Home Depot Windows & Doors Reviews

We signed a contract with agreed upon window dimensions (that matched some existing windows in our house) but without telling us they ordered all different sized windows (significantly smaller), which I refused to let them try and install. They then told me they were cancelling the contract due to pre-existing rot (which they were fully aware of and was the main reason I was getting them replaced in the first place) and that I am liable for all of their costs incurred to date… for windows I never agreed to buy!!! We can’t actually believe that this is happening, so please be aware if considering them for any contract work!

The installation is worse than I could have imagined. For months I have tried to escalate to no avail. There is no way to speak to anyone higher than the local employees to resolve issues. Nothing was installed correctly and they have come back several times and don’t know how to do it correctly.

Impact windows installed and a few months later a regular rain entered inside track of home, was told they are made this way and that weep holes are there for water to exit. This was not disclosed to me at any time during the sales pitch, yet they lie and say they will fix anything that goes wrong and want customer satisfied. I would have kept my 50year old windows that never leaked during Hurricane Ian had I known I end up with this problem. PGT windows also arrived with defective beading and looked terrible but they were replaced. I have pictures during installation showing big gap between window and wall which is very poor and incorrect technique.

DO NOT USE HOME DEPOT AT HOME SERVICES especially for hurricane windows and doors. If you do use them do not get your permit closed out until you are 100 % satisfied with the job. if you do they will run you over to their warranty division and start requesting final payment. if you don't pay in full for an incomplete project they will not even fix the problems. our project it's not complete after 18 months of waiting and rescheduling, of lies and promises they convinced us to get the inspection so we could move on with our remodeling.

I called Home Depot to have a entry door measured for installation cost $40. But the measurement would take place 3 weeks later. So I decided to cancel. I tried to cancel. Took 3 times. Would you believe they credit my home depot? Credit card $39.99.

I purchased doors for my home after picking out everything I wanted. I was told I would receive a email once ALL ITEMS FOR MY DOOR INSTALLATION was in and I did. The day of installation (today) they were due to come between 12 and 2 in the afternoon. Once it was 1:30, I started calling the store. After five calls and asking to speak with store manager Anora. He walked to door department so I could speak with someone. I forgot to mention, I called installation department and left three messages because OF COURSE no one answered the phone. I spoke with Vince who Anora told I was on the phone needing to talk about my installation. Vince said one of my items came in wrong and installer didn't know until this morning before he started his installation routes for today. I took off work today (missing income) and doors aren't going to be installed today.

The below is my experience and my opinion. We are building a new house and decided to order windows and doors from Home Depot. However, this windows and external door order has been a nightmare from the beginning. The millwork specialist in the Issaquah store never showed up for our appointment and we found out that he had a dentist appointment during that time. At the Missoula store, we received a text message ten minutes before the appointment letting us know that the millwork specialist won't be in for the appointment.

Home Depot advertises Andersen Windows, but how does one purchase and get them installed? Oh wait. How does one get Bob ** to send you the quote. Two months, later, frequent trips in person to the store, phone calls, nothing! Granted, it included a custom window, but that is why I went with Andersen brand. Promises of emails, "by tonight, by tomorrow night, by...Never." Complaint to Andersen itself, and I was told sellers get a direct number to call, so that blew Bob's one of many excuses. Not having much better luck with the two other dealers Andersen recommended so Marvin windows are looking pretty good.

It took about a year for Home Depot to install 9 replacement windows. The original installers looked at the old windows, decided they didn't know how to replace them, and left. Months later, a new crew came and did all the work in a single day and left the cleanup to two guys who didn't speak English. When I looked at the job from the outside, it was horrible! Cement trim was wavy and uneven everywhere, so I called and it took a couple of weeks for them to review what they did. They agreed it was sloppy. They sent two more non-English speaking guys who didn't know what to do, so they left. A week later, two more of the same and they dripped cement all over my garage floor, which dried into lumpy cement messes. Their patch job was horrible too. They also let my dogs out of the dog yard by leaving the gate open. Took hours to round them up.

Got our windows replaced (whole house, 28 windows and 2 patio doors) in 2018. Windows have leaked since that time, and we’ve spent that time (yes 5 years) through 100s of calls and emails trying to get Home Depot just to call us back, not to mention to come out and fix it. Their customer service and responsiveness is horrible and they refuse to accept responsibility for their mistakes. They finally call us back (yes in 2023) arrange to come fix it (3 times we were ghosted, reps came to the house to tear apart our windows on the inside and left us with their mess) then today come to fix it and tell us that siding is breaking because windows were not installed properly and siding has to be pulled in order to fix it, and now it is a liability claim. Not to mention having to replace the house wrap and the water damage to our dry wall in the house as well.

We spent over $20,000.00 for 21 windows in our home. The manufacture and delivery of the initial 11 of those 21 windows was botched. Only 5 were delivered. The other 6 were not in the order. The installation of those 5 windows was late and the final trim work was horrible. Louis, the installer, left me low-grade, unstained, and unmitered wood to stain myself and hang. DHM Construction had to repair Louis' work. DHM Construction also installed the other 10 windows ordered last year for our 2nd floor. The windows were installed and caulked from the inside & without the use of a ladder. On 12/25/22, a cold front with wind gusts of 40 mph blew outside and 13 windows began whistling in our home. The whistling continues every time the winds get gusty where we live.

Bought 2 brand new garage doors that was told would take 30 days or less, finally arrived 4 months later and showed up being 2 different colors, some of the panels were dark brown. Some were lighter brown and damage to say the least. Been going back and forth with customer Home Depot Customer Experience Representative (Bree **) for months reviewing my claim and all of a sudden she was gone, would not respond to anymore of my email. Just completely ignored me from there on out. Now I am stuck with different color and damaged doors on my new garage. I myself will Never spend a dime in this store ever again.

Rating would be '0' if it was an option. Subject: Whole Home Window (Simonton) Purchase + Patio Door (~$25k purchase). Year long event, started with false/misleading information from the salesman to a current 'full settlement proposal' from a THD district Install service resource. I have a worksheet clearly noting every event and the durations before responses/actions.

Extremely dissatisfied with Home Depot windows and door installations in Winnipeg. No customer service, no guarantee and if you do the project loan as we did it, they took all our money without completing the project or asking for our sign off. I Do not trust them one bit. Everything that guaranteed us means absolutely nothing. Even the resolution team in Toronto is of absolutely no help and just full of disrespect. Still waiting for our front door. Wish us luck.

Too many problems to list. Windows installed wrong, did not pass inspection, and on our phone call with installer he said we told him to install them wrong. Very funny. Then the process of not communicating with us and not returning calls and not following up. Today finally fixed trim, tiny fix to finish, and the guy throws trash all over for us to pick up. Plus person to fix window after inspection fail lied and said he was an installer (found out he only measures), so now we wonder about the long term for the window. Original sales person was stand up, but despite his attempts to help his people would not respond. Very disappointing experience.

Purchased 2 Therma-Tru Doors 7-2021. The installers installed wrong color doors, did a slop job, left my home incomplete with open framing inside and out. Home Depot customer service assured me they would order the correct doors and finish the work with compensation. As of today 12-7-2022 that have not ordered the doors or have returned to finish the work. I'm currently having to find another company to install and repair the installation for my doors because of the incompetent customer service from San Diego Home Depot.

I paid in full for my windows and doors in February and was 12 weeks out. Here it is December 4th and was given another arrival date. They spent almost three months getting the measurements correct only to accept the original measurements. I have for many months had to call myself for updates. They seemed to not be in any hurry. Now they are planning to install possibly December 19th. They broke a door and did not receive the correct half round window with the proper internal grids. Constant delays for many reasons. Way too much finger pointing and absolutely no communication skills. I have even talked with the sales person's boss and that did not get anywhere. I will never use them again for my remaining windows. I even asked if I will get some sort of compensation for being delayed month after month after month. Never did the Boss say anything to the fact.

My wife and I hired Home Depot to replace our windows and doors in the back of the house with hurricane-impact windows and doors on October 2020. When the Home Depot salesman came to talk to us about their product, I asked him two questions, was Home Depot using their own employees and was the job going to be finished by December of 2020. His answer was yes to both questions. It wasn't until January 14, 2021, that we received an email from Home Depot informing us that they were ready for the installation, lie number one.

We first signed the papers to purchase our impact windows in October of 2021. It is now November of 2022 and the job remains unfinished. The installation did not take place until April but we were willing to wait because we knew there were many delays due to supply chain issues. However, on the day(s) of the install, the installation team not only shattered one of our old windows and did a shoddy job cleaning up (leaving pieces of glass on our floor when we have a dog, a baby and a toddler in the house), but also left dirty handprints on a window that was so high up it needed a scaffold to be installed (so obviously cannot be cleaned by anyone else now). They also did not have 3 of the screens needed.

On 4/13/21 an HD sales rep came to our house, took measurements for 6 impact windows and 1 set of impact patio doors. We paid in full that day. We were told all items would be installed on 7/12/21. On 7/15/21 the installers could not install the living room window (lost), the master bedroom window (cracked), the master bathroom window (too big), the patio doors (wrong swing). Only three bedroom windows were installed, leaving the project not even half done. After the failed install, we heard nothing from anybody at Home Depot. We called the Home Depot and were told it was the problem of the 3rd party installers and there was nothing they could do.

THE HOME DEPOT -- Window replacements are junk. I have had zero luck with the window replacements Home Depot sells. The sashes were defective after only 2 years, losing their seals. When getting replacement sashes for the replacement windows they finally came after 10 weeks defective (bent/warped sash frames, and not properly sized) from the factory so another re-order. Taking 8 to 10 weeks to re-order the 3rd set. COVID is not the issue, it is the defective sashes being manufactured then installed by gosh who knows who that HD has hired.

I and many others have been duped by Home Depot and by PlyGem windows into believing that the windows purchased at Home Depot are covered by a reliable warranty. PlyGem ignores warranty requests submitted to them. Home Depot ignores complaints made about the PlyGem windows they sell. Consumer Affairs refuses to publish my review of the problem despite the fact that my statements were all truthful. I can't help but believe that Consumer Affairs protects the businesses that they represent. A true marriage of convenience between a manufacturer of inferior products and a business that supposedly represents the best interests of the customers who are fooled into believing the warranty on these products.

My home was a total mess when I purchased Andersen windows from Home Depot. We spent $18000.00 on 4 French doors & 9 windows. Most of the windows leaked, all the French doors leaked. Their installer came by really did nothing, on his last trip to my home he handed me 4 tubes of silicone!!! I was on my own! I reached out to Andersen many many times. They told me they would send their best inspector. We live on the bay and that’s the excuse the inspector used for all my damage. He put in his report the damage was from super storm Sandy!!!! We were very lucky with that storm, and only has many 1/4” of water in the bedroom facing the bay.

I purchased a door in 2018. They neglected to tell me I couldn't use a security door in front of it so it warped and peeled. So, in January of this year (2022) I revisited Home Depot and asked if they would assist me in getting a new door. Of course, they said yes. Long story short they delivered the door, put it in and it was damaged. They didn't know the door was damaged until they installed the new door. It is now August and I still don't have the replacement. They sent a guy out that had alcohol on his breath covered with Halls Cough drops.

I bought my blinds and windows and haven't received anything but headaches. I bought my windows, and the person who installed the window in my office made a hole in my drywall. A couple of weeks later, the same window started to leak. I called someone to check the window leak, and the guy made the hole bigger. I have contacted Home Depot multiple times, and nothing gets resolved. They keep saying that a report has been filed and they are waiting to be "processed." I am very disappointed. Home Depot is a rip-off. Please, do not do business with them unless you are ready for some headaches. They also lie about financing.

Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personnel were dismissive and had the aisles messy with large materials all over the floors causing safety hazards. Finally, after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager.

We ordered multiple windows and a sliding glass door. When they finally arrived, took months, one was cracked and the installer had measured the door wrong. The window did not have screens. The installer stuck our windows in with a "few" screws, leaving a 1 inch gap behind the nail fin, which precluded proper installation of the window trim. He literally used a pry bar and a sledgehammer to force the sliding glass door into the opening, despite my asking him to stop and order the correct sized door. The door is twisted and warped, and jumps the track in operation due to this. The handleset was also the wrong color, least of the issues. The crack in the one slider has spread throughout the entire pane.

We had many windows replaced (Around 17) and paid some good money for what we thought were good windows with a good warranty. Half of the windows won't stay open and you cannot get anyone on the phone to help you. Every day we leave voicemails and emails and no one ever responds. Do yourself a favor and look for windows elsewhere for windows.

I am leaving the review for Home Depot Window replacement and installation service. If there is negative stars review available, they definitely deserve it. I ordered my window replacement back in Oct 2020, and now (March 2022) I am still waiting for my window project to be completed. The window team always has excuses like the supply chain issue. Also, they are not responsive and do know their clients' work status at all. I would say even though there is some supply chain issue, a delay of ONE AND HALF year is not acceptable in any situation, even everyone in the team dies for some reasons.

I would give less than one star if I could. They measured window opening wrong, give me a small size window that is being patched up with 2x4(s) at the bottom, foam seal around, and quarter rounds inside to cover their mistakes. Very poor craftsmanship. Have been in dispute with them for more than a year. In addition, they would not own up to their mistake about wrong measurements and neither would they take their product back. Now they are threatening to take me to collection and mess up my credit rather than resolving the matter. Who would have thought a large company like Home Depot to behave so badly!!!

In early November 2021, (the 13th or the 14th) I ordered a set of shower doors from Home Depot online and got a date of a week from the order for delivery. Friday the 19th would be perfect for a store pick-up. I promised my customer that I would have them installed by the Wednesday before Thanksgiving, 24 November 2021. (This was the final step in the bathroom remodel that included the removal of of a cast iron tub, installing a shower pan, tile work, painting etc.) The shower doors were warehoused in Dallas already! They had to go from the HD warehouse less than 60 miles to the Denton HD Retail store. The madness of Black Friday was approaching but the chances seemed very good that I could get the doors in time to make the deadline 10 days in the future.

In July 2021, we signed the paperwork with Carlton **, Senior Design Consultant @ Home Depot, for window replacement/installation project in our summer house in Monticello, NY. I opened a Home Depot credit card as part of the deal and began repaying the deposit for this project (09/08 - $500; 10/07/ - $200; 11/09 - $200; $900.00 all together). In August, we got our windows measured by another Home Depot employee. In October, we scheduled the date for installation - 11/20, Saturday. We were very specific about a Saturday appointment as we live in Brooklyn and can only come every other Saturday. For the past three weeks (before 11/20), we would get reminders a few times a week - via text messages, e-mails, and voice mails - about the upcoming installation date asking us to be in the house between 8:00 and 10:00 a.m. and reminding us about the importance of removing everything 3 feet away from the windows.

This painstaking endeavor began over 10 months ago. Poor transport of products by the installer caused scratches on the products. The installation took place over six months ago and only one month ago we had an inspection. I am still waiting for the Installer to return to finish up. Home Depot has the worse Installation Services. They are liars, they laugh at your face, never deliver on their promises, you call and leave messages for a return call that never happens. This company is a joke, it is a disrespect to the customers, they can cause you to have a nervous breakdown. STAY AWAY FROM HOME DEPOT IMPACT WINDOW INSTALLATIONS, save yourself from the mental anguish!!!

Began the process to have a new front door installed just before the Covid shutdown of 2020. Paid a fee to have a rep come to my home and take measurements. This was completed within a week or so. Then the country shut down, people ordered to saty home, business closed etc. Never finished front door process. Went to Home Depot today to inquire about finishing the purchase and install. Was told I would have to start over and pay again to have the door measured. I stated that it was nonsense. The door had not changed nor did the previous measurements and I should not have to pay another fee to have the door measured again. Then I was told the previous information "drops off the computer after a year."

If I could give ZERO stars I would! I made the mistake of calling Home Depot to get a quote for new windows for my historic home in Portland. I knew I wanted wood windows to replace the 100 yr old windows I currently have. After the sticker shock of the ridiculously high prices, I went ahead and ordered new windows for the bedrooms only. This was in May 2021. Months go by with delays and I get a call the windows are in! They sent a contractor to install them and he refused to wear a mask and used the word "plandemic" to describe the Covid19 pandemic. I had asked that they send a vaccinated and masked installer which they did not do. They also did not have all the windows.

First off contacted Home Depot in June. Took 4 weeks for them to send someone to see what I needed done and to take measurements etc. Then over the next 2 1/2 months mix up after mix up with them going to the wrong city with the an incorrect address for permit. Finally after 4 months the installer comes and immediately complains because it is a big job with lots of labor. I say that is why I'm having a professional do it and why I had someone come out to assess it before placing order.

Steve B. -Salem Oregon. Home Depot Windows and window installation team was absolute garbage. We ordered the higher end version of the Simonton Windows with the installation being provided by Home Depot. A total of 19 windows were being replaced during our home remodel. The original order and contract was Feb of 2021 with a deliver date of March 2021. Our windows didn’t arrive until June of 2021 pushing our construction remodel way past our original completion date with our GC.

As stated by others, Home Depot should just stick to selling products and not installing them. I had a disastrous experience with a window installation that never happened. Sales person came to my home at my request and we ordered windows that were to be installed by Home Depot. I paid a 25% deposit and scheduled an install date. The day prior to my install I took down all of my blinds and drapes, moved furniture, and made the necessary preparations that were requested by them. They gave me a 2 hour window for their arrival time, 8am-10am. By 10:15am, when they still had not arrived I called the scheduling dept. I was told that my install date had been changed and they were not scheduled to come that day. No one ever informed me. So I called the salesperson who sold me the windows, he apologized, and since it was Friday afternoon, said he would get back to me on Monday. I heard nothing from anyone for almost an entire month.

I had bad service. Order 7 windows in March 2021. Still have not got my windows. Paid 4700. Told Home Depot give me my money, cancel order. They do not answer emails and said I would have windows for 5 months straight. I am a unsatisfied customer who never got windows or installment yet they took my money. I now wait for a refund to max. Do not use this company. Stay far away.

Home Depot is the worst company I have ever had the pleasure of working with. Not only did their sales representatives (Mark) outright lied to me but even told me he had misrepresented what he had told me during the time of the sale. After being completely convinced that I would receive the product I had sold I was then called by the installation manager who informed me that they could not/would not be able to give me what they sold me. Tim offered a credit for some blinds (unknown amount) he would not disclose the amount, so I declined his offer and to be honest I wouldn't have expected it anyways because I still had windows in my house that was not what I had asked for.

NOT ONE SINGLE PERSON KNOWS WHAT THEY ARE DOING! Each installer sent to my home said something completely different than the last one. We had to have 3 different sets of doors ordered (each taking 8-10 weeks to make) and none of the doors ordered were correct! The blame shifted and passed the buck on Home Depot (whom they are contracted through) and 9 months later we still have no doors even though each installer double checked the order Home Depot made each time and said we were good to go. There is a massive disconnect between Home Depot and Lex Construction (the only installer they contract with) as no one seems to know what they are doing and everyone says something different and blames each other. THEY NEED TO GET IT TOGETHER AS THE INCOMPETENCE IS SEVERE AND VERY REAL!!!

In February 2021, Home Depot sent their technicians to install windows in my house. When they got there, they not messed up the marble ceramic under one of my window, they also install the wrong door in my patio. Their screen door is cheap it ripped out the same day after installation. After I realized all these problems, I called them to report them. They told me they will send the technicians back fix their mistakes. Unfortunately, it's been over 4 months nobody ever come on my doorstep to fix their mess. They were fast to collect the money, but slow to fix their mistakes. I completely regret I chose them as window installer company. I hope you avoid doing business with them too.

Went to the Home Depot store on Oakland Park Blvd today May 19th to do some shopping of household items and electrical items as I’m renovating my home. first I went to the aisle for window blinds. I saw associate by the paint area. I asked her if she could assist me in ordering some blinds. She pointed to another associate at the end of the blinds aisle, so I thank her and proceed to that associate.

I was very disappointed with Home Depot Installation Services for windows. We were told directly that the installers would appear in Home Depot shirts with HD badges and were HD employees. Instead some non-English speaking guys came without masks. When they were done, HD insisted upon final payment even before scheduling inspection. They failed to schedule the inspection until after the permit expired and then only in response to a bad review. The Installation Manager, Craig, made excuse after excuse and became rude and insulting, belittling me because of my small company before leaving. I will never trust Home Depot to tell me the truth or provide what is promised again.

We purchased impact resistant windows in 2/21. In 11/21 one cracked. We contacted Home Depot on 11/30 and then again on 12/10. We were told the window would be replaced and it would take from 6 to 8 weeks. We have called and emailed several times asking about the replacement and no one answers or returns our calls. This is 3/14 and we are still living with the hole in the window and we are still waiting for this window to be repaired. We spoke with someone in the service departments over two months ago and they said they were ordering the window. We have heard nothing since. We have called the person we spoke with and were unable to reach him but left a voice mail.

I ordered a $1,400 mahogany front door on Feb 17th. The product page said it was in stock and gave me an estimated delivery of Feb 26th to March 2nd. I was excited about getting this new beautiful door. Tonight on February 20th I received an email from Home Depot saying my ordered was "Backordered" with no expected arrival date! They said if it didn't ship by March 31st, the order would be cancelled. WTF?? You're either going to have it or not, don't keep my hanging. The door went from being in stock to being backordered 5 days later? This is simply infuriating. I had contacted my contractor and set up a date to install the door. Now, apparently I have no door coming. I'm pretty pissed at this ** and won't be purchasing the $5000 worth of appliances we had planned to. Hopefully Lowe's will handle purchases better.

We were super excited to be getting new windows. However, it all went downhill with Home Depot services. The man who came out to measure and sell the product was nice. The inspector was scheduled to come out and unfortunately, I was in the backyard and missed his call when he was waiting in front for me (we had a window of time). I called him right back and texted him within 5 minutes. He never returned any of my calls or text messages. I left numerous messages...the only person who communicated with me was Krista the Installation Coordinator, but she left for vacation for two weeks. I tried over and over to reach someone about rescheduling the inspection.

My husband and I had a specialist come out to our home in September to measure for a new bay window. We placed the order the same month. The first available installation date was November 30th. The contractor canceled the installation for that day due to a chance of rain, no rain that day at my house until 4:30pm. He rescheduled the instillation for Dec 7th and now we are having to reschedule again due to weather. The contractor called to let me know the first available appointment they have is January 5th. Again, we have been waiting since September for this window to be installed and have already paid for 25% of the cost. This has been the worst customer experience we have ever had!

I had all my windows replaced by Home Depot with the selling point of lifetime replacement. One of my windows was broken and called on 10-10-20 for replacement and was told I would hear from someone in 5-7 business days. After numerous phone calls I finally received a return call from the installation manager about 2 1/2 weeks later. I told him to just ship me the window sash and I could replace it myself. I was told it should take 2-3 weeks. So far it has been over 3 weeks and no window and I cannot get a return phone call to the tracking information. If you need windows I would use a local contractor.

I have ordered blinds for all of the windows at our new home. They changed my selection, because of technical difficulties. When the blinds were installed they were totally different from what I wanted in style and size. I could not be there when it was installed so I was shocked to see that not only it’s different but not functional either. The adjusting rods are so short and up high that we need a step ladder to reach them. One of the blinds is all tangled up and can’t be pulled down.

I purchased 9 Simonton 6500 windows from HD. The warranties vary by windows however, these come with a Lifetime Warranty Installation and Double Lifetime Craftsmanship Warranty so this is transferable to the next resident. The windows were poorly installed initially. We had leaking in a few of the windows resulting in rotted trim. We have continued to contact HD to fix the issues through Installation Services and Customer Care.

This a complaint on Store 3003 Bridgeton MO 63044. I have used this store for many years, and should know better. Every time I place a special order I have had nothing but issues, all of them nearly the same. Customer service Whether a delivery issue with appliances or a Blinds issue that I am now having. I try and get a hold of the store and get 1st the computer then I get someone at customer service who say, "Oh that is flooring. I'll connect you." I get someone in flooring. Says, "The people you want has just left for the day and won't be back till Monday." I say I need to talk about my blinds and he say, "Sorry. Can't help," and hangs up. This has happen 3 times now. How this store or business is still around is beyond me. I will never order anything from them again.

I am trying to replace 4 windows in my living room and 8 in the basement. Home Depot rep came, gave an estimate, etc. Very pleasant, promised lifetime warranty, all I had to do is call HD if something goes wrong, the company will come replace them. I mentioned that my windows in the bedrooms were changed in 2001 and they had leaked the Argon gas so they are cloudy. He encouraged me to find the receipts and call HD. Well, I found the receipts, and called HD. After 4 hang-ups, I finally got someone who asked me to email the receipts because they cannot find them in their system. I did! I called today and no one knows anything.

I got the perfect door and Lee made sure the price was great too! He took away the worries and made sure I was educated in everything I needed to know about the install. I'll be going back to him in the future.

Never buy windows from Home Depot! It is not the windows that are the problem. It is the Home Depot Install Managers and contractors they use. Our nightmare started in 2015 and it is now 2020. From the beginning they have measured incorrectly multiple times, ordered the wrong window sizes multiple times, ruined the mortar on my home, broke the bucking, used the wrong caulking that resulted in it developing holes, not adhering well and growing mold. Our large picture window developed condensation between the panes due to an air leak, the drywall around some of the windows was damaged, I currently still have a window that leaks, mold growing between the glass panes and the rubber edging that you see when you look from the inside out, cracked and chipped two marble window sills.

I recently ordered patio doors using online ordering the end of May. I received an email from Home Depot on June 8th saying my doors had shipped and the estimated arrival to the store was June 15th. I contacted the receiving store on June 16 to see if the doors had arrived. They had trouble viewing the online tracking system and couldn't give me an answer. Today I again checked the tracking website which had previously not been functioning correctly only to find that the doors just shipped June 16th... the same day I inquired to see if they had been received at the store. I contacted the online service to ask why I had received an email from Home Depot on June 8th saying the doors had shipped when this was not true. The representative was unable to provide an acceptable answer. I more than likely will now choose to stick with getting supplies from Lowe's since I can get a truthful answer from this company and much better service.

Once upon a time (my Home Depot fairy tale), I ordered SIMONTON sliding glass doors (2). I was informed it would take up to 6-8 weeks after down payment and order to the manufacturer. After a couple of weeks I was informed Simonton does not make a 3 (three) panel door. I then agreed to have Milgard (via Home Depot) door replace the one of the ordered doors, and thus, another month or so waiting period.

Took months for after we inquired about doors to get someone out to give us quote. After we decided to proceed with door took over a year to get the door installed correctly. Door frame and door chipped, wasnt sealed correctly, door jammed after 2 days, paint chipping, people dont know their right hand from their left hand. No one can give you correct information. Changes daily. Never again will I spent another penny in their store.

I am supposed to have my windows installed today but nobody has called or shown up. I tried reaching out to the project coordinators and left a message but they never return my calls. I also left a message for my Sales Consultant and he also has not called back. I finally got a hold of someone from Customer Care and they informed me that the installers were supposed to be at my house by noon. It is now after 1pm and still nothing. I called Branch Support and they said they did not know where the installers were and told me to call them myself and gave me their number.

Last July I had the local rep for Home Depot put in an order for 10 replacement windows for an older home that I own. They were done and supposed to go in in September but unfortunately when the installers came out 7 of the 10 windows didn't fit. The installers remeasured and I was told it would be another 2 or 3 weeks until they were finished and ready to go in. After a month I kept trying to get a hold of someone to find out what was going on but no one would get back to me. As a result I called and cancelled my order. Within 20 minutes Robert ** called me back and asked what was going on so I told him that there was no communication with his boss (Jeffery **) even though I had tried several times to do so. He then explained what had happened (one window had to be built somewhere else). He then promised me that if I agreed to go ahead with the deal I would get a $1000 gift card and I agreed to do so.

Horrible job installing my doors. When it rains my floors get wet then I was told the warranty is voided because I didn’t paint the door. I was never told to paint the door... When I purchased the doors I said I wanted a door that I did not have to PAINT!!!! I WILL NO LONGER DO BUSINESS WITH HOME DEPOT. $1800.00 WASTED...

Paid for Blinds to be installed a d measured by Home Depot. Home Depot rep came into my home measured. Fiance went to HomeDepot to pick up blinds. Blinds were cut to fit all my windows. Started process 1/12. Home Depot rep came to install 1/30. 5 Blinds were correct. 3 incorrect. Representative from Home Depot stated I should get a call and new Blinds and installation. I called to complain to Corporate. New Blinds delivered Saturday 2/1/2020. I am still currently awaiting a call from Home Depot regarding installing the blinds that were delivered Saturday. Today is Monday February 3rd. I have yet to receive a call. I will never shop for major house items. Missouri City, TX you have earned a F. I am livid.

The Home Depot I visited was lazy, uncooperative, and lacked any knowledge about windows. I met 3 employees. The 1st two said they would not help me at all. The third was hiding out from work and suggested I find someone else to help. I then waited to find someone else but gave up after about 15 minutes. I do not understand why anyone would go here for any reason.

This review is about Home Depot”s Home Installation Services. The good: their pre-installation service. Everyone from the person at Home Depot to the contractor who came out to discuss my needs to the installer who measured everything up was quick, helpful and friendly. Why a one-star rating then? Let’s just say if you have any issues with your installation good luck! I hope you have a ton of patience and perseverance. The short version of my story basically was I had a problem with two of the window coverings I ordered which necessitated them to be fixed (one cut to the wrong size, one defective). Getting replacements for them ended up to be a gong show where I had to call many times and ended up waiting almost half a year for things to be remedied.

We bought replacement windows from Home Depot in March and it is not January of 2020 and the windows are still not completely installed. The first installer installed the windows with foam (nothing else holding up the windows) and they were not aligned at the bottom or plum. Our carpenter said he could not install the trim because the windows were so out of alignment. We had to reinstall 3 windows so that we could put in the sills in bathrooms and kitchen. We finally got Home Depot project managers out to see the mess. They agreed the windows were not correctly installed or sealed and wanted to send the same install out to redo it.

I am disappointed in Home Depot. We ordered a custom round window through their window department and it has come in sized incorrectly twice now. This most recent time the installers took the old window out and broke the glass on it and then put it back in place when they realized the new window didn’t fit. The part that really got me was that they never told me there was a hole in the broken glass now and they left without telling me and without cleaning up the broken nails and wood around the floor. So I noticed later that cold air is blowing into the house through the window and we have a renter living in the house. This is not how we expected to be treated after agreeing to buy this window that’s costing us over $1500.

My elderly mother decided it was time to have the kitchen remodeled and met with a Home Depot rep. at her house. The window sales person came out and took measurements and setup an appointment for the “official measurements” to be taken the following week. Considering these are retrofit windows, the measurements need to be correct. She was assured that this would be completed before Thanksgiving. Three weeks later she gets contacted to schedule the installation the following week (day before Thanksgiving).

Updated on 11/30/2019: This is an update to a previous window install experience. I am sorry to say it is not a good one in the end. Install supposed to happen today after 3 months of waiting. Installers didn't show. I called in only to find out there was not going to be an install. Windows were incorrect. Was I even going to receive a call from them? NO? So now at the 3 month point I will cancel my install. Next is to get all my money back.

Home Depot came for a second measurement then never ordered the window. After I called for a status, they sent someone else out to measure again and it took another 3 weeks to get the window ordered. They called to schedule the install and when I called to confirm the day before, they denied they ever set up an install date and said their soonest available would be in another 3 weeks.

In October 2019 we contracted with Home Depot (Steve from Farmington Hills, MI) to install 5 replacement windows in our residence. As part of a promotional, they offered us a Home Depot Card at 0% interest for 2 years for the project's cost. Upon receipt of the card it was 0 interest for 6 mos. Repeated calls to correct this met with no success because although the credit services personnel wanted to help, they could never get the salesmen to submit the contract which stated 2 yrs/0%. However the project cost were stated on the statement so we started paying the installment fees while we sought to correct the mistake.

Original order at Home Depot Honesdale PA. July 7th 2019. Waited 6 weeks. Door was sent to another area Home Depot for installation. I did not request a installation. So this door was supposed to be sent back to the original store I ordered from (Honesdale, PA.) so that they could deliver it. Waited and waited. I called. They could not locate the door. It was “lost”. I needed to reorder the door.

Irving Texas, my sales representative was Carl **. He was agreeable and helpfully until I paid. Once they charge you for the installation you can no longer get good service. 2 months later and I don't have an installation date. He has stopped responding to my emails or phone calls. Not mention, I cancelled 3 windows and they won't remove those charges from my credit card. They say that must be handle after the window install but they can't tell you when that will occur. Why should I pay interest rates on a balance that is not accurate. I am so disgusted and disappoint with the entire process that I finally cancelled my order.

A sales rep. (Stewart out of Plymouth, MN) came out to quote us on a window replacement. He quoted us $1500 on a full casement replacement, or $900 on an insert. We said we would talk about it and then proceeded to leave our home and said he would get back to us next day. 3 days later, no word. I texted next day to confirm replacement (as that was his original means of communicating his tardiness to our original appointment) and asked if he was planning on getting back to us. No reply. We still don't have a fixed window and have had radio silence with Home Depot apparently.

I purchased an Andersen storm door from Home Depot for approximately $500 including measurements and installation. The experience was horrible from beginning to end. The main point I want people who read this review to understand is that after installation, the storm door did not close. Home Depot insisted that NO storm doors close completely. The manager of the Jericho store stated that he too has a storm door from HD and his does not close either. He also indicated that if the wind catches the door and damages it, the damage is not covered under the warranty and I would have to pay to repair. After arguing back and forth for over a month, HD removed the door and refunded my money (which included a $90 charge that they could not explain). After all is said and done, I purchased a Larsen door from Lowes. The experience with Lowes was seamless and the storm door closes properly. SHAME ON YOU HOME DEPOT.

I ordered several interior solid core pre-hung doors from Home Depot. Every summer, they warp and I have to have a carpenter come out to service. I also ordered a solid slab door, it warped within 6 months. Tag on it said 'Made in China'. No wonder. Ordered 2 screen doors, the screws that came with the doors prevent the door from being installed properly. The auto close mechanism is not working properly. Pretty much all of the doors from Home Depot are crap - do not buy.

I am beyond frustrated by my terrible experience with Home Depot and would like to warn other homeowners. To summarize, I purchased 3 Simonton windows and a sliding door to be installed by Home Depot. I had problems from beginning to end and do not want anyone else to go through what I did. The ordeal lasted over a year without Home Depot ever fixing the numerous problems, mostly to do with the shoddy installation. They had at least 6 different HD employees try to remedy the problems and they all failed! A rep from the Simonton Window and Door Company was even called and he replaced the screen door, it still didn’t fit right and he indicated it was because of the installation.

Every bad review I read, I have had the same experience. Ordered our patio door in Mid November and didn't finish till end of July and kept having issues with scratched panes of glass. Each time they would install, 7 times this happened, my husband had to take off work cause install guys refused to work weekends, which used over a week of time off. This company could care less about keeping people happy.

Was supposed to have an in-home consult about my basement windows. Home Depot guy called at the last minute and rescheduled for the next day. Then he failed to show up. Never do business with this outfit. I never will.

They made wrong measurements, ordered wrong size sliding windows, and then proposed to make our windows smaller to solve the problem! The irresponsible person we were working with was Andrew **. He also gave us a wrong quote and increased the price of installation, after we placed the order. We started this process beginning of summer. It is now almost end of August and we have to start over the ordering process. They have wasted our time. We have to go to Home Depot every time we want to communicate with them. Home Depot should really do something about this mess that they have created. Unfortunately, they do not feel any responsibility and the entire team is terrible in terms of communications.

We purchased Milgard Tuscany windows through Home Depot. We had all new windows installed in OCTOBER. One of the windows broke literally the day after installation. It took Home Depot until JANUARY to finally replace the broken window. We just had another window break. Home Depot told us that a local installer should contact us by July 17th. That means we have to wait up to 6 days just to have someone call us to schedule an appointment. Who knows how long until this window actually gets repaired or replaced now? Home Depot warranty service is HORRIBLE.

I am no longer upset with Home Depot. I am now focused on getting this job done. I am trying to get them to complete installation on 2 French doors and 2 stationary windows that were installed in May 2018. The job remains incomplete 15 months later. Numerous phone calls have been made - no answers. Multiple trips to Home Depot, still I have no answers. I received a phone call last week from Citibank Home Depot credit card provider.

Started with needing a set of double doors from the inside of our home out to the deck. I called Home Depot. Had thought they would do an excellent job especially with a set of $4,000.00 doors. The salesman Brice ** said we could have gone with a cheaper set of doors but wanted something that would last. So supposedly the doors was going to take 6 weeks for the doors to be put in. Brice ** ordered on February 25th, 2019, April rolled around to the date due for install was set for the 19th of April, 2019. The sub contractor called me, told me he had broken down and was unable to do the install. A couple of weeks rolled around. Did not hear a word from anyone from Home Depot including Brice **. So I called Brice **. Of course he did not answer his phone so I left a message.

Springs broke 1.5 yrs after installation by Home Depot. The repair company that came said that the door was improperly installed to begin with and that a part was missing that caused the springs to rub together and eventually break. The cost for repair is $400. This is the 3rd product that Home Depot has installed for me that I have had to repair or replace due to poor installation. I've learned my lesson and will never use their installers again.

I was very pleased with the salesperson who came to our home and sold us a replacement window. But the installation is a nightmare. Today was the 6th contractor appointment. He called at the last minute and said he could not find our window at the Home Depot warehouse. The previous contractor made 4 appointments calling and canceling the first 3 due to weather. The fourth appointment was a no show no call on a sunny day. They assigned a new contractor. Called at last minute to say we are the third job of the day and he could not get to us (appointment 5). On appointment 6 he called and said Home Depot could not tell him where the window is, canceling appointment 6.

Began the process of ordering a door in February through Home Depot. Was just installed May 17th. Apparently they outsource to a vendor. I was provided incorrect install dates and finally told my door arrived damaged. Lots of finger pointing but Home Depot. It accepting responsibility. Patiently waited after complaining and being told they could not compensate or discuss compensation with me until after the door had been installed; was not offered the opportunity to cancel. Door installed 3 months later but not according to what was order due to door being inaccurate size. Waste of time and energy. Would absolutely never even order so much as a screw or hammer from this store ever again. Customer service and escalation team not in sync and everyone pointing the finger at the other for issues/concerns.

If I could give this review a 0 I would! I live in Calgary AB and went to Home Depot to purchase some blinds for my new home. I ordered them a month before possession so I would have them in time. I was told to have the designer Monika come out to my new home to look at the blinds and make a choice. I already knew what I wanted and what colour I wanted which was Charcoal. The designer came to my house to see that the colours of my house was grey, white and black. I wanted black charcoal for my windows. After 3 weeks the blinds arrived for me to find my CUSTOM blinds came in the colour brown! Or “hiking trail” as it was labelled. I could not believe it! I paid $1500 for these blinds!

Bought custom Andersen 2500 Series storm door from Home Depot 8 months ago for over $500. Paid HD to install $190. Screen is literally falling out of frame. Andersen sent the replacement part but HD wants $150 to repair. Not even a year old. Don’t believe the BS about warranty with HD install. They do not stand by their products or workmanship. Buy local.

I ordered 96" mirrored closet doors Feb. 24th, they were delivered, broken, March 3rd. I have, since that date, tried to get someone to pick them up to exchange them. It's now almost May and I just want them picked up and get my money back. They have been sitting in my front yard right at my front door for 2 months. Yet another very bad experience with Home Depot.

I have never been so upset with a company before. If you're smart and need something installed do not get it done by Home Depot. I ordered windows. Did not know they used outside contracts for installation. Took MONTHS to have them get the job done right. The contractors will tell you anything and I did not know better would of had the job done total crappy. Think it took 6 times of waiting for appointments and each messing up or saying something wrong so someone else would have to come out. Why Home Depot has such crappy install companies is beyond me. Would it not be cheaper to have decent ones and get the job done properly the first time out and have the customer want to use their company again? I have had another problem after over 2 years. The lock would not work on the door wall.

You guys can really ** up a wet dream, I have ordered total 18 pcs window springs. I was to pickup all total 18 pcs, at store 1277 but order was split and the 4 pcs sent to wrong store 1214. After spending hours on phone I was assured the 4 items from wrong store was going to my store 1277 and they did, but now the other 14 items was going to my store 1277 was ship to the wrong store 1214. It seems like can't get the order together. They split it then keep exchanging between the stores, for some reason they split and joggle the order between 2 stores. The store #1214 I will not shop there if all was free, what a way to operate. Now I know why these workers make minimum wages S, ** dissatisfied. No longer Home Depot customer.

I ordered three windows and one sliding glass door, we stressed that we needed them put in at the same time due to it being cooler, us having 14 month old twins and full time jobs. Home Depot said no problem we just might have to wait longer on the windows because it takes longer for the door to make so we waited and waited... Finally they called to set up a date for installation and all was good until... They arrived! The contractors that come in to install the windows and door got started right away. I was extremely happy until I started talk about the sliding door. The installer stopped me right away and told me that they were not installing the door that day because it was defective. Not only did Home Depot not tell me this but when I called dan (the install manager) he never once returned my phone calls. I finally got in touch with Daniel by calling the service center at Home Depot who had to call him and connect us.

We went to Home Depot with measurements and sizes for the front door with a sidelight. We waited 4 weeks to receive the door. Called ahead and told them we were picking up the door. We waited 30 minutes for them to bring the door to the front of store. We got the door home which was in a box. The door was 2 inches small and there was a 2" filler board placed in place! Very disappointed in this! Who puts a 34" door at the front of there house! Will not shop at Home Depot again.

I had Home Depot install 2 kitchen windows. I asked that they replace any rotten wood on the sill and the entire old metal frame. They included this extra work, at a higher installation price. During the kitchen installation I was able to see that the sills were not rotten and that all the metal frame was removed. When I had Home Depot do a second job for a bedroom window, I was given an estimate. When I requested the rotten wood sill replacement and the entire metal frame replacement, the installation price went up by about $350. When Home Depot did the 2nd installation, they did not remove any sill wood, so nobody could tell if the wood was rotten underneath, and they left the metal around the window.

We initially hired Home Depot for siding in May of 2018. They said work would begin July. July goes by, August goes by, phone calls are unanswered. Finally ready to start in September. Contractor shows up. Wrong materials were ordered. Wait weeks for correct materials, more unanswered phone calls. Then we find out the person who did the estimate got the job wrong, going to be 3500 more. And need new materials. Now it's October. Waiting for materials. Phone call after phone call goes ignored. Job finished in mid-December. Then guess what, wrong parts for vents ordered. Have to wait for those parts. It's now February and job still not complete and still cannot get anyone on the phone. Absolute scam. Will never go through Home Depot again. You cannot get any answers. They kept telling us the manager would call but never ever heard back.

Back in 2011, I hired Home Depot Home Services to replace windows on my house, after the salesperson bragged about the double-life warranty. I was hesitating to use them because the company was (and is still) not known to have a reputation of quality. But the double life warranty, meaning not only me but also the next owner of the house is covered for product defects or shoddy install, convinced me to use them. After signing the contract, everything went from bad to worse. It turns out that they don’t have their own trained install crews, but subcontracting the project out to apparently any warm bodies they could find.

Avoid these fiberglass doors at all costs!!! We are in zero degree weather and the door has major drafts all over. The bottom gasket gave out less than a year later. We could not even close the door until I figured out that there was wood blocking the deadbolt. The door warped in within a month and there is now a strong draft at the top of the door. Feather River has very liberal specs for warpage which allow for drafts. The door was "installed" (butchered in) by a Home Depot contractor (Sayre "remodeling") but the drafts themselves are a result of bad quality materials and manufacturing.

We bought a patio door on 12/24/18 from HD in Hackensack, NJ. Door should arrived on 01/11/19, we still don't have the door. They know nothing about it other than to blamed the supplier. The delivery date has been changed 5 times, and still there is no door. Honestly how can a business can run that way, it's really disrespectful, unprofessional and unethical. How can a company sell problems, instead of services or products.

3 large window replacement in foyer of our house has been a nightmare. It took five appointments. First one the guy never showed up. The second the guy called 10 minutes before and said he couldn’t do it the third it rained. The fourth A different guy showed up. He was supposed to come at nine or 10. He didn’t come till 12. He was not prepared. He looked at it and discussed it. Told me how difficult it was going to be and then by that time he said it was too late in the day to do job. They scheduled me out another two weeks. Same guy showed up. Didn’t want to replace anything rotted. Did a horrible job. Was rude.

Ordered 8 windows for my home May 19, 2018. Between issues with ordering then getting in the wrong windows we didn’t even start the install till July. The installers came in, put in the windows. Cracked a tile, stepped on plants, windows gouged, marks everywhere on the windows, missing screens, a Sash destroyed, a balancer broken so the window doesn’t work, and the mull bars scratched to where you see the metal.

I don't even know where to start. I ordered window coverings for my whole house. The order came to over $3,000. Almost 3 months later, delay after delay after delay... With blame on shipping, installation, sub-contractor's failure to pick up shipment etc., etc. and still no downstairs window coverings. Finally, the day of installation, the order was completely wrong, i.e., wrong measurements and the factory's failure to comply with the order measurements and instructions. None of the problems were the fault of the customer (me!) but Home Depot refuses to accept responsibility and wants a restocking fee of 25%! It's all there in black and white in the contract. I have been at least a 30 year customer and have ordered numerous appliances, doors, paint... Can't even name all the stuff I have bought. I will never give my business to this shoddy company in the future.

I wanted to get new windows in my home, I called to schedule someone to come out and go over everything. May 19, 2018 Bonnie came out and discussed everything, we purchased new windows - NOT cheap! The process started, measurements and more measurements, windows ordered. Then, it went downhill from there, wrong windows, no Saturday appts, lack of help, nothing came in correct, parts broken, no screens. You name it, there was an issue. Fast forward without the 2 million phone calls, emails, Text Messages any and every form of communications including... a certified letter to Corp. office. We are now at DEC 3rd, 2018 and we get a phone call saying that a person (Jim) will be out to fix all issues with my window including putting in a new Sash and hopefully to fix the gouges/scratches on the centerpiece, which they claim you can paint.

I had to call for one year to get a refund on my shutters, and I still haven't received it. They constantly avoided my calls. The manager, Cindy, was absolutely incompetent and unreliable. I have been lied to a number of times just to placate me, but then nothing ever materialized. I have been on hold for 30 minutes every time I try to talk to Cindy or a manager. I can't remember a time when I had this much difficulty with a company. If I could give them a negative rating, I would. I had two supervisors come out to inspect my complaints about the quality of the shutters I received, and they both agreed the installment was extremely poor. I had 5 shutters in all just break off. Home Depot told me they would refund me after contesting this issue for a year, and then they wouldn't call me back. I am going to have to take them to court.

My wife and I purchased two entry doors and two storm doors for home on August 31. Initially, we were promised they would be installed prior to Thanksgiving which didn’t happen. The installation was scheduled for today December 3, 2018. However, when the installer arrived he pointed out to me that the first door had several marks where the paint was scratched. The door looked horrible. So my options were fixing myself and get discount, wait another three months for the same door to be rebuilt or cancel the entire order.

Please do not use Home Depot installation of siding. Never do a project loan with them either. 6 months later, no siding. Still getting the runaround. Now have to fight for my refund. Extremely Poor service. DO NOT USE THEM!

The only reason I gave them 1 star is because there isn't anything lower. After 9 additional weeks of waiting for installation and being lied to and laughed at by the most unprofessional and discourteous group of folks I've ever encountered, I contacted the main office. I was told that I would get a full refund ($1,900.00) and a $100 gift certificate but after several weeks the person I spoke to will not return my calls/emails. Seems I've been lied to by the Home Office as well. At least they are consistent.

Paid $4400 for 6 windows. 5 out of 6 windows had cold air blowing through the cracks around the windows. Never caulked around them. No trim replaced and sash was never replace properly. Very disappointed with customer service... Always got voicemail and never a callback. Should have paid more attention to reviews... Omaha Nebraska.

One of the worst experiences dealing with a company. Ordered windows about 2 months ago. After waiting 6 weeks for the windows to come in, I was told that Home Depot cannot install the windows because they cannot get an installation permit from Summit County, CO. The customer services has been extremely unhelpful. They do not return calls. Asked to speak to a manager and they never called me back. I'm beyond frustrated with the lack of communication, action and responses from Home Depot. DO NOT DO BUSINESS WITH Home Depot.

I purchased an Andersen door in March 2018. Glass panel was put in by installers. I took it out for summer and put screen in with no problem. I stored the door flat. When I went to put it back in it would not go. Called salesman. He told me he would talk to the person who schedules installations. She told him she would contact installers. Still no word from anyone. Terrible customer service. Don't buy anything that needs installing. I Paid $500 for the door. The least they could do is give good customer service.

I ordered a screen door in May and asked for install. Before it's put on the contractor tells me I need a new door also. I ordered that as well and had it installed. It is now almost October and still no screen door installed. Between them ordering and delays and throwing out parts that had to be reordered I am still waiting. The staff at the Deptford NJ store seem casual and unconcerned every time I check on the status. I took off on Monday because they finally had the vendor resend the lost frame and the subcontractors sends me an email late Sunday (didn't see till after waiting for hours on Monday) that they would not be out and someone would call me within 48 hours. Well it's been a whole week and haven't heard a peep. Poor customer service at the store and contractors. Never again!!

Wasted our time. The first time the crew showed up to install, they had the wrong sized windows and the wrong color. Second time the crew came to install the windows they forgot to bring the windows. Third time the crew never showed up nor did they contact the Building Inspector who left them a $50 fine. At this point we cancelled the project and are waiting for our refund. Morons.

I'm writing this for anyone that is considering using Home Depot installation services. I've always been a big supporter of keeping home improvement work as local as possible. I reached out to local blinds vendors in the Little Rock area and unfortunately not everyone is great about email (I'm at sea a lot so I have to do things electronically.) I gave in and went to Home Depot. The staff in the windows and blinds area were extraordinary and I have no problem with that side of things "but" Home Depot uses a 3rd party contract "service" out of somewhere in TX to handle the install around the country & that alone creates communications breakdowns because they don't know the local sources, they just bid it out and accept anyone that says they can do it.

All I can say is be careful when purchasing any beautiful exterior vinyl doors with the sunburst glass above. I had a few screws that were hanging out when I arrived back to the job site so I went ahead and removed all the screws took off the plastic glass frame and behold NO Seal of any kind. If this went undone there would absolutely be drafts in the house. Careful!

All I can say is be careful when purchasing any beautiful exterior vinyl doors with the sunburst glass above. I had a few screws that were hanging out when I arrived back to the job site so I went ahead and removed all the screws, took off the plastic glass frame and behold NO seal of any kind. If this went undone there would absolutely be drafts in the house. Careful!

First I have to say that is totally frustrating that so many items in home renovation stores have so much of their stock available online only. We needed just a door knob. Just a basic bedroom doorknob and of course it was only available online. We ordered it anyhow and here we are 3 weeks later and no door knob. We received a message from Home Depot yesterday just to tell us that the doorknob is on its way to their store, probably from back east, and will take a couple of more weeks to get to our local store. Lovely service when you have to wait over a month just to get a lousy door knob!!!

We had all our old windows replaced with Simonton 6500. The window in the bedroom constantly collects condensation between the upper and lower window in the winter - a service guy told us it was because there is a heat vent right below the window. Umm, then why don't any of the other bedroom windows do this? They all have heat vents below the windows. Two of the windows so far have had the pivot cam fall to the bottom when tilting in the bottom sash for cleaning. This results in the window not closing properly, nor will they lock. We had no idea how to fix this, so we went for over a week with unlocked windows in our house until a repair guy could come out!! To add insult to injury, the last repair guy told us just to "remove the entire window" for cleaning instead of tilting it in!! We would never, ever recommend these windows to anyone. Buyer beware!

Warning: Home Depot charges more than twice as much money for the same, exact product! The company’s Merritt Island, FL store quoted me $16,200.00 for 9 PGT-brand impact-resistant windows that I am now purchasing from a legitimate, state-licensed and certified window contractor for just over $7,000.00. Plus, my qualified, family-owned contractor is replacing a narrow picture window that Home Depot’s rude and unqualified in-home sales representative claimed could not be acquired from PGT, or any other vendor. (He was too lazy to call the manufacturer.) By the way, Sears quoted over $13,000.00 for the same job.

Never have I experience such unprofessionalism and sloppiness in my entire life... I ordered 7 custom doors (spent over $3,000) from the Home Depot in Cranberry Township and experienced the following: Waited over THREE MONTHS for the doors to deliver and ANOTHER month to be installed. Two doors were not custom, they were stock. One storm door was completely wrong. I had to call off work two days instead of one after the job took longer than they expected. They broke my doorbell. One of our doors barely closes months later. The overall installation was incredibly sloppy.

I bought the hurricane-proof windows from Home Depot back in February or 2018. My house has several windows which are a little over 2 inches wider than the largest standard size, and I was billed for windows which would fit the openings. In the end of April the installation crew came and began installing the windows. I was around at the beginning however I had to work and was not present the whole time. When the time came to install the windows for the wider openings, the crew installed standard size windows with gaps of over an inch on each side. They filled the gaps with pieces of WOOD and FOAM!!!

Wanted to custom order some window blinds for my house. The rep was tending to a customer who appeared to be checking out a cart full of items unrelated to window coverings (grout, tools, wallboards, etc.). After standing in front of his desk for a good 15-20 min., the customer he was tending to needed some screws for his wall boards of which he proceeded to the hardware department to get his screws. Without completing the checkout and allowing the customer to search for his screws, I don’t know how long this would add to my wait. What I don’t understand is why was this customer allowed to check out in the window coverings department instead of standing in line at the checkout counters like everyone else? The rep could only blurt out that I was next and that he was the only one available to tend to customers.

I ordered a custom steel door on April 29, 2018. The door was to come in about 2 to 3 weeks after ordering. We just picked up the correct door today. July 20, 2018. The reason for the extensive delay was because the wrong door came in the first time. The second time, it was not made to order. It was wrong. It was very frustrating. We were expecting out of town family. We wanted a new front exterior door before they arrived. The wrong door came and they were here before the right door came. The door was ordered three times before we got the right door and that was because of a gentleman employee, in which he truly made it happen for us. He normally worked at the Pro desk.

More than 4 months I am struggling to complete the exterior door project with Home Depot. TWICE the brickmould trims came from the supplier 2 inches short. Home Depot fails to contact me. I have no support from Home Depot. I begging someone to help me.

Four days ago we had a sliding glass exterior doors installed. The installers did a great job, However, the salesperson (WHO IS SUPPOSED TO KNOW ABOUT THE PRODUCT) did not tell us that we had to step 'over' the vinyl (or metal... can't tell) plate that covers the tracking on the bottom of the door. I've already tripped over it and my 92 year old father is about to move in and we'll be having family members (some elderly and some children) here to visit. This is a hazard! I almost fell... We could be sued if someone does! No mention was made about this by salesperson from the Plaistow NH store! Richard **. Also, I was told I could get a BRUSHED NICKEL handle... It's not! It's white vinyl. Also, we don't have any warranty information. Just the sheet I signed stating "Job was completed to my satisfaction." Yes, installation was; however, THE 'DOORS' ARE NOT TO OUR SATISFACTION.

VantagePointe Windows by Simonton - Initially we were ok with the replacement of our windows with new vinyl windows. The installer did a poor job caulking around the trim and we had to mention it while he was here and fix it. It's been 6 mos and the caulking has continued to shrink and change color which looks horrible since the windows are white and the caulk is now yellowish brown. There is also mold growing in some places. I have called four times, each time being promised by customer service that someone would call back right away. To this date, no one called me back and I am super irritated. Their windows cost us over $24,000 and our house now has a problem that Home Depot created. With the rain we get here in Georgia, I do not appreciated paying that much to get leaky windows. Apparently they don't care. DO NOT make the same mistake by going with Home Depot.

I am fairly patient, knowing how busy some of the HD employees can get. The short story is that after the third visit to the store, I was able to order a custom steel door, for which I was charged for immediately. Okay. So not every business waits until the item is shipped. After a week and a half, I get a call telling me that the door cannot be made due to the height being too small. I didn't get into it with the caller, as I know that she has nothing to do with it. She said that a credit would be made to my card. As of this writing, no credit issued. So, now I have to go back to the store again to have it cancelled. Lastly, why don't they have as part of the program a kickback to said that the dimensions of the door cannot be done?

I ordered an area rug from homedepot.com on May 7th, 2018. After 2 weeks I called them to find out how much longer it would be for arrival. The order stated it was ready for pickup at my local store. The local store said they never received it. Someone at the store signed it off as received when it wasn't. A new rug was ordered for me (by them) and it finally arrived on June 5th, 2018 (almost 30 days). Still too long for a delivery. I order a curtain rod from them on June 11, 2018 and it arrived on June 20, 2018. In today's day and age, with 1 and 2 day delivery from competitors, how does Home Depot expect to keep customers with 9-30 day deliveries? Where is the CEO when it comes to this?

I picked out a stick front door and asked about installation. Was told that it was a minimum $400 and could be quoted after I paid for a $40 site survey/measurement which would be refunded upon order. I was OK with that. Was told the entire process could take 6-8 weeks. I was not ok with that. I asked how to speed things up and was introduced to a Home Depot @home guy who said that I was lucky to meet him because he could not only do installation faster, but he could get me a better door because the Home Depot doors that I was looking at were very poor quality and would fall apart very quickly. He said his doors were much better quality than Home Depot. I asked why he was bad mouthing Home Depot in the store since he worked for them and he laughed and said that Home Depot corporate knows that he is doing this and are OK with it.

Perhaps this was just our experience, but I truly don't believe that this was the case. I believe this is probably happening "across the board" with Home Depot - my bias opinion. My husband and I went to the Dixie Highway Home Depot in early May 2018 to purchase 2 doors (a security door for the FRONT, and a screen door for the BACK). When we got there, there was an elderly couple waiting for service, who said they had been waiting for quite some time (should have been our "omen"). We waited, along with them - took about 30 minutes before a sales clerk arrived. After the elderly couple placed their order (another 30 minutes or so), we proceeded to give the clerk our order on what we needed. We paid $30 for measurements to be done on both our FRONT/BACK doors.

I just had a really bad experience with Home Depot. I bought several thousand dollars of products from them to renovate my home which flooded during hurricane Harvey. I had the receipt to return 2 doors which didn't fit at the end of the project. It was past 90 days and they returned 50% of the amount I paid for them! I called the toll free main customer service number and they told me that Home Depot does not have to take returns after 90 days even with a receipt for things in original packaging. The store did me a 'favor' by giving me 50% of my money back. Please keep this in mind when you shop at Home Depot. I have bought several thousand dollars of stuff from them in the past and will no longer shop there.

VantagePointe Windows and Doors by Simonton - Under the intense southwest heat, my 2 window frames (windows for which I paid Home Depot $3200.00) have severely warped. To date, Home Depot has been contacted 8 times since January/2017 and this has not yet been fixed. By the way, their idea of a fix is to remove the outside trim and replace it with 3/4" imitation wood typically used on decks. Aesthetically not pleasing and certainly not what I paid for!!! Service technicians are polite, but honestly, the last one had such poor English I couldn't make out what he was saying. Three technicians have come by and taken pictures, and to date, nothing from Home Depot.

I use to love Home Depot. We have bought a lot over the years with them. Until it came to our windows. We paid over $5,000 for 5 windows in May of 2016 and they finally got it right in 2018. We are in Fort Myers beach so weather was never an issue. The problem was they never fit. After countless phone calls and remeasurers and installer after installer coming out to the house, it finally was done right. I have dealt throughout the years with Greg **, Melvin **, Install manager, Justin **, Install Manager. And they all said they would take care of it. But same stuff different day with all of them. Have had 7 different people out to measure the one window that they could never get right. Over 5 different install companies out to install it, just to find out the measurements were wrong again. They kept sending out the same window measurements that were wrong in the first place.

Poor windows installation job, my siding was damaged and add some scratch. Damaged plastic around windows and patio door (J channel, gap 0.25 inch). Poor silicon Caulking job, They put silicon on top of dirt. Home Depot refuse to fix it. Manager told me: "You have too much expectation." I paid real money $15650.00 - not fake money! I going to complain to Corporate office. Poor quality of Simonton Patio doors, Dirty windows, a lot of silicon, not good plastic welding spots, Patio door screen do not close and cannot lock door. More than week- nobody respond. Not recommend to use Home Depot and Simonton plastic windows and patio doors.

Anyone who has ever needed replacement windows knows how many sources for custom replacement windows of one kind or another are available. All seem to be custom factory windows and very expensive. Comparing window cost to standard size windows available at a large box stores like Home Depot or Lowe's, for example, shows a huge difference in cost between a store window and a "custom window" even for a standard size. A 24" x 48" double hung vinyl replacement window, for example, would be in the $150.00 range purchased from the store while a similar size window from any replacement window company would be double, triple or even quadruple the price. Of course, separating the price of the window from the labor is often very difficult.

I am a professional builder. I ordered a whole house full of replacement windows (Simonton's vinyl windows) for a project, approximately $25,000.00. One window cracked. Home Depot would not respond to a replacement request even though there was a lifetime guarantee. I bought and installed a replacement, over $500.00. It hung up my project for months. Never again.

We had a Home Depot person come over on 2.14.18 to get a quote for all of our windows! All 8 windows! The salesperson is really just that. Promised us all 8 windows would come and be installed no later than 10 weeks! And said it can all be done in one Saturday. Tried to reach him to ask what’s going on and if we can cancel. No response at all. Like he never existed. Had multiple issues with the representative who’s suppose to schedule our installation to find out that they can’t make it happen in 1 Saturday.

I ordered a custom iron door from Home Depot ($4000). It took 6 months for them to fabricate the door. Once it finally arrived for installation, the packaging was opened to reveal a terribly damaged iron door due to improper packaging. Home Depot and the manufacturer were contacted and gave me the option to return the door and wait another 6 months for a new one with no guarantee that the next one won’t also be damaged! Poor customer service, takes too long, bad packaging... order your iron door from someplace else!

This has nothing to do with this product, but the customer service provided by Home Depot. DO NOT get windows from Home Depot. It's been 5 months since we started our project, and they still have not completed the work. They came out the first time to install, and 2 of the windows were the wrong size; not even close -- the installer said like 6" off. They ordered new windows that we had to wait to be installed. No one ever got back to us. Months of emails and phone calls, complaining to the sales person, emails to Customer Care and nothing.

I’m writing a review to let people know what a terrible experience we’ve had with Simonton Windows and Patio Doors and Home Depot Installation Services. We had eight windows and two patio doors replaced. The original installation in September of 2017 went well, the windows seem to function good but the patio doors really leave a lot to be desired. The bottom track in the patio door actually rusted and the door and screen door were extremely hard to open and shut. After a couple of service call, replaced track and adjustments it seemed to work fine until the first sub-zero weather we had, the patio door actually froze shut. There was thick ice in the bottom track and frost on our woodwork along the side of the stationary door. Once we finally got the door open there was very thick frost/ice on the side track of the sliding door.

First we will start with the fact that none of my "installation managers" were ever reliable and were/are extremely hard to reach. They would often not return my calls or emails. Second, I had to be the driving force to get my windows measured in which the representative kept me waiting all day and finally showed up just before dark. Then about a month after the measurement I had to continue to call Home Depot's customer care line just to get a set install date, which was a month after the promised date.

Wow! My husband and I were dreading the day we needed new vertical blinds cut for our custom window. Each blind needed to be a different length. Fortunately, we were at the Cañon City, CO Home Depot at the right time for Christopher to assist us with this endeavor. With his "can do" attitude and skill we were in and out within an hour. He's just one of those customer service guys that is enjoyable to be around and he made every effort to make sure we were satisfied ie. staying after his scheduled time-off, and guaranteeing his work. It is refreshing to experience that level of customer service as that is not always the case.

This winter the small double hung top window in the dining room cracked the inner panel glass and I have to buy and ship a new unit at my own expense. COLD is not covered under any warranty evidently. Why are these being sold in a state where the winter temps can dip to -30 then?

I like Home Depot as store but their service are so bad. I ordered window replace. They took 2 months to make the window. Then they called me and scheduled installation. They were too late for their appointment so we had to reschedule. 2 days later they called me. They said they can’t located my window. They lost my window. This is hilarious. I call the manager. He apologized. He said he will see what happened then contact me back. I never heard from him. I called back. They ask me to go to the store. I sent email. I went to the store. I spoke to the manager. She told me she needs to talk to another manager and she will call me back later at the same day. It has been 4 days now. I never heard from them! Now I just need my money back. I don’t need their window. ;(

Ordered an entry door with two side panels on 8/6/2017, and as of 1/8/18, I am still without a front door! Home Depot guaranteed it would be in, and installed by the end of September when the original order was placed. The side panel doors were made incorrectly, reordered as a rush (told two weeks-took exactly seven weeks; longer than the original door). At the time the second door came in, it was inspected by JELD-WEN the manufacturer, as well as Home Depot, and we were assured it was PERFECT. Installation was scheduled (of which they could not install until 12/28 due to lack of having enough professional installers to accommodate their customers, as well as their lack of concern for what we have been through to have a new front door installed).

Basically I ordered five windows in May 2017. After five months of incorrect deliveries, windows shipped the wrong color or wrong size, or contractors not showing up I finally got four windows installed in October 2017. However one of those windows was installed with a ripped screen that they assured me they were re-ordering. The fifth window came the wrong size and had to be reordered again. This would be the third time ordering that window. Although they assured me they were rushing to put in a new order for the window and replacement screen I found out today that they were never ordered until almost a month later on November 22.

We ordered the exterior door on 7/15/17. It took 6 weeks for someone to come out and measure. We then ordered the door. It took another month for it to arrive and we set up installation. Installer never showed. We called installer and he said he no longer worked for Home Depot. We called store and were told that another installer would be contacting us. 2nd installer called and scheduled install for 8 am on December 8th. At 10 am, we called to inquire and were told he was on his way. Approximately 20 minutes later he called to tell us the door was damaged and not able to be installed. The door was reordered.

Ordered a security door on July 7, 2017. The door was installed incorrectly and slowly began falling, dragging, and scraping the brick entryway. Home Depot was notified and they have yet to correct the problem to this date, December 15, 2017. We are unable to use the front entryway to come into the house unless someone is able to lift the door as it's being opened.

I ordered a standard garage door on 10-9-17 & the gentleman came on 10-13-17 to measure. I hadn't heard anything for 2 weeks so I called the store on Southport Road in Indianapolis installation and she asked me to wait a week before calling back so I waited another two weeks and called back and I was told that they would look into it and somebody would get back to me the next day. Well 2 Days Later somebody got back to me and said the installation company should be calling me the week of Thanksgiving.

Ordered replacement windows for our home with Home Depot on 09/92/17. The windows were installed 10/25/17 but only had screens for the bottom sashes. These are double hung windows so require FULL window screens for both top and bottom. We are STILL waiting for our screens and no one at Home Depot will talk to us. We paid over $8,500 and get anyone on the phone that knows about this. A window broke a week after it was installed. It's been 3 weeks and no replacement and we can't even find out a date when to will be replaced. Can't get ahold of anyone in charge. Cold air pouring thru a huge hole in window. Considering legal action against these people. We are disabled vets in our late 60s and HATE being used like this. Go elsewhere for your new windows. We have filed complaints with State Attorney General and the BBB. If no resolution then we will be forced to hire an attorney.

When the salesman showed up, I liked him right away. In passing he mentioned that he had been in this line of work and with The Home Depot for 9 years. He measured my windows and then we set to designing the look. I asked if there would be insulation, foam or batting, in gaps behind the wall where the old windows has taken room up with weights, (the old windows were literally 100 yrs old).

Ordered new doors both entry way and storm doors - installer was late which was fine but ended up staying later than expected. The storm doors showed large gaps at the bottom between the concrete and the door (the ones I had on did not have gaps). Needless to say the air just seeps in. I call Home Depot and they say well the house is settling (has is 60 years old) - sorry already settled. They claim nothing they can do. Great storm doors that leak - defeating the whole purpose of storm doors. 6 months later the knobs falls off the entry door. I try to fix this but continues to happen. Finally I tighten and the problem is resolved - poor workmanship and I don't feel I got what I paid for.

They contract their business and these people are terrible. First they come out to deliver and say it was the wrong glass color. Come out again and claim now they can't find the door. Third time they thought they already hung the door and just needed to install the glass. Fourth attempt supposedly the glass is still the wrong color, the stain will take another couple weeks to come in. We took numerous days off work, wasted hours of our time. Most unprofessional, inept place ever to deal with. This all went on from August to end of October. Incompetence doesn't even begin to describe them.

Ordered Anderson windows and Home Depot installed Simonton Vantage point clear value instead on Friday. By Saturday two were already broken (springs). It has been four days and I am still getting no action from Home Depot. I have dealt with HD many times before with no issues but this bait and switch to poorer quality is beyond explanation. Salesperson informed me he has never made a mistake in ordering windows. Totally denies any responsibility. I am very upset to say the least. If I wanted windows that did not open and close I would have kept the old ones. I am trying to decide how to proceed at this point.

My husband and I ordered custom-made shutters for 2 rooms in our home. We had experienced exceptional service and product back in 2012 when we ordered shutters from them. What a difference 5 years makes! We placed our order in May, 2017 and the shutters were delivered with scratches on numerous louvers. After at least 6 email exchanges and countless telephone calls with THE SAME customer service representative, we find ourselves on October 24th, 2017 still waiting for a resolution or repairs to the shutters. Photos were sent and promises of quick resolution were made by the customer service representative. Promises of "We will get back to you today" only to never hear from them again. Follow-up concerning the status of the repairs was always left up to us. We are still waiting. I WILL NEVER, EVER ORDER CUSTOM MADE MATERIALS FROM HOME DEPOT AGAIN.

After only one year of having Home Depot replace all my homes windows with upgraded double pain high efficiency windows I found that the install was failing. Several windows were separating from the frame and leaking. I contacted them and they agreed to come to the house and reinstall the leaking windows but they never showed up for the repairs after scheduling twice. I have called them several times but get no response or call back. I'm completely disgusted with the work and will never use them again for any type of home improvement work.

My wife went Home Depot in Freeport Long Island, NY and picked out a door that they had on display late summer 2017. The installer came to measure and said everything was a typical install. We received the paperwork that included the description of the work to be done. I noticed it said something about white aluminum cladding along with Brick Moulding.

On March 18, 2017, I contracted with Home Depot to install Windows and Doors in my home. They installed the job on June 19. They did not have the right color for one of the screen doors. However, they said it would be here in 3-4 weeks. Sometime near the first of August, they came to install the door, but it was the wrong color so I did not accept it.

Ordered windows and had them installed. At the time of inspection, inspector couldn't find a tempered glass logo so the inspection did not pass. Home Depot Home Services said they would handle it, but when I call for updates, they are asking why the inspector is looking for tempered glass logos on the windows when it was required before. How do I know? I am a consumer, Home Services should be the expert and should be up to date on the requirements and codes. I was told I would receive callbacks, but no one reaches out. I was told the manager would call, I received no callback. I called asking for an update and left a voicemail, still no update. The inspection was about 2 weeks ago! I still don't know if I will need a replacement window or if Home Services will resolve this with the city.

I paid Home Depot to send someone out to measure for my doors. Paid the $50.00 deposit. I was told it would be a few days and someone would contact me. It was 5 weeks. After the guy came out to measure he said the measurements would be provided to the store the next morning. Three days after I get a call from a guy at the store that they need to send someone out to measure. Clearly no communication.

I recently purchased French doors and a wood door at the Home Depot store. The sales person did it online. When they totaled it up there were several shipping charges. I cancelled the order and said my contractor would come and pick the doors up at the store to save the shipping fee. The order was cancelled. To date I have only received the refund for the small door and not the French doors. I have contacted Home Depot many times by email and received one response about the small door but never about the larger charge for the French doors. I have sent them copies of all the refund paperwork, confirmation number etc and have not received my Money back after three weeks. I would love some suggestions. I am out of the country right now so I can't go to the store.

Bought a Full Lite door online under the impression they'd have it on the job site in the time they said they would. However it was delayed with no notification to me. Called their resolution team who can't handle customer complainants well even though that would seem to be your job. Transferring me to another department without telling me to handle a problem that I didn't make. Door had to then be held at their shipping thermal until the next time I could be in site to receive it. Called to make sure everything was in track since I figured they would keep me updated or informed. And I was right because they had shipped the door to a Home Depot store and not the shipping address.

On July 3,2017, I purchased this door from this Home Depot store over the phone. I originally went to the Home Depot store near me store # 0210 and saw a door on display SKU # 1002-347-402 but they did not have any in stock at the moment. They located the door at the DEERWOOD store (same SKU #) and I made the purchase over the phone. On the following day my installers picked up the door and brought it to my house. First the door at the 0210 store had frosted glass. The one that we received was clear and had about 5 defects. My old front door was already removed and it was raining on that day. After spending almost 2 hrs. on the phone with Home Depot store 6976 and no decision by Home Depot the was installed.

I had Home Depot put in my doors and windows and love the product and the sales representative was great. The guy who measured the windows, not so much. I have a 2 1/2 year old daughter who loves to show everyone that is in our house. Everything. Well he was talking to my wife, and my daughter was trying to talk to them, so my wife started talking to her when he yelled at my daughter who then left screaming and crying. She remained petrified of the guy after that, and every other person thereafter. Had I been home to see it I would have kicked the guy out and terminated my $7400 contract with them. After an email complaint and bad survey review they do not care about the customer.

The Home Depot Home Services department doesn't follow up at all. I called with a service order on July 3, 2017. I fully recognize it was the day before the July 4 holiday. I was told someone would call me within 48 hours to set up a date/time for service (door repair) to be conducted. Today is July 13, 2017 and NO ONE from Home Depot Home Services has called although I have called back three times since then. I fully did not expect a phone call immediately around the holiday. However, it is now 10 days later (WAY more than 48 hours).

Hurricane Windows Installation - One of the crew members had a strong alcohol smell, I had to supply the entire crew with cold water the entire day on a very hot day here in Florida, they didn't bring a rag or paper towel to clean the windows, I had to find a 24' ladder so they would be able to install the windows on the 2nd floor, I had to ask them to not lay the ladder against the wall in my living room so I had to ask to protect the tips of the ladder with some cardboard, next day I found some screws from the old windows on my driveway so ended up sweeping what they were supposed to clean after. What a nightmare, a bunch of unprofessional guys.

I would like to begin with stating that prior to this I have enjoyed working with Home Depot and would like to continue to. We had fencing installed for our home. I purchased flooring for our entire house, as well as purchased many items and other installations for our property and others. A couple hiccups but all in all good results in the end. However there are some major issues with how the stores are run and how the customer is treated when ridiculous issues arise. I would like to take you through the last 8 months of trying to get the correct doors in my house.

I met with THD salesperson several weeks ago. He assured me he was very familiar with the windows I ordered and talked me through the process of getting them installed. I let him know I had a deadline to get them installed and he assured me they would make it. It was very easy to get them to take my credit card info but it got increasingly difficult to get anything done after that. I had to call to remind them that I needed to have my windows measured. I checked on the progress yesterday because it is one week from the deadline for install and got a call back from the original salesman telling me all the bad news with my order.

In fairness Home Depot did contact me and corrected the problem.

I purchased these doors through Home Depot in April 2016. As of today, 5/3/2017, we still have had no resolution for the problems with the doors. The doors arrived cracked and scratched. Steves & Sons have refused to make the situation right. They'll send me a scratch kit. That's it. When a customer spends thousands on custom new doors and they arrived scratched and cracked, the proper resolution is not to send the customer a scratch kit and wash your hands of the situation. I have taken time off of work to meet with representatives, and I have spent hours on the phone dealing with Steves & Sons. In the end, they will not stand by their products. DO NOT WASTE YOUR TIME AND MONEY!

I went to Home Depot Germantown to replace my sliding door. They told me to pay $30 and guy will come and measure. So I paid and the guy came and measure my place. I was told 3 weeks and the windows would be in. (LIE). Weeks after the measuring was done never heard back from anyone. So I called Home Depot. Whenever I called they told me they are busy with customer and they will call back. I called like 10 times and always same answer but never got a callback. After reading all this negative review, I have to decide do I have to decide fast that do I have to wait for Home Depot telling me to call or cancel the order and move on.

I placed an online ship to store order in late Feb/Early March for 3 items. 2 were French Doors and the other item was a 72X80 patio door. I received a notification the following day that the order for the French Doors had been cancelled because the store I was going to pick them up at was out of stock. Mind you this is an online order. Nevertheless I had to replace the order and go to a different store to pick up the item even though it was supposed to be buy online and ship to store.

I went to purchase a storm door for my back door. Paid for the door and installation on Friday. The guy came out to do measurements on Monday. He wasn't at my home for 5 minutes, took a picture of the door then left. No measurements or anything. Just said HD would contact me after he sends them the picture of my door. I question him... Was that it? He stated that the door was standard and everything looks fine. Wednesday HD calls me to tell me that the guy found that the my door frame was too wide, he needs to build a frame and a threshold. I questioned them... the guy said everything was fine. They said in order for them to install my door it would be another $287. I refuse to pay and demanded a refund. (Which didn't happen.)

On 3/5/17 I ordered a shower door through the Home Depot website. It was a product that they don't carry in stock so it had to be shipped from California. I quickly received the email that the product was ordered with an eta on delivery (3/17/17). So on the 8th I received another email saying it had been ordered at 5:50 pm in Perris California which is one of their own warehouses I later learned. The next week goes by and even though it hasn't had any updates on the door it still says the 17th so I was optimistic it would still arrive on time. 17th passes with no door (mind you its 5' tall and 3' wide and kinda hard to miss) so I call the Home Depot to check the status and they told me that it was shipped to the Estes delivery service already and was out of their hands.

Several years ago I purchased a exterior front door in a woodgrain style from Home Depot. Now it fading and peeling away the woodgrain look. Exterior metal door looks mildewed and faded. How do I fix it or have it fixed?

I have ordered two doors thru Home Depot Door and Windows Dept in West Windsor NJ on Aug 31st 2016 paying close to $5000. The store gave me an installation schedule for October 1st. Next two months I spent visiting the store and calling to find out when the doors will be delivered and installed. The order was lost several times and no one knew where and when are the doors. Finally on November 7th the doors came in without handles. The Feather River door which was ordered in pure white paint came in gray and was different from frame color.

Over eight years ago we ordered a custom front door through Home Depot and arranged for installation to be completed. The installer visited our home and provided the specific measurements for the door prior to the door being ordered. When the installer, that measured the door, arrived to complete the installation he informed us the door was too big and he could not complete the installation. We made other arrangements and the door was installed. Just recently the glass in the side panel broke. We contacted Home Depot and thankfully they were able to locate our original order. A new panel was ordered and, again, arrangements were made to have a Home Depot installer install the new panel.

This hasn't been a good experience whatsoever. We used THD thinking we'd have a pleasant experience, boy were we ever wrong!!! Process started in Nov 2016 - STILL not done and it's March 2017. 19 windows (7 are doubles) were ordered. The salesman couldn't explain why we 'might' need new construction as opposed to replacement except to say "it has something to do with how the house was built and they installed the existing windows." My husband had hurt his back the month prior and was succinctly clear that neither of us were looking for added projects when THD was finished. The salesman assured us we'd have nothing to do except put our curtains and shades back up, (LIE#1). So we signed the paperwork. We were getting a total of 25% off, we also decided to replace our rotting front door. We were both quite excited.

October I ordered 11 High impact or Hurricane windows. First order arrived. 7 of the windows were NOT high impact windows. Little did I find out until the county inspector FAILED the inspection. SO reordered the correct windows. NOW only two were incorrect this time. NOW it's 2017 and promised two of the correct windows on APRIL 1st. Not sure if this is a JOKE. At this point it's not funny. The other day I went to raise three of the windows. It took all I had to get the windows up...ONLY to have them fall back down each time. WHAT the heck is wrong with this company. I would think they would be bending trying everything to make this go away and get it right.

Wow, What a joke! Home Depot came, measured and ordered windows for my home in October, 2016. It is now end of February 2017 and still no windows. They came out the first time and were "surprised" the windows were on the second floor. Had no ladders or scaffolding. Not to mention one of the windows was the wrong size, and the second damaged. I took off work again two months later (had to reorder new windows) and to my disgust, they show up 1.5 hours late and again were "surprised" the windows were on the second story. I am told AGAIN they can not install and another day off of work for me.

Horrible experience with Home Depot purchasing and installing home windows! It started with the Sales rep promising the windows to be installed within a certain timeframe. He never replied to any phone calls, emails, or voicemails after purchase of windows. He did not know the 24 month no interest, only applied towards the consumer card. The installation was completed by a contracting company who had no respect for our home and had to return a few days later to complete the installation of the slider because they couldn't fit it in their truck with the windows. We were left cleaning up after them and having to repaint our window sill.

We have had the most terrible experience with Home Depot. They installed the window over two years ago, right after that, the water has been leaking from the tops of the window as if someone pours water inside my house. We live in the windy Bay Area. When the wind blows at night, the whole window sounds like it is going to crack. Then we asked HD to come look at it. They came "fixed" it for two more time. Now two and a half years have passed, it still leaks terribly. It has severe mold problem, the frame outside turned rusty and the floor is damaged. It has been such nightmare to my family. They said they will come look at it again but it's been two weeks since I complained, no one will give me an appointment so far. All of the people I talked to are liars at Home Depot. They said someone will call me but they never did. Shame on them.

No Home Depot window work -- 9/28/2016 we signed a window replacement agreement with sales Paul **. 11/7/2016 we received a call from Texas office to schedule the installation on 12/7/2016. 12/7/2016 the installer showed up but said they couldn't find the windows for my house then left. 12/9/2016 the sales manager, Andrew **, called and said that the windows are in their warehouse, but no permit from the city yet, and need to apply that before the installation. (It supposedly should be ready by THD before 12/7.) 1/17/2017 the city approved the permit, and rescheduled 1/23/2017 do the installation. 1/22/2017 the installer confirmed that they will show up between 9 AM to 10 AM. 1/23/2017 no one showed up, I called the installer and the installation manager, Rick **, they just told me they are not prepared for the installation, and they couldn't find the windows.

Not a Home Depot installer -- Was scheduled for a measurement for preordering exterior door. It was supposed to be between 8 am & 11 am. I had to call the person from the company that called me a few days prior, not from HD. Got a call from guy that was behind and was going to be an hour late. Got here. Not even here for 5 minutes. Got call from HD few days later telling us we need to order a specialty door. NOT TRUE. We built our home 25 years ago and the door that is in there is standard! We had this confirmed.

Home Depot has made me a Loyal Lowe's Customer. We bought windows from Home Depot last Fall. The Kitchen window broke nearly immediately and a piece of glass fell out. We called our installer. He couldn't get the window out and promised to return. He never did. We have called every Customer Care number we can find. Each department we talk to promises a return phone call, and then never calls back. When we call them *again* they say they have discovered that the problem is being handled by a different department. Then that Department passes the ball again. In the meantime, I have wind blowing through a quilt hanging over my kitchen window. We've been told twice that the window is done, but in the wrong warehouse. 4 months of nagging -- no results. So I'm hoping to save you the same hassle. Don't buy a Home Depot Window! Regardless of brand -- you won't get help if your installation goes bad.

Fraudulent type practice at Home Depot. I am an older person. I purchased a front door, side lights (both sides) and a good quality storm door. That was in October of 2016. My total cost I paid (upfront-mandatory) over $3,200.00 with installation and permits. It took the manufacturer like 8 weeks, then the one (yes one) installer took a couple of weeks off but could finally fit me in on January 13th. Today. Great. Finally. He even called and said he'd be here by 1:00. I took the day off work (2 jobs). The local (Troy, MI) store just called me. There is a defect in the door that was sent. Are you kidding me? Why wasn't this checked right away? It's not something they do.

(Total lack of customer service, support, and or consideration of customer concerns.) As a previous Home Depot employee, I am shocked at the treatment that my wife and I endured over a simple purchase and install of 3 Andersen storm door at the south Allentown Pa. #4140 store. My wife and I special ordered 1 storm door and purchased 2 in stock storm doors on Oct. 20, 2016. We were hoping for an easy purchase and install. WRONG!!! The Home Depot associates called, after measurements, and told us that the install date would occur Dec. 20, 2016. Wow, what a great christmas gesture, and it's not even halloween yet. So, I was hesitant. However, I agreed!

We have bought 32 windows for our new construction and had problems with them since last February. The company representative blamed it on our contractor and did nothing for us. Home Depot does not care either. The window is 8'X8' and came in two sections. The window leaks from the joint between the upper window and lower window. We have replaced the flashing and the problem is not resolved. We had to vacate the house for safety and mold condition. The company promised us to send someone by next Monday! We see who they are going to blame this time.

The Home Depot door installers use a bait and switch scam. I went to the Vacaville store and priced a door and installation. I was charged $50.00 for a home evaluation which confirmed that the door would fit. The installer then told me he would not install the door for the price charged by home depot. If I did a lot of the finish work myself and took care of the alarm wires it would only be a few hundred more. I was then sent a new "estimate." This included a completely different door from the one I had chosen.

Paid $4500 for windows with crank handles. No complaints about install but incorrect crank handle covers. My contact is Richard **, who sold me the job. They told me I would receive a call within 2 weeks for the replacement. So far, I have eight calls and as many complaints. Each time they lie and say we will be contact within two weeks but I never hear back from them. I really thought that this Mr. ** would do something for me but he too lies about it, I guess hoping I will forget about the problem. I paid a lot of money for these windows and feel I am entitled to the correct parts. I was just about to order a kitchen from them so I guess I am lucky to have this problem. Two more of seven people I spoke to who are in charge of expediting these problems were Doreen ** and Doris ** plus the Store mgr. of H.D. Marlboro.

I purchased a set of special order French doors on October the 26th of this year and was told the doors would take 2 to 3 weeks. I was given a delivery date 3 separate times by the service desk and every time I contacted them about my doors I was told they weren't on the truck. I went in to the store in early December and spoke to the store manager and was told at that time that I told the manufacturer that I didn't want them until December the 27th. I finally gave up and bought two single doors and a casing kit and made my own French doors due to frustration.

I used to love shopping at Home Depot. But now I hate this store. The reason for it is installation of the windows. Chad who works there came to my home in August 2016. We signed an agreement to install expensive Home Depot brand windows with a lifetime warranty. In a month 2 Ukrainian guys came in to install the windows. I paid the whole sum outright. In September with Seattle rainy and stormy weather windows started leaking. There was a lot of water on the carpet, drapes and the TV. My husband and I started calling Home Depot to come and fix it just about everyday. A month later a guy finally came to our place after a million phone calls and stated that pa protective part of the window was not installed on any of the 3 windows. He gave me a report to sign and said that somebody will contact me shortly.

In the beginning... Stopped by Home Depot in Laguna Niguel, and selected a window manufacturer for replacing windows at our residence. Order was placed July 30th, with installation to occur mid September. It is now December 10th. The windows have been measured now 4 times, and the last visit windows were brought out for an install, and they were not the correct size. Major, major screw up!!! We ordered these windows for several reasons -

Loved a front door... paid the $30 for measurements... made an appt. He was so overbooked... then he said he will be here 9-11am on Dec 9th. Called and called to confirm. Never any answer. Went to work, called again, no answer. Then he called and said he would be at the house at 12ish. REALLY I WORK TOO. I can't leave work for 2 hours and go back...unbelievable! HOME DEPOT needs more installers... I going somewhere else because he is so overwhelmed... Why do you need somebody HOME for FRONT DOOR.

We ordered a bay window from Home Depot Exteriors, which we were later told by Home Depot employees never to use because they are notorious for mess-ups. In our case, we were promised it within four to six weeks. After six weeks we called and were told that they never submitted the order. We were told that they would submit the order then, but after another week called again and were again told that the order was never submitted.