Home Depot Windows & Doors

Home Depot Windows & Doors Reviews

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Overall Rating
1.3 out of 5
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About Home Depot Windows & Doors

    Home Depot Windows & Doors Reviews

    ConsumerAffairs has collected 490 reviews and 380 ratings.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 4, 2023

    I purchased an exterior door and tried several times with me refusing the door on their last attempt. There had been several issues with Home Depot starting with a tile installation. The quality for the tile installation was poor workmanship and sent the same inexperience installer which made a bigger mess. I had file a complaint where they tried to offer me money and get another company to install. I told them that they were paid for a quality job and I expect that. I would not take the time to find more tile along with someone else to correct their mess. After month the Executive Office decided to have an experience installer to remove the tile and redo the installation. It is still a bad tile installation but would not allow them to further mess up my home.

    I had to file another complaint regarding the exterior door. I had surgery scheduled and tried to have door install before the surgery. The Executive Office several tactics to make me keep the door. After executive office refunded my credit card, I assumed that was the end of it. On 12/04/2023, The trucking company brought the door back to deliver and I explained my credit card had been credited to my card. Executive Office tried to manipulate me into accepting the door and they withdraw the refund. The driver called dispatch that told him to deliver the door anyway. I told the driver if Home Depot was giving me the door I’ll accept. He gave me vague answers so now the trucking company tried manipulating me.

    I called the Executive Office to ask why were they delivering the door again. Due to the issues with the dishonesty from the Executive Office, I started recording our conversation. The rep told me if I had need for I could keep it so I asked for something in writing. She said she was sending while the truck driver was here but she tried stalling. I gave the phone to the truck driver then she said since they had not fully unloaded the driver would take it back. I asked her, "So what you told me was changed." Home Depot will not honor what they said.

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    Reviewed Nov. 18, 2023

    Ordered windows then had identity theft. Went to DCP for help to resolve because the sales team offered alternatives and never followed through. I am suing!!! I will never use them for anything more than hammer and nails type things. I feel scammed!!!!

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      Customer Service

      Reviewed Sept. 23, 2023

      Want the commend the customer care service of this story. I had a crazy circumference and ended up here. My cell phone wasn’t working and I was nothing short of a mess. I needed to use the phone. The managers were called heard my situation and went above and beyond to help me. We already often drive from Branson area area to this store but you can bet this is the store we will use from here on out.

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      Installation & Setup

      Reviewed Sept. 23, 2023

      Please be 100% aware of what you’re getting into when signing a contract with Home Depot installation services as we’re now in a nightmare situation with them.

      We signed a contract with agreed upon window dimensions (that matched some existing windows in our house) but without telling us they ordered all different sized windows (significantly smaller), which I refused to let them try and install. They then told me they were cancelling the contract due to pre-existing rot (which they were fully aware of and was the main reason I was getting them replaced in the first place) and that I am liable for all of their costs incurred to date… for windows I never agreed to buy!!! We can’t actually believe that this is happening, so please be aware if considering them for any contract work!

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      Installation & SetupStaff

      Reviewed Sept. 22, 2023

      The installation is worse than I could have imagined. For months I have tried to escalate to no avail. There is no way to speak to anyone higher than the local employees to resolve issues. Nothing was installed correctly and they have come back several times and don’t know how to do it correctly.

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      Installation & SetupSales & MarketingStaffReliability

      Reviewed Sept. 8, 2023

      Impact windows installed and a few months later a regular rain entered inside track of home, was told they are made this way and that weep holes are there for water to exit. This was not disclosed to me at any time during the sales pitch, yet they lie and say they will fix anything that goes wrong and want customer satisfied. I would have kept my 50year old windows that never leaked during Hurricane Ian had I known I end up with this problem. PGT windows also arrived with defective beading and looked terrible but they were replaced. I have pictures during installation showing big gap between window and wall which is very poor and incorrect technique.

      Failed window inspection because installer did not put in correct amount of screws. Months later Specialist came to home at my request/complaints and he said the wrong caulking material was used for outdoors, it was very tacky/ gooey and moves under light touch. Home depot refuses to acknowledge poor installation and insist it is ok that normal rain comes in, hate to see what happens in a bad storm. DO NOT RECOMMEND HOME DEPOT SERVICES OR PRODUCTS.

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      Customer ServiceInstallation & SetupStaff

      Reviewed Aug. 31, 2023

      DO NOT USE HOME DEPOT AT HOME SERVICES especially for hurricane windows and doors. If you do use them do not get your permit closed out until you are 100 % satisfied with the job. if you do they will run you over to their warranty division and start requesting final payment. if you don't pay in full for an incomplete project they will not even fix the problems. our project it's not complete after 18 months of waiting and rescheduling, of lies and promises they convinced us to get the inspection so we could move on with our remodeling.

      They told us not to worry and they would make it right. they promised compensation for painted windows that we were told were extruded, doors that d not lock properly, broken screens, plaster patches that does not match our house and is already cracking. Quality of the PGT WINDOWS is terrible. Windows installed at different heights and depths. their installation manager, Denvil, is the worst. I have emailed the CEO and no response. 4 or 5 subcontractors that one was worse then the other. anyone know a good lawyer?

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      Reviewed Aug. 14, 2023

      I called Home Depot to have a entry door measured for installation cost $40. But the measurement would take place 3 weeks later. So I decided to cancel. I tried to cancel. Took 3 times. Would you believe they credit my home depot? Credit card $39.99.

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      Reviewed Aug. 10, 2023

      I purchased doors for my home after picking out everything I wanted. I was told I would receive a email once ALL ITEMS FOR MY DOOR INSTALLATION was in and I did. The day of installation (today) they were due to come between 12 and 2 in the afternoon. Once it was 1:30, I started calling the store. After five calls and asking to speak with store manager Anora. He walked to door department so I could speak with someone. I forgot to mention, I called installation department and left three messages because OF COURSE no one answered the phone. I spoke with Vince who Anora told I was on the phone needing to talk about my installation. Vince said one of my items came in wrong and installer didn't know until this morning before he started his installation routes for today. I took off work today (missing income) and doors aren't going to be installed today.

      I am now waiting on a call from Vince who claims he'll call me back once he speaks with installer to what will now happen. THERE'S A TREMENDOUS LACK OF COMMUNICATION and EMPATHY FOR my HUGE INCONSIDERATION. NOTHING WAS OFFERED OFF my ticket that has already BEEN PAID IN FULL or any type of compensation due to their ** UP and my doors NOT BEING INSTALLED and NOT ONE PERSON in entire department contacting me the customer to INFORM ME ON ANY/EVERYTHING. Y'ALL (HOME DEPOT) NEED TO STRIVE TO DO BETTER!!!!

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 3, 2023

      The below is my experience and my opinion. We are building a new house and decided to order windows and doors from Home Depot. However, this windows and external door order has been a nightmare from the beginning. The millwork specialist in the Issaquah store never showed up for our appointment and we found out that he had a dentist appointment during that time. At the Missoula store, we received a text message ten minutes before the appointment letting us know that the millwork specialist won't be in for the appointment.

      We then met with a pro desk employee at that store who helped us out as much as possible. We placed the order at the end of April and three months later, we are still waiting for the doors. The delivery has now been rescheduled multiple times. Each time we call there is a different excuse; no timeslot available, driver in overtime, the delivery truck broke down, etc. and the latest one, today August 3, 2023, I was told that the driver returned to the store and resigned on the spot. All the manager says is that she is working on it. We also placed a lumber order around the same time. The lumber is mediocre and many boards are so split that they are not useable or safe for a building. We will avoid any special orders with HD in the future and spend our money at local business instead.

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        Home Depot author review by Sally Jones

        With more than 2,000 locations, Home Depot  an established do-it-yourself home-improvement store  with a vast inventory.

        • Assurance of quality: Users will have the peace of mind that comes from doing business with a nationally-recognized brand known for its high-quality products. Home Depot sells vinyl, aluminum and wood windows from several manufacturers, including Andersen, Jeld Wen, American Craftsman and Tafco. They also carry an extensive line of doors, including exterior entry doors, interior room doors, sliding patio doors, storm doors, screen doors and French doors.

        • Unusual selection: Users who need an unusually-shaped door/window or a product made from a non-standard material can often find it at Home Depot.

        • In-store appointments: Consumers can meet with representatives at their local Home Depot to review product selection, discuss their needs, ask about pricing and financing and find the right products.

        • How-to articles: Owners can browse articles on this company's website to learn how to install doors and windows themselves.

        • Alarms available: Owners can purchase alarms and security systems as well as doors and windows.

        Sally Jones is a writer and editor with a focus on homebuying, mortgages and warranties. She has a BA in writing and literature from Columbia University, and her work has been published in Realtor, Family Handyman, Reader’s Digest and elsewhere.

        Home Depot Windows & Doors Company Information

        Company Name:
        Home Depot
        Year Founded:
        United States