Home Depot Windows & Doors

After repeated & recent attempts to contact Matt **, Ed **, and Brandon **, Home Depot reps/contractors, THE DEFECTIVE WINDOWS HAVE NOT BEEN REPAIRED OR REPLACED!!! NONE OF THESE REPS HAS RETURNED OUR CALLS FOR HELP!. This intentional disregard of a problem with a Home Depot product by Home Depot reps is shameful. As a result of this terrible incident, which continues to go unresolved, I will never buy another home product from The Home Depot!!!

This would seem great, if I could get past the below facts: * Quality of EVERY window, agreed to by several THD reps who came on site to review my org claims * Incorrect Energy Star ratings on several windows * Casement window that is still inoperable, opening mechanism broke on second opening - THD was made aware on multiple occasions * 3-Panel Patio Door Specifics: ***Opened the WRONG WAY ***Patio door screen will not stay on tracks - yes, I had adjusted to the max height compensation *** Install of PD had the center, locking pillar, drilled thru - exposing the screw tip in VIEW * MOLD BUILD UP on windows, assumingly die to poor/broken seals of windows allowing moisture to drip and settle on inside. Funny, once I presented pictures of the incorrect window energy rating and mold that THD took the actions to fully refund the purchase - but again, I am facing WORSE conditions than what I had, and now facing higher costs a year later!

When the installers arrived at our house we realized they were not Home Depot employees but subcontractors, lie number two. A contract amendment was made via email on November 10, 2020, that required all the French Doors to open on the left side. Out of the three sets of French Doors, the one in our bedroom opens on the right side. It has taken almost two years for this small project to be completed, some of the problems we encountered were poor workmanship on the part of the subcontractors that came to our house and other problems have been the incompetence showed by the real Home Depot employees that handled the order of the parts needed for our house.

The installers installed the wrong French Door in our living room, damaged the edges of the two windows in the kitchen and the master bedroom. Every time they had to reorder these parts it would take another four months to come in. Every time the installers had to come back to fix something that was done incorrectly my wife and I would take time off from work to be at the house. The above-mentioned two windows by the master bedroom were ordered twice by Home Depot. The first time they had ordered the wrong windows, the second time the windows arrived with some damaged. We would find out once the installers would get to our house and determine that there was a problem. Why wasn't this checked at the warehouse before they brought the windows in? Hence the reason I mentioned incompetence. Out of frustration I contacted Home Depot and requested not to replace the master bedroom windows and instead give us a credit.

Finally, almost two years later Home Depot called the county for a final inspection. When the inspector came in he noticed that one of the kitchen windows was missing the sticker required by the county for insurance purposes and he failed the final inspection. Home Depot hired a paper runner and he showed up with a sticker. Once again an inspector was scheduled for the final inspection and once again it was denied because the sticker the runner had placed on our window had nothing to do with our windows. The runner came back, installed another sticker and the third inspection passed.

Based on our experience, no one in our family or friends will hire Home Depot anymore.

After 4 months, no one had called about scheduling an inspection. I had called, emailed, etc numerous times and FINALLY got them to schedule someone to come out for the inspection. At the inspection it was noted that the stickers they left on the windows were on the OUTSIDE instead of the inside, and therefore could not be removed. When you open the windows, the stickers become covered and cannot be removed, so you'd need a 2 story ladder to do it. So 7 months after installation, we still have stickers covering portions of our windows.

We still do not have the missing screens, as when they finally sent someone out to build them, he was sent with screens that were too small. He also showed up unannounced (home depot was supposed to call to schedule, they never did). He also did not have the screw caps he was supposed to have to fill in the holes in our door they installed. He also did not have a ladder to use to take off the stickers. So that was all in all useless. It's now been another few weeks and no one answers my emails or calls. I haven't written a review until now because I keep wanting to give them time to fix this but I've had enough. I still have to pay my bill every month, and yet here we are...

We were finally able to arrange a 3rd measure to confirm all the measurements were correct and the swing of the door correct before the order was sent out. After 4 months without any calls from Home Depot, we called to confirm the information on the 3rd measure, only to be told (8 months after the initial contract signing) that the patio doors could not be produced. At that point we were handed off to an HDIS Sales Manager, and we agreed to a refund for the canceled patio doors. This was 1/6/22. However, a refund check was never sent.

The installation coordinator kept telling us that they were waiting on installers. It wasn't until 7/11/22 when we left a voicemail pointing out the ridiculous treatment of our project, that we finally heard back from anyone. And surprise, on 7/14/22 they came out and put the living room window in. Then on 7/18/22 they put the master bedroom and bathroom windows in. That they were able to come out immediately tells us they could have installed these windows much sooner than they did. The master bathroom window is missing the screen. The installers destroyed all of the drywall on the inside window frames. They finished the last two windows using clear caulking instead of white which would have matched the other 4 windows installed by Home Depot.

On 8/25/22, Home Depot tried to make us sign a non-disclosure agreement in order to receive our money back from the door that we paid for and they did not deliver. We went through Home Depot because we thought being a well-established business, we would not have a lot of hassle if something went wrong. BOY, WERE WE WRONG!!! RUN RUN RUN away from the Home Depot and anything to do with installation! Our windows are an absolute mess and we have not been compensated for the 1 ½ year nightmare they have put us through.

The regional manager has lied to us numerous times saying he wants to come and take a look at the problem, then is a no show or call back with explanation as to why he didn't even show up!! I suggest going with a local company in your area that can give you a quicker turnaround time than the huge box-store HD and hopefully won't lie to you. Customer Service reps are good people but caught in the middle as always with companies like this. Will update on 3rd set of sashes when they arrive!