GE Refrigerators Reviews

Our four-year old GE profile (freezer drawer on bottom) failed three times in eight months. Always the same problem-- freezer too cold and refrigerator too warm (room temp). First, they replaced the control board at a cost of $279.23. Two weeks later, they replaced the thermister and then (six months later) they said it was a problem with this refrigerator and you must pull the freezer drawer all the way out with both hands on the middle and push it closed the same way every time you open it. We were actually charged $185.93 for the service man to tell us how to hold the door handle with both hands. What a crock!

On 01/23/2010, I purchased a monogram refrigerator model zfsb23drss which was delivered on 01/26/10. On the same day, I realized that the water and Ice dispenser did not work. I called for service and we scheduled a service call for 01/29/10. The service man said that there where parts that he needed and that he would order it and we would schedule the repairs for 02/05/10. Another repair man came only to tell me that the entire door needed to be replaced. He ordered a new door which came on 02/23/10.

Refrigerator is only five and a half years old and is not used hard. I had to replace the heater defrosting system fan at the cost of $228 and was told by the serviceman that this is the way they are made, not made to last. I have had refrigerators made by Kenmore that went over 20 years without needing repair. Unfortunately, I own another GE frig that is one year newer than this one. The repairman said it too will need repair soon. I find this totally unacceptable. The frig will not cool properly when this fan breaks, so you can imagine the health risk. I am fortunate that it did not result in food poisoning!

I wanted to add this to the complaint filed earlier about the GE Monogram refrigerator. We have to daily chop away ice from the refrigerator to have it work. Even doing that, the temperature is higher than appropriate. We purchased an inexpensive refrigerator/freezer unit to place in the garage to keep the fresh food from spoiling. The Monogram was a very large investment. GE is not handling this problem at all.

I purchased a GE Monogram Stainless steel Side by Side refrigerator three years ago. This is their top of their line model. 6 months ago, the temperature in the refrigerator started to rise. A GE tech came and said that the unit gets too cold, freezes and stops cooling. GE knows about this problem, and now offers a heating system for $600 to help with this situation. I think it is ridiculous to have to put a heater in a refrigerator to keep it at the right temperature. If GE acknowledges this problem, they should take responsibility and not pass it onto the consumer. The economic damage is the service fees so far, I have spent more than $500 and the loss of food several times in the past months. Today, both the freezer and refrigerator were not cooling, so the loss was substantial.

I have Refrigerator PFS22MBSWW, Serial #SAZHO56875. I'm writing to you in regard to the above-mentioned refrigerator which I purchased on February 16, 2006. Since Day 1, I have had nothing but problems with this fridge. So far, two doors, the temperature control and one shelf on door have been replaced. As well, the track to the vegetable/fruit bin is broken and today the clip on the left door facing the fridge has broken off once again to which the door has to be replaced for the third time. We do not force the door nor ever do anything to cause any damages - it just simply happens because of its lack of quality that we had to discover after its purchase.

Upon delivery of my GE profile refrigerator (bottom freezer model), I noted that there was a hard plastic connector, which allowed the handle to meet the doors of the refrigerator (a space filler). I noticed this small insignificant part, because it looked so cheap, and didn't seem appropriate for the refrigerator. We had some larger issues with our refrigerator, and they were taken care of promptly, and adequately. Within months of using our refrigerator, the plastic pieces I spoke of, cracked. I felt the larger issues were addressed, and I would learn to live with the cracks.

My GE side by side refrigerator has not worked right from day one. The ice maker does not shut off and the ice piles up and then cracks the shelf above it and you cannot remove the ice bucket without trying to defrost it. I had them come in and repair and at that time, I was told to take out a GE extended warranty and not from the store where I purchased it. As soon as the technician left, the same problem occurred and we could not stop the ice unless shutting it manually. I waited for contract to go into effect then the technician came and again tried to fix it along with other parts that were broken. Everything is plastic and doesn't take much to crack.

I called to ask how procedure to getting broken GE refrigerator repaired. I had purchased extended warranty. I was told I'd never purchased it, so I asked if their records could be wrong since I'd paid for it. I was told I "was dreaming", that I "must wish I did but never did." Then they hung up the phone. I called back later to see if they would check again, but first I said, "How are you?" and he started screaming at me, "You could care less how I am. You don't know me and don't give a damn how I am and don't ever ask how I am again!"

I bought a refrigerator 3 years ago and all I had out of the sucker is trouble. In the last year, it has been worked on 3 times and cost me as much as a new one would have. I am not happy with GE, appliance model number PSC235GRC. You know this was not a cheap refrigerator.

I also own a General electric refrigerator Model GSH25JFRF CC. The ice maker stopped. I could hear the relay switch continually clicking. I contacted my repair man. He said that the control panel on the back was installed in New Mexico. That it was bad and the panel costs $400 to replace. The one in the door would cost $200 to replace. He said that both panels would need to be replaced. This is a bad note to know that a refrigerator you paid $1100 for would quit when your warranty just went out. General Electric sucks! I had to purchase a new refrigerator. You can bet I will never buy another General Electric refrigerator again!

I purchased a GE Profile, french door, freezer on the bottom refrigerator in August of 2007. Since that time, the ice maker has been replaced. The computer has been replaced twice and a relay switch has been replaced. The first two repairs were under warranty. The second two were not, although after a lot of tenacious complaining, the service fees were waived.

In 2004, we purchased a GE Refrigerator model #PSC23NGNABB. We have had several problems but the most recent and what I feel is dangerous is that the plastic fins on the ice maker auger are breaking off into the ice bin and are being dispensed in with the ice. This has the very real potential of being consumed causing injury or death. The pieces are sharp.

After taking a day off work to get my icemaker repaired, the GE tech showed up and did not fix my icemaker. When I told him it was still broken, he insisted I was wrong and the machine just didn't have enough ice. After calling again to let them know it was still broken and I wanted to be refunded the $200 I was charged, I was told it would be refunded right away. After a week, I called back when it had not been refunded and was told it could take up to 2 weeks. After 2 weeks when I called back, I was told 2-4 weeks.

Please help this "dissatisfied customer." I purchased a brand new GE Freezer from Bray and Scarf on July 2006 (ZIFS36NMLH model). We bought a 4 year warranty, within those years we have had over 5 service calls. I have been very disappointed from that point. Over the last few years, the bottom of the freezer just keeps leaking water onto the base. By this happening, the bins in the freezer are being frozen shut! The service tech and myself has to take something and hit the ice on the bins to get the bins out or poor hot water to defrost the bottom, so you can get the bins out!

I have a GE Profile with model number PDS22SFFBLSS. The ice maker does not shut off at the proper level. The bin overflows, and several cubes fall out into the bottom of the freezer. When I called GE, the first person I talked with said there is a tray that fits under the bin to raise it up. They then transfered me to Parts. That person told me there was no part like that and I would have to replace the ice maker unit, because they don't have individual parts, at my expense. She said she was sorry, but it was the best she could do.

I purchased a GE Profile PDS22SISBRSS Bottom Freezer Refrigerator in June 2006. Luckily, I also purchased the 4 year extended warranty from Lowe's at the time of purchase. Lately, it has been clicking several times before the fan kicked on. Today, the fan went out. The wr55x10552 Motherboard was bad. This seems to be a known problem with GE motherboards. GE customer service will not back it up after the 1 year expires. Buyer beware!

We purchased a GE Profile Refrigerator on 7/15/06 for $1,537.00 plus an additional $164.25 for two additional door shelves. On 5/29/07, we had to call for service because the ice maker fell off the wall. (We turn it on to fill the ice tray, then promptly turn it off so that it doesn't produce too much ice) Fortunately, this repair was covered under the 1 year warranty. Then, on 12/7/09 we had to call for repair as the temperature in both the refrigerator and freezer kept fluctuating and we had to throw away some food, as we weren't sure it was safe. This service call cost us $318.00 to replace the electronic control module in the back of the refrigerator.

On Dec. 12, 2009, I purchased a GE microwave oven, side by side refrigerator (GXHF2KGXBB), washer, and dryer from one of the local appliances store. The microwave oven was not working at all two hours after the technician installed it. The store replaced a brand new different brand microwave oven. On Feb. 22, 2010, the two month old GE refrigerator has no temperature on both sides. I called the repair service and reported the problem. The customer service representative did not think it was a crisis, even when I told her the foods started to unthaw. I asked for next day repair; she said that was impossible.

On Oct. 5th, 2009 we discovered our GE Monogram fridge had been "sweating" into the wall, cabinets and floor that surround this built in appliance. GE sent an adjuster to my home and has agreed to accept liability for the damage this high end defective GE product caused. Electric Insurance determined the repairs would cost $9800 but the contractor bill total was $21,000. The sweating fridge caused black mold to grow on the surfaces surrounding this built in fridge and was not discovered by us until the floor tiles began coming loose in front of this fridge. GE admitted they are aware of a problem with this model ZIC36NANLH.

GE Profile Refrigerator that is less than 3 years old is no longer working and GE has terrible customer service and was unwilling to help.

I bought a GE side by side refrigerator in 02. After about 6 0r 8 months it just seemed not to be cooling enough in the fresh food comp. I talked with a salesman at Lowe's where I purchased it, and he said to just turn it off and let it defrost and it would be ok. I kept doing this off and on. Then a year and half later, I went back to Lowe's and was told it was out of warranty. So off and on I kept defrosting it and getting repairmen to check it. Three said they could not find the problem. Well, I accidentally went to a GE site that our local TV station recommended to go to for a federal rebate. It was here that I contacted GE about my problem with this refrigerator.

I have a 1 1/2 year old GE refrigerator that has not worked correctly since the day I received it. It is a top freezer refrigerator. The bottom shelf of the refrigerator freezes all food put on it. I had a serviceman come out under warranty who replaced the thermostat and styrofoam. This did not solve the problem. I have since discovered that the meat in the freezer is frozen but the ice cream is like soup.

I purchased a GE Profile Spacemaker XL1800 in 2004 for approximately $850 plus install. In 2006 I paid $450 to replace the magnetron. Recently, it began making a popping sound when in use but not consistently enough for there to be a problem until I was boiling water for tea and saw sparks and a small flame on the back wall. I clean my microwave constantly even when it has not been used. I wipe it down inside and out, so I am positive there was no visible food to catch fire on the back wall. It left a two-inch burn mark and then stopped heating.

I purchase new GE Profile appliances for my kitchen and have had nothing but problems with the refrigerator and dishwasher. The repair service that handles GE has made several errors and missed appointments.

I bought a stainless steel refrigerator over a year ago. The warranty was only good for 1 year and soon after the warranty expired, the refrigerator was not working properly. I was told that I have to replace the computer component which is priced at $179.95 and then labor is an additional $99.05. This price is outrageous for fixing a refrigerator that is less than 3 years old!

We bought our home 5 years ago and GE was the appliance picked by the builder. That was the first problem. The first year, the board in the back of the frig burnt up and GE fixed it. Then it was down hill. The fan in the freezer started to make noise, it whistles. GE said the fan was going bad but wait until it brakes, I would have to pay for that, 5 years now and it still whistles. The auger for the ice maker broke GE said, it was not covered anymore. I had to buy the part and fix it myself. Then the water stopped coming out of the front, I fixed that.

We purchased a GE side-by-side refrigerator from Home Depot. It was quite expensive. It just stopped working. This will be the third service call in 4 years. This is the second time it stopped working. It is impossible to get a repair person to come to our home. They only come on Tuesdays and Thursdays. My refrigerator went out on Saturday. Did I mention that I have a small child who needs milk and food? Do not buy a GE. The last refrigerator we had lasted 20 years without these kinds of problems!

My 3.5 year old refrigerator went down. I had a serviceman that GE sent out twice to try and repair my refrigerator. He tried various things and charged me almost $300 for the first visit. The second was no charge because my refrigerator is still not useable. GE is supposed to refund me $110 for the part. Finally after the second visit, the serviceman told me that the parts were going to cost over $400 and basically, if GE would not pick up the cost, they should replace unit. I have been calling them and I can not get anything definite out of them. I have emailed, faxed and called.

I have had GE refrigerators for over 20 years, and that worked just fine. I then replaced my fridge with a GE Profile French door with freezer at the bottom. About 2 years now, I already called in service technician 3 times. I could not have the ice machine at first make any ice. A technician fixed that within the first year.

I called this service center on Monday, Jan. 11 to request warranty service for my refrigerator which was making a loud clicking sound when the compressor was trying to come on. I was told I would be contacted by a service technician to schedule an appointment in 24 to 48 hours. Having no such call by Thursday, Jan. 14 I called again and was told that the problem had been related to the locator section, but the service provider had refused the request.

I submitted the following to GE online customer support: Part Number : GSH25JFRFCC, Part Description : water dispenser, Comments : SN - MH231600. The parts illustration on your website is inoperative, just like the water dispenser on this unit. I've exhausted the troubleshooting guide and wish to review the water schematic of this unit so I can figure out what is wrong so I can fix it. The ice maker still functions as designed. Can you help? Thanks.

I purchased a GE Profile Stainless Steel counter-depth refrigerator in October 2006 through Grants Appliance. In August of 2009, I noticed that it is not cooling properly and condensation is forming on the inside of the refrigerator. The temperature in the fridge is supposed to be 37 degrees. It was reading 41 to 45. The temperature on the freezer side would get up to 10 degrees. GE sent someone out on 8/25/09 to inspect. They ordered a new motherboard. On 9/2, they came back out and replaced the motherboard. The problem never got better. On 10/23, they came out and ordered a fan. On 11/4, they came out, replaced the fan, and ordered another part. They told me that my fridge maybe was too close to the wall and if I pulled it out, the temperature goes down and the problem becomes the circulation. I pulled the fridge out but no change. First thing in the morning, the temperature in the fridge was 45 degrees. In the freezer, it was 8 degrees and there was still condensation.

We purchased a GE Refrigerator Side by side model number gss22sgress from Sears. The purchase date was 10/26/2004. We have had to take a protection agreement out on this product after the 1st year for the past 5 years. We have had Sears out 2-4 times a year every year for the same problem, the ice maker and water hose. We are very disappointed in the product that we have had to spend additional $767.90 in extended warranty coverage. Sears repair people tell us that this particular GE model breaks down very frequently to which we agree! It is broken again and we have decided not to take any more protection out on the fridge. We could have bought another one for the cost we have already shelled out. I would like to know if there is anything that can be done. I'm a very unhappy Sears/GE customer.

As like many others I purchased a GE Profile side by side refrigerator in July 2004 at Lowes for $1,974.00. What a waste of money! Between Lowes setting the refrigerator in the house and leaving not hooking anything up nor taking any of the packaging off and the overall operation or should say in operation this has been a bad experience. To make things worse neither Lowes nor GE want to do anything to correct the problems and defective product. It constantly freezes anything in any of the drawers. In the summer the refrigerator part barely keeps anything cold and when you try to adjust the temp it takes about three days to get it to move and when it does everything is frozen.

We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30. (Our ice has ice on it, if you get the idea.) We called GE customer service, and first, we're disappointed to find they work 9-5 Mon-Friday.

Before I start, I want to let everyone know that I thought I had done my research, but apparently not well enough. My husband and I purchased a brand new GE side-by-side refrigerator in July, 2007. I checked reviews for the product online, and looked for just the right model. Then, we went to Home Depot, and purchased the side-by-side model with clean steel and ice maker. We purposely bought an Energy Star model to reduce our electric bill. We did not buy the extended warranty, because who needs that for a refrigerator, that should last at least 10 years for a cheap model. My parents bought a refrigerator, which lasted for almost 20 years, when I was a kid, and my grandmother had the same refrigerator for over 40. I registered the model with GE right away.

I have a GE Cafe refrigerator that is 11 months old and it broke already. When I called for a service call, I was told the first available emergency appointment would 4 days away. They do not care about your problem and do not take ownership of the product. I spent 5 hours on the phone today with various people and still have no answer. I feel the product should be replaced since it's less than a year old and they told me no several times.

My mother is 87 yrs old & we went together to purchase a refrigerator from this company. I have been buying both new & used appliances from them since 1986. In fact, when I built my home in 1998, I used them for all my appliances because they were so great to deal with and stood up for their product. Having "Charlie's Warranty" on a used appliance was like gold. They came out the day you called or the next and were always friendly. The service was always excellent & we never hesitated to sing their praises to friends & strangers. Because of mom's fixed income, we went to look at a used fridge. I'd gotten a used one there last year to replace the used one I had bought from them in 1997. So we are good customers.

Icemaker is shedding plastic parts in our ice and is a bio-hazard.

GE Profile fridge does not maintain temperature. Like all of the complaints seen on the web, the GE Profile is designed to fail and cost the owner thousands of dollars in repairs, let alone potential health issues caused by unknown defrosting/refreezing of food caused by the unit's inability to maintain the desired temperature. It is obvious from the postings that GE is well aware of the manufacturing problems but refuses to help the customer. There is obvious need to recall the fridge/parts as a mfr. defect can lead to salmonella poisoning and death of its owners. Failure of GE and the CDC/Consumer Protection Agency only highlights their complacency in this problem, and hints at criminal conduct.

Our three year old, 25cu. ft., side-by-side refrigerator decides to freeze up the water line to the in-door water dispenser. The settings were set by the tech who delivered and installed the unit, by the way. We had to have an aftermarket heating device installed on the unit to negate this problem. GE doesn't think they should pay for this.

My 4-year old Hotpoint refrigerator had quit dispensing ice, then the water stopped dispensing, the lights quit and finally it had quit cooling or freezing food. I read all the consumer complaints I could read about this issue and decided that it must be the main board in the unit as it was similar to most of all the complaints I had read. I build computers as a hobby so I am no stranger to replacing motherboards. So I borrowed the money to replace the one in my fridge. Everything is now working as it should.

Two years old GE refrigerator - The compressor burned out due to a faulty part. The refrigerator is unrepairable. After two years, I need a new refrigerator. Totally unacceptable. Refrigerators should last more than two years. The warranty was a one year.

I have a 2 and 1/2 year old GE Profile side-by-side stainless Steel Refrigerator. The fridge started freezing everything inside so I called GE and they came out and said a fan motor had gone out. So they replaced it and charged me $353.34. The very next day, it was still freezing everything, so I had the GE repairman come out and he said a temperature sensor went out so they replaced it at no charge. The very next day, water condensation was all over the wall on one side of the fridge and there was a big pool of water at the bottom of the fridge and it was running out all over my kitchen floor.

On April 2004, I purchased a GE Refrigerator, Serial#: **, Model# GSS25JFPE BB at Lowes, Memphis location. Unfortunately, the product has not performed well because the water dispenser line freezes due to a defect in manufacturing of the door. The insulation foam inside the door has collapsed and this causes the water dispensing line to freeze (as per the service technician that cost me $84). I am disappointed because of GE not taking the responsibility to fix this defect on the refrigerator and expect the consumers to pay for this replacement closed to $500. I have had huge investments on GE appliances at my home on refrigerator, washer, dish washer, ovens and cooktop, trusting the brand and now disappointed on GE for not standing up and fixing the defect on a refrigerator when they should be lasting for at least 10 years. I would appreciate if GE would credit the door replacement and service fees associated with it.

I have a concern about a product in my home. It is my GE Monogram refrigerator. About six months ago, the water that was coming out of the filtered water dispenser started to taste bad. I changed the filter, it still tasted bad and then I realized the fridge was leaking. I had someone come out to service it. The water hose got hot from just the heat from the motor and eventually became brittle and cracked in the spot that heated up. Every time I fill a glass of water now, it starts to come out cold and then there's a part of the water that's hot and then it’s cold again and once again the water started tasting bad even though I just changed the filter. If I dump out the first cup, it tastes slightly better.

I purchased a GE side-by-side in 2005. The board fried just after the warranty expired, and GE reimbursed us part of the expense of replacing. The fridge just died again, 12/13/2009. Don't refrigerators last longer than four years these days? GE, replace this fridge because it is defective since day one.

I bought a new GE Profile Refrigerator (FSS26nstss) about 4 years ago, and it didn't work from the 1st day it was delivered. I have since thrown away 4 complete stocks of food at a cost of approximately $900.00, of which GE has sent me $125. They have tried to repair the box with, first, a totally new right-side door (defective molding, they said). 2nd, a new on-off switch on the right-side door. 3rd, a new circuit board, And 4th, just this week, they taped another piece to the inside door (Service guy said he was not sure this would fix the problem.). From the start, the dealer said I would have to deal with GE about all my problems. GE is the worst company to deal with. I was told that the 3rd time I had to throw away all my food, GE should have given me a new frigdge. I will never buy another GE product again. Please help me if you can.

We've owned GE Profile refrigerator (model PSS26PSWA SS) for two years and have had a few icemaker issues from the start - ice cube maker tray falling out of alignment causing water to pour into the collection bucket and freezing the cubes together. Well, the most recent icemaker issue is that the dispenser will be slow to push ice out the door, then after a few seconds, seizes up and will not operate, though an electric buzz can be heard. We called out the GE serviceman (at $99 just to show up, mind you) and he looked at it and ordered us a part, a clear plastic cup at the back of the mechanism that had become chewed up. He insisted it was a cinch to install and recommended we replace it ourselves.

The ice maker on my GE refrigerator stopped delivering ice. I removed the tray to discover a large chunk of plastic lodged at the back end. Thank God it did not dispense into one of our cups and choke us to death! GE must fix this problem before someone chokes to death. Do they not value their long-standing reputation or their customer base? We replaced the unit for $145. I discovered the problem before it caused physical harm to my family.

I own a side by side model number GSS25KSTE SS. I would say, in general, this is a well made refrigerator (although I was surprised it is made in Mexico). The up side is that all of the refrigerator parts are well made and appear as if they will last a long time. It's a nice looking unit. The down side is that the ice maker (door type) is the biggest piece of junk ever made. It literally takes more than 40 seconds to fill a small glass with ice. And then the ice maker gets stuck all of the time which means you have to open everything up and unjam it somehow. For some odd reason, the engineers at GE designed the ice container in the freezer to tilt away from the door opening which means it takes forever for ice (if there is any ice in the container) to actually get into your glass. I can tell GE now that I will never ever buy another GE product as long as I live. They should be ashamed to put out an ice maker that is so untested. I would love to get my money back on this thing but I know there is no chance for that. Buyer beware.

I have a GE Side by Side Refrigerator model GSS25JFMCWW that I purchased in 1992. The motherboard fails on it every 16 months or so. After a lot of trying, I talked to someone at GE today. They said they'd give me $400 off a new refrigerator, and that I have 30 days to take them up on it. The answer is a flat no. The catch is that you have to purchase it on their www.geappliances.com website. You can buy the same refrigerator for a lot less in stores. So, their offer isn't worth the effort. Plus I'd end up with another GE. Do not, by any means, purchase any GE appliance. They are very unreliable. Further, GE does not stand behind their products.

It's frightening to see all the complaints about the GE Profile refrigerator and in particular, problems with the temp control. Ours has gone up and down wildly on a number of occasions. I, too, have the extended warranty. I thought that when the temp control problem started just 18 months after purchase, that it would be repaired. I was wrong. GE has been out five times to fix it and it has not worked. It's pretty clear that the technicians don't know what to do, yet GE refuses to acknowledge this and offer a new fridge. On my last service call, the technician didn't even show up and when I called the service center, I had to leave a message. I've left several and no one has called back. I just scheduled yet another repair through GE and wrote a letter to the head of customer relations.

When we purchased our fridge, we bought the extended warranty. Since 30 August 2008, we have had 9 service visits for the same problem. Everything has been replaced from the fan to the motherboard. The vent in the fridge freezes and therefore, the sensor senses that the fridge is too cold. From there, the fridge runs constantly trying to warm the fridge, and thus spoils the entire contents of the fridge. Our contract states that the repairman can deem the appliance unrepairable; we are to be compensated or the fridge replaces. Each repairman ends up arguing with the company and they make him replace a part. We are now replacing things for a second time. I feel they are in breach of the contract, and that we have a lemon of a fridge.

I had a home built in 2004 with all GE profile appliances, double ovens (Trivection and convection) that stopped working due to the electronic controls. The refrigerator (ice and water) stopped working for the same reason. The dishwasher has done this four times and has had to have the electronic chip replaced each time. In fact all 3 are down now and waiting for service. I use my appliances so seldom since I live alone, work all day and seldom cook. I am just fed up with this. What can be done about this issue? I have been forced to eat out most nights and when I do cook, to wash dishes by hand and purchase bottled water and ice.

We have a Profile side-by-side Refrigerator Model # PSC23MGYWW we bought for $1748 on 6/2/2006. On 7/27/07, Friday evening, the ice maker was not working and water was not coming into the ice maker. Also the fridge was down and hot inside. We lost $166 worth of food in the fridge and freezer. GE covered only $100 worth. Repairman showed up on 8/7/07 and replaced a board assembly at the rear of fridge, and an interface board inside of the front of the fridge for a total of $236.61 + labor covered under warranty.

I bought my GE Profile in July 2006. It stopped cooling the fridge part recently and when the repairman came out, he said it was the master board and replaced it so the fan now works. After he left, I noticed that the ounce dispenser no longer registered the ounces if you used the water dispenser. Although the temperature went down to the 30's as evidenced by 2 thermometers in the refrigerator part, the degrees on the top panel did not. Another repairman came out a few days later and when I pointed out that the problem’s still there before he left, he fluffed me off as if I were a complete idiot. Now, I have been blackballed and am wasting my time waiting for a repairman who came out later and ordered some parts since the 2nd guy refuses to come out and he does my district. This mess has been going on for over 2 weeks.

I purchased a GE Profile refrigerator in February 2008. Since that time, it has been repaired 4 times. The first problem (6 months after purchase) was with the connector to the water line. (It took 2 weeks for repair.) My kitchen was flooded. GE was called directly, as listed in the manual. The GE repairman at first tried to deny that there was a defective part and claimed it was the filter. My insurance claims adjuster sent the part to an independent lab, and it was found defective. The insurance company subrogated against GE. My company then had to have the part sent to GE's lab.

I bought a GE refrigerator (Model #GSH22JSTSS) on 5/25/07 for $1,383.04, which included an extended 4-year warranty. We got sick this past week and the kids told us the milk smelled funny. We realized that our refrigerator is only cooling to 60 degrees and the food was thawing out in the freezer. We called the number on the extended warranty and everyone kept passing the buck. Then, we called the store itself.

I purchased a new GE Profile refrigerator in 09/06. In 02/09, it was not cooling properly and I contacted GE service. When they came out, it was the fan; and because it is controlled by the main control board, it was necessary to replace that board. Part cost was $110.00, and labor was $160.15. This was not covered under any warranty.

20 cubic feet GE Profile bottom freezer French-door refrigerator. On the month when it will be two years old, the freezer began to have varying temperatures. It never got above 32 degrees, but it got pretty close to it and sometimes went below zero - just all over the place. Finally, I called for service and the control board was replaced, but the machine still did not work. Days later it was determined that the compressor and evaporator needed to be replaced and parts were ordered. A week later the compressor arrived, but there’s no evaporator. Another week and the evaporator arrived and the parts were installed. Still, the refrigerator would not work. Three days later, GE did agree to replace the refrigerator.

We bought a new home in Jan. 2007 with all new GE appliances. The refrigerator stopped cooling and producing ice about 6 months after being in the home. After trying a number of the fix-it ideas on the internet, I gave up. I have been reading all the complaints and how well their repairs went **. I'm not sure what to do. I have no money for a new fridge. My wife and I have 5 children, house payment, etc. Is there anything we can do?

I have a GE refrigerator bought in 2003, Model # GSS25JEMAWW Serial ** which was in a class action lawsuit and it expired. I did not know about this and GE did not inform me. I have had several repairs on this model like replaced main electronic board, water dispenser freeze up, inside of the freezer door had ice build up. I called GE. They are offering $400 coupon toward buying new refrigerator from their website. Or, I pay for new design door that will cost me $600 and they will install free. If I buy new refrigerator from their website, I checked the prices, even after $400 coupon, they are still very high. I told them If they send me a coupon, I will buy from local store like Sears or Home Depot, but no luck. If you can help me about this issue, I will appreciate it. Thank you.

I purchased a new GE Profile model PSHF6RGX WW side by side refrigerator in Oct. 2008. There is a problem with excessive noise every time water is sent to the ice maker. The noise lasts for about 10 seconds, can be heard in every room of our 2600 sq. ft. home, and will drown out TV, music or conversation. It's intolerable and embarrassing when entertaining. GE has sent techs on 5 occasions to fix the noise. They replaced the ice maker and the valve that send the water to the ice maker. Unfortunately, the problem continues. It occurs about every 3 hours. GE says they cannot do any more to fix the noise. The techs were never present during the noise so they do not know how excessive the noise is and are not willing to wait to hear the noise. So, according to GE Customer relations, the refrigerator is operating as intended and I have no recourse. So, I want to make people aware that GE fields refrigerators with obvious defects without taking effective actions to fix the problem. I have an entire kitchen full of new GE appliances, but I can promise I will never purchase another GE product or any product affiliated with GE.

We purchased this refrigerator about 4 years ago. Less than a year after we purchased this refrigerator, the drawers and the glass tops needed to be replaced. The part that attaches to the wall of the refrigerator that holds the drawer in place was broken. These were replaced, but some of them broke again. Also, the walls of the refrigerator have cracks all the way across the back. There are several places that this happened. We called about this, and we were told that these are stress cracks. We did not purchase this item this way, so this should be replaced at no cost to me. Nothing was done to fix this, and we still had a warranty at that time. Now, the cool panel is completely out. It just seems to be one thing after another to fix. I would not buy another GE product.

Side-by-side refrigerator (model number TBX25PRBSRB): I cannot use the ice and water dispenser, as the taste and smell is awful. I have called the local company that sold us the refrigerator and am always told it must be our water. It's not, as the tap water tastes just fine. I see online that many people have had this problem. They charged over $3000 for this refrigerator. You should at least be able to use all of it!

I bought a GE Energy Star Refrigerator GSS25TSW side by side with ice maker in the door. We have owned this for about 18 months. The ice maker stopped dispensing ice about 3 months ago and on Friday, the fridge stopped cooling. I called a repairman. The compressor went out; he stated he has seen this a lot. $547 later, I was checking for recall notices but found this site. I owned a Kenmore before this and it lasted 14 yrs. I will never buy a GE again.

Very disappointed in GE product side-by-side refrigerator. I purchased it in 2005 and I already have to replace the defrost panel. I have lost food, so not satisfied. The cost is $439.00 and the repairman informed maybe if I am lucky, I can get some more time out of the fridge. GE is notorious for being a bad product.

I bought my house new in October 2002. The appliances were considered an "upgrade". Since 2002 I have replaced my ice machine once and replaced the defroster heater twice. It cost $300.00 each time for the defroster heater. I will never buy another GE appliance again. I talked to my neighbor and she is having the same problems. As for the ice machine, it will not dispense cube ice, only crushed ice, and the sound it makes when dispensing is awful. It is so loud you cannot have a conversation or hear the TV. I hove lost over $200.00 worth of food in the fridge and freezer, not to mention that this should not be happening.

We purchased a GE side-by-side refrigerator/freezer in August 2008. In June 2009, the ice-maker stopped making ice. A repair person from GE came out and replaced the "rake" on the ice maker, and the next day it made one tray of ice and stopped working. I called for service again. This time the repairman said the tray was overfilling and freezing over so the ice could not drop into the bin. He defrosted it and again we got one tray of ice and it stopped working. I had a third repairman come out who replaced the whole ice maker. We didn't even get one tray of ice this time! Through the entire process the ice-maker has made a sound like the motor is straining. None of the repairmen seem to think this is a problem.

I purchased a GE Monogram 48" built in side by side refrigerator freezer in 2003. Fifteen months after installation, I had major compressor repair. I have replaced 3 door shelf bins because of cracking. Today, the compressor is out again. I am not going to repair this piece of junk, and will never by a GE product again. Consequences: lost refrigerator and freezer full of food after stocking the refrigerator and freezer the day before. There is water in the compressor area and it is dripping all over hardwood floors.

We purchased a refrigerator with an ice maker from Bray and Scarff in Bowie Town Center in Bowie, MD. The purchase was made in January 2007. We purchased a 5-year warranty at the same time, so all service would be covered until 2012. The ice maker has never functioned properly and goes totally empty at least twice a week. I have had the repair man out 7 times in the last 2 months. It works for a couple of days then stops again. They have totally replaced the ice maker at least 2 times. So it is obvious it will never function properly.

Our 4-year old GE profile (freezer drawer on bottom) has failed three times in the past eight months. Always the same problem: freezer too cold and refrigerator too warm (room temp). First, they replaced the control board at a cost of $279.23. Two weeks later, they replaced the thermostat, and this time (six months later), they said it is a problem with this refrigerator and you must pull the freezer drawer all the way out with both hands on the middle and push it closed the same way every time you open it. We were actually charged $185.93 for the service man to tell us how to hold the door handle with both hands. What a crock! This is the worst refrigerator we have ever owned and we are disgusted with the utter disregard for customer service by GE. Their service number is 1-800-GE Cares - talk about an oxymoron. They obviously do not care. Just look at the postings on the internet for more of the same.

I called them for the first time on March 11, 2009 because my freezer wasn't keeping the items frozen. I have a GE Arctica side by side which is now 6 years old. I was told that I needed a new condenser fan motor and replaced the start unit for the compressor. I paid $430.00 but was never told how much the labor was because it is not broken down on the receipt. I then noticed about 3 months later that the sides of the whole refrigerator would get very hot and the replaced fan was not going on at all - but the refrigerator and freezer were working properly.

We purchased a GE Profile series fridge 3.5 years ago. The fridge began to not cool properly. Freezer temp was staying at 20 degrees and the fridge was at 49 degrees. The repair person we contacted said it was the main board. We had it replaced at over $300! Once is bad enough. I hope we aren’t going through this every 3 years. Avoid purchasing the Profile series model PSS26MGTBB!

We built a new house in 2005 and bought all new GE Profile appliances thinking they were a trusted name. After one year, our microwave practically exploded and burnt out. After several calls to GE, I finally realized they weren't going to replace it or help me. I had to buy a new one. Two years ago, we woke to a flooded kitchen where the water filter had malfunctioned causing water to do $5,000 worth of damage to our hardwood floors that our insurance company to pay for, and we had to pay a $500 deductible. We never hooked the water back up after that we are using ice trays.

We bought our home in The Villages, FL in 20006. All the appliances are GE. The refrigerator/freezer is a piece of junk. We have had the ice-maker repaired or replaced 6 times in 3 years. We are now waiting for the repairman to come to fix it for the seventh time. There should be a class-action lawsuit against GE because they know these units are junk and they keep on selling them. And they are made in Mexico, not in USA.

I purchased a GE bottom freezer refrigerator model #PFS22MISBBB serial #AL041781 in 2006. Within the first 3 months, the freezer compartment was very hot to the touch, around the frame and the temperature dropped all the way to 36. They came out and changed the board. The same thing happened again the first week of July 2009; they came out and changed the board for the second time. Now it is very rarely that the freezer and refrigerator are at the correct temperature. The default temp is 0-37. I can come home from work and open the fridge and the temp will read 3-35 or -1-37 etc.

The following dissertation is a letter that I sent to GE to explain my problem with their fridge. This should satisfy your question of what happened without rewriting the same information. My only response from GE was that they were sorry to hear about our "unfortunate experience."

We have a GE refrigerator that is 6 years old. We have had to have service on it 3 times in the last 2 years. It continues to ice up the coils in the freezer causing the fresh food side temperature to rise up to 50! We have had 2 new parts put in and now they say we need another $350.00 part! We have had to dispose of any food that contains a dairy product all 3 times!

I cannot use the ice or the water in my refrigerator since day one. I was told to change the filter, and the bad taste was from the food in the freezer. So I use ice cube trays in the freezer to make ice, and I do not use the water because it tastes like mold as the ice cubes do. This refrigerator/top freezer plus dispenser (model #TBX25PRBSRBB/serial #TV542922) has something very wrong within that is making the water and ice cubes unusable. I would appreciate someone addressing this problem. I paid a lot of money for half a refrigerator.

The exterior surface of the fridge is rusting. It is only 5 years old. How can this be a cleaning issue? Rust is all round the ice box unit. This unit will be junk within the next few years, causing economic hardship.

I purchased a GE Profiler fridge (freezer on bottom) in 2007. The main board has failed three times and has been replaced. Now, the fourth one is showing signs of failing as well. The problem is that the freezer temperature fluctuates between 0 to 25 degrees. The last repairman admitted that this is a known problem, and claimed that GE produced new boards (which he installed). However, the problem appears to be back! There are other problems as well - both drawers (fruit & vegetable) do not stay on the tracks and plastic clips that break off at will. In total, the product is sub-standard, to say the least.

Within the last two years, we purchased a GE fridge with an ice maker. So far, we have replaced the ice maker three times and still have the same problem. The ice cubes stick to each other and freeze into a big blob of ice. The last time the service man came, he said the seals on the door were not working but that this was not GE's problem. The strips on the inside of the fridge have broken off for both drawers and need to be replaced. My wife and I are in our 70's and not hard on this appliance. We have a second Maytag unit in our storage room we have had for over 16 years and never replaced anything. As we are now needing a new fridge, it will not be GE.

My GE refrigerator is 2 years old. The refrigerator stopped cooling and the freezer was frosting up. It took a week to get a repairman out to my house. In the meantime, I had to throw away about $75.00 worth of food because it was all spoiled. Then I had to lose a half day of work because they don't do repairs on Saturdays and only 8-12 and 1-5 during the week. The repairman came out, replaced a defrosting coil in my freezer, which by the way was a recall that we were never notified about. Anyway, after about an hour and a half, it was fixed. That was done on July 10, 2009. So here it is exactly two weeks later and my refrigerator is doing the same exact thing.

I purchased a GE Profile refrigerator (french doors/bottom) freezer in Feb 2007. In March 2009, the freezer temperature began to fluctuate between 0 and 20F. I called GE. It took a week to get an appointment. The serviceman replaced the circuit board for $379. He told me this was a known issue, but GE did not cover for this model number. The temperature still fluctuated. It took another 10 days for an appointment. The same repairman came out, but when he got here, the temperature was back to 0. He spent about 5 minutes here. The temperature continues to fluctuate between 0 and 23F. I called a third time. Different repairman. He took apart the freezer and determined that the refrigerant needed replacing.

I have a 13-year old GE side by side refrigerator that works great, but the problem is with the ice maker. I have small, white powdery particles in my glass. At first, I thought it was residue from the dishwashing detergent that I used, so I created an experiment. I put tap water in one glass and ice from the ice maker in another. The tap water was clear and the ice cube glass has the white particles. Apparently, I am having the same problem as others on this post but instead of sharp shards, I have powder. This cannot be good to ingest and who knows how long I have been eating it unconsciously.

Our GE Profile refrigerator, purchased in 2006, has had many problems. Trays have broken, door latches have broken, the freezer handle and door has broken. And now the unit is not cooling. Everything else has been repaired except for the unit not cooling and the produce sliding tray. After doing research, I see that GE has known about these problems for a while. They offered to fix the cooling for the cost of $100.00. I am 4 months outside the free period. They made no attempt to contact us about the known problem. Their representative said that the part that is broken has a known high failure rate.

Two compressor failures in 3.5 years on two top-of-the-line GE Artica, different refrigerators. I have been without a refrigerator for about 3 weeks while GE gets the parts. Beyond outrageous!. Why would I ever, ever(!) get a GE product again?

I have GE model PSC25PSTASS. Its motherboard malfunctioned. On 6/5/09, I had service tech come to the house. He said he would order part and be back next week. I was notified by GE Service that the part was on back order indefinitely. There's no estimated time of arrival. My refrigerator cost $3,200 3 years ago. Now, I cannot get the part to fix it.

My GE refrigerator has quit working for the third time in a year. I have lost all my food in the refrigerator once again. I don't want this repaired; I want a new refrigerator or I will call the BBB and the attorney general's office. This is the third time we have lost everything in the freezer and the fridge - it is very costly.

When we built our new house 3 years ago, we purchased all GE Profile appliances. In these past 3 years, I have had 2 service calls for the refrigerator ice maker/dispenser with this last call resulting in the replacement of the entire ice maker and valve for a cost of $225. My repair person stated that he has had a number of replacements for this particular model. I would hope that the company could produce a product that would last more than 3 years, considering the original cost of the appliance.

I bought the lowest priced GE refrigerator about 3 years ago. The major problem is when you close the bottom door, the freezer door on top will pull open. This same problem happens with other more expensive models and it can't be fixed. The company gives all sorts of reasons why the customer is wrong, but the only way to stop this engineering problem is to use duct tape on the freezer door and then it won't suck open and melt all the food.

I purchased a GE Profile Refrigerator with freezer draw on the bottom in 4/2009. The freezer door handle keeps coming off. Several attempts by GE Service techs to repair it have been fruitless. Last visit, they put adhesive on the set screws and it lasted two (2) days before coming off again. GE - poor quality.

I purchased a GE Refrigerator in 2004. Less than a month after the three year extended warranty ran out, the computer board went out. All the food was spoiled and I got nowhere with GE until I emailed Jeff **. The repair was done and GE gave me a check for $75.00 for food. The computer board came with a warranty and died again last year, prior to the warranty expiration. The board was free, installation was $156.00. The food had to be thrown out. This year, the fridge is now making the same familiar noise. I am going on vacation and know I'll come home to a mess.

We have a GE refrigerator with a known moisture problem. A few years ago, GE offered settlements of extended factory warranty to its customers. Recently a technician came out and told us that the problem was the refrigerator doors and their seals. The techs who have come out in the past did minor part replacements which we assumed to be a suitable solution. If GE knew at the time of the settlement that the doors were defective, why didn't they replace them in a recall?

Five months ago, I purchased a 6-year-old home that had a complete set of GE Profile line of appliances. They all ran fine until a few days ago when the temperatures in both the refrigerator and (bottom) freezer compartments started climbing. They went up to 70 degrees and 22 degrees, respectively. I called GE service; they came, hooked up their computer, and pronounced that the motherboard failed and was not running the unit's fan. A new board (available for $60 to $100 on the web) was installed. I was asked to pay $284.

On 6/24/09, I had a GE service technician come to my home to service a water leak in the filter connection area of my refrigerator. After the technician inspected the filter, he determined the part that connected the filter to water inlet was causing the leak. He charged me $115.94 for the service call and explanation of what was wrong, which I paid that very same day. The technician claimed he had to order the part and someone for service department will be giving me a call when the part arrives in about a week. I waited until 7/7/09 to call GE, inquiring about the time frame of the arrival of the part. The first call at 9:00AM to customer service, the rep stated I would receive a call from dispatch within an hour to set up appointment. I waited until 1:00PM to call again and was unsuccessful to reach to the dispatch department.

I purchased a GE Profile Refrigerator and all the other kitchen appliances in 2005. I have had three service calls to fix the refrigerator portion due to overheating and temperatures in the 50-60 range. The repair personnel claim it was a motherboard problem and replaced the part the first time, and all the second time and some other part the third. And now again, the fourth time in four years and it is still happening. Not sure what the charges are going to be but GE has got to step up to the plate. I spent over $7,000.00, so that all the appliances would match when the kitchen remodel was done. Why would a company of this size just ignore its responsibility to provide a safe product to the public?

I moved into our new house in Jan. '07 and the old owners told us that the GE refrigerator was only two years old. They purchased it when they moved into the house. It only lasted 6 months. I purchased a new GE refrigerator (mainly trying to get the same thing so that it would fit) and it stopped working in less than two years. I called GE and the lady on the phone explained that they are getting a lot of complaints like this. However, they have no recall for my model number GSL22JFPHBS. This is my last purchase with GE.

Intermittently, the GE side-by-side, GSL25JFTABS, freezer heats up over 55 degrees F. Then the freezer will refreeze. Ice melts, food melts, icicles form when temp goes down below freezing. At one point, there was an ice sheet on the bottom of the freezer floor but we unclogged the drain hole. I have a thermometer that rings or flashes when the freezer temp is above a set temp so I tracked it for a couple days but I was told it meant nothing.

We purchased a very expensive GE Profile stainless steel refrigerator in 2006. Our Kenmore fridge lasted 25 years and we decided it was time for it to go to refrigerator heaven. As we are going to remodel our kitchen and I liked the look of the GE Profile line, we decided to purchase a refrigerator with the intention of getting all Profile appliances for the kitchen. This refrigerator is the worst appliance we have ever owned. It is unbelievably cheaply constructed. The drawer runners are plastic and cannot hold the weight of a usual amount of produce. The following things have broken: drawer runners, closing mechanism which keeps the doors securely closed (broke twice), bins on the doors which hold dairy products, and the mother board. We are a couple of folks in our late 50's. We do not have children abusing the fridge. We are extremely careful people who understand the need to take care of household items for a long and useful life. We highly recommend you do not buy this product. GE was extremely unhelpful in every respect.

In October 2001, I bought a GE side-by-side refrigerator for $1200 from Lowe's. Water has leaked from freezer onto floor. Two days ago, all items in freezer were starting to thaw. I called the GE Refrigerator hotline. The person who answered after taking the serial number and model number states that there is a known problem since 2004. This is when GE started replacing/repairing the units free of charge. In 2007, they stopped repairing and was only replacing them. That stopped in March 2008. My unit which is still under warranty for the compressor will not be repaired at GE's expense. I can get it repaired but GE will not honor the warranty on the compressor. The only offer of culpability is that the will give me a $400 credit to buy a new 20 cubic foot GE unit. My other unit was only eight years old! What made them think I am going to put forth another $600-$800 to buy another piece of junk that will only last 3-8 years.

My husband and I bought a new home with all new GE Appliances in it. The stove, range, refrigerator, oven, microwave, dishwasher and disposal - everything! So far, within the three years, we have had to have every appliance serviced after the one year warranty ran out. We have had the fridge serviced three times now. The latest is today, three days before my husband has to have serious brain surgery. It is going to cost us another $345 we can't afford. GE claims there is nothing they can do and they are sorry for the inconvenience. Please do not buy GE appliances. I know we never will again. We have to now pay another $345 to fix our freezer right before my husband is having brain surgery and we have family flying in. We can't afford this and my husband does not need the added stress this is bringing!

"Care Credit" was first suggested to me in the dentist office as a payment plan that offers no interest or fees; as a way of paying the dentist bill. The receptionist said I just have to sign an application for a credit check. This portion of the application did not have any detailed information. It did make reference to terms that were not attached or listed before the signature portion of the consent to a credit check. The receptionist said that the company would contact me regarding specific details of this offer.

My problems with the GE refrigerator sound very much like a couple of complaints that I have read on this site. Mine is a side-by-side refrigerator/freezer (model number GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section, and well, I have put some of the items from the refrigerator in a cooler on ice, hoping I can keep what I need to use cold until the repairman comes on Tuesday. Today is Friday. GE could not get anyone out sooner.

My problems with the GE refrigerator sound very much like a couple of complaints that I have read on this site. Mine is a side-by-side refrigerator/freezer (model GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section and well, I have put some of the items from the refrigerator in a cooler on ice, hoping I can keep what I need to use cold until the repairman comes Tuesday. Today is Friday. GE could not get anyone out sooner.

Our refrigerator was losing cooling on the fridge side of the GE double side unit. We called Reliable Appliance and Refrigeration in Alpharetta, GA. They sent two repairmen out to check the unit. They spent half an hour to clean the coil. During the repair, my wife asked them how much this repair would be. They said around $200.00.

We bought a side-by-side freezer/refrigerator on 1-25-2002, model number GSS20DMBWW, serial number TA214222. Since then, it has stopped working 5 times on the following dates: 3/29/04, 5/29/06, 8/30/06, 6/9/09 and 6/19/09. Each time, all the food in my freezer melted and the refrigerator temp increased and ruined everything in my refrigerator. I can't remember exactly what the service person said was wrong each time. I do know that the first time the fan stopped working and another time, the coil was broken. I wish I would never have bought this refrigerator, the one we had before was a very cheap brand but had lasted for 7 years without difficulty (I gave that refrigerator to my mom and after one minor repair, it is still working).

I purchased a GE refrigerator on 7/17/07 and and two weeks before the warranty expired, the latch that holds the left door fell off when I opened the door. GE replaced it under warranty but two weeks ago, the left door latch fell off in my hand when I opened it. I emailed GE and they replied with a no answer and said that I could call them.

On 5-30-06, I purchased a GE Profile refrigerator along with a 5-year extended appliance warranty. June 2009, the ice maker and water dispenser quit working. June 17, 2009, I spoke with Rick Caston. He will take no responsibility for the repair because he said he didn't own the business at the time I bought the refrigerator. I have the receipt where I paid for the appliance warranty and he refuses to honor it. He was very rude on the phone, talked over me and told me that no matter what I say, he wouldn't do anything about it. I had to pay someone $350 to replace my main board to get the ice maker to work. I would have even settled for Caston to give me back my $99.98 for the no-good warranty that they won't honor.

I have a Monogram ice maker, model ZDIS15CSS that is 2 years old. There is a serious design flaw in the water recirculating pump that can cause a fire. My lower bearing on the pump seized, which caused the rotor to lock up. This caused a condition known as locked rotor current, where the motor continues to draw maximum power (trying to make it turn) but it will not turn. The current to the motor caused the entire motor to heat up and glow red hot. The heat from the motor caused all ice to melt and made the inside of the ice maker seem like a blow dryer. I could see the motor glowing when I opened the door. Having both a mechanical and electrical engineering degree provides my insight to this issue.

On July 31, 2007, I was referred to this company by GE. My 1-year-old GE refrigerator heated up to over 117 degrees inside it. When Major Appliance came out, they said the control panel was bad and replaced it. I was charged $364.20 and was told I had a 1-year warranty on repairs. Then on October 23, 2007, I woke up to my refrigerator being 117 degrees again. I immediately called Major Appliance, and the serviceman came out and said that there was nothing he could do because the problem seemed to be the "heaters in the side wall of the refrigerator that control the humidity" and that I had a fire hazard on my hands. I of course immediately called GE.

We received GE Profile French door model #PFS22SISBSS as a replacement for a LG that was under a GE 5-year extended warranty. The LG failed after a year and a half, six months after its manufacturer’s warranty expired. Now, a year and a half later, the GE failed. In both failures, the freezer kept working but the refrigerator went dead. I now suspect that GE and LG are in bed and make each other’s products. In addition, the 5 year warranty is not transferable to the replacement! We now have no protection with what we thought was a 5 year warranty. Beware. You must renew your contract if GE replaces your refrigerator. We were never advised of this by anyone from GE.

refrigerator freezes food in the food section in all drawers and shelves. GE has been out 3 times and replaced all electronics, including sensors and all electronic boards. Still, it freezes foods. To GE's credit, they did agree and sent me a letter, which extended the original warranty from 12 months to 18 months. Their technician, who has been great, told me there was nothing else to replace.

My wife and I purchased a GE Profile refrigerator approximately 16 months ago. It is a "French door" model with the freezer below. We paid approximately $2,500.00 for it. Within months of receiving the unit, it began to make a very loud and annoying humming noise, well beyond the normal hum of any refrigerator compressor. After several "repair" visits and one replacement fan motor for the freezer, the noise still continues. We were finally told that high humidity is causing ice build-up on the freezer fan, throwing it slightly off center, causing the loud, vibrating hum. I would also like to mention that the first so-called repairman broke more parts on the cheaply made freezer components than he fixed as he took it apart. After dealing with the annoying humming every time the humidity rises, we live in NJ, the ice maker has now broken. Plus, the freezer now seems to be having trouble with condensation and ice build-up, and the refrigerator does not maintain a constant, consistent temperature.

Our new GE refrigerator made a lot of weird noises so we called for repair. When they were done repairing it, the noises were still there. They came back a second time to repair it and when they were done, the noises were still there but less loud. We called again for repairs, but to date no one has come to our home to fix this extremely irritating problem. We have tried getting help from the mobile home dealer and the manufacturer of our new mobile home. Nothing seems to work and they have refused to replace the refrigerator. We purchased this refrigerator expecting to get a reliable product that would last for a good-many years. Now we're just getting a run-around and ignored.