Handicare Reviews

I bought mine in May of 2023 from Med Mart. Seven months later it quit running and I had to wait a month for a repairman. I was charged $330 to have it fixed. Six months later it quit again. Another month's wait and another $300.00. Then in January 2025 it stopped again. After another month waiting for repairs. The repairman said the batteries were bad and he replaced them, charged a total of $440.00. Last week, August 20th, it's dead again. Called Med Mart and was told it will be a month before they could get to me. I'm 82 years old with two arthritic knees and a bad back. Having to climb my stairs is pure torture. Going to cut my losses and buy another brand.

I bought this chair for my dad and started malfunctions since more than 7 months ago. Long story short, no one could find cause of malfunction. Chair is useless and not working. My dad is stock in his room and can not go anywhere. They stopped returning our calls. We are desperate of what to do. My father can not go anywhere without that chair.

Their VP contacted me after I wrote a review, and we were able to resolve the situation amicably.

My husband and I are both handicapped. We had an Acorn stairlift to the second floor but was very unhappy with the company and their service department. We had asked them to come out and look at our cellar stairs but they never showed up. We saw your review on stairlifts and picked Handicare. They came out and viewed the area and in no time they were here to install. Did one heck of a job and before you knew it we were able to use our basement. The lift is superior to Acorn and we know because we have one. The service is great.

Purchased my Simplicity 950+ 6/2019. 10/05/2020: Unit started making weird, expensive sounding noises. Contact Ability Center in Springfield (seller). Technician ordered parts & rendered unit inoperative. 10/15/2020: Hip replacement surgery. 10/26/2020: New parts installed. More weird noises. Technician said unit belongs in a landfill, gave me a labor bill for $1K+ and strongly suggested I buy another brand.

I bought a Handicare 1000 xxl stairlift from the Sarasota, Florida distributor. My experience has been a nightmare. Buyer Beware! These stairlifts are junk! The seat is made of cheap plastic. The chair pads are like the cheap garden knee pads that can be bought anywhere for a few bucks. I was charged $4800 just for the equipment. The installation was an additional $425. They claim the stairlift will support 440 pounds. Don’t believe it. When I sat on the chair it tilted forward making me feel I would fall forward and out of the chair. The second time I sat in the chair, a bolt broke and I don’t weigh anywhere near 440 pounds. My installer never could get the automatic swivel chair to work.

Updated on 11/22/2021: The company replied to my previous review saying that this issue was resolved. The company did contact me but, a year and a half later, the remotes for our stairlift still do not work. Apparently, there is a known fix for this problem but it has not been installed in our device.

As I had to have foot surgery and I was non-weight bearing, I pulled my shoulders out from trying to get up and down the steps. I got the straight Handicare stairlift for the back stairs and the installers were in and out without a problem. This stairlift keeps me from being confined to the upstairs and if I had a problem, I would feel very free to call the people who sold it to me and installed it for me.

We purchased the stairlift in 2016. It malfunctioned in Sept. 2018. We had difficulty in finding someone at Orlando Tech Services to help. An authorized dealer was assigned to us in Nov. 2018. The remote control arm was replaced 11/29/2018. The chair's computer was replaced the week before Christmas. Remotes were not in the box. We are still waiting for the remotes. The authorized dealer has advised us that the Orlando office called them yesterday, 2/12/2019, to say the remotes were on back order with no estimated delivery date. I had called the Orlando office earlier that day to complain. The Orlando office refused to talk to me. Handicare USA can send me an account statement with a balance on it but the tech services office cannot talk to me. I am frustrated beyond words.

My husband's handicapped so I got a Handicare stairlift. Other stairlifts has weight limitations. They didn't go as high as Handicare. The sales visit from their dealer was fine. It's just that they sent somebody that probably wasn't trained enough to install one. They folded the rail at the edge of my stuff and made a dent the metal stripping that I had across my tile. They made a dent in there from falling. They need to watch who's selling their product because I wasn't real happy about that either. It could give them a bad name because of the experience. It took me close to a year to get it running, and then I've had it approximately four years. But when I was in need of battery, I went to contact them and they were out of business. They put me in contact to one of their authorized repair people, and that's where I got my battery.