Empire Today Reviews

I had a wood floor installed by Empire in the main level at my home and everything has been good. However, it seemed like I heard a little creak, like one or two of the boards might be a little loose, but I’ll recheck it and I’ve got to find out the warranty.

Empire Today installed the laminate floors, carpeting, and tile in our house. It was the convenience of somebody coming out and being available that we chose them. The installers were probably private contractors but they seem to take pride in their installation of all three products. There was kind of a language barrier at a couple of places. But other than that, our overall experience was very remarkable and we're enjoying it a lot. I have recommended them to a neighbor already.

I love the new floor. It is beautiful and the workmen were very kind and did a good job.

One of my neighbors is a sales person for Empire Today so I talked to her and she came over and brought me samples. I picked out what I wanted and they came in the next week and tore out the carpet, put the laminate wood flooring all down in our living room and it’s beautiful. I like the color and the ease of keeping the space clean. I've got cats and wanted that carpet out of there. I took off work on the day they came in. The installers were great. They showed up on time, kept their little cutting machine up front, and went to work. It was awesome! They cleaned up after themselves and put the furniture back. Empire Today is very professional and I would use them again. I have a large home, and I would like to get rid of all the carpet in it, and as soon as I have the funds, I will have the other rooms done.

The salesman that came to the house showed us what we wanted to see, there was no pressure or up-sell. The installers were prompt and very professional, they never took a break and did a great job of installing the carpet.

After waiting for an extremely long time our carpet for stairs and runners arrived only to find out the salesman had not measured correctly and the carpet would have to be reordered but would be expedited. Waited again, no carpet. Called Empire and they could not tell me when the carpet would be in. I asked to cancel the order as this carpet is for wood stairs in a new home. We are senior citizens and it is a dangerous situation for us. I asked for my money to be returned so that I could order from somebody who could install. I was told I would be contacted by the Cancellation Dept. So far, that hasn't happened either. Left no choice but to dispute this through my bank. This is no way to do business. They will also require payment before the carpeting goes in if you are having binding done. Another bad practice. Would not recommend this company.

The carpet guys and the Empire Today carpet itself are awesome. They did a great job but the salesperson who represented the company screwed up. We're in the process of repairing some credit things. We figured my wife was okay because she had just recently received some credit and he said no, they won't do it. And then he went to mine and mine was accepted but before we did that I asked him what we were looking at for payment on $2500 through their credit place. He tried one place and it didn't work then he tried Fortiva and Fortiva accepted me. He told me the payments were under around $88. He made me feel comfortable and that everything was great so we went for it.

Before choosing Empire Today, we got two estimates and looked at the materials from other companies. Empire was a little bit more expensive but the representative that came out was very knowledgeable and informative about the products. We had floors installed in our all-purpose and living room and the hallway.

A friend who had Empire Today put in a carpet for him was really pleased with their product and service, and so we thought we'll do Empire too. We owned a rental that we fixed up to sell and had them install a carpet throughout that house other than the kitchen and the bedroom. The girl from Empire who came out was nice, and the carpet was put in the next day.

I had carpet and bathroom floor tiles installed by Empire Today. I went with them because of their price. The workmen were excellent and did a good job, too.

I’ve dealt with Empire Today before so I decided to have them install my laminate floors in my home. It was pricier than others but it's fine with me, and my new flooring is pretty good.

I like Empire Today. I've used them for the carpeting in the bedroom. They offered a halfway decent deal for the size room they put in and the salesman wasn't pushy. They came right out when I called them about a couple of the loops breaking in the carpeting and they fixed it. I plan on getting carpeting next year through them.

Empire installed our carpet and it's wonderful. Their installers were very efficient and got the job done in such a good time.

I had used Empire a couple of times before and has them install carpeting for our home's basement and the carpet met my expectations.

It didn't start out well with Empire Today because they lost their invoice. From the beginning, it was a paperwork snafu. The salesman set it up for a Tuesday then I didn't hear anything. I called a week later and they said they had not scheduled it. As for the installation, we talked about the tricky spots and they told me they'd do the best they could and they did a good job. It turned out well and I had a big rock fireplace and a nice fitment along the floor on the fireplace. I'm very satisfied.

We had Empire install our living room carpet because of their turnaround time. The cost was comparable to other brands but the quality was better.

Empire had a special deal and I had them to install neutral laminate flooring in January. We got a good deal and we’ll gladly keep the guys in mind. The floor is okay but the side mold could be better and I didn’t realize ‘till afterward. But everything is good otherwise. It doesn’t really match up with the window molding that was on the house.

Took the day off work for the install. By 9 am on install day having had no notification of approximate time of arrival I began to call the company. It took 3 calls between 9 and 1 pm to finally get a time. Said my installers were finishing another job and would be here between 2 and 4. At 4:39 they roll in. "How long is this going to take" I ask. "Only a couple of hours" was the reply. It's now 9:11 pm and they're nowhere near being done. I'd really like to go to bed tonight but I have another 2 hours at least to get my bedroom put back together. This is ridiculous. Oh update. They just informed me that they do not have enough carpet to finish the stairs. They'll be back tomorrow. Luckily they collected the balance payment first thing! (She says sarcastically).

I had a porcelain tile installed at home by Empire Today. I had also purchased cover from them years ago and I was very satisfied.

I had a laminate from Empire Today installed in my home. The cost was a little bit higher than the other variants, but one of the main reasons we picked Empire was because of the name that we knew would get a good warranty and everything with it. We've had a bit of a problem upstairs when we were waiting for the installers to come and take care of the transition strip, but in general, they have very good quality, and the installers did a very good job as far as all the finishing and the details.

They came to my house to do the measurement for my living room then the guy ask me for a deposit that he assured me was refundable. Later, I found something cheaper so I cancel my order with them. I have been calling them for the past two months about my deposit. All they do is lie, and every time I call, each representative tells me something totally different from the previous one. I guess they do not want to give me my money back. I would not recommend them to no one. Do not call this company. Look for other companies that keep their words. I do not want to go through that again.

I had Empire Today install a beautiful, custom-made rug which had to be ordered, and I had to wait for it. And about a year ago, my mother must have dropped something very heavy on the brick linoleum kitchen floor so I glued it down with hard glue and it was okay. But in the fall this past year, I come downstairs, and my mother was whipping the floor up in big, huge pieces. I told her that the floor had asbestos in it, and that the GIF floor people were not in business now. So I glued it down again in all different pieces, and it was so bad, it was like the map of the United States. I had to put a rug over it so that our little Yorkie wouldn’t touch it.

Empire Today installed hardwood downstairs and carpet upstairs in my entire house. The installers were all good. However, we have wooden tracks that are sliding. With the hardwoods, they're sliding too and separating. The trim around the hardwoods in one area is coming off the walls. So far, I'm satisfied, but I'll see how they would handle these things.

Empire Today didn't tell on TV that only certain types of laminates get 50% off. When the guy got here, he showed me the best. I ended up spending $8,500 for three rooms. My insurance agent came and he thought that the linoleum that was put in was real wood. I spent a lot of money, but I'm pleased because everything came out so nice. I would definitely recommend them to a friend.

I wanted Empire Today to do my kitchen floor and they did an excellent job. It's far beyond our expectation.

They were prompt, courteous and fair. The product looks good and I have already recommended them to friend.

It was a good experience with Empire Today. I had them install LVT for a friend because it was the biggest before, and it was a good product.

I could not be more pleased with Empire. Every representative was professional and knowledgeable, from sales to installation. I love the finished product and look forward to calling them again for the next step of my remodel. I would give Empire 10 stars if I could!

The contractors who installed my carpet and floors did a great job. They called an hour prior, showed up on time, were courteous and cleaned all up before they left. Couldn't be more pleased with the result.

Empire Today installed laminate in our home. I also had carpeting installed by Empire, so I called them for the laminate. I like the new flooring. It was put down well, it's very easy to keep clean and it looks nice. I like Terry, the salesman. He was very nice and spent the time, I didn't care for the first samples that he brought in and I told him I like something lighter and he brought in another set of samples. The guys who laid the flooring did a good job as well. They didn't bring enough the first day, so they had to come back the next day and finish it. That didn't cause a huge problem, it could've if I wasn't here, and that's something that Empire could look into. They were very nice and I had no other problems other than that. It was an excellent experience, and I would definitely call Empire if I needed flooring again.

Empire Today did a nice work. I had laminate put in through the whole house, and the installation and finishing work were superb. The people who did it were polite, wonderful, and did it very quickly. They have to work on 1,600 square feet and they finished it in two days. We’re elderly and it was a lot of work for us. However, I'm not very pleased that the laminate we have smudges and marks very easily. Because of that, I’m at it all day every day. So I called the company and they told me to buy one of those laminate cleaners and it works. But it’s a lot of maintenance because it’s through the whole house - the great room, the kitchen, and the hallway.

Working with Kendrick was amazing. He was fantastic through the whole thing and did an excellent job for me. Although the workers dug up a couple of the walls when we prepped the house for showing the property, which was unfortunate because I ended up having to foot the bill for that.

I called Empire Today on a Friday and a salesman came the following week. We discussed what I wanted to accomplish and he showed me samples. I accepted and two men came and put down the rugs the following week. I was very pleased. One salesman measured the doors, but apparently they couldn't continue because the doors had to be shaved at the bottom. So another week passed and one man came back. He carried the doors down the steps and he shaved them off. All this work was done outside, and he did it thoroughly, so I appreciated that. And everything worked fine - the doors are sliding side to side. I was very pleased that he came back. I paid extra for that, but it had to be done ‘cause the doors couldn’t be put back the way they were. One was left in place, but then they decided they couldn’t do the rest until the bottom of the doors were cut.

Empire Today installed laminate wood in my home. It was a very good sale so I saved a lot of money, which I appreciate, but they didn’t deliver what they said. I wasn’t given any instructions on the flooring's maintenance and the installers had to delay because of the paperwork on Empire's end. They say that Empire does that all the time and the contractors have to wait. I waited for almost two hours for them to come and pick up a piece of paper and then go back.

The guys were wonderfully nice. Only one problem. They brought out two dye lots so the carpet was two shades. The guys they sent out to check it tried to sell me a snow job. Playing good cop bad cop. I have been calling to talk to a supervisor for two darn days. No one is calling me back. I tried to be nice about it. Now I am mad. I want it fixed. The carpet and padding is beautiful. But, the mistake is very visible in my living room.

We've had good luck with Empire from three houses, so we went with them. In addition to the first Empire visit we had, we had additional wood flooring installed in our home. I like its style and color. It's got some red in it and it's great for wood. We had it in the two bedrooms where we had carpet which Empire had installed previous to that and we had a good experience. Also, the salespeople did a great job and the installation guys were wonderful as usual. Everything went superbly.

We have been very happy with both jobs performed by Empire Today. The work was done quickly and professionally. Our carpeted rooms look great.

My experience with this company has been a side show. After three days of taking off work, two cancelations within minutes of when they were suppose to come and numerous calls to their customer service, I am still left with buckling lament in my kitchen and have been without a stove for 4 days now due to their incompetence.

I have other carpeting put into other rooms and I hate it. Then Empire came in, did their work and it was such a professional job. They were also very courteous. I love Empire Today and I would recommend anybody to them.

Lisa was THE MOST professional, informative yet pleasant salesperson we have EVER had for anything. She knew her products inside and out and we never felt like we were rushed, pressured or given a bunch of information just to sell. She was confident in Empire's quality of materials, honest, listened attentively to our needs as customers and multitasked the whole time doing measurements etc in a very unobtrusive way. She is top notch! The installation team was also top notch. They were polite, extremely thorough, very hardworking and respectful of our home. I cannot say enough about them either!

Our experience with Empire was perfect. I set up an appointment online, they appeared at the hour stated. The representative took his time measuring to give us an accurate price. When we hesitated, he offered us an incentive which made the offer too good to refuse (a word to the wise!). The installation was equally professional and timely. We are extremely pleased with the purchase and the experience.

About a month ago, I had Empire Today install my laminate wood flooring. When they said that there's going to be some percentage off, they were not lying like the other companies on TV. Empire's team was prompt about what they were advertising and I had a very good experience with them. They were wonderful and I was very happy. At first, they had something wrong, but they changed it right away, so it was very satisfactory to my liking.

I had a great experience with Empire Today. I used to sell flooring for them so I know how they operate. That's why every time I need hardwood services or carpet, I call Empire.

I am very pleased with the timeliness and courtesy of the guys that did our hardwood installation. Would recommend Empire based on my experience and how easy they made the day flow. I was worried it would be a huge ordeal. I wasn't inconvenienced at all.

Laminate floor - Excellent and professional workmanship done in a timely manner.

Excellent service from 1st call to completed project. Very professional from start to finish. Would recommend to anyone who is in the market for new flooring. Price was amazing. The installers moved all the furniture with ease.

Very thorough. Very fast. From beginning to end, job went smooth and highly satisfying. First time that I have used Empire flooring for anything. Will have no problem contacting them again for any further work, as well as recommending them to others. Great customer relations. Especially, the salesperson (Kelly).

Price was fair, service was good. I had laminate and carpet installed throughout my basement and the installers did a fantastic job. They cleaned up everything very well. After they left you couldn't tell they were here. The laminate looks outstanding.

Couldn't have gone better. The carpet was exactly as ordered, the installers were polite and efficient. The work got done without any problems, they removed all remnants and cleaned after themselves. Thank you.

Wooden floor and tiles were installed by Empire Today in our dining, living, and TV rooms. The experience we had was great!

The Empire workers were on time and very polite. They worked quickly, steadily and efficiently until the job was completed.

Full tile from front door entry, laundry, bath, hall, kitchen. Carpet office, den, living room.

Fast service. Great installers. 100% Satisfied.

New carpet - Installers were excellent.

We ordered carpet through Empire Today on 3/5/16 and set our installation date for 3/8/16. We received a call from Empire stating the time frame they will arrive for installation. We were worried because it had been raining all morning and thought that Empire was going to cancel our installation. They didn't cancel, but instead the installers showed up and one of them refused to enter our home because we have a dog. The dog was indeed locked in the cage and out of sight, nowhere near where they would be working.

From the initial salesman's visit to the final job, clean up, etc., everything was A1. Your main "tech" did everything perfectly, was polite, and obviously very efficient. You need to heartily thank him for representing you so well.

This was the best experience ever. The salesman came out and I picked my floor material out and the very next day, I was having a new kitchen floor installed. The gentlemen who installed my floor were the best. They were so respectful and my floor turned out perfect. They installed vinyl in my kitchen, laundry room, and bathroom with no seams. Every single piece of mess was picked up and taken away. I could not have asked for anything any better. They were the BEST.

The installation were prompt and courteous. Cleaned up after installation.

The work on my floors came out nice however the financing option I chose was not accurate. I wouldn't recommend this place due to poor salesman and financing. I received a call and they act like they were going to help but turned out not doing anything and offered me the same package. Smh.

From the salesperson to the installers, this was a great experience. Everyone was on time, called when they were supposed to, and worked quickly and efficiently. I felt the cost was appropriate and the product is of high quality. I would definitely recommend Empire to a friend.

The family floor installation itself and the quality of the product were very good. However, the salesman promised me a natural wood color quarter round. We actually had quite a lengthy discussion of the fact that I did not want white. He insisted he had a color of brown that would match my fireplace. I did not see the job until after the installers were finished and saw that the molding was indeed a creamy color instead of brown. I signed off on it even though I was not pleased with the way it looks. I made this remark in the first survey I was sent and I had someone call me in response to my negative comment. I was offered a choice of having it replaced or be given a $75 credit/refund on the job.

Excellent installation team and quality carpet for the price.

Empire Today was excellent. I had them install the flooring in our kitchen and I'm very happy with it. I'm satisfied with what I got for what I paid so I'd refer all my friends to them.

Since I know a lot of people who used Empire Today, I decided to have them install carpet for my home. I ended up liking their work, too so I would recommend them.

We had carpet and flooring installed by Empire Today. Initially we considered other brands but their cost and quality are much more reasonable so we went with them. They're excellent.

I am absolutely disappointed with the installation of my new laminate flooring. The installers came and put the floor in but failed to mention anything about bad subfloors so when I checked my new floors they were squeaky everywhere, bouncy in some spots and even a hill in one bedroom. They never put the white gloss trim like it states in my flooring specification sheet. When I called to complain the idiot manager on shift first tells me they don't replace subfloors which is a LIE, and even if they didn't replace them they should notify me to tell me to replace them before they can do the job. Instead they put floor down which now needs to be redone and they want to send the same people who messed up the first time. It's unacceptable. My family now has our life on hold while we wait to get our floor fixed... oh and they want to charge us extra even after their mistakes.

Empire has a better price compared to other places, and the carpet was of good quality as well. When we made the appointment, they came right away the very next day and helped us with everything that we needed. They gave great service. We had the carpet installed on the second floor in the two bedrooms and a den, which is like a small living room. Recently, one of the workers came to check our kitchen floor as we're thinking of remodeling it. He was very nice and helpful.

Absolutely the worst service and experience. I would give ZERO stars if I could. I wish I had checked Yelp first! It started out feeling really good. We had a sales guy Robert who was very nice. I liked the price and product he presented, so we SIGNED A CONTRACT for the work to be done on 3/5 with the condition that we move the stove, fridge, and toilet ourselves. Done deal, we were happy. We moved all of the appliances and removed the toilet the evening of 3/4, and the next morning we got up and awaited the crew's arrival. And waited. And waited.

Approximately a little over 2 years we had hardwood floors installed from Empire. Loved the floors until maybe 6 months later. Noticed the finish peeling in a certain area. Because it was a high volume area, didn't really think too much into it. Now almost 2 years into it there are MANY other spots where the finish is peeling. Called Empire to come and inspect the product but was told they charge almost a $100 to just come out and inspect it. $100! Just to look at it??? Never was told this by the salesman nor told when I made the initial appointment for Empire to come out again. Ridiculous! If a company stands by their products then why charge a high fee to just inspect it? We had considered of having them do carpet or another product throughout the rest of the house but not after this.

I had the vinyl flooring done in my house and we also had it installed at my mother's home by Empire Today. It's good.

We had a very pleasing experience with Empire. We like the service and we're happy with the product. We had the carpet done downstairs, the stairs and the loft, but not the bedrooms. The vinyl flooring that look like wood was installed in one of the bedrooms downstairs, all the bathrooms and washroom. I like the vinyl flooring which helped me to keep it clean and looks nice. We didn’t have enough money to do all the bedrooms but they said that that carpet will be in stock no matter what. That was convenient and the price was good too.

Empire Today offered easy installation so we had them install laminate flooring and carpeting in our home. When the installer was putting some of the trim work, he did it in a way that I didn't like, so I suggested another way and he readily changed it. He was very open and receptive to it. I also appreciated that he liked it better in the end. Overall, it has been a rewarding experience.

I went over to Empire and told them that I didn't want a plush carpet and wanted something very durable that looks nice. Somebody there recommended Berber and we picked it and had it done in all three bedrooms and the hallway. We're happy with it. Empire's price was higher than some other brand but they didn't have the variety that Empire had. Plus, the salesman was really excellent. He gave me his card and I’m going to use Empire Today again because I need it downstairs. Excellent experience!

I work in a large building. We have 40-50 offices that will need new carpeting within the next few years. After reviewing bids I choose Empire. The friendly salesman came out to measure and gave us an install date. When the installers came to install on Friday they remeasured the room and found it to be larger than the salesman recorded.

In September 2015, we contracted with Empire to have carpeting, laminate, and ceramic tile done in three separate areas of our home. The work was to start in mid-October and we were told it would take a week. It ended up taking more than three weeks, and was left unfinished. After a couple of months of trying to deal with the problems with the installation, the repairs were finally finished in February. However, despite the company telling us that they would discuss some compensation for all the delays, shoddy work, and aggravation, they have not yet been willing to talk about it.

We had Empire Today put down carpet and one piece of linoleum on four rooms at home. Now all of our floors look excellent. They were very professional and easy to deal with, and their customer service was excellent. I would recommend them to anyone.

Empire Today installed carpet in a house we're selling. They offered the best price and the quality was good. We had a good experience with them.

We chose Empire Today to put down laminate flooring in our home after consideration of other brands. Our deciding factor to go to them was the fact that they took off our old floor for free. We had a great experience with their installers and they did a good job of cleaning up afterwards. We love the flooring and we have recommended them out.

I am very happy with job that Empire Today did on the carpet in my bedroom and the laminate floor in the living room. I knew about them for a long time and had said that whenever I decided to make a change in the floor in my house, I'm going to call them. This has been the first job they did in my house and I'm very satisfied with it. So far, when my family comes, they say, "Oh, how beautiful." I would recommend them to anybody. I also saw that they do window treatment, so maybe that would be the next job.

I decided to go with Empire Today because of the cost and the quality of their products. I had them install carpet. We're enjoying it right now, more so the kids. It's a good company, easy to work with and they met our standards timewise.

Other brands might have been a little bit cheaper, but we chose Empire for the size of their company, their guarantee and quality. We had some laminating done on the floors in the bedrooms and we like the style that we picked. Unfortunately, we're having problems with the floor. It seems to be popping up. We're still dealing with Empire to try to get the floor fixed, so our experience has been a little daunting.

I had a living room floor with ceramics done by Empire Today. I want to go with somebody reliable that I know is not going to do me in because I've been done in a couple of times by people that have been fixing up the house. I’ve been suckered into a lot of jobs that didn’t get done. But I trust Empire. However, I wish that I got the brown or black instead of the white for the sealing of it. Nevertheless, this was the first time I've done this and I'm happy with it. I also got three rooms that I wanted to do with vinyl, and then the kitchen floor that I wanted to be done with ceramics flooring too. I’d recommend them to friends.

A family member had referred Empire Today. I had them install a carpet in the bedroom which met my level of expectations with the color and quality. Also, I got along really well with the salesperson and appreciated his prompt arrival and knowledge of the product. Empire Today is an honest, clean and fair priced company.

With the first appointment I had with Empire, I asked about how they can correct the bad reputation they have for the better. Where I live is a very tight-knit people. We have about 8,000 home, if not, 18,000 people. A lot of them are very negative with Empire and all those companies that advertise a lot on TV, and they tried to talk me out of using them. Then the rep from Empire gave a good answer so I gave them a chance. They came and got my flooring done in two days. They moved my heavy furniture and they did a very good job. I'm pretty happy with their work and I do recommend them.

I like the carpet and linoleum installed by Empire Today in our bedroom and bathroom. They were quick and professional.

We had Empire Today for carpeting in our business location. In terms of cost and quality, they were much better than the other brands we looked at. The installation crew that was here was also excellent. Empire did an awesome job and I would definitely use them again.

Carpet coming apart in three spot. The salesman didn't tell us it wasn't exactly the same as we had. He needed to be more knowledgeable.

Empire Today does a good job. Their price is fairly reasonable than other competitors and that's why we are sticking with them. We own 126 properties and we usually stick with the same carpet that we get for every apartment. We were going to have linoleum put in but the contractor said the floor’s not suitable for it because the floor is uneven.

I had Empire Today come out and give me a bid. I took three bids, Empire had the lowest, so that was good. I had laminate floors put all the way through the house and then I had carpets put in all the bedrooms. They did an excellent job. Their installers were on time, did everything on the same day, and didn't leave any mess.

We shopped on big-box stores like Home Depot and Lowe’s, and we also went online with Fargo. Then, I got referred to Empire Today by a colleague here at work who had some work done through them, and it seemed like it was pretty good and the pricing was right. I had hardwood floors installed in six rooms and some laminate stuff in three other rooms. The only problem I've had was that the saleswoman screwed quite a bit of stuff up that had nothing to do with the product. I don’t know if she's been in the business for 10 years but she did a lot of things wrong and caused us downtime on the installation. It wasn’t very well-organized on her part. Other than that, the cost and quality of the flooring turned out better so I was really happy with that. The installers were professional and good too.

We had tile flooring installed by Empire Today and it's excellent. I went to Home Depot, Lowe's and other third parties, and their costs were about the same. The difference, however, was the quality of product and the shades of colors that were presented to me. Also, they were on time, very professional and easy going.

Empire Today redid the carpet in our whole house and it was very good. I'm satisfied and I enjoy all of it.

If I could give this business lower than 1 star I certainly would. Horrible from start to finish. The only good part of this was the lady that came out to measure everything. We were set to have our vinyl flooring installed in 3 rooms for Monday morning (29 Feb) but they never showed up. They told us that they "guess" one of the installers quit or something because he was MIA (missing in action). After much arguing (oh this is after we already paid for everything), we were able to get a new install date for the next day on Tuesday.

We had rugs installed by Empire Today. It was good however, they had to come in and stretch it a little bit more, but it's fine now. I would recommend them.

I had wood flooring in my bedroom and hallway done by Empire Today. The price was a bit higher but I went with them because of the speed of installation. They were able to do it the next day. I was happy with the work done except that they cut the carpeting on the top of the stairs too short so they were not able to tuck the first stair in so the first stair is wood which looks awkward. Empire called me the next day but they didn't really listen to my complaint so I kind of forgot about it. I have to live with it because I wasn’t ready or prepared to change the whole stair carpet yet.

I had laminate flooring installed in our nursing room. It's very nice. I went with Empire because of the urgency of the matter. I’m somewhat familiar with their organization so I just called them. We got it for its impermeability so we could mop and clean it. They're pricey and I'm sure that everybody says the same thing. But that's the service they provide. If you want it, you got to pay for it. To sum up my experience - it's painless.

I had the floor in my kitchen done by Empire. Their sales rep was very nice and gave me a bunch of samples. While I picked out a couple, my wife finally came up with the one we wanted. The installers were good and professional. I had no problems and I'm very satisfied.

Short version: Empire gave me bad advice, cost me dollars out-of-pocket and, when they realized their error, canceled the job on the morning. It was supposed to be done and left me hanging. No one followed-up and ultimately my five calls to the customer service manager were never returned. Bottom line: As soon as they realized that they gave me bad advice and weren't going to be able to do the job for me, I was ignored. The fact that I incurred out-of-pocket costs due to their erroneous advice was of no concern to them. "Sorry for the bad news," as the installers walked out of my home, was the extent of their response to the poor way of handling my situation and my out-of-pocket costs.

I had a small bathroom done in tile by Empire Today. I got a couple of estimates from other brands but the job was so small and Empire had a flat price, which is a little better. The installation went well. They were professional and did a good job. So far, it's great and I love it. I definitely would recommend it to a neighbor if somebody asks me about it.

Empire Today had a tremendous sale going on at the time we purchased carpet and crowning for our home. Their sales rep was great to me and the installation team did a great job. They were courteous and cleaned up after themselves. I may have to call them back in to re-look at the baseboards they put in. But other than that, I'm extremely happy.

It was the price that made us purchase laminate flooring from Empire Today. I really wanted another kind but after they took the carpet off, they said the floor wasn't level enough. We had the other kind and it broke after a while. But, my experience with Empire has been good.

I heard good things about Empire Today. I had carpet installed by them in my home and it has met my expectations. It was a good experience and I would recommend them to a friend.

I had laminated flooring installed throughout my house by Empire Today. From what other people have told me, they seemed to be the cheapest and would do it in a quick amount of time. At that time, I had one broken leg with surgery and I wanted it done so quick because it was hard to get around. They did it in a good time and it was reasonably priced. The only thing I really didn't like is that none of them spoke English. And I don't speak Mexican or Spanish at all. But they were all polite and they worked hard. Other than that, they did a really good job.

I had Empire many years ago and I was very pleased with it. Also, their pricing was better than Lowe’s and Home Depot, so we had them do the job for our bathroom flooring. It was a linoleum type of product. It's lovely and has exceeded my expectations. It was a little difficult to see in a swatch but it was nicer on the floor. I wasn’t sure if I was going to like it as much as I do, but I do like it. The only thing I wish that Empire did have was more samples to show.

Empire Today's services were great, from top to bottom, that's why I'm a repeat customer. They're very prompt and agreeable to deal with. The salesperson was not only professional, he was also fair and that leaves a good impression with me about Empire.

I decided to try this company despite some of the negative reviews about some of their practices. The sales associate was very nice and friendly. He made the whole process seem simple. He worked with me regarding pricing and assured me everything was including except anything unforeseen. He was able to see the carpet being removed and the floor underneath and assured me no problem. Installation day came and the installation people told me they would have to rip up the entire floor under the carpet and put down new plywood. They said they would do it for an additional $600. The gentleman was very nice about it and explained why they had to remove the floor. I told him I understood but would not be paying the additional cost because the salesman saw the floor underneath, it was clearly visible where the carpet was missing and he assured me everything was included.

First half of the flooring crew showed up, then 10 hours later they had 4 pieces of sub floor laid. I was told the price was all together no extra then I had to buy extra pieces out of my pocket of plywood. Now I'm out more money. I have already paid $2,300. The floor crew of 2 up and left. I've been with no floor for 4 days. I can't cook, wash clothes, or anything else. My whole house is UPSIDE down. They came back 4 days later only to find they are short on flooring and trim. The trim is less than half enough. I feel like after paying that much money even some on top of the so called "inclusive" price it should have been done in one day! Now I'm out dinner for 4 days going out to eat. The ends results I'll let you know when I see them. As of now they are still not done. All I get is an "I'm sorry".

Purchased Of the new floor was Great. Salesman was very good at his job. Then came the date for the install, I received a phone call the night before to say they weren't coming out as the installer's helper was sick. That was a Thursday. Well on Friday they were suppose to be at my house by 8-8:30. When no one was there by 10 I called and was told they were picking up the flooring and would be there soon. The installer showed up at Noon with no helper. Mind you to tell me that all he was doing was dropping off the flooring so it can get warmed up to room temp. I helped him unload the flooring and he left. At this point my living room and Dinning room are complete moved into the Kitchen and bedrooms to make it so they would have room and get started right away. So now on Saturday they said they would be there by 7am to 8am but like before no one showed up.

Had our master bedroom and living room carpet installed by Empire Today. Their installation team was wonderful. They worked pretty quickly and cleaned up after themselves.

We contracted with Empire for laminate flooring. I have never been so disappointed with a company. The initial install date was on a Thursday. Because of the moisture in our foundation the install could not be done. After further negotiation we were rescheduled for Monday of the next week. We had to walk on bare concrete for 4 days. Today the installers came and they don't have the proper trim to go from one room to the other. We're told we will have to purchase this and install it ourselves. Really???

I have linoleum flooring installed in the kitchen by Empire Today. I liked their product and I could get it financed, so I went with them. The flooring was good and has met my expectations.

First I saw Empire's commercial of 50% off while I was watching the news. Then they said they would give me a free quote so they came out here. I told the rep the quote was too high. He negotiated with me and I figured it was more convenient to have them put it in versus my husband. Their team worked fast and the carpet they installed in our bedroom looks great. They got here when they said they were going to get here, and everything was excellent.

I bought a carpet from Empire Today and had it installed at home since they met my budget. Everything was fine.

Empire Today recently installed pre-made hardwood floor, and it was done professionally. We have had the floor done by them too three years before.

We recently purchased carpet from Empire Today. My parents had used them before and loved it so we tried them too. It was simple, easy and quick. The stain resistance is great because we have kids and the quality is good. So far, it's been great! I would recommend them.

A month ago I purchased the rug and tiles for my home from Empire. The sales rep and the installers were good and friendly and I was happy with their service.

We had vinyl flooring and carpeting installed in my son's home by Empire Today. I had only considered buying the rough material and doing it ourselves, but having the installation done for us was nice. We had the vinyl put down and we had contemplated what we were going to do with the rest. We then thought we would leave the hardwood floors.

Empire Today has the best price for what we wanted and I could do financing through them. They were very professional while they were here in our home. I've recommended them to several people.

We purchased laminate flooring from Empire Today. We've also looked at Home Depot, and initially they were way cheaper. But, we've heard there may be lots of added cost afterwards, so we went with Empire. It's a great service all around.

The sales representative from Empire Today was fantastic and very knowledgeable. I like the product and the price, and so I had them install some carpet in the bedroom and dining room.

I had Empire Today do carpeting for our home. The gentleman that helped in the selection and measuring was great. He knew what he was talking about and helped us a lot. He also came when I called for some needed window treatments. Now I'm just waiting for them to be installed. The whole thing was easy and terrific. My husband was here and he enjoyed it too. The carpeting work is beautiful and I certainly would recommend them highly.

Fast, great service and product.

Someone recommended Empire Today to me. I had them put some vinyl tile down in the bathroom and carpeting in the bedroom. The products were good. The installers were very polite and did a good job. I was happy with everything.

We have recently installed carpet through Empire Today. I called them first and they gave me a pretty good deal. I particularly like their stain resistance. So far, they've met my expectations.

We had a great experience with Empire, especially the installers. They were very professional and very experienced. Did a great job. I hope we get them again when we call Empire back to complete our project.

Empire installed the carpet in the living room, dining room, and hallway of my home. The installers did their job and were very good.

Empire installed carpet and tiles in my home. The products were on sale. It was a good experience as a whole.

A couple of months ago, Empire installed some tile flooring for my home. They've done the flooring for me before and I'm a return customer. Needless to say, they did a very good job.

I made an appointment with Empire Carpet. Not only was Jaime on time, but she was very thorough in her knowledge of the company she worked for, Empire Carpet. Jaime went out of her way to get us exactly what we were looking for, and the best possible price for both the carpet and installation. We were extremely satisfied with what we ordered, and we're in no way rushed or forced to make any decisions immediately. Empire Carpet is very lucky to have such a wonderful and knowledgeable woman like Jaime working for them. We cannot wait to get our new carpeting installed. Thank you Jaime for all your help.

A family member used Empire in the past and recommended it to me. I then had them install floors in my home. It was a very pleasant experience and I would recommend them as well.

We were completely pleased with the entire process from selecting the product to measuring and pricing and finally installation. The replacement of furniture and clean up were also done well. We have also used Empire services at our home in West Chester, PA with similar satisfaction. We would not hesitate to recommend Empire to any of our friends.

We purchased laminate flooring for the majority of our house and the luxury vinyl from Empire Today. I think it is overpriced but because they were able to do the job fast and do my whole house and move my furniture, I went with them. It was a big thing because we live in the house.

I had an excellent sales person come and do an in-home quote and estimate. I was really excited and felt I was making a wise choice since Empire has the price match guarantee. I signed a contract (knowing that they were competitive with their quotes - price match) and was happy to be getting our floors done. I did get another quote which was $100 more, so I was really pleased I chose Empire. The day of our installation I heard nothing from them and called to make sure that someone was coming. The installers arrived at 11:30 am which I thought was kind of late for a big job, but still glad everything was still going to take place.

One guy arrived to install carpet. We had two bedrooms, hallway and stairs. That guy was so fast. He finished quickly, but the work was excellent. Would use Empire again. Probably will in the new home as we are moving.

We used Empire previously. Because of our past satisfaction, we had them install carpet in our home. Their guys did a nice clean-up. They were pleasant, polite and considerate towards us. But the job itself was lousy. After they had gone, we stepped on a nail in the master bedroom that hadn’t been picked up off the pad. When I moved the bed out to plug some electrical appliances into the outlet, I found that the carpet was mis-cut and it was never taken care of or mentioned to us. Also, I don’t think they really stretched it the way that I’d seen it stretched in the past. This is not living up to my expectations based on my prior experience with Empire.

I was very pleased with both the salesman and the installers. They were very helpful, completely cleaned up afterwards, vacuumed, hauled away the garbage and replaced all the furniture. I would definitely recommend Empire to my friends and would use them myself in the future.

We are enjoying our carpet - it looks beautiful in our hallway.

I had Empire install laminate flooring for the two rooms in our home. The new flooring is easy to clean and it has met our expectations.

Empire Today's cost and quality were great compared to other brands so we decided to have them put up tile and flooring with laminate for our home. All of their installers were very professional and cleaned up after themselves.

Floor looks amazing. Great workmanship. Very pleased. Will definitely use them again.

The installers were great! We have noticed the seam in the middle of the room is very noticeable! Sorry about! Everything else looks great!

I love my carpet. Have been an Empire customer for years. The staff is excellent, and the installers are true professionals and perfectionist. Highly recommended and tell all of my friends to use the Empire carpet services. Will be a customer for years to come.

Everything went really well. Thank you!

They were on time. The rug quality was as promised and the price was right. Nuff said.

My experience with Empire's installers was great! The installers were on time and explained the processes of laying down the laminate flooring and also the carpeting. The installers moved all furniture and replaced the furniture in its exact spot. Installers were polite and asked if I had any questions.

Installation on time. Anyone very professionally done.

Salesman that initially came to home was very friendly & extremely helpful. 2 men that came to install right on time. Very nice men & very professional. We have zero complaints. Very satisfied with everything.

Everything from talking, to the representative, to sales person, to installer went well. Everyone was informative. The only complaint I have was the carpet was laid on my driveway which I had just spray before the installer came to remove oil spills. My house was empty and they could of ask to lay it out in my living room. I thought there would be more extra carpet than there was because of the shapes of my room so I was very happy.

Kitchen floor tiles and 10 stairs carpet and front door entrance tiles were installed. Job were perfect and clean.

I love this company. They work with you. The installer came before schedule and took an hour to complete the job. I will continue to be in touch with this company.