Frontpoint Reviews

We had our alarm in service for a month or so and were very happy with it and the service we had with FrontPoint during the setup and initial trials. We have about 8 door-window sensors, about 5 motion sensors and 1 smoke-fire alarm. We also have several conventional smoke alarms (good batteries and tested) in this residence, 1 in the Kitchen and 1 in the dinning room; 2 conventional smoke alarms are closer to the kitchen stove than the FrontPoint smoke-fire alarm I had placed in the center of the house. I had been heating some bacon grease to feed the cats and got called to the TV room. When the FrontPoint smoke alarm set the alarm off, I went to the kitchen and removed the pan before there was any real danger of fire. Just as I was getting things into order, FrontPoint called us to notify us of the alarm; neither conventional smoke alarm ever triggered!! The smoke-fire-alarm with this system is excellent. We have not had one false alarm; and we love the system and would recommend it to anyone.

FrontPoint security has been absolutely wonderful. Any time I've spoken to a customer service rep or needed technical assistance I have had some of the nicest people assist me. I would highly recommend their products and services to anyone!

I've had other security companies, tried different plans and programs, but I'm happiest with Front Point Security. They were extremely polite and helpful. The system was easy to setup, but the best part is the ability to monitor my system from my smartphone or web enabled device.

I have nothing but praise for the system and the FrontPoint Company. Job well done!!

Your product has far exceeded all my expectations - which were pretty high. Easy to install, setup with customer support a snap. Have continued to add sensors, switches, etc. Customer service always impresses. One suggestion - please update control panel.

I would highly recommend Front Point. It is a hassle free alarm that gives my family comfort and reassurance that our home is safe. We met with that "other" company - what a hassle! I'd so much rather design my system with a few clicks online. Customer service is great. Response time is amazingly fast! So pleased with our purchase! I have recommended and will again!

I work in Africa for 28 days at a time. I can monitor my house remotely from anywhere in the world. I often show off the system to co-workers showing the video and hvac control my system has to offer. I own 2 systems and love the information.

From start, everything is great, very professional, the delivery of the equipment, the installation is super easy, and the current monitoring is excellent! No complaints! Super happy with the service!

I having nothing but praise for FrontPoint Security. When I first called to ask questions about getting a new security system, they were very happy to answer all of my questions and spend as much time as needed with me on the phone. Then when we decided to go with FrontPoint, the customer service was excellent. They walked me through every step of instillation and made sure that everything was working as it should. We could not be happier!!

I absolutely love my security system. From the first day that I called in to inquire about the security system, I was treated like a valuable customer. I feel safe every time I leave and come home because I know that my home is secure. I recommend this affordable system to anyone who is looking for that peace of security.

We had great customer service when in the process of buying. When we needed to exchange something that wasn't working for us, it was a little more difficult to get a return call. We did finally get the call and the exchange done without any problems. We have been very happy with our system. I would recommend it to be considered when choosing a system.

Front Point Security has excellent custom service! The alarm system is very easy to install yourself and requires no wires. Front Point customer service was very helpful to guide me through some of the installation process and very patient. I sleep so much better knowing Froint Point has my back 24/7!

The install was extremely easy and the activation was simple. The tech on the FrontPoint side walked me through the entire setup.

Great service, easy to set up and use. Love the ease of arming and disarming and the convenience of using my iPhone and iPad.

I am extremely happy with the security & ease of use of my new FrontPoint Security Service. The only issue I have is not being able to put the Alarm Console flush on my wall due to the plug required by the system.

Decent system, minimal issues and video system is decent. More record time, at least a rolling 24-hr. window would be more useful. Only 30 minutes as is and that's only if triggered in some way. Not much comfort if someone forces their way in without alarm on, like a hostage situation during the day.

I was a bit skeptical about a system that isn't set up by an expert. However, the technology has come to the point that with the easy instructions and great customer support, I had my system up in a very short time and it has functioned flawlessly. I've recommended FrontPoint to friends and family.

We are pleased with our alarm and service. It was easy set up also.

Very pleased with FrontPoint from initial order and now 2 yrs later. Referred various friends and they are happy as well.

I had experienced a power outage this summer that lasted close to 24 hours. I cannot say exactly how long my wall unit lasted, but it was not very long. And when the battery died, it just went dead... I was not notified by text, email or phone call. Since I thought I was supposed to get a call when this happened, I called support. The support had me open up the unit and check on plugs on the inside. Nothing seemed to be unplugged, but I recall being told to make sure connections were snug and we'll wait and see if the problem happens again with the next outage. I was dissatisfied because I felt that I should have been sent a new battery.

We set our alarm system every time we leave the house and every evening before we turn out the lights. Knowing that the house is protected gives us both a real sense of calm and peace. It is so easy to set. Thank you, Front Point, for all you offer.

I have called customer service on several occasions and was always greeted very professional and courteous. Calls are answered accurately and in US.

I've had a very good experience with Front Point and would recommend to all of my friends. Excellent customer service and fairly priced! Very glad I haven't had an issue and needed them in a time of crisis. Thanks.

My lake house was broken into and robbed and vandalized. I was simply devastated. I did have another security company in another house that I wasn't too impressed with. After researching and asking friends, they recommended FrontPoint. So I called them. I got exactly the sensors I needed. The install was a breeze and set-up was so easy. I liked the system so much and its ease of use, I got another FrontPoint Security system for my regular house. It is really a comfort to me knowing that I can look at my system on-line as see that everything is okay. I had a problem with one sensor falling off the wall and FrontPoint notified me and the nice gentleman on the phone assured me the sensor wasn't triggering an alarm. It was just saying that there was something wrong with the sensor. It is so nice in this day and age to find a company that does what it says it will do. FrontPoint Security is a keeper in my book and I can testify to that TWO TIMES!!!!!!

My experience with FrontPoint has been nothing short of exceptional. Everything was a snap to install and haven't had contact with them since. Everything works perfectly and the app is fantastic as well. I'll be converting all our offices to FrontPoint as the contract are expired.

After being robbed, my family looked into security systems and ultimately chose FrontPoint Security. We chose them because of their simple, do it yourself attitude, and the online/mobile offerings.

I recommend FrontPoint often to people. It has worked flawlessly for us, and we love the cell phone app.

I began evaluating home security systems earlier this year when we purchased our new home. Some of the attributes I was looking for was price, ease of use/installation and "next-gen" features. I quickly found FrontPoint and didn't look back. The minute I jumped on the website, I was pretty much sold. All the pertinent information needed to make a decision: what the upfront pricing was, what the features were, how to install, etc. Loved the iPhone integration as we can control from anywhere. Packaging arrived safe and sound, install was a breeze and the support to get up and running was first class. We have had installed for about 4 months now and couldn't be happier. Has worked flawlessly and the iPhone/text alerts we get and ability to arm remotely is awesome. In the end, FrontPoint exceeded all others with the things that mattered most to us: price, ease of install and cool features.

I am fairly happy with the system. I appreciate the DIY installation and no hidden fees. We had a false alarm one time when a guest stayed over and customer service was really helpful. However, I am not too happy with the control panel and alarm.com. First, the control panel takes forever to arm the house when a window/door needs to be bypassed, especially when it is being armed through the phone and there is no bypass button. One time my sister who had the key to my house came in 5 minutes after I left the house and armed it - the system was still trying to arm the house because a few windows were open. It should not take that long. Another comment is that I noticed ADT, when the house needs to be armed, my sister press the button once, there is one beep and that's it. My control panel drags on with the beep and the voice telling us everything that is being done. I'm not sure if anything can be done about it because it gets really annoying. I tried going to control panel settings and decreasing the beep and speaker volumes to the lowest setting at 1, but that is still loud.

Customer service has always been great. I don't have to wait long to speak with someone when I call, and Frontpoint always calls me when there is an alarm issue in my home, even if the alarm gets canceled.

This company has been great in terms of customer service. They answer the phone and are extremely friendly and helpful.

FrontPoint Security has been a terrific product. I have been very satisfied with the service. The cost also it's not too bad. I travel for work and find comfort in the fact that the security system is guarding my home. It is easy enough for relatives to come and check on the house using the security code.

I have used Front Point now for two years and while many security equipment is the same or similar, the service I have received from Front Point has been fantastic. Whenever I call them they are right there with real humans (that speak English). They attend to the issue right away and even when needing replacement parts they get there pronto, with no charge. In fact, I liked them so much I got them for my Mom's house too. She is 83 and finds it very easy to use and she sleeps better now to boot.

So far we feel safe and secure. I think I'd like a call immediately after an alarm sounds. At this point there is too much time between when the alarm goes off and when I get a call from Frontpoint.

After installing a FrontPoint system in my home, I was so impressed that I ordered another system for my business. One of my employees had been looking for a home security system and loved how easy the FrontPoint system was to install and use so she ordered one for her own home. I have had personal experience with ADT for many years at one of my business locations, and could not give ADT a five-star rating. FrontPoint has the edge when it comes to technology and customer service.

Great customer service! Very easy! Very affordable! We feel completely safe! If you have double pane windows or trim that is angled around doors, you'll have to add tape to even out sensors... but they totally worked with us on that. They sent out tape for us to use and checked from their end to make sure that our sensors were working!

We have had Frontpoint now for about four years. Service is great. Equipment is great. The best part, we took it with us when we moved and was able to add on to the system for our new house. One of those things you never have to worry about. Hands down a better experience than we had with some competitors.

System had a few technical issues in the beginning. These were corrected and the system is operating well.

My family has felt more peace of mind, especially at night and on any trips we have out of state, knowing that we have our alarm system from FrontPoint armed when we leave. Last year we were notified through our Alarm app on my mobile device that the power had gone out at our home. We were able to contact a friend to check on our house and were notified via FrontPoint when power was restored. Just one of the many features we've benefited from by having our FrontPoint system set up and monitored.

I was pleasantly surprised on how very easy the self-installation truly was. Also being able to arm, disarm and/or review the operation and access history of my security system via my smart phone was a significant feature that weighed favorably toward choosing FrontPoint Security to help protect my home, its contents and inhabitants.

My family loves FrontPoint!! We are a forgetful busy type family so the iPhone app is SO great for us!! I can also see when babysitters, housekeepers & such are coming & going. I forgot to put our dogs in their kennels before I set the alarm and it went off and it was such a mix up but the agent on the phone helped me get it all straightened out & was able to cancel the police call. Thank you FrontPoint!!

I am very satisfy with the service that FrontPoint provided. I would like to recommend the service to my friends and families.

Before we selected FrontPoint Security as the alarm system for our home and posessions, I spent weeks researching online to find what was available. I checked the pros and cons of each alarm company, the prices of their systems, and what the companies offered for the system and customer support. FrontPoint Security came on top for each category.

Really happy we went with FrontPoint. Their customer service is unparalleled, and the ease of installation was terrific. Thank you.

FrontPoint starts with great customer service and the easiest installation that only took 30 minutes. During this time, they walk you through a very easy step by step process, which is documented and sent with the unit. The monitoring service is a great value and much less than other companies in the same market. The service is reliable and works exactly as planned, including the application that allows you to self monitor and control the system from your phone.

My parents got Front Point for their home a few years ago, so when I bought my first home, I wanted to protect it by getting home security. I was, of course, bombarded by mail from other security services offering deals on security service and setup. The Front Point system was really easy. I talked for about 20-30 minutes with a representative to order the basic setup. It was shipped to me in few days and setup was a breeze. Someone walked through it with me on the phone and got it all setup in about 15-20 minutes. The cost of Front Point was better than the other security services that were offered in the area and if I ever move, I will for sure take the system with me. Adding additional security measures and services is easy as well, such as a key fob to remote arm and disarm the system or window sensors/garage door sensor. I've had my alarm go off by accident because my girlfriend tried to surprise me, but she got the surprise. Front Point called me almost instantly to inform me and to see if any assistance was needed. I would definitely recommend Front Point Security to others. The only reason setup got 4 stars was the door sensor lost its adhesiveness after a few weeks, but not the fault of Front Point service just supplier. Quick fix with some glue made it all good.

Setup was easy and my favorite part is the customer service. I've had the same equipment with another vendor before and always had issue and could never get a hold of anyone for help. So far with the equipment I was provided I have has 0 issues and anytime I did have a question or concern the support team answered me right away! Everyone I spoke to was friendly and knowledgeable. I have since recommended them to many of my friends. A+!!

I shopped for home security systems and found FrontPoint to be the most convenient and the most helpful. FrontPoint is wireless so I never have to worry if the system will fail. Customer service is a snap. If I call I never wait on hold for long periods of time. I get fast immediate response if I have a question. Very accessible customer service department. I bought a home security system because I do not want to worry about my house and dogs when I am gone. FrontPoint has done that for me. I know what is going on at my house at all times with the security app and can monitor the house from far away. When out of town, I can have family members check on my dogs during the day and disarm and re-arm the system from hundreds of miles away with the app. The most convenient thing I have purchased in a while. One less thing to worry about during the day. Thank you FrontPoint.

I will be glad when my contract is over. I'm paying for a service that I cannot use.

I shopped around before going with FrontPoint. I chose them because they had the best combination of price and equipment. Some companies cost less, but the equipment options were minimal. Some companies offered more, but their prices were absurd. FrontPoint had the perfect balance for my needs. System was easy to install. Support via telephone has always been polite and helpful. I am very satisfied. FrontPoint has helped give me peace of mind without emptying my wallet.

I would always recommend FrontPoint as a security system, not only due to ease of use and the excellent customer service whenever I call, as whatever hour. However they also give me a surety that my home is safe when I am gone. My alarm has gone off several times (a couple of times due to the cat!) but once in while, as I live in downtown Tucson, very near the railroad tracks, I am always noticing travelers and homeless folk traipsing by my home. The few times the alarm has gone off, there has been no one here. However, I noticed things like storage doors being open or equipment moved from where I placed it. Each time FrontPoint has called me or someone on my list to inform them of the pending alarm. If they cannot get an answer from anyone, they call the police. I am highly impressed with FrontPoint's service and with their system. I must say again that their customer service is excellent, always professional and always responsive. I appreciate this organization and its service. I wouldn't feel safe without it. Thanks!

Simply put, Front Point Security is doing what they signed up for with regards to monitoring our home. We have had a few self-inflicted alarms and each time, they have responded by phone. One resulted in the police being dispatched so it was a good "test run" in case we ever did need to have them dispatched. They are cheaper than a lot of companies we looked into also so that is a nice plus.

My experience was awesome. The sales person price matched another offer I received and I was able to install the system myself. It was easy and best of all, I didn't have to wait for an installer to show up and my homeowners insurance was lowered!

I would recommend this company to anyone looking for a reliable alarm company, as I am very happy with the customer service I have received. Also the iPhone apps website are very easy to use.

Excellent experience with customer service team, reasonable monthly charges. Initial set up is extremely easy.

I am very happy with FrontPoint. I love how everything is wireless instead of phone lines which could be cut. The mobile app is a great feature for times I go on a roadtrip and forget to set the alarm. Fortunately I've never had a real security breach, but the times I open the door and forget to turn off the alarm, I immediately get a text, email, and courteous phone call alerting me and asking me for my password. On point and as advertised.

We love our FrontPoint Security System! My son recommended it to us and even installed it for us. We can set the alarm from our cell phones and we always know we're returning to a secure home. If we ever have a question or a problem, a quick call to FrontPoint is all it takes. I would recommend this system to anyone.

After my wife was a victim in a bank robbery I knew I needed to do something to make her feel safe in our home. After hearing about her experience a good family friend had someone from FrontPoint contact me about a security system in our home. We were so impressed at the prompt contact and service we received. The sales rep was thorough in explaining what I would need for our home and we received the system promptly. My wife feels safe, she loves the app on her phone to set the alarm or disarm if needed. While walking around our neighborhood recently we saw someone had replaced their existing alarm system with FrontPoint. Good feeling knowing they picked a great company.

I like that the set up was easy and that the system is cellular-based. We have the alarm panel in our bedroom which I would not recommend because it's very loud when we turn the alarm on/off (it wakes us up every day).

So far, the only people who have tripped our alarm has been my family. It let me know that it works which was nice, but more importantly, the company was super fast to call me and make sure things were ok. Love that we can check all access from our phones and arm or disarm from anywhere. My wife arms it from bed every night. Great company. Fantastic customer service. It makes me feel better about how secure my family is.

Product feels a little overpriced. I would have been happier with a lower monthly fee and enough sensor bars to cover the windows on my first floor. The motion detector also does not seem nearly sensitive enough -- or at least does not cover enough area. Customer service is very solid -- though I've had a very hard time getting through to a human being to change my automatic billing settings.

Initial setup was good and easy, right out of the box. We have had a little trouble with some units tampering over time without warning (and causing a false alarm with the town police). The video cameras work intermittently which I hope they are working if needed.

Our issue was criminals breaking into vacant units. The problem stopped with the FrontPoint installed. Police caught 2 different groups of teens breaking in and setting up parties... We're glad we went with FrontPoint.

The best feature to me is the ability to add what you want to the system as well as the ability to take it with you if you move.

We love our FrontPoint service and enjoy all the features.

The FrontPoint system is a great deal and very easy to install. I have recommended it to several people and since I am an Insurance Agent I stress the savings on their policy. I like the fact I can monitor my system on computer or iPad when I am traveling.

The service has been very reliable. Our children like knowing when we set it in the evenings to be sure we are ok.

I have FrontPoint Security System for 4 years. Very happy and secure with it.

We have been extremely pleased with our FrontPoint system. Installation was easy, and the phone staff was remarkably helpful with any questions. Since the system was installed it has worked almost perfectly. The only (minor) problem has been with the adhesive strips that hold up some of the heavier signal modules (i.e., smoke detectors, glass break detectors); they seem to lose adhesion after a while and need replacement. I only wish we had a strong enough cell signal at our vacation home (in rural Western Massachusetts) to get rid of my old hard-wired system and replace it with FrontPoint!

Easy self serve setup. Great features and controls through alarm.com and mobile app. Good customer service.

This is my second house that I own. I had Frontpoint security in my first house and of course when I bought my second house I never even thought for a second what is going to be my choice. I love your service, so easy to install. Your mobile app allows me to keep track of my alerts.

We switched to FrontPoint after having many problems with another large security company. The level of service, ownership of our account, and overall protection is stellar and I'd recommend highly to anyone on the market.

I signed up for FrontPoint because of their reviews. Signing up and getting the system was great and very easy. During the first six months I had many problems with their equipment and customer service. I worked very hard and stood by them as they tried to correct the problem... The problem was eventually worked up the chain and resolved. I am now very happy with them and their customer service....

I was called by dispatch saying my alarm was triggered. I informed them that it was my fiance and not to send the police. I was told they would cancel the alarm and we hung up the phone. 45 minutes later the police arrived to my home and asked my fiance for ID and proof of address. Later I received a letter for a false alarm and I will be charged $105 for the next one. I feel that the alarm company did not inform the police and caused me my courtesy false alarm. Also dispatching the police 45 min later instead of immediately, my house could have been cleaned out! That doesn't make me feel very safe.

Customer service reps are easy to reach and quick to help. I've never had any issues getting new components activated.

Outstanding experience. Customer service is wonderful. The information gathering process was painless with no pressure at all. The equipment arrived on time and the set-up took 20 minutes. The ease of operation is great. Mobile access is immediate including remote arming and status check. I have highly recommended FrontPoint to many friends and neighbors. Wonderful experience.

Bought the system and had great delivery time. Easy to setup. Every call to customer service gets me a knowledgeable person that is pleasant.

My interactions with customer service have always been good because of their willingness to help and ability to resolve the problem. What I like most about Frontpoint is that the setup is easy and I have the ability to move the system with me when I move to another house. When I added a sensor to my garage door it was easy too. I like being able easily change my system according to my needs. I used to use the app all the time to set my alarm but ever since I added the garage door sensor, I have set the alarm from inside the house in order to bypass the garage door while I am gone during the day. It would be more convenient to be able to bypass the garage door from my app. Maybe the app already does this and I am just not aware of it.

I was very skeptical of the self set-up, but it was very easy and the customer service reps were incredibly helpful throughout the process. Additionally, they have been very thorough and responsive with every question I've had since we purchased the monitoring. We have been very pleased.

Have been on FrontPoint for a number of months. I switched from ADT for two reasons. First - I wanted a cellular provider. Second - they were highly rated. So far I am quite happy. The thing that has impressed me the most is the phone support. Folks seem to really know what they are talking about. This is not what I found when I called ADT. I was a bit apprehensive about setting this up myself - I did get some phone support and it was easy!

Have had no break-in attempts but we have accidentally set off the alarm a few times and your rep is always prompt with the call.

FrontPoint has exceeded our family's expectations from the time we were considering them as a security firm. It was easy to activate and open an account.

I have a very good experience in dealing with customer service. I came with a coupon late, while still in free trial period, and was worked with to allow myself savings. I appreciate it when people take care of customers! Thank you! Also, I love the phone app and the ability to set my alarm from my phone. I wish it was compatible with my current house operating system. Also I have seen other units that have weather another warning that send alerts for extreme weather. My sister has a different company and her alarm when off alerting her a tornado was headed their way.

After having used two other security system, both of them using the telephone wiring, I feel really secure using this system with its wireless feature. I have experienced excellent response from the local police the two time I set the alarm off and could not remember my pass code.

Issues: 1) Monitoring center calls my secondary number first rather than primary number. 2) Tape on one of motion sensors is not strong enough to hold sensor on wall so it falls off. 3) iPhone app interface appears to be not very modern and slick and responsive, as well as website interface; in particular, changing payment method online would be very useful. 4) There was at least one occasion when door opening sensors reported as "open" while the doors were closed and locked and not moving at all for quite long time.

I had a boat for sale that set out by my driveway. This guy and his girlfriend stopped out in front of my house on road, came to door and asked if he put $200 down and return in 2 weeks with the rest, if I would hold the boat for him. I agreed, then gave him a receipt. When I came out of my front door, my beeper made its sound of a door being opened. He asked what that sound was and I told him. He, then asked how long it would take for the law to arrive. I told him a deputy sheriff lived half a mile from here. He left.

I've been a customer for over two years. Tailoring the system to fit my needs was a big plus. The system was easy to install and customer service was excellent.

I love this system. It is easy to set up. Easy to use. iPad and iPhone apps are free. Plus the customer service is excellent!

Customer service has been excellent. The equipment was easy to install and easy to use. The only downside I noticed was that the motion detector doesn't respond immediately. I tested the motion detector, armed my system, waited a few minutes then walked in front of it. It did not immediately trigger the alarm, after about 5 seconds and jumping up and down in front of it, the alarm finally triggered. It gets the job done, but would be more satisfied, if the motion detector was more sensitive and triggered the alarm immediately.

This is a great product backed by an excellent customer service center. My only concern is the confluence of price and value. The products and monthly fee are a bit high and I am not sure the value proposition is being met.

Fast shipment of equipment that works well, customer service that's prompt and responsive. Cellular network and user friendly apps for phone and pad set them apart. Many, many sensors and capabilities. Competitive monitoring rates. Researched thoroughly before I went with them and all accolades were accurate. Highly recommended.

The system is amazingly easy to install and very user friendly in use. We have not had any issues since installation and are actually bragging to neighbors about how nice the system works for us. FrontPoint does a good job in explaining the benefits of each of the packages so you can pick one that suits your needs. My parents who were visiting from overseas actually asked if they could take the system with them!

FronPoint has always been a great service and a great value, but recently, when I got a job offer in another state, we discovered additional reasons to love FrontPoint! We moved quickly, before we could sell our home. With FrontPoint, we not only have peace of mind about being away, but we have the added value of being able to manage the system remotely. Even better, we can monitor the times and movements of people we DO know will be in the house. Thanks, FrontPoint!

Set up was a breeze... wireless access is second to none... with the customizable notifications, monitoring the current status and activity history is so simple with the app for Android. If I forget to set the alarm, I can set it from ANYWHERE. Excellent service and value for the price and peace of mind! Thank you, FrontPoint!

FrontPoint is one of the easiest systems to install, maintain and own. Not to mention that they have great customer service, always courteous and helpful. Not sure why you would own another system, no wires, no strangers in your house, just stick, call and you're ready to go!

The service provided is quite good. I had a problem that the motions sensors fell off the wall due to the tape no longer being able to hold them. New tape was sent to me but I found it rather odd that exactly 6 pieces of tape were sent for the 3 sensors. Not one piece more. : )

When we received FrontPoint Security System to set up in our home, it was super easy to install. When we needed help, it was concise and very helpful. Whenever the alarm has been set off (by us), follow up was timely and appropriate. Thank God no one else has set off the alarm without our knowledge). We will recommend FrontPoint to anyone else who is in the market for a security system that works.

FrontPoint is top of the line security and service with pricing that just works! Within two days I had my customized system shipped, installed and functioning. The folks over there really know how to treat their customers. We even had a false alarm and in a way I'm glad because I got to see firsthand how they would respond without it being an actual emergency. I can leave my home with confidence. Set up my in-laws with a system also and they love it. Now we all sleep better at night and go about our day without worry. With my cell phone I can be home even when I'm not. Love that I can turn lights on and off and see what's going on at all times. Thanks FrontPoint!

From the first phone call to installation we were supported all along the way. We researched various company offerings and choose the security company rated tops in customer service. We 'joined the club' and are very happy we did.

We would highly recommend FrontPoint Security. The customer service is great and the system was exceptionally easy to self-install. We were able to set up the whole system quickly and we love being able to turn on and off our system with our cell phones. We accidentally set the system off shortly after installing, FrontPoint called and texted both of our cell phones instantly to check in on us. That experience has shown us how attentive FrontPoint is with regard to monitoring our system. We are so happy we decided to forgo using one of the larger named companies and chose to go with FrontPoint. We used to have a different system prior to FrontPoint and dreaded calling because the customer service was so bad. We used to feel concerned with our old system. We don't feel that way anymore.

I have been pleased w/ FrontPoint, both in customer service and price. I have not had an alarm event.

I did quite a bit of research on alarm systems before choosing FrontPoint Security. I looked not only at the product line the companies offered, but the level of customer service and responsiveness as well. From the inquiry I made, Carol took the time to ensure my needs were covered. She followed up and then we tweaked some of my choices thinking ahead to the future and how the system would suit my family's needs. FrontPoint's ability to offer me home automation products tied into my alarm provided me the level of security I was looking for. Set up was easy, and I was up and online in minutes. Adding the security cameras was simple, and did require a few calls to customer service to guide the through fine tuning the camera settings. However hands down FrontPoint has some of the friendliest and most helpful customer service I have encountered to date. I’m glad I made the choice to go with FrontPoint!

Awesome system! So good I recommend to my family and friends.

Made us safe, able to add family members and know what traffic that comes and goes through the house.

Very nice experience, customer service very prompt and easy to work with. Good value and good price.

I am very pleased with the ease of setting up the contract and even outing in the alarm system ourselves. The best part is the app. It is so easy to navigate the controls of the alarm system using the app. When you have your hands full with groceries and a baby, sometimes the last thing you can do is punch in a code on a panel. I am able to disarm the alarm while pulling into the driveway with my phone. In addition, when my mom flew into town, I was able to let her in the house using the app from work!

I had a low battery on my counsel. I called FrontPoint and the customer assistance personnel were very helpful. They shipped me a battery right away and talked me through the step by step procedure for installing the new battery. It is nice to know they are always there and ready to help.

So far we have had a great experience. The system was easy to set up, the iPhone app is very easy to use and we have gotten great service. They have gotten back to us very quickly.

I have FrontPoint for about 5 years now. I feel very confident when I'm out of the house. Especially knowing that I can see my property from anywhere at anytime. Also like the fact that I can armed my system away from my house if needed @ anytime. I especially like the text messaging send to my iPhone when the cameras spot a moving object in the area. Their customer service and their tech department are top notch and are all trained professionally to handle what ever issues you might encounter. I would definitely recommend (FRONT POINT SECURITY) for your home protection and peace of mind. Set up was a breeze....

Every time I have a question, whether it's about settings or my bill, they are so friendly and helpful. I have never had a problem with customer service or the device itself. I feel safe and secure every time I leave the house or when I go to sleep!! Easy set up and quality is great and the price is fabulous!

I rest easy every night and anytime I am away from home because I know my home is secure with Frontpoint. A couple times the maintenance guy at my apartment accidentally set it off while entering to do routine maintenance. Frontpoint was quick to call me and notify me that it had been triggered. I felt good knowing Frontpoint was serious about ensuring the security of my home. I would definitely recommend this company!

I've been very happy with Front Point so far. The price is reasonable. It took very little time (20 mins) to install and they walked me through the installation over the phone. Super easy. Luckily, we haven't had an incident. I also really like the mobile app... except I can't seem to remember my password.

I love the system and app use and customization. The price for cameras are way too high though compared to what's available on internet. I would rather have separate app for cam and one for security because of price.

I have used Brinks, ADT, and a private security firm in Maryland over two decades. When I discovered FrontPoint via the Better Business Bureau I was very interested in their excellent rating. I researched FrontPoint and found their simple customer approach and easy installation was right for my requirements. I installed the FrontPoint system one Saturday and have found its easy use operation welcoming. The monthly fee is reasonable also. The most important feature that made me choose FrontPoint for my family's security requirements are its 100% cellular connectivity. The other alarms companies cannot offer the fool proof cellular connection. I definitely recommend FrontPoint.

Thank you for a great product.

Customer service answered all questions and the system came very quickly. Set up took less than 30 minutes and activation was a breeze. Extremely easy to use.

Over the years I have had a couple of different alarm systems. One was a professional system that cost big, big bucks. Another was a mail order one that I could never get to work correctly, even though I am a very good mechanic and have a degree in electronics. I researched the Front Point system after we moved into a newer home and there were a few break-ins in the area. I settled on Front Point and ordered the system. Like a lot of people we gave up our telephone land line some time ago so we needed a wireless system. The Security Consultant was extremely helpful in helping me decide what components I needed.

I have been very happy with the support I have received. My major focus now would be to slightly pivot from a security focus to a caring focus (i.e. how can we help the individual home owner save money by thermostat control, etc). Show that the $40 per month they spend saves them $60 (home owners premium, climate control, etc).

I shopped around for a while before we decided on Frontpoint and we were not disappointed. The staff was very helpful, courteous, and knowledgeable about their business. Now we have complete peace of mind about our security, at home and away. I would highly recommend.

I researched security systems after our home was broken into. FrontPoint was superior based on my Internet search. In asking people I work with, FrontPoint's ease of use system was recommended and highly praised. When I called FrontPoint, I was treated kindly and with respect. They tout customer care and they can, because it is clearly evident that they care about their customers. I am so happy with our system. I feel safe and secure. We had a false alarm (I left my dog out of his crate for the day) and we were notified immediately! A great GE product topped off with incredible customer care. Thoroughly impressed!

We ordered the system several months ago. The customer service rep was wonderful and explained everything to me clearly on the phone. The system arrived and was very simple to install and we have never had any trouble with it. We all definitely sleep better knowing that we are protected each night.

The system is very user friendly. It was easy to install and easy to sign up for your services. The app is the best part of my security system.

I've had my FrontPoint account for almost 2 years. The system functions very well and adds security and value to our home. Installation and setup was easier than I expected. I had one door sensor to fail and FrontPoint replaced it by express mail at no charge to me. So far, the system works well and seems to be a very good value.

Overall system and support is great. There have been few wrong alerts and system is going into hang state where it does not respond. Other than that it behaves as advertised. Installation was a breeze but there should be additional attachments to make the sensors stick. Some of them don't stick too well to the painted surface. Something that goes over the sensor to secure might be a good option.

Best equipment, excellent service, and my family feels safe. You can't put a price on peace of mind. We shopped around and FrontPoint was the only choice for my family.

This summer I have been home more frequently on vacation from work. I have set off the alarm two or three times because I forgot it was on. I tried to get to the box as quickly to turn it off when I heard it go off. FrontPoint called me immediately to find out if I was doing okay. I feel good about that.

Easy to use, set-up was simple, excellent customer service. I was able to custom design the system for my needs. Monitoring is dependable.

I have had FrontPoint for almost two years. The set up is very easy and every time I have called customer support I have always had a great experience. I have recommended the product to others.

It was easy to setup and hassle free to check status anytime using a mobile device. The only issue is they still don't have application for BB10 devices.

So easy to set up and use. I had researched other security services before going with FrontPoint, and a lot of customers from other companies said they were not contacted when their alarm went off. We accidentally opened our garage door as we were leaving the house, and before we could get in the house to disarm the alarm, they were on the phone asking for our code. This made us feel good knowing they are truly monitoring our home. Also in the purchasing process, we were not pressured into buying things we did not need. They went over the layout of our house and suggested the best items for our protection. In fact, I bought more items than the company said we needed. It has been a year now since we purchased our system, and we have been 100% satisfied with it.

FrontPoint is simply the best, easiest and most affordable way to protect your home. My online experience with the sales staff was excellent and everything arrived as promised. Installation was a breeze and we were up and running with one phone call. Love being able to turn the alarm, as well as lights, off and on using my phone. We are extremely satisfied!

Customer service has always been amazing at FrontPoint. I had a sensor that wasn't working and the person I spoke with guided me through some tests and confirmed it was not functioning and now a new one is on the way. The folks who work at FrontPoint are so friendly and knowledgeable. Great service.

I've been very happy with my service so far. No complaints.

I found you on the internet, and once I spoke to one of your representatives, I felt very comfortable ordering a system from you. I installed it myself, and had customer service label the sensors and also show me how to download the iPhone app. I really like being able to arm and disarm my system from my phone. I have recommended it to several friends.

I have been a customer with FrontPoint for multiple years now and can honestly say they are the BEST! I have had no issues with the system and receive prompt calls and follow ups on the few alarms that I have received from my system. I was so happy I bought a system for my mother who is technology handicapped. My mom called when the system arrived and the Rep she spoke with stayed on the phone with her for 4 1/2 hours assisting her in the setup.

The customer service with FrontPoint is excellent! I accidentally set off my alarm, and they called within seconds. They were very understanding, and when I couldn't remember my security word, they worked with me to remember it. Great service, and highly recommended.

I chose FrontPoint Security based on online reviews, and I have not been disappointed. When I called to setup my account they actually "down sold" me on equipment. I assumed I needed a lot more equipment than I actually did. Despite the fact that their advice would decrease their sales, they advised I get less equipment. The installation of three door sensors, the camera, glass break sensor, and motion sensor took about an hour. It was very straightforward. The iOS and Android apps both work flawlessly. We have had an alarm activation (construction worker who got there early) and the response from the monitoring team was immediate. I would highly recommend FrontPoint to anyone.

In the beginning it was good, I was with ADT for 3 years and everything with them was good also. When I got my new system the install was quick and professional. After 3 weeks or so we started getting these false alarms, we tried everything to figure out why we were getting so many false alarms. After many phone calls we figure out the reasons. Door sensors and the garage sensors were setting the alarm off. On my last call to c/s we figure it out, it was the air pressure from outside that was causing the door sensors to trip. Your installer returned and re-position the door sensors that were affected and all is well. We also like the Android application that allows me to control the alarm sensors. I wish there was a video camera install as well. I thought that the system would come with at least 1 camera in the package that was not an added expense. With a system like this video should be standard. Thanks FrontPoint.

Front Point is a good system at a decent price. My only dislike is the outdoor camera mount. It is difficult to mount the camera above the mount arm due to the swivel. It won't stay in place unless secured and nothing comes with the kit to do this.

Front Point Security has been very reliable and functional for me and my house. They have always helped me with any problems with my security promptly. I would recommend them over ADT and all the other major security systems due to my experiences.

The service we experienced was excellent. In our set up calls, the technician was patient, personable, and seemed to really care that we got set up correctly and with little frustration. I have already recommended your system to several others and will continue to do so. Thank you for an overall excellent experience at a fair price.

Everyone I spoke with at FrontPoint was polite. No one was rude. But honestly, the reason for my call was never satisfied. I called on the weekend to request a change with my contact information. Customer service told me they were not able to handle this request until regular business hours resume and they said they would have someone call me back. They took my contact information but no one called me back. This was 10 days ago.

I've been a Frontpoint Security system user for over a year now. Upon receiving the system the set up was a breeze. The customer service representative was knowledge and respectful. I never felt pressured or pushed to make a purchase. The system itself is simple. I have a 1500sf home and the system is sufficient. The system panel is easy to use and the remote key fobs work great. Although we've never had an actual break in, I've tested the system and it works flawlessly. I receive accurate email alerts and have never had any issues. I'll recommend this system to anyone liking for a home security system...

I am very happy with my service. I have only had one incident where my alarm went off and FrontPoint immediately called me and made sure that everything was ok. They ask if local law enforcement was needed and I said "no". I was very surprise by their quickness to respond and wanted me to feel safe.

It has been by far the best experience I have ever had with a security company. It was easy to customize, set up, and maintain. I have never had any trouble with it, and anytime anything is out of the ordinary, they let me know. I absolutely love it and couldn't be happier.

I replaced my old system with the FrontPoint system about a year ago and couldn't be happier. The set up was easy. Did it myself in less than an hour. I have added 3 cameras as well as automating my lights and thermostat. My home is more secure than ever. Operating the system from my phone or tablet is simple and quick. I was able to get rid of my phone line at home as the entire system is wireless. I will continue to recommend this system to everyone who asks.

I have not been with FrontPoint very long but my experience with set up and any and all questions I have had were handled perfectly. I had the alarm go off. It was not an intruder and I was impressed with the promptness of them contacting me, I think it was less than a minute if that is possible or two if that. My cat set the alarm off so I set the motion sensor in different spot. But the promptness and their friendliness is the best I have ever dealt with and this is true, I have recommend people to them and brag about the system.

Easy self setup with very helpful customer reps!! They have been very timely and precise. The best part is you could control the system from your smart phone almost real time.

From the very beginning, the customer support was amazing. The initial setup was a breeze as promoted. We moved to a safer neighborhood but chose to keep FrontPoint anyway because of the added fire security. They call instantly when something occurs and make sure that we are okay. I have never been happier with a service than this one.

Home security system, easy set up, works as described, no problems.