Frigidaire Washers and Dryers

Frigidaire Washers and Dryers Reviews

About Frigidaire Washers and Dryers

Frigidaire produces household appliances and kitchen equipment. Its offerings include refrigerators, ranges, dishwashers and small appliances. Frigidaire creates kitchen and laundry solutions with practical features for everyday home use.

Pros
  • Durable and long-lasting appliances
  • Energy and water efficient models
  • User-friendly controls and features
Cons
  • Frequent repairs needed
  • Clothing damage reported
  • Poor customer service experiences

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Frigidaire Washers and Dryers Reviews

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    How do I know I can trust these reviews about Frigidaire?
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 13, 2025

    If I could give this company negative stars I would. Brand new dryer was installed in my house and was broken when it was installed. 4 weeks later I’m still trying to get it fixed. Customer service told me they could send a technician sooner if I purchased a $300 protection plan. I informed customer service exactly what wrong with the dryer and the technician showed up at my house completely unannounced without the equipment to fix the dryer. He told me he ordered a new heat sensor and I would get a text in 2-3 for him to come back out. Over a week and a half later they call me at 6pm telling me they will be out the next morning. Worst customer service I’ve ever dealt with.

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    Reviewed Jan. 24, 2025

    Don't buy Frigidaire dryers. We are a family of two and bought a set 3 years ago. The dryer started to not start to tumble. Found out it was a circuit board they no longer make. What happened to frigidaire lasting many years? Their name has lost their integrity as far as I am concerned.

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      Installation & SetupReliability

      Reviewed Nov. 20, 2024

      I purchased a washer and drier combo via Home Depot on 10/9/24. This was delivered to my house on 10/18/24 and installation was not completed on delivery since this was not communicated to the delivery technician. By the time I hired a technician to install the washer and dryer and found out that the dryer was defective, it was more than 48 hours and Home Depot would not switch it for a functional one for me. I was told that the new equipment that never worked is now under warranty and to work with Frigidaire to repair it.

      On 11/1/24 a Frigidaire technician determined the dryer needed a main circuit board which he ordered and returned to install on 11/8/24, except the part was not here. A new technician appoint was scheduled for 11/22/2024. On following up with Frigidaire, they gave me a UPS tracking number to track the package. On tracking the package, I learned that the package might be lost and to ask Frigidaire to do the follow-up. Frigidaire in turn told me to follow up with UPS. So one and a half months later I do not have a running washer and dryer and Frigidaire is sending me in circles. They will not switch the defective dryer nor refund me so I can get a piece of equipment that actually works at purchase.

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      Customer ServicePrice

      Reviewed Oct. 1, 2024

      I bought a Frigidaire laundry center in 2020. I was very pleased with when it worked. I've had to replace the main control panel (Dryer not working) twice in 2022, 2023 and now it's out again 10/ 2024. It has cost me over 300.00 each time (originally bought it for 1240.00). Called the company...No help. Will never buy Frigidaire again.

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      Customer ServiceInstallation & SetupPunctuality & SpeedStaff

      Reviewed Sept. 27, 2024

      This is the worst customer service and professionalism I have experienced with a national brand. I needed my dryer repaired, and this company scheduled an appointment but did not show up; they didn't contact me and then rescheduled for another day without asking me. Their customer service representatives are useless, as they seem offshored, and problems cannot be resolved. I will never buy another one of their products.

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      Verified purchase
      Coverage

      Reviewed June 10, 2024

      The washer and dryer combo was broken in 2 months, they tried to fix 2 times but they couldn’t fix, then they said warranty doesn’t cover because it in my nails salon. When I bought it, they didn’t say for home use only. I have 1 year manufacture warranty and 3 years protection plan with Home Depot, but both manufacture and Home Depot didn’t cover.

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      Punctuality & SpeedStaff

      Reviewed Feb. 25, 2024

      I have had my washer dryer stackable three months. Bearing went out on it. Got it fixed. Now one week later went again. Would never buy a Frigidaire again. Serviceman was good. So fair warning to people wanting to buy Frigidaire stackable washer dryer - they are junk.

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      Customer ServiceStaff

      Reviewed Feb. 21, 2024

      We bought all our appliances at once back in 2022. My Fridge, Microwave, Washer, and Dryer are all Frigidaire. A year and a half into having them my washer decided it wanted to start having issues. It would always stop mid-cycle and I would have to start it all over again just to have it not finish a cycle again. Then it started to get really loud and basically scream when it was trying to stop spinning. Then It started leaking out the bottom. We had the people from the store come out to take a look at it and they basically said that it’s not worth fixing and we should just get a new one. Because if we were to fix one of the parts wrong with it, it would most likely break again. As young adults we don’t have the funds to just jump up and buy a new one right away.

      We ended up calling the Frigidaire customer care to let them know what’s happened with our washer, recommended by the store we bought it from. First person I talked to was no help. I could barely understand him and he hung up on me while I was on hold. So I called back again. Second person I talked to basically said they can’t do anything for me other than give me a Discount on buying new parts for it. I was not looking to fix a washer that was just going to break again in another year. So I asked if they could reimburse me for the years I should of gotten out of it and he said no. They could only get me parts since my 1 year warranty was up… Also my fridge is on the verge of breaking now too starting with the ice machine. This company is crap and they don’t want to help you In any way that would benefit you, Just themselves.

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      Reliability

      Reviewed Aug. 17, 2023

      Don't buy Frigidaire products! Their washer dryer broke down after just one year. It turns out they were manufacturing defective products. The repair technician said he's been seeing so many of the same problems in Frigidaire products made after 2020. The ball bearings are defective. But you can't just repair the bearing, 'cause now they are made attached to the drum, so to replace the drum costs $500. I called Frigidaire and they said all they could do is give me a 30% off coupon for a new product. Why the heck would I want to buy another one of their crappy products? Don't buy anything from Frigidaire.

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      Customer Service

      Reviewed June 2, 2023

      DON'T buy Frigidaire unless you are sure that Frigidaire can provide service. I called Frigidaire because my 3 month old dryer started making a squeaking noise. Following are explanations of each call.

      1. May 24: Ryan assigned Solar Refrigeration for May 25th. I called Solar Refrigeration. They do not service this area.
      2. May 24: Ryan answered again. I explained that Solar doesn't service this area. He assigned Bett' repair. I tried the number several times. It went straight to voicemail. Couldn't find them on Google or Google maps.
      3. May 24th: Shrona PROMISED that she would continue to call and email them and that she would call or email me by the end of the day. Never heard from her.
      4. May 25: Houston put me on hold to try to reach Bett's. He then told me that Jeff's is closed, so he assigned Ron's Superstore. I called Rob's. They service only what they sell.
      5. May 25: Raye explained that I will have to wait three days for someone on escalation team.
      6. May 25: I called customer service to speak with a supervisor. Markus transferred me to JV. IF explained that Frigidaire DOES NOT have a service company in this area. He PROMISED that he would expedite the request and that he would call within 3 business days.

      7. June 2: Jethro explained that Alemand's was just assigned. I called Alemand's. They return calls at the end of the day. So it will be it will be 7 business days without even a service appointment.

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      Frigidaire author review by ConsumerAffairs Research Team

      Frigidaire has been innovating since the company invented the original self-contained refrigerator in 1918. Since then, the company has grown explosively, making a wide variety of kitchen and laundry appliances that suit nearly every household need.

      • Quick wash: Consumers who want real speed often choose Frigidaire, which offers the Quick Wash feature on select washers. This feature can allow for washers to completely wash clothing in only 20 minutes at full capacity.

      • Great owner support: Frigidaire features a dedication to the customer, and offers a wide variety of extended warranties, a toll-free customer support number and product support section on the Frigidaire website.

      • High-efficiency top-loaders fit more: Frigidaire's HE top-loaders allow users to fill their clothing all the way to the very top without compromising washing ability, meaning users spend less time doing laundry.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Frigidaire Washers and Dryers Company Information

      Company Name:
      Frigidaire
      Year Founded:
      1918
      Website:
      www.frigidaire.com