Frontpoint Reviews

My experience with Frontpoint is very good. I could use a couple more to cover my other windows, but it's working really good right now.

I have used Frontpoint as our home security service provider for a couple of years. It does a good job. Installing the security device was simple. I use their mobile app and I love it. It’s nice. Frontpoint is exactly as advertised.

I have been using Frontpoint for two years. I had researched it and thought that it was something that I'd like to have. I had no problems installing it. I like their app where I can access and control my system on the go. The system is working as designed and I do use it frequently when I'm away for a prolonged period of time. I had a concern once about testing my motion detection devices so I called their team and they were very friendly. I have a very good experience with them.

We were looking for security systems and we ran across Frontpoint online. We did it and we love it and now we've had them for a year or two. I enjoy the system and it's great for me. Installing the device was very simple and once I had installed it, I had to call the number so they could just activate everything. From that point until right now, it's perfect. Their app was the most wonderful thing they ever came up with. Since I had this, I sleep better. When I go home, I just set my system and it's like I'm totally relaxed. I like the way it's set up so they should keep that.

I started using Frontpoint a little over a year ago. Installing the security device was extremely easy. Also, using the mobile app is very easy. I once had an issue with one of the sensors and talked to somebody at tech support and they were able to resolve it right away. I had a sensor that was mounted in a bad spot. They just gave me directions on other locations to put it in. They're always really helpful and you don't have to wait on hold for eternity, like other places. I'm very happy with their service.

I like the ease of installation. It’s pretty simple. I knew what I was getting into, so I just looked it up online, thinking I could figure it out. Another thing I really like is being able to control things from my phone. It’s kinda cool. But I wish they would create their own branded experience. Because they use alarm.com as kind of like their vendor. Anyway, I feel more secured now that I have more control over my home. I've had it for about a year now. It's great. But the main thing that really sticks out to me is their customer service. I have no problems calling them and getting help from them, so I feel taken care of. They've been really great.

I got on all the rating services for security systems. Frontline was up at the top, so I thought that must be the one, so I signed up. We have a sensor on the back of the garage; it leads out to the patio, and another door leads into the house. We keep forgetting that if we set the system alarms on the garage, that back door out to the patio is gonna set it off. We drove out and got looking in the back door and it was unlocked, so my wife got out and fixed it and opened the door while she was locking it up, so that set if off inside but we didn't hear it. So when we took off, that thing was ready to explode in a minute. Now what we did was put a big sign on the back door that says 'alarm', so we don't do that anymore. But the darn thing works.

I like that you can turn it on and it works. But I don't use it that much because we don't go out so far. Unless I go out two or three days or over a period of time I'd turn it on. It's now on and will be for two or three months. I won’t be home for a while.

I discovered FrontPoint when I was searching online for home security service providers and I've been using them for almost a year now. I've had other security providers prior to them, but I like FrontPoint substantially better. The installation of my security device was very straightforward and allowed me to be hands-on like I wanted. The team members at FrontPoint were always very helpful and prompt in resolving issues.

Up to this point, it has been fantastic, excellent. It was very easy to get connected, to work and I've been able to access it on and off. The only thing I had was I switched cell phones and I've been unable to download the app on my new cell phone so that I can turn it on and off from the outside. So I just got to turn it on, rush out the door and turn it off quickly when I get back in.

I learned about Frontpoint through web research. I decide to use it as my home security service provider because of the cost and the technology. Installing it is pretty easy. I called in to get it activated and tried to see if I could cancel my service. They’re friendly.

I really like Frontpoint. Our experience with them has been great! It's easy to activate your system by the phone and I like it. But I haven't done it in a while. It's all good.

Frontpoint security system has been very good. I signed up with them about a year ago because I liked their options for Wi-Fi instead of running a bunch of wires and things through the house. Installing the device has been very quick. I called the helpdesk and within five minutes, it was up and running. They were very helpful. They knew exactly the inside and out of their system and they pinpointed where to place the sensors on the doors and windows. Now it's very easy to monitor on the Internet. It's been good peace of mind. I would recommend them to all my friends if they were looking for a security system.

Frontpoint has been my home security provider for about a year now. I had somebody set it up for me as I'm partially blind and 87 years old. They certainly have been responsive whenever I talk to them.

I did extensive research on the internet for about six weeks before we closed on our home, and Frontpoint had been rated the highest in customer satisfaction. I had never heard of them before, but I went with them because I couldn't find a single bad thing written about them on the internet. We have them for 12 months now. Installation was extremely easy. It all comes in a box. They had already pre-tested my house for my addresses to the cellular signal. We just opened the box, plugged in the main board, the control panel, and around the house put the things up. It was all very, very easy, and then you call their helpline and they turn the whole system on. They offered a test period of about a week, but I didn't want a test period because we hadn’t physically moved into the house yet. So we went live immediately. It’s been a fantastic system.

My son had Frontpoint service in his house in Ohio and so I got one for my house as well under a year ago. We liked that it was wireless and less expensive. Installing the device was not a problem. We plugged it in and put all the little things where they were supposed to go, and then we called Frontpoint. There was no problem whatsoever. I have the Frontpoint mobile app and like it a lot. I use it when I come and go to turn the alarm on and off. I like that I get emails or text notifications if something happens - usually it’s because I walked in and set it off and forgot.

I told my son who's a professor at a university in South Carolina that I needed some kind of a security system so he researched on it and came up with Frontpoint. I'm not sure I'm running it the way I should be running it but it's been great. The installation was a piece of cake. During the installation phase I had questions, I called and they were easily answered. They took their time, they were friendly and very helpful. I feel safer whenever I turn it on and when I leave to go to the grocery store or some other place - that way my wife would be protected. I could call them whenever I feel I should - I haven't done it but I would feel comfortable doing it.

I have had Frontpoint as my home security service provider for about nine months. I like the way the system operates and works. I liked the idea that even if they smashed it, the signal is already sent. I didn't have any problem installing the security device. I followed the instructions and everything went up. I feel secure that nobody is going to get in here and if they do, they'll get caught. It's great.

My overall experience with Frontpoint has been very good. The people that I interacted with are all very good. In fact, I have recommended them to other people.

I've had Frontpoint almost exactly a year now and got them because I like the ability to customize their services and I can set it up myself. I ran into one tiny problem but had somebody on the phone with me the whole time I was working with it, so it was really a good situation. They were great and very patient, waiting for me to try different things. They stayed right there on the phone with me as I was looking for things to make it work. I love the mobile app - another reason why I went with Frontpoint. We also got the video cameras and I love it. I've got one framed at the front window so I can watch the front of the house. It's really nice to be able to do that. We don't have windows on the first floor that you can look out, so I can just pull up that camera and see what's going on in front of the house. The experience was easy and convenient, and they've been very responsive.

My experience with Frontpoint has been really good. The installation was really easy; it's nice to be able to do it on your own. There was one sensor I had an issue with, and when I called, they were really friendly and easy to address. I enjoy having the ability to access it online. We have a second home, so we have Frontpoint in two homes. If someone goes to our second house and we're not there, it's just a nice and easy way to turn the alarm off so someone can do work in our house. The online portion alone makes it very easy to manage.

I have it for nine or ten months now. There is not much comparison with my old provider. Frontpoint is by far better, more options and I feel more secure with it. I feel more comfortable that my house and family are protected and I can monitor it all the time. The installation was very simple. It's a DIY project and I use the mobile app all the time. It's one of the reasons I went with that system. Their customer service is awesome. They answer my questions. I had little issues with one or two sensors and they sent me new ones. They have been fabulous and have given excellent service.

I went online looking for a new security company and saw that Frontpoint has high customer satisfaction rating. I did have a different security provider but Frontpoint is better. I've had them now for a little over a year. I was able to do the installation and myself, with Frontpoint over the phone. They send you a self-install package and you get to call somebody and that person walks you through every step. They're patient about it and stay on the phone with you until you get it done, and I really like that. I didn't have to have a technician come out and do the work. I also have the option of upgrading my system without having to have somebody come out.

I heard about Frontpoint when I moved into a new home a little over a year ago and started doing some searching on the internet about wireless security systems. I actually tried another security system but returned it. Frontpoint's service is better. I installed it within my entire home without any help in under half an hour, just by the instructions. It's very, very straightforward and simple. I called them to activate it and they gave me a little bit of tutorial on the keypad. I use the mobile app almost every night and it's great. I'm comfortable that it's doing the job that I want it to do and particularly the fact that I was able to put it in myself and didn't have to open up any walls or run any wires. They also have terrific customer support. You get them very quickly and they make sure they solve whatever question or problem you're calling about.

I have used Frontpoint as my home security provider for about a year now. I had another security provider before but this one is a lot better. They are responsive and they answer calls. I have somebody to talk to and they send emails. During installation it was a little hard to customize it for the architecture of our house because we have a very old house, a hundred year old house, but they were very helpful on the phone. They sent out and returned the wrong pieces without charge and sent out the right stuff and I got the right kinds of adapters or security things and they walked me through it. They help you make it work. It's not like you'll buy it then you have it and it's your problem.

I like Frontpoint. I'm very happy with them. Installation was pretty easy. The customer service was great. The lady stayed on the phone even though they were closed to help me set up my cameras. My father-in-law ordered from Frontpoint because of us.

I saw Frontpoint on the internet and have been using it for about a year. We were doing a lot of travelling that's why we went ahead and signed up for the service so we could keep track. I chose them because of its wireless service. We are happy with the service and it's pretty reasonable as well. I have referred a few friends to them.

I've had my security system from Frontpoint for a year now. I installed the device myself and it was very simple. I really like the mobile app a lot. It lets me know when doors open and when they shut and if we leave a door open, it reminds me to shut it. I only had a chance to interact with their team during purchasing and they were very helpful. Since installing the security device, I feel a lot safer and more confident everything will be taken care of at home when something happens.

I like Frontpoint however the back up battery didn't last long when the power went out at my house the other day.

We decided to use Frontpoint because there was an incentive on Angie's List and it also seemed very easy to install. And when we talked to their salespeople, they were extremely helpful, and it was reasonably priced. We've had it for roughly a year now. I use the mobile app all the time, but every time we have a storm of any sort, I have to uninstall it and reinstall it. For some reason, an electrical storm seems to knock the app out so that it doesn't work. I've added a few security features and other windows and doors and I had one of my doors break and the team at Frontpoint has always been very pleasant and helpful. I found them very good.

I like Frontpoint real well. I like the fact that it's all wireless and you set it up yourself. The other companies come and do it for you. I got the top package, it's $49.95 a month, but I got peace of mind. You can see everything from your phone if you have a smartphone. And they're knowledgeable and always helpful. Whenever I call them and I didn't understand something, they walk me through it. There's no pressure to do what you don't want.

My experience with Frontpoint has been fine. They were very helpful in selecting the type of equipment needed. It was very easy to install. The instructions were pretty clear and when I did have a question, they were very helpful in answering the question during the installation process. I haven't had any issues since I had it installed a year ago. I really haven't had to contact them since. The only thing I don't like about it is the requirement to do a three-year contract. It's becoming an antiquated business practice. I like their customer service and the ease of installation. But I would also caution people to look at competitors because if there's someone out there who can do something equal as Frontpoint and they don't have to sign a three-year agreement then go with that.

My experience with Frontpoint has been great. One time, the little sensor thing fell off my door. They called me immediately and I said, "I thought I hadn't been able to buy a more sticky stuff for it" and they said, "Well, you think that's what it is but we'll send somebody by there just to make sure." I thought that was good. Even though I really didn't think there was an issue, they still sent someone out there.

Good news. This is my first system and it took some research in choosing. I am pleased with the whole operation from home set-up to the response call center. I have confidence in the system and peace of mind while away from home or while home and the system is armed. Oh, the good news. I can add to my home protection with sensors, cameras, light timers, heat & cool control. I can monitor my system from my computer or mobile iPhone. It has been a great investment in prevention and security for my family and our home. Tech support is awesome too. They take time to work through any issue or questions, especially as a new user. Great choice!

So far, Frontpoint is very good but I haven’t been robbed. I've had them as my home security provider for less than a year. I chose them because I can put it in myself. It was very easy and it went through without a problem. I feel safer and more secure. I use their mobile app all the time. The other day, my credit card was compromised, so I had to change that and they got right back to me so that was good. The only negative thing was that I had to call them to change my method of payment. I couldn’t do that online but they said they’re working on it.

Overall experience with Frontpoint was very good. They've got easy installation and quick response.

So far I haven't had any problems with Frontpoint. It's fairly good.

Compared to our previous home security I like the Frontpoint better, it's wireless (with ADT you need to plug it into your cable line) and installing the system was pretty straightforward. Mobile app works for the most part. I've only had a couple of glitches with it, but it usually works. It's a great security system, overall. We've had it for about a year now and we feel more secure. One time our alarm had gone off and we didn't know who had actually tripped our alarm, but it was one of our relatives. They took care of it and there was no problem.

I'm satisfied with the service of Frontpoint. I would recommend them.

I had a second break-in into my house which prompted me to use Frontpoint. It's been a year now since installing it. It's great and the Frontpoint mobile app is priceless. However when installing a part, if there were any, the business hours of when you call to activate go well into the night short of being 24 hours. So I get home late and I had the box and I got everything glued in there but I have to get up early the following morning because the hour is a little short. But other than that they have always been very helpful and very pleasant. I wanted more stickers, I asked and they accommodated. And it's great that they didn't charge me extra. They gave me another five... priceless.

I did some research on the internet and Frontpoint was recommended as one of the top ones. I have been using them for close to a year now. The installation was simple. I'm more secure when I'm around the house. I'm very satisfied with Frontpoint.

We have been using Frontpoint for six months. We chose it because it was cellular-based and not hardwired. Installation was very easy. Their people were very helpful. Everyone I talked knew the system and tried to help me out. I put it in two different houses. I spend six months in Virginia and six months in Florida, so it gives peace of mind knowing that the house that was empty was protected. And they're very, very helpful people. I had a couple of issues with some sensors and we were able to get it resolved very quickly. It's very beneficial to end user.

I've used Frontpoint for about a year and a half. Installing the device was very easy. That kind of system is hard to set up obviously but you just stick it on and you plug it in and then you call them. I use the app on my phone because sometimes when I get out of the house, I forget to lock it up and it works fine. We live way out in the country and we don't really have big crime issue out here but more and more you hear about it. People getting their homes broken into because they are way out in the country and there's nobody around in there so it gives you a certain amount of peace of mind. I like it and recommend it. I was very pleased with the whole installation and purchasing experience. It was good.

I am very satisfied with Frontpoint. I've had a couple parts need to be replaced and you're very fast on that. And we've only had the alarm bell go off once and that's because the pet set it off. We have two cats roughly 20 pounds and another ones 11, 12, 15 pounds. They must have got right next to each other and both moved at the same time. The police showed up and they looked in the window and say "I think the cats did that". They told me 40 pound animal would be the lower limit but somehow they managed to fool it. But everything worked the way it was supposed to. You guys might want to maybe tweak your description on the size of an animal that can trip a motion detector.

I first heard about Frontpoint through the internet. I have used them as our home security provider for nine months now. Looking at them online and going through the different security places, it looked like they had the best deals and they're a cellular-based security system instead of a landline-based. We use their mobile app every day. I like it. It’s very easy to use. Also, installing my security device was very simple.

We've had Frontpoint for about a year now. It's wireless so we didn't have to do any wiring in the house. The installation was very simple and it was just a matter of connecting with the monitoring service. We use the Frontpoint mobile app and we like it. We are able to control our system while on the go and whenever we want to activate it, we can do so and we feel secure having it. Frontpoint is easy to install and easy to use.

We were out there looking for a security system and Frontpoint had the best deal. We did the installing ourselves. Everything was shipped to us and then my husband took care of putting everything up. We like being able to access and control our system using our phone. And when we had some issues, my husband would talk to them a couple of times and they were friendly and able to answer all of our questions. Our overall experience with them has been good. We haven't had any issues to date.

I’m still under contract with another home security service provider but I went ahead and installed Frontpoint in my home. Without a doubt, they are leaps and bounds ahead of the other company. Installing was easy to do and they were on the phone with me, guided me through the rest of the final setup. I use the Frontpoint mobile app all the time. It’s great being able to access and control your system on the go. The staffs are like the best of any company that I’ve ever talked to/had to deal with. And, it has made a complete difference in my day-to-day life. In fact, they caught the criminal when they broke in the last time. It worked perfectly. It was remarkable.

I searched for security systems online and found Frontpoint. I chose them because of the credit checks. Another provider was asking for a higher credit score than Frontpoint. It's very affordable, compared to other companies where they want you to get into a five-year contract. With Frontpoint, they only ask you for at least three years. I use their mobile app all the time. The app that allows you to access and control system on the go is the best thing you can ever have because if you have to rush out of the house, you just let it go and go out.

One of my friends has Frontpoint and he liked it a lot, and recommended it to me when I moved in to a new house last year. I had it for around nine months. I haven't had any problems with FrontPoint. I just moved recently so I disconnected it from the old house. I'm moving to another house where I don't really need it and haven't hooked it back up yet cause I just moved yesterday. I'm trying to see if somebody will take over my lease because I didn't realize I was in such a long lease. But I've never had any issues with them.

I learned about Frontpoint through an internet search. I decided to go with them because of the fact that they had cellular technology without an extra cost. The cost was similar to others but they had that extra feature. Installation was really easy, the customer service is great. It's quick and painless.

I was initially pleased with Frontpoint. However during the course of the contract I was quite disillusioned with the service and attitude of the people. I was given access to the system and it is supposed to reflect the settings on my system but it did not do that. It did not report the correct settings. My motion detector on my porch kept going off but every time I looked at it, there is nothing that would set it off. The place is locked and set down for winter and there is no indication of anybody coming in. It irritated me because I couldn't trust what I was seeing. They didn't do anything.

Installing the Frontpoint security device was perfectly easy. Now I'm not worried about getting broken into. We have them about a year now as our home security provider. Very nice and easy to work with people. They're very easy to talk to.

Frontpoint has been great. I've had them for almost a year. I went with them because of the ease of use and the service. Installing the device was very simple. Also, I use the Frontpoint mobile app all the time. It's very, very handy and it works great. Their people are very professional.

Everything's okay with Frontpoint.

I have used Frontpoint as our home security provider for a year now. Installation of the device was very easy to do. We use Alarm.com which is the Frontpoint mobile app and we love that we're able to access and control the system on the go. Every now and again we'll give them a call and say "I don't think it's working right" and they always come up with a solution and it always works. We have more peace of mind every time we leave the house. We have 2 dogs and I always worry about them being caught in the house if there's a fire or if somebody breaks in and lets them out. It gives us peace of mind that if anybody ever breaks in or a fire goes out, we will be notified. We wouldn't trade their service in for the world.

About a year ago on October, my house was broken in to. It's my father's house but I am living here and he had to move away to take care of my mom. So he did some research online and found out about Frontpoint, we set it up and we've been happy ever since. Installing the security device was extremely easy. I had no problems or whatsoever. We talked to a gentleman on the phone and turned it on that day. We are extremely happy with Frontpoint. It is awesome! We have nothing but good out of it. I moved in with my girlfriend and we are in the process of selling the house. I talked to her and we are going to take the system from this house, put it in my name and keep using it.

We bought Frontpoint security for my house that I’m living in and I’ve been real happy with it. It worked well for me. Overall experience with Frontpoint has been really, really good.

I heard about Frontpoint from a friend. Installed the security device myself a year ago and it was really easy. Frontpoint people have been real good to work with. I had one little problem with one of the sensors and they replaced it and everything was good. I haven't had any problems with the service or the product since then. Having the device gives me a little more peace of mind. It's great being able to access and control the system on the go. I use the Frontpoint mobile app all the time.

Frontpoint works well for me. It's simple to install, much simpler than I expected and the few times that I've had to talk to customer support or ask a question it's been very seamless.

Frontpoint is excellent. They've done a really nice job.

I have Frointpoint as my security service provider for six months. It's very easy to install but the problem is that it's very easy to forget how to use it. I'm going to use the mobile app when I'm moving but I don't need it for now. I've called Frontpoint several times and I've got good service. Having Frontpoint makes sense because crime is very serious. I live in a good neighborhood but when the house is empty, usually people are trying to come in and take out the appliances.

In the process of moving, my book got misplaced and I didn't have the information as to how to get in and change my password and things like that. So I had to call them for different stuff. I had problems getting through them at first but then eventually after I explained to them I have a problem getting through it seemed like I didn't have that problem anymore, and they finally sent me a book.

I learned FrontPoint from one of the guys I work with and it's been a little less than a year since we have it. I like that I could simply install the equipment myself. I didn't have any problem doing it as it only took a few minutes. Also I can take it from one house to another and I can add features if I want to. The mobile app is cool. I use it all the time. It's pretty slick thinking that you can control your system while on the go. I like it and generally we feel safer with it. Our cat set off the motion detector and they're good about calling right away. It's less likely to have anybody break in. If anything should go on there while I'm not there, I'd probably know about it and be able to get the police there. It's very good. I would recommend it.

I have used Frontpoint for about a year now. I think it's easier to make changes in the system with Frontpoint compared to the old security system that I had. Installation was simple and the mobile app is good. Sometimes I open the door and forget about it but it's been great. It's definitely much easier to use the alarm system with the mobile app. I have talked to a couple of tech supports and it's been great. I had a sensor that wasn't working and they helped me troubleshoot it and replace the sensor. It's reassuring to have the system always checking the doors and windows for me. Overall, they offer good customer service and easy system setup.

I first heard about Frontpoint through Yelp, reading reviews. I had them as our house security provider for under a year. The main reason for choosing Frontpoint was it’s wireless. There’s no actual wiring connection to the house. I can take it wherever I want to basically. Installing the device was very easy and they were very helpful as well. The team were all super friendly and super helpful, very quick to respond. From the beginning, everything was just very, very good. Also, I use their mobile app all the time. It’s very user-friendly. I’d recommend Frontpoint. It was a very good experience. I can’t compare it to anything else. They’re very good in that sense. They were very helpful. And it’s very easy to use on a day to day basis.

I researched security systems online and that's how I learned about Frontpoint. I went with them because of the ratings I've read about, and now we had them for less than a year. Installing the security device was very simple. I have used the Frontpoint mobile app but I've had some issues with that. There had been times when it just doesn't work. I've talked to some reps at Frontpoint. They've been fine but when it came to the mobile app, it couldn't seem to do too much other than just log out and log back in again and see if it works. Fort the most part it does but there have been times when I've been in another town and I can't get it to respond. But still I did like the feeling of security. The only criticism I would have is that the console is very bulky. That's been an issue for us. I wish they would come up with a sleeker, smaller design for that.

I chose Frontpoint because my son had a system and he was happy with it. I have been using Frontpoint as our home security service provider since last November. Installing my security device was difficult as there were issues. One of the door switches or units was bad and needed to be replaced. They hired their local contract installer. There was very little clearance between the top of the door and the ceiling and he didn’t have a drill that could drill in that area. And I subsequently had a number of issues with the light modules, the location of the console. The light modules didn’t work. I moved the console around several times. The light module issues continued for three or four months.

I activate and deactivate the system all the time using the app on my iPhone. It's great. I've even done it from my bedroom when I forgot to set it at night. Sometimes I wake up and say "oh I don't think that I set that." So I pick up the iPhone and set it from my bed. But recently, I was getting an indication that I thought one of the sensors wasn't working. So I called in and talked to somebody and I realized it probably had been working. I was misreading what it was telling me. I also found out when I put them in, I thought I had labeled everything so I'd know exactly what sensor I was looking at. But evidently from talking to the individual that I talked to last week, I had neglected to save that. After talking to him, I went through it again and now got everything labeled so I know exactly what each sensor is doing. So I was very happy with the service, too. In fact, I had pulled part of one of the sensors off the door when I thought it wasn't working so they're even sending me some new adhesive pads to get it back on there properly.

I researched other security systems, but Frontpoint seemed to be getting the best reviews. After spending about 5 minutes on the phone with Stephen, I knew that the customer service would be MUCH better than the other option we were considering. After a few days of emailing with Stephen and asking questions, we decided to order the equipment. The representatives are so kind, and they really make the process easy. I'm hoping the installation is equally as effortless! Also, what a great referral program! The family who referred me received $100 to Amazon and I got 1 month for free. Very impressed so far. Hoping for continued great service. Thanks, Stephen and Frontpoint!

Frontpoint was recommended by the builder. I've had them since December. I had another home security provider for a long time but Frontpoint is excellent compared to the other one. Installing their security device was no problem. It was a piece of cake. On setting it up, when I spoke to the guy, everybody was very helpful and I would recommend them to anybody. I have less worries since I had them. Having Frontpoint is carefree.

I have used Frontpoint for about a year. I decided to have them because they're wireless. Installing the security device was easy. Being able to access and control the system on the go is a good thing. It works out fine. When I set everything up and called to have it activated, the reps were all very polite and it worked out real well. And then once this past winter, we had water in the basement and they called and informed me immediately before there were any real problems, any real issues with it, and we were able to take care of it. Having the system I feel more confident. We got it basically because we winter in Florida, and it is something to make sure that everything was okay while we were gone. I like them. I'm happy with their service.

I have used Frontpoint as our home security service provider for a year now. As far as customer service goes, there is no comparison with ADT, my old home security service provider. Frontpoint is much better. What I did was I ordered online with the help of one of the Frontpoint representatives at the 1-800 number and I received it through FedEx or UPS, and when I received it, I organized everything and when I was ready to start installing it, I called their 1-800 number again and they took me through the entire process.

I spoke with Sahil at Frontpoint about setting up a security system for my new home, and he was excellent! Very personable and told me everything upfront. Coming from a security provider, that's something I could definitely respect and appreciate. Their security is a little more on the expensive side, but you definitely get what you pay for. You can set the system up yourself, or request to have someone set it up for you. Overall, very pleased with my interactions with Sahil.

My husband installed it and there was no problem at all. The reason we chose Frontpoint was because it was wireless. We're away from home a lot and we could turn it on and off whenever the housekeeper came in using the Frontpoint mobile app. We use that a lot when we're out of town. We really like that. That was a big plus.

I had a break-in in my home last November right around Thanksgiving so I went online and started looking for alarm companies because I was living alone in my house and I was afraid. I wasn't sleeping and I thought I need to do something. I started checking out different places. I called Frontpoint and they were very responsive and they listened. It was like "We have a product to sell. How fast can we get this to you?" and "We'll give you this kind of a deal." It was a very pleasant experience to buy it. It also felt like there was compassion. They felt very personal and so that made me feel good. And then when installing it, a couple of things I put in wrong, like backwards, and I had to redo it, they were very patient and they helped me a lot.

I learned about Frontpoint through the internet. They were rated as the best company so I decided to have them. I've been with them a little over a year. Installation of the security device was very easy. I use their mobile app to set arm and disarm my alarm system. It's great being able to access and control my system on the go. Since having Frontpoint I feel a little bit more secure when I leave town. Also, every time that I've spoken with their team, they've always been very friendly and very helpful. They're just very, very courteous every time that I've dealt with them. Overall, I'm very, very pleased with the company.

The last time I called, it was wonderful cause I got someone who really knew what she was doing. It was a young woman who was just excellent. She was outstanding. She offered suggestions and then sent me a product. Their solution was to put a thicker pad on the back of my sensors, so they sent me these pads that wouldn't be able to be put there anyway. So that wasn't very good. But the first one I called didn't have the technical expertise that was needed. Then I talked with a second one and it was a man, and he was okay. So they got my problem solved. Overall, since I've had the system, excellent service. I was eventually able to find someone who could take care of my problem. Frontpoint's done a good job. I'd recommend it.

The service has been great. I’m so happy with it. Thus far, I’ve not had any problems whatsoever either with my equipment or my service. I’d recommend them. Frontpoint is the greatest. I had ADT before and they let me down at a time when I really needed some help.

Worst home security company ever! My front door alarm never works properly. They have sent me 3 different sensors and none of them work properly on my front door. For the past 2 weeks my alarm goes off every day when I leave for work because it doesn't work properly. They call and ask if everything is alright and all I can say is, "It is the crappy Frontpoint Security sensors that don't work again." I am so sick and tired of this company and their worthless equipment. I've paid so much money for a security system that is worthless.

I was shopping for a security system/alarm company due to a recent break in/incident that occurred with a neighbor's vacant home (rental property). In a few minutes of basic research, Frontpoint security consistently appeared as either the top or in the top 5 companies for security. I filled out an online form requesting a quote that consisted of name, address, and phone number and was immediately contacted the next morning by Sahil **, a security consultant with Frontpoint.

We just bought a new house and negotiated with the seller to leave the security system because we left ours at our old home. The sellers told us that they really like the system and just to call Frontpoint, sign their 3 yr agreement and they'd transfer it. I just called Frontpoint and told them my situation and the representative on the other line literally started laughing and didn't stop for at least 45 seconds. He said he was laughing because "you can't just do that." I was so mad. I've never experienced such unprofessionalism.

I have increased my rating to three stars due to the fact it is finally up and running, and now seems to work fine. Initially, two pieces were defective and two could not be picked up by the panel (They needed long range). So the replacement pieces were sent. Upon receiving, they neglected to send one replacement. So now I had to wait again. When that finally arrived, and all got set up, an additional sensor was not picked up. I was told this was due to the door being metal, and a replacement had to be sent for this one. Why was the question of metal not brought up by them initially?

I purchased a system for $487.00 a few years back. They claimed that it was GUARANTEED FOR THE LIFE OF THE CONTRACT. I started having problems last year with the control box that showed "battery failure". I called several times and reluctantly sent a new battery. The problem persisted to which I called a few times and they claimed it was all working correct and it was the location of the box causing the false message.

DO NOT trust this company. They tell you anything to get that sale. The rep was pleasant and friendly and then immediately became agitated when he could see I wasn't buying anything on the spot. My wife kept seeing good reviews so she convinced me to try it. I let her call in with brand new information so I wouldn't have to deal with the same ** AND we got a better deal, go figure. The original rep recommended something that seemed basic for my home and then refused to acknowledge any coupons I told him I saw online. The woman my wife talked to told us to join Angie's List and then buy it through there and got us a sweet deal.

It doesn't work. I purchased the system and had to return it within two weeks because my alarm went off several times a day everyday. Every time it went off it was their fault. I spent 5 to 6 full days on the phone with their support team trying my best to get it to work. FrontPoint mislead me when I purchased the system, nothing they told me was true! Trust me when I tell you they are full of !@#$! Their product is 100 percent crap! How they got so many good reviews I have no idea. Their support team is very nice and they tried, but after two weeks into it, and at least one full week of my life wasted. I had to give up and send it back. This was one of the worst experiences of my life. FrontPoint is a joke, they suck! I'm really upset about the time and energy I spent trying to use a system that doesn't work. First I was Mislead about their motion sensors, Then my door and window sensors went off everyday several times a day. It is totally unpredictable and they have no solutions although they did try it doesn't matter the product is crap!!! It doesn't work!!!

We had this system installed in our home for a year and a half and it functioned fine, customer service was great. We moved and I reinstalled the system in our new home. It's been a month now since we moved and I have not been able to make this system functional. First, I ordered additional components since the house was configured differently. They sent the wrong components. That took time to fix.

I ordered a security system from FrontPoint about two weeks ago. They were to send me all the "normal" stuff plus I was going to have installed the items they do not install (camera, door lock and thermostats). It was to be installed today (7/29/14) because I wanted it in before I went out of town this weekend. Door lock, thermostats never came in and I was going to have them installed tonight after the rest was put in. However NOTHING was installed because they NEVER showed up, called or anything. I emailed Sahel before noon and he said he would find out what was going on and call in a few minutes. I NEVER got a call and finally emailed me back at 9:00 AFTER I emailed at 8:30? Is this the company known for customer service?

Ask for Sahil ** for outstanding customer service. He went above and beyond my expectations. His knowledge of Home Security and why FrontPoint is number one in the industry leaves you feeling that you made the right choice. I highly recommend them!

Your customer service is amazing, and the products are impressive and easy to set up and use. Everyone that we've spoken with, from the initial salesperson, to the technical people who helped with setup - all have been professional and helpful. The system was really easy to set up - I was skeptical that we could really do it in 30 minutes, but that was pretty much all it took. We really like the website and mobile apps, and ability to customize and add features. Great work.

Front Point customer service was easy to work with and was pressure free. The system arrived quickly and was easy to install. The system has been easy to use and problem free. Their monthly plans are a good value compared to other companies.

We had a break-in last week. My wife is very nervous about them coming back while she is home as they broke in even though her car was here. We got a new FrontPoint system, quick shipping and easy setup. We got it activated no problem. My wife feels secure, I can go out of town as planned. My wife is leaving for work in the evening and she can't set the alarm because it reads SN3 key chain sensor failure. Guess who has to come home? There is nobody available at Frontpoint to talk to until the next business day. Not good on a Saturday night. There is no information in the materials given to you to problem solve. There is no information on the internet as well.

My house was all pre-wire to work with ADT when I bought the house. I start reading reviews about ADT and it was pretty bad. I was not happy with the idea to pay for another set of sensor with FrontPoint, however after reading and reading the excellent reviews I bought it. Dummy proof installation, Dummy proof understanding, Dummy proof app usage, cannot be more simple. The amount of configuration you can make in your account on the website is amazing. You don't touch your control panel (only in the phone with support to initial setup), you do everything in the website. The amount of notifications and personalization is just amazing. I just added Garage door and Lightning to control a lamp for my dog and it was a 5 minutes install in the phone with support. Don't think twice, it's worth every penny!

Service seems to be comparable with its competitors but don't have your order excess equipment. Extremely easy to self-install. The home-automation choices are still lacking functionality (e.g., remote garage closing, scheduling of lights on or off). Despite the home automation drawbacks, I am ecstatic with the product and service.

My experience with Frontpoint has been wonderful from beginning to current. I dealt with Jeremy ** first. After two conversations that were pleasant and helpful, I made my order. I quite enjoyed my experience with Jeremy. It shipped in one day and arrived four business days later. The packaging is perfect and the instructions are clear. I don't think it could be better. I just installed my system and had it activated. Very easy. Total time, taking my time, from unwrapping to activation, was about an hour, including mounting the panel to a wall. I could have done it in 30 minutes. The activation and quick panel training was easy, clear and effective. I am very satisfied with the whole process and the clear communication along the way.

The alarm system arrived within four days of our order. It is easy to set up, and the representative who guided us through the activation process was outstanding -- great personality and good help. We especially enjoy being able to arm and disarm our system from our iPhones.

Ordering, installation, customer service was a great experience! Frontpoint did deliver!!!!

I purchased a front point home alarm system approximately one year ago. And to this day, my family and I have never felt more unsafe and unsure with this system. I had told representatives that I was thinking of going with their system and had informed them numerous times that I was unsure given the area I live in for cell signal coverage (1-2 bars at best). They kept telling me no problem our system is guaranteed to work even with low cell coverage because it only uses such a small amount of radio signal anyway. So I'm sold.

I always check out the companies that I intend to do business with. Usually with BBB then independent ratings online. I had never heard of Frontpoint before, but they just seem to stand out. The more I read the more I was convinced this was the company to go with. The cellular, no one coming to install, the great customer service, quality of products, affordability. Anyone doing their own comparison can see they really are better especially with a product like this with the cellular instead of what is out there now, why take a chance?

Exceptional customer service that is always readily available. Installation took a matter of minutes and the support team answered all questions.

This review is intended to give the heads up on what to expect from this company once they charge your credit card. They know sales very well up to the point to make you hand over the credit card info. The rep on the phone sounded informed, cordial even, making the whole idea of DIY cell-based security system very appealing. Then you get emails about FrontPoint online ratings, referrals and such, but no shipment info and tracking #. Not the same business day, not the day after - although during the sales pitch they reference the same day shipment.

I have been extremely pleased with the Front Point Security company. The installation was very easy, customer service has been very helpful in all my questions and the response time when we unexpectedly set the alarm off was very quick.

The process as described on the website for this product is not nearly as simple as we are led to believe. Customer service cannot provide ample direction, and I would not only not use this company again, but I would hesitate to use a wireless system again. Billing was also a nightmare.

I recently bought a house and wanted to install a security system. The best type is a cellular based security system. FrontPoint is by far the leader! They break every system down and conform the best security system to your house. They don't have a sale's pitch. It’s conformed to your needs. The install took less than 1 hour! Every time I called for a question or comment, they were more than happy to help, with no automated responses! There is always someone there to help you 24/7!

FrontPoint is always so responsive and efficient when we have needed them. They are always friendly as well.

When I had the opportunity to share my feedback I didn't hesitate to share the remarkable experience I've had so far. I couldn't be happier with my system. It's as advanced as you can get it in today's market and reasonable in price. The added control modules give you the freedom to expand your system and your desire. Two thumbs up on the service.

I am so thankful to have this system. Since installing and posting signs, my home has been burglar free--I had a series of break-ins over a 9-month period. I didn't have valuable items, but it got very personal when toiletries were being taken. I can stay in my own home again. Thanks!

All experiences I have had with FrontPoint have been positive. Setting up our alarm system was so easy and all of the reps are very helpful. Any time an alarm has gone off due to an entry error, we get a call within 1 minute asking if everything is ok. I would recommend FrontPoint to anyone!

I have never had home security, so I was very skeptic with the idea of purchasing the service. But after researching FrontPoint and having talked to one of the friendliest account managers ever, I was sold. I even requested extra parts for the alarm that I got free of charge. I always feel taken care of.

The representative was not only helpful but also very forthcoming as to why she used front point. I felt sincere compassion and concern from her when she heard our "story". This was the reason why we went with FrontPoint. The installation was very easy and I felt the rep did not try to oversell me on more than I needed. I ended up having to return some of the equipment and that process was quick and easy. Overall, we are happy and safe.

For starters, my local police department had never dealt or heard of you guys until I purchased my system. They were SO surprised to hear that (1) you automatically sent me the alarm permit and (2) kept record of the permit number. Score one for FrontPoint!

System is super easy to set up and use. The remote phone features and email alerts are excellent and the customer service can't be beat.

I originally purchased a basic windows & doors system to protect a house I purchased while I was waiting to move in. Customer service during the initial account setup and purchase was informative, knowledgeable about their product and didn't give a hard sell to buy more than what I needed. The sensors were timely shipped and setting up with their telephone support was simple. I was so pleased that after I started moving in, I upgraded my plan and bought water, CO2, and fires sensors and Z-Wave door locks (locks from a third-party but they integrate w/ FrontPoint's system). I had the unfortunate opportunity to test the effectiveness of the system soon after moving in when a severe thunderstorm brought heavy rain and knocked out power while I was away from the house. I didn't have back up batteries on the sump pump but the water sensor helped me get a generator set up and mitigate the flooding. Also, the CO2 sensor warned that CO2 from the generator was getting into the house. I'm satisfied that the products work and I like not only the security they provide but the ability to monitor access to the house and whether I forgot to close windows or lock doors. It is about much more than preventing crime.

I am quite satisfied with FrontPoint's ease of installation and use in my household. My daughter and I are able to access the system using our smartphones which makes it very convenient. The text alerts give me peace of mind, especially when I am alerted each time my daughter leaves or comes home. I would definitely recommend FrontPoint Security.

After a small break-in at our home, I started researching the best security companies. FrontPoint was at the top of all my searches. After talking with one of FrontPoint's great customer reps, I ordered our system and received it in just a few days. Installation was a breeze . . . Even my husband was amazed it was so easy! There are many things we love about our FrontPoint Security system, especially the fact that we can take it with us when we move. We also like the digital/cell capability which prevents thieves from cutting our telephone lines. It's very handy to be able to get notified on our cells, landline, and computer if a problem is detected. Being able to turn the system on or off remotely is a big plus as well. It's great to be able to add components to the system without incurring any extra costs. You can't go wrong with FrontPoint from ease of installation to their great customer service . . . We're really glad we did!

I researched security systems and wireless security systems after an individual attempted to kick in our front door while I was home. After much research I found that FrontPoint Security was the system I wanted to install. I loved that there was no big 'sales pitch' and no 'hard pressure sales.' They don't need either. The product, the sales, the options and the service sell themselves.

I would encourage anyone and everyone to sign up with FrontPoint. The security systems thus far have been awesome. I have had the system for about 6 months and so far I am very pleased. One of my neighbors 2 homes down from me just had a break in last Wednesday, so I went down and spoke with them in regards to FrontPoint, explaining to them that I had did my research prior to going with FrontPoint and that they seem to have had the best quality and pricing out there. While I speaking with them the wife looked the company up on her cell phone and started reading reviews and other information on the company. She seem to have been impressed with her findings. Most companies charge a little extra for camera monitoring and FrontPoint still beat their price. So for now, keep up the good quality in all areas, FrontPoint.

From start to finish this has been a great security system experience. The pricing is competitive, the installation was a breeze, and using the system is so simple. I also appreciate their security consultants and the fact that they aren't pushy salesmen. They listened to what I was looking for and recommended hardware that I would need. When I looked at what the recommended, it would have worked great, but I wanted to do something slightly different. That was no problem at all! They gladly made the change, no fuss.

We have had FrontPoint for over 9 months now and after a few technical glitches were worked out, we are in love! So easy to install, use and monitor!

In activating this alarm system, they were very prompt on answering and assisting the system. Never a computer, direct communication.

I was looking for a wireless home security option for my home. FrontPoint provided the following: friendly/efficient service, quick delivery, easy installation, easy system upgrades, useful/convenient mobile app to monitor and control system, reasonable prices (comparable or better than those I found with traditional services, including my previous provider). I have called FrontPoint a couple of additional times to add features, etc. and have found the service consistent on all occasions.

We learned of FrontPoint through online reviews and going through the "How to Install" videos on FrontPoint's website. It looked very straightforward, and after purchasing the equipment, it was exactly as the video showed. The Security Technician walked us through the activation, was extremely patient and helpful. When we had pending alarms, FrontPoint always called us to make sure whether it was a false or real alarm. One time a false alarm was triggered by a relative and FrontPoint promptly had the police come out.

I found FrontPoint on Angie's List, where it gained high praise. I'm glad I chose FrontPoint. The system was super easy to install, and customer service was very friendly, NOT pushy (much appreciated) and professional. I also like that I can arm the system remotely when I'm at work; use it after my house cleaners leave the house. So far, the system did not need to get "into action" as there were no break-in attempts; therefore, I cannot report on how everything works in an emergency. And I hope it stays that way. I recommend FrontPoint to friends and neighbors and would install it myself any moment again.

Great customer service, easy to set up - out of the box set up and awesome price!

The install was very simple and what few questions I had were answered by a friendly customer service department.

We had a pleasant experience with FrontPoint right from the start. The Sales Consultant that we spoke with worked diligently to get us the best deal and exactly what we needed for our home. Shipping was fast, and the packaging was very neat and organized, which made installation a breeze. We had ordered our system before we moved into our new home. With FrontPoint's fast and easy installation, we were able to completely set everything up in under 30 minutes, head to dinner and access everything from our cell phones - all before we even moved in. A few months after we installed the system, we decided to add another sensor. Again the Sales Consultant was very helpful and our new sensor was shipped right away and only took a phone call to activate. We also love the option of multiple disarming codes. This way we know exactly who has armed and/or disarmed the system. We can also supply our dog sitter a temporary code when we are away. We are extremely satisfied with our FrontPoint Security System and would choose no other. Highly Recommended.

Staff was very knowledgeable and helpful. My sales rep was most interested in helping me select the solution that best fits my needs and did not try to coerce me into purchasing items that were beyond my stated needs. The equipment was very easy to install.

I've had my FrontPoint Security System for over a year now and I'm just as excited as I was the day I installed it. I really like being able to monitor and change my security settings with my phone no matter where I am.

Security company that I can rely on and trust. The self-installation and portable control panel is a plus for when you want to change things up. Customer Service is friendly and helpful. Overall a great experience and satisfied customer.

I was somewhat dubious at first of the monitoring service, no longer. When we triggered the alarm accidentally a couple of times we got called within 30 seconds!

Installation of the system is very easy and can be done in only a few minutes. The one complaint I have is that all sensors are designed to use two-sided tape, which can damage walls and be very difficult to remove from the wall/sensor. I would prefer to screw-install sensors, as small holes are much easier to repair. I also wish the sensors were white instead of off-white. However, the operation of the system and reliability has been superb. I did have two sensors that had issues - one was a garage door sensor that would often trigger an alarm for no reason - the explanation was due to either movement when the wind shook the door or a sensor range issue (too far away from panel).

We chose Frontpoint after doing a lot of research and could not be happier. It gives us peace of mind and is extremely easy to set up and work with. I love the flexibility and ease to add to the system. I also enjoyed the complete lack of the hard sell that I was getting at other companies; Frontpoint was honest and just mentioned what they had. Thanks!

This is the first security system I have had. I was always hesitant about owning one. Well FrontPoint has changed my mind! Customer service was very friendly and it was easy to setup. Plus I am at ease when I am sleeping or away from home.

When we started shopping, all the big names in security, everything seemed to be the same everywhere you looked. Then we literally stumbled upon FrontPoint (sign in a friend's yard). The pricing and ease of installation is what sold us. By no means do I consider myself a handyman, but I installed the whole system in less than 10 minutes! Now, we have 24-hour monitoring and we can even monitor on our smartphones. FrontPoint is the best!

From the first time I contacted FrontPoint to inquire about their services, I have been extremely happy with their product and customer services. I was a little apprehensive when they told me they would not be sending out an installer and would mail me the device. After I received the device and called customer service, they walked me through the setup process and my device was configured and working in less than 20 minutes. I also love the web interface and the customizable alerts that can be setup very quickly. Overall a great product and customer service!

From my initial contact with FrontPoint, I have had nothing but great experiences. Their customer service, knowledge and assistance have by far exceeded my expectations.

I have been using FPS for about 5 months, and I have been very happy with the system, and the company. They were extremely helpful with the setup, and answered all questions I had. Their monitoring response is also amazing - to test them out, I tripped the alarm a few times, at different days/times of week and I always got a call back very quickly. The system also has remote monitoring and text alerts that I set up. So I have a very good idea of what is going on in my house.

I did a lot of research before I chose a home security company and system for my home after it was burglarized. Asked friends, searched Better Business Bureau to learn FrontPoint had only a few complaints compared to thousands that ADT had. From my first call to setup and activate my new system to calls made for assistance, FrontPoint was awesome! And their monitoring is the best in the country. I recommend FrointPoint every time I hear someone is looking for new home security. Keep up the great work!

We have been very please with Front Point. It was very simple to install. We feel more secure with this system because it is wireless.

I chose Frontpoint over your competitors because the gentleman I spoke with on our first call was so knowledgeable, and that allowed me to trust you with the security of my home and family. Whenever we've had an issue (a few with garage sensors and the mobile app) I've gotten a response and generally it's been what I've expected. I hope that Frontpoint continues to improve and grow the mobile capabilities while I'm under contract, and I will likely renew once it's time.

I would recommend this system to anyone who is looking to secure their property and have peace of mind. From the salesman to the call center, it's been a positive experience and I would recommend the system and do tell friends and family.

I have been a FrontPoint customer for nearly 5 years now. The customer service has always been great, and they are very responsive to any inquiries or questions. Their prices are reasonable, and they offer customizable options to fit your security needs. I couldn't be happier with the service I'm receiving.

This is the best system I have used! Easy install and the mobile app is a wonderful asset! I would go with FrontPoint again without a doubt.

I have had more than 5 false alarms where my alarm has gone off and had to pay fines with my local PD department as a result. Weekly, I have a malfunction in the system while I am away on a business trip.

Customer service is always really nice. I love that there's not a lot of hassle for installation, and the mobile app is awesome too. I recommend FrontPoint to every one I know. It's great!

This company is great! I feel much safer knowing I have this company.

As a 65-year old Reference Librarian, I research all products and services before I make a purchase. I spent six months researching various security companies and home alarm systems before I selected FrontPoint. I liked the wireless monitoring system, the fact my husband and I decided what options we needed in our home and not a salesman, and the outstanding reviews I found online about FrontPoint. We easily installed and activated our system. After a few weeks, we decided to add a glass break monitor, and it was simple to add to our system. The customer service is unbelievably responsive and helpful. We could not be more pleased, and highly recommend FrontPoint to anyone who wants a reasonably priced and customer oriented security system for their home.

Absolutely excellent. The young man was thorough, expert, and very informative. We really like the service.

Awesome alarm system and company. I really like how easy it is to use the system; especially from my phone. Would recommend to anyone.

Setup was very easy and customer service was great. FrontPoint offers the same features as competitors that charge higher prices. Apps and interactive monitoring are great. System is very easy to use for the whole family. Receiving text messages every time someone disables the alarm or if the alarm goes off is great. I have recommended FrontPoint to my neighbors as we have had quite a few burglaries in the last couple of years.