Electrolux Reviews

We did not receive anything by post as promised for 6 weeks, so we called them again. After a lengthy telephone conversation, obtaining no satisfaction other than they offered to cut us a check for 60%, which we were still not happy about. An e mail followed which did not match up to our agreement by phone. They are basically telling us to go out and purchase yet another of their products to then refund us 60% off our original purchase. We do not wish to purchase any of Electrolux brand ever again. Beware of Frigidaire Galery Upright Freezers.

We must have thrown away approx $250.00 of product of which they are not offering any compensation. The stress of trying to obtain some kind of satisfaction. We are pensioners and do not have money to throw away.

We are unable to use the machine for the past 4 months.

I also called and talked with Peggy from Electrolux who referred the question to Lisa who called me back. She turned down the request for replacement and would not discuss the rationale for the rejection, simply saying her job was to call people and tell them that their claims were being refused. We had a regular home refrigerator in this clubhouse for at least 25 years with no problems whatsoever until it quit in April 2007. We checked the Consumer Affairs website www.consumeraffairs.com and found many similar issues with Frigidaire Refrigerators, many complaints and much frustration on the part of consumers with Electrolux. The failure of the unit was due to a manufacturing defect as is shown by the many problems reported on the Consumer Affairs Website and had nothing to do with any abuse on our part or the fact that it was in a Commercial establishment, a fact that allowed Electrolux to deny the claim.

It is clear that Electrolux knows of this problem, and does everything they can to avoid paying for replacements. Since the refrigerator needs to be replaced and is within its 1 year warranty period, they should accept responsibility for the defective unit and refund the purchase price. The economic damage is that we are out the cost of the refrigerator (about $450).

It is now January 3rd and Eletrolux failed to provide warranty repair as promised when we purchased this unit. We finally found a warranty center that would come here to look at our refrigerator. We found out the name of this company through our local repair centers and not Electrolux. We called Electrolux and mentioned A@E to them and asked if they would call them for us, as A@E told us when we called that we had to be home between 8am and 5 pm. We told them we worked and needed them to come anytime after 3 pm. An appointment was scheduled and I had to miss work to be home for them. They called me at 11:00 am and told me they would not be sending a service man as promised. They told me that I would have to miss another day of work and they would reschedule me. After seeing all of the complaints about frigidaire on the internet, I started to worry that A@E would come here and not have the parts needed to fix our refrigerator.

I was left no other choice after many days gone by, but to go out and purchase a new refrigerator. Frigidaire did not stand behind their warranty. My refrigerator was under warranty. What good is a warranty if the comapny does not stand behind it? I think they sit back hoping that you will just go out and buy another refrigerator so they don't have to pay anything out to repair the one that carries their name. Do not buy Frigidaire.

We love the gas cooktop but the refrigerator, dishwasher and oven have been problematic.

The dishwasher has functioned OK, but the interior so small that moderately tall glassware cannot be washed, and a regular dinner plate blocks the mid-section whirling spray arm. Since you have to lay the plates over at an extreme angle, neither the mid-section nor the lower spray appear to be able to spray the surfaces sufficiently to actually clean the plates.

The fridge icemaker has been repaired three times, with new parts sent each time. After these three repairs and part replacements, it has worked steadily for about four months, but the icemaker bin must be VERY carefully jiggled into place in order for ice to be made. We rarely dump the bin, but each time we do, it is with great trepidation as bin removal has seemed to somehow trigger the need for new parts.

The oven appears to be the coolest thing on earth, with beautiful blue controls, wonderful racks on rollers, etc. Unfortunately, the interior glass exploded thirty minutes into the first cleaning cycle after we had used the oven for about six months. Luckily, I happened to be in the next room and hear the explosion, which resulted in a cascade of hot glass pouring out the bottom of the oven door and melting the hardwood floor finish. It took two weeks to get a part sent. The person who assisted me with the part said they had had one similar complaint.

The person who repaired the oven said many new products are being rushed to market and that he is seeing numerous problems never experienced before.

Lorraine should stick to vacuuming the floors.