Empire Today Reviews

When the salesman came out I told him I wanted furniture, demolition and installation. He looked around and said since I have heavy furniture and the tile we had would be hard to remove he would have to charge more. I agreed but didn't get an itemize quote - just a total price. When the demo crew came out they found we had asbestos, not Empire's fault. So we had a moving company move the furniture out and an asbestos company remove the flooring, so all the installers needed to do was install the flooring. When I talked to my salesman he said he will look into it. He came back with a discount they would give me. In talking to the tech that removed just the flooring it took 4 man days.

Empire Today installed some carpet over at the bonus room that we finished out. Their cost and quality compared to the other brands were about the same but I chose their product because of their rep. Their presenter and installer were professional and courteous as well. I’m happy with the carpet I’ve selected and I’m well satisfied with the whole transaction.

I went with Empire Today because of the quickness of the install. The installer was really nice and they did a great job and cleaned up after themselves. They installed laminate wood floor in a bedroom and it looks nice and like real wood.

We recently had our living room, dining room, hallway, and a bedroom carpeted by Empire Today. I heard they do good-quality work and they did right out in front of me. I'm very satisfied with the work they did. The carpet is very comfortable and it suits our walls. We picked a good color. The only problem I have is paying for it now.

I've got a carpet from Empire before so when I carpeted my floor in my den, dining room, and hallway I went with them again. Their carpet lasts and it's a good brand. Plus, the price was good. I'm satisfied with everything, I would recommend Empire Today.

We got some engineered hardwood from Empire Today for the living room, the dining room, the office, and the hallway. We also looked at 50 Floor but the cost and quality of Empire Today's product were outstanding. I love everything about our new flooring. It’s way better than carpet. The installer, Gabriel and his crew, did an awesome job and I really enjoyed them. Aaron who was my sales rep and the girl that I would spoke to on the phone about the installation, Joanna, were amazing.

The carpeting from Empire Today that we had put in the basement was fine but the flooring they put in the kitchen was not the proper one. It started pulling up and peeling apart and we kept calling them to come fix it. It got to the point where it had to have the asbestos test done for the Clean Air act, which was weird as we had already had them in there to do the work. They ripped and rolled it up and threw it out the door in three minutes, so I could tell the flooring wasn't even properly put down. Then they came and did the new flooring which we were really happy with.

I used Empire when I initially bought the house to carpet the whole of it. It was so easy before, that I gave Empire a call again and bought new carpeting for the living room, the hallway and the stairs. My salesman was exceptionally cool. I liked that he listened to what I wanted rather than tried to just pitch me on anything. But I disliked that when I came home after it had been installed, the installers had left my door off the hinges and left some tools in the house. It looks like they were coming back later to finish. I called and told that to the customer service line. The guys came back for their tools and they were apologetic. It’s easy and quick and the prices are reasonable. They're dealing with contractors, so installation can be a little bumpy.

Empire Today was recommended to me by my daughter. Everything went fine with them and I like the men who came and did the installation. They were fast, good and polite, so I was satisfied with the installation. I'm enjoying the carpet they put in my living room and hall. I’ve had it in a short time but it seems fine. It's a plain carpet and there’s no design in it but it’s beautiful.

I used Empire Today in New Jersey and had a wonderful experience, I can't say the same in Georgia. I had carpet installed with waterproof padding underneath. They stapled this to my hardwood floors, which I want to preserve for the future. They used 1/2 inch staples in my 3/4 inch solid oak hardwood floors, I don't see how my floors are not ruined now. Empire Today said my floors are fine. The installers did not tape over the seams in the padding. The reasoning was because the seams were so close together they didn't need to.

After sending my email to the President and BBB this was my next email.

We had carpet put in by Empire Today and it is very nice. We also looked at Home Depot, but Empire was cheaper. The salesman that we had was really good. The installers were great too. They were courteous, kind, and did a great job, but Empire screwed up in terms of the scheduling. We were told that if we bought it, it would be installed by the end of the month. And then, we were told that they can’t make it by the end of the month, but they can do it on Saturday morning and they'd give us a call by then.

They did an awful work on my floor. I had laminate floor done couple months ago with Empire Today and they start bouncing. I called the company and they send the guy to check it, and they said my base floor wasn't good and need to fix that myself. Really? Before I had it done, they send me a another guy to have consult give me a price etc. He said my floor is perfect and ready to start work on. Now Empire Today says my floor wasn't good and they wouldn't know until given the problem. How come you would put anything on bad base floor until make sure it's ok. They do very poor work and blame customer for that. Keep away from that company.

I called Empire for their 50% off promo for their flooring. I was in a rush because I was running out of time to go to other places so I went with them. I take full responsibility for that. But I felt like I was ripped off. I’m not happy with the product and was shown samples of only the expensive ones. The salesman did not tell me anything about the product, and he brought out his three ugliest samples and said, “These are the three that you could get 50% off of." He said those were the top laminate products, He didn’t show me anything else, so I thought that was all they had. So I just picked one out of those booklets that he had. But when he was about to leave, I saw that he had a ton of other samples in his car.

I got some new carpet in my entire house except for the kitchen installed by Empire Today. They were highly recommended by my real estate agent and their service was really good. The guys who installed the carpet were on time, worked fast, and did a good job. Having a new carpet is nice and the whole experience overall was good.

My experience purchasing from Empire Today was great. They came in and did a beautiful job. The salesman was good at measurements and everything. He and all the guys who came in to do the work had a nice personality. They also did a good job installing the carpet and putting our furniture back. They even vacuumed the carpet. I like the color of it. It's favorable to what I had before and it's very comfortable. I love the padding because it's very good to walk upon. It feels like I'm walking upon a sponge. The quality of the carpet is just as good as the ones who were gonna charge me more.

I’m satisfied with the carpeting installed by Empire Today in my bedroom. I like the style and the color I picked out. I haven’t had it long enough to even shampoo it and I haven’t even been in my room since I had it installed because I’m hanging out at my mom’s because she has health issues. I heard that Empire was good and I like the idea that they were going to move the furniture out, lay it down, install it, and then put it back in. That was the real main factor why I had them and I’m a widower so I would’ve had to find someone to do that for me.

I had the worst experience of my life dealing with Empire today after I got my old carpet removed and installed new one by them in June 2016. Before signing the contract, I explained the salesperson very clearly that its a 14 years old house and the floor squeaks little bit in bedroom and I would like this to be taken care of during carpet installation. It was a minor squeak and sales person agreed that the installer will fix it. Installer heard the squeak and aligned to fix during installation and said they fix these minor issues anyways. Not sure how they removed the old carpet or installed the new, the squeaking noise increased multi-fold after the installation of the carpet!!!

I don't know where to begin. This has been a painful experience for my wife and I. Empire arrived to install engineered hardwood in our basement and hardwood in our 3rd floor of our home on 9/26/16. To our surprise, the installers told us they only received notification of the basement, only bringing the materials to cover that area. We called Empire to inquire about the supplies for the other rooms, which they kindly admitted fault and gave us a small discount for the shortage and we happily rescheduled the rest of the order to be completed two days later, 09/28/16. This is when the nightmare began.

I've seen Empire Today on TV and the radio ever since I was a kid. They have years of doing work so I got carpet and floor to the bathroom from them. The color of the flooring is my favorite and everything is real fantastic. They came when they said and there was no delays. They had what we ordered and they had enough carpet. That was not the case in what I had experienced years ago when I ordered from other people. I was 1000% happy with everything they did.

We’ve done enough renovation and we did consider other brands before we went with Empire Today. Their cost and quality were definitely better. We got in on a good sale which was very helpful, but the fact that they were moving furniture and doing the complete job more so than the others made us decide to go with them. They did a good job on the carpet which they installed in our 3 bedrooms. The representative was also very nice. He came to the house and was polite. It went well with him, too.

Everything was really great with Empire Today. I bought a carpet for the entire house and had no problems with them. I’m handicapped and their rep came to the house which made life easier. I like the fact that the carpet is nice and clean. It looks pretty.

My mom used Empire thirty years ago and their phone number was stuck in our heads. I had them put carpeting in my rental property too. When I got a confirmation call for the installation, I asked that the installers call me half an hour when they were on their way, but I never got a call. It was a good thing I was there on time. That was the only problem, but otherwise, the installers were very nice.

Empire was a little cheaper than other brands and I know the guy who came to the house. I got them to install carpeting because we're getting the house ready to sell. We didn’t go to an upper-end carpet so it did exactly what we needed it to do and it looks great. The installers were awesome, very polite, clean, neat, and did a little more than they thought they were gonna have to do even though that was part of it. There was a little area that they had to do a little extra work on but there were no complaints. They got it done and cleaned up well. I’d recommend them.

It was so much more convenient to go with Empire Today compared to others. We met with their rep about two weeks before we moved in to our new house, before we closed, so the previous owners allowed us to come in and get the measurements done. And then, they did the quote and we were able to schedule the carpet installation. We closed on a Thursday and they were able to do the carpet on that Friday. The installers left everything really clean. They did a nice job and everything was really good.

Empire Today said they can come in right away so I had the whole house fully carpeted by them 2 weeks ago. They do fast work and were good. Our carpet is very comfortable especially since we chose a very heavy padding.

Horrible experience!!! Two weeks after installation I noticed the edges of the flooring coming up and needed replacement. They claimed water damage... what water? Because I have a dog they tried to claim it was urine. Then I was told because it was behind the couch maybe a water bottle rolled under and leaked. They insisted so how do I disprove any of this? I had to pay $250 to have it replaced. It would have been more but I had a leftover box from the original installation.

I had my hardwood floor from Empire Today installed within the hallway and in the living room, and the carpet in the bedroom. I'm getting a lot of compliments on both of them, especially on the hardwood floor.

My daughter checked out two or three different flooring companies and Empire Today had the best deal. She had carpet installed with them and from her recommendation, we went with Empire Today as well. We bought carpets and these were installed in the living, dining, front room and hallways. The carpets had a scratch guard feature and pet pads especially that we have pets. We've already had mishaps with the pets and these features worked well.

Empire has more expensive cost than the other brands I considered but the turnaround time was quicker. They installed hardwood floor in my great room, dining room, kitchen, and foyers. I like the color however I need to find out about the warranty because there are little niches. Another issue I have is that there was a lot of dust and the people who put the floor in should have prepared for that as far as covering up the items.

I had a good experience with Empire Today. They sent a guy to our house and he seemed to know what he was talking about. It also looked like they had decent products so I went with them and had them install carpet at home. I was surprised when he gave me a call back the next day to make sure everything went all right. I like the carpet and the installer. I was pleased with the experience.

When I bought my home, I contacted Empire to have new vinyl floors put in. I paid $7,000 for this. They sent crackhead installers, I had to call the main office every day to get them to come to work on my flooring. They'd arrive at three in the afternoon and stay til after 10. This was a nightmare. After they left, we discovered that they hadn't nailed down the trim, they had just laid it on the bottom of the walls to make it look like it was done. Same with the floor vents, they weren't screwed down. A couple months later, we discovered that the vinyl in the hallway hadn't been glued down. When I called and complained, they offered me a thirty-five dollar refund as compensation for this nightmare. I laughed at them, I couldn't help it. I am so angry and so burned by this company, I wish I could hire a lawyer and get some of my money back.

I was shopping for new carpeting for a house my parents bought. They live over 90 minutes away and are 87 and 84 respectively. My mom has Parkinsons and uses a walker. It's not easy for them to get here to get the house ready, so I'm doing it for them. I preface with this info as I told the same thing to the salesman... and you can read how things ended in #3. My issues:

I was very happy with Empire's carpet installation. They did a very good job on all the stairs and the landings. I also liked the quality of the product they had, which was why I picked them. It's very comfortable, durable and very high-quality.

I had a wonderful experience with Empire Today and everything went well. They installed carpeting in my basement and I like the color of the carpet. I had set out from the Home Depot but I liked the Empire better.

I bought some carpeting from Empire Today and they came in and installed it the next day. It was a good experience and I’m very happy.

We are happy with the carpet, but the installation left us with 1 of our closets not closing. I've contacted both our seller (Daniel **) and Empire and have not had the issue addressed in a month. I will continue to bug and bug as this is not acceptable. I will also not recommend Empire as this customer service issue is truly disappointing.

Our install went well and it looks good. We paid to have the hardwood floors glued down, but the delivery/installers came with the floating hardwood floor instead. We paid in full prior to the install and so at the time of install we decided to go with the floating floor rather than reschedule and asked for a refund for the glue down part. We were told 7-10 business days for the refund. Nothing on the 10th day and I called Empire and they have NO information showing anything is even happening with my refund. This is a big deal to me as this is almost an $800.00 refund.

I recently had carpets installed in my home by Empire Today, and the company has met my expectations so far. They have a better carpet quality and cost than other brands. The salesman I dealt with was really nice. The guys who put it in worked like crazy. It was a good experience for me. If I get a carpet again, I'm getting them.

Since I've already dealt with Empire Today before, I decided to get them again to install carpeting in my living room, dining room, and the hall. I like all of the flooring's features - the design, the colors, stain-resistance, and how easy it is to clean. It has met my expectations.

We always use Empire Today and it's easier with them. They come to the house and they're fast and the customer service is usually good. Also, Walter, our salesman, was amazing. Recently, we got carpets from them and these were placed upstairs, in the three bedrooms and a hall. The flooring has been fine and I like its style.

Empire Today is convenient and they installed carpet on my upstairs living room. I like the looks but my expectations have been met a little less because I can see a seam since the installation. I didn't contact them though because I'm sure there's nothing they can do to fix it.

I Googled some carpet brands and went with Empire because their service on the phone was the best when I called to inquire. They installed it in my office and I liked the color way more than I thought I would. The guys who installed it said the same thing. They were really good and it was pretty nice of them to change up their schedule and squeeze me in. I overheard them that they were to be off and they still took the time to make sure I got it installed in the same week. So that was pretty nice of them. I'd recommend them. The only thing is they laid it at the door where the tacking is and if you step in certain spots, you end up having a tack nail go through your foot. So it's not totally under the baseboard. So I have to call them back.

I purchase carpeting from Empire Today on the 17 of Sept and paid for it and on the 25 of Sept the installers installed on one half of it and told me they will do the other half on some other date. So I ask them to get their material and leave and they left my residence and took my old carpet off their truck and dumped it on my garage floor. Also they left my furniture blocking entrance to my home from the garage and left tacks and nails protruding from floor and left old carpeting hanging off of my stairway creating a falling and tripping hazards. I paid this company several hundred of dollars to move these furniture sites and additional 2539.42 to which I got nothing in return. I request my money be returned or all work contracted be completed now.

I got a carpet from Empire Today which was installed in most of the house. It has met my expectations. It's very comfortable, pretty, newer and cleaner than the old carpet that was there before. We haven't cleaned it a whole lot because it's new, but it's fine. There were two things that I tried to deal with in getting the carpeting done. First was that we were in a hurry to get the carpet installed in one room in particular. They made an appointment to come in here right away. But the guy that was supposed to come for the appointment didn't show up and didn't call.

We recently had carpet installed by Empire Today in our home. I got them basically due to economics. They're very good, cost and quality-wise. It’s been a good experience and we’re satisfied.

I moved all of the furniture the night before myself so when the workers came in the next day, they had nothing to do but start. The salesman said we were going to need quarter round molding. They didn't need it. They didn't put any cove base under the dishwasher & it looks unfinished. We don't like the way that turned but tried to explain why they couldn't. I still don't understand their explanation but whatever. So I called to make a complaint about that & spoke to a man who gave a reference number & I would be hearing from someone within a few days. A whole week went by with no phone call or any contact from anybody. So I called back & spoke to someone else & told them my story. This man said he had no information or that reference number. I said "How can you provide a reference number to a customer & you can't find it."

First install was scheduled Wednesday. No one showed up. When I called them, I was told we were not on the schedule. It turns out the salesperson had faxed the order to the wrong place. One day of my time wasted. Rescheduled for today. Upon arrival the installer wanted an additional $700 to remove the existing ceramic tile. Arrangements had been made with the sales person (who was very proud of his status as an "A" salesperson) to glue the tack strips down for installation. Installer refused to install the carpet that way. Calls to customer service went unanswered and messages not returned.

My living room and master bedroom had carpets installed by Empire Today. It was very good. It's so clean and easy to clean as well. Everything went great, the installers were great and fast. They went above and beyond to meet my expectations.

My experience with Empire Today was very positive. I was pleased with their service and products. Even though we had a hiccup on the initial order, they responded terrific and got it corrected. I would highly recommend them.

I liked the way that Empire did their work when they showed their advertising on TV. I got the vinyl floor that looks just like a wide plain hardwood and I like that. I also liked the way their team put it down, it looks really nice. They did a good job and I would recommend them. However, it’s been weeks and weeks since I had the work done and I’m thinking they won’t ever get the money. I want them to take the money out of my account and get it paid for, and they finally took the money today. I won’t go through that bank anymore because it’s too long to get their money.

I didn't like our experience with Empire Today at all. We purchased hardwood from them and had them installed in my bedrooms, the hallways, and the closet. When their salesman came in, I told him what I needed, what I wanted to be done and he agreed with the price that I was looking for. They gave me a discount at the beginning and then they tried to charge $1,500. I said I shouldn’t be paying anything, and we got in an argument about it. Then they left and didn’t even clean up. I’m trying to work with someone at the company to come and clean up but I don’t want them to send the same installers to my house. I don't recommend people to use Empire Today. They did a poor work. They just don’t care about their customers. Their customer service was very poor and they did the cleaning work very poorly, too. They should make better customer service, support should be good, and all the cleaning should have been done nicely.

My claim is finally resolved. My concern is the length of time it took to resolve this issue. If I didn't find the issue personally it may not be resolved today. I had to make many phone calls to Wells Fargo and then Empire. Your customer service Manager did her best to assist me and this is appreciated. "the updated experience is the dispute team called and advised they were managing the process. It was resolved probably about 10 days after the initial call from them". All in all, this took over a month to resolve.

The installation team did a great job with the project. They helped moved things and even helped repair a wobbly leg on a dresser that they moved. The results are great and the crew was quick and courteous!

We had Empire Today install some carpet in our home. My father always dealt with Empire in the past, so we went with them. He liked the way they come in and laid the carpet, and they do it very fast and efficiently. In fact, I like that they put the new carpeting up so fast. I'd recommend them.

We love our new flooring. The only flaw is a loud squeak by the front door when you step on a couple of boards when you come in or leave. Family members and friends have already commented on this. We really think this leaves a bad impression on the type of work done.

I had a pretty good meeting with the sales associate. Very convenient, a he came to my home, and had large samples provided to give a better idea of how it would go together with the rest of the room (wall and furniture color). However, the installation schedule and process was miserable. They rescheduled the first time, and gave us advanced notice, which was okay, just a little obnoxious. The second time however, we were called after our installation window, saying they would not make it until the following day. My wife ended up having to reschedule several appointments each day to be available during the inaccurate, and long windows of time.

Empire Today could install the carpet flooring the next day and this was what made me choose to buy from them. The carpet flooring was installed in the bedroom and it's good and its color is my favorite. It was a great experience with Empire Today.

I had wood laminate, carpets, and linoleum installed by Empire Today. Everyone was professional and everything’s been good. I'd recommend them.

So I had to have Empire come out. One of their representatives took pictures of it, took it back to Empire, and said yes, “Your rugs shouldn’t be laid like that. We have to take up your whole dining room and living room again and re-lay them.” And then they said, “There is gonna be a charge to move your furniture.”

I contacted Empire Today to ask about options for doing stair carpeting or another option. A representative came to my home and showed different styles of carpet texture and color which helped me choose what went with existing flooring it would be adjoined to. Being on a fixed income I was able to opt for something in my price range and felt good about the fact that it would hold up to the traffic going up and down. Very satisfied.

First, Empire canceled/rescheduled the day before installation date. Which was unacceptable. Three rooms were prepped for installation. Walk in closets as well as rooms were unable to be used for the next 10 days due to the rescheduling. Which caused us much undue stress, frustration and inconvenience. The tile took an extra day but was understandable due to circumstances. The carpet was done in a timely manner but the installers broke a floor lamp and a hand tool went missing. We could have understood about the lamp if something was said. Nothing was. They also did not have me fill out the completed installation form. Only wanted me to sign it.

OMG these guys were fast! They were on time, and took like, maybe 2 hours? The floor looked fabulous when they were done, and they cleaned up as they went along. I would be happy to recommend Empire Today to whoever asks (actually, I already have!). Very professional, clean, prompt. A real pleasure doing business with them.

Installers showed up and had to have payment before they would start. We had a check written. But, the third party that verifies checks for Empire could not verify our check. We called bank and problem was not there. Finally just gave installers a credit card and they were able to start the job. Installers did not have enough product to complete the job. We had to make calls to Empire to ascertain when the needed product would be available and reschedule with the installers. Installers arrived and we noticed the dye lots did NOT match exactly. This was noticeable as one color was in hallway and another color was on the stairs connected to the hallway.

Jeckyll: I was originally sold on Empire when their salesman performed a "whole house" measurement, for what would be both carpet throughout 1st and 2nd floors, and new vinyl in both the 1st floor kitchen/bathroom and upstairs bathroom. Vinyl to be done this fall, carpet to be done in the spring. We negotiated a price we were happy with. Then the problems started.

Dealing with the Empire salesman was pleasant. He his product and help us with the selection. We very happy with the rugs. The installation crew was very professional. The problem was, we asked that installation be done before 5:30 because of condo rules. Installation crew did not show up until 2:00 in the afternoon. Did not get done until after 6:0.

Our experience with Empire Today was wonderful. They were very good and did a great job. The woman who came initially was very nice and knowledgeable, and we were very pleased. We were also pleased with the price that she gave us. I wanted something plain, and I got the best carpeting. It was nice and thick so I like it.

Empire Today's price was in my range, so I had them replace a rug in the bedroom. The girl that signed us up was very nice and their workers were excellent. We had a really good experience with them.

Compared to the other brands I considered to get the job done, Empire Today's prices were very reasonable and competitive. I had them install a rug in the bedroom and the wooden floor at the entryway to the house. I like the wooden flooring and my daughter loves the carpeting. My new flooring is what I expected it to be. They did a good job and I had a good experience with Empire Today.

The salesman took his time showing and helping me decide what flooring to choose. He understood I had a budget but after he left I realized that the promotions I had read about had not been offered and was told that the flooring I had picked was not on sale and wasn't part of any promotion. When the installers arrived to start the flooring they couldn't start the vinyl plank because they found tile that they thought could have asbestos so they installed the carpet in the living room and bedroom. They did a good job of installing but damaged a light fixture when bringing the carpet through the kitchen instead of through the living room. I had the tile tested and it was found to not contain asbestos. I faxed the certificate on a Wednesday and made an appt to install the flooring on that Saturday which was confirmed.

Installers broke two toilets, refused to put down subfloor that was paid for, and failed to install quarter rounds in all bathrooms. Contacted the Atlanta office several and was not called back intentionally. Through several calls and being on hold for 10-20 minute intervals each call, I was transferred several times and told that someone will come and assess the damage. Ava and Charlene were extremely rude and unapologetic about my experience. In fact they acted as if I was bothering them. This is by far the worst Decision of my life. Apparently they contract temporary installers that do not speak English clearly and one of them I caught with my belongings (hat) on their person while they were FaceTiming their family as a joke. To sum this entire experience up: very unprofessional and a complete waste of money. Do not make the mistake that I made!! I now have to repair the toilets and rerun my alarm wire. Which may have been cut intentionally!

We were happy with the quality of the carpet and the new wood looking tile floor in our master bath. Each installer was pleasant and did a good job. And, it was half the price of other bids.

The contractors who came to our home did an excellent job with the carpet install; they were very professional and efficient. However, I was very disappointed with the salesman - especially since he provided us with faulty information. Initially, we did not want to get our staircase carpeted, we wanted to just stain the hardwoods under the carpet. The salesman looked under our carpet on the stairs and informed us we did not have real hardwoods, just plywood. So we decided to re-carpet. The day of the carpet install, my husband quickly learned - that was not case - our stairs are most definitely made of real wood, not plywood. This was very disappointing, as the original vision and plan for my house did not include carpeted stairs - a look I am not happy with and did not want!

My vinyl planks were installed on 8/19/16. When the stove and fridge were moved and replaced the kitchen floor was scratched and the stove was not level. There was also areas that were smudged mostly in front of fireplace and the doors. I called with my complaints and installers were sent to level the stove, replace the damaged planks and "clean the floor". The stove is level, but the smudges are still there. They replaced the damaged planks but in the process to placing the stove and fridge back they scratched the floor and it was worse than the original damage.

To decide on the order I had to deal with 2 different representative. Upon signing the contract just 2 days before the installation, rep had never explained the Empire procedure and he changed his statement on the day of installation.

I had Laminate, Carpet, and Tile installed. This was supposed to occur over the course of 3 consecutive days, a week and a half prior to moving into the house.

A few days following installation of my carpeting, I began to notice small black bugs in my condo. I have been there for 12 years and never had a bug ever. They were relentless, and I had Terminix come out and they told me they are Carpet Beetles, brought in with the new carpet. This was expense in addition to the $1800 dollars I paid for the carpet to have the exterminator come in. The two men who installed the carpet are very hard workers and worked well together.

Received email. Carpet to be done next day. On morning, scheduled, received phone call that installer was sick. Rescheduled following Friday then received call and rescheduled for next week Wed. That morning, called installer, can't make it, maybe tomorrow. We called customer service and delayed our move and they confirmed install for Friday after 12. Installers arrived at 4 pm, worked hard and did excellent job, finished at 7:30 pm. So glad to get it done. Nice carpet in two areas. If they failed the fifth time we would have had to cancel and just live with old carpet.

The floating floor that we ordered is fine, the quality is good and install went ok after some problems getting the correct floor. Even with half off the price we paid close to $12 per square foot installed and I would not rate this floor over others I have had installed at half that price. The sale is very price, high pressure and the price is not broken down for you. You have no idea what you are paying for install or the product. The installer are not employees of Empire, they are third party contractors you could hire anywhere. Not worth the money for what you get.

I purchased Berber carpet from Empire and am very pleased with the product and the padding. The installation went smoothly and was professional. The only things I would change was I didn't receive a phone call from the installer giving me a time when they would arrive and the clean up and moving of my furniture could have been better, but overall I am satisfied.

My experience with Empire Today was very good except that in both of my orders (an interior full house and a patio exterior) I had issues with them not adding the proper transition strips. In both cases they did not do what was specifically promised. When I called the salesman that promised the strips, he said I had to go thru customer service. Blew me off totally! It took 4 calls and three trips to get it right. They need to get their act together... when they do that they will get 5 stars.

While the gentleman who came to the house was great, the bed is still not working and nobody has called to tell me how the other items damaged are going to be handled? Can someone please follow up with me?

Financing. I am disturbed by the lack of substance at Synchrony bank. They avoid taking phone calls and seem to be just an internet sham company. This reflects very poorly on Empire. Also the full details of the repayments terms were not fully explained when I signed up for the order. Naturally, they were not as good as I understood.

I am very pleased to write that the area manager of Empire Today personally called me to resolve this issue. I'm very impressed with the way she was eager to make it right. She had one of her best representatives contact me and he was very responsive and helpful. I definitely will continue doing business with Empire today.

I had luxury vinyl tiles installed by Empire Today. It has a slightly better cost and higher quality than the other companies I considered. I also like the tiles' durability and how it looks visually.

Compared to other brands, Empire Today's cost and quality are better. I had carpeting installed in my home and it feels better. The people who installed it were fantastic,and they have met our expectations.

We looked at different places. Based on referral we decided to have Empire install our new carpet. The carpet met my expectations and I like its color.

I had new carpeting in my bedrooms done by Empire Today. I like the color and the feel. Compared to other companies, the cost was significantly less that's why I went with them. The only thing was that the guy that cut the carpet in my garage didn’t sweep up the remnants. He took all the big stuff out but not the little ones.

I worked with Empire Today before and had no problem with any of the service. So I just stayed with them again when I recently had some flooring installed in my home. It's actually the third time they've done work for me. I'm a customer for life.

We had three rooms done in carpet by Empire Today and it was very quick and easy. The guys that came out to install it was able to finish the job in three hours. They helped us out in moving the furniture that was in there and put stuff right back to where it was at. We walked around with them and looked at all the closets and space that they had done and everything was great. We were going to look into other brands but the sales pitch by Empire was too good to be put down. We were thinking about getting hardwood and the hardwood was a little too expensive for what we were thinking. The price tag on the carpet was perfect. We have three girls in one room and a 13-year-old boy in the other and the carpet has been holding up pretty well.

Empire did call me and also synchrony bank in an attempt to secure my identity. I believe any future attempts by thieves to buy in my name through Empire will be properly thwarted.

On July 2, 2016 we had laminate flooring put in July 5th. We contacted Empire Today to let them know the flooring had gaps (numerous) and creaked badly. After 3 different inspections it was determined to be manufacture defect and would need full replacement. But after only month the flooring is no longer available and we need to select something else. We are being showed limited number of samples and told that we have to select one of them or pay more. After 3 inspections, 3 salesman and many calls from the sales office we only want our money back, which they are refusing as well. What good is a warranty if the product is no longer available after a month? The installers were here from 8:30 am to 10:45 pm. If the installers were good they should have notice the floor was not right. They left no extra planks. Maybe because they knew it was no good?

I placed a down payment of $1000 along with a signed contract for install (9/8/16) for flooring and baseboards at my business location scheduled for 9/14/2016. On 9/14 no show, no call. I call my salesperson who advises me that my contract had not been completed yet and that we would have everything processed by the end of the day and could reschedule the install. I get a call from the corporate office requesting additional information - which I provide. Later that day, I get confirmation from the sales rep that everything has been resolved and we schedule my install again for 9/19/16. My sales rep sends me text letting me know I should received a call between 7 am - 9 am with an eta as to when they will arrive at my business to begin the install.

I had a carpet and a laminate flooring installed in my home and Empire gave me the best deal. I was looking at the same carpet with a different company and it was almost twice the amount of the price for the installation and purchase of the exact same carpet. My friends recommended Empire to me and they recommended Jason, the guy that came to my house. I told him my budget and he tried to go around it and worked with me. We kept calling each other back and forth for a few days and I wasn't really sure if I'd do it. It's a lot of money to spend and you have to get various pricing. But he was real patient with me and gave me some different options. He could've easily given me the most expensive ones but he didn't. I also didn't want to compromise on the quality and he did what I wanted. I like its quality for the price that I got and it greatly exceeded my expectations.

I found Empire Today better-priced and so I got a carpet from them. However, there are a couple of areas that seem to be a little hard, almost like staples. Other than that, it's fine.

I saw the commercial and I thought I’d give Empire Today a shot, and I was very pleased. This is the second time I've used them. I like them a lot and I had no other people in mind.

We had carpeting installed by Empire Today in our hallway. They were comparable with other companies but we went with Empire because of their reputation. My mother used them 15 years ago. Helen has a walker, so we needed something that can glide easily on the walker. We also wanted durability and stain resistance. The installers were very good, clean, quick and right on time.

I have a rental, it is 1 1/2 hour drive to get to it so scheduling is critical. Decided on Empire Today to replace the vinyl flooring on three rooms because they are supposed to be able to do it quickly. Signed the contract on 8/23, soonest they could schedule the job was 9/2 which was disappointing but I said OK. Got a call from Empire Today on 9/1 at 9:19 pm saying they would call the next day between 7:30-9:00 a.m. with a time slot so I could be at the site. No call while I am waiting at the job site by 10 am. Call them, they say I have been canceled because of staff shortages. Why did they not notify me? They claim I was notified the previous evening which is the opposite of what happened! I end up rescheduling for 9/7 which the soonest time slot they can give me.

I had my kitchen tile floor installed with Empire Today. I had a few estimates and Empire was better compared to other brands. I just had Empire do carpeting not too long ago and I figured I would stay with them. I liked the color of the product that they had. However I called the salesman because when they did install the floor, they ran out of tile and the guy that was installing it told me to call and get some extra tiles because he was going out of town, and he wasn't able to do that. I also asked the salesperson if the grout that he used was sealed or not, and he said no and they won't give me anymore tiles. He said he would call me back and he never did so I don't know what's going on. I need to call him to figure out what to do but I know he'll take care of it.

We had carpeting installed by Empire Today at our home. I should have went with a little bit darker carpet but it’s in now so that’s okay.

The Empire Today salesman was great, professional about his business and very knowledgeable. We bought carpeting for the steps in the hallway and we’d probably get another room done pretty soon.

One of my neighbors told me about Empire today and I liked what was done over there so I called them and had them install linoleum in my kitchen and laundry room. The installer did a wonderful job with the way he put down the floor going from the kitchen to the dining room. However, in retrospect, he should've done certain things differently.

We had Empire Today install carpet on the stairs and the landing. We were very pleased with the installation. We wanted to do either hardwood or laminate but we can't afford their prices, so we went with the carpeting. And in comparison to what we had installed in the past, the quality of the carpet is not even close for the price we paid. I'm not so happy about the quality of the carpeting and the pricing, but the rep that came here was very nice and knowledgeable, and the installers also did an amazing job. Our experience overall was good. I would recommend them to a friend.

I had done the carpet from Empire Today for my living room and dining room before, and I was satisfied. So I had carpet installed by them in my sewing room as well. I told their rep that we have to go with a budget and he was very good about it. However, he told me that I would be able to reuse my sewing chair on wheels but I cannot move my chair at all on that carpeting. It doesn’t roll on it. I've got four machines that I work off of at one time. So I've got my sewing room designed where I can sew, turn around and do something on the other machine and I can't do it on this.

Our experience with Empire started off pleasant with our sales representative, but is now a headache with installation and installers. We are contracted to have our sec master bedroom suite, loft and hallway installed with hardwood flooring and have been trying to get this done for 2 1/2 weeks now. We took off three days from work with no installation done. First day installers came, could not lay floor due to some unevenness and would need to spread cement glue, did not have any with them. Installers arrive 2nd day, applied cement glue, spatter some of the cement on new furniture. They were messy and careless. Used a bucket of ours without asking. Said it would take 8-16 hours to dry.

Buying from Empire Today was a super easy process. I've tried other companies in the past but always I have to have a spouse with me. I'm the decision maker for our rental property so, I made a call and had the appointment set. The sales rep told me a good brand and didn't try to sell me the highest brand. I felt like he was very honest. Then he was able to have the carpet installed the next day. It was just flawless and great. I would use Empire Today again in a heartbeat.

I had Empire Today install carpeting and hardwood floor in our home because they could get it done quicker. We went for durability and the color. It matched the cabinets. When they were installing it, they told me I had 12 months interest free and I didn’t have to make any payments for 12 months. But now I come to find out I’ve got to make a monthly payment every month and that was kind of cheap. Other than that, everything is standing up pretty good.

I had Empire Today worked on my whole downstairs a few years back, and they did it all in one day. That was amazing, so I got them again to install a lighter color Laminate flooring in my upstairs bedroom. I like that the color looks fine up there. They were very good and did the work well.

It was a wonderful experience with Empire Today. They seemed to have a very fair price. The only thing was we forgot to ask them for a couple of extra pieces of wood which was my mistake. Their staff were very nice and they came on time. The sales representative made suggestions and helped us pick out the wood. Their technicians did a nice job and they cleaned up well. One of the men had to use the bathroom and he asked me first. They didn't assume anything. They asked and were polite about it. It was very nice. I'm really very happy with them. We have recommended all the people who did it and everything that if they were thinking, it was really a good deal.

My neighbor told me that Empire Today was running a great deal. The guy that came out was really good and he explained everything to us. And although he didn’t have the half price carpeting and the kind that we wanted, it was still a better price than Home Depot that’s why we went with it. We got the carpet done so that we could list our home and have brand new carpeting in there. We're very happy with the work. I would definitely recommend Empire Today if somebody needed carpeting done. They did a great job.

I got the carpeting called the Falling Star. It was like the patterned Berber. I like the way the carpet looks, the pattern and the color. It's easy to take care of and it seems durable. The installer was good and the group that he had with him did a great job. My salesperson was fine too. I bought it from her because she was one of my customers and I want to return the business.

This was the second time we've used Empire Today. We went with them again for the carpet installation in our home. Their sales people were excellent. For what I had the first time, the salesman did everything I wanted. The install guys blew me away too by how fast they came in and got the job done. The flooring is fantastic.

I like the color of the flooring I purchased from Empire. The guys that put the flooring in did a great job. I'm satisfied.

We had Empire Today install wood flooring in our kitchen, dining room and hallway. Their cost and quality were about the same as Lowe's, which we considered first, but we decided to go with Empire because Lowe's charged us $35 just to come out and measure, where Empire didn't. They just came out and brought everything to us and we liked that a lot better. We get so many compliments off of the flooring. They're beautiful. I'm definitely going to go with Empire again in the spring for carpeting.

Empire Today recently installed carpet in our whole house. Their cost and quality were similar compared to others but I ended up going with them based on the fact that they could install in a much shorter window than everyone else. So far, our new flooring has been great. Their installers were great, fast, clean, and they did a great job. I was very pleased.

Empire Today was recommended to me. I had them install carpet in a small area that I had, and they did a very good job. They were very professional and timely so I’m completely satisfied.

Empire Today installed some carpeting in an apartment that we own. My salesman was good about picking out what I needed for the place, and he's always been fine. It was also convenient that they had the installation done the next day.

I’m real proud of my Empire Today carpet. We’re building a house and the carpet is in the new home. I looked at other brands and other places but Empire Today had a bargain that made me call them. I can’t get into the house because they haven’t built me a ramp yet but I’ve been told by everybody that has seen it that it’s beautiful. I can’t wait to move in. I liked the blue carpet and my room is blue and white. The carpet is going to be fine for me to be able to vacuum it. I’m disabled but I think I can handle it. I really like the saleswoman. She was so sweet and I got prompt service. But, they had to wait for me for about a month because I got them out here way before I was ready for the carpet to be done but they worked along with me and I’m really satisfied with their service.

I signed a contract with Empire on 9/1/16 for purchase & delivery of my carpet on 9/29/16. This included a deposit check in the amount of $300.00. My in-home salesman, David **, said that everything was approved & we had a signed deal. I received from Empire an email confirmation of the order & a written letter confirming that everything was in order dated 9/1/16.

I have an acquaintance in Empire so I contacted him. We had two thick wood floors put in our home by them. Their sales rep was excellent, helpful, extremely pleasant, on time, professional and gave me a lot of different options that I was interested in looking at. The installation team knew what they were doing. They came in and immediately got down to work. It was messy with dust everywhere but they did a good job of cleaning up. However, there was a part that did not come in on time but the installer came back on a Sunday and put it in at our convenience, which really worked out very well for us. We were having our furniture moved in the next day and we needed to have the floor done. I was pleased with the outcome and that the price was appropriate. But we keep on finding a little bit of glue on some places that we just have to clean up.

We recently had Empire Today install carpets in our rental home. I had it all set up with Lowe’s first but they phased out at the last minute and couldn’t be ordered. We’re having troubles getting it measured and Lowe’s used a third-party and something went wrong with them. I needed it as soon as possible. I knew Empire could get it done quickly, so we used them instead. They came close to Lowe's cost. It was more than it would have been through Lowe’s but it wasn’t outrageous. I liked the sales guy and the gentleman that came in and did the installation work. He was really good. He handled himself well, called me beforehand, and then, he got there early and did the job quickly. We were doing some work in the house at the same time, and he was really understanding and cooperative.

I had tile installed in two bathrooms. The installers neither one could speak a word of English... big problem! Next is the fact that they did not reinstall toilets correctly which has caused extensive water damage to my finished basement ceiling, drywall and carpet... probably to new subfloor in bathroom too!!! I have paid a plumber big money to come out after hours on a weekend to fix their mistakes and now need repairs to ceiling, walls and flooring. DO NOT USE THESE IDIOTS!!! Rest assured they are going to regret this as I will not stop until they pay for all of the costs incurred due to their crappy work and the installers will not be doing this to anyone else as I will see to it they are fired!!!

I recently had a wood floor and carpet put in by Empire Today and it was an excellent experience. I had already used them before and was happy with them. The rep couldn't have been nicer. She was very friendly and helpful, and I liked her. She explained everything well and there were no surprises. The installers were very pleasant.

I had Empire install carpet at my home. We're happy with the product and the installation was good. They did the installation quickly. However, the salesperson and the installers are third party. So the company is in between and there maybe some communication gap in between and they need to improve on that. But overall, everything turned out okay. They were able to work things out and that’s what gives them credit, that things keep happening but at the same time they have what it takes to kind of make it go.

We got wood flooring from Empire for our home at a good price. It has met my expectations so far and I'd recommend it.

I deal with Home Depot a lot but I chose Empire because I saw the commercial. They were having a 50% sale. The only thing I didn’t like about Empire is that I don’t think my bill would have been $4,000. I felt like their ad was misleading because it really wasn’t a 50% deal. I probably could have beat that price at Home Depot but I didn’t do that. After all that, I still like Empire since the carpet has met my expectations. They were good and everybody was nice. I would use them again because I know now to not put too much attention that it’s not 50% off and that I would have to go and get more estimates instead of just them.

We had Empire install vinyl flooring in our home. I'm very pleased the sales representatives and the installation team. The only thing that came as a surprise for us was that they didn't take checks.

Empire was very reasonable on price. We had them install laminate wooden floor and they were very good. The sales rep was very kind and helpful. We also talked with the installers and they were very generous, neat and clean.

You gave a fair price and quick service and pleased my mom, a very particular 85 year old. And that last part was the most important thing of all. The installers were wonderfully sweet with her and they all chatted in Spanish which was another bonus. They were skilled and respectful. My mom and I are both very happy with the carpet and the service. Thanks!

I had hardwood flooring put in my bedroom, and I went straight to Empire because I've always dealt with them over the years. I never did anything else but call them because I've always been satisfied with them. I haven’t been looking around trying to deal with anyone else ‘cause they come out and take care of it. They’ve been very nice and the people that they sent out have been very professional in doing the job. We've recommend them and people have also been satisfied when they called for a carpet at Empire.

I had Empire Today before and I liked it. Recently, two gentlemen installed carpet in another home I own. I'd give them an A+. They were dynamic, professional, and did a great job. I was comfortable with them.

I've bought some carpets from Empire the last 10 years. I've always had good luck with them, so I never shopped around. So I had them again to install carpet at my house. It's perfect and I like it. The installers were all good guys and did a nice job to everything.

Do not use Empire Today. We have been trying to file a warranty claim for repetitive stains showing through the carpet, we bought a 20 year stainmaster warranty carpet 5 years ago and have had this issue for about 3 years having had our carpets cleaned professionally several times. At first the 800# reps were nice and expedited process and stalled with the local branch in Orlando FL, and a man named Bob. He tells us carpet is going to stain just like upholstery and concrete but he would be more than happy to sell us new flooring! I am beyond pissed off about this msg I have on my answering machine. I can guarantee that I or anyone I know will never ever buy from Empire Today carpet. $3000.00 in carpet and close to $1000.00 in professional cleanings. Be advised the carpet installed isn't what they sell you.

I needed some new carpet in my home and I called Empire Today. The sales rep answered all my questions, and he also told me that they had a sale going on. I sent them the money and once they got it, they came out and put the carpet in my house. My new flooring is nice and it makes my house look better and nicer.

We had a tile floor installed by Empire Today in our home and it's really nice. The installer was professional, did a fast job and was a pleasure to deal with.

Installers were to be here between 8 & 10 a.m. Didn't show up until 1:30 pm. & I had to call to find out when they would show & why I wasn't notified. They completed 2 rooms & hallway. Said they would be back next morning between 8 & 9. I finally called customer service at 9:30 to find out where they were & they said not scheduled for today but would be here between 1 & 3. You would think that if they have not completed a job that they would schedule appointment first thing next morning to complete job. It is now after 4 p.m. & still no show. I am very frustrated & disappointed with Empire Today. They should change their name to Empire Whenever we feel like showing up!!!

I really appreciate how customer service apologized and resolved this matter.

I was very displeased with the service, the salesman (creepy/shystee) (Doug out of Toledo) was rather disrespectful and rude. Didn't bother to address or correct my concerns/issues, was only trying to make a sale for a not so great company. A company with no values, morals, or respect for a customer, I can and will not patronize.

We purchased wood flooring and carpeting from Empire for my home. The installers were fantastic. They brought the wrong carpet, but that wasn’t their fault and they brought the correct one the following day. There were two different crews, so they did the carpeting one day and then a few days later a different crew did the floor. They did a great job. I couldn’t believe they got it done in a day and a half, so I was very very happy with them. They do everything and get things done quicker than anyone else would have gotten it done. The overall quality of the product was also very good. The cost of the flooring was a little high, but the floor is beautiful and we love it. We've already recommended a neighbor to the gentleman who came and showed us the products.

We had a carpet installed by Empire Today in our home. I liked their half-price off on labor and materials. Their people were very helpful and they were very good workers, very consistent with their work. They moved the furniture and nothing was damaged. They were a very nice and courteous crew. They did a great job. My wife likes the product and we’re very happy with our experience with Empire.

I had carpet installed by Empire in my investment home down the street from my house. My family who used to live in the house moved out and they had a dog that trashed the rugs. The dog didn’t have a bed and he pissed everywhere. Without a doubt, Empire has met my expectations. Their guys cleaned up, took everything away and did a really banged up job. I've already recommended them to a friend who just purchased a house this May for an investment property.

Empire Today did an excellent job in completing the basement and the steps. They also vacuumed and cleaned up. I love my new flooring and everybody who sees it loves it. I have no complaints. I had no problem with them and I would use them again. I've had them before for my parents' home a few years ago and they did a great job. I would recommend them to anybody.

We are in our 60s, no children. However, prior to buying carpet from Empire, the carpet we had while raising our children and pets lasted over 14 years. But, it was burgundy and I wanted neutral and thick for comfort. Decided since everyone was grown and gone, it was time to purchase some nice neutral carpet and laminate floors. My plan was cream color shag in all of the house but 2 bedrooms and kitchen. The kitchen I wanted laminate. The other 2 bedrooms we decided to leave alone (which I'm glad we did because you can compare the over 14 yr old carpet to the junk Empire installed). It was a total nightmare!

I had my mom's house carpeted and Empire Today did an awesome job. After they did mine, I didn’t give it a second thought and I just wanted them to do it. I like the quality of their product and their professionalism. They were speedy from the purchase to the installation. It was great.

I heard a couple of people who said that they had had Empire Today carpeting put in. We had a laminate put in and we’re very pleased with it and it’s so easy to take care of. We were also very pleased with the workmen. We had looked at some other brands before and we already had some in the house that was here, but what we got from Empire is a lot prettier. So we may have to call them when we can and have them do a couple more rooms. But, for right now, we’re good.

Hardwood floors were installed by Empire Today in our home. We got several quotes but Empire's was real good so we went with them. The flooring they installed is beautiful and we love it. The gentlemen who did the work was really nice, fast and did a great job. Overall, it was a great experience.

We have a rental property out of state and I had five days to get the carpeting done. And Empire Today was the quickest people that could come out and get it done. They even did Kilz on the floor. The guys were really top notch. Jerry was the guy who sold us the carpeting and was the one that we dealt with with the first property that we have. And because the experience was so good, we ended up using him for our second property as well. Everything with him has been fantastic. I have his number saved for when and if our other properties need carpeting. We’ll just contact him and hopefully we’ll be good to go. And then the installers were outstanding as well. Two of them spoke English pretty well and everyone was professional. They were kind and got it done. I’d use Empire again.

Called Empire on a Sunday due to the Shaw flooring they sold me having a 25 year moisture warranty. Rep took my info and concern, was told 1-3 business days for the installation department to call me, 4 days later no contact. Called back, spoke to another rep who assured me that Monique with the install department would call me by day's end, of course nothing. Called back and was told my info had been passed to the "general manager " and he would call me at the end of the day. Nothing. Called back, he was off and would call me on Monday. 2 weeks later still nothing but rep did call from the call center only to give no solution. I'm very disappointed in the follow up service I have received or lack thereof. Would not recommend Empire to anyone for any service as their customer service is beyond poor.

I had a female representative come out to my home to do an estimate. She quoted the price and it was not what I was expecting so I told her I would be looking at other companies and if I couldn't find a better quote, I would give her a call. She seemed taken aback and called her supervisor in front of my daughter and proceeded to call me irrational, delusional thinking I would get it cheaper. She was very unprofessional so I doubt they will get any of my business.

Back in June of 2016 I started looking to replace a majority of the flooring in my house just to update the look and value. I shopped around a lot. I decided to give Empire a try, so I scheduled my consult with them. My salesman came out. I had a very pleasant experience, so much so that I scheduled to have my floor installed on August 1. What I soon found out was that their idea of customers service only extended to the sale of their job and no further. August 1st came and the first part of my installation was Lvt flooring on my bathrooms and laundry room. The installer were very nice but the clean up was very poor. I had grout slopped all over these rooms. I did not notice this until they left because they told me I should stay off my floors for a day. They also never but a transition piece back down so it just left my carpet free and lose to snag on everything.