Arrow Lift Reviews
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About Arrow Lift
Arrow Lift helps minimize mobility challenges in residential and commercial settings. While stair lifts and small elevators are its primary products, the company also has residential wheelchair lifts for indoor or outdoor use, dumbwaiters, casket lifts and material lifts. It also offers various service plans. Arrow Lift has 12 showrooms across five states and provides free in-home consultations.
- Professional installation included
- Customized mobility solutions
- Free removal of unneeded lifts installed by the company
- Can install indoors or out
- Curved stair lifts available
- Limited locations
- Need to provide contact information for a quote
- Doesn’t rent stair lifts
Helpful Reviews
What is Arrow Lift?
Arrow Lift specializes in custom stair lifts and elevators for homes and businesses. The company offers a free consultation to ensure its products work well in your space. With its 35 years of experience, the Arrow Lift team can configure chairs to many unusual stair situations, such as narrow and curved staircases.
The weight capacity is typically 300 pounds, though some models are available with 350- or 400-pound limits. Each chair runs on self-charging batteries to ensure accessibility during a power outage.
Arrow Lift offers different features to meet each user's unique needs. These include:
- Powered footrest folds
- Slim-line controls
- Joystick controls
- Power swivel
- Safety features such as sensor switches and barrier arm safeties
- Seat belt, leg restraints or multi-point harnesses
- Automatic retractable rail
- Multiple color options for chair and rail
This customization helps keep users of all mobility levels safe.
How does Arrow Lift work?
You can visit your local stair lift showroom to see how different models of Arrow Lift stair lifts work. Arrow Lift offers free in-home consultations. You can also opt for an appointment over the phone to review basic details and answer your questions. While an in-home visit may still be required to allow the team to take measurements, this virtual-style consultation can help Arrow Lift better understand your mobility needs.
You can call Arrow Lift to set up a free, no-obligation consultation. During this time, a stair lift specialist will share information about products and options, answer your questions and provide you with brochures. This person can also help you determine if installation permits or licenses are required.
Once the specialist has the necessary information, you’ll receive a custom quote. If you move forward, a team of licensed technicians does the installation.
Arrow Lift also offers maintenance and repair services for stair lifts. You can purchase a service plan to ensure you aren’t surprised by any expensive out-of-pocket repairs down the road.
If you reach the point where you no longer need your lift, Arrow Lift can remove it for you. If you purchased a new Arrow Lift stair lift, the company removes your old one for free. The company may even buy back the chair for a portion of its original price.
Arrow Lift costs
Arrow Lift straight stair lifts typically run between -lift-$2,500 and $6,000 for a basic model. If you need a custom, curved-rail stair lift, you can expect to pay at least $10,000. The rail length is a key component in the price from there.
Arrow Lift’s costs include installation, warranty and permits and inspection fees. This way, you won’t have any unexpected expenses during the installation process.
To help you save even more, the company offers reconditioned stair lifts that are lightly used. Financing options are also available.
Arrow Lift FAQ
Can you rent an Arrow Lift stair lift?
No, you cannot rent an Arrow Lift stair lift. The company has financing options and reconditioned chairs to help make lifts more affordable.
Where is Arrow Lift available?
Arrow Lift currently has 14 showroom locations. Each one serves people in the nearby areas.
- Minneapolis
- Bloomington, Minnesota
- Duluth, Minnesota
- Appleton, Wisconsin
- Des Moines, Iowa
- Cleveland
- Columbus, Ohio
- Cincinnati
- Los Angeles
- Fresno, California
- San Diego
- Anaheim, California
- San Francisco
- Ontario, California
What brands does Arrow Lift offer?
Arrow Lift offers clients numerous stair lift options. At their showroom locations, you can see lifts from Stannah, Bruno and Acorn.
Does Arrow Lift install stair lifts?
Yes, professional installation is included with your purchase. The Arrow Lift team has experienced installers to get your stair lift working correctly.
Still have questions?
Is Arrow Lift worth it?
If you want to purchase a stair lift and live in the upper Midwest or California, Arrow Lift might be a great fit. The company has multiple options, so you can select safety features that meet your needs. You can even get customized stair lifts for curved or oddly shaped stairs. Each purchase includes professional installation and fees for any required permits. However, you can’t rent a stair lift from Arrow Lift, so you’ll need to go with another company if you prefer to go that route.
Arrow Lift Reviews
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Reviewed May 9, 2026
Arrow was able to install the stairlift within a couple of days rather than weeks. The installation was great. The installer was done way before we thought, and everything was good. The stairlift does what I expected it to do. My wife rides it and she's fine with it. It seems pretty sturdy. It's made it much easier to get her up and down. We live in a walkout basement, so you can't get into our house without going out some steps. The stairlift has made it a lot nicer for her. She's very happy with it.
Thank you for sharing your experience, Dan! We’re glad we were able to install your stair lift quickly and that the process went smoothly from start to finish. It’s great to hear that the installation was completed faster than expected and that everything met your expectations.
Most importantly, we’re so pleased to know that the stair lift has made it much easier for your wife to move in and out of your home. Helping people stay comfortable and enjoy greater freedom in their daily lives is why we do what we do. Thank you again for choosing Arrow Lift, and we’re delighted to hear that your wife is so happy with the lift!
Reviewed April 25, 2026
I was having trouble walking and going up and down the stairs was. It was getting to be a little dangerous, and I was afraid of falling. So, that was when I got the chairlift from Arrow Lift. I got the indoor straight chairlift. The installation went fine. I just needed to get some more electrical line to go down so that they could plug it in to the home line. That's the only thing that I had extra done, except for them putting the chairlift in. The chairlift is really good. I'm hearing the beeps when things work, and I can tell when I need to stop the chair. It's all working very well. I did have them come out one time because they needed to put a new battery in the chairlift. It was kind of stuck and they came out right away and took care of it. I haven't had any problems since. The chairlift is easy to use and it's comfortable to ride in. I feel very safe going up and down the stairs. I'm very happy with Arrow Lift. The $9,000 was worth it.
Thank you for taking the time to share your experience, Virginia! We’re so glad to hear that your stair lift has helped you feel safe and confident using the stairs again. Being able to move comfortably between floors and remain in the home you love is exactly why we do this work.
It’s also great to know that the lift has been comfortable and easy to use. While needing a battery replacement is uncommon so shortly after installation, we’re pleased our service team was able to respond quickly and get everything back in working order. Thank you again for choosing Arrow Lift, and we’re delighted to hear that the stair lift has been such a worthwhile investment for you!
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Reviewed April 18, 2026
I fell down the stairs and broke my leg, and I was unable to go up and down. Dealing with the sales reps was delightful. I like that they were able to come in and install it in just a couple of days after I called them and that was a good selling point. The salesman was very good and I enjoyed talking to him. We love the installers. They came with a certain amount of humor, but they were very efficient and got the job done in a good time. Arrow Lift has excellent customer service and installation process. I got a straight stairlift and it was a little bit tight because it’s a 50-year-old house. But it’s not a problem and the quality is great. People should take a look at it. I would let them use mine and make up their own minds, but inform them of everything I thought about when I was buying, and that Arrow Lift was the best choice for me.
Thank you, Stephen, for taking the time to share your experience. We’re sorry to hear about your fall, but we’re glad we could help make getting around your home easier during your recovery.
It’s great to hear that our team made the process a positive one—from your conversations with the sales representative to the quick turnaround on installation. We’re also happy to know our installers brought both efficiency and a bit of personality to the job while getting everything set up in a timely manner.
We appreciate you noting how the lift fits within your home, especially in a tighter stairway, and that it’s still working well for your needs. Hearing that you’d recommend others take a look and consider your experience means a lot to us.
Thank you again for your thoughtful feedback and for choosing Arrow Lift!
Warmly,The Arrow Lift Team
Reviewed April 17, 2026
I called three different companies to get estimates, then I had them come in. Arrow Lift's estimate was higher than what they quoted on the phone, but the other companies were worse. The company that had the lowest estimate, I had them come in first, and then the estimate came out to be $2,000 more. I had the second company come in and their estimate was $1,000 more. Arrow Lift, which was the third company, gave an estimate that was closer and ended up being cheaper than the other two that were originally lower.
I was having the lift put in because I had to have hip surgery. The installers were here on time. I had to ask them to come in later because the doctors found some sort of heart issue and I had an emergency appointment I had to go to. Arrow Lift was able to accommodate changing, then I had another appointment after them and they were able to squeeze me in.
The next day, I had one problem. The lift didn't work, and I was scared and panicked because then the day after that, I was going into the hospital. I had somebody on the phone helping me try to get it to work and they were listening to the weird noises the lift was making. Arrow Lift rushed in and when the guy came in, the lift worked normal.
Thank you, Deborah, for taking the time to share such a detailed experience. We’re glad you explored your options and that, in the end, you felt confident moving forward with us.
It’s great to hear our team was able to work around your schedule, especially with everything you had going on medically. We understand how important that flexibility can be during a stressful time.
We’re also sorry for the concern the next day when the lift wasn’t working as expected—especially with your upcoming hospital visit. We’re glad our team could respond quickly and be there to support you, and that our technician was able to get everything operating normally. Situations like that can be unsettling, and we appreciate your patience as we worked through it.
Thank you again for your thoughtful feedback and for choosing Arrow Lift.
Reviewed April 11, 2026
My husband was becoming immobile and we're older. We are in our 80s. I decided to go with a stairlift. He was also in the hospital and coming out soon. I chose Arrow Lift because I had the option of them taking it out. Other companies will take it out, but it'll be a big charge. Arrow Lift said they would take it out. I don't think that there is a charge, or if there is, it's minimal. My husband was supposed to use it when he came out of the hospital, but he had other issues. But in terms of me trying it, it works fine. It's beautiful. It does the job. I'm also average height, and there's enough space. And with it sitting, where if it sits, there's enough space to go up and down the stairs without problems.
Thank you, Ruth, for taking the time to share your experience with us. We’re glad we could provide an option that gave you added flexibility during such an important time and help make the decision a little easier as you planned for your husband’s return home.
It’s wonderful to hear that the stairlift has been a good fit in your home, both in how it functions and how well it fits within your stairway without getting in the way. We’re also pleased to know you’ve found it easy to use and that it meets your needs well.
Thank you again for your thoughtful feedback, and we’re grateful for the opportunity to assist your family.
Best,The Arrow Lift Team
Reviewed March 8, 2026
It wasn't safe for my husband to be going up and down the stairs, and Arrow Lift was the first place we called when we were looking for a stairlift. The salesman was good and explained everything to us. The price seemed to be comparable to other places, plus they were local. The presentation was very good and the reps answered all our questions. We went to the showroom and tried out the various models they had, and decided to go ahead with the installation of the stairlift. It's straight up and down, and since we have a narrow stairwell, we’re still trying our best to figure out how to get around it when we need to. My husband is in love with the stairlift. I wish it had been cheaper, but none of them are cheaper, because they're elevators.
Thank you for taking the time to share your experience, Erin. We’re glad you reached out and had the chance to visit the showroom to try the different models firsthand. Being able to see how the lifts work in person can really help when deciding what’s best for your home. It’s also great to hear that the sales visit was informative and that your questions were answered along the way.
Most importantly, we’re happy to know the stairlift has made it safer and easier for your husband to move between floors—and that he’s enjoying it so much. We understand that space can feel tight in narrower stairways, but we’re glad the lift is helping make daily life more manageable. Thank you again for choosing Arrow Lift and for sharing your feedback.
- The Arrow Lift Team
Reviewed May 6, 2026
Arrow Lift's sales rep was great. The installation was great, too. Everything was perfect. The installers were fast. We love the stairlift.
Thank you, Douglas, for sharing your experience. We’re glad to hear your sales representative and installation team both made a strong impression.
It’s great to know the installation was completed efficiently and that you’re enjoying the lift. Hearing that it’s been a positive addition to your home means a lot to us.
Thank you again for taking the time to leave your feedback!
Warmly,The Arrow Lift Team
Reviewed May 2, 2026
We purchased a straight stairlift from Arrow Lift and the experience was very easy. We were also happy with the installation, which took a better part of a day, and it's working well. So we're happy with the lift.
Thank you, Belle, for sharing your experience. We’re glad to hear the process felt straightforward and that the installation went smoothly.
It’s also great to know the lift is working well and meeting your needs. That kind of outcome is exactly what we aim for with every project. Thank you again for taking the time to leave your feedback!
Best,The Arrow Lift Team
Reviewed April 29, 2026
Aside from the whole sales and installation nightmare, while the technicians are very courteous, this lift has been repaired more times than I can count. It was installed 8 months ago, so it's still under warranty, but it is very seldom used and we end up calling for repairs almost every time we try to use it. Now that I need it, it's down AGAIN. Lemons happen and I think we got one. Last time it was a loose wire. Another time it was switches incorrectly set at the factory. Our church was looking at buying one. We told them to pass on this. Our builder who brought them in won't put them in anyone else's house. I'm going to be stuck with, and at some point, in, a $65000 piece of junk eating up my living room.
While we’re glad our technicians have treated you with courtesy, we understand that multiple service issues are incredibly discouraging. Experiences like this are not typical, and we appreciate you bringing these concerns forward.
Our team came out yesterday to address the current issue, and we are committed to working through this with you to get your lift operating properly. We understand how important it is for your equipment to be reliable, and we appreciate the opportunity to resolve the situation.
Thank you again for your honest feedback, and we look forward to helping move this in a better direction.Best regards,
The Arrow Lift Team
Reviewed April 26, 2026
We checked several stairlift companies, and the sales representative from Arrow Lift seemed more thorough. Also, the company name seemed to be more familiar and a better name to me. We got a straight stairlift. The installation went really well. The installers did excellently and they were courteous. We use the stairlift a lot. So far, so good.
Thank you for sharing your experience, Tommy! We’re honored that you chose Arrow Lift after taking the time to compare several companies. We’re glad our sales representative provided the thorough information you needed to feel confident in your decision.
It’s also wonderful to hear that the installation went smoothly and that our installers were courteous and professional. Most importantly, we’re pleased to know that the stair lift is getting plenty of use and is helping make everyday life easier in your home. Thank you again for choosing Arrow Lift!
Reviewed April 24, 2026
I have problems getting up the stairs because I have a bad back and bad knees. My sister had told me about Arrow Lift, so I called them. Their team was professional and I ended up purchasing a straight stairlift which has a retractable track on it. I really like it and it's really helpful for me. The only downside of it is once I bring it down to the bottom of the stairs, I have to send it back up. Because otherwise, it keeps beeping because it's not charging. Other than that, it allowed me to stay in my home, and go up and down the stairs. The stairlift is non-obtrusive and I have shown it to friends who have been really impressed by it.
Thank you for sharing your experience, Janet! We’re so glad to hear that your stair lift has made it easier to move between floors and has helped you continue living comfortably in your home. That is exactly the kind of difference we hope to make for our clients.
It’s also wonderful to know that the lift fits neatly into your home and has impressed your friends as well. We’re pleased that our team was able to provide a professional experience and help you find a solution that works well for your needs. With retractable rail models like yours, it is normal for the chair to need to return to its charging position after riding to the bottom. That being said, we appreciate you sharing your feedback, and please don't hesitate to reach out if you have any other questions or concerns!
Thank you again for choosing Arrow Lift!
Arrow Lift Company Information
- Company Name:
- Arrow Lift
- Website:
- arrowlift.com
