GE Refrigerators

GE Refrigerators Reviews

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About GE Refrigerators

GE appliances come with a traditional warranty, but the company also offers extended coverage with Bodewell Care Protection Plans. Backed by Assurant, GE’s authorized provider of extended warranties, these plans cover parts and labor for appliance repairs after the manufacturer’s warranty expires. You can pick and choose which appliances or systems to cover.

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GE Refrigerators Reviews

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    Page 2 Reviews 10 - 40
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    Customer Service

    Reviewed June 27, 2024

    I ordered a refrigerator from GE Appliance store online. The website said it was available in my area but the soonest delivery date was about two weeks away so I scheduled the soonest delivery date approximately two weeks later. The afternoon before the delivery I received an "email", not a call or text as I requested, that the refrigerator I ordered was back ordered. When I called and asked how long it would be they had no idea, but were hoping in another 2 weeks. How could the company that is producing and selling these not know sooner than the day before delivery, that it would become back ordered.

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    Reliability

    Reviewed June 25, 2024

    Our GE fridge is an expensive stainless ice-making, water-supplying, piece of junk. In two years of limited use, we have a winter home this is the third service call. You would figure for 2000$ it would be right. All they say is buy an expensive repair warranty to save you expenses. I am dumping everything thing GE that breaks like our dishwasher as well. Pure unreliable poorly operating junk in my experience and opinion. 2 years old I guess is ancient since China tofu dregs them?

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    Reviewed June 23, 2024

    We purchased a GE refrigerator/freezer in June of 2020. Two major problems with it. First the handle to the freezer fell off about 6 months ago. Secondly, now the ice cube machine no longer works. I grew up in the 1960s-1970s with Philco appliances. My dad managed W/D plant so we received a new Refrigerator/ freezer, W/D, Upright Freezer, color TV, and range every year. When my dad took another job in 1967 my parents purchased all of the appliances. Guess what? They finally replaced them after I graduated in 1978! They were built to last! Unlike today's that are designed to start failing after 4-6 years.

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    Customer ServiceStaff

    Reviewed June 19, 2024

    Purchased GE Profile 27-smart fingerprint resistant 4 door French-door refrigerator less than two years ago. Within a few months, the ice maker was not working (loud clicking noises where we have to use a blowdryer to defrost to make it work) and now the freezer stopped working. Service rep came out twice over past few weeks and still not fixed (something about a part not communicating/making a connection). After two service calls, we were just informed we have to unplug the refrigerator for 48 hours as the ice build-up is so bad that he cannot replace one of two parts. Warranty has come and gone. Don't know what recourse there is if it's not fixed but here we are. I thought spending over three thousand on a fridge would last more than two years. GE: never again.

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    Customer Service

    Reviewed May 13, 2024

    Purchased the 27 cu. ft. French Door refrigerator (Model #GNE27JYMFS) from a Big Box store. 4 days after delivery, the freezer stopped working, and fridge wasn't cooling as expected. A GE repair specialist came out and determined that it needed freon. Apparently it isn't entirely uncommon for the factory to fill them inadequately. So, after another 4 days, the freezer stopped working again. A second visit by the same GE repair specialist yielded a "non repairable" designation. We were instructed to call their Customer Service line again to schedule a replacement. We were then told that the model was not in stock at the regional warehouse and would be almost 4 weeks before it would be available. And, we needed to call back 10 days out to "order" one.

    After a few days we called back to see if they could do better than that (second chances and all...). However, after spending yet another hour plus on the phone, we only learned that the new estimated availability was now another 5 days later. A "Customer Advocacy" supervisor spent a little time on the phone with me only to effectively tell me that this was the best they could do, take it or leave it. OR, I could take on the responsibility of contacting the retailer to see if they might have one in stock to do a "dealer credit" swap to get one to me sooner. This has only resulted in 4 more calls and still no resolution.

    I wish I could say I am shocked at how terrible the customer service has been with GE. Unfortunately, I guess this is what we should expect these days. Apparently, Haier isn't concerned about the repetitional damage they have inflicted upon a once proud, American appliance manufacturer's name given that they are a Chinese firm. I would only caution against dealing with GE appliances as they are not at all concerned with customer satisfaction (or quality products, apparently). And, God forbid you get one of their lemons (as I did). They will not go out of their way to make it right. They will expect you to do ALL of the work to get a working appliance - hope you have lots of time and don't mind doing a lot of work on their behalf. Also, I wouldn't get rid of that old fridge until you can confirm that your new one will actually work.

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    Customer ServicePricePunctuality & Speed

    Reviewed May 10, 2024

    To date I have had 6 service calls within 5 months of purchasing a GE refrigerator. The service technicians have been a circus. Each time another one shows up, they have no idea of the history of the problem. Customer relations is nothing but a robot spitting out circular comments that always lead back to yet another service appointment. I have now scheduled appointment number 7 to replace a part the last technician said should have been replaced on service call number one. They are a nightmare. Each time I schedule a service call I have to take off work, losing income, to wait in a 5 hour window. I have now lost more revenue Than the total cost of the refrigerator. I will never ever purchase another GE appliance.

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    Staff

    Reviewed April 17, 2024

    GE COUNTER TOP FRIDGE - Do NOT buy, complete junk. Extremely loud has a buzzing noise that I can hear in my bedroom that keeps me up at night. I had a service guy come out five times to fix it only to be told by the supervisor of GE there is nothing they will do. The inside refrigerator shelves are very flimsy and of course it’s half the size of a regular refrigerator. I brought it to the highest level Manager, with no resolution. My biggest mistake was not checking these consumer affairs for I would not have bought one. I also have GE washer and dryer that are complete junk. I will never buy anything from GE again.

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    Customer ServiceStaffReliability

    Reviewed March 6, 2024

    I'm approaching this from purely a factual standpoint. The facts in my situation speak for themselves - all my frustrations aside, this is absolutely the worst experience I've ever had with a fridge and a company. We purchased our GE Profile 27.9-cu ft Smart French Door Refrigerator with Ice Maker, water and Ice dispenser and Door within Door November 29th 2021. Nov 29th 2023 the fridge began to go out. The exact 2 year mark, this fridge was no longer functional. We attempted countless service visits from the store we purchased this fridge from and with each attempt, the fridge would fail in another way. The freezer was the first thing to go out and consistently the problem throughout the entire 3 month long journey to resolution. To this day, we still do not have a working fridge/freezer.

    After the company admitted this was something they could no longer fix, they reached out to GE. GE is absolutely the worst company to deal with - they do not care one bit about taking care of you. Their customer service department gives you the run around, puts even their own service techs on hold for over 25 mins before assisting them for 2 mins, and will not provide any reasonable solution other than making you jump through all of their hoops. We had one of the rudest techs visit our house and complain almost the entire time he was in my kitchen. I have been more than patient living out of coolers with ice, making countless trips to the store to buy a little at a time, and trying to remain calm with the company as they work through each of the issues.

    All in all, this is an unreliable fridge for the amount of money you're putting toward an appliance. The company highly recommends you purchase the extended warranty - my guess is they have no faith in their products. After order and shipping 9 parts to my house for the tech to repair, this was still a broken appliance. Wil never purchase another GE in my life.

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    Reviewed Feb. 24, 2024

    I've owned the refrigerator for almost 3 months. The refrigerator is very noisy. It often sounds like someone is running a power washer inside my kitchen. I've had service personnel out three times. The second time it was quieted down. Unfortunately the freezer lights no longer work. It appears that they're having difficulty with the LED board. So I'm looking forward to a fourth visit. Meanwhile the refrigerator is still very noisy. It keeps me up at night. Also makes it impossible to have company. I would never buy another general electric appliance again.

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    Punctuality & Speed

    Reviewed Jan. 10, 2024

    Purchased a GE Profile Refrigerator 16 months ago from Home Depot. Broke right before this past Thanksgiving. After 4 visits from an Assurant Tech and 7 weeks later, it is still not operational but maybe the 5th visit will do the trick! After reading the reviews on GE products on this site it appears we are far from alone. No more GE for us.

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    Customer ServiceStaff

    Reviewed Jan. 2, 2024

    I have only written a couple reviews in my entire life and felt compelled to inform everyone I can of how bad a product and how terrible the Customer Service is at GE so that I can help others in preventing them from purchasing a GE Product and experiencing what we have experienced as a result of a terrible appliance. The GE GE Profile - 27.9 Cu. Ft. 4-Door French Door Smart Refrigerator with Door-In-Door - Stainless Steel is the Worst Appliance I have ever purchased and worst company I have ever had to deal with for Customer service. I will NEVER buy another GE Product again based on the quality and the terrible customer service. I purchased the GE Profile 27.9 4 door refrigerator May 20, 2023 from Best Buy. This refrigerator went out beginning of August, 2023 (less than 3 months after purchase) and we lost over $200 of groceries.

    It was easy to schedule a service call, however the first tech misdiagnosed the problem. The second tech / service call showed up and couldn't make the repair due to the mis-diagnoses and wrong parts being shipped. A third service call was set up after we waited over a month for the parts, then he found the problem to be completely different and went to his shop to get different parts and soldering equipment. I spent hours on phone calls and waiting on technicians trying to get it repaired. The repair was finally completed Oct 10, 2023.

    Now December 12, 2023, the GE Refrigerator goes out again. Just spent another day waiting on a Technician on December 12, 2023, who now needs to come back January 5, 2024 after parts were ordered and delivered. Now I will have another wasted 1/2 - full day waiting on service to get my new refrigerator working again. I just spent another 1 hour and 6 minutes wasted on a phone call with another GE Customer Service person and told I need to wait on my repair - Meanwhile we still don't have a working refrigerator. All they want to do is send a small check to buy a mini fridge while we go through this again. I don't wish this on anybody and STRONGLY RECOMEND NOT BUYING ANY GE APPLIANCES based on the service and NOT standing behind their product.

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    Customer ServiceCoverageReliability

    Reviewed Dec. 15, 2023

    I do not usually write negative reviews because I prefer to approach life with a positive outlook. However, as an interior designer, I feel it's important to warn others that GE Appliances' Cafe line is aesthetically pleasing but highly unreliable. Despite their one-year warranty covering service and parts, the frequency at which their appliances break down is unacceptable. One of my clients has been experiencing issues with their Cafe French Door Freezer for the past six months, despite it being less than a year old.

    The freezer has defrosted multiple times, which has caused the ice maker and water dispenser to stop working. Every time a GE technician would come to diagnose the problem, they would order parts and return two weeks later to fix it. And then, within a month, the freezer would break down again. According to GE's policy, if an appliance has been fully serviced/repaired four times, it will be deemed non-repairable and replaced with a new unit. A full-service repair is when a technician conducts a diagnostic check and then repairs the appliance. However, in this case, GE has sent technicians to my client's home several times too many for those diagnostic checks and completed at least four required full-service calls, including replacing crucial parts like freezer freon.

    To provide some context, the freezer unit is less than a year old and has broken down for the fifth time after its fourth completed service repair by a GE technician just two weeks ago. When I scheduled the fourth repair for the end of November, the customer service representative extended our warranty for another nine months. She explained that given the rate of breakdowns, the freezer was likely to break again soon, so she wanted to ensure that we had no problems getting a full replacement when that happened.

    Unfortunately, now that the freezer has broken down for the fifth time in less than a year, GE has denied a replacement after dozens of calls and several hours on the phone with their service department and customer relations. This is unacceptable. GE Appliances must be held accountable for their lack of product reliability and customer service. If you are considering purchasing from GE, save yourself time and money. The Cafe appliance line may look good, but it's not worth it!

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    Customer ServiceStaff

    Reviewed Oct. 23, 2023

    In May of 2020 GE Monogram Customer relations offered to replace my 42" Monogram refrigerator which had a multi year history of defrost and evaporation cycle problems. This included ice buildup on the freezer wall and ceiling surrounding the fan causing extreme howling noise, inability to maintain temperature and water leakage onto my Kitchen wood floors that resulted in significant damage to the wood floors and cabinet. After many attempts by GE Factory service to resolve the problem they offered to replace the refrigerator with a new model if I agreed to pay approx $6,500. I agreed believing my Monogram problems were over. Within months Sept 2021 the new refrigerator had identical problems as the old. Water leaked again onto my wood floors and the fan motor became loud. GE factory service came out, same technician who worked on the old unit. He checked various component concluded the door seal may have been the cause.

    January 2023, (yep) water leakage release onto the wood floor. Fortunately we were home and were able to prevent floor damage. Same GE factory rep came out and indicated that this model defrost and evaporation system had a high frequency of failure but his solution would solve the problem by plugging the hose that allowed the water to exit the unit. There has been no leakage since January but we have frequent intermittent hauling coming from the fan which is a indication that there is ice build up around the fan.

    Since Sept this year a new GE factory service technician has attempted to resolve this issue. The previous technician had over 20 years experience. This technician joined GE approx one year ago and previously was a fire rescue medic. He made four attempts at resolving the problem ordering different parts only to find upon receipt that they were not for this model. He tried to receive guidance from GE engineering, their solution was to caulk two very small opening in the ceiling of the freezer fan compartment..

    Since January of 2021 GE Monogram customer relations has sent me two letters extending the warranty for this refrigerator through May of 2024 for this problem. If it was to reoccur it would be repaired at no cost to me. They have not billed for any of these service calls. The day following the last service call, I received a letter from GE Monogram customer relations stating that my 3year old Monogram was NON REPAIRABLE, but they would give me a special 7 day offer to purchase a new refrigerator for $4,816.04. It is very clear to me that this model has inherent design flaws in the defrost and evaporation system. In regard to their offer for replacement they need to HONOR their commitment of warranty, starting perhaps by sending out a more experienced service tech.

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    Punctuality & Speed

    Reviewed Sept. 29, 2023

    I purchased a GE (GFE28GYNGFS) fridge, before the 6 month mark, it stopped freezing, and it would not make ice. We had to wait an extensive amt of time for parts. Then after the CERTIFIED GE repair center fixed the freezer, the fridge part stopped cooling. The GE company sent out another tech, he "couldn't find anything wrong with it".. So they sent out ANOTHER tech. He said he fixed it, but it won't go below 47 degrees. Now we are out of our warranty period. GE refuses to fix or replace this fridge with a working one. I won't purchase another GE appliance again

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    Customer ServiceInstallation & SetupStaff

    Reviewed Sept. 13, 2023

    After 3 years of purchase my fridge went bad, and after multiple attempts to fix no one was able to help. They honor warranty replacement on the fridge but my built model was discontinued so I was forced to pay for a new freezer. After 4 months they send me a fridge and a freezer and installer were unable to install correctly. Case managers are rude and apparently what you get on the phone is the highest ranking person. Liars and incompetent and they give you the run arounds like you are stupid.

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    Reviewed Aug. 22, 2023

    Purchased GE Energy Star French Door Refrigerator in January. The storage in this refrigerator is awful, in addition, due how you need to store food and other refrigerated items it causes items to shift. A Pyrex dish that was on the top shelf when moved caused a shift of other items on the same same shelf. The dish fell forward and landed on the inner casing shelf for the french doors and created a gash. The quality of this product is cheap and it is not well made. Would not purchase or recommend.

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    Punctuality & Speed

    Reviewed Aug. 9, 2023

    Purchased the GE 21.9 Cu Ft/Top Freezer refrigerator on 8/1/23 and it was promptly delivered 8/5/23 by Home Depot. After 24 hours it seemed as though the freezer wasn't as cold as it should be, but with the hot August days we decided to give it another day. Unfortunately we missed the 48 hour window to report a problem and now it is "A Warranty Issue". Would not recommend.

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    Customer ServicePrice

    Reviewed July 13, 2023

    Think hard before buying GE Monogram appliances. ‘GE Appliances' is no longer the well-respected GE brand. We only recently learned that GE’s appliance business unit was acquired by Haier in 2016. Perhaps the 1/5 BBB customer review rating should be a clear indication but read on for our experience. Our 4 yo GE Monogram side by side 48", counter depth, uber expensive (supposedly implying better quality and customer service), refrigerator stopped cooling in Feb 2023.

    For 6 months Haier made multiple diagnostic visits and multiple repairs (including months of parts delays). First, they replaced the temperature probe, the drip tray with heater, and the temperature cutoff -- as assessed by their own diagnostics. The unit failed within a week. They returned to re-diagnose and then months later (after more parts were ordered) re-replaced the temperature cutoff (same part, now replaced twice) and replaced the motherboard. The unit failed again within a week.

    Then they came back on two separate instances to diagnose the unit again while being guided by their TAG team. During the second of these visits Haier diagnosed that a section of the 'red wire' (along the which much of the earlier repair work was conducted) is damaged. Haier claims that the section of red wire which is damaged is actually buried in the insulation. They haven’t provided an explanation for how the buried section of the red wire could have been damaged only after multiple diagnostic and repair visits. Not only is the buried red wire not accessible, but there is no reasonable explanation for how it perhaps could have been damaged except due to manipulating exposed sections of the red wire during repairs. Only Haier manipulated the unit since Feb 2023 and replaced multiple parts along the exposed sections of the red wire.

    Haier hasn’t provided any further technical explanations and because the buried section of red wire is inaccessible, Haier has deemed the unit unrepairable. In questioning their assessment and asking them to repair the supposedly buried red wire, Haier has pointed to technicians not being allowed to make such repairs. A 4 yo, $10,000 GE Monogram fridge, is now unrepairable. In an unhelpful written response from customer service Haier provides no explanation for our technical inquiry and instead says “regardless of how the unit was made to be non-repairable, the best thing we can offer for a unit outside of warranty is an age based discount into a new one.” As a result, Haier wants us to pay $5,000 to subsidize the cost of the replacement, claiming if we had the extended warranty, we wouldn’t incur the $5,000.

    We have described our technical concerns with Haier’s repair service in detail. We have received no technical explanations from customer service about damage to the buried red wire. What we did receive was an email minimizing our repair mess by saying "regardless of how the unit was made to be non-repairable....” Dealing with patronizing emails and a $5,000 bill just adds to the burn of dealing with 6 months of failed diagnostic and repair service which has now resulted in an unrepairable $10,000, 4 yo fridge. It only makes us further question Haier’s latest diagnosis of a damaged buried red wire.

    With no further information from Haier, the only plausible explanation we can come up with is that Haier damaged the exposed section of red wire during repairs, resulting in possible damage to the buried section of the red wire. As such, Haier should honor its repair warranty. Either fix the supposedly damaged buried red wire (which they say they won’t due to Haier repair restrictions) or pay in full for the replacement. Our original warranty, whether lapsed or standing, is completely irrelevant in this case.

    As of June 13, 2023, the latest response from Haier to our repeated technical inquiry about failure of buried section red wire is another templated reply from customer service: “I apologize for this situation, we do want to help in any way that we can. The best thing we can offer is a discount into a new unit.” This non-response only reinforces Haier’s avoidance to finding/admitting Haier’s repair mistakes. We are exploring what we do next.

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    Verified purchase

    Reviewed July 11, 2023

    I purchased the GE Cafe Refrigerator on May 13th from Maruszczak Appliance in Schererville, IN. When it was unboxed at my home, the left door was poorly assembled, a cosmetic issue and a new door was ordered. As of July 11th, the door has not arrived. But the major issue is the refrigerator compartment temperature. Although set at 34 degrees F (the lowest setting) the compartment can only achieve 40 degrees F. On June 27th, a GE technician checked out the refrigerator and his report stated “Fresh food working as designed. No fault found”. GE’s own website shows a correct temperature for the refrigerator compartment to be between 35 and 38 degrees F. A technician is scheduled again for July 13th. The refrigerator must be replaced.

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    Reviewed June 11, 2023

    I’ve had nothing but issues since buying our GE refrigerator in April of '22. I’ve had a tech out 8 times!!!! No one will do anything and everyone is dragging their behinds. I will never buy GE again.

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    Customer Service

    Reviewed May 27, 2023

    I’ve never experienced such poor customer service in my life. Tech has blown off appointment 3 times. I’ve waited 5 hours each time. Customer service could care less. I will never buy another GE in my life. They are the worst appliance company out there. Trust me don’t make the same mistake. Buy anything else. GE SUCKS!!!

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    Customer ServicePriceStaff

    Reviewed May 23, 2023

    Horrible service and product. Been dealing with them for over few months. They don’t care. I bought a gorgeous expensive monogram fridge. Had for a few months constantly breaking and not cooling, threw away 100s $ worth of food many times. They send technicians. They don’t fix the problem. They won’t replace it even though tech has been by me 5 diff times over last two months, literally spoke to so many agents. They do not care. I’m a mom and have no fridge for over a few days now, had to take off work to be here every time the technician comes. They have to order repair parts. Takes few days to come and spent numerous hours on the phone and emails trying to get someone to fix the fridge especially because I have warranty and it’s a brand new fridge. I would run so quick from this company and products. Soooo bad, horrible, waste of time product.

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    Customer ServicePrice

    Reviewed May 19, 2023

    Do not order from GEappliances.com. There is no customer service. If you order the wrong part they charge to return it. If the part has issues they will charge to return it. If it takes too long for you to receive the part they charge to return it and at no point will they ever let you cancel an order, so you're just out on your money. Very disappointed.

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    Customer ServiceInstallation & SetupContract & TermsPunctuality & SpeedStaff

    Reviewed May 18, 2023

    I had the GE warranty service team at my house 7 times on a new monogram fridge and they were very disrespectful, rude and incompetent. Finally, on the seventh visit in 18 months, a new, excellent technician figured out the problem and ordered the parts but told me he was leaving GE because of “management issues”. GE then told me they “can’t install the parts” and their contract warranty provider (Superior) who GE sent me to told me they can’t install the parts GE ordered either because “they did not order them” and that is “not allowed under their contract with GE”. Unbeknownst to me, the prior incompetent GE techs before the last one had put my family on a “do not service list” after I had told them they were “incompetent” on the 6th visit. So we were in “no man’s land” with my repair after many months and a broken fridge and many additional calls to GE to help us to no avail.

    We called Len’s who had helped us on an old sub zero fridge years ago and they quickly came out and installed the parts in 30 minutes with no attitude or fuss and were very competent and courteous. So the moral is: Never buy GE anything and never attempt to use their rude and incompetent service people unless you like to have lost 30+ hours to get sub-par, incompetent warranty service and lots of back and forth and rudeness to boot. Anyway, Len’s was our “knight in shining armor” and would not even accept a tip from us. Total class acts and very competent vs. the incompetent jerks at GE. Let this be a warning to all…Never experienced anything like this behavior in our lives and go with Len’s—true pros and good people. Thanks.

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    Customer Service

    Reviewed May 15, 2023

    My 13,000 dollar GE monogram has been serviced 7 times. I am in over 3k in repairs. Latest tech says 1100.00 for "icing repair kit". Defective product! One hour hold and no resolution from GE on phone.. RUN from GE!

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    Reviewed April 7, 2023

    The motherboard burned up rendering the refrigerator inoperative. There are burn marks where the damage occurred and could have caused a house fire. GE refuses to compensate us for our loss. This product is a fire hazard and needs to be recalled.

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    Customer ServicePriceStaff

    Reviewed Feb. 23, 2023

    My new french door refrigerator freezer motor sounded odd from the get-go, and completely stopped cooling 4 months after being placed in service. The refrigerator came with a standard Magnuson-Moss repair-or-replace warranty. Here's where things got ugly. I got onto a customer service do loop immediately on contacting GE, in that the website asked for my zip code and then said I need to call GE, and the customer service ARU would not do anything other than text me the website address. When I finally reached a person, she acknowledged my "urgent" (her word) situation and passed me to a customer "advocate," who turned out to be nothing but the first in a long line of recorded messages and unhelpful GE employees I reached after long, long, long waits on hold.

    This advocate advised that GE had no one to help me in my area (house is in a small town). I naively thought this meant they would have to locate a service provider and would actually do so, because honorable people and companies do what they say they will do, particularly when they say it in writing. Over the next two weeks and countless telephone calls (initiated by me), GE sending someone to the wrong address in the wrong town, GE advising me two different times of companies who would be handling the service call who had never heard from GE and who did not service GE appliances at all, GE finally admitted that it could not service my appliance and had no intention of trying or of replacing my appliance. So, two weeks wasted, with no refrigerator over the holiday season, and I was left with a dead refrigerator and to my own devices for solving the problem.

    It would have been possible to send a repair person from a nearby town, although that would have meant paying mileage, or to simply ship a new refrigerator, so the obvious conclusion is that GE does not honor its written warranties if it determines that to be inconvenient and expensive. I contacted GE executives directly and got the purchase price less delivery charges reimbursed. Do not do business with this company.

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    Customer Service

    Reviewed Feb. 18, 2023

    We bought a Ge refrigerator on 1/15/23. On 2/5/23 After buying 2 grand in groceries and medication the freezer stopped working. I called Ge and set up an appt. On 2/7/23 the techs first visit he performed an update and claimed it would start working. It didn't and everything else stopped working also. I text the tech and emailed customer service. They both told me a part had to be ordered and set up another service call for 2/16/23 1-5pm. Part came in on Sunday 2/12/23. On 2/16/23 at 3:56 after waiting 4 hours I learn by text the tech isn't coming (no call no show) because he isn't scheduled for us until 2/17/23 @ 1-5pm. I send him his own text along with customer service email of date and time telling him no you need to fix it today. He refused and blamed customer service for the mix up. On 2/17/23 the tech showed up 15 mins after 5pm. Was there for 12 mins unscrewed some screws and did a update.

    Claimed he installed new part and it will take 4 hours for the refrigerator to start cooling again. I asked to see the old part because he threw everything in my trash. As I made him explain the part to me and the part that went out I noticed it still looked brand new. The tech let me keep the part but advised I throw it away. Instead of trashing it I asked my husband to look at it. He seen the part and took the pan off the back of the refrigerator. We seen that the old part needed to be cut out and the new part soldered back in. He didn't do any cutting or soldering. All I heard was a drill, no smell of the solder, no cutting sounds. We then went onto YouTube to see the proper installation. Nope the tech didn't do any of that but lied in my face that he did. Right now I am done with Ge. I will never buy another product nor will I EVER recommend any of their products. I have my evidence receipts, texts, emails, videos, and pictures.

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    Reviewed Dec. 20, 2022

    We purchased our GE Refrigerator in June 2016. Since we purchased this refrigerator the water dispenser mechanism has broken twice. This will be our third water dispenser repair in only 6 years of ownership. Previously, we owned a Whirlpool refrigerator, and it lasted almost 26 years without any breakdowns, at the 26 year point we had to fix the icemaker. That should tell you loud and clear what not to buy. Of course, the purchase of the Whirlpool was in 1993 and it was probably not manufactured in China. Who knows but the cost of fixing the water dispenser mechanism that also controls the ice maker cost us 240.00 to repair 18 months ago for the GE fridge. I am furious. We recently purchased another home, and we bought all Whirlpool appliances. DO NOT BUY GE PRODUCTS.

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    Customer ServiceStaff

    Reviewed Oct. 13, 2022

    At first I was excited to get the fridge I wanted that had the 4 things I wanted in a fridge.. counter depth, ice maker, white and French Doors. Well, I was quickly DISAPPOINTED in BOTH the product AS WELL AS the customer support. There was an issue with the freezer not getting cold enough to freeze my ice cream and fruit as well as there were items, like salad in the drawers, freezing and being ruined. After 4 repair technician that came to “fix” the issue - the 1st one said, "It’s working fine" and "You’re just keeping the freezer door open too long."

    The 2nd one said the compressor was faulty or there wasn’t enough refrigerant in the system and will need to be replaced. (I didn’t want him to touch it because it’s a brand new refrigerator and I didn’t pay my hard earned $$$$ for a refurbished refrigerator). I called GE and the case manager told me that they cannot replace the refrigerator but have to repair it (even after I tried to convince her it’s a brand new fridge and I didn’t buy a refurbished fridge). She said that GE is responsible to repair it and only when it can’t be repaired they (GE) will replace it. At this point she said, "We (GE) can send another repair tech" who agreed with with the 2nd repair that the compressor needed to be replace.

    The repair tech called it in and his company would order the parts. 10 days later I called the GE case manager to find out what’s going on since I haven’t heard anything - I was told that she will know what parts to order by the end of the day (spoke to someone other than the case manager). Two weeks later I got a call from the “GE repair business” that the compressor came in but it was damaged and would have to reorder it. Well 3 weeks later I call them back and the person who answered the phone said that “we have all the parts” and can send out a technician in 5 days.

    When he came to “repair” the fridge he said, "It is working fine" and if I wanted to replace the compressor (which he “happened” to have one on hand) it would cost me $1300. He said he didn’t have any order to replace the compressor (so why the hell did he happen to have one, that took weeks to get after ordering, on hand). So after weeks of dealing with GE and the companies that they use I still have a refrigerator that's faulty. And the day after the last repair technician left, GE and their incompetent case manager closed the case without even reaching out to me. Don’t buy GE - crap products now and worse customer service..

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    GE Refrigerators Company Information

    Company Name:
    GE Service Contracts
    Company Type:
    Public
    Ticker Symbol:
    GE
    Country:
    United States
    Website:
    www.ge.com