Empire Today Reviews

We got our floors redone throughout our downstairs. Wood flooring in the dinning room, living room, and master bedroom and closet. Also, got the kitchen half bath and master bath done with VCT. Everything went good until the master restroom started leaking through the tiles. The water was coming from the toilet which was set by the installer.

My basement needed carpeting so I went to Home Depot and Lowe's but they couldn't do it quickly. With Empire, they have a very nice selection and they came within two days. They installed a Berber carpet really fast and it was nicely done. The people who did it have been very polite and efficient. I've used Empire before and they do a nice job.

We were selling the house so we had carpet from Empire Today put in in the two guest bedrooms. The salesman who came out at first, Jack, had a lot of experience. He was extremely professional and he told us what we needed to know but was not a hard sell. I expected someone from Empire might be a hard sell and he was not. He didn't try to sell us a more expensive product either, but rather saw what we needed and found the things that would work for us in our situation. He was very gracious and gave us time to look at another vendor’s product. I did not hesitate to call him back after we had met with the other salesman and had seen their product.

First I would like to start by saying I have used Empire several times in the past for carpeting and I have been very happy with them. Recently however I purchased some laminate flooring and have had the complete opposite experience. During our first installation the installers noticed that the floor was not laying right. The manager stopped by at that same time and agreed with them. The seams on the planks were lifting and were showing at every angle. They thought it was a bad run on the product and agreed (over a month later) to come out and replace with the same product.

Beware! I ordered carpet from Empire Today with salesman Tony (worst salesman ever!) and they tried to pull a bait-and-switch. I paid for a high quality carpet but when it arrived it was low grade garbage. No wonder Empire doesn't let you have swatches when you make your purchase! Requested my deposit and cancelled my order.

Empire Today's carpet was good so I went straight there. Their salesman was good, too. I had the carpet installed at our living room and dining room.

I had 474 feet of engineered hardwood flooring put in. I asked Strictly for the promotion 50/50/50, which meant 50 percent off padding, engineered hardwood, and installation. The bill was not broken down for me at all. I really wanted to see if I really saved. I paid a total of $5200. It's hard to believe that this is a $10,400 job. I had a small amount of carpet, which I did not know I was being charged $262 to be removed. My son would have taken out the carpet. Anyway, I really would like my bill itemized. Another issue is I thought that the engineered hardwood floor was thicker and would last 50 or more years.

We chose Empire to do my mother's house carpeting for three points - quality, price, and convenience. The man that sold us the carpeting and the installers were very professional, efficient and did a good job. The carpet is nice, very luxurious and has a great warranty. It's what we were looking for and so much better quality than anything we had considered.

I've had carpets installed in our living room and dining room by Empire Today. I like the color and the thickness of the carpet. The only problem that I’m having with it is it’s ‘gassing’. It has that new carpet smell but it still smells. I still have to open the windows. I looked it up on the web and it said to put down baking soda overnight and then vacuum it up, and that usually helps with it. I have an animal and I’m afraid that there are toxins. I’ve had places with new carpet and I’ve never had this problem with the smell.

I solicited for a new flooring for my 2 bedroom apartment on May/25/2016. I was glad to meet a pleasant Sales guy - we found him and the company to be trustworthy and placed the request on the same day for installation on June/10/2016. But it's June 24th 2016 today, and the installation is not yet complete. The installation has been postponed/rescheduled three times - June 10, June 17 & June 14th for reasons the flooring is on its way.

Images attached will be sufficient to gather why we are providing a negative review, however, tried to provide additional images but were not allowed due to exceeding the maximum image limit . Request for higher level Empire management after a second reinstallation failed in an attempt to correct first blundered installation where the "pile" was going in opposite directions... still waiting to be contacted.

I needed a dark brown carpet and Empire Today had it so I got the carpet from them. Also they had a warranty on it. It was installed in our living room and bedroom. However, it has only been 3-4 months since and there are a couple loose strings at the edge of the carpet that are coming up.

We had laminate installed by Empire Today in my kitchen area. I previously asked them to install carpet some time earlier and they did a pretty good job so I chose them again. We got the laminate since we needed something sturdy for the kitchen. All of my expectations have been met.

I had Empire Today install carpet, hardwood, and ceramic flooring throughout the whole house except for the kitchen. I was going through a different company originally then this company told me it was going to take a couple of weeks for them to get the flooring installed. Then I called Empire and they came out and did an estimate. They laid the carpet the next day. All my expectations were met except for the basement - I'm not happy with the carpet that I picked out. Also, when they did my bathroom tile, the ceramic tile, it left grout on the tile and I couldn't get it off. But other than that, it's okay.

My issue was resolved on Friday as promised, the new team was efficient and great to work with, their finished product was what I initially expected from Empire. Very happy with my final resolution, however, I still have reservations regarding business with Empire again due to the hit or miss possibility with the contractors and the slow response (up to 3 days before you get a call back) if you do have an issue. But obviously they do have some great contractors (probably many, I just got a mediocre one) they work with and the price can't be matched, so I would maybe consider Empire again in the future and give them another opportunity to make me a loyal, repeat customer.

Fantastic job! The next time I need to have carpet replaced I would definitely contact Empire.

I contracted for removal of old laminate and replacement with the lowest grade possible, for a very small kitchen. The salesman and I discussed the round molding that was to be included in the job, the subflooring that was to be laid, and the $200 deposit. I was also informed that after the installer arrived and I had verified that the product in his truck was the correct one, I was to pay the full $1373 before installation could proceed. The installer denied that the round molding was included on his contract and after much hubbub back and forth with customer service, it was decided that the round molding would be installed, but apparently at the installer's personal expense, since they were blaming him for the salesman's negligence at including it on the work order. This really rubbed me the wrong way.

I saw on TV that Empire Today were having a big sale and bought the Berber carpet because I had it in my house before and I liked it. I was very impressed with the three boys that came and did the work. They were exceptional. They went right to work and did the whole thing in eight hours.

I have some carpeting done by Empire Today in my living room, bedroom, and the hallway. I've been with them seven times over the last 30 years and so far they've met my expectations. The guys were very polite, businesslike and efficient.

I like the carpeting installed by Empire Today in the bedroom of a residence we had before. The property was sold right after the carpeting was put in. Empire did an excellent job. They were pretty quick in putting it in, and it looked really good.

Empire Today installed laminate, tiles, and carpet in my home at the family room, living room, dining, and three bedrooms. I heard the advertising that they were on television and I called then they sent someone out with samples. I was looking for laminate and I saw the color of laminate I liked. I could have used more choices of the ceramic tile but I chose what they had from the samples and it blends well. However, I had tiles installed before and the people who put the tiles recently didn’t do as well a job as the ones did before. It doesn't compare and really wasn’t to my satisfaction but it was okay and I can live with it. Everything else was installed very well though and I liked it.

My carpet experience was awesome. My carpet was installed beautifully, we had a great experience and were very satisfied. We were so happy with the job that was done we referred a coworker that was looking for new flooring. Our understanding was you refer someone and that person gets $300 off their order and we get a $100 gift card. We got our referral number. Our friend used it, had floors done in his whole house and received his $300 discount. We have never received our $100 gift card. We have called numerous times only to be switched around and finally end up with someone would tells us we will receive it within 12 days.

I had laminate flooring done by Empire Today in two bedrooms. I really like it and it matched the one that I originally had in my living room.

I contacted Empire after reading the reviews I found without looking beyond the surface glitter they produce to entice you into their business. Learning even in my old age. The salesman Jim **, seemed professional but lacked just about everything needed to do the job. The installers were days late and had the wrong material. When contacted, Jim was at a loss since he just submits the paperwork and that's all for him. After he called back an hour or more later saying he couldn't get in touch with the installers, they had already called me and asked to come out and look at the job since they have no information on it.

Empire Today installed carpeting in my house 15 years ago and I called them back for the same exact spot--hallway and steps. They came and took the old one out for me and put down a new one. The guy that installed them did a very good job and cleaned up after himself.

We had a carpet installed in our family room. We wanted it done quick and I knew Empire Today could do so with no hassle. They were a big crew and did a great job.

What about when something goes wrong? To me, the true measure of a company is how they handle your problem when things do not go quite as planned. My wife and I decided on Thursday to change out our carpeting, and upgrade a few appliances and furnishings around the house. We looked at a couple of places for carpet and such and we went online to check out carpet wholesalers. We came across Empire and called them on Saturday (6/11/2016) and Larry showed up on Sunday without any carpet samples.

I love your company and have recommended you many times as well as making multiple purchases. This time was not as satisfactory concerning my purchase for ** in Lothian, MD 60711. I paid cash (by check) for my purchase and in order to have the money taken from my account, I had to wait a long time… 20 minutes at least while they ran the transaction. I was very inconvenienced as I had somewhere to be. It was very irritating. Then, they marked up the walls when they brought the carpet in and the walls had to be repainted. I am still waiting for the reimbursement for this problem. Other than that, I am well satisfied and will work with you again. Thank you.

We got Empire Today to install a carpet in the living room in my home. We've looked at some hardwood floors, some linoleum floors, and the carpet was the best to go with. It was very competitive compared to other brands. The guys were fast, courteous, and cleaned up after everything. They did a really good job. I have used them before, up in the northeast, and was very happy with the installation and the quality of the product. The carpet lasted for a long time. It's been there nine years and is still in the house.

Empire's price was pretty reasonable. We had carpet installed and the guy who did it did a nice job. We're very satisfied and we'd recommend them to anybody.

Quality workmanship; pleasant yet professional employees/workers.

This week Empire came to install carpeting and laminate at my house. When they showed up, the team ripped up the carpeting to put down the laminate and told me that the floor was uneven and that I'd have to pay $450 more for a patch and the labor to go along with it. This was after having sent a salesperson to the house with whom we signed a contract stating how much the work would cost. With the carpet already ripped up, there was nothing we could do but pay for them to put in the patch.

Our guys who came out were super professional super friendly and made sure we got our flooring installed and that we were nothing short of happy with it before they left. They really knocked it out of the park!

Great products, courteous employees, great customer service. I will be using Empire Today again. I have 2 more rooms to put new flooring in!

I apologize for not remembering the installers' names. It has been a couple weeks. We am very, very delighted with our carpeting. It has turned our home into a different place to relax and enjoy. It sure beat selling and buying a new home! The installers arrived around 2:30 pm and worked diligently until after 9:30 pm. They laid 5 rooms and a hallway. They were efficient, thorough, and very polite. We have shared Empire's name and our experience with our friends.

Empire Today installed carpeting for my stairwell, hallway and bedroom. The rep that came to my home was very helpful and the installers were very efficient and worked very fast. I was very pleased with that.

I had the carpet put in by Empire Today. It's thicker and have protection on it. I like its color, texture and the quality. It was a great buy for a higher end quality carpet.

Very happy with our new carpet. Soft to walk on. Sales rep was very nice, took his time, gave us a good deal. Day of installation, the men did a great job, worked fast. Will definitely recommend!

I was very satisfied with the entire process from sale to installation. Installation was prompt and by a professional. I would recommend Empire to my friends.

Everything went as described by the salesman.

Everyone was very nice and kind!! The young man and girl who put the carpet in were so sweet and did a wonderful job!!! The salesman was wonderful and helped me with the colors that I wanted. People on the phone were respectful and caring!! I am so impressed by "Empire" and their workers!! God bless you all!!

Installers called ahead and were on time. They were very courteous, vacuumed after they removed the old carpet and also when the new carpet was installed. We are very happy with our carpet. No hidden charges!

From top to bottom, carpet to laminate, a perfect experience from sales to install. I guess that's why we keep coming back.

The crew that installed my laminate wooden floors were great in every way!!

The sales rep asked a few questions prior to our in home estimate. She knew exactly what samples to bring in which made the process quick and painless. The installers were friendly, prompt and professional.

I’ve heard a few good things about Empire Today and I also liked their warranty. Their price came in higher than other brands but then they comped the price. My favorite thing about the flooring that I purchased was the Stainmaster and the padding that came along with it. So far, it's been great and the installers did a great job.

I had the laminate floor installed by Empire Today in the living room, dining room, and two bedrooms in my home. I like the color and the pattern of the flooring that I got. I considered other brands but Empire's product was of good quality. There were also a couple of things why I chose them: the price and the representatives. The guys were very good, efficient, and professional.

Our salesman "Mo" showed up on time and proceeded to show us the samples off the floors and measuring. When it came to pricing, our first choice was going to cost $19,000! We told him that we were not going to pay that kind of money, that we already had quotes from Home Depot and Lowe's. He then told us about financing and that we could do 48 months with no Apr. We talked about that as both Home Depot and Lowe's do not offer that long at 0%. He even calculated our payments to be approx. $150 a month. So we agreed to go with Empire. After several problems that were resolved in a professional and timely manner, we received our first bill. I looked over it only to discover that they had us signed up for 12 months at 0%.

Empire's cost is a little higher than the rest, but I was counting on the workmanship that they do in their work. We had the carpeting done in two rooms and a hardwood floor in a living room and a bedroom. I have pets and I want the floor to last for a very, very long time so I went for the best material they had, and the hardwood matched the rest of my furniture and everything fell right in. At first, it didn’t meet my expectations. I called back and they sent their workers back. They tidied up the spots that I didn’t think were done correctly and they didn’t complain about it at all. They saw the malfunction they did and fixed it up.

I had a Empire come out over the weekend to give me an estimate for carpet runners. The representative took 2 hours to measure my stairs. She measured and gave me a price of $804.00. She required 1/2 down which I paid. The representative scheduled an installation date of today, June 13, 2016. I asked her what time the installer's would arrive. She stated "after noon." I took off from work at noon.

Empire Today installed the laminate flooring in my dining room. I like that it could match my kitchen floor. I thought they’d be the most reasonable flooring company, and they were. They did an awesome job, were very nice, polite, and caring with my home.

I liked the advertisement of Empire Today in the Yellow Pages. I had them do laminate flooring in our kitchen, dining room, bedroom and hall. The installers were very fast. They did it in one day.

I was considering other brands before but then I met with Empire's sales rep and he was a great guy so I went with them. I had two apartments with the carpet put in. The installation was cheaper than everybody else. However, the carpet may have been more expensive, but it was worth it. Everything was just spot on and I really enjoyed my experience with Empire.

We purchased laminated flooring for whole house. From beginning we noticed gap and bulky area. We called and they send installer. He told us by time will settle. Now the gap is larger and we find out they did not put moisture control. Called Empire and they want us to pay for it. Service was horrible. We hired inspectors and looks like installation and product problem. We will take them to small claims court.

A friend of mine had a good experience with Empire and when I called, I liked the customer service. I got them to install carpet in my bedroom.

We have two condos and we had the stairs carpeted by Empire Today. It looked durable and the price of their selection was right. The installation went great and the installers cleaned up after themselves. The stairs look fabulous.

First, I would like to say that I took the time to read several positive reviews about your installations, but what about post sales support? On 02/12/2011, I placed an order for my carpet. The install was good, no problems whatsoever. I stayed in my town home about a year before getting married, then rented it out to a tenant after our nuptials. The tenant moved out two weeks ago, so I had to inspect my property. Though I found the carpet to be in good condition in most areas, the high traffic areas were severely worn and soiled. I had Stanley ** assess the carpet, but in their professional opinion, they said though it would lighten, it would still not look clean.

We were very familiar with Empire Today since it was the fourth time they worked on our house. This time, we had laminated kitchen floor installed in our condominium. The guys who put it in were really nice and did a beautiful job. I like the flooring very much. We had a darker color but wanted a lighter one, and the new floor was exactly what I was looking for. I would definitely recommend them.

On June 7 I had a salesman come to my home and give me estimates on both carpet and laminate for my home. The areas were measured and evaluated by the representative. I was assured that any repairs to the floor would be done at a cost. I was fine with that. I ordered laminate for the entire main floor of my home including the stairs and carpet for two bedrooms. The order was made in my home and we were advised that the laminate originally chosen was not good for stairs. The representative gave us another sample to choose from with the same price. The transaction was completed and paid in full due to the installation was made for the next day.

Called to have Empire give pricing for new carpet in my home. Sales person showed up and my wife and I looked at carpeting while she measured. Picked carpet out she measured. She gave us a price 3900.00 dollars. I had already measured and new the square footage. They say they will not be beat in price. Mind you they had a special deal everything at 50% off - carpet, padding, installation. I knew I could get better pricing. Sales person left upset because I would not sign and get it for 3900.00. They would not leave anything.

Empire Today installed carpet in all the rooms and stairs of my home. The installers were a good group and professional. I was happy with them, especially since I used to frame homes in Orlando and have worked with a lot of people. The installers were very good at what they were doing. They were very polite and took the time to be careful with my little girl around and my dogs. I’d definitely recommend Empire Today.

Very frustrated with www.EMPIRETODAY.com flooring! Nov. 2015 we selected and paid in full for wood laminate flooring. By Feb. 2016 the floor was lifting and separating throughout the entire kitchen/dining area. We attempted to contact our sales rep (who told us to contact him directly with any issues or additional needs) however he NEVER returned any calls. We contacted Empire's "customer service" and initially got the runaround for several weeks stating that they needed to have it inspected. Finally an inspector came and verified that the flooring was not installed properly. We drove an hour down to their "showroom" which was a dirty warehouse to meet with someone. When we got there the someone was the receptionist who knew nothing about the products (we later found out).

We had hardwood floor installed in our living room and dining room. Empire Today was the best so we went with them. We also liked the convenience of them coming out. Our salesperson was very good and helpful. The installers were wonderful too as they worked very hard to get it done in one day. We’re very happy with the product and the job that they did. It was an all-around good service. Additionally, I like the variations of colors on the hardwood floor. It blends with all the different woods that I have. We’ve already recommended Empire Today to some of our neighbors.

Was looking for flooring for the master bedroom and bath and decided to include Empire as an option. In home sales consultation, Craig (won't identify last name) showed up on time. We looked at samples, decided what was best, and I truly thought he was sincere, a straight shooter, and this would go smoothly. After he left I had a few more questions the next day which he answered and I decided to proceed with the order & installation.

A coworker told me about Empire Today so I had them install wood flooring in our bedroom, hallways and stairwell. I like the color and the style was good.

Empire Today knew what they were doing and it seemed to be more convenient to use them than go to Lowe's. When the salesman came out, we picked the carpet that we wanted and whenever we wanted it installed. The installers were also good. We got the stain resistant carpet installed in two bedrooms of our rental property and it was easy and well-coordinated. We recommended them to my aunt and she also got an install. We were supposed to get a gift certificate but it was too late. We were supposed to phone it in before the install but we did it after.

I had Empire Today install carpeting and hardwood flooring in four bedrooms, one of which, I made into an office, and I like the color and design style of the products. I chose Empire Today over other flooring companies because of their price and quality. This is the second time used I’ve them and everything's been great - from the salesman whom I have used for two different homes, to the guys that installed the carpet and flooring.

I had Empire carpet come out last week. I picked the carpet out that my husband and I liked and the sales representative said the guys would be out the following week at noon to put my new carpet and padding down. The day before, the company rep called and I could not understand her when she said my information. So I politely asked her to repeat it and she got a attitude and then when hanging up, she just hung up - didn't say goodbye or thank you or anything. She also said it would be noon to 3:00 pm. So I waited for the guys to come, I waited 'til ten to three to ask if they were coming. The guy said yes, in about 30 to 45 mins, but I can say he did show up a little after three.

My son works for Empire Today and was very quick to suggest them. I also had some prior work done by Empire before. They installed rugs for me in my bedrooms so this time I purchased from them again. However, I waited a while because it was an insurance thing and the fellows that signed me wound up doing the job. But the lead guy, Mike, and the rest of the installers did a lovely job and I’m extremely happy with my floor.

Was told they would remove appliances, no they don't. Told one day service. Took four days. Live in house so we had no way to cook. No refrigerator. Only one guy showed up to install. Called, talk to supervisors, see some kind of compensation for having to go out to eat four days. And they didn't haul off the flooring they took up. Lost all our food in fridge, they didn't care for the inconvenience.

We had the carpeting in our living room, hallways and three bedrooms done by Empire Today. The workers arrived punctually, were very professional, had good quality of work and good work ethics. The end results turned out to be a good job.

I liked the commercial of Empire Today and had them install carpet in the living room, dining room and hallway of our home. I liked the brand of the carpet and its color, however, I’m not too happy with the seams after the installation. Their people came out but they couldn’t do anything about them. Overall, they were all right.

We had our basement carpeting done by Empire Today. We also had them last year and we like their quick service.

A sale rep named Bruce came to my house on 5/14. I will leave out last names and numbers but have them if needed. I choose flooring for my whole house. He goes on to tell me that my total was $18,000 but 1/2 price he could do it for 9k. I said that is a joke, Rite Rug gave me a quote of $6500 not 1/2 price. Bruce goes on to tell me that he is told to start high and some people pay it but he will call to get approval for a lower price. We settled on $6122. I was told I had to pay "In Full" for that price, hesitant, I did. The flooring was going to be laid on 5/28. I had not heard anything from anyone after payment. I called on 5/27 to confirm. I received a confirmation email confirming my install for the 28th. About 10 am the 28th I called because I had not heard from anyone and was told if I did not hear from anyone by noon to call back. About 11:30 I received a call being told no one was going to show up and they needed to reschedule.

My wife and I ordered carpet to be installed today, June 6, a Monday. To prepare for installation, we both took the day off and emptied pretty much our entire home. Expecting the installers to arrive, or at least call, we heard nothing. So being the proactive guy I am, I called the company, and was told someone would call me back shortly. Soon after, they did, and also informed me that the carpet did not come in to their warehouse and would not be installed today. I asked if there was anything at all that could be done, and told them that my home was pretty much sitting in my driveway in preparation for the installation.

Ordered three rooms of carpet on 5/21/16. On 5/28/16 the installers arrive at my home with two rooms of carpet and refused to install, stating that they can only install the complete sale of three rooms. On 6/4/16 the installers arrived with one room of carpet stating that the carpet for the other two rooms were not given to them. We had no success contacting anyone from Empire, received no return calls. We prepaid for three rooms and after three weeks we have no carpet. Empire knows how to take your money, but in regards to customer service they completely dropped the ball. No regards for the customer. DO NOT use this company. We are still waiting for a call from Empire, still waiting for our carpet.

I had vinyl floor installed in the living room and dining room. I couldn't get what I really wanted because I had a flaw in the floor and would have to take up that area, but I didn't want to go through that so I went with the vinyl flooring. It looks like wood and I like it a lot. Everybody who came in my house and saw the floor said they liked it too.

Last summer we had our kitchen floors done by Empire Today and they look quite nice. We recently got a new dishwasher and realized that they had not replaced the floor under the dishwasher and now there was not only a gap, but a shard of old, broken tile sticking out. I called Empire and at first they were going to charge me for putting the flooring under the dishwasher, but after explaining that it was just as mobile as the the fridge and stove and I had paid for the entire kitchen, they finally agreed to fix the error at no extra cost. I made an appointment and asked if I needed to have anything done prior to the arrival of the flooring. They assured me that I didn't. The gentleman arrived and said he couldn't do anything until they super shut the water off, so would come back at a later date. I made another appointment with an arrival window of 9:00am-6:00pm.

I had Empire Today install carpet in the bedroom, living room, and hallway of my house. I like the color of the carpet, and it is soft too. I also like Empire's price, which I got down to a reasonable cost. Everything went well.

I can't stand carpet anymore. I'm allergic so I had to get rid of it and got a laminated flooring from Empire Today. It was installed at home in the two rooms and I'm very pleased with it. It's also hassle-free and very nice to work with Empire Today.

I had carpet put down by Empire Today in three rooms in my home. I liked their salesperson and I would definitely recommend them to a friend.

We're going to sell the house and put it on the market and so we had some vinyl installed in the entryway and then new carpeting throughout the rest of our house. Lowe's had a special ad but we decided to go with Empire Today because they gave me the options so I could see what would work best for the property. The cost was great, and the quality and the people who installed everything were very good. I didn't realize that the stairs had a definition until we put the new carpeting in it. The carpet is very nice, cushy and clean-looking. It's really great. I've recommended Empire Today to people.

I was comparing prices for my project and the only reason I hired Empire Today is because the sales rep assured me that if anything goes wrong Empire will make sure that they FIX it. Even if it is a wood color that I didn't like. I had my floor installed a couple of months back. I was told that they only work weekdays and the project will take 6-7 hrs.

I shopped around, and Empire Today's flooring has better quality at a better price, so I had them install the carpet in the basement of our home. My salesperson got me a really good price for it and I like the color and texture of our flooring.

The salesman Brandon ** was really polite but we told him to wait so we can sleep on it and he was really consistent that if we didn't sign that day we couldn't get the sale that was only available that day and because it was the end of the week we believed him, but we noticed that there didn't seem to be any discount add to our ending bill. Our nightmare started the next day, my husband told me that the price of the hardwood floors was strangely high, we began calling Empire Today so we could get a statement so we could figure out exactly what we were paying for each square foot, material and labor. We went back and forth with calls with the company but since March we haven't resolved anything.

I chose Empire Today because of the price, financing, and their product. Hardwood floors were installed in our living room, dining room, and hallway. I had carpet on the steps and I was surprised that the installer didn’t leave me little fragments to make a little kind of rug. But that's nothing. He cleaned up real good.

I had the wood flooring in my family room, hallway and office room done by Empire Today. I had the flooring before but had water damage so I just redid it. I had it in a darker color, and I really like it. My salesman was a very wonderful, accommodating young man and the gentleman that laid it was great too.

Because of convenience, we had Empire Today install laminate flooring in the hallway and the living room of our home. I like the durability of our flooring. The Empire salesperson did a really good job. The guys that came in and did the flooring did an excellent job. They also cleaned up after themselves. I would definitely recommend the installers.

I have bought from Empire in my prior home and it was an ok experience. This new home needed carpet and the sales person in my home was good. I placed order and I then needed insurance papers from Empire for my homeowners assn. This was a nightmare to obtain and I still don't have it. I pushed back delivery every week for 3 weeks and finally I decided to set install for Tuesday after Memorial Day. I called and reconfirmed my appt Friday before the long weekend. I moved almost my entire house either outside or into my kitchen dining room or bathrooms. 3 kids sleeping on floors with no toys since Sunday night.

I already had a deal with Empire Today before so I had them again to install carpeting in my bedroom. The quality of their products and their colors appeal to me. Their installers were professional too. I would recommend them.

I just had Empire do some work for me, for the first time, and I thought others might be interested in knowing why I am so unhappy and could never in good conscious refer you to any of my family or friends. My wife and I have used Express Flooring on 4 previous projects with good success, no issues, no problem. Projects started on time and finished on time. When it came time to install hardware flooring on our stairway and upstairs hall and carpet three bedrooms including the master bedroom we thought we would get Empire involved for some comparison pricing because it was a good sized job. Empire provided us with a good quote and the Empire Sales Rep matched Express Flooring's price plus $100.00. We decided to select Empire, we were happy with the sales rep and he assured us, of course, that we would be happy.

There are areas of the floor that are bubbled up and I see nails popping about to pop through. I was told that the floor was scratch resistant and it is not. I want my floor fixed.

I tried to have new carpet installed by Empire. I was told that my installation would take place on 31 May 2016 and that the installers would come at 0800. The installers didn't show up until around 1200 and demanded payment prior to installing. I tried calling Empire, and after a 20-minute wait, the individual that answered hung up on me before I could even speak. I called again, and after another 20 minute wait, I asked for a manager, and I was told that they were all in a meeting. I was a bit rude since I felt that it was impossible that a supervisor or manager wasn't available, and the associate hung up on me. Again, I called back and finally talked to a manager that confirmed my suspicion that I was lied to and that managers were present.

I’m very satisfied with Empire Today's product. I had them install our indoor carpeting, and also in the stairway and upstairs hallway in our home. The workers were very professional, and they did an excellent job.

I saw Empire Today commercials and they had Berber carpeting that I had them install in our family room, living room, and hall. So far, it has met my expectations.

I purchased vinyl flooring from Empire Today to replace the one that was also bought from them. I had it installed in my kitchen and hall. I like the way the new flooring looks and the fact that if the dishwasher leaks, the flooring won't get ruined.

We went to Home Depot and went through several flooring things. The best price came from Empire Today. We purchased the living room carpeting first and they installed it where we couldn’t see the seam. It was a quality job, otherwise, we wouldn’t have went any further. We had them also do the kitchen floor with Armstrong Tile. The people who did the carpet and the floor were very professional and didn’t take breaks. They got the floor in for us. However, I had one tile that developed a blister. Empire Today came back out within a couple of days. They took that particular tile up and used one of the spares. They took the other one back because they want Armstrong to be able to find out what the heck happened to it. I have recommended Empire Today.

We've tried other companies before and so I called Empire Today and they seemed to be a decent, reliable company. The salesman was nice. We compared flooring and Empire's price was good so we went with them. The guys that put the flooring in were very thorough and nice. They made sure the floor was perfectly level and that the flooring was done correctly. They were very clean and cleaned up all their mess. I like that the flooring has different colors of light and dark. I've recommended Empire Today to other people.

The salesperson was great. My issue came when installers showed up. They were late, loud & very unprofessional. Took them 3 days to do kitchen floor & still was not completed. I called and complained & emailed with a complaint. They assured me that install would be completed that day. Installer here until 11 pm & still not done. Said he would be back Tuesday to finish. He didn't call nor did he show up. I called Empire & they said they would call me in 10 minutes. It is now 2 hrs later & no call back. I spent close to $12,000 for my flooring & still install is shoddy & not finished. Contacting BBB & my lawyer next. DO NOT USE THIS COMPANY. THEY OUTSOURCE THE INSTALL TO SUB-CONTRACTORS & ARE HORRIBLE. If I had known they subcontracted their install work, I would have bought materials on my own from a different company & hired my own installers.

I just want to say Empire has very bad customer service. Three time I tried to make a appointment to get my floors done and every time the guy is very mean, does not listen to me and talks over me and he canceled my appointment. I was gonna spend at least 10 grand with them. They just lost my service and many more to come because I will make sure I leave bad reviews everywhere!!! Good luck to everyone!

They came out and did the service after a few days. There was a mix up on the cost but after the technician called to verify, it straightened out. The work was done quickly and nice. I just wish that they are more responsible and keep the customers updated all the time.

We had Empire Today install carpet in our bedroom. It has met our expectations, and I'd recommend it.

The worst customer service I had to deal with from the sales person to the representatives on the phone. The sales person contacted us the day of the installation telling us that they do not have the wood in stock after almost one month from the original meeting. Also he did not care that we had to take the day off from work, and did not apologize. He cared more about his sale than his customers. His name was Jaime. And when calling the customer service reps they all had attitude and said that a person will contact us back with our concerns and never did. I think me and my husband had to call them at least 20 times. If you are able to not have to deal with them, I would not recommend them to anyone. If you have issues they will not be resolved. The only person that was A+ was the installer John.

We had laminate flooring installed in our bedrooms by Empire Today. I like the style and so far the flooring has met my expectations.

OK we were told that we were getting professional installation. I think not. We had an engineered linoleum tile installed in 2 bathrooms. The installers said they were not allowed to remove the toilets and wanted my wife to remove them. She had to show them where it said that they would remove and reinstall the toilets. They did break a water line in the process but their customer service did cover that.

I got new carpet and wood flooring. Fantastic coordination between sales and the teams that did the work. Fantastic.

We had referrals to check with Empire and they beat all the quotes that we had so we went with them. They recently installed carpet in the whole house of some rental property that I owned. They did it in the family room, three bedrooms and hallways. Everything was good and our salesman was super nice.

I ordered blinds for my home and they were installed days later than scheduled. (I took the day off from work for the original installation date.) The customer service rep said they were going to deduct $75 from the price for the inconvenience. (Never been credited as promised.) After the first installation, one of the blinds was like 2" too short. They returned weeks later to replace the blind but when they did this, it was off. It did not line up with the other 2. These windows are high rise windows and are side by side. So the alignment is crucial for the aesthetics of the space. The installer took photos and called the installation incomplete. It's been at least one month since this installation and I've received no calls with the replacement of this blind. I wish someone would call me about this.

The reason for the abysmal rating mainly stems from the company's return policy. When we 1st dealt with Empire, the sales rep was very professional and courteous (even sending a message that he would be a few minutes late). When I requested the most reasonable option, I was aghast by the initial quote and he managed to give me his best price after some negotiation. This deal required a 1/4 deposit which I paid via credit card. After some comparison shopping later that day, Empire's best offer was approx. 3-4 times as much so I proceeded to cancel the order the following business day (well within their 3 business day cancellation period).

We had carpeting done by Empire in our living room. We liked the way the salesman handled it for the most part. The cost is a little bit less compared to other companies. Moreover, the people who installed the carpet were really nice. It was a good experience. The carpet is stain-resistant and although we had a little problem with the carpet, they came back and took care of it two days later. We've already recommended Empire Today to two people and I know one of them already bought.

I purchased a carpet from Empire Today and had it installed in the master bedroom. I’ve dealt with them in the past. The carpet is what I expected.

I had family members that have gotten stuff from Empire Today in the past and they said that Empire did a good job so I went with them. We had carpeting installed in the living room and hallway. Then we had another type of flooring installed in the kitchen. I like all its features as it’s been 17 years since we had new carpeting so it’s very nice.

I had half of our house carpeted by Empire Today. We've known about them for years already. We wanted something similar to what we had, darker in color, but something that was a little cushier and that would last. What we got is what is what we're really happy with. They also gave us a good price. We bought top quality carpeting that has met our expectations. I highly recommend it. We're gonna be doing the other half of the house as soon as we get this half of the house back in order, and we're still gonna be doing it with Empire Today.

We recently had carpeting installed by Empire Today in our living room and bedroom and I like its color. We didn’t want to go out of the house and so they came and we picked the items from there.

We were very pleased with our experience. Our carpet was installed quickly, professionally, and at an affordable price. I was most impressed with the speed at which I was able to schedule an appointment and have the carpet installed, especially at the price I paid. I would definitely order from Empire again and refer Empire to a friend.

Ordered brand new luxury vinyl plank in my whole house. We were assured by our salesman (Whom turns out just fed us a bunch of lies, just to land the deal, and fell short of doing anything he promised) that we would have a 'team of veterans out here' to install our floors in 2-3 days. The installer was one individual, and he thought he'd cover nearly 1900 sq ft in one day!

I've been dealing with Empire ever since, even when I had my old house. We've had a lot of stuff done. They put carpeting in the bathroom downstairs, in the basement, and they just did a new tile bathroom floor. They also did our vertical and mini-blinds and I've never had a problem. They get things done right away and do a good job. I don't have to wait.

Empire Today offered me a high-quality carpet which I wanted and they could install it soon, so it made me decide to go with them. I appreciated the service of the sales rep who was knowledgeable, not too pushy and just gave me enough information to make a decision. The carpet was installed in the living room and two bedrooms, and I like the quality.

I liked Empire Today's blue tweed carpeting and the price that they offered so I had my living room carpeting done by them.

I called Empire after seeing the advertisement for 50% off products and services. I had already had another estimate. First, the guy shows up and when I asked about the sale he states, "Well, that's irrelevant because we'll match competitors prices." Confused at how that's relevant to EMPIRE's sale price, I asked again and he quickly stated only two products were on sale and basically just blew me off and moved on showing me products. Now again, I'd been looking at different carpets and their specs. I mentioned things to him like "BCF" and "polyester or nylon" as well as "face weight." He seemed irritated that I knew what I was talking about and said, "Come on you're getting a little too technical now." He then pulled out different samples and said, "Can you even tell which is which quality?" I picked the cheap one and he said, "Oh, you noticed the warranty didn't you?"

We placed an order for standard carpet installation and tile on 5/3/2016. The tile was completed. The carpet install was scheduled for yesterday 5-26. We received 2 confirmation calls (one on 5/24 and one on morning of install from customer service). We also received an email confirmation during the week to confirm. The email provides explicit instructions on how to prepare for the install. Abiding by the terms of our agreement we emptied out our house only to get a call 30 minutes after we got the call confirming our appointment telling us the carpet had not come in yet. What? You have to be kidding me? Our order was placed 3 weeks ago.

Repeat customer (was). Scheduled appt for small bathroom to get tiled. Confirmed appt day before. Called in that day to confirm again - was told my appt wasn't from 11-1, but 1-3 and they were on the way. 5 p.m. Called again - was told I was being passed from one salesperson to another and they would call. Next day - NO CALL. I called in again, no apology, no remedy, and I was told they would be glad to come out 6 days later. This is a job that should have been done in about 2 hours and the sales call would have taken about 10 min. This is NOT the first time. This has happened to my appts. Too bad, as I'll be closing my account now.

The worst service I have EVER received. I purchased on May 1st was told would be Monday the 23rd. Monday they called said it would be Wednesday. Wednesday they called said it would be Friday the 27th. Well today they called and said it would be June 6th. I was having 3 rooms and closets done therefore my house is completely torn apart with Memorial day weekend and company coming. According to the rep there is no one above her I can speak to. I will be all over social media about this company. Let's see how long it will take to get my money back. These people are a SHAM. DO NOT USE THEM!

We had Empire Today do our carpeting done in our dining room, living room, hallway and bedroom. We went with them because of the convenience. We also had it painted and it worked out well. They did such a quick job and the installers were very good at it. The carpeting was very nice to walk on and our kids enjoy it, so it's nice when they come over. It has been delightful and we're very happy with it and overall, we had a lovely time with Empire Today.

We had carpet installed and I can honestly say I was impressed with how quickly it was done. But I noticed holes in the carpet and then told that I had to pay for an inspection and then more money for the carpet to be replaced when it was defective even the inspectors said so that that was the reason they no longer carried the carpet we have. I will never do business with them again they are very deceiving and do not live up to warranties.

We live in NW Ohio. For anyone else who lives in this area, BEWARE of a salesman named Dave. Dave came to our house, measured & submitted our order. When the installers arrived, they asked if we were having flooring installed throughout the kitchen. We replied yes, that the new flooring goes everywhere. They then explained that Dave hadn't measured correctly, so they didn't bring enough material. When he was called, he claimed he couldn't talk as he was with another customer. Apparently, once he makes a sale, he no longer cares about past customers. He confessed to one of the installers that he made a mistake on the estimate. He then assured us that someone from Empire would be contacting us that very same night to set up an appointment to finish the job. That was on a Monday. No one called us Monday night as promised.

We had both tile and non laminate wood flooring installed by Empire Today in a couple of rental properties. Empire has similar quality as other brands but less expensive cost. The vast differential made us choose Empire. I like the style and the look that they offered. The installation process went very smoothly.

Empire Today installed blinds and flooring in two bedrooms of our home. I liked Empire the best compared to other brands. In terms of the cost and quality it is very good. The flooring is my favorite because it is really dark and nice. It brings out the room -- I like the aesthetic appeal of it. I had done business with Empire before and I always was happy with it.

We have carpet installed by Empire Today recently all over our house. We talked to their rep about a deal as advertised on TV and that’s what we went with. We wanted hardwood flooring, but couldn’t use it on account of the floor wasn't good and level, so we had to go with carpet. They have a good bunch of fellows who came and did the installation and it was okay.

We hired Empire Today to install a floor in our house. The local rep arrived on Friday...we agreed upon a price and they agreed to install the floor the next day. The local rep tried to get us to pay for the job in full upfront. Luckily we only gave him a deposit. The next time instead of calling us with a time that they would be there...they called and said they could not install the floor as it didn't arrive. After a 30-minute conversation in which they gave us 4 different install dates...after constant pressure to commit to a date they finally admitted they had no idea when they could actually get the floor and install it.

I'd recommend Empire Today. They installed the tile flooring in our kitchen. The only thing is that there were so many pieces left over that wouldn’t have had to fill the box. I don't know how many were in a box and if I really needed the extra ones that I have.

Empire Today had a good deal. I bought some carpet and they put it in our house and did everything in one day. They did a real good job. We are very happy.

We had our carpeting for our rental home done by Empire. I contacted one other company and Empire was competitive in terms of cost and quality. The salesperson was polite and he knew his job. Everything was done well and on time.

My carpet was installed in upstairs bedrooms and stairway and the linoleum was installed in the upstairs bathroom and I'm very pleased with it. They had to take the toilet up in the bathroom and afterwards it leaked from the connection to the tank. They completed the job around 5:30 on Friday and then in the evening I noticed a small amount of water on the floor from a drip and called Empire and gave me a confirmation number and told me that they would get back to me within 24 hours. I called on Sunday and was told that I would receive a call the next day. I called tonight and told that I would receive a call tomorrow. I was told that there were some notations on my case and so we're working on it. I asked what they were and about additional charges for transportation etc.

My daughter was satisfied with Empire Today that's why she gave me their name. They did a good job on the carpeting they have installed on my deck. The color works out pretty good for what I want on my floor.

I was referred to Empire Today. I liked the samples they brought and I was able to put them down on the floor to make a decision. I bought carpeting for the bedrooms. The installers were very efficient and nice, and I appreciated that.

I am a return customer of Empire Today, but never again. It was installed in February, 2015. The flooring started buckling so I called them and they repaired it. In June it did the same thing in the same spot. Again they came and repaired it. In March, same thing, same place. This time they said there would be a charge because it was past the year. I disagreed because they had been there in June. Can't tell you how many times I was told they would be there and never showed up or called. This went on for over six weeks when one morning with NO advance notice they showed up, luckily I was home. Or maybe not, because the job they did to repair it this time is terrible. Will NEVER use them again.

I had a friend of my brother-in-law come over and put tiles down and that was a disaster, so I decided I would use a professional company. My neighbor down the street used Empire for his bedroom and told me to call them. My whole house is completely done with Empire floors. I had the whole living room, both bedrooms, and the dining area all done with the laminate wood. And then recently, I called Empire back and had them put vinyl in the kitchen and dining area. They had a sale on so I got a discount price on it. Everybody was friendly, nice and did a good, clean job. It was a perfect job, so I'm really happy with the outcome. They even did well around the quarter rounds, and everything turned out great. It looks like a whole new house, and I get compliments all the time.

I wanted our kitchen floor done right away, but most of the other places I was getting estimates from didn't wanna do it right away. Their timing was very important, so we had Empire Today do the installation. I love everything about our floor and I was happy with the installation and their service. There was one thing that was left that had been slightly broken and the guys who installed it didn't tell me about it. But when I called the company, they took care of it immediately. They were very prompt, quick, they paid for it, so there was no problem whatsoever. I was very pleased with the response.

I had Empire install wood flooring in my home's entryway, dining room and kitchen and carpet in three bedrooms, hallway and the rest of the house. I went with them because they could do it quick. The installers were very professional. They came, did the job, completed it and made sure I was happy before they left. They did a great job. The new flooring is beautiful. I love the wood! It was an excellent experience.

We had the linoleum installed by Empire Today previously and they were having a sale so we got a carpet from them. We had it installed at the downstairs, hallway, TV room, and bedroom of our home. The stairs is our favorite feature of the flooring. It's soft, easy to clean, and we like its color. It's good that they've met our expectations.

white crayon. No one in their right mind would order this disgusting looking flooring. We were shown one square of this tile. It had no white squiggly lines like the floor they put in. I'm just sick with this disgusting looking flooring. I'm embarrassed to even let my family see this flooring. I don't see that we should pay to have this flooring removed or even replace tiles that don't have these white squiggly streaks in them. This is not our fault, as we were not told this flooring would look like this.

I made a call to get floor and carpet on a 594 sq ft area. The sales person was nice to come but I could tell he was used to bigger jobs. Nevertheless, he was courteous and proceeded to give an estimate which I accepted. The work was to be done the following Monday. The subcontractor was to show up at 9:00 AM but did not show up until about 10:30 am. As soon as he put a foot at the door, he immediately began to make comments about the popcorn ceiling possibly having asbestos. From the front door you could see how small 594 sq ft are, we saw his expression that he was not expecting such a small job. He immediately said he could not put his hand on any of the work without certification that there was no asbestos based on his assumption that the popcorn ceiling may have it. Then he went on to say that it will take at least 4 days before he or anyone else could come to the job site.

When my husband got approved for the credit card, we had our living room carpet installed by Empire Today. We were gonna do the process all by ourselves, but we wanted to know the difference in price if we did it ourselves or if we hired someone else because time was not on our side. They did great service. Their work is of very good quality.

I had Empire Today out once before and I was satisfied with it compared to other brands. They installed a carpet in the living room, dining room and hallways. Everybody tells me how nice it looks now. My living and dining rooms, my steps, and everywhere just glow and I'm really enjoying it.

Subfloor was not leveled properly. Laminate floor squeaks when walked on. I contacted customer service and was told that it was a problem with construction when house was built. I had two flooring specialist come inspect floor and both agreed the subfloor was not prepped correctly. Contacted Empire customer service again and they had third party inspector inspect floor. Inspector said nothing was wrong with installation. I'm not pleased with installation and sure not pleased with customer service.

I love my new flooring. It looks beautiful. My sales agent Cris was awesome. She went above and beyond for us and was great to work with. We had a couple of hiccups in the process that were on our end and she was able to keep it moving for us. I have no complaints at all about the sales process, the timeline, or the installation. Everything was wonderful and was exactly as I expected. However, I've never received a bill in the mail and today I got a call that said I'm delinquent. I can't be delinquent if I've never received a bill. I have no account information or a mailing address to pay.

This is the 2nd time I have used Empire. They did a great job both times. Salesmen was great and so were the installation teams.

My initial experience with Empire was with the sales rep Robert. I explained to him what I needed to do with the flooring and he was happy to answer all the questions I had being that this was my first time purchasing carpet. The installers were excellent. They did a wonderful job. The installation process went much quicker than I expected it to be. They arrived on time in the appointment window. Overall I was pleased with the service and will recommend if the topic ever comes up.

April of 2015 I had Empire out to give a price on carpet install. I was very very specific during their visit that whatever I installed had to be able to stand up to wheelchair/walker for my disabled mom. I started emailing them and calling after about 7 months to get them to come out and look at the worn and flattened spots in my carpet. Eventually got them to come out. Their response was to put a throw rug over the spots and have the carpet professionally cleaned... anyone with half a brain knows that putting throw rugs down is the worst and least safe thing you can do with a fall-risk patient living in the house. They went on to tell me that it is normal wear and tear and basically there is nothing they will do. I am so displeased. I really wish I could have my old carpet back – it looked better than what I have (and it was at least 12 years old).