Consumer Complaints and Reviews
My husband bought me this blender for my birthday. I was so excited to use it to make smoothies, soups and so much more! I had only used it a couple of times when it started leaking out of the canister, I then noticed when I took the canister off the smoothie maker it was full of thick black yuck!! It started making an awfully loud noise and smelt like burning rubber. I feel this very expensive blender should last, especially when it doesn't get used often. I am very disappointed.
I tried calling customer service to speak to someone about the faulty product. I called 973-287-5189. The gentleman said the product was discontinued and would transfer me to the corporate office. I then waited on hold for 45 minutes. There were frequent messages stating "A live customer service representative will be with you shortly." although nobody ever responded. A message also would ask "If you would like to leave a message for the next available agent, press 1". I finally did after 45 minutes of waiting. Oh and a message also claims they "value our business and will be with you as soon as they can". We will see how it works leaving a message. Very upset customer!!!!
Montel Williams HealthMaster Elite - Bought 2 years ago... Hardly used maybe 6-7 times. Unpacked to make salsa and it was dead! It's a blender.. They're not used much in my home. I thought I was investing in one of the best. So wrong! I called Healthmaster, talk with a fellow, stayed on hold for over 30 mins to be told to send $29.99 in postage and they will send me another. Now that's great, but NOW I'm investing another $60.00 for postage there AND BACK! Really Geez! I'll send it, but you should pay to send it back! It's a lifetime warranty!
The blender started out just fine, then the motor started making this loud noise, & with metal shaving, coming from the bottom of the pitcher. Also the blades in the pitcher are loose & it leaks. I would like to have a new blender or a refund.
Health Master Elite - I'm soooo hurt. I used my blender twice and all of a sudden I threw a Halloween party and tried to use it then boom!! No action. So embarrassing. I was proud to hand these guys $250. I thought I was paying for quality but instead I got $250 taken away from me. Not cool at all. People work hard for their money and we deserve nice things. You knew the value of this blender was nothing so why on earth would you put it out there for us to purchase. You guys should be ashamed of yourselves. I brag so much on this blender when I got it. I even recommended it to a few family and friends. I'm actually afraid to call and ask if theirs still working. I need to be reimbursed or send me a better blender. It's not fair. Please, please, please replace my blender. Please. :(
Like other people I thought I could trust Montel Williams and was buying a high quality blender. Used it a few times and then it stopped working. This company stole $200 from me. Don't waste your money on this blender.
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I bought this blender 2013. Today my wife was making a water melon juice today and the machine started smoking and stopped working completely. It shut down the electricity in the kitchen. I called customers service soon after that and spoke to Felicia who eventually transfers me to another department and then spoke to Brian who explained to me that this machine THE HEALTHMASTER FROM MONTEL had been discontinued already but they will replace it with another unit that have the same lifetime warranty on the motor and same power as the HealthMaster. He also told me that I should be getting an email on next 24 to 48 hours with a confirmation and a tracking number. The unit should arrive in seven to ten days. I cannot wait to see my new unit.
I purchased the Healthmaster 6 six years ago and I had a wonderful time making smoothies in it. It has some flaws which needs to be corrected but it's a great product. For one, there needs to be some material at bottom of the pitcher that can stay in place after constant usage. I notice after constant use materials start coming off the pitcher. There is a brownish to black slime that lines the top of the pitcher after use. This should not be. I like the product because it's affordable and it's actually better than another well know blender that I purchased after I bought the Healthmaster and there is no comparison. I upgraded myself to the Healthmaster Elite and was very happy with until the pitcher started coming apart so I ordered a new pitcher. If you fixed these things, this would be top of the line high quality product which would give Vitamix a run for their money.
I hear multiple negative reviews for HealthMaster, but my experience has been very POSITIVE as far as their customer service is concerned. Yes, after 2 years of use the motor went out and they replaced it with a brand new Health Master. Then after 3 years of use of the new replacement machine, the motor went out again and AGAIN they replaced it with a brand new unit. They have given me no hassles and no problems with the return. I say they have exceptional customer service and back up their warranty. At least this is what I've experienced. Also, I love the machine...it's made some great smoothies and looking forward to using it for many more years!!
Blender not working. Motor is dead. Used it only a couple of times and stored because of it size. Took out to use it again and it was dead.
I'm so upset that I wasted my money on this blender. It worked for about a month and it died. I called to complain about it, so they said I will need to pay $50.00 for a new part which they figured it was the cup that was broken, but they ended up sending me a whole new one. It was a different style, it only worked 3 times and since then is in storage. I figured forget about it, I'm not going to keep paying money every time I call and complain about it. It's a shame that Montell is making money out of a blender that is so called life time guaranteed.
I have never paid so much money for a blender before so when I saw the advertising on TV I figured it was time to invest on a "good blender," so I'm still using the same blender that I won at my old job 15 years ago is a Cusinart, unfortunately I don't have the receipt anymore. I was so mad one day that when I was doing a spring cleaning I saw the big folder they send you with it, and I just tossed it. I forgot I had the receipt in there. What a waste of money, money I work hard for, I have a disabled husband who does not work so everything I buy is a sacrifice, it just makes me so mad when I think about it.
Purchased and stored, because of the large footprint it took up, built a new home with more counter space and plugged it in. DEAD, never got to use it, and by the way, it's out of warranty! QVC doesn't care either. Nice, 250$ pissed away -- disgusting. Thanks Montel.
Healthmaster Blender was given to me as a gift from family several years ago. I was using it regularly and the last several times it had a brown slime on the bottom of the pitcher. I called the customer service and was told product no longer made and no parts available. We are talking over $200 for something with a lifetime warranty on motor. This product is a scam and monies should be refunded.
We also had one use of this machine before it stopped working. I did not even get a smoothie as my son had the one and only drink it ever made. Montel Williams is a thief a should be put in jail. All that is is outright FRAUD! I know he has MS but that doesn't give you liberty to steal from hard working people. Him and that psychic or should l say nonpsychic should be ashamed. A bunch of FRAUDSTERS!
I was gifted this blender new some time ago and it was supposed to have a lifetime warranty. During the third time I used it, the motor smelled funny and stopped working. My wife called the number listed for support and they said that because this model was no longer made it is no longer supported under its "Lifetime" warranty. I find that to be a violation of that warranty. If they aren't willing to abide by their own warranty, I suggest that people should no longer buy this product. I would think that if it has a lifetime warranty and they no longer make the model, they should replace this with the newer model.
Used once and it was such a pain in the ** to assemble with all the locking mechanisms. I got frustrated and stored it. A year later (today: 6/12/16) got it out and you guessed right. All locking mechanisms in place, reset done, two different power sources tried and a no go. It was like I handed someone $250.00 and said enjoy! I work hard for my money. What a piece of junk!!! Hopefully the company went bankrupt... shame on them!!!
While my husband was making a smoothie, the blender started smoking and a hole appeared in the bottom. Since I am Canadian, I had to pay a whole lot more than American consumers for this product. I haven't had it that long, so it's very frustrating and it will be expensive to replace it.
I purchased my blender in 2013. I have used it maybe 5 times and this time while using it just died. This blender cost me $200. What a ripoff. I was reading other reviews, and we all seem to have the same problem. I propose we file a class action suit against the company.
I was making a smoothie and it started leaking out the bottom. The last time I used it it had a brown substance around the bottom of the blender.
My family has owned this product for 2 years, but only used it a dozen times or so. It smells awful when in use and a greasy brown slime appears at the base of the blender pitcher. Today, when using it to make a smoothie, it smoked, caught fire, and sent hot metal/plastic shards flying around the kitchen causing bodily harm. This product isn't just garbage; it's dangerous. This product's liability needs to be addressed.
My experience with this blender is exactly the same as the majority of other reviewers here. I purchased this highly touted appliance through Montel's infomercial - big mistake. I used it a few times a week for about three months, solely to make smoothies. The one time I attempted to make soup it was so scary that I aborted the mission after just a few minutes. I thought that it was going to burn my house down, and it was supposed to go on like that for a very long time. After the few months of smoothie making, it just stopped working. It will reluctantly turn on, but instantly shuts down when any other button is pushed. It's been sitting in my basement for almost two years because I've been too angry and disgusted to deal with it. I was duped, along with many, many other people. What can be done about this?
I purchased my blender in June 2014. I did not purchased the extended warranty. I called the company today using the phone number provided by one of the customers on this website. I was ready for a fight and a runaround. To my surprise I DID NOT have to fight with the customer service department at all. The customer service floor supervisor Christina was professional and attentive to my needs. She said that model was discontinued and asked if she could transfer me to the parts department to handle my request. The representative in the parts department Brian was professional and pleasant. He informed me that he could send me another blender - a new better blender. All I had to pay was $19.99 for shipping and handling and the unit should arrive in 7 to 10 business days. Looking forward to receiving my new better unit soon. I will let you know if Tristar held true to their promise when I receive the unit.
I was so excited when I first purchased this machine that worked really good, especially by emulsifying very well. I am attaching proof of purchasing a Health Master, which lasted only three years. I did it through Amazon.com, however it is unbelievable that such a very well-known product worked only for so little. I am really disappointed. By November 2015, one day, I just turned it on (as normally), and it was totally dead even when I didn't use it everyday, just from time to time... I am attaching proof of my purchase in 2012, and also proof of new purchasing. But this time (unfortunately for your firm) from Vitamix, since I couldn't count on Health Master for very long. I think it was not fair to pay so much for a blender (supposed to last at least 8 years) that lasted barely three years. What a POOR PRODUCT!
This complaint has been sent five times since Dec. 2015 your website firstname.lastname@example.org and returned back to me like this: "This is an automatically generated Delivery Status Notification. THIS IS A WARNING MESSAGE ONLY. YOU DO NOT NEED TO RESEND YOUR MESSAGE. Delivery to the following recipient has been delayed: email@example.com. Message will be retried for 2 more day(s). Technical details of temporary failure: The recipient server did not accept our requests to connect. Learn more at **."
My 76 year old mom spent $269.94 (including a 6 year warranty) on this piece of ** appliance and gave it to me as a Christmas gift in 2012. I did not ever use it until I attempted to make a smoothie on 04/03/2016. When I plugged it in, NOTHING! Please read my review and comments below and you can get your unit replaced FREE OF CHARGE with a superior product. If you purchased a warranty, the remainder of your warranty will convey to your new unit. If this information provides relief for even one person my job is done and I am happy! Please read below!
04/20/2016 @ 1235 EST - Several days prior to making this phone call, I with an individual [Customer Service Supervisor (CSS)] regarding this appliance. I was informed that the product has been discontinued, there is nothing that can be done -- "We can only refund the cost of the $30 Warranty." Subsequently, I requested to speak with HER supervisor and was requested to provide my email and phone number. I was informed that I would receive a call from her supervisor. After several days of waiting, I called back on 04/20/16.
I spoke with Christina **, I informed her that the product had a 6-year warranty. In addition, the motor was touted as guaranteed for life. I was informed that since the product has been discontinued, there is nothing that can be done. I asked to speak with her supervisor or manager above her. She asked for my contact phone number and informed me that her supervisor would call me within 45min to 1 hour.
04/20/16 @ 1429 EST - No phone call was received, so I called again and spoke with Christine ** and was transferred to Jhanelle ** (CSS). After much ado (same story I was given by all previous agents), I informed her that a class action lawsuit would be pursued and I would contact all individuals making negative reports to consumer advocacy agency. At this time, she transferred me to the “Specialty Department”. I was transferred to Caldwell, NJ and spoke with “Brian **” at the “Corporate Office”. After stating my case (including potential class action lawsuit), I was kindly informed that my unit would be replaced -- at no cost -- with a “Shred Emulsifier (Model # SE1-PRO)” that can be found at: **.
Although this item retails for only $149.97, it appears to be a superior product to a functioning HealthMaster Elite. Furthermore, the remainder of the 6 year warranty would convey to the Shred Emulsifier. As food for thought (pun intended), the website touts a “100 year warranty” on the motor. I have copied and pasted this web page onto a word document, should there be any “confusion”.
Brian informed me that I would be receiving a confirmation email within 24-48 hours that includes a tracking number. He also stated that although he has no direct phone number for contact purposes… If I do not receive the confirmation email in 24-48 hours or if there are any other unresolved issues, I should contact him at the Customer Service number (1-973-287-5170) and immediately be asked to be transferred to the “Corporate Office” to speak with “Brian (employee ID **)”.
Well I like the rest of all you, paid top dollar for the 'so called' best machine in the world... My 4th time using it never came to be... Loaded it up with my fruits and veggies to make my smoothie and it would not turn on... I am so bummed, and like the most of you I paid over 250.00 for it. I thought for sure it was going to be a good product because Montel put his name on it. The rest we all know the same thing that lifetime guarantee was a BIG FAT LIE.
Extremely dissatisfied with the Healthmaster Elite I purchased after watching Living Well Montel's promotion of the blender. It was very expensive. After about 20 uses to make protein shakes, it started smoking and reeking of smoke. I only used it once to make soup (this was highlighted in the promotion of the blender) but thank goodness I never left it to complete processes unattended as I feel it would have caught fire. It should be removed from the market with a huge warning to consumers.
I feel I have been totally ripped off as it was several hundred dollars. I dare not use the appliance again as the smoke from it was thick, putrid and I feel that it could very easily catch fire and cause an electrical fire in my home. I am disgusted that Montel promoted this inferior product and the manufacturer should be held responsible & should be compensating consumers for this inferior, dangerous product. Where are the standards in this country for safe guarding consumers? I look forward to a response from this complaint and expect monetary compensation. Model no: JLA-8. Serial number on the appliance is CA0067959 Date code 1208. It also states that it 'conforms' to UL STD. 982.
I purchased the Healthmaster a few years ago and it was horrible, nothing like how it was portrayed on tv. First of all, it was not as easy to use. Secondly, I used it 3 times before it burned out. It was a very heavy machine. I didn't realize that before I bought it. But, most importantly, I wasted money I didn't have to waste. I learned a valuable lesson because I had it awhile before I opened it and used it, so the fourth time, it wouldn't do anything. You could just smell a burning smell. I guess I burned it up making daiquiris. I hadn't even attempted to make smoothies yet. I totally wasted my money because they said there was nothing they could do about it. I wish I could rate it a ZERO. I would have to look for the receipt, don't know if I still have it. Don't want anything, just wanted to give my review.
I bought two blender with seven year warranty. Now my blender is leaking. Customer service told me ship it back plus $29.99 other hand company is discontinue. Before they were sending the shipping label free but now you have to pay. WHY???
My blender also has a lifetime warranty. I have called to have replaced because it smokes and they told me they no longer make it. No replacement, no refund. This is a total scam. I spent a lot of money on this. They should be held accountable and refund our money. We need a lawsuit. I can't believe Montel put his name on this product and nobody is standing behind this piece of junk!
I do not think I have even used it a dozen times in the two years I have had it. It always smells hot and starts smoking every time I have used it. I have used it exclusively for smoothies. Now, yesterday, I just used it for the last time, as the ball bearings and the metal piece on the bottom of the pitcher, has been chewed up and smoking hot. This is a dangerous piece of kitchen equipment. I cannot believe that I paid so much money for it. Walmart would have been a better choice with a cheaper one, plus I might get a little customer service. VERY DISSATISFIED! Now, that I have read countless other complaints, I see that it is the same flaws and defects for all of them.
Healthmaster Blender Company Profile
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