GE Refrigerators Reviews

I purchased a new GE Profile refrigerator in 09/06. In 02/09, it was not cooling properly and I contacted GE service. When they came out, it was the fan; and because it is controlled by the main control board, it was necessary to replace that board. Part cost was $110.00, and labor was $160.15. This was not covered under any warranty.

20 cubic feet GE Profile bottom freezer French-door refrigerator. On the month when it will be two years old, the freezer began to have varying temperatures. It never got above 32 degrees, but it got pretty close to it and sometimes went below zero - just all over the place. Finally, I called for service and the control board was replaced, but the machine still did not work. Days later it was determined that the compressor and evaporator needed to be replaced and parts were ordered. A week later the compressor arrived, but there’s no evaporator. Another week and the evaporator arrived and the parts were installed. Still, the refrigerator would not work. Three days later, GE did agree to replace the refrigerator.

We bought a new home in Jan. 2007 with all new GE appliances. The refrigerator stopped cooling and producing ice about 6 months after being in the home. After trying a number of the fix-it ideas on the internet, I gave up. I have been reading all the complaints and how well their repairs went **. I'm not sure what to do. I have no money for a new fridge. My wife and I have 5 children, house payment, etc. Is there anything we can do?

I have a GE refrigerator bought in 2003, Model # GSS25JEMAWW Serial ** which was in a class action lawsuit and it expired. I did not know about this and GE did not inform me. I have had several repairs on this model like replaced main electronic board, water dispenser freeze up, inside of the freezer door had ice build up. I called GE. They are offering $400 coupon toward buying new refrigerator from their website. Or, I pay for new design door that will cost me $600 and they will install free. If I buy new refrigerator from their website, I checked the prices, even after $400 coupon, they are still very high. I told them If they send me a coupon, I will buy from local store like Sears or Home Depot, but no luck. If you can help me about this issue, I will appreciate it. Thank you.

I purchased a new GE Profile model PSHF6RGX WW side by side refrigerator in Oct. 2008. There is a problem with excessive noise every time water is sent to the ice maker. The noise lasts for about 10 seconds, can be heard in every room of our 2600 sq. ft. home, and will drown out TV, music or conversation. It's intolerable and embarrassing when entertaining. GE has sent techs on 5 occasions to fix the noise. They replaced the ice maker and the valve that send the water to the ice maker. Unfortunately, the problem continues. It occurs about every 3 hours. GE says they cannot do any more to fix the noise. The techs were never present during the noise so they do not know how excessive the noise is and are not willing to wait to hear the noise. So, according to GE Customer relations, the refrigerator is operating as intended and I have no recourse. So, I want to make people aware that GE fields refrigerators with obvious defects without taking effective actions to fix the problem. I have an entire kitchen full of new GE appliances, but I can promise I will never purchase another GE product or any product affiliated with GE.

We purchased this refrigerator about 4 years ago. Less than a year after we purchased this refrigerator, the drawers and the glass tops needed to be replaced. The part that attaches to the wall of the refrigerator that holds the drawer in place was broken. These were replaced, but some of them broke again. Also, the walls of the refrigerator have cracks all the way across the back. There are several places that this happened. We called about this, and we were told that these are stress cracks. We did not purchase this item this way, so this should be replaced at no cost to me. Nothing was done to fix this, and we still had a warranty at that time. Now, the cool panel is completely out. It just seems to be one thing after another to fix. I would not buy another GE product.

Side-by-side refrigerator (model number TBX25PRBSRB): I cannot use the ice and water dispenser, as the taste and smell is awful. I have called the local company that sold us the refrigerator and am always told it must be our water. It's not, as the tap water tastes just fine. I see online that many people have had this problem. They charged over $3000 for this refrigerator. You should at least be able to use all of it!

I bought a GE Energy Star Refrigerator GSS25TSW side by side with ice maker in the door. We have owned this for about 18 months. The ice maker stopped dispensing ice about 3 months ago and on Friday, the fridge stopped cooling. I called a repairman. The compressor went out; he stated he has seen this a lot. $547 later, I was checking for recall notices but found this site. I owned a Kenmore before this and it lasted 14 yrs. I will never buy a GE again.

Very disappointed in GE product side-by-side refrigerator. I purchased it in 2005 and I already have to replace the defrost panel. I have lost food, so not satisfied. The cost is $439.00 and the repairman informed maybe if I am lucky, I can get some more time out of the fridge. GE is notorious for being a bad product.

I bought my house new in October 2002. The appliances were considered an "upgrade". Since 2002 I have replaced my ice machine once and replaced the defroster heater twice. It cost $300.00 each time for the defroster heater. I will never buy another GE appliance again. I talked to my neighbor and she is having the same problems. As for the ice machine, it will not dispense cube ice, only crushed ice, and the sound it makes when dispensing is awful. It is so loud you cannot have a conversation or hear the TV. I hove lost over $200.00 worth of food in the fridge and freezer, not to mention that this should not be happening.

We purchased a GE side-by-side refrigerator/freezer in August 2008. In June 2009, the ice-maker stopped making ice. A repair person from GE came out and replaced the "rake" on the ice maker, and the next day it made one tray of ice and stopped working. I called for service again. This time the repairman said the tray was overfilling and freezing over so the ice could not drop into the bin. He defrosted it and again we got one tray of ice and it stopped working. I had a third repairman come out who replaced the whole ice maker. We didn't even get one tray of ice this time! Through the entire process the ice-maker has made a sound like the motor is straining. None of the repairmen seem to think this is a problem.

I purchased a GE Monogram 48" built in side by side refrigerator freezer in 2003. Fifteen months after installation, I had major compressor repair. I have replaced 3 door shelf bins because of cracking. Today, the compressor is out again. I am not going to repair this piece of junk, and will never by a GE product again. Consequences: lost refrigerator and freezer full of food after stocking the refrigerator and freezer the day before. There is water in the compressor area and it is dripping all over hardwood floors.

We purchased a refrigerator with an ice maker from Bray and Scarff in Bowie Town Center in Bowie, MD. The purchase was made in January 2007. We purchased a 5-year warranty at the same time, so all service would be covered until 2012. The ice maker has never functioned properly and goes totally empty at least twice a week. I have had the repair man out 7 times in the last 2 months. It works for a couple of days then stops again. They have totally replaced the ice maker at least 2 times. So it is obvious it will never function properly.

Our 4-year old GE profile (freezer drawer on bottom) has failed three times in the past eight months. Always the same problem: freezer too cold and refrigerator too warm (room temp). First, they replaced the control board at a cost of $279.23. Two weeks later, they replaced the thermostat, and this time (six months later), they said it is a problem with this refrigerator and you must pull the freezer drawer all the way out with both hands on the middle and push it closed the same way every time you open it. We were actually charged $185.93 for the service man to tell us how to hold the door handle with both hands. What a crock! This is the worst refrigerator we have ever owned and we are disgusted with the utter disregard for customer service by GE. Their service number is 1-800-GE Cares - talk about an oxymoron. They obviously do not care. Just look at the postings on the internet for more of the same.

I called them for the first time on March 11, 2009 because my freezer wasn't keeping the items frozen. I have a GE Arctica side by side which is now 6 years old. I was told that I needed a new condenser fan motor and replaced the start unit for the compressor. I paid $430.00 but was never told how much the labor was because it is not broken down on the receipt. I then noticed about 3 months later that the sides of the whole refrigerator would get very hot and the replaced fan was not going on at all - but the refrigerator and freezer were working properly.

We purchased a GE Profile series fridge 3.5 years ago. The fridge began to not cool properly. Freezer temp was staying at 20 degrees and the fridge was at 49 degrees. The repair person we contacted said it was the main board. We had it replaced at over $300! Once is bad enough. I hope we aren’t going through this every 3 years. Avoid purchasing the Profile series model PSS26MGTBB!

We built a new house in 2005 and bought all new GE Profile appliances thinking they were a trusted name. After one year, our microwave practically exploded and burnt out. After several calls to GE, I finally realized they weren't going to replace it or help me. I had to buy a new one. Two years ago, we woke to a flooded kitchen where the water filter had malfunctioned causing water to do $5,000 worth of damage to our hardwood floors that our insurance company to pay for, and we had to pay a $500 deductible. We never hooked the water back up after that we are using ice trays.

We bought our home in The Villages, FL in 20006. All the appliances are GE. The refrigerator/freezer is a piece of junk. We have had the ice-maker repaired or replaced 6 times in 3 years. We are now waiting for the repairman to come to fix it for the seventh time. There should be a class-action lawsuit against GE because they know these units are junk and they keep on selling them. And they are made in Mexico, not in USA.

I purchased a GE bottom freezer refrigerator model #PFS22MISBBB serial #AL041781 in 2006. Within the first 3 months, the freezer compartment was very hot to the touch, around the frame and the temperature dropped all the way to 36. They came out and changed the board. The same thing happened again the first week of July 2009; they came out and changed the board for the second time. Now it is very rarely that the freezer and refrigerator are at the correct temperature. The default temp is 0-37. I can come home from work and open the fridge and the temp will read 3-35 or -1-37 etc.

The following dissertation is a letter that I sent to GE to explain my problem with their fridge. This should satisfy your question of what happened without rewriting the same information. My only response from GE was that they were sorry to hear about our "unfortunate experience."

We have a GE refrigerator that is 6 years old. We have had to have service on it 3 times in the last 2 years. It continues to ice up the coils in the freezer causing the fresh food side temperature to rise up to 50! We have had 2 new parts put in and now they say we need another $350.00 part! We have had to dispose of any food that contains a dairy product all 3 times!

I cannot use the ice or the water in my refrigerator since day one. I was told to change the filter, and the bad taste was from the food in the freezer. So I use ice cube trays in the freezer to make ice, and I do not use the water because it tastes like mold as the ice cubes do. This refrigerator/top freezer plus dispenser (model #TBX25PRBSRBB/serial #TV542922) has something very wrong within that is making the water and ice cubes unusable. I would appreciate someone addressing this problem. I paid a lot of money for half a refrigerator.

The exterior surface of the fridge is rusting. It is only 5 years old. How can this be a cleaning issue? Rust is all round the ice box unit. This unit will be junk within the next few years, causing economic hardship.

I purchased a GE Profiler fridge (freezer on bottom) in 2007. The main board has failed three times and has been replaced. Now, the fourth one is showing signs of failing as well. The problem is that the freezer temperature fluctuates between 0 to 25 degrees. The last repairman admitted that this is a known problem, and claimed that GE produced new boards (which he installed). However, the problem appears to be back! There are other problems as well - both drawers (fruit & vegetable) do not stay on the tracks and plastic clips that break off at will. In total, the product is sub-standard, to say the least.

Within the last two years, we purchased a GE fridge with an ice maker. So far, we have replaced the ice maker three times and still have the same problem. The ice cubes stick to each other and freeze into a big blob of ice. The last time the service man came, he said the seals on the door were not working but that this was not GE's problem. The strips on the inside of the fridge have broken off for both drawers and need to be replaced. My wife and I are in our 70's and not hard on this appliance. We have a second Maytag unit in our storage room we have had for over 16 years and never replaced anything. As we are now needing a new fridge, it will not be GE.

My GE refrigerator is 2 years old. The refrigerator stopped cooling and the freezer was frosting up. It took a week to get a repairman out to my house. In the meantime, I had to throw away about $75.00 worth of food because it was all spoiled. Then I had to lose a half day of work because they don't do repairs on Saturdays and only 8-12 and 1-5 during the week. The repairman came out, replaced a defrosting coil in my freezer, which by the way was a recall that we were never notified about. Anyway, after about an hour and a half, it was fixed. That was done on July 10, 2009. So here it is exactly two weeks later and my refrigerator is doing the same exact thing.

I purchased a GE Profile refrigerator (french doors/bottom) freezer in Feb 2007. In March 2009, the freezer temperature began to fluctuate between 0 and 20F. I called GE. It took a week to get an appointment. The serviceman replaced the circuit board for $379. He told me this was a known issue, but GE did not cover for this model number. The temperature still fluctuated. It took another 10 days for an appointment. The same repairman came out, but when he got here, the temperature was back to 0. He spent about 5 minutes here. The temperature continues to fluctuate between 0 and 23F. I called a third time. Different repairman. He took apart the freezer and determined that the refrigerant needed replacing.

I have a 13-year old GE side by side refrigerator that works great, but the problem is with the ice maker. I have small, white powdery particles in my glass. At first, I thought it was residue from the dishwashing detergent that I used, so I created an experiment. I put tap water in one glass and ice from the ice maker in another. The tap water was clear and the ice cube glass has the white particles. Apparently, I am having the same problem as others on this post but instead of sharp shards, I have powder. This cannot be good to ingest and who knows how long I have been eating it unconsciously.

Our GE Profile refrigerator, purchased in 2006, has had many problems. Trays have broken, door latches have broken, the freezer handle and door has broken. And now the unit is not cooling. Everything else has been repaired except for the unit not cooling and the produce sliding tray. After doing research, I see that GE has known about these problems for a while. They offered to fix the cooling for the cost of $100.00. I am 4 months outside the free period. They made no attempt to contact us about the known problem. Their representative said that the part that is broken has a known high failure rate.

Two compressor failures in 3.5 years on two top-of-the-line GE Artica, different refrigerators. I have been without a refrigerator for about 3 weeks while GE gets the parts. Beyond outrageous!. Why would I ever, ever(!) get a GE product again?

I have GE model PSC25PSTASS. Its motherboard malfunctioned. On 6/5/09, I had service tech come to the house. He said he would order part and be back next week. I was notified by GE Service that the part was on back order indefinitely. There's no estimated time of arrival. My refrigerator cost $3,200 3 years ago. Now, I cannot get the part to fix it.

My GE refrigerator has quit working for the third time in a year. I have lost all my food in the refrigerator once again. I don't want this repaired; I want a new refrigerator or I will call the BBB and the attorney general's office. This is the third time we have lost everything in the freezer and the fridge - it is very costly.

When we built our new house 3 years ago, we purchased all GE Profile appliances. In these past 3 years, I have had 2 service calls for the refrigerator ice maker/dispenser with this last call resulting in the replacement of the entire ice maker and valve for a cost of $225. My repair person stated that he has had a number of replacements for this particular model. I would hope that the company could produce a product that would last more than 3 years, considering the original cost of the appliance.

I bought the lowest priced GE refrigerator about 3 years ago. The major problem is when you close the bottom door, the freezer door on top will pull open. This same problem happens with other more expensive models and it can't be fixed. The company gives all sorts of reasons why the customer is wrong, but the only way to stop this engineering problem is to use duct tape on the freezer door and then it won't suck open and melt all the food.

I purchased a GE Profile Refrigerator with freezer draw on the bottom in 4/2009. The freezer door handle keeps coming off. Several attempts by GE Service techs to repair it have been fruitless. Last visit, they put adhesive on the set screws and it lasted two (2) days before coming off again. GE - poor quality.

I purchased a GE Refrigerator in 2004. Less than a month after the three year extended warranty ran out, the computer board went out. All the food was spoiled and I got nowhere with GE until I emailed Jeff **. The repair was done and GE gave me a check for $75.00 for food. The computer board came with a warranty and died again last year, prior to the warranty expiration. The board was free, installation was $156.00. The food had to be thrown out. This year, the fridge is now making the same familiar noise. I am going on vacation and know I'll come home to a mess.

We have a GE refrigerator with a known moisture problem. A few years ago, GE offered settlements of extended factory warranty to its customers. Recently a technician came out and told us that the problem was the refrigerator doors and their seals. The techs who have come out in the past did minor part replacements which we assumed to be a suitable solution. If GE knew at the time of the settlement that the doors were defective, why didn't they replace them in a recall?

Five months ago, I purchased a 6-year-old home that had a complete set of GE Profile line of appliances. They all ran fine until a few days ago when the temperatures in both the refrigerator and (bottom) freezer compartments started climbing. They went up to 70 degrees and 22 degrees, respectively. I called GE service; they came, hooked up their computer, and pronounced that the motherboard failed and was not running the unit's fan. A new board (available for $60 to $100 on the web) was installed. I was asked to pay $284.

On 6/24/09, I had a GE service technician come to my home to service a water leak in the filter connection area of my refrigerator. After the technician inspected the filter, he determined the part that connected the filter to water inlet was causing the leak. He charged me $115.94 for the service call and explanation of what was wrong, which I paid that very same day. The technician claimed he had to order the part and someone for service department will be giving me a call when the part arrives in about a week. I waited until 7/7/09 to call GE, inquiring about the time frame of the arrival of the part. The first call at 9:00AM to customer service, the rep stated I would receive a call from dispatch within an hour to set up appointment. I waited until 1:00PM to call again and was unsuccessful to reach to the dispatch department.

I purchased a GE Profile Refrigerator and all the other kitchen appliances in 2005. I have had three service calls to fix the refrigerator portion due to overheating and temperatures in the 50-60 range. The repair personnel claim it was a motherboard problem and replaced the part the first time, and all the second time and some other part the third. And now again, the fourth time in four years and it is still happening. Not sure what the charges are going to be but GE has got to step up to the plate. I spent over $7,000.00, so that all the appliances would match when the kitchen remodel was done. Why would a company of this size just ignore its responsibility to provide a safe product to the public?

I moved into our new house in Jan. '07 and the old owners told us that the GE refrigerator was only two years old. They purchased it when they moved into the house. It only lasted 6 months. I purchased a new GE refrigerator (mainly trying to get the same thing so that it would fit) and it stopped working in less than two years. I called GE and the lady on the phone explained that they are getting a lot of complaints like this. However, they have no recall for my model number GSL22JFPHBS. This is my last purchase with GE.

Intermittently, the GE side-by-side, GSL25JFTABS, freezer heats up over 55 degrees F. Then the freezer will refreeze. Ice melts, food melts, icicles form when temp goes down below freezing. At one point, there was an ice sheet on the bottom of the freezer floor but we unclogged the drain hole. I have a thermometer that rings or flashes when the freezer temp is above a set temp so I tracked it for a couple days but I was told it meant nothing.

We purchased a very expensive GE Profile stainless steel refrigerator in 2006. Our Kenmore fridge lasted 25 years and we decided it was time for it to go to refrigerator heaven. As we are going to remodel our kitchen and I liked the look of the GE Profile line, we decided to purchase a refrigerator with the intention of getting all Profile appliances for the kitchen. This refrigerator is the worst appliance we have ever owned. It is unbelievably cheaply constructed. The drawer runners are plastic and cannot hold the weight of a usual amount of produce. The following things have broken: drawer runners, closing mechanism which keeps the doors securely closed (broke twice), bins on the doors which hold dairy products, and the mother board. We are a couple of folks in our late 50's. We do not have children abusing the fridge. We are extremely careful people who understand the need to take care of household items for a long and useful life. We highly recommend you do not buy this product. GE was extremely unhelpful in every respect.

In October 2001, I bought a GE side-by-side refrigerator for $1200 from Lowe's. Water has leaked from freezer onto floor. Two days ago, all items in freezer were starting to thaw. I called the GE Refrigerator hotline. The person who answered after taking the serial number and model number states that there is a known problem since 2004. This is when GE started replacing/repairing the units free of charge. In 2007, they stopped repairing and was only replacing them. That stopped in March 2008. My unit which is still under warranty for the compressor will not be repaired at GE's expense. I can get it repaired but GE will not honor the warranty on the compressor. The only offer of culpability is that the will give me a $400 credit to buy a new 20 cubic foot GE unit. My other unit was only eight years old! What made them think I am going to put forth another $600-$800 to buy another piece of junk that will only last 3-8 years.

My husband and I bought a new home with all new GE Appliances in it. The stove, range, refrigerator, oven, microwave, dishwasher and disposal - everything! So far, within the three years, we have had to have every appliance serviced after the one year warranty ran out. We have had the fridge serviced three times now. The latest is today, three days before my husband has to have serious brain surgery. It is going to cost us another $345 we can't afford. GE claims there is nothing they can do and they are sorry for the inconvenience. Please do not buy GE appliances. I know we never will again. We have to now pay another $345 to fix our freezer right before my husband is having brain surgery and we have family flying in. We can't afford this and my husband does not need the added stress this is bringing!

"Care Credit" was first suggested to me in the dentist office as a payment plan that offers no interest or fees; as a way of paying the dentist bill. The receptionist said I just have to sign an application for a credit check. This portion of the application did not have any detailed information. It did make reference to terms that were not attached or listed before the signature portion of the consent to a credit check. The receptionist said that the company would contact me regarding specific details of this offer.

My problems with the GE refrigerator sound very much like a couple of complaints that I have read on this site. Mine is a side-by-side refrigerator/freezer (model number GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section, and well, I have put some of the items from the refrigerator in a cooler on ice, hoping I can keep what I need to use cold until the repairman comes on Tuesday. Today is Friday. GE could not get anyone out sooner.

My problems with the GE refrigerator sound very much like a couple of complaints that I have read on this site. Mine is a side-by-side refrigerator/freezer (model GSS25LGMFWW). The complete unit has stopped cooling and freezing food. I have lost all the food in the freezer section and well, I have put some of the items from the refrigerator in a cooler on ice, hoping I can keep what I need to use cold until the repairman comes Tuesday. Today is Friday. GE could not get anyone out sooner.

Our refrigerator was losing cooling on the fridge side of the GE double side unit. We called Reliable Appliance and Refrigeration in Alpharetta, GA. They sent two repairmen out to check the unit. They spent half an hour to clean the coil. During the repair, my wife asked them how much this repair would be. They said around $200.00.

We bought a side-by-side freezer/refrigerator on 1-25-2002, model number GSS20DMBWW, serial number TA214222. Since then, it has stopped working 5 times on the following dates: 3/29/04, 5/29/06, 8/30/06, 6/9/09 and 6/19/09. Each time, all the food in my freezer melted and the refrigerator temp increased and ruined everything in my refrigerator. I can't remember exactly what the service person said was wrong each time. I do know that the first time the fan stopped working and another time, the coil was broken. I wish I would never have bought this refrigerator, the one we had before was a very cheap brand but had lasted for 7 years without difficulty (I gave that refrigerator to my mom and after one minor repair, it is still working).

I purchased a GE refrigerator on 7/17/07 and and two weeks before the warranty expired, the latch that holds the left door fell off when I opened the door. GE replaced it under warranty but two weeks ago, the left door latch fell off in my hand when I opened it. I emailed GE and they replied with a no answer and said that I could call them.

On 5-30-06, I purchased a GE Profile refrigerator along with a 5-year extended appliance warranty. June 2009, the ice maker and water dispenser quit working. June 17, 2009, I spoke with Rick Caston. He will take no responsibility for the repair because he said he didn't own the business at the time I bought the refrigerator. I have the receipt where I paid for the appliance warranty and he refuses to honor it. He was very rude on the phone, talked over me and told me that no matter what I say, he wouldn't do anything about it. I had to pay someone $350 to replace my main board to get the ice maker to work. I would have even settled for Caston to give me back my $99.98 for the no-good warranty that they won't honor.

I have a Monogram ice maker, model ZDIS15CSS that is 2 years old. There is a serious design flaw in the water recirculating pump that can cause a fire. My lower bearing on the pump seized, which caused the rotor to lock up. This caused a condition known as locked rotor current, where the motor continues to draw maximum power (trying to make it turn) but it will not turn. The current to the motor caused the entire motor to heat up and glow red hot. The heat from the motor caused all ice to melt and made the inside of the ice maker seem like a blow dryer. I could see the motor glowing when I opened the door. Having both a mechanical and electrical engineering degree provides my insight to this issue.

On July 31, 2007, I was referred to this company by GE. My 1-year-old GE refrigerator heated up to over 117 degrees inside it. When Major Appliance came out, they said the control panel was bad and replaced it. I was charged $364.20 and was told I had a 1-year warranty on repairs. Then on October 23, 2007, I woke up to my refrigerator being 117 degrees again. I immediately called Major Appliance, and the serviceman came out and said that there was nothing he could do because the problem seemed to be the "heaters in the side wall of the refrigerator that control the humidity" and that I had a fire hazard on my hands. I of course immediately called GE.

We received GE Profile French door model #PFS22SISBSS as a replacement for a LG that was under a GE 5-year extended warranty. The LG failed after a year and a half, six months after its manufacturer’s warranty expired. Now, a year and a half later, the GE failed. In both failures, the freezer kept working but the refrigerator went dead. I now suspect that GE and LG are in bed and make each other’s products. In addition, the 5 year warranty is not transferable to the replacement! We now have no protection with what we thought was a 5 year warranty. Beware. You must renew your contract if GE replaces your refrigerator. We were never advised of this by anyone from GE.

refrigerator freezes food in the food section in all drawers and shelves. GE has been out 3 times and replaced all electronics, including sensors and all electronic boards. Still, it freezes foods. To GE's credit, they did agree and sent me a letter, which extended the original warranty from 12 months to 18 months. Their technician, who has been great, told me there was nothing else to replace.

My wife and I purchased a GE Profile refrigerator approximately 16 months ago. It is a "French door" model with the freezer below. We paid approximately $2,500.00 for it. Within months of receiving the unit, it began to make a very loud and annoying humming noise, well beyond the normal hum of any refrigerator compressor. After several "repair" visits and one replacement fan motor for the freezer, the noise still continues. We were finally told that high humidity is causing ice build-up on the freezer fan, throwing it slightly off center, causing the loud, vibrating hum. I would also like to mention that the first so-called repairman broke more parts on the cheaply made freezer components than he fixed as he took it apart. After dealing with the annoying humming every time the humidity rises, we live in NJ, the ice maker has now broken. Plus, the freezer now seems to be having trouble with condensation and ice build-up, and the refrigerator does not maintain a constant, consistent temperature.

Our new GE refrigerator made a lot of weird noises so we called for repair. When they were done repairing it, the noises were still there. They came back a second time to repair it and when they were done, the noises were still there but less loud. We called again for repairs, but to date no one has come to our home to fix this extremely irritating problem. We have tried getting help from the mobile home dealer and the manufacturer of our new mobile home. Nothing seems to work and they have refused to replace the refrigerator. We purchased this refrigerator expecting to get a reliable product that would last for a good-many years. Now we're just getting a run-around and ignored.

I had PTS25LBMARWW GE refrigerator for less than 7 years. One fine day, it stopped working and I placed a call for GE. Serviceman walked into the door, went straight for the circuit board, pulled it, placed a new one and charged me $300. All these took less than 10 minutes. I believe the part which took long was to charge my credit card. Motherboard wr55x10656 cost me $120 and the labor cost me $170 + taxes. It's amazing for 10-minute job when they know what is the fault. GE cannot support its products for more than 7 years. Ridiculous.

We purchased our GE Profile refrigerator less than 18 months ago when the freezer began to fluctuate in temperature going from 10 degrees to 30 degrees and back down again. We called GE and after several hours on the phone, we got a repairman scheduled for the next week. He said it was a fan and ordered the part which arrived a few days later. He then came back the next week to install it. He said to allow 12 hours for it to reach 0 degrees.

I purchased GE Refg. #GSH22JSTASS in 2006. It went out and quit cooling in the 2nd year due to defective part. Repair person said he had been seeing this problem. Service contract did cover but still you do not expect a ref to have a problem being only 2 years old. Now, the frame for one of the shelves has broken. The bar on the back of the shelf has come loose. This piece should not come off but it has. Now, the shelf can't be used. Service contract people say it's not covered. If I want the shelf, I will have to pay for it. I would like to know if anyone else has had this issue. This will certainly play a part in my future decision-making on appliance purchases. No more GE and I will let everyone know about how crappy GE appliances have become. I keep waiting for the next problem to occur. You spend a lot of money on an appliance that should last and not made out of disposable parts.

This side-by-side refrigerator is from 2003 and 2 times now I have had to replace the auger/ice bucket assembly. The first time, a piece of plastic broke off the auger and got pushed forward into where it gets dispensed. It literally got wedged in there, but ice was still falling. Over time the metal mechanism at the end where the ice falls was creating a groove in the piece that was wedged in. As I went to get ice, it would run over that piece and deposit fiber-like pieces of plastic in my drink that the naked eye could barely see. I was coughing for over 2 weeks not knowing what was going on.

We purchased a new GE refrigerator from our local appliance store. Less than a year after we purchased this appliance, we began to have problems with it. The freezer was not cooling properly; the ice maker flaps would not open or close properly creating a moisture problem. We were told by GE that our refrigerator was under a default program because of all the problems associated with this make and model. They replaced the faulty parts. Now, two years (warranty expired), we are experiencing the same problem but GE is saying the default program that our refrigerator was under has expired.

The other day, I found a piece of plastic (sharp piece) in the disposer and couldn't figure out where it came from, so I dismissed it until today. When I was finishing my soda in ice, I almost swallowed a sharp piece of plastic, and then I put 2 and 2 together. I checked the ice machine in the refrigerator and emptied the ice, and the auger has come apart. I called GE and they never heard of such a thing happening and wanted to send out a service man but I would have to pay for the parts. I was then offered the part as a discount, so I just ordered myself. Why would they say they never heard of this problem and now I see after coming to this site that I am not the only one? I am so glad I didn't swallow this or especially my children. There has to be a better design as I’m now afraid this will happen again.

After hurricane Katrina, we purchased all new GE appliances with our new home. The refrigerator only lasted 2 1/2 years. The service man said the computer was fried and we needed to replace it. This would also involve replacing the door. At a total cost of $850.00, I decided to buy a new fridge for $1,100. It is about a year old and the icemaker does not work properly. It grinds ice to something in between cube and crushed, regardless of the setting. It often freezes up and doesn't work at all. My mother has the same model, and she told me that hers is the same way. I am only writing this now because my GE washing machine is leaking water everywhere. I'm sure it will have to be replaced also. I think this time around, I will try a different brand.

My GE Profile refrigerator, which is two and a half years old, shorted out and melted the electronics under the metal panel in the back. The technician who came said the parts were fused together and the refrigerator was unrepairable. When he called GE, and I spoke to their customer service rep, they said they would prorate the cost of replacing the refrigerator and gave me the same model, an '09 for $406. I paid $1,300 + tax for this refrigerator and I don't think it should have failed in 2 and 1/2 years. They refused to replace the refrigerator unless I pay the $406. I can't afford to replace the refrigerator with a different brand (which I would like to do) because I have too much money invested in it. The dealer advised me to take the deal and I probably will have to because I have no recourse. The product was defective and they should replace it.

My husband and I bought a brand new refrigerator from an appliance store 2 years ago, and it is supposed to be a quiet refrigerator. We had it almost a year and the motor started to make a lot of noise. We called the appliance store and they came out to fix it at no charge because it was still under warranty. About 6 months after they fixed it, the motor went in it again. We called the appliance store and it would cost us about $200 to fix it because the warranty was for a year. I called the GE consumer report to complain to see if they would help us considering this is the 2nd motor in 2 years. They told us we had to pay for a service charge to see what was the matter with it. I explained we could not afford that at this time and if we did do a service call, would they pay for the new motor. Of course not. There is no warranty on the refrigerator anymore.

We bought our GE refrigerator (Model: GSS25LGMB) in 2001 when we moved into our new house. The refrigerator side started freezing things up since 2005. We lived with it for three years. It is now March 2009 and the refrigerator stopped cooling.

I have already paid over $200 to get this refrigerator fixed, and it is a GSS model that I now find out was in a class action lawsuit. But the GE rep told me it was too late as the suit ended and I can only get new doors, which they say I have to pay $400 to get them. And I am wondering why I can’t get a new fridge if it was included in the class action lawsuit. Even though it's ended, the judge is supposedly leaving it open-ended for people who were not notified. I did not know and have had problems with this fridge ever since I purchased it. Now, it isn't even cooling or freezing.

My new refrigerator, less than 3 years old, is under extended warranty. It is a side-by-side type with icemaker. For about six months, I have noticed water leakage from the freezer. The water freezes on the surface of the freezer. There is frost on the food also. The ice is not coming out like it used to come either. It sticks together now and it looks like water has frozen over it. I have to keep the temperature on 8 or 9 to keep the freezer from leaking. The rack that holds the ice tray broke off a piece.

GE refrigerator went out a week after warranty expired. I got a service call, motherboard, thermistor replacement - $300 That was 2 years ago. Now I have the same problem again. Cooling coils frost over. There is no defrost, and freezer food at the top is starting to melt. Is there a responsible GE trying to mend their way or are they too big to fail?

I have a 14-year old GE Profile TFX24PR side-by-side refrigerator with water and ice dispenser in the door. Our refrigerator and freezer started getting warm and the ice maker started behaving poorly. I discovered water dripping from the bottom of the ice maker, then I discovered ice down the back left corner of the freezer. Apparently, the ice maker was leaking - freezing in the back of the freezer - and the defroster was working overtime trying to thaw the ice. I moved the food to our backup cooling and unplugged the fridge to thaw it out. After thawing it out and cleaning up the mess, I plugged it back in, turned off the ice maker and the master water supply to the fridge. Temperatures returned to normal (about -20C for the freezer, and about +2C for the fridge).

I bought my refrigerator less than 3 years ago. I have had nothing but problems with it from day one. After 4 trips to my house in the first year, they said they repaired it. However I have never been able to keep ice cream in the freezer and it had difficulties keeping cold in the summer time. Part of the inside plastic is cracked and melted from all the problems in the beginning. Today it died. The light is on but the motor is not running and all my food was ruined. I realize it is not under warranty anymore, however when I bought it for $1200, I had reasonable expectations it would work for more than 3 years. I think it should be declared a lemon and replaced by the manufacturer. I cooperated with them when they came out before and worked on it, even though I was not happy with the results. Consumer Service says I need to pay the service tech to come out and look at the refrigerator and parts and repairs are extra.

Refrigerator side will not shut off on temp. It freezes up.

I have purchased a new GE refrigerator/freezer side by side from Home Depot and I have trouble since I received it. The temp. setting is as required. The Ice cubes sometimes comes out cubes, pieces and slush. GE repairman saw this. It then freezes in a large chunk and wouldn't go through the door for ice. The Ice machine didn't stop making ice and cubes of all sizes were all over my freezer. I couldn't get to the shut off for ice to hard to get to shut it off. My ice cream is sometimes soft and sometimes hard.

After reading all of the problems others have had, mine seems like nothing. But, it still gets on my nerves, after all of the money I spent on this thing.

I purchased a new GE fridge in November of 2008. The fridge stopped cooling on 2/8/09. I called the GE service center and they sent a repairman out on 2/10/09. The repairman took a look and found that the defroster was faulty and said he would order a new defroster and install it in a week. I asked him about compensation for all the food I lost. He gave me the GE Consumer Relations number who then passed me on to GE Insurance. GE Insurance said they would only send me $75 for the food when I lost around $400 worth of food. I then called back Consumer Relations and told them that I would take pictures to document all the food I lost. They said that was not necessary because they will only give me $75.

I own a GE refrigerator GSS25WGMBCC. It came with my new house back in 2001. The first problem was the ice maker leaking water into the back of the freezer; GE sent a replacement kit. The second issue was the doors not sealing right; GE sent a replacement kit. Now my basement is flooded!! After investigating the source, it was my GE refrigerator Water Valve Assembly part # WR57X10032. It was leaking on to the floor and down the wall to the basement. I have had nothing but problems with this refrigerator. I will never buy GE appliances again.

Side-by-side, counter-depth, stainless refrigerator has multiple issues at 18 months old. Refrigerator temperature varies wildly, but never gets very cold, sometimes up to 47/48 degrees or even 50 degrees on top shelf, while at 35 degrees on the lower shelves, despite being set at 33 deg. I have to keep only condiments on top shelves - milk will spoil quickly. Poor design results in minimal storage capacity in the fridge and the freezer. Now the ice maker has quit working. GE refused to do anything, offer any information, allow me to talk to a tech, etc. to see if I could determine why the fridge won't hold a temp. I was told to get it serviced and they would see if they would offer any assistance. Pathetic. I will never buy another GE product. The Kenmore refrigerator in our rental condo last week made ice like crazy, kept our milk and juice super cold and probably cost about a third what my GE junk pile did.

I purchased a GE refrigerator in 2003 and then it had cooling problems in 2006. I called the technician from GE who came twice and could not fix the problem. I spent nearly $300 for the service call and part replacement, but eventually GE replaced with a comparable brand new refrigerator in 2006. Now in early 2009 (Jan.), I am having the same cooling problem with my new replaced GE refrigerator. I think GE has 100 years of POOR quality with product versus any other competitor.

I bought a GE top freezer refrigerator (Model #GTH22SBSARSS) in November 2007, and had nothing but trouble with the freezer from the very beginning. The motor was very loud, and the entire freezer was filled with frost. After the sixth service call - with the same problem never resolved - I insisted on a new refrigerator. They delivered a new refrigerator, but I am experiencing the exact same problems. The repairman has been out once, and I am getting ready to have him out again. I am thoroughly disgusted and will never purchase another GE appliance again. I will make sure no one I know ever purchases one either.

Paid $1,500.00 for a GE refrigerator. Two months out of warranty, the defroster element burned out. It cost $200.00. Bought a dishwasher; it, too, was GE. It flooded the kitchen and stayed half-full of water; totally a useless piece of garbage. Bought a microwave, but it quits working if you show it a baking potato; it, too, is a totally useless piece of landfill junk. A Lowe's sales rep told me that if I called GE, they would give me a new microwave. They laughed at the very mention of that. I will cook with a woodstove and wash dishes in the creek before another GE product comes in my house!!!

I purchased a $4,000 GE Profile Counter Depth Refrigerator in June 2007. Since that time, the unit has had (5) service calls to repair/replace the compressor, and ice maker system. After multiple visits, the unit was finally repaired in May of 2008 and this week, the unit stopped cooling once again. Sears and GE both told me that there is nothing that they can do from a warranty perspective as the warranty that is in effect only covers the sealed system (5 years for the sealed system including labor). My only recourse is pay for a repair to an appliance that I have gotten 9 months of use from. GE is not willing to help me with this nor is Sears.

I called GE the same day the refrigerator was delivered about doors being out of alignment. When Repairman arrived a few days later, instead of adjusting the doors, he physically used force to bend the doors and the refrigerator like a shoe box back into alignment. Thereafter, the doors never closed properly because of his repair. GE would not repair the unit during its warranty period and told me I would have to pay for replacement of the doors.

I bought my first house two-and-a-half years ago. I remodeled the kitchen from top to bottom, including all-new appliances. I spent $2,500 on a GE Profile Frig (and the ice maker has yet to work even after two service calls), a $600 dishwasher which has had two service calls, and $500 for a GE Spacemaker XL 1800 microwave which blew up while my family was visiting this Thanksgiving. Now they tell me it will cost $300+ to replace the board...for a gas range (no $1,500 problems...YET). So $5,000 + $1,000 for installation...and two years later, I have nothing but crappy appliances.

Bought a GE Refrigerator model GSS22IBTCC, serial #RR222312, in October 2008 through Home Depot online. Delivered 10/6/2008. I have made five service calls about the freezer going into sweat box mode during defrost. They agreed to replace, but it is 2/6/2009 already and we are still waiting on the new one. I feel GE should be made accountable for their faulty appliances. Someone needs to do something to make them treat customers better than they do. It should not take an act of congress to get them to do something done. This is wrong. Do an online search on GE refrigerator complaints and recalls, and see if you see what I see. THIS IS WRONG IN MY BOOK.

We bought a GE microwave, stove and refrigerator for our new home not even 3 years ago. Within 2 years, the fridge started clicking. It would quit for a while and then start again, sometimes not stopping for days. We called GE and they informed us that there was NO GE repairman within a 100-mile radius of us. The fridge clicks loud, something like a clock but louder and more annoying. They said in order for it to be fixed under the warranty, it would have to be fixed by a GE licensed tech. We can't even find anyone who wants to work on GE products. The clicking is so annoying we have to turn up the TV just so we can't hear it. It's a PROFILE refrigerator and it matches the other GE products we purchased with our home. Even the company we bought our home from no longer carries GE products. The time spent on the phone has been outrageous and all for what? Rudeness for one thing; GE acts like it's our fault. Do not buy GE products. These days, companies that cannot provide quality products are failing so it shouldn't be long before GE closes its factories. Do Not buy a GE PROFILE. I could go on about the microwave too but at least it does work.

My GE Profile Refrigerator #PTS25LHRSARCC purchased in April 2006 is no longer working and is unrepairable. There's a bad LI wire from the connector at the bottom of the unit to the connector at the main board. GE will replace it for me with the same model for $995. I can buy a similar model at a store for the same price - what a bargain. It is ironic, because this refrigerator was a replacement for another GE Refrigerator that had massive issues, and after six months of replacing parts, they finally agreed to give me a new fridge. The average life span of a GE Refrigerator is 2.5 years. We lost food, two hours on the phone with GE, and an $84.80 service call.

I bought this refrigerator about 1 1/2 year ago; the door does not close anymore and the food in there keeps on going bad because of the faulty door that does not work.

The freezer, ice maker and fridge all are not working. It's the model gss22jfpd side-by-side. I've seen many similar complaints. Refrigerator is only 2 years old.

This was my most recent letter to them. I am so irritated with this company. I know I could have chosen better words for this but I have tried and tried and have gotten nowhere with them. This has been the worse piece of ** I have ever purchased and you should be ASHAMED of yourself. All I ever do is work on this REFRIGERATOR. It has been a pain in my ass since I bought the damn thing for $2,000 from Brown Appliance in Ellsworth when I was building my house. The piece of ** is defective and I cannot believe you will not make good on it. I am writing to every complaint site I can, every government agency and every Better Business Bureau until I get some peace with this, since I have tried unsuccessfully with you.

The refrigerator is a GE Artice (Profile) and it defrosted on its own. I have had the refrigerator worked on several times within the last year - putting computer boards, defrost element, and fuse among other things. I like GE products, but I will go to another product if this is not corrected. Consequences: loss of food and the time I have had to spend money on hiring someone to fix the appliance.

I have a 1-year old refrigerator PSS26NSTD SS. First the freezer started to thaw out each night then restart. I checked everything, no air flow blockage and power cycled a few times. I called repair service. They came out and replaced the front control panel on the freezer side. This worked fine for 3 weeks but now, I have no ice or water coming from the water lines. This is really getting to be a pain in the neck. I will never buy another GE kitchen product.

We own a GE Profile side-by-side bottom freezer refrigerator model #PFS22SISBSS. This has absolutely been the worst appliance we have owned in our 25 years of marriage. We have owned this refrigerator for approximately 3 years. It is out of its factory warranty. The repairman just left after his 4th visit of trying to resolve the same issue, a phantom faulty digital display. GE is not responsive to his questions on diagnosis and parts take weeks to be sent from GE. To fix the problem, so far we have replaced the digital display circuit board, hinges (contain electrical wiring), door seals (contain electrical wiring), and door latches (contain electrical wiring). As he left, he said he would again contact GE Monday. It will no doubt be another three weeks until he's back with the next fix. We also have had numerous plastic parts that have broken over time including the vegetable drawer. I am seriously thinking of putting this piece of junk out on the curb and getting something reliable. Buy a GE refrigerator at your own risk and be ready to shell out big dollars on repair costs.

Our brand new GE French Door refrigerator GFSS6KKXASS just up and quit two weeks after we purchased it, with about $150.00 worth of food inside. When we called for service, we were told it would be four days before service could come out. We informed them that it's only two weeks old, and we would return it to the store we purchased it from if they don't repair it sooner. They surprised us by saying that they would have someone out the next day between the hours of 8:00 AM and 6:00 PM. We agreed. After taking a vacation day and calling to confirm, and receiving an automated confirmation call stating that we were the service tech's next appointment, the service guy never showed up.

Icemaker stopped working. Ice cubes appear as if melted and gotten smaller, yet froze into big ball. Water dispenser, ice crusher and cuber are not working. Freezer frosts up a bit and appears water leaking under ice cube tray. I replaced icemaker three times, and the water valve as well. Problem still exists. Nobody can figure out how to fix and internet is full of horror stories. HELP. GE does not stand behind their product.

Last week, we purchased a new GE Cafe Refrigerator from BEST BUY in Thousand Oaks, California. It was installed last Sunday. Within 13 hours, we smelled a burning odor, and the temperature inside the refrigerator read 95 degrees. I pulled the plug. Three hours later, I opened the door and saw a burnt yellow spot with a cracked wall. Obviously, there had been a small fire. Best Buy refunded our money and picked up the fire hazard.

We purchased a Monogram all refrigerator two years ago with a 4-year warranty. The last year, we have had cooling problems. Mold and mildew formed because the refrigerator goes on and off. We have thrown out hundreds of dollars worth of food. GE has sent out A&E Service for the last year many many times and the last serviceman two days ago said that they cannot repair it. I called my case worker at GE, Aaron, and he told me to keep calling the service company out and that they would not give me a new unit. The unit model is ZIR36NM and I am sitting here with a GE refrigerator that cost over $3,000 that doesn't work. Can you suggest what I can do? My husband and I are both senior citizens. Thanks for anything you can do to help.

I bought a GE Profile French Door refrigerator (model PFS22SBSBSS) for $1,800 in May 2007. In Sept. 2008, the inside latch on the right door broke off. I called GE service and was informed the latch could not be replaced by itself; rather, the entire sealing unit on the door would need to be replaced. Thank goodness I purchased the Lowe’s extended warranty. This service and part would have cost $750. In December 2008, the inside latch on the right door broke off. What a piece of crap. The hinge is nothing but a thin piece of plastic that holds the latch. Items in the fridge bottom drawers freeze. I increased the temp of the freezer to 7 degrees and the items in the drawers still freeze. The repair technician told me this was a common problem with all freezers on the bottom units.

My GE Profile has been a problem since the day I purchased it. Getting it fixed is a joke. Service hours are like 8:30 to 5:00. If you work, you have to take a day off to get the appliance fixed. In this economy, no one wants to take off work. So is this servicing? NOT THE CUSTOMER!

GE side by side model GSS25JEMCBB. This fridge has been a nightmare. It was placed in our new home by the builder in 2002. About a month after moving in, the water dispenser would freeze and no water or ice would be dispensed. Calls to GE were met with a skeptic overtone, everything from I had the fridge turned up too high to food improperly placed inside. After several calls and I think the class action lawsuit filed against them, they replaced both doors on the fridge admitting that they were defective. Last night (1-7-09), the water dispenser again failed to work. Thinking the fridge was up to its old tricks again, we waited. Every now and then, we would walk over to it and push the button to see if it was working, to no avail.

I bought a new GE side by side refrig on 1/2/08, model #LSS25XSWASS. The icemaker quit working in July. GE has now replaced the icemaker three times and the water valve twice, and still no ice. I am awaiting a fourth icemaker and fourth service call. I called GE to complain, and was told my only option was to continue getting the service calls, or purchase a discounted newer model, which costs more than the one I have now. Why would I want to buy a piece of junk again, and spend over 2500$ in one year to end up with a 1400$ refrigerator? I have filed a complaint with the BBB and am currently awaiting resolution.

I purchased a home in 11/08 that has all GE Profile appliances. Day 1, we had problems with the refrigerator - PFS22SISBSS. One of our reasons for selecting this home was due to the matching stainless steel GE appliances. When we moved in, we found the freezer drawer would not open. After having a repair person here, we were informed that water leaked from the ice maker and froze the drawer rails. They defrosted and then we thought it would be fine. Not the case... The water dispenser started dripping water into the fridge, down to the freezer. Yes, big mess.

GE installed a new refrig/freezer last summer. It has a freezer drawer in the bottom with an icemaker. The icemaker continues making ice even when the ice drawer is full. When you pull out the ice drawer to get some ice, the cubes piled up at the back are knocked off onto the freezer floor. When cubes are on that floor, the freezer drawer will not close. It is necessary to get down on the floor, reach way back into the base of the freezer and sweep out the cubes for disposal. Then you face the job of trying to get up off the floor, not easy for an 85 year old. This process has to be done 2 or 3 times per week.