Home Depot Windows & Doors Reviews

I purchased an exterior door and tried several times with me refusing the door on their last attempt. There had been several issues with Home Depot starting with a tile installation. The quality for the tile installation was poor workmanship and sent the same inexperience installer which made a bigger mess. I had file a complaint where they tried to offer me money and get another company to install. I told them that they were paid for a quality job and I expect that. I would not take the time to find more tile along with someone else to correct their mess. After month the Executive Office decided to have an experience installer to remove the tile and redo the installation. It is still a bad tile installation but would not allow them to further mess up my home.

Ordered windows then had identity theft. Went to DCP for help to resolve because the sales team offered alternatives and never followed through. I am suing!!! I will never use them for anything more than hammer and nails type things. I feel scammed!!!!

Want the commend the customer care service of this story. I had a crazy circumference and ended up here. My cell phone wasn’t working and I was nothing short of a mess. I needed to use the phone. The managers were called heard my situation and went above and beyond to help me. We already often drive from Branson area area to this store but you can bet this is the store we will use from here on out.

We signed a contract with agreed upon window dimensions (that matched some existing windows in our house) but without telling us they ordered all different sized windows (significantly smaller), which I refused to let them try and install. They then told me they were cancelling the contract due to pre-existing rot (which they were fully aware of and was the main reason I was getting them replaced in the first place) and that I am liable for all of their costs incurred to date… for windows I never agreed to buy!!! We can’t actually believe that this is happening, so please be aware if considering them for any contract work!

The installation is worse than I could have imagined. For months I have tried to escalate to no avail. There is no way to speak to anyone higher than the local employees to resolve issues. Nothing was installed correctly and they have come back several times and don’t know how to do it correctly.

Impact windows installed and a few months later a regular rain entered inside track of home, was told they are made this way and that weep holes are there for water to exit. This was not disclosed to me at any time during the sales pitch, yet they lie and say they will fix anything that goes wrong and want customer satisfied. I would have kept my 50year old windows that never leaked during Hurricane Ian had I known I end up with this problem. PGT windows also arrived with defective beading and looked terrible but they were replaced. I have pictures during installation showing big gap between window and wall which is very poor and incorrect technique.

DO NOT USE HOME DEPOT AT HOME SERVICES especially for hurricane windows and doors. If you do use them do not get your permit closed out until you are 100 % satisfied with the job. if you do they will run you over to their warranty division and start requesting final payment. if you don't pay in full for an incomplete project they will not even fix the problems. our project it's not complete after 18 months of waiting and rescheduling, of lies and promises they convinced us to get the inspection so we could move on with our remodeling.

I called Home Depot to have a entry door measured for installation cost $40. But the measurement would take place 3 weeks later. So I decided to cancel. I tried to cancel. Took 3 times. Would you believe they credit my home depot? Credit card $39.99.

I purchased doors for my home after picking out everything I wanted. I was told I would receive a email once ALL ITEMS FOR MY DOOR INSTALLATION was in and I did. The day of installation (today) they were due to come between 12 and 2 in the afternoon. Once it was 1:30, I started calling the store. After five calls and asking to speak with store manager Anora. He walked to door department so I could speak with someone. I forgot to mention, I called installation department and left three messages because OF COURSE no one answered the phone. I spoke with Vince who Anora told I was on the phone needing to talk about my installation. Vince said one of my items came in wrong and installer didn't know until this morning before he started his installation routes for today. I took off work today (missing income) and doors aren't going to be installed today.

The below is my experience and my opinion. We are building a new house and decided to order windows and doors from Home Depot. However, this windows and external door order has been a nightmare from the beginning. The millwork specialist in the Issaquah store never showed up for our appointment and we found out that he had a dentist appointment during that time. At the Missoula store, we received a text message ten minutes before the appointment letting us know that the millwork specialist won't be in for the appointment.