Home Depot Windows Reviews

I am being charged before windows were installed, installation poor for Home Depot advertised as professions. Windows not the best made. Windows were not well made and installed. Another crew sent to fix bad installation by first installers. Some part of certain windows not well made to be fixed by another crew. A window installed vinyl broken a bubble in a window and a window with a creak lock on several windows poorly installed and loose and no screw and air blowing in windows shaft where windows let up and down walls and windows seal were damaged. Home Depot started billing me for windows before they were even delivered or installed although I was told no payment or billing until windows were installed and I approved windows and installation.

Ordered 29 NEW ANDERSEN 100 Windows beginning of Aug 2023 to be installed. Were told it would take 12-16 weeks. After the run around of them not being able to do a complete install (synthetic stucco), they gave me a name of an UN-Licensed contractor to finish the job so that the order would not be cancelled on our part after they had already collected over $10K from us. FOUR months later we receive a call (expecting them to tell us our windows were in), stating they won't be able to provide our replacement windows! They have held onto our money for 4 months with no communication and NOT refunded us by CHECK, since our CC has since been paid off. We have requested they also now pay us interest on the money they have held onto all this time and for the complete nightmare it has created for us to start this process all over with another company.

I purchased an exterior door and tried several times with me refusing the door on their last attempt. There had been several issues with Home Depot starting with a tile installation. The quality for the tile installation was poor workmanship and sent the same inexperience installer which made a bigger mess. I had file a complaint where they tried to offer me money and get another company to install. I told them that they were paid for a quality job and I expect that. I would not take the time to find more tile along with someone else to correct their mess. After month the Executive Office decided to have an experience installer to remove the tile and redo the installation. It is still a bad tile installation but would not allow them to further mess up my home.

Ordered windows then had identity theft. Went to DCP for help to resolve because the sales team offered alternatives and never followed through. I am suing!!! I will never use them for anything more than hammer and nails type things. I feel scammed!!!!

Want the commend the customer care service of this story. I had a crazy circumference and ended up here. My cell phone wasn’t working and I was nothing short of a mess. I needed to use the phone. The managers were called heard my situation and went above and beyond to help me. We already often drive from Branson area area to this store but you can bet this is the store we will use from here on out.

We signed a contract with agreed upon window dimensions (that matched some existing windows in our house) but without telling us they ordered all different sized windows (significantly smaller), which I refused to let them try and install. They then told me they were cancelling the contract due to pre-existing rot (which they were fully aware of and was the main reason I was getting them replaced in the first place) and that I am liable for all of their costs incurred to date… for windows I never agreed to buy!!! We can’t actually believe that this is happening, so please be aware if considering them for any contract work!

The installation is worse than I could have imagined. For months I have tried to escalate to no avail. There is no way to speak to anyone higher than the local employees to resolve issues. Nothing was installed correctly and they have come back several times and don’t know how to do it correctly.

Impact windows installed and a few months later a regular rain entered inside track of home, was told they are made this way and that weep holes are there for water to exit. This was not disclosed to me at any time during the sales pitch, yet they lie and say they will fix anything that goes wrong and want customer satisfied. I would have kept my 50year old windows that never leaked during Hurricane Ian had I known I end up with this problem. PGT windows also arrived with defective beading and looked terrible but they were replaced. I have pictures during installation showing big gap between window and wall which is very poor and incorrect technique.

DO NOT USE HOME DEPOT AT HOME SERVICES especially for hurricane windows and doors. If you do use them do not get your permit closed out until you are 100 % satisfied with the job. if you do they will run you over to their warranty division and start requesting final payment. if you don't pay in full for an incomplete project they will not even fix the problems. our project it's not complete after 18 months of waiting and rescheduling, of lies and promises they convinced us to get the inspection so we could move on with our remodeling.

I called Home Depot to have a entry door measured for installation cost $40. But the measurement would take place 3 weeks later. So I decided to cancel. I tried to cancel. Took 3 times. Would you believe they credit my home depot? Credit card $39.99.

I purchased doors for my home after picking out everything I wanted. I was told I would receive a email once ALL ITEMS FOR MY DOOR INSTALLATION was in and I did. The day of installation (today) they were due to come between 12 and 2 in the afternoon. Once it was 1:30, I started calling the store. After five calls and asking to speak with store manager Anora. He walked to door department so I could speak with someone. I forgot to mention, I called installation department and left three messages because OF COURSE no one answered the phone. I spoke with Vince who Anora told I was on the phone needing to talk about my installation. Vince said one of my items came in wrong and installer didn't know until this morning before he started his installation routes for today. I took off work today (missing income) and doors aren't going to be installed today.

The below is my experience and my opinion. We are building a new house and decided to order windows and doors from Home Depot. However, this windows and external door order has been a nightmare from the beginning. The millwork specialist in the Issaquah store never showed up for our appointment and we found out that he had a dentist appointment during that time. At the Missoula store, we received a text message ten minutes before the appointment letting us know that the millwork specialist won't be in for the appointment.

Home Depot advertises Andersen Windows, but how does one purchase and get them installed? Oh wait. How does one get Bob ** to send you the quote. Two months, later, frequent trips in person to the store, phone calls, nothing! Granted, it included a custom window, but that is why I went with Andersen brand. Promises of emails, "by tonight, by tomorrow night, by...Never." Complaint to Andersen itself, and I was told sellers get a direct number to call, so that blew Bob's one of many excuses. Not having much better luck with the two other dealers Andersen recommended so Marvin windows are looking pretty good.

It took about a year for Home Depot to install 9 replacement windows. The original installers looked at the old windows, decided they didn't know how to replace them, and left. Months later, a new crew came and did all the work in a single day and left the cleanup to two guys who didn't speak English. When I looked at the job from the outside, it was horrible! Cement trim was wavy and uneven everywhere, so I called and it took a couple of weeks for them to review what they did. They agreed it was sloppy. They sent two more non-English speaking guys who didn't know what to do, so they left. A week later, two more of the same and they dripped cement all over my garage floor, which dried into lumpy cement messes. Their patch job was horrible too. They also let my dogs out of the dog yard by leaving the gate open. Took hours to round them up.

Got our windows replaced (whole house, 28 windows and 2 patio doors) in 2018. Windows have leaked since that time, and we’ve spent that time (yes 5 years) through 100s of calls and emails trying to get Home Depot just to call us back, not to mention to come out and fix it. Their customer service and responsiveness is horrible and they refuse to accept responsibility for their mistakes. They finally call us back (yes in 2023) arrange to come fix it (3 times we were ghosted, reps came to the house to tear apart our windows on the inside and left us with their mess) then today come to fix it and tell us that siding is breaking because windows were not installed properly and siding has to be pulled in order to fix it, and now it is a liability claim. Not to mention having to replace the house wrap and the water damage to our dry wall in the house as well.

We spent over $20,000.00 for 21 windows in our home. The manufacture and delivery of the initial 11 of those 21 windows was botched. Only 5 were delivered. The other 6 were not in the order. The installation of those 5 windows was late and the final trim work was horrible. Louis, the installer, left me low-grade, unstained, and unmitered wood to stain myself and hang. DHM Construction had to repair Louis' work. DHM Construction also installed the other 10 windows ordered last year for our 2nd floor. The windows were installed and caulked from the inside & without the use of a ladder. On 12/25/22, a cold front with wind gusts of 40 mph blew outside and 13 windows began whistling in our home. The whistling continues every time the winds get gusty where we live.

Bought 2 brand new garage doors that was told would take 30 days or less, finally arrived 4 months later and showed up being 2 different colors, some of the panels were dark brown. Some were lighter brown and damage to say the least. Been going back and forth with customer Home Depot Customer Experience Representative (Bree **) for months reviewing my claim and all of a sudden she was gone, would not respond to anymore of my email. Just completely ignored me from there on out. Now I am stuck with different color and damaged doors on my new garage. I myself will Never spend a dime in this store ever again.

Rating would be '0' if it was an option. Subject: Whole Home Window (Simonton) Purchase + Patio Door (~$25k purchase). Year long event, started with false/misleading information from the salesman to a current 'full settlement proposal' from a THD district Install service resource. I have a worksheet clearly noting every event and the durations before responses/actions.

Extremely dissatisfied with Home Depot windows and door installations in Winnipeg. No customer service, no guarantee and if you do the project loan as we did it, they took all our money without completing the project or asking for our sign off. I Do not trust them one bit. Everything that guaranteed us means absolutely nothing. Even the resolution team in Toronto is of absolutely no help and just full of disrespect. Still waiting for our front door. Wish us luck.

Too many problems to list. Windows installed wrong, did not pass inspection, and on our phone call with installer he said we told him to install them wrong. Very funny. Then the process of not communicating with us and not returning calls and not following up. Today finally fixed trim, tiny fix to finish, and the guy throws trash all over for us to pick up. Plus person to fix window after inspection fail lied and said he was an installer (found out he only measures), so now we wonder about the long term for the window. Original sales person was stand up, but despite his attempts to help his people would not respond. Very disappointing experience.

Purchased 2 Therma-Tru Doors 7-2021. The installers installed wrong color doors, did a slop job, left my home incomplete with open framing inside and out. Home Depot customer service assured me they would order the correct doors and finish the work with compensation. As of today 12-7-2022 that have not ordered the doors or have returned to finish the work. I'm currently having to find another company to install and repair the installation for my doors because of the incompetent customer service from San Diego Home Depot.

I paid in full for my windows and doors in February and was 12 weeks out. Here it is December 4th and was given another arrival date. They spent almost three months getting the measurements correct only to accept the original measurements. I have for many months had to call myself for updates. They seemed to not be in any hurry. Now they are planning to install possibly December 19th. They broke a door and did not receive the correct half round window with the proper internal grids. Constant delays for many reasons. Way too much finger pointing and absolutely no communication skills. I have even talked with the sales person's boss and that did not get anywhere. I will never use them again for my remaining windows. I even asked if I will get some sort of compensation for being delayed month after month after month. Never did the Boss say anything to the fact.

My wife and I hired Home Depot to replace our windows and doors in the back of the house with hurricane-impact windows and doors on October 2020. When the Home Depot salesman came to talk to us about their product, I asked him two questions, was Home Depot using their own employees and was the job going to be finished by December of 2020. His answer was yes to both questions. It wasn't until January 14, 2021, that we received an email from Home Depot informing us that they were ready for the installation, lie number one.

We first signed the papers to purchase our impact windows in October of 2021. It is now November of 2022 and the job remains unfinished. The installation did not take place until April but we were willing to wait because we knew there were many delays due to supply chain issues. However, on the day(s) of the install, the installation team not only shattered one of our old windows and did a shoddy job cleaning up (leaving pieces of glass on our floor when we have a dog, a baby and a toddler in the house), but also left dirty handprints on a window that was so high up it needed a scaffold to be installed (so obviously cannot be cleaned by anyone else now). They also did not have 3 of the screens needed.

On 4/13/21 an HD sales rep came to our house, took measurements for 6 impact windows and 1 set of impact patio doors. We paid in full that day. We were told all items would be installed on 7/12/21. On 7/15/21 the installers could not install the living room window (lost), the master bedroom window (cracked), the master bathroom window (too big), the patio doors (wrong swing). Only three bedroom windows were installed, leaving the project not even half done. After the failed install, we heard nothing from anybody at Home Depot. We called the Home Depot and were told it was the problem of the 3rd party installers and there was nothing they could do.

THE HOME DEPOT -- Window replacements are junk. I have had zero luck with the window replacements Home Depot sells. The sashes were defective after only 2 years, losing their seals. When getting replacement sashes for the replacement windows they finally came after 10 weeks defective (bent/warped sash frames, and not properly sized) from the factory so another re-order. Taking 8 to 10 weeks to re-order the 3rd set. COVID is not the issue, it is the defective sashes being manufactured then installed by gosh who knows who that HD has hired.

I and many others have been duped by Home Depot and by PlyGem windows into believing that the windows purchased at Home Depot are covered by a reliable warranty. PlyGem ignores warranty requests submitted to them. Home Depot ignores complaints made about the PlyGem windows they sell. Consumer Affairs refuses to publish my review of the problem despite the fact that my statements were all truthful. I can't help but believe that Consumer Affairs protects the businesses that they represent. A true marriage of convenience between a manufacturer of inferior products and a business that supposedly represents the best interests of the customers who are fooled into believing the warranty on these products.

My home was a total mess when I purchased Andersen windows from Home Depot. We spent $18000.00 on 4 French doors & 9 windows. Most of the windows leaked, all the French doors leaked. Their installer came by really did nothing, on his last trip to my home he handed me 4 tubes of silicone!!! I was on my own! I reached out to Andersen many many times. They told me they would send their best inspector. We live on the bay and that’s the excuse the inspector used for all my damage. He put in his report the damage was from super storm Sandy!!!! We were very lucky with that storm, and only has many 1/4” of water in the bedroom facing the bay.

I purchased a door in 2018. They neglected to tell me I couldn't use a security door in front of it so it warped and peeled. So, in January of this year (2022) I revisited Home Depot and asked if they would assist me in getting a new door. Of course, they said yes. Long story short they delivered the door, put it in and it was damaged. They didn't know the door was damaged until they installed the new door. It is now August and I still don't have the replacement. They sent a guy out that had alcohol on his breath covered with Halls Cough drops.

I bought my blinds and windows and haven't received anything but headaches. I bought my windows, and the person who installed the window in my office made a hole in my drywall. A couple of weeks later, the same window started to leak. I called someone to check the window leak, and the guy made the hole bigger. I have contacted Home Depot multiple times, and nothing gets resolved. They keep saying that a report has been filed and they are waiting to be "processed." I am very disappointed. Home Depot is a rip-off. Please, do not do business with them unless you are ready for some headaches. They also lie about financing.

Home Depot at Miramar, Haileah and Pembroke Pines do not want to help the customers find materials. Customer Service representative at the Pines store was unprofessional, rude, and lacked the necessary knowledge to be proactive. I was searching for Veranda vinyl fence panels. Multiple stores showed in the system they had many, yet they kept telling me all they had was what was on display. Lumber personnel were dismissive and had the aisles messy with large materials all over the floors causing safety hazards. Finally, after getting the manager at the Pines store, the panels were found. I had to drive to 3 stores searching because employees were too lazy, disorganized, and careless to bring down the pallets. At the Pines stores they sent me to the university store. That's when I called the manager.

We ordered multiple windows and a sliding glass door. When they finally arrived, took months, one was cracked and the installer had measured the door wrong. The window did not have screens. The installer stuck our windows in with a "few" screws, leaving a 1 inch gap behind the nail fin, which precluded proper installation of the window trim. He literally used a pry bar and a sledgehammer to force the sliding glass door into the opening, despite my asking him to stop and order the correct sized door. The door is twisted and warped, and jumps the track in operation due to this. The handleset was also the wrong color, least of the issues. The crack in the one slider has spread throughout the entire pane.

We had many windows replaced (Around 17) and paid some good money for what we thought were good windows with a good warranty. Half of the windows won't stay open and you cannot get anyone on the phone to help you. Every day we leave voicemails and emails and no one ever responds. Do yourself a favor and look for windows elsewhere for windows.

I am leaving the review for Home Depot Window replacement and installation service. If there is negative stars review available, they definitely deserve it. I ordered my window replacement back in Oct 2020, and now (March 2022) I am still waiting for my window project to be completed. The window team always has excuses like the supply chain issue. Also, they are not responsive and do know their clients' work status at all. I would say even though there is some supply chain issue, a delay of ONE AND HALF year is not acceptable in any situation, even everyone in the team dies for some reasons.

I would give less than one star if I could. They measured window opening wrong, give me a small size window that is being patched up with 2x4(s) at the bottom, foam seal around, and quarter rounds inside to cover their mistakes. Very poor craftsmanship. Have been in dispute with them for more than a year. In addition, they would not own up to their mistake about wrong measurements and neither would they take their product back. Now they are threatening to take me to collection and mess up my credit rather than resolving the matter. Who would have thought a large company like Home Depot to behave so badly!!!

In early November 2021, (the 13th or the 14th) I ordered a set of shower doors from Home Depot online and got a date of a week from the order for delivery. Friday the 19th would be perfect for a store pick-up. I promised my customer that I would have them installed by the Wednesday before Thanksgiving, 24 November 2021. (This was the final step in the bathroom remodel that included the removal of of a cast iron tub, installing a shower pan, tile work, painting etc.) The shower doors were warehoused in Dallas already! They had to go from the HD warehouse less than 60 miles to the Denton HD Retail store. The madness of Black Friday was approaching but the chances seemed very good that I could get the doors in time to make the deadline 10 days in the future.

In July 2021, we signed the paperwork with Carlton **, Senior Design Consultant @ Home Depot, for window replacement/installation project in our summer house in Monticello, NY. I opened a Home Depot credit card as part of the deal and began repaying the deposit for this project (09/08 - $500; 10/07/ - $200; 11/09 - $200; $900.00 all together). In August, we got our windows measured by another Home Depot employee. In October, we scheduled the date for installation - 11/20, Saturday. We were very specific about a Saturday appointment as we live in Brooklyn and can only come every other Saturday. For the past three weeks (before 11/20), we would get reminders a few times a week - via text messages, e-mails, and voice mails - about the upcoming installation date asking us to be in the house between 8:00 and 10:00 a.m. and reminding us about the importance of removing everything 3 feet away from the windows.

This painstaking endeavor began over 10 months ago. Poor transport of products by the installer caused scratches on the products. The installation took place over six months ago and only one month ago we had an inspection. I am still waiting for the Installer to return to finish up. Home Depot has the worse Installation Services. They are liars, they laugh at your face, never deliver on their promises, you call and leave messages for a return call that never happens. This company is a joke, it is a disrespect to the customers, they can cause you to have a nervous breakdown. STAY AWAY FROM HOME DEPOT IMPACT WINDOW INSTALLATIONS, save yourself from the mental anguish!!!

Began the process to have a new front door installed just before the Covid shutdown of 2020. Paid a fee to have a rep come to my home and take measurements. This was completed within a week or so. Then the country shut down, people ordered to saty home, business closed etc. Never finished front door process. Went to Home Depot today to inquire about finishing the purchase and install. Was told I would have to start over and pay again to have the door measured. I stated that it was nonsense. The door had not changed nor did the previous measurements and I should not have to pay another fee to have the door measured again. Then I was told the previous information "drops off the computer after a year."

If I could give ZERO stars I would! I made the mistake of calling Home Depot to get a quote for new windows for my historic home in Portland. I knew I wanted wood windows to replace the 100 yr old windows I currently have. After the sticker shock of the ridiculously high prices, I went ahead and ordered new windows for the bedrooms only. This was in May 2021. Months go by with delays and I get a call the windows are in! They sent a contractor to install them and he refused to wear a mask and used the word "plandemic" to describe the Covid19 pandemic. I had asked that they send a vaccinated and masked installer which they did not do. They also did not have all the windows.