Arrow Lift Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+1 more
About Arrow Lift
Arrow Lift helps minimize mobility challenges in residential and commercial settings. While stair lifts and small elevators are its primary products, the company also has residential wheelchair lifts for indoor or outdoor use, dumbwaiters, casket lifts and material lifts. It also offers various service plans. Arrow Lift has 12 showrooms across five states and provides free in-home consultations.
Visit arrowlift.com- Professional installation included
- Customized mobility solutions
- Free removal of unneeded lifts installed by the company
- Can install indoors or out
- Curved stair lifts available
- Limited locations
- Need to provide contact information for a quote
- Doesn’t rent stair lifts
Helpful Reviews
What is Arrow Lift?
Arrow Lift specializes in custom stair lifts and elevators for homes and businesses. The company offers a free consultation to ensure its products work well in your space. With its 35 years of experience, the Arrow Lift team can configure chairs to many unusual stair situations, such as narrow and curved staircases.
The weight capacity is typically 300 pounds, though some models are available with 350- or 400-pound limits. Each chair runs on self-charging batteries to ensure accessibility during a power outage.
Arrow Lift offers different features to meet each user's unique needs. These include:
- Powered footrest folds
- Slim-line controls
- Joystick controls
- Power swivel
- Safety features such as sensor switches and barrier arm safeties
- Seat belt, leg restraints or multi-point harnesses
- Automatic retractable rail
- Multiple color options for chair and rail
This customization helps keep users of all mobility levels safe.
How does Arrow Lift work?
You can visit your local stair lift showroom to see how different models of Arrow Lift stair lifts work. Arrow Lift offers free in-home consultations. You can also opt for an appointment over the phone to review basic details and answer your questions. While an in-home visit may still be required to allow the team to take measurements, this virtual-style consultation can help Arrow Lift better understand your mobility needs.
You can call Arrow Lift to set up a free, no-obligation consultation. During this time, a stair lift specialist will share information about products and options, answer your questions and provide you with brochures. This person can also help you determine if installation permits or licenses are required.
Once the specialist has the necessary information, you’ll receive a custom quote. If you move forward, a team of licensed technicians does the installation.
Arrow Lift also offers maintenance and repair services for stair lifts. You can purchase a service plan to ensure you aren’t surprised by any expensive out-of-pocket repairs down the road.
If you reach the point where you no longer need your lift, Arrow Lift can remove it for you. If you purchased a new Arrow Lift stair lift, the company removes your old one for free. The company may even buy back the chair for a portion of its original price.
Arrow Lift costs
Arrow Lift straight stair lifts typically run between -lift-$2,500 and $6,000 for a basic model. If you need a custom, curved-rail stair lift, you can expect to pay at least $10,000. The rail length is a key component in the price from there.
Arrow Lift’s costs include installation, warranty and permits and inspection fees. This way, you won’t have any unexpected expenses during the installation process.
To help you save even more, the company offers reconditioned stair lifts that are lightly used. Financing options are also available.
Arrow Lift FAQ
Can you rent an Arrow Lift stair lift?
No, you cannot rent an Arrow Lift stair lift. The company has financing options and reconditioned chairs to help make lifts more affordable.
Where is Arrow Lift available?
Arrow Lift currently has 14 showroom locations. Each one serves people in the nearby areas.
- Minneapolis
- Bloomington, Minnesota
- Duluth, Minnesota
- Appleton, Wisconsin
- Des Moines, Iowa
- Cleveland
- Columbus, Ohio
- Cincinnati
- Los Angeles
- Fresno, California
- San Diego
- Anaheim, California
- San Francisco
- Ontario, California
What brands does Arrow Lift offer?
Arrow Lift offers clients numerous stair lift options. At their showroom locations, you can see lifts from Stannah, Bruno and Acorn.
Does Arrow Lift install stair lifts?
Yes, professional installation is included with your purchase. The Arrow Lift team has experienced installers to get your stair lift working correctly.
Still have questions?
Is Arrow Lift worth it?
If you want to purchase a stair lift and live in the upper Midwest or California, Arrow Lift might be a great fit. The company has multiple options, so you can select safety features that meet your needs. You can even get customized stair lifts for curved or oddly shaped stairs. Each purchase includes professional installation and fees for any required permits. However, you can’t rent a stair lift from Arrow Lift, so you’ll need to go with another company if you prefer to go that route.
Arrow Lift Reviews
Filter by Rating
- (224)
- (14)
- (6)
- (3)
- (2)
Popular Mentions
- 4,919,786 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,919,786 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 16, 2026
We had representatives come out to the house, and we interviewed each of them and looked at their products. The sales guy from Arrow Lift was extremely knowledgeable and their product looked better. They had a better solution than the other two we looked at. We got a straight stair lift for my dad’s house and the installation went quickly. It was two hours tops. We’re happy with Arrow Lift and the stair lift works well for mom and dad.
Thank you for sharing your experience, Harold! We’re hear happy to hear that after taking the time to carefully evaluate your options, that our team was able to provide a solution that best met your parents’ needs. It’s wonderful that your sales representative was knowledgeable and that the installation was completed quickly and smoothly.
Most importantly, we’re pleased to know that the stair lift is working well for your mom and dad. Hearing that it is helping make daily life easier for them is why we do what we do. Thank you for taking the time to leave such thoughtful feedback.
Warmly,The Arrow Lift Team
Reviewed June 22, 2026
I got ahold of four different stairlift companies. And Arrow Lift was the only one that answered me back. I liked them. They were reasonable, and they were local. They're just a mile or so away from where we live. I wanted that versus someone from wherever.
The experience with the rep went pretty well. First of all, he set up a time, and he was here on time. And I invited him in. We sat down. We started just chatting about the deal and showed him where we would want it. And so, he started and gave us four different options for what we wanted. And we picked the one that we wanted. He wrote everything down. He was polite and nice.
He called the office to see when he could schedule a guy. He was here on a Thursday, and they came on a Monday. So, it was a pretty quick turnaround. He was very knowledgeable. He knew everything inside and out about the stairlift. There was no “What about this? What about that?” He went through it all. He was excellent. He sold us on everything. Not pressured us, but he knew what he was talking about. He didn't have to refer back to paperwork or say, “I don't know about this, but I could check.” He knew everything. And he was a local guy.
The installer came in, and he knew what was to be installed and where. There was no “Tell me where you want this thing” or “What am I supposed to do?” type of deal. He said, “Is this the stairway, the only stairway?” I said, “Yes.” And he got right after it and had it done in about an hour. He had all the parts. There was none of this “I got to go run after this or get that.” He knew right what to do when he walked in. He had a plan, or they had made it so that they could get in and get out in no time at all. And there was no disruption in anything that we did. They were pretty heads-up.
The stairlift is great. Love it. And the guy that installed it did a very good job. And it's been running fine ever since. The stairlift is straight. But we got the battery backup. Also, the remote control, where if someone was downstairs and I wanted to come downstairs, I could hit the remote control and send the chair back up for me to get down there.
And I'm gonna pick them versus several of the other ones. I had one company that finally got ahold of me a month after I got ahold of them. They advertise on TV all the time. So, Arrow Lift is in Urbandale, which is the next suburb over. They're not very far away and have the service. And I've heard from them since, too. They’ve called and asked if we've had any problems with it. They followed up on it so far. They were a prompt and courteous company. They called and wanted to make sure everything was right. Like, “Is this running right? Is this right? And is there any kind of repair we need, like tighten up the rail?” They went over all that stuff and answered yes or no.
Thank you, Mark, for taking the time to share such a detailed review. We’re glad our team was able to respond quickly, walk you through the stairlift options clearly, and help you choose the right fit without pressure.
It’s great to hear that the installation went smoothly and that the stairlift, battery backup, and remote control have been working well for you. We know how important it is to have a local team you can count on, both during the installation and afterward, so we’re especially glad the follow-up has been helpful.
Thank you again for choosing Arrow Lift. We’re grateful for the opportunity to help and are always here if you need anything down the road.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed June 19, 2026
I had interviews with three different companies and for our situation, Arrow Lift’s configuration was the best for what we needed. There would have been something sticking out into the hall downstairs that would have been a trip hazard with the ones from the other companies. I'm the sole caretaker of my 95-year-old mother. If I trip and break my neck or break my hip, then we're both goners. Dealing with the salesperson was wonderful. He was the last person I talked to and he came at it with a different angle and I was very impressed. He followed through, making sure that everything was running smoothly.
We live in a split-level house, and we got the curved stairlift. It goes up seven steps to a platform, makes a U-turn and goes up another seven steps. The installation took a couple of hours and it went smoothly. The quality is very good and I'm very happy with what we got. It was expensive but well worth the money that we spent. I would recommend Arrow Lift to anybody. But they should go through the process of interviewing and checking out different lifts because there are different ones for different situations. It's a little tight, but it's the one that works for us. We enjoy it.
Thank you, Janet — your thoughtful review means a lot. We’re glad our team was able to find a curved stairlift configuration that fit your split-level home and helped avoid creating a trip hazard downstairs. That kind of detail matters, especially when you’re caring for your mother and thinking carefully about safety for both of you.
It’s also great to hear that the installation went smoothly and that your salesperson followed through to make sure everything stayed on track. We’re grateful you chose Arrow Lift after taking the time to compare your options, and we’re so glad the stairlift is working well for your situation.
- The Arrow Lift Team
Reviewed May 31, 2026
My 89-year-old mother moved in with us, so we got a curved indoor stairlift. When I was online to search for stairlift companies, I did the "contact me" thing to say I'm interested and possibly looking at stairlifts. After that, I did everything else by phone with a human. Arrow Lift had a showroom local to where I am and their service center seems to be local as well. Nelson who was not a high-pressure sales kind of guy, which I like, gave us the information and answered any questions. He was patient with us, respectful towards my mom who was there with us as well as very willing to do whatever needed to be done in terms of trying to arrange a time for us to go to the showroom, and that he would be there so that he could show us the different combination of things that he had been talking about that he thought might work best for mom.
The installation was fine. I have a 110-year-old house and the stairway from the first floor to the second floor is narrow. The stairlift fits fine, which is one of the reasons that we went with the curved one. The chair wouldn't be sitting in the stairway itself. We purchased a power chair and there was a fuse that was missing. On initial installation, we didn't have that, but there is the manual option to swivel the chair around. So, that was fine, and then they had to order the fuse. As soon as it came in, they called us to say, "Okay. We've got all the parts that we're looking for. And when can we come out and get this stuff finalize absolutely everything?" However, we'd been having a bit of a trouble with the the chair. We found out when the second guys came out with the fuse and the other part they needed, they discovered that at the factory, there had been a wire that wasn't 100% connected the way it needed to be.
My mom would come down and she would get off the chair, then it was still beeping like it was not charging. I could walk by and it would stop beeping, then I could turn and walk by it again, and it would start beeping again. It's like there's a ghost in the chair. With the second install visit, all that's been fixed. My mom's power chair thing is working, and we're all happy.
The stairlift seems to be good quality. With the curved rails, they had to be imported from across the sea, and with our lovely president with the tariffs, the cost was more than what it would have been with the other company. However, I liked Nelson, the sales guy. I was willing to pay more for having local service in a local showroom. Would I have liked the cost to be less? Sure. But, we were fine enough with the pricing, because we went ahead and bought it. Overall, everything has been positive, from whenever I called in to go, "Hey, what's going on?" to Nelson, to the different teams that came out for the installations. Everybody has been very positive. It's made me comfortable with the decision that we made to go with them to begin with. I would tell people to call Nelson.
Thank you for taking the time to share such a thoughtful review, Nanci! We’re honored that you entrusted us with helping your mother remain comfortable and safe in your home. It’s wonderful to hear that having a local showroom and service team, along with Nelson’s patient and no-pressure approach, helped give you confidence in your decision.
We’re also pleased that the curved stair lift was able to fit well within your home's unique layout. While the need for a follow-up visit due to a factory-related issue was certainly unexpected, we’re glad our team was able to identify the cause and get everything working properly. Hearing that your mother is now using the lift comfortably and that everyone is happy with the result means a great deal to us.
We appreciate your kind words about Nelson and the rest of our team. Knowing that your experience—from your first inquiry to the installation and follow-up service—left you feeling comfortable with your decision is incredibly meaningful. Thank you for sharing your experience and for your trust in Arrow Lift.
Reviewed May 29, 2026
My husband needed a chairlift. I found Arrow Lift on the net. I looked other people up as well. I decided to let Arrow Lift come, and they came and gave me a quote and showed me the information. I was satisfied with them. The installer did a very good job. He left everything so clean and nice. The stairlift goes up and down, but on the stairs, it curves to let my husband on the porch. I showed him how to use it after they showed me. I went in person to where they sell them. My daughter went, and the lady showed us how to use it. It looks very nice. Then I came home and showed him. The stairlift was very expensive, but that's what they cost and I'm happy with that.
I would recommend Arrow Lift to a friend. I liked the stairlift. It's good quality. My husband uses it. He loves it. The only thing is, they didn't keep their word when they said they were going to send me the information in the mail. Finally, I got something in the mail, and it said that the labor and all that stuff they had said it was was not guaranteed for life because the fact that you have to send in some information within 30 days of the time that you purchased it. So, I got very upset. They said it was only guaranteed for five years. I called the office. I called the guy who sold me the Arrow Lift and I said, "You guys aren't fair, because everything was good. I paid you guys. Everything was good. And you guys are bad 'cause you didn't keep your word by sending me the information. Now I only got five years of warranty on it.”
Eventually, I landed up speaking with the guy who sold me the chair, and he told me he was going to send me another warranty for life like they had said. Then they send me invoice showing the price I paid. Overall, everything was good. I love the chair. It's just I was upset that I never received the warranty until three months later.
Thank you for sharing such a detailed review, Sally! We’re glad to hear that you were pleased with the installation process, the quality of the stair lift, and the time our team spent helping you and your daughter learn how to use it. It’s especially meaningful to hear that your husband enjoys using the lift and that it has been a good fit for your home.
We also appreciate you sharing your concerns regarding the warranty information. We understand how upsetting it was to receive paperwork that did not match your expectations, especially after waiting longer than anticipated for the information to arrive. We’re pleased that you were able to speak with your sales representative and that the matter was addressed.
Thank you again for your thoughtful feedback and for recommending Arrow Lift to others. Hearing that your husband loves the stair lift and that you would recommend us to a friend means a great deal to our team.
Best,The Arrow Lift Team
Reviewed April 25, 2026
I was having trouble walking and going up and down the stairs was. It was getting to be a little dangerous, and I was afraid of falling. So, that was when I got the chairlift from Arrow Lift. I got the indoor straight chairlift. The installation went fine. I just needed to get some more electrical line to go down so that they could plug it in to the home line. That's the only thing that I had extra done, except for them putting the chairlift in. The chairlift is really good. I'm hearing the beeps when things work, and I can tell when I need to stop the chair. It's all working very well. I did have them come out one time because they needed to put a new battery in the chairlift. It was kind of stuck and they came out right away and took care of it. I haven't had any problems since. The chairlift is easy to use and it's comfortable to ride in. I feel very safe going up and down the stairs. I'm very happy with Arrow Lift. The $9,000 was worth it.
Thank you for taking the time to share your experience, Virginia! We’re so glad to hear that your stair lift has helped you feel safe and confident using the stairs again. Being able to move comfortably between floors and remain in the home you love is exactly why we do this work.
It’s also great to know that the lift has been comfortable and easy to use. While needing a battery replacement is uncommon so shortly after installation, we’re pleased our service team was able to respond quickly and get everything back in working order. Thank you again for choosing Arrow Lift, and we’re delighted to hear that the stair lift has been such a worthwhile investment for you!
Reviewed July 7, 2026
I needed a lift for my wife, and Mayo Clinic had recommended Arrow Lift. We went with the used one because it was a little bit better priced. We're hoping that my wife can get over her condition and we can remove the lift eventually. It's worked well. It's done what it's supposed to do. My wife was in the hospital and then a nursing facility. Without the lift, she wouldn't have been able to come home.
Thank you, Tyler, for sharing this with us. We’re so glad the lift has helped make it possible for your wife to come home, and we hope it continues to make things easier for both of you during her recovery.
We’re also glad our team could help you find a used lift option that made sense for your situation. Thank you for trusting Arrow Lift, and please know we’re here if you need anything along the way.
Reviewed June 13, 2026
Getting up and down was an issue for my aunt. She bought a stairlift and I helped her with the purchase. We went with Arrow Lift as they were reputable. We like that the stairlift doesn't take up a lot of space. It also makes us family members less worried. As people age, it might be harder. Others should get it before it's an emergency, which was our case.
Thank you for sharing your experience, Jennifer! We’re honored that you and your aunt chose Arrow Lift and that our reputation gave you confidence in your decision. It’s wonderful to hear that the stair lift fits well in the home and has provided greater peace of mind for both your aunt and the rest of the family.
Hearing that the stair lift has helped address mobility challenges before they became even more urgent means a great deal to us. Helping people remain safe and comfortable in their homes while giving loved ones added reassurance is exactly why we do what we do. Thank you for taking the time to share your thoughtful feedback.
Warmly,The Arrow Lift Team
Reviewed June 4, 2026
I bought the stairlift at the end of the year and I didn't want it until May. So they installed it about the 1st of May. But I was not in any hurry for it. I'm 80 years old and I still work and walk and move and do everything. I still go up and down the stairs. But I wanted the stairlift for a situation when my mobility became a problem. I did all the measurements ahead of time and I knew it was going to work fine straight up and down. I have a fairly steep stairs with shorter steps in there. So that was my reason for wanting that down the road. So it was not terribly difficult for me to go up and down. But with the shorter steps and at a steeper angle, it made it where I thought the investment was definitely worth that rather than having a fall or something and healing up from it.
Thank you, Tom — we’re glad the timing worked well for you and that the stairlift is in place for when you may need it. Planning ahead for safety and peace of mind can make a big difference, especially with steeper stairs. We’re grateful you chose Arrow Lift and took the time to share your experience.
Warmly,The Arrow Lift Team
Reviewed June 1, 2026
I live in Rossmoor, which is a senior living community, and they advertised Arrow Lift in the Rossmoor News. When they came up, they had the Stannah stairlift, which was a name I was familiar with, so I got it. The stairlift is very good and I like it. It's an outdoor straight type and very comfortable to use. But during the installation, the techs were not aware that they needed the Walnut Creek and Rossmoor permits. I thought they had worked in Rossmoor and knew that. So that delayed everything. Other than that, they gave me a very fair price for my stairlift.
Thank you for sharing your experience, Rosalind! We’re delighted to hear that you have been pleased with your outdoor Stannah stair lift and that you find it comfortable to use. It’s also wonderful to know that you felt you received a fair value and that seeing Arrow Lift in the Rossmoor News helped connect you with us.
We appreciate you mentioning the delay related to the permitting process. Community-specific requirements can sometimes vary, and we understand that the additional steps were frustrating. We appreciate your patience as those details were worked through.
Thank you again for taking the time to leave a review. We’re so pleased to hear that you are enjoying your stair lift and hope it serves you well for many years to come.
Best,The Arrow Lift Team
Reviewed May 30, 2026
We had indoor stairlifts, one curved and one straight. The installation team did what they were supposed to do and that's a good thing. But I wish that the footrest was bigger on one of them because I'm too short. The quality seems to be good but the cost was a little excessive.
Thank you for sharing your experience, Connie! We’re glad to hear that the installation of both your curved and straight stair lifts went smoothly and that you have been pleased with the quality of the equipment.
We also appreciate you sharing your feedback regarding the footrest size and the overall cost. In some cases, we can make adjustments to the chair height, and we also offer a larger footrest option that may provide a better fit. If you are interested in exploring those possibilities, please feel free to give us a call. We would be happy to discuss them with you.
Thank you again for taking the time to leave a review and for providing helpful feedback.
- The Arrow Lift Team
Reviewed May 9, 2026
Arrow was able to install the stairlift within a couple of days rather than weeks. The installation was great. The installer was done way before we thought, and everything was good. The stairlift does what I expected it to do. My wife rides it and she's fine with it. It seems pretty sturdy. It's made it much easier to get her up and down. We live in a walkout basement, so you can't get into our house without going out some steps. The stairlift has made it a lot nicer for her. She's very happy with it.
Thank you for sharing your experience, Dan! We’re glad we were able to install your stair lift quickly and that the process went smoothly from start to finish. It’s great to hear that the installation was completed faster than expected and that everything met your expectations.
Most importantly, we’re so pleased to know that the stair lift has made it much easier for your wife to move in and out of your home. Helping people stay comfortable and enjoy greater freedom in their daily lives is why we do what we do. Thank you again for choosing Arrow Lift, and we’re delighted to hear that your wife is so happy with the lift!
Reviewed May 6, 2026
Arrow Lift's sales rep was great. The installation was great, too. Everything was perfect. The installers were fast. We love the stairlift.
Thank you, Douglas, for sharing your experience. We’re glad to hear your sales representative and installation team both made a strong impression.
It’s great to know the installation was completed efficiently and that you’re enjoying the lift. Hearing that it’s been a positive addition to your home means a lot to us.
Thank you again for taking the time to leave your feedback!
Warmly,The Arrow Lift Team
Reviewed May 2, 2026
We purchased a straight stairlift from Arrow Lift and the experience was very easy. We were also happy with the installation, which took a better part of a day, and it's working well. So we're happy with the lift.
Thank you, Belle, for sharing your experience. We’re glad to hear the process felt straightforward and that the installation went smoothly.
It’s also great to know the lift is working well and meeting your needs. That kind of outcome is exactly what we aim for with every project. Thank you again for taking the time to leave your feedback!
Best,The Arrow Lift Team
Reviewed April 29, 2026
Aside from the whole sales and installation nightmare, while the technicians are very courteous, this lift has been repaired more times than I can count. It was installed 8 months ago, so it's still under warranty, but it is very seldom used and we end up calling for repairs almost every time we try to use it. Now that I need it, it's down AGAIN. Lemons happen and I think we got one. Last time it was a loose wire. Another time it was switches incorrectly set at the factory. Our church was looking at buying one. We told them to pass on this. Our builder who brought them in won't put them in anyone else's house. I'm going to be stuck with, and at some point, in, a $65000 piece of junk eating up my living room.
While we’re glad our technicians have treated you with courtesy, we understand that multiple service issues are incredibly discouraging. Experiences like this are not typical, and we appreciate you bringing these concerns forward.
Our team came out yesterday to address the current issue, and we are committed to working through this with you to get your lift operating properly. We understand how important it is for your equipment to be reliable, and we appreciate the opportunity to resolve the situation.
Thank you again for your honest feedback, and we look forward to helping move this in a better direction.Best regards,
The Arrow Lift Team
Reviewed April 26, 2026
We checked several stairlift companies, and the sales representative from Arrow Lift seemed more thorough. Also, the company name seemed to be more familiar and a better name to me. We got a straight stairlift. The installation went really well. The installers did excellently and they were courteous. We use the stairlift a lot. So far, so good.
Thank you for sharing your experience, Tommy! We’re honored that you chose Arrow Lift after taking the time to compare several companies. We’re glad our sales representative provided the thorough information you needed to feel confident in your decision.
It’s also wonderful to hear that the installation went smoothly and that our installers were courteous and professional. Most importantly, we’re pleased to know that the stair lift is getting plenty of use and is helping make everyday life easier in your home. Thank you again for choosing Arrow Lift!
Reviewed April 24, 2026
I have problems getting up the stairs because I have a bad back and bad knees. My sister had told me about Arrow Lift, so I called them. Their team was professional and I ended up purchasing a straight stairlift which has a retractable track on it. I really like it and it's really helpful for me. The only downside of it is once I bring it down to the bottom of the stairs, I have to send it back up. Because otherwise, it keeps beeping because it's not charging. Other than that, it allowed me to stay in my home, and go up and down the stairs. The stairlift is non-obtrusive and I have shown it to friends who have been really impressed by it.
Thank you for sharing your experience, Janet! We’re so glad to hear that your stair lift has made it easier to move between floors and has helped you continue living comfortably in your home. That is exactly the kind of difference we hope to make for our clients.
It’s also wonderful to know that the lift fits neatly into your home and has impressed your friends as well. We’re pleased that our team was able to provide a professional experience and help you find a solution that works well for your needs. With retractable rail models like yours, it is normal for the chair to need to return to its charging position after riding to the bottom. That being said, we appreciate you sharing your feedback, and please don't hesitate to reach out if you have any other questions or concerns!
Thank you again for choosing Arrow Lift!
Reviewed April 18, 2026
I fell down the stairs and broke my leg, and I was unable to go up and down. Dealing with the sales reps was delightful. I like that they were able to come in and install it in just a couple of days after I called them and that was a good selling point. The salesman was very good and I enjoyed talking to him. We love the installers. They came with a certain amount of humor, but they were very efficient and got the job done in a good time. Arrow Lift has excellent customer service and installation process. I got a straight stairlift and it was a little bit tight because it’s a 50-year-old house. But it’s not a problem and the quality is great. People should take a look at it. I would let them use mine and make up their own minds, but inform them of everything I thought about when I was buying, and that Arrow Lift was the best choice for me.
Thank you, Stephen, for taking the time to share your experience. We’re sorry to hear about your fall, but we’re glad we could help make getting around your home easier during your recovery.
It’s great to hear that our team made the process a positive one—from your conversations with the sales representative to the quick turnaround on installation. We’re also happy to know our installers brought both efficiency and a bit of personality to the job while getting everything set up in a timely manner.
We appreciate you noting how the lift fits within your home, especially in a tighter stairway, and that it’s still working well for your needs. Hearing that you’d recommend others take a look and consider your experience means a lot to us.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
Warmly,The Arrow Lift Team
Reviewed April 17, 2026
I called three different companies to get estimates, then I had them come in. Arrow Lift's estimate was higher than what they quoted on the phone, but the other companies were worse. The company that had the lowest estimate, I had them come in first, and then the estimate came out to be $2,000 more. I had the second company come in and their estimate was $1,000 more. Arrow Lift, which was the third company, gave an estimate that was closer and ended up being cheaper than the other two that were originally lower.
I was having the lift put in because I had to have hip surgery. The installers were here on time. I had to ask them to come in later because the doctors found some sort of heart issue and I had an emergency appointment I had to go to. Arrow Lift was able to accommodate changing, then I had another appointment after them and they were able to squeeze me in.
The next day, I had one problem. The lift didn't work, and I was scared and panicked because then the day after that, I was going into the hospital. I had somebody on the phone helping me try to get it to work and they were listening to the weird noises the lift was making. Arrow Lift rushed in and when the guy came in, the lift worked normal.
Thank you, Deborah, for taking the time to share such a detailed experience. We’re glad you explored your options and that, in the end, you felt confident moving forward with us.
It’s great to hear our team was able to work around your schedule, especially with everything you had going on medically. We understand how important that flexibility can be during a stressful time.
We’re also sorry for the concern the next day when the lift wasn’t working as expected—especially with your upcoming hospital visit. We’re glad our team could respond quickly and be there to support you, and that our technician was able to get everything operating normally. Situations like that can be unsettling, and we appreciate your patience as we worked through it.
Thank you again for your thoughtful feedback and for choosing Arrow Lift.
Reviewed April 11, 2026
My husband was becoming immobile and we're older. We are in our 80s. I decided to go with a stairlift. He was also in the hospital and coming out soon. I chose Arrow Lift because I had the option of them taking it out. Other companies will take it out, but it'll be a big charge. Arrow Lift said they would take it out. I don't think that there is a charge, or if there is, it's minimal. My husband was supposed to use it when he came out of the hospital, but he had other issues. But in terms of me trying it, it works fine. It's beautiful. It does the job. I'm also average height, and there's enough space. And with it sitting, where if it sits, there's enough space to go up and down the stairs without problems.
Thank you, Ruth, for taking the time to share your experience with us. We’re glad we could provide an option that gave you added flexibility during such an important time and help make the decision a little easier as you planned for your husband’s return home.
It’s wonderful to hear that the stairlift has been a good fit in your home, both in how it functions and how well it fits within your stairway without getting in the way. We’re also pleased to know you’ve found it easy to use and that it meets your needs well.
Thank you again for your thoughtful feedback, and we’re grateful for the opportunity to assist your family.
Best,The Arrow Lift Team
Reviewed March 27, 2026
The rep from Arrow Lift said he was going to come and see me but he never showed up. That was about six weeks ago. I’m 90 years old and I wanted him to help me and go over how to use it. But I was able to use the stairlift and its quality is okay.
Thank you, Anette, for taking the time to share your feedback. We’re glad to hear you were able to use the stairlift and that it has been working for you, but we’re sorry to hear the follow-up you were expecting did not happen as anticipated.
Clear communication and dependable support are very important to us, and we understand how frustrating that experience must have been. Situations like this are uncommon, and we appreciate you bringing it to our attention. Our customer service manager did try to reach out to learn more about how we could assist, but we weren’t able to connect.
If you’re still open to it, we’d encourage you to give us a call so we can better understand your concerns and provide any additional guidance you may need. Thank you again for your honest feedback.
Best regards,The Arrow Lift Team
Reviewed March 12, 2026
I looked up chairlifts and Arrow Lift was the one they came up with and the sales store was also close to the area. The product is working fine. I really like that it's fairly quiet. The only thing I do notice different is the foot rest does not turn with the upper part. It stays aimed out straight ahead, which is not a big deal, but it would have been better if it swung with the top part. Other than that, the lift makes it easier going up and down the long stairs.
Thank you for taking the time to share your experience, Thomas. We’re glad you found us nearby and that the lift has been helping make those long stairs easier to manage. It’s also nice to hear the unit has been running quietly in your home.
We appreciate you mentioning the footrest as well. On many models it’s designed to remain in a fixed position as the seat swivels, but we understand how having it move together could feel more convenient. Your feedback is helpful, and we’re glad to hear that overall the lift has been a positive addition. Thanks again for choosing Arrow Lift and for letting us know how it’s working for you.
-The Arrow Lift Team
Reviewed March 8, 2026
It wasn't safe for my husband to be going up and down the stairs, and Arrow Lift was the first place we called when we were looking for a stairlift. The salesman was good and explained everything to us. The price seemed to be comparable to other places, plus they were local. The presentation was very good and the reps answered all our questions. We went to the showroom and tried out the various models they had, and decided to go ahead with the installation of the stairlift. It's straight up and down, and since we have a narrow stairwell, we’re still trying our best to figure out how to get around it when we need to. My husband is in love with the stairlift. I wish it had been cheaper, but none of them are cheaper, because they're elevators.
Thank you for taking the time to share your experience, Erin. We’re glad you reached out and had the chance to visit the showroom to try the different models firsthand. Being able to see how the lifts work in person can really help when deciding what’s best for your home. It’s also great to hear that the sales visit was informative and that your questions were answered along the way.
Most importantly, we’re happy to know the stairlift has made it safer and easier for your husband to move between floors—and that he’s enjoying it so much. We understand that space can feel tight in narrower stairways, but we’re glad the lift is helping make daily life more manageable. Thank you again for choosing Arrow Lift and for sharing your feedback.
- The Arrow Lift Team
Reviewed Feb. 26, 2026
I looked up stairlifts in my area, and Arrow Lift came up. I called, and someone came a few days after and measured everything. It wasn't long after that that they put the stairlift it in, so I love it. I was there when the rep came and measured. He was very polite and helpful with any questions I had. It went well. The lift works great. I always did a lot down in my basement. That's where I have my laundry. We have a living space down there, so usually, I go up and down those stairs a dozen times or more a day. Our freezers are down there, so our basement is a big deal for us.
Thank you for sharing your experience! We’re glad to hear the process moved along smoothly—from the initial visit and measurements to getting the stairlift installed not long after. It’s also nice to know the representative took the time to answer your questions and make the visit comfortable.
Most importantly, we’re happy the lift is helping you move between floors more easily, especially with how often you use your basement. Knowing it’s making everyday tasks like laundry and accessing your living space and freezers more manageable means a lot to our team. Thank you again for choosing Arrow Lift.
Warmly,The Arrow Lift Team
Reviewed Feb. 25, 2026
I contacted four companies that do the same thing. Arrow Lift was the only one who could get back to me within two days and install the lift within two days, so they're quick in response. Arrow Lift's rep came in, did some measurement and asked me if I only wanted one to go upstairs. I said, “Yes, this is the only part that I need.” He went outside and did some of his own thing. He came back in and told me the price. It is not cheap. It's almost 4,200. After he told me the price, he started talking about his girlfriend from China. We had a small chitchat for 10 minutes, and he left.
The installer came in a few minutes late, and started doing his work. We didn't talk. After he finished, I paid him the second half of the payment. The first person edmention that whenever my husband passed away, he could uninstall it for me. I have no time for it, because I don't want to spend $4,200 for using it once, and he will take it away for free. If you have a need to get help going upstairs or downstairs, this is an option.
.
Thank you for taking the time to share your experience, Alice. We’re glad we were able to respond quickly and get the lift installed within a short timeframe when you needed it.
It’s also good to hear that the installation itself was completed promptly and that the lift is providing an option for safely navigating the stairs. We understand that this type of equipment is a significant investment, and we appreciate you choosing us to help with your home accessibility needs. If any questions come up as you continue using the lift, our team is always here to help.
Best,The Arrow Lift Team
Reviewed Feb. 21, 2026
I liked the presentation of Arrow Lift, and their price was right, too. I also interviewed five different companies, and Arrow Lift was the only one that had a showroom. That’s important to me. The sales rep we worked with was also very good, personable, and knowledgeable. And he didn’t vet the other companies. We got the straight stairlift installed, and it's what I expected.
Thank you for sharing your experience, Mary. We’re glad you took the time to explore several options and that visiting our showroom helped you feel confident in your decision. Being able to see and try the equipment firsthand can make a big difference. It’s also nice to hear that your sales representative provided clear, helpful guidance along the way. We’re happy the stairlift has met your expectations and appreciate you choosing Arrow Lift!
Reviewed Feb. 16, 2026
My husband’s balance wasn't good and his man cave is down in the basement, so I was worried about him falling down the stairs. When we started looking for a stairlift, we looked for one that was closest to or in the area where we live. We decided to call Arrow Lift and see what they had to say. A man came out to the house and gave us the facts and the timeline, as well as what was available. He was not pushy at all, and we liked him. He told us to give him a call if we’re interested. Once we decided to go with it, it was scheduled within a matter of days. The installer was very good, knowledgeable, polite and efficient. It was, all in all, a good experience.
Time will tell, but the stairlift has been great so far. It's taken a lot of worry away from me. My husband loves it and thinks it's a new toy. It's very quiet. If I'm sitting upstairs, I don't hear him coming up the stairs in the chair. He surprises me constantly. So, it's been very good. Arrow Lift is well worth checking into. People should give it a try if they're looking for something like that.
Thank you for sharing such a thoughtful review, Mary! We’re really glad you reached out and gave us the chance to help, and it’s wonderful to hear that the process—from the initial visit to the installation—felt comfortable and informative for you. Knowing the lift has eased your worries and is helping your husband move between floors more safely truly means a lot to us. We also love hearing that it’s running quietly and fitting nicely into your home. We’re grateful you chose us and took the time to tell your story.
Best,The Arrow Lift Team
Reviewed Feb. 10, 2026
We're older and we bought a house that's got steep steps. A girlfriend of mine from Rochester has had a stairlift since 2022 and she recommended Arrow Lift, which was why I went with them. The stairlift has made my life easier because I was having trouble carrying baskets of laundry upstairs. It's very convenient to sit on it and put the laundry on my lap and it takes me up the steps. It's a very comfortable chair and very easy to run. It’s just that it doesn't speed up. It takes you nice and slow. It's very nice and the quality is good.
Reviewed Jan. 22, 2026
The Arrow Lift salesperson was genuine and friendly. I really enjoyed his interactions because he seemed real, not a phony salesperson. The installation was smooth, and the technician was professional. Although my husband could only use it once before entering hospice, it's been beneficial for my daughter. I have recommended it to friends, too.
Thank you, Lisa, for taking the time to share your experience with us. We’re glad to hear the sales process felt comfortable and genuine, and that the installation went smoothly with a professional technician. We’re especially touched to know the lift has been helpful for your daughter, and we appreciate you recommending us to friends. Wishing you and your family comfort, and thank you again for trusting us during such an important time.
Warm regards,The Arrow Lift Team
Reviewed Jan. 6, 2026
We needed a stairlift to get up and down, and the Arrow Lift salesman was really good. He wasn't pushy at all. He explained the options that we would have, looked over our stairway, and made a recommendation, and we thought about it during the conversation. He was here for an hour, and by the end of that time, we were ready to sign on the dotted line. The cost was a little high, a bit more than we expected, but so far, everything has been really good, including the quality of the stairlift. We ended up getting the push button for the footrest so that we didn't have to bend over and put it up or down, and we're thankful that we got it.
The team that came to install the straight stairlift was really good. There was an experienced person that came along and someone that was being trained in on it. While it wasn't the trainee's first experience installing one, it took a lot longer than I thought it would. Besides that, they were very pleasant and explained everything as they went along. Because we wanted to keep the railing in place, our stairlift sits out into the stairway farther than we anticipated. But it's still fine as far as other people getting up and down the stairs.
Thank you for your sharing your thoughts, Janet. We’re glad our team was able to provide the guidance you needed to feel confident in your decision, and that the installation went smoothly. It’s great to hear the stair lift is working well in your home and that you’re enjoying features like the push-button footrest. We appreciate your feedback on cost and are happy that the quality and fit of the lift have made the investment worthwhile.
Warmly,The Arrow Lift Team
Reviewed Jan. 6, 2026
I decided to go with Arrow Lift when I needed a stair lift installed. The experience was smooth from start to finish. A very skilled young man handled the installation, and he did a fantastic job. He took care of everything, including cleaning up after the installation.
The stair lift itself has been functioning perfectly, and I am pleased with its quality. Although pricing can always be better, the service and product have been worth it. Overall, I'm very satisfied with my experience with Arrow Lift.
Thank you for sharing, Rick. We’re glad the installation went smoothly and that our technician was able to handle everything carefully and professionally. It’s great to hear the stair lift is working well and providing the quality you expected. We appreciate your feedback on pricing and are happy that, overall, your experience with Arrow Lift has been positive.
Best,The Arrow Lift Team
Arrow Lift Company Information
- Company Name:
- Arrow Lift
- Website:
- arrowlift.com
