
Express Flooring Reviews
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About Express Flooring
Express Flooring provides various flooring products and services to residential and commercial customers in Arizona, Texas, New Mexico and Nevada. It offers free in-home design consultations, during which a company representative will show you a wide variety of flooring samples, take room measurements and provide you with a cost estimate. Financing is available through credit partners. Headquartered in Phoenix, Arizona, Express Flooring has been in business since 2004.
- Lifetime installation warranty included on all products
- 0% interest financing plans available
- Fast installations
- Requires an in-home consultation for pricing
- Only available in four states
Express Flooring Reviews
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Reviewed July 23, 2025
Everyone was so polite and courteous to me. I really appreciate the patience and the time. The representative that came out took the time to explain everything to me, took his time looked at the floor, made sure the floor was what it needed to be. He let me know if there were any problems they would do their best to get it fixed so the job can be done well. I am very pleased.
Reviewed July 23, 2025
The work was done by two very professional fellows that listened to my concerns and made very helpful suggestions. I am extremely pleased with the look of my new flooring. My whole experience started with the salesman, Cory **. He is very patient and pleasant to deal with and that started things off on a good note.
Reviewed July 23, 2025
Very respectful and professional. The only thing I would suggest is they use maybe heavier plastic to cover everything and also we have a two story home and did not know that the dust would go to the second floor. I had to hire a cleaning company because dust was everywhere. I am still finding dust in cabinets
Reviewed July 23, 2025
From the design process to the installation everyone was friendly and the process was seamless. The installers were professional and friendly. I have a complex schedule and the team worked to make sure my family and I were accommodated. I was happy from start to finish. I would recommend Express Flooring for any job big or small.
Reviewed July 22, 2025
Good job. Happy with our floor. We are so happy. Would recommend them to anyone. Floor looks amazing. Hard workers. Would want them to come back and finish our other three rooms. When we are ready we will call. We give them the highest ratings. Five stars five stars five stars.
Reviewed July 21, 2025
Adrian and Jeremy did a fine job replacing the worn and stained carpet in the bedroom. They worked together well and were professional. Though it was a hot day, they had a sense of humor and remained cheerful. All of the trash was taken away and the furniture was replaced carefully and accurately. I am very pleased with the experience and love the floor.
Reviewed July 21, 2025
Express Flooring was great to work with. The responded quickly and professionally with their estimate and scheduled installation. The installers contacted us prior to arrival, they worked well with moving all our furniture and prepped the existing concrete floor after demo of our existing flooring. The second day they worked hard to get all our rooms completed with our new beautiful flooring. Thanks Express Flooring for a great job.
Reviewed July 21, 2025
Rafael and Oscar did an awesome job on my dining room and kitchen floor. I've had a couple of my friends tell me that they want to have flooring done after seeing pictures of the floor and use Express Flooring. I'll use them again when I'm ready for more flooring. Again thanks.
Reviewed July 18, 2025
The installers make the company. When you have bad installers it reflects on the company. I had Express Flooring about 10 years ago and I swear I’d never use them again because of the installers, I took my chances they’ve changed a lot of things and they’re great company with great installers that know what they’re doing, very friendly, very professional.
Reviewed July 18, 2025
We are 2nd time customers and highly recommend Remy for your installation. The company was fast in responding, scheduling and setting up install date. The representative clearly explained the type of product I was ordering. The product is very well made. Our home looks brand new. Very pleased once again.
Reviewed July 17, 2025
This is the third time I have used express flooring and I am as pleased as ever. From sales to install. They are tops. Ivan and Kevin did a wonderful job on my install and in record time. They also moved my furniture and took pictures beforehand so they got it back in the perfect spot. I can't say enough about the quality of this company. I can tell you that each time I have called they respond that day a visit. And they usually can do the install within days. They are the best.
Reviewed July 17, 2025
Jean ** was really a nice, friendly, honest gentleman and gave us an honest low price. The installation was very fast and professional. I have already recommended Express Flooring to my friend and relatives and will continue to promote them because not many companies are as good as they advertise they are. Thanks!
Reviewed July 16, 2025
Express made our flooring project simple. Their salesman Chandler explained all our options. He brought samples for us to pick from. Then he’s explained the whole project. The installers were great. George and his helper moved all the furniture for the install and after. There were some problems during the installation. George explained each one and gave us several options for each. George and his helper did a good clean up after the install. I highly recommend Express Flooring to everyone needing flooring.
Reviewed July 16, 2025
This was the worst experience in flooring. The salesman did not did not know what he was selling. The installers were the worst. Could not communicate, did not speak any English. Some planks were not glued all the way to wall, sounds hollow. Had to redo molding several times. Left nails sticking out & tried to putty over. Do not use Express.
Reviewed July 15, 2025
The man who did my carpet was a pleasant and hard worker. I was impressed by the fact that he was busy with his hands even while he took a phone call and wasted no time while doing the job. He was careful when moving the furniture and the heavyweight cabinet. Great job.
Reviewed July 13, 2025
All in all it was a wonderful experience. From beginning to end all went smooth. The young man who sold me the flooring was so knowledgeable and helpful. Then there was the installer. He was good but spoke no English. The customer service rep was also great. The whole experience was great.
Reviewed July 12, 2025
I had my entire house recarpeted. The price was great, the service excellent, and the team doing the installation took great care to lay the carpet and move and replace my furniture. There was no mess left behind. The installation was completed as agreed upon. Everything was done in a single day.
Reviewed July 10, 2025
The men they sent did a wonderful job on the flooring. Worked very hard at their job. The flooring is beautiful. I love it. They really know what they are doing, and if you have any questions they are happy to answer them. They worked very well together and was there working hard.
Reviewed July 10, 2025
Very happy with Express Flooring. They did everything they said they would! No surprises. Sales Department was He allowed us to pick what was best for us, affordable and we needed to get the job done fast! Carpet had been in house 20 years with 4 Cats and 2 dogs over the years. We switched over to laminate flooring! The Installation Crew was great. Hard working, worked long hours, we had to make sure the foundation was level. The Crew was Polite, always showed up on time, was great! The installation team was on time. They Did a very good job 😀! Hard workers! Polite 😊
Reviewed July 10, 2025
The installation people were excellent. The flooring in our living room is beautiful and professional. We have two more rooms to complete and will call Express Flooring for installation in the near future. I highly recommend this company for anyone who is looking for quality, professionalism at reasonable price. Within a few hours our living room transformed into a masterpiece.
Reviewed July 10, 2025
I recently had all the floors in the house done except the kitchen and bathroom and I am loving them. The team that came out was extremely professional and got the job done two days earlier than expected. The manager even came out to review the work and checked to make sure everything was up to my standards and theirs. They put in full shifts each day only took short lunch breaks. They did a fantastic job.
Reviewed July 9, 2025
10/10. Cannot believe how easy and fast new LVP was to get from Express Flooring. From CJ our sales rep to Ezekiel's install team. We got the entire ground level flooring replaced in a couple days. Already planning on getting our basement done as well. Cannot recommend Express Flooring enough.
Reviewed July 9, 2025
I cleared both rooms of small stuff to make it easier on my install team. They arrived and showed me the flooring they were going to install. When I agreed -/ boom they got to work!! They started removing my two bedrooms' furniture so effortlessly. I was amazed at the way they did this. They started with my master bedroom and in no time, the old carpet and padding was out in my front yard. They both worked together in a wonderful way. I could tell that they had a system and in no time -/ they had my newly chosen strips of beautiful looking wood to me hahaha- down on my master bedroom floor. Then they placed my furniture so carefully back into my room. Amazing I said, as I watched. They took mini breaks and continued with the second bedroom. They repeated these steps .
I could not believe how fast they could finish two bedrooms in just a couple of hours. I went in and checked my two bedrooms and I was amazed at how beautiful the floors looked!! It opened up the whole house with clean, brand new beautiful floors!! My dreams had come true!! It’s really true- this is what I call Express Flooring!! You got to see it for yourself!! They cleaned up all the old carpet and padding. They left my front yard immaculate!! 😊😊😎😎 I highly recommend this company!! Thank you very much!! Louise G.
Reviewed July 9, 2025
Express Flooring was AMAZING. They came out, gave us a great deal, and the installation team had the entire house done in one weekend! The installation team not only had it done in a weekend, but put our bed back together Saturday night so we could sleep in our own bed. Thank you, gentlemen for an A+ in customer service.
Reviewed July 9, 2025
This company is extremely professional. From the initial inquiry to meeting with my sales representative to demolition and installation, all went off without a hitch. The installation team was FANTASTIC, clean, professional and paid close attention to every detail. I am very satisfied with the entire process and I appreciate the interest-free financing for 1 year! Thank you, Express Flooring for an excellent experience. :-)
Reviewed July 9, 2025
The installers arrived on time and worked long days. We moved out for the week but I popped in from time to time and each time they took a minute to explain what had been done and what the next step would be. Their workmanship was excellent and we love the floors. They were also easy to speak with and wanted to please us. They asked me to call them back if there was anything that needed adjustment after they left and I did. The refrigerator was off center and a couple of doors needed adjustment but they came back and took care of everything to my liking. Customer service and installation were excellent!
Reviewed July 8, 2025
I finally decided to re-do my floors (carpet was a disaster!). Express Flooring came up with a plan, had a product I liked, and we set up a time for the project to get done. The crew that came to do the project was phenomenal! Those guys worked hard! And did a beautiful job as well. Not only were they careful with moving my furniture around, but put it all back at the end, cleaned up very well, and gave me advice on caring for the new floor. I am not only impressed with the work done, but I'm over the moon with my new floors!
Reviewed July 7, 2025
On April 9, 2025 I had 4 1/2 rooms of flooring installed. I have the luxurious vinyl plank flooring. The team that installed my flooring was great. They did an excellent job and much to my surprise was done in one day. They were courteous and took special care of my furniture that they moved. I love my flooring and I would recommend Express Flooring to anyone who wants to have new flooring installed.
Reviewed July 7, 2025
From the salesman, to the team that did the carpet installation; very efficient and professional. I was really surprised that just 2 people could perform so well in the process of the carpet installation. Communication is key for any project, to the owner, and then the team players with each other. Seamless.
Reviewed July 5, 2025
Perfect install. Respectful, knowledgeable and definitely knew what they were doing!! Ready to schedule another for the remainder of the house!! From initial contact until job was completed, All was perfect. Moving all the furniture was part of the deal!! This made it even more a perfect transaction!! They also offer zero percent financing!!
Reviewed July 3, 2025
Express Flooring replaced the worn carpeting in the three bedrooms with hardwood flooring after Memorial Day. We moved 95% of the furniture from the rooms but the two installers gladly removed the remaining furniture. We had been told that it may take 4 days to remove the old carpeting and install the new flooring but the installers worked hard and were able to do the work in TWO days! The installers worked very diligently for those two days and cleaned up after themselves. We are very pleased with the installation and the new flooring.
Reviewed June 30, 2025
They did a great job on the installation and their price was competitive. The sales person told us they would by with a receipt for the work and someone from the company would also inspect the job. Neither of those happened. They also promised us a cruise if we gave them our business. That was in May 2025. It's early July and so far nothing but empty words and dodging our calls, text, and emails.
Reviewed May 16, 2025
I live in Avondale Arizona, I was shooing to install my carpet and this manager came to my house offering me that if I install the carpet with them, I have a lifetime care of pet stain or path duty. When I call the company, they told me is not a such thing. I trusted him. I could go for another company that was cheaper.
Reviewed April 2, 2025
Our techs that installed our carpets were fantastic. Very careful and professional. They were fast and cleaned absolutely everything. I highly recommend Express Flooring! They were honest and provided a lot of different options and were not afraid to speak up and give options. If you are doing your floors, ask for Ryan he was very knowledgeable and gave a lot of options.
Reviewed April 1, 2025
They got great Customer Service. Everyone who we interacted with were very friendly, well mannered, professional and hardworking. Our technician was Wilson. He went above and beyond the call of duty. He changed all our flooring for the entire home. He worked alone but got the job done in 2 days. He did such a great job. We are very happy with the outcome. Thank you Express Flooring for all you do to help our community.
Reviewed March 31, 2025
It was a surprisingly simple process. The fact that they moved the furniture for free was the best thing for us and we probably would have put it off if not for that. The quality of the carpet is great and the speed of service was outstanding. The financing was simple and great. Very happy.
Reviewed March 28, 2025
Flawless job, very polite, very clean, very fast! Other staff from sales to installers very professional. The referral program is awesome. Definitely would use them again. My son also used them last year for an installation of tile and everything went well. We did have a hiccup there, but they fixed it leaving us 100% satisfied. Like I said we would definitely use them again.
Reviewed March 28, 2025
Had a great experience with Express Flooring. First, they were very flexible with our schedule and our situation and customer service was very supportive and helpful. Next, the installation was fast and the installers did a really great job with great attention to detail. I was surprised how quickly they got everything done. We had pretty much our entire 2-story house done except for kitchen and bathrooms and they were done in only 3 days. We have been so happy with the results.
Reviewed March 24, 2025
The first installer disappeared after a few days, leaving a disaster. It took ten calls over five days to customer service to get help. Once Express gets your money they don’t care about the customer or the job.
Reviewed March 20, 2025
I had the best experience ever! The crew was fabulous! The work was done early and they respectful of all my wishes and concerns. Thank you for my new flooring - The home feels just wonderful and is so much healthier without that 20 yr old carpeting and pad!!! Thank you!
Reviewed March 20, 2025
We have had our new vinyl plank wood flooring for a week now and we love it. The installers did an excellent job! They were nice to work with and got the living room, dining room and hallway done in 1.5 days. We had our consultation on a Monday morning, and by noon on Wednesday the project was done. I would recommend Express Flooring!
Reviewed March 19, 2025
All personnel involved, from the initial visit and consultation, to the completion of the project, were very courteous and professional. Any and all questions or concerns I had were immediately addressed. The quality of materials and workmanship met my standards. I highly recommend Express Flooring and their team of professionals.
Reviewed March 19, 2025
From beginning to end between the customer rep to the installers Express Flooring personnel were professional and communicated very clearly the process and what each next stage was. Just as important they were able to offer a flooring solution within the bounds of our financial budget. Floor turned out just as imagined, beautiful. We will be using them again in the near future when we change out some carpet. While we live in Tucson I have recommended EF to my father in Las Vegas who is looking to change some of his flooring.
Reviewed March 18, 2025
The installation crew arrived and promptly got busy in a very organized manner. The carpet was gone quickly and the prep work was well orchestrated. Most of the work was done before day #1 ended and was finished by mid-day of the 2nd day. Everyone associated with the installation project was courteous, attentive to the project, and we were very pleased with how it turned out. In this day-and-age it seemed to me to be one of the most painless and pleasant service experiences we've we've had in a long time.
Reviewed March 18, 2025
I only have good things to say. The work was done promptly. Professionally. Excellent workers. They did an amazing job. Very hard working men. **** 👌I will definitely recommend this company!!! What more can I say, I was very happy I chose this company, all work was done according to my schedule!! Amazing.
Reviewed March 16, 2025
Had my library carpeted by Express Flooring. From Bob the salesman to the installers this was a very good experience. I was pleased at how fast the entire process was, and the professionalism of everyone involved. I plan on using Express Flooring for the remainder of carpet replacement, and would recommend them to anyone interested in flooring.
Reviewed March 14, 2025
Vinyl Tile was installed in our master bathroom, closet and laundry room. The quality of workmanship is excellent, installers were Manuel and Juan. In-home sales process was simple; same day quote, measuring and samples, etc. Neil was the salesperson. We are very happy Express Flooring and would use them again.
Reviewed March 14, 2025
BEWARE!!! THIS COMPANY IS A SCAM!!!! They will take your money and everything will seem great but they will ghost you as soon as something goes wrong! And something will go wrong!!! Their materials and installation seem affordable and look nice for the first couple months but the "extremely durable" LVP floors start to warp and look like they will pop up at any moment. I paid $21,000 for my whole home to be completed and I'm not even done paying them off and I am fuming!!!! The man that handles the claims (Jimmy **) is extremely incompetent and told us twice he filed a claim for us and when I talk to the woman that answers the phone she has no record of it!!
We had a whole conversation with him and he thought we were a totally different customer and just seemed so confused and kept saying he was the only one that handles claims and so we were patient for the first 4 month, but this has been going on since September and it is now March and there has been ZERO progress!!!! We all work hard for the money we have so l'm begging you don't waste your hard earned money on this "company"!! I feel so cheated!!!! I'm sure some bot or someone that doesn't even work for the company will respond to this saying "I'm so sorry you had this experience." Don't waste your time!!! Nothing you can say at this point will make me ever recommend this company! I will shout from the roof tops for consumers to run as far away as possible!!!! Express flooring should be embarrassed and ashamed of themselves for stealing money from so many consumers!!!!
Reviewed March 11, 2025
I had a great experience with Express Flooring! The sales consultant Phil was knowledgeable and helpful. Installer Aaron and his team did an amazing job! I would definitely recommend them. They were friendly, professional, and completed the work sooner than anticipated. My new flooring is beautiful and looks great in my home.
Reviewed March 10, 2025
Workers were on time and did a very good job! The carpet had to be returned once. It was too thin. They got a thicker one for me. All good for now. They did a good job on my carpet and VINYL floor in kitchen. The only complaint was the price was a little high. I should get a thousand off my bill. Home Depot had a way better price. Other than that, the work was done right and in a timely way. Materials now were all good. I should get a 1,000 reduction on my 5,830 dollar bill. It was way too high for just one family room and VINYL for small kitchen. I would like to talk to somebody from finance about that. My salesmen charged way too much. That is all to say about the job. Great work guys! Take care. Ronald.
Reviewed March 7, 2025
One of the best experiences I’ve had working with installation. I could not have asked for a better crew to install my flooring. They were professional, precise and knowledgeable. I didn’t have to worry whether the job was going to be right. I went outside and let them do what they do. I am so happy with my floors. They are beautiful.
Reviewed March 5, 2025
I couldn't be happier with my new floors, thanks to Hector and his incredible crew! From start to finish, they were professional, punctual, and dedicated to delivering top-notch results. Every day, they arrived with a smile, ready to work, and even went the extra mile to accommodate my schedule—including coming in on a Sunday! Their attention to detail and craftsmanship truly exceeded my expectations. Not only do my new floors look absolutely stunning, but they also left everything spotless. I highly recommend Hector and his team to anyone looking for quality flooring installation!
Reviewed Feb. 28, 2025
The guy who initially came out for the presentation was personable but never returned my call after. And he was supposed to be our point of contact. So, I ended up talking to Nathan and he did everything for us.
Installation was somewhat quick and went smoothly, although it stalled when it snowed here. The luxury vinyl floor looks nice. We bought some flooring before from Sam’s and it basically was the same, though Express Flooring was saying that it was different. But to me, it’s the same.
Reviewed Feb. 28, 2025
Express Flooring worked on our laminate floor. They gave a good quote and we were very happy with it. Oscar is a great installer and so is his helper. They were very polite, kept us informed as to what they were doing, and when they did find a little issue, they addressed it.
I was surprised they did it as fast as they did. I was expecting it to take a few days but they did it in one day. We were very impressed. They got there at around 10 o'clock and they stayed till 6 o'clock to finish the job. We were very happy that we only had to have one day off. They put everything back in place and they asked to make sure that everything was correct and it was what we wanted. They didn't just put it wherever. Everything was cleaned up and nothing was left after. It was a very good experience.
Reviewed Feb. 27, 2025
Initially, we had a quote from a different company but we would have had to have done a lot of the work or used multiple vendors to get the job done. Express Flooring said they could do it all and the price was within our expectations, so that was cool for us because we wanted a one-stop shop. The installation team was amazing. They worked hard, kept areas for us to live in while they were doing the job, and were dedicated. It took them six days to finish and they did a great job. We really appreciated them, and we love the result.
Reviewed Feb. 27, 2025
I was very happy with Express Flooring. They offered me a very good deal, and they had some good stuff. Installation took about three days because they had to move all the furniture and tore up the carpeting, and every time they finished, they cleaned it all up, so they did a good job.
Reviewed Feb. 27, 2025
Express Flooring did a beautiful job, and at $17,000, it was pretty reasonable. They did it initially for three days, but they ran out of product. They came back on the fourth day and completed the job, so it took four days.
My only issue was the dust that they left behind. They had to demolish the tiles and so, there was heavy dust. Even though they put plastic over the doors and the cabinets, the dust still got in real bad. If they had some vacuum as they were doing the demolition, maybe I wouldn’t have had so much dust. I’m still cleaning it up. Also, when the consultant came to my home, he said that the floors were scratch-resistant. But the installers said that it wasn’t and I should be careful about moving the furniture around.
Reviewed Feb. 27, 2025
I had laminated flooring installed by Express in the living room, dining area, family room, two hallways, part of two bathrooms and a bedroom. I considered other companies, but I didn’t let other companies to come in because their warranty wasn’t satisfactory. They had a one-year warranty, and my daughter-in-law went through that before, after her floor started having issues, she had to get it redone.
The installation was started on Monday and Tuesday and finished in about two and a half days. The only challenge was that they didn’t speak English well. I wasn't satisfied with the cleanliness. I had dust all over the place, still got dust. But they did a good job with the installation. There’s one spot I'm concerned about. I had them note that for the future. I don't think it's going to be a problem, that's not a major problem.
I actually recommended them to a couple of my friends. One was supposed to call and I told him to mention my name. He said they were doing a whole bunch of work to the house. So he was just getting different numbers, and I said for him to call Express because it wasn't that expensive.
Reviewed Feb. 27, 2025
The sales representative from Express Flooring shot me a price, but I said, “No, thank you. It’s too much.” He told me to hold on and brought me a sample of what they have. I shot him a price and he went for it. I was getting it for a friend of mine who lives in Rio Rancho. So that's the reason why I picked them because they are all in Rio Rancho.
The guy that was doing the installation did really good. Even though he was practically almost by himself, he did the living room and the hallways.
Reviewed Feb. 25, 2025
Had my flooring done about 2 weeks ago. Carpets in 3 bedrooms and luxury vinyl planks in the rest of the house. The staff was amazing from sales through the installation. The installers explained everything in detail. Would recommend Express Flooring. Like I said can only review the staff not the product yet since it's brand new. But my floors look amazing.
Reviewed Feb. 22, 2025
Beware of Express Flooring! We had a leak from the roof of our 1400 sq ft townhouse which is a rental property. As a result, we had to replace all the flooring, baseboards & walls and ceilings had to be repaired and repainted. September 2024 we interviewed several contractors for the flooring job. We went with Express Flooring based largely on their 50 year warranty. Our salesman went to great length explaining this incredible warranty that covered all damage including scratches and water damage 100% covered. All we would have to do is call customer service and they would take care of you. We do have in writing that there is a 50 year warranty on the flooring and the job was over $13,000. Ultimately this is who we went with.
Flooring and baseboards were completed in a timely manner and we did notice after the guys left there were a few scratches, but we were not too concerned as we had a 50 year warranty and wanted to wait until our tenant was out. When our tenant moved out in January we decided to put our property on the market & while doing a thorough inspection we found that the bathrooms had not been completed around the tub & the shower in 2 bathrooms. We also noticed some additional scratches that could have been from our tenant moving furniture. We immediately called Express Flooring in January 2025.
Once we made the initial call it took them a week to come to the property. When the guy came to the property he said the bathrooms were unfinished and that some of the scratches may be superficial and asked that we clean first which we were happy to do. He said it had to go through Express Flooring and he would submit his report first thing Monday morning as this was the previous Friday.
Express Flooring NEVER called us back. My husband and I called multiple times always having to go through customer service and them telling us that it’s been turned over to the install team that will do the job and it’s up to them to call us. We waited on hold up to 30 minutes at a time to talk to customer service to be told the same exact thing over and over.
After 20 days of calling, waiting on hold, being told the same exact thing we finally called on 2/12 and told the customer service person that we were done and this was being turned over to the Better Business Bureau, Registrar of Contractors, I was going to start writing bad reviews and even contact local media. The last 2 days customer service even promised a call from manager. That call never came, but we did receive an email from the ** on 2/12 the 20th day. **, IC/ Service Manager PHX, Express Home Services, LLC. P: ** a: 4110 W. Washington Street, Suite 100, Phoenix, AZ 85009
** stated in her email there was severe wear and tear and they were not responsible for any of the scratches and the bathroom clearly went through a remodel and finishing them was not their responsibility. Let me be clear there was no remodel to the bathrooms and the only contractors in the bathroom was their contractor who did the flooring and the baseboards & the painter. We admit our tenant may have scratch some of the flooring while moving furniture, but again we were not concerned because we have a 50 year warranty and this was discussed thoroughly in the consultation when we were interviewing companies for the flooring job.
In **’s email she offered “as a courtesy” they would do the job with no warranty for $1344.91. We have moved forward and found our own contractor for far less than their courtesy offer. We should have never had to pay one penny out-of-pocket for anything after what we were promised. Our townhouse has been put on hold for 20 days to be told we had to pay for what was promised to us as a 50 year warranty. We are literally in shock and can’t believe how inconsiderate and unprofessional Express Flooring has been in handling our situation. I found **’s manager online and sent him an email. To this day he has never responded. His name is Horacio **. ** According to what I found online he’s only been with the company 3 months. Buyer beware. Unfortunate for Express Flooring because we are starting a new project and had every intention of using Express Flooring, but we will absolutely never use Express Flooring again.
Reviewed Feb. 21, 2025
Fast, friendly service both during carpet selection and installation. Scheduling was great and carpet was installed in less than 48 hours. Thank you for making the process easy, friendly, and efficient. Love our new carpet. We can’t wait to use your services again in the near future for the rest of the house.
Reviewed Feb. 19, 2025
I don’t usually write reviews, but this company definitely deserves it. Top-notch service all around. Nate in the office was amazing to work with. Responded right away, came out to my house and even responded on weekends when I needed him for questions. Also Bonnie who handles installation crew was very helpful. Josh, the sales consultant was very knowledgeable and explained everything. And I cannot talk enough about the installation crew. Ivan and Javier were so diligent and so professional. Did the job right in record time. Left the house clean and the installation was amazing. I would recommend this company to anyone that wants to get Flooring done.
Reviewed Feb. 13, 2025
Installation took longer than anticipated because they only sent one guy to do it. There were two living rooms, and the landing and stairs. We thought there'd be at least two guys, but it was just a guy. One guy was doing the installation, and one person was just taking out the trash. So that would be my only concern. They did a great job, but the salesman made it sound like they'd be in and out in two hours, but it was a six-hour job. Other than that, the quality of the carpet is great so far.
Reviewed Feb. 13, 2025
They came in, they were efficient, and the price wasn't as bad as I thought it would be. Three guys did the installation, and they did it in a day. By the wall, there's about a 12-inch space where it wasn’t quite as tight and you could see the line, so they tried to seam the carpet and add another piece with their little roller thing. And it looks great until I run a vacuum over it and it opens back up. But they were good.
Reviewed Feb. 12, 2025
I had Express Flooring install carpeting in the bedroom areas and the dining room. They did very good work. They were reliable and timely. Two people came in and they completed the job in the same day. They were more expensive than I would have originally expected. But on balance, it was okay. So far, it seems to have been worth it.
Reviewed Feb. 12, 2025
I love my tiles, they look very nice. Express did a really good job. It was my husband who looked them up. The process was good and the workers worked late. Everything went very well. It was pretty easy, straightforward. I don't have any complaints. I'm happy with my purchase, with my decision.
Reviewed Feb. 10, 2025
Professional, timely, and quality workmanship. We love our new floors! The demo was completed on one day and dust was kept at a minimum. The installer, Christian, was awesome and his attention to detail and quality was very impressive. We were very happy with him. We would recommend Express Flooring to anyone. From the initial call to the sales representative, demo crew and installer the process was smooth. In only four days we had our new floor!
Reviewed Feb. 7, 2025
The vinyl plank looks great! The installers were the best! Very efficient, hard working, polite, friendly. They moved some very heavy furniture! They had to jackhammer tile out and leveled out the concrete subfloor. They removed several rooms of carpeting. The flooring looks like wood but is much more durable and easier to clean. I am very satisfied with the entire process. I also have a year of zero interest in which to pay for the work. The warranty on the product is for 50 years so I won't be needing to do this again!
Reviewed Feb. 2, 2025
I had the hardwood laminate floors put in. And I had it put in my mudroom, sunroom, kitchen, dining and living room, hallway, and bathroom. I considered other companies, but the cost and quality from Express Flooring is 80 percent better.
At the beginning of installation, it was rough. When the salesman came out, he told me that a team would be coming out to my house. The only thing I had to move was my knickknacks and they would be moving all of the furniture, the washer dryer, and other stuff. And so, I didn't have to worry. The team that came consisted of one man.
So, the first day, my daughter and I ended up helping move furniture. The second day, he brought out somebody else with him. Once he had two people there, it was great. So, the salesman promoted it bigger to me, but lesser to the company. They thought it was a one-man job when actually there was no way one man was gonna be able to do it. But once he got a second person there, it was really fast. They were very clean. They took away the old flooring, gave me a 50-year warranty. They did all the things that they were supposed to do.
The quality of work performed was exceptional and my new flooring is fantastic. They told me that as long as I keep it swept and don't let water sit on it for days, it will be maintained. It's only waterproof for like if you spill something and clean it up. And then to clean it, all I need is vinegar and water.
Best decision ever. When I bought my home, it had carpet in the dining room. Carpet down the hallway is okay, but carpet in the dining room does not work. It was not nice. It’s life changing when you have 11 kids in your house and there is high traffic no matter which door you come through. In the kids’ wing where the four bedrooms are and the bathroom is, there's not a scuff or mark on it. And I've had it for months now. It looks just like when they installed it.
My favorite is that it looks clean all the time. My robot vacuum can clean it while I'm sleeping. It's only been a few months, but it still looks good. I already recommended them to friends.
Reviewed Feb. 2, 2025
I had wood and carpet installed by Express. I was impressed with their marketing on Facebook. I gave them a call and I was pleased with what they offered. So, I didn't shop around. I dealt with other people before, but this was a good deal. So I went with them.
The installation was good and matched what they promised except for a small complication with the service representative for not putting down some boarding. But they fixed it. It was a good experience, good installers, and good service all around.
Reviewed Feb. 1, 2025
I was going to put in vinyl planking myself, but had Express Flooring put it in instead just because of the timeline. The installation was great. I like it. I appreciated everything they did for me.
Reviewed Feb. 1, 2025
I got my carpet installed right before Christmas from Express Flooring and I like it very much. The guys were great. The remnants laid in my yard for four days, but that's not an issue. I called, and they came right out and picked it up. The options were also pretty good. I'm trying to get my daughter to buy carpet. And if I have to do Paul’s house, I will do new flooring in it. I would recommend and have recommended them.
Reviewed Jan. 28, 2025
The salesman was very nice and explained to me that he could give me a good deal, and he did. The installers were very good and efficient, and very helpful as far as moving my furniture around and getting the job done. They were both very sweet. If I had any questions, they answered them. If I needed something done like helping me move or put back something in place, they were very kind to get it done. Anything I asked to save or not throw away, they did. They got the work done in a timely manner and very quickly. So, I was very pleased.
I was very, very excited about everything they did, and I love the floor. Even my puppies love it. I had a really dark floor and I have three little Maltese. Two of them hated that dark floor and couldn’t walk on it. They would walk backwards. They love this new floor. I would certainly, and have certainly, let all my family members and friends know that Express Flooring are the people to use.
Reviewed Jan. 28, 2025
It took them three hours to complete the flooring. It’s fine. It's been cleaned, mopped, used, dropped on, stomped on and appears to be holding up well. As a matter of fact, I'm hoping to call them back to do my den.
I had only one complaint. I had base boards that had been removed, but I couldn't find them. My house had a flood. So, the work on the floors is gorgeous, but I don't have any base boards. They aren't supposed to make them. I can't get mad at them about that. As a matter of fact, I have recommended them to quite a few other people.
Reviewed Jan. 28, 2025
I had laminate flooring put on the downstairs throughout and wood paneling upstairs. And the stairs itself was wood paneling. I’ve looked at other companies, but Express Flooring was the only one I got a quote from. The sales rep was very helpful and had quite a few samples that we’re able to choose from.
Installation day was a little trying ‘cause the wife was the one that stayed home for them, and I guess we didn’t exactly move everything out of the way like they needed it to be. So, there was some lag time with the wife having to move boxes and stuff still out of the way.
Express Flooring did an excellent job. We needed a specific area to be done first because our dad is in a wheelchair, and they accommodated it. They finished the whole bottom floor in a day and a half, which was superb. So, there was no excessive time that my father was put out of the house. I don’t have any issues from what I saw, walking around and looking through the house. They told me that I could clean and do whatever I needed to. There was nothing that they prohibited me from doing. Quality is excellent.
Reviewed Jan. 28, 2025
A gentleman came to the house and took measurements. We talked extensively about the options and the payment plans. He covered everything for us and was absolutely amazing. Express Flooring did the laminate flooring for three rooms and a hallway. It’s beautiful, and the best quality. We are planning on doing the rest of the house. I’ve already got the business card of the installers and I’d like to have them back as well.
Reviewed Jan. 28, 2025
The installers did a good job but could have done a better job of cleaning up the stuff they left behind in my garage that I don’t need. I don’t know why they left them. I would also need to call Express Flooring because one threshold is coming loose.
Reviewed Jan. 28, 2025
I had carpet that needed to be taken out for 20 years. I called Express, and they came out and did an estimate for me. I had the whole house done with luxury vinyl, including my bedroom, living room, bathrooms, hallways, and closets.
It didn’t take them long to install, I think two days. I think they came at 10:00 am and they left around 5:30 or 6:00 pm. They moved the furniture and everything. They were here when they said they were gonna be here and left when they said they were gonna leave. It went great. After they were finished installing, we did a walk-through, and they told me that if I saw anything that I didn’t like to let them know, and they would repair it, but I didn’t find anything because they did a great job. I love the floors. I would definitely recommend Express Flooring.
Reviewed Jan. 28, 2025
I needed the floor done because it was installed wrong seven years ago. It was a luxury interlocking vinyl flooring that I paid a fortune for and they put it in wrong. I haven’t been down to the house in five years and my property manager never said a word. So I walked into a mess and I knew the floor had to be changed. I was hemming and hawing, and didn’t know what it was going to cost. I was on the internet and Express Flooring popped up. I thought I might as well at least get a quote and see what the cost is.
An appointment was set and then Chris came over, showed me what they had, and came up with a price. And I thought the price was darn good compared to what I paid for seven years ago. He set it all up and the installers came out right before Christmas. They were there for four days, but most of the guys couldn’t speak English. The one gal that was with them was who I corresponded with.
But they did a really good job. We were there when the other floor was being installed seven years ago and the people did not do a whole lot of grinding on the concrete, which now I think back on it and I thought they didn’t even prep it right. This time, there was plenty of dust in the house, which was okay because it needed to be done right. Then they glued the floor down so it wouldn't move.
The floor looks really good. I love it. I was told it is warrantied for 50 years and so, I shouldn’t have to deal with flooring in that house again. The only thing I can say is the floor looks dull or dirty when the light shines on it. There’s no shine. But when I clean it, it’s not dirty. I guess I have to find the right product to put on it to make it better.
Reviewed Jan. 16, 2025
Flooring appears high quality. Door sweep garage entry torn in multiple areas after metal tool (crowbar?) placed to keep door open. Required trimming to smooth closure but continued some noise/drag. Face of wall clock cracked while refrigerator was moved. My mother's clock, in her memory, back on the wall. Please review what might be in pathway.
Reviewed Jan. 14, 2025
We couldn’t be happier with our experience with Express Flooring! From start to finish, the service was exceptional. Our Sales Rep, Ashley, was nothing short of fantastic. She arrived early, fully prepared, and provided us with valuable insights that made all the difference. As we were uncertain about which style to choose for our flooring, Ashley's expertise helped us narrow down the options, and she guided us toward the perfect decision. She was patient and understanding, especially with my wife’s indecision, and ultimately helped us find a solution that not only fit our vision but also came in at a competitive price that beat out other estimates we’d received.
When it came time for installation, the team, led by Gerardo, arrived early and were incredibly professional. They handled our furniture with care, covered the workspace to protect our home, and were respectful and considerate throughout the entire process. In just two days, they completed the job to perfection—our new floors look absolutely stunning! From Ashley’s outstanding customer service to Gerardo’s expert installation, we couldn’t have asked for a better experience. We highly recommend Express Flooring, and especially Ashley and Gerardo’s team, for anyone looking to upgrade their floors. You won’t be disappointed!
Reviewed Jan. 10, 2025
Had entire home done in wood vinyl flooring to replace carpet and tile flooring. Work took a little longer due to flooring was uneven and had to pour liquid cement in all the rooms and also had baseboards replaced as well. The entire project turned out great and the work done was exceptional high quality. The workers moved all the furniture and put it back again. They were amazing! I would highly recommend Express Flooring to have your floors done!
Reviewed Jan. 7, 2025
Luis was friendly and they did a supreme installation. We are very pleased with the results. We are now looking to have the rest of house done also. We will be using express floors. Thank all of the staff. Special shout out to Chase who made the sell. After talking with Chase he showed me all the financial plans that make it a possible to pay for it.
Reviewed Jan. 7, 2025
I got vinyl planks and carpet installed with Express Flooring, and the installation experience was very good. I'm happy with the work and it meets my expectations. The finished result is good; it’s just that the vinyl planks are cold, so I wish I had gotten carpet throughout my entire house. Overall, I would rate them a 5.
Reviewed Jan. 7, 2025
I did an online search and chose Express Flooring exactly because I wanted to get it done in a certain amount of time and the pricing was good. I considered a local tile company that had done the rest of our home, but their jobs were booked three months out, and were also more expensive.
Installation was fast. The guys were great. They came in, got their stuff done and kept me informed along the way. The floors that we had done were in the back of our house for two extra bedrooms, one is for an office, one is a guest bedroom. We've had the flooring for about eight weeks now and everything is good. They look nice.
Reviewed Dec. 28, 2024
They were very professional in the on-site quote and showing the different types of carpet. I liked that! The contractors that came out to my place were very professional and efficient. They did great work as well. This was an overall worthwhile experience. I will take into consideration this company if I decide to do some floor upgrade or carpet replacement.
Reviewed Dec. 25, 2024
This was a great experience from start to finish. We met with Juan to go over samples and he was wonderful to work with. A week later the construction crew arrived, Clay and John ready to start working to get our luxury vinyl flooring started after getting the old flooring and carpet removed. These guys are extremely hard workers, always on time and great to be around. Thank you Express Flooring we are extremely happy with this company.
Reviewed Dec. 18, 2024
We ordered flooring for our entire top floor from Express Flooring. The process was outstanding, the flooring was exceptional and the installers were very friendly and professional! I give them my highest rating! The quality of the materials was great. The installers were prompt and very easy to talk to. I would recommend Express Flooring to everyone! An awesome experience!
Reviewed Dec. 16, 2024
We are totally satisfied with both the sales and installation of the carpet. Both performed professionally and in our best interest. All our questions were answered to our satisfaction. The samples of carpets samples gave us a wide range of selections to chose from. The installers were professional and answered all our questions. They made sure we were satisfied with the finished job. Overall we rate Express Flooring a AAA.
Reviewed Dec. 15, 2024
We had a really tremendous conversation with the gentleman who came and showed us the floors from Express Flooring. He was very respectful. We asked him if he could wait outside so we could talk amongst ourselves, and he had no problem with that. We decided to go ahead and purchase the floors, and then their contracting team came and they worked on the floors for six days. The only thing that we had a problem with was that they didn't speak English, and it was very hard to converse with them because we weren't prepared. I didn't have a translator. I understand some Spanish, and I do speak some Spanish, but not enough to do for business dealings.
We didn't know when they were coming. We didn't know what time they would be done. We didn't know how they were going to work through the house. And so it was just very disconcerting. And then they did break a piece of our furniture and they didn't tell us. It was off of an antique desk. We were just told that we had to take and move everything off of all the surfaces and out, and so we rented a pod, got everything in there. But they told us that we could leave our furniture in the house. and the people who did the floors would move the furniture around and everything so they could get the floors done.
They did do that, and they did put it back. Just the only thing was that I was very concerned that they weren't gonna do the bathroom, because the first day, it was three gentlemen, and then the next day, it was one gentleman. And then the next following day, it was two. I just couldn't talk to them, because I tried talking to them. And they tried back. But there was definitely a language barrier. But they did a wonderful job. It looks fantastic. I'm very happy with the floors. I’d tell my friends that if they wanted to get their floors done, they should go through Express Flooring.
Reviewed Dec. 15, 2024
I was looking for flooring for a bedroom that would match what we have in the rest of the house and I saw something fairly close to it on the Express Flooring website. The gentleman came and showed us different possibilities. We've been dealing with Home Depot and we'd have to buy a whole case of boards to bring home to see if they were gonna fit in our room, how they would fit in our room. So, it was nice to have somebody who had samples. But none of them were what I exactly wanted. So, we went with Plan B and chose something. I wish we had chosen something with more shine. It's the way it was supposed to be. This is a matte finish and I would have preferred something shinier. But it was good all the way through.
The installers arrived, moved things out, and got to work. We had some concerns about dark spots on the floor after they left the next day. I called Express Flooring and somebody came out and cleaned them up and everything seems to be fine. The experience was what I expected and that was all positive. It was done quickly and efficiently. The price was in the neighborhood of what we wanted and everybody we came in contact with was cooperative to our needs.
Reviewed Dec. 15, 2024
Everybody was top-notch the whole way through, from scheduling, sales person came out, the samples he brought, and the installation. Everything was wonderful. The sales person had a tablet and then he had flooring samples as well. For the installation, they gave us a window when they would show up. Usually it's 10:00 to 2:00, and they showed up at 10:30. It was fabulous. We absolutely love the carpet. 100% use Express. It was pricey but it was worth it.
Reviewed Dec. 15, 2024
I purchased vinyl flooring from Express Flooring. The installation went well. Everything was fine. The flooring is really good.
Reviewed Dec. 14, 2024
The installer was friendly, personable, knowledgeable, and very quick with what he did. He knew we had carpet in other areas. He had a good sense that I already knew how to look after them. Seriously consider Express Flooring.
Reviewed Dec. 14, 2024
Great associate. Learned a lot from him. Very professional at his job. Enjoyed getting to meet him. So far I have enjoyed the conversation and the time I had with each team member that has been here to complete the job they were sent here to do. I believe it was a good choice I made picking your company.
Reviewed Dec. 14, 2024
Javier and the other gentlemen who came and did the repair did a great job but the customer service to get them here took several weeks of a number of phone calls, not happy with that, do away with call centers so the right hand will know what the left hand is doing
Reviewed Dec. 11, 2024
Fast, smooth, professional. The installers moved furniture with care. I was amazed on how fast and careful they were removing existing flooring. The installers were on time. They were dressed professional. Asked questions to make sure it was the way I wanted the furniture when they put it back. That was very nice.
Reviewed Dec. 11, 2024
We just signed up to have our house refloored. The representative Shane ** was very professional, he answered all our questions and quickly measured the house. We were able to schedule the installation when we wanted it,
Reviewed Dec. 7, 2024
Highly recommend. Fast and efficient service. Kind and professional from start to finish. Definitely consider them. My salesperson was Pauli O. and she was great! I didn't 2nd guess myself since I was very comfortable with her and her sales practice. Installers did not disappoint. On time and hard working.
Reviewed Dec. 6, 2024
They are very reasonable and did a great job. I love my new carpet. Feel better knowing work is guaranteed and the carpet I have is a 45 year warranty. Would recommend and will use them again in the future. I would not even waste my time with another company.
Reviewed Dec. 5, 2024
I highly recommend this company for flooring installation. Their team is professional, skilled, and committed to excellence. They provide quality materials, meticulous craftsmanship, and outstanding customer service. From start to finish, the process was seamless, and the results exceeded expectations. Trust them for reliable, beautiful, and lasting flooring solutions. Connect with them today.
Reviewed Dec. 4, 2024
Overall the finished installation of my new flooring was very good. The installers were very professional and knowledgeable about what they were doing. My wife and I are completely satisfied with our new flooring. I would definitely use Express Flooring on any future floor projects.
Reviewed Nov. 30, 2024
I’m very much pleased they came and did a very nice job. The crew had a good attitude. Father and son completed the job in one day. The sales woman who came out was very pleasant. Showed me quite a few samples. Was very understanding in what I was looking for.
Reviewed Nov. 20, 2024
Phillippe and his father worked really well together to put my flooring down. Each knew what they had to do to prepare the next step. They took all my furniture out of the living room and put it in my carport right behind my place. They both knew what they were doing. Getting ready took a little bit, but the kid was laying it and the dad was coming back and finishing the little boards and doing stuff and taking up all the old linoleum in my kitchen and my bathroom. They were good guys. They worked with me and let me clean before they laid stuff down, and I loved it. They let me do a lot of cleaning, but they were both busy while I was doing that. They'd pull stuff out and let me go to work.
The only thing is after the father lifted my old square tile flooring in the kitchen, his hands were black. He needed to wash his hands. My kitchen sink is right here. But when they put on the white, he went around on his knees and put in the white finishing board on the bottom, but I've already wiped those off. Other than that, they did really well. The installation was great.
I love the flooring. I look at it in awe. It's vinyl, but they called it luxury plank. I got big wide planks. The kid staggered it all and it looks gorgeous. Everybody that's coming to my condo is taking pictures. In fact, a neighbor got a sample little piece so he can try and put it in his place. I've got three bedrooms here, but they're packed full of my mother's stuff, which I'm cleaning out. I'm gonna have Express Flooring come back in and put the same flooring. They have the contract for what I got. I loved Express Flooring. The designer got me a super deal. It was almost like a contractor's price.
Reviewed Nov. 20, 2024
We had Frank come and give us an estimate. Price was right and I found the vinyl floor color I wanted. First man came out and told us he could not put vinyl over the ceramic tile because the floor was not totally level. So the next day they came out and removed the ceramic tile and put in our new vinyl. The 2 men were fantastic. Very hard workers and the floor looks awesome. Cathy and Rose answered all my questions when I called them. Everyone at Express are fantastic and my husband and I are very happy and would highly recommend them.
Reviewed Nov. 20, 2024
The installation of the wood-looking vinyl flooring from Express Flooring was great. They've taken up the old floor, repaired any area that wasn't at par, and they put down the new floor. The guys did an excellent job. The quality of the flooring is great as well.
Reviewed Nov. 20, 2024
Express Flooring did a good job. The floor's nice. Customer service was very nice. They came out and gave us an estimate. We did have another company come out, and they were very expensive. We got waterproof laminate all through the house, except for one bathroom and one room we had already done. As far as the installation, just one guy showed up the first two days. He really worked. That was Thursday and Friday. Then they worked Saturday and Sunday until it was done. The only thing was there wasn't a lot of communication. I tried to call the salesman, but he never returned any of my calls. So, we didn't know how many people were gonna show up. I had scheduled a cleaning company to come in and clean the walls, so, we were trying to be on a schedule.
Reviewed Nov. 20, 2024
I wasn't happy with Express Flooring. The floor looks good. It's just in my loft, there are a lot of spots that have glue and then there are other spots where the floors seem to be separating. The two bedrooms and the walk-in closets so far seem to be okay, but the loft that they did has some flaws in it where I see glue. Their guy tried to clean it up but he didn't get it up. I didn't call Express Flooring and complain because I was upset and I didn't wanna deal with it.
The reason I went with them was because of the price. It was good. I had several offers and Express Flooring's price was cheaper. The customer service was good, too. I probably should have called them when I started seeing the separating, but I was like, “I'm done. I'm not happy.” I wasn't happy with the glue, and then when I started seeing the separation, I was like, “Yeah, I won't use them again.” I was gonna have them do my carpet in my bedroom and in my walk-in closet, but when that happened, there's no way I'm calling them back out again. So, I went with another company to do my carpet in my bedroom and in my walk-in closet, and I'm very happy with the work that they did.
Reviewed Nov. 19, 2024
I would highly recommend Express Flooring. The salesman was very nice. He was very upfront. They were ready to do it the next day. But I put them off until the next week. The guys that installed were wonderful. They were productive, professional and gung ho. They hardly took a break. I love my vinyl plank.
Reviewed Nov. 19, 2024
I saw Express Flooring on TV and the quality of the flooring seems as good as any other that I've looked at. The customer service was right on it. The installation was excellent and the best part of the whole experience was probably the installation crew. I was impressed with them doing it right and making sure that they did a good job and not taking any shortcuts. Express Flooring just has one price instead of starting at a high price and then somebody calls me with a medium price, and then somebody calls me with a lowball price. Big differences in the pricing are a little irritating.
Reviewed Nov. 17, 2024
We had carpet installed in the living, dining room, the hallway, and two bedrooms by Express Flooring. The person who was selling my house had a connection with them and they were very reasonable. Two people came for installation. There was no furniture in the house, so it made it easy for them. They were done in one day. They did a great job. It looks really good compared to the old one. I have no problem recommending Express Flooring.
Reviewed Nov. 13, 2024
We liked the sales guy immediately. It was a whirlwind, but we were bound to get it done and Express Flooring made it possible to do that financially. We are on a fixed income and it's very difficult to do a big project like this. We did the living room, dining room, and hallway, and Mario, our installer, was fantastic. He removed the carpeting by himself. We had moved most of the furniture that we were able to move. He put little rug patches underneath the sofa and the tv stand, and he moved them to one side of the room, tore up the carpeting on the other side, prepared the floor, then moved them all back the other way. Mario moved along so efficiently. It was amazing that one person could do this. We visited with the salesperson on Friday, and he said that he could get someone in on Monday and get it started. Express Flooring promised it would be done for my birthday on Tuesday, and it was spot-on.
Reviewed Nov. 13, 2024
We did laminate flooring in 3 bedrooms. We were gonna go with another company but liked the customer service with Express Flooring. The installers came in the time they said they would come which was 8:00. They were fast and thorough. They cleaned up behind themselves, and it was a really good experience with them. I love the new flooring. It's excellent.
Reviewed Nov. 12, 2024
We did our flooring and it was amazing. It was easy, and we had financial options which was very helpful. Express Flooring was more expensive, but they made it easier to take out furniture and find them. We took out the big parts in the house and they helped to move the bigger, heavier pieces. Gave us a heads-up on when they were coming, and came in. They had good customer service. They were bilingual, which helped out because the person opening the home here was bilingual. It was a two-day job because they didn't have enough material. But it was very good work. We were happy.
Reviewed Nov. 12, 2024
I was looking for flooring and Facebook was showing everything about Express Flooring, which caught my attention. The reviews played a large part because I've learned you have to go through the reviews. People are brutally honest about it. The lifetime warranty was a catch for me too. When you're able as a company to put one, you know what your work is. I had flooring installed in the dining area, living room area, three bedrooms and the hallways. The first day the four installers came in, they started in the back of the house in my dining room area. It was quick. They moved it all up to the front of the house, to my sitting area, and they ripped the carpets up. For the hallway and the dining area, all the way up to the front, they had that out of there in about 15 minutes.
I was impressed that the workers had a plan. They knew exactly what they were gonna do when they did it. The salesman told me it was gonna take three days but normally, the workers would do it in two. I had only moved enough furniture for a day and the worker told me they were probably gonna finish it that day because they don't have to take up tile. They were just removing the carpet so, it was a little bit faster. They came at about noon and worked until 8 o'clock that night. They came back the next day at about 1 o'clock and it was through at about 5:30. After the floor was done, they walked me through. They told me not to use any chemicals on the tile and to use water and maybe two caps of vinegar. So, I bought the Swiffer that's made for this and it's been doing a great job on it.
The only thing that I would have a complaint about was the trim on the floor. I understood somebody had to break it to knock off the wall but it was my understanding that they were supposed to have pieces to replace that. After I walked around, it looked like they replaced it like a puzzle. So, I didn't like the trim around the floor too much. Still, the quality of the work was superb. I'm pleased with it as well as how the representatives ran the business.
When the rep came in, it wasn't to break the bank. He expressed one of the discounts and told me he was not there to try to make a profit. I was looking at paying way more than what I paid, so the pay for the work was superb. We ran into a little communication issue though. The workers spoke very little English and were asking me things. But I couldn't fully understand what they were trying to ask me. There was a language barrier but we were trying to understand each other. We just had to sit up and figure each other out. They did a good job and the experience was wonderful. I love it.
Reviewed Nov. 12, 2024
Express Flooring installed luxury vinyl plank in a den, the living room, all the way down the hall and everything but the bedrooms. There were two gentlemen that came in who were extremely professional. They moved everything that I needed to move. They had everything done in a day and a half and cleaned up like they weren't even here. They were amazing and I recommend them to anybody. I am overjoyed with the quality of the work. If you want something that's easy to get done, go with Express Flooring. They explain everything from the beginning to the end from the moment they walk in until the moment the job is done. Even when they're done, they make sure everything is okay, if there are any questions or any concerns.
Reviewed Nov. 12, 2024
We got an email from Express Flooring for discount on flooring. We called them and they told us how much of a discount we could get and that they would come in and show their product and what kind of work they do. The sales rep was an awesome guy. Two came out for the installation and they were very efficient. They did carpeting in three bedrooms and did a fantastic job. They also explained the carpet was stain-resistant. They recommended professional shampooing, but you can do it yourself if you got quality materials to shampoo it with.
Reviewed Nov. 12, 2024
Express Flooring did wood flooring in all four bedrooms and the hallway of the bedroom. There were two gentlemen who did the installation. They brought all their equipment, moved the furniture that needed to be moved out of the room and began to work. They were very proficient and on time. They finished in that one day and the quality was nice. I thought it would take longer, but it didn't. I was very impressed by how fast and how well they did it. After they finished, they put the furniture back in and they had the little sliders where they slid the furniture so it wouldn't scar the flooring. We like our flooring and I would definitely recommend a friend to Express Flooring. I can't speak for the whole company, but the two guys were excellent. They answered questions that I asked. Brian, the sales guy, also explained how to keep it clean.
Reviewed Nov. 11, 2024
We had the best experience with Express Flooring. From the start with our sales person to the time tiles guys left, it was seamless. Everyone was honest and respectful during the whole process. I am so happy with how my floors turned out and it makes my house feel so brand new. Express Flooring gave us the best quote and worked within our budget with also allowing us to get the flooring of our dreams.
Reviewed Nov. 7, 2024
My floors look GREAT!!!! I always wanted hardwood/laminate flooring but my entire house was ceramic tile and did not want the nightmare and the high cost to have the tiles uprooted. Then saw a commercial that Express Flooring was offering a 75% off flooring for those who qualified so my immediate thought was to call and asked the question, if hardwood/laminate floors can be placed on top of ceramic tiles, I am so glad I asked, the response was YES. An appointment was set and within two days Travis, Design Consultant, a great guy, super personable, professional, knowledgeable about their products and processes, gave great input on helping me decide the right look for my home, again, a great guy.
A couple days before the project was to begin, I received a call from Bernard, Installation Operations Manager, very knowledgeable, who articulated in detail how the project was to be played out and received a video detailing all that Bernard had communicated/confirmed. Bernard too, was very pleasant and easy to talk with. I wanted to make a last minute change to my earlier decision about crown molding, Bernard was willing and able to assist me with no hesitation, No hassle, No redirecting me to a different department…. Loved it!! Also Express Flooring moved and replace all furniture once the floors were in place…. WooHoo!!! Lastly, Louise, Installer, was FANTASTIC! He and is partner did and outstanding job. Their work was flawless and they worked with ‘EXCELLENCE’!!!! I am so happy with my floors. It changed the entire look of my home. Thank You Express Flooring and all those whom I came in contact with. God bless!
Reviewed Nov. 7, 2024
I must say this was great. My installers, lead by Junior, were fabulous! It was supposed to take 4 days and they were done in 3. All of the cuts were perfect, no gaps by the walls. I was very impressed. Thanks Junior for a job well done. There isn’t much else to say other than I do recommend these guys.

Reviewed Nov. 2, 2024
On time. They arrived at my house, before 9 am. Worked hard all day and left at 9 pm. With an exceptional job done! Very neat and polite workers, they knew very well what they were doing. Their staff have been very professional and friendly, open to suggestions and accommodations. Excellent in any way. Thank you very much to all!!!
Reviewed Nov. 1, 2024
Enrique and team did a great job although the 1st day the team was late in arriving. They completed reflooring about 1762 sq. feet in 4 days which is impressive. Wishing the team come earlier in the day so the task gets done sooner as well. I just suggest someone personally call to follow up and make sure all is well.
Reviewed Nov. 1, 2024
The salesperson Luke **, was very nice, but the job was not finished to my complete satisfaction. I have called several times, but nothing has been resolved, I had provided pictures, but still nothing has been done about it. I NEED to get this job completed. Last week Ashley came by my house, took pictures of the details that needed to be taken care of, but still no one showed up to fix anything. I NEED this to be completed as soon as possible.
Reviewed Oct. 31, 2024
Express Flooring did some work for us in the kitchen so we were familiar with their service. This time, we had wood flooring installed and the installation was very efficient. The installers came when they said they would and the salesperson was especially helpful. If I had any concerns, I would just text him and he would deal with it right away. The flooring is great and we like it. There’s only one problem that continues to manifest. The closet door has one of those runners and I mentioned it to the salesperson. He sent some workers out to reglue it but it broke again.
Reviewed Oct. 31, 2024
I had vinyl plank flooring installed by Express Flooring. Their presentation was professional and they were quick to answer the questions. Everything was top-notch. The installers were very efficient and on time. So far, so good. The quality is great. I love it and my wife was very happy with it.
Reviewed Oct. 31, 2024
I am more comfortable with Express Flooring compared to other companies. The installation of my flooring was brilliant. I had it installed in the living room, dining room and two hallways. I absolutely love the finished product. The installer was only one guy. His name was Mario. He did everything by himself. I was quite amazed that one person did all this by himself. He did a phenomenal job.
Reviewed Oct. 31, 2024
I purchased vinyl flooring from Express Flooring. The installers removed all the furniture and installed the flooring. They were prompt and professional. We also like the finished product.
Reviewed Oct. 31, 2024
Express Flooring was having a sale. I had them install LVP flooring. Quality is excellent. The cost was a little higher than I anticipated, but if the floor wasn't level, they would have leveled it for no extra fees. I was thrilled that they moved the furniture out and then moved it back in. The installers were brothers. They were polite, careful with my stuff, and they were a little bit early and it was perfect. I was impressed with Express Flooring, and I would use them again if I needed to.
Reviewed Oct. 28, 2024
We are very pleased with our new floors. The installers were very good and worked with us to complete the installation. The installation crew came early, 8;00 a.m., and stayed late to complete sections of the job. We are very pleased with our new floors. We are very pleased with our new floors.
Reviewed Oct. 27, 2024
There was an initial issue with the order arriving for the installers. Therefore, the installation had to be rescheduled. Once they did arrive, the installers did a great job installing the carpet and moving the furniture in the 3 upstairs rooms. I was initially told that Express Flooring didn’t use contractors. However, that didn’t seem to be the case. Nevertheless, the installers did a great job.
Reviewed Oct. 24, 2024
I couldn't be any happier! The quality of the floor is outstanding. I got the waterproof and scratch resistant vinyl floor. I have a Great Dane and a Beagle-Bassett hound and they love to play inside the house. No scratches at all! Jonathan and his team were super fast, very professional and so friendly. Everything is perfect. Great job, thank you guys.
Reviewed Oct. 24, 2024
When I had the estimate and scheduled the flooring I was told that my original billing of $16,211.00 would be corrected the next day and the 75% off coupon flier would be adjusted which was never done. I didn't get anything on paper form or even any type of papers showing the cost of the carpeting and ceramic flooring just an email from Synchrony Bank stating my bill was the original pricing. I need Express Flooring to stand behind their coupon that was mailed out to our homes. Also my neighbor that had his flooring done didn't get his $300.00 referral fee
Reviewed Oct. 24, 2024
The quality of our new carpet is the best. It replaced the carpet in all our bedrooms that was ok but our new carpet is so much better! The installers were careful furniture and left each room in excellent condition, clean and neat. I would recommend this company to anyone looking for new flooring!
Reviewed Oct. 23, 2024
I was very satisfied with my experience with Express Flooring. I liked the fact that they were going to move furniture, where a lot of places, you have to have it moved yourself. It was also very interesting how they made the carpeting. The installation took four hours and they kept on going until they finished. They were also very courteous and knowledgeable. They were an excellent company to work with.
Reviewed Oct. 23, 2024
I liked working with Joshua from Express Flooring. He was the sales rep that came over to our house and he was very personable. It was a pleasant exchange. They did carpeting and the installation was smooth. There is one theme that's a little bit more visible than I thought it would be, but other than that, the carpet is great. The only critique I have is that I wish they would have done a little bit more cleaning. When my mom had carpet installed at her house, they had a lady that came in before and after to make sure that the dust was contained. That would have made the experience a little bit better.
Reviewed Oct. 23, 2024
Express Flooring was great. All of the employees did a really good job, and I love my flooring. It's beautiful. I got the ceramic hardwood floor and everything was really good from start to finish. They called me back right when I got finished filling the stuff out online, and I really like my consultation. The woman that came over into the consultation was awesome. The installers were also very professional and the work was really good. They cleaned up really well after themselves and didn't damage anything. I felt safe the whole time they were there. I was totally happy with everything, and I gave them as a reference to a couple of people.
Reviewed Oct. 23, 2024
The sales representative was very knowledgeable, helpful and friendly. The installers were really good as well. They took out the carpet and put in the new flooring, which took approximately about a day and a half. They were friendly and professional, and their quality of work is very good. I got the luxury vinyl planking for the living room, the main hallway, and the master bedroom, and I like the way it looks. I'm very happy with Express Flooring. They walked me through how to maintain the flooring, then I got the paperwork on it. It's very easy to care for.
Reviewed Oct. 22, 2024
I wanted the wooden planking, but I have a crack in my foundation. It's nice and soft, and it's beautiful. The installation was long but done quietly and properly. Both the ones who sold the carpet and the installers were wonderful.
Reviewed Oct. 22, 2024
The people from Express flooring who came out to install my carpet were very nice, very hard working, and they did a great job. The installation process was very fast. The guy that came out here to promote the carpet said that we would be getting a call on a free trip, and we haven't received nothing like that. Other than that, the finished product is great. So far, so good.
Reviewed Oct. 19, 2024
Juan gets an A+ for teaching me that the difficulties with a floating vinyl floor, as I had planned, would be eliminated by getting a glued vinyl floor. Sylvario & Alejandro were the best, respectful, good listeners, clean, attentive to details. They completed the front half of the apartment the first day. I was so glad when they called in that they would not work the second day due to a "family emergency" and I giggled that they knew I needed the day to move the tiny stuff back into the front apartment and figure out where big furniture would go because I wanted to change where everything goes. On the 3rd day they finished the job in just 3 1/2 hours.
The only problem I had with Express is their customer service phone line would not return my calls for about 4 days even though I left my info. I finally got the answer to my billing question by pressing the wrong option (#1), as I had for 4 days, and insisting I need help and no one would return my calls. Below, my review is not about the terrible lack of someone to take calls in customer service. My review is about the flooring job.
Reviewed Oct. 19, 2024
They installed the flooring and a few days later I saw some problems with the flooring. I called. They checked the flooring. Ordered more material and came back on Friday and finished the problem area. I am totally satisfied with the work and materials. Express Flooring is the best! Great service and workers.
Reviewed Oct. 19, 2024
Great prices and great scheduling! This is the second time that I've used them. Jesse was great and had my floors done in a timely fashion. I had my floors done by some another company before using Express Flooring and nothing could compare to what Jesse did. I would recommend Express Flooring to anyone that needs/wants to get their floors done.
Reviewed Oct. 18, 2024
Had a very desirable experience, with the Laying of the vinyl floor. Jacob, the installer did a fantastic job laying the vinyl floor. He was very professional and courteous the whole time he was here. We love the new flooring and recommend it to Anybody looking for new flooring. Also the salesman who came out and work with us to pick some kind of new flooring did a very job explaining everything to us.
Reviewed Oct. 18, 2024
The crew worked efficiently and quietly. They moved all of our furniture and cleaned up the old flooring. We are very happy with our new flooring. It looks great and it is so easy to clean. I will recommend EXPRESS FLOORING to all my friends and relatives. My house looks warm and welcoming with the new flooring.
Reviewed Oct. 13, 2024
Express Flooring was here first. They didn't take their sweet time to come unlike the others. Two guys came. They moved things out of the way. They did it in a few hours. I like the flooring. They exceeded my expectation. Everybody that comes thinks the flooring is good. However, the people Express Flooring sent to put the laminate floor didn't put anything around the bathtub in the bathroom. They put the trim on the walls, but the trim is not bendable or malleable. They could shape it. But there was some sort of taping that they could put around the bathtub. It looks like a Jacuzzi. They should have put something there. Because there was space that you could see between where the Jacuzzi and the floor started. That should be something that they should put in there. They didn't do that.
I asked them and they said they couldn't put the trim because the trim doesn't bend. I said, "I'm pretty sure there's something for that." Sure enough, somebody else came and they finished the job. Express Flooring could have taken account. I'm sure that the guy that did the estimate and checking everything could've said, "Here, they should put this type of thing, but they didn't do that." Attention to details is something they should work on. Those little details are the ones that make or break it. I'm still satisfied with the job, but I have to spend more money and pay somebody else to do that part.
Reviewed Oct. 13, 2024
Express Flooring had great discounts for the product that I liked. It was a bargain to me. The sales visit was good, except that my window was from 3:00 to 5:00 and the gentleman showed up at 10 minutes to 5:00 and ended up staying almost till 7:00. That was unexpected. He showed me the product and we talked. He helped me make a decision and went through the whole sales process. I got the vinyl plank flooring. He brought rings of different samples of plank flooring and had me go through that.
The installers were really great. I liked having them in the house. But they had come in an old pickup truck, and they spilled little dots of oil all over my driveway. They had finished installing on a Thursday. Their supervisor came by on a Friday and said, "Can I take pictures of the flooring?" I said, yes. He asked if I had any concerns or complaints. I said, "No, except for the oil stains on my driveway." At that time, the supervisor had said, "We'll be back on Monday and we'll fix that." But they never came by.
Reviewed Oct. 12, 2024
Their price is very compatible to other companies. The work was great. I got a better product. The first quote that I got from another company was for a vinyl, and I like the laminate. It looks like real wood, but it has the durability of the laminate. I was very happy with that.
Reviewed Oct. 12, 2024
Express Flooring had what looked like a good deal. We did carpeting in the living room, two bedrooms, and a den area. The installers came in and tore out the old flooring and did whatever they needed to do to prep the floor. They put down the pad and carpet, and stretched it out. It looks good. It's neat where the tile meets the carpet. I'm pleased with it.
Reviewed Oct. 12, 2024
I checked different companies and different brands, and Express Flooring was better. I had a tile flooring put in my master bedroom and it took one day. The installers were very professional. They kept their word and showed up and finished on time. They ripped out the old floor and installed the new one. They moved the furniture out, put them all back, and cleaned up really well. It was excellent and the flooring met my expectations.
Reviewed Oct. 12, 2024
We went with Express Flooring for our laminate flooring. The installation was done by a subcontractor, and they were really fast, good and quality, but they left a lot of dusty mess that we weren't expecting. Cleanup took my wife about six to seven days. Other than that, we're totally satisfied with our flooring. I recommend Express Flooring.
Reviewed Oct. 12, 2024
Express Flooring was very quick in their service. I needed someone to come out right away and give me an estimate, and they were there the very next day, so that was very good. Then they were willing to compete on price with the previous quotes that I got. The sales guy showed up right on time and measured everything, and then put the whole quote together. I signed it and then paid for it all right there on the spot. He scheduled the installation for four days away, but they had an opening. I told them I would take an earlier opening if they had it. They called on it and then the guys came out. The installers moved a little bit of furniture and looked at everything. They put carpeting in one bedroom. They did a nice job on it. It was quick. They did a really, really good job, so I was very happy with the work. I was very happy with the whole experience and I'll call them back again in the future to do some more work.
Reviewed Oct. 11, 2024
Darion, Ryan, and Marcos were all excellent in their contributions. We had an amazing experience, everything was done professionally. The installation was done quickly and efficiently. There wasn’t any problems or issues and we are extremely satisfied and grateful. Will definitely refer to friends and family members. Thank you so much.
Reviewed Oct. 11, 2024
When I order my carpets, I was told that the woman who referred me, to them would get a Three Hundred dollar check and she still hasn’t received it. I ordered my carpets in April of 2024. I gave this feedback previously, and someone from Express Flooring called and assured me that she would receive it and she still has not received this.
Reviewed Sept. 29, 2024
Express Flooring had the best price. I purchased the luxury vinyl plank. It was 1,100 square feet throughout the house from bedroom, living room, kitchen, dining room and hallways. The installers also showed up on time. They were professional. There were five installers on the first day. Then four on the second day. One guy had to come back on the third day because they ran out of flooring. We had to wait for it to come in. He came back by himself and finished up the laundry room. We love the color of the flooring. Walking on it feels different than walking on tiles. It's not as harsh. But knowing that it's waterproof like tiles is still a good feature.
Reviewed Sept. 29, 2024
It was a big mistake going with Express Flooring. They installed flooring in two major bedrooms. I was getting ready to call them, but I've got a very ill husband that I have to take care of first before I make my phone calls. It's coming apart on the entry ways to the bathroom and to the hallway. I poked myself twice on the nail like the stripping. So, they didn't do a very good job in installing it. My flooring and carpet are coming apart. It hasn't been a month.
Reviewed Sept. 29, 2024
My floor is very nice except I'm getting one piece replaced. But those guys worked their butts off. I cannot say enough for them. They worked, took a short break, went back to work, and my floor looks beautiful. So, I'm really happy with it. I really liked it and so does everybody else in my neighborhood. They all come and look. One thing I have a complaint with is I did not get a bill, I did not get an itemized list, and I don't know what kind of floor I have. The installer told me, but I have nothing in writing. I would have loved to have something because, down the road, I'm gonna sell my house.
Express Flooring's customer service reps were really nice. Everybody there were very helpful. The first guy who came to my house tried to charge me 18,600 and some odd dollars. And when I called the next day and said I wanna cancel because I thought that was too much money, I didn't have my hearing aids in when he came and I thought he said 8,000. I called customer service and he amended it to 6,900 and that was more than acceptable. I counted up to 8,000, but that was it. So, I'm happy with everything.
Reviewed Sept. 29, 2024
I had Express Flooring install Berber carpet and tile floor. They had some good reviews, so I trusted them. I liked that they would get it done in one day. I have a lot of company coming in, so I wanted to get it done right away. When I met with them, they said, “Yeah, we can do it.” It was about a couple of weeks before my company was coming. I was like, “Well, yes. I think I can handle it.” But it didn't go as planned. It's okay. It wasn't their fault, and it wasn't mine, but we got it done.
The people were nice and they worked with me. I had to call a lot, but they did call me back. There was some type of mistake on my original contract, and that was what stopped my job. I was like, “Look, people. I got company. You’ll stop the people from coming. And this is not my agreement. Y'all gotta get this stuff in here because I got company coming to my house. My sister turned 70. Everybody was coming to Tampa and I have agreed to let people stay with me.”
I was stressed out a little bit. They kept saying they had to get back in contact with the salesperson because the salesperson had left my steps off. I was like, “No, the salesperson put the steps on there. I saw him. I saw it with my own eyes.” I wouldn't agree with them because I did see it, and it was on there. They said, “Yeah, he did put the steps on there, but it's not in the contract.” I started getting nervous at that point. I said, “Oh, my God. This company, they leave something out so that they can come back and tell you gotta pay additional money.” Other than that, when I get ready to get my other floors done, I'm gonna use them again.
Reviewed Sept. 29, 2024
After I submitted a request for an estimate, Express Flooring sent over one of their salespeople. She was very knowledgeable and explained to us how it worked. We picked out the type of carpet we wanted and finished up about 4 o'clock that afternoon. The very next morning at 7:30, the installers showed up to install the carpet in three bedrooms. That wasn't a very big inconvenience. The workers were tidy as well. The pricing was outstanding and so was the turnaround time. We've been three weeks in and we haven't noticed anything wrong with the carpet. It was all around great service and we are very happy.
Reviewed Sept. 27, 2024
I like the carpet and it makes my house look nice. I think the installers could have cleaned up better. They had a vacuum cleaner but the carpet still looked dusty and there were many, many little threads over the surface of the carpet, and also where the new carpet joined up to carpet in the closets. Not sure what was vacuumed. Most likely I will not use Express Flooring again due to the dust and carpet threads left all over.
Reviewed Sept. 27, 2024
I thank Express Flooring for doing such a fine job. I had some stairs laminated. The installers were very professional. My new flooring is better than my expectations. It looked better than I imagined.
Reviewed Sept. 27, 2024
I bought laminate tile that looks like wood and Express Flooring was fantastic. They are one of the best companies I've ever had to deal with. From the sales rep all the way down to the final product, they were amazing. And they were highly recommended to me, so my friends weren't wrong. For the installation, they came in and ripped up the floor. They were very careful about dust and mess. They moved the furniture where it had to be and did all the work in terms of the house. They cleaned after themselves and they communicated with me really well, so I knew what was going to happen next. And I couldn't be more delighted. I love the finished product. It's gorgeous. There were some colors here and there that I didn't expect, but that was no one's fault. It isn't even bad. It's just that I didn't know that that yellowish was in there, but the flooring is beautiful overall. I can't be more pleased. It's expensive, but this kind of work always is.
Reviewed Sept. 27, 2024
Express Flooring was offering 70% off if you did three rooms, so we called them out. Everybody was wonderful. The sales rep, Kyle, was great. The work was done at my dad's house and he really liked Kyle. He also loved the warranty that was on that flooring, so that sold him. Kyle was very nice and straight to the point. He was the one that recommended what we should get based on cost, which was a luxury vinyl flooring. He was also really great at helping me pick out the color. After holding up multiple different flooring colors, he was right on target. We went with exactly what he recommended because it was the one that looked the best that matched all the stones flooring that goes out through all the bedrooms. So, we had all the bedrooms and the closets replaced with this. He was really cool and he got us a good price.
We had the flooring of three bedrooms done, a master bedroom with a walk-in closet and two spare bedrooms with their closets. On installation day, Empress Flooring's reps were on time. They moved the furniture, started doing their thing, and they were outstanding. Two gentlemen and a supervisor came out for the installation. The first day, they arrived at 10:00 and that was when they told us they'd be there at 10:0. My dad's 87 and I asked them if they could do his room first so I could get him back into his room to sleep that night. And they did. They got everything done.
They had to take off that stuff that's at the bottom of the floor that runs around the wall which are like side boards that run down at the bottom of your wall to your flooring. Then they put new ones in. The next day, they came early as they promised and they got one of the bedrooms done. Then they started on the next bedroom and once they pulled up the carpet, they found that there were cracked tiles. And because this house was built in the 60s, it had some of that asbestos black masking glue so they had to stop there. I then called the remediation company, and they came out and had to fix that. The remediation company reps were there at about six o'clock that morning and they were done at 8:00. They immediately sent me a clearance letter via my email. I called the supervisor from Express Flooring and he said they could come out at 10:00. They came out at 10:00 and they finished it that day.
The flooring project came out so pretty and perfect. When you go out through all these bedrooms, then you're now on tile floor. So it was something that we needed to make sure that would look good against that tile flooring. Unfortunately, my dad's carpet was pretty new. It was only about three years old, but it started buckling up. So, he had some reps come and stretch it, which was 500 bucks. And now it's needed again. But my dad had just gotten out of the hospital and I can't have him tripping over this crap. Other than that, I would tell my friends to go for Express Flooring and get prices. Our new flooring is so easy to clean. I just run a vacuum over it, then I use one of those Bona mops with the correct solution for luxury vinyl.
Reviewed Sept. 26, 2024
I would not buy from this company again. The installation was sketchy. They arrived to install without the instructions. I had given to the sales person, and he had agreed to. In addition, they left gaping holes, which I had to have someone else come and make right, as well, the adjustments took two months on my bill. I’d say there’s much better companies out there with more competitive prices.
Reviewed Sept. 26, 2024
The whole operation is very professional. Someone came into my house for the presentation and it was good. I was looking for a chocolate brown carpet, but Express Flooring didn't go that dark, but the more I looked, I didn't see what I wanted at Home Depot either. I was satisfied with what Express Flooring offered and when I was out having my order taken, I was told, "This is probably a two-day job." I talked to the installers. They were supposed to get up at 5:00, and they stayed until the job was finished around 7:00. I was also checking out their work as they were going along.
Reviewed Sept. 25, 2024
We had a very good experience with Express Flooring. The installers were fast. It only took two and a half hours for two rooms. The only thing is there's only one thing we wished we would have discussed with the pad. We thought we were getting a little bit more of an upgraded cushy pad and there's no cush to it. We would've paid more to have that. We thought that that was what we had talked about, but it was not. So we wish we had more padding.
Reviewed Sept. 25, 2024
We had Express Flooring install laminate floor. I'm very happy with it. I liked the product and I knew someone that had used it and it was really nice. The installation process was very intensive.
Reviewed Sept. 24, 2024
From the start to the finish, Express Flooring was great. They had a sale on overstock industrial flooring, so that is what I purchased. The rep showed me a lot of pieces and talked to me about the differences between them. He helped me move. I had just moved into the house, so I had 40 boxes piled in the rooms. He stayed afterwards and helped me move all the boxes out of the rooms that the floor would be put down on. He even offered to come back and move them back in once the floor was down. He was awesome.
The installers had to pull up all my carpet and first, and moved all my furniture out and put it all back in afterwards. I had three rooms done. They were great. They were very nice guys. Very good, fast workers. I'm very happy with it. From the salesman on down to the installers. The flooring looks great. We had to try to match it with tile that was old, so they did a good job of picking out the color that would match the best with the tile. I have an old dog who has accidents. The urine doesn't soak down through. It would lay right on top so I could easily clean it up.
Reviewed Sept. 24, 2024
I had Express install carpet and everything went well. They were all very courteous, did a fine job, and got it done quickly. Also, their price was fair.
Reviewed Sept. 20, 2024
I must say, I was afraid after reading the negative reviews, but... OMG. They did an AMAZING job!!! We got 3 rooms plus our stairs done this Fri. (All done the same day!) And it looks and feels absolutely beautiful! So, so far so good and zero complaints here!!!! Love it!
Reviewed Sept. 20, 2024
I had all four or six rooms replaced floors by your company. I felt like it was well worth it and they were fast and clean and effective in accomplishing a hard job. They cleaned up after themselves and I enjoyed how they worked as a team to finish the job and walked with me after work was done.
Reviewed Sept. 19, 2024
I replaced my flooring with tile flooring. The quality of the tile is top notch. The sales guy was out the next day to give me a quote and begin the installation the next day. Very professional. The installers and demo guys were amazing. Very professional and kind. I highly recommend using Express Flooring for all your flooring needs. Superior company.
Reviewed Sept. 19, 2024
Silvio did an awesome job on the flooring. He was very courteous and knew what he was doing. My floors came out beautiful. I would request again to have him come out thru your company when using again. He cleaned up after the flooring was put in, which I was very impressed with. There should be more installers like Sylvio.
Express Flooring Company Information
- Company Name:
- Express Flooring
- Address:
- 4110 W. Washington St., Ste. 100
- City:
- Phoenix
- State/Province:
- AZ
- Postal Code:
- 85009
- Country:
- United States
- Website:
- www.expressflooring.com
