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Home Depot Windows & Doors Reviews
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We spent over $20,000.00 for 21 windows in our home. The manufacture and delivery of the initial 11 of those 21 windows was botched. Only 5 were delivered. The other 6 were not in the order. The installation of those 5 windows was late and the final trim work was horrible. Louis, the installer, left me low-grade, unstained, and unmitered wood to stain myself and hang. DHM Construction had to repair Louis' work. DHM Construction also installed the other 10 windows ordered last year for our 2nd floor. The windows were installed and caulked from the inside & without the use of a ladder. On 12/25/22, a cold front with wind gusts of 40 mph blew outside and 13 windows began whistling in our home. The whistling continues every time the winds get gusty where we live.
After repeated & recent attempts to contact Matt **, Ed **, and Brandon **, Home Depot reps/contractors, THE DEFECTIVE WINDOWS HAVE NOT BEEN REPAIRED OR REPLACED!!! NONE OF THESE REPS HAS RETURNED OUR CALLS FOR HELP!. This intentional disregard of a problem with a Home Depot product by Home Depot reps is shameful. As a result of this terrible incident, which continues to go unresolved, I will never buy another home product from The Home Depot!!!
Bought 2 brand new garage doors that was told would take 30 days or less, finally arrived 4 months later and showed up being 2 different colors, some of the panels were dark brown. Some were lighter brown and damage to say the least. Been going back and forth with customer Home Depot Customer Experience Representative (Bree **) for months reviewing my claim and all of a sudden she was gone, would not respond to anymore of my email. Just completely ignored me from there on out. Now I am stuck with different color and damaged doors on my new garage. I myself will Never spend a dime in this store ever again.
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Rating would be '0' if it was an option. Subject: Whole Home Window (Simonton) Purchase + Patio Door (~$25k purchase). Year long event, started with false/misleading information from the salesman to a current 'full settlement proposal' from a THD district Install service resource. I have a worksheet clearly noting every event and the durations before responses/actions.
This would seem great, if I could get past the below facts: * Quality of EVERY window, agreed to by several THD reps who came on site to review my org claims * Incorrect Energy Star ratings on several windows * Casement window that is still inoperable, opening mechanism broke on second opening - THD was made aware on multiple occasions * 3-Panel Patio Door Specifics: ***Opened the WRONG WAY ***Patio door screen will not stay on tracks - yes, I had adjusted to the max height compensation *** Install of PD had the center, locking pillar, drilled thru - exposing the screw tip in VIEW * MOLD BUILD UP on windows, assumingly die to poor/broken seals of windows allowing moisture to drip and settle on inside. Funny, once I presented pictures of the incorrect window energy rating and mold that THD took the actions to fully refund the purchase - but again, I am facing WORSE conditions than what I had, and now facing higher costs a year later!
Extremely dissatisfied with Home Depot windows and door installations in Winnipeg. No customer service, no guarantee and if you do the project loan as we did it, they took all our money without completing the project or asking for our sign off. I Do not trust them one bit. Everything that guaranteed us means absolutely nothing. Even the resolution team in Toronto is of absolutely no help and just full of disrespect. Still waiting for our front door. Wish us luck.
I paid in full for my windows and doors in February and was 12 weeks out. Here it is December 4th and was given another arrival date. They spent almost three months getting the measurements correct only to accept the original measurements. I have for many months had to call myself for updates. They seemed to not be in any hurry. Now they are planning to install possibly December 19th. They broke a door and did not receive the correct half round window with the proper internal grids. Constant delays for many reasons. Way too much finger pointing and absolutely no communication skills. I have even talked with the sales person's boss and that did not get anywhere. I will never use them again for my remaining windows. I even asked if I will get some sort of compensation for being delayed month after month after month. Never did the Boss say anything to the fact.
My wife and I hired Home Depot to replace our windows and doors in the back of the house with hurricane-impact windows and doors on October 2020. When the Home Depot salesman came to talk to us about their product, I asked him two questions, was Home Depot using their own employees and was the job going to be finished by December of 2020. His answer was yes to both questions. It wasn't until January 14, 2021, that we received an email from Home Depot informing us that they were ready for the installation, lie number one.
When the installers arrived at our house we realized they were not Home Depot employees but subcontractors, lie number two. A contract amendment was made via email on November 10, 2020, that required all the French Doors to open on the left side. Out of the three sets of French Doors, the one in our bedroom opens on the right side. It has taken almost two years for this small project to be completed, some of the problems we encountered were poor workmanship on the part of the subcontractors that came to our house and other problems have been the incompetence showed by the real Home Depot employees that handled the order of the parts needed for our house.
The installers installed the wrong French Door in our living room, damaged the edges of the two windows in the kitchen and the master bedroom. Every time they had to reorder these parts it would take another four months to come in. Every time the installers had to come back to fix something that was done incorrectly my wife and I would take time off from work to be at the house. The above-mentioned two windows by the master bedroom were ordered twice by Home Depot. The first time they had ordered the wrong windows, the second time the windows arrived with some damaged. We would find out once the installers would get to our house and determine that there was a problem. Why wasn't this checked at the warehouse before they brought the windows in? Hence the reason I mentioned incompetence. Out of frustration I contacted Home Depot and requested not to replace the master bedroom windows and instead give us a credit.
Finally, almost two years later Home Depot called the county for a final inspection. When the inspector came in he noticed that one of the kitchen windows was missing the sticker required by the county for insurance purposes and he failed the final inspection. Home Depot hired a paper runner and he showed up with a sticker. Once again an inspector was scheduled for the final inspection and once again it was denied because the sticker the runner had placed on our window had nothing to do with our windows. The runner came back, installed another sticker and the third inspection passed.
We requested that Home Depot replace the French Doors in our bedroom to match the rest of the French Doors per our agreement or give us a credit for their mistake and also give us a credit for the two windows in the master bedroom that were never replaced. Home Depot is not willing to take care of us the customer.Based on our experience, no one in our family or friends will hire Home Depot anymore.
We first signed the papers to purchase our impact windows in October of 2021. It is now November of 2022 and the job remains unfinished. The installation did not take place until April but we were willing to wait because we knew there were many delays due to supply chain issues. However, on the day(s) of the install, the installation team not only shattered one of our old windows and did a shoddy job cleaning up (leaving pieces of glass on our floor when we have a dog, a baby and a toddler in the house), but also left dirty handprints on a window that was so high up it needed a scaffold to be installed (so obviously cannot be cleaned by anyone else now). They also did not have 3 of the screens needed.
After 4 months, no one had called about scheduling an inspection. I had called, emailed, etc numerous times and FINALLY got them to schedule someone to come out for the inspection. At the inspection it was noted that the stickers they left on the windows were on the OUTSIDE instead of the inside, and therefore could not be removed. When you open the windows, the stickers become covered and cannot be removed, so you'd need a 2 story ladder to do it. So 7 months after installation, we still have stickers covering portions of our windows.
We still do not have the missing screens, as when they finally sent someone out to build them, he was sent with screens that were too small. He also showed up unannounced (home depot was supposed to call to schedule, they never did). He also did not have the screw caps he was supposed to have to fill in the holes in our door they installed. He also did not have a ladder to use to take off the stickers. So that was all in all useless. It's now been another few weeks and no one answers my emails or calls. I haven't written a review until now because I keep wanting to give them time to fix this but I've had enough. I still have to pay my bill every month, and yet here we are...
On 4/13/21 an HD sales rep came to our house, took measurements for 6 impact windows and 1 set of impact patio doors. We paid in full that day. We were told all items would be installed on 7/12/21. On 7/15/21 the installers could not install the living room window (lost), the master bedroom window (cracked), the master bathroom window (too big), the patio doors (wrong swing). Only three bedroom windows were installed, leaving the project not even half done. After the failed install, we heard nothing from anybody at Home Depot. We called the Home Depot and were told it was the problem of the 3rd party installers and there was nothing they could do.
We were finally able to arrange a 3rd measure to confirm all the measurements were correct and the swing of the door correct before the order was sent out. After 4 months without any calls from Home Depot, we called to confirm the information on the 3rd measure, only to be told (8 months after the initial contract signing) that the patio doors could not be produced. At that point we were handed off to an HDIS Sales Manager, and we agreed to a refund for the canceled patio doors. This was 1/6/22. However, a refund check was never sent.
The installation coordinator kept telling us that they were waiting on installers. It wasn't until 7/11/22 when we left a voicemail pointing out the ridiculous treatment of our project, that we finally heard back from anyone. And surprise, on 7/14/22 they came out and put the living room window in. Then on 7/18/22 they put the master bedroom and bathroom windows in. That they were able to come out immediately tells us they could have installed these windows much sooner than they did. The master bathroom window is missing the screen. The installers destroyed all of the drywall on the inside window frames. They finished the last two windows using clear caulking instead of white which would have matched the other 4 windows installed by Home Depot.
On 8/25/22, Home Depot tried to make us sign a non-disclosure agreement in order to receive our money back from the door that we paid for and they did not deliver. We went through Home Depot because we thought being a well-established business, we would not have a lot of hassle if something went wrong. BOY, WERE WE WRONG!!! RUN RUN RUN away from the Home Depot and anything to do with installation! Our windows are an absolute mess and we have not been compensated for the 1 ½ year nightmare they have put us through.
THE HOME DEPOT -- Window replacements are junk. I have had zero luck with the window replacements Home Depot sells. The sashes were defective after only 2 years, losing their seals. When getting replacement sashes for the replacement windows they finally came after 10 weeks defective (bent/warped sash frames, and not properly sized) from the factory so another re-order. Taking 8 to 10 weeks to re-order the 3rd set. COVID is not the issue, it is the defective sashes being manufactured then installed by gosh who knows who that HD has hired.
The regional manager has lied to us numerous times saying he wants to come and take a look at the problem, then is a no show or call back with explanation as to why he didn't even show up!! I suggest going with a local company in your area that can give you a quicker turnaround time than the huge box-store HD and hopefully won't lie to you. Customer Service reps are good people but caught in the middle as always with companies like this. Will update on 3rd set of sashes when they arrive!
I and many others have been duped by Home Depot and by PlyGem windows into believing that the windows purchased at Home Depot are covered by a reliable warranty. PlyGem ignores warranty requests submitted to them. Home Depot ignores complaints made about the PlyGem windows they sell. Consumer Affairs refuses to publish my review of the problem despite the fact that my statements were all truthful. I can't help but believe that Consumer Affairs protects the businesses that they represent. A true marriage of convenience between a manufacturer of inferior products and a business that supposedly represents the best interests of the customers who are fooled into believing the warranty on these products.
Home Depot author review by Sally Jones
With more than 2,000 locations, Home Depot an established do-it-yourself home-improvement store with a vast inventory.
Assurance of quality: Users will have the peace of mind that comes from doing business with a nationally-recognized brand known for its high-quality products. Home Depot sells vinyl, aluminum and wood windows from several manufacturers, including Andersen, Jeld Wen, American Craftsman and Tafco. They also carry an extensive line of doors, including exterior entry doors, interior room doors, sliding patio doors, storm doors, screen doors and French doors.
Unusual selection: Users who need an unusually-shaped door/window or a product made from a non-standard material can often find it at Home Depot.
In-store appointments: Consumers can meet with representatives at their local Home Depot to review product selection, discuss their needs, ask about pricing and financing and find the right products.
How-to articles: Owners can browse articles on this company's website to learn how to install doors and windows themselves.
Alarms available: Owners can purchase alarms and security systems as well as doors and windows.

Sally Jones is a writer and editor with a focus on homebuying, mortgages and warranties. She has a BA in writing and literature from Columbia University, and her work has been published in Realtor, Family Handyman, Reader’s Digest and elsewhere.
Home Depot Windows & Doors Company Information
- Company Name:
- Home Depot
- Year Founded:
- 1978
- City:
- Atlanta
- State/Province:
- GA
- Country:
- United States
- Website:
- www.homedepot.com
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