Frontpoint Reviews

I have mixed emotions with accessing and controlling our system on the go, because security is always the last consideration in any application, be it phone or desktop or anything else. I used to work in the security business and it's always a hard sell to get anybody to spend money on security. It's traditionally a weak point and the convenience may be offset by the potential problems. But I find their customer support to be good. The monitoring people have called us a few times, helped us through a couple of things where we had to de-install a sensor because we had our front door replaced and then put it back and I didn't get it back correctly because I was in a hurry. So they worked with my wife to diagnose the problem and get it right. I would call it significantly better than average customer support and the people who call all speak English as a first language, which is really nice.

We've been with Frontpoint for about a year and a half. The device has been fairly straightforward and pretty easy to install. I use the mobile app all the time. It works really well. In fact, if we fail to set the alarm, it tells us that we forgot to set it if we go away from home. We've had situations where we set it off unintentionally. In fact, even early on my wife had forgotten the passcode and they sent the police over. But it worked fine. They've been a very helpful staff and company, so it's generally a great experience.

Two summers ago we were burglarized so we decided to use Frontpoint. We put everything up like the instruction said and a few of them didn’t work very well because we didn’t read the instructions as carefully as we should. But after a little bit of trial and error everything worked fine. We didn’t have a bunch of strangers come through the house and didn’t have to drill holes in the walls and didn’t have to rewire electricity since it’s wireless. We feel a little bit safer having Frontpoint.

Tried to sign up and was given a price of 200$. When the day came price was raised to 500$. Tried again at it went to 349$. They said it's because my equifax score is below 600. So I checked directly with equifax, paid for a credit score and report and sent it to frontpoint. It was above 600. Frontpoint still denied me the price of 200$ which got me interested in the first place. I will definitely stay with ADT.

They are topnotch as far as their customer service aspect. That’s key with any business that you deal with, especially regarding security. You want to have somebody there that is going to talk to you like a person and not like you’re bothering them. I went through a different company as well and it was a nightmare. They only wanted to talk to me when they were trying to sell me the system but once they tried to install it, I’m out. And speaking to their customer service was confusing. Frontpoint seems to be pretty good as far as their response time. If I happen to email them, usually somebody’s contacting me within a few minutes. I'd recommend them.

I had fine service and no issues for a year and a half. In December 2014 I needed to replace a magnet on my front door so I ordered a replacement. This was sent to the wrong address despite changing my address multiple times. I then had a false smash and crash alarm a month later, Frontpoint suggested I mount my control panel higher than the 64 inches off the ground it was mounted. They blamed my location and type of house (row house) on the issues despite not having problems for 18 months and suggested I place my control panel in a bedroom window upstairs until they could send me a new one.

I went with Frontpoint since I can install it myself. I also use their mobile app and it's awesome. There was one time last week when I didn't close my door all the way on my way out and when I set the alarm, it tripped it. I was just in my driveway by then, and their representative called me up as to my alarm going off. They were right on the ball.

Frontpoint is very convenient to use especially because of its wireless component. I also use the mobile app constantly. I don't really feel unsafe and it's been a positive experience. Their team members are very prompt and professional and do what they say they're going to do. As a consumer, I would recommend them.

I’ve been very satisfied with Frontpoint and it’s creeping up to two years now. I had the do-it-yourself system years ago but it was no comparison with this one. With this, I use the mobile app quite frequently - it's very nice and convenient. I’ve done a couple of upgrades and changed the battery once. Everything’s been really good and I feel most secure when I’m away from the house.

Generally, Frontpoint has been pretty good. Their representatives got back to me right away with the cost when I wanted to get extra sensors and detectors - adding those was a breeze to the system and they worked really well. Furthermore, every time I've had an incident, it has been handled quite well.

The equipment Frontpoint uses is the cheapest on the market. While the motion sensors are okay, the door/window sensors are the poorest quality you can find. After the initial setup, I would purposely unplug without first disabling it, testing their monitoring system. There were occasions I never received a call from the monitoring department at all. Many, many nights, we were were awakened by the beeping of a rogue door sensor. One night in particular, after the sensor woke us, my wife unplugged the control box - WITHOUT first disabling it - threw into the garage. We never got a phone call from the monitoring department. Oh, the system has been in a box ever since. We're yet to get that phone call.

I've used Frontpoint as our home security provider since August of 2013 and there was only one problem we've had: one of the sensors was not working but it got replaced immediately so it was a seamless process. The customer service was really good. The thing that I like the most about is the mobile app where I could arm and disarm the system when I'm not home and when I'm getting closer to home. Also I can track and monitor when the doors are open. It's a very no-nonsense security system and really easy to use.

I've had my Frontpoint Security for a year and a half. Installing it was pretty simple - no problems to it. We like the mobile app and have it on our phones. We turn it off before we get home on the app. There were just a couple of times wherein we set it off accidentally and we were called and the team was understanding. It's a convenient, simple and effective professional system. We set it and forget it.

When I was interested in looking for home security systems, I went on Consumer Reports and it looked like Frontpoint was rated as number one for ease of installation and customer service. Indeed, installing my device was simple and I had everything up within 30 minutes. Customer service is great. I always get a live person on the other line immediately. And they gave me the first 30 days option where I was activating the system from my phone. But for the ease of it and to keep the cost down, I opted not to have the mobile app anymore.

My husband and I decided that we wanted a security system, so I went online and found that Frontpoint was rated one of the best systems that you could get. We are not very handy but installation took less time than they estimated that it would. I set up the mobile app but only use it periodically. Once we got everything installed, we called them and went through the setup process. Every time I had to talk to their people, they were friendly, very helpful and seemed very concerned about the things that I’m concerned about, and were able to offer great options on how to handle the issues we had.

From what we were looking for (we were looking for alarm system providers), Frontpoint seemed user friendly, easy to setup and seems to work best for what we were looking for. And we're right: installation was very simple because the instructions were detailed! A couple of times I had to call for assistance and they were always very friendly and very helpful. I feel safer now from burglary and even fire. It's a peace of mind having Frontpoint.

I like the fact that I can set this system up myself. The price was right too and installation was relatively easy. I also have the Frontpoint mobile app and I like that very much. If somebody is to get inside my house, I don't have to give them a code anymore -- I can just turn it off from wherever I am and let them in, and reset it once they go. Now I have peace of mind knowing I have a security system.

Easy and reliable. I feel safer with Frontpoint. We've had it about two years. It's easy to install. My husband did all of it but he was able to set it up pretty quickly.

I've had Frontpoint as my home security service provider for probably three and a half years. Previously, I used ADT and it was crap - it's basically no service - but Frontpoint, I love it. I'm happy about the whole thing and I like their mobile app. The ability to access and control the system is a neat deal, you can let people in and you don't even have to be there. I'm pleased with Frontpoint.

Installing the security device was very easy and the mobile app was great. They were always very professional and answer my questions pretty quickly. I feel safer and have fewer worries so I’m very pleased.

With Frontpoint, you can do the installation yourself. And it was a wireless system -- you didn't hook it in to your phone system. It uses cellular service versus a wired home system. The mobile app gives us a lot of flexibility, like if we're not home, our son would be able to get into the home without contacting us. They're easy to work with too. There's a particular room that we wanted to have separate from the rest of the home and our safe so that when you set the alarm, those rooms are still protected even though the doors and windows are off the system. Their team worked with us on getting us what we needed. They helped us with problem solving. We feel more relaxed when we leave the home knowing that there is some protection from Frontpoint.

We went with Frontpoint upon my brother-in-law's referral, and we're pleased with it. We also had the opportunity to try the Frontpoint mobile app. One time we had a false alarm where we actually tried to deactivate the system when we came home and it would not turn off, and the people at Frontpoint instructed us on how to stop it from blaring. The system reset itself and it was fine after that.

I use their mobile app all the time so it’s one of the main reasons that I’ve gone with them. I also like the video capabilities. They've been friendly and helpful too and I definitely feel safer since installing it.

Frontpoint works so well. I had a question about a status that we saw on the control unit so I called and they answered my question right away. And with the mobile app I'm able to monitor the system and have it disarmed while we're rolling into the driveway so we could simply walk into the house. Being able to access and control our system on the go -- I wouldn't have it any other way.

My Frontpoint home security system is awesome and I've been using them for a little over a year now. I have interacted with their team members half a dozen or more times and those interactions have all been positive and helpful--very much so. They're very efficient and they're exactly what we need.

The business that I work for got Frontpoint installed two years ago; the owner also uses it and it turns out my friend also has Frontpoint in his home, so I went and got it as well for mine since I was already familiar with their service. Installation was easy initially (took only about 20 minutes) but when I had moved to a different location we had issues setting it up. I guess my main panel signal wasn't getting to the Frontpoint office quick enough. So they sent me a part to replace inside the panel so now it worked. I feel safer ever since I've had the system installed and running.

Frontpoint is top-notch. I've used it for a year or so and it's night and day compared to my old home security provider. I've used the mobile app and it's very convenient being able to access and control my system on the go. Their team members have exceeded my expectations. With Frontpoint, I feel more comfortable knowing that my house is secure.

I use Frontpoint Security for my business. I remember the whole installation process being easy and the instructions were detailed. I would recommend them.

I think one of the greatest things about Frontpoint is the expandability of it. The system is so great that it's easy to expand upon. In fact, I want to order another couple set of contacts to go on an outer shed on our property. So the ease of extending it and also the fact that it's wireless make it very, very simple for a DIY project. I have since enhanced the system and added some things to it, and spoke to a couple of different people at Frontpoint throughout that process. The only downside that I had was I was very interested in putting a remote thermostat control in the house but they sent me to a third party. They had some recommendations and they were happy to share that with me but they didn't offer the products themselves. But other than that, I have no complaints. I have bragged about this system with anybody that I speak to since bringing it in. We really like it a lot and I've already recommended it to several friends.

Someone had broke into our house about two years ago and we were looking for an alarm system company that we can go to. I looked in the Yellow Pages and came up with Frontpoint, but then I ended up calling and talked to someone named Mike. We got the system set up and it's really easy. Now we know that we're secure because they're on it. If the alarm goes off they call us right away so that's always good to know.

Frontpoint has been a good system for me so far. I've called their tech support a couple of times and they've called me on false alarms, and every time they've been good and professional.

I had an experience where my alarm went off and nobody from Frontpoint called so that concerns me...

The house that I bought had a preexisting alarm system but they had priced out their options for me and it didn't seem very appealing. But Frontpoint, I like. I use their mobile app all the time as I'm frequently on the go and I have a roommate -- we're on pretty different schedules so it's very useful for us to be able to check in when we're not home.

Frontpoint is much better than the previous home security provider we had. I like that I'm able to turn it on and off if I forget after I left the house and then turning it off before I get home so everything's ready to go. And it's great that I always get a live person to help me and take care of what I need in a timely manner whenever I call the customer service.

Frontpoint is easy to download, and I had all the support I could get from talking to a customer service rep. I feel safer when I leave the house and turn the alarm on. I haven't had any incident with the system yet and so far, I'm totally pleased with Frontpoint--it's terrific!

I had an alarm or two over the years I've been with Frontpoint and their staff has always been good to me. Definitely recommended.

Google searched Frontpoint and decided to go with them because of the reviews I read and its value for the money. I'm pretty happy with the service. I also think the mobile app is convenient and perfect. Would definitely recommend them for that.

I have been with Frontpoint for about a year now and for the most part the experience was positive. They had really good reviews and the mobile part of it really got me to sign up. I find it awesome to be able to access and control my system on the go. And it was pretty simple to install the security device.

I've used Frontpoint for about a year. The installation was very good, I was able to do the majority of it by myself. When I needed help, all I had to is call and they could work things out. I've used their mobile app a few times. We've also got the key ring and we use that most of the time when we're coming and going but a few times we had forgotten to use that, so we use the mobile app to activate it. It's very easy to use. We feel safer with the Frontpoint security system. We activate it every night.

I'm very pleased with Frontpoint Home Security. Found them on the internet and they were rated number one. Installing my Frontpoint security device was simple, easy, fast. I have interacted with team members a couple of times asking some questions and they have been helpful. I feel safer having a security system and have fewer worries. I'm glad I have it and the customer service has always been very good so I have no complaints.

I love that I can access and control the system on the go with Frontpoint's mobile app. I did my research before I signed up with Frontpoint and found out that it was always number 1 and 2 when I looked at the comparison of the security companies. The installation was pretty easy and basic. Their customer service team is very helpful and really good. I've never had any complaints.

I'm now more comfortable about being away from home thanks to Frontpoint. I work out of town -- I'm a fireman. I live about 42 miles from where I work so when I'm gone, I'm gone for 24 hours at a time. My wife wanted to get an alarm system so she was researching and looking through different ones. We didn't get a response from other companies until we came across Frontpoint. We liked their pricing so we went with them.

I had a very good experience with Frontpoint. I found them online and liked it because it was all wireless - no installation. I've used them for a year and a half now. They've been very helpful. I recently called them regarding my battery - it was dying, and they helped me out. Everything was good. I use their mobile app too.

I went on the computer and punched in "number one security" -- they were the first one to come up. That's how I found out about them. I've used Frontpoint as my home security service provider for two years. It's an excellent system; as a matter of fact, they give you something else you can add to that. I had a panel battery go bad in the sensor, called them up, and they shipped it out free of charge. Their service has been excellent. I highly recommend them.

Overall system is good and easy to set it up. Until I tried to switch from 3 year to 1 year contract. Already paid $120+ for equipments, and I email and called. They told me that they'll get back to me. After 3 weeks later they said it was too late because my trial period is over. I explained that I tried to do this 3 weeks ago, "we'll call you back" again. A week later, he said they can change it to 1 year contract, but I'll have to pay additional $275 for equipments. After all these waiting, I can't even back out now because trial is over. They planned this all along. I know ADT isn't as good, but they never charged me anything for equipments before. I even referral front point to my neighbors, but I guess I need to warn them.

We have a problem with the battery on the system right now, which I'm going to have to work through. But we're happy with the system. We don't use it everyday, but it's there for us.

I did some internet searching on different security companies and came across Frontpoint. I used it because I wasn't getting some of the options they had offered from my current provider, and other providers who were doing that were not cost-effective. It's a great system. I have been using it for a little over a year. I use their mobile app all the time. Being able to access and control my security system on the go is one of the things that I was looking for. Their team is friendly and helpful. I've recommended it to friends and one has signed up.

I did a web search about Frontpoint and found out they had good reviews. People were very satisfied with their service so we decided to contact them. I couldn't have higher praise. The company answers quickly. They solve all your problems. I had a problem installing a new battery and they sent me out a new one and walked me through setting it up so I have zero complaints about the company. The installation was very simple, as well as the mobile app which I use all the time.

Everything is very good with Frontpoint. I like the self-installation and the control that you take care of yourself.

Somebody at social services did a research about Frontpoint for me. I have used it for almost two years now. I like the mobile app and use it all the time. I had no problem installing the security device. I installed it first in a house I was in temporarily, and then probably a year ago next month, I moved it and had no problem either.

The installation guys from Frontpoint were very good. They were very patient because they had to be or we would have never got it done. It's now my second year having them as my home security provider. It's good and I've told a few people about them.

I was looking up online for a security service provider. I came across some of the reviews of Frontpoint and decided to use their service. I have them for a couple of years now and my interactions with them are excellent.

I went into Google and looked up the most reliable, most wireless systems, and Frontpoint came up in the top three. When I had researched it originally, I was looking at all the positives and negatives of the system itself. I was reading the testimonials and I come to find out that Frontpoint seem to be pretty good. They had the 30-day trial so I did it for 30 days and I was quite pleased. I live on a dead-end street, and the house that I reside in is like summer homes in a way so living in a dead-end street by myself, I wanted to have the most amount of security as I could, and Frontpoint's system is pretty affordable. I got the system relatively fast and installation is easy: I simply peeled off what I needed to, and I stuck it where I needed to. The only problem that I had was with my front door; the frame is not set right and there's something wrong with the frame but I only had to call the call center to activate it.

My wife is having problems with her Frontpoint phone interface with the control panel where we live. I don't understand it because we were in Arizona and we had better performance from getting a hold of their control panel than we do in Tuttle, Oklahoma right outside of our home. We contacted them and they reset the panel a couple of times and they remove the app from our phone and we go ahead and reinstall it.

I like Frontpoint. There’s no problem. Customer service is very good.

Been using Frontpoint's home security service for about 2 years. The mobile app is wonderful, I arm the system from my phone every time I leave the house and then unarming it with my phone when I'm pulling up. I've had very pleasant phone calls with their people. There was 1 or 2 sensors that I had trouble positioning, but all in all, it wasn't so bad.

My brother and I put Frontpoint in at a lake property that we own together. We've had it there for over a year now. It was successfully used at the lake. We installed it simply and it was giving us what we wanted. I got what I needed and they had the answers that I was looking for. I'm satisfied with it. They've been professional.

Very satisfied on ALL sensors. BUT the camera is not great. Pricey and set up was ok with help from rep (20 mins). Not a true "motion" sensor. It detects pixel change from the 3-motion windows you set up. Still, I'm happy with the overall system.

Frontpoint has the top reviews on the majority of the webpage that I was searching. Also I like the self-installation--for me that's what sold it. A lot of these other companies wanted to charge a hundred bucks to install a wireless system but with Frontpoint I found the installation very simple that it took only a half hour to do the whole thing. I also like the mobile app especially if I’m lying in bed and I forgot to do the alarm.

We had a hard-wired system before we got Frontpoint. In the sense of remote capability and wireless, Frontpoint is obviously significantly better. In terms of coverage and how the wired sensors work, there are some benefits of my other system because the sensors were a little bit better. And cost is not cheap. It is much higher than what I paid for the wired system. But overall, Frontpoint is really nice. All the benefits outweigh the negatives.

I came across Frontpoint on the internet. They've got good rating so I decided to try them. I've had it for a little over a year now and it's been a good experience, no hitches. The system was easy to install. You don't have to drill any holes in the wall, which I liked. The people I dealt with were knowledgeable and helpful. It was a good experience each time I contacted them. I feel more secure when I leave knowing that my home is protected.

We decided to use Frontpoint because of the relatively low cost and the ease of setup. It's all self-service. You call a help number just to get it activated or if you have any questions. They go through pretty vigorous testing to actually make sure it's working. I got to talk to their support team during my initial setup and when I updated my credit card information once from them. They are super communicative and good.

For the most part it has been fine. We’ve had a couple of small issues with some of the equipment as far as it almost seemed like it malfunctioned a little bit, mainly the [IR] alarm sensors and they’ve gone off a couple of times with no explanation, possibly because we opened up a door to the outside and it was warm outside. It seemed like that might be too sensitive.

For the most part, I've had a pretty good experience with Frontpoint. The only issue I had is they tried to help me fix a century light at the house, and they couldn't really help me with that. Other than that, everything else has been fine. They're a very good company to work with.

The Frontpoint experience had been so-so for me. I've had some equipment issue and I'm actually having one right now.

Good experience with this company. Their customer service is a real stand-out. I like working with them.

I have used Frontpoint as our home security provider for three years. I had another one previously in another home. But with Frontpoint, I did the installation myself in 15 minutes; where everything else previously was hardwired. So it’s very easy and very intuitive. I also use their mobile app all the time. I have some family in the area and if they need to get into the house, I can easily remotely shut down the system and then turn it back on after they get what they need. So I like being able to monitor it when I’m away from home and make sure that nothing’s going on.

We've been using Frontpoint as our home security service provider for thirteen months. We chose it because it was rated highly on some websites that I looked at and I also wanted one that was self-installed. Installing the device was pretty easy. When I had a malfunctioning water sensor, I called their support team and they were able to guide me through that and eventually get a replacement. That was pretty easy and went pretty smooth. I also had some work done in my house so I went ahead and disabled the carbon monoxide sensor for 24 hours and that was also very easy. Frontpoint is very responsive and I am very happy with the system. I like a lot of the features it has so that I can verify things are working. Also having their sign actually makes me feel a little bit safer that it just deters.

I've been using Frontpoint for around a year now though we hardly ever turn it on. My mother had used ADT and had a lot of problems with them, so I didn't want to use ADT. Another selling point was that Frontpoint works for the cellular phone, so I just felt it would be easier for us and somehow more secure. Installation was really easy. The agents call to see if everything is okay and if we need anything. One time, the smoke from our cooking set off the fire alarm. The alarm was going off and the phone rang. That's how fast they were. I'm impressed with their response time and how nice everybody is.

Frontpoint is pretty straightforward and really simple to deploy, activate, and manage. I couldn't ask for anything simpler for the value. I got signage around the house. It's good. I recommend them all the time.

Installing the Frontpoint security device was very easy. I just called them when I changed the battery and they were great. The guy helped me out a lot. They've been very helpful when I needed help. I would put it on every time I leave the house and when we go out of town. Overall, it's very good.

I've had Frontpoint for about a year now. I had a couple of other security devices before that. This is altogether better, especially when you find out that these other companies have the same technology that Frontpoint uses and talk to you about but they don't tell it to their customers. They didn't tell me about it anyway. Most of the installation you do it yourself. You talk to Frontpoint and you tell them what it is you want. They send you the detectors out and you stick them up where you want and then after that, you call them and they check them and see if they can sense them and everything. It went real well. It was so easy. It was almost comical.

It's been about 18 months since I have Frontpoint. Installing the system was really, really easy. I also use the Frontpoint mobile app and I like it. The team members from Frontpoint are very friendly and very helpful. I sleep better at night.

They promise loads of service and system compatibility on the sales call but the techs fail to deliver. After frustrating calls with techs who are reading from scripts, I went with a different company (LW) who has basically the same system, only newer and was considerably cheaper (both equipment and monitoring). I canceled the Frontpoint monitoring and sent the equipment back within the 30 days and while they said they would refund me and stop billing me for monitoring they are still billing for monitoring. Everytime I call about a refund they tell me it'll take a couple more days and are not very polite about it. I'm having to create a dispute claim with my CC about this.

I love Frontpoint. I have not had any issue with it at all. I find it very user friendly which is important.

I have used Frontpoint as my home security provider for about a year now. It was a little bit cheaper and a little bit more flexible compared to other services. Installing the device was fairly straightforward. Team members have all been great. Now I sleep better. Though I wish they had the ability to manage my account online. But overall, it has been pain-free.

I have had a pretty good experience with Frontpoint in the year or so that I've had it. Installation of the device was very simple and the ability to access and control the system on the go via the mobile app is really helping a need. I definitely feel better about the house being protected. The team helped me out on the initial purchase and setup as well as the battery going dead not too long ago. Other than the battery dying, I've had no real issues on them. So far customer support is great. When they get bigger, they shouldn't forget how important it is. Frontpoint is very easy to set up, very understandable, easy to manage, and a great peace of mind.

We're 100% satisfied with Frontpoint. I like the fact that I have instant feedback with my phone, so I know if people are coming or going. I like the way it's set up, different access codes for different people. I also use the phone to disable the alarm so it's good.

Frontpoint is wonderful. They are fabulous. Everyone's been helpful, good and smart.

My overall experience with Frontpoint has been fine. It seems to be a very good security system and we have recommended them.

I came across Frontpoint when I was searching on the internet for security systems. At that time, it was ranked one of the highest. I've had it for almost a year now. The installation was very simple, exactly as described on the internet. That was one of the things that drew us to it. The staff were very professional and courteous. I once forgot to turn off the alarm system and walked in the house and went back out in the garage. My phone went off, wanting to make sure I was who I was supposed to be in the house. It activated as I had forgotten to disarm it when I walked in the house, and the rest is history - they called. I have already recommended Frontpoint to several neighbors. It is a system that is easy to install but very effective. It is a great deterrent and the staff are very professional.

I've used Frontpoint as my home security provider for a little more than a year now. I chose them largely because of the amount of positive feedback that was out there and customer satisfaction was higher with them than anybody else I could find. They weren’t the cheapest, but were very highly recommended. Installing the security device was simple, great directions and it did not take very long. And when I did contact them to activate it, it was topnotch interaction and they were very good about it. I use the mobile app at all times. It was one of the things I wanted and it’s absolutely essential for me. I want to be able to get real time looks into what’s going on with the house. There’s greatest security, when I’m gone or when the house is empty. The Customer Service has been absolutely topnotch. I’ve had a couple interactions with them for question and answers on minor adjustments and they’ve exceeded my expectations every time. Overall, Frontpoint is professional and has great customer service and it's easy to install.

A year ago after a break in, we determined our vacation home needed a security system. We had some challenges to overcome since the home is located in the woods. We have no access to cable or internet and have no phone so we required a system that was cellular. I needed it fast too. I called and the CSR was helpful and knowledgeable and shipped the system overnight. It was so easy to install! We noticed the intruders attempted to come back but got a big surprise when they return a couple days later and saw all the signs.

I like Frontpoint. We've had it for over a year now and I'm very satisfied with it. I haven't had any problems with it and it's been very easy to use.

I'm happy with Frontpoint. It does what it's supposed to do.

I first discovered Frontpoint through Angie's List. I had my Frontpoint security device installed last October 2014. Prior to this, I had ADT home security service. Frontpoint is more high-tech and easier to manage on our own. The installation was fairly easy and the customer service was very helpful. I've also tried the mobile app. I think it's very important to be able to access and control the system on the go. Since installing Frontpoint, I felt more comfortable and secure. It's definitely something I wouldn't want to go without, at this point. Frontpoint is the top-of-the-line and very up-to-date with technology.

A friend referred me to Frontpoint and I’ve been using it as my home security provider for a year and a half. Installing the device was easy. The experience has been excellent.

I have used Frontpoint since September of 2013 because of my friend’s recommendation but also the iPhone app is sweet. I love my experience with them. Installing the security device was easy. We ran into some trouble with putting the door sensors on but we called and they walked us through how to do it, and sent us new parts after we broke the original ones cause that happens. Also the mobile app is great. I have it on all of my devices and it’s easy to use. Since installing it, there haven’t been any big changes in our daily routine except I have to remember to turn it on when I leave the house and at night. I would highly recommend Frontpoint.

What I love about front point

We have Frontpoint for over a year. Installation was pretty self-explanatory and easy. I use the Frontpoint mobile app a lot. It's great because I've forgotten to do it a few times and I just do it right on my phone. Interaction with their representative was good. He answered all our questions. We're very satisfied and haven't had any issues.

It's easy to install. I don't have to do anything. It's a great product and the service from them has been fine. I have recommended Frontpoint.

We haven't had any trouble with Frontpoint at all. It's been quite good. We like the sensor that picks up the noise for glass breakages. We didn't have that feature before.

I am only 10 days into my service, but I am so impressed with the service, the ease of installation, and the true concern by the support staff. I sleep better at night and worry less when I'm away because I feel like Frontpoint really cares.

The salesman was extremely cooperative, polite, and informative. We purchased the basic, which was what we could afford and what we felt we needed, and installed it ourselves. Nobody had to come. That’s what made it so good! It was easy and the instructions were adequate. This is the first time we’ve ever had an alarm system and having Frontpoint makes us feel more secure when we're gone, because we’re way out in the woods. So far we’re pretty happy with the service. When the alarm was accidentally set off by our son, they were very cooperative.

It's been about a year and a half that we've used Frontpoint on this house. We have three houses with it now -- this house, the house right next door which we rent in the summertime and we have a house in another part of Massachusetts in which it was just installed recently. It's been fine. I have no problems. It's a good system, so I feel safe with it. I like the Frontpoint system better, being wireless and so forth, than our previous provider. It's easier to install.

I have used FrontPoint for over a year now. I called them and asked how to install the device. I had a little problem with one of my dogs. They gave me instructions and all the supplies I need. I tried the FrontPoint mobile app and it’s good. And when I called for anything, they are often very helpful. I feel secured when I leave the house. Excellent system and it’s highly recommended.

I was doing research online, looking for a security company and Frontpoint got a pretty good rating. I've them for a little over a year. We had another company before but they were charging over $100 while Frontpoint charges about $42. Installation was pretty simple. They sent it to me, I watched those how-to videos on my computer and installed them on to the windows and the room sensor. It's as easy as it said so on the video. We always use the system at night. We keep it off during the day but that will probably change once we get motivated to get it installed. We live in a pretty safe neighborhood so it was more for peace of mind for my daughter and my wife when they're home alone at night.

Very positive experience. I'd like to mention the competency and courtesy of the technical support calls. They were all professional and I've been impressed that they have significant knowledge of the systems they're talking about. It's distinctly different because it's clear they're not just reading from a script. I would recommend Frontpoint without hesitations.

Overall experience with Frontpoint was good. I like the machine itself. I’m having trouble with it right now, but it works good.

I have been using Frontpoint as our home security service provider for about a year. The previous home security we've had was fine except that the price went up and I figured it was time for a change. I installed the Frontpoint device myself and they were on the phone with me and told me how to do it. Their team is very nice and very helpful. I had no problems doing it myself and when I had a problem, I called them up and they took care of things. I live by myself and since I've had both alarm systems, I don't worry about it. I trust the security system. Frontpoint is great.

I learned about Frontpoint when I did some research on the internet. I've used them for about a year and a half now. I had a different security service before and they offered me some options that the other didn't which is why I went to them. The installation was a piece of cake. I use the mobile app all the time and love it. We have several residences and it allows me to keep tabs on activity and I really enjoy using it.

I’m very satisfied with Frontpoint. It’s very easy to set up, and customer service has been great.

I chose Frontpoint because I had more control of some of the options. Installation was a piece of cake. It was easy. It's been about a year and a half now since it was installed. We really like the security and being able to know what's going on at the house promptly. We've been pleased. Frontpoint is a business that takes good care of their customers. They're helpful, patient and knowledgeable. They know what they're doing and they're entirely professional. If I had any complaints about Frontpoint it would be that the personal app that came out seemed to work well and then they upgraded it and we have had occasional issues with it since then. They've changed the radio out. They've tried some things. I talked to them about it and pointed out to them that if they go online and look, that half of their customers are dissatisfied with the second version mobile app, I don't know if that's a helpful suggestion.

I researched online and found Frontpoint. The monthly payment and the positive reviews were what sold me. Installing the security device was very easy; everything was done in ten minutes. The mobile app was very easy to use as well. I bought a new keychain remote and another sensor, called them and they were very helpful. I feel more secure when I’m not at home. I’m very happy with the service and I’m going to continue for as long as I can. I recommend them to everybody.

I've told people about Frontpoint. I don't have any problems with them. I like that it's wireless - I got rid of the hardwire.

I searched the web to replace an alarm system that my mother had, which was quite old. I found Frontpoint and bought one for my mother back on the East Coast and one for myself out here in Colorado. Installing the device was easy. I called up and whoever it was that answered the phone walked me through the additional. steps. If I’m going to have someone that comes over when I'm away, I’m be able to remotely disengage it using the mobile app and in that respect, it’s good. It all seems to work as advertised and I’m well satisfied with it. I would recommend them to a friend. It was a simple and easy experience.

A friend of mine purchased Frontpoint's system. I've been using it too for about a year now. I like the ease of setup and the Wifi technology requiring no wires. I use the mobile app all the time. It's a great feature. I have called for technical support and the people I've interacted with were perfect. They're very polite, extremely helpful, very knowledgeable and a pleasure to work with.

We bought a new home that is out in the country. We needed an alarm in case somebody tried to break in. I googled the best alarms in America and they rated Frontpoint pretty high, so that’s why I got that. I've had the service for a year and two months. Installing the security device was a piece of cake. The only problem we had was one of the units was bad, but they sent a new one right away.

I heard about Frontpoint through my daughter. I liked the features that my daughter has with her system and thought it would be good for us. I have them for about three years now. Installation was very easy and very simple. It didn't take much time at all. The fact that it is satellite-based, I don't have to have it tethered to any cables or anything in the house. I also use the mobile app. It's very convenient and it certainly allows me to use it wherever I am. I can use it to check what's been going on at the house while I'm away to make sure that I did activate the system. It's a very convenient feature to have. I feel more secured. The experience has been very pleasing and I'm quite satisfied.

I was told that the security system was going to be overnighted and this was the determining factor why I chose Frontpoint. But after I signed up for everything and committed to it, I didn’t get my package for five days. I was very disappointed in that. My house was broken into and I didn’t go to work until I had a security system in place. I had my pets and all of my stuff so I was worried about going to work. But that was what made me choose them even though it ended up not working out that way. I was very disappointed in that but I figured at that point, I would just keep Frontpoint.

I have used Frontpoint as my home security provider for a little over a year. They had a lot of positive reviews and I like the idea of not having someone to have to set up an appointment for installation since you have to install it yourself. I had a good experience when I called them to inquire about it. They were very customer service friendly and did a nice job of selling the product and their service to me. Installing the security device was really simple. It was up and running basically the night that we got it. It’s also nice to have the mobile app. It’s definitely something we were looking for as part of the package so that was important. I have fewer worries when I'm not around and my wife and my son are there. Their customer service is very strong and they seem to really listen and try to take care of the service. It's been a very good experience. They provided what you're looking for in all security systems.

I’ve been using Frontpoint for about a year. I like it better compared to my old home security provider. My husband installed the system and had little problem with it. One of the team members I talked to was very helpful and very knowledgeable about everything. My experience with them was very pleasant. Their device is a lot easier to set.

Frontpoint has good customer service and quick response. I have recommended them already.

We've had Frontpoint as our home security provider for a couple of years now. We chose them because they seemed like they were up-to-date. Everything seemed modern and easy to use. The security device was really easy to install, systematic and nothing hard. The mobile app where I'm able to access and control our system on the go was always good. If I have any questions, the technicians are able to answer them. They were professional. One time a sensor went bad on me and they helped me rectify it and replace it. I do feel more secure with Frontpoint. It's a good system, easy to use and really reliable and great service.

I’ve been using Frontpoint as a home security service provider for about a year. It's cellular and there’s no Internet or phone on the property so that’s what drew me to them. Installing it was a breeze. I ask about further enhancements to the system online and they were prompt in getting back to me. The mobile app is great because I live 10 hours away from my property. Frontpoint gives me peace of mind. They’re a good, reliable company. It's an awesome experience.

I first heard about Frontpoint on the internet and have it for six months now. It's excellent and I had no problems at all. I had a pre-installed group of sensors from another provider and all they had to do was put in the box and the fire alarm system and other motion sensors. I like the fact that it's wireless and uses satellite coverage instead of wired which makes it harder to disable. I enjoy their mobile app and use it all the time. I like dealing with them because they are excellent to deal with. I talked to a representative when someone had taken my signs and needed a replacement of the sign. I had two sensors that went bad and they replaced them without charge. They've always been very, very quick to respond. I feel safer and more secure. Frontpoint is very enjoyable, very professional and has taken care of all of my needs regarding security.

I first heard about Frontpoint when I researched it online. I have used them as our home security service provider close to a year. This is the first one ever, and we’re 71 years old. I decided to use them because when I compared them with ADT and four others, the comments and the reviews were more positive. They had some negative reviews but not nearly as negative reviews as with the other companies. Installing the device was very simple, too. We also use their mobile app. It’s great and fantastic. Also, we had an alarm. One door’s alarm wouldn’t stop alarming, it was a faulty battery, and the team immediately sent me a replacement battery.

We've had Frontpoint for just over a year. We had another provider before and Frontpoint is below par. We have two dogs and two cats so we don't use the motion sensor because it sets off. Even though we're supposed to be able to use the motion sensor for the animals we have in the house, it doesn't work. There were also a time while we were away and we had the police show up when there was nothing. It just went off. There was nothing wrong with it. We had a hard time setting it up. The sensors for the doors, the sticky stuff, falls off. It doesn't stick to the door that well. So we've had a bad time with it. At this point, we don't really care about it. We set it just because we're alone. It's natural to set an alarm when we leave the house. Once we're done with this contract, we are not going back to Frontpoint. It is a terrible system.

I'm satisfied with Frontpoint. It gives me peace of mind knowing that we have security when we leave the house.

I did an online search for wireless security system and chose Frontpoint because they have the easiest Customer support. I had a little difficulty installing the device at first but when I called tech support, I discovered that I have put the door attachments on the wrong side. They talked me through it and it worked fine after that. The team members are very positive and very helpful. I have the mobile app installed but have not used it except just to look at it.

I wanted to find the best alarm system and everything with Frontpoint has been positive so far. The only issue is the cost, it’s expensive but customer service is very good. If I forget to turn off the alarm, they call us within a couple of minutes. We had an issue with the battery and they took care of it quickly. So I’ve nothing bad to say about them. Their mobile app is good and the new one is way better than the old one. Frontpoint is professional and on top of things. We live in a safe neighborhood, but it’s nice to have the extra security and we worry less than we did in the past.

I purchased it because where I'm located, internet service goes out frequently. This one is not through the internet but through my phone service which doesn't go out. Installing the security device was very easy, and I love it that I can use it on the go, all the time because of its mobile app - I can lock and unlock the door from inside the car. Also now I don't worry quite as much about my main home and my cabin, especially the latter since it sits empty a lot through the winter. In addition, their customer service representatives were very helpful. When I called they answered my question right away.

I learned about Frontpoint online. I've had the security system for about a year already but prior to that I had another security system installed. Comparing the two, they're about the same. The only difference is that Frontpoint has the wireless feature. I have the mobile alarm app and it really works well. When we're out of town, we set the alarm and also check to see if we have maintenance people come in. It works really well and it’s very good. I like the product. It’s just that we moved to a house, so I don't use Frontpoint that much because the house came with its own alarm system. To sum up my experience, it was convenient. I had a good experience during the installation of the system.

It's been about 2 years now since I used Frontpoint as my home security service provider and it's very good. I chose them because it was wireless. Installing the security device was very simple. Using the mobile app, I can access and control the system with my car and with anything I can use. Team members are very efficient and polite. They take care of my problems very quickly. I had a break-in before and I feel very safe and secure now.

I’m realistic and know that any security system can be beefed. That said, I feel secure with Frontpoint. I had no difficulty installing my Frontpoint security device and I have used the mobile app a couple of times and it was very easy. I had a question about the operation and the team members were knowledgeable and answered my question. I’m very happy with it.

We've had an alarm system for over 30 years in different homes. I’ve had Frontpoint for maybe a year. We installed it and it's been functioning fine ever since. It's nails-less. The mobile app is very simple and easy to use. Their team is knowledgeable, friendly, and helpful. The system functions as expected so we're pleased.

I was looking for an alarm system and I did a search online and I liked Frontpoint's solution the best. I've had them for about eight months now. Installing the Frontpoint security device was very fast, very simple, plug and play basically. I use their mobile app and I love that I'm able to access and control my system on the go. I just feel more secure at the house, especially with my family there. Overnight, I feel when the alarm is on and the house is locked down, I sleep better. I'm just very happy with the alarm system. They're fantastic. I've recommended them to three other people so far and all three had gotten the same alarm system and everybody has had good feedback.

We just finished our three year contract, most of which we were unable to actually turn on the alarm due to false positives. These started on day one of installation, but we got it for Christmas and therefore, didn't install until after Christmas the first year, so the "trial period" was up prior to the installation. We called multiple times to try to resolve the problems. They sent several replacements and then, we were required to buy a different type of sensor. After more trouble, they offered to bypass sensors but it does not make my house secure unless all doors are monitored. I am just glad the three year contract is finished, so I can stop wasting money for an unusable service. We tried to call and give our 30 day notice today. They verified our identity by phone just like they do for an alarm, but you have to give notice in writing... Another ploy to try to get people to keep substandard service? I will not use them again or recommend them to anyone else due to the troubles we have had since day one. The one positive is the people are nice. Unfortunately, that is not worth a monthly fee for a service we couldn't use.

I was with ADT and changed landline carriers to the cable but they didn't offer it with that landline company. I've now been using Frontpoint for over a year and a half. I feel secure with the system.

I had another provider before Frontpoint. I wasn’t able to use the other one on my cell phone so I switched over. So far, so good, I have no complaints. Installing it was easy. I didn’t have any problems, and every time I called for help, everybody was willing to help. I have the app on my phone where I can arm and disarm my home from another location and I like it. I’ve talked today about getting a camera for the front door and possibly getting another box for the upstairs so that I can arm or disarm from there. Or if there’s a fire, I don’t have to run all the way downstairs to hit the button. I was waiting for them to come down on the price a little bit before I order another box. It’s been great. I love it and I like the idea that when I move, I can take my equipment with me and hook it up in my new location. That’s what I like most about it.

I was looking for a home security provider and saw Frontpoint online. I have been using it for over six months now and feel more safe and secure because of it. However, one time the alarm went off and we talked to them over that. They hung up on me because I didn't give them the right code.

I saw an advertisement about Frontpoint on the internet. I have used the alarm system for about a year and a half. I decided to use it over another service provider mainly because of the ease of installation. It’s fantastic working on the Wi-Fi. My wife uses the Frontpoint mobile app all the time. And that is because I live in two different states. We’re taking care of two houses until we retire, and it makes it easy. When I did the installation, we had everything done in about 10-12 minutes. I also have had them ignore anything, any alarm that was set off in our house when we had workers in, and that was convenient. We don’t let them touch the alarm; we get on them remotely and we turn it off when they get to the house. We know when they leave so we can turn it back on overnight, and it’s nice. It’s the most convenient and user-friendly system that I have seen. I have one in downtown Florida on a different system and I have one at work. And my Frontpoint up in Tennessee works faster and better than any of those.

We haven't had any problems with Frontpoint other than the ones we created ourselves, forgetting it was on. It's been operating satisfactorily.

Overall, the experience with Frontpoint was very good. It was easy to install, called somebody when setting it up, and it was great.

I’ve had Frontpoint now for a while. Installation went relatively easy. It came with good instructions. They did a good job of preparing me to install it. I like the mobile app. In fact, I have found that if I want to let somebody into the house while I’m out traveling, I can turn it off and back on, and feel pretty comfortable that it’s working well. Frontpoint is peace of mind for me. I’m out of town for days on end and it’s nice to be able to know that something’s watching over the house. They are a very professional company.

After I got broken into, I decided it was past time to get a security system and I went looking on the Internet to see. I knew about some of the others then stumbled on Frontpoint and read all their information and I thought, “This is the way to go.” I decided to use them because of the reviews, and the ease of setting it up with their salesman. Installing our security device was a piece of cake. You make the order and they send you the equipment. You put it up and call them to get it activated and checked out, and that went very smoothly. It assures that if somebody decides to break in when I’m not here, the people will get called right away. I haven’t had any occasion to use it and haven’t had any false alarms. I’m satisfied with them and have used Frontpoint going on a year now.

I was doing some research for my home security system and I came upon Frontpoint. They were rated very highly on the Internet. Being able to access and control my system through my phone is one of the reasons why I purchased it. It was very easy installing the security device and I have their Frontpoint mobile app on my phone. It works very well for me. I’ve had opportunities to call customer service quite a few times. Every time, they give me the correct answer. They’re also very courteous. Frontpoint is ideal. I have a great value and I wouldn’t hesitate to recommend them to somebody else.

I've had Frontpoint as my home security provider for over a year now. It gives me peace of mind and it's always there for me. Installing the security device was simple. The Frontpoint mobile app is very easy to use. I like that I can contact their customer service easily. The team members are really nice, very dependable and hospitable.

My experience with Frontpoint has been great. They're very helpful, very serious and wonderful. I'm very impressed with them.

We didn't have home security before but installing the device was a lot simpler than I thought it was. We just had to learn to turn the system on. It comes on after we've gone to bed and then I have to wake up and turn it on. It does have a reminder that it sends you in the email saying "you haven't turned it." That little nag has been necessary a few times. Anyway, Frontpoint gives superior service. They've been very helpful. They assisted me in changing password and sending me a new battery when we had a signal from the machine's panel showing that the battery was low, which did not make any sense. They are also very security conscious. If you don't remember your whole password, you have an issue to deal with and I like that.

I have used Frontpoint as my home security provider for a year and a half. I chose them over other home security providers because I can get it totally interactive with myself and don't have to depend on somebody else. The installment was done in about 45 minutes and I've used their mobile app ever since I put it in. I love being able to access and control my system from my phone. I use my Frontpoint security device to monitor the cameras in the door and window - the sensing systems. Most of my interactions with the Frontpoint reps were about changing what's loaded on the system and to validate some issues with the cameras. I've had three or four warranty replacements. The reps are knowledgeable, friendly and answered all my questions and were able to get my situation resolved. It's very easy and I haven't had any trouble with any of them. They're all very good. I've had a very good experience with the company.

I have been using them for at least a year now. Installing the device was easy and the mobile app is easy to use. I love that they have a remote control for my keychain. I have a very pleasant experience with Frontpoint and they met my expectations. I had questions with Frontpoint on the phone and they were able to answer them.

Frontpoint has been pretty good. They have good customer service.

Frontpoint is very good. Every time I've called them, they've been very responsive.

I've had Frontpoint as my home security service provider for over the year now. It was Easy to set up and from what I've heard from other people, it's quicker response. I also use the mobile app. It's easy, and you can set it for different times. I am happy with it.

My experience with Frontpoint has been seamless.

We haven't had to use our Frontpoint alarm system, thank God. But anytime we've called, it's been good.

I've had Frontpoint for about a year now and I like their professionalism and the features that they have. Installing the security device was absolutely simple. Everybody was very friendly and quick to respond when I was getting set up and even to any questions I had after installation. They were very professional and very courteous. I tried the Frontpoint mobile app and it's fantastic. I feel more secure when I leave the house. It was a great experience with no problems.

I've used Frontpoint for about a year. Their pricing is pretty good. I use their mobile app and it works perfect for what I need it to do. On a couple of occasions, I've called their team and they've been great. I now have less worries and I’d do it all over again.

I've been using FrontPoint for about a year now. The installation of my security device was easy and whenever I have any questions, the customer support representatives were very polite and more than willing to help. I use their mobile app everyday.