Home Warranty of America Reviews

This place avoided us when we tried to cancel twice! They would not answer our phone numbers so we assume they have some way of blocking certain calls. My husband ended up using a coworker’s phone to call back & got right through. They promised all these things if we didn’t cancel. It was a stressful nightmare & I have reported them to my AG in Colorado & the FTC.

I purchased 2 HWA contracts on homes that I purchased. My recommendation is to closely inspect the appliances carefully when you purchase and get the costs on what you may have to replace. I personally replaced all my appliances, so not more than 2 years old. At $500 per year initially and $700+ renewal, it will be way more efficient to replace one appliance each year. My experience with HWA is that they will only cover a portion of a replacement if they can't repair. Let's do the math, I had an issue with my refrigerator and it took over 4 months before they realized it can't be fixed. $500 for hwa warranty + $700 renewal + $100 service call + (waiting for 4 months) = $1300 + 699 for new refrigerator = $1999 - $494 (money they determined to get a replacement refrigerator). I could have purchased a dishwasher and range.

I made a claim on 11/27/23 that my heat pump was not heating. The 1st tech came out within 4 days and attempted a repair that worked for about 8 hours. After a good deal of hassle, he came back 3 days later and did something else to the unit. This time it worked for 2 hours. The tech refused to come back. I had to call HWA and request my claim be reassigned. I got another tech after almost 2 weeks. He said the unit needed replacing, which HWA refused to do. They insisted the unit be repaired, which the technician said was irresponsible, but also not possible, because my unit was so old he couldn’t get parts. I ultimately called another company and got a replacement unit installed on 1/12/24.

BIG SCAMMMM!! BEWARE EVERYONE. PLEASE DO NOT WASTE YOUR MONEY. My Ac leak and they charge me for $75 for the technician to come and after 10 minutes Done. Following day the claim was Denied because of poor soldering to the pipe so what the hell is considered cover then??? This company is scam.

The plastic handle of my 14 year old built-in microwave has started to disintegrate and has snapped at the top. The microwave is the sort that is positioned over a hob with an extractor, I guess one day it was bound to give way. Logged the issue online with Home Warranty of America and was assigned a repairer. The tech came out, suggested replacing the door, then realized it was an out of date model so said the microwave needed replacing. Claim denied! Why?

I had the pleasure of working with Ryan ** He was very helpful and knowledgeable of what I was looking for. He went above a beyond to get me what I was looking for and much more. Ryan is a great asset to your company. His customer service skills is what all companies need. Thank you.

As others have stated, this used to be a good service. Now they are scam artist. I was let to believe my HVAC system would be covered under warranty. Took over a month to get a final approval of the replacement from the 3rd technician to finally come out and look. After all was said and done apparently the entire unit for a 2600 sq ft home would cost the HWA only $2500 dollars and the rest was up to us to pay $4500. And after complaining and asking for a second opinion the claim was "expired" and apparently was never approved. Scam artist. Stay away seriously.

After almost 5 years with them and not a single prior claim my AC gave out. After making a claim they send 2 "techs". They showed up in personal car dressed as they were going out. "Sir, you going to need a whole new unit". We going to submit a invoice to the HWA. 2 days later I get an email that my claim is approved. Good news!!! Well, not so good. they were going to cover the air handler (inside unit) but wanted me to purchase the condenser (outside unit) for $1,445 (their wholesale price). They also wanted me to pay the "techs" $3,030 for installation, Freon charge etc. They simply don't want to cover anything.

HWA Home Warranty used to be the best home warranty company out there. Their techs were great, their customer service was excellent, and the work they did was outstanding. That's the reason I've been with them for over 10 years. Then, they got bought out by another company and went completely the opposite. They send technicians who are so bad, they actually do damage, then claim "we're not responsible for their mistakes". Their wait times for repairs border on the ridiculous (2 months to repair my microwave). They try to weasel out of everything they possibly can and, when they do, they won't refund the service fee. Sad ending for a once great company. Avoid at all costs!

I put my claim in with Home Warranty of America about stoppages and clogs in my sewer line. A plumber was assigned a week later, did his inspection, and concluded he would need to run a cable into the sewer line to solve the problem. I paid, got a receipt, and he was gone. I called the him that same evening, and again the next morning to see if he got any feedback about my claim, but no answer. So I then called HWA only to learn my claim was denied. I didn’t have a clean-out drain (which I have, but the plumber couldn’t use) and HWA don’t cover claims if the plumbers have to either remove the toilet or get on the roof to do the job. I didn’t agree with their decision, so I appealed it. Only to be told I only get 15 minutes on the phone to state my case.

Microwave broke year ago. HWA sent tech. It broke this year, same company came, said last year repair improper. HWA denied claim because vendor (sent from HWA) did it wrong. Nice customer service rep but of little help, denied appeal, said vendor responsible not them. Denied reimbursement of service fee.

Complete Scam. Don't waste a dollar! Months later, the dishwasher is still a fire hazard, they can't assign an hvac tech but also won't approve reimbursement to have it repaired. If they can't get it fixed, won't pay to have it fixed or won't reimburse us for having it fixed, what exactly are the covering?

I put in a claim for my furnace. I have no heat and it's cold in Indiana. I pay the 100 service fee to be told that the outdoor unit was installed incorrectly. How am I supposed to know that when I just bought the home. My claim was denied. Due to it not be a covered service. Customer service is rude. The supervisor Shantel ** called back. She was rude, cut me off, then proceeded to raise her voice at me. This company paints a picture that they will cover things and will not. DO NOT DO BUSINESS WITH THEM.

Had a sewer drain line blockage and could not use toilets, shower or any water. Contacted Home Warranty of America for repairs since we’ve paid for this policy 7+ years. After waiting 2 days they scheduled a plumber for a week later. They offered a reimbursement option and we chose that because of displacement from our home. We were able to get a plumber that corrected the problem same day. We submitted the invoice for reimbursement and was denied because we didn’t get prior authorization to use this plumber. I called to escalate the dispute and the customer service rep was very rude and hung up on me. Called back and after being transferred to 3 different departments was told payment was denied with no additional appeal options. We cancelled the policy immediately. This company is a scam. Wished we had read all the bad reviews sooner. Stay away from this company.

I would LOVE to be able to give them 0 stars. I've been paying for "well pump coverage" for over 2 years now. I had a well issue and put a claim in on 2/17/24. They emailed me on 2/19 that I'd have to find my own plumber because they couldn't find one. I got on Yelp and had a plumber booked in under 3 minutes. Plumber found that the pump check valve had failed, and that the pump itself had failed as well. They gave me a quote for replacement, and this home warranty company rejected the entire claim. Not just a replacement, but the diagnosis and it is repair fee as well. I appealed the denial and the case manager sent me a calendar invite for three days later. Never mind my homes of that water.

I have a Platinum Plan with HWA. Paid $625 a year and it is useless. You pay $100 per service call for a 'claim' repair, and they send subpar techs to evaluate the issue. Half of the people they sent I question. They come with unmarked cars, not from reputable companies and I would question if they were licensed and certified in their expertise. All repairs which I requested should have been covered - but I paid $100 to an idiot to say it was not. Why did I buy this coverage? I should have looked further - this company is obviously a scam. After dropping nearly $400 in service fees to find out they would not cover was rude awakening - they don't cover anything in your home no matter what. They are useless.

This company is cunningly designed provide the worst possible service to customers.

I purchased a home warranty from this company and paid my warranty in full. I had a dishwasher that caught on fire from the heating element and wrapped the inside tub. I have had three different technician from Sears home repair try to fix the problem because it now leaks water from around the door. After the third attempt the technician put in a claim for a new tub. The Home Warranty of America has denied fixing it now. And after my appealing the decision about denying my claim the case manager offered me a hundred dollars once I purchased a new dishwasher and had it installed. But I would need to send them a copy of the new purchase and install before they did anything. So Beware of this Company. Even though I still have 6 months left on my warranty I going to find a better warranty company.

Our handle broke off of our microwave. We filed a claim. After months of back and forth with Sears and HWA today we received an email stating our claim is denied because we abused our microwave. What? It's a handle on a microwave from 2003. The microwave was not abused. The microwave was engineered to eventually fail. Even the tech who came out said that. We are cancelling with HWA as I write this message.

On June 6 2023 I placed a claim for my Air Conditioner. In August a technician finally came. He got approval to replace my outside unit. Finished the repairs on August 19 2023. And still to this day has not been Paid by Home Warranty of America. This company is nothing but a con job. It is my opinion that all of the positive reviews are fake reviews. Again my opinion.

My Microwave was not working well. The claim process is really SLOW. Here is my current case status. 10/8: Submitted my claim about Microwave issue. It took 9 days to wait for the contractor to come to my house. 10/17: The contractor came in and said he needed to order the parts and would contact HWA before 10/18 to get approval. Customer service always replied to me saying the issue has been resolved. Actually, it's not. 10/30: has been waiting and the contractor said ETA was 11/3. It is hard to get the message from Contractor, a certified vendor of HWA. Finally said the parts came on 11/15 (Really BAD).

I been with this Home Warranty of America for over 3 years, I rarely have needed them for any service/ repair, most repair cost me less than the premium and deductible I have to pay to fix so I usually do repairs my self. But a week ago I decided to call them for 5 LED lighting fixtures that are going out(keep in mind I have over 20 of them around the house). They sent a technician that in less 5 minutes wrote a diagnosis and added so much more than was really needed. If anyone does any research these light come with an LED module connection box, meaning they do not need an additional Junction box but the Tech that Home Warranty of America sent added that my lights need over 11 j-boxes (which is not true) and on top of me having to pay the deductible for the tech to come, they now do not want to cover this repair because of the J-boxes the tech added.

This came as part of my home purchase and was recommended by my realtor. I moved in in October and a few days later the door to my microwave would not latch. So the only way to use it was to stand there and hold the door shut. I contacted the warranty company and they responded with an email and appointment with a repair person to come 7 days later. (9 days since it broke.) This repair person never showed up because they do not work on Mondays. And when I tried to reschedule an appointment, I was told they cannot service homes in a gated community because they don't have appropriate ID (???) So I again contacted the warranty company and they set up another appointment for 7 days later.

The Alarm on our 2 yr old microwave (that was provided for by HWA because of previous claim) no longer notified you when the food was done. They sent out a repairman (that cost us $75 which is keeping with our agreement) and he determined that a new control panel was needed. He stated that he would order such and get back to us. Within 2 hours of his departure, we received an email denying our claim from HWA. They did not cite the contract reason for the rejection. This is strike 2 with them for us. They refused a new toilet for us previously and we replaced it ourselves. We've been with them over a decade and will soon drop them.

Pretty poor home warranty. I've used them a few times and most contractors are poor at best. We had a couple contractors that showed up on time and did reasonable work. But for the most part HWA must hire subpar contractors with little to no experience and poor workmanship. I needed all the locks rekeyed in my house and it took the contractor (Locksmith IQ) 4-hours to completed it and had to have him come back 2 more times to fix the locks. I paid the $75 fee, but he said I needed 2-cylinders for an additional $150 to Replace cylinders and rekey all locks the same.

I was bundled with this company as suggested by my mortgage broker at closing when we bought our house. I have had to use their services twice, on the same identical product. Unfortunately the repair lasted more than the warranty period for the first repair before the replaced component failed again the exact same way, so we had to pay another $100 for a service call for the same problem on the same appliance. The technician informs us that in the 4 months since the last repair, that the part is no longer available. Okay no big deal I have a home "warranty" right? Wrong.

In the past, I have found this company to be helpful and reasonable. However, I have made three claims in August 2023 and September 2023 and for all of these, I paid hundreds of dollars for technicians that couldn't fix anything. Most recently, I paid $100 for a technician to fix my garbage disposal. After his visit, now the garbage disposal won't turn off, but HWA won't do anything about it because they say the technician reported the problem as resolved. If I want it fixed, I'll have to call yet another technician and pay another $100. What is the point of having this if I will end up spending more on technician services fees than if I had just replaced the whole thing?

This is the worst service company in USA. First, None of the customer services reps is understands proper English, but the worst part about the company is the way they scam their customer. When you file for a claim, they charge a $100 technician service fee; which is very normal for most warranty company. However, you will have to pay 50/50 for any repair or replacement.

Hvac system was not cooling properly. Paid tech and was told nothing wrong. Had system serviced a few months later and was told heat portion would have to be shut down due to a Crack in a heating component. Ac still halfway working at that time. Called to place another claim. System stopped working by the time their tech came out. Been going in circles with this company for almost two weeks. No working hvac system and no temp system offered until they decide on a resolution. My suggestion is to run away from this company. No stars.

This company is horrible. They have terrible customer service and they will find any little excuse possible to not have to pay on a valid claim. They rejected our AC claim recently because they said the technician said our unit had weak valves on it but the company we ended up hiring to do the work said there was absolutely nothing wrong with the valves at all. Previously they sent a company out to work on our other AC unit who recommended replacing the entire coil and they wanted us to pay $800 for the “upgrades” but there were no upgrades only replacement parts. We had another company come out and look at it and they said there was just a little $40 part that needed to be replaced and they replaced it and the unit worked completely fine after that. So they are ripping off their clients and have these repair companies in their pockets to try and make more money off you. Definitely stay away from this company.

Save your money for repairs! HWA will do everything to get out of paying--even covered items! They make every process difficult and their staff is inept. This last time they waited to tell me they couldn't find anyone and I could get my own technician/plumber. I followed their procedure but they made every hoop to jump difficult. WITHOUT HOT WATER FOR 10 DAYS! I HATE THIS COMPANY AND YOU WILL TOO IF BUY THEIR WARRANTY!

Probably the worst warranty company you can imagine. They are shady, will refuse to cover cost, refuse to answer any question, will not provide receipts, and further more they messed with the language on their agreement to avoid paying any repair. Simply stay away from them.

Hi, I have a refrigerator that stopped working for more than 45 days now. I have gone back and forth with Home Warranty of America to get it repaired, however they do not help us at all. They said they scheduled at least 5 technicians to repair my fridge but none of them showed up. They partially approved 1 claim, which means I have to pay more than $500 to repair the fridge. In spite of the technician and me sending them the invoice they choose to ignore it and keep asking for more information.

We have been with Home Warranty of America for 7 years and have had 5 or 6 different issues that needed fixing... We have never had one bad experience with this Company, it gives us peace of mind to have HWA.

HWA can and will willingly pick and choose what it chooses to cover, regardless of the terms of the contract you sign. If you want to be mislead and given the run around by a business that uses deplorable business practices, and does not act in or protect the best interests of its customers, this is the home warranty company for you. If not, DO NOT waste your money, energy and time on HWA. It's a complete scam.

I received a letter in the mail that looked like it was an urgent message from my mortgage company with what looks like a check enclosed. It's not actually a check (it says this in the fine print on the back of the document where it's supposed to be endorsed). My home already has a warranty. When I called, I was surprised to find out that this was Home Warranty of America trying to sell me a home warranty. I had to confirm they were not affiliated with my mortgage company. The customer service agent was very rude when I told her I had a home warranty that was included with my seller's offer. This is predatory marketing and there's no way I'd do business with a company that tries to get customers this way.

This company is awful and I don't know how they are still in business. I've been without Air Conditioning for a week and filed a claim as soon as it went out. I still don't have an assigned company or appointment to get it looked at - and temperatures are in the high 90's! Every time I call I get routed to a call center outside of the country and the reps don't fully understand when I try to explain the situation to them. All I get is "I'm sorry" and "we'll reach out within 24 hours with an appointment". I've been getting the same line for the last 3 days. However, they don't mind taking my money every month and giving me nothing in return. Once I figure out where they are headquartered I'm going to report them to the state Attorney General.

Claim made 6/25/2023 about Central A/C not cooling. The heat has been well over 100 degrees for several days. 1st tech did nothing so I called and claim was reassigned & 2nd tech was a no show. No expediting the 3rd claim and still waiting for an appointment. Called again today and still no appointment and was told this is normal. I am very dissatisfied with this company especially since since no resolution and it is so hot. I would not even given one star honestly. Very sad that they do not honor their claims and take care of this customer timely!

I made a claim on June 2nd for someone to come out on June 10th. No one called nor showed up. I called Home Warranty of America to let them know that their vendor is incompetent. They scheduled another vendor to come out on June 14, 2023 no one showed up nor called. Now I am very frustrated because I wasted two days from work to sit at home for my washer machine to be service. I called HWA back and they was trying to get me to wait 48 hours so they could find another vendor. Keep in mind I have been paying this company every month to have a warranty on my appliance. I get an email saying to look for my own tech and they will reimburse me. I did that and I am still trying to get approved for reimbursement. This company is not doing their job. I will be looking for a new home warranty company today. American Shield I will be reaching out to you all. Don't waste your time with this company.

Home Warranty of America claim to provide service to homeowners when their main concern is collecting money from people and when the time comes to provide service they refuse. The tech that they send to check on my AC unit showed up, stayed few minutes, collected $100, did not provide me with answers. Told them that the unit needs to be replaced but did not take any pictures. And then he provided them with pictures of someone else unit so the claim would be refused. I reached out to home warranty of America and requested another tech because I did not agree with the tech finding and they refused to even consider it. Simply because if they do send another tech then they have to resolve that claim. Those so called home warranty companies should be held responsible because they collect their dues down to the penny, but when it's time to provide the service they will invent an reason not to.

Submitted a claim and after 2 weeks no one called or showed up to address the repair but the warranty company sent a survey asking how the technician did. HWA isn’t a good deal. HWA is not worth the money you pay for it.

We have had this warranty for two years with only 1 claim on April 20th. They sent a technician out who diagnosed the water heater as needed to be replaced. HWA did not approve the repair and told their chosen plumber to perform a repair. He refused, so they "reassigned" the claim. 48 hours later they could not find another plumber to come out so they turned it over to me to find the plumber; I bought the warranty so I did not need to do this. I found a plumber who recommended a replacement. They kept telling me that the plumber did not provided details they needed. For several days I received emails saying they needed more details from the plumber. On a phone call, the HWA rep told me the plumber was not being honest and had not provided details.

Our AC went out the very first time we used it this season. I filed a claim, and after waiting for them to find someone to come out they sent an email saying that I could find a tech myself. I had them come out, covered the diagnosis cost and had the tech write a detailed report for them. Our claim was almost immediately denied, and they offered a scheduled call with a claims person that wasn't available for five days. We had to stay in a hotel during that time since our 9 year old couldn't stay in a hot house.

I specifically said DO NOT SHARE MY INFO. Before I could even read into the 3 providers in my area I had 3 calls. Within 5 minutes. This is WHY WE DON’T do “help”. The do not call list is. I didn’t even get a chance to read the 3 options I had. I didn’t even click on an option. This is totally ridiculous! It was also via Comsumer Reports ads! So I don’t know how to do this but I’m not going to be nice to ANYONE who calls my number, thanks a lot for nothing. I usually do not write horrible reviews but this is like a virus and the marketing world has been infected. I love marketing. I get it. But for God’s sake respect the fact that I did NOT click the box that said you could share my info. Please stop the madness. It doesn’t work. Not on me. Have a lovely day blocking people. I will. Amy

Their coverages are very limited and when you do have a claim it is impossible to get anyone to actually help you. The reimbursement process is ridiculous, you have to wait two days for one of their technicians to respond before you can hire your own person. Even after they allow you to find a technician, they may re-assign it to one of their own. In my case, their technician actually refused it but they assigned it to him anyways, which removed the option for reimbursement. When that error was fixed I had to wait another two days for the whole process to start over. The customer service reps were absolutely worthless at solving any problems and refused to transfer to anyone who could do anything to fix the errors. RUN AWAY FROM THIS COMPANY.

Do not give HWA your money. Do not allow your realtor to put a home warranty into your home purchase--it is not worth the money. Here's why: HWA doesn't cover ANYTHING, the contractors are garbage and you have to pay them $100 per house call, the HWA call center workers are combative, and the coverage denial appeal process is a joke.

The previous owners of my house had this warranty, so I’m stuck with it until it expires next month. They send out third party contractors to look at problems and will charge you $100 to just LOOK at the situation. Our bathroom had moisture issues & water leaking, we put in a work order (which got APPROVED) then contractors came out (7 DAYS LATER— so much for the 48 hour promise), we paid the $100 service fee, then HWA called us saying this is something not covered in their contract. Why approve our work order? They’re just money hungry and they don’t care about helping. Customer service is definitely outsourced as well, judging by their accent and lack of understand my questions when I try to get answers. Frustrating experience. Now that my warranty is about to expire they call every week to remind me. If only they were this persistent about my work orders!!!!

Worst experience ever. Long time customer with multiple contracts, after the acquisition by Choice Warranty - TERRIBLE. I just purchased a new home, immediately put under HWA Diamond plan. Sure enough, the Range pukes out and so does the dishware. I called in the range, never to be heard from again. When I called in the dishwasher, a couple of days later, they told me to find my own appliance repair. NOT part of the deal. I am new to the area and could not find anyone. When I did, per HWA's instruction, they WILL NOT PAY FOR SERVICE CALL. I have filed multiple claims and asked for Management review NEVER TO BE HEARD FROM. Totally terrible and not the treatment I have had for many years. One star is way too many for their service - I DO NOT RECOMMEND.

BUYERS BEWARE. This company does not cover anything as they have stated in their advertisement. I have been 2 months without a stove. I have been with them since 2016 never filed a claim until now. They ignore phone calls and emails. They are frauds.

This company is a nightmare! Stay away. It’s saddens me be I I have been a customer for 5 years. In these 5 years I have not had issues. Until this claim. They changed their claims management team. There is no manager or supervisor you can talk to, they put a request and they have 24/48 hours to call you back. I reported a claim for a washer not functioning, they gave me the 1 appointment available Wednesday. The tech advised the part was on back order. I patiently waited 1.5 and no news on the part. I called HWA and they said, "Oh you need to wait another week, once that week is completed we will look at what options there are ."

Long story short - we had a plumbing leak. Scheduled 3 technicians, each a no show. HWA offered us their Reimbursement Option since they were having trouble finding a tech. Fine, we called Roto-Rooter and they replaced the faucet. When the claim for reimbursement was filed, it was denied! Saying they'd have to pre-approve the repair. THIS WAS NOT STATED PREVIOUSLY. So I'm out nearly $400. But it gets better, air conditioning had a clog. They sent a tech out, tech wanted $75 cash. It's better to spend more on a premium with a reputable company than deal with this fly-by-night sham of a business! Renew my policy? KMA!

It was a very great experience, that I had with them. It was explain well and the service was not bad for the price. The Home Warranty was a great choice and I’m glad that I got it. The customer service was good.

I used Home Warranty of America. My freezer stopped working. First time a tech came out and took my money. He lied and said he couldn't contact the company over the weekend. Not true. After repeated calls and promises of multiple techs, nothing. I then asked the company to resend me the form for me to hire my own tech and they refused. They also refused to let me speak to a supervisor. My last conversation, I was told that after already waiting 2 weeks, that they would try another tech but not for 2 weeks. He told me that they don't do emergency work and they can do what they want because it says so in their contract. PS, this is an abbreviated experience.

I purchased a dishwasher in 2017 for $449.00 and it no longer works, on internet today, same dishwasher is $449.00, but HWA only wants to cover a dishwasher that costs $246.00 -- I cannot find even the basic strip-down model for $246.00. DO NOT contract with HWA - they DO NOT cover replacements like the my contract says. I have the highest cost/coverage contract.

I have made a few claims and every one has had an issue with the contractor assigned to my house. I am currently in my 3rd week without working AC system because the contractor ghosted us. They reassigned to another contractor who has now canceled on us twice. I called the warranty company and asked to speak to a manager and they refused and I was told I cannot speak to a manager there is no transferring or email or phone number. I assume I have to hire an attorney at this point. I will have to just call out a reputable company to fix the problem and sue the warranty company. I do not recommend this company. I will look for another company when the policy is up. I am glad the person who sold us our house paid for this one.

They will not help you, they do not care, they are not a good company. They are under no obligation to provide the service you pay for. They will give you the run around and all they will say is “sorry for the inconvenience”. They are not affiliated with any plumbers. They use Lowe’s but do not send the orders to Lowe’s you have to call and stay on top of it. They do not understand when you talk about what’s going on. They don’t know the difference between hvac system and dryer vents. You will spend a lot of money for very little satisfaction.

I have been paying them for over 5 years, I have the gold plan, which supposed to cover washer/dryer/ AC etc, pretty much the major appliance, which in their advertisement states “help you with thousands of dollars.” Lies!!! Every time I’ve called them they sent someone out paid 100, to get denied.. Same story “we don’t cover that part”. This company just takes your money and don’t deliver! Might as well save that money in a jar because these people will not help you! Honestly they are scammers in my opinion.

We had the Diamond Plan with HWA. Our dishwasher malfunctioned and caught fire, immediately knew it would be a write off. It took 2 weeks to get a service tech out to confirm this. It cost $100 for them to come out. HWA does not replace kitchen appliances anymore apparently? In lieu of replacement they send you money for the appliance, of which they don't send out anymore. They offered us $246 on a Lowe's gift card, the cheapest dishwasher Lowe's offered at the time of writing this is $410. Also us having to spend the $100 for the service it's really only worth $146.

I've held a policy with this company for over ten years and they were very responsive and had good customer service. They were purchased this year by Choice Home Warranty and the services has become dismal. I filed a claimed and the claim was approved over a month ago to replace a water heater. The water heater has not been replaced yet and when I inquire all they say is, "We're sorry but we're waiting on the water heater order to come in." Water heaters are sold at the local Home Depot and Menards. There is no excuse for taking over a month to resolve this issue. Just terrible where this company is going.

Have a claim open for my AC. The technician came out and said I had a bad compressor. Apparently that part can't be replaced so they have to replace the whole condenser unit. Every time I call they tell me they are waiting for information from the technician or the vendor or that the part has already been ordered. It's very hard to get a consistent answer from them and their reps have no sense of urgency to resolve my claim that has been open for awhile.

This is our first time buying a pre owned home. We had been in our home 15 days and an issue started with the septic. I got approved to get our contracted septic company out to fix and I would get reimbursed. After sending in all info for the reimbursement including the inspection that states the system was in working order they denied us and will not reimburse us. Stating it was pre existing. ANYTHING THAT HAPPENS IN A PRE OWED HOME IS PRE EXISTING!!! That is the purpose of the warranty. I paid EXTRA to cover our septic and they just don't want to pay for it. This company doesn't care about their customers. Their goal is to not spend money by denying claims.

I was forced to give this review one star in order to submit it. If given a choice there would be no stars. Whatever you do under no circumstances spend money on this absolutely horrible product that has no customer service, no willingness to fix anything, and every reason to deny your claim. They will send vendors who try to diagnose the problem and when it will cost too much, cancel the service ticket and send (or most likely not show up) another vendor. The entire business model of this company is to take your money and give you nothing in return except a headache, a lighter wallet, and broken appliances. DO NOT PURCHASE THIS PRODUCT.

When I first signed up back in 2014, HWA was great! Prompt service, no stupid questions, and happy results. However, a couple of years ago when I was redoing my kitchen, the gate valve on my hot water to the dishwater failed at 2 a.m. I called HWA and I could only leave a message (so much for 24/7 service), but after the third time a very tired voice answered. I tried to file a claim, but even though they could confirm that I was paying my monthly contract fee it was to an expired contract so they couldn't call out a plumber...I would have to wait until the day shift came in to get the contract updated and THEN they could call a plumber. Thankfully, a plumber friend of mine was able to help me out.

We have had this warranty for 3 years, a few months ago our oven stopped working they refused to have it repaired. Instead they gave us a check for $400 and claimed that was the national average price for an electric range, you cannot find any electric range even close to $400. Last week our water heater went out. It has been 5 days without hot water. They sent a service person from Total Plumbing out of Mooresville North Carolina. We paid $100 for the man to tell us our water heater needed replaced. We still don't have any idea when they are going to bring a new water heater and install it. Home Warranty of America says they are waiting for Total Plumbing to pick it up, Total Plumbing has told us they're waiting for it to be delivered so which is it? Bottom line is home warranty of America is useless and I do not recommend ever doing business with them. We are searching for a better warranty company that will not give us a run around.

I've been a customer of HWA for about 4 years now. HWA themselves, as a company, are actually decent. It is easy to submit a claim and their customer service is pretty responsive. I've submitted 2 claims with them over the time I have been with them. This is where the problems start. I'm not going to speculate why (though I can guess) the network of repair techs they send the claims out to is terrible. You're lucky to get a call back from any of them, one had reviews all over the internet that they took service call payment, said they would order the parts, then ghosted the customer.

When my A/C went out during the first hot week in May, I immediately filed a claim with HWA. I had no response all day, so called to check on it. Customer Service told me they would find and assign a technician who would be in touch. If no technician was assigned within 24 hours I would be free to find one on my own. Then, no follow up, no call, no email, nothing. So the next day I got my A/C repaired and submitted the bill against the claim I had opened. They denied the claim because repairs were not pre-approved. The Customer Service never mentioned the pre-approval process when explaining to me how this would work if they couldn't find me a technician. I wrote an appeal and never got an email response. Called to follow up and we told I had been notified of a manager who had been assigned and phone number to reach them. This was not true, again I received no email.

They are like most warranty companies. They will do all they can NOT to pay for the repair. Customer service is HORRIBLE. Poor people working for a company that can't provide the service that you need. Do NOT buy it, definitely a waste of money and your time.

Home Warranty Of America charges ridiculous prices for their services and for their deductible. I was with them for around six years and when I tried to cancel they told me everything was set yet they charge my card again. I had to call them back and tell them that I had canceled, "Why did you charge my card?" They responded, "Sorry something went wrong" so the second time around, they said they would remove the charge but that never happened. DO NOT GIVE HWA YOUR BUSINESS!!!!

I have been with them for two years. 1st year was ok. 2021-current, terrible. The technicians they use are HORRIBLE and don't know what they are doing. I have been without air for TWO months. It's has been 90 degrees and higher. I have had a LOT of no shows, reassignment and those that just simply refuse the job. One company finally came out and every time he fix one thing another "issue" pops up. Very long story short, after waiting days in this heat for each part (4/5 parts), it still does not work. Since they can't figure it out, I'm told it's "probably " the thermostat. HWA would not cover it. Fine. $250 I would need.

I filed a claim 2 weeks ago, my AC unit went out. They do not seem to care that the temperature has been over 90 degrees. They have not given me a breakdown of what needs to be replaced or fixed. They sent me an invoice that I would have to pay $1675. When I called to asked how much they would be paying, the representative told me that information was internal. Excuse me???? She finally told me that they would be paying $388. When I inquired last week on my status, I was told that the parts were ordered. Today I am told they ordering them today (liars). Which means another week without air. How does a company treat their consumers as if they are animals??? My advice to anyone willing to read/listen…RUN. This is not the company you would want to chose as your home warranty provider!!!

Worst company EVER!!! They don't honor their agreements and pull up notes that are from every conversation you ever had trying to trip you up, so they can tell you that whatever repair you want isn't covered. Only have one guy working there, too. If he's busy, you won't get a return call. Don't use them. Throw your money out the window. It would be more satisfying.

I called after experiencing problems with my water heater. Two days later still no call from a service technician. Had to call my own technician and pay to replace the water heater. First experience with this company, not happy with response.

This company is a call-center based sham. We signed up with them to be a provider of services. We did 15k+ in work and we have yet to see a single payment to us. Vendor/Provider support is non-existent. The only method of support is sending a message in their website. They then respond with a text messages. The responses often are not helpful, contain incorrect information, and are flat out rude. It doesn't matter if HWA issues you an authorization code to do the job - they won't always honor it.

I searched once for car warranty. I didn't want the way overpriced products. I was then sent offer from you for home warranty. I am an apartment renter all maintenance provided. I won't purchase any of your likely overpriced junk product ever stop trying to sell someone without a house a warranty for one. Is foolishness.

Good afternoon everyone. Hope all are doing well. Just wanted to share my experience with HWA/Choice Warranty. They are utterly worthless. Must be nice, for them, to have a Warranty Contract with a neat little clause (that they do not tell you about) that lets THEM offer you very little money as a Buy Out rather than actually Repairing or Replacing anything. Their Warranty is not worth the Paper it is Printed On. I highly recommend staying away from HWA/Choice. I actually thought with a "Warranty" if something went wrong they would either Repair or Replace the defective Appliance. Apparently I (as well as NUMEROUS others) were mistaken. Instead they offer you a "Buy Out" for little to no money and you get to deal with it, paying for most (around 70% in my case) yourself.

RUN FOR YOUR LIFE!!! First off, every time I call in to address issues with my claim (at least 15 times on one claim) I am transferred 5-9 times before getting to the proper department. I am NOT EXAGGERATING. Don’t use this company or you will live to regret it! So, I filed a claim a over a month and a half ago (currently 95 degrees in Texas) and when the AC tech told me the part was on back order from the manufacturer and would possibly not be available for over a month HWA refused to do anything to try and resolve the issue, even though I am disabled and heat will cause me to have migraines so bad I end up in the ER crying and throwing up.

I recently put in a claim in May 2022 for a repair for my tub water faucet. It took a week and a half for the claim to finally get picked up only for the technician not to show up due to not seeing the work order. I follow up the following day with CS to get in contact with the contractor who immediately came out. The contractor only has an hour to dedicate to the project due to I guess work order time allotted. It takes the verification department almost that amount of time to review the work order only to ask the contractor to "rebuild" whatever the issue was vs replacing the issue.

I was a huge fan of Home Warranty of America for years. They generally covered what I expected them to with fairly minimal hassle. Sometime last year things changed. The good service providers stopped working with them telling me they weren’t getting paid and I started getting the run around. On one claim it took over three months to get my washer fixed. Now I’ve been without the main burner on my cooktop for over a month and their story changes every time I call. It’s not worth the time, hassle, or money to work with them anymore.

I purchased a home warranty from Home Warranty of America (HWA) for the 3rd time. Previous years were ok. This year, when I had a leak under the kitchen sink that needed fixing, they said they couldn't find a plumber in my city, even though I live in a fairly large city with lots of plumbers available. So I had to go find one myself and they said they would reimburse me. I found one, had the work done, submitted the invoice that had some itemized things on it. HWA said it wasn't acceptable. I had to go back to the plumber and request a completely itemized document. I went to the plumber and the plumber said his office could send the estimate which is completely itemized but they don't send itemized invoices.

On my first two claims (microwave and washer), the company did a decent job of resolving my issues in a reasonable amount of time, although it did take several days to get a buy-out check. On my third claim, a refrigerator, it took 6 days to get a technician/repairman out to look at it. I had to make several phone calls to follow up on what their decision would be (repair or replace).

I am not sure what happened, but we were extremely happy with the coverage until last year. We had our refrigerator break down 3 times in the last 4 months. The last claim took 8 weeks and 6 of those weeks were waiting for HWA to approve the repair. I am currently on 80 hours waiting for a manager to call me after a "in the next 24 hours" promise. I am having to call EVERY day to get anything done! Save time and money and go anywhere else to get your home warranty... HWA has by far the WORST customer services I have EVER dealt with.

I am writing because of the dreadful service I have received and my inability to speak with someone that can address this issue. I was unable to find an email address or chat with a representative via IM. As an FYI, I was on hold or explained my issue for a combined hour & a half. I was transferred 8 times, hung up on twice, and given the same phone number to call (312-454-3330) twice. I was also told by a representative that they would take my phone number and that a supervisor would call me back in 30 - 45 minutes. This happened on 4/14 around 1 PM. It is now, 4/17 at 3:25 PM and I have not received a call back.

I just had the worst customer service experience of my life with Home Warranty of America. I was misled about how the service worked and encouraged to take an action that - by design (?) - put me in breach of contract. I called customer service to set things straight and was passed around to 2-3 reps each time I called. I was promised call backs from "Supervisors" on 4 different occasions. And it wasn't until my 9th call on my 4th day of follow up that I spoke to someone with the authority to offer me 1/6th of the coverage I was approved for originally. Do Not work with them. And Do Not let realtors contract with them on your behalf. If I could give them 0-stars, I would.

Home Warranty of America is terrible. They recommend terrible providers with awful ratings and if you try to find your own service provider, they will only cover a fraction of the cost. Customer service team is impossible to get in touch with and they keep passing you to other people until the call is finally disconnected. STAY FAR AWAY FROM HWA!

Trying to get reimbursed for work their service man made and asked if I would pay in full. In trying to get repaid they said the claim number they sent me did not work. I have emailed claim number, they still can’t find it and won’t reimburse me. Now I have to call another department, has been going on for over a month. People also promise to get back to me and never do.

I have been opening the claim since March, 8th 2022 until now, they have not solve my problem which is our water heater. At first, they sent their vendor came to my house and their vendor said my water heater could not be fix and need to be replaced because the part is not existing any more, after that this company told us "they will order the part"; as a result, I was waiting for 2 weeks and then I did not received the parts. Moreover, I gave them a call and they told me "the part is not manufactured and their vendor will come fix for us, but they need to break down from their vendor", and I was waiting for another a week, and no response from them. I was very upset and I asked them to give the option reimbursement so I looked for the vendor by myself and then the technician came and they said the same thing as their technician said; moreover, I sent all the information (such as breakdown parts and labor cost of installation) to this company.

I would give this company a -0 if I could. I have a home warranty through this company, which was purchased for $595 for one year. When I log in to my account, I get the following message: The obligor on this contract is AIG. AIG handles and pays all claims. Please call AIG at ** for all service inquiries. When calling said number, I am being told that my account is inactive due to non-payment. After being transferred to billing, I am told that the account is active and then I am transferred around until the call drops. This company is fraudulent and after-hours wasted on phone calls to no resolve, I want the money back. They are holding on to funds and can't/don't render services.

Noticed carpet by the shower was drenched with water and walls have molds. Called and filed a claim in November of 2021. Phone support is terrible. Was saying issue is not covered without even coming to check. Plumbing is covered but not shower. January 2022, tech came, looked at the area. Did nothing. Recommended to make a hole on the wall so he could inspect where the leak is coming from but he doesn't do that. He's a plumber. So we had to get a different guy for that job. Got it done with another guy. The guy was confused, why are we making a hole here when there's no pipes here? But he did as instructed. The tech came back, checked, said that there are no pipes (duh) and the leak is probably coming from the drip pan. So they left 2 big fans in the bathroom to dry off the carpet. We have a hole in the wall. And nothing happened for about 2-3 weeks.

This company is horrible. They should be investigated as Home Warranties are a SCAM. It is impossible to get anything fixed using a warranty. I placed a claim, and two weeks later when the technician was supposed to show, they didn't. I found out the claim was never placed and the technician never got the order. Spent hours on the phone only to be disconnected, transferred and disconnected and hung up on. All they say when you do speak to someone is, "I am sorry," but nothing ever is accomplished. I am still trying to get my issue fixed. HORRIBLE, Real estate agents should be ashamed for pushing these worthless Home Warranties as they are worthless!! These companies should be shut down as they are scams!

When we bought 2 warranties (One each for 2 condos we own) we were promised $50 Cash Cards for each policy. About 6 months later and 4 contacts with them we have yet to receive the Cash Cards. "They' keep saying they are sorry we haven't received them and they will put a priority on it." If this is the same service we should expect when we have an appliance problem I will NEVER deal with this company again. I truly believe this was just a ploy to have us buy their policies. I would think twice about dealing with this company.

Worst Co. I’ve ever dealt with! The CS Dept. are the most incompetent people I’ve ever dealt with. They will either place you on hold forever or hang up on you. 1 set me an appointment for 2 days back to back with 2 different companies, missed work 2 days in a row, the 2nd appointment was a no show, called appliance co directly with never answers phone just tells you to leave a message and someone will call you back, takes almost an hour to get the HWA representative to escalate the situation & their response is that someone will call are you back from that escalations department & no one does. I asked for the cancellation Dept & not 1 agent in 5 calls said they can transfer me. So I called back again for the 6th time & someone tells me they don’t have a cancellation department that she could take my name number and have someone return my call once again.

They DON'T have you covered. Don't do it. They increase your plan every year by at least $50-100. They lie and then when you ask for a supervisor they transfer you to music or hang up on you. On MY contract (the Marquise Plan, the most expensive one) it says CLEARLY states toilet bowls, tanks and mechanisms are covered. Flat out. Just "COVERED". What it doesn't say is "Unless it's broken". Like that game where you say "...in bed..." after everything someone says. But this time, you read your HWA contract and say "Unless it's broken" everywhere it says covered. Not staying with a dishonest company like this anymore. My advice is run away.

I am glad that my payment was finally able to be taken care of after all the outreaches. I am disappointed their customer service team was unable to do this simple fix without this complaint though. My hope is that training can be provided to the team to all overcome these concerns in the future.

We have had HWA for 2 years as it was recommended through our real-estate agent. We had a simple service call that went okay for a toilet issue and later for a pilot light that would not stay lit on our water heater. The real fun with this company begins when something needs to be replaced. Our water heater had a small leak, we placed a service request and a contractor came out who said the unit needed to be replaced. That was the last week of November. The leak worsened to where we needed to turn off the unit entirely about 2 weeks later. Every time we called to follow-up, they would tell us that the paperwork had not been approved and to wait 3-5 more business days. After not having hot water for 2.5 weeks (through Christmas and New Years), we finally called an outside company who came out the same day to give us an estimate and then completed the work the next day.