Home Depot Windows Reviews

I still did not get a phone call and had to call them back again the next day. When I was finally able to get a hold of someone, he said that the reason that our door was not installed was because there was not anyone else in our area that was having a door installed and that therefore we would have to wait. I told him that we had already waited almost 4 1/2 months already and that we were not willing to wait a few more weeks. I demanded that it be installed the next week. He said that he would have to rearrange things and get back to me. It was hours later when he finally called me back, and when he called, he made it sound like he was doing such a great thing for us. As a consumer, I think that waiting 4 1/2 months for a door to be installed is very poor customer service. Is it our fault that we live in an area that is not very busy for them? If this was a problem, why were we not informed that we would have to wait longer than others right from the start? Why did I have to actually get in touch with them?

We went into the Home Depot store and spoke to a manager as well about this incident. She said the right things and said she would get back to us. But of course, we have not heard a word from her. We think we should at least get some money off this door or something for all that we had to go through. They even had the nerve to try and take our payment off our Visa for the door, even though they knew that we had so many problems. The door apparently was in their warehouse and just waiting to be installed since the summer. They knew when they came to measure the door that our old door did not lock or close. We have had some windy days and had to leave a chair up against the door to ensure it stayed closed while we were away. I did not feel very safe at all, but apparently, this did not seem to bother Home Depot. I will not buy anything from them again.

I took pictures to show the inspector that almost no insulation was used, resulting in little noise block, although we spent extra to get better windows for this very reason. After reviewing the pictures, the inspector agreed there was too little insulation used, and said they would remove the capping on these windows and inspect them when replacement screens arrived. (All the screens fit poorly, and some were installed with puncture holes, and all had to be replaced.) When the screens came, the inspector wasn't there, but one of the original installers was and testified that enough insulation was used. In fact, he said only two windows were installed with no insulation. They did not remove capping to inspect the insulation as was promised to me by the inspector.

The top sash of more than half of the windows falls when the bottom sash is opened. I asked the installer to correct this and in 20-30 minutes of messing with one of the windows, he only managed to fix it by making it almost impossible to open the bottom sash and cover the frame and part of the wall with black, greasy fingerprints and smudges. I got him to finally get it back to the way it was. So I'm left with the top sash falling when I open my windows. At times, the top sash will fall so far that I can lock the window without the lock assembly being engaged; therefore, not locking the window at all and this is serious because I live in an urban area of a large city with lots of crime.

I do not believe the screens we have installed are the same screens that were sold to us in the sales demonstration. The sales person poked a hole in the screen with a pen to show us how strong it was. The screens we have are very delicate and brittle; the threads shred when touched even lightly. Some of the caulking has dried up, leaving gaps between the vinyl window frame and the existing wooden window frame, as it seems likely these gaps exceeded the maximum size for caulking. When I was originally asked to complete this survey, I gave Home Depot a chance and contacted customer service. The person was nice at first, said she would have the local office contact me within 24 hours. I stressed that I should talk to someone new and not the original people I had been talking to. (I ran everything past my job coordinator in the local office already, but felt I was getting the runaround.)

The next day, she called and left a message asking if I had been contacted. I had not. In fact, a week went by without a call. I called a few times to let the customer service rep. know and asked her to call me back to tell me what was going on, but she did not return my calls. I called for more than two weeks without my calls being returned. Three weeks later, I called again and left a message, stressing how important it was that she returns my call. Later that day, I got a call from the local office - the exact same person I talked to in the beginning, and they said they were waiting for the new screens and would schedule the installation once they were in. And during the screen installation, they planned to remove capping to check the insulation.

A few minutes after the call from the local office, the customer service rep called to confirm I had been contacted. Three weeks of frustration to get nowhere; to talk to the same person as in the beginning, and to get the same information. This matter is unresolved. I'd call customer service again today but it is clear, as it has been proven, that this will get me nowhere. I don't know what to do next except to let the world know how bad the product, installation, customer service and the entire Home Depot experience was.

I have never worked with such an unorganized and unprofessional company before in my life. I called Lowe’s and they showed up on time for the appointment, emailed me the quote the next day and followed up with a phone call to see if I had any questions. Needless to say, Lowe’s is installing my windows and will get all of my home improvement business.

When I contacted the store (located on Beltline Road in Cedar Hill), I was told that the vendor sent the wrong size and would have to send a new door. I inquired if something could be done to rush the new order in that it would not take another three weeks. The store supervisor, Aaron, said he would try to request that but that the vendors usually do not change their turnaround time. I felt that the vendor should be held more accountable for ruining the customer satisfaction at Home Depot and that the store should have been able to apply a little pressure to the vendor. In conclusion, three weeks later when my new door came from this vendor, I called the store, because I found that the second door was damaged and it would have to be sent back!

The store itself could not offer me anything more than at another three weeks' wait. At that point, I immediately requested my refund and moved to Lowe's to try it again. Although Home Depot had always been our store for home improvement and equipment, I was totally turned off by this "comedy of error." Customer Service at the corporate level was found to be of no help! It seemed that vendors rule at Home Depot and are not responsible for their level of service. Never again!

I told them no way I was not going to pay another $97.00 to reinstall that door. They could take their door and go. Then, I got a call after I was so upset from them again and said since I was so upset, Home Depot would take that cost as if they were doing me a favor. Well, I will never buy anything from the Home Depot in Corsicana, Texas 75110 ever again.

They first tried to tell us that it was probably our son with his bicycle. Unfortunately, our son doesn't even own a bicycle. Then they tried to blame it on a delivery we must have had by someone with a hand truck. We have had no such deliveries. We spent well over $1,000 of our hard earned money and under 90 days later, we are being sent some sort of pencils so that we can try to fix what was originally a problem with their door. I went back and contacted Home Depot in Milltown, NJ with the idea and/or hope that they would want to satisfy a customer of theirs for well over 20 years now. After speaking with Joel **, we were told there is nothing they can do. I beg to differ. If either Feather River or Home Depot in Milltown cared about their customer(s), they would do what every good business would do and that is to do whatever was necessary to satisfy their customer.

I encourage every reader to find both another manufacturer as well as another retailer. Both Feather River and the retailer that represents them, Home Depot, want nothing to do with their customers. Rather, they simply want to have everything to do with their customer's monies and move on to the next sorry soul. I hope this proves useful to others and that others can avoid becoming the next "victims" of these two companies.

A couple of weeks later, a project manager showed up, took measurements, left and said someone would call when the windows arrived from Atlanta. In the meantime, we spent an additional $2,000 on other projects (pavers, backsplash, doorknobs, and cabinets). A day before the big install day, a woman called from Home Depot to confirm the install appointment. The crew was to arrive between 7 am to 9 am and I was asked to take down all window treatments and furniture that could make their job difficult. I obliged and rearranged my entire bedroom and bath where the windows would be going. The next morning came and went with no-call and no-show of our windows. By noon, I'd called everyone on a phone list, but it was Saturday and the office was closed. I had to drive down the street to the Home Depot store to get someone to help.

A young man in customer service tried calling several people. This is where the tone changed. He gave me some guy's cell number to call myself and said, "I wish I could tell you more, but as far as install goes, that's outside our area." Interesting. Up to this point, everybody said they were part of one big happy Home Depot family and I bought it. By 2 pm, someone named ** called and informed my wife a project leader on the install crew was injured at a job earlier that morning. I was furious no one called to let us know there was an issue. A person's health is way more important than some stupid windows, but you'd think there would be a plan “B” in case something like this happened. ** apologized and said he'd give us $300 in credit and said he'd be calling to set up a new time for the window install where we could name the time and they'd have a new crew there. We agreed and I went back to the store to speak to a manager about the issues.

A manager named ** apologized for the lack of communication and failure of his own staff to reach the right people. I needed to buy pavers which he personally helped me with and delivered them for free. The next week rolled by with no call. By Friday evening I was furious. I called the original salesman, **, and told him how disgusted I was, and at this point they could find someplace else to put the windows because the deal was off. He agreed this process was not going the way others do and that 99% of all purchases and installations go as planned. I asked why I was the 1% that was forgotten about and not taken care of. He didn't have an answer, but said Home Depot had dropped the ball "seriously". An hour later, I received a call from the project manager for installations for the New Mexico and Arizona region. I told him of the problem and he said we were on the schedule for an installation tomorrow between 7 am to 9 am.

I told him not to bother, cancel the windows and credit the account and Home Depot hasn't earned my business. He kept asking what I wanted from him. I said nothing! Not money, not credit and certainly not his windows. He agreed they messed up and would get to the bottom of why ** didn't follow through with us after such a horrendous experience. That's the problem with a corporation like Home Depot. They are so big small fish like my family are simply a number on their list. The regional rep said he oversees thousands of projects and he wasn’t up to speed on my issues with his company's lack of respect. I don't make a lot of money, but I'm not an idiot. I'm not saying, "Don't but from Home Depot", rather, by sharing my experience, I'm hoping you can learn something from this and ask the right questions when guys like ** and ** show up selling you on a promise they failed to deliver on. Now, I have a project loan balance I never would have run up knowing what I know now because Home Depot failed to earn my business.

This door was installed by a Home Depot contractor as recommended. He said I didn't have to do anything to the door nor is there anything in the countless pages of the paperwork provided by Masonite that made mention of painting the door period. Like so many postings, Home Depot, their corporate office Customer Service is nothing short of a scam. Stay away from Home Depot. They will do whatever it takes to get your money. What is promised, even when it is written at the time of the sale, means nothing to them.

After the doors were fixed, and in between the hospital visits, we contacted Home Depot for compensation. A local assessor came out and insisted that was wind damage, which she claims for which HD is not responsible. We tried to explain that the screws to secure the doors were too short (1/2 instead of 3 as required) and there were only two nails to support the bottom part of the door instead of six. Accordingly, the door became tilted and was not locked properly. In addition, the door frames were not caulked at all to seal the openings between the outside wall and the door frames.

We spent more than $1250 for repairs, re-installation, caulking and painting and additional $350 that Home Depot charged for boarding up the door because the HD contractor couldn't install the door on the first visit. I made numerous calls to Mr. Sheldon ** at the Atlanta Customer Care Unit ** (phone # 800- ext. **, ref # **) and I was not allowed to contact a supervisor at the care unit.

I didn't receive any satisfactory answers from HD other than the offer of $250 in store credit. I unwillingly accepted the offer of $250 and send the letter back to Mr. Sheldon via certified mail a few months ago. Since I didn't receive any responses from him, I called him on 2/16/2012 and inquired about the certified mail. He blamed me for not contacting me to confirm receipt of the certified mail and I don't understand his reasoning. When a certified mail is sent with extra cost, a sender safely believes that an action will be taken by the person certified to receive the letter. Nonetheless, I haven't received any letter nor heard from him as of today, a week after he promised the letter would be sent immediately (we confirmed my name and address).

At this point, I am so disappointed and angry with the Home Depot Atlanta Customer Care Unit. Now, my husband has deceased and I want to bring the case to closure. Please help me with this dispute and make suggestions. I look forward to hearing good news that will make me a bit happier during this grieving time.

When I called customer service, I spoke to Jessica on 2-3-12 at 8:30 PM EST, who said "ma'am there's nothing I can do, my system is down, I suggest you call back later and speak to a supervisor". I called back 2-6-12 at 7:30AM EST, spoke to Erica from Tennessee. I told her I had received 3 damaged shipments, and I wanted to speak to a supervisor. She was rude and placed me on hold for at least 5 minutes. I was transferred to Keisha, a resolutions agent (not a supervisor as I had asked for). She was apologetic and helpful in crediting my account, and issuing a return request.

However, other than Keisha, I received extremely poor customer service during this distressful time. I am a customer who wanted to buy from, and provide business to Home Depot, and received damaged items 3 times! They did not care about the damaged items. Home Depot's only resolution was to refund my money, reorder the items if I wanted to, and/or a supervisor could call me back. It is ridiculous!

So a different style door (still Feather River) was ordered and before it was delivered, the Home Depot people inspected the door and called saying there was still something wrong with this door. My wife tried a 4th door and when it was delivered the installer, their installer, says there is still something wrong and tries to fix it at our home but cannot.

I called Feather River and spoke to a Mr. Sean ** After telling him about this "wonderful" experience, he says that he went to Home Depot and inspected the door himself and there is nothing wrong with it. I guess his installers just like hauling doors around. I would hang a sheet up before I purchased anything from Feather River.

History: On 9-29-01, we signed a contract and a siding spec sheet for our home. Not written on the spec sheet but verbalized was the understanding that the siding on the rear of the house would start 1/4 inch above the deck as moving the deck would be impractical. Also not on the spec sheet was the agreement that the 3/4 inch insulation board was to be covered at the bottom of the siding all around the house. I was told by Corey ** that it is normal to cover the insulation board at the bottom. We were told the work would be done in 6-8 weeks. At the time, I asked Corey ** if the work was going to be subcontracted. The reply was we have our own crews.

After 9 weeks had elapsed, I called Home Depot (11-29-01) and was told by Sandy that the project would start Dec 4th and that a dumpster would be brought out Dec 3rd and asked where I wanted it stationed. I told Sandy that the west side of the driveway close to the road would be best so I could get my cars out of the garage. The dumpster arrived on the 3rd and was placed close to the house on the east side which created a severe problem moving the cars out of the garage. The crew arrived on the morning of the 4th, at which time I noticed the vehicles were not marked Home Depot. What was meant by we have our own crews?

When I arrived home on the evening of the 4th, I looked at the project and immediately noticed that % insulation board was not being used under the siding as specified. The siding was being installed over the original aluminum covered 3/8th Styrofoam subsiding. New 3/8 inch insulation board was left unused on the supply pile. All but the back side of the house was finished. A second problem also existed. The fascia and soffit were supposed to be covered in white instead of shale in color.

That evening, I e-mailed and faxed my complaints and copies of the contract and spec sheet to Corey ** and to Sandy at Home Depot. The next morning, I called Sandy at Home Depot and was told I could have the price of the insulation credited to my account. I refused this and told Sandy that I wanted the contract fulfilled no more and no less. Having more insulation installed was a major part of the decision to have new siding put on. I also left a posted message for the work crew and told them of the problem and asked in the note to check with Home Depot before continuing work.

About 10:00 AM, I was told by Sandy that the crew had stopped work and new supplies would arrive on the 10th and work would begin again. This time they would be up to contract specifications. That evening, I noticed that the crew had put 3/8 insulation board over the original Styrofoam subsiding on the back of the house. The back side of the house had a final depth of % inch but was not up to contract specifications.

Supplies arrived Dec 10th, including all materials needed for doing the job properly siding, corners, window moldings, 3/4 inch insulating sheets. The crew finished working on the job on either Dec 19th or 20th. Another guy came by on Dec 24th to put a metal scab between where the electric lines and cable TV lines attach to the house. He put a fastener on one of the two downspouts left unattached. Not any of the corner pieces had been used. Most siding was still left on the pile. Window molding pieces were also on the pile. Half of the 3/4 inch insulation board was left over.

Thursday, December 27, 2001, John ** did a job inspection. He was given a job evaluation which is listed below. Two more things were found during his inspection and added to the list - lose siding and siding not properly put over one window molding. I also requested the dumpster be removed as it had been a serious inconvenience to us. It was agreed by John ** that he would contact me about resolving the problems listed below.

Friday, December 28, 2001, the dumpster was removed. Saturday, December 29, 2001, a crew member did some repairs as noted below under job evaluation. Job Evaluation write-up as of December 20, 2001 with comments on resolution progress:

8. One piece of siding not snapped together. Nothing done.

4. Two downspouts need fasteners.Both repaired.

3. Insulation board (3/4inch) does not go all the way to corners of house. Nothing done.

12. One piece of siding under window molding for about two inches. Repaired by cutting Vee and caulking. Very sub par work. On second thought should be done properly by replacing piece of siding.

The salesman told us that the site would be almost the same as before construction started. The site is still very messy -nails everywhere, pieces of metal behind bushes, rocks on the lawn, sod torn up, and pieces of foam all over the place. Who gave permission for these guys to throw cigarette buts all over my property? I ended up picking up nails and small pieces of metal and insulation and putting rocks back. Pile of left over supplies still on front yard (12-30-01)

As of December 29,2001, John ** had not gotten back to me to discuss how Home Depot was going to resolve the issues. Instead a crew member shows up unannounced asking me to show him what had to be done at a time that was very inconvenient to me. He obviously did not have the inspection report from John **. I hurriedly pointed out the issues which he argued or downplayed with me on virtually everyone. He proceeded to work on the repairs but I was unable to stay and discuss it with him further because of other commitments. When I returned, he asked me to sign off on the form. I felt pressured and hurried to sign without reviewing in depth the work that had taken place.

3. The fascia work on west side of house by lines does not look professional and there is a concern of water penetration. Is it normal to put aluminum fascia over another layer of aluminum fascia. Was this done on the other side of the house also? I later looked the job over and realized not all issues were addressed which are referred to in the above job evaluation section.

6. More time has been wasted on taking shortcuts to rectify the problems than what it would have taken to redo the job properly.

We feel Home Depot has not taken us seriously in fulfilling the contract we signed. All we have been asking is that the job be completed as specified with quality workmanship. We would have been extremely satisfied if you had redone the job properly without taking shortcuts resulting in a nonprofessional job. We feel the remaining balance due should not be charged to our Home Depot account until all issues have been resolved satisfactorily by all parties.

Follow up spring 2002 = Job was signed off just to get rid of Home Depot. Discussion was heated and fists almost flew.

Follow up Spring 2011 = Repair work was done to find missing second floor bath external during re-roofing job. It was thought that vent had been left in soffit dangling. On inspection vent was found to be covered up by new soffit making vent next to useless. Totally unprofessional job. Although I will shop at Home Depot, I will never have Home Depot do any work on my house and advise the same to all others.

Follow up summer 2011 = Siding was replaced because Certainteed/Wolverine Encore siding used by Home Depot failed. During re-siding it was discovered that many of my worst fears were true. Not all of insulating base was new 3/4 inch as in contract. Work was sloppy with many large gaps with some insulating boards placed on upside down. None of insulating seams were taped. Because of inadequate workmanship a large area of sheathing had to be replaced because of rot beneath one window. The job was unprofessional from the start to the final ending.

Home Depot has refused to reinstall the windows properly. They also refused to cover any of the resulting damage to my siding, sheeting, frame, home wrap, and flashing. Essentially their bottom line is this: sue us or shut up knowing that construction attorneys are around $350.00 an hour and litigation will cost $20,000 plus. Their installers were negligent or deliberately and fraudulently covered up their errors with the trim and caulking. Home Depot should be renamed Home Despot, shame on them. In the meantime, my home has over $20,000 in damages due solely to their improper installation.

Upon approval, I called Michael and asked him to transfer the charge from my credit card to the Home Depot card. This would also allow me to take advantage of the promotional pricing, 18 months same as cash. It took another three cancelled appointments to meet with Michael to sign the contract. I even had to schedule the meeting at the local Home Depot.

Several days later, I found out that my credit card was charged not once, but twice. When I contacted the project coordinator, Maryanne, she acted as if it was my fault and told me that she would try to take care of the problem. After several weeks, both charges still remained on my card. I called the credit card company and disputed the charges. Maryanne faxed me a change order to apply the down payment to my Home Depot card.

It has been 10 weeks since the initial contract was signed. I still do not have the windows and Home Depot refuses to remove the charges from my credit card. When I call the project coordinator, I keep getting the run around. She claims that the hold up is in the corporate office in Georgia and has no idea what the hold up is. The contract states a delivery in eight weeks. What good is a signed contract if they won't honor the terms? What recourse does the consumer have? If I was in default of the contract, I'm sure that I would be in court by now.

Since then we have the same issues. It is now September 2011, and for the past three weeks, I've been trying to receive some service from Home Depot. It seems every time we call, they would make a note and send it to their installation team, but we wouldn't hear anything back! I told Home Depot that we bought the shutters from them. They should be responsible for the faulty shutters, and make sure the installation team calls us back to schedule an appointment. However, that is not the way things work at Home Depot. We've emailed and talked to several customer representatives at Home Depot. At one point, I even wrote a long complaint which was forwarded to their manager.

We've been promised someone would call us within a day or two, but they are all lies because it would go for a week until I have to phone them again! I'm so sick of nagging. These shutters apparently have a life warranty on them, but I feel as if I've inherited a life time of headaches. I just want my money back. I want to be compensated for all the mental and physical strain this has caused my husband and me. We've missed work and pay to stay home and to stand by for phone calls, only to be disappointed by not being contacted at all. We have no idea what to do at this point forward. We have the contract and everything, but what can we do when they refuse to help us?

Prior to ordering the windows, he added a 453 charge for clean up, which my wife did most of. Now I cannot rent the apartment because the installed bedroom windows are in violation of fire code "too small". Also, a window in my house is damaged.

I have dealt with a Patricia ** in the local office. She is the project coordinator. I got nowhere from them, "bounced from one manager to another". None of which could help me.

This was through an H.U.D. loan, which involved other contractors on their projects which held up payment through my favorite bank, BAC, who took over the service of my loan, this held up payment. I had their salesman state to me that they were going to ruin my credit even after I gave him the bank's telephone number. The harassment continued.

guess what? They were the wrong size and the wind for the house did not fit properly either. So back to square one.

When I tried calling Erika at the corporate office in the past week, she never returned my calls. This time I asked for her manager and was told by another representative at corporate that her name is Antoinette **. It's labor day weekend now, so I left her a message with the representative whose name is Claude (that is what she kept saying when I asked for her name).

Also, when the installers came and the windows were of the wrong size, my wife got highly upset for she is the one who has dealt with Home Depot from the start. The supervisor yelled at her and said that she a bad landlord and that our home should have a fire escape. We called the local fire department to verify this and was told that he was wrong.

I do not want this person at my home for anything. He was way out of control.

By the way, when asked about the 453 charge and what happened, I got no response from Erika. Not even a follow-up.

The sales associate told me that the installer would pick up the door from the store on my appointment date. When my appointment date arrived seven days later, the installer arrived without the door. I told him that the door was at the store. He never returned but I did receive a call from my sales associate telling me to come into the store for a refund because the installer said that the new door would not work either. I went into the store and they issued the credit and canceled my order. About two weeks later, instead of getting a credit for my $50, I received a bill for $133.53. I called customer service and they said that I have to go into the store.

On 4/11, I went into the store and Sabrina came to assist me after waiting 20 minutes for someone to find her. She said that she needed to call sales support because the store has me with a zero balance and she cannot override it. She assured me that she would take care of it and call me on Monday. On Tuesday, 4/22, I called Sabrina and she assured me that she would call me back in 10 minutes. I did not receive a return call.

Finally, Andre said that he would make sure it gets taken care of and he would call me back. He did not. He said that Sabrina is still working this issue. I am not satisfied that this is being taken care of. Home Depot financial services has my bill as 14 days past due although I do not have any merchandise, and they, in fact, will owe me $50 after my bill is zeroed out. Now, the store manager is requesting that I come into the store on Monday morning because this cannot be handled over the phone(?).

The measure guy also looked at the boxes of flooring which were here so he knows we have the stuff but the online order includes flooring. Finally we get through on the phone to home depot and they tell us we have to call an installer. The installer tells us he can't install flooring which we already had delivered. So we were in a hurry and now, two weeks have gone by and we don't have this done and we've got a boatload of flooring from the home depot, that the home depot refuses to install.

A few days later, I received a call to pick the said hinges. Low and behold, they are the wrong hinges. The installer came today and looked at them and told me that they were supposed to order the hinges that he took a picture of, which they did not. I now have a door sitting in my garage that I am paying for and it cannot be installed due to lack of hinges.

After we made numerous phone calls, the installer finally came out and measured. Once he measured, it took Clopay/Home Depot over a week to order the doors. We are then told that the doors will arrive the week of Thanksgiving and the installer will call us the week after Thanksgiving.

Well, we accidentally learned that the doors actually arrived the week before Thanksgiving but Clopay and the installer were arguing about who should pay for the weather stripping so our doors were more or less being held ransom. Bear in mind that we were told back in October to remove our old garage doors to prepare for the installation. Our garage is under our house and we have frozen water pipes, our furnace has run constantly and we have used an extreme amount of fuel and electricity. To top it off, the door installer showed up today and installed the garage doors but then tells us he can’t install the openers.

We have paid for the install and the openers and were told this company would take care of the openers. Therefore, we have garage doors with no handles and no openers; so on the coldest day we have had, we can’t park our vehicles inside! The expense and headaches that have resulted because of Home Depot are ridiculous. Every day we hear, "Someone will call you tomorrow." Nobody ever calls us and we always have to follow up with them. I have no idea when our openers will get installed, but in the meantime my new vehicle sits outside in the snow and freezing temperatures.

When they received the door, they stated to me it was improperly installed. They stated it was an outswing. I spoke with the installer. He said he installed it as an inswing because the sales person told me he sold me an inswing. Long story short, I thought I purchased an inswing. It turns out it was an outswing. I am now getting water in my home. Please call me ASAP before any damages occur in my home. I have been shopping at Home Depot for years and this is the first problem I have come across. I would like it fixed so I can continue shopping at your great store.

Given the cold weather, we are now experiencing significant air infiltration problem. We recontacted Home Depot for help. Again, they refused to stand behind the product. If this was an isolated incident, I would be more forgiving. However, 5 years ago, we had Home Depot install an Anderson sliding glass door. The installation team was poorly trained and did a terrible job. It took 6 weeks of calls and letters before Home Depot finally reinstalled the door correctly.

I will never purchase anything from Home Depot bigger than a light bulb again and will warn friends and family of their policy not standing behind their sales.

There were also two distinct cuts in the box - one on either side. We spoke to the manager and he offered a refund or reorder. We had to ask for a price reduction. He offered $51.10. We told him that $100 was a fair amount due to the situation. Our time, distance traveled, and the fact that we were lied to were worth far more than the discount offered. He declined. We asked for information regarding someone in The Home Depot's corporate office whom we could contact by mail or email.

A phone call was made (which we did not request) and my wife spoke to "Virginia" who was the most ineffective example of customer service possible. She was actually rude! She informed my wife that it is the policy of Home Depot that no employees open a box to inspect the contents. When my wife told me quickly what Virginia had just said, she was actually chastised for doing so. My wife asked again for the name of someone working at the corporate level. She gave my wife a name, but was quick to add that any communication sent to this person would be put into her hands. My wife questioned this procedure and was told by Virginia that she was hired to handle any complaints sent to the corporate sector.

There was no need to continue this conversation. Thus, we cancelled the order and left the store with our only recourse being to contact the Better Business Bureau. The store manager, Ty, and the customer service representative, Virginia, desperately need a refresher course. As it stands, we have no door and Home Depot has lost a sale. But, more importantly, Home Depot has lost the respect and trust of two long-standing customers. Our complaint was genuine and we were not acting unfairly in any way. If we had only been valued, this situation could have been so easily resolved.

HD has been giving us the runaround for 5 weeks now. They continue to pass us off from one person to the next. They cannot make a decision because they have to talk to first, the store manager, then to Bali, then to the assist manager and so on and so on. They have made two visits to my home, remeasured and taken pictures. At this point, we have lost faith with the product and the company. We only want the blinds taken down and taken back, and our money refunded.

In last conversation I had with Bob **, assistant store manager at HD in Lexington, SC, he asked me what they could do and I said, just take the blinds back and refund my money. He said they would do that but first asked if Bali could come out and look at the blinds. I was clear to Bob that if they wanted to use this for a learning opportunity, I would help them but that this would not change my desire to have the blinds taken down and our money refunded. I have no faith in a product so poor and shabby that they are messed up after just a few days in the house.

He assured me that it would be done. A week later, John **, district service manager out of Charlotte, a Bali rep, the installer and Karen **, blinds manager at the store, came to the house. After spending 45 minutes making excuses as to why $2300 worth of blinds would not hang or block light property, I asked him what the process was for getting our money back.

He said that we're not going to do that now. I pressed him, telling him that Bob told me we would do that. John said that he didn't know why Bob would say that, Bob did not have the authority. Frank, the store manager was the only one who had this power. John would talk to Frank as soon as he got back to the store and call me back. The next morning, I called Home Depot and I was told that Bob was "on vacation". Five minutes later, John calls me and says that Bob is on vacation and we have to once again wait until Bob comes back. I asked him why do we wait for Bob since Bob can't make that decision anyway and John told me that Frank could only make that decision. John told me that he could find no record of Bob telling me they would refund my money and they would talk to him on Monday.

Clearly we are being stalled, pushed around and treated like idiots. Everyone who has looked at these blinds has said they are wrong. HD has had our money for two months, we have had their merchandise for 5 weeks and they have done nothing to fix things to our satisfaction.

They cannot make a decision because they have to talk to first, the store manager, then to Bali, then to the assist manager and so on and so on. They have made two visits to my home, remeasured and taken pictures. At this point, we have lost faith with the product and company. We only want the blinds taken down (which they told not to do, their installer needs to do it) and taken back and our money refunded.

I have no faith in a product so poor and shabby that they are messed up after just a few days in the house. He assured me that it would be done.

After spending 45 minutes making excuses as to why $2300 worth of blinds would not hang or block light property. I asked him what the process was for getting our money back. He said that were not going to do that now. I pressed him, telling him that Bob told me we would do that, John said that he didn't know why Bob would say that, Bob did not have the authority. Frank, the store manager was the only one who had this power. John would talk to Frank as soon as he got back to the store and call me back.

The next morning, I called Home Depot and I was told the Bob was "on vacation". 5 minutes later, John called me and says that Bob is on vacation and we have to once again wait until Bob comes back. I asked him why do we wait for Bob since Bob can't make that decision anyway and John told me that Frank could only make that decision.

John told me that he could find no record of Bob telling me they would refund my money and they would talk to him on Monday. Clearly we are being stalled, pushed around, and treated like idiots. Everyone who has looked at these blinds has said they are wrong. HD has had our money for two months, we have had their merchandise for 5 weeks and they have done nothing to fix things to our satisfaction.

(3) Windows were re-ordered, and two weeks later, they were installed but one of the windows was broken; (4) Two weeks later (this morning), the replacement broken window showed up, but it was the wrong size; (5) I'm told in another two weeks a new window should arrive; (6) With each person coming to the house, I lose a day or part of a day so I am home when Home Depot shows up; (7) At every step of the process, I have had to chase up to three people to get any update or appointment scheduled myself, no customer service or caring about customers with this company.

Have you had a problem with this product? I live in Florida. Is that a problem?

The doors were both French style doors. One door was a 2-door slider and the other was a single French door with 2 side panels about 18" wide that opened for ventilation. The single door with the ventilation panels was the door we ordered. We returned back to Home Depot to find the rough opening dimensions only to find that what the sales clerk sold us was only one side panel. We had not purchased the entry door or the second side panel. After they recalculated the price it had jumped to $2,700. What a big difference.

What I found out later is that when you purchase a slider or any type of patio door, the price shown is for each door. Now let me ask, who would by one glass slider door? Do they not always come in pairs so for Home Depot to show a price of $638, one would think that the price is for the entire door, not half of the door. The sign did not say each or per door. However, if you go on their website, it does say each. I am still not sure what happened with the single door that we purchased because of the error, we cancelled our order. Buyer beware. If you are buying a patio door from Home Depot, make sure you are getting exactly what you need. If we did not go back for the dimensions, our new patio door that was to be 6 feet would have been delivered at 18" big difference.

On the day of installation, one of the windows did not work (window does not stay open). The installer does not carry parts and is not authorized to fix windows, so I was told that I would be contacted by Home Depot once the parts were in so that a window repair time could be scheduled. Home Depot never contacted me about the repair, but did want to know if I was happy with the job and listed my job as "complete" on the project web page. After leaving a complaint on the web page, I was contacted to schedule a time to have my window repaired. Another no show. Again, Home Depot did not know what happened and they were unaware of what the problem with the window is. Even though the installers listed the problem, it appears that someone will be coming to see exactly what the problem is and ordering the parts.

As of now, I am looking at two more visits and given that they only show for every other visit, I will probably need three appointments.

I get a call at work (just going into meeting) and informed me that the installer said the window pops right in 10 minutes, so if we accept he will continue with capping and return later with another window. Capping could not be done, he brought the wrong color and another day wasted. Now, I have a window and a half with cardboard in the window. A week later, Oct. 12, I waited, they said 12:00. I missed the parade. Since I'm Italian, I was supposed to go. He shows up at dinner time, 7:00 and pops in the window too late. Now to do window capping. Comes in the next day at 7:30 to cap only because at this point, I complained to the main office in GA.

I never signed off on completion of this window. **, in the GA office said to get in touch Mr. ** on completion and work something out being Home Depot never should have asked to bring in a cracked window in the first place. Mr. Tom ** never called back. I'm very upset for husband who lost 2 doctors’ appointments and had to pay. I was bothered at work with a phone call about a cracked window and wasted unnecessary time consumption.

I do not believe this a fair practice on the part of Home Depot and their installers. I should be compensated for my husband's time and my anxiety. I would like Home Depot to compensate for my time and my husband's time. They had no business delivering a cracked window and asking to install. Home Depot should stand by their word as a reputable company.

I asked the installers if this was the best they could get. They informed me that by the time they got to a Home Depot store, all the good wood was already picked over. They suggested I go meet them in the morning so I can hand pick the wood. No such luck, all the trim wood I had to choose from were even worse. I had to find enough for 25 windows. I suggested a PVC material and was willing to pay the difference in cost. The installer told me it wouldn't work because plastics will burr when cut (I found out later in doesn't burr). Home Depot Rita, installation coordinator, suggested to give me back my money if I cancel the trim work. I did. When the installer left, they uninstalled the trim work around the windows, but left me with a lot of nail holes and torn up siding. Someone came by to fill in the holes when I wasn't home.

My front bay window had some missing siding however and I was worried since winter was on its way, the exposed area would get water damage. In the meantime, water was accumulating inside that bay window. I had to put a towel on the sill because the water was spilling onto my floor. They kept faxing me the contract to sign so they can get paid. I would refuse because the job is not completed to my satisfaction. They then sent a representative to my house, Clint **, to encourage me to sign on 12-10-2008. I was uncomfortable at signing but he said I would not lose any leverage by doing so. I made him write down on the form that I was still not happy, but I signed it so the installers would get paid.

A third party came over a few weeks later and fixed the siding on the bay window. He said that someone must have grabbed my gutter above the bay window and pulled it forward enough to let water in between. That was the reason for my leak. He pushed back the gutter for me and the leak stopped, unsure of the water damage inside my walls. My floor however sustained some damage. Clint ** promised to contact me the following week. He never did. A couple of months passed. I called and asked for Mr. **, I was told he no longer worked there. The representative I spoke with did not speak highly of Mr. **. Tony was my new contact. He came over and fixed one of my windows that wouldn't lock and replaced a screen. He gave me some other supervisors number. I called but they never returned my call.

It is now July. I called Tony because I now have a new problem. Half of my windows are if you touch the middle part, will move about a quarter inch. Half the caulking has fallen off. Some of my sills feel damp, almost as if water is leaking in. I never got a call back. I called back however in three weeks. In August, Tony and an associate dropped by to assess the situation. I was not home. He gave me a number and told me to ask for a manager. I did, again, no call back. I had to call him, his name is Steve **. I made an appointment in early October, he came over and I showed him the issues. He said that the windows should not have been installed without a cut back (cutting back part of the sill). I was never told that if it was not cut back, that my windows would leak.

Mr. ** looked at the outside and said that the flashing should not have done this way. I said, "Your installers did this." He argued that they would not have done it. I said, "Who else would do it?" He then noticed that the flashing was new so he retracted and agreed that the installation was poorly done. When Mr. ** left my home, he assured me that he would take care of everything to my satisfaction. He told me not to worry and that he has seen enough. He said he would call me the next day. I never got a call the next day. Two weeks later, Oct. 23, 2009. I called him. He then told me that my windows are now out of warranty and to fix the problem, I would need to pay for half. I said I am not paying half and hung up.

My thinking is that if Home Depot prolongs things long enough, customers either give up from all the broken promises or things go out of warranty. PS: I did call a national customer relations number a few months ago and explained my situation. I couldn't believe it, I received two phone calls back from supervisors within an hour, but the elation was short lived. After I explained my situation again, I got promises of being called back, but no one ever does. I paid around $9,000.00, it took me a year to save up for this. All I want are windows that will not leak, that will not buckle when pressed.

Two weeks later my windows are still not in. I stressed with him that they absolutely had to be in by 10/19/2009, so that I could complete the project in which I was using these items. He assured me, and put it in writing that it would only be 7-10 days. To make a bad situation worse, I went to pick up my door that they were supposed to tag and hold for me, and they had already sold it! So now, not only do I have to wait longer for my windows, but they have to special order the door that I had already paid for and that they were holding for me.

Needless to say, I'm a little 'upset' about this whole situation. I was told today, 10/20/2009, that it is going to be at least another 7 days on my window order, and another 5 days on my door that I had already paid for. Oh yeah, I forgot to mention, all of this was paid for in advance. I wasn't given the option of waiting until it arrived.

$400.00 for a brand new door and it's already broken. I've done research on the net and the company is well aware of this door's issues, but have yet to fix it and are still selling it to consumers. What am I supposed to do once my one year warranty on parts is up? Pay for a new screen every 2 weeks or just not use the screen at all? I'm very upset and very disappointed with this company. They are tarnishing the Anderson name.

I called the store and spoke with Sue. She said she would have the doors picked up and have to verify the damage, and she would call me back. I also asked her to have the manager call me. She said Javier is the manager and he would call me soon. The doors were picked up and taken back to Home Depot. About a week later, I called to see what had happened since no one had called me. When I called, I spoke with someone and they told me that my order was only for one door. I told her that didn't make sense. I ordered double doors. She told me I would have to call back and speak with Sue. I called back the next day and spoke with Sue. She said they had ordered only one door because only one door was damaged. I asked her if that was normal and she said "yes". I asked her if there would be any problems with just fixing one door, and she assured me there would be no problems.

About two weeks passed and I called again to check on the status of the doors. Sue told me they received one door but it was damaged, so they sent it back for a new one. About two weeks later, I called again to check on the status of my doors. Sue told me the door was in; however, she didn't know when they would be able to have an associate at the store mount it. I asked her why an associate at the store was doing it. She said, "That's just how we do it here." She didn't tell me if the associate was a certified installer or what his credentials were. It took about four days for the "associate" to find time out of his "busy schedule" to mount the door.

About a week later, Sue called me and told me the doors were ready for pick up. I asked her if I could go down to check them out because of all the issues I have had with these doors. She said yes. About a week later, I drove down to Home Depot, and inspected the doors. I clearly saw that the center wood piece that separates the doors was damaged. The wood piece looked like it had been scuffed in several places. It was a decorative piece of wood. I told Sue of the damage. She told me to fix it myself. I said, "Excuse me? This is a new door; why should I have to fix it?" She said, "Well, just have your installer fix it then."

I was shocked. I have never heard of such poor service. I told her that I would consult my installer and see if he could do it. She was gracious enough to say they would discount the amount it took to repair the door. At this point, I was very stressed out. I couldn't decide if I wanted to keep the doors or not. I really liked the doors and my wife and I had been really excited about getting new doors installed. I left Home Depot with a sour taste in my mouth. I called my installer, and he said he would try to fix the doors, and to get them delivered.

Over the next few days, the Home Depot employees called over and over again to have the doors delivered. They told me that everything was fixed on the doors and they were ready. I asked them if all the issues had been resolved and they said yes. I told them I was waiting for a date from my installer to set up the install.

The doors were delivered on 09/24. Upon arrival, I inspected the doors to see what had been done to them. I observed there were visible hammer marks on the wood frame. The center wood piece had not been replaced, and the holes in the door for the locks were not in line. It was bad enough that I could see the difference without even measuring them. I showed the driver and he agreed. He said he has never delivered a door that had that much damage that the owner did not know about. Apparently, no one inspected the doors prior to delivery. Even the installer of the one door did not inspect the holes. So what kind of job did the "installer" do? Obviously a poor one.

I called and talked to Sue about the doors. She told me she would pass along the info to Javier, the assistant store manager. I told her she needed to have him call me because the last time she said that, he never followed up on anything, and that is why everything is messed up now. She said he would call me. Javier did not call me back that day. Sue called and said he was busy and would call tomorrow (Saturday).

On Saturday, Javier called and apologized after looking at the order notes. He said I had received the worst customer service he had ever seen, and he would have someone pick up the doors today. I thanked him for expediting the pick up and appreciated his help. He never called back, Sunday came and went, Monday came and I finally called the store manager, Bob. Bob seemed very concerned about the issue. I told him what had happened and he said, "The door should have never been installed by an associate at the store, some one should have called me," and he was not aware of this incident. He told me he would have Javier pick up the doors with some associates.

Amazingly enough, Javier called me within the hour and told me he was going to pick up the doors. He arrived at my house about two hours later. He looked at the doors and saw the damage, the holes for the locks not in line, and the frayed piece of wood. He said he didn't know why this was delivered. I asked Javier what I'm supposed to do about the refund or reorder. He said he would have Sue call me and settle everything.

I never received a call from Sue. When I called to talk to Javier or Bob on Oct 1, the employee said that they were not in today but they would be in tomorrow. I called at 10:50 am Oct 2 and I was greeted rudely by a female, Janine, on the phone. She said that she didn't know when they worked and wouldn't tell me when they would be in. I told her they were handling my situation but she said she wouldn't give me any information about when they would be in? I was at a loss. How many times do I have to call to find out if I got a refund or if I had to go into the store? This is the worst customer service I have ever received. It is a shame.

Back on 5/16/2008, I scheduled appointment with HD sales associate Lindy ** to get an estimate for windows replacement. Appointment was scheduled for 1:00 PM CST; however, she contacted us few times to delay the appointment that ended up being at 7:00 PM (6 hours later). At the time of scheduling appointment, I told her that we had few windows quotes from other companies and we know what we need so it should be quick. She promised it will be quick and painless.

When she came, she offered us three types of windows and we chose to go with Anderson wood windows with brass hardware, stools and wide casing. Total cost was around $20K - more than we anticipated. She took quick measurements, gave us a quote, and to get this business, she told us that Home Depot Store offers 24 months, no payment, no interest. She advised that we will have all this financing specials on the contract and she will take care of everything, we should just relax. She will make sure that financing is done according to our agreement, windows are expedited since we needed in rush, installers are arranged and taken care of. We should not worry about anything; she takes good care of her customers.

Even when her crew comes to install windows, we will not have to clean anything, they will clean after themselves. She guaranteed Home Depot excellent service and due to prior good experience, we accepted to proceed with the windows. She was at our house from 7:00 PM until 11:00 PM. She called next day, Saturday, and asked to come so she can complete the paperwork and we can sign the contract. She stayed another 2-3 hours and during that time, she noticed that she overpriced us by $2K. We understand that errors do happen and it was less than we expected so it was even better. It was very important to us that windows are done by 6/24 since we were on vacation the whole month of July.

A couple of days after measuring, Lindy contacted us to tell us that some windows will not fit since Anderson has different sizes so she will come with the project manager and measure it again. When they came and measured, we were able to accept that our living room window, that was picture window and we are replacing with bay window, will be a little larger. That was okay.

Two weeks after that end of May, Lindy calls us frustrated to let us know that we have issues with some other windows and measurements. She came again and she told us that 4 slider windows will be a little shorter inch so we have to redo the contract again. We asked her why it took 2 weeks to figure that out. She complained on the book she has from Anderson. (I can't believe that Anderson can't make windows according to our existing measurements). Contract had to be amended and we had to do everything over again.

All that time, she would have to rewrite everything that will take a couple of hours to do. She will make sure that windows are expedited since they delayed this process. She blamed the project manager since they should be together at the time measurements are done and since they don't give her all information she needed to know.

Okay, now, we thought we should just wait for windows to come. A couple of days after, she calls to let us know that we need to amend the contract again since on the contract, she cannot list 24 months 0% financing. We were already frustrated since they also held our order that by that time should be in the production. We advised her that she told us that we will have it on the contract (passed experience thought us to have everything in writing). First, they told us that Home Depot Credit Card Company blocked our order that was incorrect and then it was Home Depot corporate office since this 24-month program was done by store only. She asked her store manager to create a letter outlining these conditions.

After we got the corrected letter, we agreed to sign a contract with 12-months financing. By the time all corrections have been done and our windows could not arrive by the date we needed, we had to postpone installation until we are back from vacation (August 2008). On the day the crew from Home Depot was about to arrive, they sent only 2 people and we were told that installation will take two days instead of one. I found out that my saying crew is 2 people, how ironic.

We tried to call the sales rep who promised us that she will visit us on the day when her crew is at our house to make sure everything is in order. And after several attempts calling, her voice mail box was full and no one knew where she was at. During installation process, we run into several problems. The frame of the windows was supposed to be 2 instead of 1, so we had to go buy 2 so it could be installed. Also, the window brass hardware that we ordered and paid higher price for was not included for sliding windows, only double hangs.

We called the sales rep again and could not get a hold of her. We called the project manager and he had no clue about it. My house was a mess during and after the installation, dust and dirt was all over the house since installers were cutting wood inside the house instead of doing it outside. We spent two days with general cleaning of every peace of our house and that was not what we were told. I expected cleaning to be done, but not general.

A week after the windows were installed, we finally get a voice mail from the sales rep who informed us that she was on vacation and had no reception. According to her, she told us that brass hardware was not included on sliding windows since this grade of the Anderson windows only come with original hardware. She was lying to us and her managers. Why would we want to have mixed hardware on our windows? It does not make any sense.

Managers at the store were to look into this problem and they were supposed to figure alternative and let us know. Months after that, we get our first credit card bill and we were billed incorrectly. Plus, the financing arrangement was not done correctly. If we did not have written document that we asked for, we would have gotten only 6 months of financing.

With the first winter of 2008, we have noticed that cold air is blowing from the corner of sliding windows. We have contacted Home Depot and they were to send someone to look at it. They looked at the windows and they called us to let us know that all they need to do is add something to patch the lining of the windows and we should be okay. We insisted that we will not have patch on a brand new $18K windows and we need them either to fix or replace. We could not stain windows until that is corrected. It is taking 6 months for them to correct this and as of today 8/7/2009, it has not been corrected.

First, they only shipped insert windows since frame did not needed to be replaced. So when the installers showed up, we had to arrange to be at home and have available time (take a day off work), we had to make the area accessible (move furniture, take off the blinds and protect furniture from damage) and inserts they shipped had wrong measurements.

We called the project manager right away and he told us that he is not sure how it happened but he will request that all sliding windows (5) are totally replaced. Okay, now, we are frustrated, but what can we do? New windows were ordered and we had installation scheduled for 8/4/09. Installers came again and once again, we had to make sure we are home. All is prepared for them and as they were measuring window areas, they have informed us that they have wrong measurements once again. Who ever ordered the windows mixed up the height with the width of the window. We called the project manager and he was to stop by our house that afternoon to figure out what are we going to do and that never happened.

This experience is amazing. We are not sure if we are to scream or laugh at this service but it cost us our health and time and yet nothing. We are still waiting and we need to bring this matter to someone's attention and see if anyone else could help us. Our apologies for a long story but we had to describe all experience we had. (P.S. We are still waiting for our brass hardware as well.)

We then called the store again and were told by another manager named Vinny, the other manager named LT had ordered the correct doors and he didn’t know when I would get them, and they had lied and said someone was on their way called Al? Vinny, one of the managers also said he would contact us when he found out when the doors would be delivered. But no phone call has been made to us. I have contacted the Home Depot corp/customer service and spoke to Mary #** ext# **.

Overall, we are not pleased with their service. Please contact them and help us. They left us with only the old entry door, and no screen door water can get in through the sides of the door and insects can get in. Also, my alarm sensors were not re installed with my old door.

Mr. Akil Seci had given us a contract stating removal of old cement, 5 inches of new cement and new gutters. The patio cement was never removed. He poured new cement on top of the old one and all poured cement was 3 inches only which cracked and peeled. There is a hole in the siding from the new gutters placement and the front steps have a 2 & 1/2 inches difference on each side. Mr. Akil Seci took advantage of a 76-yr old woman (my mother). He even asked my mother for a marriage proposal for me.This man is a con artist with NJ license.

Home Depot would only fix the window if we gave them a copy of the contract from Mr. Akil Seci. Mr. ** promised my mother that he would get $6,000 back from Seci Construction/Mr. Akil Seci. I had to call Home Depot/Mr. ** to basically ask when were they going to fix the window. He sent 2 men to my home to fix and repair the poor workmanship that was preformed by Seci Construction. It took over 10 hrs. The next week, Mr. ** said over the phone that he could not get back any money to my mother. He lied just like the salesman (Richard) and he again promised/stated to me that he would get me a copy of the corrections to the window that were made, to cause over 10 hrs of work to be performed.

To this date, I have not received any such paperwork. Mr.Akil Seci has called me once (after 7 months), but wants a private meeting with me to talk about monies and he admitted to me that it did not matter that his company performed poor quality work, but I informed him that I would only accept from him what my mother had paid him. He stated to me that he could not afford to pay my mother back and it would cost him $10,000. I don't know how people such as Home Depot, etc., can take advantage of the elderly and women.

I went to outdoor furniture where we wanted to purchase furniture as well as a large outdoor fountain. Some woman employee in that department actually made fun of us after we asked how the fountain worked. She said, "you just plug it in and it works, that's how it works". We repeated our question, this time detailing for her that we wanted to actually see the fountain running, as in with the water flowing so we could see if it was the fountain we wanted (anyone who works in fountains should know that each fountain flows differently depending on the design and construction of the fountain). We finally left after she got on her walkie talkie and said "some people over here want to know how a fountain works" and then rolled her eyes. We left because no one ever came to assist us after she called "her manager" to come to that department.

We finally gave up, left the store and purchased nothing. I thought this over for a few days and decided this lack of customer service on the part of at least 3 Home Depot employees needed to be reported. I called and left a message for the store manager to call me back. One week went by and he never called, so I called him back. He apologized and said he would have "Dennis in doors call me that very day and have him deliver a door to my house". Well, no one ever called, no one ever followed up and I heard nothing whatsoever from anyone at Home Depot. So the next week, I called again and the same story as above occurred. Promises were made to assist me, yet no one ever did. More importantly, I am mortified at the manner in which we were mistreated by incredibly rude, unhelpful and lazy Home Depot employees.

That’s when we found out that we had signed a contract. They didn't take any final measurements or order any material. We didn't place any order, but they want to charge 25% of the total price of job because of the 3 days have passed. I asked to speak to a manager. She gave me the name and phone number. I called and explained to him what had happened and he said the same thing: due to signing of the contract and expiring of the 3 days, they would charge me 10 % of the full amount or I would have to order something from my order. I had explained to him I canceled the person from reassuring because I did not want the work to be done and I did not want to waste his time and all they did for me was gave me an estimate like what other vendors did while I was waiting for their person to call. He said it did not matter: we signed a contract and the fee would be charged unless I can order or make change to the order.

Today, 5/29/09, I called for the status of my rebate (unable to speak to a live person) and was told that I did not submit the SKU # and that I may not have paid enough for the door to qualify for the rebate. It looks to me as if Home Depot is coming up with one excuse after another so as not to send me the rebate. By the way, the door was installed on 5/19/09 and this will probably be my last purchase at Home Depot.

I spent time with the Door department staff to make sure that each door swung the correct way and asked for assistance in selecting door hardware and lock sets for the doors. I was told to buy the locks and hardware and take them with me so there wouldn't be any problems later. I asked at that time about hurricane resistant glass and the staff in Doors asked if I had hurricane shutters over my existing sliding glass doors. I did. I told the staff that they had been there when I bought the house. I was told that I did not need hurricane glass if I had shutters and there wasn't the need to go to the extra expense.

I called the store multiple times while waiting for the doors to arrive, asking to be updated on the process and to remind them to apply for a permit so that the install could begin as soon as the doors arrived. After a few conversations, I was told that they could not apply for a permit until after the doors arrived, which didn't sound reasonable to me.

Several days after that, I got a call saying that the doors were at the store and I should come to get them so that nothing would happen to them. I said I had paid for delivery and install and it took phone calls and visits to the store to realize that because they had generated two purchase orders, the staff was only looking at the purchase of the doors and not aware that they were supposed to deliver and install them as well.

When I arranged for delivery, I was told that I had paid for curbside delivery and that was where the doors would be left. I said that this was unacceptable and that the doors must be brought inside my house. They were subsequently delivered and leaned against the wall in my kitchen, where they would remain for months.

I found out then that Home Depot had not applied for a permit even after the doors arrived at the store because they had never referenced the purchase order in which I paid for installation. I kept calling. When they finally applied for a permit, I found out that the process would be delayed because of a recent hurricane. They said permits were being issued to those who needed to do repairs first and to elective remodels later. Then there was an issue about issuing a permit for install of French doors without hurricane glass because I did not have permits for the hurricane shutters that came with the house. I felt like the staff misled me because I had talked about that with them before the purchase.

I called the main office to complain about all the issues involved on multiple occasions but it seemed that you could only get so far with the phone staff, could never talk with a supervisor, and no attempts were made to address this consumer complaint. I could rarely get the store manager on the phone. She was always out of the office or on another line. I told them at one point that I would come that afternoon to see the manager and went to the store immediately to catch her before I could be told that she was gone for the day.

At that time, I asked to speak with the manager and was asked what I needed to see her about. I said that I thought all the people in line behind me would like to hear about why I was so dissatisfied. I managed to get a complete refund for the price of the install and I hired another individual to install the five doors. I had never unpacked or examined the doors prior to install. Three of the five had been ordered with the wrong swing even though I discussed what I wanted with the staff in Doors and with the person who came to the house to measure the openings.

At that point, I was very disappointed but decided to proceed since I did not relish another attempt at dealing with Home Depot. The lock sets and hardware they had helped me pick out were not compatible with the doors and I had to return the items and get different ones. At that time, I was told they had sold me the only brand in stock that would not work with that brand of door.

The holes for the knob and lock were cut about one inch too high in one of the doors and it could not be fitted with hardware. I called the Home Depot. They did not have a helpful attitude, as if I had done something wrong, and said the manufacturer would have to send someone to look at it. I explained that I was living in a high crime area of town with a door that I could not keep closed, let alone lock. They were not apologetic. I held the door shut with tape on the inside and put a handle on the outside for looks, hoping I wouldn't be robbed while I was at work or while I slept.

It took several days for the manufacturer to inspect the door, admit that they cut it wrong, remeasure, go back to their facility and make another jamb so that hardware would fit it. I told them that they were responsible for putting it in since by then, my installer was getting anxious to finish the project which was running days beyond his predictions. I ended up paying him 100% because he'd been so nice about all the problems he was encountering and letting him go start another job. Luckily, he was an honest person and sent one of his crew back to finish the trim work after the repair was made. He told me that he does not do business with Home Depot and I can certainly see why.

On 04/08/09, I called Home Depot checking to see if the Storm Door had arrived to their premises so we could schedule an installation date; The sales associate stated that it would be delivered to Home Depot on 04/10/09 (Friday eve). I understood the sales associate and was happy to know that at least the door would be at the premise. Today Monday, 04/13/09, I placed a call to schedule the installation. I got a manager. Her title is Expediter (what an irony - she is supposed to expedite your order - Hah!). I gave her my phone number to look up my order. I told her that I was hoping we could schedule the install this week, either today or sometime this week. And all she had to say is that the door was not even delivered and that installation services were not even available for another 2 weeks that if we can book them! I held myself back, and tried to understand what she was trying to say, but that did not help. She kept repeating herself again and again. At that point, I had to end our conversation and call Home Depot Corporate to file a complaint. All I need is a Storm Door installed soon, and not in the next season.

In such a bad economy, while customer portfolios are shrinking in every business, holding on to your loyal customers must be or is supposed to be the vendor's # 1 priority. But that does not seem the case. Even if you are a come back customer and you open a credit account with the vendor and follow the sales associate recommendations, that conduct is no longer appreciated by Home Depot. The only resolution in this case would be an advice to all readers, to pay an extra dollar and go to Lowe's. My mistake was not going to Lowe's, thinking I would save some money. But you know what? I would rather be told the truth about a delivery and pay the extra dollar than being delayed over and over again after being promised something else.

I sent the following email to the company: I purchased Quality Doors for my kitchen cabinets from Home Depot on May 21, 2004 and installed them myself. They are the 700HV3191 and 701HV3191 in white. I am finding that the white coating on the face of the cabinets is separating from the door and that the ones next to the stove are actually melting. Needless to say I am extremely disappointed with this product; after all my hard work installing the cabinet doors to have them not last even 5 years! My total purchase was 24 doors and 8 drawers for a total of $1369.63. I am attaching two pictures.

The response I received was from a Debbie **: Please call our customer service dept at 800-950-3667. I called customer service and was told that there was only a 12 month warranty (the website says 2 years) and that I was basically out of luck. The person I spoke to said I should put cookie sheets between the stove and the cabinet doors when using the oven! Well, besides it being too late now, would you want to do that each time you used your oven? I went back and read all the literature I had received on installation of the doors and drawers and there is no information or cautions about using the doors next to the oven. I am extremely disappointed with the product and the company's response and would not recommend this product/company to anyone.

Last year we purchased an LG washer/dryer with stands. In just the last two months we purchased a new Martin two car insulated garage door, eight Jeldwen double pane windows, six more solid core not pre hung doors and associated tracks, and numerous gallons of paint (Behr calming retreat) and painting supplies. This does not take into account the 2000 retaining wall bricks we bought from you six years ago, as well roofing materials, siding, trim, fencing, peeler poles, as well as at least $1,500 per year on landscaping and gardening materials for our acre yard.At our rental house, three years ago, we replaced the whole kitchen with your off the shelf cabinets, sink, faucets and fixtures, stove, refrigerator, microwave, dishwasher, washer & dryer, paint, all the windows to double pane Jeldwen, interior and exterior doors, and again every light fixture in the house. We replaced a whole master bath with a new cast iron tub, oak vanity, granite sink/top and tiled the whole bath. In addition we did a full landscape of the front yard.

We also own a construction and property management company and have either referred numerous clients to your store or purchased appliances and materials such as carpet, tile, vinyl, hardwood, windows and exterior doors on their behalf. All told I figure we have spent in just the last 3 years over $40,000 and probably over $80,000 in the past eight years at just that Home Depot store. Now back to the manager, Jim, at that store. We went in and talked with one of your associates named Steve in Millworks. We told him we were trying to do bypass doors for our closets. We wanted something more solid than the standard white hollow doors that are in stock, but you no longer carry four foot wide solid doors for bypass. We have two eight foot closet opening. He suggested using three 30 inch solid core pine doors and said he could get us a track that would accommodate three doors so that they would pass each other and we could push all three to one side.

So we ordered six solid six panel pine doors and the track that should have worked. Well when the track came in it was discovered that there wasn't three separate tracks, only two. So the best you could do was have an opening in the middle to get into the closet while the other two doors covered the rest of the closet. So went to search for a track that would work. By the time of ordering the third track I asked the manager, Jim, what would happen with the doors if Home Depot really couldn't get a track that would work. We never would have ordered the doors and I thought my husband had started lacquering them. His exact words were "Let's not go there yet and hope we can get the right track for you"? By the fourth track that was ordered we told them we give up and that it wasn't going to work and we would try to order a track from Meeks or bring the doors back. By this time several of your associates in Millworks (Steve and Tom) and in the special order department were aware of the situation. The special order people would help us open the packages of track and agree that it wasn't the right track and it wasn't going to work so I was under the impression that everyone was of the same mind set.

On January 31, 2009 I loaded up my car with the six pine doors and drove the 40 minutes it takes us to get from South Shore to this Home Depot. Yes this is the 5th 40 minute trip just on the issue of these doors. I had a nice associate unload the doors and take them into the store. The special order associate that had helped us with the track opening the last two times was there and made a comment about the doors coming back. I showed her that my husband had only lacquered one side of one door and the rest still had the same amount of plastic wrap on them that they had when we picked them up six weeks earlier. They started to refund the money and then stopped and had to call the manager on site. Jim was not there. The manager, Kett, said that Jim had written in the comment section, unbeknownst to us, that if we tried to return the doors they could not be returned if they were stained. And also Kett told me that Jim had written in the comment section of our order for the tracks that they had been ordered right each time, but we just didn't like them. This is a bold faced lie.

Every associate that has worked on this with us has said that no, that won't work for what you are trying to do. And Jim never said he was going to put a note like that in the comments section of the order about returning the doors or about the track. When I tried to explain to Kett that the doors hadn't been stained, except one, and that the others still had the same amount of plastic wrap on them as when we picked them up. He said no he wouldn't return them because of Jim's comments. He said he couldn't get a hold of Jim. I asked him to please keep the doors there in the store until Jim arrived the next day at 7:00, so I didn't have to put them back in my truck and make another trip down there, and that way Jim could see the doors were not stained and refund us our money. Kett said no because he couldn't be responsible if they got damaged. I became very upset at this time and said that is ridiculous. Couldn't they just put a sold sign on them and tape around them so no one would touch them? When I have picked up special order items that is how it is handled. He said no, I could leave them by the register but Home Depot couldn't be responsible. So the doors got loaded back into my truck and taken back home to Tahoe.

I am very livid by the lack of help by Kett to not hold the doors there for Jim to look at the next day when he came to work and then call us. I am even more livid at Jim telling me one thing about the return of the doors, mentioned above, and then typing that comment in my record behind my back and I am extremely upset with Jim writing a note in my record that says the tracks were right, we just didn't like them. He is the most short sighted man I have met in a long time. Before I did something like that with a customer, I would look up the customers buying history with special orders and see what kind of buying they have been doing. I have been a manager for over 25 years and I would never just put stuff like that in a customers file for all to see that is a lie and without checking what kind of customer they have been over the years and talk to the customer about it so that they weren't surprised or angry when they did come back in.

Granted not all our buying is going to show up in your computer because not all of it was special order and some was ordered or purchased before you had that computer system, but still I would do the best I could at checking a customers record before doing something like that and I sure wouldn't do it behind their back. If you look up our record you will find us under four different records/names which your associates say can't combine. We will show up under Bill ** (twice), Billy ** & Karen **. Our addresses will be ** or **. You can also check our credit card statements if you wish for volume of purchases. Now in closing, because of the way this manager Jim and the lack of trying to help us with the doors the employee Kett have treated us I will never set foot in that Home Depot again and it will probably be a long time before I set foot in another Home Depot anywhere.

Unfortunately that Home Depot is the closest to our house, but that's ok, Lowe's is only 10 more minutes. I do notice that you have a lot of associates standing around these days. I can't imagine that in this economic time people are spending the kind of money on remodeling that they used to, so hanging onto the contractors and property managers that do spend money at your store might be a good idea. Also since Jim lies he probably makes the employees feel that they can't stand up to him and tell the real story that happened. Home Depot's loss.

Contacted Credit Card Services to dispute charge of 1 panel plus install and various accessories to install it for a total of $352.00. Reply from them was that I had to dispute all charges for all windows. On December 26, 2008, I received a nasty call from Jennifer ** that I should return all windows purchased or she would fight me about my dispute. Cannot do this as all windows have been installed in my home. I feel I have tried to resolve this in good faith as required by the agreement on my Home Depot credit card but have not received any resolve from Home Depot to date except harassment from them.

If I am forced to tear out these windows, my home will be ruined. I have a board covering the one panel that is in question which degrades the appearance of my home. All I want is reimbursement for the panel/install/accessories used and the aggravation caused by these inept people AND a window that is the correct size and not broken.

The doors arrived in the store and the installers called and set up a day to come out. I had the pet door as it came in before the other doors. When they looked at the dimensions of the pet door, they said it wouldn't fit. So, I couldn't have them install the third patio door without it since my current door has one and it is essential. I returned the pet door to the store and was told by one of the managers that the kid who sold it to me wasn't at fault because it should have worked according to the dimensions. A new one of different size was ordered. The installer looked at the dimensions I found on the internet that day and told me the correct size.

The new pet door arrived in the store and another appointment was set for the installers. They would pick up the pet door with the third patio door. They went to the store the day of the appointment and was told the pet door was not in. They didn't call me to tell me. I had taken the day out of work and was waiting for them. When I called Home Depot, they said it was not logged into their inventory. Another date was set for installation. The installer showed on this day and looked at both the patio door and pet door and saw defects in them. They did not install them. Another wasted day for me as well as the installers. Home Depot reordered both.

When they finally arrived, another installation date was set and completed. However, I asked the installer to look at one of the other doors which was dragging when being opened. He tried some adjustments and it didn't work. He told me to contact Andersen Windows and report it to them. In the meantime, the Home Depot store manager called me the day after the final installation. He apologized and said they would give me $150 off for the inconveniences. I agreed and told him about the drag in one of the doors. He told me to call Andersen Windows also. He also said he needed payment now. He said I needed to come into the store and pay. I told him it was in the Home Depot credit card. He said I had to come in there and pay now. I said I had the 6 month no payment and interest. He insisted I need to come in and pay. After arguing I hung up.

The next day, I called Home Depot customer service to file a complaint. I also called Andersen Windows and was told it sounded like an installation problem. My call to Home Depot customer service resulted in the district manager and owner of the installation company coming to my home the next day. They think the problem is with the product and ordered some parts for the door. I have to call someone when they arrive to come install them. The district manager told me I also needed to go to the store and pay. I told her as I told the store manager that I wanted a bill sent to me. She said I had to go to the store to get it.

I don't understand this because I had already paid the entire Home Depot credit card when it came in the mail a few months ago. This was only partial of what was owed on the whole deal and wasn't even due since I had the 6 month no payment or interest. I paid it anyway. I didn't respond to the district manager's telling me I had to go to the store to get a bill. I was awaiting a response from customer service. I was told previously by the store manager that I already had the bill.

Since customer service did not respond within the time frame they told me, I called them back. I left a message and the woman from customer service called me the next day. She and I got into an argument. However, she could not tell me why I had to go to the store to get a bill when this was put on my Home Depot credit card. I told her I would never give the store manager a check since they seem completely incompetent at the store. I asked to speak with her supervisor, and she put me on hold for about 5 minutes and said she wasn't available. She said her supervisor would call me back in 48 hours.

In the meantime, the real Home Depot store manager called and left a message. I am still too irate to talk with him. I don't know what he is going to tell me different. Since when do you go pay your Home Depot bill at the store? And, you have to go to the store to get the bill. One of my doors is still not working properly and they want their money immediately. Whatever happened to the 6 month no payment and no interest? I hope to never set foot in Home Depot again. I've lost time from work and will probably lose more. I don't know that an attorney could do anything for me. I just want my door to work properly and get a bill in the mail when it is completed.

July 9, 2008 - The contractor arrived with the windows. The windows were white, not desert sand and were not 1/4 inch glass as specified in the contract. It is evident that HD1302 sent the original specifications to the window manufacturer, Jeld-Wen, and not the specifications that were in the contract . July 9, 2008 - She telephoned HD 1302's, Jon **. She requested that her payment for the windows be refunded. Mr. ** arrived at her home at approximately 4:35 p.m. and met with her and I. He handed me paperwork showing a refund of $3,255.59 (I do not understand how that amount was determined) and a charge for the same amount ($3,255.59). She did not sign the credit card slips, nor the new contract for the windows.

We asked why the windows had been reordered, because she had not given permission to reorder the windows as it was already more than a month and a half past the contracted installation date. He avoided the question and promised that there would be some compensation (?) for her for the delay, moving all the furniture, taking down drapes, taking down blinds in preparation for the installation of the new windows. However, he was evasive as to the amount and continued to evade the question of why the windows had been reordered. Mr. ** said that he would have the store manager, ** call me. She has not received a call from **.

July 11, 2008 - She drove to HD 1302 and talked to the store manager, **. Asked why there had been a reorder on the windows and what the compensation would be. He said that compensation would not be discussed until after the windows were installed. She was not satisfied with his answer and called HD customer service. She talked to Holly? (no last name). July 16, 2008 - Received a phone message from Holly which stated that she was sending a release and that "after you sign a release we will install the windows"?

On 10/26/08, we went back to the store to complete the order. We spent approximately 15 minutes looking for someone working in the Doors and Windows area. When we found someone, he had no knowledge of the 50% off special. We asked to speak to the dept. manager and were told she was on the day shift and to call the manager the next day. The next day, we called the store and spoke to the dept. manager who told us to come back and try again. We did, on 10/28/08, and ran into the identical problem. We spent another 10 minutes looking for someone working in the area and again, they were unaware of the 50% off special. Again we were told to come back another time.

We went back on the evening of 11/02/08. This time the Home Depot associate gave us rebate forms to complete to recover the 50% installation costs on each door; however, the rebate expired 10/28/08. The Home Depot customer service rep on duty told us it was too late to receive the rebate. She had the audacity to try to blame us for coming in “too late” even after explaining to her that this was our 4th trip back. Our story was also reiterated to her by the store’s own department employee on duty that evening since he had been there on our previous visit and knew the runaround we have been put through.

We've spent tens of thousands of dollars with Home Depot over the years. This order alone would have been in excess of $1,000. For this, Home Depot tries to cheat us out of a rebate they advertised and then tries to blame us for it. We were cheated out of the advertised prices and also of our deposit. The Home Depot Corporate Customer Service took no action to rectify the situation nor any action against the store manager who was the crux of the issue. The implication is that the company condones and/or sponsors these practices.

Well, come to find the doors were never ordered from the get go because the vendor stated that the style door I ordered was discontinued. And that I would half to re-order the doors again and that it would take another three weeks. So I picked out another type door which I really was not happy with, but I had to put something up. Well after waiting another three weeks, I was called to pick up my doors. When I got there, only one door had been ordered. So here we go again, had to reorder the door again and wait another few weeks. This was very unprofessional of an organization of this size.

I attempted to contact the Flooring Specialist who stated that I could not return a custom order. I pointed out that I was attempting to have the item replaced with the proper size needed (7 inch depth) and that I paid for professional measurement and recommendations. She stated that manager would call me back and he never did. The independent installer was contacted and he could not adjust the placement of the cornice and recommend that I call Home Depot again. I re-contacted the store 4 days later, speaking to the manager. He attempted to discount the issue and pass the responsibility for the measurement mistake back to me over and over again.

After much heated discussion and his continual response of the store would have to eat the cost of the cornice, he finally agreed to restock the item at %15 and allow me to pay the difference in cost. The last point of contention was that these blinds were 10% off when I ordered. He finally agreed to honor this. So WE have just finished removing this 77-inch cornice. WE have to take it back to the store in our car, return it and pay $180 for a new one and install it ourselves. I assume we will get hit for shipping charges too. Bottom line, DO NOT place special orders at Home Depot. I feel lucky after reading the posted stories.

** from Home Depot admitted that the door was installed improperly, then suddenly he no longer worked for the company. Then, ** of Home Depot hired an independent contractor to see if he could determine the problem. The contractor said that flashing needed to be installed and that might fix the problem. I received a letter dated January 26, 2008 from Melody ** of Corporate Customer Care that they would be installing the flashing. Melody and ** left the company before the work was performed. Then Home Depot assigned a fourth Zone Services to my account, and he said that the problem is with my house. They are blaming it on a vent, to which the rain would have to defy gravity in order to cause the leak. Further, if the water was entering where they say it is, there would be damage to the insulation, and there is not.

I have over 12 pages of notes in an Excel Spreadsheet of conversations with Home Depot. I have filed a complaint with the BBB, to which Home Depot says it is not their responsibility and the case will be closed. No one at Home Depot will listen to me, and I can't talk to anyone above an hourly employee. I have video of what happens when it rains. I have witnesses that can state that the door did not leak prior to the new door being installed by Home Depot. I did research on the internet and found that Home Depot has a history of blaming installation errors on people's houses. In the end, Home Depot does not stand behind their products or their installations and does not care about customer satisfaction.

I say this is totally unacceptable. What is the purpose of a customer order? A 1/4 inch gap at bottom of the door could be acceptable and compensated by adjusting by the door sweep. If had wanted an 81 inch door, I would have ordered one. Home Depot's arrogance really miffed me. This situation is just not right and their response is not acceptable. You can do it - and we can help? Right! Next step, escalation to Store Manager and then to District Manager, President of Home Depot Canada, then small claims court. My patience with this company has now run out. There are other building suppliers out there and they will get my business in the future.

She was very hesitant in even considering taking them back. The packing slip had not been removed from the boxes. I paid $117.92 for the shutters. After much pleading she took them back. She only would give me credit in a card of $100.34 and would not give me back or credit for $17.58. I don't have any idea who got the cash because I certainly did not. These were to be a Christmas present for me from my daughter so guess what? I do not have a Christmas present.

I ask to see a manager and he said the same thing as the woman. I am sure they were gloating as a 73 woman left crying. I do not have need of home depot but I did like the products before as they do a lot of building etc. But if this is not resolved, all their business will go to local businesses or Lowes if they have to. I would like my money returned in the amount of $117.92 and not in a store credit card. I would gladly give it back for my money of $117.92.

I would thank you for your consideration.

When I approached her and asked her if she could look for my print out from the door department, she said that I have to wait in line for the other girl to help me. Hello, the printer is just beside you where you were standing, I said to myself. Why can't you just check the printer so I could go, I don't have to fall in line for this, you were just standing there doing nothing! The check out lady tried to cover her by saying the printer has a problem, several customers in line waiting furious. If she wasn't standing there and I see the check out lady only, I would have fallen in line, but seeing her standing doing nothing and her brain is somewhere else, I guess I could approach her and ask for help. RIGHT? What's the deal with people on their jobs using cellphones, not attentive to their work, protecting their coworkers although they know that they're doing the wrong practice. I'm a customer, spent so much money buying their goods, and not getting the service I deserve.

A week later I received a call from the installer who told me the door could not be guaranteed if my old track was used and that furthermore, for some reason which I still fail to understand, I had to upgrade to the most expensive line of doors. A few days later the Home Depot salesman called to confirm that I needed the more expensive door (about an additional $170) but could not explain why. He advised the installer would call again to explain. After two days and no call, I canceled and was given a refund credit on my charge account. I am now inclined to feel that this falls into the description of a bait and switch scheme.

A few weeks later, a new door arrived at Home Depot and we received a phone called from the local installer hired by Masonite to schedule a time to install the door. The day came to install the door and the installation tech took out our existing door and then started to put in the new, but immediately noticed the new door was the wrong size. Another door was ordered and after a few weeks it came in only for my wife and I to find out that the door had been broken somehow after arriving at Home Depot. So, another door was ordered and a couple weeks later, it arrived only to find out that it was the wrong model door. So, another door was ordered and a few weeks later, it arrived at Home Depot, but after speaking with Masonite I found out the door had been broken. That was the fourth door and in fact when Masonite found out the door was broken, no one bothered to call us to let us know; I had to call them.

When I spoke to a warranty claims person, she said there was a note on my claim to ask us if we wanted another door or a refund. I told her that I wanted both and did not think that was unfair since it was now nearly October of 2008. So, now the fifth door is on order and I am waiting to hear back about a refund. It has been over a week and I have not heard back from anyone concerning this and I had to call to find if the other door had been ordered and when it would come in. It is currently October 21, 2008 and I tried calling Masonite headquarters this morning and the woman I spoke to at the switchboard would not give me her name and transferred me to a voicemail box after I asked to speak to a person and not be connected to a voicemail box.

I was surprised by the attitude and unwillingness of this person to help me. I left a message in the voicemail box detailing my complaint and my contact information. I repeated that it has been TEN MONTHS and I still do not have a new door installed and what's more is I cannot install the screen door we purchased until our new entry door is installed. We paid a total of over $400.00 for both doors and have not been able to enjoy either one. Thanks Masonite! The only physical damage that resulted was to the paint on our drywall after our originally purchased door was removed and then reinstalled. Financially, the only money we have lost is the money we spent on the doors and on cellphone bills calling Masonite.

I have not heard back from Home Depot. It has been two weeks. I have half of my windows installed, some I cant even close or lock. I have called and left two messages pleading for a response. I cannot believe this is how Home Depot wants to run their business.

Please get my windows in and working correctly before the rains start. That is what I have been promised by Home Depot

now over 2 months since order and next delivery is august 28/08. i'm getting seriously [upset], can't get my money back, and even if i could would need to order another door. who knows where that leads? i cannot understand why home depot with their buying power cannot put some pressure on this manufacturer. (masonite)

paid $1000.00 for a product i do not have. every thursday brings another bout of anger at lack of response

We received another call from Mary Ann, manager, at Home Depot, and she said the store was not going to receive the door until first, August 11, then. August 13 because there was no more "oak" to be had to manufacture doors. My husband contacted the corporate headquarters of Home Depot and talked first to a Mr. Mark F., who later passed us off to Mr. Stuart F. (in Human Resources). They told us the door had been ordered and we would receive it soon and that they were also giving us a 10% ($200.42) refund for our trouble. They said we could pick up the refund, in cash, at the store, that very night.

My husband and I went to the store and were told that Mary Ann had "just left" the store. Terri, a clerk in the customer service desk area, looked up our names in her computer and said that there was a note that we were not to receive any money, that since we had paid for the door with a Visa (it was our Checking Account card), the money, if approved when the door did finally arrive, would be returned to our Visa Card account. We do not even have a Visa Card Account I have one Master Card Account and one American Express account. The Visa card goes directly to our checking account - saves us the hassle of writing checks. And the transaction had gone through on June 19, 2008.

This was August 08, 2008. Terri told us she did not have to tell us her last name (though neither of us asked for it) and said WHEN the door came in, IF it was not damaged further, we MIGHT have our $200.42 (promised to us by the Home Depot Corporate Headquarters) returned to our Visa Card account. My husband and I came straight home and called Mr F. back and left a message for him, and for Mr F., concerning what had just happened.

That evening Mr F. called us back and let us know that he intended to make it right, to get us our door, and to get us our refund. He apologized for our inconvenience and for his manager's inability to handle the issue. Mr F. sounds as if he has good intentions! We have yet to find out if Home Depot will actually go through with their promised to honor our over-$2000.00 special order. We ordered the door at the beginning of the summer, as I told the manager Mary Ann (I use the term loosely) so that our electric bill would be less. That seems to be moot, at this point. I think we have air conditioned all of Chesapeake with our Social Security Disability Income. I only hope that tomorrow morning things go differently because if they don't, we will cancel our order and go elsewhere.

This is not the first complaint we have had with this same Home Depot. We bought a washer and dryer from them and when the washer would not re-set after going into a spin out of control, we were told to call (1) the deliverer, (2 the manufacturer in order to get the problem resolved. The washer had been used THREE times. Think we would have learned!

2 weeks later I call again and they tell me the screen is on back order. It should be there in 3-4 weeks from the time ordered. Well I explain that it has already been 5 weeks and they say they'll look into it. I get no call back but a whole lot of attitude from the HD rep. 1 week later I call again. Same answer. My husband calls a week later and they tell him that they'll be out that Fri afternoon but that we should be there from 9-3 just in case. Fri AM we get a call asking if they can come out earlier. Fine. The project person came out and had NO clue how to put the screen in. She'd never done it before so my husband had to do it.

When I came home and saw the "replacement" screen I was peeved since it looked nothing like the original and sticks when you try and move it. I called the Manager and left 3 messages over the course of 2 weeks. No response. So I left 2 more messages over the next 2 weeks. No response. I emailed customer sevice and Shabina the horrible HD Rep from SF with the attitude called back. I emailed again asking for a manager and it's now been 2 more months with no response. My advice. Don't be a sucker! HD customer service is horrible!

Well a couple weeks later we went shopping there, the Home Depot and spent more money on a Saturday and a Sunday. Well Tuesday, we get a call and it's the installer asking to set up an appointment, I told him we don't have a door yet and he says, well the store called me Saturday and said it was in. We go up there, pick it up and I asked, who responsibility was it to call us and tell us the door was in the store, of course we got, 'well, it was several people's responsibility' but refused to give names. Well I was going to let it go, because even the stupid need a job. But, to the present, my rebate check came today and it was for only 1 installation.

Mind you, when I received the email about the rebate being sent, I emailed them specifically reminding them that I submitted 2 rebates. And to make me really mad, they put the wrong zip code on the rebate check. I clearly wrote my information and used a pre-printed label so this would not happen. Now when I call, all I get is an automated phone center. I will not ever set foot into another home depot because one of them will get me 30 days for assault for kicking them square in the pants. I am still waiting for a response on the rebate. Well, my vehicle uses $4.00 a gallon gas, uses oil, tires, struts, antifreeze.ect... I could not even get an apology for not receiving the phone call to pick the door up from the store.

This time they sent two directors, Mr. Dave Brown and Mr. Kellogg who assured me that this time it would be taken care of. The installers came out with Mr. Kellogg and the owner of the installation company in tow, pulled off the frame, and sprayed the window again. Again water coming in the door when water was sprayed on the 2nd floor of the house. Why is it coming through the door if it is properly sealed?

A few days after their last visit (06/30/2008), another rain, another wet kitchen floor. I called, yet again, and was told that they were not doing anything else because the door is installed properly. How is this possible if rain is coming in through the top frame? I told them that I refuse to accept that and have not yet received a return call.

The rain continues to saturate the floor, potentially the frame of the door and the drywall. Economically, we paid a large sum for installation which was not done properly. Previously they offered $100.00 refund, but we had to sign a paper saying that they were no longer responsible. Fortunately I refused, because they have had to come out a few more times since.

This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

We have a framed hole for a six foot window in the back of our house, it has been raining and we are expecting more rain. In their own Values and Policies they state that they accept responsibility for our actions. We just want what we purchased. In the previous submission I wrote the wrong e-mail address this is the correct one. Sorry.

When it came in we asked them to hold the window for a couple of days so that we could make a hole in the side of our house for it. They agreed. When we went to pick it up they agreed that they make a mistake. We have a hole in the side of our house, we questioned the price at the time of order and was told it was correct, we answered all the questions concerning the purchase of the whole bay window, not just the glass. We have a written quote with this price dated 5/10/08 and a sales agreement and the sales receipt.

As far as we were concerned this was a final transaction. This was not our mistake it was theirs. What recourse do we have? We have e-mailed Corporate and received form letters only. Meanwhile, we still have a hole in our house and a receipt that shows that we paid for a bay window. Any help you can give us will be greatly appreciated.

Today June 4th we here back from Becky (customer service lady) to my sister in law, who says they will not be able to put the doors in the job was so large. That made no sense to us, in that the installers said it would be no problem. The house is small and old but the size is no different than what you have in the store for doors. My wife called Becky and she was very nasty to her and told the job would not be completed. We then call back later on and spoke with Gary Wall who we think was the manager on board, and he was told that the house was to dirty to complete the job (per the installers instruction). He was very friendly and spoke the truth to us, and told us that HD will refund our money, however that is not the point.

What does putting two doors have to do with a house being dirty. These installers smoked cigarette, just like my sister in law and to me that is uncceptable reason as to why the job will not be completed. As a shareholder I am ashamed how bad customer service and how rude they were.

None, just want our money back of $30 which we think is happening but not sure.

On May 26th of this year(the day that I noticed they were the wrong size) I went to the store and tried to exchange them. This fellow Brian M(either maher or mitter-he wrote his name on a piece of paper), refused to even acknowledge it was the store's fault, he was disrespectful, every time I tried to say something, he cut me off, he kept saying that it's been a year since I bought them-actually nine months--and when I asked to speak to the store manager, he called somebody on the phone9later he said he talked to assistant store manager lisa c., and told her (I was right there) that I had a special order from last year and I wanted my money back, which wasn't even true. He said that the manager instructed him to take the doors back , but the refund should be 15% less, for restocking fees.

I told him (among interruptions) that they sold me the wrong door, more than that, I had to pay the carpenter half a day's pay for showing up for nothing, that also ordering the right doors means that I will have to wait another 4-5 weeks and he is not looking at the situation the right way. His answer was a grin and a sarcastic "have a nice day!" All the way to the end he refused to call a manager so that I can have a talk with them in person, and again, his way of cutting me off was rude, to say the least.

I left with the doors, doors that i cannot use, now i'm getting behind with the work, i'm short the money that i paid the carpenter for showing up, my doors (four pieces bi-folds Santa Fe style) are too short to use, and the store refuses to make things right. People like Brian M. don't just need a lesson in manners, they need not work with the public. I hope Home Depot will take appropriate action, as I am already sorry for more than $10,000 (probably $15,000) that I have spent there in the past 2 years.

Upon finding the special order doors, it was discovered that the door was broken and defective. I spoke to a manager, Troy (the only good guy I've dealt with so far regarding this catastrophe), who's customer service skills convinced me to give Home Depot a second chance so I re-ordered the doors on 04/23/08.

On 05/07/08, the doors were delivered to my home in order to avoid broken issues in the store. I was informed I would be contacted and sign for the doors upon their arrival. My doors were left in my driveway against my garage and I was not contacted, nor did I sign for the doors.

Upon discovering there were measurement problems this 2nd time due to incorrect information being entered into the special order, I contacted Home Depot and spoke to Troy's boss, Vincent, and had to ask to be compensated for the problems dealt with thus far. I was told by Vincent that $100 would be requested by him to be credited to my wife's account on 5/13/08. Something told me to double-check whether this request was done, and what do you know, I spoke to Home Depot Customer Service today and they told me nobody had requested a credit be applied to our account. I am thoroughly disappointed with this service and feel that my concerns were brushed aside because I wasn't spending $50,000 or something. I wasted hours of my time dealing with this issue, and your company knows, time is money. I know the small guy like me doesn't have much buying power, but my time and money that was given to Home Depot for these doors should warrant some form of deference on my part as the customer. I would appreciate some contact from Home Depot regarding this issue. Thank you for your time.

I wasted multiple hours of my time, gas (which we all know isn't cheap), not to mention dealt with a lot of stress over a simple special order.

It took several weeks for the door to be hung again. I canceled my screen door after that expireced I did not want anymore service from homedepot I will go to a real lumberyard next time

It will be even more work to remove the door and throw it away. I will have to replace siding at 90-bucks a sheet. The wood used to make the rail between the sidelight, on one side is junk. Within 6-months of installation I have a 2-foot long check in the material. There are several smaller checks. The factory used spackel as wood filler to disguise defects. The vertical member is tearing itself apart. It is probably due to the wood being used from the center of the log. That same vertical member is so twisted that the side light doors require a wedge to keep the weather seal functioning. All was primed and painted above professional standards. The trouble side sidelight leaks water onto my new hardwood floor.

I wasted my time and money on installing a junk product. I am not sure where I can find the time to do it all again.

I called the lady I spoke to before, that does the scheduling, she said that since I did not take the only offered appointment date, she did not know what to tell me and maybe I should call the Home Depot store to see if there was another installer that could schedule me. By this time I am pretty appalled and angry. Here I am ready to spend $2500 - $3000 for a door and Home Depot acts like I am putting everyone out, not to mention that they already charged me $30 to come and measure. I decided to call Home Depot again, I talked to another lady, who tried to be helpful, even though I was pretty irritated at all the run around I was getting. She said that someone named Angela would be calling me the next morning since she had already left for the day. I did not hear from Angela the next day as promised, so I decided to call the Home Depot store again. Once again it took a long time for me to get through via telephone to someone.

When I finally spoke to someone in the Doors and Windows department, it was another person named Phil that I had not spoken or dealt with before. He told me, since I was not able to make the appointment time offered earlier, and since I was not polite enough to the installer scheduler, to come in and get my $30 refund. He told me that they were not going to do anything to help me. Phil would not even let me explain what I had went through just to try to schedule this little task. He kept interupting me to tell me to come in and get the $30 refund and that was it. I finally lost my temper and asked to talk to the manager. He went to get Jerry the dept manager. I could hear Phil telling Jerry that he had an unreasonable customer who was very angry, so, what do you want me to tell tell him I could hear Jerry in the background tell Phil to just tell me to come get my $30 refund and go somewhere else.

Jerry, the department manager, would not even come to the telephone. When I hung up, I decided to call back and try to speak to the store manager to explain my dilemma. Of course, he was not in, either, so I left a message to please have him call me. I have not received a call back from him either. I am a business owner and I cannot believe the attitude of the store management at this Home Depot store. It is no wonder that many of the store employees do not care either. I have spent a lot of money at Home Depot as a business owner for supplies for my business and for remodeling real estate. I guess Home Depot makes so much money that they do not care if they have customers or not. This Home Depot store acts like the customer is the enemy and it starts with the store manager.

$30 and about 5 days of stress, a bottle of aspirin and 4-5 hours of my personal time.

Long story short, I still have water damage coming in from the doors, and Arcola and Home Depot tell me there is nothing wrong with the installation or the door. So how can I still have a water leak?

I have taken 1 1/2 days off from work and invested almost $900 in doors that after they were installed, still leak. I have nasty water stains around the door jams which over a period of time will just rot away and will cause me to spend more money to have replaced. All I ask is for the situation to be repaired or give me my money back so I can hire someone else to fix it.

So after much back and forth with Home Depot again, we ordered another door. The installers were very nice, but after about 6 months we noticed it started peeling again. So I called; they came out and put a sealer on it. As of right now, it is peeled everywhere, and the trim around the window is cracked and broken away from the glass.

The door's stain/finish is peeled, the trim around the glass is cracked and broken, and it looks terrible.

So I purchased the door, and after getting it home I noticed that the door frame was way out of square. One side of the frame was almost taller than the other side; whoever put it together at the factory must not have set the frame in the jig correctly. I went to return the door and was met with rolling eyes when I told them why I wanted to exchange the door. They finally exchanged the door for another one. When I get home and opened the door from it's frame, I notice a huge gash in the door frame and seal. Again I go back to exchange the door. I'm met with the same rolling eyes as before, but this time they refuse an exchange because they claim I damaged the door. I point out that there's a manufactures sticker placed right over the gash and if I was to have done this the sticker would've been ripped. (Yes, that's right, some worker at the factory put a sticker over a damaged area). So after 20 minutes I finally get ANOTHER door. This time I brought my square and tape measure with me and went over the door before I left the store.

I found that almost all the doors had some sort of defect, and the door I had returned the day before was back in the rack! I tried to inform another HD Assoc about the defective door being back in the sales rack, but it fell on deaf ears. So I went back and demanded a refund, and told them that their door supplier (which has the initials JW) was making poor quality products. Again this just seemed to annoy the person behind the counter. Home Depot used to seem to care about their customers and products they sell to them, but not anymore. I ended up going to a local lumber yard (Cox) and building my own door frame and installing a nice solid wood slab door. If I were still billing for my time, HD would have cost me at least $1000.

Four months later, and no doors. I went to the store and they couldn't find any record of my order. It was even suggested to me four times that maybe I had placed the order in a different store as they all looked the same. The only explanation I got was: sorry! They advised that I should have paid for the doors, I should have a copy of a contract. How am I supposed to know that? If I had known that I would have asked for it. I emailed and called the installer to try to find out from him what happened to my doors, and he won't return any calls or emails.

I've been living for four months with a garage door what won't secure making our home security system ineffective==plus the annoyance of taking time off work to be here for the installers measurements, the waiting of four long months for doors that were never ordered. The icing on the cake is the "oh well attitude" of the store. It's infuriating!

This was NOT done on the one door installed; the standard size fit, and I paid an extra $50, which Home Depot argued with me. I can't get an answer if I am getting my money back or not. Today is 2/21, and I spoke with a manager who was extremely unhelpful and could have cared less. I was told Charles would call me back today by Bevin; then the manager told me Charles was not even there! Bevin said she couldn't understand Charles' note. What is going on? I am so upset!

I have only one door but paid for two! After over a month--I was robbed of extra $50 for wood that was not used! Please help me!

When the order was unwrapped at the house several problems were noted. Parts were missing and cut too short for the slider. The center slider did not provide the 36 opening as required. The Jamb extensions on the windows were oversized and protruded up to 1-1/4 beyond the framing. One jamb was split from a misplaced nail at the factory. I immediately notified Chris. After 4 weeks without a solution I called chris and was told he was having a problem getting Anderson to respond, so he told me to call Anderson directly. I called however as soon as I mentioned Home Depot, I was told I would have to go through them. I told Chris I needed to close the walls because of the coming inclimate weather, he told me that I could go ahead and install the windows because the jamb extensions could be removed even with the windows installed.

Well 4 months have gone by, with numerous assistant managers, broken promises, inspections, etc. Today the Manager Russ told me that I installed the windows incorrectly and offered me $400.00 to settle. I refused the money and requested a letter citing his position. My plan now is to order replacements, remove the Home Depot products, and install the new, finish the sunroom, get paid and then take some sort of action against Home Depot to try and recover some of my losses.

My abilities have been questioned, despite my showing Home Depot that my installation was done correctly, Building codes (table 23 of the 1997 UBC, and IBC table 2306.4.1) also the Plywood manuf. standards and AIA standards. I was supposed to complete this project before Christmas so the family could use the room, that did not happen. The delays have tied up my payments. I had to stop my subs, drywall, etc. Which caused many scheduling problems and bad feelings. The house wrap has weathered and torn, rain has leaked into the room on several occasions. I have had to go and clean up the mess and patch many times during storms. I am over 4 months behind schedule and that alone has hurt my reputation.

On Jan. 8th I called and talked to Marissa to find out the status of my window. She told me that the window order was placed to the wrong manufacturer and had to be reordered. I expressed my disappointment in her communications with me and not letting me know what is going on. She promised to call the manufacturer to see what is happening with my replacement window and would call me back within 24 hrs. Its now January 16, 2008; as of this date I still have not received any communications of any form as to the status or when my window will be repaired. Merissa Chavez' manager is Charlie Garrison, 510-731-1023. I was not allowed to talk to the manager, Charlie; he was never avalable

My windows also have air coming through around the sides, and one does not close right! I have sent them 27 e-mails and have been calling them twice a week since Sept 4; it is now Jan 8! It seems like once they have your hard-earned money, they could care less about customer service!

Our heating/air bill has not gone down the 33% they said it would; it has gone up 20% from last year, and we are having a much milder winter than last year. The door does not look like the $4000.00 door we purchased! We bought expensive doors and windows and got the lifetime transferable warranty, and have gotten nothing but headaches. If a window gets broken, since they can't even get the first install finished right--who knows how long a customer would have to wait for them to repair something on the warranty?

They never arrived. I got a new ETA (end of November). At the end of November, 3 of my windows had arrived in store but I was told the other 3 didn't make the truck weight limit. They'd be in the following week. I went in the following week and was finally told that my remaining 3 had been broken upon delivery to Home Depot. The new re-order date was 12/15/07. On 12/15 no windows came in. I was given a new date of 12/28. On the 28th, I went into the store; no windows. I called yesterday (1/3/08) and 2 had arrived and they promised to deliver them to my house free of charge. The remaining window now had an ETA of 1/15/08. They never delivered the windows so I went into the local store again only to find out that both windows had broken screens. To date, 78 days later, I still only have 3 of my 6 windows. I contacted customer service at their headquarters this morning and the new ETA is 1/28/08. To make matters worse, when I went in on 12/28/07, I had an associate of Home Depot tell me that they didn't care about my order, my problem or the problems of other customers because Home Depot had no other competition.

As a result I have lost 3 hrs. pay and I still have to lose more time from work because I had to make another appointment for 12/29/07. On 12/22/07 I called the contractor office to see if I can get an appointment for some other days when my wife will be home, but no one answered nor returned my call. I am very disappointed with this whole contract deal. This was my first time using Home Depot contractors, and I know it will be my last. I love Home Depot, but their service and contractors stink.

I am a single working woman and feel they took advantage of me. I started a long series of complaints with the Home Depot (windows installer). At some point project manager was agree with me and made a suggestion to take windows back and reverse the charges. Then he informed me, that the company manufacturer has to inspect the windows. It took three months for them to set up an appointment.

Finally on October 30, 2007 they sent two representatives from Home Depot and two people represented windows manufacturer. They looked and inspected the windows and after few days project manager called and told me that they were recommending that all 10 windows will be replaced. I truly believe the new replacement windows will look exactly the same as old ones.

I spent hours on phone and days waiting for someone to come and look at the windows. I demanded an independent inspector in October 2006, but didnt get any response from the regional manager. In the meantime I have holes throughout the windows frames (despite of they claim the windows are energy saving) and holes in the walls as well.

The reason that I chose Home Depot in the first place is that I was thinking they are well known company, and I expected good job to be done. At this time I want Home Depot to take windows back and reverse charges (I agree to remove the windows on my expense).

Now, when winter is coming (and in my area its very severe cold) i have to spend more money for the heating the house, since i have holes all over the place. Also i spent hours on phone, and had to take days off to meet with the HD representatives.

I'm out $50.00 after the bait and switch Home Depot pulled. I will be canceling my two Home depot Accounts. If there is no customer service then I'm no longer a customer.

A 20 year old looking kid came to my house and put the door in. I let him do his work. When he was done, I came in and noticed my screen door was gone? I asked where it was? He said it had to be removed. It will not fit on anymore. It was like someone hit me in the stomach. It was NOWHERE on my paperwork that the screen door was to be removed??? I did not sign his waiver.

I called Home Depot. The guy left quickly as I called. The craftsmanship of the door was AWFUL. I took photos of the nail holes, dripping glue, non caulking of the seems, broken plaster around the door. They sent another person to fix the door craftsmanship and re-attach the screen door. The guy said the screen door would not fit anymore and could not be put on. He left the screen door in my yard on the grass. There were holes punctured in both screens. The frame pieces were bent. I refused to sign the waiver again.

After he left I spent a while carefully examining the door inch by inch. I discovered the threshold had no support under it which caused it to bend every time it was stepped on. I also found a gap at the top of the door where air could get through. Next I discovered the window in the door is cracked. I called home depot immediately and was told the installer would contact me within two days to put a new door on. I am curiously waiting to see what happens next.

I notified Home Depot on 5/1/2005 and spoke with a manger by the name of Brian. He told me they no longer carried doors from that company so they could not replace them. He had someone by the name of Rob come to our home and he took pictures of the doors and said they were definitely faulty.

After months had passed and with numerous calls, we were offered a $500.00 settlement. At this point we were thoroughly frustrated and I wrote a letter to Home Depot Customer Relations in Atlanta, GA. They did not answer our letter until I sent a second copy via Certified Mail at which time they agreed with the $500.00 offer. What good is a guarantee if the doors are no good and they won't replace them? We ended up accepting the $500.00 offer but they made us sign papers that we wouldn't sue them.

The wrong door sits on my front porch, I don't have the door that I ordered and paid for and I am very irritated.

Needless to say, the door was over 2 months late. I had to pay $500 in additional costs for the construction workers to come and install the door since they had already finished renovating the bathroom, not to mention that the dimensions Home Depot gave me were wrong, so my contractor had to actually make a new glass door to fit the space because the Home Depot one was too big.

Then, he began to tell us that all Woodbury houses built in 1980s had bad windows because they were too thin. He actually showed us an experiment, during which that he demonstrated that hot air blows the fan on the other side of a sample thin window, but cannot blow the fan on the other side of a thick window sold by Home Depot. Concerned about other windows of my 1987 house, I invited him to take a look at other windows of the house. In my master bedroom, he pointed to the condensation on the windows and told me that the condensation is bad to my kids' health and that the new windows will NOT have condensation problem any more. Literally, he pointed to the condensation and said, "this will not be there any more."

Based on the information given by PN, I quickly decided to replace all windows upstairs, and persuaded my wife on that decision. I took Home Depot as a reputed name, so I trusted PN from the very beginning since he represents Home Depot. We bought the top line of the windows Renovations 6500 with lifetime warranty, including changing a regular window to a bay window in our living room. The whole transaction was at $8,174.

Another piece of detail that is worth mentioning is that during the conversation, he repeatedly praised Home Depot service and he said that Home Depot would stand by the products it sold. PN told me that I did not need to do a thing during and after the installation other than to clear out the space prior to installation, and that the people installing the windows would do everything. To emphasize the point that I did not need to do anything, he said that the workers would even vacuum the working area so that I didn't even need to do any clean up. He stated that all I had to do is to enjoy my new windows.

After two months, Home Depot finally completed the installation of the new windows. It was true that the contractors cleaned up after installation. When winter came, we began to find water on the windows. Worse, there is a pile of water on the bay window in the living room. For the first several weeks, we wiped the water off the bay window every day. However, very soon, we found that we were not able to keep up with the water every day. The condensation grew. And then mold on the wood frame showed up.

We called PN. He referred me to talk to the Home Depot area project manager. At the end of January 2005, the representative from the windows manufacturer came to my house. According to his conclusion, my house has too high humidity. My humidity indicator showed 60, but his measurement was at 48 in the living room. But anyhow, according to him, which is a surprise to us, the humidity is the source of the condensation. The windows will have condensation when the humidity is high, regardless of what kind of windows, plus the warranty does not cover condensation damage.

Now we realized that PN's statement was misrepresentation and misleading. Now Home Depot wants to walk away from this. This incident totally damaged Home Depot's image in my mind.

Water is running down the front of the house and all the dirt and crud from the roof is all over the new siding. water seeps under my door when it rains and I believe it is soaking the insulation under the siding.

After not receiving my order as of November 1, 2001, I personally went to the store to find out where the order was and why I had not received the windows. A representative there told me not to worry, that the windows were on the way, and I would receive a phone call when they arrived. Much to my dismay I never received such a phone call after much time had passed.

Yet again I went te the store to find out what the problem was. At this time I was informed that the sales associate could not locate the windows and that he would have to call the manufacturer, he mentioned to me that if he did not speak with anyone from the manufacturer he would need to wait for a call back. I gave the sales associate my cell phone number and was never contacted. I called the following day only to be told that the manufacturer never called him back so I would need to deal with Lynn.

Lynn called me back on November 21, 2001 letting me know I would need to wait throughout the holidays and the weekend and she would call me back on Monday. On Monday I received a call from Lynn informing me the ship date on my order would be on December 10, 2001. This heightened my doubts about when the order was intially placed and if it was at all. To my knowledge the order was not placed until I looked into the matter and it appears was not placed until November 26, 2001 by Lynn. This is 41 days after my intial ordering.

November 27, 2001 I went into the Victor store and spoke with a manager, I explained my situation and he was very nonchalant. The gentlemen asked me "What do you want from me?" In speaking with him we looked into the matter further in the computer, we found out, as stated in the computer, the order was on hold 'until customer picked out new window', from prior discussion this was not what I agreed to.

This is not good business from you company and I am very displeased. The manger did offer me one free window for my inconvenience. With the total purchase price of mr order at over $3,700 I feel this is an undermining offer because of my kindness throughout this whole ordeal. I am a manager myself for a large upscale company. I did not want to express my opinions in the store.

I then informed Jay Harvey (manager) that I no longer wanted to order my window from them. I asked for my $100 deposit back. I paid in good faith that a service would be performed and it was not and I should have had my deposit returned to me but it was not. I have been calling them about this for 2 months now and all I get is told that it will be arriving by mail any day.