Home Depot Windows Reviews

Do Not! I beg you to never use Home Depot Home Services for anything, especially windows. I purchased all new windows for my home 19 years ago that came with a “Double Lifetime Warranty.” Good luck getting in touch with someone is the first giant hurdle. Then they will make every excuse under the sun to not stand behind the warranty. No one will come out to see the actual problem. They can’t be bothered. You will send them pictures of multiple failing features of the windows… Argon failing between panes, peeling of the vinyl wrap, screen frames literally disintegrating on all 13 double hung windows, seals dry rotting, etc…and they will accuse you of “power washing” your windows and deny the claim/warranty.

If I could select less than one star… Ordered 21 Andersen Fibrex replacement windows from Home Depot. 12 week wait. Installation went terribly wrong. They gave me window inserts that are improperly sized. The windows are all installed improperly. The supplied screws were not used. The inserts are sitting on a foam bed. No leveling or shims were used. Several windows scrape as they are opened. We have one large group of windows (I requested factory mulling). The windows arrived as separate. Installers did not mull but used unprimed wood as spacers. No reinforcement or gussets are installed. Since the windows are undersized for the space, they attempted to cover with over 4 inches of aluminum for trim up to the window arch and left the aluminum trim open at the top.

I spend quite a few bucks at Home Depot every year. I bought a door online and was promised to delivery date of 7/12/26. They never said anything about the door having to be shipped from Georgia. I live in Massachusetts. So Sunday came and went, and then they promise me I would get the door Monday. So I've been following the tracking, and the door has not left Georgia yet. I get a hold of FedEx. And they tell me that a shipping label has been created. But they haven't received the door yet. So I've already been in touch with Home Depot, trying to cancel the door but they tell me it can't be canceled because it's been shipped already. TOTAL LIE!!

I purchased PGT Windows from Home Depot in November of 2025. The windows installation was later scheduled for a week in January. I prepared the house and was told the day before the installation was supposed to happen, that the installer was sick and the installation would be delayed. I had to live with my household disrupted to allow access for about 10 days. Once the installation was performed, it was done professionally, and I was very satisfied. Inspecting the windows, one was found to have a bad e-coating and 2 broken screens.

Got an estimate in June. Had to wait until floor got refinished. When I decided to get work done there was a 15% off installation and 24 months financing. When I asked to see if I could get the 15% off the installer said the price of door went up and I was given the same price as before. I tried to call management and got no return call. Can’t believe they wouldn’t the 15% off now I have to find another company. You might want to ask how long quote is good for! Sounds like a bait and switch. Multi billion dollar company should’ve stated quotes only good for so long. Will try a smaller home town company I guess

Let me begin by stating the sole reason I went to Home Depot to measure, purchase, and install my blinds is so that I wouldn’t be responsible for incorrect measuring, ordering, or installation which could lead to misfitting or ineffective blinds. Home Depot came to my house and measured 20 windows, only 17 were included in their data sheet because they said they wouldn’t install the high window blinds. In retrospect, this should have been a red flag since their high end blind maker didn’t have that problem or concern. Either way I allowed the process to continue with the assumption that I would pay someone else to install the 3 additional blinds. After the measurements came in I met with Home Depot’s concierge for blinds and she entered all 20 measurements.

This review has to do with special ordering interior pre hung doors from Home Depot. We ordered 10 pre hung interior doors first week of September 2025. A few weeks later we were told the doors had arrived at the store but all were severely damaged and had to be returned to vendor and "reordered". Today (November 10, 2025) I called Home Depot, (Manhattan KS) to check on the order. I was told they were in production and were expected to ship 11/24/25. At which point I said politely "You know that is totally unacceptable. Can I cancel the order"? She said "no you can only cancel a special order within 2 days". To which I replied. "That's just great. I only have 2 days to cancel a special order, but between you and your vendor you have an unlimited amount of time to fulfill the order whenever you please,."

I am writing to express my concerns regarding the window installation and service experience. The installation team has visited approximately 15 times, yet the screen has never been the correct size and continues to fall out. Additionally, when the window was removed, the crew damaged the Yeson board with a hammer and performed a poor patching job. To date, my window remains broken and has not been replaced. It has now been six months since the issue began, and there has been no resolution.

This project has become a joke! I started this process back in March got an installation date back in June. Tech comes out and tells me he can’t install anything since the previous tech came out and measured wrong and changed stuff on my order. So…. This one then measured again and that my order will be expedited hahaha yeah right no one has ever called me with updates and when you call they blow smoke up your butt with the same reply “we don’t have a eta from the company yet.” I can’t even get someone to tell me my bottom price either. I’m so ready to cancel and go with a better company.

Working with Home Depot has been a NIGHTMARE. Lack of communication - it took 3 techs measuring the windows and they are still not fully installed. After three separate measurements of my door, they charged my account, only to tell me 2 months later they didn't have a vendor that would make a door for me (nothing outrageous in terms of size or features, mind you). Getting an estimate felt like working with a sleezy used car salesman. Lack of transparency, lies about what they could and couldn't do, couldn't provide an itemized price for the quote for weeks....

Ordered hurricane windows and doors from Home Depot for the entire house back in August of 2024. Coming up on a year now and it’s still not complete. I have had to call and email every other week for the last 5 months. Anything and everything has gone wrong, from HD ordering the incorrect items, forgetting to order items, and PGT sending the wrong items. I keep hearing it will be done next week. The communication with me and between HD and PGT has been so bad and the follow-up is only when I push. The level of professionalism is the worst I have ever experienced. Even getting managers involved has not helped. At what point do I just get legal involved? I paid 70k upfront, and this is what you get. A job still incomplete. DO NOT buy your hurricane doors from HD unless you are just looking for problems!

This has been the worse experience I have ever received from a business. It all started with the contractor they have to come out and measure which was like pulling teeth to even get any communication from him. So finally he comes out to measure and doesn't send the measurements to Home Depot so we could order our items. Now the issue is trying to get an associate to sell us what we need. Every time we call to try and schedule to go in and purchase, the associate isn't there or has called out.... It's almost as if they don't want to make the sale. ☹️😫 Very dissatisfied with the service/ communication. 🙄

Absolutely miserable experience. We had a Home Depot representative that promised us we'd be delighted with our choice and that there was a lifetime warranty. Cue almost a year later and we have more than half of the windows have issues. Mechanisms have broken, windows are loose, screens not fitting properly. They sent out a technician once who promised to order the parts. Several months of back and forth, the parts were never ordered, people got fired or moved, completely ignored. After back and forth for months nothing has come of it except empty promises. I hope that no one has to go through this process after losing their home and rebuilding. Absolute monsters.

I ordered 10 windows from Home Depot in the Fall of 2024, with an install date 12 weeks out. I was rescheduled 3 times for windows not arriving in a timely manner. It's now April 15, 2025 and my last window order is just being installed, HOWEVER the window frame is broken and I'm pushed out an additional 8 weeks. I have had poor communication the entire project and even had to escalate to the Better Business Bureau to get a response. I recommend you purchase your windows anywhere else but Home Depot.

Ordered several windows and doors for a remodel project. The windows were delivered with broken panes as well as the garage door. It has taken 3 months to get all this corrected and today the last window arrived!!! And you guessed it. Both screens were ripped and had holes from shipping. Never again will I ever walk into another Home Depot store!!!

I paid for a front door to be measured on 2/2/2025 with Home Depot. They were scheduled to come measure on 2/13/2025 at 0800. No one showed. I called Home depot, they said Harrison was scheduled to come measure my Security door. I told them how complicated is it to measure a front door, I was told they put me down for a Security door. Since it was put down wrong that the measurer would not be coming out. He showed up at 0930 and measured my screen door. After reading the reviews and the problems I have had so far this company seems to incompetent to install a FRONT door. I even went in person to Home Depot. At this point I am even considering to cancel my Home Depot account.

I would not recommend HD Windows. For anyone looking for window replacements in Florida, we have many options, and I agree, prices vary by $100,000, with Anderson being the most expensive. Home Depot was not the cheapest, but not the highest, and seemed like a great choice with PGT windows. After spending $70,000 in August (HD requires you to pay up front), we are still waiting for the job to be complete in March. PGT and HD continue to blame each other for wrong parts, missing parts, etc. The portion of the job that was completed failed inspection and had to be redone.

The order process and payment along with the first measurements went well. However about 2 weeks after first measurements were taken I got a call about needing to remove trim to check if there was enough clearance on the top side of door. The guy who came back to measure said Jeldwin doors are taller than everyone else in the industry. I ordered a Jeldwin door so this needed to be found out. Well, I removed the trim and found about 5/8 clearance and relayed that info but was told it still needed measurements anyway one month after pay for the door installation it was measured the 2nd time. No, we are going on 7 weeks that they have had my money and still no door installation.

Shar was working the Customer Service desk at the Home Depot in Arnold, MO this morning. Good thing for me! My wife and I had gone there to pick up a glass shower door which we had purchased online. It must weigh 150 pounds. When they brought it out from the store room, the shipping box had significant damage, and Shar suggested that we inspect the product before we took it home. It turned out that the shower door was okay. Then Shar not only called for assistance to help us load the door on our truck, she also let us use a roll of tape to re-seal the box while she went looking for an appropriate dolly to transport the item.

Ordered a door we liked from Home Depot, when the installer came out to install it he said that it wasn't right and wouldn't fit. Home Depot said that they shouldn't have ordered the door as the company doesn't make one that would fix our opening. Ordered a different door that was eventually (about a year after starting the whole process) installed. The installers didn't put any kind of insulation around the door, so it was a bit drafty until I added it. The door also is susceptible to the temperature, when it's very sunny out it sags so the screen door doesn't close all the way. Overall the process took a very long time (more than one year from start to finish) and we were left with a door that is quite a bit of a disappointment. Quality is lacking and installation was quite a bit less than I was expecting.

On May 25, 2023 we had new windows installed by Home Depot. Last winter it wasn't that cold, so we never noticed. This year with temps dropping lower at night. We discovered their windows are horrible. It's freezing in the house all the time, and the glass is so thin you can hear every single noise that's going on outside. Please think twice about using Home Depot for any kind of windows. They are very cheaply made. Thousands of dollars wasted. We have contacted Home Depot.

We chose Home Depot to install all new Milgard windows, French doors and a slider. While the initial purchase and scheduling went well, once Home Depot received my payment, they stopped providing any semblance of customer service. One of the windows installed was the incorrect window. I was assured it would be replaced as soon as possible. It has been 3 months and is not yet replaced. Three of my windows had major scratches upon installation. I agreed to live with one, but asked for the other two to be replaced, as they are very large scratches in very visible areas. I am still waiting on installation, even though I was assured by the installer that the windows were in a month ago.

I would not recommend Home Depot for window install. I order 8 windows spent over 16,000. The large window would not close. After further review the Home Depot installer decided to reorder the right window. Still won’t close. Noticed the window frame was not installed evenly. I have called numerous times with no call back. Very frustrating that the customer had to keep calling for updates. In the meantime their air coming through my window. Now I’m told they’ll order a new window. At this point I think I’m getting the run around. By the way. I also have 3 screens with gaps. So I can’t open the window unless I want bugs to come inside the house. Home Depot installer have replaced the screens with the same results. After 2 weeks of now response they tell me they’ll order 3 more screens. Never have they come out to remeasure the screens first before reordering another screen. It’s plain to me that the default screen doesn’t work.

Back Screen Door. My first measurement was on May 30, 2024.. It is now Sept. 13, 2024 and my door is still not completed. After the 1st. installation, it was a terrible job and the door was damaged… After NUMEROUS phone calls, excuses, and phone calls not being returned, finally another installer came, did not have all the parts, left, came back did not finish the job said, he’ll be back the next day, came for 45 minutes, said he’ll be back he had to get another piece of something. A week later he has not been back yet. Been calling everyday with no luck… Door still not done 31/2 months later.

The home consultant (Brian **) that was sent out before starting the job showed how the windows would not absorb heat, he demonstrated this by having a heat gun on one side of the miniature demonstration window and having no heat penetrating through the other side. I'm not sure what magic trick he did to accomplish this but once we had our windows installed, it felt like any sunlight against the windows only MAGNIFIED THE HEAT. The heat penetrating through our new windows is way worse than our 50 year old original windows...

I would not recommend Home Depot for Window replacement. The install crew did a good job but they did leave a bit of a mess to be cleaned up. There was damage to our walls and window sills. The biggest problem was the replacement of a defective window. There was absolutely no communication....we always had to initiate the communications. We heard every excuse you could imagine and it was 6 months later before we got the window replaced.

I went in and was in a rush and the door I needed was not on the ground but Keith M found the door up over all the stock. Awesome customer service. Keep in mind he had other things going on that he dropped all together to make this happen for me! Crystal River store.

I had Home Depot install 6 windows 2 years ago. After 13 months one was leaking whenever a heavy rain came. When I called, I was told installation is guaranteed for 1 year (ridiculous). They said they would send a one time courtesy repair. A man came with a caulk gin and no ladder, and put caulk above the leaky second floor window from inside the house. Needless to say this did nothing. Found a puddle last night after a thunderstorm. Never again Home Depot. You just lost a $45,000 kitchen remodel.

After previous outrageous quotes for the exact same brand of windows, I decided to try Home Depot based on cost and was sold on how they would support me. In February, 2 different people came over to measure, doing it twice as part of their quality assurance before ordering the replacement windows. The windows were ordered in February, installation was March. I scheduled a day off work from my new job for the installation. The installer arrived, measured again & said the order was missing a kit. Home Depot called me up apologizing and placing another order. After weeks of trying to reschedule they reluctantly agreed to install on weekend as I could not afford to another day off of my new job. 2nd scheduled installation was mid-May, the installer drove 3 hrs only to find out the glass ordered was too big. The installer called the Home Depot rep who came over to explain and OFFERED me compensation to offset having to take time off.

I have a standard size door and it should have been a red flag when they would not let me order the door that had good reviews on their website. They said they had a door that looked exactly like it that they would sell me but it wasn’t listed on their website and the guy wouldn’t give me the manufacturer name when I asked so I could google it. The company they are using is feather river. Look up their Yelp and google reviews and you will see 1.5 stars! They hid this information from me until it was installed. I ordered the door in March. The 1st door came in damaged and they rescheduled the door installation a couple more time before finally installing the door in June.

Terrible experience with RF Installations from beginning to end. Never got what I paid for. Massive waste of time and money. I have expressed my dissatisfaction to Home Depot and let them know that their contractor did not do the job.

We purchased windows from Home Depot over a year ago in Fort Myers fl. We waited 4 months to get installed. When the installer showed up he said 1 window was wrong. It was opaque for the bedroom but was supposed to be clear. He installed it and said he was ordering the correct one. He said it would take a while as they are behind but would contact us when it comes in. We have been waiting 8 months. We called our home depot sales rep. He said to call warehouse. We left them 3 messages, no return call. Called sales rep Bruce ** back. He Said call install manager. We have left 3 messages. No return call. Now we are looking for someone higher up to contact.

In early December of 2023 we paid $4267 for windowless front double doors installed by Home Depot. Today is April 8, 2024 and we are still attempting to get the shoddy trim work completed. We already paid an outside company & got reimbursed by Home Depot for their cutting wires & sealing up our security system wiring. We also had to hire an outside contractor to fix the torn up concrete. We got reimbursed by Home Depot. Currently, we are trying to get them to approve us hiring a contractor to correct the shoddy trim job for $150. Still waiting for Home Depot to approve this. Four months now & counting. Never again!

I contracted with Home Depot to purchase and install 20 windows. Installation was scheduled for November 2023. During the installation, they did a rush job, did not install several of the windows properly (one fell out), they damaged one window and they damaged the trims in cills on half the windows. They even tried to fix some trims with caulk! Despite this terrible job and a missing window, they demanded payment and harassed me every day for 2 weeks (even though I had paid 75%+ of the window installation). After 2 months of arguing, they agreed to repair the damage they caused. When they came to finish the repairs, they called me to schedule the first repair but just showed up on the second repair. Then they proceeded to harass me for 3 days straight (11 calls + emails) while I had to wait for my bank to process the payment. The Home Depot was absolutely horrid.

I was warned not to utilize Home Depot for my front and rear door purchase and installation and I wish I had listened. Firstly, for a door install, you must use a measure done by a Home Depot representative, which I did. The first order I received was damaged, and according to Home Depot's contactor, the doors were "short." I canceled the order and reordered the doors from a different store using Home Depot's measurement as required.

Ordered two doors from Home Depot to be delivered to my house. The first door was schedule, I'm sitting in my house waiting and get an email that the delivery was missed. Did see a truck go by the house; apparently that was them. Never stopped, knocked on the door or called ahead or anything. Had to reschedule. Door was delivered. Did not call ahead or knock on door to let me know they were there this time either. I happen to hear them outside.

The whole process dealing with Home Depot was very dissatisfying. From constant appointment changes, to sending a window installer for a door installation and the doors being too small! Does Home Depot not realize or care people work and when the measurement team, installers come, people need to take off work? When the door installation finally happened, the doors were too small along with the framing. Home Depot blames the manufacturer. If that is true, why doesn't Home Depot have some type of quality control to prevent this from happening. This lead me to take yet another day off for a second installation to occur, not to mention the other prior times.

Excellent service from start to finish. Thank you so much for our gorgeous room. When designing, planning and sourcing components for the jobs the guys were very helpful, thoughtful. I have no complaints with this company and would strongly recommend them.

Home Depot sold me a very expensive custom 10ft wide window and install. It was and continues to be a nightmare. The caused a catastrophic leak that is damaging my home office below the 2nd floor Guest suite and still is leaking!!! They claim they are not responsible for leaks!! That statement alone is disturbing and they have caused over $10,000 of damages and refuse to fix the damages and worse will not try to stop the leak except to squirt tube after tube of silicone sealant everywhere....they have even stopped doing that. Anyone that wants to see this unprofessional job and the tubes of silicone caulk and continued damages and you are near Melbourne Florida or Vero Beach come on over. It is basically unbelievable.

I am being charged before windows were installed, installation poor for Home Depot advertised as professions. Windows not the best made. Windows were not well made and installed. Another crew sent to fix bad installation by first installers. Some part of certain windows not well made to be fixed by another crew. A window installed vinyl broken a bubble in a window and a window with a creak lock on several windows poorly installed and loose and no screw and air blowing in windows shaft where windows let up and down walls and windows seal were damaged. Home Depot started billing me for windows before they were even delivered or installed although I was told no payment or billing until windows were installed and I approved windows and installation.