Frontpoint Reviews

Everything has been great except that the alarm misfired once for no reason. That worries me a little.

We decided on FrontPoint due to the do-it-yourself setup. The configuration and setup of our system was quick and easy. There was no need to run wires or use tools to install the sensors. The sensors attach with simple double sided 3M mounting strips. The system is easy to use and easy to expand as needed. During our first year of service we were away at a wedding and received text notifications and a phone call from FrontPoint indicating the alarm was going off. I confirmed with Front Point that the fire department had been contacted due to a burst water main.

I am very satisfied with my alarm service. Customer service is the best that I have ever had to deal with.

I read a review about FrontPoint Security shortly after we had our house burglarized. I had no experience with alarm systems but after speaking with them I felt confident in the items we purchased and my ability to self install. My phone contact with FP staff was always met with professionalism & competence. The alarm system is just what I expected and I've never had any problems with the equipment. I especially enjoy using the smart phone app. There are times my daughter has left the house and forgot to set the alarm... I am able to set the alarm remotely. Great product and exceptional customer service.

Great App. As long as You KEEP up with password it is a great app. Service is great.

The setup was easy for a first time home owner. Help was there when needed. Prompt response to alarm triggers and plan on buying more motion detection! I am feeling super safe.

I am thoroughly pleased with the security system that I have acquired through Front Point. The easy install makes it a no brainer when choosing which security company to go with.

Easy to setup and great customer service. Would've given 5 stars if mobile access was standard.

When we received the system it was easy to setup. We had a couple of issues with the sensors not fitting in the door jam properly but we were able to make it work without much problem. Customer support has been helpful along the way. We had one false alarm recently and the monitoring center called all of our numbers in an expeditious manner and dispatched help appropriately.

I bought a new house last winter and have since added some new windows and doors. Did I need to have my security company come out and rewire my system for me? No! I did it for myself with ease and with automatic confirmation that it works. I also love that I can track my system easily from across the country, and that I can get automatic overrides when I want to set it but don't want to close all windows. Thanks Frontpoint!

We love the Frontpoint system. It was easy to install, it's easy to use, it's easy to maintain and it has convenient services (smartphone apps, web access). We feel safe with this system in our home and are glad we chose Frontpoint.

Especially early on customer support was right there all the way through the install. Any problems on my side were quickly explained and fixed. Front Point continues to support us only the way a good company would.

I'm pleased thus far with the service I've received from Front Point Security. The setup was very easy and quick. The app is a very useful tool which I use daily, only once did the app not work correctly but it was resolved in a timely manner. I've recommended Front Point Security to my family members in which they have also signed up for them because of my positive experience. I look forward to the continue service they provide.

Easy to order, easy to install and it WORKS. We made two mistakes by not disarming and within seconds we had a phone call to ask for our password information. Seconds, not minutes or part of an hour, minutes. Then we added glass breakage, which was recommended when we first bought the system but I thought I knew better. I was wrong. The Front Point customer service person was right. No big deal. Bought the two units, installed, called the 800, they confirmed they were set up and working and no additional monthly charge. We are very happy and satisfied Front Point customers.

I was so pleased with the video/alarm system that I use for my home that I ordered a second one for my rental property. As usual the customer sales representatives were friendly and informative and I received the system, exactly when promised.

From start to present I have had a great experience. I had an issue with mounting one of the sensors because of my door. They sent extra mounting pads for no charge. I did have to pay for shipping which is understandable but still cheaper than me picking it up myself.

I researched numerous alarm and monitoring solutions before selecting Frontpoint. My selection criteria were straightforward: it has to be cutting edge, it has to be inexpensive to own, and it has to be easily extended. I found all three in Frontpoint. Over the phone, they helped design a system that would meet my specific needs. They shipped the components in an attractive and effective package. I unpacked the system, read the instructions, and installed the thing myself in about an hour and a half. Since then, it's performed flawlessly. I recommend Frontpoint to all my friends.

My experience is exactly what you want from a company. Everyone has been exceptionally helpful and responsive. I highly recommend the service and the equipment has been flawless.

Since I first installed my Frontpoint system, I have been extremely happy with the service! I have had a couple of alarms and the monitoring was handled as promised.

We purchased a Villa in Florida in 2011. We stayed for a month and after we left, felt uneasy not having a security system. We contacted FrontPoint, and arranged for a security system to be shipped to a homeowner that lives in a nearby villa. We asked him to install the system for us since we were 1500 miles away. He said he was not very savvy with electronics but would do the best he could for an 86 old. He made one call to technical support and within a couple hours it was installed and working. In the two years since it has served us flawlessly and we truly feel better about our security while there or away. Thanks.

My house was damaged during the May 20th Moore Oklahoma tornado. Frontpoint called me when my unit stopped showing connectivity to see if there was anything they could do. The best customer service I have ever received and truly feel like they care.

Frontpoint security is reliable and affordable. The system has a low cost to get started and is mobile from home to home when moving. I have had almost no need for customer service, but the one instance I did, customer service was excellent and helpful. THANKS!!

From setup to the occasional customer service call FrontPoint has been excellent. Adding on pieces of equipment has been very easy and allowed us to expand our system at our pace.

I became a FPS customer last year because we could finally get a security system that doesn't rely on a land line (remember those?). From the beginning, talking and ordering the system was a pleasure and the representative was EXTREMELY nice and patient with all my questions. When the system arrived, it was VERY easy to set up. I got it all set up within 30 min and activated within no time with a patient and knowledgeable representative from FPS. Then when I was moving they walked me through the steps and even emailed me the forms I needed to file with my local sheriff's office. All I had to do was to sign them and mail them (I didn't even know they were required let alone where to look for them).

Best alarm company around. Never had any problems with my system. Customer service always have answer my question!

We had a sensor that wasn't working and we got quick and kind help to resolve the situation. We had a replacement sensor within 2 days which we really appreciated. Very good service.

The security system was so very easy to install. I was dreading the process but it only took us about 45 minutes to install. We had been broken into three times in the past and I was getting very anxious even though I'm not an anxious person. I think our signs have deterred anyone else from trying to get in and I finally feel completely safe in my own home. This is truly one of the best purchases I've ever made.

When I was searching for a new security system, I was wary of going the online route or using anyone other than my previous service or ADT. But after doing research, I decided to try FrontPoint. So far, I'm very glad we made the switch. The value of the product and service is outstanding. The mobile app and online access are excellent. Luckily, we have not had a real emergency, but one day we had spilled some oil in the oven and smoke went everywhere. The alarm went off. I quickly put in my code and we immediately got a call to see if everything was ok. So from that, I think the response is great.

I love the fact that the system was so easy to install and that I could do it myself. I chose Frontpoint because it consistently rated No 1 in all the reviews that I checked. I really appreciate that it is a wireless system as well. So far the customer service has been great, as well as the tech department. I have been able to get answers to any question that I had. I am totally satisfied.

So far so good. I had a really great experience choosing my devices and the installation was easy. I enjoy the app feature as well. Sometimes there are slight glitches, like the app saying a door is open when I know it is closed but these are very few and far between.

Working with Frontpoint has been very easy. They are very attentive and easy to work with. The installation was quick and very easy to do myself. Highly recommend!

I like the door and window sensor but have had a little trouble with the motion but all in all satisfied.

We love our FrontPoint security system. It was easy to install and the representatives were very helpful with helping me determine what sensors I needed and where to put them. The system is very easy to use and I love that I can arm/disarm my alarm system from my iPhone. FrontPoint allows you to set up email notifications that will alert you in the case of an event - arming reminders, tripped alarm, door left open, etc. You can also set up these emails to alert a family member close by! We love our FrontPoint system!

Having never owned a security system before, there are an overwhelming number of options out there for the consumer. Everyone thinks of certain names and hard wired systems of old. Not so anymore. FrontPoint offers users the flexibility to customize their security systems to the needs of the house. The sensors are easy to install, just peel and stick in the majority of cases. Then, one call to their phenomenal customer service team and you are all set! You can also add sensors if needed and you can potentially take them with you if you move! It really IS that easy! The best part is you can monitor, arm, and disarm your system from you computer, smartphone, or tablet. FrontPoint also offers reliable protection and great customer service that will answer any questions you have from set up and beyond. I really can't say enough good things about this system and the peace of mind it offers my family and me.

I'm happy with my purchase of Front Point's security system. I do not feel that they tried to over sell me, and I paid for what I needed. Customer service has been top notch, and I cannot ask for anything more.

I called Front Point and had an excellent experience with the representative who guided me through the process of setting up my service. He was right about the ease of set up and I have been quite satisfied with Front Point.

I've been using FrontPoint for about a year and a half. I chose it based on the great reviews I had read about it. FrontPoint has lived up to those great reviews. It was easy for me to install. I didn't need any help and I was able to install the whole system myself in less than an hour. Throughout the last year and a half, my wife and I have accidentally set the system off a couple of times. The alarm system has always worked perfectly and when the customer reps call, they are always polite and courteous. I highly recommend FrontPoint to anyone looking for a new security system.

When looking for a home security provider, you can receive no better service. The customer service provided is top of the line. I have called multiple times with questions regarding accounts payable to install inquiries and have had prompt and courteous service each time. Would recommend to anyone.

We have had this alarm system for 2 years. It was easy to set up and I feel safe at home. I enjoy being able to keep up with everything on my iPhone - I can set the alarm if I forget when I leave the house. When we are on vacation, I can check that our friends have fed the dogs and remembered to set the alarm when they left. When we have had a false alarm, the response time is very fast. And when we have had system issues (like the control panel needed a new battery), the customer service rep stayed on the phone and walked me through installing the new battery. Highly recommend!

Great experience. Feel that the price is fair. Keeps my wife safe and relaxed when I travel. Love the new pull off stickers.

I highly recommend FrontPoint. I began my service around two years ago and absolutely love this company. Ordering was easy and fast. I was a bit hesitant about the self installation, but it was very simple and I was completely finished in under an hour. I also love having the app on my Android phone. I can see exactly when my kids arrive home from school and reset the alarm all from my phone. It's rare that you can rate a company an 11 on a scale of 1 to 10, but FrontPoint is simply great!

So far I've interacted with FrontPoint customer service a couple of times. Each time they've been professional, courteous, and have solved my question quickly. I'd recommend them to others. I haven't had a break in to deal with yet and I hope I never do so I have no comments regarding how they handle that.

Have been very happy with my alarm system and how easy it is to configure and change the settings online. The customer service has been easy and very helpful when I had problems.

FrontPoint system is easy to install and use. Once installed, I can set my alarm from anywhere at all using my smartphone. I love this feature!

When we were looking for an alarm system, we wanted something that would really make me feel safe and in contact with help in case of emergency. I love the Apps for smartphones; I like that I can check it anytime now, and set up the alarm even far away from home. I really enjoy the e-mails that make me feel secure and in contact in case of emergency.

FrontPoint provides excellent service that is more affordable than many of the other big brands. They have been extremely flexible in changing contract length (from 1 to 3, to get a great discount). They support users buying their own components of the system (which saves lots of money), and provide direct help setting it up with the system! The monitoring service is reliable so far (1 false alarm, dealt with quickly). Finally, the control through Alarm.com app is hugely helpful! I wouldn't pick a different company.

I've had FrontPoint for almost a year now and couldn't be happier. Ease of use, mobile app, and customer service are top notch.

While I was skeptical as to statements of how easy system was to install... it was that easy. I bought the system for my daughter's new townhouse. The first day or two, I had questions concerning time needed to activate system, etc. and I found customer service to be very courteous and willing to take the time to answer all my questions. While my daughter was very reluctant to initially deal with a security system...she now loves it.

Perfect. I was asked how it all went in and if I had any problems. I had one sensor giving me issues and the rep worked with me until it was fixed. He did not give up on me. The new system gives us a peace of mind.

The system seems to work very good. My really only complaint would be that I continuously receive a low battery warning. I have sent several emails to customer service and as yet have received no response.

Being first time homeowners, one of the first on our checklist is to get a reliable security system. After reading testimonials and rave reviews about Frontpoint, we decided to give the 30-day trial a try and we couldn't be more pleased. We have a peace of mind ever since we installed the system. Furthermore, the customer service team have always been great and helpful. We would definitely recommend Frontpoint!

When I considered a security system for my new house, I contacted several companies via the internet. I soon found out that it was a very competitive market and involved a lot of high pressure sales methods. Front point Security was by far the most pleasant company to deal with. Their sales staff did not apply the high pressure tactics of other companies. They did a great job of explaining all of the details of a security system and what was important to consider, which I appreciated, since I had never had a security system before.

Great company so far, alarm went off once and they were on it!!!!

Easily set up. Alarm went off, company called to check on us before calling police. It was accidentally set off. Customer service was excellent. This system helps our family to be peaceful.

FrontPoint is a great company that truly cares about your safety. They promise to protect you and your family from virtually anything. You no longer have to worry about unwanted intruders with FrontPoint! FrontPoint makes contacting the police, ambulance, and fire department fast, pleasant, and easy. You can finally sleep safe at night! To top the cake, installation is easier than 1, 2, 3! It took me about five minutes to install and secure my home.

The person who set me up was helpful. I would like more options to be able to disable one or more sensors easily and still engage the system. Maybe I'm missing something since I do not have a personal smartphone and the app may allow that.

Our previous alarm company sold the monitoring portion to another company, then lost track of who they sold it to. So when we had a tech issue, they could not tell us who to call, even though we were paying for the service. FrontPoint, on the other hand does their own monitoring. Everything was done over the phone - they patiently walked me through the setup of the whole thing. Not having a service person install it feels more secure - no one in the home who could be "casing" it.

Easy to install and setup. I got it up and running in probably about 2 hours, most of which was spend fishing a power cable for the control panel. Excellent customer service!!!

So easy it's hard to describe. No issues with false alarms or system failures or problems. I've sold at least three systems through recommendations and they are happy too. Easy setup, great service, and a fair price.

This has been a fantastic company to work with. Very friendly, helpful staff. It was easy to install. I have been very happy with this system. They make it a pleasure to recommend them to others.

Great customer service. I don't drag my feet to talk to them! The equipment is a little cheap, the system works well and is decent for the price. I had issues with keeping the motion detectors up, they read a review I did and called me right away to help fix my problem, and they did. I have recommended this system to many people. I would recommended maybe upgrading the command unit. It is a little big, cheap looking, and awkward.

I am extremely happy with the service of this alarm system. I know I can call at anything for assistance and always get an answer. I was very doubtful about being capable of installing the system myself but with assistance, it was understandable and easy to install. I had a break-in before I had the system installed, and now I have a peace of mind knowing if I hit the panic button, I will get a phone call checking on my safety and situation. Thank you for providing me the opportunity to have your company safeguard my home and ensure my safety.

Pros: At the time I signed up with FrontPoint, I wanted the cellular monitoring. I was happy with the initial setup and did my own installation because it was super simple. I have been pleased with the very quick response time when I had a couple issues. They are very courteous. I love the smartphone app, how I can see my history, and assign codes to other users and monitor who is coming and going. I have had excellent experiences with the customer service sector.

FrontPoint repaired all my defective door chimes and system has been working good.

Easy to order, install, expand, and use. Great customer support. All the features of the other companies without the sketchy salesmen.

We have been Frontpoint customers for over 2 years now and have had zero problems with our system. It has operated flawlessly and is well worth the value we paid for the system. The addition of our Alarm.com app on our smartphone has only made the system more convenient. We highly recommend Frontpoint security for both residential and commercial use.

Ease of installation, I would rate 5 star. As to how it works, Monthly cost, and I would rate at 5 star. Monthly charge and terms of contract, I would rate 1 star when compared to SimpliSafe.

We have had a few instances where our alarm went off in error. The agent contacted us right away and canceled the call to the authorities. Customer service is great!

I would highly recommend! The best feature is being able to set and turn off the alarm via my phone. If I leave the house and forget to set the alarm, I can literally set it within minutes. I can also see the history of when each room/door is activated. Very happy with this system!

I love my Front Point security alarm system. I use the mobile app with it and a wireless camera that I can view from my phone to check on the dog when I'm away. Plus it's just a different feeling when you go to bed and set the stay alarm. Peace of mind!! The setup is super easy and I love how easy it is to add sensors and motion detectors as you go.

Excellent system; friendly and helpful Customer Service. This system installed in a second home in a rural location, so email notifications of activity have been very helpful.

Our dog frequently sets off our alarm. Therefore, we have a lot of communication with the Frontpoint team. Once I get a text that there is a pending alarm, I get a call very quickly afterward from a Frontpoint team member and they are always friendly, kind and professional. The ability to monitor your system through an application on a cell phone is invaluable, and being able to change settings is also extremely helpful. Very happy with our service!

Great experience in dealing with Frontpoint. I was a bit afraid of self-installation, but it was a breeze. The instructions were excellent and I had no problems setting the entire system up.

I am very pleased with my FrontPoint system!! I have been a customer for almost a year now and I would highly recommend them to anyone considering a home security system. Quality, value and excellent customer service make FrontPoint the best choice in home security!!

Top notch service, a bit on the expensive side, but you are getting the best service.

Great product with great customer service. Installation and use of the system is extremely easy. Lots of accessories and fair pricing.

I have had the best experiences with my system. It has excellent monitoring services and on several occasions we have turned off our alarm from several states away for workers to get emergency access to our house. We were also able to monitor areas of our house when the workers were present. We were able to tell when our front door was accidentally left open by a worker, as well as access to an area of the house where they should not have been going. A quick phone call to the company and our peace of mind was restored when the front door was closed (and remained closed) while they were working. It is worth every penny. And, thankfully, it sets up in minutes.

My setup experience was excellent. The live person on the line helped walk me through installation, testing to ensure connection, and the overall setup of the alarm system. Since that time, I have been very happy with the ability to monitor activities through my smartphone, etc. Not only will I be notified of any issues, but I can also see an activity log of entries and exits. So far, the pricing has also been comparable. I have been generally happy with Frontpoint and would recommend it.

I am beyond happy with my system but what really has stood out to me is the AMAZING customer service!

Our power went out and the backup battery failed. I was really upset about this as we needed security the most at that time. After calling the service line they apologized and sent out a new battery immediately.

I compared services and rates between a few companies and decided to try FrontPoint. The initial customer service was great as has been any follow up that I've needed. The setup was easy, although it did require a little assistance due to our location, as is the use of the system. I have been very happy with the experience and would highly recommend FrontPoint.

I was very impressed with how clear the directions were, and how easy it was for me to select and install the security system. I especially like the IOS apps to arm and monitor the security system.

The app has a very limited set of things that it does currently. We should have more user profile update controls including setting up chimes etc possible through the app. At present we need to go to the website to do it.

I would HIGHLY recommend Front Point as the most convenient and effective home security alarm system. It was easy to set-up, the customer service agents are really helpful and I haven't had any issues. I believe they are reasonably priced as well. We did accidentally set off the alarm once and they called within a couple minutes just to make sure everything was ok. I really appreciated it! I definitely feel safe in my home and sleep well at night. Thank you Front Point! :)

Customer service is excellent! I really like the wireless feature and that system remains on/armed during a power outage. Easy set up and ease of use. This alarm gives me peace of mind. I've even referred it to a friend.

Best decision I ever made for security of my home and property. FrontPoint has always been available whether it be for general questions, installation and layout, product information, and most importantly, security. Their response time is so quick that if we make a mistake, I have received a call or text before I am more than 100 yards away from the house. I have recommended them to many others. Set-up and activation was extremely easy. They were also able to work a solutions around my dogs. Could not be happier or more secure.

Recently I had a problem with one camera not taking a movie on cue. The tech support guy talked thru several options then opted to remote in. He updated the firmware on the camera and even the one that was okay. Always fast courteous responses to alarms. Best in the business.

I moved into my new home in January. My wife wanted an alarm system so I did a lot of research on security companies. I found FrontPoint and haven't looked back. The customer service and the equipment are incredibly reliable and we both feel very safe using this system. Being able to secure my house on my phone or computer is also a feature I love. I recommend this company to everyone I know. I've referred multiple people and will continue to. Keep doing what you're doing, FrontPoint.

Great system. Love the ability to monitor from my iPhone.

We recently moved into a two-story home with our 3-year-old son and 12-year-old daughter. We received offers from many alarm companies but decided to use Front Point because of their great customer service. Their staff is courteous and very professional. They provided us with all necessary information to make an informed decision about what system was right for us and did not try to sell us more than we needed. When we determined our glass break sensors were not for us after we received them, Front Point exchanged them with ease. No Hassle and free shipping. I was impressed! We have had one alarm scare since we have had the system and the Front Point team responded immediately by sending updates using the app and calling right away! I am a FrontPoint customer who loves the service and recommend it to everyone I meet!

I'd like to say I had a positive experience with Front Point Security after a home burglary, but thankfully, I have not experienced a burglary or break in. I think the Front Point signs alone are a deterrent! What I have experienced is a high level of customer care and patience as well as a sense of security in the system that is unmatched. I truly feel safe leaving for a 10-day vacation because I trust the Front Point Security system will accurately detect a break in, and I know that the customer service representatives will put myself and my safety first to resolve the issue.

I love my FrontPoint Security System. I had recently taken a cruise for a week. Which left my home empty while I was away since I live alone. I had gotten a text message that my front door was opened. Before I could react, a call came in from Front Point, letting me know what was happening at my house. The operator had made it possible for me to talk to the police at my home. They were able to find the problem and secure my home until I came home from my cruise. Thanks FrontPoint for your quick response.

FrontPoint has been wonderful and provides peace of mind.

I decided to buy a system from you after my home was burglarized the second time. I researched online and based on the reviews I chose FrontPoint Security. You have the best customer service. While I was out one day the glass alarm was set off and Police officers came to my home and left me a notice. I called FrontPoint Security and was told about the alarm. I realized someone had tried to enter and were dissuaded after setting off the alarm. FrontPoint lead me through a system check to make sure it was a real alarm and not a malfunction. The woman on the phone was patient, courteous and even mailed me some adhesive strips when I told her that one of my motion detectors needed new adhesive strips. I'm very happy over our association and I'm considering adding video to my system.

I have been very happy with FrontPoint. In addition to the typical services offered by companies such as ADT, FrontPoint also offers additional services such as messaging capability for alarm events at no extra charge.

Initial setup very easy over the phone... Was pleasantly surprised. Technicians and service reps very helpful, pleasant and informative every interaction so far. Thank you!

It was a little difficult to find plans and options on FrontPoint website and confusing that app is Alarm.com not FrontPoint. However install was super easy, customer service was very helpful, online settings/notifications are great too. Overall very happy with product/service.

FrontPoint Security systems are easy to set up and use. We received text messages and calls from a remote monitor every time an alarm is triggered so we know it works. I love the web-based interface that lets you modify account settings and view your real-time surveillance footage from anywhere - even on a mobile device! Being able to turn the alarm on and off remotely is great when you have guests or when you forget to set the alarm before you leave the home. FrontPoint Security has given us peace of mind at a bargain price and a level of user control that bigger alarm companies haven't beaten.

We ordered an alarm from FrontPoint a year and a half or so ago. I decided to go with them because their system offered a feature that would alert the monitoring service if a criminal decided to smash your system. While you do need to install the system yourself, it is really easy. You get to keep every piece of hardware they send you even if you decide to have a company other than FrontPoint monitor your system after your contract expires (unlike some other alarm companies). Customer service is great, and it's really easy and relatively inexpensive to buy more hardware. Website is also very useful. Their service is compatible with Alarm.com so you can arm/disarm your system remotely. They also offer different plans for different budgets (we went for the "middle of the road" plan).

Great experience from the beginning to the end. They were very helpful in determining what sensors we needed for our particular layout. Installation was very simple with the phone support. Service is always fast when dealing with any issues. The iPhone app works flawlessly as well.

I have been extremely pleased with my experiences. I feel comforted knowing that there are real, caring employees watching over me and my possessions. Even on false alarms, they are kind and caring.

Our experience with FrontPoint has been very good. Our initial Security Consultant was incredibly helpful and patient with me as I had never owned a security system and I had numerous questions. The self set-up was pretty easy, and all of our interactions with FrontPoint customer service personnel have been pleasant. I definitely appreciate having an iPhone app that allows me to login to arm and disarm the system. I would recommend FrontPoint to others.

I'm very pleased with the functionality and do-it-yourself advantage than the standard security solution.

Great product, service, and value. Alarms are easy to install and customer service is great. I'm very glad I found this vendor.

We live in a wonderful and somewhat risky area. We had heard that our home had been burglarized twice while it was being sold. We didn't want to leave it vulnerable between the time we bought it and were able to move. FrontPoint really came to our rescue. We were able to order it over the phone and had everything delivered very quickly. Once our escrow cleared, we were able to immediately set up the security on our own in just a few minutes! Then a quick call to FrontPoint to initiate service and no more worries. We knew we were being monitored right away. No making appointments or waiting for installation. Quite a load off of our minds. So far we haven't had any problems with break-ins. We are confident that we are taken care of should that need ever arise. Thanks so much.

Front Point is great. Their phone app is awesome, so you can see any activity in your home from anywhere, and you can disarm/arm your system from anywhere. They are responsive if an alarm occurs. I wish their website was a little more user friendly.

Had a problem with a sensor that wasn't working and when I called, the representative was very friendly and helpful and we got the problem resolved. Thanks.

We have had a good experience since we changed to FrontPoint. The system was very easy to install and with a little help from a representative, who was more than willing to assist us, the system was up and running in 15-20 minutes... We had a battery go bad and a new one was sent to us in a couple of days. I will (and have) recommend Frontpoint to my friends and family.

First the customer service was very satisfactory. All of the service and product offerings were explained very thoroughly and most have been just as advertised. The alarm monitoring service at Alarm.com is also very prompt when an alarm is triggered and always extremely helpful and courteous. The only issue we have is the phone application does not work correctly. Though the app opens, it will not register the activity we select. We find that most occasions it does remotely arm/disarm but it is impossible to know if the remote feature is working or not. This happens on all of the phones in the family, so it is not due to the device. We also have both iPhones and androids so it is not the platform.

From time to time I get indications and alerts that either one of my 2 door sensors or one of my 2 interior sensors are either not working or are improperly functioning. I have called Customer Service and the technicians have worked professionally, completely, tirelessly, step-by step with me until the situation was resolved. I even had a new battery pack for my main console unit mailed to me immediately and for free. I am very satisfied with my experience. Thank you!

Lots of companies offer good home security products but the thing that sets Frontpoint apart from the rest is the incredibly competent and friendly customer service. I'll admit that I am not always easy to please. I can be a demanding consumer, especially in my personal interactions with a company with which I do business. Frontpoint has never let me down..... not once....... not even close! When I have need of technical assistance I get a real person, who listens to me, and helps me find solutions that are easy to understand and that solve my issues. It has been this way every time, bar none. They led me through the incredibly simple setup process, and have been with me whenever I've needed them. I have them in two homes and I rest easy knowing that they assist in protecting my investment and my family safety.

I like this so much I already made 3 or 4 recommendations to my friends and family.

Every time, and there have been more than 2 or 3, my system has alarmed I have gotten a phone call from Front Point within 10 to 15 seconds asking if everything is okay. The quick response time and professionalism of the staff continues to impress me. Thank you!

Very easy to install. Quick response times. The phone app is great easy to use and very convenient.

It's given us everything we wanted and worked just like it was described. I like the convenience of being able to do everything by iPhone app. One (small but true) downer: the FrontPoint Security decals that come don't have any "sticky" to them and won't stay adhered to the windows on which they are placed. I know that this is supposed to work through static electricity, but... well, it doesn't. Added some tape.

FrontPoint is very easy to use from your smartphone or computer. The settings are customizable to your needs. I can put a time limit on door notifications for my mom so that she isn't disturbed during sleeping hours, yet keep them on for my husband and I can arm and disarm from my phone if my hands are too full to use the panel. Phone calls are received almost instantly after the alarm goes off to check up on us. I can't say enough on how happy I am I chose FrontPoint.

I was so pleasantly surprised by the customer service I experienced at FP that I did not want to shop elsewhere just to reward them for being so kind and honest. The salesperson I spoke with was very straightforward and did not try to pressure me into buying useless things. He gave me great information on security systems in general and then what FP could offer me. The monthly price is very reasonable and I feel respected as a consumer with this company. Something I want to appreciate by giving them my business so long as they stay this way!

Everything about FrontPoint from ordering, installation, maintenance and dealing with customer service has been an easy and pleasant experience.

Love my daily phone text reminders and the new iPhone app. I appreciate being able to speak with customer service when I need to. They are very helpful! Very simple setup. Even I could do it! Happy that there are no wires to install. I was even sent new batteries at no cost!

The best customer service I have ever experienced. And the easiest self set setup.

Easy to install, great customer service, the cell phone app is very useful, as well as the keychain remote.

I've been a FrontPoint customer for 4 years. They offer the best equipment and service on the market. When I have had issues with my system (a cat kept setting off the motion detector) they gave me helpful advice to fix the problem. They are responsive and respectful.

My husband and myself love FrontPoint. It is so easy to use in or out of our home! We have access to everything from our smartphones, iPads, and computers. It was very easy setup and install.

Frontpoint was very easy to understand around the offerings they provided. Their installation process was very simple and easy and they are also very responsive.

Our home is way out in the country and it takes a sheriff about 40 to 60 min to get here. We have the security and protection Front Point gives us for our home. Whether we are at home or away. We first called ADT and it was a hassle with phone lines etc. Front Point was fast, easy set up and no AT&T phone lines needed. Less expense. Also the ability to move the system if we ever move to a new home. We are totally happy with Front Point.

I had been looking for an effective, high quality, low cost home security system for several years. I wanted something that was easy to install and easy to operate and very reliable, but full of features that are easy to expect in our technology rich world at a fair price. FrontPoint and Alarm.com have given me all this and more.

We have had great experiences with this company. Fast shipping and great customer service have been a plus. We are very happy with our system and loved installing it ourselves. Great company!

I had a great experience, friendly people who spend time with customers making sure everything is understood. I wrote down the gentleman's name but have it at work. I will email his supervisor to make sure they know he is an asset to the company!

We installed our new system last year and have been very pleased with its ease of use, completeness and the customer service Front Point has supplied.

Great customer service. Easy to install. Had one false alarm with the smoke/fire alarm and FP called immediately. Only downside is that my insurance company will not give me a discount with your company because it is not approved in Canada.

I have been very pleased with both the service and the support FrontPoint gives. They have helped me with all my issues and they are not overpriced.

Customer and sales service have been good and helpful. The system itself has been excellent in terms of the ease of installation and usage. It is also cost effective. I have recommended Front Point to a number of friends. Keep up the good work. Thanks and regards.

Great system. Easy to install and easy to operate. Customer service is quick to respond with any question and are very knowledgeable and helpful.

I highly recommend FrontPoint Security to all of my friends and family. It's an easy system to install and operate. I love the fact that it's cellular too. When I leave my home or go to sleep, I can rest peacefully knowing my home and family are 100% protected.

Have had nothing but great service. One sensor became faulty and a replacement was mailed immediately. Customer service is excellent.

I was impressed from the first phone call I made 1 year ago. The representative was extremely helpful in assisting me with what type of sensors and how many I needed for my house. The alarm was shipped and arrived on time as promised and setting up was a breeze. The smartphone app was a selling point for me since it enables me to operate the security system remotely. I occasionally work nights and I am able to know via reminders (you set time and days) if the alarm is not activated after my family goes to bed and I can safely activate it from work. I was also able to add additional sensors including light timer for the same monthly price. Frontpoint makes it easy and hands down best home security company.

Service is great and the Alarm.com app makes arming the system easy when you forget. A little more expensive than other similar companies but way better than the big names in the home security industry.

We have been very pleased with our security system. Easy to order, easy to install, easy to activate. The sales person was not pushy at all and really helped with what we needed to protect our home and property. When we were ready to activate the customer service person helped us customize our system so when we were home we had certain areas that could be activated versus when we are away from home. Also, I've always experienced great customer service as well! Great system!

Since becoming a customer with FrontPoint Security, it has given my wife and I great comfort in knowing that our family and home are secure both during the night or when we are away from home. We have had a rash of burglaries in our neighborhood recently and we have never felt more confident about our FrontPoint Security system's ability to detect intruders. We especially like the cellular text alert notifications which provide us with 24 hour surveillance. We continue to recommend FrontPoint to our friends and neighbors because we know it is a state of the art system that has proven its value!

I love FrontPoint Security! It has provided me and my daughters the security we need. Earlier this year someone attempted to break into my home and luckily I had installed FrontPoint Security a few months prior. I believe the alarm going off scared them away. Therefore preventing them to remove any items from my home. I would totally recommend the security FrontPoint provides to anyone.

An excellent service and super easy to deal with. I don't have to do anything and it is a dependable system thus far. It has been a pleasure as a customer.

I love having the ability to set my alarm system from an app on my phone. I was locked out one time, but just walked in & disarmed on the keypad. Lockout was my fault. Compared to other systems, add on are reasonable, and very easy to use. I also like that I can take my system with me if I move.

Every interaction I have had with FrontPoint has been exceptionally professional, courteous, and helpful. It is the only company I look forward to contacting. The system is very simple to set up but provides many sensor options for peace of mind and customization for my old unique home. We have taken advantage of the home automation options to include our thermostat as well, which greatly enables us to maximize our comfort and energy efficiency while home and away. My family feels much more safe and secure with the excellent service provided by FrontPoint and I have gladly recommended them to many friends.

In every interaction I've had with FP, I have come away with an appreciation for their wonderful customer service. The technical support is professional, courteous, articulate, and thorough. Signing up was a breeze and they'll tell you the cost without "coming out for an estimate". Installing is a matter of sticking the sensors to the door or window jamb (which ADT will charge you for as an "installation fee"). I recommend FrontPoint!

My experience since deciding to purchase FrontPoint Security System had been excellent. I'm glad I decided on this security system and company.

I am happy with efficiency of the system. The setup is a breeze and I receive notifications quickly. At $39.99, the price is too high. For what you get in the service, FrontPoint is the highest price I have seen in a home alarm service.

I have been pretty pleased with FrontPoint. I think their customer service has been very good when I called, especially when I had some questions on some complex configurations I was considering.

FrontPoint has been nothing but awesome so far. Their customer service is top notch. They are local, competent and always friendly. When I first got started with them, I had an issue where payments didn't go through for three months due to a banking error on my side. They accepted back payments without late fees, never once interrupting my monitoring. Their web app is very helpful and user friendly...

Overall all my experiences with FrontPoint have been excellent. The equipment is state of the art, set-up was quick and easy, and follow up from their reps was first class. After over a full year with this alarm, response times to alarms are amazingly fast, and callers are all super professional. I'm a retired detective sergeant and I would recommended this system to every homeowner!

Not only would I recommend, I have recommended this service. Ease of set-up was nice and the times I have contacted customer service (false alarm, broken motion detector), the representative has been both professional and friendly.