
Frontpoint Reviews
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About Frontpoint
Frontpoint offers wireless home security packages with professional monitoring and app-based control. New customers work with Frontpoint representatives to find a personalized security solution for their home. Systems come preprogrammed and are designed for easy, do-it-yourself installation. Customers can try a Frontpoint home security system risk-free for 30 days.
Visit www.frontpointsecurity.com- Customizable systems
- Compatible with Alexa and Google Home
- Self-monitoring plan available
- 30-day trial period
- Complex cancellation process
- Some billing issues reported
Frontpoint Reviews
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Reviewed June 27, 2015
I didn't feel that my previous security provider was working so we changed to Frontpoint and thus far, I think it's good. We're comfortable with it. Also, people there that I've dealt with have all been very professional. It's all been very good. Frontpoint did a hell of a job. Simple and easy - recommended.
Wow, that last line really had us blushing! thank you for the recommendation and for the great compliments. It means a lot to us!
Reviewed June 27, 2015
I tried to download Frontpoint's mobile app but it didn't work and I haven't gone back to do it. After the easy installation of their security devices in our two houses, we definitely feel more secure. We love Frontpoint!
Jan, we just checked and our app should be working at this time, so please try again and if that doesn't work please reach out to your phone provider!
Reviewed June 27, 2015
We set Frontpoint up when we bought our house. I just have security concerns on their mobile app that it might be hacked. But overall, it's been okay so far.
All of our cellular connections are 100% secure and encrypted, and so are the wireless signals your phone uses on a daily basis. Please let us know if you have any other questions and thanks for making some thoughtful points!
Reviewed June 27, 2015
I've had no issues with Frontpoint and they have good customer service.
Good customer service is what we promise to provide you every time you call, so we're glad to see it's working!
Reviewed June 27, 2015
What I like about Frontpoint is that it's wireless. I can control everything with my phone which is the most important thing. I would recommend it.
You're right! Having that 100% cellular technology really gives you the peace of mind that no one can beat your system.
Reviewed June 27, 2015
I came across online that Frontline was the best and was rated number two or three. I was with another company before and this one's less expensive and no contract plus installation was very simple. We only had one glitch and then I called, and they sent an additional part.
We're glad to see that you are enjoying your system and that our Support Team was there to help you when you needed them! Thanks for sharing your experience and always remember that we are just a phone call away if you need anything.
Reviewed June 27, 2015
I've been with ADT for about four years and wasn't satisfied with the services anymore. I went online to see if I can get another company. I read reviews and talked to my brother, who's an engineer also, and based on what I read and saw about Frontpoint, decided I'd go with them. Installation has been excellent. I'm not a techy person but I did it myself. I have the mobile app and I can view everything that's happening at my house from my phone. Frontpoint has been very, very good to me.
Wow, well tell your brother we said thank you for the awesome recommendation!
Reviewed June 26, 2015
Frontpoint is good to have in the house but we wanted to have a gadget wherein we can control the temperature of the house on the cell phone when we are out. Installing the security device was good, but not great because the system is not connected to each individual window. Our previous security system had that kind. The other thing is that the distance should be at least six feet, not above that and that looks silly in the house. It should be more than just five.
Thank you so much for sharing your thoughts and suggestions with us! We will definitely pass them along.
Reviewed June 26, 2015
I learned about Frontpoint from a co-worker who has it at his home. So I got one too and it only took less than thirty minutes to get our Frontpoint device in place. I didn't utilize the whole system, so it probably wasn't as bad as some people would experience. It was simple to setup and implement. It was good to sign. The only suggestion I would make is that I prefer to stay signed in all the time. But when you stayed in, it doesn't prompt for any kind of code. It would be helpful to have a four-digit access code rather than having to enter a whole password.
Thank you for the suggestion about the login, we will make sure we pass that along to our Product Development Team!
Reviewed June 26, 2015
Frontpoint was the security system that was in the house we bought. We just changed ownership but we didn't change any of the components. Their team is always helpful.
Glad to see you have always gotten all the help you needed! Thanks for sharing your feedback and please let us know if there is anything we can ever do for you in the future.
Reviewed June 26, 2015
Installation was very easy. The guys at Frontpoint have always been pleasant and helpful. I use their app everyday and it's really convenient. Overall it's very easy to use and I recommend them.
We think it's awesome that you use the smartphone app everyday!
Reviewed June 26, 2015
Frontpoint has been good. Installing the security device was really, really easy and didn't take time at all. I like the mobile app and it's one of the reasons why I went with Frontpoint, because I never remember setting my alarm system when I leave, so it's very handy.
We're happy to hear that your setup was a breeze and that you are getting a lot of use out of that smartphone app! Thanks for sharing your experience and please let us know if you ever need anything.
Reviewed June 26, 2015
I use Frontpoint but I haven't really tested it yet to make sure it's working properly. Installing the device wasn't as easy as they say it is so they should give more explanation and detail about some parts of it. I've had the opportunity to try the mobile app and there have been a few times it didn't work as quickly as I expected. But for the most part, it's been working so I'm satisfied with Frontpoint.
Donald, this doesn't sound like the stellar experience we want every customer to have, so we're going to have someone from our Support Team reach out to you shortly and make sure any questions you may have are answered!
Reviewed June 25, 2015
The Frontpoint mobile app is very easy to use. Once in a while, there would be a little snag but I don't know if it's an app issue or an internet connection issue but overall, very convenient. The staff was very pleasant. The gentleman we spoke with initially to set it up was very helpful. And one time when the alarm went off and my husband kept getting the code wrong, the lady that I called and followed up was also very helpful.
We try to be as helpful as possible and it sounds like we've done just that for you and your husband!
Reviewed June 25, 2015
I have no problem with Frontpoint's system. It's really simple to install so I don't have to worry about it too much. And I like the fact that when I go away, I can access it on my phone so I'm happy with it right now. It seems to work really well but one of the bad things is that when they withdraw the money from my bank account, it's always late even though I have an automatic withdrawal. Every month I get "Oh your payment isn't in" and it's driving me nuts. But as far as the system goes, everything looks pretty good. And maybe next year I might add a few more things with it.
Michael, thank you for pointing this out and we are going to have one of our Account Specialists look into this further to make sure this is no error on our end. Thank you again!
Reviewed June 25, 2015
So far I've had Frontpoint for about a year and I'm mostly enjoying my service with them. But there's been an issue that they've been unable to resolve. My garage sensor doesn't work. It's literally 15 feet away from the unit. They just said that it couldn't work and they didn't have a very good explanation. They weren't willing to come out and replace it for me. They sent me a double-sided sticky tape and told me to move it somewhere else. So I just gave up and it hasn't worked in a year.
You deserve to use and enjoy your system and we know this which is why we are going to have one of our Support Specialists reach out to you to help you with that sensor and make sure everything is working exactly how you need it to. Thank you for taking the time to share this experience and we look forward to speaking with you soon!
Reviewed June 24, 2015
The installation that I did myself was pretty simple. I also had the opportunity to try the Frontpoint mobile app and it works pretty well. They work well but they are pricier from what I found from other competition. I should have done a little bit more research. They also don't provide a very good billing option because you don't know whenever they're going to bill you and you have no way of checking your account.
We appreciate you taking the time to share your thoughts with us. We do have some pretty exciting news that we plan on sharing in the near future in regards to checking your billing online so we ask that you please stay tuned!
Reviewed June 24, 2015
Installing the Frontpoint device was pretty easy. My husband and I did it. When we were installing it, we didn’t have very good cellphone signal and so we were on the phone with them trying to fix that and they were very friendly. I feel a lot safer with Frontpoint.
We're so happy to hear that you are feeling safer with your Frontpoint system!
Reviewed June 24, 2015
I chose Frontpoint due to neighbor's recommendation. Installation went fine and mobile app works good. The only question I have is if the rate is competitive, given what I've seen on television. But other than that, we're very pleased.
Of course we try to keep our monthly service fees as low as possible because we care about your budget just as much as you do! We encourage you to search online for all security systems that run on 100% cellular technology, and we are sure you will find that we are not only the best price out there but also have the best customer service. If you have any other questions you can always give us a call and we will be happy to assist you.
Reviewed June 24, 2015
I'm happy with the service of Frontpoint in general. It was a nightmare at the beginning before I could manage to install it because the number of representatives was so few. So it took me about 48 hours simply because there wasn't anyone available to answer my basic questions. There was also an incident when I was away and one of my guests could not work with the system as I had instructed her. So the alarm went on and on, and they called me.
I was abroad and they told me there was no way that they could cancel the alarm without my permission. They're nice, but I thought that this is something that is important. Because, the whole service is about the fact that somebody is away and something happens. So I thought it was strange that when the police is there and they can communicate with them, they are not able to cancel the alarm. Or maybe the customer service was not aware about that. The next time it's happened just by accident and I figured out that there's a problem with the design of the system.
We're glad you make this point! For your own safety, no one on our end can touch your alarm system's arm and disarm feature. Only you and people you authorize can use your system's arm/disarm feature. So we apologize if your alarm going off while you were away is frustrating, but after some time it will stop sounding out loud.
If you would like to give us a different contact number to call in case of another alarming event so someone else can go to your home and shut off your system, we would be happy to take that information from you! Just give our Support Team a call when you get a chance.
Reviewed June 24, 2015
I was initially going for ADT but went to look for cost comparison; I eventually ended up using Frontpoint. It was pretty straightforward in terms of installing the device, but the biggest problem was setting the equipment in place and testing it to see and make sure it works. I now use their mobile app to arm and disarm the system.
Glad to see that you were able to get your system all setup! Thanks for the feedback and please let us know if there is anything we can ever do for you in the future.
Reviewed June 24, 2015
We are happy with Frontpoint.
We're happy to have you as part of our family!
Reviewed June 24, 2015
We've had Frontpoint now for close to a year. The mobile app is great and so is Frontpoint. The security system does what it's supposed to do, and they have their process of calling you if the alarm goes off.
Glad to hear that your system is working exactly how you need it to and that you are enjoying that smartphone app!
Reviewed June 24, 2015
Installing Frontpoint wasn't too hard. Whenever I call, they were helpful. Especially when a couple of our sensors didn't want to stay on. Also, I've set the alarm off by accident several times and they never give me a hard time. I like to go to sleep with it on, especially. It makes me feel better because our house is really big and it's hard to hear something there.
We're happy to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks for all your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed June 23, 2015
Frontpoint was easy to set up - I did it myself. And when I had one incident with the motion detectors, they called me right away to make sure everything is okay. They knew and said it wasn't an intruder and that it was tampered with. They called me the minute I turned off my alarm and guided me on the phone while I checked things out. I was really impressed.
It's so great to hear that our Support Team was right there to help you when you needed it! Thanks so much for sharing your story and please let us know if you ever need anything in the future.
Reviewed June 23, 2015
We're satisfied with Frontpoint. I like the way we can turn it on and off from a mobile app, and we can also check the history from it. I would definitely recommend them.
Thank you for the recommendation and we're glad to see you're getting good use out of that smartphone app!
Reviewed June 23, 2015
It's very easy to install the Frontpoint security device and their mobile app works great!
Awesome, and don't forget that you can always call us if you need anything!
Reviewed June 23, 2015
Our landlord has Frontpoint at his house. And after we had a break-in, we talked to him about it and installed it over here. Installing it was really easy. I just pulled it out of the box, stuck everything where it needed to go, and called and activated it. One day I called in for a replacement piece. The customer service representative was very friendly. I was on and off the phone in about five minutes and then got a replacement part in two days. So it was very nice to have that happen so quickly and not have to worry about it.
We are sorry to hear about your break in though we are happy to see we were able to provide you with a customized system so you can have that peace of mind you deserve! Thanks for sharing your story and please let us know if there is anything we can do for you in the future.
Reviewed June 23, 2015
We've always had the wired security systems before since I have sisters sleeping downstairs but the Frontpoint salesperson said that's not necessary. He suggested that we use a motion detector instead. I know that I can disable the motion sensors but then I feel like what's the point in even having the system on if I'm not going to be notified of anyone coming into the house other than if they break a window. I positioned the motion detector so that it was right at the base of the stairs but we may not put that on as I don't want it deactivated if my sisters get up in the morning before me and we don't turn the system off when they go downstairs or if one of them is a sleepwalker and goes down to the bathroom. Now, I'm always having this fear that it's going to set the security system off. I don't feel as secure with it.
I got it on my garage door, front door and back door but if they break a window we don't really open the windows in Arizona, especially right now it's 120 outside. But if they come in a way other than a door, then when is the system going to really go off? I feel kind of disappointed about having gone with Frontpoint because I'm not even activating it at all during the nighttime hours. And that's usually because we're home during the day since we work from home so it's not as much of a concern for us during the daytime. I'm not angry and everyone has been friendly so far. But I'm frustrated right now because I'd really like to use it at nighttime.
Thank you for taking the time to share this experience with us. Your safety is our top priority which is why we are going to have one of our Support Supervisors reach out to you shortly and address all concerns you listed here and make sure you are completely taken care of. Thank you again for your feedback and we look forward to speaking with you soon!
Reviewed June 23, 2015
Installing Frontpoint device was super simple. We use their mobile app every day and it makes us arm and disarm the system, it's perfect. We got broken into in October last year but since we had the system it's less stressful and we have peace of mind. I've already recommended it to a ton of people.
Experiencing a home invasion can be very upsetting. We just want you to know that we are right here to protect you and have your back. Always call if you have any questions and we will be right here to help!
Reviewed June 23, 2015
I'm totally fine with Frontpoint. I haven't had any break-ins or anything. Any time that there were some false alarms, they called promptly. I haven't had any problems with them.
That’s great! It’s our top priority to make sure that you receive reliable equipment coupled with those fast response times. Thanks for sharing your experience and please let us know if you ever need anything going forward.
Reviewed June 22, 2015
I'm very happy with Frontpoint and since I got it, I feel very safe in my place now. When I'm working part time or going to school nobody can get in because I have the alarm system in my apartment.
Glad to hear you're getting that peace of mind you need!
Reviewed June 22, 2015
Installing it was very easy and they were very good. I needed it at two different locations and they set me up. They've been fantastic and we've had false alarms and other alarms and they've contacted local law enforcement if I wasn't able to be there, or even if I was. And all in all, it's a great thing. Everything is easy to deal with. They made everything very simple and it works.
"Simple" is what we like to hear!
Reviewed June 22, 2015
My experience with Frontpoint is good.
Glad to see you're enjoying your system!
Reviewed June 22, 2015
began to relax being home by myself. I told my friends about Frontpoint because of my experience.
We can understand how scary a situation like that can be, and we're honored you chose us to protect you and your home. Please know you can always call us no matter what with any questions or concerns!
Reviewed June 22, 2015
Frontpoint's installation is simple and I now feel safer.
We're so happy to hear that you are feeling safer with your Frontpoint system!
Reviewed June 22, 2015
Frontpoint had good reviews and it was competitively priced. I can also manage the system through the apps on the cellphone that's why I chose them over others. Installing the device went fine. I needed help but there was somebody available when I called to walk me through my experience. Some of the adhesive stuff that Frontpoint uses is not very sticky so I had to drill things into the wall which is different than what they advertise. But that was just a learning experience. Being able to access my system on the go is great and very convenient. The sound bite is it provides me with a level of security and convenience that I didn't have before. I'd recommend them.
We're glad to hear that you've been enjoying that smartphone app and you have been recommending us to others! Thank you for your feedback.
Reviewed June 22, 2015
It was frustrating at the beginning of installing the Frontpoint system until I figured out what I needed to do and then it was a breeze. Customer service was also very patient with me when I called. Having it helps with homeowners insurance. If you have a system, your homeowner's insurance is less.
Yes! Having a security system definitely helps with your homeowners insurance. Also getting some environmental sensors brings those costs down even more!
Reviewed June 22, 2015
My experience with Frontpoint has been very easy and the system seems to be working. Someone walked me through the installation and I have no problems with it.
"No problems" is what we like to hear!
Reviewed June 21, 2015
Installation of Frontpoint security device was very easy. I use their mobile app everyday and everything worked good on it. Customer service team has always been friendly. One of my sensors wasn't registering but they fixed it within three minutes.
It's great to see that our Support Team was there to help you with that sensor! Stay safe and please let us know if you ever need anything.
Reviewed June 21, 2015
I chose Frontpoint due to the flexibility of their system that was easily adaptable. I could set it up myself in the house and installing it was fairly easy and straightforward. I ordered some other materials, updated the system a little more and did some add-ons and the people from Frontpoint were always friendly and helpful.
It's great to see that you were able to further customize your system by adding on those additional sensors! Thank you for sharing your story and please let us know if you ever need anything in the future.
Reviewed June 21, 2015
Experience with Frontpoint is great. Everything was really good and they're very responsive.
Perfect, let us know if you ever need anything!
Reviewed June 21, 2015
I'd recommend Frontpoint. Since we've been in the house, it's worked well for us. We haven't had any serious problems with it.
Thanks so much for the great recommendation!
Reviewed June 21, 2015
Installing the device was pretty easy. I've been using the mobile app and it seems good but it’s a little slow sometimes. Nevertheless, I enjoyed it. I've had to call customer service a couple of times due to the fact that I forgot that I had the thing on and I was messing around in the garage. By the time I get to the keypad, they've already given me a call. They've always been friendly whenever they call me. I'd definitely recommend them to a friend. Overall, my experience has been phenomenal and I'd definitely recommend Frontpoint to a friend. I’m trying to get ready to think about installing video cameras, but they are pricey for me right now.
We're happy to hear that you're loving your system, and if you change your mind at all about those cameras give us a call!
Reviewed June 21, 2015
My apartment got broken into back in September of last year, and I started calling everybody I could until I ran across Frontpoint online when I Googled security systems in Houston. My decision to use Frontpoint over other home security systems was mostly due to the cost factor. But then also the feature of being able to look at it from my cellphone swayed me a little bit.
It was super easy to install my Frontpoint security device. I followed the directions and then I called the Frontpoint guy when I got it all put up and he checked everything. I just moved to a home and everybody that I've ever talked to at Frontpoint was saying, "Here, do this." From the customer service standpoint, everybody's been great. I've had the opportunity to try the Frontpoint mobile app...That's one of the reasons why I went with them because I really like having the app where I can be notified and see when it's on and who's disarmed it.
That app is super helpful isn't it? Glad to hear you're loving it!
Reviewed June 21, 2015
Their mobile app doesn't seem to be working right now but otherwise they're good. Installing the Frontpoint security device was easy.
It's important to us that you are completely taken care of so we are going to have one of our Support Specialists reach out to you to investigate your smartphone app and make sure everything is working properly. Thank you so much for sharing your experience and we look forward to speaking with you soon!
Reviewed June 21, 2015
Sensor on the door fell off. I called Frontpoint to get it replaced and they sent me another one.
We do send you out replacements free of cost, so let us know if you ever have any other issues!
Reviewed June 21, 2015
I like Frontpoint. It's really reliable. I like the flexibility because you can access it remotely from everywhere. I think the actual control box which seems to be too simple and antiquated having all the buttons can be improved with better features like a touchscreen. Other brands have a little bit better controller on them. But I'm overall satisfied.
It’s our top priority to make sure you are always taken care of and that you receive reliable equipment! Thanks for all your feedback and please let us know if you ever have any questions or ever need anything.
Reviewed June 21, 2015
I've had Frontpoint in my home for a few years now. When I call customer service they don't keep me waiting too long. They're excellent.
We don't like waiting, so you shouldn't have to either! Thanks for the feedback and don't hesitate to give us a call if you need anything.
Reviewed June 21, 2015
I've been using Frontpoint since September of last year. I use their mobile app everyday and I like it. The home automation features of Frontpoint are very easy to use. I use some lighting features and thermostat remotely, and it's all very helpful. I've called the customer service multiple times and they are the best customer service group I've ever dealt with.
That mobile app is pretty cool, isn't it? Thanks for sharing this experience and please let us know if there is anything we can ever do for you in the future!
Reviewed June 21, 2015
Installation was easy - Frontpoint uses wireless communication system so I didn't have to deal with someone working all over my house with wires. Service is great - a couple of smoke alarms went off and right away they called. They are easy to work with and very easy to speak to. Mobile app is great - I actually don’t really use the panel because the mobile app is much easier to use. Overall it’s a very good experience.
Glad to hear your having a great experience with us so far! Thanks for all your feedback and please don't hesitate to give us a call if you ever need anything.
Reviewed June 20, 2015
I found out about Frontpoint during an internet search. Installing the device was easy. I used the mobile app and I really like it. Every now and then it messes up, but it only messed about two or three times this past year. You can turn it off and on whenever you want to. Instead of getting somebody to tell you, you can turn it off for them. I have talked to the people at customer service a couple of times when the alarm went off. They were friendly and were able to answer my questions. The only thing they could do to make it better would be to make it a little bit cheaper, if possible.
We're so happy to hear that you are enjoying your system and getting a lot of use out of that smartphone app. Thanks so much for your feedback and the great suggestion! We will definitely pass it along.
Reviewed June 20, 2015
It's nice having a security system. Would recommend Frontpoint. We installed their security device ~6 months ago. Installing it was easy.
Thanks so much for the wonderful recommendation!
Reviewed June 20, 2015
Our experience with Frontpoint went fine. We enjoyed the service and had no issues.
Glad to hear you're enjoying everything!
Reviewed June 20, 2015
I had another home security provider before and Frontpoint is a hundred times better. Installing their security device was easy and I also tried their mobile app and it's better than the other brand. They are the best in business.
Glad to hear that you find us to be better than your previous home security provider! Thanks for being a part of our family and please let us know if you ever have any questions or ever need anything.
Reviewed June 20, 2015
Frontpoint is great. They're very responsive and good.
We're glad to hear that you're happy about our response time!
Reviewed June 20, 2015
We have lesser worries now that we have Frontpoint security (which showed up as one of the leaders in the industry on one of the websites we visited when were looking into security systems online) and I’m very happy with the mobile app. It's a phenomenal feature that works very well.
We're glad to hear that you are happy with your system and loving that smartphone app! Stay safe and always remember, we are just a phone call away if you ever need anything at all.
Reviewed June 20, 2015
I will recommend them and I already did. The people I recommended them to got the service and I got a month off.
Thanks so much for all your wonderful recommendations!
Reviewed June 20, 2015
I chose Frontpoint because of the price and because it's a cellular alarm. I didn't want anything on the regular phone. The device is self-installed, so there's no problem at all. On the other hand, I tried their mobile app in the beginning but I didn't want any more expense.
We're happy to hear that our cellular technology is perfect for all your security needs!
Reviewed June 20, 2015
For the most part, Frontpoint is okay. I think though that the frequency and timing of the phone calls is one of the worst thing about the service. Additionally there's only been two motion sensors that have stayed up on their own without us having to go get additional sticky tapes or things to keep them up. So it's disappointing that we were not able to actually put them up how they're designed to be used. This is the fourth security provider we've had but one of the previous provider we used comparatively had less initial setup and monthly cost.
When I contacted Frontpoint about our issues, they sent out additional sticky tape and anchors for screws but not actual brackets. It just felt like there's this disconnect with them understanding what to send to take care of the situation. It doesn't seem like a language issue but more like a familiarity. With the issues we have with their system, I don't feel like my house is safe when were not at home. The rest of their service is pretty comfortable across the board but there's nothing really to stand them apart from others.
Thank you for taking the time to share this experience with us. You deserve to enjoy and use your system, so we are going to have one of our Support Supervisors reach out to you shortly to not only address your concerns listed here, but to also see what we can do to make things right for you and your family. Thank you again and we look forward to speaking with you soon.
Reviewed June 20, 2015
I didn't have any issues with Frontpoint. Fortunately, I haven't had to test it with an actual break-in. But the system went in nicely, we set it up, and I haven't had any problems. In the beginning, I had a couple questions when I was configuring the cellular system. They answered all my questions and they got me up and running that day. I would recommend them for sure.
It's great to see that our Support Team was there to help you with your system setup and answer all your questions so you could feel comfortable with your system! Thanks for sharing your thoughts and please let us know if there is anything we can ever do for you in the future.
Reviewed June 20, 2015
My Frontpoint security system works great, I love it! I've got no complaints and have actually recommended them.
"No complaints" is what we love to hear!
Reviewed June 20, 2015
I looked up online a whole bunch of security companies, and there was a website that was just dedicated to rating the different companies and Frontpoint was second on the list. There was another one above it but I didn't like them when I called them. They were very pushy and really trying to sell me, so I figured I'd call Frontpoint. It was the customer service that I liked better so we decided to go with them. Installing the device was very easy.
We're so happy to hear that you have had an excellent customer service experience with us here at Frontpoint! Thanks for taking the time to share your feedback and please let us know if there is anything we can ever do for you in the future.
Reviewed June 20, 2015
Frontpoint is fantastic! They're consistently the best customer service that I've ever received. Outstanding across the board.
That sounds like the kind of customer service everyone deserves and we're so happy to give you just that!
Reviewed June 20, 2015
Installing the device was easy, and the mobile app is excellent. I chose Frontpoint over another provider because it's cellular.
It's so great to hear that our cellular technology is perfect for all your security needs!
Reviewed June 19, 2015
I've had Frontpoint for a year now. I'm a lazy person so it took a while when installing it, but was pretty easy to do and the customer service people were helpful. I like their mobile app because I can see when doors are open and shut. It also enables me to know who have keys to the house for child watching and who are coming and going in at the correct times. It's easy, convenient and affordable.
That mobile app is pretty cool, isn't it? Thanks for the feedback and please let us know if you ever need anything.
Reviewed June 19, 2015
I did a web search on home alarm and Frontpoint came up in the search. The online reviews I got were outstanding, so I decided to go with them. Installing the home security system was easy. I tried the mobile app and it’s awesome. I put it in because I was traveling abroad and I got a couple of alerts. I was in New Zealand, so I texted my wife to make sure everything’s okay and it was cool. They did a really good job. We also had a problem recently with our battery that went dead in the unit. They sent us a new one out and walked us through fitting it in.
It's so great to hear that you are enjoying your system and that it gave you the peace of mind you deserved while you were away on your trip! Thanks so much for sharing your story and please let us know if you ever need anything.
Reviewed June 19, 2015
Installing Frontpoint Security device was very hard. I had to call back and get reinforcement, like adhesive, and even then they still keep falling off the wall. Customer Service in terms of availability and responsiveness are alright. I haven't noticed any changes as far as feeling safer since having the device. I thought about cancelling the service due to the fact that I have to pay over a thousand bucks if ever I would continue on with it. I'm thinking of not renewing since I don't want to continue it when three years is up. I chose them because they are rated number one so I thought that the experience would be fantastic but now I'm surprised that it got such high ratings because I don't really see how it’s any different than anybody else.
Thank you for taking the time to share your experience with us. Your satisfaction is one of our top priorities which is why we are going to have one of our Support Supervisors reach out to you shortly to address all your concerns. Thank you again and we look forward to speaking with you soon!
Reviewed June 19, 2015
In reading some reviews online, Frontpoint by far was the best in customer service. Setting up the device was easy, the instructions were good, and the customer service person we called was helpful and patient with us. I use the mobile app in activating and deactivating the alarm. Since we had Frontpoint, we felt more confident that our stuff is secure and safe. My wife feels a lot better now when I'm not around. I would suggest, however, that the sticky thing used to attach the device to the walls need to be changed - they are the permanent type that leave marks on your wall if you move a lot. Still, I'm recommending them!
Thank you so much for the awesome recommendation and for the great suggestion! We will definitely pass it along.
Reviewed June 19, 2015
I've had Frontpoint for six months now and their mobile app works well. I would recommend it.
Perfect, and don't forget that you can always call us if you ever have any questions!
Reviewed June 19, 2015
We have just moved to this house and our neighbor recommended Frontpoint to us. They also showed how the system works and we're really happy with it. In the previous house where we lived, we had another home security provider which was not as sophisticated as Frontpoint. So when we moved out we just wanted something which is more current in the systems. Installing the Frontpoint device only took me five minutes. Everything was pretty clear in terms of what it does and how it needs to be done.
The only challenge I had was when I had the magnetic points on the door. They kept falling off and I didn't have any spare double-sided tape to do that so I used something else. I had a temporary measure to get the door to work and then I had a talk with one of the people at Frontpoint, and they sent me another set of double-sided tapes. And that was it. I never had to call anyone after that. It's convenient. Often times we forget we have it so opening the doors would suddenly wake up everybody else in the house, but that's what it is supposed to be for, so it's good. I have recommended Frontpoint to a couple of people to use it.
We're so happy to see you're having such an awesome experience with us! Thanks for the wonderful recommendations and please let us know if there is anything we can ever do for you in the future, as we are always here and happy to help you.
Reviewed June 19, 2015
Been using Frontpoint for 3 months now. It was an easy installation and based on my experience with them so far, there's nothing more that they needed to improve on.
We're happy to hear that your self setup was a breeze and that you are enjoying your system!
Reviewed June 19, 2015
A friend of ours had Frontpoint and told us about it. Frontpoint was simple to install for as long as you read the documents. It was straightforward. Since I go to work before my wife and that my wife often forgets to set the alarm, we mostly use the mobile app to arm our system. I think that it is a great feature. We also like that the representative we dealt with when we purchased the system was friendly and helpful on the phone.
It's great to hear that you are enjoying that smartphone app which really does make protecting your home easy and enjoyable too! It's an honor to have you as part of our family and ask that you please let us know if you ever have any questions or ever need anything in the future.
Reviewed June 19, 2015
I had Frontpoint installed 4 months ago and it was a pretty easy installation. Their rep was helpful too and so is their customer service. Their mobile app is good and I like that I could disarm or arm from my phone and I could let people in the house if they're stopping by. Since installing Frontpoint, I feel safer and I don't think about the fear that much anymore. However, I had two occurrences in the past where I didn't fully understand how the password process would work, when it would alarm and when they will call. It was either I didn't understood or I wasn't informed thoroughly enough so that was just tricky to overcome when we thought we had something going on and we couldn't get the password right. But they corrected and we also had a motion sensor issue but the guys from Frontpoint stayed on the phone with us for 40 minutes and talked us through options so all is well. I would definitely recommend them to a friend.
We're glad to see that you have always gotten all the help you needed! Thank you so much for taking the time to share your feedback and please let us know if you ever need anything else. We've always got your back!
Reviewed June 19, 2015
I'd rather have Frontpoint install their system for me if they offered it instead of me doing it myself but it was easy to install. I only used the mobile app the other day to have it activated.
Glad to hear your system was easy to setup, and please let us know if you need anything going forward.
Reviewed June 19, 2015
I went with Frontpoint since their people are friendly and easy to deal with unlike ADT's agents who were rude and inconsistent. Installing the device was very simple and self-explanatory. The call and process, figure everything up and going was very pleasant. I haven’t come across anybody that wasn’t pleasant and easy to deal with. I also tried their mobile app and it’s something that every security system has nowadays and it’s a nice feature.
We are so happy to see that you are receiving excellent customer service each time you call in and that you are enjoying your system. Thank you so much for sharing your experience and please let us know if there is anything we can ever do for you in the future!
Reviewed June 19, 2015
It's been a good experience with Frontpoint. Their security device was very easy to install and their mobile app's wonderful. I use it all the time.
That mobile app is pretty fun, isnt it?
Reviewed June 18, 2015
I decided to use Frontpoint over other home security providers because it was wireless and the security system that I chose was smash-proof and had the cell phone backup. I used to have ADT's Simon XT system but you had to have a cell phone attached to it and there were a couple of issues wherein I had an alarm or two and ADT didn't respond very quickly. I've had some alarms with Frontpoint and they responded and called me on the phone before I turned around. I would walk in the house without turning it off and forget it, walk up and the motion sensor would get me, and before I could get it turned off, they'd be calling. So they were very, very quick to respond and that's what I want. In the rural area that I live in, I want that to be the case. Since installing it, I feel more confident and secure. No doubt about it, I would recommend them.
Thanks for the recommendation and we're thrilled to hear that you're impressed with our response times!
Reviewed June 18, 2015
It's good that I am able to access and control Frontpoint on the go because I use it all the time to wake my son up. He wouldn't get out of bed with the alarm, so sometimes I set the alarm and he's up. I'd do that from Dallas and I'm a hundred miles away when I set the alarm, and it wakes him up. Also, this device is easy to install. If there's any problem I had with it, it's when the panel is not working right. Sometimes when I am not around, the panel is low. So, I got to check up the wires and I had to reset it for 30 seconds and put it back. So, that's the only drawback I have with Frontpoint. Other than that, I am happy with the experience and I'll recommend it.
We're glad to see that you are enjoying your system! You do, however, mention having a little trouble with your control panel at times. It is important to us that you are completely taken care of so we are going to have on of our Support Specialists reach out to you shortly to address this concern. Thanks so much for sharing your experience and we look forward to speaking with you soon!
Reviewed June 18, 2015
Frontpoint is much better than ADT which I previously had. Installing the security device was very easy and effortless. Now, I feel safer and more confident.
We're so happy to heat that you feel safer with your Frontpoint system!
Reviewed June 18, 2015
I decided to go with Frontpoint because of all the good reviews on Angie's List. Installing the device was pretty simple. The technician or representative that helped me over the phone was very helpful. Their mobile app is also good and works fine.
Awesome, and don't forget that you can always call us if you ever need anything!
Reviewed June 18, 2015
My younger son had Frontpoint Security. Then I got one as well as my older son, so now, the whole family has this system. While it took me a long time to install the security device because I'm slow and fuzzy, when it finally got installed, it worked fine. They have always been friendly and were able to answer all our questions. We haven't had any burglars around here lately. No break-ins. So were doing pretty good, and I am happy with them.
We're honored to have your entire family join our Frontpoint family! Thanks for all the recommendations and let us know if you need anything, no matter what it might be!
Reviewed June 18, 2015
I haven't had any issues with Frontpoint since I had it. It's doing what I thought it would do.
"No issues" is what we like to hear! Thanks for your feedback and please let us know if you ever need anything.
Reviewed June 18, 2015
99.9% of the time Frontpoint has been outstanding. The only issue I've had with them at all is a couple of times is that the android app would not open and that's how I use the security system to arm it and disarm it. It would not let me get into it. As far as the system itself, I haven't had any issues at all with it.
It's great to hear that you have not had any issues with your system! Thank you so much for being a part of our family and please let us know if you ever need any help with that smartphone app or ever have any questions in the future.
Reviewed June 18, 2015
I heard about Frontpoint from Angie's List. Installing the system is not that hard and the mobile app is quite good as well. Highly recommended.
Thank you so much for the wonderful recommendation!
Reviewed June 18, 2015
I like that I can do the installation myself, which was fast and easy. I mainly got the device for my wife, daughter, and my older parents that live with us. I wanted to make sure that if there was a fire or if somebody broke in, there is something that we can rely on especially when I’m out on the road. The smoke alarms had went off twice from cooking, but we were happy with the fast response. I've already had one of my close friends join us into having Frontpoint as well.
Awesome! We're happy to have both you and your friends on board.
Reviewed June 17, 2015
I haven't had any problems with Frontpoint. I like the service and love their people. The guy we spoke to was kind, helpful, patient and sweet and he explained every single detail. When I called them to install the system, they couldn't have been more patient and nicer in trying to help me figure out different ways. Everybody was super nice and the young man that sold it to us was terrific. I wouldn't say the product itself was five stars, but the people were.
Wow! That sounds like the kind of customer service everyone deserves. Thanks for sharing this experience with us.
Reviewed June 17, 2015
I have just installed Frontpoint and I would recommend them.
Let us know if you ever need any help!
Reviewed June 17, 2015
I did a Google search for the best the highest rated security system and Frontpoint Security Systems came up. Installing the security device wasn’t as user-friendly as I anticipated but it was partially due to my door frames. I have French trim on my doors so it wasn’t their alarm system, it was the fact that I had a frame so it wasn’t within an inch. Ideally those things would have a little bit further gap so I had to cut additional adjustments with my door frames. I called their customer service when I was having trouble and they were really helpful.
Glad to see you got all the help you needed and that you were able to get everything all setup! Thanks so much for sharing your story and always remember that we are just a phone call away if you ever need anything at all.
Reviewed June 17, 2015
Installation is simple and easy. I used the Frontpoint mobile app once and then got locked out. But I've been too lazy to call them to get myself unlocked :))
Don't worry about it Matt, we'll have someone fix that for you right now and reach out to you to make sure you know your password!
Reviewed June 17, 2015
Frontpoint Security System's devices are very easy to use and I’m happy with it.
Perfect! Thanks for your feedback and please let us know if you ever need anything.
Reviewed June 17, 2015
I've had Frontpoint for over a year now. Installing it was very easy - just plug it in, set it all up and get the door sensors on. Then further on, I just follow the routine of setting the alarm every night.
We're glad to hear that your self setup was a breeze! Thanks so much for your feedback and please don't hesitate to give us a call if you ever have any questions in the future.
Reviewed June 17, 2015
I’ve had a home security provider before and Frontpoint is better. Simple installation and their team members are always very friendly and very quick to respond. I've only had one problem: one of the devices they had sent me was bad and I had to get it replaced but overall it's a great product with reasonable price.
It's great to hear that our Support Team was there to help you with that sensor and get a new one sent out to you! We appreciate you taking the time to share your experience and ask that you please let us know if you ever have any questions in the future.
Reviewed June 17, 2015
I have a difficult time with the smoke alarm provided by Frontpoint. Our kitchen doesn't have a window, so everything goes into the hallway. So I put a garbage bag over it because it always goes off, and I don't always have my cell phone with the number to call.
Karen, if that smoke and heat sensor seems to be too sensitive for your needs, please give our Support Team a call at 1-877-602-5276 and they would be happy to disable it for you. If you ever need them for anything, please put this phone number in your contacts and that way you'll always have us right there!
Reviewed June 17, 2015
Frontpoint is user-friendly. They just shipped us the stuff and we told them how many windows and doors we wanted to secure and they sent us a box within a few days. I could just plug in and attach the devices myself. When I had some questions, I gave them a call and they answered immediately and were very helpful.
Glad to see that you were able to get your system up and running in no time and that our Support Team was there to answer all your questions! Thanks so much for sharing your experience and please let us know if you ever need anything.
Reviewed June 16, 2015
I did a bunch or research on home security systems, and decided to go with Frontpoint because I wanted something wireless that I could take away from the house, which if I ever sold the house, be able to bring it to a new location. It was very easy setting up the system. I use their mobile app all the time, and feel very comfortable with it. It really works out well for us. I've had a good experience with Frontpoint, and feel safer with them.
That's right! You can take your system wherever you go and we even send you a free moving kit whenever you're ready to do that.
Reviewed June 16, 2015
My experience with Frontpoint is okay - not bad, not great. But I'd rather have a company that I'm saying "Wow, gee whiz!" I have not been using it as much as I was with the other security system because I don't have a remote with it and it's a little bit annoying that I have to pay so much extra to get a remote. So, I don't set my alarm except at night. So, at this point, I am not getting its full service of what I need it for.
Our customer's satisfaction is a top priority here at Frontpoint which is why we are going to have one of our Support Supervisors reach out to you shortly to address all your concerns. Thank you for giving us your feedback and we look forward to speaking with you soon!
Reviewed June 16, 2015
We've been using Frontpoint as our service provider for just a few months now. It was easy, fast and convenient installing our security device. I have not had the opportunity to try the mobile app because I thought that there was an additional charge to be using that. Everybody in the service team at Frontpoint was friendly. I had an issue in the beginning where I had confirmed a certain security service and they actually set me up for a premium security service. But upon talking to them, we resolved that. Since installing our device, I feel more comfortable at home, especially at night.
The only thing I'd like to mention is when the alarm goes off, it doesn't seem very loud at all. They told me that it would be unbearable to even be around, but I don't find it to be that way...I find it to be a little bit dull. Obviously it's monitored but it would be helpful if people could hear the alarm from the outside being as loud as they say it's supposed to be. It's a little early for me to know because I haven't had it that long. Hopefully, the monitoring works. I've never gotten a call.
We promise that you are covered 24/7 now that you're a part of our family. That alarm will sound in the event of break-in, and it sounds at the legal limit of 100 decibels. If you find that this is not exactly enough, you can always call our Support Team and they would be happy to give you the model numbers of some z-wave external sirens with flashing lights- which would really scare an intruder away!
Reviewed June 16, 2015
Someone who's using the service recommended it. But what made me go with them is that it doesn't need to do any wiring because everything was wireless and their price was what I wanted to pay - it also provided a pretty significant discount on my home insurance. The actual process of installing it was pretty simple. I got the box with all of the sensors and the main control unit that I had ordered. There are a bunch of instructions inside of it. I put everything up according to the instructions, called the 800 number that I had to call in order to activate the system. I spoke to a guy and we were on the phone for about 20 minutes or so, making sure that all of the different sensors were active and responding.
The mobile app has also been becoming more and more of an option that's available with all the different providers. We have tried it and it's been great. I don't use it so much, but my wife uses it a lot when I'm traveling and she's at home alone with the kids in order to see that everything is active and on, and then turns the system on and off at night.
We're so happy to hear that you were able to get everything all setup and that you're happy with your system! Thanks so much for your feedback and please don't hesitate to let us know if you ever need anything in the future.
Reviewed June 16, 2015
Frontpoint seemed to fit our needs, and had really good reviews nationally so we went with them. The installation was easy and straightforward. I was able to reach the technical department each time I have a question, and they were able to walk me through any areas that I had concerns with. If you forgot to arm it manually as you walk out the door, it's very easy to do it with the mobile app. It is convenient! We felt safer, lesser worries, and we like the peace of mind it provides in making sure that our home is protected.
"Peace of mind" is what we like to hear! Thank you for your feedback.
Reviewed June 16, 2015
I found out about Frontpoint from a discounted program at work. Installing the security device was pretty easy. I have used the mobile app and it’s nice to be able to control and access your system on the go.
We agree, that mobile app makes life so much easier!
Reviewed June 16, 2015
So far we're happy with Frontpoint. Would recommend them.
We're happy to have you on board too!
Reviewed June 16, 2015
I found out about Frontpoint from a friend. It was very easy installing the security device. Since installing it, I feel more secure when I'm not home. I have tried their mobile app and it's really convenient. It allows me to access and control the system on the go and it's the only way that I’m using it. Also, their people were really friendly and helpful.
It's so great to see that you are feeling safer with your Frontpoint system!
Reviewed June 16, 2015
We found out about Frontpoint through internet research. Everything has gone very well so far. We would definitely recommend them.
Thanks for the recommendation!
Reviewed June 15, 2015
Frontpoint is simpler to operate. I like the fact that I can take the system with me as I move. Installing the device went relatively smooth. The representatives stayed on the line as I tested the equipment and it took about twenty minutes to set up. It was an easy process.
Great! We're glad to hear that your system setup went so smoothly.
Reviewed June 15, 2015
We have had Frontpoint since September last year and it is easy to install it as long as you follow the instructions provided. The mobile app is handy when I leave the house and if I forgot to arm the alarm, I can do it from my phone. I had dealt with the customer service people several times already because I had issues with my motion sensor going off and sending the police here while nothing was really happening. We definitely feel safer now since there is also a sign in the front yard saying that the house is protected.
We're happy to hear that when you had a concern our Support Team was right there to help you. You are part of our family now and you can expected to be treated right every time you need something!
Reviewed June 15, 2015
Installing the Frontpoint security device was very simple and easy. I also use the mobile app and I like that you can access and control your system on the go. It's gone through at least one modification. The initial one we had was very flaky and the one that we have now is much better, easier to use, makes more sense and it's more intuitive.
Glad to see you are enjoying your system and loving that smartphone app! Thanks for the feedback and please let us know if you ever need anything.
Reviewed June 15, 2015
So far so good. I didn't have any real problem installing it. I have tried using the mobile app and didn’t have much trouble with that either.
Awesome! Thanks so much for sharing your experience and please let us know if you ever have any questions in the future.
Reviewed June 15, 2015
We had a home security before and so far, it was night and day in comparison to Frontpoint. It's only been a few months but there's a big difference and I like Frontpoint a lot better. Installing their device wasn't hard to do at all. The only issue was one of the sensors failed, so they sent us a new one right away and the way our doors were, we had to get larger stickers. But other than that, it was pretty easy. We also tried their mobile app and we like that we can have access and control our system on the go. Yesterday, I forgot to set it but it sent me a reminder that I have not set it. With our old home security, we used to get off alarms all the time when it storms but we don't get those with Frontpoint now so that's the big difference.
We're so happy to hear that you are loving your system and all those interactive features which really do make protecting your home easy and enjoyable too! Thank you so much for being a part of our family and please let us know if there is anything we can ever do for you in the future.
Reviewed June 15, 2015
I chose Frontpoint because it is cellular. I feel a lot more confident having it. I use the mobile app and I love that I am able to access and control the system on the go.
Cellular signaling is the safest option out there and it sounds like that is what gives you the peace of mind you deserve! Thank you for sharing your thoughts with us and let us know if you need anything going forward.
Reviewed June 15, 2015
I researched different home security programs, read a lot of reviews, and Frontpoint was at or near the top of most-loved. Installation is quick, easy and straightforward. I phoned once when I had a question on the installation procedure and it went well. I'm recommending Frontpoint.
Thanks so much for the wonderful recommendation and please let us know if there is anything we can ever do for you in the future!
Reviewed June 15, 2015
Security device installation was easy to do and self-explanatory. Their mobile app is helpful. I like Frontpoint more than I like ADT.
Glad to hear you're enjoying your Frontpoint system! Thanks so much for the feedback and please let us know if you ever need anything.
Reviewed June 15, 2015
I like Frontpoint. The instructions on how to install it was easy to follow. We put the device on at night or when we are going out for some extended stay, and it works. It is good and I would recommend it.
Glad to see you are enjoying your system! Thanks so much for your feedback and please don't hesitate to give us a call if you ever have any questions.
Reviewed June 15, 2015
Frontpoint is good, and I'm happy with what I have so I'm recommending it.
Thank you for the wonderful recommendation!
Reviewed June 15, 2015
Compared to the previous home security provider I had, I like Frontpoint better because of its value for money. I like all the features that it has. At first I was hesitant in installing it by myself, but it turned out to be an easy process. I love the mobile app and I use it all the time. Since I'm all by myself at home, I feel more at ease and secure with Frontpoint. I would recommend them.
It's so great to hear that you feel safer with your Frontpoint system!
Reviewed June 14, 2015
I had a pleasurable experience with Frontpoint. They were nice and everything was smooth and informative.
Awesome! Stay safe and always remember that we are just a phone call away if you ever need anything.
Reviewed June 14, 2015
When I checked out what the number one-selling, most popular security device out there, Frontpoint popped up as highest-rated. True enough, my experience with Frontpoint has been good so far. Installing the security device was not difficult - it's not perfect, but it's convenient. The whole cellular feature sold me on it too. That was hard to beat.
We're happy to hear that our cellular technology is perfect for all your security needs!
Reviewed June 14, 2015
A friend recommended that we use Frontpoint as our home security service provider, and we have been with them for about a year now. It was very easy installing the device, and we had to call in the beginning for some small issues, but everything was very pleasant, and fine. They also have a mobile app that my girlfriend uses more than I do, and I haven't heard any complaints from her about it. There's always peace of mind knowing that we have an alarm system, and we would recommend Frontpoint.
It's so great to hear that you are enjoying your system and that it is providing you with the peace of mind you deserve! Thanks so much for sharing your experience and please don't hesitate to give us a call if you ever need anything, as we are always here and happy to help you.
Reviewed June 14, 2015
I like that I didn't have to spend for its installation and that I can do it myself. The Frontpoint people whom I called up helped me understand the installation procedure, and I managed to do it without any problem. It was easy! My fiance, however, finds the monthly charges expensive. Nevertheless, we are happy with Frontpoint and I would recommend it.
Glad to hear you were able to get your system all setup with no problems! Thanks for sharing your experience and please let us know if you ever need anything.
Reviewed June 14, 2015
Frontpoint is great. We didn't encounter any issues installing the device. We use the mobile app everyday; after all, it is one of the reasons why we got Frontpoint in the first place. I asked the customer service additional stickers for our windows. They sent it in the mail and didn't even charge me for it. I would definitely recommend it to other people.
Thanks so much for the wonderful recommendation and please let us know if there is anything else we can ever do for you in the future!
Reviewed June 14, 2015
My previous provider didn't service my area and Frontpoint had higher reviews when I looked at them, so I thought I'd give them a shot. I have Frontpoint for about a year now. I've also used their mobile app and it's pretty easy to access and control your system on the go.
That mobile app is definitely easy to use and super helpful isn't it? Thanks for being a part of our family and always remember that we are just a phone call away if you ever need anything.
Reviewed June 14, 2015
Everything is fine with Frontpoint. It's okay.
Glad to see you're doing alright, and if you ever need anything please just let us know. You're family to us and we will always treat you that way!
Reviewed June 14, 2015
They have high ratings online so I figured I should go with them. I've been with them for 6mos. now. Installation was very easy. I called them a few times and they helped me with it. I still have some struggles though with the motion detectors. But other than that it's pretty straightforward. Their mobile app works well and when they hear the alarm they trace everything.
We're so glad to hear that you are enjoying your system! You do mention having some trouble with that motion sensor so we are going to have one of our Support Specialists reach out to you shortly to help you. Thanks so much for sharing your experience and we look forward to speaking with you soon!
Reviewed June 14, 2015
I've been with Frontpoint for 6 months. The experience has been simple so far. I use the mobile app all the time. It’s good to have and was the only reason why I got it. It’s peace of mind.
It's great to see that you are loving that smartphone app which allows you to have that peace of mind you deserve knowing you and your home are safe! Thanks so much for sharing your experience and always remember that we are just a phone call away if you ever need anything.
Reviewed June 14, 2015
It doesn't take me a long time to install it. I'm just not sure if it's really working lol because I've never had any false alarm like with the other system that I used before and I haven't got any call from Frontpoint either. But so far so good. I haven’t had any problem with the alarm system.
Glad to hear that you're enjoying your system! Thanks for sharing your experience and always remember, we are just a phone call if you ever have any questions about your system.
Reviewed June 14, 2015
We did not know anybody who had Frontpoint but my daughter helped me get it. I don't have any issues and so I'm liking it so far. Any issues that I had, I called and I got my answer so it was squared away. I've used the mobile app on my phone and the website and I love it.
We're so happy to hear that you have received all the help you have needed and that you are loving that smartphone app! Thanks for being a part of our family and please let us know if you ever need anything in the future.
Reviewed June 13, 2015
I was searching online and Frontpoint was listed the best among some of the better home protection security systems. The system was easy to install, and they tested it to see if it works and it does. The mobile app isn't the best there is because it seems to be a generic app only but it works. I don't have any problems with it so far and I've recommended it to a couple of people already.
Thanks so much for the great recommendation!
Reviewed June 13, 2015
I've had Frontpoint now for about 5 months and installing the service was simple. The mobile app is all I use. Being able to access and control my system on the go is great, being on the road and driving away. When I forget to disarm it when I get home, the service team calls me, I haven't had to call them. And they are always nice whenever I call them and are able to answer my questions. From where I live I'm more concerned about the wild game than I am about the people. I haven't had them long enough but I'm pretty happy with it.
It's great to hear that you are enjoying your system and getting a lot of use out of that smartphone app! Thanks so much for sharing your experience and please let us know if you ever have any questions or ever need anything going forward.
Reviewed June 13, 2015
We went with Frontpoint because they were 100% cellular. It's great and easy to install. We're happy with it.
We're glad to hear that our cellular technology is perfect for all your security needs!
Reviewed June 13, 2015
I’m very proud of Frontpoint. I have two security systems from them. It was pretty easy to install. I like it and it works out. Their people are on every time. Since having them, we had a burglar two times and we caught them because of Frontpoint. I want to put a wireless camera in my house. We have an old 1880 stone house. So I do not like to tear a hole through the wall. So I'm trying to seek a more efficient wireless camera but it’s pretty expensive.
We are sorry to hear about those break ins though we are so happy to see that your systems worked exactly how you needed them to and that the burglars were caught! Thank you so much for sharing your story and please let us know if there is anything we can ever do for you in the future.
Reviewed June 13, 2015
We absolutely love Frontpoint. My husband did all the installation himself. We were very pleased that we could take our system with us when we move. We also tried their mobile app and use it all the time. The first time we used it we already knew how we use our center system when we're coming and going from the house.
One time I was very paranoid and I was sure that somebody was in my house cause I left my garage door open and there was some question on how the alarm system had set the alarm but showed that the door was closed after the alarm had been set. And so I called them freaking out, and they assured me that sometimes the centers will fire if they're fired the same time. As you're setting the alarm they will show opposite. And every time I called they have been great, someone's always available to talk if I had any questions about the system. Now I feel safer coming and going especially when my husband's deployed. I have peace of mind.
We are so happy to hear that you are feeling safer with your Frontpoint system and that our Support Team has been there to help you each time you have called in! It's an honor to have you as part of our family and ask that you please let us know if there is anything we can ever do for you in the future.
Reviewed June 13, 2015
Frontpoint has been my service provider for four months. In installing the security device, the windows were easy to install, but the camera was not. It turned out to be fairly expensive to install the camera because I had to drill a hole from the outside in to get it working and I live in a brick house. I love the mobile app and I like the Keyfob. But the camera? Although I can see the picture perfectly, it either saves everything or saves nothing. And even when it saves everything, it doesn't get triggered when a delivery person comes in or every time I walk in the house. It gets triggered when the light changes outside and when I play with the sensitivity.
I've played with everything and can't seem to get it to work. Every time I call Frontpoint to have them walk me through it, I'm on the phone with them for over an hour. This is getting a little ridiculous because I'm paying for a service and it's not there. They don't do any in-home services, so even if I had wanted them to install it for me, they don't provide that service.
Melinda, the experience you are describing is far from our goal of providing you with excellent customer service 100% of the time. We are looking into your account interactions and the current setup of your cameras. One of our Support Supervisors will be giving you a call shortly to better understand what we can do to make this right. Thank you for the feedback!
Reviewed June 13, 2015
After researching about Frontpoint online, I switched my home security service to them from a local provider, and so far the service has been the same. I had a tech call from Frontpoint and it was good, they were knowledgeable. Overall, my experience has been pleasant.
We're happy to have you as part of our family! Please let us know if we can do anything for you.
Reviewed June 13, 2015
I feel a little bit more secure since installing it last February. Had a little rough time installing it at first, a couple of pieces of equipment were defective, but they sent out replacements and everyone in customer service has been great.
Glad to see you got all the help you needed and that you are feeling safer with your Frontpoint system!
Reviewed June 13, 2015
My friend has the Frontpoint system and he suggested I get it. My son helped me with the installation, and it was pretty easy. I liked that it's wireless. He also downloaded the mobile app on my phone and my ipad and he showed me how they renamed everything for me, and how to use it. Pretty user-friendly. I feel more secure since I'm usually alone, so I like to know when I'm coming home from work that everything is safe and sound. I'd recommend it.
We're so glad to hear that you feel safer with your Frontpoint system! Thanks so much for the great recommendation and please don't hesitate to give us a call if you ever need anything.
Reviewed June 13, 2015
Frontpoint ships you the parts and then they listed instructions on how to install it. Then they have a phone line to help you install it. The phone call was needed to help install it and they were fairly helpful. But we had one of the parts that they send defective and we told them. They sent us a new one and we returned the old one in the shipping box that they have sent us. So that was fairly simple to replace then. I'm satisfied with the service. I feel more secure and have fewer worries when I use the alarm system.
Fewer worries is what we like to hear!
Reviewed June 12, 2015
We’ve done the installation ourselves. My son did it. It was pretty easy. We had to call them one time and the people there were nice.
Glad to hear that you had an easy installation and that we were right there to help you when you needed us!
Reviewed June 12, 2015
It was because of the price at that time that made me chose Frontpoint. The person who set up the system for me was friendly and informative, and was able to answer all my questions. The app is a good feature.
Glad to see you got yourself a great deal and you're really enjoying that app!
Reviewed June 12, 2015
I've had Frontpoint since the beginning of the year. Installing it was pretty painless. My doors are recessed so my sensors didn’t line up really well but a quick call to customer service and they overnighted my stuff right away. I use the mobile app all the time and it's wonderful. Frontpoint is pleasant and has good support.
It's great to hear that your system was easy to setup and that you are loving that smartphone app! Stay safe and let us know if you ever need anything. We've always got your back!
Reviewed June 12, 2015
I picked Frontpoint because of two things. I can pick ala carte and get exactly what I wanted. I didn't have to take a mammoth package from the security company and have lightweight and very simple things. I like that about them. Second is I like that I could get everything set up myself and that I didn't have to wait for a tech to come to my house and lose time from work. Those were both very appealing for me as a consumer. Moreover, the price was what I expected. I like the mobile app. I've used it for those times when I've driven away from my house and I'm like, "Oh, did I ever set the alarm?" Then I can check and see if it is set or not and set it if I'm even not there. Other people might want more services, but if you're more on the DIY and that you just want something simple, I'd recommend Frontpoint.
Being able to customize your system is a must, and we understand that. You should never have to pay for something you don't need and we will make sure of it! Thank you for the feedback.
Reviewed June 12, 2015
I had an excellent experience installing my Frontpoint security device. I like that I am able to access and control the system on the go via their mobile app. Their people are also friendly and helpful. When I didn't understand something, they're able to help and they did an excellent job.
We're happy to see you're having such an awesome experience with us! Thanks for sharing your experience and please let us know if we can ever do anything for you.
Reviewed June 12, 2015
Price was a primary consideration in deciding to use Frontpoint and I like some of their features better than the other security provider I've had before. Installation was very easy and I like being able to access and control the system on the go. Plus Frontpoint team have been very responsive.
We completely understand that price is a large consideration when purchasing a security system! This is why we always have your back and keep your budget in mind too.
Reviewed June 12, 2015
Frontpoint has been great. Compared to my previous home security provider, Frontpoint is much better.
Glad you find us to be better than your previous home security provider! Thanks for your feedback and please let us know if you ever have any questions or ever need anything.
Reviewed June 12, 2015
I saw the value of Frontpoint's services and installing it was easy. The experience with them is as advertised.
Glad to hear it!
Reviewed June 12, 2015
I had Southern Security for a long time and it really wasn't doing very much. I wanted to have a more up-to-date system and found Frontpoint. Installation was no problem. I even got help whenever I needed it. Using the mobile app is very easy, too. Overall, Frontpoint has been very good. I’ve had it just about a year now and I’m very happy with it.
It's great to see that you got all the help you needed and that you are enjoying your system! Stay safe and let us know if you ever need anything else.
Reviewed June 12, 2015
The big old ConsumerAffairs and consumer reports button on the internet said Frontpoint is good. So I went for it. I talked to them on the phone and they've been pretty great. Being able to access the system on the go is awesome. Otherwise, I wouldn't do it. I called them and they resolved my problems and everybody was happy.
Glad to hear we were able to address all the concerns you may have had, and don't hesitate to give us a call in the future if you need anything!
Reviewed June 12, 2015
(1) I like the illustrations and the simplicity of the instructions. I found the instructions very clear and very concise. (2) I'm really excited about the smoke alarm feature and not having to worry that my house is being broken into while I'm out of town. I live by myself so having that peace of mind helps. (3) My boyfriend sometimes will be at my house and he doesn’t have a key but I can set the alarm using the mobile app so he can turn the key.
That mobile app is definitely easy to use and super helpful isn't it? Thanks so much for sharing your story and please let us know if you ever need anything!
Reviewed June 12, 2015
I was looking for the best home security on the market right now and Frontpoint was by far the leader as far as consumer ratings. We choose them because of the mobile option since it enables me to arm and disarm my house from my phone. I would also get automated messages telling me when the door is open or when they're left open. I can set reminders. I liked the whole automation part, it being wireless, and the ability to take the devices with me anywhere - there's no installation - it's super convenient. I love the fact that it asks me to put in my password and my fingerprint every time I log in. It tells me everything. It also hasn't had a glitch, I've never had issues arming or disarming the house. It's perfect and I love it! I've already recommended to some of my friends.
We know getting "perfect" is hard to come by, so trust us when we say you've got us blushing over here!
Reviewed June 12, 2015
It's been ten months since I bought the device. It's pretty good. I even recommended it to my neighbor. It was very easy to install, very user-friendly, and it gives me all the alerts and alarms. I have a garage door opener that has an app with it too. With the combination of the two I feel safe when I’m out of town.
We appreciate your recommendation and we're glad to hear that you feel safer with your Frontpoint system!
Reviewed June 11, 2015
The monthly costs made us decide to use Frontpoint over other security devices. Installation was pretty easy except for where to put the motion sensors was confusing. But other than that, it was pretty straightforward. I use alarm.com for mobile app, the one that Frontline partnered with. I didn't have the best start up with Frontpoint but they're a decent security company.
Thank you for your feedback and we're here if you ever need us for anything else!
Frontpoint Company Information
- Company Name:
- Frontpoint
- Company Type:
- Private
- Year Founded:
- 2007
- Address:
- 1595 Spring Hill Road Suite 110
- City:
- Vienna
- State/Province:
- VA
- Postal Code:
- 22182
- Country:
- United States
- Website:
- www.frontpointsecurity.com
