Home Depot Windows & Doors Reviews

I spent time with the Door department staff to make sure that each door swung the correct way and asked for assistance in selecting door hardware and lock sets for the doors. I was told to buy the locks and hardware and take them with me so there wouldn't be any problems later. I asked at that time about hurricane resistant glass and the staff in Doors asked if I had hurricane shutters over my existing sliding glass doors. I did. I told the staff that they had been there when I bought the house. I was told that I did not need hurricane glass if I had shutters and there wasn't the need to go to the extra expense.

I called the store multiple times while waiting for the doors to arrive, asking to be updated on the process and to remind them to apply for a permit so that the install could begin as soon as the doors arrived. After a few conversations, I was told that they could not apply for a permit until after the doors arrived, which didn't sound reasonable to me.

Several days after that, I got a call saying that the doors were at the store and I should come to get them so that nothing would happen to them. I said I had paid for delivery and install and it took phone calls and visits to the store to realize that because they had generated two purchase orders, the staff was only looking at the purchase of the doors and not aware that they were supposed to deliver and install them as well.

When I arranged for delivery, I was told that I had paid for curbside delivery and that was where the doors would be left. I said that this was unacceptable and that the doors must be brought inside my house. They were subsequently delivered and leaned against the wall in my kitchen, where they would remain for months.

I found out then that Home Depot had not applied for a permit even after the doors arrived at the store because they had never referenced the purchase order in which I paid for installation. I kept calling. When they finally applied for a permit, I found out that the process would be delayed because of a recent hurricane. They said permits were being issued to those who needed to do repairs first and to elective remodels later. Then there was an issue about issuing a permit for install of French doors without hurricane glass because I did not have permits for the hurricane shutters that came with the house. I felt like the staff misled me because I had talked about that with them before the purchase.

I called the main office to complain about all the issues involved on multiple occasions but it seemed that you could only get so far with the phone staff, could never talk with a supervisor, and no attempts were made to address this consumer complaint. I could rarely get the store manager on the phone. She was always out of the office or on another line. I told them at one point that I would come that afternoon to see the manager and went to the store immediately to catch her before I could be told that she was gone for the day.

At that time, I asked to speak with the manager and was asked what I needed to see her about. I said that I thought all the people in line behind me would like to hear about why I was so dissatisfied. I managed to get a complete refund for the price of the install and I hired another individual to install the five doors. I had never unpacked or examined the doors prior to install. Three of the five had been ordered with the wrong swing even though I discussed what I wanted with the staff in Doors and with the person who came to the house to measure the openings.

At that point, I was very disappointed but decided to proceed since I did not relish another attempt at dealing with Home Depot. The lock sets and hardware they had helped me pick out were not compatible with the doors and I had to return the items and get different ones. At that time, I was told they had sold me the only brand in stock that would not work with that brand of door.

The holes for the knob and lock were cut about one inch too high in one of the doors and it could not be fitted with hardware. I called the Home Depot. They did not have a helpful attitude, as if I had done something wrong, and said the manufacturer would have to send someone to look at it. I explained that I was living in a high crime area of town with a door that I could not keep closed, let alone lock. They were not apologetic. I held the door shut with tape on the inside and put a handle on the outside for looks, hoping I wouldn't be robbed while I was at work or while I slept.

It took several days for the manufacturer to inspect the door, admit that they cut it wrong, remeasure, go back to their facility and make another jamb so that hardware would fit it. I told them that they were responsible for putting it in since by then, my installer was getting anxious to finish the project which was running days beyond his predictions. I ended up paying him 100% because he'd been so nice about all the problems he was encountering and letting him go start another job. Luckily, he was an honest person and sent one of his crew back to finish the trim work after the repair was made. He told me that he does not do business with Home Depot and I can certainly see why.

On 04/08/09, I called Home Depot checking to see if the Storm Door had arrived to their premises so we could schedule an installation date; The sales associate stated that it would be delivered to Home Depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door would be at the premise. Today Monday, 04/13/09, I placed a call to schedule the installation. I got a manager. Her title is Expediter (what an irony - she is supposed to expedite your order - Hah!). I gave her my phone number to look up my order. I told her that I was hoping we could schedule the install this week, either today or sometime this week. And all she had to say is that the door was not even delivered and that installation services were not even available for another 2 weeks that if we can book them! I held myself back, and tried to understand what she was trying to say, but that did not help. She kept repeating herself again and again. At that point, I had to end our conversation and call Home Depot Corporate to file a complaint. All I need is a Storm Door installed soon, and not in the next season.

In such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or is supposed to be the vendor's # 1 priority. But that does not seem the case. Even if you are a come back customer and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advice to all readers, to pay an extra dollar and go to Lowe's. My mistake was not going to Lowe's, thinking I would save some money. But you know what? I would rather be told the truth about a delivery and pay the extra dollar than being delayed over and over again after being promised something else.

I sent the following email to the company: I purchased Quality Doors for my kitchen cabinets from Home Depot on May 21, 2004 and installed them myself. They are the 700HV3191 and 701HV3191 in white. I am finding that the white coating on the face of the cabinets is separating from the door and that the ones next to the stove are actually melting. Needless to say I am extremely disappointed with this product; after all my hard work installing the cabinet doors to have them not last even 5 years! My total purchase was 24 doors and 8 drawers for a total of $1369.63. I am attaching two pictures.

The response I received was from a Debbie **: Please call our customer service dept at 800-950-3667. I called customer service and was told that there was only a 12 month warranty (the website says 2 years) and that I was basically out of luck. The person I spoke to said I should put cookie sheets between the stove and the cabinet doors when using the oven! Well, besides it being too late now, would you want to do that each time you used your oven? I went back and read all the literature I had received on installation of the doors and drawers and there is no information or cautions about using the doors next to the oven. I am extremely disappointed with the product and the company's response and would not recommend this product/company to anyone.

Last year we purchased an LG washer/dryer with stands. In just the last two months we purchased a new Martin two car insulated garage door, eight Jeldwen double pane windows, six more solid core not pre hung doors and associated tracks, and numerous gallons of paint (Behr calming retreat) and painting supplies. This does not take into account the 2000 retaining wall bricks we bought from you six years ago, as well roofing materials, siding, trim, fencing, peeler poles, as well as at least $1,500 per year on landscaping and gardening materials for our acre yard.At our rental house, three years ago, we replaced the whole kitchen with your off the shelf cabinets, sink, faucets and fixtures, stove, refrigerator, microwave, dishwasher, washer & dryer, paint, all the windows to double pane Jeldwen, interior and exterior doors, and again every light fixture in the house. We replaced a whole master bath with a new cast iron tub, oak vanity, granite sink/top and tiled the whole bath. In addition we did a full landscape of the front yard.

We also own a construction and property management company and have either referred numerous clients to your store or purchased appliances and materials such as carpet, tile, vinyl, hardwood, windows and exterior doors on their behalf. All told I figure we have spent in just the last 3 years over $40,000 and probably over $80,000 in the past eight years at just that Home Depot store. Now back to the manager, Jim, at that store. We went in and talked with one of your associates named Steve in Millworks. We told him we were trying to do bypass doors for our closets. We wanted something more solid than the standard white hollow doors that are in stock, but you no longer carry four foot wide solid doors for bypass. We have two eight foot closet opening. He suggested using three 30 inch solid core pine doors and said he could get us a track that would accommodate three doors so that they would pass each other and we could push all three to one side.

So we ordered six solid six panel pine doors and the track that should have worked. Well when the track came in it was discovered that there wasn't three separate tracks, only two. So the best you could do was have an opening in the middle to get into the closet while the other two doors covered the rest of the closet. So went to search for a track that would work. By the time of ordering the third track I asked the manager, Jim, what would happen with the doors if Home Depot really couldn't get a track that would work. We never would have ordered the doors and I thought my husband had started lacquering them. His exact words were "Let's not go there yet and hope we can get the right track for you"? By the fourth track that was ordered we told them we give up and that it wasn't going to work and we would try to order a track from Meeks or bring the doors back. By this time several of your associates in Millworks (Steve and Tom) and in the special order department were aware of the situation. The special order people would help us open the packages of track and agree that it wasn't the right track and it wasn't going to work so I was under the impression that everyone was of the same mind set.

On January 31, 2009 I loaded up my car with the six pine doors and drove the 40 minutes it takes us to get from South Shore to this Home Depot. Yes this is the 5th 40 minute trip just on the issue of these doors. I had a nice associate unload the doors and take them into the store. The special order associate that had helped us with the track opening the last two times was there and made a comment about the doors coming back. I showed her that my husband had only lacquered one side of one door and the rest still had the same amount of plastic wrap on them that they had when we picked them up six weeks earlier. They started to refund the money and then stopped and had to call the manager on site. Jim was not there. The manager, Kett, said that Jim had written in the comment section, unbeknownst to us, that if we tried to return the doors they could not be returned if they were stained. And also Kett told me that Jim had written in the comment section of our order for the tracks that they had been ordered right each time, but we just didn't like them. This is a bold faced lie.

Every associate that has worked on this with us has said that no, that won't work for what you are trying to do. And Jim never said he was going to put a note like that in the comments section of the order about returning the doors or about the track. When I tried to explain to Kett that the doors hadn't been stained, except one, and that the others still had the same amount of plastic wrap on them as when we picked them up. He said no he wouldn't return them because of Jim's comments. He said he couldn't get a hold of Jim. I asked him to please keep the doors there in the store until Jim arrived the next day at 7:00, so I didn't have to put them back in my truck and make another trip down there, and that way Jim could see the doors were not stained and refund us our money. Kett said no because he couldn't be responsible if they got damaged. I became very upset at this time and said that is ridiculous. Couldn't they just put a sold sign on them and tape around them so no one would touch them? When I have picked up special order items that is how it is handled. He said no, I could leave them by the register but Home Depot couldn't be responsible. So the doors got loaded back into my truck and taken back home to Tahoe.

I am very livid by the lack of help by Kett to not hold the doors there for Jim to look at the next day when he came to work and then call us. I am even more livid at Jim telling me one thing about the return of the doors, mentioned above, and then typing that comment in my record behind my back and I am extremely upset with Jim writing a note in my record that says the tracks were right, we just didn't like them. He is the most short sighted man I have met in a long time. Before I did something like that with a customer, I would look up the customers buying history with special orders and see what kind of buying they have been doing. I have been a manager for over 25 years and I would never just put stuff like that in a customers file for all to see that is a lie and without checking what kind of customer they have been over the years and talk to the customer about it so that they weren't surprised or angry when they did come back in.

Granted not all our buying is going to show up in your computer because not all of it was special order and some was ordered or purchased before you had that computer system, but still I would do the best I could at checking a customers record before doing something like that and I sure wouldn't do it behind their back. If you look up our record you will find us under four different records/names which your associates say can't combine. We will show up under Bill ** (twice), Billy ** & Karen **. Our addresses will be ** or **. You can also check our credit card statements if you wish for volume of purchases. Now in closing, because of the way this manager Jim and the lack of trying to help us with the doors the employee Kett have treated us I will never set foot in that Home Depot again and it will probably be a long time before I set foot in another Home Depot anywhere.

Unfortunately that Home Depot is the closest to our house, but that's ok, Lowe's is only 10 more minutes. I do notice that you have a lot of associates standing around these days. I can't imagine that in this economic time people are spending the kind of money on remodeling that they used to, so hanging onto the contractors and property managers that do spend money at your store might be a good idea. Also since Jim lies he probably makes the employees feel that they can't stand up to him and tell the real story that happened. Home Depot's loss.

Contacted Credit Card Services to dispute charge of 1 panel plus install and various accessories to install it for a total of $352.00. Reply from them was that I had to dispute all charges for all windows. On December 26, 2008, I received a nasty call from Jennifer ** that I should return all windows purchased or she would fight me about my dispute. Cannot do this as all windows have been installed in my home. I feel I have tried to resolve this in good faith as required by the agreement on my Home Depot credit card but have not received any resolve from Home Depot to date except harassment from them.

If I am forced to tear out these windows, my home will be ruined. I have a board covering the one panel that is in question which degrades the appearance of my home. All I want is reimbursement for the panel/install/accessories used and the aggravation caused by these inept people AND a window that is the correct size and not broken.

The doors arrived in the store and the installers called and set up a day to come out. I had the pet door as it came in before the other doors. When they looked at the dimensions of the pet door, they said it wouldn't fit. So, I couldn't have them install the third patio door without it since my current door has one and it is essential. I returned the pet door to the store and was told by one of the managers that the kid who sold it to me wasn't at fault because it should have worked according to the dimensions. A new one of different size was ordered. The installer looked at the dimensions I found on the internet that day and told me the correct size.

The new pet door arrived in the store and another appointment was set for the installers. They would pick up the pet door with the third patio door. They went to the store the day of the appointment and was told the pet door was not in. They didn't call me to tell me. I had taken the day out of work and was waiting for them. When I called Home Depot, they said it was not logged into their inventory. Another date was set for installation. The installer showed on this day and looked at both the patio door and pet door and saw defects in them. They did not install them. Another wasted day for me as well as the installers. Home Depot reordered both.

When they finally arrived, another installation date was set and completed. However, I asked the installer to look at one of the other doors which was dragging when being opened. He tried some adjustments and it didn't work. He told me to contact Andersen Windows and report it to them. In the meantime, the Home Depot store manager called me the day after the final installation. He apologized and said they would give me $150 off for the inconveniences. I agreed and told him about the drag in one of the doors. He told me to call Andersen Windows also. He also said he needed payment now. He said I needed to come into the store and pay. I told him it was in the Home Depot credit card. He said I had to come in there and pay now. I said I had the 6 month no payment and interest. He insisted I need to come in and pay. After arguing I hung up.

The next day, I called Home Depot customer service to file a complaint. I also called Andersen Windows and was told it sounded like an installation problem. My call to Home Depot customer service resulted in the district manager and owner of the installation company coming to my home the next day. They think the problem is with the product and ordered some parts for the door. I have to call someone when they arrive to come install them. The district manager told me I also needed to go to the store and pay. I told her as I told the store manager that I wanted a bill sent to me. She said I had to go to the store to get it.

I don't understand this because I had already paid the entire Home Depot credit card when it came in the mail a few months ago. This was only partial of what was owed on the whole deal and wasn't even due since I had the 6 month no payment or interest. I paid it anyway. I didn't respond to the district manager's telling me I had to go to the store to get a bill. I was awaiting a response from customer service. I was told previously by the store manager that I already had the bill.

Since customer service did not respond within the time frame they told me, I called them back. I left a message and the woman from customer service called me the next day. She and I got into an argument. However, she could not tell me why I had to go to the store to get a bill when this was put on my Home Depot credit card. I told her I would never give the store manager a check since they seem completely incompetent at the store. I asked to speak with her supervisor, and she put me on hold for about 5 minutes and said she wasn't available. She said her supervisor would call me back in 48 hours.

In the meantime, the real Home Depot store manager called and left a message. I am still too irate to talk with him. I don't know what he is going to tell me different. Since when do you go pay your Home Depot bill at the store? And, you have to go to the store to get the bill. One of my doors is still not working properly and they want their money immediately. Whatever happened to the 6 month no payment and no interest? I hope to never set foot in Home Depot again. I've lost time from work and will probably lose more. I don't know that an attorney could do anything for me. I just want my door to work properly and get a bill in the mail when it is completed.

July 9, 2008 - The contractor arrived with the windows. The windows were white, not desert sand and were not 1/4 inch glass as specified in the contract. It is evident that HD1302 sent the original specifications to the window manufacturer, Jeld-Wen, and not the specifications that were in the contract . July 9, 2008 - She telephoned HD 1302's, Jon **. She requested that her payment for the windows be refunded. Mr. ** arrived at her home at approximately 4:35 p.m. and met with her and I. He handed me paperwork showing a refund of $3,255.59 (I do not understand how that amount was determined) and a charge for the same amount ($3,255.59). She did not sign the credit card slips, nor the new contract for the windows.

We asked why the windows had been reordered, because she had not given permission to reorder the windows as it was already more than a month and a half past the contracted installation date. He avoided the question and promised that there would be some compensation (?) for her for the delay, moving all the furniture, taking down drapes, taking down blinds in preparation for the installation of the new windows. However, he was evasive as to the amount and continued to evade the question of why the windows had been reordered. Mr. ** said that he would have the store manager, ** call me. She has not received a call from **.

July 11, 2008 - She drove to HD 1302 and talked to the store manager, **. Asked why there had been a reorder on the windows and what the compensation would be. He said that compensation would not be discussed until after the windows were installed. She was not satisfied with his answer and called HD customer service. She talked to Holly? (no last name). July 16, 2008 - Received a phone message from Holly which stated that she was sending a release and that "after you sign a release we will install the windows"?

On 10/26/08, we went back to the store to complete the order. We spent approximately 15 minutes looking for someone working in the Doors and Windows area. When we found someone, he had no knowledge of the 50% off special. We asked to speak to the dept. manager and were told she was on the day shift and to call the manager the next day. The next day, we called the store and spoke to the dept. manager who told us to come back and try again. We did, on 10/28/08, and ran into the identical problem. We spent another 10 minutes looking for someone working in the area and again, they were unaware of the 50% off special. Again we were told to come back another time.

We went back on the evening of 11/02/08. This time the Home Depot associate gave us rebate forms to complete to recover the 50% installation costs on each door; however, the rebate expired 10/28/08. The Home Depot customer service rep on duty told us it was too late to receive the rebate. She had the audacity to try to blame us for coming in “too late” even after explaining to her that this was our 4th trip back. Our story was also reiterated to her by the store’s own department employee on duty that evening since he had been there on our previous visit and knew the runaround we have been put through.

We've spent tens of thousands of dollars with Home Depot over the years. This order alone would have been in excess of $1,000. For this, Home Depot tries to cheat us out of a rebate they advertised and then tries to blame us for it. We were cheated out of the advertised prices and also of our deposit. The Home Depot Corporate Customer Service took no action to rectify the situation nor any action against the store manager who was the crux of the issue. The implication is that the company condones and/or sponsors these practices.

Well, come to find the doors were never ordered from the get go because the vendor stated that the style door I ordered was discontinued. And that I would half to re-order the doors again and that it would take another three weeks. So I picked out another type door which I really was not happy with, but I had to put something up. Well after waiting another three weeks, I was called to pick up my doors. When I got there, only one door had been ordered. So here we go again, had to reorder the door again and wait another few weeks. This was very unprofessional of an organization of this size.

I attempted to contact the Flooring Specialist who stated that I could not return a custom order. I pointed out that I was attempting to have the item replaced with the proper size needed (7 inch depth) and that I paid for professional measurement and recommendations. She stated that manager would call me back and he never did. The independent installer was contacted and he could not adjust the placement of the cornice and recommend that I call Home Depot again. I re-contacted the store 4 days later, speaking to the manager. He attempted to discount the issue and pass the responsibility for the measurement mistake back to me over and over again.

After much heated discussion and his continual response of the store would have to eat the cost of the cornice, he finally agreed to restock the item at %15 and allow me to pay the difference in cost. The last point of contention was that these blinds were 10% off when I ordered. He finally agreed to honor this. So WE have just finished removing this 77-inch cornice. WE have to take it back to the store in our car, return it and pay $180 for a new one and install it ourselves. I assume we will get hit for shipping charges too. Bottom line, DO NOT place special orders at Home Depot. I feel lucky after reading the posted stories.

** from Home Depot admitted that the door was installed improperly, then suddenly he no longer worked for the company. Then, ** of Home Depot hired an independent contractor to see if he could determine the problem. The contractor said that flashing needed to be installed and that might fix the problem. I received a letter dated January 26, 2008 from Melody ** of Corporate Customer Care that they would be installing the flashing. Melody and ** left the company before the work was performed. Then Home Depot assigned a fourth Zone Services to my account, and he said that the problem is with my house. They are blaming it on a vent, to which the rain would have to defy gravity in order to cause the leak. Further, if the water was entering where they say it is, there would be damage to the insulation, and there is not.

I have over 12 pages of notes in an Excel Spreadsheet of conversations with Home Depot. I have filed a complaint with the BBB, to which Home Depot says it is not their responsibility and the case will be closed. No one at Home Depot will listen to me, and I can't talk to anyone above an hourly employee. I have video of what happens when it rains. I have witnesses that can state that the door did not leak prior to the new door being installed by Home Depot. I did research on the internet and found that Home Depot has a history of blaming installation errors on people's houses. In the end, Home Depot does not stand behind their products or their installations and does not care about customer satisfaction.

I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

She was very hesitant in even considering taking them back. The packing slip had not been removed from the boxes. I paid $117.92 for the shutters. After much pleading she took them back. She only would give me credit in a card of $100.34 and would not give me back or credit for $17.58. I don't have any idea who got the cash because I certainly did not. These were to be a Christmas present for me from my daughter so guess what? I do not have a Christmas present.

I ask to see a manager and he said the same thing as the woman. I am sure they were gloating as a 73 woman left crying. I do not have need of home depot but I did like the products before as they do a lot of building etc. But if this is not resolved, all their business will go to local businesses or Lowes if they have to. I would like my money returned in the amount of $117.92 and not in a store credit card. I would gladly give it back for my money of $117.92.

I would thank you for your consideration.

When I approached her and asked her if she could look for my print out from the door department, she said that I have to wait in line for the other girl to help me. Hello, the printer is just beside you where you were standing, I said to myself. Why can't you just check the printer so I could go, I don't have to fall in line for this, you were just standing there doing nothing! The check out lady tried to cover her by saying the printer has a problem, several customers in line waiting furious. If she wasn't standing there and I see the check out lady only, I would have fallen in line, but seeing her standing doing nothing and her brain is somewhere else, I guess I could approach her and ask for help. RIGHT? What's the deal with people on their jobs using cellphones, not attentive to their work, protecting their coworkers although they know that they're doing the wrong practice. I'm a customer, spent so much money buying their goods, and not getting the service I deserve.

A week later I received a call from the installer who told me the door could not be guaranteed if my old track was used and that furthermore, for some reason which I still fail to understand, I had to upgrade to the most expensive line of doors. A few days later the Home Depot salesman called to confirm that I needed the more expensive door (about an additional $170) but could not explain why. He advised the installer would call again to explain. After two days and no call, I canceled and was given a refund credit on my charge account. I am now inclined to feel that this falls into the description of a bait and switch scheme.

A few weeks later, a new door arrived at Home Depot and we received a phone called from the local installer hired by Masonite to schedule a time to install the door. The day came to install the door and the installation tech took out our existing door and then started to put in the new, but immediately noticed the new door was the wrong size. Another door was ordered and after a few weeks it came in only for my wife and I to find out that the door had been broken somehow after arriving at Home Depot. So, another door was ordered and a couple weeks later, it arrived only to find out that it was the wrong model door. So, another door was ordered and a few weeks later, it arrived at Home Depot, but after speaking with Masonite I found out the door had been broken. That was the fourth door and in fact when Masonite found out the door was broken, no one bothered to call us to let us know; I had to call them.

When I spoke to a warranty claims person, she said there was a note on my claim to ask us if we wanted another door or a refund. I told her that I wanted both and did not think that was unfair since it was now nearly October of 2008. So, now the fifth door is on order and I am waiting to hear back about a refund. It has been over a week and I have not heard back from anyone concerning this and I had to call to find if the other door had been ordered and when it would come in. It is currently October 21, 2008 and I tried calling Masonite headquarters this morning and the woman I spoke to at the switchboard would not give me her name and transferred me to a voicemail box after I asked to speak to a person and not be connected to a voicemail box.

I was surprised by the attitude and unwillingness of this person to help me. I left a message in the voicemail box detailing my complaint and my contact information. I repeated that it has been TEN MONTHS and I still do not have a new door installed and what's more is I cannot install the screen door we purchased until our new entry door is installed. We paid a total of over $400.00 for both doors and have not been able to enjoy either one. Thanks Masonite! The only physical damage that resulted was to the paint on our drywall after our originally purchased door was removed and then reinstalled. Financially, the only money we have lost is the money we spent on the doors and on cellphone bills calling Masonite.

I have not heard back from Home Depot. It has been two weeks. I have half of my windows installed, some I cant even close or lock. I have called and left two messages pleading for a response. I cannot believe this is how Home Depot wants to run their business.

Please get my windows in and working correctly before the rains start. That is what I have been promised by Home Depot

now over 2 months since order and next delivery is august 28/08. i'm getting seriously [upset], can't get my money back, and even if i could would need to order another door. who knows where that leads? i cannot understand why home depot with their buying power cannot put some pressure on this manufacturer. (masonite)

paid $1000.00 for a product i do not have. every thursday brings another bout of anger at lack of response

We received another call from Mary Ann, manager, at Home Depot, and she said the store was not going to receive the door until first, August 11, then. August 13 because there was no more "oak" to be had to manufacture doors. My husband contacted the corporate headquarters of Home Depot and talked first to a Mr. Mark F., who later passed us off to Mr. Stuart F. (in Human Resources). They told us the door had been ordered and we would receive it soon and that they were also giving us a 10% ($200.42) refund for our trouble. They said we could pick up the refund, in cash, at the store, that very night.

My husband and I went to the store and were told that Mary Ann had "just left" the store. Terri, a clerk in the customer service desk area, looked up our names in her computer and said that there was a note that we were not to receive any money, that since we had paid for the door with a Visa (it was our Checking Account card), the money, if approved when the door did finally arrive, would be returned to our Visa Card account. We do not even have a Visa Card Account I have one Master Card Account and one American Express account. The Visa card goes directly to our checking account - saves us the hassle of writing checks. And the transaction had gone through on June 19, 2008.

This was August 08, 2008. Terri told us she did not have to tell us her last name (though neither of us asked for it) and said WHEN the door came in, IF it was not damaged further, we MIGHT have our $200.42 (promised to us by the Home Depot Corporate Headquarters) returned to our Visa Card account. My husband and I came straight home and called Mr F. back and left a message for him, and for Mr F., concerning what had just happened.

That evening Mr F. called us back and let us know that he intended to make it right, to get us our door, and to get us our refund. He apologized for our inconvenience and for his manager's inability to handle the issue. Mr F. sounds as if he has good intentions! We have yet to find out if Home Depot will actually go through with their promised to honor our over-$2000.00 special order. We ordered the door at the beginning of the summer, as I told the manager Mary Ann (I use the term loosely) so that our electric bill would be less. That seems to be moot, at this point. I think we have air conditioned all of Chesapeake with our Social Security Disability Income. I only hope that tomorrow morning things go differently because if they don't, we will cancel our order and go elsewhere.

This is not the first complaint we have had with this same Home Depot. We bought a washer and dryer from them and when the washer would not re-set after going into a spin out of control, we were told to call (1) the deliverer, (2 the manufacturer in order to get the problem resolved. The washer had been used THREE times. Think we would have learned!

2 weeks later I call again and they tell me the screen is on back order. It should be there in 3-4 weeks from the time ordered. Well I explain that it has already been 5 weeks and they say they'll look into it. I get no call back but a whole lot of attitude from the HD rep. 1 week later I call again. Same answer. My husband calls a week later and they tell him that they'll be out that Fri afternoon but that we should be there from 9-3 just in case. Fri AM we get a call asking if they can come out earlier. Fine. The project person came out and had NO clue how to put the screen in. She'd never done it before so my husband had to do it.

When I came home and saw the "replacement" screen I was peeved since it looked nothing like the original and sticks when you try and move it. I called the Manager and left 3 messages over the course of 2 weeks. No response. So I left 2 more messages over the next 2 weeks. No response. I emailed customer sevice and Shabina the horrible HD Rep from SF with the attitude called back. I emailed again asking for a manager and it's now been 2 more months with no response. My advice. Don't be a sucker! HD customer service is horrible!

Well a couple weeks later we went shopping there, the Home Depot and spent more money on a Saturday and a Sunday. Well Tuesday, we get a call and it's the installer asking to set up an appointment, I told him we don't have a door yet and he says, well the store called me Saturday and said it was in. We go up there, pick it up and I asked, who responsibility was it to call us and tell us the door was in the store, of course we got, 'well, it was several people's responsibility' but refused to give names. Well I was going to let it go, because even the stupid need a job. But, to the present, my rebate check came today and it was for only 1 installation.

Mind you, when I received the email about the rebate being sent, I emailed them specifically reminding them that I submitted 2 rebates. And to make me really mad, they put the wrong zip code on the rebate check. I clearly wrote my information and used a pre-printed label so this would not happen. Now when I call, all I get is an automated phone center. I will not ever set foot into another home depot because one of them will get me 30 days for assault for kicking them square in the pants. I am still waiting for a response on the rebate. Well, my vehicle uses $4.00 a gallon gas, uses oil, tires, struts, antifreeze.ect... I could not even get an apology for not receiving the phone call to pick the door up from the store.

This time they sent two directors, Mr. Dave Brown and Mr. Kellogg who assured me that this time it would be taken care of. The installers came out with Mr. Kellogg and the owner of the installation company in tow, pulled off the frame, and sprayed the window again. Again water coming in the door when water was sprayed on the 2nd floor of the house. Why is it coming through the door if it is properly sealed?

A few days after their last visit (06/30/2008), another rain, another wet kitchen floor. I called, yet again, and was told that they were not doing anything else because the door is installed properly. How is this possible if rain is coming in through the top frame? I told them that I refuse to accept that and have not yet received a return call.

The rain continues to saturate the floor, potentially the frame of the door and the drywall. Economically, we paid a large sum for installation which was not done properly. Previously they offered $100.00 refund, but we had to sign a paper saying that they were no longer responsible. Fortunately I refused, because they have had to come out a few more times since.

This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

We have a framed hole for a six foot window in the back of our house, it has been raining and we are expecting more rain. In their own Values and Policies they state that they accept responsibility for our actions. We just want what we purchased. In the previous submission I wrote the wrong e-mail address this is the correct one. Sorry.

When it came in we asked them to hold the window for a couple of days so that we could make a hole in the side of our house for it. They agreed. When we went to pick it up they agreed that they make a mistake. We have a hole in the side of our house, we questioned the price at the time of order and was told it was correct, we answered all the questions concerning the purchase of the whole bay window, not just the glass. We have a written quote with this price dated 5/10/08 and a sales agreement and the sales receipt.

As far as we were concerned this was a final transaction. This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

Today June 4th we here back from Becky (customer service lady) to my sister in law, who says they will not be able to put the doors in the job was so large. That made no sense to us, in that the installers said it would be no problem. The house is small and old but the size is no different than what you have in the store for doors. My wife called Becky and she was very nasty to her and told the job would not be completed. We then call back later on and spoke with Gary Wall who we think was the manager on board, and he was told that the house was to dirty to complete the job (per the installers instruction). He was very friendly and spoke the truth to us, and told us that HD will refund our money, however that is not the point.

What does putting two doors have to do with a house being dirty. These installers smoked cigarette, just like my sister in law and to me that is uncceptable reason as to why the job will not be completed. As a shareholder I am ashamed how bad customer service and how rude they were.

None, just want our money back of $30 which we think is happening but not sure.

On May 26th of this year(the day that I noticed they were the wrong size) I went to the store and tried to exchange them. This fellow Brian M(either maher or mitter-he wrote his name on a piece of paper), refused to even acknowledge it was the store's fault, he was disrespectful, every time I tried to say something, he cut me off, he kept saying that it's been a year since I bought them-actually nine months--and when I asked to speak to the store manager, he called somebody on the phone9later he said he talked to assistant store manager lisa c., and told her (I was right there) that I had a special order from last year and I wanted my money back, which wasn't even true. He said that the manager instructed him to take the doors back , but the refund should be 15% less, for restocking fees.

I told him (among interruptions) that they sold me the wrong door, more than that, I had to pay the carpenter half a day's pay for showing up for nothing, that also ordering the right doors means that I will have to wait another 4-5 weeks and he is not looking at the situation the right way. His answer was a grin and a sarcastic "have a nice day!" All the way to the end he refused to call a manager so that I can have a talk with them in person, and again, his way of cutting me off was rude, to say the least.

I left with the doors, doors that i cannot use, now i'm getting behind with the work, i'm short the money that i paid the carpenter for showing up, my doors (four pieces bi-folds Santa Fe style) are too short to use, and the store refuses to make things right. People like Brian M. don't just need a lesson in manners, they need not work with the public. I hope Home Depot will take appropriate action, as I am already sorry for more than $10,000 (probably $15,000) that I have spent there in the past 2 years.

Upon finding the special order doors, it was discovered that the door was broken and defective. I spoke to a manager, Troy (the only good guy I've dealt with so far regarding this catastrophe), who's customer service skills convinced me to give Home Depot a second chance so I re-ordered the doors on 04/23/08.

On 05/07/08, the doors were delivered to my home in order to avoid broken issues in the store. I was informed I would be contacted and sign for the doors upon their arrival. My doors were left in my driveway against my garage and I was not contacted, nor did I sign for the doors.

Upon discovering there were measurement problems this 2nd time due to incorrect information being entered into the special order, I contacted Home Depot and spoke to Troy's boss, Vincent, and had to ask to be compensated for the problems dealt with thus far. I was told by Vincent that $100 would be requested by him to be credited to my wife's account on 5/13/08. Something told me to double-check whether this request was done, and what do you know, I spoke to Home Depot Customer Service today and they told me nobody had requested a credit be applied to our account. I am thoroughly disappointed with this service and feel that my concerns were brushed aside because I wasn't spending $50,000 or something. I wasted hours of my time dealing with this issue, and your company knows, time is money. I know the small guy like me doesn't have much buying power, but my time and money that was given to Home Depot for these doors should warrant some form of deference on my part as the customer. I would appreciate some contact from Home Depot regarding this issue. Thank you for your time.

I wasted multiple hours of my time, gas (which we all know isn't cheap), not to mention dealt with a lot of stress over a simple special order.

It took several weeks for the door to be hung again. I canceled my screen door after that expireced I did not want anymore service from homedepot I will go to a real lumberyard next time

It will be even more work to remove the door and throw it away. I will have to replace siding at 90-bucks a sheet. The wood used to make the rail between the sidelight, on one side is junk. Within 6-months of installation I have a 2-foot long check in the material. There are several smaller checks. The factory used spackel as wood filler to disguise defects. The vertical member is tearing itself apart. It is probably due to the wood being used from the center of the log. That same vertical member is so twisted that the side light doors require a wedge to keep the weather seal functioning. All was primed and painted above professional standards. The trouble side sidelight leaks water onto my new hardwood floor.

I wasted my time and money on installing a junk product. I am not sure where I can find the time to do it all again.

I called the lady I spoke to before, that does the scheduling, she said that since I did not take the only offered appointment date, she did not know what to tell me and maybe I should call the Home Depot store to see if there was another installer that could schedule me. By this time I am pretty appalled and angry. Here I am ready to spend $2500 - $3000 for a door and Home Depot acts like I am putting everyone out, not to mention that they already charged me $30 to come and measure. I decided to call Home Depot again, I talked to another lady, who tried to be helpful, even though I was pretty irritated at all the run around I was getting. She said that someone named Angela would be calling me the next morning since she had already left for the day. I did not hear from Angela the next day as promised, so I decided to call the Home Depot store again. Once again it took a long time for me to get through via telephone to someone.

When I finally spoke to someone in the Doors and Windows department, it was another person named Phil that I had not spoken or dealt with before. He told me, since I was not able to make the appointment time offered earlier, and since I was not polite enough to the installer scheduler, to come in and get my $30 refund. He told me that they were not going to do anything to help me. Phil would not even let me explain what I had went through just to try to schedule this little task. He kept interupting me to tell me to come in and get the $30 refund and that was it. I finally lost my temper and asked to talk to the manager. He went to get Jerry the dept manager. I could hear Phil telling Jerry that he had an unreasonable customer who was very angry, so, what do you want me to tell tell him I could hear Jerry in the background tell Phil to just tell me to come get my $30 refund and go somewhere else.

Jerry, the department manager, would not even come to the telephone. When I hung up, I decided to call back and try to speak to the store manager to explain my dilemma. Of course, he was not in, either, so I left a message to please have him call me. I have not received a call back from him either. I am a business owner and I cannot believe the attitude of the store management at this Home Depot store. It is no wonder that many of the store employees do not care either. I have spent a lot of money at Home Depot as a business owner for supplies for my business and for remodeling real estate. I guess Home Depot makes so much money that they do not care if they have customers or not. This Home Depot store acts like the customer is the enemy and it starts with the store manager.

$30 and about 5 days of stress, a bottle of aspirin and 4-5 hours of my personal time.

Long story short, I still have water damage coming in from the doors, and Arcola and Home Depot tell me there is nothing wrong with the installation or the door. So how can I still have a water leak?

I have taken 1 1/2 days off from work and invested almost $900 in doors that after they were installed, still leak. I have nasty water stains around the door jams which over a period of time will just rot away and will cause me to spend more money to have replaced. All I ask is for the situation to be repaired or give me my money back so I can hire someone else to fix it.

So after much back and forth with Home Depot again, we ordered another door. The installers were very nice, but after about 6 months we noticed it started peeling again. So I called; they came out and put a sealer on it. As of right now, it is peeled everywhere, and the trim around the window is cracked and broken away from the glass.

The door's stain/finish is peeled, the trim around the glass is cracked and broken, and it looks terrible.

So I purchased the door, and after getting it home I noticed that the door frame was way out of square. One side of the frame was almost taller than the other side; whoever put it together at the factory must not have set the frame in the jig correctly. I went to return the door and was met with rolling eyes when I told them why I wanted to exchange the door. They finally exchanged the door for another one. When I get home and opened the door from it's frame, I notice a huge gash in the door frame and seal. Again I go back to exchange the door. I'm met with the same rolling eyes as before, but this time they refuse an exchange because they claim I damaged the door. I point out that there's a manufactures sticker placed right over the gash and if I was to have done this the sticker would've been ripped. (Yes, that's right, some worker at the factory put a sticker over a damaged area). So after 20 minutes I finally get ANOTHER door. This time I brought my square and tape measure with me and went over the door before I left the store.

I found that almost all the doors had some sort of defect, and the door I had returned the day before was back in the rack! I tried to inform another HD Assoc about the defective door being back in the sales rack, but it fell on deaf ears. So I went back and demanded a refund, and told them that their door supplier (which has the initials JW) was making poor quality products. Again this just seemed to annoy the person behind the counter. Home Depot used to seem to care about their customers and products they sell to them, but not anymore. I ended up going to a local lumber yard (Cox) and building my own door frame and installing a nice solid wood slab door. If I were still billing for my time, HD would have cost me at least $1000.

Four months later, and no doors. I went to the store and they couldn't find any record of my order. It was even suggested to me four times that maybe I had placed the order in a different store as they all looked the same. The only explanation I got was: sorry! They advised that I should have paid for the doors, I should have a copy of a contract. How am I supposed to know that? If I had known that I would have asked for it. I emailed and called the installer to try to find out from him what happened to my doors, and he won't return any calls or emails.

I've been living for four months with a garage door what won't secure making our home security system ineffective==plus the annoyance of taking time off work to be here for the installers measurements, the waiting of four long months for doors that were never ordered. The icing on the cake is the "oh well attitude" of the store. It's infuriating!

This was NOT done on the one door installed; the standard size fit, and I paid an extra $50, which Home Depot argued with me. I can't get an answer if I am getting my money back or not. Today is 2/21, and I spoke with a manager who was extremely unhelpful and could have cared less. I was told Charles would call me back today by Bevin; then the manager told me Charles was not even there! Bevin said she couldn't understand Charles' note. What is going on? I am so upset!

I have only one door but paid for two! After over a month--I was robbed of extra $50 for wood that was not used! Please help me!

When the order was unwrapped at the house several problems were noted. Parts were missing and cut too short for the slider. The center slider did not provide the 36 opening as required. The Jamb extensions on the windows were oversized and protruded up to 1-1/4 beyond the framing. One jamb was split from a misplaced nail at the factory. I immediately notified Chris. After 4 weeks without a solution I called chris and was told he was having a problem getting Anderson to respond, so he told me to call Anderson directly. I called however as soon as I mentioned Home Depot, I was told I would have to go through them. I told Chris I needed to close the walls because of the coming inclimate weather, he told me that I could go ahead and install the windows because the jamb extensions could be removed even with the windows installed.

Well 4 months have gone by, with numerous assistant managers, broken promises, inspections, etc. Today the Manager Russ told me that I installed the windows incorrectly and offered me $400.00 to settle. I refused the money and requested a letter citing his position. My plan now is to order replacements, remove the Home Depot products, and install the new, finish the sunroom, get paid and then take some sort of action against Home Depot to try and recover some of my losses.

My abilities have been questioned, despite my showing Home Depot that my installation was done correctly, Building codes (table 23 of the 1997 UBC, and IBC table 2306.4.1) also the Plywood manuf. standards and AIA standards. I was supposed to complete this project before Christmas so the family could use the room, that did not happen. The delays have tied up my payments. I had to stop my subs, drywall, etc. Which caused many scheduling problems and bad feelings. The house wrap has weathered and torn, rain has leaked into the room on several occasions. I have had to go and clean up the mess and patch many times during storms. I am over 4 months behind schedule and that alone has hurt my reputation.

On Jan. 8th I called and talked to Marissa to find out the status of my window. She told me that the window order was placed to the wrong manufacturer and had to be reordered. I expressed my disappointment in her communications with me and not letting me know what is going on. She promised to call the manufacturer to see what is happening with my replacement window and would call me back within 24 hrs. Its now January 16, 2008; as of this date I still have not received any communications of any form as to the status or when my window will be repaired. Merissa Chavez' manager is Charlie Garrison, 510-731-1023. I was not allowed to talk to the manager, Charlie; he was never avalable

My windows also have air coming through around the sides, and one does not close right! I have sent them 27 e-mails and have been calling them twice a week since Sept 4; it is now Jan 8! It seems like once they have your hard-earned money, they could care less about customer service!

Our heating/air bill has not gone down the 33% they said it would; it has gone up 20% from last year, and we are having a much milder winter than last year. The door does not look like the $4000.00 door we purchased! We bought expensive doors and windows and got the lifetime transferable warranty, and have gotten nothing but headaches. If a window gets broken, since they can't even get the first install finished right--who knows how long a customer would have to wait for them to repair something on the warranty?

They never arrived. I got a new ETA (end of November). At the end of November, 3 of my windows had arrived in store but I was told the other 3 didn't make the truck weight limit. They'd be in the following week. I went in the following week and was finally told that my remaining 3 had been broken upon delivery to Home Depot. The new re-order date was 12/15/07. On 12/15 no windows came in. I was given a new date of 12/28. On the 28th, I went into the store; no windows. I called yesterday (1/3/08) and 2 had arrived and they promised to deliver them to my house free of charge. The remaining window now had an ETA of 1/15/08. They never delivered the windows so I went into the local store again only to find out that both windows had broken screens. To date, 78 days later, I still only have 3 of my 6 windows. I contacted customer service at their headquarters this morning and the new ETA is 1/28/08. To make matters worse, when I went in on 12/28/07, I had an associate of Home Depot tell me that they didn't care about my order, my problem or the problems of other customers because Home Depot had no other competition.

As a result I have lost 3 hrs. pay and I still have to lose more time from work because I had to make another appointment for 12/29/07. On 12/22/07 I called the contractor office to see if I can get an appointment for some other days when my wife will be home, but no one answered nor returned my call. I am very disappointed with this whole contract deal. This was my first time using Home Depot contractors, and I know it will be my last. I love Home Depot, but their service and contractors stink.

I am a single working woman and feel they took advantage of me. I started a long series of complaints with the Home Depot (windows installer). At some point project manager was agree with me and made a suggestion to take windows back and reverse the charges. Then he informed me, that the company manufacturer has to inspect the windows. It took three months for them to set up an appointment.

Finally on October 30, 2007 they sent two representatives from Home Depot and two people represented windows manufacturer. They looked and inspected the windows and after few days project manager called and told me that they were recommending that all 10 windows will be replaced. I truly believe the new replacement windows will look exactly the same as old ones.

I spent hours on phone and days waiting for someone to come and look at the windows. I demanded an independent inspector in October 2006, but didnt get any response from the regional manager. In the meantime I have holes throughout the windows frames (despite of they claim the windows are energy saving) and holes in the walls as well.

The reason that I chose Home Depot in the first place is that I was thinking they are well known company, and I expected good job to be done. At this time I want Home Depot to take windows back and reverse charges (I agree to remove the windows on my expense).

Now, when winter is coming (and in my area its very severe cold) i have to spend more money for the heating the house, since i have holes all over the place. Also i spent hours on phone, and had to take days off to meet with the HD representatives.

I'm out $50.00 after the bait and switch Home Depot pulled. I will be canceling my two Home depot Accounts. If there is no customer service then I'm no longer a customer.

A 20 year old looking kid came to my house and put the door in. I let him do his work. When he was done, I came in and noticed my screen door was gone? I asked where it was? He said it had to be removed. It will not fit on anymore. It was like someone hit me in the stomach. It was NOWHERE on my paperwork that the screen door was to be removed??? I did not sign his waiver.

I called Home Depot. The guy left quickly as I called. The craftsmanship of the door was AWFUL. I took photos of the nail holes, dripping glue, non caulking of the seems, broken plaster around the door. They sent another person to fix the door craftsmanship and re-attach the screen door. The guy said the screen door would not fit anymore and could not be put on. He left the screen door in my yard on the grass. There were holes punctured in both screens. The frame pieces were bent. I refused to sign the waiver again.

After he left I spent a while carefully examining the door inch by inch. I discovered the threshold had no support under it which caused it to bend every time it was stepped on. I also found a gap at the top of the door where air could get through. Next I discovered the window in the door is cracked. I called home depot immediately and was told the installer would contact me within two days to put a new door on. I am curiously waiting to see what happens next.

I notified Home Depot on 5/1/2005 and spoke with a manger by the name of Brian. He told me they no longer carried doors from that company so they could not replace them. He had someone by the name of Rob come to our home and he took pictures of the doors and said they were definitely faulty.

After months had passed and with numerous calls, we were offered a $500.00 settlement. At this point we were thoroughly frustrated and I wrote a letter to Home Depot Customer Relations in Atlanta, GA. They did not answer our letter until I sent a second copy via Certified Mail at which time they agreed with the $500.00 offer. What good is a guarantee if the doors are no good and they won't replace them? We ended up accepting the $500.00 offer but they made us sign papers that we wouldn't sue them.

The wrong door sits on my front porch, I don't have the door that I ordered and paid for and I am very irritated.

Needless to say, the door was over 2 months late. I had to pay $500 in additional costs for the construction workers to come and install the door since they had already finished renovating the bathroom, not to mention that the dimensions Home Depot gave me were wrong, so my contractor had to actually make a new glass door to fit the space because the Home Depot one was too big.

Then, he began to tell us that all Woodbury houses built in 1980s had bad windows because they were too thin. He actually showed us an experiment, during which that he demonstrated that hot air blows the fan on the other side of a sample thin window, but cannot blow the fan on the other side of a thick window sold by Home Depot. Concerned about other windows of my 1987 house, I invited him to take a look at other windows of the house. In my master bedroom, he pointed to the condensation on the windows and told me that the condensation is bad to my kids' health and that the new windows will NOT have condensation problem any more. Literally, he pointed to the condensation and said, "this will not be there any more."

Based on the information given by PN, I quickly decided to replace all windows upstairs, and persuaded my wife on that decision. I took Home Depot as a reputed name, so I trusted PN from the very beginning since he represents Home Depot. We bought the top line of the windows Renovations 6500 with lifetime warranty, including changing a regular window to a bay window in our living room. The whole transaction was at $8,174.

Another piece of detail that is worth mentioning is that during the conversation, he repeatedly praised Home Depot service and he said that Home Depot would stand by the products it sold. PN told me that I did not need to do a thing during and after the installation other than to clear out the space prior to installation, and that the people installing the windows would do everything. To emphasize the point that I did not need to do anything, he said that the workers would even vacuum the working area so that I didn't even need to do any clean up. He stated that all I had to do is to enjoy my new windows.

After two months, Home Depot finally completed the installation of the new windows. It was true that the contractors cleaned up after installation. When winter came, we began to find water on the windows. Worse, there is a pile of water on the bay window in the living room. For the first several weeks, we wiped the water off the bay window every day. However, very soon, we found that we were not able to keep up with the water every day. The condensation grew. And then mold on the wood frame showed up.

We called PN. He referred me to talk to the Home Depot area project manager. At the end of January 2005, the representative from the windows manufacturer came to my house. According to his conclusion, my house has too high humidity. My humidity indicator showed 60, but his measurement was at 48 in the living room. But anyhow, according to him, which is a surprise to us, the humidity is the source of the condensation. The windows will have condensation when the humidity is high, regardless of what kind of windows, plus the warranty does not cover condensation damage.

Now we realized that PN's statement was misrepresentation and misleading. Now Home Depot wants to walk away from this. This incident totally damaged Home Depot's image in my mind.

Water is running down the front of the house and all the dirt and crud from the roof is all over the new siding. water seeps under my door when it rains and I believe it is soaking the insulation under the siding.

After not receiving my order as of November 1, 2001, I personally went to the store to find out where the order was and why I had not received the windows. A representative there told me not to worry, that the windows were on the way, and I would receive a phone call when they arrived. Much to my dismay I never received such a phone call after much time had passed.

Yet again I went te the store to find out what the problem was. At this time I was informed that the sales associate could not locate the windows and that he would have to call the manufacturer, he mentioned to me that if he did not speak with anyone from the manufacturer he would need to wait for a call back. I gave the sales associate my cell phone number and was never contacted. I called the following day only to be told that the manufacturer never called him back so I would need to deal with Lynn.

Lynn called me back on November 21, 2001 letting me know I would need to wait throughout the holidays and the weekend and she would call me back on Monday. On Monday I received a call from Lynn informing me the ship date on my order would be on December 10, 2001. This heightened my doubts about when the order was intially placed and if it was at all. To my knowledge the order was not placed until I looked into the matter and it appears was not placed until November 26, 2001 by Lynn. This is 41 days after my intial ordering.

November 27, 2001 I went into the Victor store and spoke with a manager, I explained my situation and he was very nonchalant. The gentlemen asked me "What do you want from me?" In speaking with him we looked into the matter further in the computer, we found out, as stated in the computer, the order was on hold 'until customer picked out new window', from prior discussion this was not what I agreed to.

This is not good business from you company and I am very displeased. The manger did offer me one free window for my inconvenience. With the total purchase price of mr order at over $3,700 I feel this is an undermining offer because of my kindness throughout this whole ordeal. I am a manager myself for a large upscale company. I did not want to express my opinions in the store.

I then informed Jay Harvey (manager) that I no longer wanted to order my window from them. I asked for my $100 deposit back. I paid in good faith that a service would be performed and it was not and I should have had my deposit returned to me but it was not. I have been calling them about this for 2 months now and all I get is told that it will be arriving by mail any day.

To date there are numerous problems, picture window leaks when raining, gate and latch need to be replaced due to being damaged by first set of contractors who never finished job, another set of contractors came out and job is still not finished to my satisfaction. Rotted wood never was replaced and we were told it was going to be, front storm door broke immediately and had to be replaced, etc. etc.

We have taken numerous days off from work, lost pay, emotional and physical stress due to this nightmare.