GE Refrigerators Reviews

I just received a call last night from an automated service stating that they would be coming out to fix my appliance from 1:00-5:00 today, January 5, 2009, so I decided to take a half day off of work. I just received a call from Jenny, employee # ** stating that the service tech could not make the appointment today and that she had no knowledge of the issue and told me to call back to see if it was going to be covered. Jenny gave me the number to customer care and I spoke with MRS. **, employee #**, who was the most unpleasant supervisor. She stated that she could not do anything for me and that the part was going to be $168 and service call was going to be $79.95, not including labor and to just deal with it. I have never been treated so badly in all my years.

So where I stand is that there are many websites devoted to this problem and so many people get their control board replaced for free. It just depends on who you speak with. I have documented my case and will be sending a letter to the BBB and to the Attorney General’s office on this issue. It's unfortunate that we could not have worked these issues out. Model # pss26lgrb.

Through chat sites on the internet, I know for a fact that there are over 100 other people who have the same problem with this refrigerator model, and all say that GE is ignoring the problem. I complained to the store where this was purchased, and they said I needed to contact GE myself. That went nowhere. Is there no protection from dishonest manufacturers that will not stand behind their product, like GE? I have to use the hair dryer every other day for about 10 minutes if I wanted to use the water dispenser. Then it freezes up again.

There's been no physical damage; however, I am out over a thousand dollars for a refrigerator that will not work as designed. It's a piece of junk. I cannot use it and wouldn't sell something that will not work. I guess I have more ethics than GE. Needless to say, I will never buy another GE appliance, and I have already shared my experience with as many others as possible. I was even in a store and saw someone looking at a GE refrigerator. I told them my story and informed them that GE would not stand behind their faulty design and recommended they not purchase one.

A technician from GE came out and said it was the control board and ordered one. A week later he came back and installed it. A few weeks later the same problem is back. The same technician came out again today and asked me why I didn't keep the big clump of ice in the icemaker for him to see. I told him it was exactly the same as last time. Apparently he reported in to GE and said he found no problem and left without doing anything. I called the executive office and they were not helpful either. Saying another service call would have to be made and not to throw out the ice and have them see the water dripping onto (and damaging) the hardwood floor.

My feeling is that it is the design of the ice making system and its physical location that is the problem. Not enough cold air from the freezer gets into the ice compartment which happens to be in the refrigerator compartment that is kept warmer than what is required to keep water frozen. In a side by side the ice maker is in the freezer and you won't get that problem.

1. In 2006, the motor of my GE dryer needed to be replaced, which cost me approximately $500.00. #WSM2700WCWWW and #ZA600356W

2. In August of 2008, my tenant did not have hot water for over three weeks. I had to reimburse my tenant $200.00 for rent just so she wouldn't move out.

3. In July of 2008, the electronic temperature controls on my GE refrigerator stopped working, so there is no way to set the freezer and refrigerator temperatures properly. The freezer is now running too warmly, so all of my tenants frozen food had to be discarded. I will have to reimburse her of course. #PSC23NGMDWW and #VA409808

4. My GE microwave oven works for now, yet it makes a very loud noise while it is in use. It sounds like it is about to break or blow up. #JVM1850WD001 and #TA966378S or 5

5. Finally, the central forced air-conditioning and control panel in my unit are no longer working.

My condominium is only six years old. It is very clear that I have been sold Lemon? appliances and products with my condominium. Again, I am requesting that Bosa and/or GE pay for all repairs needed at this time. I am also requesting that the cost of all past repairs be reimbursed as well.

They did not move the refrigerator. They did not do anything to it after I told them that water came out fine from the connector line at the bottom of the refrigerator. I also told them I had talked to a repairman and visited a few consumer blogs and knew that the issue was a design flaw in the unit. While they were very tactful and refused to say anything about the situation, it was evident to me that they have dealt with this before. They already had a HEATER for a freezer door in the truck and they spent about five minutes outside, out of earshot, talking. It does not take five minutes to retrieve a part from a truck.

I was upset because they came in and told me the bill would be around $180 for parts and labor. I told them I would be happy to pay for a service visit but I thought it unfair to charge me for parts and labor to repair a design flaw. They offered me the number for consumer relations, and when I called and spoke to Candace, she waived the price of the part, or about $63. I asked for the labor to be waived as well, since it makes sense if the part to repair the problem is free, the labor to install the part to repair their design flaw should also be free. I told her it was not fair to charge customers for the repair of a design flaw - that is quite dishonest and unethical. She told me that the appliance was out of warranty, and GE was only waiving the cost of the part and had no other responsibility to me.

2. Unit will not cool

Before I continue, the service we have received has been excellent from the service personnel and they are always timely. However, the issues are still not resolved. After nearly five service calls now, we still have a cracked liner and the unit is not cooling. They replaced the electronics and now are going to order another part that will cost nearly $80.00. On top of that, the service repair costs, etc. We are working with consumer relations now on getting a full replacement as their patch for the crack (Silicone) has been a fatal attempt. GE is known for quality, this is not a quality repair for a side-by-side that cost approx. $2,500+.

I'm interested if anyone else is experiencing cracks. By the way, for the second issue, the part is going to take 1 full week to get in...in the meantime we are supposed to use a hair-dryer to remove the ice off the defrost fans. GE = Quality? I'm not convinced and surely hope that GE steps up to their product better than our experience thus far. Hope others chime in so we can learn from their issues as well. Finally, we are more than welcome to do a 60%/40% cost split (GE = 40% of the cost) for a comparable product that I was informed costs nearly 3,000...you do the math on that...I certainly would not go back to GE if they will not fix the manufacturer default cracked lining.

The day before the repairman was to return, we received a call advising us that the part was on back order and now the part would not be available until October 2nd. October 2 came and went and still nothing. I called GE today to find out the status of my service call only to be told that now the part was on back order until November. I asked to speak with the customer service department and told them of my problem. When I was connected, their response was that there was nothing that could be done because my warranty had expired. When I told them I felt they should replace the unit, their only concession was they would pay half for a Comparable replacement. This refrigerator is less than 2 years old and cost in excess of $1500 yet it has lasted less than my previous refrigerator that was still working after 4 years had purchased used for $200.

I currently possess a 400 lb paperweight that use to be my refrigerator. I have been unable to store food or medication within my home due to lack of a refrigerator. This has resulted in my family having to shop and eat day to day, many more trips to the market, eating out more often or not at all due to our inability to store food. This has cost us in excess of $200 to $300 more a month in food costs. This does not even cover the cost of the future repair or replacement of the refrigerator.

Still I haven't received one. I just want to have my ice maker work and to have the same level of parts put into my machine. It blows my mind that such a large company is able to get away with such service. Not one person has given me the same information. I would like to be a manager for GE. I can give people the wrong information too. I can even tell them I will give them a call back. I don't even have to know how their phone system works because their policy is to lie about return calls anyway.

I asked what faith that is suppose to give me about the quality of the part or repair. All she would say is, "I'm sorry, we've fulfilled the terms of the warranty." I informed her I will never buy another GE product again. $2000 for a refrigerator that busts just short of a year, and there is no warranty or guarantee that the new part will last another year. That's crap! On top of this, the repairman couldn't wait long enough to offer to sell me an extended warranty - another four years for $99. What a scam! I'll be contacting the BBB and any other agency necessary if this part goes bad in a short amount of time. Do not buy GE products!! Service sucks.

The refrigerator compressor whines now, and the water dispenser quit recently. Solenoid makes noise, Interior temp @ water hose coil is 41 degrees(via raytech infra red thermometer). Also the upper crisper tray track on right side always gave us problems, constantly jumping out and binding. This was the only issue that happened during warrany, my fault for not following up, but nothing is broken, just bad dimensions (bowed wall?) Also, Maybe not a GE issue, but the SS panels sure dent easy:-( Another dissatisfied/never again GE appliance owner

Economic damage is early replacement or extensive repairs eminent.

Dishwasher installed, leaked from door panel, again repair man came, took a while to find leak then asked me if there were any more parts. Answer was no. His answer was that it was missing parts from the inside door panel, that had to happen at factory. New parts ordered and were installed.

Refrigerator taken out of box that showed no damage, once outside the box discovered that the freezer door was dented. Called GE to see what they would do, and now being that (30) days have passed since I purchased the product they are not responsible for any damage. I pointed out my delays and that fact that the item was in their original packaging that showed no damage how was I to know that there would be a dent in the door. My answer from them was that I was to unwrap every item and inspect them for damage or missing items, I told them the repair man (GE) sent had a hard time finding the missing parts but I am suppose to find them.

The stove in not even going to be installed.

I am not happy with GE poducts at this point and my customer's are not happy.Customer is not going to eat the dented door, it will be me as GE says its not their problem and the delivery people are not at fault either for everything arrived in good order (appearence wise). I will say that I will NOT purchase or recommend GE products to anyone in the future.

I would not only like a refund but also $1,000 for my wasted time and aggrevation. This Profile Refrigerator is around 3-years old.

In trying to escalate the problem on the phone to supervisors, I find that there is no one who can or will help resolve the problem. The cost of spoiled food payments, technician time, etc. has far exceeded the cost it would have been just to replace the unit, which is obviously a lemon.

I get nowhere. Now, I will wait 4 days for a service technician to come yet again, while I have to take time off from work to wait for the technician.

At no time in the future will I ever purchase a GE product. Their customer service policies are disgraceful and, at any opportunity, I will tell my story.

Somewhere along the way, I will save up the money, take my business elsewhere, and purchase another refrigerator.

The waste of time and money is deplorable. The inconvenience caused to me, GE's customer is unbelievable - it's a refrigerator for goodness sake! It has taken up my time, wasted my money and caused incredible aggrevation through the years.

And still, GE fails to step up and properly respond. And that's if you are lucky enough to get out of their automated phone hell to get a live person.

Hundreds and hundreds of dollars lost in spoiled food. Lost time at work to accomodate repair technicians 4-hour workday windows.

I called again at 10:00 with same results. I called again at 12:15 PM and they had not idea where the technician was! Technician arrived at 12:48 PM in a very surly mood, changed the water valve and left at 1:12 PM. I did not ever bother to have him clean up the mess he made because I could see that he was annoyed.

I wasted 4 hours and 48 minutes of my time waiting for technician to arrive. I understand that often technicians meet unexpected problems and emergencies but that is no reason not to keep the customers involved. I spoke with Consumer Relations Department twice and both times I was left holding and finally gave up.

I am an ISA Certified Instrument Technician for an engineering firm which enables me to pool technical resources. From the pool, a Sr. Electrical Engineer concluded that the fixture is thermally under-rated (at very least) or there is an intermittent wiring defect (at worst). An intermittent wiring defect is sufficient enough to cause severe property damage and/or personal injury. Either way, this is an engirneering safety recall issue.

The service technician that responded to my initial inquiry was excellent. Nonetheless, he indicated their inability to do more than replace the damaged parts on the refrigerator. I am convinced that this overlooks the root cause of this potentially hazardous condition and is nothing but a stop gap measure to get an inherently defective piece of equipment through its warranty period. My wife and I are simply afraid to use this refrigerator because of it's fire hazard.

Everyone has been sick off and on in our house and my son might have exploratory surgery for his stomach. All of these years his stomach problems were probably related to the GE fridge. Our food is melting in the freezer and all of the food is going bad in our refrigerator. I don't know how long the food in our fridge was going bad without knowing it (certain things don't look bad even when they are), but I blamed it on the store I bought it from. Our refigerator is on a recall and class action law suit but we were only offered $300 towards a new refrigerator. That would not cover 1/3 of the cost for a new one.

Our whole family has been sick more often for the last 5 years and my 10 year old is thought to have stomach prolbems that he is having checked by having a camera put down his throat, blood tests, and barium followed by an xray. We have had to throw out about $500-$1000 worht of food in the last few years.

Under Warranty 8/12/08 - Wind Sound VERY BAD. Technician out to fix it again. He said GE had changed suppliers of the Control Panels but it may STILL happen again! The wind sound is a compressor, we're told. Charged $169.55! When they predicted this would happen again and it did! I am livid! They should have Recalled This Model if their techs could adequately predict that this faulty control board would break down again. This was a $2,177.00 appliance, with faults they knew about... Why was it even being offered? Why is it only being rectified with this band aid approach, and WE'RE having to foot the bill! OUTRAGEOUS General Electric! AND Bill Smith Appliances for making this product available!

I paid $3500 for this unit, and it hasn't worked, almost from day one. I keep most of my food in a Whirlpool model that I've owned for 15 years in my garage. I can't afford to keep food in it, since it won't keep temperature, and everything spoils within a day or two. There is also the problem of the non-existent shelves in the freezer, rending it useless. I have spent countless hours out of work, waiting for repairmen who don't show up at all. I have also lost valuable time from work, making the last 23 phone calls, sitting on hold, and being spoken to as if I am bothering them.

Problem again reappeared. Called GE Customer Relations, they sent out a technician who declared that everything that could be done, had been done and that the refrigerator was operatingas designed. Pointed out ice on food in the freezer, he agreed that wasn't good, said it must be because it was wet when placed in freezer (meat?wet?)and told us to call customer relations. They said the freezer had been declared operating as designed and there was nothing further they could do.

I paid $1127 for a refrigerator that is defective in design and I am going to have to replace it next spring when I again return.

The main logic board on my fridge was replaced. I called in to file a food loss claim, since i had just spent over $400 at costco and i lost everything in my fridge/freezer. The agent asked how much loss i told her about $300 worth and she told me ok a check will be there in 2-3 weeks. In the meanwhile my freezer FREEZES over again with in 4 days after i had just gone to replace the food I had lost.

So I make a another call to ge appliance and they say someone will be calling me from the repair shop 2 days later, my food has gone bad again, my freezer was 70 degrees inside. The repairman shows up and replaces another part. I call ge to claim more food loss since they didnt fix it properly the first time and they told me 1 have only 1 claim per life of the contract. BEWARE OF THIS, the repairman are contractors and are not motivated to properly fix the issue, coming back 2X is more $$ for them. But I am out of luck on recouping any of my second round of food loss.

So I wait 3 weeks and no check nothing. I call GE at the 3 week mark and i am told that I can only claim $100 total ever. I asked what happened to my prior claim and why I was NEVER contacted once (even tho they have my address and phone number) to fix the issue, the agent proceeded to tell me they didnt know. I asked to speak to a manager and he said he wa a manager, (i have been told this 2X by different agents at GE apparently they are told to claim they are all managers) I asked him to process my claim for $100 and he told me i would have my check is 5-7 days.

I asked to speak to who ever his boss is, I was given a nice 15 minute dose of hold therapy by them and then a lady came on the phone. She said that she saw the other lady had taken my claim but didnt know why she did that or what happened to it I asked her how long my reduced claim would take to get here and she told me 7-10 days.... DO NOT BELIEVE ANYTHING GE AGENTS TELL YOU ON THE PHONE. THEY SAY ANYTHING AND YOU CAN HAVE ZERO ASSURANCE THAT ANYTHING WILL EVER BE RESOLVED. I still have not recieved a DIME in food loss costs. I WILL NEVER EVER BUY A GE APPLIANCE/LIGHT BULB/ WATCH NBC (owned by GE) EVER AGAIN.

600+ dollars in food loss over the span of 2 weeks due to faulty repairs the first time. HAVE RECIEVED ZERO from GE for food loss

400.00 in repairs so far. 100.00 thrown out food.

The ending cost was about $30 to perminently repair the issue. A GE Tech charges $70 per visit. By the 2nd visit he will have the part and will fix the problem, so even if you get the board for free you have to spend $140 in labor. No one wins that does even account for the cost in food you also lose. GE is just junk, I would not reccomend to purchase their products.

I will never purchase another GE appliance no matter how cheap it is and I can only hope that this message with prevent another person from going through the same. This page of complaints is long for a reason and it is not because we have nothing better to do with our time.

The thing that sucks is that I am now going to have to pay $70 bucks for someone to come out and tell that it is broke (which I already am aware of)then depending on the cost to fix I might have the pleasure of forking over some more money. I just hate it because companies no longer stand behind their product and I really like the GE design (hence why I furnished my whole house with their appliances) but they suck so I now have to find another company to buy appliances from.

We have no small children who abuse the refrigerator; it has been subjected to normal use and yet it is literally falling to pieces. I used to think that GE was a good brand of appliance, but no more. I would never buy ANYTHING made by GE. Is their junk made in China?

Cheap plastic becomes brittle from cold and shatters and/or falls apart. Must now buy a new refrigerator to replace this VERY INFERIOR appliance.

On 7/18/08 one of GE repairman came to my house to check out the cooling issue and repair the refrigerator. He had stated that there is ice in the refrigerator that is blocking off the cool air from coming out and cooling the food. He has requested from me to provide him with a hairdryer and he tried melting down the ice and he said that this should resolve the cooling problem. Also, he signed me up for a 3 year warranty contract # 309-9397992, since he said that this refrigerator can give me more problems in the future.

Obviously, the repair did not work, so on 8/7/08, a different GE repairman came and stated that the 1st repairman didn't know what he is talking about and ordered a part that would fix the problem. However, the part would be mailed to my house within 3 to 5 business days and a repairman will come on 8/14/08. This was not acceptable since how can we be without a functioning refrigerator for so many days? So that day, after talking once again to customer service and being very frustrated that I will be with a non-functioning refrigerator for so many days and I have a 5 years old child and a 1 years old baby at home, the customer service representative stated that there is nothing she can do and it will come whenever. To our surprise, the part was sent to my house the next day, so once again I had to call GE Service to cancel the appointment for 8/14/08 and reschedule.

When I called again to schedule a repair appointment, the customer service representative has scheduled me for 8/11/08 and then someone called me the next day to cancel the appointment and reschedule me for 8/12/08 since the GE repairman will not be in my neighborhood that day. Finally at 2PM on 8/12/08, the 1st repairman came back (the one that used the hairdryer to melt the ice) and installed the part that was ordered and said that now the refrigerator should be fine.

To our surprise, the refrigerator is still not cooling properly and I had called again on 8/19/08 to get a repair appointment. The refrigerator should be 37 degrees and is currently 56 degrees and the freezer should be 0 degrees and is currently on 9 degrees. However, the only date available was 8/25/08 which was not acceptable, but they told me take it or leave it. If the repairmen do not know what they are doing, they should not work for GE. So on 8/25/08 a repairman from Cool Power (subcontarct for GE) came and stated that he has seen hundreds of these refrigerators with the same cooling problem. He had stated that he needs to order a whole new temperature contol board and kit and that can take 7 to 10 business days.

Afer contacting GE Customer Relations today (8/28/08), the manager that I spoke to said that she is sorry but the part will be sent to me by the end of next week 9/4/08 and then a repairman will have to come again. God only knows how long that will take. This is not acceptable. She offered me $50 compensation for a refrigerator rental. How will I get a refrigerator into my house? Do I need to spend more money on this issue? Where will I place it - in the living room? We cannot live with this frustration anymore. We are throwing on a daily basis spoiled food and milk. My baby is 1 years old and needs to drink whole milk on a daily basis. I am constantly trying to save the milk by placing the it in ice buckets. What age do we live in?

To date, I have been talking to lots of GE customer service representatives who cannot do anything besides read off from their scripts "we apologize for the inconvenience". This does not help; it just gets us more frustrated that they cannot send a repairman the next day. Do you know how much money I spent on this issue? Hundreds. With tough economy these days, this does not help out. If my baby will get sick because of spoiled food and milk, we will have to meet GE in court. As a matter of fact, a co-worker of mine has the same cooling issues with his GE Profile refrigerator. Perhaps this model should be recalled and they are not doing anything. I would appreciate your assistance ASAP.

In March the ice maker quit and was then replaced on March 21. In April this second ice maker quit and was replaced by yet another on April 18th. The intermittent loud vibrating/clicking noise became noticeable once again. On June 14th the repairman came out and replaced the fan in the freezer to correct the intermittent vibrating/clicking noise coming from the freezer compartment. Within 48 hours the intermittent noise was back.

My next call for service was on Monday, June 16th. To date his refrigerator has required six service calls and the next call, the seventh, is scheduled for September 4th. I consider this refrigerator a lemon and would like it replaced with a new one. The total number of service calls which include multiple replacements of the ice maker and multiple attempts to correct the loud vibrating/clicking noise coming from the freezer compartment are definite quality issues with this refrigerator. For these service calls I have had to take time off work which is quite costly to me and my employer. I will never purchase another GE appliance and always warn others against purchasing a GE appliance.

Three weeks later, refrigerator was not working again, GE tech came out and replaced another part. 11 months later, Refrigerator is not cooling again, we get another GE tech. Only this time, the warrantee has expired. We find that the door is defective and there was a recall on the product for which it was publicly announced and we should hav known about this.

However, the question is: We called the store and questioned why the technicians from GE did not tell us and were given the answer that they probably did not know. Our response was: how the hell should we have known when they claim the three technicians who serviced the refrigerator did not know. Do they think we were born yesterday? The technicians knew but tried to get the fridge operating until the recall had expired. Bad, bad, bad. This is why our country is in decline. Shoddy workmanship and no accountability. Both my husband and I are in upper management and work with the public. We are going to let everyone know how GE operates. Dawn in Oakland, NJ

From water under the refrigerator, hardwood has been damaged and this is the second time we have lost a freezer full of food. I am aggravated.

I called back to ask where he was at NOON, 2:30pm and again at 4 pm. At the 4pm call , I was told the repairman will call me. OK so at 4:45pm, I received a call from a lady named ADELINE who told me flat out that the repairman went home sick at NOON! They will reschedule to come back out on Tuesday next week on Aug 12th ! By that time I was so furious!

The lady Adeline acted as if OH WELL TOO BAD attitude!

I have to tell you that I have 3 children and two have food allergy's and another one is a special needs child and I lost over $600.00 in food that I had to throw out! Do you know how expensive the special milk I have to purchase costs? My homeowners policy has a $500.00 deductible and I cannot claim it . That refrigerator has caused me nothing but heartaches and problems since day 1! My husband is active duty and cannot always be here to help me. I DO NOT HAVE THIS KIND OF MONEY! I am so angry that I had to go buy another new refrigerator ( NOT GE) it cost me $750.0 on a credit card that I have no idea how I will pay for it! They will deliver it Saturday 8/9/08 and take your junk one away.

Shame on you GE for allowing me to continue with the repairs each year since 2004 for same problem then not sending the repairman on a timely manor so I did not lose everything in food! I will let others know of your practices via Internet. I am so angry about the money I lost!

So I spoke to BILL B. from GE @ 502- who directed me to call thier insurance claim dept I spoke to Elsa E. at 1-888- who informed me BECAUSE the repairman did not repair it on 8/7/08 I cannot make a claim for lost food! What was I to do? I needed a refrigerator FAST! Not wait another 5 days fora repairman to show up!

I lost $600.00 in food and was told BILL B. would send me a lousey $100.00 and Elsa E. told me I can only get $75.00 because it was nOT repaired according to thier policy in 2008! no one showed up to repair it and I was told to wait another 5 days that they would send someone! I had to have a cold refrigerator NOW not 5 more days from then. what [bad] customer service these GE people have! Now my husband will be losing his active duty job in january 2009. General Electric I shall NEVER EVER BUY YOUR APPLIANCES AGAIN! If you are reading this, You should take warning to thier junk!

Loss of food. Food not staying at the correct temperature

We removed the food from the freezer and cleaned the coils. The compressor was cool to the touch and the fan was running. The next morning the temps had returned below their set points (-3 freezer 36 fridge). While I was replacing the back cover I noticed that the compressor was extremely hot and the fan was not running.

I watched for awhile to see if the fan would restart. I noticed the upper cover, placed my hand on it and found it to be very hot. Thinking that this may be a second compressor, I removed the screws. The cover was stuck pretty good and needed to be pried slightly to get it off. As I removed the cover I saw that the entire cover was black with soot and there was damage to the wiring and electrical board. Suddenly the was an arch and the electrical panel and wiring burst into flames.

I was able to unplug the unit and extinguish the fire before the flames extended to the wall, window coverings and cabinets. I am unsure if the oxygen supply in the circuit panel area would have been sufficient to allow fire to escape the refrigerator or not. If it had, this could have been catastrophic.

I have been researching this and have found a couple of references to GE products and fires with at least one involving a refrigerator. I am not sure where to go with this as the unit only had a one year warranty. I did not however expect a $1200 unit to quit in 5 years and never anticipated it to start on fire. Expected a $1200 refrigerator to last more than 5 years. Luckily fire was extinguished before spreading.

This tech changed the circuit board again and hooked his electrical tester to it and said the compressor was not bad it was the relay, and of corse the relay was not sent w/ the compressor, he had to order it again. 05/16 Another tech came and changed the relay and new circuit board unit worked fine.now 06/08 unit went out again! another tech came to home and said it's defintley the compressor, and once again no unit had to order compressor, said he will return in 1 week.

I called svc. dept. on 06/19 4:40 pm to confirm my next day appt. she asked if i received the compressor, and of course it didn't deliver, but 5:00pm came and driver showed up w/ it. I called svc. dept. back and of course you close at 5:00pm. I called back 06/20 first thing in the morning to see if they can come to my home and Barbara could not promise anything but she would e-mail them. Nothing happened. Once again,now 06/24 service tech comes out and changes the compressor. YEA, IT'S FIXED FINALLY. July 27, 2008 temperature was very off freezer 31, refrig. 68. so there goes my food for the 4th time now.

Tech came out 08/05 and said the not a good seal. He rubbed vaseline around door gaskets,worked fine. but teperature had to come down. Now again 08/10 temperature went up again freezer 38 refrig. 68, lost food again. Tech came out again, 08/12. put computer to refrig. and it was not reading properly. He called teg team and they told him to change the sensors.I have very little patience left and confidence w/ g.e. I would like my money refunded in full

The fridge is less than 5 years old and cost $5000 + yet does not work right. I have lost approximately $6000.

I have to throw food away, electric bill is high. The other motor just runs. Don't really have a freezer.

We lost over $100.00 in food and will never be able to trust it again.

LOSS of food about 3 times. they gave us 50.00 That is it

Loss all the freezer product and cold box food. Five days have passed without a repairman.

Food gone bad

Shortly after installation we noticed that the Ice Maker would make a large thunk sound intermittently when dispensing whole cubes. We called the service department and they sent us a new control panel for the door, with no instructions on how to install it and they did not schedule a service man to do it for us. I called and they instructed me over the phone how to replace it. Replacing the control panel had no effect on the problem so we called and had a service man come out.

The service tech came out and changed the activator switch on the icemaker lever that is pressed to start dispensing. He also put in another new control panel just in case the one we received in the mail was defective.

Neither of these changes fixed the problem and at the time nothing was done about the temperature. They scheduled a new appointment and we received a complete new ice make in the mail for the tech to replace when he arrived. The new parts were put in and while he was here verified that the problem still existed. He called the factory rep and the rep immediately knew that the problem was the activator switch that had already been replaced needed to be replaced by a different, heavy duty switch which the techs did not carry. So the part was ordered and another appointment was set up to install the new switch.

After the new switch was installed the thunk was resolved (for a while anyway). It was explained to us that the impact of whole cubes hitting the chute as they came out of the dispenser occasionally would cause the lighter duty switch to disengage and the thunk sound was the solenoid that activated the auger turn on and off. This fix lasted for a couple of months when again the situation started happening again, but at a much reduced rate.

After a couple of months we also noticed that the temperatures inside both the freezer and food compartment were nowhere near where the front panel said they were. The temperature inside the freezer which we had set at zero was usually closer to 28 degrees and the temperature inside the food compartment which was set at 34 was usually between 39 to 42 degrees as shown on a Kitchen Aid thermometer. The control panel values for what the actual temps were was not even close to what the thermometer indicated and never matched what we had configured it to be.

We called to have a tech come out to check the temperature problems. He replaced the main circuit board in the back of the unit. He also told us that we could not use a thermometer to determine what the temp was in the food compartment, it could only be accurately checked by measuring the temperature of a liquid since the temp fluctuates due to the defrost cycle in the freezer.

After a few days it was obvious that the temperature problems had not been resolved so we had another tech come out. Temperatures in the freezer was high enough that a rectangular box of ice cream left on its side that was half full would eventually have the remaining ice cream ooze to the side it was standing on. Also, Milk in the food section was never very cold and we were becoming concerned about the safety of the food quality.

We scheduled another service call and the tech replaced the main board with a newer version than the one previously installed. Apparently there had been some upgrades on the boards since the last one was installed. He also replaced the thermistors (the two sensors that detect the temp in the food compartment) with new ones. This resulted in the freezer temps improving but not the food side.

We scheduled another service call and the tech spent a lot of time with the factory rep on the phone. They scheduled another visit and this time they had all of the parts for both the interior of the freezer and food compartment mailed to us for the tech to replace. This service call was placed a few days before our year warranty was due to expire and the tech and factory rep both agreed that a Letter or Commitment? was in order since the issue was not resolved and the warranty was about to expire. The tech came back out after the parts arrived and replaced everything inside and changed both thermistors again.

We received the Letter of Commitment which extended the warranty until January of 2009 and also stated if the problem was not resolved to our satisfaction we could either schedule another service call or get a replacement unit at our discretion.

The temperature problems were not resolved so I called to ask for a replacement unit. I was informed that a tech had to come out to verify that the problem still existed so we scheduled the appointment.

The day he arrived I informed him the only reason he was here was to verity the problem so we could get a new unit. He was surprised at that and after verifying that the temperatures were still wrong asked to see the letter I had received. He called his office and I was given the option of replacing with a comparable unit, upgrading and paying the difference between the models or getting a different model of similar cost.

In all, we had at least 7 service calls over the span of a year.

Something that has really been bothering me and I wish someone could give me an answer on is this: during one of the service calls (I cant remember which one it was) I noticed something interesting on the service techs computer. Im a computer programmer and had been a weapons technician on a submarine when I was in the Navy so I know what I am seeing when I look at a diagnostic screen. There was an indicator for the temperature set by the owner and a different temperature called the target? temp. I asked the tech what the difference was between the two numbers. I was informed that the temperature set by the owner was just an indicator for the owners benefit, the actual temperature the unit was going to try and get to was the Target Temperature which was based on what the customer chose.

The user setting in the freezer was zero and the target temp was nine degrees, so there is always a nine degree difference between what the user selects and what the unit attempts to get to. I asked why the difference and was told thats how they get the energy star rating by reducing how much the unit has to work to get to the desired temperature.?

My wife is really annoyed about this. Her feeling and that of some friends we described this too is if GE is intentionally lying to the customer by saying you can set the temp to zero and intentionally preventing the unit from doing that, then that is fraud on GEs part. I asked two different service techs if it is possible through the use of the diagnostic tool if it was possible to configure the unit to make the target temp match what is set by the owner and was told no, it was not possible to do that. The target temp is set at the factory and the techs cant change it.

I have a friend who has a top of the line GE with similar control panel and he indicated that the temps on his unit match exactly with the panel indicators. I mentioned that to one of the service techs and he said that is because it is a better unit than the one I have.

The main consequence from this situation is time lost from work to be available for the technician and the frustration at having to go through all these problems. We purchased this GE because our old refrigerator was a GE that we bought USED in 1990 and was most likely 10 years old when we bought it. We thought from that experience that GE was a quality product, but see that there is no quality at all in the products they produce now. We would really like to get our money back and purchase something different, but I know that is not going to happen. We will have to take a replacement unit and hope we dont continue to have problems in the future. I can assure GE that we WILL NOT BUY GE PRODUCTS IN THE FUTURE!

That seemed to make it better, but when we moved the refirgerator to clean under it last year, we noticed water damage on the baseboard from some pan that you can't get to overflowing. It's part of this frost-free problem. Now, here it is July 2008, and the refrigerator is TOO WARM and the freezer gets too cold. I looked online and found some info on what it could be. My boyfriend went into the freezer, took the panel off in the back and the coils are all frosted over! We have had to take a blow dryer and melt it two times...in the past 3 weeks.

I will NEVER ever buy GE again because of this! I've lost lots of food and my NF milk keeps spoiling..Wah! A refrigerator should last longer than this. My parent's have a washer/dryer that is 25 years old from Maytag and they have never had a service issue. GE- you should be ashamed of yourself!

$400 in food and now, I'm so fed up with dealing with the problems with this refrigerator that I will have to go buy a new one.

The problem is, today when the person who lives in the home returned, all the food in his freezer had been left out in the sink since Monday, 21st and today is Friday 25th, can you imagine the smell!!! needless to say the loss monetary amount in meats and frozen foods! Mr. S, as I am sure your records will show, is a very good customer and I am trusting you will do the right thing by the person who lives in this home in helping him replace the food lost, cleanup and inconveniece that he is at this time experiencing and having to deal with because of this incident. I look forward to hearing back from you concerning this matter.

200.00 at least in frozen meats, seafood,etc. Cost for extra cleanup supplies and air freshner/filtering products. Inconvenience of 103 degree temperature and the windows have to be opened and home aired out because it smells like something died inside home.

i spoke to their costumer service department which took complaint and transfered me to their Consumer Relations department stated that they were the ones which handle these disputes. Representative at this end did not know how to answer reason why tech did not check appliance and just assumed that it was the motherboard causing problem and just simply apologized and stated all they can do is reschedule service call for the 17th. I then had to take the day off of work and when technician arrived he stated that it was the thermostat that wa faulty and he needed to order part and would need to come back out and soonest that that could be done would be the 22nd.

I again called Consumer Relations to see if they can have somone out sooner than that because I have small children at home who have had nothing to eat at home because off refrigerator not working. Rep stated that they could not have anyone out sooner because parts needed to be ordered and it will not get here till Monday. Parts arrived on Saturday morining and I called again to request service call for Monday and again all they simply stated was that they will pu in a call to tech and see if that was possible I never heard back from them on Monday evening I called to check on cervice call for the next day and it was confirmed for between 8 and 12. at 12:30 when service guy had not arived I called again to find out why he had not arrived and again just received an apology that he was running late at another call. When srvice tech arrived he replaced part and stated that he set it at high and refrigerator would shortly start working. it did not.

Again I called Consumer Relations and explained my greeviences and how this was costing me time and money and again only received and apology and that they would reschdule for tech to come back tommorrow. I again took another day off of work and service tech never showed. When calling Consumer Relations department I again received another one of their famous apologies and that they will reschdule for tommorrow.

At this point I have lost over 1600 dollars worth of pay from my employment not to mention how upset my employer is at yet another day I will have to take off of work. and at no point in time does any of the supervisor I have spoken to made as much of an attempt to appeace my frustrations and either re-imburse me for monies spend to them or to try to schedule someone around my schedule or as late as possiple so that I dont have to miss another day of work they just simply state "I do apologize for any inconvenience, but all we can do is reschdule". I am at a loss of how they have handled or rather not handled this dispute specially when it has come down to their technician just simply not showing up.

as a result of this I and my husband have both missed days of work not to mention money spent on eating out because we can not keep any food in the house for our children. And I have gotten driven to a point where I want to physically go to their office and demand attention. I am exhausted and at my ends with this matter.

After 2 visits to my home and countless telephone calls,they installed a new compressor that did not work. The company that did the work Metro factory Service would make appointments and not show up or return my calls. To get rid of me they told GE my refrigerator had rust and corrosion in tha back of the refrigerator and could no be fixed. This was a lie documented by previous authorized GE technicians who saw no evidence of rust or corrosion, my icemaker never leaked nor have I ever had a flood situation in my home. Metro Factory Service created this story since they could not get paid for a new claim by GE. GE refused to send another tech to give a 2nd opinion. At this point I want no further dealings with GE, I would like to receive cost of my refrigerator and payment for the balance of my unused extended warranty.

We have a 4 month old kid and two adults living in the house; if there were teen age kids living I would have understood some one leaving the door open. The tech is telling us some thing and writing something else on the records something else, there is no way I can control that as the tech coming out tells us that he has no idea why the unit is doing what it is doing and then writing on his notes something else.

I still have approx 2 years of contract left on the maintenance and I have no intentions of getting the unit replaced with any wrong intentions specially when the unit is only 2 years old and I have 2 years of contract left. I have a full time job and a family and this issue has already taken a lot of time and toll on me on a continuous basis and would appreciate if some one look into this and fix my problem once and for all.

LOSS OF WORK DAYS LOSS OF MOTHERS MILK FOR THE BABY FOOD ON REGULAR BASIS AND WE HAVE TO BUY CE AND STORE IT

when I called GE they wanted me to pay for the service call even though their service call was to confirm the ver problem I was describing! Because I missed the deadline, I was told that I will have to pay for the new doors that cost about $500.00 or buy a new GE refrigerator and they would give $400.00 towards the new unit. Like I would like another Ge product in my house. From the complaints I have seen, it seems GE is having a lot of problems with thier appliances and someone needs to look out for us consumers.

Because of the problem I have since replaced the ice box thinking the problem was the ice box. Apparently, that is not the problem. Because of teh moisture my regerigerator has started rusting on the outside and inside. The ice dispenser does not work. I have to clean the ice area everyday because the ice builds up and it becomes hard to open the door. As soon as you open the door, the ice falls out!

July, refrigerator/freezer pops and sounds like a card in the spokes for about an hour. Freezer heats up, etc. I schedule another visit. Stay home from work for the scheduled 8-12 window. 11:30, a computer calls advising he may be up to two hours late. I stay until 1:25, leave for fifteen minutes to take son to a nearby appointment. When I return at 1:40, a card noting "sorry we missed you" and advising he came at 1:30. I call at 1:40, am told he cannot come back, too late in the day. "Customer service" ("Mary") ends the call when I advise I cannot make an additional appointment and since he is only ten minutes away and I waited for 5.5 hours, we can resolve this asap.

I return the call to "Mary" who dissembles, saying I used profanity (not true) and "yelled at her" -- also not true. Hangs up again. I call Galvin and again request that they come and get the refrigerator and I will purchase another, different brand, even more expensive -- just get the lemon out I do not have the time to spend on refrigerator repairs. They need permission from GE to retrieve the faulty box. Loss of pay for 4 scheduled GE technician repairs, inconvenience, loss of food.

No refrigerator usage for 2 weeks. Unable to store anything inside the refrigerator, foods are spoiled. Over $300 worth of groceries are gone to waste because of this and in addition, we had to circums to ordering out every night which cost even more money.

I then called GE directly and GE serviceman came and said exactly the same thing. Didn't know what was causing it. I paid almost $100 for the service call and the next day its still leaking.

Water on my brand new wood floors every other day.

Just a royal pain to have to listen to the noise all the time. We were told that the mother board? may need to be replaced at a cost of over $300!

Lots of time defrosting, educting ourselves about fridge, lost money and time in food waste and defrosting, this is very disappointing and wears on you.

No one called and no one showed up. I had thrown out and entire refrigerator and freezer of food 2x's at this point. Totaling over $200.00 each time. July 10th they told us they are searching for the part (mind you it's totally broken still and unusable)and they would have an answer in 24 hours whether they have it or not- spoke with Tanisha. I called 26 hours later and spoke with Quanita, she said they needed 3-4 business days to search for part (which would bring me into another week)I told her it was unacceptable at this point. Spoke with Serena a supervisor and was told that they could give me a comparable replacement. After a thorough search on their part they said there was nothing comparable and offered approx 1,500 for it. I paid approx 1,900 with tax and service contract.

We did some research and a local retailer has 80 in their warehouse of that exact model, we called GE and they said it has to come from them. They researched it and said they have 240 of that model in Louisville and they will replace it for us. Great- Done deal! Then they called back and reneged and said that they can't ship from Louisville to Baltimore to NY (where I am located) they can only ship out of Baltimore and they don't have any in Baltimore.

So a month later without a refrigerator, take out for nearly every meal, and I have 2 kids I am told basically that I have to eat the difference which in my estimate comes to over $300.00 which does not include the $400.00 that I have had to throw away in food (approx $200.00 2x's) I am so disgusted in GE and how this was all handled and I will never buy another GE product. I do not agree with the amount of a refund and I am willing to take another exact refrigerator and they can do this, and they offered to and then they backed out.

economically I am out nearly 800.00

We are a family of 2 with occasional company so the unit was not abused in any way.....the unit is a piece of junk and is the last GE anything we purchase again.

2 service calls to date @ $100 each, circuit board replacement $269, door replacement $125 labor (no cost for doors)

This model was involved in a Class Action Civil Law Suit. We were given two options for resolution, which were $500 off a new unit or free door replacements. We opted for free door replacements and received them when promised at no charge to us. MAYBE this problem was resolved for 30 days, maybe.... I have called 800- and spoken with a Manager named JR Watts. I explained the problem to him and the issue has not been resolved. I asked for a replacement. He told me he could not replace the unit, as the law suit was closed. I explained to him the law suit is not closed for me, because the issue has not been resolved. He then told me the best he can do is give me a new GE refrigerator / freezer with a $400 discount.

Ok guys, let's get serious here. I am not going to be forced to spend $1000 +/- to resolve an issue that is your responsibility. I called again today asking one more time for resolution. I spoke w/Danielle. She offered only the same resolution to me that Mr Watts gave, which I told her is not acceptable. She then gave me the GE Appliance HQ address in Louisville KY and Mr Ray Graft's name. I am asking one more time for a replacement or equal value or a full refund as I do not feel I should be required to buy another GE product at this time. Next step, I will contact the BBB and / or local TV Stations as it is a mission of mine to have this made right at no cost to me.

New linoleum flooring has constant standing water on it around and underneath this unit because of melting ice running out of the freezer compartment. This too, will need to be fixed if damage is incurred.

G.E. dont answer to mine e-mails. Any suggestions?

My food loss cost me around $400.00 and no one at GE cust.service seemed wiling to help.They asked why I didn't buy the extended warranty for $186.50 for three years and my response was it's a brand new GE. It will last 20 years or so. So now I'm using my 17 year old Amana that's in the garage. Just like some other peaple who thought GE was a good brand. I WILL NEVER BUY ANOTHER GE PRODUCT AGAIN, AND I WILL TELL EVERYONE I KNOW TO DO THE SAME! PS, a good friend of mine had the same problem after only 13 months. one month to the day after he was out of warranty. His repair bill approx.$320.00

the machine cost $1250. the food cost of replacement approx. $400

I've lost mass food that I can't afford to replace and went weeks waiting for repairs. This took atol on my health.

I really don't think that even a new one at this juncture would be the answer. I think it is the design of the refrigerator. Nothing at this point would satisfy me except a complete refund because i am very dubious of this make and model refrigerator. I am very disgusted that i still owe $400 on a refrigerator that i despise. If it was guilded in gold i would not want it. I have put up with this since the day i bought it and everytime that i call GE they want to just mail me the broken parts. My warranty will be up in october and i want this resolved as soon as possible.

My husband will probably have a heart attack if he gets out ice one more time and it goes all over the floor!

Humidity control is nonexistent in this model, which means it should be controlled automatically. Unfortunately, during summer time shelves are constantly wet, and this moisture is getting inside in the food containers and spoils the food. Freezer door is leaking from under the water dispenser. When it happened in the beginning, the only way they could fix this problem was to change the whole door. We've got 5 or 6 doors because the model number was wrong?, it took over 2 months and heavy lifting of these doors to dump them, since GE did not want to pick them up (each door retails for $1100), and finally the door was replaced.

Now after 2 years it's leaking again. I've just called GE service dept to schedule another technician's visit, but don't have too much hope for it. I would like to know if other people experienced any of these problems and what was the outcome. Food spoilage

First they delivered the wrong one, had to wait 30 days for the right one, then they delivered the right one and the wrong one on the next day, nothing but trouble with this company from day one.

I'm out $1000 plus loss of food, missed days of work.

When we called for service we found out it was not on the contract. After speaking to multiple representatives and a supervisor, we were told that there would be a $99.95 trip fee but, if we had the repair done, the fee would be waived. The repair was completed yesterday and we called to get the fee of $99.95 reimbursed and we were told flatly that we did not qualify and that there was absolutely no recourse. The issue is that the part was under warranty as it was just replaced in January of 2007. The entire repair was $249.95 for a part that was under warranty. It is absurd to pay that kind of money for a faulty part.

I was offered a $100.00 refund if I bought a dorm refrigerator and I told them I can't use one it's too small. I was also offered $50.00 a week towards a rental but I told them that I don't have a place for it. Now we are coming into the fourth of July weekend and I still don't know for sure when it will be repaired. I could understand if this was an older refigerator not being able to get parts, but a one- year old machine there should be no problem unless there is a problem with poor quality parts then this machine should have been replaced with a new one.

Because of this I have to keep buying ice and I am forced to buy fresh food every day or every other day and not stock up on food or buy food that is on sale to freeze. Also from moving this machine so many times it marked up my new floor in a newly renovated kitchen.

lost food three times, now repaired three times 650 in food gone repair tech 3 times out to repair 80 x 3 =240, parts 300 so far. 900 cost of ge frig, 600 for a new kenmore refrig.

We didn't move into the new home until February 2008, so the unit was not used at all for three years and remained in new, pristine condition. Immediately after moving in, we heard a whining noise like a fan that would whirr and escalate in pitch then cycle down..constantly. We felt that it might be the nature of the sophistication of all the capabilities of this multi-function unit. Then, we noticed the light would dim as we pushed the light touch paddle in the dispenser to obtain water and ice. Today, the light dims when the dispenser paddle is touched but no ice or water is dispensed. I tried replacing the water filter in case the filter was clogged or had a sensor when it needed replacing that affected water dispensing. Of course, this had no effect. For all intents and purposes, this is a brand new unit with 5 months of use.

I am now faced with calling GE appliance repair, but after reading the posts on this site, and reviewing all the GE complaints, I am not hopeful. This is where customer service and product reliability has come today. GE understands that with every product it builds, there is an incidence rate (of problems, complaints). It chooses to ignore this percentage of owners of their product rather than underwrite better consumer support or resolve complaints. why should Americans continue to support GE by buying inferior products or its poor leadership (CEO Jeffrey Immelt).

I have also had a lot of food wasted constantly over the years due to the temperature dropping in the frig and the freezer. I can not safely feed my family knowing that the food has probably defrosted several times before I decide to cook it. One day the food will be frozen and the next it is soft. I have paid several GE Technicians to come out and address the issue and all they claim every time is that the condensor unit on top is dirty. (I have yet to see the amount of dirt it would take to make it stop working).

Several of the technicians have been rude and in one case I had to tell him very abruptly to get out of my house. Continuously, however, this problem remains. I have taken my cabinet completely off the wall and the removable cover of the condensor unit off the the refrigerator, permanently so that I can wipe the inside of the motor and copper lines etc. constantly.

The refrigerator is ugly with motor parts sticking out and everything and it still does the same thing. It doesn't work. I have to use another refrigerator in the garage now, because I do not trust this one. I spent thousands on it too.

In addition to this, the ice is always melting, there is water on the floor, and the interior wall of the unit that separates the frig from the freezer stays burning hot when you touch it and it has done this for years as well. GE has seen it and they won't take care of it. That is also dangerous for my children as well.

I went to a major appliance dealer in Hayward recently to order some other items not related to this, and when I spoke about it to them, they were appauled and gave me an 800 number to call, listed above. They heard my complaint and are sending someone over tomorrow to look at the issue. They were going to charge me again for the technician to come and I couldn't believe it. I threatened to report them to any and every bureau that would hear me and then they decided to wave the technician home visit fee.

They had also offered a pro-rated cost to replace my unit or they could see about the repair costs to repair it. I told them, that because they can see the history in their records that this was an on going issue that should have been addressed under warranty, and that what they were offering was not acceptable. I do not feel I should have to pay for this issue. They also tried to charge me approx.$1000 for interior parts that were under the lifetime warranty as well. I just want a good and safe refrigerator. I should get that!

JUne 2007. Food is not freezing again. Food is defrosting. Want a refund for the frige so I can buy another brand and was refused. Will not give me a new refridgerator or refund my money. Only a partial food recovery will be alloted for each instance.

So I lost $300 in April and possible $200 in June. That's $700 and I was offered $100.00 for food loss by thier insurance company. So that's $600 food loss that won't be recovered. The fridge cost $1000.00. How much money is this fridge gonna cost me in the long run?

I paid about $1800.00 for the refrigerator, as a closeout and was unable to return it. I could have done better at a swap meet.

Our refrig is only 6 years old and on another repair job. Appliances should last 10-15 years, we expected, but not ours. This is really frustrating and I feel there should be compensation for the problems we have had and are having AGAIN.

Loss of all food products 2 times $400+ cost of leaking on our floor that we repaired ourself due to cost inconvenience of the entire situation and cost of time spent dealing with GE about their product, several phone calls and different people every time you call.

later after an hour try to get more ice but only get a cube. How long does it take to fill bucket? 24 hours? is it just a matter of time before I can get a cup of ice? Was this a bad purchase idea?

After alot of research on the internet i discovered many people with this problem. I am thinking that aparently this mother board is a poor design and why should me or anyone else have to pay to have a new one put in every 2 years. I mean if the fridge was 5 years old ok fine ill pay for it but 1 1/2 years i need a new mother board. Plus we have to wait another 2 days for them to be back to instal the part. I will never ever buy another GE product again!

we lost food from beef to milk and many other frozen and fresh foods.

Food Spoiled and defrosted had to place in the trash for the 3rd time

The Ice Maker quit working in May of last year. We replaced it and in May of this year 2008, exactly one year later, it quit working again. The water in the door can still be used if we keep the ice maker turned on. If we turn the ice maker off. It leaks all over and starts flooding. I can't believe after researching on the internet how many people have the EXACT same problems with this refrigerator. I don't understand why this refrigerator has not been recalled. I wasted 1200.00. And I cannot afford a new refrigerator. I regret selling my old Kenmore for $20.00 to my neighbor who by the way is still using it with no problems.

Cost of two new Ice Makers Hundreds of Dollars maybe into the thousands in loss in food and beverages.

I asked what would happen if we didn't replace motherboard. He said it was a 50/50 chance our whole refrigerator would go down. After losing my food three years ago, I said Ok change the motherboard.

Two days later the ice started freezing together again. This time, i started to get large (6+ inches) of ice blocks in my ice bucket. I took the ice blocks out. A few days later it happened again. I called GE and they sent out a repairman. I requested a different tech to see if I would get another opinion. The second tech opened the freezer looked at it and stated we must have left the door open. I said we didn't and described the huge blocks of ice. He said since I didn't save the ice how it was, he could not tell me what was wrong. Of course I didn't save the ice, I didn't want broken pieces of plastic in my ice!

Again, he said we must have left the door open and said he didn't think anything was wrong with it. Something is wrong with the ice maker and defrost unit. As soon as the ice melts together again, I will be on the phone with GE consumer relations again. And I will save the blocks of ice. After going through this a few years ago, I know the numbers at GE to call and to be persistant.