Empire Today Reviews

The floor has been repaired. The workers who came out really worked hard to make us happy. Looks 100% better than before. Still not happy with the customer service, felt like we only got the runaround.

Excellent transaction. Came the next day after I called. Salesman on time, was very courteous and knowledgeable. Installation scheduled for next day. Installers also arrived on time and were very courteous and skilled. Very happy with price, quality, and employees. Will definitely recommend Empire Today and plan to use them in the future.

Three issues with my purchase have left me with a very negative impression of Empire Today: Miscommunication between salesperson and installation team i.e. where the two halves of my manufactured home meet, there needed to be a filler material put in. Salesperson said the install crew would be able to take care of, but there was not mention of that on the order and the install crew knew nothing of it. My carpet install was delayed by 4-5 days due to the miscommunication. I was given $100 off the purchase price in an attempt to appeases me.

I like how Empire Today did the rug in the landings and steps in my townhouse. The workers that came in did a very good job. I'd recommend them.

I think we paid too much for our floors. 3 rooms cost me $5,500.00, and they hire immigrants. The salesman was pushy and they did not have a large affordable selection. I would not use them again. If this was buy one get one 1/2 price I sure got ripped off.

We had hardwood floors from Empire Today installed in our entire first floor. Their cost and quality were excellent, that's why we went with Empire after considering other brands. The flooring they installed looks like it has texture to it and it looks beautiful. I'm very happy with our floor and satisfied with Empire Today.

Empire Today has good products and is customer-friendly. They're also cost-effective, and quick at being able to schedule, so I purchased a carpet from them, and had it installed in the bedroom and stairs in a nursery. The installers were efficient and they cleaned up well after themselves. So far, the new flooring has met my expectations. I love the texture and softness of the carpet, although, we would have liked a thicker cushioning like a plusher pad underneath.

I love my floors!!!

They did a very good job - here when they said they would be, cleaned up, was good. Moved the bed where I wanted it. Fast and friendly.

I had carpeting from Empire Today in my living room, dining room, stairs, hallway and bedroom. The customer service agents from other brands were rude so I didn't want to deal with these other companies. The people from Empire Today that installed the carpets were nice, and everything seems okay so far. I like its design, style, texture, and my favorite thing about it, is that it's clean and soft.

We could not be more pleased with the product and service from Empire. Have recommended Empire to friends and will continue to do so. It was such a pleasure to find a company that delivers what they say! Will never go elsewhere for carpet or flooring. We're hooked!

The sales agent was very courteous and straightforward. He was also helpful. The next day the installers came in and got to work. My floor looks absolutely flawless and amazing! I'll be back to get my last 2 rooms done.

Floor was put down well only spots coming through. Had 3 rooms done. Very disappointed. Salesman totally didn't represent and inform us this would happen. Used Empire many times. Will Not use them again. They are doing nothing to make their customers happy.

We had work done by Empire Today in the past, and recently, had them install carpeting in two bedrooms and a living room in our home. The carpet was laid the next day, and the installers did a great job. Empire Today provided great service, and the carpet they installed met my expectations.

Product and application were excellent. Very professional. My only complaint is in the area of scheduling. Twice, scheduled application dates were canceled at the last moment. This creates difficulty for the consumer, especially when the flooring work involved the master bedroom and a great room including kitchen.

Hardwood floors in three rooms. Beautiful job, professionally done in a timely manner. Workmen were very considerate and friendly. I highly recommend Empire.

Great job. Good and friendly installers. Came back to reinstall door taken off which was not put back on right. All done right.

Excellent Service. From beginning to the end of my carpet being installed, I can respectfully say that it was done totally professionally.

My whole experience with Empire was excellent. Made appointment online, salesman on time and courteous. Installation done few days later. Installers took old carpeting and padding, swept before new installation, even ran their sweeper afterwards. Entire project would be highly recommended by me to friends and family.

The entire transaction was handled very professionally. I am so pleased with my new floors.

Excellent service from start to finish.

White quarter round was installed with my hardwood flooring and I was not happy. I was text by my salesman that matching quarter round was not available, which was not correct. I am now having to pay to get the matching quarter round installed.

From the salesperson coming to our home all the way to the installers being professional and courteous, the Empire company lived up to its guarantee of low price, quality carpet and installation. They helped us along the way and even returned to our house for a second time when we had another two weeks to think about the options and even compare with competition.

My carpet was installed a month ago. The salesman from Empire was nice and I bought carpets for 2 rooms ($1,777). The installer worked hard and after he was done, he helped us put the furniture back. My housekeeper who comes every week to clean showed me a place between the kitchen vinyl and the carpet in the bedroom that was coming up. We thought if that is the way it is, it will continue to get worse and when my warranty runs out, I'll be in trouble. So I called and scheduled last week that someone would be here yesterday but nobody showed nor called. I sat all day and I could have done something else. I got on the phone again this morning and the guy said that he had turned it over to somebody and that's the last thing I've heard, still no action.

It was great with Empire Today. I've used them before so I used them again in purchasing a carpet that was placed in the living and dining rooms and the hall. I like that the carpet is new and clean, its style and quality. And I like the service they gave.

I contracted EmpireToday to install hardwood floors in my 430sq ft bedroom and vanity area. They sent one installer who arrived around 10ish and left around 8 pm. He had to move king bed, triple dresser with mirrors attached and two nightstands and an armoire. The floor wasn't leveled before laying the slats. And he shot quarter round nails into the floor to hold down unleveled slats. He didn't have the correct color caulk to seal quarter rounds in vanity area and he didn't have correct color transition pieces. He said he would have to come back in his broken English. He spoke very little English and arrived in an unmarked truck and carried no Empire identification. I expected an Empire Today truck.

Empire Today was great. I’ve had them once before. And recently, I purchased a rug from them and had it installed in the den. They’re really good and the installers were great. They were clean, neat and quick.

Flooring was installed on April 1i, 2016. Everything was going good, until it was time to install the wall base. The Waldos the installers brought was 3 1/4'. I needed 4' wall base for everything to look uniform. The installers at this time assured me that they could order the 4 inch wall base and have it installed the next week. I waited for a week with no response. At this time, I called several times to get this issue resolved. It was then explained to me that the 4 inch wall base is no longer carried by Empire. And my options are to either go with a smaller wall base or buy the larger Albanese and have Empire install it. This situation has been an inconvenience to me. I definitely want the 4 inch wall base and it has taken forever to get in contact with Empire. Unfortunately the best resolution to this situation maybe me being refunded the money associated with the Wall base and having another individual install the required wall base.

It's been a month since I met with the salesman. I have a section of my floor still ripped up, and it's been a NIGHTMARE since the installer first showed up. I've had water damage on my floor, taking up a small 2x2 ft section under my toilet. I determined it's not a plumbing issue. It's actually a leak in the flashing on my roof that has been dripping down through the wall when it rains, just happens to be settling between the tub and toilet. I've resolved this issue since.

I chose Empire for my living room carpet because of their price and everything that they would do. Their rep said they would take away the old rug and clean up underneath it, and they would make sure everything was good when the rug was down and clean. I like the feel of the carpet and it’s very comfortable to walk on. I don’t feel like I'm walking on a board. It’s got a nice cushion to it and it’s easy to keep clean. The installer had to do the installation himself, but he was absolutely fantastic and very courteous. He did the work in a quick and neat manner. I couldn’t ask for a better installation. Empire went above and beyond expectation.

I called Empire Today and they sent Jane out here. She was nice and polite, and everything was fine. I ordered a bedroom rug and I made sure that I stepped on the piece of rug she gave me and it didn't show prints or anything. I was satisfied. However, the rug now has footprints on it. I tried to vacuum it but the footprints won't come up so I'm not satisfied with the rug. I'm disappointed. But I have six girlfriends who came and said nothing's wrong with the rug. It's me because the rugs I have in my house, they're all no footprints.

BEWARE OF EMPIRE CARPET DEALS! First of all I'm very sad for tomorrow. Bob will be gone 3 years now and it breaks my heart that he died so young, crying all day. The Empire carpet puts the stoppers on my new replacement rug for tomorrow. I am so upset about Empire's promises. This is not the first time they have messed up the delivery of my carpet order.

The Empire Today representative that came to the house is within the circle of friends. So, I purchased the carpet from them, and had it installed in the bedroom and in the office. I like its color and mold resistance feature. It’s exactly what it was promised to be.

Empire Today installed carpets in our home a while back. They did a good job in installing them nicely at our living room, dining room, and the hallway. My sister initially had work done from them and she said they did a good job. So, she referred me. The salesperson I spoke with then was very nice and everything worked out fine.

We bought carpet while they had one of their specials. The sales lady was very nice and helpful. The installers were also super nice and did a pretty good job with the 3 rooms and stairs. Unfortunately they made a pretty big mistake in the hallway. During the day light it's not as obvious but come sundown this very clear line in the middle of the hallway is visible and very annoying. The installers put two carpets together in the middle of the hallway instead of between rooms. The carpets are turned different directions so when you vacuum half the carpet is light and the other is dark. It looks tacky, as if I added a slightly different colored carpet later. Disappointed.

We've used Empire Today twice. This is our second go around and we're as happy as we were the first time we used them. We got carpet and tiles for the bathroom before and this time, it was carpet for three small bedrooms. The price was higher than I wanted to pay but I used it because of the no-hassle thing and it was convenient to have it done so quickly. Other than that, it was pleasant and professional.

Empire Today installed Luxury Vinyl Planks in our master bedroom, living and dining rooms in our home. It was a very good product and the cost was a lot better as compared to other companies. Empire worked with my schedule for the installation, so I went with them and I'm glad I did. The installers were great and did a great job. They're very professional, nice, polite, respectful and came when they said they would. I was told it'd be done in two days, and they worked until the second day and finished it. They didn't have too many breaks, and they put my furniture where I wanted it. I like that my new flooring looks nice and feels good on my feet. It also cleaned up really nice. I also like its color. It's beautiful, I love it and it's better than I thought. My overall experience with Empire has been fabulous.

A couple of my friends had used Empire Today and I also used them because they showed me the product and gave me an estimate. I purchased wall-to-wall carpeting from them and had it installed in the living and dining rooms. I like the weave of the carpet and the price was good. They've got everything done so fast, clean and neat, and they’ve put the furniture back good. They knew what they were doing. I highly recommend this company.

We hired Empire to install carpet in September of 2015 and within weeks the seams were unraveling. They sent a specialist out to inspect it in January and then stated they would be replacing the entire carpeting in our home due to the poor job. We agreed to having it done again no matter how much this will inconvenience us again. Well what now matters is this is how it is ending as they backed out of it on the day of installation after rescheduling it twice leaving us in boxes in our home for close t a month with a newborn as well and one recovering from knee surgery. When you read the details below you see why I would never recommend Empire Today for carpeting...

The Empire guy who came to the house was very nice and professional and I liked the way he gave us our options and told us the cost. We went with them and they installed carpeting in four bedrooms and a staircase at our home. The way the carpet was laid - the corners, and the padding under it - was a good, professional job.

Just got off the phone with Empire. I called because a piece of my laminate flooring has shifted and there is a gap in my flooring. I was told that I have to pay $100 for them to come out and fix the flooring. I'm sorry did I pay thousands of dollars for the floors to shift or should I as a customer and Empire know that the floors should be tight enough so they don't move!!! I was told that I am out of warranty and it had to be within a year. Once again, I don't expect for the flooring to move if done correctly. This is not the first time that I have had to call Empire. I have also had to call them back to fix my stairs and laminated to the same area I was calling about more than once.

Sales agent Nicole that came to our home was very pleasant and easy to work with. My husband and I decided to have Empire install Tile. My husband takes off work for the installation to take place. NO ONE shows up, we received an email stating the installation was to take place 5/3/16 not 5/2/16 per my contact. When calling Empire's Customer service Dept. I spoke to the rudest, unhappiest employee by the name (Omar from West Texas). He talked over me the entire conversation. I asked for a corp address he couldn't give it to me. Then I asked for a phone number to make a complaint about my service he denied that as well. My last request was for a manager, Omar then places me on hold for the manager Maria for 5 minutes and never returned to the line. This was by far the worst customer service I have ever received. I called the sales agent Nicole to cancel my order.

Empire Today put in our carpet 12 years ago and recently I hired them again to install carpet in my office. It was excellent and they're professional. I also like the price and quality.

We had carpets and tile installed in two bedrooms, kitchen, and bathroom. We chose Empire Today because of the quality of their products and service. They exceeded our expectations. The experience has been easy and it was a pleasure.

I shopped around a little bit and decided to go with Empire Today. I had a carpet installed in my home's hallway, stairs, and living room. The salesman I dealt with, a repeat time, came to my residence. In the midst of my purchase, he wasn’t trying to push anything more on me. I felt that I was getting the best deal for the quality and the money. The installers did a phenomenal job too. They were clean and professional. They really took the time to answer my questions. The comfortability of the carpet and its quality were real nice. I like the stain resistance as well. Overall it was a good experience, right from the salesman to the installers. It was fantastic.

I needed the carpet so badly, so I had the carpeting installed by Empire Today in our dinette-living room hallway, and it's a great carpet. It's a lot different from what I had before.

I got Empire to install carpet to three bedrooms. I considered other brands also but their price was higher than Empire's and the quality wasn't as good. Empire has better cost and quality. I was happy with everything - design, style, durability and comfort level. The new flooring has met my expectations. Everything was great!

Excellent experience - I will recommend to others.

I like the color of the carpet installed by Empire Today in the living room and bedroom of our home. It's been a satisfactory experience.

Empire had a lovely young saleswoman and so I decided to choose a product sold by them. I got a carpet installed in my basement. I like its design, style, durability and comfort level. To this point, my expectations has been met except that some people told me that, on the cement, I should be using steel edging which Empire insisted that I do not need. But everyone else told me that I do. I'm hoping I won't have a problem. Nevertheless, the service people were professional and it was a simply beautiful experience.

We had a good experience with Empire Today. I had carpeting installed at home in the lower level and on the steps. I like their color and it looks nice. What's also good about Empire is that they can have somebody out and install their product right away. And we’re very happy with it. Their workers were very polite and helpful. It was a very pleasant experience all the way around.

We've always used Empire. I bought thick carpet and flooring from them and had these installed over a month ago. Everything is fantastic. We've used Empire before to put brand-new flooring in the kitchen for our apartments in Alameda. We also had them put carpets in my mother's home.

My wife and I are really happy with Empire. We had a piece of our floor replaced and we didn't consider other brands because Empire installed the floor two years ago and did a really good job. The gentleman who did the floor was really fast.

Empire Today was great. They came out to the house and their prices were good. They installed basement carpet in my home and I'm very pleased with it. They were also very professional. The salesgirl was very helpful, educated, knew what to show me and helped me pick out the carpet. Then the guys came in, did their job, and cleaned up.

We looked online for various options and Empire’s name stands out, and we figured we’d go with the best. Empire was great from the moment that we engaged with them on the phone all the way to the people that came in to do the work. So we got a great starting point. The sales representative was absolutely wonderful. He went above and beyond to cater to our needs and worked with our schedule. I like the quality of the wood floor we had installed in the living room and dining area. It was all so amazing so I gave them the best rating I could. I would definitely recommend them.

Empire Today installed a laminate floor in our family room. I did it with them before in the past. They were good quality service so I went with them again. The new flooring met my expectation. Overall, it's all good.

Really unhappy with what occurred. An hour and half after my estimated time, Empire Today couldn't even reach the local vendor nor locate the installer. I live an hour away from the place the work was scheduled for and at 4:30pm on a Friday all they could say was that they will keep calling. I was left to stand outside an empty apartment for hours before I said that I have to reschedule because I needed to drive an hour home. And they still didn't even know where the guy was. Personally I think I should be discounted for the wasted time and gas.

I had carpets installed by Empire in the living room and bedroom. This is a rental property, so we're out-of-state and couldn't afford to stay for two weeks waiting for the carpet to be installed. I compared other brands with similar carpet quality, and chose Empire since the guy came out the night before and the next day they installed it. The carpet is fine and has met my expectations.

Empire Today was super. I considered other brands but they couldn't beat Empire's price and quality. Their sales gal's attitude made a huge difference and I liked how she handled everything. The guys who installed the carpet upstairs and downstairs in my home were wonderful. They had a good sense of humor and if I asked them to do something extra, they didn't squabble about it. It was a great experience. I've had other people have Empire and they were happy, too. So, I would highly recommend the company to anybody.

I had Empire Today install carpet down my stairs. When I called the 800 number for an estimate, their guys answered the phone right away. Everything was done professionally and very nice. It was a good price and service was prompt and courteous.

Empire Today did a great job on installing my carpeting. They were done in an hour and a half and I was amazed and couldn't believe it. They moved the furniture back and set it all up so, I was very happy. They didn't bill me for the full amount until the second cycle but that's okay because they caught up with their error.

Me and my wife was quoted a price, signed the contract and paid a deposit. Installers showed up and says we need to rip sub floor out so we need an extra 1800 dollars. After calling a manager they dropped it to 1100. That's not the point though. I felt like I was dooped into paying more. They had me give cash to the installers. I did not even get a receipt.

I had a laminate flooring from Empire Today, which was installed in the den. I like the color. It's chocolate. I wanted gray but I didn't see a gray pattern that time. But I like what I have and it's working out fine for me. I'm satisfied. And Empire Today were very nice.

I had Empire Today install the stone floors in the kitchen of my home. Empire Today presented their high-quality product well, and the cost was competitive. I like the style and the color of my flooring. It’s porcelain, and it’s very pretty. The installers were very professional as well. They did a really good job and they overcame any problems they encountered. Empire has a really good product, so we’re very happy.

When getting my mom's house fully carpeted the salesman said that a contractor and crew would arrive and move all furniture around to lay carpet. Only two Hispanic men showed and was upset because of the amount of furniture and set all my mom's furniture outside in the driveway. After taking most of the day laying the carpet both men left saying they had another job to do. This left me and my 86 year old mother moving the furniture these guys left outside in the driveway. I requested a contact from Empire and to this date 4/27/2016 has yet contacted me. If I knew that the customer service was bad I wouldn't have used Empire Carpet. This was such a upsetting situation to be left in.

We used to have a laminate installed in another room and I wasn’t too happy with it. So when an Empire Today salesman came, I liked the product and its price so we went ahead with them. We purchased laminate flooring and had them installed in our living room, dining room and hall area. The price was a little higher but I like the design and the color. Hopefully, it’s going to be durable. Their salesman and the men that put the flooring down were very nice. I was very pleased. It was a great experience.

Well... Before I chose to use Empire... I read the reviews on other sites and I have to say that they weren't very good. Yet I went with them anyway. My Empire representative's name was John. I'm glad that they didn't send me a newbie. He was very knowledgeable in their products and he was very personable. I am a no nonsense type of person and so is he. I haggled with him a little bit. He reluctantly gave me what I wanted, at the price I wanted and was there through the entire project til the end. I was very pleased with the floors and also the carpet. The installers did an excellent job through and through. Very detailed and clean.

I purchased a rug from Empire Today and had it installed in a bedroom. It was a good quality rug for the price. The people working there were very nice, they left the place clean and did everything accurately. They did a wonderful job. They came, gave me the estimate and two days later, they installed the rug. Compared to Lowe's, who took measurements and told me they'll get with me, which is a long ordeal type of thing, Empire has the best prices, better quality and best time. I liked everything and have in fact recommended them.

An Empire Today sales person was at a friend’s house and after learning about their history, I decided to go with them. We purchased hardwood flooring from them and had them installed in our dining area, office, foyer, and main hallways. I like its color and though their quality may be equal compared to other brands, their cost was better. Everything was great and the install crew was fabulous. Empire stands by their product and their word.

So far, my experience with Empire has been great. My salesman was a great guy, so I decided to go with them. I'm remodeling apartment complexes, and I had their carpets and flooring, which are really nice. They did two three-bedrooms, a one-bedroom, and I got them lined up to do four more one-bedrooms. The installation guys were terrific too.

We recently purchased carpet floors from Empire Today for our three bedrooms. I like the quality of the carpet and the way it feels. It looks good and it’s not coming up. Their team did an excellent job. It was an excellent experience.

My wife purchased manufactured wood flooring from Empire in 10/15. This floor was installed incorrectly the first time. After repeated calls to customer service, calls not returned and workers never showing up half my floor was torn up and was supposedly fixed the second time by their Hispanic area supervisor who called me a ** in Spanish. The floor was still horrible to walk on and after repeated calls more runaround where no one is accountable at Empire, the floor was pulled up a third time by another supervisor.

I had a carpet installed in my home and I love it. The style and color were just what I was looking for and it has absolutely exceeded my expectations. I looked at so many different things, but Empire's price was competitive and they had the product that I liked the most. I also liked everything about the salesman who serviced me. He wasn’t pushy and was a pleasure to work with. Plus, their installers were great. Everything about the experience was absolutely pain-free. If I had the need, I would definitely call Empire again.

I took off three days from work to have laminate and carpet installed in my house. The first day no one showed up. The second day a crew showed up to install the laminate, but they did not have enough material to finish the job. The third day I had to call to find out where the carpet crew was. I was told it was rescheduled for the next day because the laminate was not done. I told the manager I could not miss another day of work. He did get a guy out that afternoon to finish the laminate and set up an appointment to put the carpet in on Saturday.

Empire did a really good job the first time I had installation. I also considered quality, raw deal and the price as some of the factors why I went with them again. Their salesman was very helpful when he came out and said what I needed rather than what I wanted. He was also knowledgeable about what product is the best which is a good selling point, too. Also, their installer and his helper did a very good job with the vinyl flooring in my living room and my hall. They put it down and it's staying - it's not getting bubbles. I like the wood-type flooring and its durability. So far, it seems very good quality. Empire Today was excellent and everything seemed to be very nice. As soon as they have the best deal, I want to get them back out to do the other room.

We went to a few carpeting brands and they were a little pricey and we decided to check with Empire carpeting because the original carpeting that we had first time was actually from them and we liked everything that they had done for us. We decided instead of going to somebody else we're just going to come back to Empire. We had new carpeting put in our living room hallway and stairway going up to the master bedroom. We like everything about the carpet - the padding and the quality.

I purchased some tiles and blinds from Empire Today. The tiles were installed in the guest bedroom and the blinds all through the house. I’m not 100% happy with some of my blinds because I was considering these to be custom blinds and thought they would cover the whole bottom of the top window but they don’t. They called me to tell me when the installer was coming out. The guy who came out was really good but he was supposed to be there on a Saturday and never showed up. I called him but he said they never told him anything about the job. I wasn’t happy about that because I lost a day’s work because I’m hourly. I had no problem with the flooring, just the blinds because I paid good money for it. I could’ve gone to Home Depot or Lowe’s and bought them to do what they did. On the other hand, I like the color of the tiles and they have good people that work for them. But whoever is running the show or scheduling was the problem.

Installers arrived on time. They removed my old carpet and padding. After that (which was about an 1 1/2 hrs on the job), one of them left for lunch. He was gone about 2 hrs. Then, they took about another hour for lunch. My daughter was ill so I let them know that I had to take her to the doctor. Once I returned, one of the installers was gone. He never notified me that he had to leave for anything. I tried communicating with the other gentleman but he barely spoke English. After about 3 plus hours, the other installer returned. He blamed the installation dept for not giving him enough materials to patch the floor.

I've used Empire Today before and so I purchased again from them for our living room carpet. The experience was great. The cost and quality were good. I like the color of the carpet..

When I filled out the online response card to have someone call me to set up an appointment for an estimate. I really wanted just that, an estimate. And the from the time I filled out the request until I got the call back was 3 hours and I thought that was amazing. Brian ** was the sales representative and I never told him I wanted an estimate only. He showed me carpet samples and kitchen floor samples, while he measured. He explained the types of carpet and flooring and answered all my questions. He gave me the estimates at which point I informed him I would need to see about getting a loan. He then explained the financing terms Empire requires and before I knew it I was approved and carpet was in my house a week later. It was simple, no regular sales pitch, just an easy experience. I love my carpet. The installers were great! Efficient, professional and I can't wait to pay off my carpet and have them install a kitchen floor!

We purchased vinyl from Empire Today, which was installed in the kitchen and laundry room. It looks like wood and it’s gorgeous. I like the style and the color. I had thought about laminate but they don’t recommend it for a mobile home. The guy from Empire explained everything to me and did a great job for being all by himself.

I had Empire Today install kitchen floor at home due to the fact that I could get a year same-as-cash installment. My kitchen's small and I thought their price was a little high, but obviously, the flooring is good and I can damp-mop it. I have recommended Empire Today and they are doing a kitchen floor right next door to me at my daughter’s.

I had used Empire before and was happy with them. Recently, they installed carpet in the bedrooms and it was great. However, the design was too patchy and I was very upset. They took care of it and I was very pleased with everything.

Very pleased with my service. I would definitely use Empire again. We did two rooms and will probably do three rooms that next time. They were very professional. They came on time and cleaned up afterwards. Overall, I am satisfied with the job they did.

I had Empire Today install the carpet. I initially called a couple other ones but Empire gave me the best quote for one bedroom. They were really attentive and the installation was great. It was better than what they installed before in the other apartment. Everything was nice and top-end. I'd recommend to a friend.

We had Empire Today install carpet in two bedrooms and vinyl flooring in the laundry room, kitchen, dining room, living room and bathroom of our rental property. We redid all the floors because they were trashed. I had heard some bad things about Empire but so far I have been so happy with what they did. The salesman was really nice. I had in my mind what I wanted to do but when he gave it a price, I was like, “Hey, this is terrific.” He wasn’t pushy but very helpful. Then when he told me I could finance it, that was the icing on the cake. I appreciated that it could be financed for a year because I’d put out so much money on that duplex. It works out for the best because I just had to pay 10 percent down.

Empire did hardwood on an area where one walks all through our house and we were real pleased with that. So after listening to people and my husband, we had Empire Today again to install hardwood on the whole floor at the office. It's a little room downstairs at our home. It had rugs in it and they took the rugs out. My husband loves hardwood flooring and we're happy with the color. I was very pleased, happy, and the job looks real nice. The workers were top-notch, very professional, and did an excellent job. They came at the time they were supposed to come. They were very helpful with putting the furniture back and that’s what I was very impressed about. Everything they did was good. I’m so glad for those installers and everything went well.

Empire is a reputable company, trustworthy and have quality products from what I hear. I purchased one solid, continuous carpet and I like it all. It was installed in stairs, the hallway and three bedrooms. I ordered the plush and it's very good. Empire Today gave me a very pleasant experience.

My carpet hadn't been replaced in 15 years. A lady came and we had a conversation, and I felt confident in doing business with Empire when we finished. They did a beautiful job and put it down well. We had it installed in the dining room and living room combined, the hallway and inside closet in the living room. Their carpet is great. It matches everything that I brought together that I already had. At times I just feel the carpet and look at it. I really enjoy the carpet.

Empire's sales guy said that I could spill bleach on the carpet that I got and it will come up. He was excellent and polite, and everyone in their team was wonderful.

My new carpet is nice. My wife loves, that's what matters to me!

My son made an appointment with Empire Today. We had carpets installed in one bedroom a couple of weeks ago and it works pretty well. I got a puppy and it will not show spots.

I recently purchased carpet from Empire Today for our bedrooms and had it installed. I like it and its color, and the guys were really nice. I'm very satisfied.

Installers showed up 4/18 with less carpet than needed to complete the job including 3 rooms which seems to be cut off on the contract, it's only partly showing. No installation done in master bedroom that was on the contract. Old pad was not removed in one of the bedrooms, new carpet installed over it. Tack was glued to existing laminate FLOATING flooring in the other room. (This will damage the carpet and laminate, and more specifically it will leave my home open to mold and bacteria as the laminate cannot breathe under the pad they actually did put in if moisture becomes trapped under the floating floor.)

Our experience with Empire was wonderful and we would highly recommend them. From our salesman (I don't have his name) from the men who laid the carpet (extremely nice, respectful, and damn good workers). Very pleased.

Empire installed our carpet on March 23, 2016. About a week later, we contacted Rex ** to inform them the installers had damaged the tile on our bathroom floor and tub with our entertainment system. Rex ** pretty much called my husband a liar and said the only way they could've damaged the tile is by dropping something on it. They sent installation manager out to take pictures and my husband pointed out that you could see the seams in the middle of the room. He took pictures of the bathroom and left. A week later after several days of calling, we finally got in touch with Rex ** who informed us that the tiles were damaged because of structural issues, but they could replace them for a discounted rate.

Our experience with Empire Today wasn’t all that great. The carpet they gave me was a standard one and it’s really thin. Their dude didn’t bring it down and tell us what they charge. Also, the salesman didn’t give us and tell us everything the way he was supposed to. He should have been more upfront about the product that he was selling. Instead, he told us one thing and then everything got twisted around to something else. I know the carpet we picked has a 15-year warranty on it. If any stain gets in and we can’t get it out or they can’t get out, they'd replace the carpet. But I haven’t called and confirmed it yet. I don’t know if the guy was telling the truth.

I checked with a couple of other people and Empire Today was the best, so I had them install hardwood flooring in our two bedrooms and hallway. I like the floor and its color. The installers were very professional and I'm very pleased.

Empire Today will have to reinstall my floors. The floors look good but they didn’t get installed correctly. Some of the boards were starting to come up and the floors haven’t even been down for three weeks, and they were making a lot of noise. There were creaks on the floor when I walked on them and some of the boards look like they were going to come up. So I called because it’s still under warranty. They had someone come out and they confirmed that it wasn’t correct. The floor wasn’t even level. He took out a level and it was so off that he couldn’t even lay it down flat, so they didn’t do a very good job installing the floors at all. So now I’m going back through the process of having to reschedule it and it’s not been very easy. I asked them if they could put some sort of hurry up on this because when they came out and inspect it, they pulled the trim up from the wall and the floor. And I’ve got a one-year-old son walking around on the floor.

I had a very good experience working with Empire. They were able to work with my busy schedule. The salesperson was not pushy at all and very respectful and installation was quick and easy. Would highly recommend if you are looking for a quick and easy carpet buying experience.

I had two rooms to carpet and Empire was running a sale so I chose them. I'm not much of a shopper so I didn’t shop around a lot. I had both rooms and my hallway done (not wall to wall) with the same type of carpet. The installers were good. However I had one room done and then I had to paint the other one before I will start - so it will start a week later. They said I got to pay again. And my rug in the hallway took about three weeks to come in. But overall, it was good.

I had an excellent experience with Empire. The salesperson was professional and helpful, and the installers were outstanding -- they went the extra mile to help as I am 67 years old and cannot move heavy objects. I would recommend Empire to my friends, and if I ever need carpet I would use Empire for sure.

I had Empire Today install carpet in our living room and dining room. We went with them due to the speed with which I could get it done. The flooring looks good, and I have had a great experience.

The installation of my carpet and bathroom tile went great. Job was started and finished when promised and I am very happy with the great looks. I really like all my flooring.

Right now, I’m a hundred percent satisfied with the way everything was handled, from the sales rep who came out and estimated what we needed to the selection that she put out. I have nothing but the highest praise for her and the two kids who installed it. I would not mind having those three people work for me. I would recommend Empire to a friend.

We went to Home Depot, but they were not as convenient as Empire Today because they were not taking care of removing the whole carpet and taking out the furniture out of the room. At our age, where my husband is 85, we needed more help than just having it done. They would charge us for everything that they were supposed to do. So we didn’t go with them, but we did pay for the estimation. They came and we never got the rest of the result of the price. My daughter called me and she said, “Ma, go with Empire because I’ve had them and they were very reliable and they were much better with the convenience for the furniture and removing the carpet.” She gave me their 1-800 number. I called Empire and then they came directly to my door. The lady had all the conveniences such as finding the contract and the color. She made us choose all that we needed. We did the business with them.

Let me starts from saying my husband and I were first time homebuyers and one of the main reason we chose Empire was because we felt this was a well established company that would guide us better in the process of choosing our new floor. The sales part was seamless (of course) and the installation only took one day for the laminate floor we chose. After installation, we noticed the floor made a lot of noise when we walked on it and we gave it the benefit of the doubt for a couple of weeks thinking that this was normal because it was a new floor. After researching and asking around, we noticed this was an issue that needed to be addressed, so we called Empire and after explaining the situation they suggested for an inspector to check out the floor. They told us an inspector could only do site visit on Thursdays during business hours, for which my husband had to make arrangements at work.

Did a great job... Came on time finished quickly and cleaned up.

Empire did my daughter's house, so I went to them to purchase wooden floors for our home's living room and two bedrooms. The flooring met all my expectations.

July 9, 2015 had new carpet installed in new home. Moved in the following weekend and noticed that there was a bad area in the carpet. It looked as if the installer cut the carpet with the utility knife and they came out and repaired the area and it also looks as if I have 3 seams but only have one, and the entire time I was speaking to a rep. at Empire and I was told that I could have the carpet replaced for a nominal fee. It was not my fault the carpet was coming out. The carpet is literally coming out every time I vacuum and I have sent pictures of the problem and nothing. Would not recommend Empire Today!!

I had on two carpets in two bedrooms installed by Empire Today. I used them last year so I used them again. I like the carpet's color and the stain resist feature. I’d use Empire again and recommend them too.

The carpet layers did a very good job and the carpet looks great.

I accept that a 2 hour window is needed when an appointment is made. What I don't accept is that they don't meet this and do not call to let you know. 3 to 5 was my scheduled time. I took those 2 hours off of work to be at home. At approx. 4:40pm I decided to call Empire to verify that someone was on the way. They said that they were over an hour away. "How can that be? My apt was 3-5". I was very upset and told whomever I was talking to, to cancel my apt.

Empire Today was running a 50 percent discount and I like it, so I had them install tiles and rug. The guys that came to install did a great job and then they left. I was very happy and very satisfied. My new flooring is wonderful, and my experience was great.

From original appointment to installation everything went smoothly with Empire Today. We had an excellent experience and when we carpet the rest of our house in the next few months, we want the same team. From sales to installation.

I had carpeting recently installed by Empire Today. They were referred to us by our real estate agent and I chose them for their pricing. The installation went very well. Everything is working good and we would do it again.

Overall, I had a great experience with Empire. The crews were nice and very professional and the workmanship is also great. I'm very happy with the services I received from Empire and I will definitely go back for another project. Highly recommended!!!

Price is more expensive than others, but having the consultant come to house on time, work done on my schedule, cleanliness of workers, etc pays for the more expensive product. Thanks.

You were supposed to have sent me a $500.00 check over 2 weeks ago. I still don't have it.

I was extremely happy with our sales representative. He went above and beyond with making sure we were satisfied. The installers did an excellent job. My only problem with the entire process was the fact that the tile installers spoke very little, if any English. This made communicating very difficult and frustrating.

The installers were very polite and worked hard all day. The floor looks great.

We are selling our house and the carpet is about 25 yrs old. We did a great job and they installed the carpet in the whole house in one day. Great job on the installers. When I order the work done, the sales person was knowledgeable and was very professional.

Setting up the appointment was easy! Lots of different flooring options were sent. Installation was quick and easy. We had a minor hiccup before the work started but I called Empire directly and they handled it right away and didn't charge me anything extra that I needed the day of the installation.

Great experience start to finish!

Super positive experience from sales rep to installers. Extremely pleased with carpet and hardwoods.

Finished flooring looks very good in portions of home where it was installed. Crew was professional and competent. They cleaned up very well after themselves.

Timely, polite, efficient workers. Would recommend. Much appreciations!

My carpet looks amazing in my house and it feels like I have a brand new house upstairs. My only little complaint I have is the installers did mess up some of my paint on the walls and left marks on my walls. Also, some of my baseboards were dented too. Other than that I will refer a friend to Empire. My saleslady was excellent, kind, and took time with me to select the right carpet for me. I will call her again when I'm ready to do my bathrooms, kitchen, and front doorway.

Sales person was thorough, courteous and knowledgeable. Both Sales people and installation people were on time as agreed. The installers were quick and knowledgeable. They had to move furniture for a 3500 sq ft house. They were very careful and they move everything back to where it came from. They worked tirelessly until the job was done to our satisfaction. If I ever need carpet again, I will call Empire Today. I recommend them to all our friends.

What a FANTASTIC experience! The salesperson was PHENOMENAL! I think he's the reason I chose Empire to begin with. I had a salesperson from a competitor a couple of days before and he was rude and demanding. The installers were great! They did a great job installing, and were very careful with the furniture that they had to move from one room to another. They were quick and thorough. One of them even brought in a package that was delivered by the post office. That sure wasn't a part of his job, but I thought it was very considerate of him to do it. I couldn't possibly be more happy than I am with my Empire experience. I guarantee that I will (and have) definitely recommend anyone I know to use Empire Today.

I simply want to say that I am happy with the salesman, the on-time service, installation, and quality of the carpet. Thank you.

Great Floor. Recommend Empire. Professional salesman. Expert in his craft. Professional installers. Satisfied customer!!!

I am very happy with the Empire Today product. We ordered laminate and the service representative, James, understood our needs. When we scheduled for installation, the installer, Douglas, was very thorough in explaining everything to us. It took 2 days to complete our 525 square feet laminate flooring. Everyone was very professional. Thank you Empire!

Was given a fair price, next day that worked for me install, did a wonderful job. The only thing that they left behind was this fantastic floor.

I spoke with Empire Today this morning and the refund has been processed. I am satisfied with the resolution on this issue.

I'm a regular customer at Empire Today and when I need carpets, I call them. I like it when they bring all different carpets - like the one-day service. I also like that they get it done fast and I don’t have to wait for a couple of days, like most companies. I had a carpet made for the bedroom by them and the quality of the carpet is good, cushiony and soft. I have pets, so I bought the one where if they have an accident, it just stays up. Their workers were also friendly, kind and hardworking.

I have had a laminate floor installed by Empire Today about a year-and-a-half ago. The installers and customer was initially great. Over time, I started to notice glue marks on the floor and glue marks on the trim that they installed after time wants dust collected on it. I paid for a long-term warranty on the floor and started noticing that the boards were curving up and bowing in certain areas. I thought that Empire strives on having good quality products but I was wrong.

Had new carpet installed Nov 2015. No problems with installation. After 3 months we noticed matting. Called Empire. Reported issue. Was very unhappy with customer service and all the questions. What kind of vacuum, how often do we vacuum? How many people live in the house, how many pets, do you wear shoes in the house, etc. I understand the question to a certain degree. But honestly I was calling about carpet that was maybe 4 months old. I felt as if they were questioning my use & care of the carpet to find fault rather trying to help a customer.

I had Empire Today put in hardwood floors in our living and dining rooms and I am pleased with their service because we had gotten the communications off for a second but it was straightened out right away. Everybody was very professional and they treated me with a lot of respect. If I had any more floors done in my home, I will definitely use them.

We had laminate flooring installed from Empire Today. A friend of mine recommended that I call them, so I did. We ordered before Christmas. Things happened and I had to keep putting the salesman off and he was very understanding about it. The company didn’t cancel me or anything and the installers were topnotch. I liked the color, it’s got the wide planks and their price was very reasonable. I didn’t want wood because I have to be way too careful with that. We have friends that have dogs and I like to move furniture around. I didn’t want to have to walk on eggshells or have anybody be afraid to walk in the room. It’s a very sustainable product and so far, so good. The experience has been very comforting.

I had recently a laminate installed on the bedroom and hallway by Empire and they did a good job. However, I had a bad experience with my first flooring with Empire four years ago. I had carpet put in the living room, hall and part of the family room. I had laminate put in the kitchen and the other half of the family room. Up against my sink is a gap that is one inch wide. There are two boards that the gap is one inch. They keep scooting back, so that I have little spaces between the boards out in the middle of the floor. It's my fault, I didn't complain about it before.

I called the bid with 50% sale and the salesman from Empire Today sold me the items I needed. Then they came out and put the floor in where I wanted them to. I have no complaints.

Empire Today installed a carpet for me, and it has met my expectations. I really like the way the carpet's texture looks when it's on the floor. The woman that came out to price and sell us everything was very professional and worked with us to find what was best for our family.

Nine months ago I had Empire Today install a carpet in my living room, and at the same time, had linoleum put in my laundry room and extra bathroom. Just recently, I also had my master bathroom put down the same linoleum. The quality of the flooring they installed is very good.

I just wanted to say that Empire Floors did a great job today installing my carpet today. The installers were very professional and courteous. Very pleased once again. I recommend anyone who is needing flooring or carpet to contact Empire Floors for an excellent deal and services.

My boyfriend ordered Carpet and Vinyl for all his bathrooms and entire upstairs last week. They said they would be here Saturday (today) to install the carpet which is fine. But he called to confirm the appointments on Thursday because he was doing his own tear out of the carpet and Vinyl. They confirmed that he was scheduled for today. Then Yesterday after he had already ripped up the flooring in all the bathrooms and upstairs rooms and taken up every single toilet in the house they call to say they can't find a Vinyl installer for that day and maybe they can make it out Monday. He asks what he is supposed to do without a toilet for the entire weekend and they didn't seem to even care.

I needed to have vinyl flooring installed and a lot have tried to have my whole place done, but it was too much money per square foot. So I picked Empire Today and they did a good job. However, the detail, like the finish and the corners where the door meets the threshold, could have been done a little bit better.

My husband and I hired Empire Today for carpeting and vinyl flooring. We were given a decent deal and our sales person told us part of the deal was only good for a certain amount of time. We wanted our flooring done ASAP and booked an appointment time that day. The week before the install we spoke to two different people to confirm the date and got a confirmation email. We hired a babysitter for the first install day as we have two children under the age of 5 and wanted the installers to be hassle free. We spent several hours prepping our home. Today rolls around with no call for an arrival time. My husband calls and is told they have no record of us being scheduled for today. They tell my husband they can service our home in two weeks.

We had carpeting installed by Empire Today. It was just a good experience.

When the Empire Today salesman came over, I asked him a bunch of questions to make sure that there was no formaldehyde or anything like that on the flooring. He said no and explained that it's because everything is made in the United States. So we decided to get them to install the laminate floors throughout the house. And the other thing was that they did everything in one day. So it's a big difference when you have a lot of people in your family. The installation crew that was here were very professional, great and quick. They moved all the furniture and were very careful. We had it done about a month ago. A month prior, we had the living and dining room and the kitchen. Then, the month later we had the bedrooms done. And luckily, we got the same crew. The flooring is beautiful. The main thing is my wife loves it, so as long as she's happy I'm happy.