Empire Today Reviews

Job well done.

Empire Today installed carpet in my staircase. The variety and quality of the products as well as the speed of installation led me to them. The cost was a little bit more compared to other brands but it was worth it to me to have the one that I wanted. I also like the ease of taking care of the carpet. The lady who came for the consultation was good at judging space and colors. She gave me a lot of input and I appreciated that a lot. It was the easiest experience I've had with flooring installation.

I liked how the people came to the house and showed me their product. They did a good job. I had Empire Today do my bathroom and kitchen floor, and the carpet on the stairs. They also installed blinds. The two guys who put the carpet upstairs did a fantastic job. They were fast so I have no complaints. I recommend Empire Today.

Empire Today did a great job for us in putting down our carpet. They came out and gave us a estimate. We had time to think about their offer with no one rushing us. We talked again and was made a even better offer which we agreed on... One man came out two days later and put our carpet down and did a wonderful job with it. It has been about 5 weeks and we are very pleased with it. We would recommend them to anyone.

We had Bruce wood flooring installed in our primary residence by Empire. We considered other brands but because of pricing and thorough evaluation and quotation, we chose Empire. The rep who sold us the job was superior and knowledgeable. He was concerned about our happiness. The workers who came and did the job were also thorough. They put up polyurethane sheeting to try and contain the dust as best as they could and that was nice and impressive. It helped contain some of the dust but couldn't contain it all because of the hot air heating system.

My experience with Empire Today was very good. They were a lot cheaper compared to other brands and they could do the job by Christmas so I went with them. They installed carpets in our home's living room, stairways, and family room. Our new flooring has absolutely met my expectations, and I like how soft it is.

I had a carpet installed by Empire Today in the bedrooms and a bonus room. It was fluffy, with nice colors, and absolutely met my expectation. Empire Today's service was exceptional and they were better than anyone else value-wise. They had awesome customer service, were timely, and gave a lot of value for what I spent. It was a great experience I had with them -- easy and quick.

I recently had Empire install laminate vinyl flooring in my living room/dining room area, and new carpet placed in a bedroom and on a staircase. 2 separate crews came on 2 consecutive days and did a very nice job. The vinyl floor came out very nicely and they did a very good job with the floor molding. The carpet installation also went smoothly and the stairs look great. I couldn't be more satisfied with the work and the price.

This was a wonderful experience. The workers were professionals and had all the materials they needed. The job was finished in 2 days as promised. The clean-up was thorough. The price was fair. I had another bid that was $500 cheaper but would take 7-10 days to complete. I would recommend Empire to anyone.

The salesperson was very polite and explained everything thoroughly. Installation was excellent and the installers did a perfect job.

Empire's customer service dept called me, actually several times leaving messages, to resolve the issue I had with no one coming out to fix the problem in my laundry room. I had someone I knew come over & fix it because I had to get my dryer back in place (didn't want to keep going to the laundromat).

This was the first time I used Empire and I couldn't be happier with the results! Will use them again for sure.

The installers did a wonderful job. Cleaning after themselves. I rate them a 10 out of 10.

Fantastic service from beginning to end. Sales and scheduling person was thorough and very helpful in making decisions. Installers were prompt, polite and most important did a top-notch job, moved a lot of furniture and replaced it when done. We are extremely pleased.

Great service from the internet, to the sales department, to the installers. Very professional, not pushy. Would recommend to anyone.

Empire Today installed carpet in the master bedroom and two staircases of our home. I like the actual design of the carpet and I had a good experience with Empire.

Very pleased, good work, nice installers, well-versed salesman, would use again when needed.

This response is for tile work that was to be done by Empire carpet / flooring company. To be fair, I had carpet and tile work done - the carpet work was great. The tile work was awful and they made no effort to help or resolve the problem. I think they thought if they ignored me I just might go away? The work was initially done on January 8th. After inspecting the work, I promptly sent an email to my contact salesperson Muir, outlining the problems and the fact that my personal property was damaged and the work was not completed as it should have been. Amongst other things, the workers decided to empty my trash can and mix tile grout in it, which ruined it, and use my tub as a mixing bowl for grout, leaving it caked and dried in the tub when I came home. I also attached pictures of the problem areas. Two days goes by, no reply, so I forward that email again.

Thank you for a great job on the installation of my new carpet! God bless.

I am extremely pleased with the carpet and the installation and the whole process. The only thing I would add is that my job was absolutely a job for 4 installers, and only 2 were sent. The installers were at my house from 9 am to 10 pm and were unable to clean up the way they wanted to because it was so late. They did an amazing job, and didn't even take a single break during the day. I have only high praise for them. I just wish they had some assistance.

Everything was installed professionally to our liking.

The quality of rug we received was exactly as expected. The variety of rug offered during the sale was good. They installed on the day I wanted it to be done and did an excellent job. They also took away the old rug, however, that is a paid service. I would order rug or other flooring from them in the future.

Great service, very professional, friendly, definitely would use again. Thank you.

Sales consultant came to my home, was very helpful and I ordered right then and there. Installers were very professional and quick. In and out and looks fantastic.

We used Empire on my house in Ca. a few yrs back and were very pleased with the carpet and window coverings, so we didn't hesitate to use them when we relocated to Nv. They did a great job on my laminate and carpet. We recommend them and will use Empire again. Great value and service.

I emptied my entire house so Empire could install carpet (5/15). After installation I had issues. Seams didn't match up and after the first week it looked worn. I paid good money for this carpet and these issues are not yet resolved. They came out, told me they would get back to me. I have not heard from them nor will they return my calls. I will never use Empire Today again and I would not recommend their service.

So far, I'm satisfied with the end result. Floors look nice. But this almost didn't happen because of the sales rep they sent. She was rude and appeared impatient. She never seemed comfortable to be in my house and didn't seem to appreciate me as a customer, even though I paid cash. I almost backed out this deal if it were not for the fact that I really wanted the floors anyway. As a matter of fact, she served no purpose other than showing pictures of the laminate, which I could've looked at online. She left a bad taste in my mouth. The laborers however, did an efficient job. They seemed to know what they were doing and were polite. All in all, I think that lady either needs more training or is in the WRONG field.

It was a great experience I had with Empire Today when I had them install a carpet in my living room and bedroom. I like the color and comfortability of the carpet. I don't know what it look like next year but right now I'm very pleased with it. I lived on the basement floor and the flooring there was concrete, I wasn't able to get the hardwood that I wanted. They could have done it but they had to go through another procedure. So I went on and got the carpet because they said the carpet that I had was a Builders carpet. In addition, the persons who did work were very professional, did a marvelous job, and explained and asked questions as they went ahead doing their job. They didn't lose a lot of time and did the job in a timely manner because they were finished with nothing left to clean.

I had a very poor experience with one of your in-home estimators. I have already called to express my concerns. I want to reschedule another visit, but want to be assured that I have a different representative. If I can receive a call A.S.A.P., it would be greatly appreciated.

I have been using Empire Today for many years and I have always been happy. This time, I had them install carpeting in the basement of my home and this new flooring is perfect. I like its quality. Every time I have dealt with Empire, everything has been outstanding. They're very professional and equipped for what I need.

We are very happy to write that the company has agreed to replace our carpet at no additional cost to us. However, we are just waiting for information on the carpet selected, whether it is of similar value to our original purchase and what is the warranty on it because we could not find that information on the website.

Empire Today was very good. My wife was dealing with their people and she said that it was a very pleasant experience compared to other times that we've had to deal with other companies. The installers were very professional.

I had a carpet installed by Empire Today throughout my entire house. I've dealt with them before and did not consider any other brands. It was quick service. It was installed the next day which was nice. It worked out well.

I got carpet installed by Empire Today in the living room, dining room, and bedroom of two rental apartments. The quality was similar to other brands, but the others were real cheaper. Nonetheless, they met my expectations and I recommend them.

Empire installed laminate flooring in the entire house with the exception of two bedrooms, which had Empire Carpet on them and I left it there because they were guest bedrooms. The workers were very efficient. They cleaned up their mess and made sure that the furniture was back in place. I have no complaints.

They were very respectful when they came in and were very nice. They did a nice job and there’s been no problem. I was satisfied.

They refuse to fulfill a contract that I signed on Jan. 7, 2016!!! And paid for in full, because a saleswoman who came out to my house made a mistake, even though she got approval from her supervisor to do a price match. I have been on the phone with Empire about 15 times. No one knows what they are doing? I received an email congratulating me on my installation, which was never done. I am always transferred from one person to another. Got a call two days ago from a installation mgr. saying that my order would be installed the end of this week???

I had Empire Today put some carpet on my steps, one on the stairs, and another on the deck on top of the stairs. They did a real good job with it. They pulled up the rug and it's been there for quite a while so they cleaned the floor before putting the padding and the rug down.

Upon closer inspection, I believe the carpet that was installed is not the carpet that I purchased. Reporting the matter to Empire in November 2015, within 2 days of installation, has resulted in no resolution as of Feb 2016, in spite of my repeated calls to follow-up with the main Empire number and the local Empire office. Repeated promises have been made by personnel who commit for field personnel who have no follow-through. In addition, there was damage done to my property which was reimbursed only 2 months after the damage was incurred, and again, only after my constant follow-up to get results.

I used Empire Today to install my laminate floors upstairs in my home. My salesperson was great and the install went well. So, I decided to call again recently for my living room and dining room floors. Same salesperson, he was wonderful again. However, I scheduled the install, even called in to confirm the date per requested by an email from Empire Today, and no one showed up on my install date. I called in around noon to find out what time they would be there and I was told they could not do it because they didn't have the material and I needed to reschedule. So unprofessional.

I looked at Home Depot for carpeting but wasn't too happy, and then I called Empire because I have seen places where they had carpeting done and gave it a shot. I was very glad I did. I had them install carpeting in the bedroom of my apartment. They gave me a quote on a Thursday, and they came on Saturday to install. They came exactly when they said they were going to come and they were in and out in an hour. The salesman and the guys who came for installation were courteous and polite. They were awesome.

We were very satisfied with Empire Today. They were punctual, professional and cleaned up after themselves.

Good morning. Several weeks ago I made the decision to get the carpet in my upstairs living area replaced (3 bedrooms, a hallway and stairs). I did my researched and settled on Empire. On January 8, 2016 an Empire Representative/contractor (Sonny) came to my home and we pawned over carpet types, padding and colors for a few hours before making a selection and setting on an installation date (February 8, 2016).

We shopped around and the interlocking features on the hardwood that Empire Today had were a lot bigger and better than what the others were offering. Also, we weren't treated very well by the other company that we talked to. They weren't very customer-friendly. We had Empire put in some hardwood floors in our living room, office, hallway, front entry, and family room. The guys that came out did a really good job. However, we are noticing a little bit of creaking noise here and there. We talked to them about it and they're scheduled to come out next week to look at it again.

The installer who came was really efficient. He did his job well and I was satisfied with it. I'd recommend Empire Today.

It is the second time we've used Empire Today, and we are more than happy with them. They are a good deal and we trust everything about them. I would hire them over and over.

Empire Today was very good. They were done so quickly and excellently, and it was fabulous because it was done at a time of the year that I wouldn't have expected. It was very much appreciated.

I had a carpet installed in my bedroom by Empire Today, and they met my expectations.

I got Empire Today to install luxury vinyl tiles in two bathrooms and a utility room. It was everything I expected it to be, I didn't consider other brands because of Empire's value and I also like their warranty. We had a very good experience in all three times that we've used them.

We had a basement rug and stairs installed by Empire Today. We ordered the rug, it arrived the next day and the installation worked well. Everybody was very cordial. The installers arrived when they said they would and did a good job. I would recommend Empire Today to someone else.

Empire Today installed the laminate and carpet in our bedroom and living room. I like the time that went in to install them and the quality of work that was done. The finish was nice. In addition, they have a good salesperson.

Everything's great with Empire Today, and I'm enjoying my carpeting. It was all handled professionally, and the gentlemen were very good.

Laminate flooring was installed by Empire Today in my family room and my living room. The installers did a good job and cleaned up really well. I was impressed with how a team of five worked well together. I really like the floor but there are some spots that move. I've got a floating floor but it's like it's not installed right and has bounce to it.

We're selling our house so we needed to get it fixed and my aunt recommended Empire Today. The wall-to-wall carpets installed in our two upstairs bedrooms were great and I had a positive experience with their people. They were fast and efficient and the quality was great. Their speed made the difference.

I called about five places on a Saturday and Empire Today was the only one that answered the phone so I went with them. I had carpet and linoleum vinyl installed and their quality is better than the other brands I considered. The cost was reasonable, too. The Spanish couple who did the installation did an outstanding job. Couldn't tell where they had to place the carpet or the linoleum at all so it was awesome. Everything that I was told happened and it went very well. I'd recommend Empire Today highly.

I've had Empire before and was satisfied so I went with them again. The hardwood floors they installed in our dining room are beautiful. Although I was not happy with the first one, this one, I'm happy with.

I needed new flooring and Empire Today got it for me. Their installers were really hard workers.

We had carpet installed in the entire upstairs of our home and Empire Today has done well. They were awesome. They assisted me in moving the furniture, worked timely, were polite, nice, and met our expectations.

I had Empire Today do wall-to-wall carpeting in my living room, part of a hallway, and the master bedroom. The men that put the carpet in were very nice and courteous. The only thing was they don't speak our language and it ticks me off. When the salesman was here, I told him I want a carpeting that once people stand on it, I won't see their footprints. He said, "Oh, no. This will not leave any footprints." But I can see the footprints and I can't stand it. It kills me. I vacuum every day and wear a brand new rug out before five years. It's like at the end of the year it'll be worn out.

We didn't like our bedroom's carpet and it was giving us allergies so we had Empire Today put our hardwood floors in. Everything worked out great and the flooring is fantastic.

I had flooring and some carpet installed in the living room and the front porch of one of my apartments that I rent out. Empire Today met my expectations.

We had wooden floors and carpet put in by Empire Today in our home's living room, dining room, den, and bathrooms. The new flooring has met our expectations except for one part of the floor where they put the seam that keeps coming out. I don't know if they need to come and redo it but overall we love our floors plus the Empire people were very kind, and courteous.

Everything went great with our experience with Empire Today. The new carpet they installed in our bedroom met our expectations.

I had carpet installed in our living room, dining room, stairway, and hallway upstairs by Empire Today. They did a professional job, and the carpet was very comfortable and nice. I'm totally happy.

I had carpet installed by Empire Today in one of the bedrooms in my home. They were good the second time I’ve used them and I’m very happy with them.

We're snowbirds and we called Empire Today down here as we had it done in another place. Their price was fair and that's the reason why we did it with them. They installed the carpet and flooring in our kitchen and did a good, fast job. They're great and met up our expectations and I've recommended them to people.

Empire Today installed the new carpet in my bedroom and I like it a lot.

Empire Today met my expectations when I had them install carpeting in our home.

My overall experience with Empire Today was very good. I called them up yesterday and today, they called me back right away, although they told me they would do the work within three business days, so I was very happy with them.

We were debating on whether or not we were going to use carpet or wood, and eventually went with wood from Empire Today. We went with them because of the rep that we spoke with. She was very good about breaking things down, and my husband looked at other places and liked her and the deal that they had. So we had the wood installed at the stairs and at the hallway. Everything was done according to what the seller told us. The guys that worked on it were very friendly and efficient too. It's a little more expensive but it's what we wanted, although it limited us on how much we could do. But overall, our experience with the company was very informative, accurate, and reliable.

I am very dissatisfied with the laminate flooring that I purchased from Empire flooring. I was told to use alcohol based products to clean it. Everything I have tried has left streaks. Every time someone walks on my floor you can see their footprint and it leaves smudge marks behind. I contacted them to get it resolved and they said there was nothing they would do. I paid almost $5,000 for this flooring and now I'm going to have to tear it up and start over. I would never buy from them again.

We were returning customers of Empire. We liked what they did last time so we came to them again when we purchased the carpet for the nursery bedroom. Our experience with Empire was great. Everything was really easy and quick. The new flooring is easy to keep clean and has stain resistance.

My husband and I went through Empire to get the hardwood floors and carpeting in our home. I would not recommend them again. The sales rep lied to us completely. LIE 1 - We were having our house painted, she advised we should have the carpeting and floors installed 1st so that their installers would not have to rip out freshly painted molding. Well we did that, it costs us extra money with the painters for the time and they said we should have never had the floors in first. Lesson learned. The installers never even touched the molding. LIE 2 - Their buy one room get one free. It's a scam we found out after. They jack up the price so you think you are getting a deal. YOU DON'T SAVE ANYTHING.

I had carpet from Empire Today installed in my living room and bedrooms. I like its texture. However, there were a couple of problems. The saleswoman promised us thicker padding, which didn't happen, although it seems to be okay with the thinner carpet that we have. And then the one in the hallway needs some adjustments in it. But aside from these, I'm happy with my experience with the company.

My experience with Empire Today was great. They were on target, prompt, and professional.

I had Empire Today install the luxury vinyl tile at home in my office, living room, and dining room. Their cost and installation was better compared to the other brands I looked into. Plus, they had the tile that I liked. I like the color, and it looks very much like actual stone tiles without the potential issues from the house shifting suddenly and cracking the tiles. Their installation crew did a great job.

Had beautiful oak hardwood floors installed in our foyer and family room today. The crew from Baltimore did an excellent job! They were fast, professional, took time to clean everything as they worked and left us with a very positive impression of Empire.

Our salesman was wonderful. Also, the gentleman who installed it all by himself, bringing all that stuff in and doing it so quickly, was wonderful. He was very nice and courteous.

I've been watching Empire Today's commercials for years and I decided to have them install the carpet in our family room. Everyone who comes in, right away, notices it.

I was happy with the carpet and the choice we picked that Empire Today installed in our three bedrooms. Everything was awesome but I did not like the way the installers installed our carpet. They also put a few dents in our wall that weren't there before. Other than that, I like the timely manner that Empire were able to get the carpet in.

I had Empire Today install laminate in the upper hallway of our home. I love it and I like its color. I went with their product because I’ve had flooring done with them before and I liked it. They have met my expectation, I've had an excellent experience and I'm very satisfied.

Empire Today installed Carpet in four bedrooms. We had already had this carpet laid in a couple of different rooms so we wanted to go with the same thing. My grandma's dog soiled it so we are looking for the thick padding that goes underneath that's water absorbent. The cost of the carpet is pretty good and overall, it was a very pleasant experience with Empire Today.

I picked Empire Today because of the time frame and I had them install the carpet in the family room and the living room of my home. Everything was pretty good.

Getting carpet installed with Empire was the worst experience ever and it all started from the shady salesperson (Greg **) three days before Christmas. A few days before Christmas the Salesperson came to my house to do the initial consultation. I told the Salesperson that my daughter wanted to purchase the carpet for me through Empire credit, but she lives out of town and would be coming to visit the next day. He stated he would wait to do the credit check when she comes but still put in the order to have the carpet installed on Christmas Eve. When my daughter came into town he took her information and left. Never called or anything to say if she was approved or not.

My front room's carpet was installed by Empire Today. I like that it's comfortable. The carpet was what I looked up and asked for and they put it in nicely. I got a lot of compliments when people come over here. Overall, I was very pleased with Empire Today.

We got a carpet from Empire Today installed in our attic, and it was well done. We went with them because of their price. Their people were also calm and reliable. They provided good service.

Empire Today installed wood floors and some ceramic tiles in the gym and kitchen of my home. The wood floors were my favorite. In addition, their team was on time and did a good job. Overall, it was a good experience, I enjoyed it, and I’m gonna do it again real soon.

I’ve gotten some estimates from other places and Empire is the most reasonable. The quality is good, the prices were better. The people were very professional. The salesman who came by was on time, a nice guy, very efficient, explained his prices and what it was going to be. I had them install the carpeting for the stairway and bedrooms at a house I'm selling. The technicians were professional. They showed up on time, did what they were supposed to do, made sure I was happy before they left, and then I paid them.

I had a very good experience with Empire Today and would recommend them.

I just had my carpet installed and I'm Very pleased! The Service was outstanding. Very nice employees!!! I would recommend Empire to anyone looking for a rug installation. I will soon be having them tile my bathroom floor!!!

I love the carpet Empire Today installed in my bedroom. It's burgundy and beautiful. The young fellows did a good job. Around April, I’m getting two more rooms done so I have to call them back.

Empire installed carpet in my living room and upstairs. At first they were more expensive but they came down on their price. The new flooring looks really good and Empire did a good job when they installed it, I actually ordered more from them.

Empire Today installed hardwood floors in our Indiana home's family room. I checked with four other brands and the prices were all within 4% of each other, so I went with Empire, and they did a great job.

I'm very happy and pleased with my whole experience with Empire Today. The installer was extremely good. I would recommend them to a friend.

I’m renting a condo and I wasn’t happy with the carpet that the owner had, so I changed it out and bought Berber carpeting from Empire Today. I wasn’t disappointed from the day I called, the day that the salesman came to the condo, and then when the two young men came to lay down the carpeting. Everything went smoothly and it was done quickly. I would recommend Empire to the immediate world. I never used Empire before, but I was so thoroughly impressed, even the two young men that laid down the carpeting were sweet. They were so good in what they did. It’s immaculate and perfect. I’m really pleased with it.

I'm a returning customer and Empire Today is the only place I get my stuff from. The carpeting they did for my living room, dining room, and bedroom are all wonderful. We had great installers and salesman. They're very friendly and professional. Everybody was wonderful. I'm very happy with the product and with the sales.

The new carpeting installed in our home by Empire has met my expectations. We chose Empire for their cost and price because we got from them the exact same carpeting and padding that we have looked at at another place for almost twice as much.

I had Empire Today install carpets for our two bedrooms and a hall. They are friendly, courteous, and did an excellent work.

Empire Today was recommended to us so we had them install carpets throughout our home. They worked well with us in meeting our budget and their installers were very professional, detailed, and did a very good job.

I had new laminate flooring installed by Empire Today in my home. I was amazed at how hard the installers worked. They worked from about 11:30 in the morning until 9:00 at night and they didn’t take any breaks because they wanted it done for me. Also, the salesman who helped me select the flooring was perfect. He had lots of samples and would hold them by the adjoining carpet so we could make sure they would not clash. This isn’t very difficult for me, but we did it in no time so I was pleased to have that help. I’d like to have him again when I make arrangements to have my bathroom done because he knows what’s going on.

Empire Today installed laminate floors in the living room of our home. They have the best cost and quality compared to the other brands I considered. They did a great and satisfying job, and I would recommend them.

Empire Today installed the hardwood floors in our home's five bedrooms, the family room, stairway and bathrooms. We love it. They were very professional and they did a good job. I got them on a payment plan, and that was very easy to do. Then I had them come back out to do my stairs and everything worked out well. They were very easy to work with.

Empire Today did excellent on both times that I used them. They were quick and were there when they said they were gonna be there. I had a good experience with them.

I got a very bad reaction from the carpet in the bedroom that Empire Today installed. It was awful. I had a very bad allergic reaction for over two weeks and I don't know what chemical they put on the carpet but I ended up on the doctor's twice. I never had that reaction before. I couldn't sleep. The smell was so horrible and I was gagging from its smell. I had to put some kind of air freshener, which didn't help. The work that the guys did was very good but the carpet itself was horrible and I would never ever buy any carpeting from, or recommend, Empire again.

Everything went well and as planned. I'd recommend Empire Today.

This was my second go-round with Empire Today and it was absolutely fabulous. It was a great experience overall.

Empire Today installed carpet in my home. I considered other companies like Home Depot and Kaufman Carpet, and there was no comparison at all with regard to cost and quality. Empire was at least half the price of everybody else. The installation process was unbelievable because we have in this rather large room, some big wall units that I don't know how they were going to move, aside from a lot of furniture that's hard to move. We took all the glassware out of these units but they popped everything out. They went out of the French doors and put the stuff on the old carpeting, which the other companies would have charged me by the foot to remove the old carpeting, and there was no charge. I couldn't ask for a better job.

We had Empire Today install carpet in all the bedrooms in our home. Everything was really good. We went with them because of the type of carpet and the warranty and guarantee they had with it.

Since posting to Consumer Affairs, I've received calls from both the local and corporate offices at Empire Today. They were very apologetic and offered to send another representative to my home. I initially agreed but later changed my mind and cancelled. The first experience left a very bad impression on me and we've since decided to go with another company.

I had Empire Today install vinyl in the kitchen and carpet in three rooms. Everything went well and it didn't take long for them to complete the job. It was beautiful when they got through with it and I was happy with everything.

Poor installation of tile and carpeting resulting from only 2 guys doing the work. Very poor customer service when I asked for them to get some help. No support from sales. Never use them again no matter the cost. Not worth the frustration and poor service.

My daughter used to work for Empire Today and she was very pleased so we had them do our carpeting all over our house except for the kitchen and bathrooms. The carpet is very plush, beautiful, and luxurious.

Empire Today did a good job in installing the carpet in our loft and on the stairs of our home.

Empire Today was great and they did everything the salesman said they would do. They were clean and quick and I had absolutely no reason to have any qualm about our experience with them.

Empire Today is an excellent company from the first time when they came out for the free consultation to the payment arrangement. The installers were great and they finished in a timely fashion. I'm very pleased with them. I'm going to call them back this summer to have them do wood or ceramic floor in the basement.

I had Empire Today install our dining room carpet. It's very nice.

Empire Today installed tile and hardwood floors in my bedroom, bathroom and living room. Everybody did a great job and they've been very helpful and diligent. The new floorings they installed met my expectations.

I had no problem with Empire Today. The installers were real professional and made sure everything was leveled out. They knew what they were doing.

I had an awesome experience with Empire Today and I would recommend them. I initially considered other brands prior to purchasing from them, but the other brands were a little higher so I just had Empire Today install flooring and carpet in my home.

I called and within 48 hours I had an appointment. My salesperson was polite and knowledgeable. We got a great price and the next day I had new carpet. Installers were professional and hard working and did a good job. I would recommend Empire to my friends!

Empire Today installed my carpet professionally. The gentleman that came here did a beautiful job explaining everything and getting things done.

We travel between our homes in Florida and Massachusetts. The Melrose, Ma home was planned to be put up for sale in the spring but just two days before the Christmas holiday we decided to put the house up for sale immediately. I needed carpet installed on our stairs and hallway. Sales rep arrived the day before Christmas and the installation was performed perfectly and professionally on Dec 28th.

The entire process was fast - easy - and painless! I was very impressed with my salesperson's knowledge and suggestions. He came out on a Monday and by Friday we had new carpet in our family room!

Empire Today's salesperson sold me right away. We had them install a carpet in the bedrooms and closet in our home, and their installers were very good.

Estimator was fair and quick... The two guys that did the installation were professional and did a great job... Very happy!

The quality of carpets from Empire Today is on par with other brands, but their cost is better. We had Empire install carpeting all over our home and the job done by the installers was outstanding.

We had carpet installed upstairs by Empire Today. We had already used them in the past and the new flooring they installed definitely met our expectations.

I had a scheduled appointment with Empire Flooring to have an in home estimate done for hardwood floors in my dining room and living room. It was scheduled for Sat. from 12-2. Now to be fair to the company we had bad weather on Friday. But no one showed up, no one called, and three days later still no one has contacted us. So I guess they don't need the customers.

Our carpeting in the front foyer and stairs was installed by Empire Today. The installers were fantastic, worked so hard, and were so considerate of my home. They're careful with things and were amazing!

We had a very good experience with Empire Today. We had carpet installed in my father-in-law’s house and it met our expectations.

The installers were FANTASTIC. My problem was with the lady who I signed the contract with... We initially added new molding which added $1400.00 to the total. When the installers got here and we over the order, we realized that they could save the original molding. (I thought they would have to rip it all out, but not so)... I called the lady and told her we were not going to use the new molding and I got a credit of only $400.00. She said I had to pay for the original molding to be pulled off and put back on... That should have been included in the original estimate before we added the molding. The installers agreed. I feel I am owed $1000.00 for that.

I had some laminate flooring installed at several locations in our home by Empire Today. The installers worked extremely hard for ten hours on Christmas Eve. They were very detail-oriented and did an excellent job with the flooring, quarter round trip and base moulding. We love it and it's really great. They did an excellent job.

The estimate, salesperson experience was very good. The estimator seemed to be very knowledgeable and experienced and provided good feedback. The order was submitted and after delivered originally on time. However, an installer misunderstanding occurred wherein the installer did not have a required piece of equipment to complete the task. The install was quickly rescheduled to our complete satisfaction and when the new team arrived the job was expertly completed in a timely manner as promised. I would certainly use Empire again.

Empire Today installed carpets in our living room, master bedroom, and stairs. The other brands we considered had about the same cost and quality, but we went with Empire because they could get the work done quicker and their price was good. I've also used them before.

Empire Today installed carpet in my home's basement. We've looked at Lowe’s and Home Depot but Empire's cost was close and quality was comparable. So we chose Empire for the ease of getting things done. They're also quick to come out, give an estimate, and then get the job done.

I had a good experience in purchasing from Empire Today. I like that they work with the customer with the pricing.

Salesperson, price, installation - no complaints. Quality of carpet, I am no expert, but I think the quality is crap. It is so much thinner than my other carpeting, that I wish I would have chosen elsewhere. Like I said, I am no carpet expert, but next time I will be and go with another company that sells a better quality product. The salesperson could have explained carpeting better to me, but it seemed like she didn't want to bother to go into all that. Home Depot reps are MUCH better at customer service. Maybe because they actually work for the company instead of being independent contractors. Anyway, the reason to AVOID Empire is because they will just sell you something and NOT take the time to educate you on your carpet choices (other than color). The quality of Empire carpeting is crap. I'll bet it wears out in less than a year.

I'm very satisfied and pleased with my experience with Empire Today. I love my floor tile in the kitchen and my carpet.

We had Empire Today install carpet in our living room, stairs, hallways, and a bedroom. We wanted the installation done quickly and they had provided that. They were nice people and they met our expectations.

Empire Today installed carpets at two different bedrooms in my home and the new flooring has met my expectations.

The salesman and the installers were very professional. It was a great experience, and I would recommend Empire Today.

We had Empire Today install our carpeting. We saw the company on TV so we called them and we got the carpeting that we wanted. The salesperson and technicians we've dealt with were nice. They were quick and fast so it was good. I love the carpet because it corresponds with our living room. Also, I love the lining and the padding. It feels good, nice and comfortable to our feet.

Empire gave me the best deal to get the Berber carpet installed, especially with the padding and that's why we went with them. My husband and I love our carpet. I really like the way the carpet feels and its color. It blended very well with the Berber carpet we already had installed and certain other parts of the house. I was really pleased with Danielle, the sales representative, because after contacting several different installers, I didn't want someone to sell me something I didn't want.

Empire send the installers and I asked them to fix all the squeaky noises before they install my carpet and they responded that they did not bring the tools to do it. They did not bring the tools but they did not care, they installed the carpet like that. I called customer service and let them know and sent one guy to fix it, but the guy did not have the tools too. I called them again and let them know, and they did not call me back after two months. They scheduled another crew to come to the house and fix the problem but one of the guys was rude and did not want to fix it. He was putting a lot of excuses.

Empire Today installed our carpet and luxury vinyl. Before we purchased from them, we considered other brands, and Empire Today had the lower cost. The sales process and price were the reasons we went with them and easy care is what I like most with my new flooring.

We had an excellent experience with Empire. Their customer service, sales rep, and installers are top notch. I would definitely use and recommend Empire.

The sales lady was really easy to work with, she made the process very easy. The workmen were on time and worked very hard to get the job completed in a timely manner.

Several years ago we bought carpet from this company. Just one week after the warranty ran out our carpet got a run in it that went the entire width of the room. OK our problem. At the same time we had CERAMIC TILE installed in our master bathroom. This was to be our lifetime floor. We were sold ceramic tile. It was very expensive. In the last two weeks the covering, for lack of a better word, started to come off in several places. Upon examination we found that it was not ceramic tile. It is pressed wood or something similar. This to me is fraud, misrepresentation, false advertising and just downright lying! Something needs to be done so other people aren't misled or lied to as we were! I wouldn't be writing to you, but I found no phone number on their site.

Our laminate floor was installed by Empire and we were impressed by their performance. They were able to meet our expectations. Our new flooring is pretty and we like it. Their crew was extremely nice, very helpful and we already recommended them to a couple of people here.

Empire had better cost and quality compared to other brands so I decided to have them install my tile floor. I love the color and durability of my new flooring, it met my expectations and everything went smoothly. The sales rep and installers were friendly and able to answer my questions.