Home Warranty of America Reviews

Our policy just finished. We had it for a year from the day we bought our house and then I renewed for another year because it would be helpful to have if something did happen, and I was waiting. Unfortunately, the microwave went out three days after our policy expired. That was frustrating. Other than that, it was fine.

Submitting claims is fairly easy online and I've usually gotten a callback pretty soon if there's something missing. The representatives have always been helpful and knowledgeable. I've experienced three contractors and they've been pretty good. Having this warranty is valuable as it gets peace of mind about everything that I have that's covered. Overall, I've been satisfied with the service I've been provided.

We had to use Home Warranty of America for a hot water heater situation and it was taken care of. Since our location did not have any approved contractors, we used our own contractor. There were some issues and it took a little longer than I anticipated, but it ended up getting taken care of. A warranty gives you peace of mind when you have a situation where you have something go wrong that you would rather not have to worry about.

I go online when submitting a claim and Home Warranty of America gives us the information who they're gonna send. But I have to do my own legwork to find out if that's somebody I want in my house. Mostly, it's been plumbing, and I loved our plumbers that we've had. I keep requesting the same ones. It's just that if they would give us the option to choose who we wanna use, it would be more helpful. The last time our plumber came, we had to wait a week, and we didn't have any hot water. I would still have used our plumber because we've had such good experiences with them, but if somebody could have got to us sooner, that would have been a better option. Also, our water quit working on the weekend. The home warranty just basically told us that they didn't care because it was the weekend. I would change as well because life just doesn’t shut down on the weekend and things happen at that time.

The past claims I had with HWA were okay. But I'm having problems with my air conditioner claim. HWA couldn't find me an air conditioner person about three times. Then they told me to hire somebody because the first person that they hired did not want to do the work order and they couldn't find anybody in the area. So I called HWA again and they gave me the person that rejected the first one. So, it was kind of confusing at first. Why would they refer me to the person that didn't want to do the order?

The people that answer the phone don't seem like they are here in America. So half the time, they don't understand what you're saying. If you ask to speak to a manager, there's never a manager. Also, it takes forever for a contractor to come out and fix the appliance that was broken.

When I had to file a claim, I had to speak to one person, give all my information just for them to transfer me to somebody else to give them all my information. The guy came out to do a quote, then it took a couple of weeks for him to come back out and do the job. The whole process was a little unorganized. But the situation did get resolved and the contractor was really good at following up. I was given information about the contractor before they reached out to me. But as far as the process with HWA, sending out payment and approving the repair, none of that was communicated to me. I had to follow up on it on my own.

I was very disappointed with Home Warranty of America. I tried using them a couple of times and the rep that I spoke with gave me a really hard time as far as giving me details. When I had a garage door problem, I called Home Warranty of American before the garage company came out and I explained to the gentleman on the phone what was going on and he failed to tell me that they don't cover the issue. He wasn't clear on what parts the warranty covered and did not cover.

The vendor that came out for my claim was on time. Everything went really well. But I had a very unsatisfactory call with HWA today and I'm probably going to be looking for another provider.

My experience with Home Warranty of America has been mostly positive. I did have to wait for several months on one repair. We went back and forth with the repair company and Home Warranty of America. Eventually, it got sorted out. When I called to submit my claim, the reps seems knowledgeable and very friendly. Then they gave me the contractor's name and number. They also told me that the contractor would be calling me back. Most of their contractors were good. We only had significant issues with one of the contractors. They were non-responsive. I called Home Warranty of America and then they tried to resolve it with them. There are contractors they contract with that sometimes aren't the best. But overall, it's a good experience.

We were automatically being billed. And then we switched checking accounts. I called Home Warranty of America and switched over to the new checking account, but they started billing the old checking account. So, they cut our plan off. We used to be able to go online and make claims, so we didn't have to call in, but ever since then, we can no longer do that because this messed it up in our system and not fixed it. I've talked to at least six people to try to get it fixed but it's still not. And once we get the claim in, everything is usually fine. But the whole process is a pain. Also, some of the techs are good while some have not been great.

I used Home Warranty of America for just a garbage disposal repair and everything was good. I submitted a claim online and HWA sent someone out in an allotted amount of time. It was quick.

I've had Home Warranty for a few years now. I never had an issue with having people come out or getting something done so I kept on renewing. The last time that I got renewed, I noticed that prices went up a little bit. That’s a con. Other than that, the home warranty has saved me some money. Everybody was quick at getting back to me whenever I called and everything has been easy. I either get online or call the Home Warranty when I have a claim. They then have a contractor contact me. It's all good timing and I’ve never had to wait days. When a contractor fixed something, I never had to call them back out to do it again.

I put in a claim in February and they couldn’t find a contractor for me. In June they called me back and said for Me to find a contractor to fix the garage door because they could not get in touch with one so I did. They told me to just provide them with the receipt so I did. That was August. 6 months after I put in this claim. I sent them the receipt and now they are asking for all this paperwork that I don’t have and I feel if they did their job I would not be going through this. I paid for the top of the line plan and I feel that I’m not getting what I paid for. If this does not get fixed I will not be renewing it when it expires.

The people who had the house prior to me already had a contract with Home Warranty of America. They let me continue the contract that they had, and I just switched over to myself after I paid off that contract. HWA's claims process is easy. I just go online and fill out the request and tell them what I need it for. Then they will send an email letting me know if they have someone available and the company that will be servicing it. The company reaches out to me and sets the date and time, and they come and do the service.

Overall, requesting service with HWA isn't difficult. They ask you many questions about your contract, your name, your cell phone, your address to verify. Then, after that, they just call whatever company will do the fix and it works very well. But then, I tried to get pricing for my second house and they didn't really follow up. Maybe they could offer a better deal if you have one house versus two houses or three houses versus two, like a multiple-house policy.

Called and made claim on leaking garbage disposal. At first about two day later Abe's plumbing gave me a call and said they can do only two week away and not even time choice of my frame, so I called claim dept. and ask for different contractor, which they did. Same again, but this time I got text message to change appointment time, which I did and missed the work for that four hour window. Again when the four our window was over, I got a text message saying that my claim was finished and closed. What?? The plumber never showed up and I get the message saying it's done?? I called again which was 8/20/21 Friday, again they would say they would call me back but they didn't.

When I got my water heater broken, it took three weeks to get approval with HWA, which blew my mind because I live in Alaska. With no hot water, it's crazy. First, they got it and then they got it preapproved. They called me and gave me options. They said, "Okay. Let me give a callback," because it was a significant amount that they weren't covering. Then after that, when I called back saying to go ahead, now they said, since it's such a large amount, it needed to get approved. Took about a week just to get something approved to fix my water heater, so I couldn't even schedule anything.

Every time I've used Home Warranty of America, I’ve always had a great experience with them. So, that's why I renewed it and kept it. I never had a bad experience with them. I did have at one point, when I first called them about the microwave, they were supposed to send out a different person to fix it, but they never came. So, that was the only problem. But that wasn't a problem ‘cause I called HWA and they just sent out somebody else. The customer service has always been good with HWA too. The guy who came out to fix the microwave recently was phenomenal as well. He fixed that thing in no time. It’s just that the plate ain’t spinning. That’s the only problem I have now. He told me that he was gonna contact HWA to let them know that there was another part that he needed.

I have been waiting since 5/25/21. It's now 8/25/21 to get my AC unit replace. I have paid two different companies to come out and NO RESPONSE from the Home Warranty. I will be taking this to the next level. VERY DISTURBING.

HWA is a great company to get. The contractors come out within three days and they get the job done. I'm happy with that.

I never heard from the AC company HWA assigned for two days and sitting in the Texas heat not having any AC, I called them. I asked when they could schedule an appointment and they said they were not going to. They said HWA owes them about $18,000 and until they get paid, they aren't doing any more work for HWA. I had to get on the phone and get ahold of people. HWA said to tell the contractor to send them an email and they would check into their accounting stuff. I had to pay for the company to come out and look at the AC out of my pocket, to tell me what was wrong, and have them put Freon in my AC for it to run on the emergency cycle. I did that for two weeks until they finally got payment. I had to help that bill get paid before the company sent somebody out to fix it.

I bought a ton of homes and different properties. I've moved around a lot with my job and tend to use HWA all the time. They tell me what they can do pretty upfront with what's covered and what's not and if it's not, they don't waste time by calling somebody out and paying a deductible to find out it's not covered. They're sometimes not transparent with the electrical components. But if it's there, then the process is fairly simple, other than trying to match up a schedule with a repair person, which depends on how busy your schedule is.

The website could be improved a little bit. The placing of items on the website could be better with showing up the old accounts. Also, looking at claims, sometimes, I get logged out and then I would have to call to find out what's going on. Also, they should have taken care of my emergency situation much more seriously. For example, in summer, we have a conditioning system that's not working. The speed at which that claim needs to be resolved probably needs to go up so that I wouldn't have to call 10 times and remind, "Guys, this is summer, and the AC is not working,” or “This is winter. The heater is not working.” But overall, they have exceeded my expectations. I had very low expectations because I heard a lot of stories with the warranty companies not paying on time or giving some excuses not to pay and they have exceeded my expectations from that perspective.

Sometimes they contract suboptimal people but they're usually pretty quick to remedy things. They could check up on the contractors that they use. I don't think they do a whole lot of vetting and it ends up hurting their customer base and their opinion. Other than that, they save me a bunch of money. Also, they're a little bit cheaper than other companies for similar services and they have a couple of things that I wanted that other companies don't.

Been without a dryer for over 5 weeks, may have to go new one on my own. No response from HWA like I was expecting. Very disappointed, the service provider stated he called to get replacement but instead was told to order parts.

HWA does a great job. We had two occasions where we needed them right in a row and it went very well. They went above and beyond and we were very pleased.

When I need to make a claim, it's pretty seamless. I make a phone call to the phone number on the little packet they gave me and usually, they have someone out to identify the problem within 24 hours if it's serious. The contractor evaluates the issue - whether something needs to be fixed or replaced. So far, we've had two appliances replaced with them and other than the wait time to get the merchandise, it's about as easy as I could ask for.

Submitting a claim is long and arduous. They have somebody on there to verify me and then they transfer me and I wait all over again. Then I have to be verified again. Also, over the last years, they have not covered the claims like they did initially so I wouldn't recommend them. But the contractors have been good.

Recently my AC unit stopped working and when I put in a request online to have a service call initiated I never heard back. When I placed the online ticket I also paid their service fee (this is in addition to the monthly fee.) I called the number on the contract and was bounced around, only to find out another company had my contract now. I was told by them it would be 3-5 days before they could likely find a provider and unknown when the provider would actually make it out. I was told I could start making calls on my own if I wanted faster service. The contract states within 24 hours I would be contacted by a provider. Their response was that they were overwhelmed and I should just do it myself.

I've only had to use Home Warranty of America a couple of times. But so far, it has been okay. I submitted a claim once online, and once on the phone. Doing it online wasn't very good because I had to follow up with the vendor. A scheduled time appeared when I submitted the claim, but when I followed up with the vendor and expected them to be here on a certain date, they had no idea that the claim was even submitted. They didn't get the notice. So there's something that needs to be done there.

We had a few claims with Home Warranty. There was an AC thing and the experience was good. But when we're needing help with something, the service could be a little bit better on the side of the actual people coming. We had a repair that was just done on our garage. Light doesn't work on the unit that the technicians installed. The door catches when it goes down. Sometimes, it doesn't shut on the first try and I gotta close it a couple of times. The technicians had to come back because they didn't plan correctly for the size of door that they needed or the length of the track that was needed.

Home Warranty of America's rep was well-informed, willing to share information and help agents wherever she can, and is always there for her customers. If you own a home, you need to have a home warranty. You never know when something will break. And instead of costing you thousands of dollars, it could cost you a hundred. I've had our air conditioning system go out twice. The first time, the guy said it would have been a $5,000 repair. And the second time, he said we would have had to replace the whole system because of somebody messing it up in the previous one.

We had to get service done to our air conditioner. We called the 800 number and then they said they couldn't tell us if somebody would be available until we pay the $75. Once I paid the money, they said they couldn't see anybody available for the next three to four days but I could send them the receipt and they should give it back in four to five days. It hadn't been like that where I got to pay before I even see if the schedule is available. They just changed that. I could have just found somebody else and send them the bill afterward. They shouldn't have wasted my time.

I couldn't figure out how to do my claim online to Home Warranty of America but luckily, I had a number to call. So, I called on the phone and somebody came out almost within a day. The tech was very professional. The service was great. We had a board and an electrical circuit problem on our air conditioner and they fixed it right away and I was very happy. They told me who was gonna come in my area and what to expect, and then that company called me and arranged the appointment. Go for Home Warranty of America.

I'm not too happy with HWA anymore. My air conditioner broke the beginning of last month, and I paid them $75 to send somebody out but they never sent anybody out, nor have they refunded me ever. I ended up having to go and find another company. But I've submitted before in the past and they've been able to get somebody. But in this case, they messed the whole thing up. They left me without air conditioner for two weeks, and at the same time, they even went ahead and increased my price. I spoke with them and they told me to hire the third party and then submit the claim, and they'll give me my money back because I ended up paying $275 to that company to come out here and fix the air conditioner. When I tried doing it, then, they said that they don't accept warranty claims. I'm most likely going to be canceling HWA.

I had a water heater issue that it was leaking and I called HWA. They found somebody for me locally in my area to do the job and explained to me about the payment, how it's gonna work and that there's a $100 fee. The guy came and ordered the piece because he needed to order the new water heater. When he got it in, he came, switched out my old one and got the job done. It took about a week, maybe shorter. The first time I used HWA was because that was the one that the lady who helped me find my house recommended. But when it came time to renew, I chose to renew with them because I was satisfied.

My recent claim was for my AC. It was hard trying to find me a contractor to come out mostly because of my area. But I like their customer service. They really worked hard to help me out.

We called due to a plumbing issue and needed someone to look at the "belly" under our house. The first person said she didn't have the right equipment so she couldn't help. The next person they scheduled didn't come out for over a week and also didn't bring the right equipment even though we specifically asked them to. They were supposed to come back out but never came, nor did they answer our calls. HWA was not helpful in communicating with the plumbers they scheduled nor were they helpful with finding another plumber. Highly dissatisfied with my experience with HWA and their partners.

HWA is a good company. I would recommend them. Their website is very easy to use. Logging a ticket is very easy and they respond quickly. So far, I've had a very good experience with the techs that came out. They've done their job well.

I have a lot of open claims with HWA that I still haven't gotten reimbursed for. I had a couple of dryers and air conditioning, and I have two microwaves open. They dispatched A&E Sears to come out and they took my $100 call fee. A&E never called in the problem and I never got the microwave fixed. I also submitted a claim when an air conditioning unit went out but Home Warranty of America didn't have any vendors. So, they said I could use my own vendor and I submitted an invoice to the customer pay direct reimbursement email.

Back in March we notified HWA that our HVAC was in need of repair, we did not hear anything back, We had a company ACTS, that we used for our yearly check up. The weather in south GA was over 90 inside the house as the unit would pull the fuse, and the AC would shut off. My wife was under quarantine, and has asthma. These living conditions were at best horrific. We finally called HWA and were told they were unable to find anyone, no one contacted us within 48 hrs, per the contract. Upon purchasing a new HVAC unit, we were offered 1200$. I emailed the HWA staff and said this was horrible as we have two houses covered by HWA. The HVAC cost was $5500.00. The HWA ended up paying us a total of 3220 .00. Not only was this embarrassing, we then we a renewal letter with a monthly increase of $30.00.

I've been waiting since June 25 to get approval for repair. Every time I call I get a different reason for the delay. I'm still waiting. At this point I don't know what to do. Doesn't say much for the integrity of your company. I'll just keep calling. But you demanded I pay the $75 upfront for the copay. Doesn't say much for your service.

I’m not too happy with Home Warranty of America. When I called to put in a claim for our hot water heater, it took them over a month to get somebody to come out here. So, we were without hot water for over a month. Then, the people that they sent out couldn't do anything with it because they weren't Bosch specialists. So, HWA ended up giving us $1,000. It didn't cover the cost of getting a new water heater though. It paid half of it. I thought when you had a warranty and something goes wrong, they fix it and I don't pay anything. But with this place, they took so long to get someone out to you and then they couldn’t do anything about it and they were only allowed this much on this. Warranty is supposed to take care of stuff.

Sometimes, the claim submission process of HWA can be a hassle. They’ll put you on hold for an hour, then they'll come back and ask you the same set of questions two times. I just don't like that. But my experience with the techs has been good.

The warranty was a long process. Around 45 days without A/C. The technician determined that we needed a new evaporator coil. We agreed on the price from the warranty people. Then the day before they came out I had to agree to another $1100.00 for misc. items, which was never mentioned before. After they replaced the coil, it turns out that it was only a leak in the line. They just ran the drain to go under our house.

It is now August 8, I called this in on July 13. I still do not have a garbage disposal in my house. I paid the $75 on July 13. The company you set me up with is out of Katy Texas, I live in San Antonio Texas, 150 miles away. They never showed up for the appointment I called them, I text them for days, no response whatsoever - I have probably spent at least 15 to 20 hours on the phone with your company, trying to get this resolved. It is supposed to be resolved on Tuesday. I called the company to see what time, that was two days ago, no response. I guess I should be happy that it's not an air conditioning issue. Worst experience from your company, y'all have always been great! I don't know what has happened, Possibly because y'all have merged with another company? The time I have lost cannot be replaced and just seeing this review, has got me upset, as I still don't have it fixed. Kindest regards, Sandy **

I called to set up an appointment to fix my dryer. No one ever bothered to get back to me. However you know how to charge my credit card every month for no show service. My dishwasher is broke and I would rather buy a new one than deal with this company.

Most of our claims have been easy and someone's quick to come check it out. One of our claims, though, took a long time to get someone to come fix our dishwasher, so that was a pain. But the technicians are always very nice.

Submitting with HWA has always been easy. The only time I had an issue, it’s not with the home warranty. It's with the people that they signed to come to my house. I had given them a window because I was home for the week. But they didn't respond to me till after my window had expired, so I had to cancel. When I finally got through, they must have been on another case. So that was the only problem I've had.

I had an issue with an icemaker that wasn't working. I paid my copay and Home Warranty of America fixed it. I really couldn't be any more happy. I started getting literature saying that the warranty was going to end. So, I said, “Well, let me go ahead and just continue it 'cause I feel like it's worth it.” The fact that if there are any repairs on the appliances in the house, which can be very costly, especially the air conditioning unit, that I wouldn't have to pay everything out of pocket, which gives me peace of mind because I am 17 months out from retiring from the military.

Part of the house wasn't heating or cooling as well as the other half. But it was because it was a crappy design. We've gone through Home Warranty of America two or three times and everything has been well. The techs were very good. Having HWA is good especially if you buy an older house.

Save your money or go with another provider - HWA will do everything not to reimburse you for your claim. I filed a claim on the morning of February 14, 2021 for a broken water heater in Houston. The contractor assigned to me by HWA rejected to come out due to "inclement weather" so I found my own contractor and had him replace the water heater and paid out of pocket.

The response time was great and I am happy with my claim outcome! The technician was on time and explained everything that was going on with my water heater. I’ve had this company since I purchased my house in 2013.

I usually don't have a good relationship with the reps over the phone. It's disheartening. Either they can't understand you or you can't understand them. They're not very helpful and they say they're gonna do something but they don't. They'll say that they'll call the vendors, but they don't. One of the vendors came to my house a couple of times and I asked if Home Warranty of America has called them and they said no. Sometimes, it's days before they'd call a vendor. It was a day or so, once for me, and after that, I called the vendor myself. HWA should call the vendor and take care of it because a person is already in distress about whatever they're going through with the home. So, they need to go the extra mile but they never do. The very first time I called in, I got a lady who was diligent. Other than that, they're not.

Most of my technicians have been great. If they haven't been, I've reported it, and HWA took them off my list of providers. The only time I experienced that was when I first started filing claims. But other than that, everything's been fine.

It’s been two weeks since I called & requested plumbing help with bathroom faucet. Our contract was renewed in June. No information was given that the new policy was that you had to pay the deductible ahead of time. Now HWA has had my $100 for two weeks & not one call about a plumber coming to help.

Every time I need to have a service person come out I have had to call my own company and then wait for you to send me a refund back. Sometimes I don't receive my full refund when it was your fault I had to call my own company!

We have had a service call open for about 3 months now and haven't got a call back to get our electrical issue fixed. When we first started using this company they were quick and responsive and gave us no issues and now it's the opposite.

My only concern is if I call Home Warranty of America, I might not be able to get anybody out until the following day. Other than that, I love the warranty and it's very beneficial considering the package that I have. I've already recommended it to co-workers. I have co-workers that had different home warranties by different providers and we all had different experiences. Some weren't too pleased with theirs. For me, I haven't had the same experience.

I used to submit claims online to Home Warranty of America but for some reason, I can't log in online anymore, which is a disappointment for me. So now, I have to call. But every time I called, I got a quick response. Things got resolved if I needed anything quickly or moved on to someone that was able to help me out right away. The contractors seem well-knowledged and all the experience I've had so far has been fair. The only time I had a bad experience was for my heating. HWA was gonna send out a contractor and the guy didn’t show up. I called again and I still had to wait about a week total or a little bit longer than that. But overall, it was a good experience. They tried getting me someone to come out and fix it. I have recommended HWA to other individuals who just bought homes as well.

My microwave wasn't functioning properly. I was happy with the claim process with Home Warranty of America.

We had problems with the air conditioner and the technician came out quickly but he diagnosed it as a maintenance issue and that we had to clean things that we didn't know we needed to clean. So, they did not agree to go through the warranty with HWA. We got another technician to go out and look, and he said that was definitely not a maintenance issue and they ended up going with it. So, it was a lot of back and forth. The rules were not laid out very clearly of what's covered and what's not and what you need to do. And all that was not great. The first time I put in a claim, I got upset with the customer service when we were trying to go through with that part of the claim. They were not understanding nor trying to help and they were set on what they were saying and didn't care about my side. I ended up calling back several times to speak to someone else because that certain person was terrible at customer service.

The AC wasn't working right and it wasn’t HWA’s fault but it was a week before anyone came. The AC is good and the tech said it needs to be leveled.

I had a home warranty before with another company and it was too expensive. A lady at work told me that she had Home Warranty of America. I switched over because it was cheaper. When I've called HWA, it was easy.

The air conditioner went out. Because it happened on the weekend, it wasn't until Monday before the AC company could come out and start the process and verify what was going on with the air conditioner. Then from there, it took almost a month and a half because nobody could figure out where my AC unit was at when it was shipped. But once everything was said and done, it's been fine ever since. Precision Air was great - their service, their reliability, communication. I would recommend HWA.

I've had some difficulty getting some things approved in a timely manner with HWA. We had no air conditioning and it was extremely hot. We had to threaten to get it approved because they just weren't approving it. They said, "It's got to go to here and this one's got to see it." It was over a week. Then another time, I've been referred to somebody who doesn't even work with the appliance that was needing to be repaired. So, then they referred me to another person who then referred me to a third person before I finally got someone who could actually come out and take a look at it. Then the last one which was for a plumbing issue, we had frozen pipes during the winter. They gave me a name of a person. I had called and left two messages to the plumber directly as well as HWA contacting them. But they never got back to me at all. I never called back on it because our pipes defrosted.

I have been a customer of HWA for more than two years. I had a very poor experience with a claim involving an electrical issue. The repairman was rude and condescending and said I would hear back when the claim was submitted. He wrote a report claiming poor installation of the circuit breakers and the claim was denied. I never heard back and I had to contact HWA to see that the claim was denied. Months of electrical issues later, I discovered that one outlet had water damage and short-circuiting the entire line it was connected to. I paid another company to fix the issue that was mismanaged and it was less than $25. I was not given a path to file a complaint and loss hundreds more in damages. HWA is staffed poorly by representative working remotely and calls are often dropped.

The claim submission process of HWA is good. I can go online and do it or I can call. I like going online because I can do that no matter what time of day it is. Things have been good with the techs that have come out as well. They fixed the problems I had a couple of months ago.

My experience when submitting a claim with HWA has been satisfactory. I've had one issue before, but it's been rectified. And the follow-up service after that was excellent. The reps and techs have been very good. I will recommend HWA.

Signing up with HWA was easy. I did it over the phone with an agent. I've submitted two claims and they resolved them quickly. The service provided by their techs has been good too. I'm very satisfied.

It's been a great experience with HWA. They're fast with getting back to me and they take care of my needs. When we have a claim, we pay a $100 fee, and then the person who's coming give us a call to let us know that, "We'll be there at this point. We set up an appointment at this time," and they give us a call before they head to the house. They've been 100% great. When we had a claim for the refrigerator, we didn't know anything about it and the tech was very knowledgeable. I'm very satisfied.

So far, submitting a claim with HWA has been easy. However, the techs have been unresponsive. But I like that I don't have to pay fully out of pocket for it when something breaks.

I had a claim with HWA for my dishwasher and it was successful. The repair was done efficiently. It works now. The techs were professional and on time. I was quite satisfied with their work. But it took a long time between the time of the service call and the time that they were able to do the job. We had to wait. It was a couple of weeks that we had to go without the use of our appliance because of the scheduling issue.

I bought a house recently and the Escrow provided me the warranty with the Home Warranty of America. The air conditioner unit broke and I reached out to HWA. 2 months passed and no work done. It took 1 month to send a contractor to do the diagnosis and the report was sent to HWA. HWA reported that the diagnosis report is not in detail and asked for more information. The contractor sent the details back and no action taken by HWA.

Home Warranty of America sent somebody out for my water heater and they found out it needed a part under warranty. So, the responsibility was on me as their customer to find the part, buy it and call them back when we have the part so they could send the company back out to install it. The company came back out and put it in. But I didn't see how as a customer, it was all back on me.

Home Warranty of America's service is kind of shady because the people that they recommend have low ratings and scores when you look them up on the internet. We don't have confidence that they're going to send out top-quality people. The people they send out sometimes don't even show up. Some does a bad job. Once, I had to go back to the firm that they followed through as far as getting an air conditioner fixed. After going through all the loops, then they finally did come through.

HWA is a good deal, especially for a single woman. They're a good company, their service is good and they cover everything, there are no hidden surprises. The person who they sent out to fix my pool was very nice. But it was just weird because she worked out of her home, and she only had one guy that helped her and they weren't really like a legitimate business. But they fixed my problem.

In May of 2021 our home's refrigerator went out. We contacted HWA (Home Warranty of America) to file a claim. We did just that and by the end of May early June we had a HWA contractor come out to our home and do nothing. Late June they informed us that they did not have anyone that would service us and we would have to find our own company to come out. We did just that and by early July we had a contractor from Rogers, MN come out to our home and he determined that it would need to be replaced. I followed the email they had sent to my husband and I and gave them all the information that they needed. They then told my husband that they would be calling him back to set up a delivery date/installation of the new fridge.

I did not intend to renew Home Warranty of America for this last year. The cost so far have outweighed the benefits. Last year, during the summer, my air conditioning unit went out and I put in a call to them. It took me two and a half months to get the full air conditioning unit replaced. Granted that I got the full thing replaced but it essentially took the entire summer. I had a very bad experience with this company. It was very hard to escalate my call to any kind of management and I never got off the phone feeling assured that I was being taken care of. It was rough last summer. I had a dog at home and he was sweating all the time, and I had a girlfriend who moved in with me. So, our first three months together, we were sitting in some heat. So, it was not favorable.

I haven't had the best experience with HWA. None of the providers that they've assigned have really worked out. They're either nonrespondent or I've had to contact three different providers on one of the issues with them. Every time, it seems that I have to be the one reaching out and seeing. It's hardly the other way around whenever we get someone assigned. Supposedly, the provider will contact us, but we're chasing them down or they don't seem to know what the problem is. HWA should make sure that the providers that they send out have good ratings or are knowledgeable.

Typically, HWA gets the job done. I've always called them and tell them what's going on. But for some reason, I always get a recording when I call and then they get back to me within 12 to 24 hours. But when I had called to get my furnace fixed, nobody would ever show up. They sent this guy two years in a row and he never showed up. So in the third year, I finally complained and they went with somebody else. I also had an issue before where I ended up getting triple-charged by HWA. I did not like the fact that I had to wait up to six weeks for the refund on a debit card setup.

Home Warranty of America was doing really good until lately. They didn't have an electrician in my area so I waited a long time. Finally, they called me back and said I could get one and if it was under the warranty, they would reimburse me back. I never did it so I still don't have the lights in my bedroom. I also made a claim for my furnace. The guys came in in February and changed a blower on the furnace. My air conditioning work. But the guys said I still would need a new furnace. They had to get the number for the furnace and I haven't heard anything back from them. In the fall, I'm gonna have to call in and see if I can get a new furnace.

The claim submission process is okay and the techs have been fine. But I've had a lot of out of pocket expenses because they don't cover my issue.

We're having an issue with our current claim with Home Warranty of America and it's a frustrating situation. We've had good experience otherwise. But we haven't had a working stove since June and the company that Home Warranty set us up with keeps canceling and rescheduling. Randomly, our claim for the stove was canceled without our direction to cancel it. So, we now got a quote from the company that's supposed to come and look at our stove that won't come again till the end of this month. HWA is not attempting to find an alternate company. They only set us up with the one company.

Home Warranty of America is a terrible company. They outsource so you don't get anyone that understands anything. I'm going on two months and still waiting for my dishwasher to be fixed. The first time they sent the company out, the guy ordered all the wrong parts. I had to wait almost a month and a half for the parts to come in. When the second guy came to install the parts, they were wrong so he couldn’t install them. At that point, I called Home Warranty and asked for the $100 refund because the guy ordered the wrong parts, and I'm waiting longer for my parts. They told me they would give it to me but now they're saying no because the contractor did come. But I told them they didn't do anything.

We were very disappointed with our recent claim because HWA couldn't find someone that would come out in 48 hours. We had to go out of pocket to get our air conditioner fixed. They've helped us with two or three different repairs and so this was a shock that they wouldn't help us or couldn't find help for us this time.

Updated on 08/06/2021: I've already reviewed this company and gave a one star rating as CA requires that at a minimum. That review dealt with HWA/AIG's failure to make repairs to three separate home A/C claims, each of which dealt with a separate A/C unit, claims which were filed in April, June and early July. The April claim was closed after AIG acquired HWA, though the work had not been completed, and the unit is only working at 50% capacity. CA eventually posted the review on 7/26/21 at which time AIG/HWA responded by way of a CA post, though their response only dealt with the April claim. They asked for more information which was provided on three separate occasions, the last of response was on 7/30/21, a response which was provided six business days ago. That claim has yet to be rectified.

I used them for the icemaker in the fridge that didn't work. I went online to submit the claim and it was an easy process. They got back to me really quick. They saved me a few hundred bucks with the icemaker.

We wanted our HVAC checked out and HWA sent someone to come look at it. The contractor gave us some advice about it and showed us how the system worked. The system had some features that we didn't know about. So they showed us how to work it, and then everything was fine. When we needed to have someone come to the house and look at something, everything was good with HWA. The only thing is that the billing was a little strange.

Our kitchen sink faucet was leaking and worn out. All the bearings have gone to pot. Home Warranty of America's claims process was pretty good up to a point. I was talking to them, and the one guy that I was filing the claim with said that I could call someone else and they’d reimburse me. I told him that wasn’t gonna happen because this is what I was paying them for. If I was going to do that, I could have done it on my own and not pay them. I was starting to get ready to cut them loose if I had to go that way, but we came to an agreement. He said, “Well, it'd be a couple of days.” I said, “Well, I know. Every time I’ve had call-ins before, it had been a couple of days.” I don’t mind waiting a couple of days, but I didn't like what he was telling me. Other than that, the technicians who have come out have been great.

We've had a claim where we had to go with someone on our own then requesting reimbursement because HWA was taking too long to get somebody to come out. Now I'm submitting all the paperwork for that so that we could get reimbursed because we paid out of pocket. I've spoken with a couple of different people at HWA. Some of them were helpful and some were not. I've asked for a copy of my policy and I still have not received it.

They're great doing the claims. Every time I called, they give me people that come out and do a great job. So I've never had a problem with them and that's why I've been with them so long.

Over the years, my experience with Home Warranty of America has been great. We had trouble with the AC a little more than a month ago and it was kind of fixed it. But even the technician said, “It's not going to last. They're gonna have to replace everything now because this house is too old.” The AC worked for a while, but after a month, it broke down again. So we called and the same technician couldn't make it. Another company came out and the technician sent all the information. Since it’s more money than the warranty has to accept to pay, it takes a little longer. So we’re waiting on that. But that’s the only issue so far right now. Normally, the process is very quick. Once in a while, one of the third-party contractors is not too good or they take long. But then, they do it. Overall, I'm very happy with Home Warranty of America.

When I first went with Home Warranty, I was very pleased and it saved me money. But I've been very disappointed with my recent claim. I have multiple sclerosis, and I've tried to get my air conditioning fixed for weeks. They keep pushing it up saying they had to get somebody else but they can't find anybody. They still have no one, and it's a nightmare. Also, I’ve been trying to get my dishwasher fixed. Home Warranty previously sent a company that would work on my type of dishwasher. I kept that man's name and gave it to Home Warranty to call because my dishwasher was high-end, and they had trouble finding anyone. But they never call those people back. They just keep saying they can't find anyone. So it's been weeks of no dishwasher, and it’s over 100 degrees some days and I have no air conditioner that works all the time.

The claims submission process with HWA was very easy but the most recent company they sent wasn’t at the level that we’ve had other companies come in. Home Warranty said we were going to have an appointment on this day. Then the company said that we were gonna have to wait till the next week. When the guy came in, he said that it was an easy fix. He was on his cellphone and he waved like he was done. He was distracted by taking another phone call. So, when I went to turn the knob again on the stove, it wasn't fixed. I had to call and wait another week for another technician to come fix it. But HWA is a good company and they stand behind their policy and their customers. So, I have no complaints.

Submitting the claim over the phone was was very simple and easy. The last contractor I had was amazing.

Everything's been going well with HWA. The techs were professional and friendly and when I had a claim for the dryer, it was good.

The washing machine wouldn't drain out. I sent in a claim on July 19 and the vendor came out today. So it's been a week and for a washing machine, that's not good customer service. Water has been in my machine from July 19 until today. Home Warranty of America needs to do better with putting vendors in place because now, the washing machine is no good. It's not repairable. So now, I have to wait to hear from Home Warranty of America.

I had some difficulty requesting service from Home Warranty of America with the lag in communication and response time. I wouldn't recommend it to anyone else. The contractors are not the most reliable but I’ve not had any issues with them. Based on the issue that I ran into so far, I got some resolution at some point.

This Company is quick to take you money but not quick to help with a claim. I have filed two claims with them one for electrical (causing my well pump, washing machine and much more to continue to go out). They still have yet to send someone to my home for this claim and it's been about a month now, secondly one for my hvac system. My home has been hot for multiple days now and they stated again it would be 2 to 3 weeks before they can send someone. After calling and speaking to a supervisor they still have not send someone for my electrical and the person whom they got into contact with for my hvac stood me up and did not return my calls. When reporting this to them their response was we can try to set up another appt with them but it may be 2 weeks out. Finally they got the hvac person to come out and stated they don't even cover the basic motor for the unit!!!

The reps at Home Warranty of America try to be helpful but sometimes, there's nothing they can do. I like having the warranty around in case major things break but it takes a lot of time to get things fixed. Having more vendors associated so that you don't have to wait two weeks to get your refrigerator fixed would be awesome.

Ever since Home Warranty of America transitioned to a new system, they've been having a lot of issues with scheduling a technician. We have multiple contracts with them and when we call, I tell them to not send a technician to the house in another state because I'm assuming the person on the lines is not from the US. I used to be able to log in and submit a claim online. But now, since they got a new system, I'm not able to log in because they screwed something up with the email system. So when I log in, I could only see one property address and not the other three properties. I called to complain about it but it never got solved. They wanted me to use another email address to solve the issue. But that's just silly. The email address that I'm trying to use never worked. So I’ve never been able to successfully log in even with the other email account to put in the claim. So I have to call every time now.

I don't like the way they have a different person to come out every time I have a claim for my air conditioner. I've had to deal with this for six years in a row and Home Warranty of America is not handling it properly. Every year, I'm coming out with more and more money, and I've had to fix something on my air conditioner unit because they won't replace the whole thing. I'm always out of $1,000 to $3,000 every year. So I don’t understand the point of having them. They're taking my money every month, so when I call with a problem, they need to get the problem fixed so that I'm not having to come out-of-pocket every year for the same service. Also, the English of some of their customer service reps is not that great.

The very first time I got something fixed, there was some mix-up, and it took a couple of days. But for the most part, the service has been prompt, and HWA has covered more than my experience with previous warranty deals on other homes. The website could have been clearer as to how to submit a claim there. I didn't get very far on it, so I just quit and made a call instead.

Home Warranty of America would not pay for a service that was needed. Then any time I had an emergency, it took forever for me to get a contractor out here and they wouldn't let me use somebody that I knew. It was always some type of issue. I just have to wait until they could find one. When I had an issue with my heat, I needed somebody out immediately because it was in the middle of winter. It took them almost all day when I could have just got on the phone with somebody else and have them come out and then have them bill my home warranty.

I filed a claim on Friday because our AC went out. Home Warranty of America gave me a number of the company so I called them and asked if they had received the work order. They said they had not. So then, I called Home Warranty of America back on Monday and I was told that they had not sent it yet. But they would up it to an emergency status because the weather has been so hot. It had already been three days at that time. I was told that it would be sent by the end of the day on Monday. This morning, I called the service provider again that they assigned me and they said they still hadn't gotten it. So they called Home Warranty again and they basically have no info. They just said, “We're doing it as quick as we can.” But we're now on day five since I filed the claim.

It hasn't been a good experience so far with HWA. In the few times I've had the need to fix something, the experience has never gone smoothly. The last one that happened was they looked at the work that was to be done, and they told me that they cannot provide the full amount. They said that they couldn't find a particular label on that particular piece of equipment. Since they can't find that label on that equipment, it means they can't cover it. I eventually had to pay everything out of pocket.

I tried to make one claim on a plumbing issue of leaking pipes. It was time-sensitive and it just totally fell through the cracks. HWA charged me $100 fee upfront and assigned some plumber in a completely different state, so I had to cancel it. I just did it myself. Then it took a week to get my $100 credited back. I’ve had claims before on my washer and dryer, my hot water heater, a plumbing issue when I first moved in the house, and those experiences were all good, simple, straightforward, and got done. But I guess they changed their procedures and so this most recent one was a bad experience.

HWA put my account on suspension. Nobody knew why and nobody could fix it, so for five months, I was paying for services I couldn't use. It took seven or eight phone calls every single day for about a week for them to get it fixed. Then our latest claim for our air conditioner was a horrible experience. They sent somebody out here and he claimed nothing was wrong. Then within hours, my whole air conditioner broke down and HWA refused to fix it because they said there was nothing wrong with it. We live in Arizona, it was the middle of the summer, and they thought it was okay to just drop the ball and nobody cared. My family was without air conditioning for 48 hours, before I could finally pay for someone to come out because HWA wouldn't help us. Overall, my experience with them has been pretty sad.

I had an air conditioning issue. The guy went and fixed it. Home Warranty of America did what they needed to do. I've never had any issues getting what I needed done. I'm happy with them so far.

The claims process was quick and easy. It was painless. I was able to get an appointment on the exact date and time that I wanted to. The contractor that came out for the air conditioning unit was good. They were very helpful and informative. They gave me some tips on how to keep everything running smoothly too, so it was cool. The air conditioning unit has been working very well. I've had a couple of other claims in the past and I was absolutely satisfied. It was great service. I'm completely happy with HWA.

My limited experience with Home Warranty of America has been very good. I've never submitted a claim but for a little more than $50 a month, I have peace of mind. If my air conditioner went out, I’ll have to fork over a bit of money, but not $6,000. It's just like having health, life or homeowners insurance.

I've had HWA for over five years and it's been great going through the claims and getting people out. I only had one issue with them about something I asked to get done, and that didn’t happen. Other than that, the people that are sent are very professional and most of them are knowledgeable of what they need to do. Having the warranty is great. The good is especially when stuff go out. Normally, if you have an older house, it's very convenient and you save money 'cause usually, the stuff that goes out is expensive.

Most recently, I've utilized HWA for a drain back up in the basement. The tech was great and responsive. They did a good job of explaining to me the extra additional insurance I took out.

I just tried to change my plan, and it was a mess, trying to figure that out. It's also been two years since I've called anything in. Every time I've called, it's been a hassle that I'd rather not call unless it's a super-duper emergency. It took forever to get anyone to come out, and part of the problem is that there aren't very many contractors in my area.

HWA works out pretty well. The process was fairly easy. Every time I call them, they send somebody out. But I had one issue. Nobody wanted to come to my area. Even the people that were closest to me didn't want to come. So, they found some people that were two hours away to service my appliance that was broken at the time. I stay in the southern suburbs of Chicago and they had somebody come from the border of Wisconsin to service me twice. But the people that came out did a great job.

Every time I put a claim in, it is simple. I had a couple issues with refrigerators and Home Warranty of America had someone fix it. The week I moved in, my dryer broke, and they covered half of it because I've only been here for a few days. They weren't sure. They gave us a 30-day grace period, but overall, everything's good with them. The only claim that bothered me was for my garage door. I told them I broke a spring. They sent somebody to repair it, took my $100 deductible and said, “Home Warranty of America doesn't cover springs.” It would have been easy to tell me that over the phone.

I've had HWA for eight years and I've never had a claim until this year and it was terrible. My air conditioner went out and they could not give me a provider in my area. They tried twice, and one of them didn't go to the area. The next one didn't accept the work claim. So they had trouble finding a provider. Then, we got emails saying they were looking for another one, possibly five days. I said, “No. I'm in St. Louis. My air conditioner is out.” Finally, after nine days, they said that I could find an alternate person. So I did. They came out within three hours of calling them. Then I had to submit my invoice and, then I got an email saying that they would cover $500 or if I could send my invoice. I said I’d submit my invoice, which I did. It was $464.

The website of HWA is okay. I didn't have any trouble and I was able to re-up this year. But I wasn't happy with the excuses that they use for whatever the reasoning of why they deny stuff. I've only had to submit something once and it didn't turn out the way I wanted.

Home Warranty of America needs to offer more contractor options. We've had some people come over that didn't do anything. They told us a lot of things and when we ended up calling a different contractor, everything the other guy told us was wrong. If I call HWA beyond the hours sometimes, the people that pick up are generally the ones that are not as nice. I've had people that were very sweet, but I've had some people almost talk down to me, and I was just trying to get an issue solved.

I love the service of HWA. When I used it, it was an easy, swift process. It made life easier because there were no hidden gimmicks to use it. Then, I ended up calling my sister and I told her, “You're about to buy your house. Look into this.” And now, she has it. At one point, my microwave door wouldn't close. So, they had to come in and repair that for me. The dishwasher wasn't draining and they came and repaired that too.

Home Warranty of America helped me when I had a water heater went out, then when I needed a fix on a dryer, they were able to just reimburse me for one. They also did work on my air conditioning unit. It can take a couple of weeks for a contractor to come out but it depends. With my water heater, they were there the day of. On the other hand, my dryer was a couple of months' experience, but that was also part of a shortage.

We put in a claim with HWA for our AC. Since the last time we used the claim process, it's changed. It used to be, before, you log your claim and you can do everything online, which was nice. But now, it doesn't seem like you can do that. You have to call and then talk to somebody, explain your whole situation. The guy made it clear that they didn't have a whole lot of people that could come out at any reasonable time. It's summer, it's hot, and our conditioning isn't working. So he said that we could find our own people and have it reimbursed. He told me he was still going to work on finding somebody. That day, I had assumed I would hear something, but I didn't really hear anything. The next day, we couldn't really wait any longer, so we hired somebody to fix it.

It's easy to submit a claim. Just call up Home Warranty of America and they set up a person to come out. It's been convenient and they've been fast. They've expedited service on any issues I've had so far. All in all, I've had a positive experience and I'd recommend them.

Home Warranty of America's contractors have been fine. The couple I've dealt with seemed like mom-and-pop stores. They did good contractor work for them. It's just that when I have a problem, I hope it doesn't take a month to get someone to come and look at it. Last summer, I had an AC problem that took a little while to get anywhere with.

I’ve had Home Warranty since 2014. For the most part, they've sent professionals over for the in-home visit, but whether or not the few issues that extended from this were on the professionals or on Home Warranty telling the professionals to do as little as possible, I do not know. In terms of customer service, normally, HWA is good at being timely in getting someone out to find the problem. The issue I've had is the solution didn't always stick.

We've been with Home Warranty of America for 12 years, and for the most part, submitting a claim is pretty easy. It's all online. The customer service has gotten better, too. Recently, we had a dishwasher and a microwave die at the same time. And from the claim handling perspective on their end, submitting it and being responsive were fine. With the supply chain breakdown and the available products, it took a little bit longer than we would have liked. The contractors have been a mixed bag. We have had some phenomenal contractors and then we have had some that I would never want back in my home ever again. But we've had more good experiences than bad.

I've had Home Warranty of America for seven years. Some things went quick, while some didn't. It depends on what the problem was and availability. Usually, it only took a day or two to get somebody out. Unless I could just pick my own and then they get covered up after that, I don't know how they'd make it any easier. I would recommend them.

Putting in the claim is the simplest part and Home Warranty of America gets the vendor to come out. But once the vendor puts in their diagnosis, the follow-up on that takes forever. With the washer and dryer, they said they needed another opinion as the diagnosis wasn’t clear. Well, they needed three opinions of people until we were able to replace it. It took two and a half months. Then our washer and dryer is stackable. We have an LG on the bottom. They said we could order whatever and we ordered a GE. The GE appliance came, and then it didn’t stack with LG, so it had to go back. In the meantime, we're taking our laundry everywhere.

It's simple to submit claims to Home Warranty of America. The process kind of depends on the nature of the claim. We've had some that have been addressed pretty quickly, and other ones have been very slow, and some have been less than ideal. Their customer service is pretty challenging to work with, and they don't give out direct lines to follow up with a specific agent or a manager. Having contractors who have quicker availability would be good. Some of their contractors at least has gotten assigned quickly, but it has been three weeks before the contractor can get out. Making sure that whoever they're partnering with has that availability will help with the overall experience. As far as the contractors, they are very detailed. I would encourage people to really read the fine print about what's excluded because a lot of things that you're thinking would be covered aren't.

With the exception of one experience, everything has been great with Home Warranty of America. Usually, I submit a claim and they get it done within that same week. However, the last time we had the air conditioner claim, they took about three weeks to get it approved. As far as the claim process, overall, it's great. I try to provide all the information I can on the ticket. If they have questions, the contractor usually just calls me to make an appointment and asks and then goes over the details to make sure if I think I need a part, they can have it on hand. I just wish, on the internet, it will have the status of your claim. I wish that I could see the notes to see that my claim is moving forward or is doing something. But, so far, so good.

Over a year and a half, I haven't been able to file claims online through Home Warranty of America's portal system. It always has to be through customer service, so it's pretty inconvenient. Why have a website if it's not gonna work? I've mentioned this to them a few times, and it was always like, “Oh, I'm gonna send an email. We'll figure it out.” But there's never a follow up. My only care is that the claim gets through. So, after that, I don't care. But once I'm ready to file another claim, then I can't do it through the computer. I just keep calling through.

Sometimes the person that we called to arrange for somebody to come out and do it takes a while to get back. Then with our tankless heater issue, we had two or three people come in for that. Finally, we just disconnected the circulation pump and that seemed to work the best for that. But nobody knew what they were doing. These guys were just all over the map. We also had a refrigerator that the ice maker was the problem and we didn’t realize that the fans could have fixed that. But we didn’t do that. Then we didn’t have the roofing on our policy, which would have been nice, because we had golf balls hit our roof. We had to get somebody else to do that. But I signed up again this year.

Home Warranty of America's claim process is not the best. We've been jumping through hoops. I’ve had an air conditioner replaced and a furnace replaced. I was without heat in the winter when it was around 12 to 15 degrees. I have multiple furnaces, but I was without heat on my main floor for a month and a half on their doing. I needed to keep the warranty because I need it for the house, but every interaction I've had with them has been extremely difficult.

I have a problem with my septic tanks. I called Home Warranty of America yesterday and that's almost the third time the claim got filed under the wrong address (I have two contracts with them). I had to call back and it took almost two hours just to solve that problem. I thought that somebody put the right address in, and I paid the $75 fee, but they pulled them out now. This morning, the septic company called me and said they have a work order, but there’s also a cancelled order. I said, “That was for the wrong address. You should have another one.” “No, we don't.” I called back HWA and paid another $75. I was on the phone for one and a half hours and the rep just hung up on me. I called back again. The next one called me a **, and I had to pay another $75.

It's pretty easy to submit the claim, it just takes some time. Then I'm not always impressed with the contractors that are sent. Sometimes they're not always high quality. But if I ask for a different one, I can typically find one that will be satisfactory. If only HWA could have really good qualified technicians that come out to assess the problem. Nonetheless, they get the job done. It's worth it having them.

Home Warranty of America's website works well for me. Before a contractor arrives, I was given their name, potential dates and their telephone number. Overall, my experience has gone well so far.

I've been happy with Home Warranty of America. Three years ago, I had issues with my washer dryer, and they sent Sears out to diagnose it. After they figured out what was wrong, they ordered the parts on the spot before they even left my house, and then, they came back and put the parts in. Everything has been good to this point.

I've had this particular account with Home Warranty of America for a year but I was with them prior to this address and this account for eight years. It’s been a great experience every time. I've filed a claim with them once at my previous residence and once at this particular residence, and it's a straightforward process. You make a phone call to them and it goes from there. They are able to assist relatively easily. They put me in contact with the service provider. The contractor that they chose for some plumbing work that I needed done was outstanding. They did a good job.

Doing claims with Home Warranty of America is difficult because once you file a claim and they find somebody to come out, it may take two to three weeks before they reach you. I experienced that twice now, and it was an air conditioning problem. I've had to wait a long time just to get the service. I had to keep calling the person about it. Home Warranty of America could have more than one service company to do the service. I was gonna have somebody to come out, and they said, “Oh, yeah, you do that, then we reimburse you.” But they didn't know how long it’d take to reimburse me. I wasn't very happy.

Everything has been excellent to this point. I didn't have any problems when I called in my claims. The service was done the next day or within 48 hours. The contractors have been amazing and they've come promptly.

Some services that HWA provides have been very good for us. I don't have to pay full price for service when things break down and the response time is good. I'm not in a brand new house, so I have issues that show up. The plumbing service has been good. Our garage door malfunctioned recently and it was able to go through them and that worked well. However, we had a situation with our air conditioning last year, and that was horrible. It took a month to five weeks in order to get that situation resolved. I had to continue to work directly with the contractor that eventually came out and did our service to get it done through the home warranty. If the air conditioner goes out in the middle of the summer and you can't get timely service, that’s not good. Overall though, having a home warranty is a great idea.

Generally, the customer service of HWA is good. The last customer service agent I spoke with was very polite. But it was very clear English wasn't her first language. She also had a really bad stutter. I currently am unable to use any of the showers in my home and I filed my claim immediately after the 4th of July holiday. Because I knew that things happen over holidays and there would probably be a backlog of claims and I needed mine to be gotten to a little quicker, I called a follow-up on that and everyone I've spoken to at customer service has been very polite and kind.

If I had gotten to understand when the program with HWA was up before the year that it was up, I would have switched. It's been really not pleasant. We would get one person and then they would tell us one thing. Then we would get someone else, and they would tell us something totally different. When something big is wrong in the home, it's like, “We cover that, but we don't cover that part of it.” Or “We have this. But according to your contract, if you don't have this part, then we can't do that.”

They've covered the services that I've had requested. When the motor of my dishwasher went out, the coverage covered the repair and the parts. The tech that was sent out was professional. He was fine.

I've had service with Home Warranty of America for a long time, and it’s been good. The worst experience I had is where I had to keep on calling for updates, versus them calling me. That only happened on my last claim though. They said it had to go to their underwriting team then the next time, “Oh, yeah. It needs to go back,” and it hasn’t. My claim took a while and when it finally got done, they forgot that I have the better coverage that if I replace anything, it’s the Energy Plus. When they offered me whatever it is, it’s not even energy efficient. I said, “Hey, don’t forget, I have this plan.” They had to go back to submitting it for a review and I had to wait for that process again.

Overall, it’s been a fair experience with HWA. However, I don't like that now they make you pay a service fee upfront. Also, I did have a really bad experience that almost made me leave them. When the pandemic hit, I waited the whole summer and no one ever called to get the vendor out to fix the air. I had to keep calling them. It was to the point where when I had called them back, I might just go ahead and cancel it. I ended up having to get it fixed a year later because they said everyone they had was stocked up.

I’ve mostly been satisfied with the work. It's 75 bucks every time I submit a claim and somebody comes out. If you combine one or two things, even if it’s by the same vendor, they say they don't seem to like that.

It's pretty good value for your money. I had a contractor come out to repair a washing machine and the guy knew what he was doing. He had to order a part so he had to come back a couple of weeks later but he fixed the washing machine.