Home Depot Windows & Doors Reviews

Got an estimate in June. Had to wait until floor got refinished. When I decided to get work done there was a 15% off installation and 24 months financing. When I asked to see if I could get the 15% off the installer said the price of door went up and I was given the same price as before. I tried to call management and got no return call. Can’t believe they wouldn’t the 15% off now I have to find another company. You might want to ask how long quote is good for! Sounds like a bait and switch. Multi billion dollar company should’ve stated quotes only good for so long. Will try a smaller home town company I guess

Let me begin by stating the sole reason I went to Home Depot to measure, purchase, and install my blinds is so that I wouldn’t be responsible for incorrect measuring, ordering, or installation which could lead to misfitting or ineffective blinds. Home Depot came to my house and measured 20 windows, only 17 were included in their data sheet because they said they wouldn’t install the high window blinds. In retrospect, this should have been a red flag since their high end blind maker didn’t have that problem or concern. Either way I allowed the process to continue with the assumption that I would pay someone else to install the 3 additional blinds. After the measurements came in I met with Home Depot’s concierge for blinds and she entered all 20 measurements.

This review has to do with special ordering interior pre hung doors from Home Depot. We ordered 10 pre hung interior doors first week of September 2025. A few weeks later we were told the doors had arrived at the store but all were severely damaged and had to be returned to vendor and "reordered". Today (November 10, 2025) I called Home Depot, (Manhattan KS) to check on the order. I was told they were in production and were expected to ship 11/24/25. At which point I said politely "You know that is totally unacceptable. Can I cancel the order"? She said "no you can only cancel a special order within 2 days". To which I replied. "That's just great. I only have 2 days to cancel a special order, but between you and your vendor you have an unlimited amount of time to fulfill the order whenever you please,."

I am writing to express my concerns regarding the window installation and service experience. The installation team has visited approximately 15 times, yet the screen has never been the correct size and continues to fall out. Additionally, when the window was removed, the crew damaged the Yeson board with a hammer and performed a poor patching job. To date, my window remains broken and has not been replaced. It has now been six months since the issue began, and there has been no resolution.

This project has become a joke! I started this process back in March got an installation date back in June. Tech comes out and tells me he can’t install anything since the previous tech came out and measured wrong and changed stuff on my order. So…. This one then measured again and that my order will be expedited hahaha yeah right no one has ever called me with updates and when you call they blow smoke up your butt with the same reply “we don’t have a eta from the company yet.” I can’t even get someone to tell me my bottom price either. I’m so ready to cancel and go with a better company.

Working with Home Depot has been a NIGHTMARE. Lack of communication - it took 3 techs measuring the windows and they are still not fully installed. After three separate measurements of my door, they charged my account, only to tell me 2 months later they didn't have a vendor that would make a door for me (nothing outrageous in terms of size or features, mind you). Getting an estimate felt like working with a sleezy used car salesman. Lack of transparency, lies about what they could and couldn't do, couldn't provide an itemized price for the quote for weeks....

Ordered hurricane windows and doors from Home Depot for the entire house back in August of 2024. Coming up on a year now and it’s still not complete. I have had to call and email every other week for the last 5 months. Anything and everything has gone wrong, from HD ordering the incorrect items, forgetting to order items, and PGT sending the wrong items. I keep hearing it will be done next week. The communication with me and between HD and PGT has been so bad and the follow-up is only when I push. The level of professionalism is the worst I have ever experienced. Even getting managers involved has not helped. At what point do I just get legal involved? I paid 70k upfront, and this is what you get. A job still incomplete. DO NOT buy your hurricane doors from HD unless you are just looking for problems!

This has been the worse experience I have ever received from a business. It all started with the contractor they have to come out and measure which was like pulling teeth to even get any communication from him. So finally he comes out to measure and doesn't send the measurements to Home Depot so we could order our items. Now the issue is trying to get an associate to sell us what we need. Every time we call to try and schedule to go in and purchase, the associate isn't there or has called out.... It's almost as if they don't want to make the sale. ☹️😫 Very dissatisfied with the service/ communication. 🙄

Absolutely miserable experience. We had a Home Depot representative that promised us we'd be delighted with our choice and that there was a lifetime warranty. Cue almost a year later and we have more than half of the windows have issues. Mechanisms have broken, windows are loose, screens not fitting properly. They sent out a technician once who promised to order the parts. Several months of back and forth, the parts were never ordered, people got fired or moved, completely ignored. After back and forth for months nothing has come of it except empty promises. I hope that no one has to go through this process after losing their home and rebuilding. Absolute monsters.

I ordered 10 windows from Home Depot in the Fall of 2024, with an install date 12 weeks out. I was rescheduled 3 times for windows not arriving in a timely manner. It's now April 15, 2025 and my last window order is just being installed, HOWEVER the window frame is broken and I'm pushed out an additional 8 weeks. I have had poor communication the entire project and even had to escalate to the Better Business Bureau to get a response. I recommend you purchase your windows anywhere else but Home Depot.