Frigidaire Washers and Dryers Reviews

There were so much pieces of clothing inside this gap that it is scary. We contacted the customer service number for Frigidaire and received no help, just the runaround. I thought I was alone until I found this website. Can anyone help us with some kind of class action suit? I cannot afford to go buy a new set of washer and dryer. I am concerned that the dryer has been compromised and the pieces of clothing may cause a fire. We have lost more than $1,500 worth of clothing. The problem is we did not realize the dryer is defective and did not keep the damage clothing until today when we decided to keep them for reference.

We have this washer and dryer set in a laundry room and it looks terrible. I had several unsatisfactory conversations with Bernadette, her supervisor and someone at headquarters. I feel that they should replace my top panel (about $50.00) at their cost because this should not be happening. I am wondering if their product is now being made in China? I will NEVER purchase another Frigidaire product, not only because of the defective product I got, but mainly because of how they stand by them.

they sent a repair man out to fix the washer. While this first repair man we fixing the machine, he said he had to fix the door lock. of course he did not have one so he had to come back the following week. when he fixed the door lock, he only replaced half of it and the door shims were worn which they did not fix. there was also a wire for the inside light that was broke. when this wire is broke the washer will not work either. so he came back to fix that one week later. we got to use the washer for about eight loads and the lock will not work again.

this time it was not under warranty and cost $250.00 for the parts and labor. he replaced the lock, both parts of it and shimmed the door. this was on july 15th and on July 25th the door lock will not work again. this washer is only 18 months old and has been repaired 4 times going on the 5th one. what ever happened to quaility products made in the great USA.

We have had to go to the laundry mat when ever this washer has not worked and there is eight people in our house, the amount of money we spent is almost enough to buy another washer, 35 to $40.00 per week. Electrolux offered to give us a rebate of 60% but we have to purchase one of the brands they want us to and it has to be with one month. with all the money i spent on this washer, i quees we go on a diet and stop driving to afford another washer and it will not be a frigidaire that is a fact

It's now a month after the expired warranty and the washer did the exact same thing..it stops spinning and it smells like burning rubber. I think it's a fire hazard but they won't do anything until they find out if it's the same part. I was without a washer for almost a month and a half last time and it's been two weeks already and they are scheduled to look at my washer in a few days. It's absolutely ridiculous.

This has caused me to have to go to the laundry mat, and I have gone for long periods of time without clean laundry. since I spent $1500 for these items I expected them to last alot longer than this.

Every two years I am paying $170 labor to keep my washer running. If I hadn't spent 1 hour on the phone each time with a supervisor, I would have had to pay several hundred dollars just for the part - TWICE. This is my LAST Frigidair appliance! In the meantime, it takes weeks for the repair to happen and I end up spending $20 a week at the laundromat.

I have done lots of research on this washer and tend to have found that this seems to be quite common that around 15 months this particalar piece of the washer malfunctions. It is a 49 dollar part and 95 dollars in labor plus the cost of the initial assesment just to tell you this is wrong with it. Hense long process with no washer spend 850 and then keep paying to keep it running plus the monthly bill you incure running it. This I believe is why they only give you one year warranty because just a little over one year later it will break anyways and you will have to pay them more for the same machine you already paid for.

I have a husband who has limited clothing for his job as an auto body tech. 10 pairs of jeans. The rest of his cloths are of regular wear. I also have 4 young children that go to school daily and need clean cloths. With no washer in my home and a broken van (of course due to electronics also) I can not get to a laundry mat, I live 20 miles outside of town. 15 in gas to get to a laundry mat. 10 dollar in wash 10-15 in drying then time away from home not getting other housework done in between loads later dinner because spent so much time outside the home doing laundry 20 miles away in my home that is catostrophic.

I can not live without my washer and dryer. My house does not function. No clean towels no clean cloths no clean sheets nothing gets accomplished. Physical damage is the wear and tear on my body for having to sit in the most uncomfortable chairs at the laundromat waiting.. economically well we become dirty and unclean and stinky.. That is real welcome around here.. Fridgedair should automatically give a longer warranty since this problem is so common. Or resolve the problem with a permanant solution.

Washer: Since I purchased this washer, I have had streaks of dirty gray lines on my clothing, especially the whites or even more, anything light colored. I just washed a load of whites, and I have nice gray lines all over this load of laundry. So I decided to look on the Internet to see if anyone other than myself is experiencing the same problem. I see that I am not the only one who is frustruated. I too am terrified to wash my clothes.

Dryer: Just shy of a year old (Feb '07), the dryer was overheating so I called Frigidaire. A repairman came and replaced the heating element. Again, I am having problems with the dryer. I am now drying my clothes on permanent press medium heat. Clothes are wrinkled, no matter how small, medium, or large of a dryer load. For bulky items, such as rugs, towels, jeans, these items do not dry within the 40-50 mintues on the hight heat, or if by chance they do dry, again everything is a wrinkled mess. My lint filter is always clean.

Since the washer/dryer are stackable, upon the spin cycle of the washer, the set rocked so bad that we had to unstack the set. Next we purchased the pedestals for the washer and dryer. The washer never runs quietly. It is pathetically loud, especially on Quick cycle spin. When I placed a call to Frigidaire, I was informed that this type of set-up is better if set-up on a hard surface such as concrete. Then why wouldn't Frigidaire disclose that information somewhere on the FRONT of the washer and dryer. Upon being placed on the floor, stacked on the pedestals, sometimes the water is cycled out, sometimes not.

I call these appliances a lemon. Based upon my problem with these appliances, just a little over two years old, I would never recommend anyone to purchase these products. My Sears washer/dryer were 10 years old and I never had these problems. Too bad, I just wore that set out.

Dryer, replaced heating element. I am calling Frigidaire tomorrow to complain about the problems with the gray lines and the dryer not working properly. I am still under warrantly for these items. I will f/up if the repairs fix the problem.

I contacted Frigidaire and told them that the repair did not hold; they said they had to wait on the paperwork to come in from the repairman at Tri-county Appliance. They did not receive the paperwork until after my warranty had already expired. Having said that, Frigidaire says there is nothing they can do now except to offer me a 70% rebate on the purchase of a new washer. Why am I being penalized because the paperwork did not get turned in on time? It was not my responsibility but rather the repairman's. Keep in mind that my washer initially broke BEFORE my warranty expired.

I have been without a washer for 3 months now. I have had to go to the laundromat and do my laundry which has added an extra expense on my budget. Also now Frigidaire says I have to first buy a new washer, then send in my receipt, and then they will issue me a 70% rebate. I am on a fixed income and am unable to do this.

I have numerous items of clothing with this awful gray streak on them. I am not sure what can take it out. I am nervous to even wash my clothes now.

Condo was water/fire damaged. I was hospitalized.

Service Call was $89.50 for them to come and look at it and three trips to laundromat at 40.00 each, totals $209.50 and one day's pay at $92.00 = $301.50.

I contacted Frigidaire by telephone. Their representative was profoundly unhelpful and fairly rude and inisted that they should not have washed or washed in warm water. I did not think she knew what she was talking about but thought if I had proof they would listen. They did not, although that sweater shrank until it was small anough to fit a small child (about 8-10 shrinkage). Another sweater shrank that much in cold water. At no time could I get someone out to look at the machine.

The dryer had a design flaw that meant small items were caught between the paddles and drum wall; they would then drop down and dampen the dry laundry. They did send out a technical service person to look at the dryer. He said it was a known problem and that he had no way of fixing it.

The Better Business Bureau persuaded the vendor to take back the machines and give me almost full credit for the machines.

The sweaters were pure wool and Itlaian. The cost to replace them will be at least $300, and only if I do some very careful bargain hunting. This is a problem because woolen sweaters will go on sale in the spring, not the beginning of fall in Minnesota.

When he examined the machine he explained it was a hole worn in the lining of the tub. It would require disassembling the whole machine to repair- at least 4 hours labor. He further stated he'd seen 3 of the same model Frigidaire washing machines this week with the exact same problem. He stated it was not worth fixing and we might as well by a new machine.


The machine cost approximately $400.00 to begin with and we had to buy a new washer.

I lost a day of work cleaning up the flood. I will never buy another Frigidaire product again and plan on telling everyone I know. I took some pictures I plan on posting on the web also.

I will purchase another washing machine this week. It definitely will not be Frigidaire. I know that it is totally hopeless to expect any kind of response from the manufacturer and engaging an attorney would only result in them making money. So, my response to this will be to interact with every customer in every appliance department that I visit while seeking to replace this machine, advising them that, whatever they do, they should not purchase a Frigidaire product. Once the unit is replaced, I plan a full kitchen remodel with complete appliance replacement. Needless to say, I will not be replacing with Frigidaire and will take every opportunity during this time to advise anyone I come into contact about the quality of Frigidaire products. I should state that my ex-wife warned me about buying anything other than Maytag. She is still right 10 years after the divorce!

7/10/06 Replaced door seal

9/18/06 Washer broke called several places could not come out for at least one week. Went with Central Repair Service. They came out said they did not have the parts would need to order them for the washer. Told them the dryer is also not drying correctly. They did not have on the truck but would send out when they repaired the washer a tool that could see if the dryer sensor was going bad.

10/05/06 Came out to repair washer it seemed that the washer was fixed. Asked if they brought out the tool to check the dryer. He said there was no such tool and he did not check the dryer said it was just that the sensor was not having the clothes to go over it so it was saying it was dry. Less than on hour after he left the washer was making noises and stinking. Called the office they said they would call me back as soon as he was off of the call. Well I called back to the office before closing they said he would call me in the morning.

10/6/06 They called and said he would be out during this 4 hour window. I told them he would have to call me right before he was to get here. He came out said the belt was bad. It was chewed up and the motor needed to be replaced on the washer. Still nothing has been looked at for the dryer. They would have to order the parts and could not do that until Monday. I called and said do not order anything until I give the ok.

10/10/06 Called Frigidaire explained the issue. Becky the supervisor was told by Central repair they would have the parts in a day or two. Becky said they would overnight them. But there was no use since they would have the parts so soon.

10/13/06 Called Central Repair to check to see if the parts were in. They had not gotten them in yet. However they would set an appointment up for me to have the service on 10/19/06.

10/17/06 I called Frigidaire to let them know what was going on and the delay that I was having. Laura who was less than kind. While I was explaining the problem put me on hold and just let me sit there talking away. When I realized she was not on the phone I said hello. In about 10 seconds she said well there is nothing that we can do. We just need to wait for the parts to come in.

Let me tell you I have a family and have been without a washer since 9/18/06. I am really loosing my temper. Since all of this has gone on I have been taking my laundry to the laudrymat and bringing it home to dry. I am still having issues with the Dryer. I am not sure if they will look at it or just put me off again. The dryer will dry and then before the clothes are dry it will go into the cool down cycle. It will beep to say it is done. I go check the clothes and they are still wet.

A friend who contacted Frigidaire told me he found out from their tech dept and enginneering that they used a new vendor for their bearing, had a problem, and went back to old vendor, so they knew they might have problems with these bearings. This person told my friend the bearing has a 25yr warrenty. When I contacted Frigidaire myself, they told me only the inner drum was covered by warrenty. This would leave me responsible for $370 worth of repairs for a 2 1/2 yr old washer i purchaced for $600. I requested they pur their papers aside a moment and simply stand by their product. They wouldnot budge from their position.

So they will give us a rebate for a new machine. We still have to pay 300+ dollars for a new machine that will last a little over a year. The wires caught on fire twice. This is something we have no control over. We were sold a defected product and they won't take responsability for it. That is wrong. I only can think what might of happened if the fire would have spread. I've called twice to there customer service and wroted them an email. Bottom line, Frigidaire manufactored a product that was sold to us which caught on fire twice because of defective wiring, and they will do nothing for us exept give us a rebate on another dryer.

We lost our investment on the dryer which cost us around $300. For the past 3 weeks we've had to use pay machines to dry our clothes and have a piece of crap sitting in our kitchen with burnt wires wondering what we're going to do with it. We don't feel safe getting it fixed. That was already proved when they had it fixed and it caught on fire again.