Home Warranty of America Reviews

Our kitchen sink faucet was leaking and worn out. All the bearings have gone to pot. Home Warranty of America's claims process was pretty good up to a point. I was talking to them, and the one guy that I was filing the claim with said that I could call someone else and they’d reimburse me. I told him that wasn’t gonna happen because this is what I was paying them for. If I was going to do that, I could have done it on my own and not pay them. I was starting to get ready to cut them loose if I had to go that way, but we came to an agreement. He said, “Well, it'd be a couple of days.” I said, “Well, I know. Every time I’ve had call-ins before, it had been a couple of days.” I don’t mind waiting a couple of days, but I didn't like what he was telling me. Other than that, the technicians who have come out have been great.

We've had a claim where we had to go with someone on our own then requesting reimbursement because HWA was taking too long to get somebody to come out. Now I'm submitting all the paperwork for that so that we could get reimbursed because we paid out of pocket. I've spoken with a couple of different people at HWA. Some of them were helpful and some were not. I've asked for a copy of my policy and I still have not received it.

Over the years, my experience with Home Warranty of America has been great. We had trouble with the AC a little more than a month ago and it was kind of fixed it. But even the technician said, “It's not going to last. They're gonna have to replace everything now because this house is too old.” The AC worked for a while, but after a month, it broke down again. So we called and the same technician couldn't make it. Another company came out and the technician sent all the information. Since it’s more money than the warranty has to accept to pay, it takes a little longer. So we’re waiting on that. But that’s the only issue so far right now. Normally, the process is very quick. Once in a while, one of the third-party contractors is not too good or they take long. But then, they do it. Overall, I'm very happy with Home Warranty of America.

They're great doing the claims. Every time I called, they give me people that come out and do a great job. So I've never had a problem with them and that's why I've been with them so long.

When I first went with Home Warranty, I was very pleased and it saved me money. But I've been very disappointed with my recent claim. I have multiple sclerosis, and I've tried to get my air conditioning fixed for weeks. They keep pushing it up saying they had to get somebody else but they can't find anybody. They still have no one, and it's a nightmare. Also, I’ve been trying to get my dishwasher fixed. Home Warranty previously sent a company that would work on my type of dishwasher. I kept that man's name and gave it to Home Warranty to call because my dishwasher was high-end, and they had trouble finding anyone. But they never call those people back. They just keep saying they can't find anyone. So it's been weeks of no dishwasher, and it’s over 100 degrees some days and I have no air conditioner that works all the time.

The claims submission process with HWA was very easy but the most recent company they sent wasn’t at the level that we’ve had other companies come in. Home Warranty said we were going to have an appointment on this day. Then the company said that we were gonna have to wait till the next week. When the guy came in, he said that it was an easy fix. He was on his cellphone and he waved like he was done. He was distracted by taking another phone call. So, when I went to turn the knob again on the stove, it wasn't fixed. I had to call and wait another week for another technician to come fix it. But HWA is a good company and they stand behind their policy and their customers. So, I have no complaints.

Submitting the claim over the phone was was very simple and easy. The last contractor I had was amazing.

Everything's been going well with HWA. The techs were professional and friendly and when I had a claim for the dryer, it was good.

The washing machine wouldn't drain out. I sent in a claim on July 19 and the vendor came out today. So it's been a week and for a washing machine, that's not good customer service. Water has been in my machine from July 19 until today. Home Warranty of America needs to do better with putting vendors in place because now, the washing machine is no good. It's not repairable. So now, I have to wait to hear from Home Warranty of America.

I had some difficulty requesting service from Home Warranty of America with the lag in communication and response time. I wouldn't recommend it to anyone else. The contractors are not the most reliable but I’ve not had any issues with them. Based on the issue that I ran into so far, I got some resolution at some point.

This Company is quick to take you money but not quick to help with a claim. I have filed two claims with them one for electrical (causing my well pump, washing machine and much more to continue to go out). They still have yet to send someone to my home for this claim and it's been about a month now, secondly one for my hvac system. My home has been hot for multiple days now and they stated again it would be 2 to 3 weeks before they can send someone. After calling and speaking to a supervisor they still have not send someone for my electrical and the person whom they got into contact with for my hvac stood me up and did not return my calls. When reporting this to them their response was we can try to set up another appt with them but it may be 2 weeks out. Finally they got the hvac person to come out and stated they don't even cover the basic motor for the unit!!!

Ever since Home Warranty of America transitioned to a new system, they've been having a lot of issues with scheduling a technician. We have multiple contracts with them and when we call, I tell them to not send a technician to the house in another state because I'm assuming the person on the lines is not from the US. I used to be able to log in and submit a claim online. But now, since they got a new system, I'm not able to log in because they screwed something up with the email system. So when I log in, I could only see one property address and not the other three properties. I called to complain about it but it never got solved. They wanted me to use another email address to solve the issue. But that's just silly. The email address that I'm trying to use never worked. So I’ve never been able to successfully log in even with the other email account to put in the claim. So I have to call every time now.

The reps at Home Warranty of America try to be helpful but sometimes, there's nothing they can do. I like having the warranty around in case major things break but it takes a lot of time to get things fixed. Having more vendors associated so that you don't have to wait two weeks to get your refrigerator fixed would be awesome.

I don't like the way they have a different person to come out every time I have a claim for my air conditioner. I've had to deal with this for six years in a row and Home Warranty of America is not handling it properly. Every year, I'm coming out with more and more money, and I've had to fix something on my air conditioner unit because they won't replace the whole thing. I'm always out of $1,000 to $3,000 every year. So I don’t understand the point of having them. They're taking my money every month, so when I call with a problem, they need to get the problem fixed so that I'm not having to come out-of-pocket every year for the same service. Also, the English of some of their customer service reps is not that great.

The very first time I got something fixed, there was some mix-up, and it took a couple of days. But for the most part, the service has been prompt, and HWA has covered more than my experience with previous warranty deals on other homes. The website could have been clearer as to how to submit a claim there. I didn't get very far on it, so I just quit and made a call instead.

Home Warranty of America would not pay for a service that was needed. Then any time I had an emergency, it took forever for me to get a contractor out here and they wouldn't let me use somebody that I knew. It was always some type of issue. I just have to wait until they could find one. When I had an issue with my heat, I needed somebody out immediately because it was in the middle of winter. It took them almost all day when I could have just got on the phone with somebody else and have them come out and then have them bill my home warranty.

I filed a claim on Friday because our AC went out. Home Warranty of America gave me a number of the company so I called them and asked if they had received the work order. They said they had not. So then, I called Home Warranty of America back on Monday and I was told that they had not sent it yet. But they would up it to an emergency status because the weather has been so hot. It had already been three days at that time. I was told that it would be sent by the end of the day on Monday. This morning, I called the service provider again that they assigned me and they said they still hadn't gotten it. So they called Home Warranty again and they basically have no info. They just said, “We're doing it as quick as we can.” But we're now on day five since I filed the claim.

It hasn't been a good experience so far with HWA. In the few times I've had the need to fix something, the experience has never gone smoothly. The last one that happened was they looked at the work that was to be done, and they told me that they cannot provide the full amount. They said that they couldn't find a particular label on that particular piece of equipment. Since they can't find that label on that equipment, it means they can't cover it. I eventually had to pay everything out of pocket.

I tried to make one claim on a plumbing issue of leaking pipes. It was time-sensitive and it just totally fell through the cracks. HWA charged me $100 fee upfront and assigned some plumber in a completely different state, so I had to cancel it. I just did it myself. Then it took a week to get my $100 credited back. I’ve had claims before on my washer and dryer, my hot water heater, a plumbing issue when I first moved in the house, and those experiences were all good, simple, straightforward, and got done. But I guess they changed their procedures and so this most recent one was a bad experience.

HWA put my account on suspension. Nobody knew why and nobody could fix it, so for five months, I was paying for services I couldn't use. It took seven or eight phone calls every single day for about a week for them to get it fixed. Then our latest claim for our air conditioner was a horrible experience. They sent somebody out here and he claimed nothing was wrong. Then within hours, my whole air conditioner broke down and HWA refused to fix it because they said there was nothing wrong with it. We live in Arizona, it was the middle of the summer, and they thought it was okay to just drop the ball and nobody cared. My family was without air conditioning for 48 hours, before I could finally pay for someone to come out because HWA wouldn't help us. Overall, my experience with them has been pretty sad.

I had an air conditioning issue. The guy went and fixed it. Home Warranty of America did what they needed to do. I've never had any issues getting what I needed done. I'm happy with them so far.

The claims process was quick and easy. It was painless. I was able to get an appointment on the exact date and time that I wanted to. The contractor that came out for the air conditioning unit was good. They were very helpful and informative. They gave me some tips on how to keep everything running smoothly too, so it was cool. The air conditioning unit has been working very well. I've had a couple of other claims in the past and I was absolutely satisfied. It was great service. I'm completely happy with HWA.

My limited experience with Home Warranty of America has been very good. I've never submitted a claim but for a little more than $50 a month, I have peace of mind. If my air conditioner went out, I’ll have to fork over a bit of money, but not $6,000. It's just like having health, life or homeowners insurance.

Most recently, I've utilized HWA for a drain back up in the basement. The tech was great and responsive. They did a good job of explaining to me the extra additional insurance I took out.

I've had HWA for over five years and it's been great going through the claims and getting people out. I only had one issue with them about something I asked to get done, and that didn’t happen. Other than that, the people that are sent are very professional and most of them are knowledgeable of what they need to do. Having the warranty is great. The good is especially when stuff go out. Normally, if you have an older house, it's very convenient and you save money 'cause usually, the stuff that goes out is expensive.

I just tried to change my plan, and it was a mess, trying to figure that out. It's also been two years since I've called anything in. Every time I've called, it's been a hassle that I'd rather not call unless it's a super-duper emergency. It took forever to get anyone to come out, and part of the problem is that there aren't very many contractors in my area.

HWA works out pretty well. The process was fairly easy. Every time I call them, they send somebody out. But I had one issue. Nobody wanted to come to my area. Even the people that were closest to me didn't want to come. So, they found some people that were two hours away to service my appliance that was broken at the time. I stay in the southern suburbs of Chicago and they had somebody come from the border of Wisconsin to service me twice. But the people that came out did a great job.

Every time I put a claim in, it is simple. I had a couple issues with refrigerators and Home Warranty of America had someone fix it. The week I moved in, my dryer broke, and they covered half of it because I've only been here for a few days. They weren't sure. They gave us a 30-day grace period, but overall, everything's good with them. The only claim that bothered me was for my garage door. I told them I broke a spring. They sent somebody to repair it, took my $100 deductible and said, “Home Warranty of America doesn't cover springs.” It would have been easy to tell me that over the phone.

I've had HWA for eight years and I've never had a claim until this year and it was terrible. My air conditioner went out and they could not give me a provider in my area. They tried twice, and one of them didn't go to the area. The next one didn't accept the work claim. So they had trouble finding a provider. Then, we got emails saying they were looking for another one, possibly five days. I said, “No. I'm in St. Louis. My air conditioner is out.” Finally, after nine days, they said that I could find an alternate person. So I did. They came out within three hours of calling them. Then I had to submit my invoice and, then I got an email saying that they would cover $500 or if I could send my invoice. I said I’d submit my invoice, which I did. It was $464.

The website of HWA is okay. I didn't have any trouble and I was able to re-up this year. But I wasn't happy with the excuses that they use for whatever the reasoning of why they deny stuff. I've only had to submit something once and it didn't turn out the way I wanted.

Home Warranty of America needs to offer more contractor options. We've had some people come over that didn't do anything. They told us a lot of things and when we ended up calling a different contractor, everything the other guy told us was wrong. If I call HWA beyond the hours sometimes, the people that pick up are generally the ones that are not as nice. I've had people that were very sweet, but I've had some people almost talk down to me, and I was just trying to get an issue solved.

I love the service of HWA. When I used it, it was an easy, swift process. It made life easier because there were no hidden gimmicks to use it. Then, I ended up calling my sister and I told her, “You're about to buy your house. Look into this.” And now, she has it. At one point, my microwave door wouldn't close. So, they had to come in and repair that for me. The dishwasher wasn't draining and they came and repaired that too.

Home Warranty of America helped me when I had a water heater went out, then when I needed a fix on a dryer, they were able to just reimburse me for one. They also did work on my air conditioning unit. It can take a couple of weeks for a contractor to come out but it depends. With my water heater, they were there the day of. On the other hand, my dryer was a couple of months' experience, but that was also part of a shortage.

We put in a claim with HWA for our AC. Since the last time we used the claim process, it's changed. It used to be, before, you log your claim and you can do everything online, which was nice. But now, it doesn't seem like you can do that. You have to call and then talk to somebody, explain your whole situation. The guy made it clear that they didn't have a whole lot of people that could come out at any reasonable time. It's summer, it's hot, and our conditioning isn't working. So he said that we could find our own people and have it reimbursed. He told me he was still going to work on finding somebody. That day, I had assumed I would hear something, but I didn't really hear anything. The next day, we couldn't really wait any longer, so we hired somebody to fix it.

It's easy to submit a claim. Just call up Home Warranty of America and they set up a person to come out. It's been convenient and they've been fast. They've expedited service on any issues I've had so far. All in all, I've had a positive experience and I'd recommend them.

I’ve had Home Warranty since 2014. For the most part, they've sent professionals over for the in-home visit, but whether or not the few issues that extended from this were on the professionals or on Home Warranty telling the professionals to do as little as possible, I do not know. In terms of customer service, normally, HWA is good at being timely in getting someone out to find the problem. The issue I've had is the solution didn't always stick.

Home Warranty of America's contractors have been fine. The couple I've dealt with seemed like mom-and-pop stores. They did good contractor work for them. It's just that when I have a problem, I hope it doesn't take a month to get someone to come and look at it. Last summer, I had an AC problem that took a little while to get anywhere with.

We've been with Home Warranty of America for 12 years, and for the most part, submitting a claim is pretty easy. It's all online. The customer service has gotten better, too. Recently, we had a dishwasher and a microwave die at the same time. And from the claim handling perspective on their end, submitting it and being responsive were fine. With the supply chain breakdown and the available products, it took a little bit longer than we would have liked. The contractors have been a mixed bag. We have had some phenomenal contractors and then we have had some that I would never want back in my home ever again. But we've had more good experiences than bad.

I've had Home Warranty of America for seven years. Some things went quick, while some didn't. It depends on what the problem was and availability. Usually, it only took a day or two to get somebody out. Unless I could just pick my own and then they get covered up after that, I don't know how they'd make it any easier. I would recommend them.

Putting in the claim is the simplest part and Home Warranty of America gets the vendor to come out. But once the vendor puts in their diagnosis, the follow-up on that takes forever. With the washer and dryer, they said they needed another opinion as the diagnosis wasn’t clear. Well, they needed three opinions of people until we were able to replace it. It took two and a half months. Then our washer and dryer is stackable. We have an LG on the bottom. They said we could order whatever and we ordered a GE. The GE appliance came, and then it didn’t stack with LG, so it had to go back. In the meantime, we're taking our laundry everywhere.

It's simple to submit claims to Home Warranty of America. The process kind of depends on the nature of the claim. We've had some that have been addressed pretty quickly, and other ones have been very slow, and some have been less than ideal. Their customer service is pretty challenging to work with, and they don't give out direct lines to follow up with a specific agent or a manager. Having contractors who have quicker availability would be good. Some of their contractors at least has gotten assigned quickly, but it has been three weeks before the contractor can get out. Making sure that whoever they're partnering with has that availability will help with the overall experience. As far as the contractors, they are very detailed. I would encourage people to really read the fine print about what's excluded because a lot of things that you're thinking would be covered aren't.

With the exception of one experience, everything has been great with Home Warranty of America. Usually, I submit a claim and they get it done within that same week. However, the last time we had the air conditioner claim, they took about three weeks to get it approved. As far as the claim process, overall, it's great. I try to provide all the information I can on the ticket. If they have questions, the contractor usually just calls me to make an appointment and asks and then goes over the details to make sure if I think I need a part, they can have it on hand. I just wish, on the internet, it will have the status of your claim. I wish that I could see the notes to see that my claim is moving forward or is doing something. But, so far, so good.

Sometimes the person that we called to arrange for somebody to come out and do it takes a while to get back. Then with our tankless heater issue, we had two or three people come in for that. Finally, we just disconnected the circulation pump and that seemed to work the best for that. But nobody knew what they were doing. These guys were just all over the map. We also had a refrigerator that the ice maker was the problem and we didn’t realize that the fans could have fixed that. But we didn’t do that. Then we didn’t have the roofing on our policy, which would have been nice, because we had golf balls hit our roof. We had to get somebody else to do that. But I signed up again this year.

Over a year and a half, I haven't been able to file claims online through Home Warranty of America's portal system. It always has to be through customer service, so it's pretty inconvenient. Why have a website if it's not gonna work? I've mentioned this to them a few times, and it was always like, “Oh, I'm gonna send an email. We'll figure it out.” But there's never a follow up. My only care is that the claim gets through. So, after that, I don't care. But once I'm ready to file another claim, then I can't do it through the computer. I just keep calling through.

Home Warranty of America's claim process is not the best. We've been jumping through hoops. I’ve had an air conditioner replaced and a furnace replaced. I was without heat in the winter when it was around 12 to 15 degrees. I have multiple furnaces, but I was without heat on my main floor for a month and a half on their doing. I needed to keep the warranty because I need it for the house, but every interaction I've had with them has been extremely difficult.

I have a problem with my septic tanks. I called Home Warranty of America yesterday and that's almost the third time the claim got filed under the wrong address (I have two contracts with them). I had to call back and it took almost two hours just to solve that problem. I thought that somebody put the right address in, and I paid the $75 fee, but they pulled them out now. This morning, the septic company called me and said they have a work order, but there’s also a cancelled order. I said, “That was for the wrong address. You should have another one.” “No, we don't.” I called back HWA and paid another $75. I was on the phone for one and a half hours and the rep just hung up on me. I called back again. The next one called me a **, and I had to pay another $75.

It's pretty easy to submit the claim, it just takes some time. Then I'm not always impressed with the contractors that are sent. Sometimes they're not always high quality. But if I ask for a different one, I can typically find one that will be satisfactory. If only HWA could have really good qualified technicians that come out to assess the problem. Nonetheless, they get the job done. It's worth it having them.

Home Warranty of America's website works well for me. Before a contractor arrives, I was given their name, potential dates and their telephone number. Overall, my experience has gone well so far.

I've had this particular account with Home Warranty of America for a year but I was with them prior to this address and this account for eight years. It’s been a great experience every time. I've filed a claim with them once at my previous residence and once at this particular residence, and it's a straightforward process. You make a phone call to them and it goes from there. They are able to assist relatively easily. They put me in contact with the service provider. The contractor that they chose for some plumbing work that I needed done was outstanding. They did a good job.

Doing claims with Home Warranty of America is difficult because once you file a claim and they find somebody to come out, it may take two to three weeks before they reach you. I experienced that twice now, and it was an air conditioning problem. I've had to wait a long time just to get the service. I had to keep calling the person about it. Home Warranty of America could have more than one service company to do the service. I was gonna have somebody to come out, and they said, “Oh, yeah, you do that, then we reimburse you.” But they didn't know how long it’d take to reimburse me. I wasn't very happy.

I've been happy with Home Warranty of America. Three years ago, I had issues with my washer dryer, and they sent Sears out to diagnose it. After they figured out what was wrong, they ordered the parts on the spot before they even left my house, and then, they came back and put the parts in. Everything has been good to this point.

Some services that HWA provides have been very good for us. I don't have to pay full price for service when things break down and the response time is good. I'm not in a brand new house, so I have issues that show up. The plumbing service has been good. Our garage door malfunctioned recently and it was able to go through them and that worked well. However, we had a situation with our air conditioning last year, and that was horrible. It took a month to five weeks in order to get that situation resolved. I had to continue to work directly with the contractor that eventually came out and did our service to get it done through the home warranty. If the air conditioner goes out in the middle of the summer and you can't get timely service, that’s not good. Overall though, having a home warranty is a great idea.

Everything has been excellent to this point. I didn't have any problems when I called in my claims. The service was done the next day or within 48 hours. The contractors have been amazing and they've come promptly.

Generally, the customer service of HWA is good. The last customer service agent I spoke with was very polite. But it was very clear English wasn't her first language. She also had a really bad stutter. I currently am unable to use any of the showers in my home and I filed my claim immediately after the 4th of July holiday. Because I knew that things happen over holidays and there would probably be a backlog of claims and I needed mine to be gotten to a little quicker, I called a follow-up on that and everyone I've spoken to at customer service has been very polite and kind.

If I had gotten to understand when the program with HWA was up before the year that it was up, I would have switched. It's been really not pleasant. We would get one person and then they would tell us one thing. Then we would get someone else, and they would tell us something totally different. When something big is wrong in the home, it's like, “We cover that, but we don't cover that part of it.” Or “We have this. But according to your contract, if you don't have this part, then we can't do that.”

I've had service with Home Warranty of America for a long time, and it’s been good. The worst experience I had is where I had to keep on calling for updates, versus them calling me. That only happened on my last claim though. They said it had to go to their underwriting team then the next time, “Oh, yeah. It needs to go back,” and it hasn’t. My claim took a while and when it finally got done, they forgot that I have the better coverage that if I replace anything, it’s the Energy Plus. When they offered me whatever it is, it’s not even energy efficient. I said, “Hey, don’t forget, I have this plan.” They had to go back to submitting it for a review and I had to wait for that process again.

They've covered the services that I've had requested. When the motor of my dishwasher went out, the coverage covered the repair and the parts. The tech that was sent out was professional. He was fine.

Overall, it’s been a fair experience with HWA. However, I don't like that now they make you pay a service fee upfront. Also, I did have a really bad experience that almost made me leave them. When the pandemic hit, I waited the whole summer and no one ever called to get the vendor out to fix the air. I had to keep calling them. It was to the point where when I had called them back, I might just go ahead and cancel it. I ended up having to get it fixed a year later because they said everyone they had was stocked up.

We recently had an electrical issue where some sockets were not working but the contractor could not repair that. We also did have one issue with the air conditioning and it took forever to get that one resolved. But it was more about the contractor than it was HWA. HWA has been good.

I’ve mostly been satisfied with the work. It's 75 bucks every time I submit a claim and somebody comes out. If you combine one or two things, even if it’s by the same vendor, they say they don't seem to like that.

It's pretty good value for your money. I had a contractor come out to repair a washing machine and the guy knew what he was doing. He had to order a part so he had to come back a couple of weeks later but he fixed the washing machine.

Submitted a claim for my refrigerator and it hasn't been fixed and it's going on a year when I filed. I'm tired of calling and everytime I call it's the same answer, "It's the contractor's responsibility." What do I have to do to fixed the refrigerator problem.

I'm sorry to have to write this, but pls be careful with this company. Imagine having a stove/range -- perhaps the most essential appliance -- go unrepaired for five months. That's our situation. We purchased a warranty with HWA, filed a claim when the burner went bad, and a local contractor has come at least three times without fixing the problem. To the contractor's credit, they replaced a part each time. But the problem was never fixed. Then the contractor went away and dead silence. We heard nothing for two months, twice. Every time, we had to call them back, or call HWA to ask them to intervene again. Still, no resolution.

My A/C unit went out and on 6/18 HWA sent a vendor. They said it needed replacement. It has been under their warranty for over 15 years. I have a Diamond Plan. It should be replaced and upgraded. The unit has been maintained and is old now. Vendor sent in request the day they came out 6/18. It has been 11 days. I called HWA on 6/21, 6/23 and they said they did not have the request on 6/23 the Vendor sent it for the 3rd time. Now HWA is saying the Vendor HWA sent does not know what they are doing and they want to start over. They want to send another vendor. They don't want to replace the unit as requested by the first vendor.

We had a claim when our AC went out at the end of March last year, just as it was getting warm. HWA kept saying they don't have a claim for that, they would move me over to this department, and they would have a supervisor call me back. But no one ever called back. Then, they sent us to this AC guy and they didn't have the part. We went to the next AC guy and he had to call and fight them.

I've used Home Warranty of America once and that one time was fantastic. They were quick, no fuss, and got somebody out there. It was middle of summer and the AC went out. It was probably 30 minutes that they had somebody set up and on the way. A technician came out and fixed it and I totally recommend that AC service. I told my parents, brother and every young guy that started here at the shop to definitely get Home Warranty of America. It hurts paying $450 every year but the peace of mind is well worth it.

I have had multiple billing issues where they have charged old cards on file even though there's a new updated card on the file, and told me that my protection was going to be cancelled. Signing up for my renewals is difficult because they aren’t doing what they’re supposed to do. They’re charging me different amounts every month. There’s no consistency. They can’t tell me why I’ve been double charged. It's super frustrating. I felt like I was not safe and being protected. There was one point where I wasn't even covered for several months because they didn't tell me that my credit card had expired.

The contract expired in April of 2021 and I reupped for another year. I've had a few questions about what was warrantied and how it worked, and their customer service was great. So far, everything's been good with their contractors. Most people would say lower the price, but the warranty is worth it. It's that peace of mind knowing that things are pretty well covered. I did have one thing where somebody had to come and fix something. We had to pay 100 and Home Warranty of America covered the rest.

I have difficulty submitting my claim sometimes. They always lose my file and they always have to keep calling back to make sure that they get my claim put through. The online claim doesn't work for me. But calling in the claim, I always have to get put on hold 18 million times. It takes an hour and a half to get a claim put through the first time I call on something and then I have to call back because I never hear anything within 48 hours. The contractors could take anywhere from two days to a month to come out. My garbage disposal took about a month.

I called last week about a septic repair and HWA assigned a plumber. I called the contractor on Saturday about when they were coming out to do the repair because no one from the company had contacted me but they didn't even know that they had been assigned. Then, when the guy found out that they had been assigned, he told me that they can't come out until Wednesday to do the repair. He said HWA just sent them an email and never called to check if they were available to do the repair.

I have made multiple calls about the same claim needing prior authorization for a repair and there is still no response. No one at the call center can help. They all just escalate the matter for someone else to handle and then give a random amount ranging from 24 hours to 5 business days needed for a response. Completely unhelpful.

It took over a month to get our air conditioner unit installed and even after it was installed we had to call them back to balance it and it still makes noise. We took off work to be available only to find out that am that they cancelled.

Home Warranty of America was free for the first 13 months and the response and the service I had from them was so fantastic so I renewed it. I would recommend them highly. They follow through quite well. They're really good at listening and trying to understand what your requests are. For some of it they do have to send someone out to send in an estimate for the repair before it's approved, but it's handled real quickly which is within 24 hours after the estimate. I've only had one contractor that I had a problem with and they won't be ones that will do any service for me in the future. HWA has been trying to follow through on it but they're not getting a response or a copy of the invoice from them that they requested.

We've used Home Warranty of America a few times. We had our washing machine go out on us. They assigned a local company to come take a look at it and assess it. We have to pay $100 to get somebody to come out and see if they can fix it. There's no additional repair cost at that point. If they fix it, it's a $100 flat fee for us to get that fixed and the peace of mind knowing it can be fixed.

Everything has been A-1 with Home Warranty of America. The last claim took little bit longer and I was going to complain. But I realized the repair guys were making sure we had a full, complete system instead of repairing it. So, I was impressed they had done the homework before they even came out. So, I've been very pleased. It would be good though to get an email saying what has taken place or that someone will be calling in the next 48 hours with the service or the information.

We live out in the country so sometimes it takes a little bit longer to find somebody but once HWA finds a technician in the area, it's wonderful. HWA has paid off for us and we recommend it to anybody that buys a house.

Very satisfied with hot water heater replacement and repair. Service was fast and efficient, the company that was sent out was very knowledgeable. I would have probably spent a lot more time and money without HWA. This experience is the reason I added a home warranty to my other property. Thanks again.

I have had this account for 2 years. Suddenly I could not submit a claim due to some issue with my account which NO ONE WOULD TELL ME WHAT THE PROBLEM WAS, they just kept putting me on hold. It took 3 phone calls of approximately 30 minutes each to finally get the claim started. I kept being told I would get a return call or e-mail and I never did. I had to call back, no one ever followed up when they said they would. Meanwhile, water has been leaking from my dishwasher for 3+ weeks.

I had Home Warranty of America when I bought my house a year ago and I renewed it because I wanted to have the warranty over my house. But I had a terrible experience with them and I cancelled. Every single time I called, I never got anybody sent out. The one time that they sent somebody, I paid the $100 but they did nothing for me. The plumber said that it was a bigger job than he had the equipment for. HWA said that they were gonna send somebody else out but I went two weeks with nobody coming out with my drain clogged up. I ended up paying another plumber out of my pocket. And there’s still an issue.

I've never had an issue with Home Warranty of America saying they're not gonna repair or replace something. However, sometimes, the service is slow and it used to be a lot easier to submit claims with them. You could just fill out the information and forms online, which were available 24/7. But they stopped allowing you to do that within the last year and some other policy changes that they had where you used to pay the service provider via check when they arrived to do the work. Now, they make you pay for it ahead of time over the phone before they'll even process your claim.

The overall service is not great. It takes weeks to get someone out here to fix anything. In the beginning, it was good. It would be a week which I can take. Two times, that was good. Since then, it's been bad. We went a month and a half without a dryer at one point. They fixed the dryer reportedly. A month or two later, it broke again. We just went out of pocket and hired someone to fix it. Now, it works great.

At first, I wasn't pleased with Home Warranty of America at all because usually, I could hardly understand what the reps were saying because they sounded like foreigners. Then, when I put in the claim, it took them a while to send somebody out. At that time, I was having problems with my air conditioner but they sent someone and I finally got it straightened out. Aside from that, I also had a claim for my plumbing. I wasn't too satisfied with HWA at all. They need to change the companies that they deal with in people's areas that they work with.

I’ve used Home Warranty of America a couple of times and the first time was super smooth but the second time was a little less smooth. The third time was a little bumpy but it wasn't necessarily because of them. The companies that were being used were inadequately reaching out to me and solving the problem on their behalf and on the later end, it seemed like there was a little bit of a hiccup between the company and whoever was handling the warranty. But the warranty people were always helpful.

I'm happy with Home Warranty of America. Anytime that we've had a claim, it's been handled properly and quickly. If something breaks down, we call them and they send somebody out to come look at it and fix it or replace it. They absorb the cost of how much it is going to be for us to have to pay out of pocket. I like their contractors too. There was one contractor when we were living in Meridianville in Alabama that we kind of had to get them to come out a few different times because they didn't want to work or decided to cut corners. But as soon as we made that known to Home Warranty of America, they sent someone else who could get the job done.

HWA probably needs to update or get different contractors to come down but HWA is always prompt. When my fridge was not cooling, they sent several people to try to fix it. But it was kind of during this pandemic time so they were unable to fix it. They couldn't get the parts and ended up having to replace the fridge. But they could never get a fridge so I ended up having to take a payout, buying one and paying the difference.

Our kitchen sink wouldn't drain and Home Warranty of America sent somebody out. The guy did a snake thing and got it working. It’s perfect.

The submission part of the claims process is good. The only problem I've had in the past is they would give me numbers and then I will call the contractor or they will call me and say they're no longer dealing with HWA. I've had it happen on two occasions. HWA should get their contact updated, who they deal with and who they don't deal with. When I had to get a new hot water pump and system downstairs, instead of paying 8,000, I only had to pay around 650. So the warranty helped out a lot. I would recommend HWA because it's really cheap. It's $55 a month. Also, the $100 deductible is good.

Having a home warranty is the same reason you take out insurance on your car because nobody wants to buy a new car every time something goes wrong with it. You don’t have to worry about things breaking. I haven't had any issues dealing with the reps from Home Warranty of America and I have requested a couple of techs to come back for other issues.

The most recent claim I had is for the refrigerator. It had an ongoing problem for a year and a half. They've come over and fixed something. We were just really frustrated because we wound up buying a basic refrigerator and sticking it in the garage as a backup. We were taking stuff out of the fridge, putting it in the other fridge, back and forth, and they'd fix the little thing. It'll last for a couple of months and it’d start to malfunction again. But finally, they fixed the thermostat that was bad. It's been about five months and the refrigerator has been good so far.

The air conditioner compressor was broken and they had to replace it. The whole claim process took nearly two weeks.

When I submit a claim, I've had issues like I was unable to log in or I had no replies back. They eventually get things taken care of. But there should be easier login access to do the request online as they recommend or prefer for quicker, more convenient repairs.

I just renewed my HWA policy but I got a better coverage plan. I wanted to make sure more things were covered than the previous plan that I had. I did have a dishwasher problem and a contractor came out and fixed it. But I've had problems with the washer, dryer and refrigerator and when I was issued this warranty, it didn't cover them. The last claim was for a plumbing issue. There was sewage water backing up into my tub and shower, and the toilet didn't flush right. The water was seeping into my bedroom and the carpets were wet. When a contractor came out, they said they would fix the blockage problem but the carpet was a separate issue. But I gave all of this information at the same time and it was all related. They did resolve that blockage issue but it wasn't fully remedied. They did as much as they could to fix that one problem without fixing the whole problem.

I'm not gonna re-up with HWA. They take a long time to get somebody to come out to the house. They contract with certain repair people in the area and frequently, those repair people are very busy and don't respond. Also, sometimes when they come out, they're really poor-quality people. There have been times when I've had to argue with the claims person as to where in the contract it shows that they should be paying for the issue. That's a problem too. Ultimately, they end up paying it because I could point to the contract and show where they had to pay it.

I told Home Warranty of America my claim was kind of an emergency since it was our air conditioning. Thank goodness, I haven't had to use my warranty that much.

Home Warranty America has to be one of the worst companies I have dealt with in some time. For the fourth time this morning we have called to find our claim for repairs has been cancelled and the case closed. We had a microwave looked at by a HWA certified technician and our $60 deductible collected. Technician says a part is needed. It will be ordered. A week later we call and HWA has closed the case without any repairs being completed. A new claim has to be opened with HWA expecting another $60 deductible that they "waived as a courtesy." The second technician allegedly fixes the microwave and two weeks later it goes out again...HWA closed the case. A third case is opened and another $60 is paid because "it may be a different problem." I explain that it seems like the same problem, the thing doesn't work. Third technician comes out and explains that the microwave needs to be replaced. He would put the order in.

With HWA, someone gets in touch quickly. I had a claim for my dishwasher and the technicians that were sent out were okay.

The rep was very helpful. I would recommend Home Warranty of America because it seems to be comprehensive and covers everything. Because my house is older, my bells and whistles package needs to be there.

I had a water heater that needed to be replaced and it was pretty quick and easy, which I appreciate. We got it replaced within a week and it didn't take much on my part to get it done.

Home Warranty of America’s customer service is good. They answer when you call. If something breaks, you call and let them know that you have problems and they make an appointment for the guy to come and check it out.

They assigned a national company that didn't have a local presence for my water heater claim and they booked me out like a week for someone just to get out. Being without hot water in the winter is not good. I called and told them it wasn't going to work but they said they have one vendor for the whole state. I waited and then the day before, the people who they scheduled canceled on me. I called back, raised a little bit of hell, and out of the blue sky fell a local contractor who showed up in three hours. I felt a little bit misled that they didn't have any other vendors. But the second company they hooked me up with were prompt. The guy put in a water heater and was here on a Friday night until 10 o'clock.

We tell Home Warranty of America what’s going on and they will send us an email. Eventually, whoever it is ends up contacting us. Then, we deal with them to schedule. I pay $75 or sometimes, $75 plus other stuff. Overall, the experience was great and HWA worked well. The repair guy came out quickly and the service was easy as far as the whole process.

HWA has been pretty reasonable with me and their contractors have been awesome. The only thing I had last time was that HWA contracted somebody out from Lowe's and they were uncomfortable with disconnecting a water line and just left it. I had to take it into my own hands and complete the job. Also, online lately has been directing me to phone versus doing the claim online like I did the first two times.

I've done a couple of claims with Home Warranty of America and the customer service has been good. They got the job done. The dishwasher stopped working and they called someone and had them come out and repair it. The only thing I noticed was that the deductibles went up from the original year to the second year.

My water heater is out so I have no hot water and it's been about a month and a half of me going back and forth with Home Warranty of America. I still have no resolution and I've explained a hundred times that I have three kids in the house. So, it's a good thing that my mom lives literally five minutes away so for baths, I give it to them there. I was told that the situation has been escalated numerous times and I still have heard nothing.

I had a little issue with one of HWA's changes in their computer mainframe and they sent information to my tenant instead of to me. I’m trying to get that changed. They tried to tell me that it has always been sent to my address on record, but it clearly states that I don't live there. They said they fixed it so hopefully, it'll start going to the correct address on record again. I’ve also had some issues with my claims. One of them had to end up coming out of my pocket. The air went out in the middle of July and they didn't have anyone to send out. The company that came out charged more than they would have charged with their own third-party company. I didn't think that they handled that well and they should have covered it because I felt like that was an emergency. Other than that, HWA is okay.

We've had it for three years and filing a claim seems easy enough online. But sometimes, it feels like the claim doesn't go through and we have to redo it because we don't get any contact or feedback. We wait a week or so and then we do it again. Also, we have a fridge that still doesn't work although we had someone come out to fix it. The ice machine is still doing the same thing it did before. We submitted a claim a couple of weeks ago and still haven't heard anything back. It would be nice to know if someone has received the claim - some way to follow it from once we send it in, if it's active or if someone's working on it.

Sometimes, we get bad people who come in to try to fix the issue. But most of the time, it's okay. Home Warranty of America should probably have more providers though. When we got our AC fixed out here in Bastrop, it sometimes took a week and a half for somebody to come out. But other than that, everything's good. I recommend HWA to my whole family. Everybody has them.

HWA had affordable rates and they covered a lot so we did it. They've always helped me a lot and I definitely recommend them. Whenever they contract a company, I go and do my research on them. They usually contract 5-star people for the most part. The work done is always top-notch. However, I submitted a claim almost over a week ago and I haven't even been assigned a contractor yet to come check out my house.

Contacting Home Warranty of America has been very easy. We typically don't call on one thing. We wait and see if we have a couple of things that we needed looked at. But up to this point, the experience has been fine. A brand-new house has a warranty there but if it's a used place, it's well worth the protection at least on the first year.

The way Home Warranty of America explained the plan I purchased was a little deceiving when it came down to getting the water heater repaired. It cost me less money to go through an outside plumber than it did to go through them. And to this day, my claim with them I paid out of pocket for hasn't gone through. I have canceled the plan or I switched debit cards but then, the coverage started again. Currently, I have to cancel because I haven't been able to use them and say, "You know what, I'm really happy with them." I wished my experience was a little bit better because we were first-time homebuyers.

When you call Home Warranty of America for something, it’s easy and you get right on to make an appointment. The problem is half of the reps cannot speak English and you can’t understand them. But the techs have always been good. I've called twice about my air conditioner and they've been super nice and cleaned up. I’ve had my dryer fixed too and I never had a problem. I've referred HWA over to two new homeowners that we know. They are 65% better than the other company I had.

We had one guy come out for the fridge and he couldn't repair what we had him come out for. We had a handyman come in and he was able to help. I was thinking about canceling my plan. It’s expensive and I don't need it. Then, Home Warranty of America enrolled me in something. It's an energy plan. I've got two big envelopes from them that I'm sitting here waiting to open and trying to decide what I'm going to do about it.

I’ve had three claims and they went through. But it took about a month and a half for people to come down here and fix the issue. All three of the claims was like that. Home Warranty said they couldn't get to me and I had to wait in line. While I was waiting in line for the first claim, I had another claim that went out. So when I called them, I said, “Can I file a second claim for this one also?” The rep said, “Sure.” So I went on and paid the extra $100 for the second claim. Then I had to wait another three and a half weeks for the people to even come out. During that time, Home Warranty did not try to help me deal with those people to try to get them out here in at least half the length of the time that I was down.

The reps at Home Warranty of America have always been nice and very professional. I'm a person who likes to talk to somebody, which is why I've always spoken with someone. They’ll send me a text and an email as to when to expect the contractor. I had one issue with a person but other than that, everybody else was good. I would recommend it to friends. It’s a good service and they’ll get what they pay for.

We have had some issues that would have cost us a fair amount of money that HWA fixed. They take a little bit of time to send someone, but once they do, they're okay. I had some issues last year, like they sent contractors who would not perform a service. There was inconsistency with the contractors they sent but we still get charged. That was something I was not pleased about. But this year, it's been fine. They answer on weekends, which I didn't really have before, and they send someone within a day or two. They try to find individuals who can come as soon as possible. I would like it to be sooner at times with plumbing issues, but it's fine.

We've done a couple of claims and HWA has done a good job. But this refrigerator’s given us a little bit of grief. It's been three months and it still doesn't make ice or water. I got ahold of them and they worked me through the system pretty well. It just had more to do with the technician than it has to do with the company. It'd be good if they did a follow-up to ask how's everything worked out, but we've heard nothing from either. But other than that, it’s been good that’s why we renewed our account.

When I filed my claim last week, I was having trouble with the website. I have a renewed contract and HWA has had some issues on renewed contracts but they've gotten that repaired. However, a technician is supposed to come back and do some more work but I haven't heard from him yet. The AC unit froze up and he couldn't do anything until it was thawed out. But for people that can't predict the future, HWA is a great benefit. They were able to upgrade a few other things like sewer and electrical in the package that I got.

There was a leak in our hot water tank four months after we moved in and I filed the claim. Home Warranty of America was quick to process everything and we had our new hot water team in under a week. It was a great experience with the customer service.

It's been a mix of experiences when I submit a claim to HWA. Sometimes it's good, but sometimes they're way too difficult. Sometimes I’ll call and I don't hear nothing back and I have to call again. My claim wasn't processed all the way. I have to go through it over and over. Sometimes I'll call the company or I'll wait. But if the company never calls me and I call them the next day, they always tell me, "Oh, we haven't received anything from Home Warranty." So I will have to call back again and go through the whole spiel again and wait for the companies to call me. There's been a time when I've had to call two or three times. But from the few contractors that have come, everybody has been good.

I'm very disappointed in HWA. They are incredibly unresponsive. They no longer can allow me to submit and manage claims online. I have to call every single time and even when I do call, I never seem to get to the right department. I'm transferred at least twice. It’s not worth the cost. The only reason why I still have the service is because I'm gonna be submitting a reimbursement claim. If I cancel the service, they’ll go ahead and cancel my claim. As soon as that's resolved, I'm gonna be cancelling the service immediately.

The last time that I sent in a claim, I didn't like the process because Home Warranty changed the policy where instead of paying the vendor after they fixed the problem, we had to pay upfront. The guy didn't come when he was supposed to. He didn't come at all. Home Warranty didn't even contact the vendor until about five days afterward. By then, I just canceled the claims and called an HVAC technician who did what he had to do. It was about five days until Home Warranty contacted me. But in the past, they would usually contact me immediately. So up until then, they were absolutely great.

I tried to do a claim three times and HWA said that in all three times, the system wasn't working. The first time, online. The second and third time, both on call. I finally got connected with them yesterday and the rep was very good. You really have to have a lot of patience to be able to do a claim.

So far, everything's going really well with Home Warranty of America. The sellers of the house that we bought went with HWA, and we decided just to continue service with them. We’re pleased. I have only had positive experiences and would recommend HWA.

When I got the house in 2019, I had to come out here to look at the air conditioner. I was told to contact the contractor, which was what I did. The repair guy fixed it so it worked last year, 2020, during COVID. This year, it’s impaired again. So I called Home Warranty of America and they gave me somebody in South Holland, Illinois. The appointment was for the 9th of June. On the 8th of June, the contractor called me and told me that they would not be able to come and that it would have to be on the 18th. So I explained to them I have Chronic Obstructive Pulmonary Disease and I needed air conditioning because it was hot in the beginning of June. They said I was gonna have to call HWA. I did not tell them to set that appointment on the 18th. So when I called Home Warranty of America, they told me that they would try to find me somebody else within 24 to 48 hours.

I had a blower fan die in one of my refrigerators. When I did the claim, I just had to provide the make, model and serial number for the device. It took about two or three days for a tech to come in. He inspected it and diagnosed what was wrong with it. Now we’re waiting on the part to come in. With HWA, patience is a must. Sometimes they’re slow as molasses in winter.

The lady called me and told me that my warranty was about to be up. I just got it started like that with her on the phone. HWA has been fine so far. But I would like to get some information to see exactly what all my warranty covers.

When we purchased our home, we had a 13-month Home Warranty of America plan that was purchased by the previous owners as part of the sale for us. We renewed in May 1st. There was one claim very shortly after we moved in. One of the outside air conditioning unit stopped working and it was a simple fix. The person came the next day and replaced the part and then the AC has been working fine since then.

I've only used Home Warranty of America once and it was fine the time I did. I don't have to worry about a major financial repair.

Signing up with Home Warranty of America was very easy. Submitting a claim is also surprisingly easy. I've had pretty good experience so far. Usually, I call in and get a service representative. They're very good. They give me the name of the contractor and their telephone number. Usually, I receive either a text or an email that has the information. They give it to me on the phone, and then they send it by text or an email. So far, we've had some really good contractors. They explain things, and they get things done timely. Home Warranty of America is one of the better home warranty companies. I've heard horror stories and that hasn't been my experience. Whoever I've had to work with is always a pleasure.

Home Warranty of America usually tells when to expect the contractors. However, it always takes too long like in a couple of days. They should have more contractors for availability. When you got a problem, you want someone to come and get it fixed. But when the contractors get here, they get the job done. Overall, Home Warranty of America is a good thing.

I called Home Warranty of America for a claim last week and I still haven’t had a response from whoever they're sending out. They told me 24 to 48 hours on the 15th and I still haven't heard anything from them. So, I called yesterday and complained about it and they said someone was going to call me and I still haven't gotten a call about that.

Home Warranty of America is not easy to deal with, and a lot of contractors do not like working with them. So, having to have warranty repair done through them is difficult because a lot of the local contractors don't like to work with them because they all say that they have an issue being paid. I had something in for plumbing. I had to go through about six people, even ones that were on their list, to even take the claim, but that is the recurring theme that I've heard. I also had to use it for a microwave, and it took me about three months to get that cleared up for them to come in and replace it after the initial diagnosis. Choose another home warranty provider.

Home Warranty of America's service representatives are attentive and they listen, which is good. They're very informative when I had conversations or questions. Claim process is fairly straightforward and simple. I do it on the phone. They have provided a name of the company that's coming out. They give me specific times and then the contractors end up calling to confirm. The contracting companies that have come out have been pretty good and listened and they were attentive to the issues.

Everything was laid out when we signed up with Home Warranty of America and it was easy to reach out to customer service. But there were certain things HWA would not pay for. There was a long list and it was very fine print. Something was leaking and the guy ended up cutting into our ceiling and the cut was not included. So, we had to pay out of pocket for that. Knowing things like that before they go through with it would be nice. I’ve only used HWA once but it’s nice to have because if something goes wrong, you can just call.

I called in my clams with Home Warranty of America and the customer service is quick. The most helpful thing for us was that most of our stuff happened on the weekend. So, it paid for itself on those weekend heat visits where we would have been paying overtime or weekend charges.

Submitting a claim to Home Warranty of America was painless. The problem that we had was the repairman getting to us. I filed a claim for the furnace in the attic and another for a busted pipe from the furnace. That was due to the excessive winter weather that we had. The contractor got to us fairly quickly when the furnace broke down. It was turned off during the winter weather because the pipes had frozen the condensation it produced.

Every time I've ever had a problem at the house, someone comes out to fix it. I pay the fee and that's it. I usually call Home Warranty of America and the experience is easy. Also, it’s always been a pleasant experience with the technicians. The only thing is one time, the air went out, and it took them a week to come out. That's kind of typical during the hot months when it's busy, so I know there's not much they can really do about that. But as far as the technicians, they've all been polite and nice, and they do what they're supposed to do, fix it and leave.

Home Warranty of America's customer service is okay. But I had issues with the vendors and the communication of the vendors coming out. Usually, there's no follow-up, and I usually have to chase a lot. Most recently, I had a claim for a plumbing issue. They sent somebody out. They took a look at it and said they can't really do anything until the wall is taken down. So, I had to call insurance separately to take the wall down. Without knowing that there's a plumbing issue behind, it came back and forth. Then the plumber was no longer available. It’s like they closed the claim, and so I had to redo the claim again, repay the initial upfront fee again, and then had somebody come out again to take a look at it.

The service with Home Warranty of America has been up and down. When I first got the service, my online profile worked fine. I usually go on the phone or computer and file claims. The old system used to let me even choose which vendors based on three that I used to have, the plumbing or anything AC related, and those things tend to break a lot in Vegas. But in the past couple of years, they changed their system and it locked me out of my user account. To this day, nobody on the phone in Guatemala City can give me my username and password back for me to file my own things, leaving me having to call every time that I have a claim. The response times when people answer varies and a lot of people wait up to an hour but it got better slightly.

I really liked it when Home Warranty of America could do things online. It was a lot more convenient that way. But they're having a lot of issues with their website right now. For my most recent claim, the rep I was on the phone with helped me file it really quickly. That was done Friday and she said it would take two business days. I've yet to be called.

Home Warranty of America was pretty good until I had to wait months on end for an air conditioner. They told me it was gonna be a $75 fee for the deductible. That ended up coming out to be $300 because my warranty company didn't cover internal lines and moving ductwork. I didn't know about that. I waited and went two and a half months without air conditioning throughout the summer. The warranty company was having issues with parts and they couldn't get a coil. When they got the coil, the condenser wasn't there. They got the condenser but the coil wasn't there. The unit got fixed months later.

I had a line that leaked and I should have cancelled Home Warranty of America after that. If I was on a crawlspace, it would have been okay because they paid to have the leak fixed. But since I was on a slab, they sent Roto-Rooter out who jackhammered to the foundation and tore up my floor. I had to pay them $1,300 for the jackhammer and the floor. Then, I had to pay somebody else to replace the floor in the room. I paid $2,600 for it. So, HWA’s service is worthless. It looks like the service has lapsed. I’m glad that something happened with the credit card and it didn’t go through. I don’t wanna pay HWA any more money. I've already paid them too much.

I had two claims with Home Warranty of America over the last year and they were pretty smooth and fast. They sent very good plumbers both times. They knew their stuff and got the job done.

I had to call Home Warranty of America for a repair on a stove. They were responsive. They sent the people out pretty quickly who then showed up on time. They had to order a part, and then they came back. The actual repair took like 10 minutes. So, it was great.

Home Warranty of America is usually efficient at getting back to me and coordinating somebody to come out. Typically, they let me know who it would be and that they will reach out to me. I only had an issue with one out of all the contractors that I've used. I let HWA know and they sent somebody else out that was much better and handled it from there. HWA is good to work with for the needs that I have for my home. As a single parent, it is very helpful to know that I have them as the backup when something goes wrong in my house, and they are always efficient and helped me to get good contractors in a timely fashion. With anything, you always wish you'd pay less, but it has been a good value for me.

I have an older home so I don't have to have a ton of money in the bank if something goes wrong. Because stuff does. But I've been lucky so far to only have one claim with Home Warranty of America. So, the benefit is priceless if you think about it because it covers so much. Months ago, I had a claim for the toilet. The flusher was mounted to the side as opposed to the face, which was a completely different setup. The previous homeowner had installed it incorrectly causing my water to run continuously. So, the contractor had to special-order the part for a side flush and come back. Since the repair, the toilet has been working flawlessly.

Home Warranty of America is a great way to provide you with home maintenance for the first year after purchasing your home. But they should have a better claim service. The process is easy when you submit it but complicated in terms of getting someone to go out there and try to arrange that process. HWA will contact you within two to five business days but there’s no button if you need someone out faster for emergencies. The interaction with the representative is typically fast although there was a time when we had to wait longer. In all the times, we always had a good experience, except for one. They had an emergency maintenance issue and trying to work with their customer service team was a nightmare.

They've all been pretty helpful. The service guys that they have sent out have been really nice. It's really easy to submit a claim online. Then HWA sends me an email with whoever it's been assigned to, and if I don't hear back from the contractor within 24 hours, I just call them. The last time we had to have someone come out was for electric work and the tech exceeded my expectations. He had to cut into the drywall in our ceiling and our wall. I totally expected to come home to a complete mess. But he cleaned everything up when he was done, and even screwed the drywall pieces back in the ceiling to where it didn't look like a total disaster. So I was really impressed. Overall, it's been a great experience with HWA. I would recommend it. I like having that extra peace of mind, knowing that we won’t have to file a homeowner's claim because we have the home warranty. For what it costs, it’s definitely worth it.

We had some things go wrong in our home that were quite expensive. And Home Warranty of America saved us of that expense. I call the number, file a claim and talk to a person. It's a fast turnaround. HWA has been able to accommodate us with everything that we needed them for.

Home Warranty of America has been good so far. All I do is call them up for my claims and they take care of everything for me. When I had a problem with my dryer and with the air conditioner, the people that they called were out in less than a week. I'm satisfied with my home warranty.

HWA is based up north and we're way down south. Sometimes, people up north don't know the people down south. Sometimes, HWA doesn't know what contractor to contact. Also, some of the so-called people that contract with HWA didn't work out so swift. They did stuff but never came back the second or third time. But the other ones so far have been pretty doggone good.

I've dealt with HWA a couple of times and they've been good. The only thing is when one of their customer reps called me up to renew, he called me a couple months early and I asked him to call me back a month later. He called me back, to the day, a month later. He went ahead and processed my renewal but I was waiting. I had to keep the money in my account because I paid it in my head. I had given him my credit card information and I was waiting for the charge to come through. I was checking my bank account, making sure my balance was right. It did not go through until my renewal date another month later and I wish they had just gone ahead and pulled it.

The service has been poor to average since we've had HWA. I've had good claims and bad claims with them. They've gotten folks to come out here and fix a couple of things. They weren't able to find somebody for my Sub-Zero fridges and my contract said if I could find somebody, then they would reimburse me. I was fine with that. However, something had gone wrong with the HVAC unit below the house and I’m still waiting on a resolution for that. HWA has been sort of vigilant but they don't keep in touch with me at all. I have to call them all the time and this has been going on for five months. At this point, they finally found a model that would work and it seems like we're getting to the end of it but I'm sure I'll have to call back to find out what the status is. Hopefully, I can get somebody in here to install it soon.

Home Warranty of America provides great customer service. They sent someone out recently for my heating and air unit, and everything went well. My heat kept running, and it went and cut off. The technician they sent to the house to address it was wonderful.

My colleague and I both bought a house at the same time. She went with a different company and they have been much more quick to respond by replacing the broken items as opposed to continuing to service. I have a fridge that is gonna go on its fourth repair for the exact same thing. There's something wrong with the board that governs the water and ice maker. Home Warranty of America has had people here at least three times to replace it, as opposed to finally just saying, “Look, we're going to replace this.” When my hot tub went, they spent thousands on fixing parts, as opposed to biting the bullet and saying, “Hey, we're just gonna replace this.”

I had Home Warranty of America send somebody out for my pool, my hot tub, and recently, my air conditioning. Everything has been great with my whole process with them. Do the warranty. You never know what might happen. A little bit of money you spend a month goes a long way when something breaks down.

When I submitted claims with HWA, I never got served. I had to almost reach out for my own people to do the work, then I got to fight with them to get my money back. I have two different homes. I submitted about four and all of them have been a negative experience. Every last one of them. My air conditioning unit went out last year and they never came out to service it, to see what was going on. They kept telling me they couldn't find anyone. I asked them, “You don’t have a problem taking my money out the bank every month, but every time I try to reach out to you all for help, you can't find nobody to service me. Then, we need to just stop taking payments out.”