EdenPURE Reviews

I've read all these terrible reviews and for argument's sake, every product or company makes lemons. I had a $50,000 Volvo that was a lemon. It happens. However, don't just assume they are all bad. Humans need something or someone to blame when bad things happen. We, in general, are negative creatures who need the satisfaction of pointing a finger. The fact of the matter is I'm sure there are just as many people who love their Edenpure as there are who hate it, but us positive people have a lot more productive things to do with our days than complain, whine, and feel sorry for ourselves. I'm here to say I have had my Edenpure for 3 years. I have never had to replace bulbs, there is no smell, and it heats up my house awesomely. It almost gets too warm at times. It's easy to roll and move, it's safe for my animals, and the best part is how much money we save on our heating bill every winter. We are in a very cold climate, and it does a very good job heating the whole house. So for all of you researching this product, keep an open mind. In general, people complain much more than they give praise. Use positive words and view the cup half-full - just saying.

I received my Edenpure Gen 4 this week. I turned it on today; first use and the remote and unit buttons won't work. When the unit is on high temperature, it can't charge. I called CS and had to insist they call UPS. When the unit came, the plastic wasn't on the unit; it was in the box just laying on the top. It was pretty obvious that a damaged unit was re shelved and that's what I received. I asked about warranty being 100% when I receive the replacement unit in 2 to 3 weeks as I am losing over a month of warranty having to return the initial one that wasn't working. I was told they can't extend the warranty for it to start with the replacement. I didn't think that was right, as today was the first time the initial unit was used. I wasn't allowed to talk to a supervisor to express my concerns and the woman doing the exchange could have cared less when I asked. Under these circumstances, they should do an even exchange via UPS same-day (delivery) and not delay waiting for unit to be received back before sending a replacement.

I bought a Gen 4 on 10/17/10. Two bulbs went bad within 3 months. I knew this because I dissembled the unit. At the time, they did not sell the bulbs and they wanted me to send the unit back. I kept the unit because I knew that even shipping a new unit would make these bulbs go bad because the unit is so large that even bumping the unit, especially when they’re “on”, would make the bulbs burn out. If I had to do it again, I would not buy or recommend this product. I don't know if it’s worth buying and replacing the bulbs myself for $20 apiece plus shipping. But if you’re knowledgeable enough to know what you’re doing, it’s not that hard. edenpureparts.com

I am very disappointed with this product (GEN4 heater). It’s over-priced and very short-lived. It’s only worth about one-third of what they charge you.

I used the heaters last winter during the mild winter we had in Indiana. I turned my heat down to 62 and ran two Eden Pure Gen 3 and 4 heaters during the evening. When I would go to bed, I left one on all the time when I was home. About a month later, I started to smell something but could not find the cause. About two weeks later, the heater I ran in the night time started to put off this smell all the time. I thought it might be burning off newness. Then all of a sudden, the heater overwhelmed me with this toxic type smell. I started choking and gagging. I could not breathe very well, so I took the heaters out of my house. I called Eden Pure and as you know, I could not talk to the company about the issues. I have tried to reach them many times on this but to no avail. When I asked to talk to a company repair or CEO, they told me to send it back.

Refurbished is expensive. I loved my Gen 4 the first year; after it started blowing cold air and I got a refurbished one, 3 or 4 times now because of similar defects, I am very upset with this company. I researched the product and viewed more pros than cons, not knowing that I would be a con within the Edenpure cons. When I called this last time, they thought they were doing me a favor by sending me a postage paid return label again - made me mad. I'm tired of totting a heavy piece of crap to the UPS office just to get another piece of crap. If you have not bought an Edenpure yet, don’t... These reviews are here for a reason. Go to a local store and buy one where they will stand beside you and your purchase, and you can look them in the face and ask why this product doesn't work but you didn't have problem taking my hard-earned money.

I bought two Edenpure Gen 4 in January 2011. One never made it through the winter months as it started blowing cold air. I did the reset bit with no results. The other one lasted the first winter but this year, it's also just blowing cold air. When I called Edenpure, they gave me several other numbers to call, instead of just taking care of it themselves. After all, it is their product. I got no satisfaction from the other two numbers as they said I did not buy it from them. It seems Edenpure does not stand behind this product. Do not buy this product.

First, I would like to say that we love our EdenPure heater. It saves us money and it helps us to warm up those rooms with a slight draft. Our EdenPure stopped working. Can we send it back to the company to get it fixed and have it returned to us? If this is possible, how should we return it? I think we still have the original box it came in. Please let me know so we can have it up and running by the time the cold comes back. Thank you.

I purchased a new Edenpure heater in Feb. 2011. The store I purchased it from did not give me a warranty card as this heater comes with a five-year warranty. I had to take it to a service center and have two lights replaced. It cost me $103 to get it fixed. Can you help me? Thank you.

I tried to heat a 6x10 entry way in the winter. It doesn't work. I need an address to return it. I have the original box.

I purchased 2 Gen 3 Model 500 heaters. I had both for just under 1 year, and one stopped working, and the other is still working fine (at this time). I sent Edenpure an e-mail, and they sent me their procedure for returns. I returned the heater at a cost of $21.00 (I had kept the original box.), and with in two weeks, they sent me a new heater. I don't know if it's been refurbished or not, but as of now, it's working fine. I was very satisfied with how they handled my problem. I knew upfront that I may have to pay for the return shipping, but that's true with any product.

I bought two Gen4 heaters new and just after the six month time frame had ran out, both heaters had stopped working. I called Edenpure. They told me I could send them back, but when they sent me my heaters back, I got refurbished heaters back with only a one-year warranty. I come to find out one of the heaters that was supposed to be refurbished had bad bulbs in it. The Edenpure company is reluctant to apologize that their refurbished units have not been repaired, only recirculated! If anyone is interested for a class action suit, please call. New stuff bad, refurbished (not refurbished).

It stopped heating after one year or less of use for one room. I was pleased with the heating of the one room it heated. This is a very costly item to only run a year or less. It now only puts out cool air like a weak fan. My $20 to $60 heaters have lasted at least 3 to 6+ years.

I ordered the best one they have. I have COPD and wanted what was offered. I liked the idea of not drying the air out. It is sometimes hard to breathe when the air is so dry in the winter. I have used a hydrator to put the moisture back in the air. I was hoping this heater would work better. It didn't. It completely stopped working after two months almost to the day. It just blew out cold air. I emailed the customer service dept on the last day before my refund guarantee ran out. Of course, they wanted me to try another one, which I did but when it did not work and I emailed again, I was told my option for refund expired and I would have to exchange again. I got the number for the customer service dept and called to speak to a supervisor.

I have had two EdenPure Gen4 heaters in two years. First one worked for three months. Second one worked for three months. Both quit, with different problems. I sent in the first one with free shipping. I had to pay shipping on second one. I haven't gotten replacement back yet. If it quits, it will be a free advertisement for this company out by the highway with a big sign on it as to how good they are. Complete waste of money. Looks like they are a money pit for the future if you try to keep them running.

We ordered an Edenpure Gen4 heater from Biotech Research on October 3, 2011 for $397.00. We have had a mild winter and have not used the heater everyday. Several days ago, our heater started blowing cold air and we unplugged it. I called Biotech Research on April 9, 2012. While I was on the telephone with a lady there, I plugged the heater in and it was still blowing cold air. I was told to unplug the heater for exactly 45 minutes, plug it back in, turn in on high, and maybe that would fix it. What? Are they kidding? I did ask to return it for a full refund, but she said that couldn't be done due to I have had the heater over 60 days. Well, I haven't used it for 60 days. We certainly made the wrong choice on which heater to buy! We should have purchased a heater from a local company.

EdenPure heater stopped working in a month. I was told to try unplugging, waiting and plugging it back in. It blows cold air. There's no heat. I finally got customer service. They sound so nice. What they are going to do? Nothing happens but a run around 3 weeks before I got a return label. I am told I will get a refund only after I complained forever and the service is not there after a problem. Well, they have the heater back. I am told twice the refund is being processed today. Well, after the 5-7 days and no refund, I am told that person did not have permission. I have phone records and names. No one works there by that name. I am still waiting. Kelly ** is the last one to tell me she will refund my money after she gets the heater back that they "now" have sent out. We will see how big a liar Kelly **, supervisor for customer service for EdenPure, is.

Edenpure gen4 heaters - I bought four and all 4 have stopped working properly. I have sent 2 back with a lot of hassle from customer service. Probably, I won’t bother to send the others back. Not as advertised, piece of junk! Don’t buy these junky heaters. I will sell mine cheap.

I purchased GEN4 Model Edenpure infrared heater in 12/17/2010 and was put on a waiting list to receive February 11, 2011. I used the heater for about a month, only a couple of hours before bedtime in the basement. This year 2012, it was used only a month or two before bedtime. Manual said I should get 22,000 hours of usage from infrared coils, maybe I got 200 hours. The heater started blowing cold air.

I bought two GEN4 stoves and two smaller stoves. Two were for my son. We both live in Maine. These stoves are to run on pennies a day. Well, my son runs his for thirty days and nights. This cost more than pennies a day. His light bill went up an extra $200.00 for that month. This is more than pennies a day. The stoves I have were not used much. The GEN4 was used only two nights and the smaller one is used to warm the bathroom for showers, so I have no way of knowing how much they cost. Can you take them back? They are not worth having.

I bought an Eden Pure about a month ago and it has stopped working. It blows cold air. Vendor said they would take it back with the box and packing it came in. So much for that, the box and packing are at the landfill. That was their out. I’m very disappointed in Eden Pure and the company we bought it from.

Both units stopped working - I was told that I hadn't purchased them there, which I did, through the mail propaganda they send out all the time. One runs about 1 minute then shuts off. The other makes loud noises and is not really hot. I cannot find anyone who can repair them.

I have bought two Eden Pure heaters and both broke. Both before the warranty ran out. I have tried to get them repaired but have only been greeted with rude customer service. I would like to know how to get my money back on both heaters. Of course, they are now both past the warranty period thanks to the delay of the company. If there is a class action suit being filed, will someone get in touch with me?

I experienced the same problem as the other complainants. We bought the unit in November 2010, used it 1 1/2 winters. All of a sudden, after less than 7200 total run hours, the unit started blowing cold air. All three bulbs had blown at the same time. I called to see about having new bulbs sent so they could be replaced and was told I would have to send the unit back and that I would have to pay shipping.

I sent it back twice and haven't used it more than a month. They want me to pay another $29.00 to exchange it after I have already paid $400.00. What a joke. I could have bought ten $40.00 space heaters like the other two I already own that have lasted 8 years. Nobody buys this unless you want to throw money away. You have a better chance to go down to your casino and win something at least and enjoy it.

We purchased the GEN4 on 11/23/11, and received it on 11/27. We didn't begin using it until January due to our mild weather of late, and only used it for about a month until it started blowing cold air. We called, and they told us that we were just outside of our 60 day warranty, and to unplug it for 45 minutes to reset the thermostat and plug it back in. We did this 3 times, and it still blows cold air! I've read all of these complaints online, and refuse to deal with this. I called and got a customer service rep supervisor named Callie, who told me that they would send out a new one at their expense, not a refurbished one, but would not refund it. And that the new one would be outside of the 60 day warranty as well. After 6 months, they only sent out refurbished ones, and at the owner's expense. I am hoping that I will have some recourse with our credit card company, and dispute the charge. I'm also very tempted to contact the Director of Customer Service directly. I am told by Callie, that they have over 10,000 satisfied customers! Does anyone else want to join me in a class action lawsuit?

I bought a Gen3 on Nov. 11 of 2011 to try and offset heating oil bills. I was really happy with the performance of the Edenpure and haven't even had to run the oil burner at all since I bought it. Until yesterday. Two bulbs are gone and not much heat coming out. My thirty day warranty is expired and my 90 day warranty from Costco is expired by a couple of days. Perfect. After reading the stories here, looks like it won't do much good to try and get anything done. 20,000 hours on a bulb? These guys should be in politics.

This heater is advertised as a 'personal' size heater, to heat 300 sq ft. The problem I've experienced is, no matter where I situate the heater, even 2-3 ft from me (father back doesn't seem to help either), I feel like I'm about to freeze and the heater is set on its highest setting. It was purchased new. I contacted the company to make them aware of the problem and one person said they would swap out the heater for a larger size, if I wanted to, but then a second person said they would not do that. There is no assistance of any sort that has been provided by their customer service folks in remedying the problem, yet they continue to send me mail with discounts to buy additional heaters because I'm such a loyal customer.

I just wanted to suggest a response to the complaint of Deborah of Hillsborough NC and her question of how does one go about starting a class action suit. Of course all she would need to do would be to look in the telephone directory under 'Attorneys' and look for one that may advertise about personal loss cases or class actions and call one. Or even pick a name she likes the sound of and call. That is if she is willing to take on the beginning effort herself.

I bought new heater on 09-27-11. They shipped it fast. The heater was not used for about a month, due to a warm spell. It only lasted about a month before it quit working. They were most happy to send another one to replace the defective unit (took about 2 weeks to get new one). I Installed the new heater (different model than original), and it worked for only 2 days, before it died. I called to return this unit and get a refund, but was told that I went past my 60-day money back guarantee. I told the operator to send me a tag to return the defective unit again, and I would be writing a "buyer beware" on every website I could find. I hope consumer protection can help those of us that have been scammed by this company (and national celebrities that endorse their products). I feel this company should be made to recall all products, and refund all the money paid to them, along with an infomercial (by the people who claimed these unit to be so great), stating that they did not do enough product testing before putting their units on the market.

We bought a refurbished Gen 4 in July 2011. A refurbished was cheaper than a new one and came with a one-year warranty. Started using it in November 2011 when it got cold out and it stopped running in December. The customer service folks said we could not get any refund because we were past our 60 days from purchase, even though we did not run it till November and did not need it in July. So they sent a return label via email. We sent it back. Three weeks later we got another Gen 4 refurbished unit. It worked great for 2 weeks, then it only would run at low no matter where we set the power setting. Looked as if only one element was lit in there, too.

Quit working, never did perform as stated in commercials.

I called about this months ago and the rep said treat it like your computer, power off and turn on. I let this heater sit for 2 months and powered it on still throwing cold air. What do I do now? I did buy a good ceramic heater from Wal-Mart for a lot less than $397.00 for the Eden Pure and it works great! There is a lot more to this story but to sick at this time to finish typing. Hope I can get some help as I really did like this heater. Purchased this heater after my husband passed in late 2009.

I purchased Edenpure Gen 4 on November 22,2010. It worked great from the time we started using it on December 27, 2010 through March 2011. We started to using it again in November 2011. It worked for 2 weeks then started to blow out only cold air. I cannot reach anyone on the phone and my emails are being ignored. This company needs to have a class action suit against them charging $400.00 for a piece of junk and not honoring a warranty that Bob Vila stands behind. I wonder how he'd feel if he was sued along with Edenpure. If anyone knows how to start such an action, please let me know and show me where to sign.

I returned an EdenPur heater gen4. I received an EdenPur heater gen3. All I want is a label to return the wrong heater and get the right one we ordered! Or, return our money, and then we'll send out the wrong heater you sent us!

I sent a heater back that would not heat. I had to pay shipping to get them to honor warranty. I received a rebuilt heater in about 3 weeks. I plugged the new heater in, ran 5 minutes and shut down. I let it cool, turned the temperature down, and the heater ran for 10 minutes and shut down. I have been on phone and Internet for two days. They were to send me prepaid UPS label to return. I waited a day and a half, no label came. I got back on the phone and waited 15 minutes to get call through. I had to go over everything that I discussed on Friday. It seems that the representative did not send me the label. I had to wait to get another representative that could authorize the label. At this time, still no label and I have a heater that does not work.

I bought this heater for about $400 in November 2011. It stopped putting out heat, and only blew out cold air in January 2011, and I had to take it in for repair. That time, the owner's daughter, Holly, gave me a loaner heater, and I got my heater back in a few weeks. However, 4-6 weeks later, the heater failed again, and the Edenpure store had closed, so I had to go through corporate. It took several days to get to a person, who would even help me, and I wound up calling the manufacturer, who tried to get me to buy another heater (are you kidding? The product was brand new and had broken twice, before it was even six months old!). I sent it in for repairs.

We purchased an Eden Pure Gen on Oct. 4, 2010. It worked fine for the winter. We tried to use it this winter and it only blew cold air. After troubleshooting with the customer service rep, it started to work again then stopped. We paid for shipping, returned it, and received a refurbished that seemed to work fine. We used it a couple of days and then we’re out of town for the whole month of Dec.

I purchased EdenPURE GEN4 in Jan. 2011 and did not receive unit until the end of Feb. 2011. I used the heater for a very few hours, maybe 10 hours, until the spring weather and it was not needed. I brought heater out to use this winter season. I used it for maybe 5 hours and the unit stopped glowing or putting out any heat, although the blower was still working. I did not have my paperwork or owner's manual handy, so I took cover off the unit to find that all 3 Sylvania bulbs were shot, they looked like they were full of powder and sand and had black scorch marks on them, obviously blown!

I am irate that a company would be able to sell a bad product like this.They do false advertising, which includes "made in the USA", and "lowers your heating bills". This is a crime, I thought. I purchased a Gen4 model last November 2010, and used it only in the winter months, and noticed my electric bill sky rocket, and really never heated the room completely. Then when I brought it out this winter 2011/2012, I turned it on, and heard a loud pop, and the machine stopped working. I called Edenpure, and I had to pay to return it to them, only to get a refurbished one back. When I turned this one on, it lasted only 2 minutes, and shut itself off, and would not come back on.

We purchased two of these over priced heater during a 2 or 3 year span. The Model 500 was purchased around 2006. While they work I have never been pleased with them. I didn't see the gas savings and the electric bill went up. We only use them a few months out of the year. I plugged them both up and they worked for a short time.

I have had my EdenPure Gen 4 for two years. I assume the heating element is out. I don't know for sure. The company has no record of my purchase (I purchased online), so "no warranty". Also, the nearest repair place is 61 miles away. I can fix myself if I pay a minimum of $51 for the 3 heating elements it will take to fix it (maybe). I paid $397 plus tax and shipping for a piece of ** that ran for less than 2 years. It will be a cold day before I purchase an EdenPure anything again.

I purchased the model 500 in July 2010. Couldn't run it all the time because I couldn't afford the electric bills. I tried to operate the unit again this winter and it worked for two weeks and just quit. Called EdenPURE and got the old run around of unplugging it for 45 minutes. Guess what, it still don't operate. It's a piece of **!

I have never felt so deceived in my life, of all people, "Bob ***" and "Al ***" and Tim, the Tool Man Taylor's assistant. We see these people as honest, salt of the the earth people helping others. I am very saddened by all of this. 90 days into having the heater, it quit blowing heat. I tried everything, was advised of what to do, and still nothing. After reading the never-ending list of robberies committed and valuable time taken from our lives, I forgot to read the fine print - I purchased a "Life Lesson", not a Heater. I know those guys, I saw them with my own eyes, only they weren't open!

Reviewed the complaints online after experiencing problems with our Gen 3 Heater. By the sound of what I was reading, it won't make any difference if I contact the company for help. Nevertheless, I will attempt to see if they will do anything for me. The heater has stopped heating the area that it used to heat and has become very noisy. I agree with the person that mentions a class-action lawsuit against the company if this is feasible in the future.

We bought the Edenpure 3 years ago. It just stopped working. I called Biotech and Edenpure, they said my warranty just expired and refused to help - by 4 days! Customer service is so rude. Do not buy this product!

My electric bill doubled and this is not saving us money at all. I got higher bills. There's no savings in gas or electric. Please save your money.

Over the past year, the unit was used less than 3 months and it stopped heating. They are telling me they will send a refurbished unit but not a new unit. I think this unit is refurbished. I took over 2 months to receive this unit.

We purchased our Edenpure for $390 two years ago and only used it in a small bonus room on the weekends during the months of December through early February. This year, it stopped producing heat.

Overall experience is zero! Do not buy this product! I purchased the EdenPURE Gen4 model supposedly made in USA but not! It is Chinese made! I paid over $400 for this unit and it only lasted maybe one winter season then it was already out of warranty. It stopped heating but the fan was still going so I tried this reset procedure but still nothing. Luckily, this piece of junk didn't burn my condo unit and the building down! The so-called Quartz heater lamps had all exploded and broken into pieces inside the box. When I picked it up to place on a bench to see if there was something fixable, I could hear broken glass sliding around the bottom of the unit. Being a trained electrician and electronics service person, I opened the cabinet to determine what had happened.

I bought 2 Edenpure Gen4 heaters with ship date of 09/15/2011. Since it has been a mild fall/winter, I did not turn on the heater until mid November. I received the electricity bill for Nov. 20-Dec. 20. I used 1897 KWhr at $253.00. The temperature never really made it below 25 during the whole month. Last year, the electricity usage was 689 kWhr at $114.00. The total area heated is 1,200 sq. ft. with 8' ceilings. The product is rated at 1,000 sq. ft. each so 2 should be more than enough.

It makes my electric meter run as fast as my furnace. I can't see the savings!

This company is the biggest scam rip-offs I've ever dealt with. My mother ordered one of their over-priced heaters and I found out about it. She cancelled the order and I confirmed the cancellation. Then, they shipped the heater the following day, anyway! The merchant says we cancelled the order and then ordered another heater on the following day! They are refusing to refund $70 plus shipping! They say that they have a recorded conversation of the order but won't play it for our credit card representative! Hopefully, the credit card company sees through their lies and issues the credit to my mother's account. Do not buy an EdenPure heater from BioTech Research! Their name is crap and their products are craps! Read the complaints!

I am very unhappy with Edenpure and I haven't even received the heater yet. I ordered the Edenpure heater on December 6th via internet at edenpure.com. It is now December 21st and still hasn't recieved it. I called MasterCard and they gave me the name of Biotech with their customer service #1-800-895-0008. Since that first call two days ago, I have received the total run around with them giving me different numbers to call (Edenpure, biotech and even Affordable Heat). Today, I finally spoke with a supervisor (Mary) who said she would make sure the order was cancelled if it ever showed up. Wow, my suggestion, don't order on-line.

I bought an EdenPure heater a couple of years ago because of the cost saving claims. I used it for one month and liked it more or less, but my electric bill (never more than $50/month) jumped to $250.00. That's twice as much as I have ever paid for electricity and gas combined in the 20 years I have lived here. I bought the heater to save money, but am out about $500.

My brother-in-law and I both bought the Edenpure electric heater. They both started making a loud noise. Out of warranty, they offered to send a blower for $40.00. They need a cage around them so they don't overheat. Their customer service is rude. They won't repair.

We had purchased a Gen3 Model 500 Edenpure heater in Sept 2008. Our warranty ran out Sept 2011. Our heater when turned on Oct. 15, 2011 would not work. I called Biotech at the phone number listed on my booklet that came with the heater, 1-800-219-8458. A person named Tanya answered but could give me no info on my purchased date except that we had purchased one. I ask for a shipping label but she said they did not supply them. She said to send it to the address on the booklet. Since we live on the Canadian border and no UPS around, we sent the heater to them via priority mail at a cost of $40. We mailed it on Oct. 31, 2011 and as of Dec. 1st had heard nothing from them. I sent email to their customer service department and they could not find the heater. The post office receipt shows that someone signed for it at their facility on Nov 4th. After several tries, I finally got someone to check on the heater and they told me that the address on the booklet was the wrong address (different zip code) and since the heater was out of warranty, they destroyed it.

The Eden Pure heater was set on medium. I smelled burning, then saw smoke and then saw four inch flames burning from the unit's heavy cord. I yanked the cord out of the wall, and it broke into two. Customer service have many phone numbers, and sarcastic.

I wouldn’t even give it a star! But I had to post this. I received GEN 4, 1000 square feet heater (Made in USA). I plugged in and it started heating. I got a 200 square feet room to 67 degrees; all other rooms were ice cold. I wasn’t’ satisfied; but to make it worse, after 6 hours of use it started blowing cold air. I tried resetting it by unplugging and waiting 45 minutes per customer service three times; it still just blew cold air.

We purchased the Eden Pure Signature Series because it included extra features. We have had it for only about 30 days; it's not keeping our house warm at all! It barely keeps one room warm then, when we go to a different room. we have to roll it into that room. What a hassle. Then, I called the company who told me it would cost me to ship it back and a 15% restocking fee (they count the days since you purchase the unit, not when you receive it). If it takes 10 days to get it to you, you are then down to 20 days to use it (not even enough time to get a heating bill to see if it's worth it). I am so angry I could spit.

I give zero stars for Bob Villa EdenPURE. The only reason I gave them one star is because this format requires it. It was horrible and I strongly feel that I have been ripped off. I received the Heater in February 2011 at the End of the Season. This December 2011 once it started getting cold, I turned on the heater and it only blows out cold air. No matter if I set it to High or Auto - it will only blow out cold air.

All of the advertising talked about heating a 1000 sq. ft. area, and that they were offering a $349 heater for $199. It also said it was safe to touch. When it arrived, it showed on the cover, that it was safe for pets, and showed it under a desk with a woman's knee up against it. When we opened it, it was a smaller model for 350 sq. ft., and the instructions said not to block the front or the rear, which says to me it shouldn't go under a desk. It also says not to touch, because it will be hot. All in all, I think we got taken.

I received my Edenpure Gen 4 on March 3, 2011, believing I had purchased the best space heater made! It worked great through the end of that winter. About a week to 10 days ago, I got it out again and began using it for this winter. One day, it just quit working and would not re-start. I phoned in about it. They reminded to clean the filter, which I did. They then began telling me about the thermostat on the heater. To unplug the unit and not start it up again for 45 minutes to let the thermostat reset. It then began heating only about 10 minutes and then shutting off and would not start again until you unplugged it for 45 minutes. I phoned their customer service department three times. Finally, a woman told me how to make an exchange return. I have done that. But it cost $50 to ship it back Fed Ex with full insurance coverage.

I bought an Eden pure heater in October 2010. Since then, I have exchanged it 4 times for a new unit because the heater wouldn't last. I called the technical support to find out if there was a problem with the units, only to be asked if I was plugging it in to an extension cord. Since then, I have had the wiring checked in my house for polarity and am still having failing heaters. The last heater I plugged in only lasted about 3 months and now I'm starting to wonder just how reliable these heaters are.

In 2010, I bought a Gen 4 heater from BioTech Research Company. I used it for one season and it worked so well that my spouse ordered a Personal sized Eden pure heater in or about September of 2011.

I bought this heater with the hope it would keep my room warm and cut the cost of heating bill. I live on $927.55 per month. Investing in this heater was not an easy choice. But I had read the ad several times and felt it would be my answer. This heater does not even keep my tiny bathroom warm, let alone keep my bedroom warm. It just does not have the heating capacity that the ad had promised. I bought the heater before Oct. deadline. But unfortunately for me, I did not open it up until now. This heater is just not going to work for me. It puts out enough heat to heat my small closet. What can I do about returning it? I live on very little money, so I have to seek out the best way to use my money to heat during cold Vermont winter(s). Please let me know what I can do. I am not going to use this product that puts out no heat but does use the electricity. I am very sorry I didn't open it earlier. But I try to go as long as I can into the fall months before turning the heat on. Thank you very much for your consideration to my problem. I will await your reply. Happy Holidays!

I called to tell them our Eden Pure was not working. Gave them the serial# from the machine. They said the machine was under warranty and they sent a mailing sticker saying the machine would be replaced. I got a letter about a month later saying it was not under warranty after all and they sent it to the manufacturer. I was given a number to call which netted no human response after 5 calls of an average 20 min wait on hold. In the mean time, we had a family health emergency. Later, I called and finally got a voice. Their position is that they send all non warranty equipment back to manufacturer. I was not given back my machine. They stole the equipment from me and probably sold it to someone else after a refurbish. How can this company exist when it is so crooked?

We bought an Edenpure heater and used it minimally for 3 seasons, probably an average of 3 hours a week if even that. It no longer works and when I called the company, they told me I was on my own. We had purchased another one last year which I really regret buying now. I thought these would last 10-15 years as they propose. Yeah right! What a ripoff company and product. Do not buy this product!

I bought 3 heaters, 2 750 watt and one 1,500 watt. When they got to me, one never worked, one only worked on high and one only worked on the 4 highest settings. When I inquired, they wanted me to return them for replacement ones, return at my expense. Screw them, even replacement bulbs for them. Do not get to Rural Bush Alaska unbroken. They can take a flying leap at a rolling donut.

I purchased the EdenPURE Personal Heater on 12-21-2010. It worked for three months. It no longer works. I called customer service and they told me that I must ship it back to them at my expense and they will exchange it for a refurbished heater. I paid for a new heater, not a refurbished one. I do not intend to pay a hefty shipping fee only to receive another used heater that to my understanding (according to other consumers) will surely malfunction within weeks. I cannot understand why this company is still allowed to sell this defective product. Can't a class action lawsuit be filed against the manufacturer so that all the people (such as myself) can be recompensed for their loss? This company knows they are scamming the public and yet they are not being penalized. I paid $197.00 for a heater that I was only able to us from January 10, 2011 to April 1, 2011.

After two years of use of our Eden Pure heater and one year left on the warranty, we turned it on for the first time the other night. The whole front of the machine melted! So I called the company and my mother gave them the wrong information concerning the cleaning of the the filter because she hadn't asked us before she called, and because she said the wrong thing they will not uphold the warranty that is still in place! What a rip off of a company! I explained to them what exactly happened and they will not go by what I say because they will not accept another response, only the first one, even though she was mistaken in her response. This company should be ashamed at their customer service representatives and the rudeness that I encountered and I would not recommend this company to anyone out there at all!

EdenPURE 3705 will not work. I spent over two hours on the phone and got nowhere. Does it have a fuse? No one knows. Can it be fixed? Give me six numbers to call or I may as well trash your product with all the help I got. Thanks! Jim

We purchased an Enden Pure heater in December 2010. It came with no information. The heater has stopped working and we have tried in vain to return the unit. We have not received any contact or comments on what we can do to get our money back. Help!

I ordered the heater on a 90-day trial with money back guarantee. I gave them $29 before they shipped, and I should be paying $89 a month? I am nearing the 90-day trial period's end, and the heater has totally quit. I have no contact information other than the phone number advertised on TV. I did receive an email advising me that the heater had been shipped from Customer Service when ordered. I have sent three emails advising them that the heater has quit, and requesting an address to mail it back. That was about two weeks ago and I have heard nothing. Meanwhile, they are taking $89 a month payments out of my checking account. I will do a stop payment, but that only takes care of one month, and costs me $30. Some friends of mine had ordered one in the meantime, and have been waiting two months for the heater. I have advised them to cancel the order.

We purchased approximately 20 units of the EdenPURE Gen 3 heaters for our lodge units. All heaters have been replaced and most more than once. We have experienced a myriad of problems including melting fronts, blowing cold air, not heating, complete loss of power, excessive noise, and more.

I contacted several service reps to try to order parts or find info. After several attempts, I was hung up on every time. My bill went up instead down. The heater was expensive and quite working. I read other many complaints and in order to have it repaired, you have to send it to them and pay shipping both ways.

I purchased an Edenpure BioSpeed Clean UV Vacuum in December of 2009. I loved it until the black rotating part of the unit that fastens to the handle broke. My daughter tried to glue and screw it back, which I am told voids my warranty. I accept that, but I still need a replacement part and I have gotten a run around for the last month.

We are on our third one and it finally quit like the other two. It worked fine one season (only heats a small room). This year it worked for a month. We noticed it had quit one day, when we unplugged it and restarted, it beeps 3 times and nothing. I would just as soon have my money back instead of another one.

I bought an Edenpure in early 2008. I bought the one that should have heated around 1000 sq. feet. I had problems with it from the beginning. It did not heat the room like they advertised. In fact, in order to feel any heat, we had to sit right next to it and have the heat blow right on you.

I purchased two model 500 EdenPure heaters and a SunTwin model. All these heaters stopped working within two seasons or less. The company offers to repair at my expense if the items are shipped in their original boxes and I pay the shipping. The heaters are unreliable and stop working without warning, so I don't wish to replace them with another heater I cannot trust. I paid over $1000 for heaters that can stop working at any time. Advertisements make the claim that these will pay for themselves with cost savings and efficiency which was not the case.

I got this in the mail and am wondering if it's really any good. Bob Vila puts his name on it, saying it's a money-saver for 2009. But it doesn't say how many watts of consumption. They have two models and they are as listed: Gen3 model 1000 - heats up to 1,000sq ft; and the other Gen3 model 500 - heats up to 300sq ft. They're advertised as an infrared portable heater. I just would like to know if you have any info on this - good or bad. This reminds me of that Amish heater (made in China, assembled by the Amish) that was really pushed in the papers.

I bought one of these Edenpure heaters two years ago. The heater had a 60-day guarantee. We had it for a week or so and left one day when it was around 20 degrees outside. We left the heater on and were gone for a few hours and when we got back, the heater had quit. We could not get the heater going again so we packed it up and sent it back at our expense. They wanted to send us another one at our expense of all the shipping. But fool me once, shame on them; fool me twice, shame on me. I requested my money back. I now use an oil-filled heater that I bought for $39 with a small fan behind it when I need it. If it does quit, I'm only out a few dollars and it works just as good as the Edenpure did when it did work. No more miracle heaters for me.

This is our second Eden Pure Heater. We had a 500 to begin with. It died and we sent it in. They informed us that it was too old a model and that they didn't have parts for it. Fine. We just received an advertisement for the Eden Pure 1000-XL. I asked if we could upgrade and the customer service said yes. I knew we would have to send in more money, but she said that the $65 that we had sent in for the old heater repair could be used for that. They didn't charge anymore for the new heater.

I bought a new Edenpure Air Cleaner. 1 year and 30 days later, it went out and I bought a refurbished one. It went out 2 weeks later. 3 more were not what I ordered. They lied to me. I bought a whole house, sent one room cleaner and claimed they changed them - lied again. They sent me another one; most of the cleaners’ options did not work, told me to send it back. So, I was tired by then and I did not send back. 7 months later, all of it failed to work at all. Sent it back, it will be a month and a week before I get another one. I’m still waiting, not to mention when called the hateful person (the women) there who continue to be nasty from the get go of conversation. I have never seen such actions of reps there (the women). I will get names of these people so it can be embraced by all. I have lost count of air cleaners they have sent me that don't work. I had to buy other air cleaners for my home.

The EdenPURE heater that I ordered arrived Feb. 9,2008. I used it for four days and I wasn't feeling well. Until I left the house for a few hours and returned I didn't realize it could be causing the problem. There was a smell in the house as though a cooking pan had overheated on the stove. The heater was turned off but was still plugged in. I was still thinking that it could be just the nasty new smell that some equipment has. Instead of dissipating the fumes got worse. By the morning of Feb. 14, I had a splitting headache and couldn't think straight.

Ordered the EdenPURE ($397.00) Used product for less than 60days-never worked as advertised. Tired many time to contact there Customer Service to return the item. They kept givin us the run around since 12/28/07. First they stated they would send a return shipping label (we never received), then they stated 1wk, waited,then we called back and they stated 2weeks, we waited, and still no shipping label. Now we are shipping the product with out a the return label and having to pay for our own shipping cost. The company is not repitable and they do not stand behind there product. And the product is made in China. pLEASE warn others about this product.