Frontpoint Reviews

Very happy with the security system. My only complaint is with the web site. Too often we cannot get connection.

FrontPoint has been great! Whether I call with questions or They call me (thankfully false alarms), FrontPoint Customer Service has always been patient, thorough and professional. I have referred others to Frontpoint and heard the same. Even others who have different systems are highly impressed when they see the equipment and the ease of set up!

Great customer service! Always able to answer questions. Ordering was just as easy and was able to email pictures of house to know what system was best for us! Very flexible and they are knowledgeable on their products!

I have maintained our Front Point Security System now for over 3 years and 3 moves. I also maintain a 2nd system at another residence. I have always been very pleased with the Customer Service I have received - specifically when dealing with issues concerning equipment (door/window sensors, control panel, glass break sensor). This gives me great peace of mind knowing if we encounter any issue, it will be resolved quickly via tech support (whether it's something I need to do or something that needs to be shipped for replacement).

Overall, my experience has been very good with Front Point. The only issue I have (albeit a big one) is that a consultant doesn't visit your home to provide guidance on the best security solutions. The phone consultants do try, but frankly there is no way to really give good advice unless they can see the home. I feel like there are some gaps in our set-up as it currently is, but I hesitate to just order more equipment without knowing for sure what the best, more secure, set-up would be.

Overall good experience. But since I have rentals, would be nice before charging me for the call out to property; you guys would contact the owner first even if you get wrong password from tenant since I'm the one to get charged. I should be contacted first and letting me handle it at first, before sending out patrol.

I have had Frontpoint for a year. I am very happy with the service. Thankfully I have had no breakins but still pleased with the service. I am no techno but they were very helpful setting up the alarm. I would recommend them highly!

From the day I installed it almost 3 years ago it has been the best decision in home security I have made.

We looked at about 5 security companies and decided on FrontPoint. The sales person worked with us to meet our needs for a good price. The equipment arrived quickly and was easy to install and activate.

Awesome. The consultant that set me up was very knowledgeable and kind. He basically showed me the benefits and comparisons for this security system. I was highly impressed on the knowledge that he had of all security systems in comparison to others. I will continue to utilize them for days to come.

Happy with service. We have had to replace equipment due to failures within the first two years of use. Other than that, we have been happy.

It took about a half an hour to set up, with sensors on windows and door plus two motion sensors. Easy to activate and disarm. Mush less expensive than the competitors and didn't require any wiring. Works great for our family. I've spoken with customer service a couple of times and found them very helpful and friendly. I highly recommend Frontpoint.

We have had a number of false alarms from everything to one of us forgetting the alarm was on and going outside, to smoke from cooking inside the house, and to our dogsitter setting off the alarm while we were out of the country. FrontPoint has been nothing but timely and professional each time they have called. A couple of these requests actually led to the police coming to our house and they were there within minutes so two thumbs up.

We've had Frontpoint for over a year and really love it. It was super easy to install and the customer service is excellent! We love the mobile app! We'll continue to recommend it!

Only had an issue with my garage door sensor when I got the system and FrontPoint sent a replacement right of way. No issues at all and every time I call I get great service.

Sales and installation of system - everyone involved from start to follow up was very professional.

Frontpoint has always been terrific for us... no real alarms at this point but they have always been responsive to our false alarms. We had a problem with the backing coming off one of our sensors and they were more than willing to replace free of charge. They always answer our questions and have been willing to help us in any way they could.

The entire process was a breeze. From calling customer service to recommend which type of equipment and service best matched my needs, to the prompt delivery and easy installation. My family and I feel safe and secure. I've already recommended to several friends. FrontPoint is awesome.

The ability to activate and de-activate the system with my Smartphone is easy and quick. I like the ability to monitor the history of the sensors in my house as well.

I am very pleased with the assistance provided to us by the Customer Service whenever we have questions related to our security system.

Very happy with service FrontPoint provides. Very friendly on the phone and they go out of their way to answer any questions or concerns.

Great customer service. Very easy to install, staff were great at answering questions.

I have had little problems with help or service from FRONTPOINT. They were available when I needed help in the set up procedure. They called back to insure that what they said was helpful .I'm still experiencing problems with one of my door contacts but I think it is my fault and not FrontPoint. I’ve had two different services in the past but Frontpoint is the best in terms of service that I have had.

I have been very satisfied with the service and equipment. It has lived up to my expectation so far.

My Mom died in 2010. Since my Dad didn't have a sense of smell, my sister and I decided our Dad needed some type of fire detection just to be on the safe side. One day, about a year ago, I received an emergency from Front Point that the smoke detectors had been set off and that Fire Trucks had been dispatched. I immediately phoned my Dad to find out that my niece had burned something she was cooking. I told my Dad, "Fire Trucks are on the way to your house," to which he said, "No, they're not." About 10 seconds later, he said, "I gotta go, there are some sirens outside." I live an hour from my Dad, and it's nice to know Front Point is watching him better than I could if I lived next door.

FrontPoint has provided me with phenomenal customer service and their system is second to none.

Can't describe how much comfort the FrontPoint system installed in my home has provided my family and I. The system was super easy to order, setup and operate. With the ability to evaluate and interact with my system remotely through my Smartphone, I am always in touch with what is happening with my home. A great example of this very helpful "remote control" of my system occurred as we were away on holiday in Europe. The mother-in-law stopped in to check on the house and as she stepped into the house, she was shocked to find she forgot the FrontPoint security panel access code. She texted me on my phone to ask what to do, and, through some quick action through my Smartphone FrontPoint application, I was able to disarm the system before the alarm was raised. Great system!

FrontPoint came highly recommended by some close friends who when they just got their system installed, left town and were broken into. Because of FrontPoint, nothing was taken from their home. We immediately called and got our FrontPoint system installed. Cut to two weeks later, my wife and I were out of town, about an hour and half from our home. On a Sunday morning, I woke up to find about 25 missed calls on my phone...all from FrontPoint. My first thought was we have been robbed, but soon found out that a hot water pipe burst in our bathroom and the FrontPoint fire detector was alerted. The hot steam triggered the alarm.

I looked at a lot of systems before deciding on FrontPoint, and in the end, decided to give them a try. I have had no problems with my system. Its features are great, and it's been a comfort knowing it's there. The only negative that I would give is that I feel additional sensors and add-on equipment seems a bit pricey.

I really like the system, but am not fully confident in the alert options. I think it would be wise to have more assistance in setting up alerts. Also, the customer service when I call for assistance is excellent.

Easy to set up, 1st rate in assistance, super quick to contact you if alarm should be activated by unknown source. I have called a couple times to ask questions and technicians were able to answer my questions without hesitation. Very knowledgeable support services. Very reasonably priced. Completely satisfied with product and services. I would and have recommended FrontPoint to my family and friends.

I've dealt with their technical support dept., their customer service dept., and the monitoring service dept. And I have no complaints at all about anyone that I've spoken to at FrontPoint. They are extremely professional and courteous. The monitoring service is excellent. The few times the alarm has gone off in my house, the monitoring service always call me in less than 1 min after alarm panel reports the alarm to the monitoring service.

Our experience with FrontPoint has been nothing but positive - from customer service to products.

The security system works well and the mobile convenience is very nice. I'm not blown away with the features available on my package but I don't need to be as long as it works.

From ordering my custom security system through the installation and activation process, it was all so easy. I got all my equipment for less than other security system plus I can take it with me if I move. There are no holes in the walls from installation. I needed my security system quickly and I received it within 24 hours whereas it would have taken other companies 2-3 weeks to come out and do the installation. I can operate the system from an easy app on my phone or a keychain fob. I am extremely happy with the system and service.

Great system. I like to be able to put sensors where I want them without running wires and stuff behind walls. Very easy to install and maintain. Great Customer service. The monitoring is very quick. I have set the alarm off several time by accident and within seconds I get a message on my smart phone, a few seconds later I get a phone call.

After suffering a break-in to our home in January of 2013, my wife and I started searching for an alarm system. We looked at all the local and national units before making a decision. We could not be happier. We are reminded to set the alarm if we forget. We know when the kids come home from school or a guest arrives and we know when sensors are tripped immediately, all via our smart phones! We also know that the response time is almost instant when the alarm is triggered. Very pleased and a great system. Also easy to install! Would buy again and again.

While the system and monitoring works OK, we have had numerous challenges particularly with the garage door sensors - in spite of multiple troubleshooting calls with FrontPoint Support, and moving the control unit all over. We have also had a few malfunctioning sensors that have been replaced promptly but beg the question - why so many issues?

Simple to use, easy to set up, safely connects system using no wires, and affordable plans for anyone.

Anytime you have a question, need any help with settings, etc., the FrontPoint folks are there. They do an excellent job of monitoring, and it gives my family a sense of security. Thanks!

The technology utilized and the ease with which it is used has made working with your company of pleasure. It also imparts huge sense of safety and security in my life.

I wanted a system that I could control with my Apple devices. This one does it well. Arming and disarming are easily done. System status is easy to see (though it could refresh a little faster). Alarm is loud and phone response is quick. My only complaint is the garage door sensors. Lots of false readings. Customer service give lots of help and supplies but they still give false results. Cold weather especially. Sales was a good experience. Easy to install. Easy to use. Plan on adding cameras in near future. Overall a good experience.

We have been very happy overall. My only complaint has been the issue with metal doors and the sensors. You have to build these up with lots of double-sided tape so the metal does not interfere. Usually that works. Sometimes a door can be too far from a sensor as well. I have been called every time the alarm has gone off except one time. Not sure why that one time was missed. Again, overall the system is really cool, allowing remote arm/disarm and monitoring. I have not tried the camera monitoring.

Always fast reliable service. Bottom line, I feel safe with my system!!!

I have had an amazing experience with this company and will continue to stay within the Frontpoint family.

I have been with Frontpoint security system for almost 2 years and they have proven themselves to be a great security company. I was extremely hesitate in choosing a company, especially with the problems you hear with them and the cost involved. I was surprised to find out it was less expensive than I thought, granted I pay a little more monthly than I would with other companies but their customer service has been amazing. The install set up process was easy and I am someone that has difficulty with setting up anything involving computers, they make it very simple. When your alarm does go off they call to inquire about the situation if everything is okay. They can tell if there is a tamper or a sensor error, yet they still call and text or email to make sure everything is okay and if you need any assistance. Also having the ability to operate your alarm system from your phone is great and has come in very handy for me along with being extremely easy to use. I would highly recommend and I have to anyone looking for a great security company.

We love our new system it was easy to install, wireless, and to operator. We use our phones and iPad to keep track and monitor our house.... I recommend this system.

I have been pleased with our security system. We've never owned one before and I have to say I was intimidated at all of our options. FrontPoint made it easy though. They helped me pick out the package that was right for our home and budget. Installation was a breeze and took me less than 10 minutes. Easy to learn and use...I couldn't be happier with our choice!

I couldn't be happier or feel safer since I purchased my FrontPoint alarm system. I have called to ask some questions over the past few months since I installed the system and the customer service people have all been knowledgeable, friendly and eager to help. I am extremely satisfied and would recommend this product to family and friends! By the way, installation was a breeze.

Easy to install and operate. Customer service has been helpful whenever we have been in need. Great company, great product!

I love this system. Super easy to install. Expandable if I move and it just goes with me. Over cell network is so much more secure. Love being able to control from my iPhone to let in people while I’m gone or to turn on in case I forgot while rushing out the door. I checked out the rest this is by far the best!!

We got FrontPoint Security System for a sense of security when my husband works nights. We have mistakenly set the alarm off, and we get a call almost instantly. I am absolutely impressed with the customer service when I call and need help. They have always answered and resolved my issues with in a timely manner. I would recommend them to anyone that needs a reliable system and team.

The motion sensor is unreliable and have false alarm. The initial setup instruction is not sufficient. It doesn't tell me to avoid facing it to the window even though it is 10 ft away. I have false alarm a few days after activation. I have false alarm 3 months later on the motion sensor again. I just can't trust the sensor and I tell FrontPoint don't send dispatch. My wife went home to check it and of course false alarm. Probably change company after contract over. Customer service is easy to reach and friendly. However, not quite helpful in my case because they cannot find out what's wrong with the sensor. The window break sensor also has false alarm. Customer service help me find out the spring keep pushing out the cover. He told me to remove the adhesive foam pad on the cover and the problem goes away. The ad show how the equipment can move with you to the new home but I just don't think they will last that long.

I have had this service for over a year now. I am absolutely sure that my family is safe. I can go away for the weekend and know my daughter is safe to be home alone. Security of my children, even though they are young adults, is a top priority to me. I have never felt so confident in the well being of my children, my animals and my home!

Very happy with service from the start of first phone call to get information. Customer service is great and set up was so easy.

From my first call to ask about the service to getting my system and setting it up could not have been easier. The contact with the company and answers I received were great. Step by step in setting up the system was a breeze.

I would highly recommend FrontPoint to anyone who is interested in home security or automation. Their equipment is extremely easy and quick to set up and the customer service is of the highest quality. Thank you FrontPoint!

Very happy with ease of installation and remote access, rapid response from customer service on any issue. Occasionally do not get a confirmation of arming back through the alarm app on my smartphone.

I looked on Angie's list for a home security system that we could install ourselves. Front Point had the best reviews so I went with them and I am so glad I did. My husband and I do not like to do any kind of homework unless it involves the yard! And we are both not very technical.... Front Point was very easy to use! It only took us 15 mins from start to finish! Any time I have called Front Point I have talked to an actual person! And they are always helpful and nice. If you are looking for an easy home security system that you can easily do yourself, is an affordable price, and has very nice and knowledgeable people to actually talk to... then look no more! I always recommend Front Point to family and friends.

I was a little nervous about an alarm system that came in the mail and that I would install myself. I couldn't have been more wrong! It was simple to install and has performed beautifully. I love the iPhone and iPad features that let me see the each area of my house, turn on and off lights, and arm or disarm with the touch of a button. I also love that the system texts me if anyone arms or disarms my system while I'm away, or even if we have a power outage.

I am extremely pleased with Frontpoint Security Systems. It was easy to install and easier to use. All printed instructions were clear and all phone assistance was professional and courteous.

Everyone that I spoke to regarding my alarm system was so helpful that the choice was easy to make. When I had questions, after the arrival of the equipment, they were able to answer me very simply and easily. I have already recommended FrontPoint to several people that I work with.

I can't say enough positive things about Front Point! Absolutely the best company in the home security industry. State of the art equipment, superior customer service at a great price. If you're considering a home security company, look no farther.....!

My husband and I researched several alarm companies before deciding on FrontPoint. The initial setup of the account was easy and the representative was great at answering our questions and getting us started. They made sure we had everything we needed to make our house secure. The system is easy to use and if we had a question we would get the answer quickly from customer service. Every customer service rep that we have talked to was very knowledgeable and kind.

I love my FrontPoint security system. It puts my mind at ease knowing that my family and home are safe when I'm away during business hours. It's my first line of defense against home invasions, burglary/thefts, and medical or fire emergencies. I trust the professional services and products provided by FrontPoint so much that I ordered a second system for my mother, and she even installed it herself in her home. Great customer support, reliable equipment and service make FrontPoint an easy choice for me as well as my family.

So far, I am extremely pleased with my FrontPoint Security system. It was extremely easy to set up and their customer service has always been helpful. For 6 years my parents had ADT as their security system and had no complaints. However, I prefer FrontPoint as being #1 and they were helpful with the price for 12 additional window/door sensors I purchased with their security system. I would recommend FrontPoint Security Systems to others.

I've had the system now for about 6 months and have to honestly say that I am impressed. I have added a few new devices since my initial setup and all were very easy. Customer service is great and when an alarm does go off, they call to ensure that it was accidental or a true break in. I'll eventually expand the system further with a motion detector and/or camera but while my roommate and his dog as with me, I’ll be holding off.

I have been very pleased with FrontPoint. I feel my vacation home is very secure when we are not here. We have been fortunate because we have not had any serious incidents. But I have had enough conversations with FrontPoint personnel when a potential issue has come up that I know our home is being watched and we have been alerted when a potential problem has risen. FrontPoint personnel are knowledgeable, polite and very helpful.

Since we have gotten our FrontPoint home security system, my family and I have been sleeping much better at night. Before we got our system we had an attempted burglary. We have had a few false alarms where we didn't get the system disarmed in time and we had a call from the FrontPoint team within 2 minutes. And the police responded quickly. I have no doubt that my family and I are completely safe and secure with FrontPoint security. Thanks guys.

Using Front Point Security for our home security needs was one of the smartest things we've done. The system is extremely flexible and easy to install. The customer service is outstanding, and we've had absolutely no problems with equipment or monitoring. The biggest benefit -- finally having a home security system we can trust has eliminated much of the stress in our lives. Highly recommended!!

Overall very good system. Especially the customer service is outstanding. Would like to have the flexibility (on the keypad) to have different zones in the home (e.g. basement, 1st floor) that can be selectively put on different monitoring modes (Doors and windows on 1st floor; Motion in Basement).

I am very happy with the alarm, the features, and the service. It works reliably, and lets me monitor my home to give me a higher level of security. The customer service is also very good - when we have tripped an alarm, if we have any issues with one of the sensors going bad - they are always nice and super helpful.

My experience with Frontpoint has been great. The set up was very easy and when I didn't understand I was able to call and the representative was very helpful and friendly. When I initially called the associate setting me up was very nice and knowledgeable with every question I had. I enjoy having the peace of mind every time I leave my house. I would definitely recommend it to others.

Unable to trust alerts. Many sensor malfunctions. Rarely arm alarm due to unreliability. Really like the concept - just wish it worked as advertised.

Having the FrontPoint security system has been an excellent experience. It offers peace of mind when I am on the road and was amazingly easy to install. We do not have landline phones and the cell technology that FrontPoint utilizes is an excellent plus.

Before getting my alarm, I was really paranoid. Now that I have my alarm system I can be in my house or leave my house with no worries.

I have had a wonderful experience in every aspect from my security system. From set up to daily monitoring to ease of use with the app, I highly recommend this service in every way.

My initial experience with FrontPoint's Security consultant was very informative. She explained the basic operation of the system with all the details and benefits of a wireless system.

I am very happy with my security system. It was easy to install and easy to use. I am called immediately if FrontPoint Security is notified and questioned if the alert to call local autorities is necessary or a false alarm on my behalf. It is a simple, but very powerful system.

It was great to work with Front Point. They were flexible with pricing. Set up was very easy, and service has been fine. Love having cell phone access to the system to turn on/off the system and to monitor any activity in the house.

Basically I got what I wanted. I hooked up the system. It works perfectly. I turn it on, it works. I turn it off, it works. That is all I use, that's all I want. The company has a ton of customer support and all kinds of apps and computer stuff. I don't want all that stuff. I never call them. They never call me. That's the way I want it. If I want a ton of support it's there but I don't really want to talk to anyone ever and that's exactly what I get - a perfect hands free system. I have had the system up and running for a couple years now and I am very happy. I think they should send you more signs and stickers every year or two for free but that's just me. Thanks guys for being there and leaving me alone till I actually need your help. A+ all the way.

System is easy to install, configure and operate, and makes our home security solution convenient with iPhone control.

I can finally get a good night's rest now that I have the FrontPoint system I am able to sleep more sound. Any time I've called FrontPoint I've been quickly directed to a customer service representative, without ever having to hold for long periods of time. All representatives have been able to quickly answer any questions or to walk me through solving my problem with detailed instructions. Very satisfied customer!!!

Our house was robbed. We then installed Front Point. The peace of mind it has given us has no price. The 2 times I mistakenly set off the alarm, you called within 2 minutes. That was impressive that the response was so quick. I feel that my home is very safe with the alarm system I have purchased and have been recommending your products to our friends in the area.

FrontPoint, gives the best services! I tell everyone about FrontPoint. I like that it is wireless and when you have questions they're always there to help. My alarm went off the other day. They called and asked for the password. They asked if everything was okay. I was having some trouble with the alarm and they were there to help. They're so kind. Thanks.

After setting up our system on an instruction basis with FrontPoint on the phone we have found the system to be excellent, especially when our children accidently get to the disarm too late the response is immediate and multimedia, by text and phone and email. This gives us great peace of mind in our system. Couldn't recommend the system high enough.

I had an overall great experience with the purchase, installation, maintenance and follow-up of my FrontPoint security system. I would absolutely recommend this system to family and friends.

I have been with FrontPoint Security for 3 years. Every contact with them has been courteous, skillfully handled, and all to my utmost satisfaction. I would recommend their service to anyone!

The system was extremely easy to install. The customer service is top notch. I'm actually thinking about adding new features to our home system to include a camera. I would definitely recommend it to anyone looking to add security to their home.

I researched companies on the internet before I made a final decision and I decided to go with FrontPoint Security because it had the best reviews online. I have to say I was a little nervous that I won't be able to do installation myself but it was so easy and friendly to do. I love the customer service. When you call them you don't get to hold for 30 minutes before someone picks up the phone. We had unintentional alarms going off and the monitoring service calls within seconds to make sure you are ok. I would never go with any other company because of the customer service and hassle free that I receive from FrontPoint.

I am happy with your service and plan on expanding it in the future. I have told several people and at least one has become a customer.

I have been impressed with the level of customer service that has been offered through my search for a new alarm company. FrontPoint representatives were extremely knowledgeable and explained equipment features thoroughly. They were able to recommend system options that were beneficial to my specific needs. Representatives have been available to answer questions and make the transition to a new company seamless. I have great confidence in FrontPoint monitoring and value the personal security and peace of mind that they have provided.

We've had a FrontPoint system for over 5 years now and (the same system) in two different houses and have never had any issues. The customer service reps are always quick to respond no matter if it's over the phone or via email. We have the full interactive system with the majority of the sensors and video. It has always been great to know you are protected and your family including pets are safe at all times. I've recommended and had several of my family members sign up - we highly recommend FrontPoint! The only thing I would like now is possibly the opportunity to upgrade some of our equipment. Thanks!

My wife and I decided to go with FrontPoint after an extensive search for a home security system. After listening and reading reviews on multiple systems, we couldn't be happier with the service we receive from FrontPoint. The system is very easy to use, has all the bells and whistles of every other system out there, and you have the capability to continue to grow the system within your current home or if you move. We couldn't be happier!

My wife and I have had FrontPoint for about 2 years now. Love how easy it was to buy and set up. All wireless. And supports z-wave. I haven't added many accessories yet but I plan to. Also I found I use the app far more often than I would have guessed. All in all we've had a great experience.

With the exception of a defective unit all items were shipped to me promptly and very easy to setup.

We ordered our security system on November 30, 2011 for a home with seven "man" doors and a garage door on three levels. We received it shortly thereafter. It was not difficult to install (even including drilling in two door frames). Total install time was less than three hours. The only issue we have had is with the metal overhead garage door sensor about 6 months after installation. Support walked us through a reset which was pretty simple and which worked. The iPhone app is simple to use and we use it almost exclusively to arm and disarm the system. The system emails us when the power goes out and when it comes back on, which is very helpful when we are out of town. Our daughter (who lives in Boston and recommended FrontPoint to us) is also very satisfied with her system. We are VERY satisfied customers.

I switched to FrontPoint Security after my old company could not offer full home coverage. They were still running wires through the house and their equipment hadn't changed since the 90's. I found FrontPoint after an exhaustive search and they are everything I wanted in an alarm company. State of the art, friendly customer service and cheaper than my old company. I am thrilled with FrontPoint!

We have had our homes monitored by huge impersonal national alarm companies in the past and I never really had any complaints. Yet when I started doing research on an alarm service that allowed remote access via my iPhone, FrontPoint came up repeatedly. I was initially worried about self-installation - what if I did it wrong? What if it was a hassle?

I would highly recommend FrontPoint. The sales process was very easy. I felt that the salesperson listened to me and made good suggestions on how to configure a security system. The system was very easy to set up, and customer service has been extremely helpful and quick to answer any questions.

We installed an alarm in our Winter home in Arizona. While we were back home in Canada the main module battery went dead. Frontpoint arranged for a new battery to be mailed to our address in Arizona. The people who watched over the house in our absence were not sure how to install the battery so we called Frontpoint. They walked them through the installation of the new battery. We have always received topnotch support from Frontpoint and have since installed another Frontpoint system in our home in Canada

I thought the system was very easy to use and set up. Everyone I talked to on the phone was helpful.

All of my interactions with your staff and equipment have been easy and straightforward. Thank you for being a great company!

We've been very happy with this system! It's easy to install and use. Wish the sensors were a bit less expensive (or there were discounts for buying a substantial number), but otherwise we've been pleased.

Customer service was extremely helpful when first deciding what we needed for our home. They weren't trying to push products that I wasn't interested in, which is rare today. The system arrived quickly, was very easy to get up and running. We love the smartphone/iPad apps... very convenient. Love checking the history on the app to see when my kids come in and go out. So far FrontPoint is a winner!

After a lot of searching on the Internet I found FrontPoint. I initially set up a system with monitors on every exterior door and every window of the home as well as a glass break sensor. Later I installed an exterior horn for when the system goes off. One day our system went off because a door had not closed all the way and I was surprised to find out that two sensors need to be tripped in order for the police to be called. I was disappointed to learn this now where I should have been told this by the sales rep when I first purchased the system. If I had I would have purchased motion sensors in addition to the other sensors. Since then I have added motion sensors and a smoke alarm. Other than my disappointment of the sales rep the system has been sound, works like it should, and every contact with customer service has been positive. Very happy with the product.

I had some initial issues getting my system set up probably mostly due to not being very tech savvy. Once I got it all setup everything worked and was great. I've had nothing but a good experience.

We have had Front Point home security for almost a year. They have been very prompt in calling when we accidentally set off the alarm, and have even called a 2nd time, when they were unsure, to make sure all was ok. We have no complaints and would recommend Front Point to our friends and family.

I have been a FrontPoint security customer for about 1.5 years now and have been very pleased with the service. We take advantage of monitoring for burglary as well as emergency services such as fires. We purchased a home security device following a break in. In that 2 weeks before the system arrived, I felt I would never be able to leave my home again without fear of it being destroyed... Once the system arrived and I could accurately monitor my home from afar, I immediately breathed a sigh of relief.

I highly recommend FrontPoint. As someone who often forgets to arm my house, likes to monitor entry/exits, remote access, and ease of use, FrontPoint provides all of those elements. I love how, I can be vacationing on the beach of Cancun while checking in on my video or seeing which one of my family members entered/exited throughout the day. It brings comfort when I'm rushed out of the house and forget to arm the place to only whip out my mobile app to arm it. It brings a new level of security comfort I couldn't get from any other provider.

After having had a horrible experience with another company, FrontPoint was like a breath of fresh air. They were extremely professional, patient, honest, and concerned that we receive the highest quality of customer service and they did not try to oversell us but rather listen to our needs. The alarm system was easy to install and every FrontPoint professional that we have spoken with has been just as professional as the last. We highly recommend your company.

Highly recommend. Set-up was easy! We are sleeping better @ night now!

The only way this system can be defeated is if the crook knows your codes! Easy to install and great customer service. I just wish additional equipment was less expensive, and also that the cameras would record full time to a DVR not just when they are triggered or when you log in to view them live.

I needed security for home - out in the country. I found Front Point from research on the web. From the beginning, customer service has been efficient and respectful (I didn't feel like I was being "sold"). They helped me determine the best options for different areas of the property. I've had sensor go bad & they responded immediately. I'm pleased with both the product & the service.

I've had FP Security for almost six months now. I love it. Haven't had a complaint yet. My alarm has gone off accidentally maybe twice and it only took a few seconds for an FP representative to contact me. The police even showed up within minutes. I would definitely recommend FP Security to anyone.

I researched a lot of companies before going with FrontPoint. The equipment was very easy to set up, and there was no internal wiring which I liked. When I called to activate and with some questions, they were pleasant, patient and courteous. We've never had any issues and we are quite pleased with the services we've received over the last 3 years.

FrontPoint is great. It gives my wife and I the opportunity to feel safe in our persons and possessions. My parents referred us after their home was burglarized and they got FrontPoint. Moving to a new area is scary and with a vacation planned, we had to leave everything. We were leaving on a Thursday and I called FrontPoint that Monday. The salesman helped me and ensured I would get everything I need on time. I received everything the next day as promised and I was able to install it myself that night. I like this system very much. It is easy to use. It gives my wife and I the confidence that we are secure when we are gone and protected while we sleep. I recommend your system weekly and am possibly looking to get another for a second home.

We are very pleased with our system and the support we have received. The alarm was so easy to install and the online app (both on my phone and tablet) make it easy to turn my alarm on and off no matter where I am. I also love the on/off light feature. My dogs love it too. They are never left alone in the dark. I highly recommend this company and their products.

Great customer service and very good equipment. Definitely worth the money and as an added bonus, the most reasonably priced service on the market!

Outstanding system. Easy to setup and use. You can always tell a company that is customer focused. My family feels secure in my house and I when we are not.

So easy to use and set up. Love that you can activate, check history, deactivate from Smartphone. Very easy set up and have referred to others looking for a great system! Plus everyone I have spoken with has been a pleasure.

I have had a FrontPoint system now for a year and a half. It’s comforting and gives us peace of mind all around the clock. In fact, we were recently out of state on vacation when a friend came over to borrow a tool (with previously-given permission) and entered through the basement door - which had a sensor on it. The Police arrived minutes later and all was taken care of and laughs were shared after the fact. BUT, it was awesome knowing FrontPoint kept their eye on things while I was 650 miles away.

Being new to owning a home comes many challenges and learnings. From the moment I started my partnership with Frontpoint, it was one area where I knew I wasn't going to have trouble. The ordering process was informative, set up was fun and exciting and activating the system was easy. And even a few weeks later we tweaked our system and it only took a few minutes of my time to complete the perfect system. Frontpoint has provided us the comfort and security we need as we embark on a new journey, in a new home, starting a new family.

The system has been great from the ease of setup to the flexibility of options, to the responsiveness of the support team. We couldn't be happier with our system so far.

I like the customer service and the equipment was easy to set up and easy to activate. Fair monitoring price for all features included.

My wife and I recently purchased our first home. Our first priority was finding a complete, reliable home security system. After many weeks of research and comparison, I came to the conclusion that Front Point Security was a perfect match for our needs and budget. The fact that it is completely wireless was just an added bonus. There are so many different features and ways of protecting your home that it makes it very customizable. The set up and installation couldn't have been easier and the customer service is second to none. I always recommend them to family and friends.

I was comparing prices and customer care through many other company. To me, best customer care can secure my home better. I like the people who went through all the process to complete my activation.

The service my family and I receive has been over and beyond what was promised. We call in with questions and the call is answered by a real person. The device is easy to install and to rearrange if you aren't happy with the placement. Overall I would highly recommend FrontPoint Security and already have.

Great alarm system! Easy to set up on your own. Friendly and helpful staff. Great mobile APP.

I feel secure with my system and whenever I have to talk to a customer rep, it is always a polite and conducive experience. I highly recommend this product.

The products are easy to put together, easy to understand and easy to use. When there is a problem, the customer service helps quite well.

FrontPoint products are just what they say. High quality, reliable with a great service staff. I have had the system for about 9 months and it works very well. We accidentally tripped the alarm system and within minutes we had notices on our cell phones and a call from our service agent. This system works great.

Everyone I've talked to on the phone has been very patient and helpful.

After a dramatic increase in burglaries in our area we decided to install an alarm system. After some research, we contacted 3 alarm companies. FrontPoint stood out for several reasons. The FrontPoint rep was patient with our questions, there was no high-pressure sales pitch, and the prices are written in black and white on their website. We decided to purchase our system FrontPoint.

I love the service, had some install problems with the camera and was irritated at the time but the customer service team was very helpful. Overall, I am very happy with my service and feel secure and safe in my home at all times thanks to the service. The most important time for me is when I am at work, now I can feel secure that my house is secure and the pricing is affordable to me.

So far this is the only true wireless solution available which makes it virtually tamper resistant. Additionally, the wireless sensors make the installation easy and does not restrict the location. My sensor batteries are lasting now 3+ years. FrontPoint service is reliable and fast. The smartphone application lets me control the system remotely. The design of the interactive thermostat is. Drawback. I would have gotten it if it would look better. My one point of criticism: sensors are only available with pet alley lens. The regular lens should be available. It's only a piece of plastic!

FrontPoint security is easy to implement. Great customer service and very responsive as you call them for any help. Whenever you have an alarm, they promptly call to reach out. Definitely recommend.

The system is easy to use and has a very nice remote access app. I use the app a lot. The sensors and system is easy to set up. I do suggest using screws to attach the sensors instead of the adhesive backings. The adhesive tends to lose its effectiveness rather quickly and fails.

This is my third install! I have this in all my homes and now expanding to all my businesses!!!! This system works great and is flawless!. My whole family loves it!

ALL GOOD. I opted to pay slightly more than my previous service when we moved in Oct. of 2012, but Front Point has delivered and is well worth a couple more dollars a month. The price is right, the equipment is quality, and on the occasions I have had dealings with customer service I have been completely satisfied. I don't use the mobile app often be it is very convenient when needed. Also, alerts that I am able to manage myself have been beneficial in knowing my location and my employees are safe and secure.

Great to deal with, easy to install, great phone service, very helpful. Consultant was very helpful about my needs for the home and what I should install. I would tell everyone to try FrontPoint.

I moved into my new house on a Friday. That following Sunday, we (my wife and I) were robbed. I will never forget walking into our house after picking my dad up at the airport, and seeing my wife's face when she was the first to notice one of our windows was shattered and we then recognized we were missing items. That night I did extensive research on security systems and companies. From everything I could tell, FrontPoint was the easy leader. We went with FrontPoint the following day, and have felt at much more ease since. It was such an easy out of the box installation that my wife was able to put it all together with help over the phone from very friendly, patient, and knowledgeable help. We have had a great experience with the security system. Even when our power has gone out a few times throughout the night, the battery took over and the alarm system never went off and kept us feeling safe. I can't stress enough how good it feels to know my wife feels safe again!

The Front Point system is great. I like the cellular service. We were able to get rid of our landline, saving money. I love the app that you can use. I wish, however that it came (automatically) with a key fob for arming. I wouldn't forget to arm the house so much... I do not regret changing our system however.

Inadequate brackets strength to attach sign to pole. It broke in our first big wind and is now just sitting on the ground!

I've been with FP for at least 5 years now! They have saved my home and dog from a fire, helped me reprogram my system many times. I've received new key fobs, new batteries, and even replacement sticky tabs over the years, lol. Always on Point! I've been offered new systems, complete with video monitoring, from competitors at very competitive rates. But I won't switch!

I appreciate the convenience of the app. It typically works very well. However, there are times when the app will not load or the app will not refresh to show any changes that have occurred. This is especially alarming since you could conceivably think you're protected when you are actually not.

Overall I am happy with the FrontPoint. System is behaving the way it is supposed to behave. In the beginning we had problems with one of the sensors but they sent me replacement for that.

From the initial purchase through the final activation, Front Point Security has been perfect! The salesman walked through all the options available and helped solidify the best choice for my house/situation. The product arrived just exactly as described and extremely well packaged. The instructions included couldn't be easier! The service center was quickly able to assess the issue I was having with my double hung windows and quickly shipped out the additional parts necessary (at no additional cost). And setup was a breeze. Within 30 minutes, I was able to set up 15 different window/door sensors. To this date, the system has been working flawlessly and we sleep easy knowing we are protected. Front Point is an exceptional value in home security and I highly recommend them. Their customer service is second to none!

From the first day I spoke with a FrontPoint representative, I have had an excellent experience with the company, its dummy-proof products, and its terrific customer service. My representative did an exceptional job educating me about my home-security needs without applying pressure or using gimmicky sales techniques.

From the very beginning to many years later, FrontPoint has provided the pinnacle of customer service in delivering their state of the art system. It's not just to get your business. It's to keep on earning your business. The technical abilities to control alerts and codes via the website is great, and no strangers come in my house to install it. 5 stars!