GE Refrigerators Reviews

Terrible customer service experience. My four year old refrigerator broke down. It failed in such a way that the GE technician deemed it non repairable. Four years old and going to the scrap heap, not a very environmentally friendly product. Worse though, I’ve been waiting two weeks to get any sort of meaningful update on my complaint to GE and at this point have given up on any sort of resolution to my complaint. There has been no call back from my customer support agent, in spite of being told I’d get a follow up. The kicker today was when I called and was told I’d just been given an update three hours earlier, even though I hadn’t heard anything since last week.

Hated to replace my beloved 13 y/o white GE profile model which had issues eventually - but I LOVED it anyway! Considered paying $1700 to repair because I LOVED IT. Purchased Model # GFE26JGMW because there is no white in the GE Profile and the GE Cafe's white model has "blingy" gold trim handles. This fridge LOOKS GREAT but runs LOUDLY w/ a crunching noise. I was afraid it wouldn't last a month. Very limited shelf arrangement options. Had to struggle with both hands to collapse the "collapsible" shelf. Shelf rubs plastic on plastic screeches loudly and the front edges of the shelf are unaligned when pulled back in place. I had to finagle it to look like it should.

It wasn't long before we realized that our new fridge was not going to be suitable. The fridge seemed to on constantly and the noise from the unit, a high pitched hum was unbearable. We called a tech out and he said that was normal and nothing could be done. From a usability perspective the bottom freezer is incredibly small. Luckily our retailer Lowes/ Rona agreed to exchange it. We went with an LG counter depth and no noise issues whatsoever. It also has a larger capacity bottom freezer. We're aware of complaints about the compressors and hope that LG has addressed this issue. Nonetheless, we purchased an extended warranty.

We purchased a GE Fridge Model #PVD28BYNCFS in 2022. Starting in November 2023 we have had this unit repaired for the same issue 3 times. Nov-2023, Feb-2024, May-2024 and now it is experiencing the same issue. Each time it goes out we must unload into another available unit or ice chests and throw away what cannot be salvaged. Originally, I was advised that if they cannot fix the issue, they would replace the unit. We are now on the 4th time with the same issue in the last 8 months. GE is not willing to replace the unit. They claim I do not fall within the parameters of replacement. They want to service it again. Why, so it will last only 2 months so I can throw out food again and have to go through this same ordeal every 2 months!

My new $800 GE top-freezer refrigerator (Model No. GTS19KYNRFS) is so unbelievably noisy it can be heard 20 feet away, through walls. It is unusable in a living space. No repairs are possible or necessary, as it is the design of the refrigerator that is the problem. Although the refrigerator is still under warranty, GE will not replace it, because it is cooling adequately. When pressed for options, the smooth, experienced GE supervisor says she would sell it for $500 on Facebook marketplace or Craigslist. According to a Home Depot appliance manager, the most expensive GE model isn't as noisy. Good to know; however, the nine GE Appliances I just purchased will be the last money I give to this company. And, after my experience with five different GE "customer care" representatives and the GE supervisor, I'm sure they're absolutely devastated to lose my business.

I bought a new GE bottom freezer refrigerator and it started forming condensation inside in a few weeks. I have had three repairs on it and now it is worse. There is actually ice building up in the refrigerator section now! I have a repairman coming tomorrow again. I want it replaced. Horrible product, cheaply made, repairs are not working. I will never buy a GE product again.

I ordered a refrigerator from GE Appliance store online. The website said it was available in my area but the soonest delivery date was about two weeks away so I scheduled the soonest delivery date approximately two weeks later. The afternoon before the delivery I received an "email", not a call or text as I requested, that the refrigerator I ordered was back ordered. When I called and asked how long it would be they had no idea, but were hoping in another 2 weeks. How could the company that is producing and selling these not know sooner than the day before delivery, that it would become back ordered.

Our GE fridge is an expensive stainless ice-making, water-supplying, piece of junk. In two years of limited use, we have a winter home this is the third service call. You would figure for 2000$ it would be right. All they say is buy an expensive repair warranty to save you expenses. I am dumping everything thing GE that breaks like our dishwasher as well. Pure unreliable poorly operating junk in my experience and opinion. 2 years old I guess is ancient since China tofu dregs them?

We purchased a GE refrigerator/freezer in June of 2020. Two major problems with it. First the handle to the freezer fell off about 6 months ago. Secondly, now the ice cube machine no longer works. I grew up in the 1960s-1970s with Philco appliances. My dad managed W/D plant so we received a new Refrigerator/ freezer, W/D, Upright Freezer, color TV, and range every year. When my dad took another job in 1967 my parents purchased all of the appliances. Guess what? They finally replaced them after I graduated in 1978! They were built to last! Unlike today's that are designed to start failing after 4-6 years.

Purchased GE Profile 27-smart fingerprint resistant 4 door French-door refrigerator less than two years ago. Within a few months, the ice maker was not working (loud clicking noises where we have to use a blowdryer to defrost to make it work) and now the freezer stopped working. Service rep came out twice over past few weeks and still not fixed (something about a part not communicating/making a connection). After two service calls, we were just informed we have to unplug the refrigerator for 48 hours as the ice build-up is so bad that he cannot replace one of two parts. Warranty has come and gone. Don't know what recourse there is if it's not fixed but here we are. I thought spending over three thousand on a fridge would last more than two years. GE: never again.

Purchased the 27 cu. ft. French Door refrigerator (Model #GNE27JYMFS) from a Big Box store. 4 days after delivery, the freezer stopped working, and fridge wasn't cooling as expected. A GE repair specialist came out and determined that it needed freon. Apparently it isn't entirely uncommon for the factory to fill them inadequately. So, after another 4 days, the freezer stopped working again. A second visit by the same GE repair specialist yielded a "non repairable" designation. We were instructed to call their Customer Service line again to schedule a replacement. We were then told that the model was not in stock at the regional warehouse and would be almost 4 weeks before it would be available. And, we needed to call back 10 days out to "order" one.

To date I have had 6 service calls within 5 months of purchasing a GE refrigerator. The service technicians have been a circus. Each time another one shows up, they have no idea of the history of the problem. Customer relations is nothing but a robot spitting out circular comments that always lead back to yet another service appointment. I have now scheduled appointment number 7 to replace a part the last technician said should have been replaced on service call number one. They are a nightmare. Each time I schedule a service call I have to take off work, losing income, to wait in a 5 hour window. I have now lost more revenue Than the total cost of the refrigerator. I will never ever purchase another GE appliance.

GE COUNTER TOP FRIDGE - Do NOT buy, complete junk. Extremely loud has a buzzing noise that I can hear in my bedroom that keeps me up at night. I had a service guy come out five times to fix it only to be told by the supervisor of GE there is nothing they will do. The inside refrigerator shelves are very flimsy and of course it’s half the size of a regular refrigerator. I brought it to the highest level Manager, with no resolution. My biggest mistake was not checking these consumer affairs for I would not have bought one. I also have GE washer and dryer that are complete junk. I will never buy anything from GE again.

I'm approaching this from purely a factual standpoint. The facts in my situation speak for themselves - all my frustrations aside, this is absolutely the worst experience I've ever had with a fridge and a company. We purchased our GE Profile 27.9-cu ft Smart French Door Refrigerator with Ice Maker, water and Ice dispenser and Door within Door November 29th 2021. Nov 29th 2023 the fridge began to go out. The exact 2 year mark, this fridge was no longer functional. We attempted countless service visits from the store we purchased this fridge from and with each attempt, the fridge would fail in another way. The freezer was the first thing to go out and consistently the problem throughout the entire 3 month long journey to resolution. To this day, we still do not have a working fridge/freezer.

I've owned the refrigerator for almost 3 months. The refrigerator is very noisy. It often sounds like someone is running a power washer inside my kitchen. I've had service personnel out three times. The second time it was quieted down. Unfortunately the freezer lights no longer work. It appears that they're having difficulty with the LED board. So I'm looking forward to a fourth visit. Meanwhile the refrigerator is still very noisy. It keeps me up at night. Also makes it impossible to have company. I would never buy another general electric appliance again.

Purchased a GE Profile Refrigerator 16 months ago from Home Depot. Broke right before this past Thanksgiving. After 4 visits from an Assurant Tech and 7 weeks later, it is still not operational but maybe the 5th visit will do the trick! After reading the reviews on GE products on this site it appears we are far from alone. No more GE for us.

I have only written a couple reviews in my entire life and felt compelled to inform everyone I can of how bad a product and how terrible the Customer Service is at GE so that I can help others in preventing them from purchasing a GE Product and experiencing what we have experienced as a result of a terrible appliance. The GE GE Profile - 27.9 Cu. Ft. 4-Door French Door Smart Refrigerator with Door-In-Door - Stainless Steel is the Worst Appliance I have ever purchased and worst company I have ever had to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. I purchased the GE Profile 27.9 4 door refrigerator May 20, 2023 from Best Buy. This refrigerator went out beginning of August, 2023 (less than 3 months after purchase) and we lost over $200 of groceries.

I do not usually write negative reviews because I prefer to approach life with a positive outlook. However, as an interior designer, I feel it's important to warn others that GE Appliances' Cafe line is aesthetically pleasing but highly unreliable. Despite their one-year warranty covering service and parts, the frequency at which their appliances break down is unacceptable. One of my clients has been experiencing issues with their Cafe French Door Freezer for the past six months, despite it being less than a year old.

In May of 2020 GE Monogram Customer relations offered to replace my 42" Monogram refrigerator which had a multi year history of defrost and evaporation cycle problems. This included ice buildup on the freezer wall and ceiling surrounding the fan causing extreme howling noise, inability to maintain temperature and water leakage onto my Kitchen wood floors that resulted in significant damage to the wood floors and cabinet. After many attempts by GE Factory service to resolve the problem they offered to replace the refrigerator with a new model if I agreed to pay approx $6,500. I agreed believing my Monogram problems were over. Within months Sept 2021 the new refrigerator had identical problems as the old. Water leaked again onto my wood floors and the fan motor became loud. GE factory service came out, same technician who worked on the old unit. He checked various component concluded the door seal may have been the cause.

I purchased a GE (GFE28GYNGFS) fridge, before the 6 month mark, it stopped freezing, and it would not make ice. We had to wait an extensive amt of time for parts. Then after the CERTIFIED GE repair center fixed the freezer, the fridge part stopped cooling. The GE company sent out another tech, he "couldn't find anything wrong with it".. So they sent out ANOTHER tech. He said he fixed it, but it won't go below 47 degrees. Now we are out of our warranty period. GE refuses to fix or replace this fridge with a working one. I won't purchase another GE appliance again

After 3 years of purchase my fridge went bad, and after multiple attempts to fix no one was able to help. They honor warranty replacement on the fridge but my built model was discontinued so I was forced to pay for a new freezer. After 4 months they send me a fridge and a freezer and installer were unable to install correctly. Case managers are rude and apparently what you get on the phone is the highest ranking person. Liars and incompetent and they give you the run arounds like you are stupid.

Purchased GE Energy Star French Door Refrigerator in January. The storage in this refrigerator is awful, in addition, due how you need to store food and other refrigerated items it causes items to shift. A Pyrex dish that was on the top shelf when moved caused a shift of other items on the same same shelf. The dish fell forward and landed on the inner casing shelf for the french doors and created a gash. The quality of this product is cheap and it is not well made. Would not purchase or recommend.

Purchased the GE 21.9 Cu Ft/Top Freezer refrigerator on 8/1/23 and it was promptly delivered 8/5/23 by Home Depot. After 24 hours it seemed as though the freezer wasn't as cold as it should be, but with the hot August days we decided to give it another day. Unfortunately we missed the 48 hour window to report a problem and now it is "A Warranty Issue". Would not recommend.

Think hard before buying GE Monogram appliances. ‘GE Appliances' is no longer the well-respected GE brand. We only recently learned that GE’s appliance business unit was acquired by Haier in 2016. Perhaps the 1/5 BBB customer review rating should be a clear indication but read on for our experience. Our 4 yo GE Monogram side by side 48", counter depth, uber expensive (supposedly implying better quality and customer service), refrigerator stopped cooling in Feb 2023.

I purchased the GE Cafe Refrigerator on May 13th from Maruszczak Appliance in Schererville, IN. When it was unboxed at my home, the left door was poorly assembled, a cosmetic issue and a new door was ordered. As of July 11th, the door has not arrived. But the major issue is the refrigerator compartment temperature. Although set at 34 degrees F (the lowest setting) the compartment can only achieve 40 degrees F. On June 27th, a GE technician checked out the refrigerator and his report stated “Fresh food working as designed. No fault found”. GE’s own website shows a correct temperature for the refrigerator compartment to be between 35 and 38 degrees F. A technician is scheduled again for July 13th. The refrigerator must be replaced.

I’ve had nothing but issues since buying our GE refrigerator in April of '22. I’ve had a tech out 8 times!!!! No one will do anything and everyone is dragging their behinds. I will never buy GE again.

I’ve never experienced such poor customer service in my life. Tech has blown off appointment 3 times. I’ve waited 5 hours each time. Customer service could care less. I will never buy another GE in my life. They are the worst appliance company out there. Trust me don’t make the same mistake. Buy anything else. GE SUCKS!!!

Horrible service and product. Been dealing with them for over few months. They don’t care. I bought a gorgeous expensive monogram fridge. Had for a few months constantly breaking and not cooling, threw away 100s $ worth of food many times. They send technicians. They don’t fix the problem. They won’t replace it even though tech has been by me 5 diff times over last two months, literally spoke to so many agents. They do not care. I’m a mom and have no fridge for over a few days now, had to take off work to be here every time the technician comes. They have to order repair parts. Takes few days to come and spent numerous hours on the phone and emails trying to get someone to fix the fridge especially because I have warranty and it’s a brand new fridge. I would run so quick from this company and products. Soooo bad, horrible, waste of time product.

Do not order from GEappliances.com. There is no customer service. If you order the wrong part they charge to return it. If the part has issues they will charge to return it. If it takes too long for you to receive the part they charge to return it and at no point will they ever let you cancel an order, so you're just out on your money. Very disappointed.

I had the GE warranty service team at my house 7 times on a new monogram fridge and they were very disrespectful, rude and incompetent. Finally, on the seventh visit in 18 months, a new, excellent technician figured out the problem and ordered the parts but told me he was leaving GE because of “management issues”. GE then told me they “can’t install the parts” and their contract warranty provider (Superior) who GE sent me to told me they can’t install the parts GE ordered either because “they did not order them” and that is “not allowed under their contract with GE”. Unbeknownst to me, the prior incompetent GE techs before the last one had put my family on a “do not service list” after I had told them they were “incompetent” on the 6th visit. So we were in “no man’s land” with my repair after many months and a broken fridge and many additional calls to GE to help us to no avail.