Frigidaire Reviews

400 dollars worth of food into the garbage, headaches, dealing with clueless people on the phone.

the very next week, all my food defrosted and once again I lost food and had to rush to store what I could salvage to my daughter's house to store. That meant the inconvience of driving across town daily to pick up meat for dinner or a trip to the store. This time they kept it for three weeks. They brought my fridge back and sure enough, it went out again, I again lost food, and had the loaner back. The loaner worked fine, much better than the new one. They told me that someone put in freon and forgot to replace the plug and it all leaked out. This time they kept it for about 1-2 weeks. Three times for one refrigerator less than two years old?

I talked to the Frigidaire Company and Al Grace appliance, to no avail. They would not replace my refrigerator. I am a 62 year old disabled great grandmother. Do you think I felt like all that cleaning, running around or have the financial resources to do all that. Do you think they sent someone to clean out the fridge even once? How about the food I lost? What about the extra gas I burned? When I found out that a lot of my neighbors were having trouble with theirs too, a red flag went up. I think they took rejects and refurbished them and passed them off as new.

I was totally exhausted by all that running, cleaning, moving around, rearranging and stressing about all the inconvience I was under, unnecessarily. I have a madical condition that is ascerbated by stress alone. As a result, I ended up in my doctors office with an unscheduled appointment and a medication change.

So, I've written 5 times for both products and they've never responded at all. I believe my glass should be fixed for nothing and they should split the motor with me. I don't think I should have to buy new appliances every 3-4 years.

my bank account suffered a loss of 500.00 pluss

So I called them and asked what next. They said the oven had to be over 172 degrees hot on the glass with a room temp of 72 - 99 degrees and an oven temp of 400. (they didn't have the guy test that the first time, so I have to stay home all day tomorrow waiting for the tech to come back and do a proper test). Today I tested the oven myself with a meat themometer taped to the oven. At 350 the oven reached 151 on the outside of the oven. I'm not sure if it will get up to 172 degrees, but I can tell you at 151 degrees it could burn. Besides that, the temp inside the oven is not hot enough to cook at frozen lasagna following the directions. I preheated the oven to 350 and waited, then I put the lasgna in once the oven registered 350. I waited 45 minutes as instructed. The lasagna was still cold in the center when it came out.

The consequences are that I have waited almost two months now for some resolution. I am eating out all the time because I cannot use my oven. I have wasted groceries by making purchases and not being able to use them. I have spent endless hours on the phone and email. I have waited at my house for probably 8 hours in total for techs to come - 3 or 4 times now. I am told that once their tech comes out again, they will report to Fridgedaire and then Fridgedaire will send out their own tech.

My wife and I are in our 70s so we have to be very careful around the stove when it is being used. My wife has burnt herself several times on the oven. There are no children who could get burnt by touching the stove when the cleaning unit or the oven is being used.

We also bought a Frigidare dish washer about the same time. The first week I had the machine the indicator lights were not bright enough to read. A repairman came to look at the machine and told us that was the way they were and there was nothing that he could do to correct the problem. Now the dishes won't dry in the dishwasher. Yes, I will never again by a Frigidare product.

My wife getting burnt on the stove.

Before I started having all these nightmares with the kitchen appliances, I went & purchase a front end loading and stackable frigidaire washer & dryer. After 2 YEARS the washer was rendered unfixable. The part to replace the drum (which the repairman said happens ALL the time with these) cost more than a new washer. So, I went and bought a new washer about 5 months ago.

Last night the Dryer STOPPED WORKING, will not heat up. Again, after research, this is a very common problem. These are not quality products at all. I've never had a major appliance, or multiple appiance fail after 4-7 years.....Never will I buy Frigidaire again!

New stove replacement cost $2300, new microwave replacement $400, new washer replacement $900, cost to repair dishwasher x 2 $200, have not fixed the fridge yet, not worth it, cost to replace dryer if it can't be fixed $600.

We contacted Frigidaire since the fridge is only 36 months old and the compressor is covered under the manufacturer's warranty. Frigidaire informed us that they use 2 companies in our Northern Virginia area and gave us their contact info. We called the first company on Wednesday 6/11 and scheduled an appointment for Thursday 6/12. The technician failed to show for the appt - we called to confirm with the office and were told the tech. was on the way and apparently the tech called while we were on the phone and got our roll over voice mail and concluded that we weren't home so he didnt show.

We called Frigidaire on Friday 6/13 to complain about the fact that we were now on day 6 without a fridge and we were told by Marie that Frigidaire would overnight us a new compressor and filter dryer which we would receive on Monday 6/16 and that upon receipt we should call and set up a new appt with one of their 2 repair companies.

We received the products on Monday and called the other company (not the one that broke the appt) and were told, very rudely, that it would be next week before they could get someone out to install our compressor. Unfortunately, we were forced to place a call back to the first warranty repair company and scheduled an appt for Thurs 6/19 btwn 9am and noon. When we scheduled this appt. we were very clear that it was to install the compressor. We called them on Wed 6/18 to confirm the installation appt and called again Thurs morning to confirm. Not taking any chances....day 12 without a fridge/freezer.

The tech showed up (an hour past the time window given) and told us he was not qualified to install a compressor. At this point, we called the service company immediately and were told they would try to get a tech that could install it to our house later in the day.

At this point, we placed another desperate call to Frigidaire and spoke with Britney in the corporate office. We were met with a lot of it's unfortunate and not much we can do which at this point is only adding fuel to the fire. I explained to Britney that we have 3 small children that need milk and medications that must be refrigerated to which she responded I have 4 children. Not sure why she thinks that's even relevant....obnoxious and rude I'm thinking. She may have 4 but she's also got a working fridge.

Anyhow, the repair company finally got back to us around 3:30pm Thurs and said they would in fact have a tech at our house to install the compressor that evening between 6 and 9. You can probably guess where this is going.....at 7:30pm the phone rings and the company tells us the technician won't be able to make it after all. Tomorrow will be day 13....still no fridge.

Our expenses to date include $1200.00 for the appliance, $298.00 repair for start assembly, at least $500.00 in frozen/refrigerated food that spoiled and $30.00+ in bags of ice to keep necessities cold in coolers. This total doesn't even touch on lost work time for phone and broken appointments.

tHIS OVEN WAS JUST 3 YEARS OLD.THIS OVEN COST 800.00 BUCKS

On 7/3/2007 I had to call again because now the gap was so big that the oven light would stay on. The second repair call they changed the springs on the door. This worked until April 2008. On 5/29/08 I called Brandsmart again and scheduled a service call on the same problem (I now have to tie the door to the back of the range to keep it close while using conv oven) and keep the door in lock while not in use to turn the oven light off. I also called Frigidaire/Electrolux to see if there were any recalls on my appliance. The lady at Frigidaire hardly spoke English, did not respond to my question and told me that since I had not purchased the Frigidaire extended warranty I had to go through Brandsmart extended warranty.

I asked for a supervisor, she kept me on hold for 30 mins, I finally hung up and no one called me back. Additionally, the 2 front elements do not change temperature as it should. If I am using temp 7 (not even high) and change to simmer the burner stays red hot. Today, 6/4/08, the service man from Brandsmart came and asked if I have children who hang on the oven door (trying to put blame on me)and again said that the burners were normal without doing any type of trouble shooting.

Needless to say at this time I was quite upset and asked him to send me someone who knew what they were doing. He got loud and said he could order the part but if it was not defective I would be charged for it. I told him to leave and to send someone else. I called Brandsmart and they had Daisy Vega supervisor over repair service calls call me back. She said since the unit was over 3 years old she could not replace it, but she would order the switches for the burners and the springs for the door. Another 10 days of wait (approximately). I told her I was not satisfied with this since this is obviously a defective unit, what will happen when the extended warranty expires? She said I would have to go to Frigidaire. I told her I had already called Frigidaire and they referred me back to Brandsmart. She stated this was all she could do.

I again called Frigidaire spoke to Jason in the Philippines who said he couldn't help me since I had Brandsmart Extended warranty, I need to go through Brandsmart. What is a consumer to do!? I will definitely not buy another Frigidaire product and will not recommend it to anyone. I feel this unit should be replaced with a new one.

I paid $798.88 for the range, plus $78.88 for the extended warranty $39.88 delivery and $64.23 in taxes. Total bill $981.87. Loss of time on the phone and waiting for tech to repair unit. Energy (electricity) lost because the oven was losing heat with door ajar. Pans went bad because of heating element too high.

Advised Store as of MONDAY 6/2/08, I will buy new frig somewhere else. take old one put in back of my truck, with signs, BUY LEMONS FROM NAT. HOME &FRIGIDAIRE.

Restuarant a total loss, approximately $60,000 dollars in damages, no insurance

The smoke odor was so bad, I had to call my insurance company in to remove the smell. The smoke removal company tells me that it is going to be a 4 day process (this means I have to take time off of work). My kids and I suffered from smoke inhalation and felt ill for 2 days. There was a possibility of my house burning down had a flame sparked.

My electric bill has been unusually high. Being awakened around 3:00 AM leaves me stressed and tired throughout the day. This affects my health and well being.

My kids suffer from mold allergies. The part costs $113.00 dollars and I don't even know how much it will cost to have someone replace it. Maytag had a recall in Canada two years ago for the same problem and replaced all the parts for free. I think Frigidaire should also be responsible for replacing this part and making the replacement less prone to hidden mold. I had no idea that the crease was so deep. I threw out two towels of mold and I have no choice but to continue using a moldy washer. The cost of the washer and dryer are $1300.00 and because I didn't find it sooner it's not covered under warranty.

The representative told me the sounds were normal and that I should take a sleep aid. I am outraged by the callous disregard the company has for its inferior products. I cannot get a straight answer about my request to return the refrigerator product, as it was sold under deceptive practices. The dishwasher has a delayed setting on it; however, one must RUN hot water prior to using the dishwasher in order for the dishes to be reasonably cleaned. I need help. I have spent over $3,500 for products that are clearly inferior, and there seems to be no recourse.



This was a huge inconvienence to me. Not to mention the cost to repairs and the chance of a house fire.

On Oct. 27 we noticed our 1-year plus Frigidaire freezer was defrosting. Had to throw out a lot of ruined food and cook all the meat. Costal refrigeration came Monday, Oct. 29. The fan was not working, and he replaced the part which cost me $163.00. He said that if the refrigerator did not work after a few hours, my problem was with the sealed system and told me it should be covered under warranty. I called Frigidaire/Electrolux on Oct. 30, and they gave me a list of 4 warranty repair shops. I called Metro Factory service (on the list) and they could not come until November 5. They came 11/5 and told me I have no warranty and wanted $300 up front to cut into the sealed system. Since I did not have the warranty with me, I told him to leave and would consider buying a new refrigerator.

That night I read the warranty, and it clearly states the sealed system is covered under the 2nd-5th year, all parts and labor. I called Metro the next day; they would return to repair but wanted $128.95 up front for the service call (which should have been covered). I called back Frigidaire and spoke to Barb who set me up with another company called General Keystone for Nov. 7. It was the sealed system, that he will try to fix it, but from his experience Frigidaire was having problems with these, and he may have to deem the unit unrepairable and we should get a new one. It seemed to be fixed, but by Nov. 9 was defrosting again.

I called General Keystone, and they said the unit was unrepairable--to call Frigidaire. I did, and Brandon said it needed to be re-diagnosed; if unrepairable they'd offer 25% on a new unit. On Nov. 13 the repairman came and was told by Frigidaire to cut into the sealed system again, and then was told to order new parts for a re-build. Frigidaire is waiting for the repair dept. report and say it will take up to 72 hours to decide. I should get an answer Monday, 11/19/07.

I PUT IN A CLAIM WITH THE FEDERAL TRADE COMMISSION ON THIS COMPANY. THEY WILL START A CLASS ACTION ON THEM IF THEY SEE A PATTERN! I WILL FORWARD ALL COMPLAINTS TO THEM.

Well, that was Sept 16, 2007. It has started making the same sound 2 weeks ago and NOT cooling, so I called the 800 # again and have to go with the same A1-Repair that Frigidaire allows. Still no one came out to look at the refrigerator; they just order another condenser. Am waiting to hear from a TECH to see when I will have a refrigerator AGAIN. It is now NOV 5th, and I get the same story when I call: a tech will call you!

Economic damage is up to $300 for repair with high probability that all the other burners are of equally poor quality.

I would not recommend these products.

We have always had problems with it keeping the right temperature. Two months ago the control touch pad went out and the repairman replaced the panel and the touch pad. This took 4 trips to get it right.

Yesterday, Thanksgiving Day, we put our turkey in the oven and set the temp at 325 degrees. 45 minutes into the cooking, the control panel showed signs of moisture in it and it started flashing F1. My wife hit cancel and then reset the oven to cook the turkey at 325 degrees. We watched for a few minutes and I noted the temp went up to over 900 degrees which is what it dones when it goes into the cleaning mode.