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About Home Warranty of America
Home Warranty of America offers warranty plans that protect you from the high cost of unexpected repair bills. The company provides repairs from its network of qualified service technicians. You can choose from one of Home Warranty of America’s two plans that cover more than 20 systems and appliances to find a solution that works best for you.
Pros & Cons
- High coverage limits
- Nationwide coverage
- Energy Star appliance upgrades
- Wait times for scheduling
- Some reviewers were unhappy with customer service
Home Warranty of America provides advanced coverage options at reasonable rates. While it can take up to 48 hours to schedule a service, benefits like Energy Star-certified appliance upgrades really set the company apart.
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Reviewed Oct. 7, 2022
I've held a policy with this company for over ten years and they were very responsive and had good customer service. They were purchased this year by Choice Home Warranty and the services has become dismal. I filed a claimed and the claim was approved over a month ago to replace a water heater. The water heater has not been replaced yet and when I inquire all they say is, "We're sorry but we're waiting on the water heater order to come in." Water heaters are sold at the local Home Depot and Menards. There is no excuse for taking over a month to resolve this issue. Just terrible where this company is going.
Reviewed Sept. 23, 2022
Have a claim open for my AC. The technician came out and said I had a bad compressor. Apparently that part can't be replaced so they have to replace the whole condenser unit. Every time I call they tell me they are waiting for information from the technician or the vendor or that the part has already been ordered. It's very hard to get a consistent answer from them and their reps have no sense of urgency to resolve my claim that has been open for awhile.
I've been weeks without AC in the Florida heat and every time I call they say give it 24 hours for the next response. I call back 24 hours later and they have made little to no movement on my claim. They say are waiting for information from the techs or some other ** answer they read that sounds scripted. You will call them and you will feel like you are just going in circles. This experience has been very stressful and I will be cancelling service. My advice is stay far away from this company if you want to keep your sanity and have your appliances fixed in a timely manner! They don't care about you and this is just a money grab.
Reviewed Sept. 20, 2022
This is our first time buying a pre owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims.
On top of this every agent I have spoken to was rude and unapologetic and only followed a script and repeated themselves. ZERO customer service skills or care for their customers. I want my over $800 I had to spend on a septic that was WORKING WHEN I BOUGHT THE HOME. The agent today told me I should have waited 30 days to submit it and then I would have gotten approved. WHAT IN THE WORLD?!!! I have all evidence needed showing it was proven to be working prior to us closing. I want a full reimbursement.
Reviewed Aug. 29, 2022
I was forced to give this review one star in order to submit it. If given a choice there would be no stars. Whatever you do under no circumstances spend money on this absolutely horrible product that has no customer service, no willingness to fix anything, and every reason to deny your claim. They will send vendors who try to diagnose the problem and when it will cost too much, cancel the service ticket and send (or most likely not show up) another vendor. The entire business model of this company is to take your money and give you nothing in return except a headache, a lighter wallet, and broken appliances. DO NOT PURCHASE THIS PRODUCT.
Reviewed Aug. 20, 2022
When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out.
Fast forward to April when I decided to install a water softener in my garage. The previous occupant already had one so the bypass plumbing was already there. When the tech tried to install it, the ball valves on that had also failed so I wanted to fix it before they installed it. The first company that showed up to fix it had to call it in to get approval and they got it. However, they refused to actually perform the work unless they were paid first. Apparently, HWA hadn't paid them yet for some other jobs that they did. So, HWA assigned another contractor...who didn't show at all. I called back again and then they assigned a plumber that lived about 100 miles away. I didn't even get notified in that case.
An emergency popped up and I was busy for the next couple of months and when I was free, tried to follow up on my claim. HWA decided to close it after 30-days without even consulting me. Now, I had to open the claim again. This time, the technician was on vacation and didn't have a chance to review it before accepting it. Timing between us had been hit or miss as I was out of town all week. HWA decided to set up an appointment anyway for yesterday while I was out in the boondocks of Maine so I know for a FACT that the technician never showed up. Yet, my claim was just denied because they said the technician reported that it was a blocked drain and they don't cover that....EVEN THOUGH MY CLAIM CLEARLY STATES THAT IT WAS A FAILED VALVE AND THAT THEY HAD PREVIOUS APPROVED THE REPAIRS. I would not recommend this company, even to my worst enemy.
Reviewed Aug. 11, 2022
We have had this warranty for 3 years, a few months ago our oven stopped working they refused to have it repaired. Instead they gave us a check for $400 and claimed that was the national average price for an electric range, you cannot find any electric range even close to $400. Last week our water heater went out. It has been 5 days without hot water. They sent a service person from Total Plumbing out of Mooresville North Carolina. We paid $100 for the man to tell us our water heater needed replaced. We still don't have any idea when they are going to bring a new water heater and install it. Home Warranty of America says they are waiting for Total Plumbing to pick it up, Total Plumbing has told us they're waiting for it to be delivered so which is it? Bottom line is home warranty of America is useless and I do not recommend ever doing business with them. We are searching for a better warranty company that will not give us a run around.
Reviewed Aug. 8, 2022
I've been a customer of HWA for about 4 years now. HWA themselves, as a company, are actually decent. It is easy to submit a claim and their customer service is pretty responsive. I've submitted 2 claims with them over the time I have been with them. This is where the problems start. I'm not going to speculate why (though I can guess) the network of repair techs they send the claims out to is terrible. You're lucky to get a call back from any of them, one had reviews all over the internet that they took service call payment, said they would order the parts, then ghosted the customer.
I recently had a dryer repair claim. I finally was assigned to a technician who answered my calls and showed up, only for the dryer to break less than 2 weeks later with the same exact problem. HWA told me to follow up with him to correct the issue and they would waive the service call fee. The issue was he never returned the 4 voicemails I left for him. I ended up spending so much on the laundromat waiting it would have been cheaper to have simply covered the repair myself. In the end I ended up just fixing the dryer on my own after watching some YouTube videos and ordering an 8 dollar part off Amazon. Do yourself a favor and just stick your $50 a month in a savings account for a rainy day fund.
Reviewed Aug. 5, 2022
When my A/C went out during the first hot week in May, I immediately filed a claim with HWA. I had no response all day, so called to check on it. Customer Service told me they would find and assign a technician who would be in touch. If no technician was assigned within 24 hours I would be free to find one on my own. Then, no follow up, no call, no email, nothing. So the next day I got my A/C repaired and submitted the bill against the claim I had opened. They denied the claim because repairs were not pre-approved. The Customer Service never mentioned the pre-approval process when explaining to me how this would work if they couldn't find me a technician. I wrote an appeal and never got an email response. Called to follow up and we told I had been notified of a manager who had been assigned and phone number to reach them. This was not true, again I received no email.
I know they have the correct email for me, because I did get one trying to get me to renew early. Tried calling the 888 number and extension provided for the manager and got only an non-setup generic voicemail box. I left a message, but doubt I will ever hear from them. Anytime you call it's clearly poorly trained phone bank staff and half the time when they say I will receive or have received an email, I don't. Don't waste your money!
Reviewed Aug. 1, 2022
They are like most warranty companies. They will do all they can NOT to pay for the repair. Customer service is HORRIBLE. Poor people working for a company that can't provide the service that you need. Do NOT buy it, definitely a waste of money and your time.
Reviewed July 19, 2022
Home Warranty Of America charges ridiculous prices for their services and for their deductible. I was with them for around six years and when I tried to cancel they told me everything was set yet they charge my card again. I had to call them back and tell them that I had canceled, "Why did you charge my card?" They responded, "Sorry something went wrong" so the second time around, they said they would remove the charge but that never happened. DO NOT GIVE HWA YOUR BUSINESS!!!!
Reviewed July 2, 2022
I have been with them for two years. 1st year was ok. 2021-current, terrible. The technicians they use are HORRIBLE and don't know what they are doing. I have been without air for TWO months. It's has been 90 degrees and higher. I have had a LOT of no shows, reassignment and those that just simply refuse the job. One company finally came out and every time he fix one thing another "issue" pops up. Very long story short, after waiting days in this heat for each part (4/5 parts), it still does not work. Since they can't figure it out, I'm told it's "probably " the thermostat. HWA would not cover it. Fine. $250 I would need.
They order the thermostat, he comes to put it in, it's the wrong one. More waiting in the heat. He tells me he can't find the thermostat he needs and they were not coming way out here for something that may not work. Called techs from Xcalibur for a second opinion because I never thought it was the thermostat and turns out it wasn't. The prior techs had gone into my unit, cut wires, misplaced wires and pretty much tore my unit up. Two different techs from two different companies told me this and provided pics and writeups in which I provided to HWA. Said it was the wiring and the control board. Now the boards are some of the parts that were ordered and put in but he said it sure does not look like it. Interesting.
So they reassigned me to Heveanly comfort, who canceled with them and was a no show. Reassigned AGAIN to Overflow Heating and cooling for today between 7-11 am. 1115, no show. I called and he advised me I was never on the schedule but he will see if he can get someone out here. I called HWA, who called the company, who said the guy did not check the schedule in time, therfore, they will not be working with us. So now guess what, reassigned again.
I called and left the case manager an nice Vm. I am fed up with this, they do not care about their nor do they pretend to care. I received not an ounce of empathy from CS nor the case manger. So here I am STILL without air. For 2 months and nothing is being done. I work from home and don't have the option of going in to the office and I am a diabetic and this heat is driving me insane. At this point either it needs to be replaced or send a check for/towards it since YOUR techs broke it.
Reviewed June 30, 2022
I filed a claim 2 weeks ago, my AC unit went out. They do not seem to care that the temperature has been over 90 degrees. They have not given me a breakdown of what needs to be replaced or fixed. They sent me an invoice that I would have to pay $1675. When I called to asked how much they would be paying, the representative told me that information was internal. Excuse me???? She finally told me that they would be paying $388. When I inquired last week on my status, I was told that the parts were ordered. Today I am told they ordering them today (liars). Which means another week without air. How does a company treat their consumers as if they are animals??? My advice to anyone willing to read/listen…RUN. This is not the company you would want to chose as your home warranty provider!!!
Reviewed June 29, 2022
Worst company EVER!!! They don't honor their agreements and pull up notes that are from every conversation you ever had trying to trip you up, so they can tell you that whatever repair you want isn't covered. Only have one guy working there, too. If he's busy, you won't get a return call. Don't use them. Throw your money out the window. It would be more satisfying.
Reviewed June 25, 2022
I called after experiencing problems with my water heater. Two days later still no call from a service technician. Had to call my own technician and pay to replace the water heater. First experience with this company, not happy with response.
Reviewed June 9, 2022
This company is a call-center based sham. We signed up with them to be a provider of services. We did 15k+ in work and we have yet to see a single payment to us. Vendor/Provider support is non-existent. The only method of support is sending a message in their website. They then respond with a text messages. The responses often are not helpful, contain incorrect information, and are flat out rude. It doesn't matter if HWA issues you an authorization code to do the job - they won't always honor it.
We spent over 1k$ in parts for a job we were approved for. We completed the work at 10am. At 2pm of the same day they "re-assigned" the job to another provider. We have spent weeks trying to get support as their system will not allow us to invoice for the work we completed. We were assigned the job, we were given an authorization code. We did the approved work - and HWA skipped out on paying us. We now have almost a $3k loss on one job because HWA is a con and is not to be trusted.
Reviewed June 7, 2022
I searched once for car warranty. I didn't want the way overpriced products. I was then sent offer from you for home warranty. I am an apartment renter all maintenance provided. I won't purchase any of your likely overpriced junk product ever stop trying to sell someone without a house a warranty for one. Is foolishness.
Reviewed May 29, 2022
Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper it is Printed On. I highly recommend staying away from HWA/Choice. I actually thought with a "Warranty" if something went wrong they would either Repair or Replace the defective Appliance. Apparently I (as well as NUMEROUS others) were mistaken. Instead they offer you a "Buy Out" for little to no money and you get to deal with it, paying for most (around 70% in my case) yourself.
The Dishwasher at our house failed, it will not turn on. Contacted HWA. They sent somebody out, which cost $75 (but I was aware of that). When "their contractor" tried to contact HWA to get Authorization to order parts, the phone system indicated that the authorization department was "Closed" due to Covid and it hung up on him. He called back and tried to go through regular Support but no go there either. That was a week ago last Wed. On Friday I get an Email from HWA indicating they decide that the Dishwasher should be Replaced, but rather than "them" getting it Replaced they wanted to Offer me a "Buy Out". I literally LAUGHED when I saw the "Offer", $246. I thought it was some kind of Joke, but guess the joke was on me because that was apparently the ONLY Option I had. The Offer screen had an option to be Contacted so I chose that thinking there had to be some other option.
Brittany ** was the Case Manager that was assigned. Brittany Emailed and I replied back that same day. Again, that was on "Friday". Had not heard anything until today, so I jumped into the Claim and Submitted a simple comment that I had not been contacted since my last email on Friday. Brittany did call me today, but (though I was pissed and definitely not in a good mood at that point) was pretty much worthless other than telling me that the "Buy Out" was a Option that was in the Contract and the amount they indicated was the amount. That the "Buy Out" was not meant to purchase a Replacement, or apparently even cover the installation, of a Replacement Appliance.
What the heck good is a "Warranty" if it does not cover the Items? And not sure why they even offer "Request Contact" on the Offer Page, when they do nothing but "explain" that is what their Contract Says and that is that. The Previous Owners really should have saved their money and stayed away from HWA/Choice.
I am sending this to mainly let you know to avoid HWA/Choice like the Plague, they got their money and now just don't care about the actual customer, and find a more reputable Warranty Company. As for the "fine print", apparently THEY have the right to "Buy Out" rather than fixing anything for pretty much nowhere even close to what it will cost to fix the problem. Again, what good is a Warranty that pretty much does not "cover" anything.
Reviewed May 24, 2022
RUN FOR YOUR LIFE!!! First off, every time I call in to address issues with my claim (at least 15 times on one claim) I am transferred 5-9 times before getting to the proper department. I am NOT EXAGGERATING. Don’t use this company or you will live to regret it! So, I filed a claim a over a month and a half ago (currently 95 degrees in Texas) and when the AC tech told me the part was on back order from the manufacturer and would possibly not be available for over a month HWA refused to do anything to try and resolve the issue, even though I am disabled and heat will cause me to have migraines so bad I end up in the ER crying and throwing up.
A manager showed not an ounce of sympathy for the situation and refused to replace the unit, as he told me they do not replace units but will just keep replacing parts as they fail. He also said they would do nothing to try and address or help resolve the back order issue. He insinuated to me that the process is intentionally set up to push you to go and repair your unit yourself, because most will not wait a month or two to have units repaired. How scandalous! I have never felt so disregarded and disrespected in my life.
I took it into my own hands and after hours on the phone finally found the part at a supplier. AC Tech installs and determines there are other parts that are also damaged and needing replacement, as it is a complex smart system requiring you go through steps to trace back the specific problem because HWA refuses to replace all of them at once. HWA then fires this technician, as if they hadn’t already delayed my repairs enough, and hired another company. Now I am stuck waiting for this company to make an appointment. HWA is owned by Direct Energy who also owns First Choice Power, AWHR, Airtron Heating & Air, WTU Retail Energy, and CPL Retail Energy.
Reviewed May 18, 2022
I recently put in a claim in May 2022 for a repair for my tub water faucet. It took a week and a half for the claim to finally get picked up only for the technician not to show up due to not seeing the work order. I follow up the following day with CS to get in contact with the contractor who immediately came out. The contractor only has an hour to dedicate to the project due to I guess work order time allotted. It takes the verification department almost that amount of time to review the work order only to ask the contractor to "rebuild" whatever the issue was vs replacing the issue.
So now I to wait until the contractor can find parts to "rebuild" the issue while I have already had to go almost 2 weeks without water. To add insult to this entire situation, I was required to still pay the trade fee of $100 without any service being completed. When the contractor returns, I will be required to a $45 Gas Fee which is ridiculous while I continue to not have any hot water. Do not chose HWA, it's a complete rip-off.
Reviewed May 13, 2022
I was a huge fan of Home Warranty of America for years. They generally covered what I expected them to with fairly minimal hassle. Sometime last year things changed. The good service providers stopped working with them telling me they weren’t getting paid and I started getting the run around. On one claim it took over three months to get my washer fixed. Now I’ve been without the main burner on my cooktop for over a month and their story changes every time I call. It’s not worth the time, hassle, or money to work with them anymore.
Reviewed May 12, 2022
I purchased a home warranty from Home Warranty of America (HWA) for the 3rd time. Previous years were ok. This year, when I had a leak under the kitchen sink that needed fixing, they said they couldn't find a plumber in my city, even though I live in a fairly large city with lots of plumbers available. So I had to go find one myself and they said they would reimburse me. I found one, had the work done, submitted the invoice that had some itemized things on it. HWA said it wasn't acceptable. I had to go back to the plumber and request a completely itemized document. I went to the plumber and the plumber said his office could send the estimate which is completely itemized but they don't send itemized invoices.
Today I got an email from HWA stating that they want a "diagnosis" as to why the parts needed replacement. This feels very much like they are looking for an excuse to not pay. This is infuriating. I paid $700 for a year's coverage. Then I had to pay $75 for the service call because it's not covered. Then I had to pay over $600 for the plumbing repair that HWA said it would reimburse but is stalling and not wanting to reimburse. I will not purchase from this company again.
Reviewed May 12, 2022
On my first two claims (microwave and washer), the company did a decent job of resolving my issues in a reasonable amount of time, although it did take several days to get a buy-out check. On my third claim, a refrigerator, it took 6 days to get a technician/repairman out to look at it. I had to make several phone calls to follow up on what their decision would be (repair or replace).
The claim manager responsible for my claim called me about 2 weeks after the repairman submitted his findings. She told me that she would have a decision to me by email by the end of the day. It's been 6 more days and I have yet to get a response from her. I have made several calls to talk to someone about my claim (customer service said they do not have capability to forward call to claims manager). I have sent 4 emails to Ms. **, claims manager, since her call to me, with no response yet. I have been without a refrigerator for one day short of 4 weeks so far. I do NOT recommend this company.
Reviewed April 28, 2022
I am not sure what happened, but we were extremely happy with the coverage until last year. We had our refrigerator break down 3 times in the last 4 months. The last claim took 8 weeks and 6 of those weeks were waiting for HWA to approve the repair. I am currently on 80 hours waiting for a manager to call me after a "in the next 24 hours" promise. I am having to call EVERY day to get anything done! Save time and money and go anywhere else to get your home warranty... HWA has by far the WORST customer services I have EVER dealt with.
Reviewed April 27, 2022
I am writing because of the dreadful service I have received and my inability to speak with someone that can address this issue. I was unable to find an email address or chat with a representative via IM. As an FYI, I was on hold or explained my issue for a combined hour & a half. I was transferred 8 times, hung up on twice, and given the same phone number to call (312-454-3330) twice. I was also told by a representative that they would take my phone number and that a supervisor would call me back in 30 - 45 minutes. This happened on 4/14 around 1 PM. It is now, 4/17 at 3:25 PM and I have not received a call back.
Below is a timeline of my interactions with HWA and what has/has not yet happened today. I am expecting a full review and reimbursement to address these issues by 5/15/2022. 3/15 - Claim submitted on an issue with our sump pump. 3/28 - Basement floods due to a significant delay in providing us a service provider & the ability of the service provider to come out. 3/29 - The service provider (Powerhouse Plumbers LLC) comes out to fix the sump pump. No approval from HWA has been received yet. I paid $650 out of pocket to get the sump pump fixed. I have filed the reimbursement form to HWA but have not received reimbursement to date. We were instructed to file a home insurance claim to address the water damage. The claim was filed with our insurance company and am waiting on final authorization.
4/9 - Carpet is cleaned & all water damage has been addressed. 4/13 - Basement floods again. 4/14 - The original service provider (Powerhouse Plumbers LLC) returns to fix the sump pump. The sump pump was not installed correctly. The water flowing into the sump pump knocked the float off. The remedy was to change the position of the sump pump so that the water flowing in hits the pipe. The estimate to address the water damage is slightly over $3K.
That brings us to my issue at hand. Due to the tardiness & limited experience of the service provider that HWA picked we have had two floods in our basement. I am requesting that HWA reimburse us for the damage done to our basement, water removal & the time spent to address this issue. The first flood incurred expenses of $4,000 and the second flood has incurred expenses of $3,000 to date but there is work that has not yet been quoted or completed. This is the worst service I have ever experienced!!!! I am hoping that I can reach an agreement with HWA to solve these issues without litigation.
This was the complaint sent on 4/17. I did not receive a response to this letter. It is now 4/27. Here is what else has happened to date. 4/25 - our basement flooded again. Sump pump still not working. 4/27 – Powerhouse Plumbers came out again. During the visit it was determined that the pump installed was not large enough (a new one was installed) & that other steps to properly install the sump pump were not completed. The technician also mentioned that given the size of our house a back-up sump pump is CRITICAL. This was not mentioned the first time the technician came out.
4/27 – I just called HWA. I told them my issue twice. During this call I informed them of the letter sent on 4/17 and what has happened to date. Both representatives were apologetic and each transferred me or gave me a number to call to address this issue. By the 4th person, I was told that our original $650 claim was denied as only the floater needed to be replaced. They also sent me an email stating that the back-up and battery sump pump system was not covered. The $650 was for the regular sump pump. That should be covered. I have requested multiple times to talk with a supervisor to address this issue. Yet, no one would or could transfer me to a supervisor.
This is the worst service I have ever received. Why is it impossible to talk to someone & get clarity on what would/would not be covered. Had I went out on my own to get a plumber & repair the sump pump it would have been cheaper and my basement would not have flooded 3 times. Not only do they not want to make this right but they don’t want to take the time to understand where their internal processes broke down. The only way to make this right is to reimburse the $650 (sump pump), reimburse our monthly warranty fee for the year ($648), pay for the critical back-up system ($1,750) and pay a portion of the amount required to get our basement back in order ($1,500). This is a total reimbursement of $4,548. Until this issue is resolved I will go on a social media campaign to tell everyone how horrible this company is. I will be expecting a prompt response. Please respond to this letter.
Reviewed April 18, 2022
I just had the worst customer service experience of my life with Home Warranty of America. I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would.
Reviewed April 8, 2022
Home Warranty of America is terrible. They recommend terrible providers with awful ratings and if you try to find your own service provider, they will only cover a fraction of the cost. Customer service team is impossible to get in touch with and they keep passing you to other people until the call is finally disconnected. STAY FAR AWAY FROM HWA!
Reviewed April 6, 2022
Trying to get reimbursed for work their service man made and asked if I would pay in full. In trying to get repaid they said the claim number they sent me did not work. I have emailed claim number, they still can’t find it and won’t reimburse me. Now I have to call another department, has been going on for over a month. People also promise to get back to me and never do.
Reviewed March 29, 2022
I have been opening the claim since March, 8th 2022 until now, they have not solve my problem which is our water heater. At first, they sent their vendor came to my house and their vendor said my water heater could not be fix and need to be replaced because the part is not existing any more, after that this company told us "they will order the part"; as a result, I was waiting for 2 weeks and then I did not received the parts. Moreover, I gave them a call and they told me "the part is not manufactured and their vendor will come fix for us, but they need to break down from their vendor", and I was waiting for another a week, and no response from them. I was very upset and I asked them to give the option reimbursement so I looked for the vendor by myself and then the technician came and they said the same thing as their technician said; moreover, I sent all the information (such as breakdown parts and labor cost of installation) to this company.
When I call them, they will ask me more information even though I sent all diagnosis and invoice to them; also, I let them talk to my technician so that my vendor are able to provide whatever information which they needed. After this conversation, I waited for them 3 days and no response from them. Every time I asked them "what is my case status?", they always say they need more information (we gave all information that we talk and send to them already). I end up waiting for a month, but they never solve my problem. I AM VERY FRUSTRATED WITH THIS COMPANY. They do not want to pay for your loss. HORRIBLE COMPANY. BAD CUSTOMER SERVICE. NOT HONEST.
Reviewed March 8, 2022
I would give this company a -0 if I could. I have a home warranty through this company, which was purchased for $595 for one year. When I log in to my account, I get the following message: The obligor on this contract is AIG. AIG handles and pays all claims. Please call AIG at ** for all service inquiries. When calling said number, I am being told that my account is inactive due to non-payment. After being transferred to billing, I am told that the account is active and then I am transferred around until the call drops. This company is fraudulent and after-hours wasted on phone calls to no resolve, I want the money back. They are holding on to funds and can't/don't render services.
I can't believe in this day and age this business can operate and steal people's money. To this day when I call, they are saying the same thing. I hope the BBB does an investigation and they get shut down or sued. Their calls are supposedly monitored. This is bad business and they don't care about customers and there's no way to resolve issues.
Thank you for bringing this to our attention, A. We completely understand your frustration and we sincerely apologize for your experience with us. We have confirmed that this issue has been addressed and the best course of action would be to call our call center directly at 888-492-7359 Option 1 and a specialist will be happy to help. – Madeline/Digital Care
Reviewed March 4, 2022
Noticed carpet by the shower was drenched with water and walls have molds. Called and filed a claim in November of 2021. Phone support is terrible. Was saying issue is not covered without even coming to check. Plumbing is covered but not shower. January 2022, tech came, looked at the area. Did nothing. Recommended to make a hole on the wall so he could inspect where the leak is coming from but he doesn't do that. He's a plumber. So we had to get a different guy for that job. Got it done with another guy. The guy was confused, why are we making a hole here when there's no pipes here? But he did as instructed. The tech came back, checked, said that there are no pipes (duh) and the leak is probably coming from the drip pan. So they left 2 big fans in the bathroom to dry off the carpet. We have a hole in the wall. And nothing happened for about 2-3 weeks.
February 2022, StillWater insurance took over. And they also suck and very sarcastic. "I can hear your frustration (over the phone)." "Yes! I have two big fans in the bathroom for weeks, we couldn't use the bathroom and nothing's being done!". Kept calling from time to time to follow up, old lady says she will call back but never did. Now it is March 2022, called them again. Same old lady from StillWater that handles the issue, "Oh, I just finished your report today. The adjuster that came out says the issue might be coming from the shower pan which we Do Not cover." "There was a tech that came to the house today?" "I don't know, was there?" "I wasn't home, I don't know." "Well, I was not at your house either. I'm just looking at my reports here." (profanity, bleep bleep bleep)
You told me that the adjuster told you blah blah blah so I just asked if there was a tech that came to the house and that was your sarcastic answer. And now you took over the (profanity, bleep bleep) issue from Home Warranty because nothing was getting done and you also took forever and now you're saying that you don't cover it. Now from November 2021, it's already March, we still have a hole on the wall, a broken shower that we cannot use and still have to find a repair guy to fix it. These two companies in tandem Home Warranty and StillWater just wasted so much of our time and energy. I don't know what else to say. (Profanity)
Thank you for leaving your review, Dennis. We sincerely apologize for your negative experience you had with us. We are more than happy to assist you with your claim, Dennis. We recommend that you call 888-492-7359 Option 2 directly for assistance with filing your claim. Please advise the customer service agent there may be a leaking pipe so they can file your claim and have a Contractor come to your home to look into this issue. We look forward to speaking to you. -Caroline/Digital Care
Reviewed March 1, 2022
This company is horrible. They should be investigated as Home Warranties are a SCAM. It is impossible to get anything fixed using a warranty. I placed a claim, and two weeks later when the technician was supposed to show, they didn't. I found out the claim was never placed and the technician never got the order. Spent hours on the phone only to be disconnected, transferred and disconnected and hung up on. All they say when you do speak to someone is, "I am sorry," but nothing ever is accomplished. I am still trying to get my issue fixed. HORRIBLE, Real estate agents should be ashamed for pushing these worthless Home Warranties as they are worthless!! These companies should be shut down as they are scams!
Thank you for your response, Divelle. I completely understand your frustration and concern. Unfortunately, we did have an issue with our call center that directly impacted our customers; however, we have confirmed that this issue has been resolved. To request an update on a claim or file a new claim, we would recommend that you call our claims support team at 888-492-7359 Option 2 and a team member will be able to assist you at that point. Thank you and I hope you have a great day! – Madeline/Digital Care
Reviewed Feb. 11, 2022
When we bought 2 warranties (One each for 2 condos we own) we were promised $50 Cash Cards for each policy. About 6 months later and 4 contacts with them we have yet to receive the Cash Cards. "They' keep saying they are sorry we haven't received them and they will put a priority on it." If this is the same service we should expect when we have an appliance problem I will NEVER deal with this company again. I truly believe this was just a ploy to have us buy their policies. I would think twice about dealing with this company.
Thank you for bringing this to our attention, Richard. We are very sorry to hear you have not received your cash cards yet. We most certainly want to address your concern and provide a resolution. We want to ensure you are properly directed to the team best suited to support your concern. You may contact our sales team by calling 1-888-492-7359, Option 1. We apologize for any inconveniences this may cause; however, we know that this team is the best suited to address this concern. – Madeline/Digital Care
Reviewed Feb. 3, 2022
Worst Co. I’ve ever dealt with! The CS Dept. are the most incompetent people I’ve ever dealt with. They will either place you on hold forever or hang up on you. 1 set me an appointment for 2 days back to back with 2 different companies, missed work 2 days in a row, the 2nd appointment was a no show, called appliance co directly with never answers phone just tells you to leave a message and someone will call you back, takes almost an hour to get the HWA representative to escalate the situation & their response is that someone will call are you back from that escalations department & no one does. I asked for the cancellation Dept & not 1 agent in 5 calls said they can transfer me. So I called back again for the 6th time & someone tells me they don’t have a cancellation department that she could take my name number and have someone return my call once again.
I don’t know where they get these people to work for them or why HWA chooses these horrible companies that either do not show up, or only fix appliance temporarily! I would never recommend HWA to anyone!! I don’t know where they get their five stars from. They probably write their own reviews while working from home! This company is absolute **!!
Thank you for providing your feedback, Michelle. We regret to hear you have been unable to cancel your policy. We are continuously looking for ways to improve our services and we will share this feedback internally to avoid this issue in the future. For assistance with cancelling your policy, please send an email to firstname.lastname@example.org and they will be happy to assist you with your request. Thank you and I hope you have a great day! -Madeline/Digital Care
Reviewed Jan. 26, 2022
They DON'T have you covered. Don't do it. They increase your plan every year by at least $50-100. They lie and then when you ask for a supervisor they transfer you to music or hang up on you. On MY contract (the Marquise Plan, the most expensive one) it says CLEARLY states toilet bowls, tanks and mechanisms are covered. Flat out. Just "COVERED". What it doesn't say is "Unless it's broken". Like that game where you say "...in bed..." after everything someone says. But this time, you read your HWA contract and say "Unless it's broken" everywhere it says covered. Not staying with a dishonest company like this anymore. My advice is run away.
Hello Cyndi. Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for your experience you had with us. We are continuously looking for ways to improve our services and we will share this feedback internally. If there is anything we can do in the future, please feel free to contact us by phone at 888-492-7359 or you may email us at email@example.com. Thank you and have a great day! -Caroline/Digital Care
Updated review: Jan. 24, 2022
I am glad that my payment was finally able to be taken care of after all the outreaches. I am disappointed their customer service team was unable to do this simple fix without this complaint though. My hope is that training can be provided to the team to all overcome these concerns in the future.
Original Review: Jan. 22, 2022
I have tried to file a claim for our shower valve, a covered component under our contract, no longer functioning correctly. The home warranty requires the service fee to be paid prior to sending anyone out which I have tried multiple times with no success. I have tried cards from multiple banks both on the phone and over their online payment portal with no success. The phone representatives say it must be the bank even though I tell them I have used multiple cards from various banks with no success, it’s obviously their payment portal. Feels like a way for them to avoid taking the claim as when I request for alternatives or speak with a supervisor I am denied any additional solutions.
Good morning, Justin. I apologize you are experiencing problems making a payment for your claim. We certainly understand your concern and frustration when trying to file a claim. We would be more than happy to assist you with your concern. At your earliest convenience, please email us your account number and address to firstname.lastname@example.org, so we may locate your account. Thank you and we look forward to speaking to you. -Sincerely, Madeline/HWA Digital Care Team
Reviewed Jan. 18, 2022
We have had HWA for 2 years as it was recommended through our real-estate agent. We had a simple service call that went okay for a toilet issue and later for a pilot light that would not stay lit on our water heater. The real fun with this company begins when something needs to be replaced. Our water heater had a small leak, we placed a service request and a contractor came out who said the unit needed to be replaced. That was the last week of November. The leak worsened to where we needed to turn off the unit entirely about 2 weeks later. Every time we called to follow-up, they would tell us that the paperwork had not been approved and to wait 3-5 more business days. After not having hot water for 2.5 weeks (through Christmas and New Years), we finally called an outside company who came out the same day to give us an estimate and then completed the work the next day.
We submitted the documents the next day for reimbursement and in less than 12 hours got a response that there is not a claim for a water heater. Somehow the claim was opened as a plumbing issue and not a water heater issue but the claim to replace the water heater was approved. Confused? Me too. I have spent the last 2 weeks calling this company trying to get the type of claim updated to no avail. Each time I am told to call back in 3-5 business days to see if it has been updated. It has now been 7 weeks since we initially opened a claim about the hot water heater and there does not seem to be an end in sight about getting this resolved. I would highly recommend that others take the $50 per month that they would pay for this coverage and put it into a savings account instead to pay for repairs as they come up.
Reviewed Jan. 8, 2022
We purchased an older home in 2020 and we utilized our HWA plan quite a bit as things began to break down. In 2020 - 2021 our experience with HWA was really great. They were responsive and accountable. We had no complaints. We even had an additional bit of coverage for a pool and spa. When it came time to renew we did, and we specifically asked that the pool/spa be included again. We were assured they were. When we resumed trying to troubleshoot an issue with the pool heater, started from the previous year, we were told it was no longer covered and we no longer had the pool/spa coverage. We got nowhere with them regarding our coverage.
Fast forward to January 1, 2022. Our water heater broke. Leak in the master - a mess for sure. During this past week we have been subjected to freezing temps in Houston. We have not had hot water since January 1. Today is January 8. We got the plumber out on Monday and HWA said they needed to review his estimate and they would get back to us w/in 1 - 2 working days. By Wednesday we still had not heard back. We called HWA to escalate. It is now Saturday - a full week later - and we have yet to hear from HWA about how much they are willing to pay for a new water heater.
The plumber and we decided to move forward with a tankless water heater, and we will apply whatever we get from HWA toward that. We found a way to pay for it ourselves although it has set us back, and HWA is still giving us the silent treatment. We discovered they were bought out by AIG I believe - and it seems that has caused their service and even their care for their customers to disappear. No hot water for a full week. During January. With temps dipping below 32*. Find another company to work with. They have lost their mojo. They are not the company they once were. Who knows when we will see any reimbursement for our water heater.
Reviewed Jan. 4, 2022
How to tell. I still don't know how this warranty company is working. Now I'm waiting for the part (blower fan) for my HVAC repair, but nothing happened for last over two weeks since the service provider visited. OMG, this is winter so it's really tough to live with no heating. First, I gave a call to the service provider. They said ... they are waiting for the part, but don't know what is the status and even don't have a way to check the current status.
Then, they said I need to contact HWA. So, I gave a call to HWA. Said ... my part has been shipped so I could get it soon. Yes~ So, I asked its tracking number and she said she just sent an email to me for it. But ... there was no email and no package to me. So, I gave a call to HWA after 4 days. Said ... it needs to be approved by the other department of HWA but she doesn't have a contact to the department. She said this, indeed, haha. Then, she said, "So ... you need to wait a couple of weeks more or contact the service provider," then she tried to hang up the call. Haha. So, I complained about all this nonsense, of course. Then, she said, she will make the service provider to check the current status and then give a call to me in today (that day). Then, again nothing happened, of course.
Today I gave a call to HWA again. Said ... nothing happened for the order of the part at all for now on. Haha, how do every operators tell a different story? She said, it will take 3-4 days to be approved and then delivered at least. How I know whether the representative did something real for my claim. But, one sure thing I could know is, the part won't be delivered even this week for sure. This is my story for now on with HWA. I shouldn't count on this warranty company.
Reviewed Dec. 10, 2021
I was sold a home warranty through the purchase of my home in 2019. I have had nothing but problems and challenges with Home Warranty of America. When you file a claim online you're almost always denied. When I call to speak to a representative I am on hold at least 20 minutes only for a person to answer that doesn't speak English very well. Most recently, I tried to file a claim for my HVAC system that was recently installed through another claim in May of this year. Now the heat pump is not working, there is an electrical issue with it. Home Warranty of America is telling me to call the Manufacturer. The Manufacturer only covers the costs of the part NOT LABOR. HWA's claims are now managed by AIG! So, I have been volleyed from representative to representative with no resolve. I have no heat in my home going on over 24 hours and it looks like I will not have any until after the weekend if then! It's winter here!
I already paid $125 directly to the company that installed the HVAC unit and air handler trying to expedite the repair process. HWA will not pay their labor to fix my HVAC unit! I was told when the manufacturer's warranty expires then they will pay the labor for it to be fixed!! What good is it paying a home warranty for? The unit was installed by a HWA vendor! Now that they have merged with AIG for the handling of their claims the service has gotten 100x worst. Do not buy anything from Home Warranty of America or AIG! I don't care if they're selling cold water in hell! Stay away! All they do is collect your premiums and offer little in return. My home will now be cold for however long until I either pay for the labor which is upwards of an additional $250 in addition to the $125 that I have already paid. I will be reaching out to a lawyer on Monday to see what my rights are and to possibly sue for my money back!
Reviewed Dec. 1, 2021
Signing up with Home Warranty of America was easy and smooth. I have a few warranties with them. So, everything's fine.
Thank you, Jolita, for taking the time to leave a great review and rating! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Nov. 30, 2021
I am a senior. My washing machine stopped working in late October. The first week in November I called for help through my platinum plan with HWA. Was referred to a service provider who said they would be out on November 5th. Later got a call that the part they ordered was not in so they would not be out. (How could they order a part when no one had seen the washer?). Finally got notified the part was in and the service guy would be there on the 18th. Had to take off from work from 1 - 6 pm. Guy showed up at 4. No part. He just looked at the washer and said it would be a total rebuild. As of today, other than the service provider texting me that the parts were not in, no communication from HWA. Today I called. Parts on back order.
I am 66 years old. Have to go to a laundromat in the dark in a dangerous city after work. This is NOT what I paid HWA to keep me and my appliances safe. Still no resolution after 30 minutes today with HWA. They say to wait another 3 to 5 days for a call. So now it is more than a month since I can wash anything. I can only warn others NOT TO USE HWA.
Reviewed Nov. 25, 2021
I had problems with my HVAC and I requested for the same person to come for the third time. But HWA sent somebody new. Other than that, my experience has always been really good. Home Warranty of America always gets back to me really fast. I've never had any problems with getting someone to come out and resolve any issues that I had. Usually, we could find somebody within a day or two. I'm a Realtor and we only use Home Warranty of America. They pay out their claims.
Hello Emily. Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don’t hesitate to contact us by phone should you need our assistance. Thanks again and have a wonderful day! - Caroline/Digital Care
Reviewed Nov. 24, 2021
I used HWA for my HVAC claim as it wasn't cooling off and the process was pretty simple and straightforward. They sent the tech out and resolved it the same day.
Thank you for taking the time to provide us with this great review, Khalid Abul-Hawa! We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Nov. 17, 2021
Home Warranty of America works. When I call, they follow up and they get things done. But I had a horrible experience with them. We had some trouble with our dishwasher and we had the guy come out. He could've fixed it HWA said they were gonna give me a new dishwasher. This was last November and the issue took through all the holidays. It was just one thing after another.
Then, I had somebody lie to me. They said they were supposed to bring the dishwasher December 14th. They didn't bring it on the 14th. I was busy trying to get ready to go to Arizona for a few days and I just thought, “They're probably really overloaded right now. They'll probably bring it tomorrow.” They didn't and then we left, and then we got back. And then it was the holiday week before the 1st.
I spent three hours on the phone one day because HWA wouldn't straighten the mess out. It should not have been my mess to clean up. Some instructions that Whirlpool got that your company needed to fix, the instructions were wrong. So, it was on hold but HWA didn't figure that out. They made me do it. I had five hours on the phone doing that, ‘cause one person would say, “Oh, someone over here is supposed to take care of that.” So, I would wait for them. Then, “Oh, no. It's over there.” And I kept getting shuffled around. The only reason why I went back to them was because they gave me a lot of money off. But it still riles me to think about what happened.
Reviewed Nov. 16, 2021
Made 2 claims. Both times it took 1-2 months to process. Had to be on the phone at least 12 hours with the departments over that month each time. They never called back like they said. Rude. Not worth it.
Reviewed Nov. 16, 2021
One thing that's been frustrating is I had to get my AC unit repaired a couple of times. The first time I got it repaired, the first company that HWA sent out didn't work on my unit, which was fine. They sent out another company. But then the second time I got it repaired, I let them know that their primary pick didn't work on my unit. They said because it was their preferred company, they had to send them out first regardless and hear from them that they didn't work on my unit, which was frustrating since it was just a couple of months prior that we'd been through that. It was a waste of my time as I had to miss work and be home when I knew they couldn't work on my unit. Then they sent the other company again. That was a bummer. Other than that, everything's been great. HWA was convenient for me in the past year.
Thank you, Sarah, for taking the time to leave a great rating! We are always looking for ways to improve our services and we will share this feedback internally. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Nov. 15, 2021
We had some washing machine repair and oven repair done and the technicians who came out were both helpful and informative. As appliances get older and things go wrong, it's helpful to have this warranty to cover the costs of repair.
Hello Andrew. Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don’t hesitate to contact us should you need our assistance. Thanks again and have a wonderful day! - Caroline/Digital Care
Reviewed Nov. 14, 2021
HWA started off really well last year but I renewed and the call times have been super long. I didn't get one call back on one case which was a plumbing issue and they couldn't help fix another case. It was for an air conditioner that they couldn't get materials for, so they just gave us a cash-out option. It was less than I expected but more than what we paid in the warranty, so it paid for itself. HWA also helped us with a dishwasher and a dryer.
Reviewed Nov. 13, 2021
I had a little problem with a microwave. This was during when COVID first happened and Home Warranty of America didn't have a very good contingent plan in place for people to go home and for calls to get transferred to them. I couldn't get a response. I almost switched to American Home Shield because I had them in my old house and they were answering the phone. But things got sorted out. I bought myself a microwave and once everything settled down, Home Warranty of America sent me a check. I've had a good experience and I would recommend them.
Hello Edward. We appreciate you taking the time to share your feedback. We apologize for the delay with your microwave claim and we greatly appreciate your patience during the pandemic. We are pleased to hear that your claim was resolved and look forward to servicing all your future needs. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Nov. 12, 2021
Home Warranty of America's customer service has been good so far. It's just that I would not call the refrigerator repairman again as he wasn't very friendly and accommodating. It seemed like it was more of a trouble for him to come than anything. Other than that, the claim submission process seems to be okay for the couple of times we've used it.
Thank you, Mrs. M, for taking the time to leave a great review and rating! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Nov. 11, 2021
I did two claims with HWA and it was a real good experience. Usually, someone calls me right back. They're quick and efficient. The contractors came out the same day and the issues were handled.
Thank you for taking the time to provide us with this great review and rating, Jarhonda! At Home Warranty of America, we strive to meet the needs of all our customers, and we are pleased to hear our claim process went smoothly for you. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you again, Sincerely – Caroline/Digital Care
Reviewed Nov. 10, 2021
Everything's going great. I've had multiple claims and they were pretty smooth. One was for the furnace, one was for the dishwasher, and another was for the thermostat. I've had a few hiccups, but for the most part, everything was I pay my deductible and they fix my issue.
Thank you, Brian, for taking the time to leave a great review and rating! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Nov. 9, 2021
Home Warranty of America's claim process is very good. My refrigerator went out and the tech told me that the problem was a bad compressor. 'Cause the compressor would cost as much as a new refrigerator, they basically turned in a claim for me. HWA sent me a check for the value of it. And I went out and bought a new one. Going with a refrigerator for two weeks sucked but it was still a fairly painless process.
Thank you for taking the time to provide us with this great review and rating, Rodney! At Home Warranty of America, we strive to meet the needs of all our customers, and we are pleased to hear our claim process went smoothly for you. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you again, Sincerely – Caroline/Digital Care
Reviewed Nov. 8, 2021
At first it was a little difficult 'cause I called Home Warranty of America and they told me they'd call me back but I never got a call. Once I got my claim in, it got resolved quickly. They sent a guy to do the estimate of the damages. He was professional and he knew what he was doing. My only thing was, I didn't know what fell under the warranty. Like I had a plumbing issue and my friends were telling me if it was a clogged pipe, then it might be my fault and they might not cover it. But HWA took care of everything and I was pretty happy about that.
Reviewed Nov. 7, 2021
My dealings with them have been good. I had two instances with air conditioning problems and both times, someone immediately got out a lot quicker than what I was thinking and they resolved the problems. It was great. I recommend HWA. I was able to get it on a rental house and I'm very impressed.
Thank you for taking time to leave a great review and rating, Linda! We appreciate your loyalty and trust in HWA. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you again, Sincerely – Caroline/Digital Care
Reviewed Nov. 6, 2021
It's all good when I renew the coverage each year for my daughter. HWA lets me know everything, the benefits about the home warranty. My experience has been great.
Thank you, Marcus, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Nov. 5, 2021
Each time I had a problem with my house, Home Warranty of America was quick with getting someone out to respond, call, and make an appointment. They also follow up. Most of the time, the contractors are quick to come out and are always super knowledgeable. They always helped me and fixed the problems. They also don't overprice and oversell. They go, "This is the problem, this is what it is, and this is how we can fix it, and then this is the lowest cost we can get you." I've had a really good experience with Home Warranty of America. I like them and I'm happy with them. I even re-up with them.
Thank you for taking the time to provide us with this great review, Desire! We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Nov. 4, 2021
I'm fine with my home warranty. It's valuable. You can't be too safe. Better be safe than sorry.
Thank you for taking the time to provide us with this great review, Veceni! We are proud to be your trusted home warranty provider. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Thanks again and have a wonderful day! Sincerely, - Caroline/Digital Care
Reviewed Nov. 4, 2021
I'll start by saying that all HWA representative that I've spoke with have been pleasant and able to perform their jobs. I created a claim regarding my broken furnace (covered per contract). HWA issued a contractor on the same day via email. The contractor refused to work with HWA due to past disputes over payouts. I reported this to HWA. HWA said they would send a new contractor and gave the option to find my own contractor and be reimbursed. According to my written contract: HWA "has the sole and absolute right to select the Authorized Repair Technician to perform Service." Obviously I did not proceed to find my own contractor due to this verbiage. I've been waiting 10 days to be issued another contractor.
In this time, I called HWA 6 times requesting an update with only responses telling me "to wait". I should be issued a contractor within 48 hours per my contract. Presently, I live in a cold house in Buffalo, NY with concerns of freezing water pipes. This is not a failure of the employees but rather a failure of the HWA response system. I currently am waiting for a call from a HWA supervisor to discuss my claim, this call should come in 4-6 hours per my last discussion with a HWA rep. The ball is in HWA's court to see whether or not they can rectify my experience.
Reviewed Nov. 4, 2021
There was a blockage somewhere with the toilet and there was leaking through the ceiling downstairs. I called Home Warranty of America and they asked what was going on. I gave them the information and they asked for my policy number. They reached out to one company but that company was going to take a while so they ended up reaching out to another company. That company only took about an hour to get to my house and fixed the issue that same day. If anyone asks me about HWA, I would tell them that they're making a good choice.
Thank you, Josselynn, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Nov. 3, 2021
I called them for an issue with the plumbing in the basement and they had someone come out pretty quickly. The contractor fixed the issue and was on their way.
Hello Lashaundra. Thank you for taking the time to provide us with this great review! We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Nov. 2, 2021
I had a leaky pipe and the whole claim process went pretty terribly. The claim was originally put in on September 28th or 29th and no one has come by. I know they have two plumbing contractors that they work with here and I asked to not have it assigned to one of those contractors. They told me I don't get a choice and they assigned it to the contractor I asked not to be assigned.
The contractor was rather prompt at responding through text messages to schedule but they never really showed up. They kept saying they ran into a problem and that they would be running late. They would reschedule to a different day and that went on for about two and a half weeks. I called HWA and had it assigned to somebody else. But prior to that, after about a week and a half, I had called HWA to have it assigned to the other people. They told me they couldn't reassign it and they called the same contractor up. The contractor said they would be right out the next day and still never showed up.
At this point, I've taken between six and eight hours off work to meet these people who never showed up and it was given to me to find a contractor. I should be reimbursed for it. I've gone with the other people who I know they contract with and scheduled with them. If they had allowed me to choose the contractor at the very beginning, it would have only been a two-week wait. But now, it’s been a month and a half.
Reviewed Nov. 1, 2021
A year ago, we did a request for our air conditioning and it ended up okay, but it took forever to get the equipment and install. We filed the claim in May and we went four weeks, the first of the summer, without air conditioning.
Reviewed Oct. 31, 2021
My garbage disposal stopped working and it took almost a couple of weeks for the tech to come. When he came, he did something to the garbage disposal and it worked for a month then it stopped again.
Reviewed Oct. 29, 2021
I've had a couple of issues with vendors that didn't know what they were supposed to do when they came out. For instance, we had an electrician come out for an AC unit that wasn't working. He said, “Well, this is not an electricity issue. This is for a plumber.” A plumber was then sent out and said, “No. Clearly, this is for an electrician to deal with.” I thought the electrician was an AC vendor, but we had to get another AC vendor to come out afterwards.
For the most part, I'm happy with Home Warranty of America, but people need to know what they're getting into. It's not like they just call someone then they come out 12 hours later. That's not what happens. It is more time consuming and they need to be on it a bit more. It's not always easy and it takes a long time to get through. Whenever I have a problem, I talk to three different people in order to get someone out. Has it solved a bunch of problems for us though? Yes. Is it worth it if we have big issues? Yes, definitely.
Reviewed Oct. 28, 2021
I am trying to get help from Home Warranty of America. I have filed a claim for my AC not working the way it should and after they sent a technician out here and he said this unit is old and needs to be replace. Claim was rejected for reasons being "wrong size unit and not covered". I called them back and brought the technician they sent on the phone who confirmed the unit needs to be replaced and still got rejected with the same reasoning. I have filed a BBB complaint and someone called me to be fair and get a second opinion which I said ok and she said will get back to me once scheduled.
Received a call today at 6:30 am saying she can’t find someone to come out and I have the option of bringing someone here for second opinion then will get my money back. I asked her to send that in writing based on my awesome experience with them so far. No email was sent out to me and called in asked to speak to a manager and after 15 min hold they hang up on me. Called again and the agent was telling me to replace the unit and we can deal with the bill after. I asked him to connect me to a manager and was told managers are too busy to speak to me at this point. I need to escalate this and speak to someone who will actually hold up to what needs to be done and fix this issue. No customer should have to deal with such an experience!!
Reviewed Oct. 28, 2021
I had somebody out to replace my garage door opener and all I had to pay was the service call. Home Warranty of America is a good company, and my rep, Tiffany, is wonderful. I am a Realtor, and I've used them quite a bit in my business with my buyers. The good experience with my buyers is how I happen to get a warranty for my own house.
Thank you for taking the time to provide us with this great review, Linda! We are proud to be your trusted home warranty provider. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us. Thanks again and have a wonderful day! Sincerely, - Caroline/Digital Care
Reviewed Oct. 27, 2021
Home Warranty of America has gone downhill since they were taken over by AIG. Being that I have multiple accounts with them, they are very confused when I call because they go by a phone number rather than an address. 80% of the time, they're putting in the claim for the wrong address. They have also outsourced most of their stuff to overseas so there's an English translation issue. There's a communication problem because they're not fully trained in spelling in English the way they should be. Also, their software system for the last two years has been an issue, so they need to fix their infrastructure for it.
Reviewed Oct. 26, 2021
I just bought my house and moved in. I got Home Warranty of America with my closing, and it's good. I've been very happy with getting my washing machine as well as my refrigerator fixed. However, my gas lines needed to be replaced, and they didn't cover it. They should be little more definitive about what they cover and what they don't. The listing said plumbing and electrical, but the gas line was part of the plumbing for the water heater.
Reviewed Oct. 25, 2021
My furnace was making a weird sound and wasn't functioning well, and Home Warranty of America ended up replacing it quick. It only took two days. With HWA, I like that I can have something looked at in a timely manner with minimal cost to me.
Thank you for the great review and rating, Nathan. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you and have a great day! – Caroline/Digital Care
Reviewed Oct. 23, 2021
In process of suing HWA for selling a service then saying they can not do that service. AKA FRAUD! Should have known when sales rep refuses to give full name although they took my full name, number and address. BUYER BEWARE... USE ANOTHER HOME WARRANTY SERVICE AND STAY AWAY FROM ANY COMPANY AFFILIATED WITH DIRECT ENERGY.
Reviewed Oct. 23, 2021
Filed a claim with Home Warranty of America for a microwave repair on 8/21/21. The soonest available appointment was approximately 3 weeks away. At that time, the technician did come out and said he needed to order a part, a process which took another three weeks. When the technician came back out he said he could not take down the microwave that it was against their rules (something which I have since been told by representatives at Home Warranty of America is false). They informed me that if we took it down ourselves, they would come back out to install the part and informed me at that time that they would reinstall the microwave.
Three weeks later they did come out to reinstall the part but when they went to reinstall the microwave they said they could not. They said it was “fixed” but I couldn’t test it as it wasn’t reinstalled. I had to get someone to reinstall it for me, more expense. When I did so, come to find out, it is not fixed. Not only did they not fix the original problem, they have caused more. When I called to let them know that it was not fixed, they said that since it was more than 30 days past the original claim date of August 21st they would have to charge me an additional claim fee for something that was never fixed in the first place. Mind you that it was not more than 30 days since they “supposedly” fixed the microwave, it was only more than 30 days from the original claim date.
They took my original $75.00 claim fee and did not resolve the problem. They then tried to charge me another $75.00 for a new claim. They rested on “their policy” was it was 30 days from the original claim date, not when the repair actually happened. I asked the Customer Service Supervisor “Linda” to just think logically, and ask herself if that made any sense. She said, "That’s the policy you signed." When a policy is illogical, you change the policy. She refused to give me numbers and contact information for their corporate offices. This company just writes out into their contracts to avoid doing what is right. They will take your ~$600/year happily as long as nothing goes wrong, but if it does, then they will weasel out of it.
Reviewed Oct. 23, 2021
I'm pretty happy and pretty satisfied with the services that Home Warranty of Amerca offers at the moment. I call when I have a claim and I tell them what issues we’re having. I want to make sure that it's covered. Then, I provide them all my info and they do the rest in their system. Someone local will then contact me to schedule everything and make sure that we're secured for the schedule. The contractors have been good so far. Some of them are well-known. HWA has done a good job overall. They’re always accessible and everyone tries to understand issues that you deal with when you’re talking about equipment.
Thank you, Larry, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. - Caroline/Digital Care
Reviewed Oct. 23, 2021
My experience has been fairly pleasant. I have not had to submit any claims yet, but the renewal of my policy was very smooth. I told my representative which program I wanted and I was signed up for it. The program is definitely valuable as it will help me protect my home if something were to happen. If my refrigerator goes, I can submit a claim and get help with the expenses related to that refrigerator. Go for Home Warranty of America. It's definitely worth protecting your home.
Thank you for the great review and rating, Amber. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you and have a great day! – Caroline/Digital Care
Reviewed Oct. 22, 2021
I’ve had to call on a few different things and sometimes, it's been great. But there was one time I was put on hold and then got hung up on. Then, other times, they seem to just take a long time getting back to me.
Reviewed Oct. 22, 2021
Home Warranty of America has been good. But the company they chose to do the work was garbage. The technician who was sent ended up flooding the back area by my fridge because they knocked some stuff loose underneath the fridge. So, that was fun. It would probably be beneficial HWA finds companies that don't have a one-star rating on all of their sites. Other than that, everybody there was on top of everything. They felt horrible about everything that happened. My rep Troy has been amazing and that's the reason why I stay. He's always able to help if there's an issue that arises with my clients.
Reviewed Oct. 21, 2021
I spoke with a rep a year ago when I thought that our water heater had gone out. Home Warranty of America sent someone out and they were able to take a look. The tech came very quick, so I was happy about that. He just realized something was turned off on it. My husband just renewed the warranty, so we're happy.
Reviewed Oct. 21, 2021
Having a warranty through them gives peace of mind. The representatives have been helpful and move pretty fast when I call to make a claim. The water heater was leaking and they were pretty fast in getting a contractor out.
Hello Marina. Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don’t hesitate to contact us by phone should you need our assistance. Thanks again and have a wonderful day! - Caroline/Digital Care
Reviewed Oct. 21, 2021
Home Warranty of America is not super-responsive and they cover very limited things, and pick-and-choose. When our well pump went out, it fried the outside outlet that it plugs into. HWA wouldn't cover the outlet, even though it was broken up because of the failure of the pump. So, we had to have an electrician come out and do it. HWA should not make us have them come out six or seven times to fix something before they cover it. It just seems like it's such a hoop to jump through. We're not going to extend our warranty with them.
Reviewed Oct. 20, 2021
Home Warranty of America's process of getting the process going was not consumer-friendly. I didn't have a good experience talking with the person. She didn't seem to know about the system, and she asked me if I could use the manufacturer's warranty. The person came out to my home and told me he had to come back the next day. And he came back and just put up a thermostat.
Reviewed Oct. 20, 2021
With a refrigerator claim, I had to have three different guys come out. The first guy they sent out was a refrigerator repairman and not a computer guy. I understand our products have changed that much. But that's the only problem I had. Everybody has been nice and as a whole, I’ve been happy.
Thank you for taking time to leave a great review and rating, Nancy. We appreciate your loyalty and trust in HWA. If there is anything we can do in the future, please don’t hesitate to contact us. Thank you again, Sincerely – Caroline/Digital Care
Reviewed Oct. 20, 2021
Home Warranty of America's customer service has been good so far. Sometimes, the experience is not that proficient. We would want them to provide more details as to what they are doing. There have been situations when we thought they are not providing as much information. When you really begin, you'll see that something was not brought to our attention. I really felt that they shouldn't take us for granted. No assumptions and things like that should happen. When you try to get into more details, that's when they kind of say that they are not aware of. It's all about the level of expertise and work especially when we know that the claim is for this reason. We are expecting someone in that area to be able to also explain what they are doing, why it's being done, and how we can avoid certain things. I would also like to know what really happened and I feel like, as a customer, I have the right to know that.
I really expect more from HWA in the manner that maybe they can look into possibilities of how they could approach and convince customers when they are in the customer’s area. They can look into more on how they could better serve the customer when they are in their client area. They should be prepared with all these things, and not just coming and seeing. It could be like a list of things that could come up from a customer, apart from what they're serving. Their people when they're serving should at least have an idea as to the things that the customer would be looking. Apart from them answering to what went wrong in the system, I would like to know other things as to if something broke, how is this gonna impact me and if I have to install something else.
In one of my experiences this year, I was like, “Do I have to go ask someone else?” It ended up being that I had to research, go over, and see what people are talking about when something goes wrong to see “What do you do?” I still appreciated the person who came. The next time, when he came, he had answers for those but not really to that extent. It involved more of research from our end.
Reviewed Oct. 19, 2021
Poor quality of customer service and service in general. They make it overly complicated to get anything looked at even if it’s an emergency like a leaking roof. Their partners are low quality. I had the same microwave break two times within a little over a month and the service provider did not guarantee the work so I had to open a new claim and pay again to really fix the microwave. Do not recommend to anyone.
Hello Thania. We appreciate you taking the time to share this feedback. We strive to meet the needs of all our customers and sincerely apologize for any negative experience you have had with us. If there is anything, we can assist you with in the future, please do not hesitate to contact us. Have a wonderful day! -Caroline/Digital Care
Reviewed Oct. 19, 2021
Doing claims to Home Warranty of America is super frustrating. We've had several claims since we moved into this new house, and it takes a lot of jumping through hoops and making calls for the company, and to the company, to get them to approve a provider. We live out in the country, so we have a well. Home Warranty would not cover it because we would have to send the motor to get like a diagnosis to see why the well pump motor died. But we'd have to pay it out of pocket and that doesn't necessarily mean they're going to cover the claim. To me, it was a bunch of baloney. It should have been covered.
When we had to have people come up for the well, there's not a lot of providers in our area because it's a rural area. So, anytime we have to make a claim, we have to kind of do our own legwork to find a provider, and then call home warranty multiple times to get them to approve it. It's been very frustrating anytime we've had claims made or denied. Other than that, I haven't had any problem with the people who have come in the house. They've been good.
Every time we have a claim denied or have to go through so many hoops to reclaim, I think, “Okay I'm going to change our home warranty.” But then life happens and we get busy. I forget about it until another claim situation happens. But unfortunately, each time has been very frustrating. I really wish they would have covered us getting a new well pump because that was a pretty penny. Overall, it takes a lot of legwork to get a claim approved and Home Warranty doesn't cover all claims all the time. Then you're out-of-pocket for whatever appliance or issue you're having.
Reviewed Oct. 19, 2021
My experience has been up and down, especially since the hurricane. It has been harder to get some of those claims done because service providers have been busy doing other things. So I've had a couple of problems with some claims I put in. Like a couple of months ago, my dryer was broken. But Home Warranty of America only had three people in the area that did that type of work for that type of dryer. So it takes forever to get fixed. And some of those people that were underneath the warranty weren't very responsive, which has been frustrating. If HWA had a bunch of people that do that work, then it shouldn't be much of an issue. But with my brand of dryer that I had, they only had so many people who worked on it. And we had problems with the parts and finding those. So if they had 20 people that did that type of work, it would be much easier. Things would have moved much quicker.
Hello John. Thank you for taking the time to provide us with your feedback. We would like to sincerely apologize for your experience you had with us. We are continuously looking for ways to improve our services and we will share this feedback internally. Please feel free to contact us by phone at 888-492-7359 Option 2. Thank you and have a great day! -Caroline/Digital Care
Reviewed Oct. 18, 2021
No hot water. Had been worked on a couple times over the past few years. Replaced with a new one within 2 days. Couple summers ago had to replace refrigerator & it took all summer. Had to use 2 coolers with ice all summer. Not a good experience.
Reviewed Oct. 18, 2021
Technician was very professional and pleasant to speak with. He quickly recognized the problem and made the repair. He seemed knowledgeable and was able to complete in less than 30 minutes including tips for future use. Not sure what else I can say but he did a great job.
Reviewed Oct. 18, 2021
Things went well at first. You let me use my service to troubleshoot why my ac wasn’t working. Then you hired someone else to do the work. That was fine, except no one sent him the paperwork on Friday, which caused me to have to stay in a hotel an extra three days. He did a great job and had a spare motor.
Hello Karen. Thank you, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. Sincerely, - Mateo/Digital Care
Reviewed Oct. 18, 2021
Made 5 claims on my fridge, ice makes and refrigerator not staying cold. My food went bad every time. I kept getting excuses and getting temporary fix, I should have received a replacement fridge after second and third claim. Problem is still happening.
Reviewed Oct. 18, 2021
They were horrible because could never find anyone in our area. Always wanted us to pay out of pocket first and maybe they would reimburse us. So waited our time and money with this company….so please check to see if where you live if they have contractors in your area.
Hello Carla, we apologize for any inconveniences we may have caused during the active claim you had with us. Thank you, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. Have a wonderful day today! Sincerely, - Mateo/Digital Care
Reviewed Oct. 18, 2021
AHS's process is not bad. We had a claim last year for our AC. The tech was in and out.
Hello Jessi! We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day! Sincerely, - Mateo/Digital Care
Reviewed Oct. 18, 2021
We've been very happy with Home Warranty of America. We just didn't get paid for one of our claims last year and it's kind of disheartening. It was for a furnace that was leaking. We have a certain kind of air conditioner that they cannot find anybody to work on it. Every time we kept getting somebody out to the house, they kept saying, “Oh, we can't do that. We can't do that.” Then, we got one guy who was so busy. Going through the home warranty is a process. He just didn't have time to deal with it, so he just said, “I'm sorry, I have too many clients right now. I don't have time.” We didn't get the furnace until October. So, it was through the summer that we didn't have an air conditioner. Then, we found somebody that could do it. They went through the process of getting everything approved, they talked to the adjusters and in the end, we never got paid back any of it. We still keep it because it's peace of mind for us.
I talked to several people. My husband did too. We just got to run around with it, even though they approved it. Otherwise, everything else has been fine. We also have mold in the walls from our last service because they took too long to come out and fix it. So, now, we're gonna have to get somebody to clean it up. When we look at it overall, the process is too slow.
Reviewed Oct. 17, 2021
There was a leak in the pipes in my home. The techs cut a hole in the wall and repaired the bathroom tub. They were done in a day. At first, I thought it was a sham because I had to pay the money upfront. Then the techs left and I didn't think they were gonna come back. But they did and they fixed what they needed to do.
Reviewed Oct. 17, 2021
I've put in two calls over the 14 months I've had Home Warranty of America. One worked out fine, the other one didn't. The contractors are not high level enough. One of the guys seemed like a local guy that, if it wasn't that HWA told me they were hiring him, I wouldn't have hired him myself. The other guy was from Sears. So, it was like a subcontract from Sears. The job was done, but I was not impressed with the contractors that HWA had on their payroll. If they gave us a couple of options that we can choose from so we can do our own research, or just have some heads-up on who would service us so if we didn't feel comfortable we can let them know. We want to make sure we have someone who is reputable.
Reviewed Oct. 16, 2021
Home Warranty of America would return your call the very next day and that was pretty good. Then, somebody would come out. But there's so much that's not covered and there's a limit of how much they'll cover. So, the warranty doesn't always cover the whole cost of what went wrong and they're always looking for the cheapest route. Other than that, there was one issue that I had with the air conditioner that went out. The air conditioner guy was a good person but he had to turn in his parts to them and they ordered it. And the parts that were coming in were wrong then the unit that came was wrong. So, it took them three months to get my new air conditioner.
We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs Rekha. Please remember, you can always view your full contract on our website (www.hwahomewarranty.com) at any time. In an effort to make our contracts as clear and easy to follow as possible, each covered appliance/system section also contains its own list of exclusions, formatted in bold print. If there are ever any questions that we can answer, or make your experience better in any way, please don't hesitate to contact us. Our Customer Service Department toll-free number is 1-888-492-7359, and our representatives are available Monday -Thursday 7 a.m. – 11:30 p.m., Friday 7 am-9 pm and Saturday & Sunday 7 a.m. - 8:00 p.m. EST. If you prefer, you can also engage with our Live Chat and Social Media department from our website. Chat agents and Social Media are available M-F, 7 am-4 pm CST. Thanks again, Rekha, and we wish you a wonderful day, take care! - Mateo/Digital Care
Reviewed Oct. 16, 2021
Home Warranty of America is helpful when you need things that you never would have thought about. But my last furnace that I had problems with them, it was a headache trying to use my own personal contractor than the one that they wanted. The problem was when I always spoke with them, they really couldn't do much other than just talk to me. I told them what my issue was and they all treated it like, "Yeah, I hear you, but we can't do anything about it."
The problem stemmed from I couldn't talk to them to tell them what to do. They wanted to speak directly to the contractor. The contractor's policy was do not talk to anyone but the customer. So, it was playing a lot of phone tag. Luckily, the contractor and his company were very helpful. I know them personally. That's why I wanted go with them in the first place, because I knew they would treat me well and do a good job. So, they were more than willing to work with me to work with the warranty company. But it was a very big hassle.
Reviewed Oct. 15, 2021
My original refrigerator came with an ice maker. But when I had to get a new one, Home Warranty of America didn't hook it up. I had to pay out-of-pocket with that but that was cool. Back in September, I got to put a claim in from my washing machine and for whatever reason, Home Warranty of America put in two claims and I got two different people contacting me. I didn't know who was who. Somebody called me and I was confused. The guy came out, looked at the washing machine, and said it was repairable. But then, Anderson Appliances told Home Warranty of America that they couldn't fix that washing machine.
So, I was calling Home Warranty of America and I knew stuff was backed up, which I understand, but every time I called, I got the same questions and was told to wait. They asked me stuff that they should already see in the system. Finally, somebody left an email saying to go to look on lowes.com to try to get another washing machine. But she had left a message a few days ago, on the 20th, which was almost a whole month. I wasn't saying they had to give me a washing machine immediately. I was just saying that they should let me know something. I pay my $100 and I didn't know what was going on.
I told them this is my last month dealing with them and I'm already looking for somebody else to have as my warranty people. They don't do stuff right and I'm not about to deal with them. But I was surprised because I had them for three years and I haven't had problems. Everything was always smooth and easy. Before, you would pay for somebody to come out. Now, you got to pay $100 before somebody can come out to your house. I didn't understand all that and I did it anyway. But I didn't like how they played me with my washing machine. I had to call every other day and they never knew what was going on. They should communicate with their customers.
Reviewed Oct. 15, 2021
Every time, if I called, Home Warranty of America gets the problem solved. Also, the technician is fine this time.
Thank you for taking the time to provide us with this great review Qiao Qi! We are proud to be your trusted home warranty provider. Please don't hesitate to contact us by phone or live chat should you need our assistance. Thanks again and have a wonderful day! Sincerely, - Mateo/Digital Care Team
Reviewed Oct. 14, 2021
Home Warranty of America recently got purchased, so the whole process has changed and has become very difficult to manage. In the past, I would call in a service appointment, they scheduled an appointment, the person would show up, I’d write them a check, and it would be done. This time, I had to pay upfront, which was fine. But for three days, they said my payment wasn't processed. Then they found out, when they got it processed, that they didn't have any people. And they were going to try to let me do it on my own. If I called someone, it would have been easier. But because I made the claim online on a weekend, for some reason, it didn't get taken care of. Then they found someone but didn't tell me until the person called me back. And then I finally got someone four and a half days later.
So I'm very frustrated with their process and their service. Everyone wanted to help but no one could help. They all kept passing around and I was on hold for over two hours, at one point, and still got nothing done. Their customer service needs work. All in all, the idea of using the warranty is great and my last problem had been fixed. It just took them way too long the last time and it was too hard to get the thing done.
Reviewed Oct. 14, 2021
The warranty is a benefit in case anything happens to like a water heater. You can buy a brand new one.
Thank you, Niki, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. Sincerely, - Mateo/Digital Care
Reviewed Oct. 13, 2021
The absolute worst home Warranty company, the employees answer the phone and act like they don’t hear you so they can hang up. I’ve been waiting two months for my refrigerator to get fixed. This is an added stress to my life having to deal with these people. For every 3 people I talk to, only one person actually wants to help. As an agent I used to purchase home warranties through this company for my clients but now I will be leaving my review everywhere I can to warn people not to use HWA.