GE Refrigerators Reviews

I have very rarely given a review, and will not typically provide a 3 star review. It is either excellent or poor. That being said, a GE refrigerator I bought 4 years ago for around $1500 must be the worst purchase I have ever made. It went out 2 months ago, and I had someone repair it for around $400, now it is not working again, and frosted up and fails to cool. Now the repairman wants $300 for a circuit board plus whatever labor is involved. What happened to a refrigerator that lasted a lifetime. 4 years? I am dumping it, before I waste any more money.

I had been a loyal GE Appliance purchaser. All of our kitchen appliances in our past two homes have been GE. Our first home was built in 2015 and all the GE appliances are still up and running. Our next house built in 2021 was also equipped with all GE kitchen appliances, but in just 4 years our GE refrigerator GFE28GYNFFS is unrepairable and needs to be replaced due to an unrepairable coolant leak. Working with GE Customer Care they will offer us a replacement for $1,648, while anyone can get the same model on Amazon for $1,775 plus delivery and taxes (so about a $200 discount).

I bought a GE Side by Side refrigerator with ice and water through the door. One of the first problems was the flimsy plastic bins would bind and very quickly the plastic broke. The bin was replaced with an equally poor quality one. Every bin eventually broke, in addition, the plastic rails holding the deli tray broke of their own accord and the drawer and its contents fell on the contents below, The water in the dispenser would work sporadically. Mostly off and sometimes on. The icemaker has had its share of problems but I fault the auger on the inside that is plastic and failed. It should be aluminum.

GE® ENERGY STAR® 27.7 Cu. Ft. Fingerprint Resistant French-Door Refrigerator. Model #:GFE28GYNFS. I waited 7 months to give my review to get real data and user experiences. This fridge replaced my slightly larger LG French door (with door in door feature) which I loved except it went through 2 compressors in 5-6 years and when the 2nd compressor gave out, I opted to replace with a different brand rather than repair. Pros: so far reliable, keeps temps cool, nice interior compartments. Roomy for my general purposes.

Icemaker stop working after 2 years. Don't know who to call that can repair. I thought a refrigerator bought should get years of use. Samsung is junk also. They are made cheaply. I do not recommend. Viv.

Understanding that machines can break I will focus this review on customer service. General Electric assured me three times that US appliance would be out to repair my refrigerator and that GE would cover it out of warranty. I have never had so many problems trying to get an appliance repaired neither general electric customer service nor US appliance service has been able to do anything and at this point, I cannot recommend GE appliances any further buy something else not GE.

I purchased a stainless steel GE bottom freezer French door refrigerator from Costco in 2022--Model GNE27JYMFS--and loved the design, fingerprint resistance, internal water dispenser, spaciousness and energy star rating. However in only 3 years, I have had to replace 2 plastic door bins, a slide-out shelf, the icemaker, bottom freezer drawer and fan motor.

Do not buy any GE product. They do not stand behind the integrity of their products, they know when they sell it it is not going to work. You will go through months and many different repair companies and it will never be fixed. They will lead you on till you get so upset. You just go buy something else and have your money for what you got from them and there is nothing you can do.

Worst fridge and worst customer service!!!! I paid a few thousand dollars for a brand new fridge and I got a loud broken fridge!! And the nerve of them not only didn’t they refund me or fix it, they told me I had to pay if parts were broken!!!! Real nerve!!! I’ve been dealing with them for a year, only caused me aggravation. I don’t know how they’re still in business!!! Horrible. I wish I can give zero stars!

Absolutely pathetic quality product. Like many other people have said, the appliance quits working in some capacity (in our case the fridge quit cooling) within a few weeks to a couple months after going out of warranty. Then, the company wants to charge MORE than local repair shops just to show up to do diagnostics on their own lemon product. We had a dishwasher do a similar thing, also made by GE. Do not buy this company's pathetically low quality goods.

Bought it in 2024, it freezes everything, even with the temp turned up to 40, t makes noise (loud), the motor had to be replaced, the rails for the freezer drawer had to be replaced, now, the freezer light won't come on and it starting to make the loud noise again after being replaced two day prior! Less than a yr old! I give it a 2 only because I like the ice maker.

Replaced our 11 year old GE fridge with a Café model almost two years ago. GE promised a special deal only available to repeat buyers. Price was nothing special, no great deal. The Café is supposed to be top of the line. From day one, right hand door seal was wrinkled, needed replacement. Freezer door would not stay shut. 3 service visits later, the whole lower slide mechanism was replaced. Door shelf brackets were discovered to be malformed. Entire door replaced. Ice maker often melts the ice just enough so that it won't dispense reliably. I just open it up and knock the ice cubes free of each other. Service people are respectful and prompt (parts can take a long time to arrive). But they don't make up for all my problems. Fortunately all were covered under the warranty. No additional problems over the past 3/4 year but now just waiting for the compressor to fail as I've heard from other people's reviews. Don't buy one.

In mid-year 2022, I did a complete kitchen remodel which included purchasing several GE Profile appliances one of which was a side by side refrigerator. In less than 3 years, I am having to replace the refrigerator due to the fact that the compressor has failed. This was confirmed upon inspection of a certified appliance technician and the cost to replace the compressor would be as much as replacing the refrigerator with a new unit. Given the facts that the refrigerator was one of GE's top of their line products and being only less than three years old I am very disappointed in the quality of the product. With that I am also concerned about the longevity of all of the other GE products I purchased.

I honestly wish I could give negative stars. Our refrigerator is out of warranty, but with that being said, it's only two years old. We started to smell a "chemical like" smell in the fridge and freezer. Then, the "small" was affecting the taste of our food. We had two different service people come to help who could not smell. They were not helpful. We cleaned out the fridge. Replaced the water filter. The smell and the taste in our food is back. When I called back to file a complaint, I could have another tech come out and pay for the service again or GE would only replace this fridge at a discounted rate for us. They are not concerned that this refrigerator could possibly make my family sick. The model number is GSS25GYPGCFS. Make it's a fluke, but you think a huge company like this would care more about if one of their appliances was making a family sick. Makes me sad.

Updated on 07/03/2025: This is an update on my review from June 14th. After filing a complaint with the BBB, GE agreed to replace the fridge and cancelled the 12th repair ticket. So the delivery guys said I had 7 days (verified by GE) to return it if it had issues. Right off the bat (next day) - fridge is at 55 degrees, freezer is 20-set at factory recommendations. Door pops open on this one also and it is so loud I had to turn the TV up in the other end of the house!. After contacting GE by email (case worker who has yet to respond to multiple emails) and phone and being told yes it could be returned, I contacted one of the repair people, who said to turn the temp ALL THE WAY UP. Well that got the temp to 43-45 - still too warm! - and the freezer to 10 - (still) 20 but as he said, that is not cooling correctly. It runs constantly.

I would not recommend purchasing a GE appliance. 1. In 2021 I purchased a high end Ge Cafe refrigerator/freezer CSB48WP2NS1. I paid $7,889.26 for a built-in style refrigerator/freezer that included installation. I had to pay an additional $175 to have adjustments made to my cabinets so that it would fit. The month after the warranty was up, the motor began running loud and after much complaining by me... The warranty was extended an additional 2 months and a service call was done which repaired this noisy issue. 2. In 2023 the icemaker was replaced to the tune of $371.89. 3. in 2025 the evaporator fan motor was replaced to the tune f $591.05

Purchased a new GE double door refrigerator, with bottom drawer freezer 19 months ago for over $2,000. Bottom freezer completely failed. Two different repair companies said they unable to repair due to completely closed system and to contact GE. GE's response was "out of warranty period - so tough s**t." Will never again buy another GE product and will be sure to inform everyone I know of my experience with GE.

I purchased GE ref French door and I’m so unhappy. The water dispenser was so noisy. It’s inside the ref and little drops of water coming so I decided to return and exchange to Samsung French refrigerator.

We purchased a GE refrigerator in January from Lowe's. Within the first 2 days we noticed it was not cooling correctly. Too late to return it to Lowe's. The refrigerator was too warm and humidity was 60% to 90%. The freezer was well below zero, down to negative 16, frost on the food and humidity 50 to 65% . Dairy and fruit was spoiling in the refrigerator in 3 days. Frozen food was covered in frost. GE replaced the refrigerator so we upgraded to a better model, GYE22GYNKFS. NOT GOOD either. This fridge is doing the same thing. Fridge temps range from 32 to 44 with humidity 40 to 90%. Moisture in our food containers, fruit is wrinkly after 3 days, bread is soggy and the paper milk cartons are squishy. The freezer temp ranges from 6 to negative 13 with humidity 50 to 65%. Our food is still spoiling in the refrigerator and freezer.

I purchased a GE Profile, top of the line. In two years had to replace because it wasn't cooling. Brought another, but not a Profile, because they were the only ones who had the size that would fit in the corner. Now it's making a loud noise that I had Sears come and take care of for over $600. The problem doesn't seem to be resolved, and I had issued with Sears with the home warranty that they would not comply with. Thought they had fixed it, but it's starting to make the noise again.

I bought my GE Refrigerator 11 months ago and it’s already not cooling. I called customer service and they seemed very nice but not very helpful. GE has no services in my area so they had to set me up with Titan Appliance and solutions which never answer the phone and then their voicemail is full 80% of the time so you cannot leave a message. Finally after 1 month of my fridge still out, they supposedly fixed it with a new compressor and it still doesn’t work. Titan doesn’t call back half the time and all GE does is tell me I’ll have to request a locating service to find another company to fix it and that can take another 24-48 hrs. This is ridiculous and they should have made more effort to make this right. This fridge is a lemon and should be replaced by GE with a new one or give me my money back so I can get a different brand. Also, initially the ice maker took 1 month to fix when it was brand new!!! Don’t buy a GE!!

Stay away. Purchased new in November 23. By November 24 had 8 service calls. Door gaskets were bad, replaced. Compressor over heating, replaced. Doors still not sealing, doors replaced. Water filters ordered from GE did not work. Now using the bypass filter and not filtering the water. Truly a horrible experience.

Brand new GE refrigerator double door bottom freezer. Upgrade kitchen. Got rid of a perfectly good fridge after 30 years and not one day of an issue to change the look of my kitchen. This refrigerator has cost me with over 3 visits from a company recommended by the manufacturer I bought it from. Poor service. Only 3 technician. Waiting days for repair. This fridge do not defrost!

We purchased a GE Profile fridge which was delivered on 12/27/24. On 1/20/25 the fridge quit cooling and working. Lowe's would do nothing and we began talking to GE customer service. They sent D3S to our home on 1/23/25. Dave with D3S told us the compressor was out and he recommended a replacement. GE would not replace and ordered a compressor. Dave with D3S came back to our home on 2/11/25 and while taking the unit apart discovered it's more than compressor. He thinks the evaporator is out. He said we could quote him. He didn't know if a new compressor and new evaporator would fix the problem. Contacted GE customer service. They still refused to replace.

I have never left a poor review for any business as I feel strongly that issues do happen. This situation is beyond my good nature to understand or accept. I purchased a new GE refrigerator in July of 2021. It was the second best in the GE line at the time of purchase. At a year and 2 months I had to replace the refrigerator fan motor assy which I did not complain about and just paid to have replaced. So here we are at 3 1/2 years old and my GE certified technician states that my unit is junk due to a sealed systems issue, he also informed me that the line is bent that would have been a production issue. I contact GE to see if there is anything they can do to help and also inform them of the bent line, with some hesitation they stated that they would give me 80-90% off the price of parts and I would be responsible for the labor of $900.

I purchased a GE refrigerator ($3500) in July 2024. Three months later I started having problems with the freezer compartment. As of today 01/16/24, after having repairs completed 2 weeks ago. Still having same problem. Compressor & other components replaced & still cannot use the freezer compartment. Numerous contacts with GE customer service, to no avail. Will never purchase another GE appliance. Sorriest customer service ever.

We have a dishwasher, microwave, stove, and refrigerator from G.E. that we bought as a package in 2021. Shortly after getting the appliances, our refrigerator went out. We had someone from Bodewell come out four times and “fix” it until we got a different person to come out and PD finally let us know they would have to replace it…

I would not recommend any GE appliances even to my worst enemy. GE is a piss poor company that does not care about quality or its customers. It shows that on GE rating score of 1.2. I purchase 2 Refrigerators, 1 Stove, 1 Microwave, 1 Dishwasher, 1 Landrey Washer and 1 Laundry Dryer at the same time 6 years ago. During the past 3 months the laundry washer and dishwasher needed to be replaced due to no parts available or just too costly to repair. Now one of my Refrigerators went out. I am no young kid starting out. I am 68 years old and have purchased these products before and had them last 15 + years before needing any maintenance of replacement.

It's been an absolute disappointment. G E. Customer Concern is non-existent and they fought us every step of the way. Not until we realized that refrigerant was leaking into our house and they came and added more refrigerant to continue the leak and we realized we had a HazMat situation did our retailer finally offer to replace it. G E. still denied it and then told us we didn't have a warranty. After 11 months and 2 replacements we switched to another brand.

We purchased our GE Profile side by side refrigerator only 5-years ago and after noticing the milk didn’t taste good, called a technician. So Need a new compressor so a new refrigerator will be bought.