Home Depot Windows Reviews

The price went up from $2,000.00 to $6,000.00. When I went back to the store to see what had happened I was told that the only brand of door that didn't leak in the rain was Anderson so they had changed doors. I was also told if I didn't pay the extra $4,000.00 they would not guarantee the work. This is an obvious scam which I did not expect from a company like Home Depot. The consumers need to be warned about doing business with them.

I myself work for a contractor that does home services for the Home Depot and told the store manager that this wouldn't be accepted if our company didn't do what we were contracted to do in a timely fashion so why is it that the door manufacturer was allowed to get away with this. The manager looked at me and said don't go threatening him. I then told him I wasn't threatening anything because I was nothing more than employee and I had nothing to do with my employer’s relationship with the Home Depot.

We waited about 2 weeks - no calls. Since October 20, 2016 my husband and I have been on the phone with many many people at Home Depot trying to arrange the repairs. They kept transferring our call from one person to another. Everybody would say that they will call us back or say that they will set an appointment within the week. Now it is December 13th and they are still pushing us around. The rooms are wet and cold and there is mold forming on the inside of the wall. We decided to file a court order. Damage, inconvenience, hours we have spent trying to resolve it, being treated with no respect and wasting money on a bad product and service and not getting what we paid for on top of being angry and depressed about it all... Please, please, people, never deal with Home Depot installation or repairs. THEY WILL SCREW YOU OVER. And I will see them in court.

4. These windows were to be a test, prior to ordering an additional 25 windows to be replaced. This test has proven itself out as a failure with Home Depot.

Order windows in July, still sitting on the order in December with multiple botched attempts to correct. The last one was perfect; I was called the day after Thanksgiving, and advised that on Dec 3rd, the window installer would be there and we would get beyond the 3 month delay. Well, as it turns out, the installer showed up and the windows were not fabricated to the correct size for the installation. The installer was there 10 minutes and left... and we are still wondering what hurricane dropped in on us related to this order as one cannot get emotional or frustrated anymore about this one order. It is sick to be stringing someone out so long. It is simply a major screw up with no one accountable... even after the ball is fumbled 3 times. Give it up for Home Depot. If customer service reads this, then locate my phone number under my name above and email in the file. This is real bust of a story... and true up to the minute.

We were then turned over to their regional manager, who promised to have it rush ordered and installed within two weeks. After four weeks, including a week when the manager didn't return my calls for emails, we were told that the window was in Vermont but could not be found. Later that day we were called and told that they built the wrong window, and tried to blame us for it, even though we had a signed contract with the correct information on it. This is outrageous, and we are not going with them anymore. Be warned!

Home Depot finally admitted they entered the order incorrectly with the manufacturer. The next installer set a date to install and after taking a day off work to meet them I found that the door was the wrong size and couldn't be installed. I called and emailed Home Depot several time and could not get a satisfactory response. After countless inquiries I was told by store employees as well as customer service that Home Depot would certainly refund some of my money to account for the errors on their part.

4 months after I paid for this door, which was standard size and selected from the manufacturer's catalog, I took yet another day off to meet installers. The door was installed and I found that the top of the door was left unfinished. (I paid for a painted door.) I again sent email to Home Depot customer service to let them know the door was in and even though it was not finished correctly, I would keep it. Home Depot never contacted me again. I tried sending a week later and received silence. I contacted the Better Business Bureau and filed a case. The case was sent to Home Depot and they were to respond within 30 days. They did not. They were given another 10 days to respond and they did not. I have received no contact from Home Depot.

From the time I paid until the time I had a front door was 4 months. There was never an issue with payment as I paid in full the first day I placed the order. Unfortunately once Home Depot has your money they have little to no motivation to deliver promised goods or services. Their customer service from day one asked, "how much do you want to make you happy?" I said "I want my door first." They then said, "ok, let's get you the door and then we can determine how much you should be compensated." Let the buyer beware when it comes to purchasing anything special order from Home Depot. The store employees can only do so much to help and they do not seem to want to let you have access to an actual manager. Customer service could not care any less whether they keep your business or not.

I received a phone call 1.5 hours later from a manager telling me my door would not be delivered, as it was damaged in transit to the delivery company days ago. Excuse me, your rep just told me it was out for delivery. The Clopay rep then went on to blame everything on the third-party delivery company which I could not believe. Clopay damaged the door in transit and Clopay neglected to inform their customer, not the delivery company. I am now informed the replacement parts will hopefully arrive in two weeks, the door will then be repaired and then delivered. Because Clopay neglected to call me and explain the issue, I will now have to take a different day off work to accept delivery and am out $322. My $557 door has now cost me $879.

I posted to the Home Depot Facebook page and was asked to send them all of my information, so they could look into the matter. I posted to the Clopay facebook page and was told they would review the recorded phone calls. I replied back, saying that'd be great and to make sure the reviewed the calls from October 28 as well. Neither company has since responded back.

She came back to tell me the scheduler she needed to speak with was on the other line and I needed to continue to hold. Anxious to know by this time Of course I continued to hold since at that point I've already wasted 15 minutes of my time. When the Woman came back the next time she told me "there was an issue with the DC and your appointment". At this time of course I was already flustered being told that someone called me which was a lie, and now there was an issue with the DC which no one informed me of. I asked to speak to a supervisor since I was now receiving two different stories both of which were out of my control and made no sense. After another 5 minute "Brief" hold I was on the phone with the scheduling manager. He informed me that the woman I had spoke to on September 19th was the wrong scheduler and scheduled me with the wrong department, of course apologizing and stating we should have followed up earlier.

At this point my blood had already boiled over and I asked him what follow up seeing as how now after missing the appointment I had to follow up with them. Still trying to gather the information and process if I would still consider their service I asked for their next available. I was told the following thursday between 2pm-5pm. I told him I would need 5pm-6pm which I already had in order to make it work. He said "the next available for that time frame would be the 7th of November". At that point I was baffled that not only they could fail with Customer service, but they could also care absolutely less about pleasing the customer. Instead of even trying to do something to resurrect poor communication and bad customer affairs they decide to and make me wait even longer. I would never recommend this company and frankly will never shop from them either because of this. If I could rate less than one star I would.

Original Review: Oct. 8, 2016

The contractors that Home Depot in Spring Hill, TN use is JD Doors. They are not professional and won't show up to measure your doors to begin the purchase and installation process. JD Doors will schedule a "convenient" time for you and then call at the last possible minute to tell you how inconvenient it is for them to come to your house for the measure. I refuse to shop at Home Depot now because of JD Doors. I will be spending my hard earned money someplace else. Thanks for NOTHING!

When I went to the store to talk to a very condescending manager about the issue, I was treated like dirt: She wanted to charge me a 15% restocking fee because she claimed I was the one who decided not to purchase the doors (I still wanted the doors but I was not willing to pay an additional $1100 for a mistake that the store made); She refused to do anything to fix the situation and treated me like the whole thing had been my wrong doing; When I told the manager that her lack of care was going to cost the store a customer, she simply replied with a "Oh, well." I still do not have my patio doors and I do not plan on returning to Home Depot for any of my purchases until the store compensates me for THEIR mistake.

Additionally, the window does not close properly and there is caulk left on the siding of the house. I have called the manager of the local store and he just handed me off to someone in the Kansas City Office (who has never once returned a phone call). So now I am left with caulk on my siding, a half ass caulk job and a window that doesn't close properly and HOME DEPOT DOES NOT CARE! I have always used Lowes and I will never use Home Depot again. Absolute worst customer service experience ever! After spending over 7k, you would think they would want to ensure their customers had a positive experience.

Installer also said that the weather stripping on one would have to be replaced because it wasn't put in right at the factory. (They're all supposed to be inspected!!) One evening, watching TV, it became windy and suddenly howling began in one of the double hungs. Just like a pack of wolves! Rep. came after we called and he said they'd have to be re-wrapped. That was 3 weeks ago. Still waiting. BUT... and this is the kicker... at 4 AM this morning, (9/13/2016) I was awakened by HOWLING in my bedroom which isn't the one that has the howling I called Home Depot about originally. I couldn't believe it. Now there's no point in doing anything with the first window because it's obvious that this is a Simonton Window problem and not just a fluke! I lost hours of sleep. I'm still trembling from anger and disappointment.

We're talking about several thousand dollars here. Not just a can of paint for $20. I gave a down payment and the balance is being held until this is taken care of. I'm at a loss as to what to do. I'm extremely sorry that I didn't go to a local business instead of a monolith like Home Depot. The only receipt I have is for the down payment.

The day of install came and the first thing the installer mentioned was the French doors were smaller than the measured rough opening and he would have to build it out. This was never discussed with me during ordering phase and the install was fine but having a doors smaller than the measured opening looks like garbage. The install of the back door went fine. The front door... Where is the front door? I had explicitly stated what I wanted and did not get and was never ordered. When talking to the store manager the during the time frame of ordered the purchaser spoke to the person that wrote the order. It was noted in the system that "the customer did not want the front door." This is not the case AND no call was made to me pertaining to this discrepancy. So I went back into the store to discuss the matter with the MOD.

The only thing possible was to order a door that should have been ordered to begin with. My first inclination is to yank all the doors out and credit my account with 0 charges to me (further explanation down) and start over with a different vendor. The MOD kept on asking how he could keep my business. First off Management 101 doesn't ask the customer what can he provide, the manager provides a solution and the best options to the matter. The reason why I am so livid about the matter is because within the 2 month time period June/July I had scheduled twice to have Home Depot come out and replace my Furnace/AC and no one had shown up. Specifically this store gets 0 stars for incompetence but I have to enter at least 1 in order to submit the form.

When the door was ordered and shipped to the store, I never received a call to notify me it was there, so I could schedule a time to finally install it. I had to be the one to call to see what the hold up was after several weeks. It turned out the door had been delivered to the Home Depot store days ago, but no one had bothered to inform me. Their ordering and installation process is stupid and convoluted, but it could have taken just a few weeks... instead it took over 2 months.

The final straw was yesterday when the contractor finally came to install the door. When the installation was finished, he left the gate to the fence wide open. My dog is a flight risk (the very reason for having a fence and installing a storm door that will swing close), so when I let her outside and she saw the gate was open, she took off down the road. I was able to get her back in the fence after about 5-10 minutes, but it was a miracle she didn't get hurt or killed by a car...drivers fly down my road. I cannot understand why you would not close a fence's gate when you know a dog lives in that home? He apologized, but by that point, I was very angry and fed up with the entire process. So to make a long story short, do not bother with buying a door and especially having it installed by the Home Depot and their installation department. It is absolutely not worth the hassle!

One area that I wanted to make sure that I was getting what others showed in writing was the fact the windows would be Energy Star certified. The salesman promised on the phone twice that the manufacturer would ship windows for our job that were Energy Star certified. I should have gotten that in writing as I did not learn until AFTER the windows were installed that they are not. The windows are energy star certified for states south of where we live in Pennsylvania. I have tried calling Home Depot and they just keep referring me back to the sales rep that is now saying that he only stated that the windows were energy efficient. The local store will not help me as they say that it is a different division. Thanks HD for ripping us OFF!

It is sad to say that Home Depot is too big to be accountable and care about customer service. I will be dealing more with the local lumberyard/hardware outlets. I dread that thought of what I have in store for me with the five patio door I purchased from Home Depot - I guess that will be another review. I wish I had known that the Home Depot motto is "It is what it is." Please pay a little more and suffer a little inconvenience to spare yourself my experience.

I do considerable renovations for myself and others. You can guess who I will not recommend. I don't know what I would do if I saw someone looking at purchasing a HD window product - I will be tempted to share my experience like I wish someone had done with me. By the way, thanks Home Depot for the 15% off windows deal. I put that towards the new replacement of replacement windows.

I had to call several times, visit the store and repeatedly ask for the store manager. He seemed concerned but told me a couple of things. One that it is ok to have installed the incorrectly sized door and two the person who made the sale was not the best person and that I should talk to the "dispatcher". I had to ask who it was and how I could talk to them.

Eventually I got a name. Called her and it seemed like the response was genuine and she was all over how it will be fixed. However, the communication was still bad and I had to be the one repeatedly calling to find out what was going to happen and when we could eventually finish the project. I was promised that the door would be arriving on the 28th of July. And since then I have not been able to get a hold of HD. Well, I did get to talk to someone and she (not the original "dispatcher" this time) just said that the installers should be calling and it is not a HD problem at this point.

I feel that spending the time and money with HD to get this done has been a nightmare and the worst part is that HD does not seem to care that this is a bad experience rather just business as usual. I would appreciate some acknowledgement of the issue and some sign from HD that it does not take this as business as usual. I have a few other projects coming up and I would definitely not consider HD to be a vendor of choice for the projects - building materials or service at this time. Kitchen remodel, doors, windows, window treatments, floors and appliances are all due to be changed.

Even mentioning this does not seem to elicit any interest in the store personnel. They are only concerned about their "department" and who cares if the store does not get new business. While store sales and staff behave this way, I find it amusing that there are marketing folks on the store floor who keep wanting to engage me for many of the projects mentioned above. Overall it looks like HD needs to get its various groups together and focus on delivering value for the customer instead of making promises on the marketing and sales fronts and failing badly on the execution front. Does not make for a very happy experience.

Finally the correct door came in and was installed by a completely different crew (2 guys). They just stuffed whatever had been delivered. A few pieces that were delivered were left over unopened and the guys said they did not what do with them. One that caught my interest was a roll of weatherproofing tape about 4 inches wide. I guess I will find out what it is needed for a few years down the line.

The whole process was really about how terrible the communication was and how little HD seemed to want to handle any calls around this. Had to tweet and got an immediate response. That part seems to work. Any issues with HD - tweet, post on FB or other very public, highly visible social forums. They worry more about being known as bad than being bad.

In the end the store manager wanted to settle the complaint and asked what I wanted. I said a better experience and some way for HD to show that it cares. He again asked "How much?" I wanted my installation refunded as it was the part that took the longest time. Ended up getting a portion of it back. Win - I suppose. Too much hassle to deal with HD on the service. Products may be, but definitely not service. I stick to local owned service providers who can be reached easily now for all my projects.

They sent someone from Jeld Wen to check them out. I was told that the problem was the triple pane. Then he said it was moisture. Problem with that is the window is dry as a bone. Then he decided they would replace just the living room as it was scratched but that I would have to pay $500 + for installation as the installation warranty had also expired. Doesn't matter that it wasn't an installation problem. They were suppose to come out 3 times to install and as yet still no replacement. They changed the date without informing me, the installers couldn't lift it the 2nd time so they had to book two crews, the 3rd time the installer was sick. I am very unhappy about these windows and I recommend no one buys them, especially from Home Depot.

When I went looking for my undelivered door, 4 hours later the truck was here with the broken door. The delivery guy said he was told to deliver it right away even if it was already broken. I took a single half glass door over 1200 miles in the back of my caddy and didn't break it. How fragile is that?? I should be getting a door for free but nope keep paying for broken ones. Why they can't ship it to the local store and deliver it from there I don't know?? I don't have a cell phone this month because I used all my minutes looking for my broken door. Yes Home Depot gave me the number and told me to find it myself. Told once in awhile they break a door?

A week or so ago, the Home Depot rep came out and put some caulking at the top of my leaking window, told me that my siding is old and that's the problem. So now I must replace the siding. I regret acting on my desire to have windows that open and close with ease. It's strange that the old siding has caused leakage around the replaced window but none of the remaining Milgard windows leak.

This piece of material is approximately 20 ft.long. Seven months for something this minor. Very dissatisfied with this company that the new roof we just had installed was installed by others simply because dealing with the Depot was a joke and quite appalling to be honest. The managerial employees have really learned quite efficiently how to ignore the customer. Hopefully we will never have to deal with them again on this particular repair and we will certainly not hire them again for an install.

To date I still have not received the gift certificate even though I've have email contacts with the Installation Manager who said he would get the information for me right away from his boss and failed to follow through. I am disappointed on many levels first of all based on the integrity, Home Depot seems to lack, professionalism seems to no longer be of value either. I went all the way to the regional manager. She was the regional manager for Alaska Washington and Oregon and she never returned my call. I would say the fish rots from the head down.

The other disappointment is the lack of quality in the product - windows. I live in an area where the weather gets very cold and rainy. Surprise (not) my living room window fogged over about a week ago, it's December of 2015. The installation contractor wants to see it even though I sent him a picture. I told him it's no longer there. He said let him know the next time it happens he'll run up and look (lol). In my opinion think Home Depot puts its value in profit instead of the customer, a great disappointment. By the way have you ever measured the 2x6 planks of wood at Home Depot, they are 2x5.5 not 2x6. Hmmm what's that about.

By Tuesday, November 17, no one had called me. I called 1-877-526-2050 again and the person I spoke with told that the installation company, Arrow, had my paperwork and that I would receive a call to schedule the installation once the garage door opener was picked up from the distribution center. After another day or two went by and no one contacted me. I called 1-877-526-2050 for the third time. The person I spoke to told me that the model I ordered was discontinued. She said there was no estimate date for the stock to be replenished and my best bet was to visit my local Home Depot retail store to return my purchase, buy a garage door opener in-store and schedule the installation.

I went to gather my email receipt for my store visit, when I realized the receipt I received did not contain an order number, purchase dollar amount or purchase product detail. This receipt was sent from HomeDepotDoor@clopay.com. I went to homedepot.com and was unable to see this purchase in my online order history. However, I did see the $295 charge to my credit card. I went to the store. I visited my local home depot on Miller Road in Wilmington, Delaware on Sunday, November 22.

I went to the customer service desk where the attendant had me call the customer service number since I didn't have an itemized receipt. I called 1-877-526-2050 but the service center was closed. Eventually, the agent was able to find my order in the Home Depot system. While she was able to find my order, she could not complete the return. I was told to check back with her before I left the store.

From there, I went to the installation services desk. I found the Chamberlain opener that I wanted to purchase, but there were no extension kits in stock for a chain-drive opener. I was told not to worry; I could probably purchase the extension kit from the installer directly. Unfortunately, the salesperson could not figure out how to complete the purchase with installation. After almost an hour, I left empty handed.

On my way out, I stopped by the customer service desk where I was told that my return still hasn't been processed. I was told to call on Monday because the manager(?) was required to complete the return process. When I got home, I realized that I received another welcome email from the Home Depot. As usual, there were no order details in the order and I could not find any evidence of my order online. At this point, I was worried that I was charged twice.

I called my local Home Depot store on Tuesday, November 24. I spoke with ** who assured me that he had processed the return. I checked my credit card on Wednesday, and I was able to see that my purchase was refunded in full. I ended up purchasing a unit at my local Sears. The installation company called me on the next business day and I was able to schedule my installation a day after.

Home Depot really needs to fix these issues: 1. Home Depot shouldn't be selling items that are on backorder if they can't fulfill them. 2. If the item I purchased was backordered, Home Depot shouldn't have charged my credit card until the item was actually processed. 3. Someone should have called me within the quoted time period (3 days), especially since there was a problem with my order.

4. It should not have taken me three separate phone calls to figure out that there was an issue with my order. 5. Home Depot should have sent me an itemized receipt. 6. Home Depot shouldn't have sent me a welcome email for my unsuccessful in-store order. 7. Home Depot should provide online access to order history for purchases made through installation partners (http://hddcstore.clopay.com/shell.html).

8. I should have been able to request a refund over the phone, rather than losing an hour of my Sunday in the retail store. 9. Home Depot should stock stores with the corresponding extension kits for the garage openers that they (attempt to) sell. 10. Home Depot should make training and technology improvements to enable successful in-store purchases of openers + installation services. 11. Home Depot is still offering the same model opener online as of today, December 5. Will this terrible experience repeat for anyone who makes the bad decision to purchase a garage opener through Home Depot?

In August we got a call from the installer. There were some problems with the shapes and they needed to come back and re-measure the windows. That happened right away. They would probably be installing them in October. It is now 11/20 and we still are having trouble reaching anyone willing to take responsibility for the job. I want my windows but now I'm afraid if this is the response for a $13,000 order for 8 windows what will happen when there is a problem with those windows? Home Depot sucks!

It's now the following day at 11:00 am and still no one has returned my calls. Finally through customer service I get hold of the installation crew. They tell me they came, but no one answered the door and they tried calling. I checked the call log on my phone to find out when they called. It was 5:15 pm when they had arrived - well after dark. How were they supposed to work after dark in the November cold? I still can't get hold of a Home Depot installation manager, so I guess I'm out the $179 deposit I put down. I've spent thousands at Home Depot over the years, but no more. I'll be going to Lowe's instead.

Long story short. I still have my notes and emails to the store. To date, I can no longer lock my Security Door (1 year Warranty). I support Evergreen Window and Doors - they installed my Rear Door and Rear Security Door- 5 years ago and both doors are still working properly. Don't waste your money on Home Depot nice looking doors, if you want SECURITY. You get what you pay for!

I looked at the bottom of the door and sure enough you can see the inside and outside skins and the bottom filler board. Because it is an inside door, the inside is hollow. Now my inside doors aren't going to match. It's a Cheyenne Door HC PREB SLAB, $43.20.

I received the email the next week saying the item was in but for the price of $1,250.00. I called Home Depot and was told they have no record of it and I need to show them proof by photo. I took photos of the item the day I found it online but the price is missing on it. If it sold out online that means someone bought this item for the price I saw and I requested via email to investigate this in the fashion I recommended. And once again was told to show proof. Please help someone.

Original Review: Oct. 22, 2015

Don't buy a door here. Door took forever to get. Their installer was terrible. Door was not hung plumb and swings shut. He forced the deadbolt lock in crooked, scarring the door, and it did not work. I took it off and fixed it in minutes. He told the store parts were missing. Claimed the warranty wouldn't be valid unless he put a board on the outside bottom sticking way out past the threshold, not flush. Custom door manager was given pictures of the botched job and promised to take care of it. Has not responded to further emails from me.

After 2 trips to the store, I finally got my money back. Pathetic as it may sound, I had to make a 2nd trip to the store to get the balance of my return because the first customer service manager didn't know how to process the full return. Oddly enough, one of the credit receipts showed a cash refund of $18, but I was never given cash. The return was placed on my credit card. When I questioned this line item, I was told by 2 staff members that they couldn't explain the cash transaction either. The only consistency with my entire store experience is that service and basic levels of intelligence do not exist in this store.

On July 27, 2015 Home Depot again returned to install the screens however this time the hardware was not included with the installation package and the insulation had to be scheduled for yet another later time. On August 8 Home Depot again returned to finish the installation however this time the installer cut one of the screens during the installation leaving the installation still incomplete. Reluctantly we agreed to make the final payment with the promised $500 discount and Ron ** insisted that this would be handled as a service repair order. He said it would take about a week to order the new screen and to have it installed.

On August 15 having not heard from anyone at Home Depot I called Ron ** and asked him what was going on since we have heard nothing. He said he would look into it and call us back on Monday on the 17th. We never heard from him again or has anybody from Home Depot contacted us. In conclusion the project was not finished and the promises made by Ron ** have not been honored specifically the $100 gift card. After disputing the credit card charge of $5000+ we were contacted to finish the job. The job did get completed finally by the original installer.

Please note that the installer on all visits first requires him to sit on our toilet and empty his bowels and fowling our toilet. Don't you think he would go at home before he comes. Job is done and no sign of a gift card. Chase agreed to eat the 100 dollar gift and reduced the total by $100. Lesson learned: go to Lowe's. I will never do business with Home Depot again. Finally calls to corporate Home Depot were a waste of time. They just shrugged their shoulders and said "we don't know what to do." I really believe that. Go to Lowes.

Original Review: Sept. 1, 2015

So we went and sat down with one of their Window Experts, let's call him Joshua. I told Joshua that I had seen these retrofit windows by Milgard online. They are called Bar something windows and are specifically made for doing replacements on a stucco sided house with aluminum existing windows without having to bust out all the stucco. He told us he knew exactly what we needed and we proceeded to get down to the particulars. Dimensions, style, color, glass type, screens, etc. He showed us pictures of the moulding styles and we choose one. Brick Mould I think they called it.

During this process Joshua and I discussed the installation process and the fact that when I had seen the video online I was quite positive that I could do the install myself since it looked so easy. (I have some skills) So when we were done Joshua had us look over the dimensions and sign that these were proper and copasetic. We were told that it would take 4 to 6 weeks and they would be delivered to our home.

Fast forward almost 8 weeks later they finally are delivered and my wife sends me a picture saying the windows are here and I see nailing fins on them! I ask her to take more pictures close up since these look nothing like the Z-Bar windows from the videos and she does and my worst fears are confirmed - these are not the correct windows. I have her call the store to speak with someone about them and a MOD, let's call him Matt, says that all she has to do is cut the nailing fins off and they will install like the retrofit windows. REALLY?? My wife and I go to Home Depot when I get off work and speak with Matt directly and he tells me the same thing. I ask him to provide manufacturer's suggested methods of installation that clearly depict this process.

He tries, but is unable to get the files. Assures me he can do it tomorrow after speaking with the manufacturer directly. And at the same time says, "Well you signed the order so I don't think there is much we can do about it." You have got to be kidding me. How am I to know that your window expert input the wrong SKU code for the window(s) that I requested? I am contacted by another MOD, let's call him Ceaser, who tells me to go to the Milgard website and download the AAMA 2400-10 Standard Practice for Installation of Windows with a mounting Flange in Open Stud Frame construction. I of course had already been researching the net, speaking with the manufacturer and so on and knew this was not going to show the proper procedure. I asked Ceaser to speak with his store manager about getting us the proper windows like we had come into the store to buy. He says he will pass that information along.

I get a call back from the manufacturer and the rep tells me that the windows we were given are the wrong type for our application and that we should get Home Depot to make it right by exchanging them for the right windows. I then get a call from the store manager whom is out of town at the time, we will call him Johnny. He wants to hear the story since his corporate office has emailed him about my complaint. He listens and then asks if the manufacturer said they were going to give me new windows. I said "No, they did not say that." They said they would speak with the dealer, Home Depot, about making this right since the windows I was sold were incorrect for our application. Johnny goes on to say that most likely the manufacturer will not be able to follow thru with their promise of making it right. And repeats to a certain extent what MOD Matt said. We signed the order. AGAIN???

Let's be real. I trust in the professionalism and expertise of your designated representative to fill out the order correctly. Myself being the customer and not familiar with your SKU numbers and proper terminology would not be able to recognize that he did not give us the Z-Bar retrofit windows like we had requested. But in fact ordered us new construction type windows. Now the manager Johnny is only willing to exchange the windows as long as we agree to pay a restocking fee!! WTF Home Depot. It is quite apparent that you do not want me to shop at your stores anymore.

I ended up walking back up to the customer service desk and asking that person to send someone. We walked back to wait another 5-10 minutes. In the meantime two male customers were now looking at doors. When a male employee finally came up the center between the male customers and my mother and I, he looked to his right at us then to his left where the males were waiting and proceeded to wait on them FIRST!!!! When we finally had the employees attention I "called him out" on how he ignored us and went right to waiting on the men. The employee stated, "I didn't see you standing there." Obviously a lie, but I let it go at the time, asked my questions, said, "Thank you" and drove right over to Glenmont, NY and bought my door at Lowe's.

The installer had to reschedule the repair. Then on the day of the rescheduled repair, after we had rearranged our schedules to be home for the repair, the installer called to say he could only come at 4. 6:00 rolls around he still had not shown up. He did not have the courtesy to call us to tell us he would be late. When my Mom called him to ask why he hadn't shown up, he said he was busy with a job, and asked to come the next day. If we had known he couldn't complete the job today, we would have changed our plans accordingly -- instead my Mom wasted time waiting at home for him. I left a message with the installer's supervisor to complain about the no-show.

Then I called the installer to complain that my Mom waited an entire day for him to show up. The installer admitted he simply FORGOT about our appointment. It is very irresponsible to treat a service request, that was left open for two months and was only addressed after I complained, so lightly that you would just forgot the appointment. To his credit the installer came immediately and fixed the window. I felt the obligation to leave another message with his supervisor saying the installer handled the job but his performance was still unacceptable.

This was the worst part. The supervisor called me back and complained that I was calling him at 9:30 pm. I explained nowhere in my call did I tell the supervisor I needed an immediate call back. I was doing the courtesy of letting him know the job was done, in case he was not communicating with the installer. I was being blamed for making the courtesy of updating my complaint with new information. The supervisor was telling me it was inappropriate for me to call the number given to me by Home Depot to update him on a service request. I am profoundly troubled that my call was met with hostility.

What you actually get is: a) Two wooden framed polystyrene filled doors, individually veneered with primed galvanized sheet metal on each face of the doors. The side edges of the door are exposed wood. b) A door frame made out of wood, not steel. That being said, the door is very nice and was fairly easy to install. The hardest part installing it was making sure it stayed plumb as I cinched it down but was not. Overall I feel I got ripped off because I wanted, and expected a true steel door but it will have to do because I am not going to return it due its size. It will not fit in my Volkswagen.

We went out to look at the door and the color that we chose for the stain was the wrong color. All together we made a choice to get our money back. Very bad experience with Home Depot in Miamisburg Ohio. No one at Home Depot seem to care about customer satisfaction. We got our money back. We spent a lot of money with Home Depot in Miamisburg. We will not be returning to that store. No one in that store seems to care about customer satisfaction. My husband and I had spent over $40,000 in that store and to be treated like this total disrespect to the customer.

Two weeks went by and I happened to walk by the store and the clerk said "I'm glad you came by. The reason I asked you to come in was to make sure which door you wanted??" No one ever called me to come in and this happened twice. Then I called the store and they said I needed to pay my end of the price difference. I thought that they would tack in the bill so I paid over the phone. Then the clerk called me two days later and said that they needed money for the prices difference. I told him I already paid and sent a copy of my e-receipt. I was told they had problems with the system. I contacted Home Depot in Atlanta who assured me that they would be monitoring the issue.

When the door did arrive 3 weeks later they delivered a swing out door with a threshold that didn't match my setup. Ugghhhh. During this entire time I had a large tarp covering the back door to keep rain out because on the initial install they had to remove the back door and reinstall so I had a thin gap around the door. Keep in mind I'm trying to sell the house. A new door had to be ordered but it won't be installed till July 23, 2015. The only assistance I received from Corporate Customer Service in Atlanta was to inform me when the next install would take place which I was already informed. No offer to expedite the order was ever provided. The total time for install from start to finish will be 106 days so long as the doors that arrives is a correct fit. I did contact BBB just to have a record on file because I have no hope in Home Depot to do anything above and beyond.

All the materials and process information which was discussed in pre-install visit did not appear in contract. When the third party subcontractor showed up to install, the framing material was pressed particle board with a wood exterior grained profile which does not match the hardwood frame of the door, and nor was what was promised during pre-install. Essentially he was going to install a frame made of particle board and leave it unpainted on the cut edge where he would mount the storm door hinges saying I could paint it later. Anyone who has done framing mill work knows that untreated/painted wood or particle board will rot when exposed to moisture. The fix to this install would be me removing door and painting framing under hinges to prevent rot which defeats the purpose of having it installed in the first.

I made it clear during the pre-install of the hardwood desired and painting and told them to include cost in contract. I am and was willing to pay for it to be done right; not half butt. I will never do business with HOME DEPOT reference installation of anything because they are dishonest and have very low standards of quality! Shame on me for trusting what I was told and not going to store with my wife to see how it all changed in contract..... BEWARE of this bait and switch. Do no trust what they say!

My husband and I were never told we needed this built in step. It also measures the 2" compensation for the so called custom door. Because the door was already cut they could not do anything about this step. We paid $1,800 for both doors not knowing that we had paid extra for the custom feature. What a rip off! Unfortunately, this was only the beginning of our terrible experience. The pitch of the steel door was never correct from the first day. It swings closed by itself and I had to go through Home depot to have it serviced.

** is the door dept supervisor at The Bristol, Pa store. She is incredibly rude! I have called a number of times to have Exterior Images to come out to fix the pitch and the lock is very hard to turn (It was smooth at first). Also, the storm door does not latch. Finally the company came out to adjust and left a big mess outside. The problem still exists. We were told by the installer that any future problems should be directed to Home Depot. I have called every day this week. ** had called out and apparently she is the only one who can contact the installer for service.

I went into the store three days after leaving messages and ** was still not available. I finally spoke to her yesterday and she cut me off, yelled at me and told me she had already spoke to my husband. NOT TRUE! She spoke to my husband a few months ago, but not since I have been calling. I called back to the store and informed the rep that I no longer want to deal with **. Again, I was told that she is the only one in the whole store that can contact the company. I have tried to contact the company myself, but apparently that is a big no no. They never return the call. I need this door serviced again and too bad for me that I paid an extreme amount of money for a custom door I did not even need. They may be cheaper than local private companies, but you get what you pay for.

I scanned the net on my phone and 15 minutes later they brought up one set of doors. The CS rep asked me, "Are you sure you didn't pick up the other doors already?" I was starting to fume and said, "No, you guys called me yesterday afternoon." They went back and a while later they "found" the rest of the order because it was put in the wrong bin. Okay. Fine. Now I'm out of there. I loaded the doors and headed home. As I was unloading my order I noticed that the box holding two of the doors had a big cut in it from a razor knife. I opened up the box and one of the doors had a foot long cut in it. Since I was going to paint the door, I wasn't about to take it back and I resigned myself to repairing it. However, I took photos of it and went back to the store and asked to speak to a manager.

The manager was polite young man and I showed him the photos. He apologized and offered me $50 off my bill. I said fine. But considering the pain in the ** ordeal I already went through and the fact that I will have to spend my time and money to repair the door, $150 would have probably covered it. So I ask you, what kind of moron checks expensive special order doors by slicing into the box with a razor knife? Coincidentally, there is a Menards going in right next to HD. I concluded my conversation with the manager by saying, "I only have one word for you to think about -- Menards." He looked at me like I was nuts. When Menards opens I will be going there with all the other nuts with my business.

Since this was a factory assembled door if the frame is supposed to be caulked to the sill I think it should have been done as part of the assembly but all I want is to fix my door so I said if you've voided my warranty then sell me the parts but I was told they don't do that. So I asked why they sent the glass and was told it was a courtesy. I said what good is the glass if I can't fix the frame and was told if I didn't want or couldn't use the glass I should just throw it out but really what they're saying is I have to throw out the $3,000.00 door because your company is unwilling to either sell me the damaged pieces of the frame or give them to me under warranty. This is very unfair.

I sent them pictures via text per her request. I have left several messages and have never gotten any response text e-mail phone call or anything. I am amazed - Home depot can just blow it off on the Manufacturer and accept zero responsibility. I am more amazed however at Feather River door company. What a way to run a business and what horrible customer service.

The next day I called them again and left messages as well as called corporate customer care. Still no reply from anyone. The next day I left more messages with sales rep and corporate customer service. Nobody returned my calls. I finally called Pooler GA store and spoke with an assistant manager and asked for a return call. Nothing again. Thursday I did the same thing and got no response. Friday the same. Finally got a return call and it was basically insinuated I was the one at fault for not being home at 3 pm on Monday. At this point I felt I was due some compensation. I was told someone would call me back. After calling them back on Monday I was offered a very small discount and was basically told take it or leave it because it was all I was getting. I discussed the fact I was a repeat customer. They claimed that they had no record of this. I let them know I spent $6000.00 with previously. They kept telling me they had no record of it.

Not once did they ask if I had a different phone number or last name. I told them I would let them know. I then called corporate customer service again and had to leave several messages before a return call. I finally spoke with someone who actually took time to investigate and asked the right question. She immediately found my previous purchase. This whole ordeal has been going on now for almost 2 weeks. They are trying to blame me for not rescheduling the installer to come back out. I am not going to do this before I get a resolution to all my problems. The moral of this whole story is that once they get your deposit they treat you like you are not important. They don't care if they provide you with any customer service so if you are looking for any type of decent service - BEWARE!!! You will NOT get it.

On Monday I finally received a call, but not to schedule! They were actually asking for MORE MONEY!! Turns out, they made a mistake and didn't charge me for the right permit. They told me that I had a balance of almost $100!!! 10% of the price we had already paid!!!!! I refused to pay it, it was THEIR mistake! Never once did they say "this is our fault" so I demanded the fee to be written off. The woman that I talked to about that told me she would call me back and let me know the status of the permit.... NEVER CALLED ME BACK!!!

So now we are in a waiting game because the permit takes 7-10 days... and we were told our "in-stock" door would probably be installed last week!! Run far away from Home Depot!! They are very quick to come do all the measurements (to get your business) and then when they get your business they treat you like you don't matter! I wish the cancellation period was longer than 3 days, because I would have gone somewhere else!!

After 5 months of errors, I got a voicemail last night telling me blinds (extra mistake blinds that the installers returned) are ready to be picked up in the store. So now I'm apparently supposed to pick them up and install them myself after paying Home Depot for the service and repeating over and over that they are extras anyway. Long story short, I'm going somewhere else to finish the order and will never give Home Depot money again.

So we booked them and the day they were due to come, having a bad feeling about this fiasco, we called to confirm. They confirmed they were coming and then 1 hour later cancelled! So we were out a day off work, two if you count the measuring of the door. So when these people finally called back, and they were very difficult to get a hold of by the way, they scheduled us out another 3 weeks.

The installer finally came and took a very long time installing the door...he put it in essentially late dusk into dark. Once in we noticed it was dented (steel door). So then the next morning we notice there are no less than 4 dents in this door! We called the next day and complained. WE are still waiting now 4 weeks later. They stated when we called about the dented door, it would need to be reordered. Meanwhile I am way past due on the guarantee of the door which their contract states is 90 days from purchase -- that would have been October -- before there was any chance of a door ever showing up.

Now I have paid Home Depot back in July and still it is February 20th and I do not have my front door! Their customer service has never once apologized...their corporate offices have not returned my calls either. This company is too big for its britches. I will never purchase another item there again. I have lost now 4 days of work. They missed 1 measuring date, rescheduled, missed an installation date, rescheduled, and now I am going to have to take another day off work when the new door comes in. They should be paying me at this point. I need several other doors in my old house and I will be going directly to a residential door company. I am kicking myself for not going with them in the first place now. Their quotes were slightly higher. It would have been worth $2000 more in lost time and aggravation. Home Depot is a terrible company. Its employees do not care about customer service and their products are substandard.

On 2/6/15 I found the wrong parts were sent for the special EZ spring low headroom door. Clopay was again contacted after several dropped calls and hold times. They finally said it was apparent that I had been sent the wrong spring kit and they would send a new spring kit with priority UPS. On 2/13/15, I called them because I had not received the parts. After a 22 minute wait while they were looking into the problem they determined that the parts had not been shipped. They could not tell me when the parts would be shipped and said they would call me back. I have not received a call back. It has now been three weeks since I got the wrong order.

Home Depot in Rancho Mirage (Jose ** Operations Manager) has told me I need to talk to Clopay. Clopay (Cindy 1-800-225-6729) has told me she can't reach their shipping department to find out if the parts are available or when they will ship. I paid Home Depot for this order and believe I should have my money refunded and they should come out and pick up the door that is half assembled and missing parts. I should also be provided free of charge a new door that includes all parts. I have included my Home Depot order number in the box below. Home Depot was extremely rude and useless in dealing with this. I have left messages for the Operations Manager as well as going to the store to try and get help. He does not return phone calls (Jose ** 1 760 324 0100).

On to the door: Its appearance is beautiful. Unfortunately, it is smaller than a standard door (the original door) and the lockset is predrilled at 33" above floor (should be 36"). Measuring crew failed to account for size of the new door, lockset height, and slope of the existing sill, while the salesman did not make us aware of the size difference and lockset location difference.

In short, I could have done better and I don't do this for a living. Don't buy a door from these guys! Call your favorite carpenter, and have him/her measure to get the correct door, and then let them install it. I am now stuck with a marginal install of a cheap door. HD and their installers have permanently lost my business, and I will actively deter anyone I hear mention Home Depot installations from having them do the work.

We demanded our money back, but they refused since it was paid mostly with a gift card. They wanted to give us a store credit. I argued that it was not going to help me get a new door somewhere else and that I didn't need any other items from Home Depot. Finally our door arrived and it was installed with very shoddy work. They mismeasured the wood door facings and had to add a small piece at the bottom of one side. A three year old could have measured and cut better. After installing the doorknob and lockset, the installer "accidentally" put our extra set of keys in his pocket and drove off with them. We called him and he said he would mail them back to us, but 3 months later, we still don't have the extra keys -- I feel real safe! Their customer service sucks! They really don't care. It was very disappointing.

$1419.40 is what I paid, which included $392.00 labor. 1st he was rude when measuring then 3 weeks later I call to see why it's taking so long. My door has been sitting in the store. He calls as manager requested, makes appointment, NEVER SHOWS. I call back, "I'm so sorry, I'll have another guy call you." Okay so another man comes by with door, installs it, I signed. Oops again! After he leaves my dog is staring under the door. I looked. THERE IS ONE IN GAP UNDER DOOR! And that's with the sweep!!! I was horrified! He didn't notice this! I call back. "You signed ma'am" OMG! Angry, I demanded they make good on this... IT'S A CUSTOM DOOR! So that means that jerk measured wrong! And I PAID FOR IT! He came back, put a larger sweep, done. I got $100 credit. My neighbor said, "I bought my door there for $400. It fit no problem..." I am a stupid, gullible woman who will NEVER shop there again.

Today arrives (Mid-January) the new promised day of installation, lo and behold, the mom and pop operation HD is using had their old truck break down "apparently" and once again no door. IN ALMOST THREE MONTHS THIS STORE HAS NOT BEEN ABLE TO GET THIS RIGHT. We were the test door for replacement of doors for our 8 townhome community. Needless to say, NO ONE else will be using them. I have posted this review on every site I was able to find hoping other homeowners do not have to deal with this sub-standard second rate treatment.

I couldn't have a right-hand entry door since my security system has a switch that operates my alarm for the left-hand entry door. The double doors have been left-hand entry for almost 41 years and two sets of previous door replacements.

I personally went back into the Home Depot in Dickson City, PA and spoke to a manager named Guy who stated he would look into the matter. I expressed my displeasure with this situation. I told him that the door must be delivered and installed before the end of December and that I wanted my grandmother compensated for the terrible services and their losing her order. I also told him that in the original order there were to be FOUR keys delivered for the doors and that the lock for the back and front doors were to be the SAME so that we didn't have different keys for all the different doors in the house. The back door was not delivered/installed until December 26. It is has a different lock and only two keys were delivered with both the front and back door. I have made phone calls to the store and am STILL waiting for a reply back.

My grandmother paid for this order in FULL, was told and guaranteed at the time the order was placed that both doors would have the same lock and keys and that she would receive 4 keys for the doors. They "misplaced/lost" the back door, the locks are NOT the same and she received only two keys for the doors. She has caretakers and family members, thus the need for the extra keys. She is 96 yrs old and I do NOT want to have all different locks for the doors and confusing her as to which key goes to which door. That was the whole reason behind paying extra for the order stating same lock on both doors.

Not only were we inconvenienced (I live 2 hours away and have to travel back and forth), but we have had to make several phone calls, most of which have gone unanswered. Now we must pay an additional fee for a locksmith to come out to the residence and rekey the locks so that they are the same. This is totally unacceptable and I am not happy about the situation at all. I was told by Guy, a manager at the Dickson City, PA Home Depot to contact him after the rear door was installed to discuss some kind of compensation for her. As of 2:07 pm on January 2, 2015, I have not received a return phone call. I am completely unhappy with Home Depot, their service, their personnel and will NEVER deal with this company again. Had I known what an ordeal this would be, we definitely would have gone somewhere else with our business. I feel that she paid (a lot) for this order, she paid upfront for it and did not in anyway receive acceptable service.

I would like the front and rear storm doors that were purchased from Home Depot rekeyed so that they have the SAME lock, as ordered and paid for. I would like a refund given to my grandmother for the unacceptable service that she has received after paying upfront for an order placed, lost and not delivered as promised. I do not expect a full refund, however, the service was totally unacceptable. What she received is NOT what she ordered, they "misplaced/lost" the entire one door and then had to RE-ORDER one for her. That door was not delivered/installed until the END of December and again, we will be incurring extra cost to have the doors rekeyed by a locksmith because Home Depot failed to deliver as promised and paid for.

Three weeks later I took off of work and anxiously awaited the arrival of my door. I tipped the delivery guys $20 to carry the package into the apt. When I unwrapped the door, I noticed that it was a SLAB and not pre-hung. No holes, no frame, just an unfinished slab of wood. Now I was pissed. I called customer service another 4 times trying to arrange a return, coordinate with the shippers, etc. I was promised a gift card for my troubles which never arrived. I was promised a phone call from the shippers which I never received. The whole ordeal was ridiculous. In the end I kept the door and had my contractor finish and install it for another $500. To top it all off, after I called YET AGAIN to make sure that no one picked up the door (since it was now hanging in my bedroom), guess what? That right. The shippers arrived one freezing Saturday morning because no one told them that the return was cancelled. Truly unbelievable.

We had the initial meeting with our sales rep. on November 12th and we committed to replace all of our windows and a slider. He actually talked us out of replacing both of our doors and gave us great advice on a less expensive way to have them replaced. We got the follow-up call for the final measure a few days later and they were there on time, were professional and were in and out in little time.

The windows arrived and were installed on December 12th. The crew that showed up was friendly, professional and went above and beyond to make sure all of the windows and the patio door were installed properly. We sit here on a cold, windy night and we don't feel a bit air leakage. The noise of passing traffic is greatly reduced and to say we are pleased is an understatement. Fantastic experience start to finish and I would recommend our sales rep and install crew to anyone looking for window replacement.

I will be pursuing this matter legally. That sales rep promised many things. When I made my complaints that customer service/satisfaction dept sent a Fedex letter saying they were not fixing anything and that they were not refunding the overcharge; and had the nerve to be sending me a survey for me to complete on how I had been serviced. They need to stop ** on people.

When ordering the original windows, I tried to order all casements, but the salesman, Josh ** claimed that the double hung windows were just as good as casements and that I could not afford the casement upgrade & basically ordered the double hung windows. I tried to change the order when the contractor came to do the final measurements, but he also claimed the double hung windows were just as good as the casements. Hands down the casements are 100% better quality and Do Not leak cold air. I have been taken and have wasted $6,100 dollars.

The contractor is only coming to install window sashes that have crooked grids in them, not checking on cold air. Do not buy Simonton replacements, they claim 100% customer satisfaction and 100% quality. Home Depot and Simonton Windows are not backing up their guarantee any promises. Now I am stuck with windows leaking cold air and losing $6,100. I asked to replace the 5 double hung with casements and I would be willing to pay the difference in window upgrade, but service manager from Simonton just said no way.

Since then he has never followed up on our installation which is yet to have happened. Our Home Depot installer was not available as scheduled (October 31, 2014) because he had to take his children "Trick & Treating". Home Depot is more trick than treat. Avoid them like the plague. And if in the Northern Suburbs of Illinois make sure Jeff ** doesn't enter you door.

1. The seller promised us 24 months to pay for the windows. After I signed the contract, HD financial gave us twelve months to pay almost nine thousand dollars for 13 windows. It was a sales person's mistake and that was not corrected until I made several calls and finally talked to a financial Supervisor. If it was left to Home Depot sales person nothing could be done because they want to sell no matter what and they do not care. Home Depot should not let this to happen to anybody.

2. The HD sales person does not want to do anything after the sale and incomplete installation because he is the sales person. They want to sell and that is it. I find that out through the windows installer. Everything is left to the customer. The seller even dare to say, "You are dealing with HD. They are not going to leave you hanging." B.S.

3. The Seller promised us 1/8 of an inch on either side of the window. The windows have at least 1 inch on the outside and in at least one window a hole of the same size because the caulk did not held on the top of the windows outside corner. Is that what the seller and installer call a completed window installation? Come on, give me a break. This is not all. Wait until I tell you what else the windows installer did.

4. Sales person left us without our wired security and alarm system because he assured us that they could leave the wires out on the windows and that was not true. After the installer came with the windows we find out that no holes for the sensors could be drill on the window because it will void the guarantee on the windows. This should not be allowed by Home Depot. Do not trust Home Depot sellers.

In our case, the window installer:

1. Refused to install the plastic cups that cover the screws used to hold the window frame and damaged the screw holes using the wrong tool to power drive the screws in the windows frame. The installers were in my house when I contacted the Home Depot seller and I send him pictures of the damages. He said that he forwarded these pictures to Home Depot. At this point I do not believe anything from the Seller.

2. The windows installer installed screws off the windows frames screw holes. The installer made screws holes where they do not suppose to be placed and he refused to cover them so they could not be seen. Those screws should not be placed there nor go there. Did he mess up my windows guarantee? Who is responsible? Home Depot is responsible because they send the wrong seller and installer. However, if I have to take all of them to court I will. I may have no other choice because there is more and is worst.

3. The windows installer installed at least two manufactured damaged windows. One window cannot be open from one side and another one has heavy manufactured damage on the inside. The damage looks horrible. New windows should not be installed with that window. What is Home Depot doing, nothing?

4. All the windows on the outside have at least one inch opening on the top of the window and on the sides of the windows. The holes around the outside of the windows are filled with caulk and covered with a plastic stripe. In some areas there is a hole because neither the caulk nor the stripe could stand due to the size of the size of the hole. Home Depot should train these subcontractors in how to install each window correctly; otherwise, they are going to do whatever they want and the one who will suffer the consequences is Home Depot.

4. He installed paint stained and manufactured damaged screens on the windows. This should not be done on an almost 9 thousand dollars job. What is wrong with Home Depot and these people?

Regarding conventional and non-conventional windows installation the following is true. The Home Depot removal and installation of the windows are not the standard installation of windows. The standard installation of windows is done by removing everything around the window frame. The window is placed on the frame of the window. The window is secured and nailed to the frame of the window from the outside. The measurements of the window are exact and do not leave any one inch holes around the windows frame and the windows installer do everything. The HD removal and installation of windows is different.

The HD non standard removal and installation of windows consists on removing the windows by breaking the old windows glass with a glass cutter, breaking the frame of the window with two pry bars, a piece of wood and spit fire on the frame to weaken aluminum windows. This unconventional way of removing windows causes a lot of damage around the inside and out of the windows frame. The fire will set your fire alarms for sure. The worst thing is that the installer leaves a lot of damage and does not do anything to remediate the damage. He caused that damage to somebody's home. What is Home Depot doing, nothing?

Besides that the buyer has to prepare the site for the installers by removing all the things around the windows so they can work around. That is a lot of work for a so expensive job. The installers do not remove anything except the trash and the aluminum that they collect to sell it on the market for extra money. Even though the installers remove the trash and the aluminum, they do not remove everything and leave a lot of dirt. What is Home Depot doing, nothing? Home Depot does nothing and everything is delayed until God knows when if any is done by HD.

Home Depot is good to sell and charge but not to take care of its customers needs and demands. Home Depot should get out of the financing and installation business because they are not good at it. Home Depot reputation and customer trust is going down like an airplane to crash with no way back. Home Depot competitors will love to see that.

Right now all of the above is pending and I do not see anything good about it. I feel without a hope on all pending wrong. However, there is one good thing. That good thing is that the double glass windows filled with gas reduced the outside highway noise 25 percent or more. The rest is an expensive history that I do not wish to anybody unless you have a lot of money to possibly claim in court because Home Depot and other somewhat uncaring and irresponsible people.

The installers didn't take care with getting the old windows out as there are marks in the stucco surrounding the window opening. They used a caulk to seal on the outside which attracted a lot of dirt and looked awful. One window was not as we ordered and had to be reordered and that took another 2 weeks to come in. The lock on another window soon broke and we waited at least a month to get that replaced. There is also a lot of dirt coming in which settles on the parts where the windows open; sales consultant told us the Anderson windows were made so that no dirt would be able to come through. Also, window screens look odd because they aren't a proper fit and looks like they were shoved in to be made to fit.

I wrote letters to corporate office of my complaints and the HD manager for Arizona and NM came to see the job. He stated the job was done well and that he didn't want to give us our requested 30% discount because there was no major damage that would warrant that much of a discount according to his past experiences of HD jobs. He stated he could give us 15% discount and he wrote up a contract to have the caulk cleaned and trimming corrected and marks in the stucco filled in. To date, about 6 months later, I am still waiting on the job to be 100% completed and I'm having to pay for windows and window installation process that cause so much stress and frustration.

Issue number two. The second set finally arrived and my husband went on October 9th and arranged for the doors to be delivered October 11th. October 10th, I worked from home (which I rarely do on a Friday) and was on a business call when my other phone started ringing at the same time there was knocking on my door. We live in a condo and need to arrange for elevators and there was huge confusion because HD was downstairs with the doors. After apologizing to my client, I had to go down and settle everything -- only to find out there was only one set of doors. So not only did they deliver on the wrong day, they didn't even send the full order. I contacted HD and because now everything was out of whack, arranged for the second set to be delivered later that day.

Issue number 3. Second set was delivered by ONE person which meant the Security Guard of our building kindly helped the delivery man bring up the doors. Technically he should not have done that. But anyway, second set of doors came and they were damaged. My husband and I then went straight to HD and spoke to two very accommodating HD staff who refunded our delivery charge and arranged for the doors to be picked up the next day at which time we would get a refund for the doors and a new order would be placed at a discounted price.

Issue number 4 -- the next day came and it was one young man to pick up what was a heavy set of doors. He was not able to so my husband helped him. And proceeded to pull his back out. Again, technically he should not have helped but then we would have been stuck holding onto damaged doors, contact HD AGAIN and arrange for ANOTHER pickup. We live in a condo -- we don't have the space to just have these doors sitting around. In any event, we now have an injured back and no doors. Contacted HD and told what had happened. Was told the manager started at Noon (it was only approx. 10:15 am) and that he would call us back at approx. 2 pm which would allow us time for the physio session which we had to go to immediately since my husband was in pain.

Issue number 5 - 2:45 pm I had to contact the manager at HD who was only rude and obnoxious and in no way helpful. At this point, I am very angry and frustrated by the horrible experience and service. I told him I wanted HD to pay for my husband's physio and to cancel the order. Apparently HD's insurance company will be contacting us -- I'm not going to hold my breath on that. From start to finish, the experience was horrific -- I will not be shopping at HD in the future.

I've emailed and left messages requesting a call back to find out the status of the refund to be credited back to my account. And the only time I hear from her is when I follow up with the BBB in regards my complaint, had to canceled summer vacations, loss of income since I had to take days off from work so I can be available the 7 different times they came to measure the same windows. Finally reached a settlement and 6 weeks later I'm still for my account to be credited.

Is the nightmare that never ends, the only time I hear from ** is she gets a follow up from BBB, I'll get a lame email requesting time, yet I've requested a call back from her manager, I've emailed the CEO and get nowhere. I'm now requesting a full credit on my account, we are now been bully by ** requesting to not contact BBB since they are aware of the issue but need more time to work on it.

Consumers please be aware that dealing with Home Depot is the nightmare that never ends. The only thing they'll get right is the billing and when it comes to refunding your $$$$ tell drag the feet. Home Depot has no respect or appreciation for their customers and the only thing they are committed to is taking your money and not caring to complete the job or refund $$$ when credit to you is due.

I thought I was finally done until HD reminded me that I needed to get the City building inspection as they had taken out a building permit. Guess what? The inspection failed. We are now going into Oct. and HD has refused to resolve this issue. I am waiting for the City who says they contacted HD with no answer yet. I have once again stopped payment thru the Dispute Dept. Do yourself a huge favor and learn from me and others - don't patronize HD. They are unreliable and could care less. Their credit card carrier pays the local store so the local store has nothing on the line. My next step will be to sue in court and contact news media and internet resources. HD - you suck!

Keley from Home Solutions (contractors called) and I told them what happened. She would check and get back to me. Another week went by and I was told they would come out and patch it. I told her I didn't want it just patched since I just bought a new door at almost $500. If I had my old door, that wouldn't be a problem. She said she'd check further. Another week wait..when I talked to her, she scheduled an appt for them to come back out. I asked a couple times what they were going to do..and she said patch it. I told her I didn't want it patched...she'd check further. A different contractor came out and when I told him I didn't want it patched. He looked at it, took pictures and told me "he wasn't sure why the installer didn't use longer screws, there are 2 sizes that come in the box". I never heard back from Keley. I left several messages over the next few weeks.

I had the store mgrs email from a satisfaction card so I emailed her and told her my problem and how bad customer service is at that store. No reply. I went into the store and talked to an 'acting manager'. He said "they could always say the wind caught the door and that they did come out and install it as directed". I could not believe he said that. He said he'd check and I never heard from him. I worked for Home Depot (Arvada) for a year ending in June, so I was told by their customer service to talk to the Service Manager. I talked to him and never heard back from him either. So now everyone was ignoring me.

I called last week and talked to talk to the Service Mgr and got someone new. She said someone put in the computer my problem was solved and closed. Nice! She said she'd call River Feather door and ask about a jam. She called back to say "they don't have just a jam and Home Solutions is unwilling to pay for a new door when it can be patched". I told her I don't know how it can be patched without looking like it's patched! She said I could email her pictures pictures and she'll talk to them tomorrow. She called me back to tell me that Home Solutions said the wind caught my door and ripped it out of the door jam and the short screws they use are standard. The only way I can get it fixed it to have them come out and patch it. So now they are calling me a liar.

I'm sorry this review is really long. This has been such a pain to deal with since June. Home Depot won't take any responsibility with their contractors and you can only use the store you initially used. I was planning to remodel my kitchen, but if they can't get a simple door right - there's no way I'm trusting them with anything more expensive. All I can do is warn others! I won't shop at the Westminster, CO Home Depot again! !...and may change to Lowes entirely.

The other thing that really bothered me was the glass itself. Inside the glass was a metal strip that bordered all around the entire edge glass. It seems to hold the double pane glass apart. But it is visually intrusive. It also looked a bit like a long row of flexible staples around the entire inside of the glass. It then buckled up slightly where the two pieces of metal met at the bottom of the glass. It's hard to explain, but I looked at many other doors (including my rear-of-the-house exterior door) and almost every door I've seen does indeed have a silvery metal strip, but it's barely noticeable. Feather River's doors (the metal border inside the glass) immediately stands out. And since it's an entry door, everyone who comes to the front door would see it as well. It actually looks like a manufacturing defect, but Feather River apparently manufactures all their doors this way. It looks cheap. And if condensation actually gets inside of the glass, it may even rust.

I immediately contacted Home Depot. They asked for photos to be emailed to them so they could send them to the manufacturer. I sent 12 photos. And Feather River did ultimately take back the door. I was glad of that, but it had to be done quickly. Within 48 hours. I tried to rationalize keeping the door, but once it's installed your stuck with it. So for others reading this review, if you're not happy, say something. And do it quickly. I realize it's a pain in the neck to have the door picked up and start all over again, but again, once the door is installed, you're stuck with it!!!

I would recommend staying away from Feather River doors. Poor quality control. A less than adequate manufacturing process. Jeld-Wen seems to make a better door; I'm also looking into Steve's & Sons doors (both sold through Home Depot). If possible, you may even want to call the manufacturers directly. Home Depot salespeople don't know always the doors that well. Sometimes Home Depot salespeople haven't even seen the doors! Fortunately, Home Depot has stood behind me as a customer. I appreciate that. But they should probably consider not selling Feather River doors since most of the complaints here are from Home Depot customers who purchased Feather River doors.

I would have to go online to contact customer service and get help as CUSTOMER SERVICE IS THEIR FIRST PRIORITY. I contacted customer service who said they would contact the vendor and said the parts should arrive within the next seven to ten days. WELL, eighteen days later, no parts. I contacted customer service by phone and a nice lady named Jasmine helped me in saying the request has been sent to the vendor and there is no delivery date scheduled. So here I sit with a gaping hole in my garage, I can't return the door to Home Depot, because I didn't buy it from them. I have no clue as to who the vendor is and I still don't have the parts. Winter is coming soon and I'm starting to worry. Get the picture as to why I'm not happy? Oh, I didn't know I could add pictures, or I would put up pictures of my new plywood garage door from Home Depot.

On the 7th day, I went in to Home Depot to get this situation resolved. I was then told by ** that the door had to be special ordered. He blamed the delay on computer problems and trouble contacting the installation contractors. I was told the door would arrive on Sept. 1st, and that someone would call me to schedule the installation. Of course, no one called. I called HD on Sept. 2nd and spoke with ** again. I reminded him that I had been waiting almost a full month for a simple storm door installation. He said he would have someone call me in the morning. I don't want to tell HD how to run their door department, but anything would be better from the way it is being handled right now. No one seems to know anything over there, and the inconvenience to the customer is really eroding any good will I used to have for a store where I have done thousands of dollars’ worth of business throughout the years. Tomorrow I go to Lowe’s, and if they can get my door on this week, I will cancel with HD and their non-customer service crew!

Because of 6 hours delay, installers were not able to finish the job in 1 day (as was promised and emphasized by Home Depot sales person and Job manager). I had to reschedule my plans in order to accommodate for them to come back next day. Again, they came 1.1/2 hours late from the set time. Took additional 2 days and a form of blackmail (not sending them signed job completion form) to have them remove old windows and garbage. (Removal was guaranteed by the sales person). I am not an expert, but windows looked to be at least 1.5-2 inches short on the sides, so they had to use molding and foam to fill in the gaps.

I would have preferred it to be more accurate. I had no choice, but accept it, since my old windows were already removed, before I noticed it. It took 2 people to measure the size of my windows prior to the order, and they still didn't get it right. Installers did not cover all the work area, the floors to protect. Took me additional 2 days to clean after them. As I told job supervisor, this was the first and the last time I used Home Depot for my home improvement project.

At this point, we have an expensive door we cannot use and Home Depot refuses to take any responsibility at all for their screw up. The salesperson's position is that we never mentioned the door needed to be prehung with casing which is absolutely untrue. I'm pretty sure we have a better memory of exactly what we ordered a month ago than the floor salesperson does. They are happy to place another order for us as long as we pay for it. Their unwillingness to admit their mistake and place the correct order for us is really unbelievable to me. Their customer service is horrible and we won't ever do business with them again.

The damages done by the 1st group was widespread and extensive. After several delays and employee turnovers some 2 years went by and they then determined that it was beyond their skill set to repair and needed to make a Claim with their insurance to get this paid for and repaired. It has now been 4 years and a Insurance woman form Sedgewick who was Rude and pushy told me how it is going to be! I went along with the procedure, questioned a couple of items on the list that the local adjuster wrote about the take offs. The claims Examiner has been less than a quality representative to the consumer and Home Depot, be aware that The Home Depot is all about making the sale and Not about making it RIGHT!!!

The Insurance company is all about beating down the Customer and Not making them WHOLE as is its Function and Purpose. I have bent over backwards to try and work this out with them and it is one excuse after the next with No resolution. May the Buyer beware on any installed services from the Home Depot as I am living Proof of a Bastardized install and a lack of financial responsibility to make it Right by The Home Depot!!!!

I contacted Home Depot and Feather River and sent in pictures. They offered to credit me 10% or replace the slaps. I unfortunately chose to have them replaced. The replacement was done by Home Depot, I thought, but now I am told that it was done by a company that handles the warranty inspections UTS. I noticed that my doors wouldn't stay locked and thinking nothing of it I adjusted the keeper on the lock and got it to stay locked. This was my second error. Because I kept looking and I could see the outside between my doors and they never seemed fully closed.

After suffering through this horrible winter and feeling the air just flowing in from the outside I put a request into the Customer Service Department to have someone check the doors. A representative from UTS came out and told us that the installation was out by 1/4" on the side of the stationary door and there was a bump in the threshold of the operating door which is why my sweepers kept having to be replaced. And he also said the operating door was bowed by 1/8".

Feather River now says that there is an installation problem so the warranty on the doors is voided. When I asked why the person that installed the new slabs, by the way he dropped the operating door during the installation, I was told he was there to install them not inspect them. I have now hired an independent contractor to inspect the doors and correct them if needed. I am also going to post this on every blog site so I can to warn other unsuspecting consumers of this shoddy product. It looks good but is not good quality.

With our complaints, the salesman decided to give us a discount. We made our final payment and then two months later received a call about our outstanding bill. Turns out the salesman was fired and did not close all of the accounts because off all the reordering. Because of this, we had an extra sales ticket that was never finalized. While arguing about this, the manager said he wasn't going to install the glass door that had been installed months prior. They didn't even know they installed everything. I will never go through Home Depot for installation ever again, and would recommend that no one else does either.

However, around mid-day of the installation, it was clear that the men who were installing the front door did not know how to install the doors. One of the men on the job reported to us that he had not installed many double doors before and he was not sure how he was going to make this work. The installers were at my home for approximately 10 hours and the doors were not installed correctly nor were they completed. The doors were not centered, the bore hole for the lock was notched out, and noticeably patched and stained. The wood frame around the door was cracked, the door did not close evenly and there were gaps. There were other problems with the framing and they put caulking around the door to make up for the gaps that is 3 inches deep and 2 inches in width. The caulking around the door is still wet and it has been 6 months.

Can any of you imagine what that looks like? Furthermore, they left the front door unsafe and unfinished by leaving the metal threshold unsupported. We actually had to take time ourselves on Saturday morning to go into Home Depot with the pictures and show them what we had to deal with. Additionally, they cut a 2x4 for us to put under the metal threshold temporarily for support.

After complaining about all of these items sending pictures to Home Depot their solution two weeks later was to send out a contractor at 6pm on a weeknight. He showed up at 7pm with alcohol on his breath and he said he could not fix the problem of the unsightly 2x4 because Home Depot did not give him the parts to fix it. Till this day, the 2x4 remains under my threshold to support the metal step.

I believe the Installation contractor and Customer service Specialist, from the Temecula store are responsible for most of the miscommunications and mishandling of the situations. The right hand never seems to know what the left hand is doing making for a pretty dysfunctional and chaotic situation. I have also had a great deal of contact with the Temecula Store Manager. This has been to date one of the most frustrating and mishandled experiences I have ever encountered with a retail store. They have made me jump through hoops, pay me lip service and been out to my home in teams to inspect the job before they came to any decisions about how this whole matter was going to be resolved.

The first resolution was to order a new door which was installed in September 27, 2013. That installation did not go well either because the materials again showed up damaged, the door jamb was not able to be installed because it was cracked on both sides. The resolution to this was to order a new door jamb and leave the existing doors and that solution was tried this past weekend, 11/23/13, and the installer could not install the door jamb or any other parts because it was cracked and the stain did not match the color of the door.

I have been working with Home Depot on this problem since the day of the first installation and it is now 6 months later and the door has yet to be installed to my satisfaction. The door has either arrived damaged or been damaged at the time of installation. As you might expect, this has taken a lot of time on my part, days off work and times when the installers did not even bother to show up. Furthermore, at those times of not even showing up, no one from Home Depot even bothered to call. I have had to make my home available to Home Depot personnel to inspect the shoddy job that was done and then again to decide what they were going to do about the front door. At multiple times between 6-7 people would show up at my home.

I have all of the pictures of this job and they can speak for the craftsmanship of Home Depot and their vendors. At this time the door remains the same as it was at the time of the first installation except for a few new additions, door hardware to cover up the mistakes of the bore hole from poor milling. I feel this situation has been grossly mismanaged by all of the Temecula Home Depot staff. I know that Home Depot tried to make this right by offering me payment on the front door and had me sign a contract not to litigate this situation but they also agreed verbally in front of witnesses and emails to install the door to my satisfaction and make it look like it is supposed to look.

At this time after the last install which did not happen they are back to the drawing board on what to do and I am left with an incomplete disastrous front door. The solution I am looking for is a new front door that is not damaged and looks like it is supposed to look. I look forward to the day when Home Depot and its vendors can provide me with a satisfactory outcome. However, I am really skeptical about Home Depot's ability to take responsibility for this situation and provide the customer with a good product. As of today, I have contacted the CEO of Home Depot by phone and email and still I have not received any good news about my front door. I would not recommend Home Depot to anyone for doors based on their poor performance in choice of vendors and customer service.

They sent out two men that only knew probably 20 words of English. We also paid to have them rip out the carpet and haul it away (we ended up ripping out three rooms due to a bad odor). So basically we saved them time and still paid for the work they didn't do. Then the men left our house and sat in their car for an hour not telling us what the problem was. An hour later their manager called my husband and told him that they needed to level the flooring and it'd be a cost of $750. Unhappy but with no other choice, we had to go with it. The $750 job consisted of three spots no bigger than a basketball needing to be sanded which took about 30 minutes.

They finished the flooring on the downstairs and we then realized that the Home Depot ordered us the wrong size quarter round (in the picture). The next day we were told they'd be back at 8 AM. 8:30 came and they finally arrived. After moving the furniture and ripping out the carpet, they went back outside and sat in their car for two hours this time without a word again. A call came from my husband telling me that either we pay another $750 for leveling or they will not finish the job. My husband called the flooring installers and the actual store. He talked to a manager named ** at the Bartlett store that basically telling him that she really didn't care and it's not their problem, you either pay or they leave.

Since they sat in their car for two hours and were rude she did knock off $300, NOT THAT IT MADE ANY DIFFERENCE. We then later that day went into Home Depot seeking help and ended up having to talk to ** again. She walked up with a smirk on her face ready to tell us she didn't care at all and we're wasting our time. We stood there and spoke with her but it really was pointless because she had the rudest attitude out of everyone. We were just about to spend $12,000 on windows with Home Depot but never again will we give them any of our business. The employees and installers are rude and the managers are inconsiderate and unhelping. I would never recommend the Home Depot to anyone not even my worst enemy.

My windows are still not right. The project mgr. said she thought that when they requested a reorder for tempered windows (which the state requires), it was in error. Why would they order if they did not need them? Really, how dumb do you have to be to be a project mgr with this company? I have been lied to about when and what was going to be done every step of the way. What is the worst thing besides the above is the minute they got their last payment, they did not care that my siding was falling off and was beyond rigged.

I could have done a better job myself, not knowing a thing. No matter who I call, I never get a return call. The project mgr has the nerve to set up appointment times without asking if I am available. Then she sends an email (which I told her I do not check regularly). Let me tell you that is just great customer service!!!! I have a rock house and when they took out my old windows, they did not bother to even cover my floors so I had rock throughout my house. They did not bother cleaning up the mess. I was finding rocks for days. I do not care how old my carpet was, it still should have be covered. They did not even put mortar where the rocks were knocked out; they caulked it. I had never seen such trash in my life. They had to come back a second time to fix it and still did not get it right. Finally someone from my state was sent out. Trust me, if they are sending someone who lives in another state to do your work, Fight it. These guys did not care about anything but getting back to their state.

The siding guys were from the same state but they had the nerve to put up a horseshoe thing and played horseshoes when I left. They changed my house from what it looked like when they started. Why would anyone take it upon themselves to not follow the color scheme that was there for them to follow? I paid to have my home wrapped and once the siding started falling off, I found that they did not do this either. It really is too bad that they messed up things so bad because I really liked my siding but now I am beginning to think this was the dumbest thing I ever did in my life.

I am not an angry person, but for over 5 months, it seems that is all I am and I do not like it. I am not putting up with any more from this company. I would just like my money back and I would hire someone to do this job right. There are not enough words that I could use to say that it appears they tell everyone the same lie when the job is done horrible and that 99% should be for the unhappy consumers and not the happy ones. I have always gone to Home Depot but I will NEVER spend another cent there. The only person on this entire project I can say a nice word about would be the salesman but let's face it, he made one heck of a good commission on the amount I spent. Too bad everything he told me ended up to be a lie also.

I have no idea if anyone has sued and won or even lost but I can honestly say that at this point they will be dealing with my attorney because no way should anyone ever have to go through this for any length of time but 8 months is pathetic.

He said the house would be more comfortable, which it is: so much more comfortable, because the windows really block the heat from the sun. He said our house would look better and the wraps around the windows really made it look better. He told us the installers are sub-contracted but dedicated installers, which meant they use the same crews for all their jobs.

I'm really sorry to hear all of your stories about unprofessional sales people and everything else, but I had a great experience with Home Depot so much so I'm having a $3,000 entry door installed in a couple weeks and that won't be an easy task.

The installation crew was very polite, experienced and did a great job. So far, no issues. Two problems arise at the installation day: one broken glass on one of the largest windows of the house and one undersized window for the restroom which I ended up having a bulky frame and a smaller glass area. The installer said that the glass was already reordered and that it would take about 10 days to be installed. I called my vendor the same day and I was instructed to let them install the restroom window and that he would take care of the rest. He said, "We are here for you." But I don't know if he was talking to someone else in his store because so far, I have to call them to get false promises. So far, the window replacement is already in the store and nobody called me to schedule the installation. The undersized window, I never heard anything back.

The promised Gift Card, not even a smell of it. The screen of the largest window had the screen tab broken on the first time we were going to remove it. To finish it up, they still owe me money because they charged me for a steel frame removal of a window which had wood frame. I called the vendor and project manager directly. They responded right away saying that they will get in contact with me to have the problem solved but they never get in contact. Horrible customer service. This is not what I was expecting from Home Depot; that's why we chose it. I should have taken more serious the other reviews. They do promise everything until they get your money. After that, good luck to have the warranty and the good service that they give you the impression.

I spoke with manager after this. I continued to get the story that the doors would be in the next day until Wed when I had had it and told the manager he needed to assign someone to track down my doors and report back to me daily until I have them. I received a call back from a gentleman who was going to own this. The next story was that the doors were sent from Portland to Pennsylvania and were now in Ohio and would be in by the end of the week. I received a call on Thursday telling me there was no good news. The doors were in PA, had been shipped on the wrong truck and they had to go through a tracer process to locate them. They were now expected a week from today.

By this time, my contractor is done with everything he can do. I told Home Depot this is not acceptable. There's nothing they can do. At this point, I asked for Feather River's number and contact name. The contact person there would not speak to me on Friday. I asked the rep to find a way to rush the doors to me. She said she would send an email and call me back. It's now end of day the following Monday and I've received no call back. I'm so irritated, upset and disappointed in Home Depot's total lack of customer service or even a shred of caring about their customer. If I do ever get the doors, I hate to think what shape they'll be in after seeing some other posts.

We used a leveler multiple times to make sure everything was straight but regardless, we had a slight gap! I called Feather River to report this mess of a door, and after sending over 10 pictures and contacting them regularly, we received a response a week later saying "The manager reviewed your concern. However, that is how those doors come." Ohhh... That's right because a crooked, cheaply-made door is exactly what I paid for. I expressed my concern of the gap to the young lady and even pointed it out using the pictures I had sent. She responded with "I see what you mean, I am going to let the manager know, and someone will contact you."

Finally today 3/12/13, I got a phone call from a woman stating that my concern was reviewed and again "that is how those doors come." We are left with a cheaply made door that has to be fixed up by our carpenter to look decent. We weren't asking for our money back; we just wanted a door that was acceptable and that looked decent. Spare yourself the time, the trouble, the bad mood, and the money & look for another company who values a customer's investment in their door and concerns.

Then 10 days or so later, we found voice message telling us he would be coming a 3pm Saturday. Note here that he never bothered to ask if that was a convenient time for us. It took four calls to the call center to get that appointment moved to the following week. On the date of the now third appointment, the sales rep called to say he had a personal matter he needed to attend to and asked to make our appointment earlier in the day. So I juggled my entire day schedule to accommodate him only to find out when he arrived that he wanted an early afternoon so he could go to church! Forgetting the fact that I expect professional conduct during work hours from the people who are going to work on my home, I find it beyond reason that he had to change my whole day plan to go to a church that probably had a dozen masses the next day. Clearly in the case of Home Depot, customer service comes well after employee personal needs and desires.

The sales rep then continued for some twenty minutes to tell us about his religious beliefs and his past life of turning from God and how his wife brought him back to the church and cured his evil ways. I need to know this? I wanted to hear about windows and I get I'm a sinner? He then continued to embellish on that topic that he was now an usher in the church and gift carrier and that's why he needed to re-arrange my day so he could go do that. Okay fine, let's talk windows? Now he goes into another 20 minutes diatribe about his past work history in a kitchen at a senior center, telling us all his experiences there until he was fired. Now can we talk about windows? Nope.

Now we get a 15-minute whining session about how tired he is because Home Depot expects him to work for free at night doing paperwork and building his sales kits. He was so tired he could hardly think straight, he complained. Great, I get a zombie to discuss my project! Then he told us how his salary wasn't the best because he didn't work on commission and that he depended on getting the volume bonus because he needed it. He did however note on that point that he always nailed that because he could pretty much sell the spots to leopards. To emphasize, he regaled us with tales of previous customers, about an Indian woman in Dix Hills who he'd met a day or so earlier who both she and her husband owned pharmacies and were very well off for immigrants. He was so impressed he went the extra mile of telling me that when she filled out her application for a Home Depot charge card, he told her to list the combined income of her household the way Home Depot trains him and she told him that was unnecessary, that her income alone turned out to be $1.7 million. I need to know this? This other Home Depot customer needs her personal financial information shared with me?

This is how home invasions happen. Fools like that guy telling strangers about millionaire homes! But he wasn't quite done on that topic. He had to note that he'd also had to visit the home of the Long Island Lolita. When I didn't respond with recognition, he filled in the blank and said it was Amy Fisher and went on to recite the details of her criminal case! He then went on to tell us she was married now, that her husband was a TV/Film producer and on and on. He noted that he didn't like serving people like that but it was a sale and he had a job. Again, I need to know this? The Fisher family should not be the topic of war stories of Home Depot employees. Good God, what stories will he be telling about me? What did he learn about me or observe in my home that he can turn to fodder for his next customer? That's freaking creepy.

Windows, well we were getting closer. At least now, he was talking about Home Depot. Just not what I expected to hear. I got another arrogant and equally creepy story of how Home Depot computer systems can track anyone in the country with a single phone number. How you keep track of my every purchase (and everyone else's), every home I have and contact and build a history on me that rivals the IRS. He bragged that with my phone number, he could learn more about me in five minutes than I probably knew about myself: my income based on sales trends, housing, credit, and on and on. He went so far as to brag how he kept track of his customers and checked up on them from time to time and how he could even look me up whenever he wanted in the future to see my future purchases.

Just knowing that Home Depot violates my privacy so totally and allows every employee unfiltered access to my personal data with no restriction or protection is reason enough for me to never purchase there again and tell everyone I know not to. He also bragged that statistically, all homeowners will spend at least $80,000 with Home Depot over the years, so I might as well get started with those additional windows. FYI, I probably have spent upward of that with that with them but not one more dime ever again. But hey, I hit their statistical number so I'm probably expendable now. He even went to the extent of telling me how he had seen his manager take back $2,000 worth of sheetrock from a customer - sheetrock that apparently had come from Lowe's - over the objections of his lumberman as a favor to the customer. Now tell me, did I need to know about the theft of company dollars going on in his store?

Finally, 55 minutes into his visit, we get to windows. I ask for Anderson information, he tells me he doesn't like them and pushes some off market brand. (I'll note here that the windows are so off brand that Home Depot's brochures call them Vantage Point, but the company changed the name a year ago and no one bothered to update the brochure (or so he tells it). I show him the window I want done and mention I might consider doing a second. My mother decides she'd like pricing on two others. He jumps on that telling her that her current windows are unsafe and easy for thieves to break in through. He also then smiles at me and says if I don't do at least three windows, he'll have to surcharge me to make it worth his while.

So now, it's Home Depot policy to dictate how much I have to purchase? The minimum I can spend with them? He sits down and writes up a quote for all four windows. He starts off by handing me a price sheet that quotes me the higher quality of the two styles he showed us (neither being the Anderson's I asked about) at the lower price. Now, I may not be the sharpest tool in the shed but that smells of bait and switch to me. Quote me the higher quality window at the lower price and then after it's installed, bill me the higher priced ones and call it an innocent mistake? So I called him on it. He shrugs me off and says "Oops, I do that every once in a while. I guess I'm just tired. I was up late dong paperwork." I do that every once in a while? Really? How many others has he played that con job on?

Now I noticed that of the two add-on windows he priced, he's priced an 18" x 24" window for a bathroom at the same price as a 2' x 4' window for a bedroom. Now by this point frankly, he had long lost the sale in my mind but I asked anyway, "Why is the small window the same price as a larger one?" He shrugs and tells me that that's why he loves his job because the prices are all set and firm and he isn't obligated to negotiate. Negotiate? I'm not asking to negotiate. I'm asking why the price for a window 1/3 the size of another is the same price and that's the answer I get? Then he turns to my mother and resumes the whole these windows are so much safer and secure than yours line. He even started pitching that the current thermals (that have been doing a fine job since the 90's) have so much more vinyl than his and the new ones will be installed much lower to hide the vinyl and maybe we should change those too! When I cut him off, he shrugged and said, "I'm sure they're fine."

I told him he could leave and he did, still continuing to imply the home wasn't safe and emphasizing that once you do three windows with us, you never have to pay the surcharge again. He manipulated an elderly person's fear and baited the hook that she could save more money later if she gave him the big sale now. The finale was showing us a 10% off poster, that just so happened to expire that day. Give me a freaking break. As far as I was concerned, the sale was dead, but my mother was convinced that her home was no longer safe and called him back. He manipulated himself a three-window deal, with substandard windows that I'm just sure will help him toward that volume bonus he wants so badly.

Home Depot sent a lying, moral-less, con man who had no one's interests but his own in mind. Yes, he got Home Depot a sale. My mother will spend nearly $3,000 on windows she didn't need because he was coy enough to prey on her fears of safety. I had planned a natural gas generator purchase from Home Depot later this month, sink, faucets and a hot water heater. Rest assured that's not going to happen. Go Lowe's! Honestly, I suspect they will probably promote him to supervisor for his ability to make manipulative sales. Ironically, he was here today to close the sale and collect his money. I avoided him and stayed on a different floor of the house to keep my anger with him in check. But he had to come rub it in my face and asked my mother to bring him down to say hello.

I told him to his face that he was a liar and a con man. He didn't dispute it. I also advised him that I had filed a copy of this complaint with his management in Atlanta. He told me thank you. Thank you? He already knew he wouldn't see the least repercussions for his actions. Great internal culture you have when your staff has no worries when a customer complains. Moral of the story? Don't buy from Home Depot. They track your every purchase, allow their employees full access to sensitive financial and identity information, lie, cheat and anything else they need to in order to trick the elderly.

By going the extra mile, she discovered the subject door had in fact been received on Jan. 23 and was in inventory. Not only did this mess cost me monies I could ill afford, but by me being 81 years old and 100% disabled, I find it quite difficult to find people who are willing to do this type of work. This experience makes one wonder why they would ever recommend Home Depot or, for that matter, want to personally choose Home Depot again.

I called Masonite back a week or so later and they advised that the doors were improperly installed, not caulked at the base of the door frame and the bottom of the door was not painted. It seems like Masonite states this to all of their customers to avoid the warranty payout. The representative at Masonite was firm and to the point that Masonite would not consider my situation as a claim. Some fiberglass manufacturers have their doors totally encased in fiberglass which is not the case with the Masonite door. Why manufacture a fiberglass door and have exposed wood on the ends? That does not make sense!

The door only has a fiberglass skin, but exposed wood sides, including the top and bottom slabs. After the installation, I received no paperwork on the door, instructions on how to maintain it and so-called instructions on the requirement to paint the door within 45 days of purchase. I just have my purchase order issued by Home Depot. I am very disappointed with the decision Masonite made on not covering the doors under warranty. I will never purchase another Masonite product again nor will I have Home Depot installation contractors perform such work. Again, beware of Masonite and Home Depot!

After several calls to the store, I finally got a hold of the guy at the door department and he told me the door will be here on December 27th. I told him, "So it will be here tomorrow? Because 27th is tomorrow.” He said, "Yes, that's what the notes from the vendor say." About 15 minutes later, I got a call from the same guy and said, "No, the door won't be here until the 4th of January." So I said, "Put me in touch with the assistant manager," who now tells me the door won't be there until the 7th. It seems between their entire staff, they can't pin down a date. The delay is frustrating enough, but it's the attitude and the lack of any concern on the part of the staff that really pisses me off. They just all seem so incompetent and oblivious to the fact that it's the customers that keep them in the business.

When I called to cancel the order, they said, "You need to tell us now if you want to cancel because the door is in production." If it's in production now, how were they telling me the delivery dates of even before production began? They were just making the dates up! How can anyone trust a company that can't be upfront and honest with their customers? I am never again stepping foot in this company's stores again.

After 10 months of getting virtually nowhere, my local TV station covered my story and the head of the building permit department for window installations was filmed at my home describing the construction defect and blaming Home Depot's installers for the damage to my home. Only then did Home Depot pay for the visible damage. Now that we have moved on to the damage behind my siding (frame, etc.) and the cameras are not rolling, Home Depot through Sedgwick is again denying liability. This is my worst nightmare.

He came home and we carried the heavy door into the house, knowing that it may rain at night. On the door it said 32", which meant that it was a 32-inch door! I called and spoke with **, saying that it was too much to expect us to drag the door back in to get the right one. He said there's nothing they could do this evening, I need to call back tomorrow. I questioned that I should have to call back, and he took our phone numbers and said someone would call us. However, he also said in response to our questions that he would not be there the next two days. He said that he had the correct size door there now. We know that there would be a possibility of not finding the door we wanted at the Hayward store after a day or two, and both of us work, so we loaded the door back on the truck and my husband went back to the Hayward store to get the right one. This is the kind of horrible service that you get from the 'door expert' at Home Depot.