Empire Today Reviews

They did not call before they came out. Empire let the worker's family member out to help him. The family member did not ask me to turn off anything so he flooded my kitchen counter from my refrigerator hose that was going from my icemaker then they left uneven cuts on the wall for vinyl to be showing then they didn't put strip molding down.

My friend’s a sales rep at Empire Today so we called them up and they installed some carpet at home. Everything went well for the most part with the sales rep and the installation went smooth.

Empire Today was very helpful, polite, and did a nice job on our rug. The sales rep was very pleasant, explained everything, and said what he thought we needed to know about what was going to be done. It all went very well. The installation team was nice, very careful, and didn't leave a mess of any kind. It was a good experience.

Here are 8 reasons you might want to consider using someone else for your flooring needs. Our initial sales consultation went well and we were excited to finally be getting new carpet installed in a recently renovated floor in our home. It might help to mention that this renovation ran in excess of $15000 so having the experience we had at the tail end of the project has really left us disappointed in Empire. Everything was going fine until the installers showed up. That's when we were faced with the following realization that we made a big mistake in who we hired. They showed up 2 hours late. I received two different calls from customer service that morning with two different windows which caused confusion right out of the gate. When they did not show up on time, I called customer service and they basically told me it is what it is and they will be there eventually.

Empire Today installed some laminate flooring at my home. I looked around Home Depot, Lowe's, and some of the local places, and Empire Today's cost and quality are comparable. I chose them for the speed at which they're able to put in without a wait. The sales rep who came out was good and very knowledgeable. The installers were also good, cleaned up and didn't leave any kind of mess, and were thorough. The flooring has been down for several weeks but it seems to be good and I like that it's low-maintenance.

Never in my life have I experienced such horrible customer service. Initially, the sales personnel was pleasant and we also had a positive experience with the laminate installers. However, we had several issues with the carpet installers as well as customer service and installation teams, which eventually led to us cancelling our order for carpet installation after over a month of back and forth. Our first appointment was cancelled by the company. Then, when the carpet installation was rescheduled the installer said he would arrive in the morning, but didn't call or arrive until the late afternoon. He then complained that he didn't have the tools to take up the flooring and left with no warning. We called customer service and had to reschedule for almost a week later. During this time we were scheduled to move and were unable to settle into our new home.

Empire Today installed carpet at my home. We also looked at Lowe's and Home Depot, and the cost was similar. However, I thought the quality was a little bit better with Empire. So I went with them, because of convenience and speed, too. The same representative did the home that we bought, and the home that we're selling. He was very helpful because we were originally looking for hardwood and carpet, but realized that hardwood was out of our range. So, he showed us options that I thought was great because we were definitely looking to go as cheap as possible, and he was able to show us the most economical choices. The team that did the installation was pretty much straightforward. They knew what we wanted, and they came in and did it. Now, our flooring is great, that's why we recommended Empire Today to some family that were looking, and we would definitely use them again if we needed to.

We looked up Empire Today through other places. Their quality was excellent however the price was a little higher. But my mom liked it and so I went ahead and got kitchen linoleum and living room and dining room carpets. They put them down on her house and the quality of the carpet looks really good. The installers were outstanding and I couldn't ask for better workmanship.

I had hardwood flooring installed in my living room and ceramic in my kitchen and entry way. About 6 months in the grout in the kitchen started to crumble and break apart. I called and Empire sent out a team to fix the floor. They re-grouted the area but it did not last. So after calling about 5 times (no one in the Chicago/Milwaukee answers or returns calls), they sent out someone else. This person said the floor was not secured correctly and re-grouting again would be a waste of time. This was roughly late June. The installer said he would file a report and I would hear from someone within days. I never did of course so I follow up again. I called no less than 10 times before getting a response. After explaining the situation again, Empire sent out an inspector (August 23rd) and he reiterated the floor was faulty. He took loads of pictures and said I would hear back by Friday August 26th. Of course I heard nothing.

Empire Today did the hardwood floors in my house. Someone who had used them suggested them to us. She said they were good, fast and confident so I called them and had them come out. They did a good job and I would recommend them.

We had a great experience with Empire Today as far as the salesman and everything goes. The first go around wasn't too well. It should've been explained a little better. The biggest problem was the language barrier with the first two reps that came in. I couldn't understand them good and they couldn't understand me as well. They came in, stayed around a minute, took some pictures, and then left. I got a call back from the salesman and he said I had too much stuff. There was a chest and it had some glass right in it but we thought we had cleaned everything. They were scared of glassware being broken if they moved this particular chest and I understood that. I said, "Well, if you want my business, give me another chance and we will take care of what you said was bad." So, we did all of that and then they called and came back. They were different installers but they did one great job.

I called Empire Today, they came to the house, and I picked out what I wanted. I love the carpets! I’m completely satisfied with it, except that I don’t know if they put a new padding underneath. Also, they had to pull out the radio and my record players but they did not put them back and now all the wires are not connected. But I would recommend Empire Today to anybody who will come in here to see if they would like it.

I got a carpet for my home from Empire Today and it was a great deal. Other companies wanted more money - Lowe's charges square feet instead of square yards. Moreover, the sales representative who came out was very helpful, really nice and didn't pressure me. The installation team came back for me so I could sew my floor. They were patient. At first, they didn't want to come back but I said they have to do some work on this floor before they put the carpet down. One of them said I should have torn it up and got it prepared. But then I didn't think I was going to do that. He was very nice about that.

I had Empire Today install carpet in my home. Everything's fine and I like its design. Working with Empire was wonderful. The sales rep was very nice and helpful. I would recommend them.

We had an appointment to get a quote for our floors for damage done to our floors. We have a 3 hour window and after the 3 hours we called to see why they weren't here and we were advised that there was a scheduling issue and they had to reschedule. First we made the appointments 2 weeks ago and were constantly getting email confirmations of our appointment, I ended up calling another flooring company and was very, very disappointed as we spent all day waiting for them only to find out they were not coming. I will never do business with them again, nor would I recommend anyone use this place.

There are several things about this experience that were frustrating. The first is that the "deal" they claim to give customers is a sham! They absolutely did not give us a 50/50 deal. We purchased carpet for our upstairs and hardwood for the downstairs. They refused to give us an itemized bill. I told them I wanted a bill that says how much the hardwood was, how much the carpet was and how much we were paying for labor. We wanted to see what we were paying for and what we were saving. They refused and only gave us the totals of the carpet installed and the hardwood. We spent 18,000. Then we were told that there would be up to 20 installers coming to get it done in one day.

I have Empire Today install a vinyl flooring for the kitchen. The guys were all efficient and great. Although the floor is hard to keep clean and other people think it's too white, so far it's okay.

Empire Today did our living room carpet and everything went great. I called them and everything seemed convenient. Their sales rep was very nice and he showed me different samples. The installation team was great, too, but there was a slight problem when they first got there because they said I needed to pay. One of them couldn't speak English but the other man did and he got the problem straightened out real quick because I had already got it on credit. Now, I'm waiting to get it paid off so I can get my other two bedrooms, and then I'll get that paid off and get two more bedrooms.

When we needed carpeting, we checked Home Depot and Empire Today but we went with Empire because they promised sooner work. The installers were fantastic because we had furniture to be moved around and they were very good and just kept working. They never took breaks and for me, the best about the experience was the installers. I'm so happy that the installation and everything turned out so nice. Years ago, we got a recommendation from a friend for a different company but a couple of weeks later, the carpet was rippley. With Empire, we had a great experience and we'd recommend them to a friend.

My son made a mess of the carpet in the basement. I had to put something down there temporarily and wanted something inexpensive that will do the job. I had somebody come out here and bid it first but his price was too high and he was a friend. I called Empire Today and the rep met his price and went under by a little bit. She came out to the house here, measured everything and got me the best price possible. My friend asked me to go ahead and he would price-match but I didn't want to play that stupid game. Empire got me at the right time and because of their price I went with them. The carpet is awesome. My daughter loves it. And the guys who installed it were amazing, made the job very easy, cleaned up and were very polite. Kudos out to them. I was very impressed and I would use Empire again because of them.

I had laminate and a rug installed by Empire Today in my dining room and bedroom. It was perfect and it fit my budget well. The first team that came did the rug and they were awesome. It was a girl and a guy and they were very pleasant. Then, the next group that came in was a couple of guys and they took up the old carpet in the dining room and cut it exactly how I wanted it and laid it. Even the finished work was exceptional! I'll be calling them again because I still got a living room to do.

My wife and I purchased our carpet in 2011 through Empire here in Manchester, Tennessee. We have and were sold on the 25-year warranty? Which turns out is nothing more than a piece of paper. I have contacted the company. The first time they sent out an company to inspect the carpet. We were told the carpet was fine. Suggested our vacuum cleaner was too strong??? We have a Dyson? Now our carpet looks worse than the carpet we had replaced. I have called the company 5 more time? Each time I am told that someone with the warranty department will call me back. Why do you have such terrible customer service, and why do you flat out lie to people calling in? Is the 25-year warranty no good? We have our carpets cleaned every year just like we ask to do. Can anyone help us?

I've waited 3 months to rent out my apt because of faulty installation by Empire Today. They tried to repair once but it didn't work. Poor service after sale. No call backs, delayed appts, bad attitudes, replacement or refund. Stuck.

Signed a contract (8/5) to have carpet installed in our home. Empire has called the night before 2 scheduled installation dates and stated that they "were unable to get the carpet and are cancelling the installation". I would like to cancel the purchase and receive a refund. I paid in full the night the contract was signed. Salesman Mark ** will no longer return my calls.

Empire Today installed a bluish rug upstairs and their price was right. It was a nice experience and I liked it.

We have a rental house. Need to replace the carpet. We tried Home Depot and Lowe's. Both stores could not get the carpet installed within 10 days. I searched the internet and found Empire Today. I put the order in Friday morning. They came to measure in Friday evening and installed the carpet on the next Monday. They even match the Lowe's price with much better carpet. Both carpet quality and installation quality are very good.

I went to two different places and Empire Today's cost and quality was much better. I've talked to their representatives and I've known people who have used them before. I was going to have my kitchen and hallway done, but the rep was very upfront with me that it was uneven and if they did it, it would make noise all the time. Since they couldn’t do the kitchen, they told me that for the amount of money, it's best that I could have the bedroom done. The hardwood flooring was installed in the bedroom, dining room, and family room. When I saved up, I'm going to have the other two bedrooms done as well.

I had a 2 part installation. First install went well other than the installers barely speaking English. I paid for part 1 directly at the install. After trying to reschedule part 2 of the install multiple times (at my request) due to family issues, I decided to cancel part 2 of the order. I called 3 different times to talk to someone to cancel - each time, was told they would get a supervisor to call me back. The third time, I was told it would be handled. More than 60 days later after my last cancellation request, I've received an Empire Credit card in the mail and a phone call from Wells Fargo alerting me that I have late payments.

They came when they said they would. The product is excellent quality, workmanship excellent. They were nice and they cleaned up.

I have a carpet installed in the stairs, living room and the second room of my house by Empire Today. We had gone to Home Depot and Empire Today's cost was definitely cheaper. Part of the cost was they move furniture and they'd take away the carpet, but Home Depot charges for that. They both have the same padding but the carpet of Empire was better. We also have family that works for Empire. We needed something that was high traffic and something that was good for anything, and the new flooring met our expectation. The installers were available on the date I was hoping to have it installed. From the time that I met with their staff to pick out the carpet and then it being installed, everything just moved pretty quickly. The customer service was really great too. Overall, it was cost-effective.

We're going to get another carpet and I had three other bids. My friend had Empire Today do hers and she told me to call them. Empire Today was all comparable to others with the designing factors. The saleslady was awesome and knowledgeable. It was tough deciding which one and what kind and based on her recommendations, I am so pleased. I don’t think we would have done that at the other stores. Even the kids that came out and did the carpet were very careful and neat with my furniture. They installed it in the bedroom. They moved the furniture and put it back. They’ve removed the carpet and the other place that was all extra.

I had previously used Empire Today and because of their reliability, good service, and decent pricing, I had them install some carpet in a townhome that I own weeks ago. It's excellent and I got a fair deal. I'm totally satisfied.

We are preparing our house for sale and every floor needed to be worked on. Over the two days, the teams that were sent out managed to get the installations done quickly and completely. The quality of the work was impressive and the support from Empire was phenomenal.

Barry, the rep who came, was honest and very helpful. The two guys who came to install were fast and careful. They answered questions that we had and cleaned up after themselves.

I was supposed to get Berber carpet flooring from Empire Today but their salesperson was telling me about this new type of carpet that's one step above it and is soft and stain-resistant. He even stated that I could spill bleach on it and it won't stain, and I was impressed with that. Initially, I had the two bedrooms done then when I saw the hall after one of the bedrooms was done I said I needed to replace the hallway floor. So I went on and called Empire the next day after they had installed the carpet in the two bedrooms. I asked them to come out and give me an estimate for the stairs and the hallway. The installed carpet flooring is beautiful plus the installers were very courteous and cleaned up after themselves. The whole experience was wonderful. We had actually used Empire before and had no issues with the price and carpet installation that was done that time. They also had a 50/50/50 promotion which was perfect as it's like icing on top of the cake.

I had some carpet installed by Empire Today in the living room of my house. I was glad I was able to get in contact with them. It was a busy season or time for them. They had a promotion on, and I called them a couple days before the promotion went on. They were located far from me and it took them a little longer to get to me than they had planned. But they got here and I liked the product when they showed it to me.

My experience with Empire Today has been okay so far. I had carpet put in by them two or three years back and had a good experience before. So I decided to have them put the tiles out in the kitchen since I hadn't replaced it. The tiles looked nice on the floor and complemented the cabinets. At first, I was going to go with the ceramic which I had down before, but it kept cracking. The guy told me that it was lifelong, but it would crack if I dropped something on it. I also had wood laminate in the bedroom. It looks very good and it was something that I'd get any other room done.

Empire Today's price is about the same as the other brands', but the quality of Empire's product is better. I like the fabric of the carpet we got from them. The salesperson was also very nice. He was always there when I called and asked questions. He made me tip the scale to Empire, so he's very good. It has been an outstanding experience.

Over a year ago I had Empire Today install a new hardwood floor in my kitchen, family room, and morning room. They did a poor job. There were cracks, holes, and dents in the wood. Also, almost every foot of the floor was making noise as you step on it. It took over a year, four quick fix attempts by Empire Today, and me having to hire a third party inspector to get the entire floor replaced. The third party inspector report was damning and mentioned issues that I was not even aware of. This was additional cost to me.

I went to Lowe's and Home Depot for my carpet needs, but Empire had the best deal. I got a better price for the same work so I had them install carpet in my home. I like their work, the durability of the carpet, its color, and how it matched the colors in my house. Empire Today did a good job and I thank them for their service. They were very professional and I was satisfied with them. I told some people about them too.

We needed some laminate flooring and prior to purchasing from Empire Today, we did consider other retailers. They were all pretty similar and in the end, it came down to convenience. For some of the other places, we have to deal with their contractors rather than just taking care of it all with one company. Our experience with Empire Today was quick and easy. The sales rep was great and so was the crew that Empire Today sent in to do the work. They were in and out and cleaned up, and that was perfect. They also had reasonable pricing and we like the color of the flooring because we had to match it as closely as possible to what we already have.

We had a bedroom and closet carpeted and a hallway with a laminate wood done by Empire Today. What attracted us to go to them was that they were having a sale of half price. And because of that, we got it within the price we could afford. They also had nice colors that matched into the house. The installers worked very hard and did a very good job. They came when they said they would come. And one man had difficulty so two men came on a Sunday to take care of what the first man could not do. They worked until they got everything okay, except, it would have been better if the piece where it had a seam was put in another place where it wouldn't be noticeable. But they did a very nice job, I was very pleased and enjoyed working with them. They're also respectful and did not mess anything up. I would recommend them very highly.

I had Empire Today install the laminate on the porch and the carpet in the living room, dining room, steps, and hall. It was half-price on TV and I wanted to get that because I'm a senior citizen, but I didn't receive it. I called the company and the guy said that I couldn't do anything because it was up to the man who came in and helped me purchase it. But, I did ask about it, so I was a little upset that he didn't. It looked like it was a false advertisement. I wanted to have laminate all over, but it was too expensive for me and I would've got it if I had the half-price.

The issue has been resolved changes were able to be made in time. Installation scheduled for Sept.

Empire Today carpeted the den and the hallway. The only thing I’ve got against the carpet are the tracks, and I’ve got my footprints on it. I gotta vacuum it, but when somebody comes in it tracks. But, other than that, it’s fine. It’s soft and spongy and I like it. The serviceman who installed it was real nice, polite and great. The man who measured and did it was a very nice elderly man. Empire is great, has great people, and I like their price.

Had an appointment and confirmation for 1:00PM – 3:00PM. We waited until 4:00 PM and never received a phone call or anything as to why Empire's Sales Rep never showed up. I called Empire and inquired why no one showed or called. Rep on the phone stated they couldn’t contact the sales rep after being placed on hold 3-times. I asked to speak to a manager and was placed on hold another 3-times. Rep then tells me that they wouldn’t be making the appointment and laughed and said "no kidding that’s why I called you…" She then gives me a confirmation number that someone would be calling me right back. 20 hrs and counting and no phone call. This place is a big joke… I’m thankful that it never developed because I can just imagine the type of service I would have received. Thank God in this case for no service rendered.

I've used Empire Today before and again had them install a carpet in my living room, bedroom and dining room. They had a different kind of each carpet so I picked the company. I like the carpet's color. They got the job done.

We had Empire Today install hardwood floor in our family room and a laminate up in the bathroom. The installers were really friendly, efficient and really clean with what they did. The salesman was good to work with, too. Our new flooring is really nice. I'm happy with the way it looks. We like the color and the product as a whole. The only problem I had is that I've been trying to get money back for the sealer that was charged for the leveler, and I'm still waiting for a credit. I'm a little unhappy with that since I didn't think it would take that long to get something. I checked on it for three times now. Everything was really cool until it's almost two months later that it was charged and I'm still waiting for the $474.30. Also, it was a little disappointing that they don't give a copy of the receipt. Other than those, everything was good.

I was very pleased and satisfied with Empire Today. The sales rep who came up to the house was phenomenal, very patient, very understanding and the workers who actually came out to do the work were very thorough and respectful.

I have never dealt with a company with worse customer service. We had problems with the installing of our laminate flooring. It's been over a month and they still have not fixed what they messed up and calling customer service does not help. We are going to end up tearing up our entry and doing it again with another company, which means we lost money.

The salesperson of Empire Today was very nice. He made us feel very comfortable and he knew what he wass doing. The quality of the carpet I had installed is good and I’m very happy with how it turned out.

I ordered a long time ago from Empire Today and liked the way they did the work. So I called them back recently and bought hardwood floors. The price was lower compared to other brands and they installed it in my dining room, front room and hallway. It was easy to clean and everything was nice. They also cleaned up good.

I had some other items installed by Empire Today about two years ago. When I wanted to upgrade a little bit in the bedroom and put something in there, I had them do the carpeting. I like the color and the stain resistance of their carpet. It looks really good and I’m pleased with it. The installers did an excellent job. They moved the furniture around, got the carpet in, explained everything they were going to do and they did them all. They were in and out of here in no time. It went really smoothly.

I had Empire Today install carpet in another location, so I got them again to install carpet at the second floor of my home. It's the third time I've used them. I like the color of the carpet, and it's really durable. In addition, when I had an accident with my dog because he was digging in the carpet and making big holes, I called them and they fixed it for me. It was an excellent experience. I have recommended them.

Well, I am happy to say that Empire decided to make it right. two wonderful guys showed up at 7:30 this morning to lay our carpet. My husband had to take off work for a little bit again but it's done. Thank you.

I had a laminate floor and a carpet installed by Empire Today. I’ve used them in the past and was really happy. But they definitely didn’t do the same this time. They had to come back a second time to correct the installation on the laminate floor and I’m not really happy about that. I do a business and it took a long time so I had to move my business in my house. The room was also full of smoke. I had just cleaned and now I had to re-clean everything because of all the dust. But the carpet people did a wonderful job and I appreciate that they came back and fixed it, but I should be compensated for the inconvenience.

We got the carpet installed at my house by Empire Today. It's in my living room, basement, and all the bedrooms. I did consider other brands prior to purchasing, but their cost was reasonable compared to some of the others. I wasn't going for a high-end carpet and I just picked the color and levels that were reasonably costed. Also, the quickness of installation and ease of service was also important for me, and they were ready to install it the next day. The flooring has met my expectations. However, we had some issues with some flooring transitions with some of the tile work. So I called Empire to come and fix the transition, and they came back and did the job for me. Overall, they provide quality service and I would recommend them to a friend.

Empire Today installed carpets in our living room, family room, hallway, and stairs. I like the carpet's coloring and its plushness. The salesman was excellent and worked with us in getting the best deal. Empire Today is efficient and professional.

We had Empire Today install carpet in the three bedrooms in our home. The quality of their product and the price on it were fantastic. Also, we had a week to get carpeted and they were out quickly. In fact, they were the only people I found who could come out within a week. I like the softness of our carpet and I'm very satisfied with our experience.

I bought carpeting for the whole house from Empire Today because it was more convenient for us, but it is about the same compared to other companies, as far as cost and quality. I like the feel of it being soft, it was how I expected it to be.

I was a contractor for 27 years and I did home remodeling, roofing, and painting, but not flooring so that’s why I had somebody to do it. My wife wanted to have a hardwood flooring in our living room so I called Empire up and a rep came down. She told me the different types of hardwood flooring and she even showed me some samples. We picked out what we liked and she figured all the material. I'm familiar with all the materials because I was in the building trades, so I know that oak is a very hard wood. And that’s what I wanted and I didn’t want anything else. I also like the color of the wood. She said that it would be installed within three days, which didn’t happen. I had to have three different appointments before they actually got to install it because, I guess, they were tied up. But they finally came and installed it.

I'm very satisfied with Empire Today, even if their cost was higher compared to other brands. They installed both carpet and laminate flooring in our living and dining rooms and their styles matched our house. I had recently put down carpet and I liked the salesman and the company so I went ahead with them.

Empire Today installed hardwood floors, vinyl floors, and carpets in my home. I looked at Lowe's and the cost was about the same, except Empire was a little cheaper because they had a special going. They had a 50% off the product and a 50% off the installation. I like the durability, and the price was a big factor. They were very helpful, and it was a great experience.

I was ecstatic with the price and quality of the flooring which Empire Today installed about 4 months ago. However, I now notice a buckling in my kitchen floor and am no longer pleased. This does not make me happy. This is the type of flooring which the salesman suggested I go with for my kitchen. Also, the installers got glue all over my baseboards. The floor is pretty but I would not use Empire Today again.

Empire Today seemed to be able to do the job quicker and their price seemed to be reasonable so I had them do the laminate flooring in the living room, dining room, and a couple bedrooms in my home. It was a better quality and I was told that it wouldn't scratch. I like the color of the product and I'm glad I got them.

I had a great experience with Empire for the 2nd time. Installation was on-time and very professional. Al and his team were fantastic, polite, fast and very thorough. I would contact Empire again.

I bought a carpet from Empire Today for the living room and the den. Empire Today gives good quality for less money, other companies were much more expensive. I had a real nice installer, friendly, helpful, and competent. It was a wonderful experience.

Empire Today did some laminate flooring in my home and they’ve done a wonderful job. I have no complaints. The flooring is durable and it brightened the home up.

Empire Today had put some flooring in my house earlier and did a good job at it, so I figured they'd do it again. Now, I had marvelous service from them with the wood flooring they put in my dining room. I like its color a lot. I also had a wonderful salesperson and installer, and they were a delight to have in the house. If ever I would do anything else, I'd call Empire Today again.

Empire Today did an excellent job. I had them install my hardwood floor in our living and dining room. Empire was relatively local and I just wanted someone who was going to get in and out. They managed to figure out how to get the transition piece between the kitchen flooring and the living room and came back out to install it. They extended the transition piece so that it met with the hardwood flooring. At first, they were thinking they weren't going to be able to because we have a pocket door and the door would have been permanently left open, but they were able to slim down the pocket door so that it would accommodate closing the door. The price was high but everything else was good.

Empire Today was absolutely phenomenal. Jessica was amazing to work with on the phone. We were putting our house on the market literally, within four days and I was panicking because the holidays were right on. I had looked up another company too but Empire answered the phone much quicker. I called her on a Wednesday for the carpeting of the two bedrooms. She was so excited that someone could come out and measure the very next day. It was really sweet. I felt like she cared which was amazing. The gentleman who came out the next day to inspect and give us an estimate was great as well. Empire installed it the very next day. We had only about two-and-a-half days and they made it happen. They went above and beyond. It was just an awesome experience from the very first phone call, to the sales person, to the installers. I would recommend them to anyone and in the future, we'll definitely think about Empire.

We were in need of getting the carpeting installed quickly so we had Empire Today install the carpet in the living room. After it was all laid down with the cushion underneath, padding, it didn’t feel any better than the carpeting that we originally had, and its feel isn't as soft. It's not as good as I would've expected it to be, and we paid $1,100 for this, which was 50% off of the regular price.

We had carpeting installed in our bedroom and the stairways by Empire Today. Prior to getting them, I called around but the cost and quality were basically the same. Empire's salesman was really very understanding and explained stuff well. I wanted to get the highest quality but we had to get the middle price so we ended up with Empire. I like the color of our carpet. Overall, they were punctual, kind and very neat. They did a good job.

BEWARE!!! Faulty installation and terrible customer service to repair. After my new Berber style carpet starting coming apart, I called customer service for repair. They scheduled my appointment for a Saturday between 9-12 and then I was called at 8:30 am on that Saturday that they had to cancel but rescheduled for the following Saturday. The following Saturday, I received a call at 8:15 a.m. that again they had to cancel but for sure they would do it on the next Saturday between 9-11 and give me a call one hour before arriving.

If you live in the central Ohio area do not use Empire. They cancelled three appointments for installation before we had to get a refund. They don't have the installers in the area and will not be able to install carpet for you.

Avoid. I called for a consultation, was told installation would be available the following week. Sales rep Monica came back the next day and took our order, told my husband installation would be done today. Excitingly moved all the furniture out of both rooms, took the beds apart only to find out the rep never put the order in because she doesn't know how to work her fax machine. Then we were told the earliest they had was next week. Avoid. Not even worth the hassle.

My experience with Empire Today has been perfect. We had a carpet installed in our basement and we chose them because we thought they were the best. Their price was equivalent to the others but the quality was better. We loved their service, too. The efficiency and timing were spot on. If we’re going to do something else, we would call them again for sure. It's very easy to deal with them.

I had Empire Today do carpeting in my basement, and it looks good. I had experience with them before with flooring, so I didn’t have to go to different stores. Their price and quality are comparable to other brands. I also didn't have to move too much of my furniture when they did installation. They move the furniture from one side to another. With others, I might need to take everything out. It was a pleasant experience with Empire Today.

Empire Today is wonderful, I've had nothing but great experience from them. I've used them twice and had them do tiles and vinyl flooring for the kitchen, four rooms and entry hallway. I've heard from other people that Empire costs a little more money but I don't know about that since I've done the half off. Nevertheless, I would rather pay a little more and have a good job.

Empire Today installed carpet in my home's bedrooms, hallway, and attic. I like that the carpet is stain-resistant and soft. The installation guys were on time and they did a good job. My experience has been good and I would recommend them.

Due to their price, we purchased carpeting from Empire Today and had them install it in every area of our house except at the kitchen and the bathroom. We like the pet guard even though we don't have pets. We like that feature for a forever clean carpeting. There was one area where the carpet looks like it has a defect. It looks like it has a seam, but there was no seam. The house was sold, so we're not worried about it. Our experience with Empire has been quick and efficient.

Empire Today has better cost and quality compared to other providers so we had the luxury laminate for my guest unit behind my house from them. It would almost waterproof my floor as well. The colors were great and the product is definitely durable. It came with a lifetime warranty. Their staff were able to get there and install it within my limited time frame. I needed it done within two days and it was done from my initial call. It was awesome. Great service, great quality, and a great experience all around.

I had carpet installed in the master bedroom and tiles in the living room. Empire said I had to have a special type of flooring to go over my flooring but the tile man came and said that they don’t do that because we'll stumble on it. I had to pay $500 for that and the installers didn’t even use it. Empire didn’t have an identical tile color but it was very close. The man said it was 13 and a quarter inch, but it turned out to be only 13 so that left a bigger space and the tile man had to spread the tiles out a bit to balance it out. I also never got the half price deal. The salesman said I had to pay for it first, but I paid full price on everything.

I had a carpet installed in a client’s whole house. We had a quote from another company in town, and Empire's was less expensive and about the same quality. I’ve also had other clients use Empire and they were also very happy. The carpet looked good and the installation was quick and efficient. This was a good experience for us because we needed to have it done quickly and everything went very smoothly.

Sales Rep was very convincing and friendly during the sales process. I told her I was getting a next quote from Lowe's which was a bit higher, then I called the Empire Rep and asked her if she can at least meet Lowe's price or beat it which she did. We then proceeded to set a date for installation. I was asked to confirm the rug color which I did, but I never checked the thickness of rug which I know now is very important to do. The installer started on the 2nd floor and then finished with the stairs. That's when I realized just how thin the rug was. I even asked the installer about the thickness and he said yes it was the correct thickness. The carpet is so paper thin it feel like I'm walking on a bare floor.

If I had to review them based on product it would be a 4, but since their customer service is a 0, I used the average. Having worked for the council of Better Business Bureaus for 11 years, I know how businesses should be run. And being that my brother-in-law works for one of Empire's competitors (no discount sadly), I know a little bit more than your average about carpet.

First of all for a company that can spend so much on commercial advertising you would think they would have professionally marked vehicles for the installations. Well they don't. They have just a regular truck and trailer with no markings on it at all, which is a little sketchy to me! I'm handling my father's installation since he works at night and sleeps during the day. Customer Service was specifically told by him to contact me for arrival times, installation etc. So they contact me saying they will be there between a two hour time span. I said "great. Can you give me a call when you are thirty minutes away so I can make sure to be here." The representative said "yes". Well guess what. Did not happen. They didn't give me a call and they contacted my dad, waking him up which we specifically tried to avoid.

A rep from Empire Today came and lowered the price of their product. Their product was cheaper and that's the reason we went with them. I got the stain resistant carpet and had it installed in the living and dining rooms, upstairs and hallway at my home. I just had one little minor problem where they messed up my alarm system for a couple of days. They came and repaired it, re-stapled down the carpet from where it got the alarm wire. But they were saying that the door needed to be cut because the door is not closing all the way from the bottom and it was because of the thickness of the carpet.

Empire Today was a better deal and their pricing was good. And since we needed the carpet in right away, the faster installation time was the reason we went with them. The quality of the carpet installed in the hallway and stairs is great. It is soft, the color is good, and we like the design. It was an efficient and worthwhile experience.

Empire Today installed laminate flooring on the entryway and a small bathroom at our home. We chose the product because of the 50-50 off and then the care for it is easy. I was a little disappointed with the salesman though. He seemed to be so genuine when he came and sold me the product. He was so into it and gave me his card with his own personal direct number so if I had any questions to call him. Then I did but he never ever returned my calls, so I thought that was kinda bogus.

I had Empire Today install laminate flooring in the living room. I’m not that familiar with the product but I was impressed with the sales girl that came to our house. I told her I wanted hardwoods and by the time it was all over, she convinced us that a laminate would be better for our situation. We went to Lumber Liquidators and a couple other local places and none of them were as informative as she was in giving us the pros and cons, what colors meant and the cleanliness and look. She’s very impressive. Also, we financed it over a period of time.

I am so utterly disappointed with the customer service that Empire Carpet provides (or more accurately, does NOT provide). A little over a year ago, Empire installed carpeting in a condo that I own which is tenant-occupied. My tenants were professionals and kept my condo in impeccable shape at all times. When they left, I noticed that the carpet that had been installed less than a year and a half prior was buckling in several places. I called my sales rep and he passed me on to the 800 number for customer service. When I spoke with them, I was told that it was out of warranty and they wouldn't do anything about it. I asked for a higher lever rep, (on several occasions) none were ever available.

Empire expertly moved all of my furniture, removed my old carpet and pad and hauled it away, and installed all new carpet and pad for an amazing price. They did the entire house in one day! The crew even repaired cracks in my cement floor inexpensively. The price was exactly what my in-home consultant Laura ** said it would be and I took advantage of the 12-month same as cash offer, too. The carpet looks beautiful and I couldn't be happier.

We were selling our house and needed to have somebody right away so we could start showing it on the market and our realtor recommended Empire Today. Because of the price and the quickest time they could get it installed, I chose them. I had carpeting done in the bedroom and the walk-in closet and the color went with the walls very nicely. My husband was home and they were in and out before I even got home. I was amazed at the speed and efficiency, and the job that was well done.

Empire Today's cost and quality were amazingly better than others. I like the speed in which they get it done and their sales rep was remarkable. They installed our carpet in the family room and master bedroom. Empire Today was awesome and has met our expectations. If I need to do it again, I would definitely call them back in a heartbeat.

I got Empire Today to install hardwood floors for our family room. The cost was a little high but I got what I paid for. The quality is really good and I liked the color and the way it looked.

Empire Today did a great job and we're really happy with it. The workers did a great job with the installation. The salesmen were very respectful and gave us what we wanted. They didn’t try to sell anything we didn’t want.

We had flooring from Empire Today installed in our living room, dining room and hallway. We had chosen another brand but the quality wasn’t what we thought. It was really bad. Aside from the price, it was also the timing to get carpeting done since we were holding back the furniture so that whoever we chose to do carpeting won't have to move anything. What I did notice though is for some reason the carpet feels like there's a step down somewhere. I don’t know how that happened, whether it's the padding or it wasn’t leveled off. But other than that, we love the carpet. We have a new, fresh, plush carpet and we like the color. They did their service within a reasonable amount of time and an excellent job.

Replaced flooring. The two reps were very friendly and professional. The work was done in a timely manner and very well.

I was absolutely pleased with every stage of my new flooring. I had my whole house carpeted plus had the entry and kitchen Vinyl Tiled. The people I dealt with were all fantastic. From my sales rep to customer service, to the installation crew. My home looks amazing. They were able to get exactly what I wanted done, including custom work on trap door going to my Michigan Basement. I would recommend Empire Today to anyone looking for flooring needs big or small. They were even able to work with my hectic schedule.

Love the floors in my new home. New flooring in my condo turned out beautifully. Tamara was a great help picking out the right flooring.

Bedroom carpet installation - Fast and efficient.

Good job. I'm happy with the service Empire provided!

Professional coordination and install. Carpet is excellent and exactly what we wanted.

I just love my new floors. And I loved working with Empire Today. My experience from the initial call to set the appointment through the installation was fantastic!

I had vinyl tiles installed on a couple of hallways and a bathroom. We couldn’t get a person to install it for quite a few weeks, so we decided to call a couple of people that install and we couldn’t get anybody until around October. . Empire could get it done right away and we appreciated that. The salesperson picked out a nice pattern that we didn’t consider. He was excellent and helped us a lot. However, they matched the tiles up with the carpet in the living room and it’s 2 inches farther on one side than it is on the other and I’m very concerned about it. But it’s not worth taking out and trying to change, but it’s strange how it came that way. Other than that, the colors matched real nice with what we had in the living room and the kitchen.

Empire was having a sale and it was on TV. I saw it, called and they sent a guy right to my house. I have my own representative now that I call when I want something from Empire. It’s like I got my own person to get things started, and if I have questions, he’s always available.The installers that came were very professional. They cleaned up after themselves and didn’t break my furniture. They didn’t scratch up the walls. They would consult with me every now and then and tell me what they were doing and how it’s looking. They knew what they were doing.

My brother and sister-in-law had Empire Today out to their house so I also had them install carpet in the bedroom and then hardwood laminate downstairs in the family room. They were very professional and they cleaned up after the job. I was very pleased.

Having spent $5,000 for flooring 4 yrs ago, a week ago I noticed carpet was buckling in 2 places in one room. I called the company and Alfonsa left a msg while I was out. His msg relayed for me to call back or he would call me. I was unable to retrieve the msg for some reason so I called the 1 800 #. The lady I spoke with took my # and said she would send him an email. I have not heard from him yet. This was approximately 1 week ago. I call day after and day and was told someone would be contacting me. As of yet I haven't heard from anyone. Paying $5,000 dollars, I shouldn't have a problem to manage myself after 4 yrs.

Because of the cost, I had Empire Today install carpet in my living room, dining room, master bedroom, and stairs. I like the thickness of the carpet. I picked the color and it blends with the rest of my house very well. A few more colors to choose from would have been good, though. Other than that, the process was simple. The person that sold us the carpet was very knowledgeable and he helped me. I found the perfect color, got my finance, and it worked out. It wasn’t a lot of a hassle.

Empire Today installed carpeting throughout the house except for a couple of rooms. I chose Empire because they compared favorably to other brands and their cost was a little lower. It's cheap. My decision to use them was also based on three factors - the quality, how fast they can get it into the house, and no long waiting period. The installers were very good and so I recommended Empire to my neighbor and my neighbor used them, too.

My sister-in-law had installed floors by Empire a couple of years ago. We saw the job they did there and liked it. I’d been on Empire's website, and that’s how I actually prompted a salesperson to come over here and set up an appointment. I had manufactured hardwood flooring installed in the family room and the living room. It paid for us to do it because of the quality of the material and the price of the job they did. That includes everything such as coming over to measure, the removal of everything, the new padding needed, and the molding. It was definitely a good deal. The installation crew arrived within a timely fashion and were considerate, polite, and neat. Also, If we had any questions or concerns, they addressed them. I like the color of the floor and the way it goes together with the room. The experience was a pleasure. Everything was fair and there were no hidden costs.

We had carpet installed by Empire Today and it has been a good experience.

I called Customer Service, explained we would need a next day install due to a birthday party we were having on 8/6 where the birthday girls and guests would be having a sleepover. After being reassured this could be done I scheduled the estimate. Juan ** came out on 8/3 and we selected carpet, and he guaranteed installation on 8/5 in the afternoon. I was so concerned about having the installation done on time that right in front of me he called the Installation Department to verify what we ordered was in stock and would be delivered and installed on time on the 5th. I gave him a cash deposit, signed my paperwork, and was relieved this was going to be done on time.

We had carpet and padding from Empire Today and this was installed in the living and dining room and two hallways. I'm very pleased with the quality and I think it’s not as expensive as the other brands. The installers were very professional and courteous. They went about doing their work and cleaned up everything. There was nothing left but all the furniture. They did a very good job. They moved everything and put everything back. I just didn’t like the timing. I think they showed up around 3:00 or 3:30 and were done a little after 6:00 or 6:30. But that was okay. It worked out.

Overall, it's been good with Empire Today. The sales guy was amazing. He was awesome and always called. However, I also have some complaints. My first complaint is that they promised me that they would come back out for the trim on the last day, and I had my husband right here because I have dogs and I had to have somebody here, but he waited all day and they never showed up. After I called to complain, someone showed up at around 4:30 in the afternoon and said, "Hey, where are you guys?" They said, "We'll get back to you." Then I took my kids to dinner around 6:00 PM and somebody came knocking on my door saying, "I'm here at your door."

I have hardwood flooring in my kitchen and I was very unhappy with the people that I got to do it. They did a terrible job and I wouldn't have them to do anything for me ever again. If we walk on it with our bare feet we can feel sharp edges sticking up. It's not down like it should be and it squeaks in places and I hate a squeaky floor. If I had the money, I'd have somebody take it all up and put down something else. I saw Empire Today on TV and I thought I'd give them a try and they couldn't even compare to that other company. We had the laminate flooring installed in my bedroom here in Tacoma and I like the color of my floor. Their rep was very nice and he worked really fast and that's what I appreciate. It has been a great experience.

We had some carpet from Empire Today installed in our whole house and we love the color of it. The cost was good but the quality was a little bit low. We're still satisfied with it but the product could be a little bit better.

One of my friends suggested Empire Today so I called them. Their price is not bad, so it's one of the factors why we decided to go with them for the carpeting of our three bedrooms. The people were fast and professional. The carpet is good and is water-resistant. When you have a kid at home, he probably will spill things on the carpet.

I had some carpet installed in one of our bedrooms and everything went well. The quality of the carpet was nice and it matched the color of the room. Empire Today did a nice job and were timely about it. They knew we were in a crunch situation and they made it happen. We're satisfied.

We had already used Empire Today before and knew they were quick so that’s why I went with them again. Also, they're cheaper and it would be more convenient for our lives because we knew that they could come in and out in a day. We had our hardwood flooring installed in our living room, dining room, and kitchen, while we had our carpet installed in our bedrooms. The installers were in and out, clean, and nice guys. Our flooring is of the same color and quality like that of a major brand, and our carpet is of good quality and much better than what we previously had. I'd recommend Empire Today.

Yes... Empire showed up on time. They also as promised next day delivery. Showed up on time. Yes. That's about all that went right. The problem was after, I paid and had a problem. The carpet was so poorly made it ripped and they said I was responsible and wanted to charge me the same price as I paid to replaced the room. I may have walked on the carpet 5 times. WHAT ABOUT THE WARRANTY YOU SAID I HAD WHILE I WAS PAYING? I will never do business with Empire. They say they stand behind their product. It's a scam. Go to a company you can trust. Also, man in truck showed up with women bent over on dashboard slept the whole time. Very shady characters.

Empire has a good reputation. It's been in business a long time, and I gave them a call because their ads are constant and they offer an estimate without obligations, so I had nothing to lose. I liked one of the things that their salesperson showed me, and the price was what I thought it would be. I then had them install laminate flooring in the bedrooms, hallway, and two walk-in closets upstairs in my home. They also installed carpeting on my staircase. I like the cherry wood color of the laminate and the width of the planks. It was the wide planks instead of the narrow ones.

Empire Today installed the carpet in our living and dining rooms. We’ll have them do our kitchen floor too when we get it done. The people who came were very cordial, and the service was excellent.

Empire Today is a very good product to use. They showed me three tile diaries, we picked a dark one because that's the color that we wanted, and I had them install it in my kitchen, hallway, bathroom, and porch. They were very, very good in doing the job.

We purchased carpet from Home Depot but cancelled the order as Empire Today's carpets were about $300 less expensive. We also liked the thread count of their carpet and the padding. Sandy, the sales rep, and the guys who installed it were very respectful and thorough. They installed the carpet in our home's master bedroom and it's wonderful. It's been an outstanding experience.

The salesman who showed up was very professional and on time and has continued to be available throughout this disaster. On the day of installation I received a call 1 hour before they were to be there to reschedule. Only for them not to show up on that day. I have called only to be told they would call back. No phone calls at all. Very unprofessional!!! I'm having to stay in hotels longer because of them! With 2 toddlers!

Buyer beware. A salesman came to my home for a free consult on 5.25.2016. I told him upfront that I was only interested in high quality of carpet, preferably nylon. He brought samples and I picked one and paid a deposit. He said that I had chosen a carpet made by Mohawk and that Empire was a certified Mohawk carpet dealer. After he left, I researched on the internet the name of the carpet I chose. It was not a Mohawk carpet nor is Empire listed as a Mohawk carpet dealer. I immediately cancelled my contract by mail within the 3 day window and waited for the return of my deposit.

Empire Today installed a carpet in our house, in the three bedrooms, a loft, and the stairs. We thought of going to Home Depot, Lowe's, and other places to purchase the carpet, but the cost of Empire Today's product was less and the quality was about the same or a little inferior. We liked the color of Empire Today's carpet. It was also stain-resistant and had a good warranty. There were just a couple issues with the installation, but the flooring that we got from them met my expectations.

I bought carpet and tile from Empire Today. I tiled the kitchen and carpeted the rest of the house except for the bathrooms. Empire is cheaper. I like the quality of their products better than I did with the other brand that I got. I also like the carpet's thickness and stain resistance. They also did a good job supporting my wood floors underneath before putting the tile on and they took their time. I'm in the contracting business for over 40 years myself, and I appreciate the way they took care of things. I used to hear the walking on top but now, with the carpet and the tile, I can't anymore.

I had carpeting installed on the stairs and tile installed in my laundry room by Empire. They're durable and nice-looking. If you go to most carpet stores, they say, “We can't do anything for six weeks.” But Empire has really good products. They buy a lot of selections so if you like what they have, you're gonna be able to get it installed quickly. That’s why I always recommend them. They're dependable, affordable and it's guaranteed that you get what you pay for.

2 years ago, I had Empire Today install carpet. Very happy with the experience. So, when I needed a new bathroom floor, I called Empire again. Things could not have been worse! First, the sales rep lied. He said the installers would be at my home for the install on Friday at 9 am. No one came. Then, at 7 pm on Friday after having wasted a whole day, Empire rescheduled for the next day. Then on Saturday, when the installers arrived after 2:30, they demanded payment in full upfront. That is a violation of NJ State Consumer Affairs Law. After ripping up the tile on the old floor, the installers decided they couldn't do the job. They told me I had to get a carpenter. Now, I have no floor at all in my bathroom. And, even though the checks were processed and I received a cancel transaction number, the people in the business office are telling me I can't get my money back for 15 days! Incompetent. Unreliable. Dishonest.

I am 3/4 thru an installation that should have been completed about a month ago. I placed an order in June and was supposed to have it installed on July 5th. I moved all the required furniture, etc, removed sinks from the bathrooms and have been living that way now for a month. After three rescheduled installations, the installer arrives on Wednesday (was scheduled for Monday then rescheduled for Friday.) We go thru the house and talk about what he is supposed to do and very little of that information is included on his work order. Things like thresholds and quarter round, not to mention the Ditra for the bathroom floors. I was quoted a price that included taking out the old ceramic tile but he (the installer) told me that it would make no sense to remove it – it was solid and glued down. He advised that it could cause more damage than I wanted to deal with – after googling it and agreeing with him, he started laying the tile.

I like the carpet installed by Empire Today. They did a very good job, were here on time when they'd say they were coming and made sure every detail was done right. They removed everything that they were supposed to move and they helped me out with the furniture.

We had a carpet installed by Empire Today in the four bedrooms of my daughter's home. I was going with Home Depot originally, but then they told me that it was going to take a week or two to get somebody over there to measure and then another week to install the carpet in her house. Then I happened to see Empire on TV and called them up, and right away they sent a guy over there. I showed him the price of Home Depot and told him that if he came to measure, Empire Today will have the job. He said, "Yeah, we'll get you the same carpet for the same price and would do it the next day." Sure enough, they did a good job.

Empire Today installed carpet in my living room. I like its quality, which was the reason why I went with Empire Today. The sales rep there was wonderful too. It was a simple and easy experience, overall.

After the Empire Today contractor under performed during our flooring installation, Empire offered us a Settlement Agreement which we accepted. All paperwork was completed and promptly returned. We have now learned that collection agencies have been instructed to collect the Settlement Agreement value from us, and the collection agency has entered derogatory remarks on our credit record. As a result, we cannot find car finance at the time that our car lease deals expire. We are trying to speak to someone that can help us resolve this, but have had no success. What do we have to do to be heard, and not be treated with indifference?

I had Empire Today install some carpet in my living room, dining room, family room and three bedrooms. They were very polite and called when they came over. I couldn’t have picked better colors in those rooms. It all matched so good and I didn’t even have the carpet or the paint together. I’ve always been happy with their cost. I’ve used them before about six times and they’ve always beat the other places. I’ve been very happy with them.

Empire Today had the best quality and pricing among everybody I checked. Their whole team - from the person that came to assess, to the salesman and the installers - were very friendly. I liked the way they worked. They were organized and they did it fast. The person who came to the house to assess was very good. Also, the salesman made sure he showed me different kinds of carpet samples and how they compared. I'm a difficult person when it comes to making decisions, but he was able to get me. I like that the carpet is very easy to clean because I have pets. It's excellent and I would not hesitate to recommend Empire Today.

I had Empire Today install carpet on most of the floors in our home. I got a referral from a friend for one of field sales reps, and because of the simplicity of the transaction and the fact that the guy came out here and showed us all the stuff they had, I went with them. We were able to negotiate the price right there on the spot and the rep booked it. The delivery was also quick and the installers were on time the next morning and done by 3:00 in the afternoon. It was literally within 14 hours from the time the sales rep left our house.

After speaking with the representatives at Empire, they were able to fix the problem. They found a place that allowed me to keep my schedule and get the install. The installers were tremendous and very professional. I am very glad to have this ending, b/c we liked the service in the past. Thank you to Empire for resolving this issue.

Had salesperson to come out. He came very late. After rushing through my appointment he gave me price. I ask if he could do any better, said he would talk with boss, a day get back to me. Three weeks still no call back. Tried calling but refuse to be placed on hold for over an hour.

I had carpet installed by Empire Today in the bedrooms and hallways of my home. I needed it in a hurry and they were able to do that. Also, I liked their price. The only thing was the sales side was not enjoyable. I felt pressured and I didn’t like that, but the installers were fantastic. They worked really hard, they seemed to care, and they were respectful of my home. It was a good and quick experience, and the carpet was inexpensive.

My friend told me about Empire Today and she is happy with her new flooring. So, I also got laminate flooring from them for the two living rooms, dining room, kitchen, and two bathrooms. The cost was affordable and the brand was good. I like the flooring, but I didn't like the service. It was terrible. They came at 8:00AM and installed it but they worked all day, long hours for hard labor, and didn't finish until 10:00. But there were a lot of mistakes. I've been telling them over and over that I'd rather have them do a thorough job in two days because it’s a lot of clean up. I'm very upset. The customer service and management returning my phone calls were a hassle. I already talked to a manager and they’re gonna reimburse me some money because I’m not done cleaning up from the first round and now they have to come and fix it because they messed up. When they took the carpet apart, there was moisture. They waited a week for it to dry.

Three years ago, we had Empire Today who did our hardwood and carpet in our kitchen, dining room, and living room. We liked the service and the product. And then there were two separate installations: one was for hardwood upstairs and they replaced the carpet on our stairs. We're very happy with the quality and with the installers for both times that came out. I was very impressed with them. They’re professional and went the extra mile when we had our hardwood installed upstairs. We were in a tight situation with my mother moving in. They lived a distance away so instead of splitting it up between two days, they decided to stick it out and worked like a full and a half hour day just to get the installation done. And it was great. I like the carpet's color and the pattern. It's also easy to clean and a great value for the money spent.

Sales was great but when they came out to install they cut my old floor up which did not needed cut and all my new trim we put up the night before. Damage was about 2300.00 then never put new flooring in. Said it was defective. Left house a huge mess and dirtied my new carpet that was put in a month ago. Even had my fire alarm go off. Got sawdust in all my electronics and tossed away trim into my flower garden. They even messed up my tile. I cried so bad and no one would call me back. Now they are having someone down the chain talk to me and going to install something else but are not talking on price... So frustrated!

Well customer service with this company was real bad that came out to do the rugs. Paid extra for them to move my things and still complained 3 time that came out. The guy that came was so rude. Tried to work with them and he said going to his truck and never came back. He broke contract. After that finally finish that scratch my fridge and screen on 55-inch tv that weren't suppose to touch. Will never use them again.

I wanted new carpet and contacted Empire. They came out and measured, showed carpet samples and I chose what I wanted. Installation was scheduled for Thursday of the next week. At 11:30 am on Thursday, I received a call saying they had to reschedule my install due to no installers available. I was upset. My house was all tore up in preparation for the new carpet. A manager promised me that if I waited until the following Monday, the carpet would be installed. He even took some money off my balance.

Empire Today installed carpet all around my house and I spent $9,450 for it. I considered Home Depot to do the work, but they came back with a ridiculous quote for the installation which was $13,000 so I went with Empire Today instead. The experience was great with them from beginning to end. The rep was amazing and the best men were sent for the installation because I was concerned when people had a bad experience with carpentry. The installers were very pleasant and they worked really hard for us. They didn’t even want to take a break even after I made them dinner. They worked nonstop from early in the morning until 12:30 at night. They were so incredible that I invited them all to my spa for free massages. I love that the carpet always looks nice, clean, and fresh-looking. It looks beautiful. I would recommend Empire Today to anyone.

I worked with Empire Today before and was happy with what they did. That's the reason I called them again to do vinyl flooring in my kitchen. I picked out the color that I liked. I got what I wanted and it was a very good experience. I'd like to contact them again to do some more work for me.