refused to have it repaired. Instead they gave us a check for $400 and claimed that was the national average price for an electric range, you cannot find any electric range even close to $400. Last week our water heater went out. It has been 5 days without hot water. They sent a service person from Total Plumbing out of Mooresville North Carolina. We paid $100 for the man to tell us our water heater needed replaced. We still don't have any idea when they are going to bring a new water heater and install it. Home Warranty of America says they are waiting for Total Plumbing to pick it up, Total Plumbing has told us they're waiting for it to be delivered so which is it? Bottom line is home warranty of America is useless and I do not recommend ever doing business with them. We are searching for a better warranty company that will not give us a run around.

I've been a customer of HWA for about 4 years now. HWA themselves, as a company, are actually decent. It is easy to submit a claim and their customer service is pretty responsive. I've submitted 2 claims with them over the time I have been with them. This is where the problems start. I'm not going to speculate why (though I can guess) the network of repair techs they send the claims out to is terrible. You're lucky to get a call back from any of them, one had reviews all over the internet that they took service call payment, said they would order the parts, then ghosted the customer.

When my A/C went out during the first hot week in May, I immediately filed a claim with HWA. I had no response all day, so called to check on it. Customer Service told me they would find and assign a technician who would be in touch. If no technician was assigned within 24 hours I would be free to find one on my own. Then, no follow up, no call, no email, nothing. So the next day I got my A/C repaired and submitted the bill against the claim I had opened. They denied the claim because repairs were not pre-approved. The Customer Service never mentioned the pre-approval process when explaining to me how this would work if they couldn't find me a technician. I wrote an appeal and never got an email response. Called to follow up and we told I had been notified of a manager who had been assigned and phone number to reach them. This was not true, again I received no email.

They are like most warranty companies. They will do all they can NOT to pay for the repair. Customer service is HORRIBLE. Poor people working for a company that can't provide the service that you need. Do NOT buy it, definitely a waste of money and your time.

Home Warranty Of America charges ridiculous prices for their services and for their deductible. I was with them for around six years and when I tried to cancel they told me everything was set yet they charge my card again. I had to call them back and tell them that I had canceled, "Why did you charge my card?" They responded, "Sorry something went wrong" so the second time around, they said they would remove the charge but that never happened. DO NOT GIVE HWA YOUR BUSINESS!!!!

I have been with them for two years. 1st year was ok. 2021-current, terrible. The technicians they use are HORRIBLE and don't know what they are doing. I have been without air for TWO months. It's has been 90 degrees and higher. I have had a LOT of no shows, reassignment and those that just simply refuse the job. One company finally came out and every time he fix one thing another "issue" pops up. Very long story short, after waiting days in this heat for each part (4/5 parts), it still does not work. Since they can't figure it out, I'm told it's "probably " the thermostat. HWA would not cover it. Fine. $250 I would need.

I filed a claim 2 weeks ago, my AC unit went out. They do not seem to care that the temperature has been over 90 degrees. They have not given me a breakdown of what needs to be replaced or fixed. They sent me an invoice that I would have to pay $1675. When I called to asked how much they would be paying, the representative told me that information was internal. Excuse me???? She finally told me that they would be paying $388. When I inquired last week on my status, I was told that the parts were ordered. Today I am told they ordering them today (liars). Which means another week without air. How does a company treat their consumers as if they are animals??? My advice to anyone willing to read/listen…RUN. This is not the company you would want to chose as your home warranty provider!!!

Worst company EVER!!! They don't honor their agreements and pull up notes that are from every conversation you ever had trying to trip you up, so they can tell you that whatever repair you want isn't covered. Only have one guy working there, too. If he's busy, you won't get a return call. Don't use them. Throw your money out the window. It would be more satisfying.

I called after experiencing problems with my water heater. Two days later still no call from a service technician. Had to call my own technician and pay to replace the water heater. First experience with this company, not happy with response.

This company is a call-center based sham. We signed up with them to be a provider of services. We did 15k+ in work and we have yet to see a single payment to us. Vendor/Provider support is non-existent. The only method of support is sending a message in their website. They then respond with a text messages. The responses often are not helpful, contain incorrect information, and are flat out rude. It doesn't matter if HWA issues you an authorization code to do the job - they won't always honor it.

I searched once for car warranty. I didn't want the way overpriced products. I was then sent offer from you for home warranty. I am an apartment renter all maintenance provided. I won't purchase any of your likely overpriced junk product ever stop trying to sell someone without a house a warranty for one. Is foolishness.

Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper it is Printed On. I highly recommend staying away from HWA/Choice. I actually thought with a "Warranty" if something went wrong they would either Repair or Replace the defective Appliance. Apparently I (as well as NUMEROUS others) were mistaken. Instead they offer you a "Buy Out" for little to no money and you get to deal with it, paying for most (around 70% in my case) yourself.

RUN FOR YOUR LIFE!!! First off, every time I call in to address issues with my claim (at least 15 times on one claim) I am transferred 5-9 times before getting to the proper department. I am NOT EXAGGERATING. Don’t use this company or you will live to regret it! So, I filed a claim a over a month and a half ago (currently 95 degrees in Texas) and when the AC tech told me the part was on back order from the manufacturer and would possibly not be available for over a month HWA refused to do anything to try and resolve the issue, even though I am disabled and heat will cause me to have migraines so bad I end up in the ER crying and throwing up.

I recently put in a claim in May 2022 for a repair for my tub water faucet. It took a week and a half for the claim to finally get picked up only for the technician not to show up due to not seeing the work order. I follow up the following day with CS to get in contact with the contractor who immediately came out. The contractor only has an hour to dedicate to the project due to I guess work order time allotted. It takes the verification department almost that amount of time to review the work order only to ask the contractor to "rebuild" whatever the issue was vs replacing the issue.

I was a huge fan of Home Warranty of America for years. They generally covered what I expected them to with fairly minimal hassle. Sometime last year things changed. The good service providers stopped working with them telling me they weren’t getting paid and I started getting the run around. On one claim it took over three months to get my washer fixed. Now I’ve been without the main burner on my cooktop for over a month and their story changes every time I call. It’s not worth the time, hassle, or money to work with them anymore.

I purchased a home warranty from Home Warranty of America (HWA) for the 3rd time. Previous years were ok. This year, when I had a leak under the kitchen sink that needed fixing, they said they couldn't find a plumber in my city, even though I live in a fairly large city with lots of plumbers available. So I had to go find one myself and they said they would reimburse me. I found one, had the work done, submitted the invoice that had some itemized things on it. HWA said it wasn't acceptable. I had to go back to the plumber and request a completely itemized document. I went to the plumber and the plumber said his office could send the estimate which is completely itemized but they don't send itemized invoices.

On my first two claims (microwave and washer), the company did a decent job of resolving my issues in a reasonable amount of time, although it did take several days to get a buy-out check. On my third claim, a refrigerator, it took 6 days to get a technician/repairman out to look at it. I had to make several phone calls to follow up on what their decision would be (repair or replace).

I am not sure what happened, but we were extremely happy with the coverage until last year. We had our refrigerator break down 3 times in the last 4 months. The last claim took 8 weeks and 6 of those weeks were waiting for HWA to approve the repair. I am currently on 80 hours waiting for a manager to call me after a "in the next 24 hours" promise. I am having to call EVERY day to get anything done! Save time and money and go anywhere else to get your home warranty... HWA has by far the WORST customer services I have EVER dealt with.

I am writing because of the dreadful service I have received and my inability to speak with someone that can address this issue. I was unable to find an email address or chat with a representative via IM. As an FYI, I was on hold or explained my issue for a combined hour & a half. I was transferred 8 times, hung up on twice, and given the same phone number to call (312-454-3330) twice. I was also told by a representative that they would take my phone number and that a supervisor would call me back in 30 - 45 minutes. This happened on 4/14 around 1 PM. It is now, 4/17 at 3:25 PM and I have not received a call back.

I just had the worst customer service experience of my life with Home Warranty of America. I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would.

Home Warranty of America is terrible. They recommend terrible providers with awful ratings and if you try to find your own service provider, they will only cover a fraction of the cost. Customer service team is impossible to get in touch with and they keep passing you to other people until the call is finally disconnected. STAY FAR AWAY FROM HWA!

Trying to get reimbursed for work their service man made and asked if I would pay in full. In trying to get repaid they said the claim number they sent me did not work. I have emailed claim number, they still can’t find it and won’t reimburse me. Now I have to call another department, has been going on for over a month. People also promise to get back to me and never do.

I have been opening the claim since March, 8th 2022 until now, they have not solve my problem which is our water heater. At first, they sent their vendor came to my house and their vendor said my water heater could not be fix and need to be replaced because the part is not existing any more, after that this company told us "they will order the part"; as a result, I was waiting for 2 weeks and then I did not received the parts. Moreover, I gave them a call and they told me "the part is not manufactured and their vendor will come fix for us, but they need to break down from their vendor", and I was waiting for another a week, and no response from them. I was very upset and I asked them to give the option reimbursement so I looked for the vendor by myself and then the technician came and they said the same thing as their technician said; moreover, I sent all the information (such as breakdown parts and labor cost of installation) to this company.

I would give this company a -0 if I could. I have a home warranty through this company, which was purchased for $595 for one year. When I log in to my account, I get the following message: The obligor on this contract is AIG. AIG handles and pays all claims. Please call AIG at ** for all service inquiries. When calling said number, I am being told that my account is inactive due to non-payment. After being transferred to billing, I am told that the account is active and then I am transferred around until the call drops. This company is fraudulent and after-hours wasted on phone calls to no resolve, I want the money back. They are holding on to funds and can't/don't render services.

Noticed carpet by the shower was drenched with water and walls have molds. Called and filed a claim in November of 2021. Phone support is terrible. Was saying issue is not covered without even coming to check. Plumbing is covered but not shower. January 2022, tech came, looked at the area. Did nothing. Recommended to make a hole on the wall so he could inspect where the leak is coming from but he doesn't do that. He's a plumber. So we had to get a different guy for that job. Got it done with another guy. The guy was confused, why are we making a hole here when there's no pipes here? But he did as instructed. The tech came back, checked, said that there are no pipes (duh) and the leak is probably coming from the drip pan. So they left 2 big fans in the bathroom to dry off the carpet. We have a hole in the wall. And nothing happened for about 2-3 weeks.

This company is horrible. They should be investigated as Home Warranties are a SCAM. It is impossible to get anything fixed using a warranty. I placed a claim, and two weeks later when the technician was supposed to show, they didn't. I found out the claim was never placed and the technician never got the order. Spent hours on the phone only to be disconnected, transferred and disconnected and hung up on. All they say when you do speak to someone is, "I am sorry," but nothing ever is accomplished. I am still trying to get my issue fixed. HORRIBLE, Real estate agents should be ashamed for pushing these worthless Home Warranties as they are worthless!! These companies should be shut down as they are scams!

When we bought 2 warranties (One each for 2 condos we own) we were promised $50 Cash Cards for each policy. About 6 months later and 4 contacts with them we have yet to receive the Cash Cards. "They' keep saying they are sorry we haven't received them and they will put a priority on it." If this is the same service we should expect when we have an appliance problem I will NEVER deal with this company again. I truly believe this was just a ploy to have us buy their policies. I would think twice about dealing with this company.

Worst Co. I’ve ever dealt with! The CS Dept. are the most incompetent people I’ve ever dealt with. They will either place you on hold forever or hang up on you. 1 set me an appointment for 2 days back to back with 2 different companies, missed work 2 days in a row, the 2nd appointment was a no show, called appliance co directly with never answers phone just tells you to leave a message and someone will call you back, takes almost an hour to get the HWA representative to escalate the situation & their response is that someone will call are you back from that escalations department & no one does. I asked for the cancellation Dept & not 1 agent in 5 calls said they can transfer me. So I called back again for the 6th time & someone tells me they don’t have a cancellation department that she could take my name number and have someone return my call once again.

They DON'T have you covered. Don't do it. They increase your plan every year by at least $50-100. They lie and then when you ask for a supervisor they transfer you to music or hang up on you. On MY contract (the Marquise Plan, the most expensive one) it says CLEARLY states toilet bowls, tanks and mechanisms are covered. Flat out. Just "COVERED". What it doesn't say is "Unless it's broken". Like that game where you say "...in bed..." after everything someone says. But this time, you read your HWA contract and say "Unless it's broken" everywhere it says covered. Not staying with a dishonest company like this anymore. My advice is run away.

I am glad that my payment was finally able to be taken care of after all the outreaches. I am disappointed their customer service team was unable to do this simple fix without this complaint though. My hope is that training can be provided to the team to all overcome these concerns in the future.

We have had HWA for 2 years as it was recommended through our real-estate agent. We had a simple service call that went okay for a toilet issue and later for a pilot light that would not stay lit on our water heater. The real fun with this company begins when something needs to be replaced. Our water heater had a small leak, we placed a service request and a contractor came out who said the unit needed to be replaced. That was the last week of November. The leak worsened to where we needed to turn off the unit entirely about 2 weeks later. Every time we called to follow-up, they would tell us that the paperwork had not been approved and to wait 3-5 more business days. After not having hot water for 2.5 weeks (through Christmas and New Years), we finally called an outside company who came out the same day to give us an estimate and then completed the work the next day.

We purchased an older home in 2020 and we utilized our HWA plan quite a bit as things began to break down. In 2020 - 2021 our experience with HWA was really great. They were responsive and accountable. We had no complaints. We even had an additional bit of coverage for a pool and spa. When it came time to renew we did, and we specifically asked that the pool/spa be included again. We were assured they were. When we resumed trying to troubleshoot an issue with the pool heater, started from the previous year, we were told it was no longer covered and we no longer had the pool/spa coverage. We got nowhere with them regarding our coverage.

How to tell. I still don't know how this warranty company is working. Now I'm waiting for the part (blower fan) for my HVAC repair, but nothing happened for last over two weeks since the service provider visited. OMG, this is winter so it's really tough to live with no heating. First, I gave a call to the service provider. They said ... they are waiting for the part, but don't know what is the status and even don't have a way to check the current status.

I was sold a home warranty through the purchase of my home in 2019. I have had nothing but problems and challenges with Home Warranty of America. When you file a claim online you're almost always denied. When I call to speak to a representative I am on hold at least 20 minutes only for a person to answer that doesn't speak English very well. Most recently, I tried to file a claim for my HVAC system that was recently installed through another claim in May of this year. Now the heat pump is not working, there is an electrical issue with it. Home Warranty of America is telling me to call the Manufacturer. The Manufacturer only covers the costs of the part NOT LABOR. HWA's claims are now managed by AIG! So, I have been volleyed from representative to representative with no resolve. I have no heat in my home going on over 24 hours and it looks like I will not have any until after the weekend if then! It's winter here!

Signing up with Home Warranty of America was easy and smooth. I have a few warranties with them. So, everything's fine.

I am a senior. My washing machine stopped working in late October. The first week in November I called for help through my platinum plan with HWA. Was referred to a service provider who said they would be out on November 5th. Later got a call that the part they ordered was not in so they would not be out. (How could they order a part when no one had seen the washer?). Finally got notified the part was in and the service guy would be there on the 18th. Had to take off from work from 1 - 6 pm. Guy showed up at 4. No part. He just looked at the washer and said it would be a total rebuild. As of today, other than the service provider texting me that the parts were not in, no communication from HWA. Today I called. Parts on back order.

I had problems with my HVAC and I requested for the same person to come for the third time. But HWA sent somebody new. Other than that, my experience has always been really good. Home Warranty of America always gets back to me really fast. I've never had any problems with getting someone to come out and resolve any issues that I had. Usually, we could find somebody within a day or two. I'm a Realtor and we only use Home Warranty of America. They pay out their claims.

I used HWA for my HVAC claim as it wasn't cooling off and the process was pretty simple and straightforward. They sent the tech out and resolved it the same day.

Home Warranty of America works. When I call, they follow up and they get things done. But I had a horrible experience with them. We had some trouble with our dishwasher and we had the guy come out. He could've fixed it HWA said they were gonna give me a new dishwasher. This was last November and the issue took through all the holidays. It was just one thing after another.

Made 2 claims. Both times it took 1-2 months to process. Had to be on the phone at least 12 hours with the departments over that month each time. They never called back like they said. Rude. Not worth it.

One thing that's been frustrating is I had to get my AC unit repaired a couple of times. The first time I got it repaired, the first company that HWA sent out didn't work on my unit, which was fine. They sent out another company. But then the second time I got it repaired, I let them know that their primary pick didn't work on my unit. They said because it was their preferred company, they had to send them out first regardless and hear from them that they didn't work on my unit, which was frustrating since it was just a couple of months prior that we'd been through that. It was a waste of my time as I had to miss work and be home when I knew they couldn't work on my unit. Then they sent the other company again. That was a bummer. Other than that, everything's been great. HWA was convenient for me in the past year.

We had some washing machine repair and oven repair done and the technicians who came out were both helpful and informative. As appliances get older and things go wrong, it's helpful to have this warranty to cover the costs of repair.

HWA started off really well last year but I renewed and the call times have been super long. I didn't get one call back on one case which was a plumbing issue and they couldn't help fix another case. It was for an air conditioner that they couldn't get materials for, so they just gave us a cash-out option. It was less than I expected but more than what we paid in the warranty, so it paid for itself. HWA also helped us with a dishwasher and a dryer.

I had a little problem with a microwave. This was during when COVID first happened and Home Warranty of America didn't have a very good contingent plan in place for people to go home and for calls to get transferred to them. I couldn't get a response. I almost switched to American Home Shield because I had them in my old house and they were answering the phone. But things got sorted out. I bought myself a microwave and once everything settled down, Home Warranty of America sent me a check. I've had a good experience and I would recommend them.

Home Warranty of America's customer service has been good so far. It's just that I would not call the refrigerator repairman again as he wasn't very friendly and accommodating. It seemed like it was more of a trouble for him to come than anything. Other than that, the claim submission process seems to be okay for the couple of times we've used it.

I did two claims with HWA and it was a real good experience. Usually, someone calls me right back. They're quick and efficient. The contractors came out the same day and the issues were handled.

Everything's going great. I've had multiple claims and they were pretty smooth. One was for the furnace, one was for the dishwasher, and another was for the thermostat. I've had a few hiccups, but for the most part, everything was I pay my deductible and they fix my issue.

Home Warranty of America's claim process is very good. My refrigerator went out and the tech told me that the problem was a bad compressor. 'Cause the compressor would cost as much as a new refrigerator, they basically turned in a claim for me. HWA sent me a check for the value of it. And I went out and bought a new one. Going with a refrigerator for two weeks sucked but it was still a fairly painless process.

At first it was a little difficult 'cause I called Home Warranty of America and they told me they'd call me back but I never got a call. Once I got my claim in, it got resolved quickly. They sent a guy to do the estimate of the damages. He was professional and he knew what he was doing. My only thing was, I didn't know what fell under the warranty. Like I had a plumbing issue and my friends were telling me if it was a clogged pipe, then it might be my fault and they might not cover it. But HWA took care of everything and I was pretty happy about that.

My dealings with them have been good. I had two instances with air conditioning problems and both times, someone immediately got out a lot quicker than what I was thinking and they resolved the problems. It was great. I recommend HWA. I was able to get it on a rental house and I'm very impressed.

It's all good when I renew the coverage each year for my daughter. HWA lets me know everything, the benefits about the home warranty. My experience has been great.

Each time I had a problem with my house, Home Warranty of America was quick with getting someone out to respond, call, and make an appointment. They also follow up. Most of the time, the contractors are quick to come out and are always super knowledgeable. They always helped me and fixed the problems. They also don't overprice and oversell. They go, "This is the problem, this is what it is, and this is how we can fix it, and then this is the lowest cost we can get you." I've had a really good experience with Home Warranty of America. I like them and I'm happy with them. I even re-up with them.

I'm fine with my home warranty. It's valuable. You can't be too safe. Better be safe than sorry.

I'll start by saying that all HWA representative that I've spoke with have been pleasant and able to perform their jobs. I created a claim regarding my broken furnace (covered per contract). HWA issued a contractor on the same day via email. The contractor refused to work with HWA due to past disputes over payouts. I reported this to HWA. HWA said they would send a new contractor and gave the option to find my own contractor and be reimbursed. According to my written contract: HWA "has the sole and absolute right to select the Authorized Repair Technician to perform Service." Obviously I did not proceed to find my own contractor due to this verbiage. I've been waiting 10 days to be issued another contractor.

There was a blockage somewhere with the toilet and there was leaking through the ceiling downstairs. I called Home Warranty of America and they asked what was going on. I gave them the information and they asked for my policy number. They reached out to one company but that company was going to take a while so they ended up reaching out to another company. That company only took about an hour to get to my house and fixed the issue that same day. If anyone asks me about HWA, I would tell them that they're making a good choice.

I called them for an issue with the plumbing in the basement and they had someone come out pretty quickly. The contractor fixed the issue and was on their way.

I had a leaky pipe and the whole claim process went pretty terribly. The claim ​was originally put in on September 28th or 29th and no one has come by. I know they have two plumbing contractors that they work with here and I asked to not have it assigned to one of those contractors. They told me I don't get a choice and they assigned it to the contractor I asked not to be assigned.

A year ago, we did a request for our air conditioning and it ended up okay, but it took forever to get the equipment and install. We filed the claim in May and we went four weeks, the first of the summer, without air conditioning.

My garbage disposal stopped working and it took almost a couple of weeks for the tech to come. When he came, he did something to the garbage disposal and it worked for a month then it stopped again.

I've had a couple of issues with vendors that didn't know what they were supposed to do when they came out. For instance, we had an electrician come out for an AC unit that wasn't working. He said, “Well, this is not an electricity issue. This is for a plumber.” A plumber was then sent out and said, “No. Clearly, this is for an electrician to deal with.” I thought the electrician was an AC vendor, but we had to get another AC vendor to come out afterwards.

I am trying to get help from Home Warranty of America. I have filed a claim for my AC not working the way it should and after they sent a technician out here and he said this unit is old and needs to be replace. Claim was rejected for reasons being "wrong size unit and not covered". I called them back and brought the technician they sent on the phone who confirmed the unit needs to be replaced and still got rejected with the same reasoning. I have filed a BBB complaint and someone called me to be fair and get a second opinion which I said ok and she said will get back to me once scheduled.

I had somebody out to replace my garage door opener and all I had to pay was the service call. Home Warranty of America is a good company, and my rep, Tiffany, is wonderful. I am a Realtor, and I've used them quite a bit in my business with my buyers. The good experience with my buyers is how I happen to get a warranty for my own house.

Home Warranty of America has gone downhill since they were taken over by AIG. Being that I have multiple accounts with them, they are very confused when I call because they go by a phone number rather than an address. 80% of the time, they're putting in the claim for the wrong address. They have also outsourced most of their stuff to overseas so there's an English translation issue. There's a communication problem because they're not fully trained in spelling in English the way they should be. Also, their software system for the last two years has been an issue, so they need to fix their infrastructure for it.

I just bought my house and moved in. I got Home Warranty of America with my closing, and it's good. I've been very happy with getting my washing machine as well as my refrigerator fixed. However, my gas lines needed to be replaced, and they didn't cover it. They should be little more definitive about what they cover and what they don't. The listing said plumbing and electrical, but the gas line was part of the plumbing for the water heater.

My furnace was making a weird sound and wasn't functioning well, and Home Warranty of America ended up replacing it quick. It only took two days. With HWA, I like that I can have something looked at in a timely manner with minimal cost to me.

In process of suing HWA for selling a service then saying they can not do that service. AKA FRAUD! Should have known when sales rep refuses to give full name although they took my full name, number and address. BUYER BEWARE... USE ANOTHER HOME WARRANTY SERVICE AND STAY AWAY FROM ANY COMPANY AFFILIATED WITH DIRECT ENERGY.

Filed a claim with Home Warranty of America for a microwave repair on 8/21/21. The soonest available appointment was approximately 3 weeks away. At that time, the technician did come out and said he needed to order a part, a process which took another three weeks. When the technician came back out he said he could not take down the microwave that it was against their rules (something which I have since been told by representatives at Home Warranty of America is false). They informed me that if we took it down ourselves, they would come back out to install the part and informed me at that time that they would reinstall the microwave.

I'm pretty happy and pretty satisfied with the services that Home Warranty of Amerca offers at the moment. I call when I have a claim and I tell them what issues we’re having. I want to make sure that it's covered. Then, I provide them all my info and they do the rest in their system. Someone local will then contact me to schedule everything and make sure that we're secured for the schedule. The contractors have been good so far. Some of them are well-known. HWA has done a good job overall. They’re always accessible and everyone tries to understand issues that you deal with when you’re talking about equipment.

My experience has been fairly pleasant. I have not had to submit any claims yet, but the renewal of my policy was very smooth. I told my representative which program I wanted and I was signed up for it. The program is definitely valuable as it will help me protect my home if something were to happen. If my refrigerator goes, I can submit a claim and get help with the expenses related to that refrigerator. Go for Home Warranty of America. It's definitely worth protecting your home.

I’ve had to call on a few different things and sometimes, it's been great. But there was one time I was put on hold and then got hung up on. Then, other times, they seem to just take a long time getting back to me.

Home Warranty of America has been good. But the company they chose to do the work was garbage. The technician who was sent ended up flooding the back area by my fridge because they knocked some stuff loose underneath the fridge. So, that was fun. It would probably be beneficial HWA finds companies that don't have a one-star rating on all of their sites. Other than that, everybody there was on top of everything. They felt horrible about everything that happened. My rep Troy has been amazing and that's the reason why I stay. He's always able to help if there's an issue that arises with my clients.

I spoke with a rep a year ago when I thought that our water heater had gone out. Home Warranty of America sent someone out and they were able to take a look. The tech came very quick, so I was happy about that. He just realized something was turned off on it. My husband just renewed the warranty, so we're happy.

Having a warranty through them gives peace of mind. The representatives have been helpful and move pretty fast when I call to make a claim. The water heater was leaking and they were pretty fast in getting a contractor out.

Home Warranty of America is not super-responsive and they cover very limited things, and pick-and-choose. When our well pump went out, it fried the outside outlet that it plugs into. HWA wouldn't cover the outlet, even though it was broken up because of the failure of the pump. So, we had to have an electrician come out and do it. HWA should not make us have them come out six or seven times to fix something before they cover it. It just seems like it's such a hoop to jump through. We're not going to extend our warranty with them.

Home Warranty of America's process of getting the process going was not consumer-friendly. I didn't have a good experience talking with the person. She didn't seem to know about the system, and she asked me if I could use the manufacturer's warranty. The person came out to my home and told me he had to come back the next day. And he came back and just put up a thermostat.

With a refrigerator claim, I had to have three different guys come out. The first guy they sent out was a refrigerator repairman and not a computer guy. I understand our products have changed that much. But that's the only problem I had. Everybody has been nice and as a whole, I’ve been happy.

Home Warranty of America's customer service has been good so far. Sometimes, the experience is not that proficient. We would want them to provide more details as to what they are doing. There have been situations when we thought they are not providing as much information. When you really begin, you'll see that something was not brought to our attention. I really felt that they shouldn't take us for granted. No assumptions and things like that should happen. When you try to get into more details, that's when they kind of say that they are not aware of. It's all about the level of expertise and work especially when we know that the claim is for this reason. We are expecting someone in that area to be able to also explain what they are doing, why it's being done, and how we can avoid certain things. I would also like to know what really happened and I feel like, as a customer, I have the right to know that.

Poor quality of customer service and service in general. They make it overly complicated to get anything looked at even if it’s an emergency like a leaking roof. Their partners are low quality. I had the same microwave break two times within a little over a month and the service provider did not guarantee the work so I had to open a new claim and pay again to really fix the microwave. Do not recommend to anyone.

Doing claims to Home Warranty of America is super frustrating. We've had several claims since we moved into this new house, and it takes a lot of jumping through hoops and making calls for the company, and to the company, to get them to approve a provider. We live out in the country, so we have a well. Home Warranty would not cover it because we would have to send the motor to get like a diagnosis to see why the well pump motor died. But we'd have to pay it out of pocket and that doesn't necessarily mean they're going to cover the claim. To me, it was a bunch of baloney. It should have been covered.

My experience has been up and down, especially since the hurricane. It has been harder to get some of those claims done because service providers have been busy doing other things. So I've had a couple of problems with some claims I put in. Like a couple of months ago, my dryer was broken. But Home Warranty of America only had three people in the area that did that type of work for that type of dryer. So it takes forever to get fixed. And some of those people that were underneath the warranty weren't very responsive, which has been frustrating. If HWA had a bunch of people that do that work, then it shouldn't be much of an issue. But with my brand of dryer that I had, they only had so many people who worked on it. And we had problems with the parts and finding those. So if they had 20 people that did that type of work, it would be much easier. Things would have moved much quicker.

No hot water. Had been worked on a couple times over the past few years. Replaced with a new one within 2 days. Couple summers ago had to replace refrigerator & it took all summer. Had to use 2 coolers with ice all summer. Not a good experience.

Technician was very professional and pleasant to speak with. He quickly recognized the problem and made the repair. He seemed knowledgeable and was able to complete in less than 30 minutes including tips for future use. Not sure what else I can say but he did a great job.

Things went well at first. You let me use my service to troubleshoot why my ac wasn’t working. Then you hired someone else to do the work. That was fine, except no one sent him the paperwork on Friday, which caused me to have to stay in a hotel an extra three days. He did a great job and had a spare motor.

Made 5 claims on my fridge, ice makes and refrigerator not staying cold. My food went bad every time. I kept getting excuses and getting temporary fix, I should have received a replacement fridge after second and third claim. Problem is still happening.

They were horrible because could never find anyone in our area. Always wanted us to pay out of pocket first and maybe they would reimburse us. So waited our time and money with this company….so please check to see if where you live if they have contractors in your area.

AHS's process is not bad. We had a claim last year for our AC. The tech was in and out.

We've been very happy with Home Warranty of America. We just didn't get paid for one of our claims last year and it's kind of disheartening. It was for a furnace that was leaking. We have a certain kind of air conditioner that they cannot find anybody to work on it. Every time we kept getting somebody out to the house, they kept saying, “Oh, we can't do that. We can't do that.” Then, we got one guy who was so busy. Going through the home warranty is a process. He just didn't have time to deal with it, so he just said, “I'm sorry, I have too many clients right now. I don't have time.” We didn't get the furnace until October. So, it was through the summer that we didn't have an air conditioner. Then, we found somebody that could do it. They went through the process of getting everything approved, they talked to the adjusters and in the end, we never got paid back any of it. We still keep it because it's peace of mind for us.

There was a leak in the pipes in my home. The techs cut a hole in the wall and repaired the bathroom tub. They were done in a day. At first, I thought it was a sham because I had to pay the money upfront. Then the techs left and I didn't think they were gonna come back. But they did and they fixed what they needed to do.

I've put in two calls over the 14 months I've had Home Warranty of America. One worked out fine, the other one didn't. The contractors are not high level enough. One of the guys seemed like a local guy that, if it wasn't that HWA told me they were hiring him, I wouldn't have hired him myself. The other guy was from Sears. So, it was like a subcontract from Sears. The job was done, but I was not impressed with the contractors that HWA had on their payroll. If they gave us a couple of options that we can choose from so we can do our own research, or just have some heads-up on who would service us so if we didn't feel comfortable we can let them know. We want to make sure we have someone who is reputable.

Home Warranty of America would return your call the very next day and that was pretty good. Then, somebody would come out. But there's so much that's not covered and there's a limit of how much they'll cover. So, the warranty doesn't always cover the whole cost of what went wrong and they're always looking for the cheapest route. Other than that, there was one issue that I had with the air conditioner that went out. The air conditioner guy was a good person but he had to turn in his parts to them and they ordered it. And the parts that were coming in were wrong then the unit that came was wrong. So, it took them three months to get my new air conditioner.

Home Warranty of America is helpful when you need things that you never would have thought about. But my last furnace that I had problems with them, it was a headache trying to use my own personal contractor than the one that they wanted. The problem was when I always spoke with them, they really couldn't do much other than just talk to me. I told them what my issue was and they all treated it like, "Yeah, I hear you, but we can't do anything about it."

My original refrigerator came with an ice maker. But when I had to get a new one, Home Warranty of America didn't hook it up. I had to pay out-of-pocket with that but that was cool. Back in September, I got to put a claim in from my washing machine and for whatever reason, Home Warranty of America put in two claims and I got two different people contacting me. I didn't know who was who. Somebody called me and I was confused. The guy came out, looked at the washing machine, and said it was repairable. But then, Anderson Appliances told Home Warranty of America that they couldn't fix that washing machine.

Every time, if I called, Home Warranty of America gets the problem solved. Also, the technician is fine this time.

Home Warranty of America recently got purchased, so the whole process has changed and has become very difficult to manage. In the past, I would call in a service appointment, they scheduled an appointment, the person would show up, I’d write them a check, and it would be done. This time, I had to pay upfront, which was fine. But for three days, they said my payment wasn't processed. Then they found out, when they got it processed, that they didn't have any people. And they were going to try to let me do it on my own. If I called someone, it would have been easier. But because I made the claim online on a weekend, for some reason, it didn't get taken care of. Then they found someone but didn't tell me until the person called me back. And then I finally got someone four and a half days later.

The warranty is a benefit in case anything happens to like a water heater. You can buy a brand new one.

The absolute worst home Warranty company, the employees answer the phone and act like they don’t hear you so they can hang up. I’ve been waiting two months for my refrigerator to get fixed. This is an added stress to my life having to deal with these people. For every 3 people I talk to, only one person actually wants to help. As an agent I used to purchase home warranties through this company for my clients but now I will be leaving my review everywhere I can to warn people not to use HWA.