Frontpoint Reviews

Using Frontpoint's home security service provides an additional sense of security and safety. I have had it since December of 2014. It's not difficult to install but it did require a phone call to customer service.

I’m very happy with Frontpoint. I get to use it when we leave home to go on vacations a couple of times a year. It was very easy to understand the whole process. It was very straightforward. I called a couple of times and their people were very nice and I had a good level of comfort dealing with them.

I have more confidence in Frontpoint than in my old security system. Their response was immediate.

We really like Frontpoint and we find that they're very punctual. We're happy with them. Excellent!

I like it so far but I haven’t had enough experience with it. We've been away from the house and just got back so we haven't been using Frontpoint other than to protect the house while we were gone.

I had Vivint for a very short amount of time, but it was a rental house so it wasn’t my contract. At the rental house, I didn’t have the capability to arm and disarm the house from my phone. But now with Frontpoint, I can do that. It was like having different levels of service, and Frontpoint is cheaper than the other service provider was and you get more for the cheaper. I decided to go with Frontpoint because I could access and control my system at a much cheaper rate than the other companies. It's $23 less so it's a lot. Installation was very easy and it didn’t take very long so I’m very satisfied with it.

The Frontpoint customer service was fantastic. I spoke to several of the security system folks and I felt that Frontpoint had better customer service program. Installing the device was very simple, very intuitive instructions and it was easy to do. I also tried their mobile app and that's the only way we arm and disarm our home system other than when we get up and when we went in to leave. When we initially installed it, I had one sensor that didn't get initialized properly and a couple of false alarms. I spoke with a young man who was able to identify what the issue was and got it fixed quickly and we've had no issues since. It was a great experience.

Easy, set and forget--that's my experience with Frontpoint. It's better than the other one I used to have since it is less expensive and I have more control of everything. Installation was straightforward and I love the mobile app.

So far we like it and the web app that we can use with it although we don’t use it that much ourselves personally. We had the security system installed in our house in Phoenix and we have renters in it right now.

Prior to using Frontpoint, we had another home security provider and compared to them, Frontpoint is cheaper and it's effective. Frontpoint was touted as being either number one or close to being number one in home protection, that's why I decided to use it over other security service providers. Installing the device was simple. I would strongly recommend them but would advise people to do due diligence on their cost compared to other security systems.

Initially a friend of mine gave me a name of the company and I typed it in as Frontpoint in Google and it came up and I got calling around and I noticed online the ratings for them were really well. Frontpoint does everything they said it was going to do. During the set up, one of the end points was not synchronized so I called in for service and they helped me. I have jobs that put me in a little bit of a travel mode so I have to go away every once in a while. Frontpoint's mobile app allows me to remotely look at it, and make sure I remember to turn it on. I'm cautious when I'm leaving and so far I don't have issues.

I have been using Frontpoint for three years. The installation was pretty easy so I just did it myself. It seems to be working pretty good. I use the alarm.com mobile app to set the alarm, status, and it lets me do anything I want to do with my security system as far as setting it and unsetting it. So far, I have no troubles at all.

I'm proud to be with Frontpoint. Everything is working good. I would recommend them.

They're always there to answer the call and to help me. The individual that sold me the product helped me think through where and how to set it up. And then when I called Frontpoint to replace the sticky from the back of the monitors I got them within a couple of days. I think the outstanding service is what really would keep me going with them. I sound like I’m paid, don’t I, the spokesperson? Well, they were pretty darn good. I had a wired security system before I got Frontpoint and comparing the service between the two, it's night and day. Frontpoint is really great. Installing the device myself did make me nervous as we’d never done one where we had to set it up before, but it was a lot easier than I thought it was going to be.

Consumer reviews and ratings made me choose Frontpoint over other service providers. Installation was pretty easy and intuitive. Frontpoint answered all of my questions, and I have no complaints. I recommend them.

I've had Frontpoint for six months and it was very easy for me to install. I have been able to use the mobile app and I like that so far. I screwed up a couple of times, but their team has been great when I called them so I was very pleased. I just worry about knuckleheads who try to steal my stuff. The system is quite expensive but now that I have it, I feel better.

I didn’t have so many problems when installing the device and everybody has been pretty friendly, knowledgeable and able to answer my questions. I’ve had Frontpoint for a couple of months now. So far I haven’t had any issues.

I like Frontpoint better than my old provider. It was pretty easy to install and the mobile app works pretty good. I've used their help a few times and they were able to answer my questions. I don't think they're very good but they're okay.

It took 6 hours to install the device. I had 45 sensors to install and I couldn't get somebody to come out and do it. I'll pay for somebody to come do it, and they were like “We don't have people who do that.” which I thought was a little odd. But still I recommended it to my neighbor. She went to do it and she had the same experience so she ended up going with ADT instead because they wouldn't do the installation. So I think they are losing business on that front.

Frontpoint is kind of expensive but it's very easy to install. Customer service is also good. The only thing I was bummed about was the service on the weekends. Otherwise it's been okay.

A co-worker introduced me to Frontpoint and I've used them as my home security provider for over two years. Installing their security device is fairly simple and the ability to access and control the system on the go makes it very convenient. The team members I spoke with from Frontpoint are very knowledgeable and answers my questions easily. Overall, it was an easy installation, easy to get it set up and I haven't had any problems with it. Also, Frontpoint has excellent customer service.

Frontpoint is easy to set up. I did it myself. It is reliable and I am happy with it. Whenever I'm gone or I leave and forget to set it manually, I'm able to set it once I get to work on the mobile app and it's definitely a good thing.

It's been 4 years now that Frontpoint has been our home security provider. We chose them primarily because of the reviews people had of them. Their system was very easy to install. I use the mobile app everyday as it is absolutely essential for me to access and control the system on the go. I actually had several false alarms and I think the technical support finally did resolve that. They lowered the sensitivity on one of the motion sensors.

Frontpoint has been our home security provider for a little over two years. We received the equipment and my husband was able to install it all. No problem - it was very easy and user-friendly. The system has given us peace of mind when we're traveling - we always like to check and use the mobile app especially if the kids go in and make sure they set it up again. We feel safer with it - leaving the house or being in at night time is surely not a concern for us. Most pleased with Frontpoint.

It took me about 30 minutes to install the system. There was no problem at all. I had one unit that had some problems when I got it. I called them and they offered me a replacement and I got it two days later so it was all taken care of. And a couple of times with false alarms they will actually call me. It works and since it's cellular, I don't have to worry about it cause I got my phone with me. I've already recommended it to a couple of people in the neighborhood and I know at least one bought it.

I like Frontpoint because of their price and it's removable. Installing it was easy too. I have fewer worries since having it.

Frontpoint is wonderful. I have zero complaints. Every time we had to move we bought new equipment and stuff. Every time that I had to speak with somebody, everybody has been incredibly helpful and been very nice. I've never come across a rude person. The only thing that comes to mind is that they want me to sign a new contract but I'm really busy and I haven't gotten through it yet. But when the guy called me, he said "You'll get $150 and new sensors for signing another contract" but then I didn't see that on the contract that he sent. And then I sent an email and never heard anything back.

I've been using Frontpoint for about a year and a half. I chose it for its portability. I like that I am able to access and control my system with the mobile app. When our kids say they're going to stop by, I can always disarm it using that. The team members are always very professional and ask the right questions. I feel safer since installing it, but I'm not particularly a worrier.

We've been fairly happy with Frontpoint but it has been a little bit disappointing that all the little add-ons for each device cost so much money. It's a shame that we can't just pay a little bit extra as opposed to like a $30 to $40 charge to have a device hooked up to a lamp. Also, I would suggest or could hope for Frontpoint's alarm system to just seamlessly integrate with Nest. But right now, we're not going to go buy a different brand now that we already have the Nest and it seems to be compatible with way more devices anyway.

I've had an excellent experience with Frontpoint. It was very easy to install.

I've had Frontpoint for four years now. I put in the security device myself and it was easy. I had ADT before them but I like Frontpoint better. I feel safer with the security device installed and their mobile app works out for me because I travel a lot.

Frontpoint has been my home security provider for two years now and it has been going fine. The installation was very straightforward and easy and the system works well, it's very convenient.

We've had Frontpoint for three years. Their reviews on the internet were really good. The customer service was outstanding when I called them and their team was always very good. I feel safer since using it.

I chose Frontpoint because they beat other security providers in terms of features and the price. Device installation was really easy, instructions provided were detailed and their mobile app is handy. It provides reassurance because you know what's going on at home even when you're not home.

I've had Frontpoint for almost two years. I feel safer with it. When you’re at home by yourself, you want some extra protection. The team at Frontpoint has also been very nice and professional. The installation was very easy too. I'm happy with it. I like the mobile app a lot. I could turn the alarm off in the morning to let my dog out in the backyard and I don't have to walk all the way to the front of the house to turn it off.

It was pretty simple and I could install it myself. I thought the installation was going to take a whole day but it only took about an hour tops. I have the app on my phone and I like it especially if we're on vacation. I can kind of keep an eye on things. Every year I just kind of get new stuff with it and you can keep adding a little bit. Last year we added and installed the flood sensor and the CO2. Then maybe next year I'll go to the video and go up to the next level.

Setting up with Frontpoint was very easy. I had an instance where my alarm kept going off and the guy talked me through it and how to fix it so that was great. When I needed the customer support on the two things that I needed their help with - one was to get the timing set up correctly and two, when I was having random alarms - they were extremely helpful and very fast in helping me resolve those issues. I did not have to wait online to get an answer and it was the first person I spoke to who helped me. I am extremely happy.

Installing the Frontpoint device was fairly simple. The minor problems I had were resolved by just a phone call. I like their mobile app and accessing the system on the go is a must. I want to be able to control things when I'm not at home. Their staff were very friendly and I had no problem getting anything answered. The only issue I have is sometimes I call in just for a simple question and they want me to give them my security code and it's the kind of thing that you just don't readily remember. I'm coming up to the end of my contract period. I wish their cost isn't so high because there are alternatives on the market now with lower costs for wireless home security, and I think their cost is a little bit on the high side.

Frontpoint has been my home security service provider for close to 3 years now. Installing it is fairly simple. Most of the stuff I did myself so I had a few questions which they answered, and it was answerable on the telephone. It was pretty straightforward. I also use the Frontpoint mobile app all the time, it's very convenient. I like the fact that it's very useful when I'm not home or when I'm in vacation. Since having Frontpoint I feel a little safer about leaving the house, I haven't had any technical issues, anything like that so far, so good.

It's been great having Frontpoint. The price and service were my reasons for using them. It was easy to install and I've already recommended them to people.

I went for Frontpoint's ease of use and installation, and I use the app quite often. Every once in a while I contact their support team, particularly when I was having problems when I was getting it set up. And they've always been courteous and kind. They give great service and I feel a lot safer after installing the device.

I have used Frontpoint for a year now and it's much better than my previous provider. The previous provider was really slow in response times while everyone in Fronpoint seems helpful and the response times are very good. We always get them when we need them. The mobile app works great and it's a nice thing that my previous provider doesn't have.

I came across Frontpoint from doing an internet search and I came to the conclusion that it was probably the best choice after reading about its capabilities and what the experience had been for others. I have used it since the late fall of 2012. Our old one was fine but I needed something that was of a different service configuration, more internet and smartphone-based. I use it all the time on my Blackberry and that is a big time thing. It allows me to arm and disarm my system remotely before I get back to the house. It's a much cleaner system and I don't have to do as much monitoring. I'll get an email to my cellphone and desktop telling me if something does happen.

I'd recommend Frontpoint but I don't know if they're competitive with the price. They tried to convince me that they are. When I got on the contract, it's a three-year contract so I can't opt out of this contract for another year. It's more expensive and I think they're overpriced but it has more features than the provider we had previously. We are able to arm our system while we're away which we consider as one of its benefits.

Frontpoint has been excellent, very friendly and knowledgeable. They have great customer service, always really prompt about calling if an alarm goes off and resolve my problems if I have an issue in a quick manner. They have good prices and I've had no problems.

Frontpoint is superior and less expensive than our previous provider. I've used their mobile app a lot of times and it is not as easy as the website because I have to type in my long security code every time whereas on the website, I can use a different app that stores the passwords. It's a little harder but once you're logged in, it's simple. We have a cabin that's two hours away and it allows me to control the alarm for other people coming to the house. Before that, I could not do it so Frontpoint helped out a lot. There was a time I called them because one of the sensors malfunctioned and they took care of it and taught me what to do.

I did some research on the Internet looking for a cost-effective way for me to put in a home security system on a second home that I'm usually at and Frontpoint was one of those that came up. I chose to go with them because of the reviews I read on the Internet, the helpfulness of the people I spoke to, and their package price which I felt was the best. It was pretty easy to install the device. I just mounted all the devices and called up tech support, and everything's been fine since. It was the most painless setup that anyone could imagine. It went very, very easily, just like it said it would in the papers and the tech support was great.

With any company it all comes down to the customer service. Frontpoint has been my security provider for 3 years now and so far no disappointment. Customer service is excellent.

2-3 yrs ago I switched my security service to Frontpoint. The security device installation was easy and the service has been great. I feel better using Frontpoint because it's harder for people to break in when it's armed.

I decided to use it because its online review was very good and because of the ability to control it from our smartphones. They have a mobile app that I use quite often. I've recommended it to a couple of my friends because of how easy it was for a do-it-yourself installation. Regarding our interactions with them, they're always very positive and helpful. I walk away from any of those request for help with a very positive feeling. When we first got it, we were out three or four times a week together for four or five hours at a time. We would regularly use our mobile phones to arm it after we left the house and disarm it just as we're coming home. We have since got into a habit of not arming it as often when we're away but it's also because we're not as regularly quite away as a couple. One of us is usually home or coming shortly after we leave. But it's been very good and reliable.

The Frontpoint people have been great. I haven't had any problems whatsoever with them. I had a lot of incidences but have been very lucky that I haven't had to use it other than turning it on and off. I've only had one time ever that somebody was going to come, watch my house, and keep the dog and the code went off. They called and I've had to say what my code was.

I've had Frontpoint for about two years. It's better than my old system that was pretty good. I set it when I leave and unset it when I come home so I don't have much need to access it on the go. But the few times that I have realized that I left it unset or something it's been nice to be able to set it remotely through the mobile app. Early on when one of my motion sensors wasn't functioning properly the team at Frontpoint helped me work through that. They helped me test it and figured out what the problem was. I got a new one and got it all set up and everything has been fine ever since. It's a good system and the service has been good. It's fairly priced. It's been a pleasant experience and system the does what it needs to do.

The experience with Frontpoint has been super easy. Customer service is great and it works as advertised, which is nice.

My overall experience with Frontpoint was great. It was a very easy installation so I did it myself. I don't have to wait for somebody else. That's why I've recommended Frontpoint to a number of people already.

My experience has been very good with Frontpoint and I would recommend them to anyone. It was very easy installing their security device, but I'm a do-it-yourself type of person. I have their mobile app and I like it a lot, I'm more aware of what's going on in the house. We have other people living here besides my wife and myself so we're more aware because we hear the front door, the back door and the sliding door open. What I like is I get a warning when we lose power in the middle of the night or when I'm away from the home. I get a mobile alert that the house is without power and I like that feature a lot. Frontpoint provides the service as advertised and I've enjoyed being their customer.

There was no problem installing the Frontpoint security device. We use its mobile app all the time. One thing I do like about it is when we leave the house, if we forget to set the alarm, it reminds us a couple of times. As a matter of fact it's rather insistent that we didn't do it. The only thing that I called in about is there's not a sensor available that lets you know there's a problem on that particular line. I was told there's no such thing available. We have a freezer in the garage and one time the power went off and we didn't know it and lost everything.

I have used Frontpoint for probably about two years now. Their team were friendly and very happy to answer my questions. Since installing the Frontpoint security device, it gives me a feeling of comfort, knowing that there's something there watching the house. Also, I like the Frontpoint device. It's handy and it's easy to use. I've had it go off a couple of times and it was nothing serious but it was a violation, and that was good. So, I like having Frontpoint and I would recommend it.

I have used Frontpoint as my home security service provider for about two years. Installing the device was easy and it is very simple to use. The team at Frontpoint was helpful. Since installing the device I feel safer and have fewer worries.

I went to this security system in the first place is I had a long term partner who died. And so all of a sudden, my house is going to be alone more than it had been. So I needed some kind of security because I travel once in a while. I've been using Frontpoint for two years. I have never had a single complaint with what Frontpoint is doing for me now. It's been easy to use and install. I've called three time and the first one was when I accidentally activated the alarm and I want to make sure they turn it off, which they did. The second time was because I was going on a trip, so I wanted them to test the system because I haven't had an alarm. It was apparently fine. And the third time, I asked about the batteries in the devices because they said, there was going to come a time when we need to replace the batteries. They said they will tell me when to do that and how to do it. Overall, I'd recommend them because whatever they promise, they deliver.

With Frontpoint I like that the hardware actually would co-exist with some home automation stuff out there, and the do-it-yourself aspect instead of having somebody come out to the house. I also like the idea of wireless and its smash and grab technology, so you can say wireless smash and grab. I have actually recommended them to 4 or 5 other people who became customers and I've always found the customer service really good. It's affordable and I think it's as good as anything else in the industry.

I'm very satisfied with the system. It works well; supports been excellent. I've had Frontpoint for three years. I like the wireless option. My house wasn't wired so I liked that option. The installation also went very well and was also very easy.

I've had Frontpoint as my home security service provider for 2 years now. Installing it was totally easy, did it in probably 30 minutes or less. I also use the Frontpoint mobile app all the time. Being able to access and control your system on the go is the only way I want to have it because I travel for pleasure about 20 weeks a year and I want to know what's going on, and I use the -- how you can put in up to 9 people -- if they walk in and put it on their coat and you get a text telling you who's coming in, and I have 2 or 3, and that's the wonderful thing. In day to day life, I live in a fairly isolated place down in the woods and it feels very good to me when I leave for my trips that there is something monitoring that and letting me know what's going on. I do pay a significant amount monthly so I can have the text and all things that go with it, all the perks. It's a great system.

I've been using Frontpoint since 2012. Its big selling point is that it connects wirelessly and the installation was really easy. I feel good knowing that I know when the doors are open because I can hear a little beep so I feel safer. It's been good, although, it's a little tricky with the sensor sometimes because my doors are shaped odd. Other than that, I like it. Frontpoint sent me a packet of different tapes to try and assume to have done the trick to get the sensors a little closer together. Also, their team members were all really good. There was only one time when we got a phantom ring and they weren't really able to help. But they did their best to try to figure out what caused it.

Installing the device was very easy and the customer service is great. They're a good company to work with. They're really helpful every time I call. The mobile app is good and lets me access my system when I'm traveling.

Frontpoint has been my security provider for about two years now. With Frontpoint I feel a whole lot better about going off and leaving my house. I really like being able to monitor it from my cell phone and in fact I made a trip to Nebraska, unlocked my house from Nebraska so my daughter could get in. I would recommend Frontpoint to anyone. It's very easy to install and to operate.

I was very interested in getting a security system from Frontpoint however I ended up not purchasing the house I wanted. And then when I tried to send system back, after not evening opening the system, they stated I had to pay about 1000 just to cancel it. One, I never activated or was able to test it out. 2, I called before to get system cancelled but they stated I could get an extension for account. But when I got the news about not getting house, I wanted to cancel it and get my money back. Little did I know we would be having to pay even after not even using the system for a single day. I will never again recommend my family and friends to Frontpoint after this experience.

I went for Frontpoint because of their mobile app which is fantastic. It perfectly fits our lifestyle. The system set up was fine and the only thing we had problems with was getting the cameras set up and getting them to link. The team notified us when one of our sensors had gone off. We know our house is secure when we're not here.

Frontpoint does the same thing as other companies but they do it for less money. Their employees are friendly and they have a lot of knowledge. They're all excellent and can answer all your questions. I also like the idea that I can access and control the system through the app. I feel safer and less worried now.

I'm very pleased with Frontpoint. The device was very easy to install and I'm very happy with the service they provide. I find them very helpful and responsive.

I've used Frontpoint as our home security service provider for almost two years. I had searched for different security companies on the internet and found out they had good reviews. We signed up with them when we moved into this house. It's more straightforward than the previous one we had. It's nice having the security system in place. Their team members have always been good and did everything we've asked them to do. They have been really accessible and easy to work. So we've been happy with them.

Frontpoint has been real good with us. We haven’t experienced any problems. Whenever we needed help with anything, they were right on the mark.

Frontpoint's customer service is excellent. They listened to what my concerns were at any time that I've had problems and they've responded immediately especially with equipment malfunctions, things of that nature where something wasn’t working, and they immediately took care of the problem and sent out a new piece of equipment.

We put Frontpoint security device because we got robbed twice and they have the most economical rate. Installing their device wasn't that difficult. They mail it to you and you install it yourself. We also tried their mobile app and it's okay. We don't use it a lot but it's nice to have it as a backup whenever you forget something. We haven't been robbed since we had Frontpoint so I know it's working. I am happy that we did it.

I've been using Frontpoint as our home security service provider for over a year. It was easy to install and great customer service. The mobile app is a fantastic feature that's easy to use. I feel more secure when we're not at home. I just wish that they offered sales or discounts to add more features.

Frontpoint was rated good on the web so I bought it. Installing it was pretty simple to do and they're always helpful. If I have questions I can call and they always seem to get you through it. I really don't have any complaints. In fact I've referred them out a couple of times.

I've used Frontpoint for maybe three years. I chose it because it was a self-installed system, and checked around prices. I had no problem when installing my security device, I just had some minor adjustments. It was pretty simple and straightforward. I've used the Frontpoint mobile app to check if it's still on when I'm gone. I can access it on the web and take care of everything I have to and if I want heavy alarms on that, I can go on the web and cancel them out if needed. It's a good system. It works, and I like it.

Some family members had other service providers and have had a lot of problems with them off and on. Wiring was a main concern and I like the idea of the wireless Wi-Fi type of system and hooked up directly to a monitoring system through a Wi-Fi or a digital system. So there are no wires to cut outside if they want to break in. There were a lot of positives in my mind that’s why I decided to use Frontpoint over the other providers.

The system itself was fine, but, when it comes to canceling the contract, buyer beware! Frontpoint told us that the system would be rendered useless unless we transferred our service to our home purchaser. Not wanting to be their salesperson, we are now looking at an early termination fee of $640. This, even though we were moving out of the state.

After my wife got bugged we got Frontpoint as our home security provider. We saw it had good ratings and comments when we looked it up on the internet. The gentleman that came out to install the system was very, very good and polite. It's been a little over a year now that we've had it. I use the mobile app all the time, usually so I could go back and look to see if the wife turned it on before she left. Sometimes the remote doesn't work if you get a little too far away so that's why I just use it to get verification. We've never had issues with the team members! I've got a recommendation though: maybe they can put in the portable app where we can pay the bill from there.

I haven’t had any issues and I was able to install everything by myself. I had a false alarm the other day and I didn’t know if my alarm system worked because I never tested it, but everything worked properly. Very positive overall. I’d recommend Frontpoint.

I was doing research in terms of security systems and Frontpoint had good customer views and ratings. Installing the system was really simple. I got it in a couple of days and called them after we've been adding some stuff that my wife wants. They have good customer service too. They're very, very nice and quick to respond so we've got no issues. The mobile app has been good. Originally their geo-fence really didn't work but they fixed it in and it's been fine. I think the only thing was that I would prefer if the mobile app when I turn on geo-fence knows that somebody is home or something. But I don't think that's possible. It's been very intuitive, easy to use and fast. My wife gets a good feeling of safety since it's installed. We've tested it several times and she's happy with the response.

We’ve chosen Frontpoint for our security device due to its high rating from reviews. Installation was relatively easy and I’m very satisfied on how it works. Once, the alarm went off mistakenly on my own fault, and the police did respond.

Frontpoint has been our home security provider for approximately a year and a half. I went for it because it is monitored, unlike the previous provider I've had. We use their mobile app all the time. It works very well from anywhere you try it. Anytime that I had an inquiry on the system, they were always right there, right on the money, and their interaction with the police department was first-rate. I have had no problems or complaints so far - it's a very good system!

It's been about a year and a half since I started using Frontpoint for my business, and I'm happy with it. I chose Frontpoint because their reviews on the online searches came off as the best. It was easy to install and I had no problems. I like the mobile app and use it all the time. Also, everybody in the team of Frontpoint has been very helpful and courteous.

I like the fact that Frontpoint is a do-it-yourself installation. I found the customer service extremely responsive and helpful, and I found the alarm monitoring to be very responsive as well. Very pleased with Frontpoint.

My overall experience with Frontpoint has been excellent. The system works really well and was easy to install. I haven't had any defective parts. It's as good as they say it is on their website. I was not disappointed.

I was looking for security and found Frontpoint. When I Installed it, it was alright. It was easy and their team members were very helpful and were quick to help me. Since I have Frontpoint I am happy and I have the sign in the yard. I haven't had any break-ins when I had it installed which is a good thing. One time their staff tried to help me by telling me, "Clean it like this and put it up like that." But the pieces are heavy and they have an adhesive and after a while the little mechanism just falls off. One of them is sitting on the mantle. Another one is sitting on a bookshelf instead of being taped on the wall because the adhesive doesn't do the job. The pieces are too heavy and there's two of them.

Our neighborhood has a block watch and we meet with our police department once a month. I missed a meeting and one of the girls who went to the meeting called me afterwards and she said one of the discussions was on home security. I had ADT at the time. It was built into my condo and she mentioned that a few people she had talked to in the neighborhood had switched to Frontpoint because it was wireless and they thought that the price was better. The service was just as good as ADT, if not better. So I looked into it and I stopped ADT and purchased what I needed from Frontpoint. My son-in-law stuck it in the walls for me. Then I got the alarm.com app and one of the things you can put on your keychain so you can stand outside your door and lock or unlock it.

I chose Frontpoint as they were wireless and financially better, and the installation was relatively simple. I got in touch with their team when I got a couple of problems with the sensors going out. Apparently the batteries die when it's cold. The battery in the garage went dead and the alarm thing was wrong so they called me. They were professional and nice... very helpful. The alarm is at my sister's house around the corner, but they call me if they're seeing problems or the alarm goes off. But it's usually something dumb like the boys forgot to turn off when they walk in the door or something like that.

Frontpoint was very easy to put together. Their customer service was very good. Overall, we're happy with it.

My brother-in-law said I needed assistance so I got on the computer, researched and I saw that Frontpoint was the best deal since it can't be cut on the wires outside and it was a safer deal for me, so I got some motion detectors on the glass fridges. When I set it up I contacted their team and they were very helpful and patient. Now everything is fine. There is no need to worry because I know I have Frontpoint, especially at night.

Frontpoint was relatively affordable in terms of their monthly fees and the installation was something I could do myself. It's all wireless so somebody can't come and cut a wire and disable the system. I like all of those things. Their customer service people answer their phone almost immediately every time you call them and are very helpful. They do everything that they say they're going to do. I haven't talked to them a lot because I haven't had to but whenever I have, it has been nothing but positive. I've had Frontpoint as my home security service provider for a little over a year now. I use their mobile app. It's handy and has worked well every time I've tried to use it. Since installing their security device, I feel that my house is more secure when I'm gone. I'd recommend them any day.

I looked online for security systems and checked ratings and overall customer experience and went with Frontpoint. Installing it was super easy, like plug and play. I use the app everyday. I have other systems even that like my employer has a system for their office and I use it for that so I use it literally multiple times a day everyday. I'm not as concerned about my house since installing it. I know that if there's a problem that I can be notified and I can go back quickly. Even like accidentally leaving my garage door open, I don't have to worry about because I have a sensor on there so it's kind of peace of mind to just leave the house and not be concerned.

It was real easy to set up and it's easy to use. It works great. Their mobile app is awesome so I love it. And when you call their customer service, if you have an issue or something does not seem to be functioning correctly, their people are very helpful. It's awesome.

Frontpoint is very easy to set up and has been working well.

2 years ago I switched to Frontpoint from ADT and chose Frontpoint over other home security providers because it's easy to set up. I also like that I don't have to drive back if I forget to set the alarm because I can access the system using Frontpoint's mobile app. I prefer Frontpoint over ADT.

I liked Frontpoint's price, the simplicity of their system, and its online reviews. Installing the device is very easy. I like its mobile app a lot. I always use it and it works well. I get to do different things as I can control things and monitor my home away from home. It's great. I've also spoken to a couple of customer service reps for whatever needs I've had and they've always been very helpful. I also like the fact that one time, we had a false alarm, they called me first before doing anything or sending anybody out, and they don't impose any fines for false alarms. They've always been very fast in responding to things. I always recommend them.

I feel safer with them and I find their mobile app beneficial which was the deciding point for why we chose them. We've had Frontpoint for over two years now and their staff has been very pleasant. We've had a couple of false alarms that we had to cancel and they've always been very helpful. As a family we really feel more secure with Frontpoint.

I had someone install the security device for me. I’m happy with it and I like that I could access and control the system using the Frontpoint mobile app.

My brother is a Frontpoint customer and when I moved to this house, we were talking about alarms one day and he told me about the Frontpoint security system and recommended it. I was looking for an alarm system so I signed up with them based on his recommendation, and it has been about three years now since using them.

We’ve had Frontpoint as our home security provider for about 3 years now and the Frontpoint mobile app makes accessing and controlling the system really easy to use while on the go. We feel safer and have fewer worries. We would recommend Frontpoint!

Installation of their security system was easy. All my interactions with their team have been excellent. I would definitely recommend Frontpoint.

Frontpoint is great. They were very helpful, they have great customer service, and their security system is easy to use. I would recommend them.

Frontpoint is working and it's invisible. That's the best thing I can say about a security system -- that it works and you don't need to worry about it. I've had them about two years. When I had forgotten my password they were friendly and able to answer my questions. It was very good. I trust the Frontpoint system more than I did ADT. The ADT system had some problems and it was hard to get anybody to talk to about it.

We had a fairly good experience with Frontpoint. Though the purpose of me having security fell apart and I don't need it, I'm satisfied with their service.

It has been a year since I've used Frontpoint. I had a little difficulty installing it because my doors are really old but they walked me through it. I started to be a foster parent to a developmentally-disabled person and he has opened and shut the alarm off, and I don't know how to change it, set it, reset it. I called customer service about it but I'm one of those computer-illiterate people and I didn't understand what she was trying to tell me so I haven't done it. I need somebody to show me how. But when I go away, I do try to use it.

The Frontpoint system is far more reliable compared to the wired security system we have in our home in England. I never get false alarms with Frontpoint and it's just much easier to operate. We travel a lot so I find the the mobile app handy as it allows me to check on what's going on at home. I had to call their team for advice on a couple of things when we were first setting it up and they were very helpful. I feel more secure having this system around. When you live in an urban area you're always a little concerned about safety so I think Frontpoint has been very helpful. I just think the monthly fee for the monitoring services is too high so it would be better if it were lower, but I guess that comes with the territory.

I've had a good overall experience with Frontpoint. They always called back. And when you call them, it's easy to get to somebody. The only problem I have is regarding some of their knowledge on their actual hardware like door locks. I spent hours on the phone with them and they found out that they didn't give their tech people the versions of door lock that would work with our unit. Now they do. They now have a list and have the firmware version of what works with their system.

Frontpoint has a remarkable customer service which is a big difference with our previous provider. Installing it was a lot easier than I thought. I always use the mobile app to set my alarm and that was a big seller - to be able to access and control the system on the go. It's wonderful. The team members have been pleasant when I call. I feel safer since I've had them. The only thing I don't really care about Frontpoint is how they've changed their website where they don't have the prices of the products anymore. It just says "Call" when it used to say, "Pay $299 for this camera, or $199 for this camera." Now you have to call each time and I really don't like that. I would order more if I knew the pricing.

I have Frontpoint and I use its mobile app all the time. It's a good feature and I'm glad I have it. Frontpoint's system is very good and I'm very satisfied. But the fee compared to other self-installed systems that are now available is getting to be non-competitive. It concerns me that their pricing is double than other self-installed systems.

So far my experience with Frontpoint is good and I am satisfied with them. The only critique I have is for a specific device. Its panel is not the main one, it's separated from it and I did have issues with it like losing connection and the overall entity seems to be a little clunky. But I don't really do much with it so it's okay. There were some really silly things where you should be able to put in announcements and words, example it would say "back door" or "front door" and have it say it out when it happens. But there's some limitations on what it could do like you have to compromise and just come up with words that would seem to mean something but it's not the actual thing so you couldn't really specify what you wanted to say when something opens up. That's the only weird thing, it's just a little unfinished.

We decided to use Frontpoint because everything's online. It's pretty easy to do and we didn't have to have someone come in our house and have the pressure on us like we had before. ADC is a little more high pressure. So we got something on our own. We've had Frontpoint as our security device going on 3 years now. It was very simple to set up. However, I keep getting a message error on one of my windows and part of it is because we just moved into this house. It's a new house and we transferred our system here so we don't have everything hooked up yet. So it was just a matter of a few sensors that the system was used to. We haven't contacted customer service yet about that...it's just a matter of me getting the time to do that.

I was looking for non-intrusive security system and Frontpoint was simple that I can do it myself without having someone come and wire it up. I am using the alarm app it is linked to and it is good as long as it doesn't fall in the wrong hands. I think it's pretty cool. I got in touch with their team a couple of times when I had trouble with one of my sensors. They were very helpful, very courteous and very professional. I can say that Frontpoint gives us a sense of security when we travel outside and it's good to know that if there's anything that happens then there's someone that's watching it or it's the system that's watching it. Two years ago it looks like Frontpoint was of leading edge but I hear now other companies are coming up with similar products so I don't know where the technology is going but it will be good to know whether Frontpoint continues to stay with the trends, giving more wireless access and giving more on-the-go access.

I did my own research on alarm systems online. Through reviews and other sources, I came to the conclusion that Frontpoint is the right choice for me. I like that I could self-install and that it's a wireless device. That means if I moved I could take it with me. Some of the home automation features that they have built-in were intriguing for me too. But most of all, their app control feature was a critical factor for me to decide to go with them because I really like the idea that I can control the system from my phone. It’s probably the most important thing to me, or at least the thing I enjoy the most.

I have been a loyal ADT customer. When we first moved into our house, we had ADT wire up our house in September of 2000. When times got tough, in 2004-2005, we cancelled our ADT use to save money. In Jan/Feb 2015, we started to see what would be involved to restart our ADT system back up. ADT was our first choice. The rep from ADT came out and sold us on upgrading our "apparently" older wired system, and we were sold, until they talked price! That's when I started to research the best home alarm systems out there. Frontpoint kept coming up as the best in most reviews. I spoke with a rep from Frontpoint and was never pressured to use them. That impressed me. Then after researching more and more, and price shopping with other systems out there, I wanted to try them out.

Since 2011, we've had Frontpoint as our home security service provider. Several years ago my father purchased it. We installed it together and saw how easy it was, so I got on board and purchased it. We use the mobile app all the time. It's awesome being able to access and control your system on the go. Customer service was easy to work with. I had to call to set up the cameras and all, and everyone's knowledgeable. There's a sense of security and we're relaxed since installing our Frontpoint.

It's been a great year and a half since being with Frontpoint. We feel more secure when we leave the house. I've contacted technical before on a couple of issues and they've been great. They've answered questions and got everything resolved so I've been very pleased with them. Their mobile app is easy to install and I use it all the time. It's a time saver.

I called Frontpoint to inquire on a system and felt pressured into "a no risk trial". In going through all the details, I was advised that I would be charged $42.99 for the month of February (even though there would only be couple days left in the month). When I asked about that, the salesperson told me he would expedite the system to me at no extra charge. (No extra charge is key here!). He did not tell us that if we returned the system that they would take the $25 out of our refund!!! ("No Extra Charge" to me means the balance of what I am paying would be for the system!!!) Once I received the system, I changed my mind because I did not like the bulkiness of the keypad and didn't want it always sitting on our kitchen counter. I didn't even take anything out the the box, and returned the system the next day. When Frontpoint credited my credit card back, it was $64.99 less than what I had paid.

We use Frontpoint for home security and we're extremely pleased with it.

We have had a question and they have answered us. The only disappointment is not being open or having a hard time getting ahold of someone on a weekend.

I've been perfectly happy with them. I've had absolutely no problems, no false alarms, no anything. They've done everything they said they were going to do, so all in all I'm quite satisfied.

We have Frontpoint and it's been good so far. My wife said it's good if Frontpoint could lower the prices because of the competition. People get the iPhones with these home security attached to it when they buy their phones and they're trying to get it all in one package.

I have used Frontpoint for 2 years now. I get in touch with them periodically and they're always courteous and friendly. I chose Frontpoint for home security because they have an app that I can use to access and control the system when I'm not home.

Frontpoint got me through a difficult time. They kept me safe from some hi-tech perpetrators. A couple of times the criminals were able to get in and steal from me, but it wasn't because of Frontpoint that they got in. They got into the utility room of my apartment building and took some wiring. There's about 50 apartments in this building and they all have a circuit running to each apartment and they took some of the wires out of it and that was just my AC outlet and so my Frontpoint system wasn't working but we got it fixed. Their people are always there and very polite. With Frontpoint, I am a lot calmer.

I bought a new house and purchased a security device from Frontpoint about a year a half ago. I put in the device myself that was pretty amazing because it was easy to install. I would recommend Frontpoint. Salespeople spoke English, were very helpful, precise and detailed.

I installed the device myself and it was easy. All I did was take it out of the box, plug it in and then call them. I haven’t had any issues with them since day one and I enjoy being able to access the system no matter where I am using the Frontpoint Mobile App.

We got Frontpoint in August of 2013. I had my brother-in-law help me with it. It's easy to fit things on the wall but I had no idea where the proper location was. If I didn't have my brother-in-law, I probably would not have used Frontpoint because they didn't really provide much help in where to put the device. They're very courteous when I call them. I changed the phone numbers and the hierarchy of who to call every now and again because I do travel and there had been a couple of false alarms. I use the mobile app sometimes and it's very convenient being able to access and control the system on the go.

Every time I've called Frontpoint, they fixed whatever problem I was having. It's been fine so far. I will recommend them for sure.

Frontpoint was pretty easy to set up and use and that is why I would recommend it.

My co-worker referred me to Frontpoint. I have it for over a year now and it was easy to install. The mobile app which gives me control of the system while I'm on the go is perfect. I use it every time I arm the alarm and I get the text alerts on my phone so I know anytime any door or any sensor is activated.

Frontpoint is much better than my previous home security provider. My husband installed the device in a few minutes. He has used the mobile app once or twice. It's easy to download and use. Their team members are also really nice. They help me and everything gets fixed immediately. I've never had an issue with them. One time, we accidentally set the alarm off and they immediately called.

So far, Frontpoint has been great and I would recommend them. Luckily, I haven't had an emergency where I've had to use them. But I've had an accidental opening where they've had to contact me, and they seemed very efficient. I use the mobile app all the time and it's great. When I have a house sitter, I can monitor their comings and goings, and know when they've set the alarm. Last week I was in Mexico and I was able to monitor using the app. I've been very happy with them.

I installed it myself. It was very easy and it worked fine so I had no problem. Customer service is great, too.

With Frontpoint, everything went in pretty easily and it was self-explanatory. I had no real issues with them so I wouldn’t have any problem recommending them.

Frontpoint is better than our previous security provider in several ways. For one, they provide different frames that you can use. One of the reasons we went with them was because we changed our phone service to a wireless service and the other people couldn't provide a service that way, and Frontpoint could. Frontpoint gives more options and installation was painless. I hardly even knew they were here. They came in, did their stuff and left. My husband was able to do a lot of the installation too because they gave us what we need in the instructions. My husband also uses the mobile app all the time. I would recommend them to anybody.

I have a little bit of a background in cyber security and was doing some research on the internet. I didn't want go with the commercial brands that everybody is using and wanted something that uses good technology behind the scenes and is really scalable as far as if I want to add or take away equipment so I went with Frontpoint. It was easy to install the device - at par with the topnotch. I use the mobile app to make sure the dogs are okay. Frontpoint is perfect.

I just got home from being gone for the winter and had problems with the camera system while I was gone. But I found out mainly it was my DSL router. All in all, I've had a very good experience with Frontpoint. I did recommend them to my son and his partner and they are waiting for the equipment to arrive.

Frontpoint has been excellent. They have been so patient with me in explaining what I or they needed to do during the few times I had to call them. It’s been really great so I would recommend them.

Spoke to rep who followed written spiel and determined equipment needed for my home. I had to convince him I needed a motion detector for the master bedroom which is in a separate area and able to be accessed by a window off the front porch. The package was to contain control panel, 4 door, 4 motion and 2 smoke detectors. He gave me a price of $367 for equipment. Told him I would discuss with my husband after gathering info. Within 15 min "sales mgr" called me and said price would be 99.95. So I decided to try it. When box was opened no smoke detectors. When I called I was told they were not included due to the lower price. I told them to review the recording -- nothing was said about reducing the equipment pkg. Then I offered 1 "free" smoke detector and I would need to purchase a second one. I told them I was cancelling them as I do not deal with that type of business practice.

It was easy to get set up with Frontpoint. It's been good and I will definitely recommend them!

I have some items in my house that I value quite a bit and the Frontpoint security system is giving me a level of comfort - I have fewer worries. I went with them because of class, the equipment that they had, and that it was internet based. And talking to their people is just flawless. I'm very happy with Frontpoint.

I had this alarm company for three weeks now. So far everything is AWESOME! THEIR customer service is 5++++++! All of them are so courteous and polite. How this company managed to find SUCH A GROUP, that manifest so much patience and love for their job, just by talking on the phone is commendable. Barely new customer, I had called dozens, dozens times for questions, and never had I experience BUT SUPERB SERVICE. Well, I enjoy FP so much, esp the phone apps, great. I had brinks turned Adt for 16 yrs, NO COMPARISON...I'm really looking forward for a bright future with FP. Oh, their people that follows up survey is ALSO PHENOMENAL, THANKS to HER!

We are gone quite often so we put Frontpoint system in. It works quite well, especially the video access for those that we need to have come in when we're not there, because they're able to get in to do work. I can set up the alarms for that on the mobile app. Our home is in the colder climate so we have things in there to protect it from frost and from freezing the pipes and for also letting us know if there's any water leaks or anything like that. It notified me a couple of times when it detected some moisture and I had someone check the house. The person who was checking my house had a little bit of snow and their hat fell near the detector and it went off. That's how good it works!

My wife and I switched to Frontpoint from ADT and we've been with them for a year and a half since. When we first bought it, they sent the stuff, I set it up, and it worked. Their mobile app works just as well and we both like it. Absolutely recommended.

It is crucial that we are able to access and control the system on the go so we use the Frontpoint mobile app all the time. Adding to that, I’ve been very impressed with their support service. When we had a module failure, they very quickly got a new module sent out and walked me through reinstalling it, so I was very impressed with the whole process.

We were looking for a wireless security system and found that Frontpoint had a lot of good reviews online so we had them out to talk about their product. We decided to sign up. Installing it was very easy and they were very open to calls if we had questions for tech support. Sometimes we’ll open our garage door and forget that we had alarm on so the people at Frontpoint will call and they call within a minute while the alarm is going on. It’s just really quick and incredible that someone would respond that quickly. My husband also uses the Frontpoint mobile app and it is very nice that we can access our system and disarm it for our son on the go. It doesn’t matter where we are. We also like the online newsletter because it keeps us updated about things.

Installing the security device was very easy and straightforward to do. Their people have been very helpful, responsive and easy to work with. They deliver exactly as promise.

So far so good. I've been with them for over a year now and they've been very knowledgeable; they walk me through everything and just generally help me out. I like the security feature which beeps when anybody opens the door. It works great. There was one time though when there was a faulty unit at a window that would always say that the window was closed even if it was actually open. Frontpoint sent a new one out and it's fine now.

The Frontpoint rep says (over the phone and email) they will honor a free month of service for me and anyone I referred to Frontpoint. Also I will get a $100 Amazon gift card for every customer I refer. I so referred two new customers to Frontpoint and the headache began. The initial install for the first referral customer went bad as they shipped us missing parts for the installation. The antenna was missing from the wireless camera and there was no battery in one of the glass break sensor. We expressed the urgency of getting a security system up ASAP and this happened. This caused a delay in getting our house "fully and completely" secured because we had to wait for the missing parts to arrive.

I was investigating what sort of security systems were good and what discount I’d get. My insurance man said he had just put one on in himself and it was Frontpoint Security. He had read in some kind of consumer reports that it was rated number one so I went with it too. It's easy to install. I set it up and then they checked it out. I ordered a couple of extra room, detectors, and they got them right out to me and set them up. I have a little bit more peace of mind.