Frigidaire Freezers Reviews

Purchased a 20 cf Frigidaire upright garage ready Freezer from the Home Depot. After a little over a year, the Compressor stopped working. This caused the loss of my frozen food. Neither Frigidaire nor Home Depot wanted to take responsibility for this lemon since we didn't buy the "extended warranty" which I may add was during the pandemic. We paid for a technician but he couldn't fix it due to the highly flammable butane used in this freezer instead of the usual freon. Sooo, here we are with a piece of junk sitting in the garage. Frigidaire said the Compressor should last at least 7 years but didn't care that they and Home Depot sold us a lemon. Apparently the Implied Warranty does nothing as far as Home Depot is concerned.

Our experience has been nothing short of a nightmare, and I implore you to take immediate action to rectify this situation. To begin with, our initial appointment with a technician was an absolute disaster. The technician was a no-show, no call, without any prior notification or communication. This lack of professionalism was deeply disappointing. After a week's delay, the technician finally appeared, but by then, the inconvenience caused was already significant. The technician diagnosed the issue and ordered the necessary part for the repair. However, it has now been a whole month, and the part is still stuck in the shipping status. Every time I try to reach out to customer service at 1-800-944-9044, I am directed to overseas customer support. Regrettably, these interactions have been far from helpful. Each time I explain my situation, it feels like I am starting from scratch, as if there is no record of my previous conversations.

I purchased a new freezer in September 2022. About 2 1/2 months ago the alarm started going off about every 30 seconds. I was unable to find anything myself and so called the customer service, which is a joke, and they made an appointment for a repair man to come out. The guy who showed up looked at it and left saying he ordered a new gasket for it. When that came he came back. Put in the new gasket and said to give 24 hours for the alarm to stop going off. It never stopped so I called yet again and the same guy came out. Put in another gasket and replaced the light which is where the alarm indicator is. Now my freezer is worse than ever in that there is frost at the bottom of the door plus things in the door are not freezing. So if the freezer was working properly that alarm should be going off since there is obviously a temperature issue.

I bought. Freezer Frigidaire model FFUE2022AWO. From the get go it’s frosting especially on top two shelfs. Can’t reach their customer service but once in a blue moon and no help to them! So I called for a service man, locally, he said the door inside is bent near the seal. Nothing we did but many come that way. I hate Frigidaire and will never buy or recommend their products. Now it’s costing me 300 plus tax to get a new door. I will use GE from now on. I finally reached FRIGIDAIRE customer service today and he even suggested I buy the door from Amazon and it would be cheaper. There is nothing wrong with the seal. It’s the inside part of the door that is bent and allows air inside. Do not buy Frigidaire.

Tried for 3 years to get freezer fixed. Stopped running 2 yrs 5 months ago. Repair service has attempted to repair at least three times. Frigidaire cannot fix their own product. Had to buy competitor's product to get a working freezer. Frigidaire keeps telling me to get service repairmen to fix, but last one said it would never work. Contacted Frigidaire, they said to get serviceman to repair. They'll not honor their 3 yr extended warranty. And continue to give a run-a-round. Don't buy Frigidaire products they are no good.

Bought 3 stand up freezers (16 feet) early 2021, built in October 2020. Compressor in 1 broke down, cost of replacement almost as much as buying a new freezer. Unfortunately warranty is only 1 year (My mistake. Should have checked before as I would not have bought with such a flimsy warranty). Frigidaire takes the view (legally correct) that it is not their problem. My recommendation, stay away from products of this company, clearly they have no confidence in their products and will not stand by them.

About a year I go my family and I purchased the model. Above within one month it went into this automatic defrost and the temperature will not come back. Called repair guy. Got a new compressor. 1 month later once again it did the defrost, temperature does not come back. This time we got new coils and something else. It worked again for a two more months. Had another $2,000 worth of meat in it and it goes into defrost again and doesn't come back. They said it was a motherboard. Well here we are after one year and we are having a yet another defrost dilemma. It done it again and won't come back. The freezer is a lemon. Do not purchase. I repeat do not purchase. I will no longer purchase frigidaire Frigidaire products.

We purchased the column Freezer in 2021, and immediately had leaking issues, which was due to a cracked hose inside the insulation and could not be fixed so we were issued a replacement. 2 replacements has noticeable scratches on the front door when we received them and a 3rd replacement attempt was so bad that it never left their warehouse. We have been arguing with Frigidaire for nearly 18 months now, and were recently told that their policy has a maximum of 3 replacement attempts, and after that point, all they can do is issue a credit. So somehow the company has the inability to successfully deliver a functioning new condition freezer, but because of their ineptitude, the customer has to suffer on a product we paid for. We will never buy another product from Frigidaire.

We purchased this unit 11/18/2020. From the first day it was very noisy when it ran. Now for the last few days it runs continuously and will not shut down. We have been manually adjusting the temp ourselves. I called Frigidaire and they will not offer any help for a 2 year old unit. They did offer to call a repairman of their choosing but after questioning we found out we will have to pay for it. This unit was under $300 so repair seems like a waste of money on something so new. Seems from reading other reviews this company produce disposable products. We will never purchase another Frigidaire product again. Run from this company!

Bought this unit (20 CuFt upright freezer) and slowly filled it as confidence increased. Then suddenly it defrosted entirely over a couple days and lost well over $1200 in food. Have now tried for 3 days to reach the company but every attempt (up to 18 tries now) have resulted in "Sorry we cannot take your call at this time"! It was an expensive unit, was delivered on time but now I have a boat anchor with no way to have it repaired as the company is unresponsive and using an after market repair company does not make sense on a unit only a couple months old that probably will fail again!

We purchased a 20cf upright Frigidaire freezer, model number FFUE2022AW on 1/7/22 at an Electronics Express store. Freezer broke around May 6th 2022, it stopped cooling. Contacted the Electronic Express store where it was purchased. Since it was past 30 days, we were referred to Frigidaire warranty. We contacted them to set up a repair appt. They stated after 3 repair attempts, we could request a refund or replacement. Between May 16th to Sept 1st, we have had 10 scheduled repairs visits with 3 different repair companies. Each time the freezer would work for 3 days and stop getting cold. It lasted a month after the final repair until it broke again on Oct 3rd 2022.

I purchased the 20cCF upright freezer in July 2020. It was on backorder and wasn't delivered due to COVID until 10/26/2020. I was remodeling by the time it was delivered and didn't even get to plug it in until December 2020. I found all my food thawed at the end of July 2021. I called an appliance repair company who came out early August and said the compressor was "dead". I called Frigidaire to see if it was under warranty, since the repair would be basically the cost of a new freezer. However, because the freezer was over 1 year old from date of purchase, it was no longer under warranty. I did not have the extended warranty. However, I was told they would provide a 'one-time courtesy' for the repair, to include parts and labor and Frigidaire sent out another local appliance repair company to my house (not the one I previously used).

I had purchased a brand new freezer (Frigidaire) August 11th (one month ago). It was completely defrosted one day and we threw out EVERYTHING. A service rep informed me that the warranty only covers repairs and food loss is our loss. If you cannot provide food loss compensation to a 1 month old unit, what does that say about your products? Additionally, while attempting to argue my case a "supervisor" (which took me a good 20 min to finally be connected with) she said "goodbye" and hung up two min ago. Horrible service.

I'm a neck cancer survivor and because of radiation treatment to my neck I have no salivary glands. Also from the radiation (equal to about 26,000 X-rays) my sense of taste has changed. Water now tastes like saltwater and trying to drink it actually makes me sick. I have no trouble with ice so consequently I use a LOT of it. Our refrigerator ice maker stopped working last year so we bought an Igloo countertop ice maker thinking it made sense as Igloo is obviously well known for their coolers. It was okay although the filter kept clogging requiring taking it out and cleaning it once a week and mold would grow if it was off more than a few hours.

I purchased my Frigidaire freezer in 2021, it was bigger and more expensive than I wanted to spend but because of the pandemic they were limited options. When the freezer was delivered shut up I filled up with product and within 30 days it broke down. I contacted Frigidaire after 10 days somebody showed up replace the fan and I was told this is a common issue with these freezers and they knew it when they put them in production. Four months later the freezer went down again. When the repair company came out he said a common product was that the master boards go out and that’s the only fix that’s going to stop the problem are they going to do an auto defrost. They sent me the kit. They told me to install it myself or wait another three weeks for them to come back and do their job.

We looked up the possibe cause, and fix, of the frost which has been developing on the ceiling and door in the top right corner. We were surprised to find that others were having the same problem but there is no real fix. The seal seems solid and everything looks OK. We bought the freezer as a scratch and dent. It ran fine for almost 2 months until this happened. Our old freezer lasted 30 year and was also an upright. Very glad we did not buy this one at full price. The others with the same problem were purchased new. Some reviews indicate they attempted to repair the problem, without success.

May-2020, we brought a large chest freezer. Always felt not cold enough but it is first time to use this product. Around 1 year, we saw lots ice on the bottom but we don't know that is an quality issue, so cleaned the ice and throw lots food. Less than 2 years, totally like room temptation inside of this junk freezer. Called the appliance repair service and was told it is cheaper to buy a new one! Called this junk company and nobody answer the call!! A big junk in home! Never brought or used this no quality junk!! Look the inside design: no way to organize the food and so difficulty to pick up what you need. This junk no quality, no any brain and no relationship with design. Stop to waste your money on it!! Will not buy any this brand related any product anymore.

I purchased a stainless steel upright freezer April 25, 2022. It was delivered May 5th. It stopped freezing May 15, 2022. YES 10 days after purchase it stopped working. I'm a senior and have to work to pay my bills. I lost 3 months of food. I don't trust this freezer and am trying to return it to Appliances Connection. Left a message May 20 2022, haven't heard back. Looks like I lost 900.00 too. I'm beyond sick.

5/22/21 bought freezer. 7/07/21 stopped working, service person looked at it on 07/13/21. Took until August for replacement parts to arrive: fan motor, fan seal, drain kit, wrapcover, vent cover. Lost over $800. in food. 4/07/22 temp control stopped working and it is not even a year old service person can not come out until 4/12/21 $500 in food to be thrown out this time. This is totally not acceptable as I was told when the man fix everything in August that this has happened with all of the model #FFFU20F2VW0. That is why I had to wait so long for my replacement parts and my food could not be saved.

We bought a upright freezer from Home Depot in December of 2020. By February of 2021 it quit freezing. We had a hassle getting a warranty repair on it and took 2 months to get a repairman to look at it. Then it took another 10 months to get the parts to fix it. The original door was warped from the factory and when we got a new one it was dented from shipping. So for 10 months no working freezer and had to store our food in a old freezer from 1980, which is rusty and still working, I'm glad I saved it out behind the wood shed instead of taking it to the landfill. Now after 5 months of working the great Frigidaire doesn't freeze again. Home Depot won't reimburse us for selling a ** product and says it's Frigidaire product and they won't reimburse us either. I think everyone that has one of these Frigidaire freezers should make a class action lawsuit against Frigidaire and get reimbursed the full amount for buying a ** product that doesn't work!

I purchased this freezer in 2020, in September it stopped freezing, Repair company claimed that these freezers weren't build to be in the (Cold Climate) my garage, I LIVE IN FL. It did fix until Months after and it made a clunking noise. You can hear it inside over any other noise, they came out and put a (Casing to stop it blamed that on heat). Then Janurary 22 they came out and put a (Different casing/part) because of Cold. It was clunking this time it didn't fix problem, so now here in March 2022 I am waiting on a part. Service company doesn't answer phone, Fridgidaire has tried to reach them as have I with multiple messages/people calling.

Suffered through 3 30 min, on hold phone calls with Custom service. The repairman assigned has been very unreliable. He has stood us up several times and will not return phone calls. He said freezer needs a new fan motor, which he said was a common problem with this freezer. Our freezer is about 9 mo. Old. Frigidaire customer service has been very little help.

A relative bought a Frigidaire freezer, broke down a few months later, spent countless hours on the phone trying to resolve issue to no avail. Five repairman and nine parts later and still not fixed and they finally decided to do buyback but they have never received money! This company is horrible! They finally contacted an attorney to get it resolved!

I bought this freezer from HD last year on 12/22/20. Shortly after, the interior lights stopped working - this was the first service call. The technician came out and discovered a switch went bad and replaced it. The unit was running well for a few months but then during July we started to hear the unit beeping and the LED indicator light continuously flashed. I kept trying to close the door to make it stop beeping but that didn't work.

This is my 2nd review of this product. This is an update. My last review was July 2021. This freezer that I purchased in Jan. 2021 from Home Depot is no good. I have read other people's reviews and see I am not the only one with the problem. The last time the repairman came out in August he just melted the ice around the fan and put the panel back on. Today the freezer has iced up again. In August I asked for a refund from customer service. Never heard back from them after being told they would send my request to the replacement review board. I called customer service today. They did not give me any info regarding my request from August. I was told that they have to send a repairperson out again to evaluate the problem and that it has to be a Frigidaire repairperson. Couldn't get an appt until Oct. 4. This company is the worst. Do not buy any Frigidaire products!!

I bought the freezer and it was delivered in late February. It work fine until July 4th weekend. Then everything started to thaw from the top down. I was directed to a local appliance repair shop and they installed the repair kit as this has been a known problem of ice from the defrost cycle getting into the fan area and freezing the fan up. Lost most of my food that time. The fix appeared to work until the middle of September, fan must have frozen up and now it doesn’t work. Parts will have to be ordered for this repair. More food lost. The repair man said they have repaired over 700 of these. Frigidaire fix your design issues and do not sell more units until you do. Can I ever trust this freezer will work like it is suppose to?

Freezer only bought 6 months ago and started to having issues. 3 months later and been seen by incompetent repair man under Frigidaire warranty 6 times, it is still not fixed (and Electrolux/Frigidaire will not send you a new unit, let alone up their game to finish the issue). Now I've complained to electrolux/frigidaire customer service about my freezer still not fix, they will hang up a phone in you and leave you to limbo what's their next approach gonna be. Plus you need to be in the phone line for an hour before you can get hold of these people, and still they don't have any answer on how to resolve my freezer issue. TERRIBLE, no way I'm buying from them again. If you want some headache and money lost from buying a crappy appliance, then buy electrolux/frigidaire brand.

Do Not Buy. This Frigidaire upright freezer has been the worst I have ever had! Bought in June 2020 and in July 2020, it stopped working. I lost food and hours later after unplugging and plugging it in it started up again. Why, I have no idea? Happened again in November of 2020! Lost food again, had to distribute food throughout my neighbourhood to save what we could. Thank goodness for good neighbours! Repairman came out replaced motherboard and sensor. He said little can go wrong with these freezers. I beg to differ.

We purchased the 20cu ft Frigidaire freezer because we bought a 1/2 of farm fed beef and pig to put in it. We received the freezer and turned it on with no issues. We left to go on vacation for 1 week came back and found all of our food was thawed and warm. We called the store where it was purchased and they sent a service person out and found that the freezer had started working again and even froze the water that was left in freezer as test. The service tech said the issue was the door was warped and needed to be replaced.

Found out there is recall on this unit. Parts on backorder. Customer service is overloaded. Must call back often to even get in queue for a call back. Two weeks and still no freezer. Model # FFFU20F2VW0. Lamp went out also. It's a $50 item? Got them so send me a replacement and it doesn't work either.

We bought a new freezer in April 2021 and didn’t receive it until the middle part of May. As of July it started have problems and making a very loud noise and getting worse day by day and getting louder. I tried for weeks to get ahold of Frigidaire and was on hold forever and then would try back and the answering machine would say due to high call volumes they couldn’t take my call and I would get hung up on. I have $2000 worth of meat in there and I’m afraid it’s going to go out. I tried to write a review the other day and was told it couldn’t be filed because my problems weren’t adequate.

I would not advise anyone to buy this Frigidaire freezer, or any of their products. The freezer was bought from Home Depot at the end of April and started having problems 1 week ago. Customer Service was called, they heard the bad noise it was making, became alarmed and said they would get right away. They could only get one 2 days away, on Friday morning. Thursday afternoon, I get a call that the repair person cannot come until the following Wed. When asked why, they said Frigidaire contracts repair companies and when they, Frigidaire, contacts the repair companies dispatch for the appt Frigidaire then does not get the paperwork to the repair company in an efficient, so the appt could be lost, which it was.

So disgusted with having to call repairman. This is last straw, putting it out with trash. Compant not helpful, just keep calling repairman. Asked for replacement, they refuse, Lost too much food already from failure of freezer. Won't even try to sell because I wouldnt give this problem to someone else

I purchased a Frigidaire upright freezer in Jan. 2021. In April the fan was making a lot of noise like it was hitting something. I called Frigidaire since it was still under warranty. Got a call back from Electrolux the parent company. I was told to troubleshoot it myself first then call them back. I could not get to the fan without taking off the back panel inside so I called back. A serviceperson came out a week later, took off the panel and said that ice had built up by the fan and behind the temp control knob. He needed to get parts to add to the area. He took the ice off and said it will probably happen again until he can fix it. He ordered the parts and they were on back order.

Let it be known.... Never ever order or purchase a Frigidaire appliance!!! They have the worst customer service dept ever... They will not even accept phone calls because they are too busy and their website is completely unusable. The freezer broke down after less than 3 months. And they won't fix it even though it's on warranty!!!!

Have had this freezer for about 10 years. It has been such a good freezer and never has given us trouble. We bought it at Lowe’s and had it delivered. I love the fact it beeps if the door is ajar. Leaves us scratching our heads till we find out where the beeping is coming from as this happens so seldom.

Had my for years held up. I love to cook. Always have food on hand. My family and friends used it. Had others in the past. I found out Frigidaire was the for my needs. Love it. Will be the only one for me. My brother-in-law has one in his basement.

This is an upright freezer with coolant coils under every shelf. It stays very cold and freezes new food quickly. I've had it 7 years now and it is trouble free, unlike the ever-cheaper made chest freezers. Highly recommend.

We have a Frigidaire gas stove and love it and it has been wonderful for us and no problems. So we found this freezer and liked the features and the price so we bought it and so far it’s been great.

Needed to replace a 25 year old, old faithful chest freezer - too expensive to buy old freon anymore. Went to the orange big box mart knowing which model and price I wanted (a 25 ft3 chest that was on sale). Because of COVID, they were out of stock on the sale item but they did have a 27 ft3 chest that was a floor model they would sell me at a discounted price. The unit works well and is much more thrifty on electricity.