Express Flooring Reviews

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About Express Flooring

Express Flooring provides various flooring products and services to residential and commercial customers in Arizona, Texas, New Mexico and Nevada. It offers free in-home design consultations, during which a company representative will show you a wide variety of flooring samples, take room measurements and provide you with a cost estimate. Financing is available through credit partners. Headquartered in Phoenix, Arizona, Express Flooring has been in business since 2004.

Pros
  • Lifetime installation warranty included on all products
  • 0% interest financing plans available
  • Fast installations
Cons
  • Requires an in-home consultation for pricing
  • Only available in four states

Express Flooring Reviews

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    How do I know I can trust these reviews about Express Flooring?
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    Page 2 Reviews 5 - 35
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 4, 2025

    I like the quick response from the company. They called me back very soon. They scheduled me very soon and they finish my work in the time that they said they would; the installation team is totally professional. They moved all the furniture and they put it back; when they finished, my floors look beautiful in the house look put together. I love it. They did a great job.

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    Punctuality & SpeedStaff

    Reviewed Sept. 4, 2025

    The carpet installers introduced them selves professionally, quick at removing the old carpet, cutting, cleaning the floor area's & installing the new, very soft carpet. They were quick and did a good job cleaning up afterwards!!! Very nice carpet installers.

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    Customer ServiceContract & TermsTechSales & MarketingPunctuality & SpeedRefunds & PayoutsStaffBillingTimelinessFollow-Through

    Reviewed Sept. 4, 2025

    I wish I would have seen the Yelp reviews first. Their company website makes it appear they are a reputable company. They are not! Here is my experience: I met with Eliel, a salesperson, who toured my house, understood my needs, was patient, and told me all about the discounts, including free furniture moving. He took my deposit and I scheduled installation for the following week. He advised me that they take the balance on the day they start installation.

    Installation day came; money was withdrawn. Installers didn't show up in the given time window. I called the company. Installers arrived an hour late. They were not aware they had to move furniture. They were not aware I had cats (both were allergic). They said they were not given a time window to be here. They backed out of doing the project.

    Company apologized and said they would installers out early the next morning and that my project would be completed by the contract agreement date. 9am next day, no one showed up. Company called a few minutes later and said the installer was sick, that they would see if the installer would be well enough to come out Friday -- the day the project was supposed to completed -- given the two to three day installation time.

    I spoke with Lindsay, who had assigned the installers, and asked her to compensate me for my wait time or cancel the project. She spoke to the operations manager who said neither had the authority to make such decisions and they would send it on to another department. I asked how long that would take and she didn't know. I told her to cancel the project, so she said she would notify the cancelation department. In the meantime, I contacted my credit card come and stop all payments and opened a dispute for the down-payment.

    While writing this review, the cancelation department contacted me for what happened and told me they would refund the entire amount. They offered me another discount and a "guaranteed" timeliness, etc., but it was a little too late. Money was no longer the issue; integrity was. Given the lack of follow through, horrible communication, choice of installers, etc., they already lost my business and any potential recommendations.

    One star for the salesperson; one star for the person who wanted to offer me a bigger discount and a guaranteed timeline. Too bad I wasn't transferred to this person prior to canceling. Then again, I don't feel I could have trusted a new timeline. I think my time is better spent looking for another company and hope it isn't a repeat of my disappointing experience with Express Flooring.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 3, 2025

    Got my downstairs flooring replaced by Express Flooring and it was a very pleasant experience from the initial design appointment through install. Everyone was professional and on time and the work was excellent. The crew was nice and got everything done in the amount of time promised. I would highly recommend Express Flooring for any large flooring jobs.

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    Verified purchase
    Staff

    Reviewed Sept. 3, 2025

    My experience from start to finish was exceptional. I was impressed with the information I received at the beginning as well as the representative who came to my home. Jesus and his team were the installers and did an amazing job. My whole house got new flooring and I was given an estimate of 4-5 days but it was completed in 2 days. Thank you for a job well done!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffFollow-Through

    Reviewed Sept. 3, 2025

    Great service and communication from start to finish. Everything done as promised. Fast installation and courteous respectful staff. This was the second job they did for us and both were outstanding. We would definitely use them for any flooring needs in the future.

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    Verified purchase
    Staff

    Reviewed Sept. 1, 2025

    The installers of our carpet were outstanding. They moved all of our furniture with care. It was a husband and wife team and installation of carpet was superb. Bedroom was spotless on completion. This couple had a routine and were very professional.

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    Verified purchase
    PriceStaffRates

    Reviewed Aug. 26, 2025

    We LOVE the look of our vinyl plank flooring and the Berber carpet in our bedrooms. The young salesman, Elijah, was excellent and went above and beyond to make sure I was satisfied and offered a great price. Tony, the installer was also excellent and did a quality job installing both the flooring and the carpet. It was not easy for us to prepare for the installation but it was well worth it. I would recommend Express Flooring, especially these two men who were outstanding.

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    Verified purchase
    Staff

    Reviewed Aug. 22, 2025

    Very nice crew, was very careful with moving all my heavy furniture. When flooring was completed, they returned all my furniture in correct location. I really like my choice of flooring. Easy to take care of. Had a issue with a piece of flooring & baseboards, 2nd crew fixed everything to my satisfaction.

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    Verified purchase
    CoverageSales & MarketingPunctuality & SpeedMaintenanceStaff

    Reviewed Aug. 22, 2025

    I replaced the flooring in my master bedroom. I met with the sales representative (Ethan) at my home on a Saturday. On Tuesday, the flooring was installed by Pedro and the project was completed. Pedro was pleasant and quickly focused on getting the job done. He moved furniture, removed old carpet, and did the install very quickly and did an excellent job.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 21, 2025

    Great job done on the floor installation. Team was friendly, efficient and professional. Completed a 3 day job in 2 days. The original schedule was for the luxury vinyl to take 2 days but the big crew got it done in 1 day. A much smaller crew came on day 3 for the upstairs carpet and did their work quickly.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2025

    The installers (Roberto & Juan) moved the heavy furniture and got right to work. The floors in the Library/office and bedroom: each about 20'x20' look great. Family members and friends have been very complimentary. After they finished the floor installation they moved the furniture back as they put it in place on my suggestion. The installers were polite and professional. In the beginning the Design Consultant was very helpful and answered all questions that I had for him. The whole project was smoothly achieved. Thank you Express Flooring

    Jack **

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    Verified purchase

    Reviewed Aug. 21, 2025

    The work was very competently done and attention to detail was a pleasant surprise. Gustavo and Angel were very polite and accommodating to anything and everything that I asked of. I will assuredly use Floor Express for any future jobs that I may have and/or will recommend to anyone that asks me if I know a good floor company.

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    Verified purchase
    Staff

    Reviewed Aug. 21, 2025

    The crew that did my floors were caring, helpful, courteous. They did a wonderful job. I am satisfied with their work. Really good at what they do. They communicated well with me on what they were doing. They helped move furniture and worked around what couldn’t be moved out of the room.

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    Verified purchase
    Punctuality & SpeedMaintenanceStaff

    Reviewed Aug. 19, 2025

    The installers, Marco and Rosa, worked quickly and efficiently. Both were very nice and hard-working. They arrived on time and did not take any breaks. They moved all the furniture with the least amount of disruption... which included our electronic items.

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    Verified purchase
    Customer ServicePriceStaff

    Reviewed Aug. 14, 2025

    From the first phone call, to working with Didnora on the quote and choices of flooring, to the installers and clean up afterwards, the whole experience was seamless. Everyone was polite and easy to work with. They made sure we knew everything about the process.

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    Punctuality & SpeedStaff

    Reviewed Aug. 13, 2025

    Looks beautiful. We had our entire home done. We had carpet installed in the bedrooms and family room and luxury vinyl plank flooring in the baths, kitchen, laundry room, dining and living room. The entire experience was seamless and our team was fantastic. They finished up early, too.

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    Verified purchase
    Staff

    Reviewed Aug. 13, 2025

    The entire process was great. Had the consultation with no pressure. He was very nice and helpful. We picked the flooring, financing was easy, and chose a date the next week! Installers completed the job in 3 days and they moved a lot! They were hard workers! The floors and new baseboards are beautiful and we love them!

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    Verified purchase
    Customer ServiceTechPunctuality & SpeedValue

    Reviewed Aug. 13, 2025

    We purchased the pet resistant carpet and were very pleased with the look of the carpet and the speed with which they installed it. However, our elderly pet had some mishaps and now they will not honor the lifetime warranty on stains, a 1 1/2 later. It also took over a month for a service manager to get back to me after the field manager inspected the carpet. Very poor customer service and poor value of the carpet.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2025

    The flooring installation was completed professionally and ahead of schedule. I budgeted three days for the flooring is delicious. The installers were so efficient. They completed it in a day and a half. They performed the quality check with me after the job was done and cleaned up the job site before they left. I have the highest degree of confidence in their installation and highly recommend this company.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 8, 2025

    I have had a lot of remodel projects in my home the last 5 years but none flowed so seamlessly and perfectly as the floor installation. Everything was done to my satisfaction (which is difficult), beautifully and quickly. The two installers were professional and accomplished the work at a high quality standard.

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    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Aug. 8, 2025

    Express Flooring made doing business with them quick and easy, timely install too. They communicated clearly and followed up when we had questions about perhaps needing to re-look at the threshold, which ultimately did not need to be done. Phone calls were returned timely.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Aug. 8, 2025

    The recent carpet installation in the living room and tile installation in the kitchen by Express Flooring produced excellent results. The entire process, from the initial consultation to the final installation, was smooth and stress-free. The sales team was knowledgeable and helped to choose the perfect carpet and tile options within the given budget. They answered all questions and provided excellent recommendations.

    The installation team was professional, courteous, and efficient. They arrived on time, worked diligently, and cleaned up thoroughly. The attention to detail was evident, and the carpet and tile look stunning. Express Flooring is highly recommended for those seeking exceptional carpet and tile installation. The company will be used for future flooring needs.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 7, 2025

    Express flooring was the best choice we could have made for a flooring company. They were prompt and incredibly efficient. We have gotten multiple compliments about how amazing our floors look. Would definitely recommend them to our family and friends.

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    Verified purchase
    Staff

    Reviewed Aug. 7, 2025

    Tile was installed on the ground floor. Installers handled moving of furniture and appliances very well. The tile installation is very good and involved cutting many small odd shapes. Carpet was installed on the 2nd floor and stairs. I am very happy with the work.

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    Verified purchase
    Staff

    Reviewed Aug. 6, 2025

    I was very skeptical at first, thinking they weren’t going to finish the job in one day. I was very wrong, and very impressed and delighted with the finished project. All of the guys were very kind and assisted me with any questions my husband and I had. There a bunch of dust in certain areas but overall I was very happy. Thanks Flooring Express. 😃👍🏾

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 5, 2025

    We love our floors. The two men that installed it were great. It only took two days and a half to put our floors in. They cleaned everything up. Didn’t leave a mess. I love how it was really quick and I got to pick the floor which way it will go. They did a good job putting in the floors in.

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    Verified purchase
    Tech

    Reviewed Aug. 4, 2025

    Both the laminate & tile crews did a great job. However, as is true with most home contractors you have to watch carefully what they are doing, do your research, and don't be afraid to ask them to change whatever may not be to your satisfaction. Overall they did a great job!

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    Verified purchase
    Customer ServiceStaff

    Reviewed July 31, 2025

    The installers were very polite, hard-working, and arriving on time. They did an excellent job throughout the house. Would definitely recommend them to be in your home. The installers had a great attitude at all times and more than willing to accommodate the needs for my mother who walks on a walker. When they left, they did not leave a mess outside or inside. We just had a dust on the inside of the house. Lol. And finished in a timely manner. Thank you, Express Flooring.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 31, 2025

    Lisa P. did an amazing job with her presentation, and I was absolutely delighted with my installation team. Juan, Manny, and Luis arrived promptly and were careful with my kids, our pets, and all our furniture! I was so impressed with how fast they worked and by their beautiful installation. This team deserves a raise!

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    Express Flooring Company Information

    Company Name:
    Express Flooring
    Address:
    4110 W. Washington St., Ste. 100
    City:
    Phoenix
    State/Province:
    AZ
    Postal Code:
    85009
    Country:
    United States
    Website:
    www.expressflooring.com