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This a complaint on Store 3003 Bridgeton MO 63044. I have used this store for many years, and should know better. Every time I place a special order I have had nothing but issues, all of them nearly the same. Customer service Whether a delivery issue with appliances or a Blinds issue that I am now having. I try and get a hold of the store and get 1st the computer then I get someone at customer service who say, "Oh that is flooring. I'll connect you." I get someone in flooring. Says, "The people you want has just left for the day and won't be back till Monday." I say I need to talk about my blinds and he say, "Sorry. Can't help," and hangs up. This has happen 3 times now. How this store or business is still around is beyond me. I will never order anything from them again.
I am trying to replace 4 windows in my living room and 8 in the basement. Home Depot rep came, gave an estimate, etc. Very pleasant, promised lifetime warranty, all I had to do is call HD if something goes wrong, the company will come replace them. I mentioned that my windows in the bedrooms were changed in 2001 and they had leaked the Argon gas so they are cloudy. He encouraged me to find the receipts and call HD. Well, I found the receipts, and called HD. After 4 hang-ups, I finally got someone who asked me to email the receipts because they cannot find them in their system. I did! I called today and no one knows anything.
I went to the store, waited for an hour and a half with one of their employees calling her managers, but they were in a "meeting". Finally, I had to leave, and the employee wanted me to send her the serial numbers on the windows (they are not there anymore) otherwise she cannot do anything. The invoice had window wrapping as well, which they had never done!!! Finally I asked the employee how can I trust HD with my new windows, her response was "always keep the receipts!" which is exactly what I had done with my previous windows! It is too bad that a company like HD cannot honor its promises to its customers, and does not teach their salespersons not to promise the client anything just to get a sale!
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I got the perfect door and Lee made sure the price was great too! He took away the worries and made sure I was educated in everything I needed to know about the install. I'll be going back to him in the future.
Never buy windows from Home Depot! It is not the windows that are the problem. It is the Home Depot Install Managers and contractors they use. Our nightmare started in 2015 and it is now 2020. From the beginning they have measured incorrectly multiple times, ordered the wrong window sizes multiple times, ruined the mortar on my home, broke the bucking, used the wrong caulking that resulted in it developing holes, not adhering well and growing mold. Our large picture window developed condensation between the panes due to an air leak, the drywall around some of the windows was damaged, I currently still have a window that leaks, mold growing between the glass panes and the rubber edging that you see when you look from the inside out, cracked and chipped two marble window sills.
Home Depot has replaced out windows 3-4 times now, each time causing more and more damage. Over the 5 years we have waited anywhere between 6 months to a year for our repairs to be done. The last visit from the Home Depot employee determined that we needed to have all the windows replaced AGAIN for the 5th time due to the shoddy workmanship. The window install managers do not keep you informed, they lie and they do not return calls.
After much frustration with this company, I resorted to complaining to the better business bureau and asking Home Depot for a monetary settlement. Home Depot refused and stated that all they would do was to replace the windows again. They have yet to acknowledge the shoddy work done by their contractors and the fact that I do not want them to replace my windows again because they cause more and more damage each time. I do not want to wait another year or more for them to order the windows and get their act together. They have proved time and time again that they are incompetent. The repairs that have been done, have never been done satisfactorily. They do not care that we had to take many vacation days/time off from work in order to accommodate them coming out and sometimes not even showing up. They have yet to file for an inspection for windows that were installed in March 2020.
The complaint to the Better Business Bureau did not result in an agreeable outcome. I have reached out to Home Depot Stacy Tank, Vice President of Home Services. I sent her a short letter of the situation along with many pictures of the damage. I received confirmation from the post office that the letter was received but it has been 7 weeks and no response from anyone.
I recently ordered patio doors using online ordering the end of May. I received an email from Home Depot on June 8th saying my doors had shipped and the estimated arrival to the store was June 15th. I contacted the receiving store on June 16 to see if the doors had arrived. They had trouble viewing the online tracking system and couldn't give me an answer. Today I again checked the tracking website which had previously not been functioning correctly only to find that the doors just shipped June 16th... the same day I inquired to see if they had been received at the store. I contacted the online service to ask why I had received an email from Home Depot on June 8th saying the doors had shipped when this was not true. The representative was unable to provide an acceptable answer. I more than likely will now choose to stick with getting supplies from Lowe's since I can get a truthful answer from this company and much better service.
Once upon a time (my Home Depot fairy tale), I ordered SIMONTON sliding glass doors (2). I was informed it would take up to 6-8 weeks after down payment and order to the manufacturer. After a couple of weeks I was informed Simonton does not make a 3 (three) panel door. I then agreed to have Milgard (via Home Depot) door replace the one of the ordered doors, and thus, another month or so waiting period.
When the installers finally came I was informed that the 3 panel glass door could not be found in the warehouse so they proceeded to install the 2 panel door. After another waiting period I was informed they found the 3 panel door in the warehouse and installation was scheduled once again. There were additional "hiccups," and after a full year until the entire project was finished.
I can get into those issues but the main point is (was), after my investigation I was ill informed, dare I say lied to, that Simonton does not make the 3 panel sliding glass door when in fact they do. And since I prefer the Simonton doors I am deeply disappointed in Home Depot for the waiting and diversion during all this time. I will say the installers are great and did a wonderful job. To the Home Depot credit they did give me a $250 gift card for my troubles and was told I would receive a phone call from their "managers" later that day. After six weeks I am still waiting. Moral of the story is when buying Camels go to a camel sales establishment.
Took months for after we inquired about doors to get someone out to give us quote. After we decided to proceed with door took over a year to get the door installed correctly. Door frame and door chipped, wasnt sealed correctly, door jammed after 2 days, paint chipping, people dont know their right hand from their left hand. No one can give you correct information. Changes daily. Never again will I spent another penny in their store.
I am supposed to have my windows installed today but nobody has called or shown up. I tried reaching out to the project coordinators and left a message but they never return my calls. I also left a message for my Sales Consultant and he also has not called back. I finally got a hold of someone from Customer Care and they informed me that the installers were supposed to be at my house by noon. It is now after 1pm and still nothing. I called Branch Support and they said they did not know where the installers were and told me to call them myself and gave me their number.
Although it is not my job to track down your installers, I called anyway just to find out that they are not coming. The installer said, "I told them I was not working for three weeks". Clearly, there is a lack of communication on their part as well as a lack consideration for their customer’s time and money. This is the second job I have done with Home Depot Exteriors and the first one did not go much better. Needless to say, I will never be doing business with them again.
Last July I had the local rep for Home Depot put in an order for 10 replacement windows for an older home that I own. They were done and supposed to go in in September but unfortunately when the installers came out 7 of the 10 windows didn't fit. The installers remeasured and I was told it would be another 2 or 3 weeks until they were finished and ready to go in. After a month I kept trying to get a hold of someone to find out what was going on but no one would get back to me. As a result I called and cancelled my order. Within 20 minutes Robert ** called me back and asked what was going on so I told him that there was no communication with his boss (Jeffery **) even though I had tried several times to do so. He then explained what had happened (one window had to be built somewhere else). He then promised me that if I agreed to go ahead with the deal I would get a $1000 gift card and I agreed to do so.
The Friday before Christmas the installers again came out and installed 9 out of 10 windows. The 10th did not fit. I was told it would be 2 weeks which ended up being another month but again I had to get in touch with them so they could call back and make another appointment. Installers came out and put it in. It didn't quite fit but they figured out a way around it. In the meantime I'm waiting to hear about my gift card. I finally called Cory (sales manager) and asked him about and he said he'd check on it. He got back to me and offered an $800 dollar gift card. I said that they had promised me $1000 but he said they would only go for $800 so I said yes figuring I was probably lucky to get that. Then, after thinking about it I got mad. If your word is no good on something like this this then you have a big problem going on. I am sending a copy of the emails between Cory and I so you can see for yourself. Please tell me that Home Depot is better than this.
Horrible job installing my doors. When it rains my floors get wet then I was told the warranty is voided because I didn’t paint the door. I was never told to paint the door... When I purchased the doors I said I wanted a door that I did not have to PAINT!!!! I WILL NO LONGER DO BUSINESS WITH HOME DEPOT. $1800.00 WASTED...
Home Depot author review by Joseph Truini
With more than 2,000 locations, Home Depot an established do-it-yourself home-improvement store with a vast inventory.
Assurance of quality: Users will have the peace of mind that comes from doing business with a nationally-recognized brand known for its high-quality products. Home Depot sells vinyl, aluminum and wood windows from several manufacturers, including Andersen, Jeld Wen, American Craftsman and Tafco. They also carry an extensive line of doors, including exterior entry doors, interior room doors, sliding patio doors, storm doors, screen doors and French doors.
Unusual selection: Users who need an unusually-shaped door/window or a product made from a non-standard material can often find it at Home Depot.
In-store appointments: Consumers can meet with representatives at their local Home Depot to review product selection, discuss their needs, ask about pricing and financing and find the right products.
How-to articles: Owners can browse articles on this company's website to learn how to install doors and windows themselves.
Alarms available: Owners can purchase alarms and security systems as well as doors and windows.
Home Depot Windows & Doors Company Information
- Company Name:
- Home Depot
- Year Founded:
- United States
- (800) 466-3337
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