Frigidaire Freezers Reviews

I ordered a freezer 22 of June. Had an email that said, "it was scheduled for the 30th of June". Nothing happened. Then received an email July the 1st saying, "there's been a delay but agent has picked up your order and at warehouse". Contacted Frigidaire on chat and got the run around that the delivery team has it. Finally on the 11th of July through chat again gave me a number to call. Waited 38 minutes for someone to answer. No one did. Contacted chat again and was given a different number to call. Waited 30 minutes and finally someone answered. Got the run around again and still don't know when my order will be delivered. That person said, "they have to wait for the delivery team to correspond to their request and then contact me".

Was on the site to schedule an appointment to have my freezer looked at being it has frost on the inside top. The seal looks good so not sure why it's doing it. Nobody showed up for the appointment meant that was set up for the 5th of July. I get on the website to chat and I was basically on hold for 45 min. I then get told to call and make my own service appointment with a named company. Do not see any purpose of having to go through them if I have to do the calling. Don't waste your time.

This company is RIDICULOUS! And their products suck! I've been trying to get my freezer repaired since FEBRUARY 2nd (today is 6/30)!!! It only worked for 4 months!!! They have sent out EIGHT (8) service techs, replaced every part that can be replaced and it still doesn't work!!! They supposedly issued a replacement authorization on 6/17 and I am YET to receive a resolution!!!! Still no working freezer.

Bought a professional series freezer. Ha ha professional. The minute it was installed, made ICE once, never made ICE again. Have had technicians out seven times to try to fix the problem. They are service technicians. Have to call Frigidaire tech and ask them what to do. Almost hilarious not like the old days when someone actually cared and would figure out what the problem is. They just keep sending out one part at a time and trying to replace it telling the customer this will fix it and it actually doesn’t and they leave not checking any other part to find the faulty part. Poor poor customer service. You were talk to them on the phone wait until someone picks up after a half hour, then put you on hold then they will save the piece at the very end and rudely hang up

I bought an upright freezer November 2024. It stopped working 74 days later. Still under warranty. Multiple calls. 3 pages of notes. Its main parts are made out of aluminum. It's not made to last many years. Like the 20 year old freezer I replaced with this disappointment. My advice is search for something better. Buy an old freezer from a family member or someone that has one made out of metal. Appliance technicians are having a hard time fixing these made out aluminum appliances. Research and fact find before you buy. Frigidaire and Kenmore used to the best appliances you could buy. Not anymore.

Purchased top-of-the line Frigidaire Freezer (Model #FFUE2024AN) and received delivery from Lowe's on Jan 19, 2025; plugged in and received High Temp warning before delivery guys left; they said let it come-up to temp and it should go away after 24 hours; called Lowe's after 10 days and said 48 hrs warranty; I have to call Frigidaire; now after 3 tech visits it's still not working and Frigidaire will not replace this brand-new, unused unit. This unit cost $1,000 and has been unusable since delivery - 60 days. I'm being told I have to wait for another tech to assess "repairability". I am done with Frigidaire. DO NOT PURCHASE major appliances from FRIGIDAIRE.

Well extremely dissatisfied.. Several trips with a tech for same problem ice build up behind tin work inside freezer and gets on the fan! Sounds like a monster truck running in kitchen.. and high temp light in door!!! So tech came on the day!!!! Which was Monday 1-27-25, replaced more parts, same thing last night 1-29-25, I call that am and they said no sorry factory warranty is run out!!!! Factory warranty ran out on the 27th same day tech was here. I will never!!!! own a Frigidaire product!!! ever. Buyer beware

We bought a new Frigidaire upright freezer just over a year ago. It never worked properly. When we asked for a new one, because it didn't work after just a month or two, they said we had to try to repair it first. They tried to repair it multiple times, but it never worked for more than a couple months. They dragged this out until the warranty expired and now they say we just have to buy a new one. They are rude and unhelpful. The freezer is a lemon and they know it.

I bought a Frigidaire chest freezer in July. It didn’t work from the start. It’s now November and it still doesn’t work. They keep insisting that they’ll fix it and every time they send a technician and are told it can’t be fixed they send another tech to verify this. I’m up to 3 different techs now and they still won’t replace it. They continually lie on the phone and say they’re not receiving reports when they have and now are requesting that their master technician talk to the last technician that looked at it to verify that it cannot be repaired. This has been going on for months and I’m telling everyone don’t buy anything from them. Their products and customer service are horrible so save yourself this hassle and avoid them like the plague. There should be a way to leave zero stars on here.

DO NOT BUY FROM FRIGIDAIRE. WORST customer service I have EVER encountered. DECEITFUL AND MANIPULATIVE. They will continue to ask you to call back again and again as a ploy to give them more time. I bought an upright freezer from Frigidaire in June. I had it installed and began using it. Right before the upright freezer hit the 3 month mark I got a high temp alarm. I followed the steps in the manual which included buying dry ice and waiting for a technician since the high temp alarm could not be resolved by me. On the phone call I was told that I would not be reimbursed for the dry ice or any food that had thawed. Not that I could get reimbursed for the food in there I had over 300oz of pumped breastmilk in there for my baby that had started to thaw.

I paid close to $600 for stainless steel top freezer fridge 3 months later, it died out of the blue. I called customer service and it took them several days to send someone out. Not only did they messed up my phone number they told me there was no supervisor available. Correct number to contact their call center is based in Philippines and the agents are difficult to understand and took a long time in understanding your needs. My food all ruined. I rushed out to buy a no-brand fridge that was one-third the cost yet has a life tilted warranty. Shame on you Frigidaire for claiming to be top of the line but really just crap in disguise.

I’ve owned a Side-by-Side Column Refrigerator and Freezer Set from Frigidaire for a year and a half, which my builder chose. Unfortunately, the freezer has already started malfunctioning—leaking water, to be specific. I contacted Frigidaire’s technician, and after inspecting the unit, he informed me that the issue stems from an internal defect in the ice maker pipe, which is unrepairable. To make matters worse, he mentioned that this is a known issue with 2022 model units. (he has seen this happen many times) Apparently, Frigidaire internally recognized this problem and fixed it in the newer models, but that does nothing to help those of us stuck with the defective ones.

I will never have another Frigidaire product again. 30 day old deep freezer and it doesn't work. Still under warranty and guess what every time I called they tell me someone will be out this date and no one shows up. Call again, change the date, didn't show up. Now telling me Sept 2nd. That's Holiday. All my meat and veggies are thawed out. 800 bucks down the drain. Junk don't buy the products.

Frigidaire customer service was attentive. Product is working fine now after manual defrost. There was too much ice build up and the evaporator fan was probably hitting ice.

A recently purchased freezer has not been working since the delivery, and Frigidaire refused to fix because it has been used in restaurant. Who would know that Frigidaire doesn't offer warranty for restaurant use.

Buyer beware. We bought a brand new Frigidaire Gallery in January 2024 from Lowe’s. The freezer broke down in May. If you are considering purchasing an appliance by Frigidaire built by Electrolux at Lowe’s consider all this first. Mid August the unit is still not working after four service calls, 3 wrong parts sent, over 12 hours of service techs in our home, 20 hours on the phone with Electrolux, 5 hours with service repair, countless apologies and over 3 hours on hold.

My husband and I bought a Frigidaire upright freezer. After three years the condenser shorted out. Since we hadn’t bought an extended warranty, we ended up buying a new freezer to replace it. We deeply regret having replaced it with another Frigidaire. This time our new freezer lasted for three MONTHS before the fan died, froze the water in the lines, and cause the second great meltdown. This time we lost everything.

I will NEVER purchase another Frigidaire product! Frigidaire believes in giving the customer the runaround when it comes to backing their manufacture warranty. I purchased a 20 cu. Ft. Upright freezer, after a few days of it being delivered, I noticed ice buildup in the inside door area. I contacted Frigidaire, they sent out a technician who stated the freezer had received body damage and the appliance was non-repairable and that he'd send the report to Frigidaire and Frigidaire should update me in a about a week regarding the next steps.

I just unloaded my 20 cu ft freezer, I put 1/2 of it in the trash and about 1/2 of it in other freezers. This is my second Frigidaire freezer in 8 years. The first one completely quit overnight. I walked out into the garage to pull something out to thaw for lunch and noticed water under the freezer. When I opened the door everything was thawed. This one started with only certain items not freezing. Then slowly other items appeared soft. I have just bought my last Frigidaire freezer or refrigerator.

I purchased a garage rated freezer in Sept 2023 from Home Depot. It is a Frigidaire FFUE2022AWE. Major components broke in April 2024 (front assemble/air tower, controls and heater). Parts on back order and maybe will be fixed in June. Won’t send me new freezer. UNACCEPTABLE. UNFAIR. Do not buy Frigidaire or Electrolux.

Bought a Frigidaire chest freezer and it didn't even last 5 years. Was no longer freezing. I figured I would get maybe ten years out of this product. Everything seems to be made like garbage nowadays. I will just buy a no name brand next time since apparently It doesn't make a difference.

2021 model freezer. Ice maker “unrepeatable” because of how it’s built. Customer service reads from script. Refuses to provide any help to replace unit. Refuses to elevate or even let you make a claim.

I do not recommend the refrigerator or the company, I bought the refrigerator on September 25/23, paid $1,323.00, this came with a defect and I called the company and it took three weeks to send the technician and the part. Three technicians have already come and the refrigerator still does not work, the customer service is the worst and they have not replaced the refrigerator nor do they want to refund my money.

Bought a new 20 cubic foot freezer. Light comes on, can hear it running. Does not get cold. 3 calls for service before the automated system quit hanging up on me. The person I finally spoke to insisted that unplugging for 15 min and plugging back in would fix it. Also said call tomorrow if in 24 hrs it doesn't cool. It's 24 hrs later and they don't work on Saturday. DON'T BUY THIS JUNK WITH THE WORST SERVICE ON THE PLANET!!!!

Purchased during the pandemic. Arrived dysfunctional - needed parts which took >6 months, but understood supply chain issues. However, in last 6 months door has opened itself and we lost everything in the freezer. Blinking light worked but alarm did not. Would never buy this again. Please save yourself the frustration and expense!

Purchased a 20 cf Frigidaire upright garage ready Freezer from the Home Depot. After a little over a year, the Compressor stopped working. This caused the loss of my frozen food. Neither Frigidaire nor Home Depot wanted to take responsibility for this lemon since we didn't buy the "extended warranty" which I may add was during the pandemic. We paid for a technician but he couldn't fix it due to the highly flammable butane used in this freezer instead of the usual freon. Sooo, here we are with a piece of junk sitting in the garage. Frigidaire said the Compressor should last at least 7 years but didn't care that they and Home Depot sold us a lemon. Apparently the Implied Warranty does nothing as far as Home Depot is concerned.

Our experience has been nothing short of a nightmare, and I implore you to take immediate action to rectify this situation. To begin with, our initial appointment with a technician was an absolute disaster. The technician was a no-show, no call, without any prior notification or communication. This lack of professionalism was deeply disappointing. After a week's delay, the technician finally appeared, but by then, the inconvenience caused was already significant. The technician diagnosed the issue and ordered the necessary part for the repair. However, it has now been a whole month, and the part is still stuck in the shipping status. Every time I try to reach out to customer service at 1-800-944-9044, I am directed to overseas customer support. Regrettably, these interactions have been far from helpful. Each time I explain my situation, it feels like I am starting from scratch, as if there is no record of my previous conversations.

I purchased a new freezer in September 2022. About 2 1/2 months ago the alarm started going off about every 30 seconds. I was unable to find anything myself and so called the customer service, which is a joke, and they made an appointment for a repair man to come out. The guy who showed up looked at it and left saying he ordered a new gasket for it. When that came he came back. Put in the new gasket and said to give 24 hours for the alarm to stop going off. It never stopped so I called yet again and the same guy came out. Put in another gasket and replaced the light which is where the alarm indicator is. Now my freezer is worse than ever in that there is frost at the bottom of the door plus things in the door are not freezing. So if the freezer was working properly that alarm should be going off since there is obviously a temperature issue.

I bought. Freezer Frigidaire model FFUE2022AWO. From the get go it’s frosting especially on top two shelfs. Can’t reach their customer service but once in a blue moon and no help to them! So I called for a service man, locally, he said the door inside is bent near the seal. Nothing we did but many come that way. I hate Frigidaire and will never buy or recommend their products. Now it’s costing me 300 plus tax to get a new door. I will use GE from now on. I finally reached FRIGIDAIRE customer service today and he even suggested I buy the door from Amazon and it would be cheaper. There is nothing wrong with the seal. It’s the inside part of the door that is bent and allows air inside. Do not buy Frigidaire.

Tried for 3 years to get freezer fixed. Stopped running 2 yrs 5 months ago. Repair service has attempted to repair at least three times. Frigidaire cannot fix their own product. Had to buy competitor's product to get a working freezer. Frigidaire keeps telling me to get service repairmen to fix, but last one said it would never work. Contacted Frigidaire, they said to get serviceman to repair. They'll not honor their 3 yr extended warranty. And continue to give a run-a-round. Don't buy Frigidaire products they are no good.