Home Warranty of America Reviews

HWA started off really well last year but I renewed and the call times have been super long. I didn't get one call back on one case which was a plumbing issue and they couldn't help fix another case. It was for an air conditioner that they couldn't get materials for, so they just gave us a cash-out option. It was less than I expected but more than what we paid in the warranty, so it paid for itself. HWA also helped us with a dishwasher and a dryer.

I had a little problem with a microwave. This was during when COVID first happened and Home Warranty of America didn't have a very good contingent plan in place for people to go home and for calls to get transferred to them. I couldn't get a response. I almost switched to American Home Shield because I had them in my old house and they were answering the phone. But things got sorted out. I bought myself a microwave and once everything settled down, Home Warranty of America sent me a check. I've had a good experience and I would recommend them.

Home Warranty of America's customer service has been good so far. It's just that I would not call the refrigerator repairman again as he wasn't very friendly and accommodating. It seemed like it was more of a trouble for him to come than anything. Other than that, the claim submission process seems to be okay for the couple of times we've used it.

I did two claims with HWA and it was a real good experience. Usually, someone calls me right back. They're quick and efficient. The contractors came out the same day and the issues were handled.

Everything's going great. I've had multiple claims and they were pretty smooth. One was for the furnace, one was for the dishwasher, and another was for the thermostat. I've had a few hiccups, but for the most part, everything was I pay my deductible and they fix my issue.

Home Warranty of America's claim process is very good. My refrigerator went out and the tech told me that the problem was a bad compressor. 'Cause the compressor would cost as much as a new refrigerator, they basically turned in a claim for me. HWA sent me a check for the value of it. And I went out and bought a new one. Going with a refrigerator for two weeks sucked but it was still a fairly painless process.

At first it was a little difficult 'cause I called Home Warranty of America and they told me they'd call me back but I never got a call. Once I got my claim in, it got resolved quickly. They sent a guy to do the estimate of the damages. He was professional and he knew what he was doing. My only thing was, I didn't know what fell under the warranty. Like I had a plumbing issue and my friends were telling me if it was a clogged pipe, then it might be my fault and they might not cover it. But HWA took care of everything and I was pretty happy about that.

My dealings with them have been good. I had two instances with air conditioning problems and both times, someone immediately got out a lot quicker than what I was thinking and they resolved the problems. It was great. I recommend HWA. I was able to get it on a rental house and I'm very impressed.

It's all good when I renew the coverage each year for my daughter. HWA lets me know everything, the benefits about the home warranty. My experience has been great.

Each time I had a problem with my house, Home Warranty of America was quick with getting someone out to respond, call, and make an appointment. They also follow up. Most of the time, the contractors are quick to come out and are always super knowledgeable. They always helped me and fixed the problems. They also don't overprice and oversell. They go, "This is the problem, this is what it is, and this is how we can fix it, and then this is the lowest cost we can get you." I've had a really good experience with Home Warranty of America. I like them and I'm happy with them. I even re-up with them.

I'm fine with my home warranty. It's valuable. You can't be too safe. Better be safe than sorry.

I'll start by saying that all HWA representative that I've spoke with have been pleasant and able to perform their jobs. I created a claim regarding my broken furnace (covered per contract). HWA issued a contractor on the same day via email. The contractor refused to work with HWA due to past disputes over payouts. I reported this to HWA. HWA said they would send a new contractor and gave the option to find my own contractor and be reimbursed. According to my written contract: HWA "has the sole and absolute right to select the Authorized Repair Technician to perform Service." Obviously I did not proceed to find my own contractor due to this verbiage. I've been waiting 10 days to be issued another contractor.

There was a blockage somewhere with the toilet and there was leaking through the ceiling downstairs. I called Home Warranty of America and they asked what was going on. I gave them the information and they asked for my policy number. They reached out to one company but that company was going to take a while so they ended up reaching out to another company. That company only took about an hour to get to my house and fixed the issue that same day. If anyone asks me about HWA, I would tell them that they're making a good choice.

I called them for an issue with the plumbing in the basement and they had someone come out pretty quickly. The contractor fixed the issue and was on their way.

I had a leaky pipe and the whole claim process went pretty terribly. The claim ​was originally put in on September 28th or 29th and no one has come by. I know they have two plumbing contractors that they work with here and I asked to not have it assigned to one of those contractors. They told me I don't get a choice and they assigned it to the contractor I asked not to be assigned.

A year ago, we did a request for our air conditioning and it ended up okay, but it took forever to get the equipment and install. We filed the claim in May and we went four weeks, the first of the summer, without air conditioning.

My garbage disposal stopped working and it took almost a couple of weeks for the tech to come. When he came, he did something to the garbage disposal and it worked for a month then it stopped again.

I've had a couple of issues with vendors that didn't know what they were supposed to do when they came out. For instance, we had an electrician come out for an AC unit that wasn't working. He said, “Well, this is not an electricity issue. This is for a plumber.” A plumber was then sent out and said, “No. Clearly, this is for an electrician to deal with.” I thought the electrician was an AC vendor, but we had to get another AC vendor to come out afterwards.

I am trying to get help from Home Warranty of America. I have filed a claim for my AC not working the way it should and after they sent a technician out here and he said this unit is old and needs to be replace. Claim was rejected for reasons being "wrong size unit and not covered". I called them back and brought the technician they sent on the phone who confirmed the unit needs to be replaced and still got rejected with the same reasoning. I have filed a BBB complaint and someone called me to be fair and get a second opinion which I said ok and she said will get back to me once scheduled.

I had somebody out to replace my garage door opener and all I had to pay was the service call. Home Warranty of America is a good company, and my rep, Tiffany, is wonderful. I am a Realtor, and I've used them quite a bit in my business with my buyers. The good experience with my buyers is how I happen to get a warranty for my own house.

Home Warranty of America has gone downhill since they were taken over by AIG. Being that I have multiple accounts with them, they are very confused when I call because they go by a phone number rather than an address. 80% of the time, they're putting in the claim for the wrong address. They have also outsourced most of their stuff to overseas so there's an English translation issue. There's a communication problem because they're not fully trained in spelling in English the way they should be. Also, their software system for the last two years has been an issue, so they need to fix their infrastructure for it.

I just bought my house and moved in. I got Home Warranty of America with my closing, and it's good. I've been very happy with getting my washing machine as well as my refrigerator fixed. However, my gas lines needed to be replaced, and they didn't cover it. They should be little more definitive about what they cover and what they don't. The listing said plumbing and electrical, but the gas line was part of the plumbing for the water heater.

My furnace was making a weird sound and wasn't functioning well, and Home Warranty of America ended up replacing it quick. It only took two days. With HWA, I like that I can have something looked at in a timely manner with minimal cost to me.

In process of suing HWA for selling a service then saying they can not do that service. AKA FRAUD! Should have known when sales rep refuses to give full name although they took my full name, number and address. BUYER BEWARE... USE ANOTHER HOME WARRANTY SERVICE AND STAY AWAY FROM ANY COMPANY AFFILIATED WITH DIRECT ENERGY.

Filed a claim with Home Warranty of America for a microwave repair on 8/21/21. The soonest available appointment was approximately 3 weeks away. At that time, the technician did come out and said he needed to order a part, a process which took another three weeks. When the technician came back out he said he could not take down the microwave that it was against their rules (something which I have since been told by representatives at Home Warranty of America is false). They informed me that if we took it down ourselves, they would come back out to install the part and informed me at that time that they would reinstall the microwave.

My experience has been fairly pleasant. I have not had to submit any claims yet, but the renewal of my policy was very smooth. I told my representative which program I wanted and I was signed up for it. The program is definitely valuable as it will help me protect my home if something were to happen. If my refrigerator goes, I can submit a claim and get help with the expenses related to that refrigerator. Go for Home Warranty of America. It's definitely worth protecting your home.

I'm pretty happy and pretty satisfied with the services that Home Warranty of Amerca offers at the moment. I call when I have a claim and I tell them what issues we’re having. I want to make sure that it's covered. Then, I provide them all my info and they do the rest in their system. Someone local will then contact me to schedule everything and make sure that we're secured for the schedule. The contractors have been good so far. Some of them are well-known. HWA has done a good job overall. They’re always accessible and everyone tries to understand issues that you deal with when you’re talking about equipment.

I’ve had to call on a few different things and sometimes, it's been great. But there was one time I was put on hold and then got hung up on. Then, other times, they seem to just take a long time getting back to me.

Home Warranty of America has been good. But the company they chose to do the work was garbage. The technician who was sent ended up flooding the back area by my fridge because they knocked some stuff loose underneath the fridge. So, that was fun. It would probably be beneficial HWA finds companies that don't have a one-star rating on all of their sites. Other than that, everybody there was on top of everything. They felt horrible about everything that happened. My rep Troy has been amazing and that's the reason why I stay. He's always able to help if there's an issue that arises with my clients.

I spoke with a rep a year ago when I thought that our water heater had gone out. Home Warranty of America sent someone out and they were able to take a look. The tech came very quick, so I was happy about that. He just realized something was turned off on it. My husband just renewed the warranty, so we're happy.

Home Warranty of America is not super-responsive and they cover very limited things, and pick-and-choose. When our well pump went out, it fried the outside outlet that it plugs into. HWA wouldn't cover the outlet, even though it was broken up because of the failure of the pump. So, we had to have an electrician come out and do it. HWA should not make us have them come out six or seven times to fix something before they cover it. It just seems like it's such a hoop to jump through. We're not going to extend our warranty with them.

Having a warranty through them gives peace of mind. The representatives have been helpful and move pretty fast when I call to make a claim. The water heater was leaking and they were pretty fast in getting a contractor out.

Home Warranty of America's process of getting the process going was not consumer-friendly. I didn't have a good experience talking with the person. She didn't seem to know about the system, and she asked me if I could use the manufacturer's warranty. The person came out to my home and told me he had to come back the next day. And he came back and just put up a thermostat.

Home Warranty of America's customer service has been good so far. Sometimes, the experience is not that proficient. We would want them to provide more details as to what they are doing. There have been situations when we thought they are not providing as much information. When you really begin, you'll see that something was not brought to our attention. I really felt that they shouldn't take us for granted. No assumptions and things like that should happen. When you try to get into more details, that's when they kind of say that they are not aware of. It's all about the level of expertise and work especially when we know that the claim is for this reason. We are expecting someone in that area to be able to also explain what they are doing, why it's being done, and how we can avoid certain things. I would also like to know what really happened and I feel like, as a customer, I have the right to know that.

With a refrigerator claim, I had to have three different guys come out. The first guy they sent out was a refrigerator repairman and not a computer guy. I understand our products have changed that much. But that's the only problem I had. Everybody has been nice and as a whole, I’ve been happy.

Poor quality of customer service and service in general. They make it overly complicated to get anything looked at even if it’s an emergency like a leaking roof. Their partners are low quality. I had the same microwave break two times within a little over a month and the service provider did not guarantee the work so I had to open a new claim and pay again to really fix the microwave. Do not recommend to anyone.

Doing claims to Home Warranty of America is super frustrating. We've had several claims since we moved into this new house, and it takes a lot of jumping through hoops and making calls for the company, and to the company, to get them to approve a provider. We live out in the country, so we have a well. Home Warranty would not cover it because we would have to send the motor to get like a diagnosis to see why the well pump motor died. But we'd have to pay it out of pocket and that doesn't necessarily mean they're going to cover the claim. To me, it was a bunch of baloney. It should have been covered.

My experience has been up and down, especially since the hurricane. It has been harder to get some of those claims done because service providers have been busy doing other things. So I've had a couple of problems with some claims I put in. Like a couple of months ago, my dryer was broken. But Home Warranty of America only had three people in the area that did that type of work for that type of dryer. So it takes forever to get fixed. And some of those people that were underneath the warranty weren't very responsive, which has been frustrating. If HWA had a bunch of people that do that work, then it shouldn't be much of an issue. But with my brand of dryer that I had, they only had so many people who worked on it. And we had problems with the parts and finding those. So if they had 20 people that did that type of work, it would be much easier. Things would have moved much quicker.

No hot water. Had been worked on a couple times over the past few years. Replaced with a new one within 2 days. Couple summers ago had to replace refrigerator & it took all summer. Had to use 2 coolers with ice all summer. Not a good experience.

Technician was very professional and pleasant to speak with. He quickly recognized the problem and made the repair. He seemed knowledgeable and was able to complete in less than 30 minutes including tips for future use. Not sure what else I can say but he did a great job.

Things went well at first. You let me use my service to troubleshoot why my ac wasn’t working. Then you hired someone else to do the work. That was fine, except no one sent him the paperwork on Friday, which caused me to have to stay in a hotel an extra three days. He did a great job and had a spare motor.

Made 5 claims on my fridge, ice makes and refrigerator not staying cold. My food went bad every time. I kept getting excuses and getting temporary fix, I should have received a replacement fridge after second and third claim. Problem is still happening.

They were horrible because could never find anyone in our area. Always wanted us to pay out of pocket first and maybe they would reimburse us. So waited our time and money with this company….so please check to see if where you live if they have contractors in your area.

AHS's process is not bad. We had a claim last year for our AC. The tech was in and out.

We've been very happy with Home Warranty of America. We just didn't get paid for one of our claims last year and it's kind of disheartening. It was for a furnace that was leaking. We have a certain kind of air conditioner that they cannot find anybody to work on it. Every time we kept getting somebody out to the house, they kept saying, “Oh, we can't do that. We can't do that.” Then, we got one guy who was so busy. Going through the home warranty is a process. He just didn't have time to deal with it, so he just said, “I'm sorry, I have too many clients right now. I don't have time.” We didn't get the furnace until October. So, it was through the summer that we didn't have an air conditioner. Then, we found somebody that could do it. They went through the process of getting everything approved, they talked to the adjusters and in the end, we never got paid back any of it. We still keep it because it's peace of mind for us.

There was a leak in the pipes in my home. The techs cut a hole in the wall and repaired the bathroom tub. They were done in a day. At first, I thought it was a sham because I had to pay the money upfront. Then the techs left and I didn't think they were gonna come back. But they did and they fixed what they needed to do.

I've put in two calls over the 14 months I've had Home Warranty of America. One worked out fine, the other one didn't. The contractors are not high level enough. One of the guys seemed like a local guy that, if it wasn't that HWA told me they were hiring him, I wouldn't have hired him myself. The other guy was from Sears. So, it was like a subcontract from Sears. The job was done, but I was not impressed with the contractors that HWA had on their payroll. If they gave us a couple of options that we can choose from so we can do our own research, or just have some heads-up on who would service us so if we didn't feel comfortable we can let them know. We want to make sure we have someone who is reputable.

Home Warranty of America would return your call the very next day and that was pretty good. Then, somebody would come out. But there's so much that's not covered and there's a limit of how much they'll cover. So, the warranty doesn't always cover the whole cost of what went wrong and they're always looking for the cheapest route. Other than that, there was one issue that I had with the air conditioner that went out. The air conditioner guy was a good person but he had to turn in his parts to them and they ordered it. And the parts that were coming in were wrong then the unit that came was wrong. So, it took them three months to get my new air conditioner.

Home Warranty of America is helpful when you need things that you never would have thought about. But my last furnace that I had problems with them, it was a headache trying to use my own personal contractor than the one that they wanted. The problem was when I always spoke with them, they really couldn't do much other than just talk to me. I told them what my issue was and they all treated it like, "Yeah, I hear you, but we can't do anything about it."

My original refrigerator came with an ice maker. But when I had to get a new one, Home Warranty of America didn't hook it up. I had to pay out-of-pocket with that but that was cool. Back in September, I got to put a claim in from my washing machine and for whatever reason, Home Warranty of America put in two claims and I got two different people contacting me. I didn't know who was who. Somebody called me and I was confused. The guy came out, looked at the washing machine, and said it was repairable. But then, Anderson Appliances told Home Warranty of America that they couldn't fix that washing machine.

Every time, if I called, Home Warranty of America gets the problem solved. Also, the technician is fine this time.

Home Warranty of America recently got purchased, so the whole process has changed and has become very difficult to manage. In the past, I would call in a service appointment, they scheduled an appointment, the person would show up, I’d write them a check, and it would be done. This time, I had to pay upfront, which was fine. But for three days, they said my payment wasn't processed. Then they found out, when they got it processed, that they didn't have any people. And they were going to try to let me do it on my own. If I called someone, it would have been easier. But because I made the claim online on a weekend, for some reason, it didn't get taken care of. Then they found someone but didn't tell me until the person called me back. And then I finally got someone four and a half days later.

The warranty is a benefit in case anything happens to like a water heater. You can buy a brand new one.

The absolute worst home Warranty company, the employees answer the phone and act like they don’t hear you so they can hang up. I’ve been waiting two months for my refrigerator to get fixed. This is an added stress to my life having to deal with these people. For every 3 people I talk to, only one person actually wants to help. As an agent I used to purchase home warranties through this company for my clients but now I will be leaving my review everywhere I can to warn people not to use HWA.

Home Warranty of America's claims process is reasonable to do. But it's frustrating because every time we put in something, it gets rejected. I would understand if it was a new warranty, there is nothing in the first 30 days that is covered. But this is a renewal of a 13-month warranty before. And twice now that we have entered a claim online, it rejects it and we always have to call. When we call, it goes through and they get it solved. But nobody's sure why it's rejecting it when we file it. Other than that part of it, it's okay.

For the first few years, our experience was very good, when it was a small company. Some of the contractors are really good, and some of them are okay. But since I don't know how many people have bought Home Warranty of America out, the service has become less and less. I'm considering not doing it next year, unless there is better service. We live in Chicago where it can go to 10 below zero, and we have a no heat call, it could take a day before someone gets out here and two or three days for them to get the part. Where years ago, they would have that done in a day or at the latest, the following day. So I'm unhappy with the service.

I've only had to submit one claim and everything was smooth overall. I'd recommend Home Warranty of America to a friend.

I've had Home Warranty of America since August of 2019 and the experience has been great. One time, because when I lived in Owasso and had a different home warranty company she had come for my dryer then, so it was a great experience. At another time, I called but never got a call back. They should call back to actually schedule someone. They should improve communication overall. That would be great. Other than that, my experience with HWA has been much better than the other one that I had for 15 years.

I have had HWA for 3 years. They are fire for plumbing or electrical problems, household appliances are an entirely different matter. My microwave stopped working last Sunday. On Monday I entered a clam online. By Thursday I had not heard from the service provider so I called the service provider using the contact information provided by HWA. The number was disconnected. After some google searching it appeared that the service provider was out of business so I called HWA.

I had a plumbing issue. Home Warranty of America sent someone to repair it. I had a clog in one of my drains that the tech had to rod out. The first tech was not right. HWA had to send somebody out to redo what that one said he did correctly the first time, but it wasn't. But the warranty is good for me. I'm not gonna come out of my pocket with a major repair and that’s good.

Appliances are going to fail at some point. So, it's just a smart choice to avoid having to pay $600. I only end up paying $60 to repair something. That's why we renewed our warranty. Also, the claim submission process is quick. My only concern is Home Warranty of America's obsolete directory. We waited for an entire week to get an appointment but nothing happened. We found out after calling the provider that they no longer work for HWA. I told HWA that they should update their directory. Other than that, the techs were kind and efficient.

The claim process was bad on two occasions. One was a water heater claim. HWA sent out a person and told me that they couldn't cover it because the device was still functioning. On the second claim, they sent out a contractor and he took a picture of the faucet. The tech told me that they wouldn't cover that because it was on the outside of my house and charged me 100 bucks.

I called the number, and Home Warranty of America asked me the specifics. If it was the plumbing, they would give me a recommended plumber, or if it was AC, they would give me another name. I called to make the appointment and schedule. I've had somebody come in and fix the refrigerator. And somebody come in and fixed the fan in the outdoor air conditioning unit itself. We never know, with the equipment that we buy in the house, how good it really is. But just in case there will be issues, I would be able to modestly mitigate them.

I had a claim for the garbage disposal and a technician came and fixed it. He took over a month to fix it and then, after he replaced it, he left the pipe loose and it was open. All the dirty water was going through the cabinet and I didn't find out right away. I called HWA and they said that they would have the contractors come over. The tech never showed up and we just left it like that. But our biggest problem now is the hot water that we don't have. I put in a claim for the hot water tank a month ago and it isn't resolved yet. My husband and I have been calling every day and they tell us they cannot find a technician in my area. It seems pretty weird because I live in a capital city. We feel so neglected. I understand that sometimes people cannot come right away but this matter has been taking forever.

I trusted my Realtor and she told me about Home Warranty of America. Being a widow and not having a spouse right now, I felt more comfortable buying a house.

I submitted one claim so far for my garage. From the website, Home Warranty of America gave me info on when to expect the contractor. And the text message gave me all the details, including the time and the company. HWA had a cyberattack and they leaked my data. But they provided me two years subscription for Experian IdentityWorks. Other than that cyberattack leak, I'm happy with them.

They came out for the air conditioning but Home Warranty of America didn't cover it. The issue was a capacitor. The warranty only covers if the air conditioner completely breaks. We're probably going to let the warranty drop because it wouldn't be covering anything unless the entire system goes, which is a few thousand dollars. The system that would be recommended to us that would be covered is a different system than the system that we would go with anyway.

I had a lot of problems with Home Warranty of America - with my washer, dishwasher, and the same problem is happening with my toilet again. But I just haven't had the fire anymore to deal with HWA, and I'm stuck. I'm still paying them. On several occasions, they said somebody would call me, but they never did. And when I asked for a supervisor, I couldn't get one.

We had a claim for an air conditioner that Home Warranty of America didn’t wanna pay for. They wouldn’t answer my calls. It was a 90-degree day. So, I got my own technician, which I got approved through them. But they still didn't wanna pay it. It took forever to get my money back. They finally refunded me for the AC repair. But once the warranty was expired, I never re-upped.

We've put in four claims with them and we are not happy with the coverage so far. Two of the claims were for our refrigerator's ice maker which was going out and they didn't cover parts on it. They only covered the labor. One of the claims was for the AC unit and they didn't cover that either. So, I'm not happy with that. Also, I had a clogged AC line in my attic and the technician called in and explained what it was. They told the technician it wasn't covered but that was not communicated with me. Better communication on what's covered and what's not would be better. Because I'm the one that's actually waiting on the repair to get done and ultimately paying for it. The service people were telling me one thing, and then the Home Warranty people were telling me a totally different thing.

I had a couple of claims last year that I filed in August. I called and called and just got the same runaround. “Oh, somebody will call you back.” Nobody ever called. I would wait weeks, and I would call Home Warranty of America back. “Oh, yeah. I'll have to transfer you to a different department. Somebody will call you back. We'll prioritize this, Blah, blah, blah.” I finally got a new stove but it took six months. Also, I had to pitch in $1,000 towards my new stove because the type I had was a JennAir and they told me that, “Oh, we can't pay for that.” So they gave me half of what it cost me to get a new one. I have thought about changing. And I talked to somebody a while back but they had it auto-renew, which I did not want it to so now I'm stuck in it until next August.

The woman who signed me up with Home Warranty of America was awesome. She felt bad because something happened to my credit card when they went to run it. The bank saw a $600 fix something transaction and at the time, there was a lot of credit theft going on. HWA kept running my credit card and it was getting declined and declined. They never called me about it.

I would keep using Home Warranty of America. We have opened quite a lot of claims with them and in those calls in the 20s, one call stuck out as really bad. The rest have been good from their standpoint. When things went sideways, they were available to help. It wasn't 100% smooth, but given that more different entities were involved between me and HWA, and vendors and vendor suppliers, we were without AC for a bit. That was the first real problem. Once we had an issue between four different parties, HWA assigned a more higher-level representative to help us out. She was on top of it, so that was great. I have a list of contractors that I don't wanna work with. So, I prefer to call in rather than go through the automated system because I can request some contractors that I've worked with successfully.

I usually call to submit claims and it's good. Having a home warranty is safe for me so I can save if something major happens to my house. Just the insurance.

The warranty is good to have, because if I call the plumber, it would cost me hundreds of dollars to have things fixed. It went up. But at the time, it only cost me 50 bucks. But where I'm living, and it has been a lot of plumbing issues, my experience has been horrendous. The contractor that Home Warranty of America uses, Hogins Plumbing & Heating, are very busy. It's a father daughter team. The daughter is quite young, but still. And it can take sometimes weeks or months for them to finish the job. I understand it's one guy and he's the only one that takes the contract in Wasilla, Alaska. HWA should have more than one contractor in an area. So more than one plumbing agent or electrician that we can call for when things like that happen.

It's been a pretty good process with HWA. The only difficulty I have is I have more than one property and two of them are grouped under one account and one of them is under a different account. I'm not sure why they can't compile those into one account.

HWA's entire company is set up to misdirect and frustrate the customer long enough that they give up and pay for repairs themselves. Since buying our home 6 months ago we've filed several claims, and every time we have to constantly hound HWA and follow up about actually getting the issue fixed. On one occasion (after taking $75) HWA never even sent anyone to our house! Each representative will tell you that they can't find your ticket or your account and finally when that's done that they can't find anyone in the area to schedule a service. I live in a city of over a million people! And there's no electricians or plumbers you can call? Your claim will be denied on a technicality that it's a "modification" or a "previous improper repair". I wouldn't suggest to anyone to give business to HWA.

When we renewed our policy, the reps were nice but there was one thing that was irritating until it finally got fixed. It was when the card that I have it automatically billed to expired. When I was sent a new card, I had to call and give HWA the new card information but it got entered in wrong. I got emails about not having paid my bill once a quarter. Every time they fix it, it was fine, but then it would happen again. If they'd done it three times, I was getting two emails because two of them were still entered in wrong but one was entered in correctly. I worried that something was gonna break and we would not be covered. I asked them to check it and put the correct number on. Once we knew what the issue was, they were really nice. They deleted everything and started it from scratch. I haven't had any issues since.

We had a hot water heater which went and was taken care of promptly. The contractor was out that night. The benefit is Home Warranty of America dispenses out of pocket. The big one we had was the hot water heater. I've been satisfied with it so far. We're gonna keep going with the warranty because it's an excellent idea for any homeowner to have.

The claim was for a stove that went down. It was a specific type of item so we had a difficult time finding a tradesperson that could work on that. But in the end, we gave up and Home Warranty of America just gave me a settlement check, which I wasn't happy with because it was half of what the thing was worth. But add in depreciation and all that, it worked out. I had to go with a different and lesser model.

The dishwasher is not working. The first claim was back in 2018 and the person they sent out just put a band-aid on it. It's been since 2018 and it's still not fixed. If we try to call in and explain, they couldn't even look up the claims because they didn't have access to them. The woman that was trying to help couldn't explain it herself. I then asked to speak to a supervisor or a manager, to someone that could get me someplace, and she wasn't even knowledgeable in how to get that person to me on the phone. It's been a very tough battle. There's been at least $300 paid because every time there's a service call, it's $100. It's like the cost of a whole new dishwasher. That defeats the whole purpose of having a home warranty.

I've been with Home Warranty of America for a long time. It saves money. My issues were mostly with appliances and if they couldn't repair it, they replaced it. Also, the contractors have been good. They'd be on time when they say they're coming.

We have submitted a few claims with Home Warranty of America for AC and the big stuff. It usually takes two or three weeks to get anything done. It took several days before the AC was repaired. Sometimes the technician can come out, but in order to get whatever part replaced or repaired, it's usually a couple of weeks. Other than that, the technicians have always been very professional and qualified, and very helpful.

I'm going to cancel with Home Warranty of America. I've been having trouble with my HVAC and every time I put in a request, they can't send me a provider. I can't be without air conditioning when it's 90 degrees out in the summer, so I always end up using my own then I have to send receipts in. I then have to fight about that. I sent receipts in three weeks ago, and I had to follow up and say, "I already gave you $100 toward this. You couldn't find a provider. Here's my receipt." I have to keep following up and if I threatened to cancel, then they send me to retention. I'm just going to be done with it.

I am unhappy with the time that it took HWA to handle the claim for our Garage Door Opener. It took approximately 3 weeks to just get the claim processed to the vendor. Then it took about 1 additional week to get the Garage Door Opener installed. The time that it took to take care of our issue was totally unacceptable!

Home Shield was crappy and somebody at work used Home Warranty of America so I switched to them. They are a complete opposite of Home Shield. I submit claims over the phone, and HWA always answers very quickly. When I put a ticket in, they usually email me who the contractor’s gonna be. I haven't had a lot of claims with them, but the company has been awesome, while the contractors have been good. My neighbor on the left is switching to HWA after what he’s got now expires.

My last claim was a fiasco. It was very easy to initiate the process, but the service provider canceled on me. However, it wasn't Home Warranty of America's fault and they turned it around quickly, so I was very pleased. Up to my last claim, the contractors have been great. This was also the first time that I went through some issues. Before my last incident, I called and it was taken care of very quickly. This time, I went online and submitted a claim then I called a couple times.

I've submitted four claims so far and everything's okay, but Home Warranty of America needs more vendors to come out. They don't have enough.

I did a claim for my AC close to a year ago and they did the job.

Home Warranty of America doesn't always send us the greatest people, but everything has always gotten fixed. I liked the last people that were sent to us. The heating element on my unit went out, and the technicians were great. They went above and beyond what they had to do.

Home Warranty of America's pricing was better than the one I had, and they paid more for the refrigerant if the unit had to have refrigerant put in. Getting set up with them was easy and it's been some years since my last claim, but it was an okay experience. I set it up online.

The service with Home Warranty of America has been challenging. Their subsidy company, Direct Energy, has my external sewer and I had a sewer line that needed to be replaced. But the claim was not put in at the proper time, because initially, it was listed as a plumbing issue because there was water coming into my house and I had yet to be diagnosed.

Requesting service is easy. But every time I have a service connection or request a service, Home Warranty of America can't find any contractors in my area. So every single time, I have to pay out of pocket first, and then get reimbursed constantly. I wasn't going to re-up with them, but I did, just out of convenience. Their customer service could be better. To put a single request in, I put one in the next day, they tell you it takes 48 hours, and they'll contact you or they don't contact you. Then I have to call back, and then I have to create another ticket because they can't find a ticket or the notes weren't transcribed. So it's a repeated process. It hasn't been a good experience.

Home Warranty of America used to have where you could split the annual fee into three payments, and then just be done for the year. I wish they would bring that back. Now, it's either pay the whole thing or pay it monthly. I also wish that we could pay on the website instead of having to call in and pay. Our AC techs came from one of the claims that we did and we still use them annually. It looks like it's a bunch of smaller businesses, not like the bigger ones. They had to send a couple of people because they didn't do what they were supposed to do. On the last time, we finally got the problem solved. But for the most part, it's an all right service. Our warranty is good for when something goes wrong and that we have that to call to get the techs out. They went up on the service fee, but it's probably the times. Other than that, it's good to have that as a backup.

I can’t get an answer to why my monthly payment is coming out but NO ONE can find my account!! I don’t know what is going on but I need things in my home to be fix. You need a better system and people who can answer and fix the problem.

One time I tried to call about a claim and the company did not answer. I sent an email. It was not addressed. We ended up paying 550 for an issue that was covered by the insurance company.. This time around they asked for my deductible first then told me they can't find a contractor in the area so I have a claim open and they have my money! They never gave it back.

Company does not have good customer service. Not happy with them after being with them almost two years. Possibly will cancel service if not fixed. Did not resolve my issue well. Would like the company to resolve the issue but most likely will Not.

I think you guys did a wonderful job. Thanks for the work that you did on top my roof, you had the contractor to fine a system and he did, within a short amount of time. He came the day in which he said he would and finish the job. Thanks again.

I've had trouble getting quality vendors. They are not like a reputable company. They are like a company that only works with home warranty companies.

My house was getting old and things are gonna start happening. And to have someone say, "It's okay. We'll come fix it anyway" is very appealing. I had leaky faucets. The toilet was also leaking a bit and it was just drip, drip, drip. I called Home Warranty of America and the techs were out two days later. They were courteous, polite, knew what they were doing, and I couldn't ask for any more.

Home Warranty of America has always been very easy to deal with. It's easy to get ahold of someone right away when you call. I had to call back once to get something scheduled. During one of my claims, I had to call twice to get something set up. I did a claim when my air conditioner went out and I had to wait two days for somebody to come out. The techs were able to fix the problem and that was good. I just renewed my policy.

I put in an HVAC and a plumbing claim with Home Warranty of America. Their claim process was adequate and seamless online. The technicians resolved the issue with my plumbing but not so much with the HVAC. The technicians identified all the issues then they reported them back to the Home Warranty. They identified the things that they would cover. After going back and reading over my coverage, everything that the Home Warranty covers were what they told me. That aside, every transaction so far has been great and so were the customer service and the technicians that were chosen to come out.

If you buy home warranty of HWA, be prepared that your account does not work properly. In my case I cannot file a new claim. I chatted with HWA, but the only thing they advise is to call their phone and file a new claim by phone. They do nothing to fix the problem. Of course, calling by phone takes a lot of time... So cannot recommend Home Warranty of America.

Company automatically retained my credit card on file without my knowledge and/or permission and then automatically renewed my home warranty without my knowledge. Submitted a claim on 9/8/21 regarding my garage door opener breaking. Customer service analyst said the opener would be replaced by Lowe’s. I would receive an email within 24 to 48 hours detailing the vendor’s name and contact information along with the date and time of service. I received said email which did NOT include any information as to the vendor assigned to replace my garage door opener nor the vendor’s contact number or the date and time of service. I called HWA and inquired as to the company/vendor assigned to my claim. I was given vendor’s name, contact information along with the date and time of service. I called the vendor yesterday, 9/7/21 regarding the claim. Vendor said he doesn’t work with HWA.

I don't like the service people that Home Warranty of America sends out to the house because they usually don't fix stuff and we have to pay for it. My husband helped fix the shower with the person that came out, so I don't know what I'm paying the warranty for. I also called in a claim for my stove and it is still messed up. The techs only fixed one burner then never came back to fix the front burner. I'm over it at this point. Home Warranty of America also messed up on my payment. It was an automatic payment and I went behind and paid again. They stated that I didn't pay when I actually double paid. Instead of calling about payments all the time, Home Warranty of America should make sure that their service people fix the things that need to be fixed.

I usually tell Home Warranty of America there's an issue and they give me a claim number. A vendor will follow up with me and take care of the issue within the same week. Home Warranty of America saved us a lot of money and I don't see us ever not having a warranty since we've had to file a lot of claims since we moved in our house.

I have a AC that intermate failing and most time is not kicking on when temperature is reached. I called for service. The technician came found the ECM module is intermate failing, and he has a problem find a parts from Lennox because the Covid. He try to use him spare parts, then found the model number is not the same. Then he decided to call the Home Warranty of America, after the long time calling he came back just want to collect his $100 check. I then contacted the company, they told me the technician said it's eventually will be bad, so they suggest me call back when really failing. I told them it's failing now and I also realized the technician took my check and ran. They said I can make a new case again, but I will have to pay another $100 if another technician says the AC is OK. What a joke.... I spend money twice ($560+$100) end up I still have to live with the intermate failing AC?

The contractor came out fairly quickly and our minor plumbing issue was resolved. Every time we had anybody come, they have always been good. We like keeping our warranty just in case something breaks. It probably pays for itself, but that's why we have it.

I'm paying for my warranty because I know it's a necessity. The very first time I used it was six months after I had it was my first incident. And I had some guys do some bathroom work to a toilet, and I had a leak. I paid my deductible, they sent someone out, he fixed the toilet and the sink. Immediately after they did that work, I had a leak through my ceiling and I could never get them back out. Home Warranty of America wanted to re-charge me to get somebody else. I almost canceled it, but it was paid up for a year. So, I had to pay another plumber to come and make the fix, even though I paid them.

Dealing with the Home Warranty of America has been gracious. Sometimes when they use the repair people, these repair people might not be the best. When the washer was going haywire, the tech didn't really fix it. It's still acting up. But HWA doesn't have any control over the repairs so I can't blame them for that. I'm enjoying them. For my peace of mind, if my air conditioner or anything goes bad, I know I have warranty.

Submitting claims is fairly easy online and I've usually gotten a callback pretty soon if there's something missing. The representatives have always been helpful and knowledgeable. I've experienced three contractors and they've been pretty good. Having this warranty is valuable as it gets peace of mind about everything that I have that's covered. Overall, I've been satisfied with the service I've been provided.

Our policy just finished. We had it for a year from the day we bought our house and then I renewed for another year because it would be helpful to have if something did happen, and I was waiting. Unfortunately, the microwave went out three days after our policy expired. That was frustrating. Other than that, it was fine.

I go online when submitting a claim and Home Warranty of America gives us the information who they're gonna send. But I have to do my own legwork to find out if that's somebody I want in my house. Mostly, it's been plumbing, and I loved our plumbers that we've had. I keep requesting the same ones. It's just that if they would give us the option to choose who we wanna use, it would be more helpful. The last time our plumber came, we had to wait a week, and we didn't have any hot water. I would still have used our plumber because we've had such good experiences with them, but if somebody could have got to us sooner, that would have been a better option. Also, our water quit working on the weekend. The home warranty just basically told us that they didn't care because it was the weekend. I would change as well because life just doesn’t shut down on the weekend and things happen at that time.

We had to use Home Warranty of America for a hot water heater situation and it was taken care of. Since our location did not have any approved contractors, we used our own contractor. There were some issues and it took a little longer than I anticipated, but it ended up getting taken care of. A warranty gives you peace of mind when you have a situation where you have something go wrong that you would rather not have to worry about.

The past claims I had with HWA were okay. But I'm having problems with my air conditioner claim. HWA couldn't find me an air conditioner person about three times. Then they told me to hire somebody because the first person that they hired did not want to do the work order and they couldn't find anybody in the area. So I called HWA again and they gave me the person that rejected the first one. So, it was kind of confusing at first. Why would they refer me to the person that didn't want to do the order?

The people that answer the phone don't seem like they are here in America. So half the time, they don't understand what you're saying. If you ask to speak to a manager, there's never a manager. Also, it takes forever for a contractor to come out and fix the appliance that was broken.

I was very disappointed with Home Warranty of America. I tried using them a couple of times and the rep that I spoke with gave me a really hard time as far as giving me details. When I had a garage door problem, I called Home Warranty of American before the garage company came out and I explained to the gentleman on the phone what was going on and he failed to tell me that they don't cover the issue. He wasn't clear on what parts the warranty covered and did not cover.

When I had to file a claim, I had to speak to one person, give all my information just for them to transfer me to somebody else to give them all my information. The guy came out to do a quote, then it took a couple of weeks for him to come back out and do the job. The whole process was a little unorganized. But the situation did get resolved and the contractor was really good at following up. I was given information about the contractor before they reached out to me. But as far as the process with HWA, sending out payment and approving the repair, none of that was communicated to me. I had to follow up on it on my own.

The vendor that came out for my claim was on time. Everything went really well. But I had a very unsatisfactory call with HWA today and I'm probably going to be looking for another provider.

My experience with Home Warranty of America has been mostly positive. I did have to wait for several months on one repair. We went back and forth with the repair company and Home Warranty of America. Eventually, it got sorted out. When I called to submit my claim, the reps seems knowledgeable and very friendly. Then they gave me the contractor's name and number. They also told me that the contractor would be calling me back. Most of their contractors were good. We only had significant issues with one of the contractors. They were non-responsive. I called Home Warranty of America and then they tried to resolve it with them. There are contractors they contract with that sometimes aren't the best. But overall, it's a good experience.

We were automatically being billed. And then we switched checking accounts. I called Home Warranty of America and switched over to the new checking account, but they started billing the old checking account. So, they cut our plan off. We used to be able to go online and make claims, so we didn't have to call in, but ever since then, we can no longer do that because this messed it up in our system and not fixed it. I've talked to at least six people to try to get it fixed but it's still not. And once we get the claim in, everything is usually fine. But the whole process is a pain. Also, some of the techs are good while some have not been great.

I used Home Warranty of America for just a garbage disposal repair and everything was good. I submitted a claim online and HWA sent someone out in an allotted amount of time. It was quick.

I've had Home Warranty for a few years now. I never had an issue with having people come out or getting something done so I kept on renewing. The last time that I got renewed, I noticed that prices went up a little bit. That’s a con. Other than that, the home warranty has saved me some money. Everybody was quick at getting back to me whenever I called and everything has been easy. I either get online or call the Home Warranty when I have a claim. They then have a contractor contact me. It's all good timing and I’ve never had to wait days. When a contractor fixed something, I never had to call them back out to do it again.

I put in a claim in February and they couldn’t find a contractor for me. In June they called me back and said for Me to find a contractor to fix the garage door because they could not get in touch with one so I did. They told me to just provide them with the receipt so I did. That was August. 6 months after I put in this claim. I sent them the receipt and now they are asking for all this paperwork that I don’t have and I feel if they did their job I would not be going through this. I paid for the top of the line plan and I feel that I’m not getting what I paid for. If this does not get fixed I will not be renewing it when it expires.

The people who had the house prior to me already had a contract with Home Warranty of America. They let me continue the contract that they had, and I just switched over to myself after I paid off that contract. HWA's claims process is easy. I just go online and fill out the request and tell them what I need it for. Then they will send an email letting me know if they have someone available and the company that will be servicing it. The company reaches out to me and sets the date and time, and they come and do the service.

Overall, requesting service with HWA isn't difficult. They ask you many questions about your contract, your name, your cell phone, your address to verify. Then, after that, they just call whatever company will do the fix and it works very well. But then, I tried to get pricing for my second house and they didn't really follow up. Maybe they could offer a better deal if you have one house versus two houses or three houses versus two, like a multiple-house policy.

Called and made claim on leaking garbage disposal. At first about two day later Abe's plumbing gave me a call and said they can do only two week away and not even time choice of my frame, so I called claim dept. and ask for different contractor, which they did. Same again, but this time I got text message to change appointment time, which I did and missed the work for that four hour window. Again when the four our window was over, I got a text message saying that my claim was finished and closed. What?? The plumber never showed up and I get the message saying it's done?? I called again which was 8/20/21 Friday, again they would say they would call me back but they didn't.

When I got my water heater broken, it took three weeks to get approval with HWA, which blew my mind because I live in Alaska. With no hot water, it's crazy. First, they got it and then they got it preapproved. They called me and gave me options. They said, "Okay. Let me give a callback," because it was a significant amount that they weren't covering. Then after that, when I called back saying to go ahead, now they said, since it's such a large amount, it needed to get approved. Took about a week just to get something approved to fix my water heater, so I couldn't even schedule anything.

Every time I've used Home Warranty of America, I’ve always had a great experience with them. So, that's why I renewed it and kept it. I never had a bad experience with them. I did have at one point, when I first called them about the microwave, they were supposed to send out a different person to fix it, but they never came. So, that was the only problem. But that wasn't a problem ‘cause I called HWA and they just sent out somebody else. The customer service has always been good with HWA too. The guy who came out to fix the microwave recently was phenomenal as well. He fixed that thing in no time. It’s just that the plate ain’t spinning. That’s the only problem I have now. He told me that he was gonna contact HWA to let them know that there was another part that he needed.

I have been waiting since 5/25/21. It's now 8/25/21 to get my AC unit replace. I have paid two different companies to come out and NO RESPONSE from the Home Warranty. I will be taking this to the next level. VERY DISTURBING.

HWA is a great company to get. The contractors come out within three days and they get the job done. I'm happy with that.

I never heard from the AC company HWA assigned for two days and sitting in the Texas heat not having any AC, I called them. I asked when they could schedule an appointment and they said they were not going to. They said HWA owes them about $18,000 and until they get paid, they aren't doing any more work for HWA. I had to get on the phone and get ahold of people. HWA said to tell the contractor to send them an email and they would check into their accounting stuff. I had to pay for the company to come out and look at the AC out of my pocket, to tell me what was wrong, and have them put Freon in my AC for it to run on the emergency cycle. I did that for two weeks until they finally got payment. I had to help that bill get paid before the company sent somebody out to fix it.

I bought a ton of homes and different properties. I've moved around a lot with my job and tend to use HWA all the time. They tell me what they can do pretty upfront with what's covered and what's not and if it's not, they don't waste time by calling somebody out and paying a deductible to find out it's not covered. They're sometimes not transparent with the electrical components. But if it's there, then the process is fairly simple, other than trying to match up a schedule with a repair person, which depends on how busy your schedule is.

The website could be improved a little bit. The placing of items on the website could be better with showing up the old accounts. Also, looking at claims, sometimes, I get logged out and then I would have to call to find out what's going on. Also, they should have taken care of my emergency situation much more seriously. For example, in summer, we have a conditioning system that's not working. The speed at which that claim needs to be resolved probably needs to go up so that I wouldn't have to call 10 times and remind, "Guys, this is summer, and the AC is not working,” or “This is winter. The heater is not working.” But overall, they have exceeded my expectations. I had very low expectations because I heard a lot of stories with the warranty companies not paying on time or giving some excuses not to pay and they have exceeded my expectations from that perspective.

Sometimes they contract suboptimal people but they're usually pretty quick to remedy things. They could check up on the contractors that they use. I don't think they do a whole lot of vetting and it ends up hurting their customer base and their opinion. Other than that, they save me a bunch of money. Also, they're a little bit cheaper than other companies for similar services and they have a couple of things that I wanted that other companies don't.

Been without a dryer for over 5 weeks, may have to go new one on my own. No response from HWA like I was expecting. Very disappointed, the service provider stated he called to get replacement but instead was told to order parts.

HWA does a great job. We had two occasions where we needed them right in a row and it went very well. They went above and beyond and we were very pleased.

When I need to make a claim, it's pretty seamless. I make a phone call to the phone number on the little packet they gave me and usually, they have someone out to identify the problem within 24 hours if it's serious. The contractor evaluates the issue - whether something needs to be fixed or replaced. So far, we've had two appliances replaced with them and other than the wait time to get the merchandise, it's about as easy as I could ask for.

Submitting a claim is long and arduous. They have somebody on there to verify me and then they transfer me and I wait all over again. Then I have to be verified again. Also, over the last years, they have not covered the claims like they did initially so I wouldn't recommend them. But the contractors have been good.

Recently my AC unit stopped working and when I put in a request online to have a service call initiated I never heard back. When I placed the online ticket I also paid their service fee (this is in addition to the monthly fee.) I called the number on the contract and was bounced around, only to find out another company had my contract now. I was told by them it would be 3-5 days before they could likely find a provider and unknown when the provider would actually make it out. I was told I could start making calls on my own if I wanted faster service. The contract states within 24 hours I would be contacted by a provider. Their response was that they were overwhelmed and I should just do it myself.

We had a few claims with Home Warranty. There was an AC thing and the experience was good. But when we're needing help with something, the service could be a little bit better on the side of the actual people coming. We had a repair that was just done on our garage. Light doesn't work on the unit that the technicians installed. The door catches when it goes down. Sometimes, it doesn't shut on the first try and I gotta close it a couple of times. The technicians had to come back because they didn't plan correctly for the size of door that they needed or the length of the track that was needed.

I've only had to use Home Warranty of America a couple of times. But so far, it has been okay. I submitted a claim once online, and once on the phone. Doing it online wasn't very good because I had to follow up with the vendor. A scheduled time appeared when I submitted the claim, but when I followed up with the vendor and expected them to be here on a certain date, they had no idea that the claim was even submitted. They didn't get the notice. So there's something that needs to be done there.

Home Warranty of America's rep was well-informed, willing to share information and help agents wherever she can, and is always there for her customers. If you own a home, you need to have a home warranty. You never know when something will break. And instead of costing you thousands of dollars, it could cost you a hundred. I've had our air conditioning system go out twice. The first time, the guy said it would have been a $5,000 repair. And the second time, he said we would have had to replace the whole system because of somebody messing it up in the previous one.

We had to get service done to our air conditioner. We called the 800 number and then they said they couldn't tell us if somebody would be available until we pay the $75. Once I paid the money, they said they couldn't see anybody available for the next three to four days but I could send them the receipt and they should give it back in four to five days. It hadn't been like that where I got to pay before I even see if the schedule is available. They just changed that. I could have just found somebody else and send them the bill afterward. They shouldn't have wasted my time.

I couldn't figure out how to do my claim online to Home Warranty of America but luckily, I had a number to call. So, I called on the phone and somebody came out almost within a day. The tech was very professional. The service was great. We had a board and an electrical circuit problem on our air conditioner and they fixed it right away and I was very happy. They told me who was gonna come in my area and what to expect, and then that company called me and arranged the appointment. Go for Home Warranty of America.

I'm not too happy with HWA anymore. My air conditioner broke the beginning of last month, and I paid them $75 to send somebody out but they never sent anybody out, nor have they refunded me ever. I ended up having to go and find another company. But I've submitted before in the past and they've been able to get somebody. But in this case, they messed the whole thing up. They left me without air conditioner for two weeks, and at the same time, they even went ahead and increased my price. I spoke with them and they told me to hire the third party and then submit the claim, and they'll give me my money back because I ended up paying $275 to that company to come out here and fix the air conditioner. When I tried doing it, then, they said that they don't accept warranty claims. I'm most likely going to be canceling HWA.

I had a water heater issue that it was leaking and I called HWA. They found somebody for me locally in my area to do the job and explained to me about the payment, how it's gonna work and that there's a $100 fee. The guy came and ordered the piece because he needed to order the new water heater. When he got it in, he came, switched out my old one and got the job done. It took about a week, maybe shorter. The first time I used HWA was because that was the one that the lady who helped me find my house recommended. But when it came time to renew, I chose to renew with them because I was satisfied.

My recent claim was for my AC. It was hard trying to find me a contractor to come out mostly because of my area. But I like their customer service. They really worked hard to help me out.

We called due to a plumbing issue and needed someone to look at the "belly" under our house. The first person said she didn't have the right equipment so she couldn't help. The next person they scheduled didn't come out for over a week and also didn't bring the right equipment even though we specifically asked them to. They were supposed to come back out but never came, nor did they answer our calls. HWA was not helpful in communicating with the plumbers they scheduled nor were they helpful with finding another plumber. Highly dissatisfied with my experience with HWA and their partners.

HWA is a good company. I would recommend them. Their website is very easy to use. Logging a ticket is very easy and they respond quickly. So far, I've had a very good experience with the techs that came out. They've done their job well.

I have a lot of open claims with HWA that I still haven't gotten reimbursed for. I had a couple of dryers and air conditioning, and I have two microwaves open. They dispatched A&E Sears to come out and they took my $100 call fee. A&E never called in the problem and I never got the microwave fixed. I also submitted a claim when an air conditioning unit went out but Home Warranty of America didn't have any vendors. So, they said I could use my own vendor and I submitted an invoice to the customer pay direct reimbursement email.

Back in March we notified HWA that our HVAC was in need of repair, we did not hear anything back, We had a company ACTS, that we used for our yearly check up. The weather in south GA was over 90 inside the house as the unit would pull the fuse, and the AC would shut off. My wife was under quarantine, and has asthma. These living conditions were at best horrific. We finally called HWA and were told they were unable to find anyone, no one contacted us within 48 hrs, per the contract. Upon purchasing a new HVAC unit, we were offered 1200$. I emailed the HWA staff and said this was horrible as we have two houses covered by HWA. The HVAC cost was $5500.00. The HWA ended up paying us a total of 3220 .00. Not only was this embarrassing, we then we a renewal letter with a monthly increase of $30.00.

I've been waiting since June 25 to get approval for repair. Every time I call I get a different reason for the delay. I'm still waiting. At this point I don't know what to do. Doesn't say much for the integrity of your company. I'll just keep calling. But you demanded I pay the $75 upfront for the copay. Doesn't say much for your service.

Sometimes, the claim submission process of HWA can be a hassle. They’ll put you on hold for an hour, then they'll come back and ask you the same set of questions two times. I just don't like that. But my experience with the techs has been good.

I’m not too happy with Home Warranty of America. When I called to put in a claim for our hot water heater, it took them over a month to get somebody to come out here. So, we were without hot water for over a month. Then, the people that they sent out couldn't do anything with it because they weren't Bosch specialists. So, HWA ended up giving us $1,000. It didn't cover the cost of getting a new water heater though. It paid half of it. I thought when you had a warranty and something goes wrong, they fix it and I don't pay anything. But with this place, they took so long to get someone out to you and then they couldn’t do anything about it and they were only allowed this much on this. Warranty is supposed to take care of stuff.

The warranty was a long process. Around 45 days without A/C. The technician determined that we needed a new evaporator coil. We agreed on the price from the warranty people. Then the day before they came out I had to agree to another $1100.00 for misc. items, which was never mentioned before. After they replaced the coil, it turns out that it was only a leak in the line. They just ran the drain to go under our house.

It is now August 8, I called this in on July 13. I still do not have a garbage disposal in my house. I paid the $75 on July 13. The company you set me up with is out of Katy Texas, I live in San Antonio Texas, 150 miles away. They never showed up for the appointment I called them, I text them for days, no response whatsoever - I have probably spent at least 15 to 20 hours on the phone with your company, trying to get this resolved. It is supposed to be resolved on Tuesday. I called the company to see what time, that was two days ago, no response. I guess I should be happy that it's not an air conditioning issue. Worst experience from your company, y'all have always been great! I don't know what has happened, Possibly because y'all have merged with another company? The time I have lost cannot be replaced and just seeing this review, has got me upset, as I still don't have it fixed. Kindest regards, Sandy **

I called to set up an appointment to fix my dryer. No one ever bothered to get back to me. However you know how to charge my credit card every month for no show service. My dishwasher is broke and I would rather buy a new one than deal with this company.

Submitting with HWA has always been easy. The only time I had an issue, it’s not with the home warranty. It's with the people that they signed to come to my house. I had given them a window because I was home for the week. But they didn't respond to me till after my window had expired, so I had to cancel. When I finally got through, they must have been on another case. So that was the only problem I've had.

Most of our claims have been easy and someone's quick to come check it out. One of our claims, though, took a long time to get someone to come fix our dishwasher, so that was a pain. But the technicians are always very nice.

I had an issue with an icemaker that wasn't working. I paid my copay and Home Warranty of America fixed it. I really couldn't be any more happy. I started getting literature saying that the warranty was going to end. So, I said, “Well, let me go ahead and just continue it 'cause I feel like it's worth it.” The fact that if there are any repairs on the appliances in the house, which can be very costly, especially the air conditioning unit, that I wouldn't have to pay everything out of pocket, which gives me peace of mind because I am 17 months out from retiring from the military.

Part of the house wasn't heating or cooling as well as the other half. But it was because it was a crappy design. We've gone through Home Warranty of America two or three times and everything has been well. The techs were very good. Having HWA is good especially if you buy an older house.

Save your money or go with another provider - HWA will do everything not to reimburse you for your claim. I filed a claim on the morning of February 14, 2021 for a broken water heater in Houston. The contractor assigned to me by HWA rejected to come out due to "inclement weather" so I found my own contractor and had him replace the water heater and paid out of pocket.

The response time was great and I am happy with my claim outcome! The technician was on time and explained everything that was going on with my water heater. I’ve had this company since I purchased my house in 2013.

I usually don't have a good relationship with the reps over the phone. It's disheartening. Either they can't understand you or you can't understand them. They're not very helpful and they say they're gonna do something but they don't. They'll say that they'll call the vendors, but they don't. One of the vendors came to my house a couple of times and I asked if Home Warranty of America has called them and they said no. Sometimes, it's days before they'd call a vendor. It was a day or so, once for me, and after that, I called the vendor myself. HWA should call the vendor and take care of it because a person is already in distress about whatever they're going through with the home. So, they need to go the extra mile but they never do. The very first time I called in, I got a lady who was diligent. Other than that, they're not.

Most of my technicians have been great. If they haven't been, I've reported it, and HWA took them off my list of providers. The only time I experienced that was when I first started filing claims. But other than that, everything's been fine.

It’s been two weeks since I called & requested plumbing help with bathroom faucet. Our contract was renewed in June. No information was given that the new policy was that you had to pay the deductible ahead of time. Now HWA has had my $100 for two weeks & not one call about a plumber coming to help.

Every time I need to have a service person come out I have had to call my own company and then wait for you to send me a refund back. Sometimes I don't receive my full refund when it was your fault I had to call my own company!

We have had a service call open for about 3 months now and haven't got a call back to get our electrical issue fixed. When we first started using this company they were quick and responsive and gave us no issues and now it's the opposite.

My only concern is if I call Home Warranty of America, I might not be able to get anybody out until the following day. Other than that, I love the warranty and it's very beneficial considering the package that I have. I've already recommended it to co-workers. I have co-workers that had different home warranties by different providers and we all had different experiences. Some weren't too pleased with theirs. For me, I haven't had the same experience.

I used to submit claims online to Home Warranty of America but for some reason, I can't log in online anymore, which is a disappointment for me. So now, I have to call. But every time I called, I got a quick response. Things got resolved if I needed anything quickly or moved on to someone that was able to help me out right away. The contractors seem well-knowledged and all the experience I've had so far has been fair. The only time I had a bad experience was for my heating. HWA was gonna send out a contractor and the guy didn’t show up. I called again and I still had to wait about a week total or a little bit longer than that. But overall, it was a good experience. They tried getting me someone to come out and fix it. I have recommended HWA to other individuals who just bought homes as well.

My microwave wasn't functioning properly. I was happy with the claim process with Home Warranty of America.

We had problems with the air conditioner and the technician came out quickly but he diagnosed it as a maintenance issue and that we had to clean things that we didn't know we needed to clean. So, they did not agree to go through the warranty with HWA. We got another technician to go out and look, and he said that was definitely not a maintenance issue and they ended up going with it. So, it was a lot of back and forth. The rules were not laid out very clearly of what's covered and what's not and what you need to do. And all that was not great. The first time I put in a claim, I got upset with the customer service when we were trying to go through with that part of the claim. They were not understanding nor trying to help and they were set on what they were saying and didn't care about my side. I ended up calling back several times to speak to someone else because that certain person was terrible at customer service.

The AC wasn't working right and it wasn’t HWA’s fault but it was a week before anyone came. The AC is good and the tech said it needs to be leveled.

I had a home warranty before with another company and it was too expensive. A lady at work told me that she had Home Warranty of America. I switched over because it was cheaper. When I've called HWA, it was easy.

I've had some difficulty getting some things approved in a timely manner with HWA. We had no air conditioning and it was extremely hot. We had to threaten to get it approved because they just weren't approving it. They said, "It's got to go to here and this one's got to see it." It was over a week. Then another time, I've been referred to somebody who doesn't even work with the appliance that was needing to be repaired. So, then they referred me to another person who then referred me to a third person before I finally got someone who could actually come out and take a look at it. Then the last one which was for a plumbing issue, we had frozen pipes during the winter. They gave me a name of a person. I had called and left two messages to the plumber directly as well as HWA contacting them. But they never got back to me at all. I never called back on it because our pipes defrosted.

The air conditioner went out. Because it happened on the weekend, it wasn't until Monday before the AC company could come out and start the process and verify what was going on with the air conditioner. Then from there, it took almost a month and a half because nobody could figure out where my AC unit was at when it was shipped. But once everything was said and done, it's been fine ever since. Precision Air was great - their service, their reliability, communication. I would recommend HWA.

I have been a customer of HWA for more than two years. I had a very poor experience with a claim involving an electrical issue. The repairman was rude and condescending and said I would hear back when the claim was submitted. He wrote a report claiming poor installation of the circuit breakers and the claim was denied. I never heard back and I had to contact HWA to see that the claim was denied. Months of electrical issues later, I discovered that one outlet had water damage and short-circuiting the entire line it was connected to. I paid another company to fix the issue that was mismanaged and it was less than $25. I was not given a path to file a complaint and loss hundreds more in damages. HWA is staffed poorly by representative working remotely and calls are often dropped.

The claim submission process of HWA is good. I can go online and do it or I can call. I like going online because I can do that no matter what time of day it is. Things have been good with the techs that have come out as well. They fixed the problems I had a couple of months ago.