Empire Today Reviews

Was prompt, professional installation, and clean. I would use them again if the need arises.

I was pleased with the service, the installation, treatment of installers, the clean up when they left. I felt the price was good and I have told friends and family how convenient it was having the sales person come to my home and told them if they are planning to have carpet or flooring laid down to consider Empire.

Empire experience was excellent - timely, price was below all other estimates, installers did an quick and amazing job. They even cleaned up. Highly recommend.

Workmanship was good. Person who came to the home to view area work was to be done on said we would receive free of charge a certain type of wall trim (baseboard), which we did not receive. The workers saying it was damaged. Understandably, we were disappointed.

Wow! Fastest install I've ever seen. Demo and install of 1500 sq ft of hardwood in 2 days. Super professional and floors look great. They will do my other floors as well and the carpeting based on my experience!

The experience was quick and professional. Ordered flooring on a Thursday and it was installed 5 days later by a team of young, talented, efficient, very polite men. Custom pieces were cut and placed where needed without having to tell them.

Fantastic experience from salesman to phone call to confirm to the installation! Very professional and reasonable. Thank you very much. Wish all service companies were like Empire.

No high pressure sales effort, fair price (not cheap but fair), quality products and excellent installation crew.

Came to appointment on time and very friendly. Gave me a good price and set an install date. When the install guys came I told them I was paying cash and had to go to bank. Since it was Sunday I couldn't go. So they came back the next day and installed. They did it in one day. It took them about 12 hours and it looks beautiful. Great work Empire. I'm completely satisfied. Also they gave me another $50 off for the extra day of waiting. After they were done I joked about that I would have waited another day for $100 off. Thanks Empire. I will use again and I have already referred a friend for the $100 gift card.

Guys were great. Not long and did an excellent job.

My experience with Empire Today has been fantastic and I would recommend them to anyone. We had hardwood floors put in and love them! My sales rep, Bob was very friendly and knowledgeable. The install team of Ricky ** and Andrew ** worked hard right down to the smallest detail.

We’ve always bought from other people and since Empire Today advertise all the time on TV, I asked my husband if we can have Empire come to the house and we'll see what kind of deal works for us. We then had them install carpeting in our two bedrooms, and we’re happy. I love the carpet, and I love the girl who sold it to us. The guys who installed were also great. We tried to move our furniture as much as we could beforehand so that they could do their work, but I have more to do so they helped move up furniture. So far, our new flooring is good and it was so nice not to have to go shopping with people and run from one store to another. Everything happened so quickly and nice, and it was really great.

Empire's cost was about 15% higher compared to other brands we considered, but we chose them because we thought we were going to get it right away. We had carpet installed throughout the whole double-wide two-bedroom trailer, and so far it has met our expectations.

I had some laminated floor done by Empire on my two big rooms and I'm happy about it. Compared to other brands, the cost and quality were reasonable. Also, the product that the salesman showed me is better than other products that I’ve seen. The new flooring is easier to take care of, unlike with our carpet before which we were vacuuming. Now, I just get a broom and sweep, put some stuff down and it shines. In fact, I have recommended it to my friends and they got theirs done through Empire.

I had used Empire about 15 years ago and had them install a carpet in the living room and the hall a couple of weeks ago. I like the design and color of the carpet. Their installers have been very good and efficient so I was very pleased. Excellent work.

On Thursday 4/7/16 Empire came to repair the carpet. They responded to my complaint within a day or so and offered to provide me with a complimentary repair. They provided great customer service with professionalism, courtesy, and timeliness. The arrived during the scheduled appointment and we were pleased with the carpet repair. I would rate them 4 overall. I would like to thank Empire Carpet for their timeliness in resolving the problem with the carpeting. Please continue to be one of the best flooring companies with great customer services and you will continue with much success.

I know somebody who recommended Empire Today and it was a good decision to look at them first. I got a rug from them and had them do the stairs, too, and what they did has met my expectations 100%. I also like that I could wash the rug and it's hygienic. I would recommend Empire Today to a friend. They were prompt, professional, courteous, and the quality of the job is very good.

I got a carpet from Empire Today, and had it installed in my business place. It was a successful installation. Another company was actually $100 cheaper, but they didn't have the warranty, and that's the only reason why I went with Empire.

I had a great experience with Empire Today. I went to Lincraft but Empire was a lot cheaper. The guys who came out were very patient with me because I kept saying they had the wrong carpet, but then I realized it was the right one. They didn't get mad at me. I know I delayed them on their work, so I really appreciate how nice they were about the whole thing. They were super young men and did a very good job. The carpet is easy to clean and it vacuums well. I enjoy it. I did four bedrooms in the same carpet.

Empire Today installed laminate flooring in my living room, hallway, bathrooms, and closet, and the ceramic in the kitchen. We only had one estimate before them, but Empire was lower than that one so we purchased from them. It was a very good experience with Empire Today.

Empire Today is great. They installed the wood-looking laminate floors and it's marvelous. At first, I was on for a wood but the Empire sales guy told me that wood doesn't work too good when it floods and that what they got is a lifetime warranty. The installers were very good. They forgot about the second bathroom and when we told them about it, they jumped right on it. All three of them got it done in five minutes.

Empire did a condo for me last month so I used them again. I had carpet installed on all the floors, and the people that installed it were nice. Our experience overall was very good and we were pleased with everything.

Empire came and corrected the damage. A whole new floor was put down. Edger and Victor did an excellent job and it was done right. Thank you for correcting the floor. Very Pleased!

How would you like to order carpet for the office in your home and six weeks later, when you worked your tail off to be all ready, Empire calls you and tells you that they don't have your carpet and that it's out of stock? What! YOU HAD SIX WEEKS!!! I have been very happy with Empire in the past and just recently, this is my second of two installations at our home, have been very satisfied with the first install. The first one went like a breeze, but this second one, just two weeks later, has been awful. Two different people called me two days prior to confirm the install date. Then they call me the morning of and they don't have it!!! Then they can't even tell me when they will have it or when they can install it!!! "Oh sorry, we will knock off $100 off the job." Really!

We had some laminate flooring and tiles from Empire Today. I love everything about our new flooring because it is great. I like how everything fits together - there are no spaces, little gaps or cracks. We looked at other brands prior to our purchase but we considered the convenience of getting it installed in a day so we ended up with Empire.

Empire Today was able to negotiate the pricing and their cost and quality was comparable with other brands so I had them install carpets in my home. I was going to get quotes for the basement so I called the sales rep. He was supposed to call me back but never did. I've been in sales for 20 years and I thought that was odd. The installers were nice but the people I talked to over the phone weren't very pleasant.

We had the cookies and cream carpet installed by Empire Today. It's awesome and it looks fantastic. I like its comfort and durability. Although we considered other brands prior to making our purchase, we went with Empire due to the quality of their product - it was highly customer satisfactory. Additionally, their salesman was a really great asset to them. Their installers were also in and out and very knowledgeable.

I had laminate floors installed in every room in the upstairs of our house by Empire Today. It is easy to keep and I like the way it looks. Now and then, I wonder about the safety of it because there has been different concerns about formaldehyde in laminate floors but I'm hoping it's not in my product. I am very happy with Empire Today.

On March 27, 2016, I ordered products to be installed in my home on Friday, April 1, 2016. No one called the day before to confirm but I did receive an email confirming installation on April 1st. Well today (April 1), at 915 A.M., I called to check the arrival of the installers. I was told that the products didn't make it on the truck and no installation was available for the day scheduled. I was also told that someone would contact me to schedule a Saturday install. Well to make a long frustrating story short, after 3 calls to your customer service from 9-3pm on April 1, I was left without a reschedule date or a installed products. At this point, I would NEVER recommend Empire to any of my friends or family members that I would like to keep. YOUR COMPANY IS THE WORST!!! As a new customer, this is the best way to make sure I will not be a returning customer.

Last year we had a decent experience with Empire, on a large flooring order. This year we decided to tackle the upstairs room by room. I placed a call, and set up an appointment for an estimate. We had a two hour window, but the company did not show. I was upset, and when I called, they offered a $50.00 discount on the reschedule. I told them I was not ready to decide if I wanted to do business with them after they wasted my time, and that I would call them back. I received a call the next day asking about the reason I canceled the appointment. I explained the situation and the person offered me a $150.00 discount on whatever offer was made for the install. I made the appointment, and the representative arrived within the two hour window on the second appointment.

We have a friend who uses Empire and we liked what they did so we had them install 225 square yards of carpet all throughout our house. But they got things screwed up because they delivered the wrong carpet and had to take them back. Although once they got the right carpet, things went great. It must have rained ten hours the day while they were installing it but they finally got it straightened out.

Great installers. One furniture item scratched. Otherwise happy.

Empire Today installed my father's carpeting - the moisture resistant padding, and the higher grade carpeting in the living room, bedroom, and several other places in the house. I had used Empire before. He loves the quality of the carpet and the color. He can't see but he can feel it. The installers were really great. They came early and were very friendly and courteous. They did their job fast and tried to beat the rain. The customer service department was a little bit rude but other than that, we were happy enough with them to recommend them to our family members.

We were comfortable with our decision to go with Empire Today. We liked their appointment time and how their rep came to our home. We had carpeting done by them and I like its comfort and style.

Empire Today installed a laminate in our home. I've had good success with them in the past so I purchased from them again. I like the style and the color of their flooring. The workers were very good and I'm very pleased with them. In fact, I'll have the salesperson who I've had before come out next week on another project. I'm very satisfied and I would recommend them. I'm not even looking at any place else.

We had purchased on a competitive bid carpet three years ago and needed matching carpeting for another room. We were finally able to get that room cleared out, so we didn't consider anybody else. It was an overall satisfaction with Empire Today.

Empire Today is above other brands in terms of lesser of cost. We had carpet installed in the upstairs hallway and two bedrooms and the installers were awesome.

I went with Empire Today before on a different house and I like their work so I had them install carpet this time. I also checked some other brands and it's a world of difference when it comes to the cost and the quality of the product - Empire's was much better. It's durable and I love the color, too. It has gone beyond my expectations.

We had the laminate floors done by Empire Today in our home. I have a lot of respect for the consultant and the way he approached us. I didn't need to do any more homework. They were the first and the only ones who approached us. So far, they have met our expectations but I've been dealing with a little hiccup. And for some reason, they deal with a third-party and there has been a little bit of a disappointment in communications. Overall, it was excellent.

Replace wall to wall carpeting. A wonderful experience. They were on time and worked very hard. They didn't even take a lunch break. Good job and very professional.

We bought our carpet in Feb 2014 (just 2 years ago). We had to make a warranty claim because it just looks "matted" down. And the claim started in January, and we are still fighting it (Look below at the timeline). It's to a point now where we are very close at hiring a lawyer for damages and stress and also contacting local news stations getting our word out. It will become my lifelong goal to ruin this company if this is not handled soon!

Where to begin? My experience with Empire flooring was far from acceptable to say the least! To start, we had a salesman come to our house to measure and give us an estimate. Sales pitch: I regretfully must admit that I bought-in; hook, line, and sinker. Alex really talked up the product very well and made us feel like we were getting a great deal. He also said that SmartStrand and Anso R2x are the same product. He said SmartStrand is the new name for it (found out later they are two totally different companies).

I like Empire Today. They're good people. I've had a good experience with them and I've recommended them to other people. Their salesman didn't pressure me and he listened to what I had to say. If Empire Today had people like him pushing their products, they'll install a lot of carpets. Oscar and his helpers, the first private contractors to put my flooring in, were really good. I requested for them but for whatever reason this last time we got somebody else and I wasn't pleased with that. The second carpet wasn't installed to my liking, I called the salesman up because I wasn't sure what to do. There is a seam that was open and it didn't close, he said that he would take care of it and he did. Then, they called me and then they sent somebody out. They took care of everything expeditiously. They sent out the guys that I wanted to come and put it in. They looked at it the other day, ordered the carpet for it, and they're gonna come back and fix it.

I had Empire install the carpet in my bedroom and I am happy with the experience. The sales rep was good and explained all the warranties for me.

I like the kitchen and living room floor done by Empire Today. The floor in the living room is nice and soft. I'd recommend Empire Today.

I had Empire Today install a carpet in my home. Compared to other flooring companies, they have better quality carpet and good customer service. I had a good experience and I'd recommend them.

Please beware if you're trying to cancel your contract via email delivery. The contract states that you have 3 business days to cancel contract before midnight of the 3rd business day. However, it's more difficult to cancel via email than it sounds. First, the contract is sent from a "DoNOTReply" email address. I called Customer Service and they gave me an email address that does not accept delivery "customerservice@empire-today.com". How can you cancel the contract in writing via email without the company being upfront with the proper address? ***Buyers BEWARE***

A friend of mine got carpeting from Empire Today and he gave me a reference. I was pretty impressed by what he had, so that's why I went with Empire Today for my carpets too.

When I called Empire Today, everybody was very friendly. The saleswoman who came out to the house had a lot of samples and explained things to me. That was the main reason why I went along with them. The installers did an absolutely beautiful job and I was very happy with it. I also like the color of my carpet. My experience was fabulous.

We looked at a couple of different places. A person from another company came here and was pushing us to hurry up and make a decision, and it upset my husband and I. It was the reason why we didn’t go with that company. We enjoyed the gentleman from Empire Today. He earned our business because he was knowledgeable, very polite, and seemed like a very nice person. He showed us the different flooring and didn’t try to rush us through to make a decision. The two guys who installed the flooring were respectful, very nice and sweet young men. They knew their job and did it quite well. We love the new flooring. It’s perfect.

Empire Today installed carpet in the three bedrooms and the stairs of my home. Their salesperson was confident and courteous. He didn't try to sell me anything I didn't need. He was the reason why I chose the company. My experience was exceptional.

My husband and I paid over $3000 to have two bedrooms redone with laminate wood flooring. The initial sales rep (Zavier?) was polite and knowledgeable about the flooring and installation. My husband signed a contract on an iPad and was NOT told that if we did not remove the old baseboard, the installer would put a 3/4 inch round WHITE QUARTER ROUND (that is basically cheap compressed cardboard) where the floor meets the baseboard. The baseboard and floor is dark brown!!! It looks absolutely horrible. My husband tried contacting the customer service twice by phone and once by survey before he finally received a callback.

My nephew got carpet through Empire Today and got a really good deal. So my sister and I decided to have laminate flooring installed by Empire Today. I liked the standard color they offered me and that they were the lowest in cost.

Empire Today was a more established company over different flooring companies so we had them install our rugs and hardwood floor and my wife loves them. We worked with two different sales people and they both did wonderful jobs. We really wanted to stay with the original fellow, but he was out of town and we wanted to get it done faster. So they sent out another lady and she followed up and did great work. She said that when we're ready to do more, just give them a call. I'd recommend Empire to anyone that I talk to if they ask me.

I'm a repeat customer of Empire Today, and recently bought a carpet and laminate. The person we dealt with who set up the sale was detail-focused. I like the flooring's look, durability, and the ability to clean it.

Empire Today was wonderful. We got the carpet from them and we were really pleased with it. We were looking for someone then to give us a decent price for good quality carpet. I also talked to a friend who had theirs done. Then, I called Empire. So, they came out and showed me different carpets that they had. I would definitely recommend it to a friend. In fact, I already have. I'm satisfied and we had a very good experience.

The quality of the carpet seemed similar to other brands, but the cost was considerably cheaper that's why I went with Empire Today. It has not been installed yet, but the carpet is soft and looks good. I like it.

The guy who came out was very kind. He showed me exactly what I wanted to see as far as my sample. And when they came out and did the carpet, they did a great job. The only problem that I have is there's a difference between the height level of my carpet and the tile. I wished they would've put some kind of wood or ramp or to help make that separation not so noticeable. When I step on my carpet and on the tile, my feet are on two different levels.

I had done five projects in my home through Empire. All of them to the highest quality and price. I am totally satisfied. I highly recommend them.

Compared to other brands, I got a better deal through Empire Today. The salesman talked me into it. He was very good and he knew his stuff. I like the color of the rug I got. It was middle-grade, neither expensive nor cheap, and the salesman said it was comparable to the rugs that I already have. Everybody at Empire Today did wonderful.

Empire's salesman was wonderful and the guy who laid our carpet was excellent. Our experience with them was great so we referred our friend, and she put a carpet. We were supposed to get $100 for that referral but we never saw it yet, not a penny. She gave them all the information - name, our address, everything, which was enough because we did our carpet and we don't have to call them.

Two and a half years ago I had my cabinet totally redone by Empire Today and it’s what sold me on having them do the house. Last year, I had one side of my house re-carpeted. This year, I had the other side to match. The installation was wonderful and it looks beautiful. I even saw somebody’s house on television today and they had the same dark blue carpeting. So it was great. Their installers were nice and cleaned up very well.

We've used Empire Today for carpeting twice and they've done a good job for us both times. We went to one of the big-box like Lowe's and couldn't get a price out of them because nobody knew anything about the carpeting, so we called Empire again. And they did a great job and everybody likes it. If we ever need it again, we'll call them.

We had the engineered hardwood put upstairs and the luxury vinyl tile put in our great room downstairs by Empire Today. We had looked around a bit at Home Depot but we thought we’d deal with them again because we were pleased with them when we had used them about 13 years ago when we moved into our home. We love having hardwood throughout the whole house now. It’s so much easier to clean and looks so much nicer than carpet.

Empire Today did a wonderful job with carpeting two of our rooms. We found them online and we had talked to neighbors that had used them. Their installers were really nice and so was the salesman that came previously.

I had bamboo flooring installed by Empire Today for my daughter. I had just had my two rooms done. They didn’t give me any discount on the bamboo just as their ad had said. The first man from Empire Today was so personable but the salesman wasn't very accurate. This man acted like it was another sale and it was over $7,000. He miscalculated and had to come back another time and add more to it. But I didn’t think much of the salesman and we're very satisfied with the floor They did a very good job.

We were so happy with the sales and installation of our new laminate flooring. The installers were top-notch and gave us good suggestions and information in the care of our new floor. I highly recommend Empire and will contact them for any future flooring purchases.

I’ve had Empire Today several times and they installed our flooring and carpet. Between the sales guy and every time I get a flooring installed, I always ask for the exact same crew because they are like artists. They were perfect. The sales guy was very comfortable to talk to and did not oversell. He listened to what I wanted and gave me some options. He even suggested that if they didn’t have the flooring, Home Depot or somebody else might have it. Cost was a little better than other brands.

I had Empire Today install the laminate flooring in my home. The cost and quality of their products appealed to me and I'd recommend them.

Empire Today had been around longer than the other company so I went with them. I had carpeting installed in two bedrooms and a living room, and it was good. Also, the installation was quick. They were in and out of here in three hours.

I deal with tons of vendors on a daily basis as I am a Property Manager and Empire Flooring has been the worst company I have EVER dealt with. They show up without calling, they will not give me the installer phone number so I would make sure we would be there the same time since the property is vacate. One day I had to call in 6 times and I still had a no show installer after my assistant was at the property for 2 1/2 hours waiting. The owner called me and stated that they would be there at 9 am on a Thursday and then I get a call from Empire which I was shocked because they never call back to inform me that the installer would be there between 9-11 which is different than what they told the owner. I ask Lisa with Empire if they were going to pay my assistant for the 2 hours she has to wait, so I told her I need a better time so she tells me to have her there at 10:30 with a attitude. Please never use this company.

I went right to Empire Today for a laminate flooring which I needed installed in my home. Their rep was very nice. She was informative and knowledgeable, too. She informed me of the different things that had to be done on my floor. She’s a very good representative.

Three months ago, Empire Today put vinyl floor in my kitchen. I was happy with it and I had them again to install carpet in a bedroom of my home. I was happy with it, too.

Just had their estimator stop in to give me a quote $6100 for 1200 sq feet and this was their 50% off carpet. When I asked him to print me a copy or send me an email he said they don't give "quotes" out. I promptly asked him to leave. How on earth do you give a price but don't have the balls to print the customer a copy? Empire Today lost my business and hopefully yours as well.

I have vinyl floors in my front room and I wanted to make my flooring all the same. I got with Empire Today and they installed vinyl floors in two bedrooms of my home. I'd recommend them.

I experienced a prompt and knowledgeable sales call that helped me coordinate with existing flooring. I appreciated the guidelines on the web regarding preparation of the space. Definitely, including the service to move the furniture was worthwhile! We did take out all the small items. The new hardwood is beautiful and we are very pleased.

Both gentleman that installed my carpet were efficient and polite. They were quick and accurate. I would recommend Empire to anyone. Thanks.

We had laminate floors installed by Empire Today in our living room, dining room, and kitchen. They did the construction and everything and they did a really good job. They did what they had to do and I’m satisfied. It was great. I would recommend them.

Overall, my experience with Empire Today has been excellent and I would recommend them to a friend.

Sale agent explain very clearly and helpful. All job set up very fast and the professional. Installation very professional, fast and clean. I'm very satisfied about their job. Thank you.

We had very good experience with Empire Today. We used them to put a rug in one bedroom and also to put flooring in the hallway six months before that. They did a really good job and we were very well pleased with their work. We also liked the grain on the flooring.

We had Empire Today install carpeting in two bedrooms. The service rep who came out was very thorough. We were very pleased with the service that we’ve had.

Empire has good quality material. Empire workers did excellent job with installation of floors.

After the install of carpeting on stairs and landing of my home (which cost $850). I initially thought that price was extremely high considering the small space and amount carpet needed. However, I was assured the price was correct, and the installation was difficult to do, hence the price. The installer installed the carpeting in less than a hour. Which after the install there was a large amount of carpet left over. I inquired with the installer why so much carpet was left over, and if I had been charged for carpet I can't use. He said to contact Empire.

I was very pleased with the Homestead Toasted butternut laminate floor. The sales rep that came to my home was very knowledgeable of the laminate able to addressed any question we had. The installers did a great job putting the floor and clean up after. I would be happy to recommend Empire Today. The sales rep and installer did impeccable job. Thank you.

Can't say enough about the company. Great price, fast installation, quality workmanship, and very personable and accommodating throughout the entire process.

I had carpet and some tiles put down by Empire Today. They were referred to me by my brother. The tile that was put in was plastic type and the walls aren't very square enough, so the installers did a really good job putting and installing everything. They were professional, came on time and did the job fairly quick. The service was excellent and I was very satisfied.

I have used Empire Today for 5 different projects over the course of the last 10 years. Recently, I needed new carpet for the entire house. I called, scheduled my appointment for 3/17 7-9pm and it was a no show. Customer service claims they called the person twice and left messages including an email. I was never contacted. I rescheduled for the next day 3/18/16 from 5-7pm and again a no show. Once again 2 calls were placed with no response. This has never happened but I am disgusted as I wasted 4 hours of time waiting for nothing. Be leery, if no one shows on time, they probably NEVER will!!

It was a very pleasant experience meeting with the salesman and previewing carpet samples in our own home. He was understanding and previewed just what I wanted. The installers were very professional, kind, and the installation was amazing. Our crew was fantastic. I would recommend to everyone. Thank you for everything.

Beautiful Carpet. The only problem I had was I was not informed that if I refer someone and they spend over $2000 I would get a $100 for the referral. I had to find out from my sister Vernell **.

Empire Today was very easy to work with and performed just as they had described. I could not be happier!

The guys that put the carpet in were great!!! I have carpet companies in the past really mess up the paint and baseboard and that was NOT the case this time!! Thank you for doing such a GREAT JOB!!!

Excellent Service. Representative was punctual, informative and knowledgeable about carpet, and helped us to decide on what we wanted/needed for our basement.

The install of our laminated flooring 3 rooms and vinyl floor 3 bathrooms were to our complete satisfaction.

Empire Today installed both laminate and carpet in my home. After they were done installing the laminates and I had walked through and said everything looked great, I realized after they left that I have to contact them to change the outlet on my floor, which they did a good job installing around it. I also didn’t get any extra planks. I understand that they may not have had any extra planks, but I find it hard to believe they would do a whole house without any extra. I was disappointed in that, and I talked to people but nobody’s followed up or helped me out with it.

The men who installed the carpet were great. On time, professional and courteous. We are going to have our den done next. We are pleased. It looks great and feels great. Had our guest room, office and hall done. The color and feel are great. The installation couldn't look better. 5 stars to Empire.

The 4 man crew that installed the hardwood floors was here when they said they would be there. They worked hard, did not waste any time and completed the job in one day. We were very happy with the crew that did the installation. When the job was complete no one from management called to ask if there were any problems. The only problem and it is not major is there is a number of spots where there is glue on the floor that needs cleaning. The crew supervisor, Santos, was here for 5-10 minutes. As soon as the crew started installing he left and never came back. He did leave his name and phone number. I called Santos about the glue on the floor, he said, "Buy some mineral spirits." And that was it. He didn't ask if we liked the floor, if there were any problems or anything about the installation crew. As I said we like the floor and the installation crew were very good.

Empire Today installed my porcelain tile in my dining room and people like it and I get compliments on it. I like their customer service rep, too.

I want to thank the people at Empire Today. When I set up the appointment to meet with a representative I did not know what to expect. I must admit there was a bit of skepticism that I was going to be hard sell and purchase something I did not really want. When Ingrid ** showed up to my door, that took all of my skepticism away. Ingrid is a very friendly lady who really helped out in picking out the carpet and flooring I wanted. When she was unsure about a question I asked, she called the office. This even put me more at ease that Ingrid was willing to go the "extra mile" to find out the answer and not make one up.

Empire provided excellent flooring services! Great flooring.

I recently saw a commercial on TV and thought that I would schedule an appt. online, which was very easy. The appt. was scheduled between 2-4 PM. I was shocked when John, the sales rep, showed up exactly at 2 pm. John was very helpful in what product would be the best fit for kitchen floor. We decided to have the LVT tile done and needless to say we were blown away. The installers were super and my kitchen has been transformed. Love, love my kitchen tile.

We were very happy with the carpet installation in 3 bedrooms by Empire Today. We had a new home freshly painted and were worried about the baseboards. The installer noticed the fresh paint when he arrived & said they'd be careful before I could even voice my concern. I was beyond surprised to find that not one spot of baseboard had to be touched up. Very professional installers! I would highly recommend.

Best. He’s # one. Great job.

Will definitely use again when the time comes for flooring or carpet. Thanks for a job well done and in a timely manner!

I had carpeting laid in my living room in 2013 and just had my bedroom done. Very happy with bedroom but living room looks matted. Kari sells rep took picture, said it should not look like that. Also man who laid my bedroom carpet said the same thing. No one has come out to look at it yet.

Carpeted three bedrooms in our home. From the salesman coming to our home for the free estimate and carpet type samples; to the install crew being fantastic, Empire was a great choice for our home. The install crew took up all old carpeting, laid the new carpets, moved furniture, rehung closet doors in less than 3 hours. Thank you Empire.

We are sooooo happy with everything about the Empire experience. The salesperson was exceptional in her knowledge of the carpet. We changed our mind of our already purchased carpet and she came out that same day so we could look at other samples. We ended up getting a better carpet and we are very happy with that carpet. The installers were very good. They came and installed the carpet and was out in approx. 4 to 5 hours. Very efficient.

Everything went very well. They was here as the salesmen said they would be. Thank you.

This the third time we have used Empire and have been thrilled with the professionalism. Steve our salesman for the last job was outstanding – extremely knowledgeable in the flooring profession. Highly recommend!

Had carpet installed in living room, hall and three bedrooms, laminate in kitchen, den, and dining room. Done in one day, I was very pleased with the nice job done on the installation. You can buy the best material but installation is a large part of the outcome. The installation was excellent on both products, the two installing teams worked well together which I was worried about having all of this happening at once. The installers placed everything back after cleaning up the floors. Very pleased!

From the initial phone call... to the sales person... to the price... to the installation we couldn't have been more happy/impressed. There's not one negative issue we had with our experience and would highly recommend their service.

From the first contact with our salesman Jesse ** to the completion of the project by Diego with Top Gun Flooring we had an excellent experience. Jesse helped us choose the type and color of flooring and came back to be sure we were getting what we really wanted (a decision between two colors). The scheduling was great and the installation crew showed up exactly as scheduled. They were professional and helped us work through a couple of potential problems (baseboards and furniture staging). We were originally told that it should take about five, and maybe six days to complete the job but they did it in three days. Each day when they left the debris, tools and extra materials were all cleaned up and in their proper place. We have invited several people into our home to show off our flooring and tell them how well Empire performed. Thank you for the great job.

The carpet started losing tufts as soon as it was installed. I began to cut them but now there are too many to maintain. We called customer service and were told that we had to PAY Empire $95 to inspect the carpet for defects! The carpet was inspected and he confirmed that it is a manufacturing defect. However, Empire will not take any action to resolve this matter until their claim is processed with the carpet manufacturer. They very quickly cashed my check but cannot resolve this issue in a timely manner. I am so turned off by this company and its practices. A quality business would not charge the customer to file a claim. If this is not resolved, we will be headed to small claims court to get our money back.

On 3/8/16, we had Empire Today install a wall-to-wall carpet in our single family home in South Hamilton, MA. It was an install of carpet in our daughter's room, our living room and a hallway. During the carpet installation, the contractors caused multiple damages - resulting in an unsafe environment for my family. 1) A crack in a bathroom doorway molding with sharp splinters of wood protruding from the lower section into the door opening. The vertical length of molding was also deeply scraped below the wood surface. 2) One leg of our butcher block dining room table was ripped off the frame. The contractors left the leg in position, and the table almost collapsed on my wife. 3) Two sharp nails protruding from the newly installed carpet at the foot of an entrance way - caused a puncture wound to my daughter's foot. We have since marked the nails with tape to avoid another injury.

I've dirty dirty carpets in the house so I got Empire Today install some new flooring. They have a good product and it's better than what I bought from a local hardware store. It looks more like a wood floor even though it's laminated. I'm very well pleased and I recommend them highly.

Empire Today did our downstairs and floors installed a few years ago and so we already knew we wanted them to do the flooring and stairway upstairs in our bedroom and hallway because we wanted to duplicate our downstairs. The installation guys were really knowledgeable, helpful, and accommodating. They installed everything in a very timely manner. We thought from the sales guy and even the store that it was going to be a one day job, but the installers said it was wrong and not how it was going to be. They took very good care of us and did a very good job installing the flooring. The floor has met our expectations and is really beautiful. They minimized the damage that could have been caused in everything from just the way our stairs are and the way the flooring had to be installed.

I had to install carpeting in the front room. I went to a couple of other places but Empire was the best. The cost was very reasonable and the service was right away - my carpet was installed the next day. They've done a good job on all of it. The quality of their work shows that they know what they're doing.

We had a carpet installed in the bedrooms and hallway of our home by Empire. They were super good quality. That's why I recommended them.

I had Empire Today put some tiles on the kitchen floor and some hardwood floor in the living room. The quality of flooring they put in the kitchen is excellent. It's hard, very durable and looks like a real rock. A box of 14 tiles that’s about 28 square foot is $124 and I needed 16 tiles for the kitchen, so it’s expensive, but it has good quality. It’s really hard to imagine what a floor would look like with something you picked out, but I’m very satisfied with the kitchen flooring - it looks good and exceeded my expectations. I’m just not very happy with what I chose for the living room, and I should’ve chosen something different for it.

Empire Today has the 50/50/50 sale, and I figured that I want to see what it was all about so I had them install carpets and laminates in our kitchen, bathroom and dining area. Their guys were all good and did pretty decent work. They have met my expectations and I'd recommend them to my friends.

I had two rooms (master bedroom and study room) of wood flooring and one room of carpet from Empire Today. Quality was good and the cost was a lot better compared to other brands. The flooring all fits together really well. I like the graying of the wood we chose. We dealt with three different crews on the different floors and the salesperson, and I couldn’t have asked for them to be even more professional than they were. Empire Today met all my expectations.

The carpet from Empire Today seemed to be a little better and better-priced than the other brands I had considered. The carpet they have installed in my living room and piano room was wonderful. The guy that put it in was also extremely nice, courteous and really good.

Empire Today was great. I went with them because of the price and had them install tile flooring in two bedrooms, the living room, a dining room, the kitchen and a hallway. They came as soon as I called and installed the flooring faster than we thought they would. I like all of the flooring's features. Everything went beautiful and I am really happy with the experience.

I had Empire do the carpet in my home because they're cheaper. The installation team was very good and professional. I am very satisfied with the work they have done.

This was the third time we used Empire. From the sales person to the installers, we have been very pleased with our experience. Will definitely use Empire again.

I had Empire Today install carpeting in my home's living room and bathroom. I like the way it looks, their price and their rapid delivery. I had to have one area done over again, and I'm pretty patient, but we have called several times to have somebody fix the seam in the living room and I can't seem to get satisfaction. Nobody has ever come to fix it.

I had Empire Today install carpet in my bedrooms and staircase, and it has met my expectations.

I was looking for a carpet and I considered other brands but someone whose opinion I trusted recommended Empire Today. I also heard they were the cheapest and they said it was 50% off. It seemed expensive but it’s a reasonable price. I had them install the carpet in the basement and it wears pretty well. It's a pet carpet and it’s made so that it hides stains. It disguises moistures so one can't see if there’s a spill or urine on it. However, we'd know it based on the smell so I would rather be able to see the stains when they happen so I can pick them up and it would be ideal if it disguises the dry stains, too. Nevertheless, it's been a positive experience with Empire Today.

Compared to other flooring companies, I was happy with the cost and quality of Empire. It was good enough. I had two rugs and a hardwood-like type of floor in my kitchen and two living rooms and Empire was able to meet my expectations. Also, they came back to fix and do everything right. It was perfect.

Excellent work done in a timely manner along with an extremely friendly work force!!! Would recommend to anyone who would be considering EMPIRE!!!

I was referred to a guy from Empire Carpets by another homeowner as I had just bought a new home and needed new laminate and carpet. The guy came in and measured and couldn't stop talking about how great he is and how wealthy he was blah blah blah... He gave me a quote for the items I liked and of course, "I picked the most expensive product." BS. He then got on the phone to his "manager" you know, like car salesmen and I'm supposed to be sooo pleased that he got a "great price for me" which was well above my budget we discussed. He then said "well, sign these papers - they're not to purchase, they're just to lock in this great price." I stupidly did... but then awoke in a panic a couple days later and texted him the I wanted to verify that I did not purchase - that it was to lock in the price. He texted back.. "no problem." I asked him to text those exact words and he said I needed to call this 888 number. This screamed SCAM to me.

Since it was advertised on TV for half the price, I had Empire Today install carpets in our two bedrooms and in the living room. I was very impressed with the way they put it in. It's a wonderful experience.

In February 2016 I had luxury vinyl tile installed in my three bathrooms. After the installation I noticed that several tiles had white spots on them and immediately contacted Empire. Over the course of inspections and discussions I was informed that the spots were part of the tile. Then why only seven times? I am completely dissatisfied with this answer and also the product sitting in my floor. Additionally the tiles were not installed facing the right way. I was told it would now cost me more money to have them replaced! I have had a lot of work done by Empire and am surprised that they wouldn't rectify this problem. A returning customer treated like this? Smh.

The new carpet installed by Empire Today has some issues that shouldn’t be happening so quickly. I can already see seams in it. I'll see how they are going to handle the issues.

I've had Empire up north and I love their products and services. When I came down here, I wanted to remove the carpets and I put in the laminated tile in the whole condo from kitchen, living room, dining room, to bedrooms. The tiles look like wood and I love it. Their people were completely outstanding, very professional and gave me 100% satisfaction. I'm very pleased and I highly recommend them to everybody. When I go up north, I'm going to do work up there again.

I'm very happy with Empire Today. They installed our vinyl bathroom floor and I like everything about it. It made my bathroom look altogether different. I watched the whole thing that they did. It took them quite a while because they had some repair stuff to do but they acted very professionally. I’m a happy camper.

My experience with Empire Today was a positive one. The online appointment scheduler was easy to use, the sales person was very knowledgeable about the products, and the installation was very professional. The time frame I was given for delivery and installation was met, and the installers were very competent. The final price for two rooms of carpet and padding, removal of old carpet, installation and moving the furniture in and out of the rooms was less than the price I was quoted at a local home improvement store. All in all, I was very satisfied with Empire Today, and I have their business to several people.

We had Empire install carpeting in my son's home. They have better quality and a lower cost and we chose them based on how fast they could put the carpeting. We had an idea of what we wanted and the rep zoomed us right in on what we needed very quickly. Very helpful rep so it was a very nice experience and I have already told other people about them.

We liked Empire's products and it's within our budget so we decided to have them install the laminate flooring in the basement. I like the overall look of the flooring and it's easy to maintain. It was also adequate for the space that we were installing it in. Additionally, they were very helpful and gave a courteous service. They did things within the time frame they committed to.

I am very unhappy with Empire regarding how I was treated after the installation was completed. 2 days after the carpet was installed, I noticed a piece of moulding was missing at an inside corner of the top landing of the stairs, leading to the Bonus room. When I contacted Empire about the issue, they did send the installer out to look at the place where the moulding was missing. After he arrived at my home, he inspected the place where I indicated the moulding was missing. He asked one of his workers to take a look as well. After doing so, the installer told me that his worker said he did not remove the moulding and that it was like that when he performed his work. I showed the installer where the moulding leading up to the piece that was missing had not been painted where it would have connected. At that time he said he would have to contact his dispatch.

The guys from Empire Today were terrific. They were timely, very polite and efficient, and did a good job. They went about their work very quietly and quickly. When I need some more stuff done, I'm going to call Empire.

We've had experience with other companies so we long knew where we were going when we hired Empire Today to install flooring in the whole house. The guy did an excellent job. We liked what we picked out. It is easy to clean and looks great on the floor. I would recommend Empire Today to anybody.

Empire Today installed hardwood flooring in my home and it was good. I had issues at first, and then they sent somebody else out later on when I called. It worked out alright.

The flooring we got we were pleased with. We had linoleum installed in our kitchen and laminate in our bedroom. We had an option to get a 3rd room done but will never use Empire. The crew that initially came could barely speak english, installed our kitchen linoleum crooked and tried to say our house was crooked. Clogged our toilet in the master bedroom 2 times, took personal phone calls in our master bedroom, unbelievable! Came back a second time to re-install the linoleum and did not have a big enough piece. Really? Sub-contracted installers who can't speak English enough to communicate what you want done and how you want it done is not very impressive or customer friendly.

I had tiles in my kitchen installed by Empire Today and I was well satisfied - 95% - with their work. I’m well pleased with their product that’s why I’ve used them four times and didn't try anybody else.

I had 3 (THREE) appointments scheduled for a sales rep to take blind measurements for my home. 3 times (I kid you not) on the SAME day as the appointment the sales rep cancelled. Today however was the prize - the sales rep cancelled 30 minutes into the 5-7pm timeframe of the appointment (at 530pm someone from Empire called to cancel). When I called to vociferously complain to a supervisor, I was told it was because the sales rep did not have his samples on him. And the rep wasn't available on his cell phone either. Voicemail. The reference #: ** if anyone at this organization cares to comment. Fuming in Brooklyn Heights.

We went to Home Depot for carpeting but apparently, there wasn't anybody that was able to assist us and we don't have time to sit around and wait until they felt coming to help us. And, there was an individual there who wasn't very pleasant so we left. My sister had had Empire come in and do her carpet and she said, "You know what, don't go to Home Depot because customer service is a big fee." So, I said, "You know what, let's just call Empire." Their customer service was very good and I was very happy with them. I highly recommend them to other people too because they came in and brought samples which exactly what I had suggested over the phone. Sure enough, they came in and the schedule was perfect and suited us completely.

I've used Empire before and was happy with them, so I had them install a carpet in my bedroom this last time. Its cost and quality was good. The guys that came out were very friendly and helpful, and did a great job. They've got good customer service.

We had heard a lot of good things about Empire Today, that they usually were very fast and efficient. We got vinyl flooring and carpet from them and their contracted installers were awesome. They were very, very good. They came in, got right to business, answered any questions I had and did a couple of little tweaks and things that made a difference. It worked out really well.

I would give them a negative score if I was able to. The sales rep, Joe **, was hours late. We had to call the company to see why he was not here at the scheduled time. When he finally did show up he had a rotten, not interested attitude. He looked like he was on drugs and smelled of alcohol. He didn't listen to our needs or anything of what we were saying. We let him take the measurements of our building and then we never heard anything back from him or got our quote. We are very displeased with this company. They really need to do a better screening of who they hire.